MEXICANA AIRLINES review : 7 May 2008 : by Peter Hanssens

Customer Rating : 4/5

Vancouver to Mexico City return, very good service by a friendly and attentive staff. Food was good and they had a complimentary bar service which I thought was very good. This was my first trip on Mexicana and would certainly fly with them again.

Mexicana Airlines review - by P Cross

15 April 2008  Customer Trip Rating :

Cancun-Miami. Very impressed. A snack box and complimentary beverage (alcohol included) were offered on this very short flight. The automatic announcements in Spanish and then in English are very impressive. The cabin on this flight was clean and well maintained. My first flight ever with Mexicana, a very positive first impression has been delivered.

Mexicana Airlines review - by J Ross

15 April 2008  Customer Trip Rating :

Chicago O'hare to Mexico City and then Mexico City to Puerto Vallarta and same routes on the return. All flights were pretty good. Was served breakfast/lunch on both legs to and from Mex City and really good Japanese lemon peanuts on legs to and from PV. On all flights there was the option of having alcohol at no extra charge. Only complaint was that my girlfriend's bag did not arrive in PV with us and apparently got re-routed to LAX! However, the bag was delivered the next day to our hotel. If you fly Mexicana to Puerto Vallarta and you have problems, make sure you ask for Marco who is a Mexicana ticket/baggage claim agent at the Puerto Vallarta Airport. He is helpful and courteous. He spent a lot of time with us trying to locate our bag the day we arrived and even gave us $100 USD in cash as an emergency baggage loss fund even though the bag arrived the next day! If you have any trouble with Mexicana when you fly to PV, he is the man to see.

Mexicana Airlines review - by F Hamilton

5 April 2008  Customer Trip Rating :

EZE-MEX-LAS in Economy. Buenos Aires to Mexico departed on time, arrived early. Elderly B-767 with pull-down screens and projectors - showed two childrens' movies. Food modest but tasty and full complimentary bar service. Amenity skits provided for economy with bottled water, clean blanket and pillow on every seat. Economy seats with fairly good pitch. FA friendly - limited English. Mexico to Las Vegas A319 is reasonably good shape. Again, small but fair meal and open bar - FA willing to bring extra drinks if requested. Leg space pretty good. More passenger-friendly than US carriers plying the North-South America route but let down a little by the stingy food and limited IFE.

Mexicana Airlines review - by B Walberer

10 March 2008  Customer Trip Rating :

SFO-MEX-CUN return in economy class. All segments operated by Mexicana with the exception of MEX-CUN which was operated by Click, Mexicana's LCC off-spring. Mexicana offers an inflight product superior to US carriers, with clean planes and friendly, well-groomed flight attendants. On these flights both food and alcohol offered free of charge. Free alcohol, though no food, was even offered on the Click LCC flight. I was impressed with the legroom on all flights, in particular in the Click Fokker 100 plane where the seat pitch was 35'. A nice touch were the automated service announcements so passengers were kept informed about food and drink runs. The only downsides were the lack of inflight entertainment and the somewhat worn look of the Click Fokker 100 airplane. I would definitely fly Mexicana again.

Mexicana Airlines review - by M Lesoinne

2 March 2008  Customer Trip Rating :

I just flew my first ever flight on MX in business class. To say that I was not impressed would be an understatement. I flew Chicago-Mexico on a A319. The seat was OK, no complaint there, it is like a domestic US first class seat with a better pitch than any US airline. What was shocking was the service or lack thereof. There were two flight attendants I saw. One female who ended up working in economy and one male who could not care less about his job. In fact he never smiled or even have a hint of a smile on his face. He looked rather as if passengers were a pain in his life. I was offered a pre-flight drink and I simply opted for water. After take-off, and as the plane is still heading at an angle of 30 degrees into the blue sky, the male flight attendant comes down the aisle, leaning back 30 degrees and closes the curtain between business and economy, then proceeds to an overhead bin above a passenger to grab his huge personal carry on and to take it to row 3. He sits into 3A, puts his bag in seat 3B and takes his digital camera out of it and starts snapping pictures through the window. Unbelievable! Is he on his vacation? After the aircraft has leveled off, he goes back to the galley and makes the usual announcement about electronic devices, seat belts etc. He is not seen again for the next hour. I was starting to wonder if I remembered correctly that there was supposed to be a meal on this flight. The lady in 2B was getting thirsty and she finally goes into the galley to ask for a glass of water and then returns to her seat. A minute later, the flight attendant comes with a glass of water in a plastic cup and hands it to her. He never asks any other passengers if they want a drink, not even to her husband who is right next to her. Another half hour goes by and he finally comes out with the cart to serve breakfast. Alright, it's just a breakfast, so I should not expect too much, but let's just say it was bland and the omelet had no taste. Not his fault, but surely not improving my impression of MX. After collecting all the service items, he goes back to the galley and is never seen again until landing.

Mexicana Airlines review - by H Kris

2 March 2008  Customer Trip Rating :

ORD-MEX-EZE Business Class. Shared spartan lounge in ORD. On first leg to MEX had decent service - later accessed cramped, hidden executive lounge in MEX. MEX-EZE dinner and drink rushed service which was provided as fast as possible so FA's could retreat behind the curtain only to reappear shortly before breakfast service. If one needed a drink of water or such "you" had to go and retrieve it. The third leg to MEX was only slightly better but with poor video selection. The final leg to ORD experience excellent service with very attentive flight attendant. On top of it all, AA only gave half of our AAdvantage mileage credit despite follow-up later.

Mexicana Airlines review - by J Campos

7 February 2008  Customer Trip Rating :

LGA-ORD (AA/B757) connecting to ORD-GDL (MX/A320) - first flight with our 4-month old baby. Checked in at AA LGA so had boarding pass for MX flight as well. However AA call center had not set up an infant ticket so agent in LGA scrambled to get our baby his ticket. AA B757 was old/tired with poor air circulation - flight was uneventful. When we arrived at the Mexicana boarding area in ORD, MX agents promptly called for all connecting passengers to confirm their seat assignment. Clearly they were being proactive as in other occasions that would have sent the bording time into a much longer wait. MX agent advised that the taxes due by Mexican authorities had not been computed correctly by AA and therefore had me pay the difference. The agent took payment at the gate although the proper place to pay was outside the security area. Mexicana agents made an effort by bringing all the gadgets necessary to process my credit card payment near the gate. Furthermore the agent took our stroller and tagged it so we could receive it promptly at our final destination, Guadalajara. The flight was full, the seats were very confortable (amazingly for economy) and hot food was served. The food was decent and alcohol was flowing generously although not excessively - overall service was remarkably calm and professional. My only negative comment is that Mexicana should operate larger aircraft given high demand for this route. Otherwise a great trip.

Mexicana Airlines review - by W Ford

21 January 2008  Customer Trip Rating :

Very good flights, Mexico City to Cozumel and back. Clean, newish plane, decent snack, on time and lots of legroom. Also pretty good website for booking etc.

Mexicana Airlines review - by Dean Schmidt

10 January 2008  Customer Trip Rating :

Mexico City to Vancouver. Arrive Vancouver without my two bags. Approx 50 other people from same flight also without bags. Now leaving to the Yukon without my bags, and also without my medication - this is the second time Mexicana lost my bags in one month. There is no excuse for this, if you can't fly people and the bags together then don't fly people.

Mexicana Airlines review - by F Hamilton

14 November 2007  Customer Trip Rating :

LAS-MEX-EZE economy class. Las Vegas to Mexico on an older A320 - aircraft clean, seated in an exit- row aisle seat with plenty of leg room. Free drinks, including alcoholic, plus a small but tasty dinner. Mexico to Buenos Aires was a B767 - again on the old side but well maintained. The run to Buenos Aires is Mexicana's premier route: bottles of water, clean pillow and blanket plus a basic amenities kit. Breakfast and early dinner served on the 9.5 hour flight with complimentary bar service. IFE limited to a couple of second-rate movies and tv shorts on the overhead screens plus audio but headphones are the old kind that stay on your head and they worked. FA's on both flights friendly and helpful. The only drawback I can see was a limited knowledge of any language other than Spanish.

Mexicana Airlines review - by Y Karasawa

3 November 2007  Customer Trip Rating :

My husband and I checked in for a 0730 hrs. flight from Mexico City to Vancouver last Sunday. At 0745 we were told the flight would be delayed for 45 minutes and depart from another gate. Then at 0900 it was announced the flight was cancelled for lack of crew. Of course, we had seen the required two flight officers and three cabin crew board at 0700 hrs! Anyway, we ended up spending all day in the charming airport, before departing on the 1830 flight - this time being downgraded from executive to economy class - with no suggestion of how we might get the difference refunded. An experienced Mexicana traveller told us that it was not uncommon for this airline to simply cancel a scheduled flight when there was what management considered an insufficient passenger load. So beware this could happen to you.

Mexicana Airlines review - by Pablo Ruiz

21 August 2007  Customer Trip Rating :

I use Mexicana on a regular basis on flights between Mexico City, Toronto and Montreal, and the itinerary is convenient. However, I have had many bad experiences with them as well. Traveling on coach can be a nightmare, they usually run out of food choices and only provide one. One time they had to do a "technical stop" on an airport in northern Mexico because we ran out of gas, which was something I had never seen before. 75% of the time they are on time but when they are late they are very late.

Mexicana Airlines review - by Bruno Solnik

22 June 2007  Customer Trip Rating :

Los Cabos-LAX in business class. Had just flown IAH-Los Cabos on CO, also business class. Disapointed by MX. No lounge at Cabos, not even a drink voucher. No dedicated business check-in. Seats on A320 are OK, but little recline for a 3 hours flight. Food and service disapointing, no IFE of any kind. CO beats MX by a huge margin (audio and one short movie, better food). Certainly not worth the extra expense.

Mexicana Airlines review - by Clive Drake

20 June 2007  Customer Trip Rating :

Mexico - Cancun: Business Class return May 2007. My wife and I was amazed at Mexicana's service during a visit to Mexico in May. The plane, a very new and very clean Airbus 319 left exactly to the minute on time. The seat was more than comfortable and put BAs Club Europe to shame. Service was friendly, sharp and professional and the food was almost exceptional. White wine was a little to warm. Terrific selection of drinks. A really good experience.

Mexicana Airlines review - by R James

21 May 2007   Customer Trip Rating : n/a

MEX-LAX in Business. Food very good, Seat quite comfortable. No In flight Entertainment or power. Delays, lack of punctuality and bussing at LAX as with Aeromexico means it is not a pleasant experience if you are in a hurry. On balance, the seat was marginally better than Aeromexico, the food was better, the plane was slightly tattier and noisier (Mexicana use Airbus 320 vs Aeromexico MD80) but the delay and the bussing was about the same. Complete disregard of connections by LAX ground crew. (Next time I will try Alaska).

Mexicana Airlines review - by Dario Daniele

24 March 2007   Customer Trip Rating : n/a

Used Mexicana from Mexico City to Cancun return. Professional FA, polite and efficient. A box was offered to everybody with a sandwich, chips and cookies. Airplanes clean and with a nice looking interior. Only negative aspect I found was that no communication was made for a departing delay.

Mexicana Airlines review - by Jean-Louis Vergaert

9 March 2007

Mexico to Guatemala Business. No queue at check-in, nice lounge; the ordeal happens with the boarding, using those dreadful shuttles familiar to Mexico airport, where everyone must first board that uncomfortable truck (with a lot of waiting). Then a long drive to the plane. Food was nothing extraordinary (chicken taco), no champagne. But with comfortable seats and decent service, there is not much to complain about.

Mexicana Airlines review - by Randall Nelson

29 May 2006

Economy class from MIA-CUN on a brand new A319. The plane was spotless. Food was served on this 1:20 minute flight. Flight attendants very helpful, polite and friendly. An all around excellent experience. And Mexicana is a participant in the AAdvantage program.

Mexicana Airlines review - by Teresa Tyler

30 March 2006

Economy flight from Mexico City to Guatemala city. The flight left on time.Though it is only a ninety minute flight they served drinks, a tasty hot meal and coffee to everyone on the plane. Excellent service and very hard work for the FAs. Highly recommended.

Mexicana Airlines review - by A Olan

5 March 2006

VSA-MEX-VSA Business Class. They you a box lunch with a sandwich. I think that in Business Class everything should be very different from coach besides the seats - it is not a cheap fare. Flight attendants just doing their jobs.

Mexicana Airlines review - by Johann Lippl

6 February 2006

Mexico City to Acapulco was just a quick hop, but the Crew very professional and polite. Service: What can you expect on a 35 min - hop late at night ?

Mexicana Airlines review - by John Bradley

24 September 2005

Los Angeles to Mexico City and return. Their checkin counters at the Mexico City airport are modern and new. Their flight crews are very attentive and very professional and their aircraft are spotless and very modern. I had heard bad comments but mostly from Mexican friends living in Los Angeles and avoided them - but just realized that Mexicans like flying on US airlines and that their recommendations for their own airlines are usually negative. American and United can learn a lot from Mexicana.

Mexicana Airlines review - by Jeremy Taylor

8 August 2005

YVR to MEX. The seats were very comfortable but there was no inflight entertainment on the way there but the cabin crew was very helpful and always serving drinks. Check-in at YVR was a breeze with Griselda Medina, host of Sabor Latino checking us in. The meal was there was tasty. On the way back it was pretty much the opposite, check in was terrible with the police doing random bag checks and the line was too long because it was all Mexicana flights to North America. The food on the plane was bad but they were always serving drinks. The seats felt a bit cramped but at least there were movies.

Mexicana Airlines review - by Mikko Nevalainen

1 August 2005

SJD-LAX in economy class. The flight was on time and the service was much better than with American Airlines four days before. The cabin crew was nice and friendly. The snack was pretty good but the coffee was tasteless. Alcoholic beverages were free of charge. Anyway, it was a nice flight and I will fly with Mexicana if I ever visit in Mexico again.

Mexicana Airlines review - by Jan C Eggers

6 May 2005

ORD-GDL on MX 811 and back on MX 818: certainly the good thing is that there is food and free drinks (incl bar) on Mexicana's flights. Aircraft (A320) seemed to be fairly fine though a little worn. Seat pitch in Y very narrow and cabin temperature much too warm. Given the quite convenient connection in ORD from AA's London service, I'd fly them again, although 4 hours on their A320 in Y is a little too much. The worst thing is check-in and boarding at GDL, but that's obviously only partly their own fault.

Mexicana Airlines review - by Andrew Baxter

26 April 2005

SJD to LAX April 18 economy class. Easy check in at Mexicana desk. Aircraft was an Airbus A320 - clean cabin, on time departure. Cabin service prompt and adequate for this 2 hour flight. Snack of Ham and cheese sandwich, peanuts and chocolate filled cookies. Drinks offered twice including tequila or whiskey at no charge. Flight attendants seemed genuinely interested in their work. On time arrival into LAX. Overall a good flight.

Mexicana Airlines review - by Andre De Kok

7 April 2005

I would not fly Mexicana again if my life depended on it. On a school trip with 17 students and 2 chaperones, they overbooked two of our flights, one resulting in an overnight stay in Mexico City without our luggage. They did not honor their commitment to their passengers and left us stranded in Chicago without bus transportation after they guaranteed ground transport back to our hometown. Their workers don't have a clue about who is in charge and not willing to stand by their passengers. They did offer travel vouchers for 237 dollars, if we fly in the next 3 months, but after their service on this trip, I would be hard pressed to trust them again. If you like delays and being "bumped", this is your air carrier! Take my advice...travel with someone else!

Mexicana Airlines review - by Robert F Altamirano

22 November 2004

San Francisco to Guatemala City via Mexico City. Why would anyone want to travel any other Way? My 5 hour layover in Mexico City was splendid, did lunch and a little shopping. First leg was the "red eye". Full meal service was provided, with a complimentary open bar available. Service was the best! Check-in at all points was speedy and organized. A change in return flight (three days sooner) from Mexico City only cost me $19! A friend of mine flew Northwest and a change of flight from Guatemala City to Houston cost him $350.

Mexicana Airlines review - by Barbara Tossell

1 November 2004

LAX to Cancun in October 2004. It was a pretty good flight going, but returning was a nightmare. The service was bad - the air did not work, and half the reading lights did not work. People were not happy, but nobody cared. We will not be using Mexicana again!

Mexicana Airlines review - by JoRicardo Morales

20 September 2004

Flew Mexicana Airlines past June/July Mexico City-Las Vegas-Guadalajara-Mexico City. First leg to LAS flew a modern Airbus A319 (N62TY)! IFE on board and service was excellent! On my leg back flew an A320 (F-OHML). Good service on board! The only bad thing was GDL's airport and its lack of jetways, infrasctructure and their poor immigration system!

Mexicana Airlines review - by José Encinar

1 August 2004

I recently flew BOG-MEX and VER-MEX with Mexicana in C-Class and was pleasantly surprised by the good comfort on their A319 and their F-100. Flight Attendants were generally attentive and efficient - the food typically Mexican and tasty. IFE though is substandard. For services from South America to Mexico a good choice.

Mexicana Airlines review - by O Rodriguez

11 July 2004

Mexico city to Caracas. Upon arrival we were greeted with rude ground staff who were barking that our bags would have to be collected and re-checked for connecting passengers. I asked why since my bag was checked all the way through to Caracas. I was told it was a national holiday and than many employee's did not show up for work. The line to re-check the bag was about 100 people deep as other passengers from other flights joined the process. When I finally reached the counter the agent did not even make eye contact with me. There were 3 gate changes within an hour for my flight as crew's also did not report to work that day as well. Finally boarded flight 1 hour and 35 min delayed. Inlight the FA were nice but hurried to serve drinks and meals. Arrived in CCS 2 hours late and with no luggage. No luggage was even loaded on the aircraft. All 120+ passengers were without luggage. Had to line up once more to report delayed bag. Luggage did not appear for 5 days!!! And I had to go to airport to claim it they would not deliver the bag.

Mexicana Airlines review - by Andrew Pavitt

22 April 2004

Recently flew on Mexicana from Tijuana to Havana via Mexico City and I must say I was pleasantly surprised. Mexicana uses new Airbus 320s on these routes so they are clean and comfortable. Inflight service was great with a full beverage service offered on all sectors.

Mexicana Airlines review - by Rita Odar

29 March 2004

We flew Mexicana from LAX to Cancun in July 2003. All I have to say is you get what you pay for. We saved money flying with them but in return we received terrible service and the bare minimum of necessities. The most shocking was that there was no air conditioning on board.  Flying from a desert climate to a tropical one and sitting on the runway crammed inside a full airliner is a near lethal combination when no a/c is present. In addition, we were treated very poorly. We asked one of the flight attendants for a pillow and never saw her again. On another occasion, we asked a different flight attendant to dispose of some trash for us and she very rudely ordered us to stick it in the pocket on the backside of the seat in front of us. Had it not been packed full already, we would have done this in the first place. This is not a 3 Star airline.

Mexicana Airlines review - by D Andrew

28 January 2004

I fly them all the time to vacation destinations from LAX. The fact they offer free drinks and inflight service makes them a world class airline. Delta, United and American either charge you or don't provide any service. Who would of thought that a Mexican carrier would be superior to the big 3 in the US. On Delta Airlines between paying for food and drinks you can be down $30.00 before you even get to the beach.