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  Reviews = 61



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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)





MERIDIANA review : 28 June 2008 : by Pat Grey

Customer Rating : 3/5

3 Star Rating

As a disabled passenger, Meridiana will sometimes not accept you and if they do, you have to sit in their designated seat, Row 21 at the back. I cannot walk so far so I needed the highlift to get to the back entry door. The food is poor and has to be purchased. The crew are friendly, but one, in assisting me to stand, used an iron grip on my arm and tore my skin badly. The crew have not been trained to ask how they can best assist and this man did not know his own strength. My fault in a way as I should not accept help without giving a clear instruction.


MERIDIANA review : 17 May 2008 : by David Rawlins

Customer Rating : 2/5

2 Star Rating

I agree with previous comments - in the last few months something sad seems to have happened to a once good airline. No in-flight service, online check-in didn't work; random, unbranded check-in person at Gatwick couldn't care less, long wait at Florence for the check-in to open with no apology or explanation. The airplane was modern and comfortable however, and reasonably on time. If there had been something to drink or eat it would have been acceptable. I'd try BA to Pisa next time.


MERIDIANA review : 30 April 2008 : by Piers Bracher

Customer Rating : 1/5

1 Star Rating

Meridiana is a hopeless airline - it's all charming and Italian but that's no excuse for a terrible check in experience at Gatwick and no inflight service. Return journey very poor - long queues at check in due to all the machines breaking - the high point was when the check in girl got in a strop and stormed off, leaving a queue to fend for itself! Return flight was 2.5 hours delayed and no inflight service either! No one to answer questions or apologise. It's just not what you go to Florence for and it seems unacceptable in this day AND age where service and communication are generally much better. This is not a budget airline, with tickets costing approx GBP250 Florence return, so it shouldn't behave like one! I would recommend finding another route to Florence. It's too risky to ruin a weekend to such an amazing city.


MERIDIANA review : 29 April 2008 : by J Chenet

Customer Rating : 3/5

3 Star Rating

Flew to Florence on 18 April, returned 23 April. General service & flight very good but on the outward journey, half an hour into the flight we were told that their was no food or drinks due to a strike of some sort. On the return journey the same thing happened - both times we were starving. Surely at the time of check in they must have known, so why were we not told we could have purchased something to eat before boarding.



Meridiana review - by Dorothy King

8 April 2008  Customer Trip Rating : 1 Star Rating

They are mediocre when you fly them. That's if you get to fly them - tends to take hours to book, as their web site crashes, and the operators hang up on you - today the web site billed my card, did not email me an e-ticket, and every time I rang them we got cut off. Three hours wasted to sort out the ticket. Avoid. They are one of the few to fly straight to Florence - but it's faster to fly BA to Pisa or Bologna than to book them.

Meridiana review - by Matteo Bertoni

25 March 2008  Customer Trip Rating : 3 Star Rating

LIN-OLB return. It was an OK experience with flights both on time and service nearly poor, their md80 are really old but still very silent. Onboard catering is poor and to pay: you just have the chance to get a "half" plastic glass of natural water! Service fair considering the very high price always paid on this route.

Meridiana review - by John Childs

14 March 2008  Customer Trip Rating : 4 Star Rating

Gatwick-Florence-Gatwick round trip. Both flights punctual, friendly check-in staff, aircraft perfectly clean and tidy. A better experience than I've had with many 'big name' carriers to European destinations recently. Would definitely use again for this route.

Meridiana review - by Mark Cowell

30 January 2008  Customer Trip Rating : 4 Star Rating

Travelled with Meridiana from Gatwick to Florence on January 13th. Left only 10 minutes late. Staff Gatwick to Florence and back. A319's still looking good. Both check-ins effortless. Still the best way to get to this city from London

Meridiana review - by P Vannozzi

27 January 2008  Customer Trip Rating : 4 Star Rating

Travelled with Meridiana from Gatwick to Florence on January 13th. Left only 10 minutes late. Staff were perfectly courteous. No problem with return journey, either.

Meridiana review - by Claudia Methley

21 January 2008  Customer Trip Rating : 1 Star Rating

Currently sitting in the BA lounge at Gatwick - I was supposed to go to Florence at 0945 with Meridiana this morning - flight cancelled due to strike. (Exactly the same happened at exactly the same weekend last January with my Florence flight with Meridiana review - should have learned my lesson!). Was booked on flight to Pisa at South Terminal in Gatwick and told "flight leaves in about 1 hour or so from North Terminal" - got there and told the first flight leaves at 1435. They did obviously not want any hassle at the South Terminal so they just lied.

Meridiana review - by Steve Pillings

29 October 2007  Customer Trip Rating : 4 Star Rating

My wife and I flew to Florence on a Monday and returned on the following Saturday. Meridiana Airlines were efficient and helpful. All on time.

Meridiana review - by J Lavery

23 October 2007  Customer Trip Rating : 4 Star Rating

Was not sure what to expect. Flew return Gatwick to Florence - all was fine. Polite staff, departure and arrival on time both ways.

Meridiana review - by J Wilson

17 October 2007  Customer Trip Rating : 4 Star Rating

As a family party of 7 people, we used Meridiana for flights from London to Florence return. We were very satisfied with all aspects of the service and would recommend the Airline for this connection and would use it again without hesitation.

Meridiana review - by Tanya Jones

9 October 2007  Customer Trip Rating : 4 Star Rating

Just back from a week in Florence/Siena. Flight fine. No delays, courteous staff, comfy seat, no trouble or queues at check in (except for security of course). You do have to pay for any snacks on board but you can always take your own peanuts. Would use them again.

Meridiana review - by Paul Wilson

20 September 2007  Customer Trip Rating : 3 Star Rating

LGW to Florence return economy. Both flights delayed. Return flight delayed due to Florence airport being closed for extremely strong winds. Flight okay - nothing special. Have to buy any food and drink on board. Seats comfortable. Would fly them again if going to Florence, as they are the only direct flight from London.

Meridiana review - by N Kay

18 September 2007  Customer Trip Rating : 4 Star Rating

Gatwick to Olbia return. We were pleased with all aspects of our flights. The check-in staff were courteous and efficient, cabin staff friendly and helpful. Seats comfortable. Overall a pleasant experience. We would fly with them again.

Meridiana review - by Kelly McConnell

23 August 2007  Customer Trip Rating : 1 Star Rating

Be very careful about their restrictive baggage allowances. This includes carry-on. Your luggage that was allowed on a major airline can end up costing 2 to 3 times what your passenger ticket cost you. What a racket.

Meridiana review - by R Wilkinson

29 July 2007  Customer Trip Rating : 1 Star Rating

Gatwick to Florence. I wish I had read the previous comments before booking. We chose Meridiana because it is the only airline flying directly to Florence from UK. Our flight was only 1/2 hour delayed in taking off, but once over Italy we were told high winds prevented landing in Florence. After circling around for another 1/2 hour we landed at Bologna. A further 2 hour delay waiting for baggage, and no information whatsoever, Bologna airport staff eventually told us that a coach would arrive at 3.45 to take us to Florence. The 100 or so passengers were by this time very angry to say the least and it was evident that the airport staff just wanted to get us out of the airport. There were allegedly two Meridiana staff in the airport but they kept well away. By 4.05 with no coach in sight we got a taxi to Bologna station and train to Florence. We are still trying to get recompense from Meridiana for this cost to say nothing about the half day of our holiday which was lost.

Meridiana review - by J Drew

27 June 2007  Customer Trip Rating : 1 Star Rating

Booked to fly to Florence on 22 June 2007. We were called to our gate prior to take off only to discover that the plane wasn't going to depart at the allotted time of 9.45. (Checking the BAA website daily in the weeks prior to departure I noticed that there were various times when that flight took off, but never at 9.45). We were then told to go back to departures and await further instructions. Further delays were put on the departures board, but no information was passed onto the passengers, and no meals were provided. The flight departure was put back and back and the afternoon flight to Florence even took off before ours. There was a large contingent of rather irate passengers now congregating at the information desk and only when this large amount of pressure was applied were we told that a plane was available and would depart at five o'clock. We had been at the airport for eight hours and with not a word from Meridiana and still no refreshments. We enjoyed our time in Florence and would hope to return again, but not with Meridiana.

Meridiana review - by S Walduck

19 June 2007  Customer Trip Rating : 1 Star Rating

Flight IG544 out of Gatwick on 2 June did not turn up. Our tour operators were met with confusing information - perhaps evasion and a replacement flight by Titan left 5 hrs 50 minutes late. This flight served no food, so we went from about 12 noon when we'd eaten our free 'meal' to Midnight+ when we got to our hotel. I will never knowingly book with an operator who uses Meridiana.

Meridiana review - by P Riches

1 May 2007  Customer Trip Rating : 3 Star Rating

Our experience: 50/50 bad and good. We travelled Gatwick to Florence on 18th. April 2007. 3 hour delay (apparently due to fog in Sardinia!). In line with many of those who have posted adverse comments, it was very disappointing that not even a voucher for a drink was issued while we waited. despite our specific requests for such a gesture. I felt quite sorry for the Gatwick member of staff who seemed to be unable to gain any access to Meridiana staff.This experience marred what was otherwise a good one - the return trip on time, staff courteous, baggage speedily delivered. Do the appropriate Meridiana stff read these comments, and do just a little bit to improve their communication and their support to customers?

Meridiana review - by M Jacobson

20 April 2007   Customer Trip Rating : n/a

I recently flew Meridiana round-trip Amsterdam-Florence: both flights were on time, comfortable (really roomy seats!) and my luggage arrived quickly.

Meridiana review - by Annie Sherman

20 April 2007   Customer Trip Rating : n/a

Flew out with my disabled mother to Florence. We encountered no problems with Meridiana review - obviously there were the delays with security - but both flights departed reasonably punctually, the service was basic - but what you would expect for the price, and the luggage arrived fairly quickly. In addition I had booked special assistance for my mother who needs a wheelchair to get around airports and all those arrangements worked well - acknowledging that this is not Meridiana's reposibility. I am using this airline again in August so fingers crossed I don't have the experiences that some others have had.

Meridiana review - by J Hall
27 February 2007

Having read previous comments it was with some trepidation that we embarked on a shortbreak to Florence flying Meridiana. We encountered no delays or problems at Gatwick or Florence & would certainly fly with this airline again.

Meridiana review - by Sandie Reed
5 February 2007

I posted a comment about our flight problems in October - we didn't even get meal vouchers or so much as a complimentary drink of water once aboard. We have been trying to get some response from Meridiana ever since because of our missed flight connection at Gatwick. We had allowed 5 hours between lights. I have sent yet another very grumpy email to Meridiana this morning. I reckon that grouches from the fliers who know about this web site are the tip of the iceberg!

Meridiana review - by Patrick Brown
26 January 2007

Gatwick to Florence return. Both flights cancelled and replaced with alternatives outbound to Pisa (50 miles from Florence ) and homeward 6 hours late. Technical Faults were quoted but the general opinion of regular travellers was that this was pretty normal and Meridiana regularly cancelled these flights if they were not full. Meridiana provided a coach from Pisa to Florence outbound and meal vouchers on the homebound delay ( Florence airport is Very limited in the refreshment department so this was no great shakes). Very disappointed with the service - spoilt a short break and would never use a Meridiana flight again.

Meridiana review - by Tom Walshaw
15 December 2006

LGW to Florence return, over the last weekend. Both flights were absolutely punctual, and the baggage return very efficient. The staff were fine, though the service a little sparse. No complaints at all.

Meridiana review - by Peter Newman
18 November 2006

Gatwick to Florence recently, and we were surprised how much the service levels have sunk since our last flight around 12 months ago. We travelled business class, but I really do not know why we bothered. The journey started well; check in was efficient, and there was no delays in security, The flight was called on time, but once at the gate we were left waiting for around 30 minutes, without any announcement being made. When eventually they did call passengers forward there was no effort to board business-class first, or even passengers with children or who were infirm. Once aboard the aircraft another 20 minute wait ensued, without any announcements, and there were also no drinks offered. The aircraft eventually departed LGW 1 hour late. arriving in Florence 50 minutes late. The Cabin Crew were one of the worst I have ever flown with in over 45 years of flying; for the first hour into the flight they did not venture from behind their galley curtain although a lot of laughter and chatter could be heard from that location. When they did appear it was to serve a meal and disappear again behind their curtain. There was no choice, it was lukewarm, no offer of tea or coffee No tax-free goods were offered. On the return flight there was no seperate check-in desk for business-class passengers, and when we enquired where the lounge was we were told that it was after security. Having cleared security we could not find it , and upon enquiring we were advised that it was in fact the other side of security and we would have to go back if we wanted to use it. Needless to say we could not be bothered with all of the hassle. Once again there was no effort to board the infirm, or passengers with young children or business class passengers first. The flight back was much better, the crew attentive, meal acceptable and the timekeeping good. The only point that I would raise is that our luggage was virtually the last to arrive on the carousel, which is not what is expected when you pay the exorbitant business class fare. In conclusion it would seem that Meridiana are not the least bit interested in their business class passengers and view them as a nuisance which has to be tolerated. As far as I am concerned they need not worry, as I will use alternative carriers in future

Meridiana review - by David Walker
15 November 2006

What can I say but agree with most of the comments flight was delayed for 2.5 hours by bad weather - but there was none. The inflight service is expensive and rubbish. At least the flight home was only 20 mins late setting out. But as the first flight of the day you can guess how late the last one was going to be.

Meridiana review - by S Hawkins
27 October 2006

Why do any of us ever fly with this airline? 16th October. Uusal story. At Gatwick check in we ask if plane is on time. When told yes, we check in. Once in the departures lounge we see on the screen that the flight has beeen cancelled. We are told by a harrassed handling agent that the plane has been diverted to Stanstead, due to lack of fog landing instruments in Meridiana planes. No representatative from Meridiana turned up for 2 1/2 hours. This meant that all the people who were trying to offload and book onto other morning flights to italy were too late to do so. 50 passengers were finally booked onto the afternnon flight and the rest had to wait for the evening flight. No appology, no compensation, no complaints forms, no cup of coffee! So nothing ever changes at Meridiana.

Meridiana review - by Sandie Reed
27 October 2006

The transfer rep from our travel agency seemed very surprised that the outward flight from Gatwick was punctual. The return trip from Florence on 21/10/06 was a nightmare. We were badly delayed and got all sorts of misinformation. Firstly we were told that the flight had been diverted to Bologna because of bad weather at Florence – the only delays at Florence were all Meridiana ones. We were then told that the plane was diverted to 2 separate airports in Sardinia. Our luggage was checked in and then given back to us to trundle around for a couple of hours – there is very little seating on the check-in side. We were concerned because we had an onward flight to make from Gatwick. We had allowed several hours for this connection. The check-in guy tried to be as helpful as he could, but he was relying on misinformation, too. Once past security here was no information other than constantly changing and contradictory timings on the screen. There was no Meridiana rep (one passenger was allowed back through security to glean some info) and certainly no refreshment vouchers available. Once on the plane (nasty, noisy and very scary takeoff) there wasn’t even a free refreshment after all that wait and certainly no apology until nearing Gatwick. A small cup of vaguely tepid water was available – no seconds for the thirsty. Given its reputation for operational problems I am very surprised that my travel agent used this unpleasant airline. The severe lateness of the flight meant that we missed the last flight to Newcastle and had to spend all night at Gatwick listening to MacDonalds playing trashy music in the distance. Why Meridian gets 3 stars in your rating is beyond me. If you are thinking of having an Italian holiday, give Meridiana a very wide berth unless you enjoy tatty aircraft, churlish cabin crew and a limited range of overpriced junky snacks combined with operational delays.

Meridiana review - by Joop Kolkman
27 October 2006

Amsterdam to Florence by Meridiana. Both times there were no delays caused by Meridiana (delay due to congestion on Schiphol is not the fault of Meridiana). Some planes look a little bit outdated but the maintenance looks good and you have more room for your legs than e.g. in Transavia planes. The service is what you can expect from a low cost carrier. When you pay € 230 for an in- and outbound flight you can not expect the same quality as from KLM. Next time I visit Italy there is no reason to choose not for Meridiana

Meridiana review - by David Butler
22 October 2006

My wife and I recently travelled to Florence and back with this airline. We were very impressed with the service, the flight crew were attentive and courteous. The pitch of seats was such that we were not cramped like travelling with budget airlines. The flights left on time and were punctual on arrival at Florence and London Gatwick.

Meridiana review - by Tom Grooms
15 October 2006

Would agree wholeheartedly with Ms. Scase. Our flight from Gatwick to Florence was on September 23, 2006. Boarding the plane is a cattle call and after we got on there was a 2 hour and 45 minute delay before we took off. We were told it was a computer problem. This made us late into Florence and our rental car agency closed, so we had to rent another car for one day at great expense. The sad thing about it is that we were booked on this airline by a travel agent who should have known better. You make a great mistake if you fly on this airline!

Meridiana review - by Susan Scase
25 September 2006

An appalling experience. Do not use this airline unless you absolutely have to. On the way out to Florence a 40 minute delay - not so bad - but, on the way back, three gruelling hours spent in Florence airport with minimal information - 'delay caused by delay to incoming plane and technical difficulties'. They must have known when we arrived at the airport that we would be seriously delayed yet everything appeared on screen in half hour steps, ever-increasing until the three hours hit the mark. We were luckier than others. Some of their passengers to other destinations had their flight cancelled - just like that. After two hours tokens for snacks were offered. It was all a bit haphazard. Some of us got them and others, even after remonstrations with staff, did not. Eventually we were called 'to gate' and waited again endlessly in the holding area. At last we boarded the bus and waited yet again. At last we were on the aircraft and the flight took off with a glib apology from the crew. The least they could have offered was free food on board but no.

Meridiana review - by Eric Kirkpatrick
6 September 2006

LGW to FLR and return over a long weekend in mid-August. Airbus A319 clean and with reasonable seat pitch. No IFE but not a problem on a 2-hour flight. When I asked a Flight Attendant for a cup of coffee she refused, saying that the FAs were on strike over a dispute about new contracts! On arrival at FLR baggage appeared on carousel within about 6 minutes of entry to terminal building - faster than anything I have ever seen at LGW or LHR. Return flight departed about 35 minutes late. Pilot apologised and explained that original aircraft had developed a fault and this was a replacement. Further apology for delay on arrival at LGW. On this journey the FAs disappeared at start of flight and were not see again until landing at LGW - no doubt continuing their strike. Would fly this airline again but make my own catering arrangements, BAA security permitting.

Meridiana review - by Anne Dewar
3 August 2006

We had a flight from Gatwick to Florence which was very good, in time & most enjoyable. However on our return Florence to Gatwick we had an absolutely appalling experience. Queues at the check in desk were long and slow so that not one of our party of 6 could not be sat next to any other in the party including 2 children under 5 years. The check in desk assured us that we would be rearranged on board. Not so - the purser who was, to say the least antagonistic and hostile, told us it was not his duty, took my son in law to the Captain who sorted out the situation.

Meridiana review - by Ray O'Callaghan
3 August 2006

My wife and I flew with this airline Gatwick Florence return Jully 2006. Late departure with no explanation. Nil service on the flight. Baggage took forever to be unloaded. The rental car office Thrifty/Dollar at Florence airport made a charge of 40+ Euros for late pickup, because of the late aircraft arrival. The rental car office told us the airline is always late. On the return late again for departure, passengers herded into a bus on the tarmac which was then left sitting in high temperatures. Again no in flight service at all. Only other airlines I have travelled that are as poor Mongolian and Olympus. A oncer, If you need to get to Florence, go to Pisa then train /bus/car.

Meridiana review - by Fiona Miller
24 July 2006

I have flown numerous times with Meridiana, mainly because it is the only airline operating a direct flight between Florence and London Gatwick. Many people here (I live near Florence) call it "the unreliable airline"!! Initially Meridiana served food and beverages free of charge (this was still the case when I flew with them in Dec 05) - now the policy has changed and all food and drinks have to be paid for - although wine and sprits are now available if required. However, I have rarely experienced a flight that was on time. Last year one of my flights was cancelled altogether, apparently due to "adverse weather conditions" (though most passengers were most confused by this since we had heard nothing of bad weather and certainly in Italy it was a glorious day!) After 8 hours of waiting, we were finally told it was cancelled and my partner had to fetch me from Florence. I returned the next day to take another flight.... just a small inconvenience since I was only going for 4 days to the UK and lost an entire day due to the cancellation! The last time I flew with Merid was at the beginning of this month, July 2006 - the outbound flight was delayed by only 1.5 hours. The return flight was cancelled altogether due (apparently) to strike action! We were initially told that the flight was being diverted to Pisa and would leave four hours late. Pisa is much further for my friends to collect me, but I organised it, and they were prepared to wait up. I hung around the airport for hours and no announcements were ever made. Finally I decided to go back to the Meridian desk at around 11pm - it was closed and so was the information desk at that time of night! Finally I decided to go through passport control and saw a bunch of irate people (I still believe there is no point in getting so irate - we are talking about Meridiana here!) and they told me the flight had been cancelled and we would all be staying at the Gatwick Hilton. I informed my friends back home and apologised they had been waiting up all night to collect me from Pisa! But I was glad to have a comfortable hotel room and some free food vouchers at least. Next morning the flight (NOT a Meridiana flight but Titan Airways) left on time and the staff were wonderful! Much more polite than I had ever experienced with Meridiana. Oh, and a pal visited me in June this year and also had delays both ways with Meridiana. She wanted to return this month for just 3 days but is now reluctant to do so in case the flight is cancelled and she wastes a whole day! Have to say, if there was another option of flying directly between Florence and Gatwick, I would be the first to take it! Meridiana is just a little too unreliable!

Meridiana review - by M Blicher
18 July 2006

I was a bit hesitant about my upcoming flights from London to Florence and back. However, it turned out both my flights left on time and arrived on time and there were no negative issues regarding any aspects of either flight. The attendants were courteous and food and beverages were sold on both flights. Given the price and the availability of direct flights to and from certain destinations, I would travel with them again.

Meridiana review - by Anne Tomsett
12 June 2006

Travelled with Meridiana to Florence in June this year. We found the airline staff helpful and friendly. The plane took off on time and same on our return. We would certainly travel with them again.

Meridiana review - by Kevin Maycroft
10 June 2006

I recently flew Meridiana to Florence. The outbound flight was an hour and a half late (common with this airline). The flight was busy so my partner and I were sat across the aisle from each other, but that was OK. Then a stewardess asked my partner to move seats as there was a broken seat behind and they were reorganising people. They offered a seat with the flight crew at the back of the plane! We refused to move. Then I tried to buy a sandwich - they had none! All they had was peanuts. They did, however, sell wine and beer, contrary to previous comments. For the return flight, we arrived at Florence airport almost 2 hours before departure and were greeted with long queues. On arriving at the desk we were told that there was too much weight now on the plane and that we would be issued with standby tickets, along with approximately 30 other passengers! We were later told that alternative plans to get us back to the UK may have to be made. When the flight was actually boarding we were told that we could actually get on the plane and quickly checked in our luggage. We left with a delay of only one hour, but after a great deal of hassle. I will never fly this airline again.

Meridiana review - by Paul Nobbs
5 January 2006

Have just arrived back to LGW from a trip to Florence. On outward journey delayed 6 hours due to snow at Florence. Not Meridiana's fault, I know. But having checked the arrival time of the inbound aircraft before leaving home on teletext, we were prepared for the delay. However, the check-in staff at Gatwick all said that the flight was on time to the best of their knowledge. It would seem that teletext has more information than Meridiana's staff. I would also warn the many travellers like me, who do not enjoy the experience of flying, and whose only flicker of enjoyment is a glass of wine to calm the nerves, that Meridiana has a no alcohol policy, not even for money. I wonder how their bookings would be affected if they were to publicise this fact more openly. I would certainly have thought twice about using them.

Meridiana review - by Sue Moncrieff
9 October 2005

I have recently flown from LGW to Florence and return. The outward flight was delayed by one hour but it may not have been the fault of Meridiana. Both flights were satisfactory but the check-in procedure at Florence certainly needs some improvement. I cannot speak for the baggage handling as I only had hand luggage. I would fly with them again.

Meridiana review - by Mike England
8 October 2005

Flew from Gatwick to Olbia and returned four days later. Great little airline, courteous, minimal snacks, but free drinks including wine. I would fly with them again.


Meridiana review - by Lorraine Collins
16 September 2005

Have just got back from Florence and it was probably one of the most efficient journeys we've had. Meridiana are a small airline but didn't show it. The crew were pleasant and polite. So what if we only had a roll, biscuit and coffee/juice. If you must have alcohol on a two hour flight then pay a lot more and fly with another airline .Meridiana were great value for money and I wouldn't hesitate flying with them again.





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