Meridiana Customer Reviews and Meridiana Passenger Trip Reports     an official 3-Star Airline     Add your Meridiana Review   Meridiana detailed 3-Star Ranking   Airline Reviews : A-Z Index       Customer Review scoring : Meridiana   4.3 out of 10 116 reviews

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	Meridiana Customer review :  21 April 2012 by P Hicks    (UK)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended	Gatwick to Florence return. Very nice Airbus A319 with leather seats. Very easy check-in at Gatwick and flight on time. Soft drink, tea and savoury or sweet biscuits offered. Very easy check-in at Florence and again flight on time. Same, Soft drink, tea and savoury or sweet biscuits offered. Thought they were one of the better airlines we have travelled on.

	Meridiana Customer review :  23 March 2012 by J Jones    (UK)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended	London GTW to Florence. Flight delayed 4 hours and diverted to Pisa because Meridiana brought a plane too big to land at Florence. No apologies or explanation from staff or the crew. Every staff answered "it is not my fault". We were forced to take a bus offered by Meridiana from Pisa to Florence, but no staff explained where the buses were, and passengers had to walk around the Pisa airport parking lot to find them. The worst flight experience ever.

	Meridiana Customer review :  9 January 2012 by F Faleschini    (Italy)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended	Moscow-Bologna. This is one of the very few direct flights from Moscow to Italy. The check-in procedure was fast and the plane left on time. Plane was an Airbus which I like more than Boeing because they seem less noisy. Staff were nice and they served a drink and snack. Basic service but the price was more than ok. However they only speak Italian and English, not Russian, which is a pity on a flight to Moscow.

	Meridiana Customer review :  28 October 2011 by Felicity Burnet    (UK)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended	The outward flight was ok, landed 20 minutes late. The return flight was awful. Nearly 4 hours delayed and felt we could have been informed by text before arriving at the airport. Onboard service is the worst I have had. No drinks other than soft and staff barely spoke English, the captains welcome onboard was a surly glance as we walked up the gangway. It was an unpleasant flight and would not fly them again. Very unprofessional and BA who we believed we would be flying with needs to address this.

	Meridiana Customer review :  21 October 2011 by T Wilson    (UK)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended	Gatwick to Florence return. No problems with check-in, staff, flight departures or arrivals. Served a soft drink and crackers on the plane which is all we expected for a short flight.

Meridiana customer review :  18 October 2011 by Carole Weston   (UK)

Having had a great outbound flight and reviewed it as such, I was a bit apprehensive about our return flight from Florence to Gatwick. Nothing to worry about as it was also fine. Left on time, arrived at Gatwick a few minutes early. Efficient check in at Florence airport and friendly service on board. Only comment is that we had paid for extra legroom seats by the emergency exit and mine was by the window and it is a different design from the others in the row and was uncomfortable. Fortunately we were able to move to other seats in the same row across the aisle. So, I would suggest you avoid a window seat by emergency exit - maybe we were just very lucky.

Meridiana customer review :  5 October 2011 by C Weston   (UK)

No problems with our flight to Florence. Friendly check-in, flight left on time and arrived 10 mins early. Seats more comfortable than expected and light refreshments served suitable for a 2 hr flight. We were a bit worried having read so many bad reviews and hope our return flight is as good as the outgoing one.

Meridiana customer review :  1 October 2011 by G Andrea   (Italy)

Charter Flight from Muh (Marsa Matrouh) to FCO (Rome). Left a bit late. Flight attendants put the front toilet 'out of order' throughout the duration of the flight. Plane was so crowded that a long queue was present to use the rear toilets. Some tray tables were broken and passengers were asked to put the tray with their meal on their knees.

Meridiana customer review :  11 September 2011 by A Kadubiec   (Canada)

I fly a lot and this had to be the worst flight I've ever been on. The flight was late taking off, when I boarded the plan, I found out they had given my seat away. I then had to stand at the front of the plane until the entire flight boarded so they could find me an unused seat, to which they said 'I'm sure you'll be able to stay on this flight'. Afterwards, due to a mishap with my belongings, I had to call the airline company several times. Not only did I have to wait 15-20 mins each time to speak to someone, they would then proceed to tell me complaints and questions can't be made over the phone.

Meridiana customer review :  23 August 2011 by L Shears   (UK)

Outbound flight was on time. Upgraded to Business, excited until we got on the plane. Upgrade allowed a seat with a bit more legroom but only qualified for one free soft drink and small packet of crackers. On the return check-in was fine and nice staff. We eventually got on board after 25 mins on the bus. We were about to take off when the pilot slammed the brakes on. We taxied to the Meridiana hanger were the problem was fixed. Lack of information and not offered extra drinks or food to compensate. These were not cheap flights and I think that the service offered was very poor and would definitely not travel with them again.

Meridiana customer review :  19 August 2011 by Daren Budgen   (UK)

Service was not good, time keeping both ways was poor and on the return a delay of 6 hrs with little information from staff. Very expensive for what it was, only soft drinks and a small pack of biscuits both journeys. Thought it would be better considering BA share this flight.

Meridiana customer review :  9 August 2011 by Kevin Isted   (UK)

Returned last night after a long weekend in Florence. Polite staff and great flight outward from Gatwick, on time and with complimentary drinks and snacks. Great flight back from Florence, bit of a delay at check in but no delays leaving. Early arrival at Gatwick meant we stacked to go in, but this was not the airlines fault. Having read reviews before trip, we were rather concerned that we might have a bad experience, but this was not the case at all. This was a pleasant experience and we will use Meridiana again for our return to Florence in the coming months.

Meridiana customer review :  29 July 2011 by Bryan Taylor   (UK)

Business class with Meridiana to Florence. Trip out fine no problem, trip back a disaster with passengers crowded onto buses and left on the tarmac in 100 degrees heat for 35 mins before the flight boarded. Delayed for 4 hrs at Florence with no information, rude staff and passengers left wandering about lost. Eventually an incoming plane pressed into service and the flight re-boarded with the same bus procedure as before. No catering available on a filthy plane and the two cabin crew informed us they had been dragged in from standby. Didn't offer drinks until forced to by irate passengers and spent the first 30mins of the flight giggling behind the curtains in Economy.

Meridiana customer review :  26 July 2011 by P Herbert   (Italy)

I have always been a fan because of the Gatwick-Florence link but after the third consecutive disaster no more. Gatwick's departures website had the flight as severely delayed, but BA kept saying they knew nothing about a delay and would not re-book. The Meridiana rep had just gone home and not bothered to tell BA.

Meridiana customer review :  25 July 2011 by T Asher   (UK)

LGW-FLR one way. The flight was delayed by 4 hrs, something we only discovered after security. There were no announcements or explanations, and no-one from Meridiana ever came to explain or offer vouchers. BA staff (with whom I had booked as codeshare) refused to help at all except calling for Meridiana agents, who never came. On board the flight there was no food and my seat had two large bumps that dug into me for the whole flight. Refreshments were limited to one glass of coke, orange juice or water, and there was not a single announcement or apology from the flight deck. Finally on arrival at FLR there was no airport bus so we were obliged to take taxis at a cost of nearly 30 Euros to the centre of town.

Meridiana customer review :  21 July 2011 by B Lakin   (UK)

Florence-Cagliaria. Aged and shabby A319 but flights on time and flight attendants helpful with complimentary drinks. On the whole no problems with this short flight and reasonable value for money.

Meridiana customer review :  19 July 2011 by J Rose   (UK)

I did not think twice when I saw that my BA flight from Gatwick-Florence was being operated by Meridiana, however I will not fly with them again. We were unable to check in on-line, cabin baggage has a weight limit that was not mentioned on the BA website, meaning that our bags had to be checked as they were slightly over the limit. The on board conditions were a lot more cramped and very uncomfortable compared to BA and the overall service from start to finish was lacking. The return flight from Florence-Gatwick was carnage at check in with it taking well over 1hr of queuing up to finally complete the process. The flight ending up being delayed, but without any explanation or communication. If I go back to Florence then I will find another route or airline.

Meridiana customer review :  30 June 2011 by Barry Cull   (Canada)

I have never flown with such an incompetent airline that flies under the banner of British Airways. Both carriers should be ashamed at the level of customer service provided. The flight was Florence-Gatwick, scheduled to leave at 6:05 p.m., finally taking off after 11:00 p.m. The excuses for the delay varied from a private jet interfering with commercial liners taking off on the runway, instrument failure, need to refuel, crew change and final clearance. We were rudely told to leave the check-in area for "Passport" check, shuttled around in people movers to the plane and during the re-fuelling, and never provided with adequate information about what was happening. At one point we were told that the police had ordered people off the plane, creating confusion that there might have been a serious incident. Our delay caused problems for us in making our rental car time and in obtaining a hotel accommodations. We were required to sleep on the side of the road at 4 in the morning as a result! Advice: Check your BA ticket before flying and make sure you aren't flying Meridiana!

Meridiana customer review :  17 June 2011 by J Hobbs   (UK)

Do not fly with this airline! Our return flight got relocated to Pisa from Florence. There was limited to zero communication. No one seemed to know what was going on. We had to pay to be transferred to Pisa Airport via coach. We were not supplied with a meal. Once we finally boarded the plane we had to disembark to identify our bags. Awful airline. Do not use.

Meridiana customer review :  13 June 2011 by A Rodriguez   (Spain)

I bought 4 electronic tickets for my 2 children (one of them already pays as an adult) my wife and me for travelling from Barcelona to Florence. I had received the four ETKT numbers long before the travel date and the four of us presented on Barcelona airport well before the boarding time. When we arrived to the counter the agent told me that only three people could travel. The only explanation that he was ready to give was that one of my four tickets "had not been issued", which was ridiculous, because I could show him the four ETKT numbers. Despite I had the four ETKTs, he made me call my travel agency who confirmed that the 4 tickets had been equally issued at the same time, and suggested me to tell the Meridiana agent that he should try to "open" the ticket he was refusing to accept. The agent refused to "open" the tickets, but in the end, for some magical reason, they decided to accept the ticket and we could travel to Florence, although the boarding card seemed to be refused by the machines at the boarding room, and one of us was seated 10 rows behind the rest of the family. For the return travel I double checked with the travel agency and ticket office at Florence about the validity of the 4 ETKTs. At check in they punished me again by giving me a seat 10+ rows behind the rest of my family. The service on board was correct. The punctuality was OK. But, can I trust the next time that they will let me travel?