Meridiana Customer Reviews and Meridiana Passenger Trip Reports   Meridiana   81 reviews an official 3-Star Airline   Add your Meridiana Review   Meridiana detailed 3-Star Ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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Meridiana customer review :  22 July 2010 by Willem Veldhuizen   (Netherlands)

Terrible airline. We had a 7 hour delay on our 1.5 hour flight from Amsterdam to Florence on July 15th. Worst of all no information whatsoever. Very bad handling by KLM and Transavia that did not show up at the gate for the first 6 hours of the delay. We finally ended up flying to Pisa instead and getting "bussed" into Florence adding to the total delay of in the end over 8 hours! Don't try this, it made us decide to buy an extra ticket and fly back the safe way from Rome.

Meridiana customer review :  20 July 2010 by Elisabeth Gunn   (USA)

Worst airline and customer service I have dealt with in my life! Delay of 12 hours without a warning - had to go back and forth between airport and then another delay. Phoned customer service in The Netherlands and Italy and they would not give an explanation - very rude.

Meridiana customer review :  5 July 2010 by R Fortini   (Canada)

My flight Florence to Gatwick was cancelled after initially being told that it was two hours late. There were no Meridiana staff available to offer assistance and the flight was not rescheduled. We were forced to wait at the ticket counter in Florence for three hours while all of the stranded passengers rebooked their flights with other carriers. Our cancelled two hour flight to London ended up costing my daughter and I two days of our vacation while this mess was sorted out not to mention extra transportation, long distance and food costs.

Meridiana customer review :  15 June 2010 by T Mulcahy   (Ireland)

I had two flights with them- London Florence and Naples- Olbia (Sardinia). Both were delayed 24 hours. At least with the first one we were in the UK and our rights were upheld. But for the Italian flights they treated us very badly, pretending not to understand us, even though an Italian passenger translated for us. As we found out later they breached regulations by not providing accommodation or a phone call, even though at the time we did ask the supervisor. We were left stranded in Olbia at 2 am and ended up being ripped off by a taxi driver to the tune of €200. Between the two flights we lost two days of hotel bookings, one day's car rental, ran up a large mobile phone bill trying to sort it out with Meridiana etc. As an earlier poster described, their offices are incredibly inefficient when you have a complaint. Some staff hang up if you speak English, and none of them seem to know the right number for customer services. One spoiled holiday, nine months, six letters, innumerable long distance calls and only a partial refund!

Meridiana customer review :  17 May 2010 by Jan van der Laan   (Netherlands)

An uneventful return flight Amsterdam to Florence. Pleasant cabin staff, drink and a good aircraft (A319). The return flight was cancelled due to volcanic ash over northern Italy. A staff member at the airport provided a telephone number to contact, and using the mobile phone the flight was easily rebooked to the day after.

Meridiana customer review :  2 May 2010 by J Ottaway   (UK)

Flew to Florence from Gatwick in April. Check-in, boarding and flight were efficient and staff were friendly. Unfortunately, our return flight was disrupted by the volcanic ash situation. In this regard, the airline was awful. Their main customer services number could not be called from a mobile and is blocked by most hotel lines meaning we had to go to the airport every time we wanted to talk to them. Their website did not even acknowledge that there was disruption (during the entire week that the ash was affecting flights) and flight information was only available for same day/previous 72 hours. They have refused to cover duty of care obligations under the regulations (they laughed at me at the airport when I mentioned it) and they did not keep accurate records of my booking changes meaning that we are still waiting for a refund on the flight itself (having eventually returned to the UK via train/ferry) and could be waiting another 12 weeks just to get the money back for the return flight.

Meridiana customer review :  11 April 2010 by S Lari   (UK)

Flown twice from London-Florence. Each time we have had a good experience with Meridiana. There were no major problems or delays. Staff quite friendly, and aircraft was in good shape.

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Meridiana customer review :  19 March 2010 by S Moore   (UK)

Cheap flights but be warned - you stand a big chance of being messed around and customer service there is very poor. Both legs of my flight were changed. Less than 24 hours before departure I received an email to say flight to Florence (from LGW) had been re-routed to Bologna & then bus to Florence. I was originally due to land in Florence around noon but with these changes would not get there until after midnight! (assuming everything went to plan which I doubt would happen with this airline!). Decided to cancel the flight and have now lost money on car parking, hotels and tours - dread to tally it all up. Meridiana have promised a refund for the flight although I am not hopeful of ever seeing it.

MERIDIANA customer review :  17 February 2010 : by R Herman   (Canada)

I am a travel agent who booked Meridiana for a client. The passenger went to check in for the flight for Rome to Palermo and there was no such flight listed. When checking at the airport he was advised that sometimes Meridiana flies but sometimes it doesn't depending on their financial situation at the given time. The client then had to repurchase tickets on Alitalia locally which were priced the same.

MERIDIANA customer review :  17 January 2010 : by T Gillitt   (UK)

Gatwick to Florence return. This was meant to be a week-end away in Florence. Meridiana service was appalling. They cancelled flights justifying EU regs. They offered no compensation for a hotel if we wish to catch a flight the next day. They offered an alternative flight so early that we effectively lost a day out of our 4-day stay and had to leave the hotel by 6am to check in. They cost me a fortune in telephone calls to Italy and I paid top price for the flights because I wanted to fly to Florence and not Pisa at a reasonable time for arrival and departure. I am a seasoned traveller but this bunch of cowboys are to be avoided at all costs!

MERIDIANA customer review :  9 January 2010 : by T Spamington   (UK)

There are many problems flying Meridiana to Florence and back over a weekend. One is that poor weather in Florence means diversions, and very high air pressure in Florence means that Meridiana flight can only take off partially loaded - with some "selected" to wait, hotel overnight or if very lucky put on Meridian to Paris CDG thence on Air France to London Heathrow! There are never people at the airport who can efficiently answer questions either in Florence or at Gatwick. I have once been diverted to Turin, and offered a bus ride back to Florence - so that lunch time flight mean forecast arrival in Florence at 2am - I was working the next morning at 9am! We took the train, paid for it, having paid for a taxi from Turn airport to the railway station. Meridiana need to negotiate with Florence to lengthen the runway and to get better radar installed - this airport could be much more extensively used, instead of the Pisa hub which involves bus or very few trains into Florence Santa Maria Novella from Pisa where information is as scarce as dragon's teeth, like Florence.

MERIDIANA customer review :  6 October 2009 : by A Dron   (UK)

London Gatwick - Florence return. Our second flight with Meridiana on this route within a year was again basically satisfactory. Both outbound and return flights about 20 minutes late taking off, but other than that, there were no problems. A319 clean and in good condition. Check-in swift at both airports and boarding smooth. My sole grouse was that only soft drinks are served onboard - I would be prepared to pay for alcohol if only it was available. Both flights almost full, so one suspects Meridiana makes a decent profit on the route - as they should, as their fares are not particularly cheap. If only more airlines flew London-Florence direct.

MERIDIANA customer review :  4 September 2009 : by L Tobin   (UK)

Florence - London Gatwick. Delayed out of Florence due to high winds and incoming plane having been diverted to Pisa - no information given to passengers other than the fact that we may be going to Pisa on a bus. Finally we were told that we'd be flying from Florence (late) after all but because they had been letting people in and out of the passport controlled boarding gate area, we'd have to all go out and line up to clear passport control again to come back into the boarding gate area. We all went out, lined up to get our passports checked for a second time, and came back in. Further delay. No information. We are now more than two hours delayed. Sign on the screen says we are entitled to compensation after two hour delay. Woman standing directly below the screen says we are not and we will not be getting anything (normally airlines issue meal vouchers at this point). Finally a bus comes to take us out to the plane. We board the bus. It doesn't move. We stand there for 15 minutes and then are all told to get off the bus and back into the terminal. No information. I ask the driver what is happening and he says that there are no staff from Meridiana there, just airport staff, but someone from Meridiana will come and answer questions in a while. Nobody from Meridiana appears. We are all put back on the bus and finally it takes us to the plane. We board. Apology is very curt. Safety announcement is a video in Italian. The screen is blurry and the English subtitles move to fast to read. I understand that this is an Italian airline, and I speak Italian so it doesn't matter to me anyway, but if the flight is going into Gatwick they should at least ensure that the safety instructions are legible to English speakers!! We take off. Seatbelt sign goes off. I am the first person into the bathroom at the back of the plane. It has not been cleaned properly since the last flight. Smell is foul. Stewardesses are behind the curtain chatting loudly. They do not appear for ages, though they can clearly be heard having a good old gossip. Passengers have really been messed around so the least they could do is get up and serve us a meal as soon as the seatbelt sign goes off to compensate for lack of meal vouchers which we are entitled to under European law, but no. They appeared after about 40 minutes offering limited range of drinks and either sweet or "salty" biscuits. Nothing else. I ask for ice in my (room temperature) water and the stewardess looks at me as if this is a completely unreasonable request. I get one, tiny, piece of ice that melts into the water in under a minute. All drinks are served in tiny portions filling only a third of the cup.

MERIDIANA customer review :  8 July 2009 by A Mackellar

My experience with Meridiana was not good. Flight was re-routed to depart from Bologna airport and not Florence airport. Bologna is approximately 100km to the north of Florence. Bus scheduled to transport 1/2 passengers to Bologna airport arrived late, resulting in delay. Flight rescheduled again to depart at 1910 - 2 hours after scheduled departure. - Arrangements at Florence airport poor, with no communication to passengers on what was occurring. Customer service agents were rude. Arrangements at Bologna airport were non-existent. Bus was not met by any Meridiana staff, passengers were left guessing as to what was to happen next. Meridiana did not offer any meal vouchers to passengers nor did they serve a meal on the aircraft to compensate passengers. Despite advertising "food for sale onboard" in the ticket, no food service was available.

MERIDIANA customer review :  23 February 2009 : by H Wyld

Left Gatwick 1.5 hours late on 16 Feb (the plane arrived late having been collected from Pisa apparently ). Free water offered on board, staff helpful and plenty of legroom. No food on sale, but unnecessary on the short flight to Florence. Back on 20 Feb, again, free water but no food. All perfectly adequate for a short flight but this is definitely no frills flying. I would fly this airline again as the direct flight to Florence really is a plus. Met some regular business travellers who had no complaints about the airline. Marked as 7 only because of the delay going out.

MERIDIANA customer review :  1 February 2009 : by A Dron

London Gatwick-Florence. Having seen mixed reviews on this site, it was with some nervousness that I got onboard the A319. The flight to Florence and the return a week later were almost entirely uneventful, which is probably as good as you can hope for these days if you're flying economy. Seats reasonably comfortable, cabin crew were pleasant. The return flight was delayed by about 30 minutes and a glitch meant that no food had been put on board, but as some small compensation the cabin crew dispensed soft drinks and coffee at no cost.