MAXjet Airways - by D Fook

22 June 2007  Customer Trip Rating :

STN-LAS-STN. We are Premium Economy upgraders rather than business travellers, so our experience of high quality air travel is limited. However thanks to correspondents on this forum, we thought we knew what the Maxjet experience would be like. Correct. Stansted is great, Fast- Track excellent, and the dedicated lounge high quality. OK the planes are a bit old, but for us the outward journey was heaven: masses of legroom; attentive, friendly, high-calibre service; good food and entertainment; and clean toilets. In fact it was close to perfect. We have travelled to Vegas often and never arrived as sprightly and rested as this. To compare it with Virgin Premium Economy is farcical. It was superb. Unfortunately here comes the sting. After booking our flights in February (in the sale at £600 return), we monitored the flights on Maxjet's website to check reliability. Every flight (yes we should get out more). It was excellent for a couple of months but nearing our departure date things started to slip. This coincided with the reinstatement of the Washington service. We are not experts and have no knowledge of the airline business but it seems that Maxjet have barely enough planes to go round. While the Washington route was suspended things were fine, now they are flying by the seat of their pants (apologies). Our return plane from Vegas arrived from London 2 hours late. We were told because of a combination of 'abnormal heat in Vegas, a full load, and a shorter runway because of prevailing winds' we would have to stop in JFK to refuel as we couldn't take off with a full fuel load. 38 degrees in Vegas abnormal? They've not been there often in August then. Total rubbish. We don't know what the problem was - perhaps they borrowed the plane from the Washington route (see comment below from T Williams) and it didn't have as large a fuel tank. Or perhaps it leaked?! Who knows? But it wasn't because it was hot in Vegas. We arrived at Stansted 6 hours late. I personally felt pretty ill when we had to land an hour after going to sleep and then had to sit on the tarmac for an hour. Worse than travelling Economy - possibly. We can't fault the staff (although no apology was ever given for our late arrival) and every other part of the experience was very good. We would go to Vegas again with Maxjet at sale prices as there are limited alternatives. But New York - there would appear to be better choices at similar prices. Do not rely on this airline (certainly while they try to cover too many routes with not enough planes). Just know what you are getting into. If you have two trouble free flights, then you'll have a great trip and a bargain to boot.

MAXjet Airways - by T Willliams

19 June 2007  Customer Trip Rating :

Dulles to STN on June 4 - original aircraft was in for servicing, so they replaced our plane with an "all first class" 757 previously leased to the Dallas Mavericks basketball team. Seats were above coach, but certainly far from first class. Cabin crew were very apologetic and still fed us very good food, but a single aisle plane with seats that hardly recline didn't make it up for us. On the taxi trip to STN for our June 17 return, we learned through the toll-free celll number that the flight would be delayed 7 1/2 hours. Phone agent would not rebook us - said we had to take care of it after arriving at the STN counter. When we got to the counter, we found out the flight had been cancelled. We were put on a shuttle back to Heathrow, where we were rebooked in COACH on Virgin! As consolation we were told that we would each receive two vouchers for future travel on Maxjet. We'll see if the vouchers actually show up and if the airline stays in business - otherwise I wouldn't fly these guys unless I had a whole lot of time on either side of the trip to allow for 24 hours of schedule mishaps. Also that it was interesting that of the seven flights operating this week from Dulles to Stansted, 2 were delayed 7 hours, 2 were delayed over 12 hours, and 2 more were completely cancelled.

MAXjet Airways - by Barry Greenberg

14 June 2007  Customer Trip Rating :

JFK-STN-JFK last week. The plane was full on NY-London run and almost full on the return. Service remains equal if not superior to United/American Intl. business class. The experience can be described as what MaxJet calls traditional business class. This means a comfortable seat with a 60" pitch, (not a flat bed), decent food (the lobster was probably the best in flight meal I have had), alcoholic beverages served by attentive cabin crew, and a decent selection of movies. There were some minor issues I would have liked to see improved, such as serving dinner sooner and breakfast later, and heating up the nuts before serving them, (a real time inflight tracker would also be nice, as would power ports) but these are minor quibbles. A note to those who would avoid MaxJet because they would rather use or accrue frequent flyer miles on a major carrier: Fly MaxJet instead. I have priced out a business class upgrade on this route on two US carriers, and it was the same price before accounting for the 50,000-60,000 miles I would then need to expend before getting the upgrade. I prefer to save my major carrier miles for when I really need them or they are a better use of miles, such as for trips to Asia.

MAXjet Airways - by John Oram

14 June 2007  Customer Trip Rating :

So inadequate were Maxjet's replies to my two e-mails on disrupted seating assignments that I have written to their Customer Services VP, an address provided in their onboard literature. Maxjet are offering a dood fare, good seat and pretty good food but let themselves down badly on reliability, timekeeping and customer service. The comment on the good seat does not apply to 8D/F which they should not be selling as their regular product. My battles on changed seat assignments continued at LAS. It appears that the Reservations department do not fully understand the impact of aircraft changes some of which occur because of Maxjet's flaky reliability. The inbound aircraft was late but still had time to go out on time at 5pm. However, they were always chasing the clock when the cabin crew were boarded late perhaps because of the TSA. We didn't push back until 5.15 and then had a 20min taxi. One thing that goes straight out of the window with time constraints is the canape service which I have not seen in a while. I imagine they are loaded so am I to understand that they are simply wasted? Maxjet show an overall time of 10hrs LAS-STN which I think is actually unachievable given the time factors at LAS and flight on two engines. The pilot made a bizarre departure announcement that the forecast weather for London was 54 degrees (F) and must have been reading an actual rather than a forecast. My lobster was unexpected and very good but it would have taken more than an agreeable crustacean to improve my overall impression of Maxjet on my 4th round trip. I can report a highly satisfactory outcome to my latest tranche of queries which, eventualy, I addressed to VPCS at Maxjet. I received comprehensive and valid responses; given the benefits offered by Maxjet in spite of their occasional failings, I shall be happy to travel with them again.

MAXjet Airways - by C Jones

14 June 2007  Customer Trip Rating :

I just travelled with Maxjet to Las Vegas. Service was excellent for the price. The Business class cannot be compared with the likes of BA or Virgin, but the price is comparable with Premium Economy. The seat is equivelent to the old style bucket seats. The seat goes back far enough to get a decent night sleep and the configuration is 2-2-2. As for the price, I compared their price with Virgin and BMI's Premium economy price. And at just under £800.00 including tax it was a no brainer! I got a further discount from invegas.co.uk. The flight takes a bit longer than Virgin, but this is probably due to the smaller plane. If you are a regular business class traveller and you think you are saving a fortune, you will be disapointed. If however you fancy splashing out instead of economy then you will be delighted!

MAXjet Airways - by S Finch

11 June 2007  Customer Trip Rating :

MaxJet is an economy airline maquerading as a 'quality' alternative to BA/AA/Virgin/United business class - the Ryan Air of 'business class'. The planes are very old and tired - which means they have an unusually high percentage of mechanical problems. I was diverted to Boston enroute from Dulles to Stanstead when one of the two generators onboard (which powers the entire aircraft electrical system) failed over Newfoundland. The staff were ill prepared for any of the obvious fallout, such as, "what the ---- do we do now to get to London". I opted to take my money back from MaxJet, rent a car back to DC and booked a very comfortable Virgin Economy Plus seat the following evening.

MAXjet Airways - by Travers Burge

5 June 2007  Customer Trip Rating :

I paid £999.00 each for my wife and myself to fly MAXjet from London Stanstead to Washington Dulles return. The outward flight from London was excellent. Check in, VIP lounge, cabin services etc were all of a high standard After a very enjoyable but tiring holiday we checked in at Dulles for our flight to Stansted only to be informed that our aircraft for the flight had been changed to a Boeing 737 and that no business class accommodation was now available. Half of the aircraft was economy class and the rest I would classify as an upgrade. We spent over an hour at the check in desk having arrived there at 19.00hrs owing to in my opinion inexperienced check in staff who were incapable of handling the situation. The security personnel sent us back to the check in desk no less than on three occasions firstly because they had not given us any boarding passes and then they had entered the wrong information or no information at all. Our problems did not end there . When we did eventually board the aircraft we remained seated for well nigh three hours before we finally took off at 0.29hrs. During this entire period we were not offered any hospitality and it was only after I had mentioned this to one of the cabin staff, that cold water and a small bowl of mixed nuts were offered to the passengers and to add insult to injury the nuts were more or less immediately taken back on the grounds that take off was imminent although we still remained on the ground for another 30 odd minutes. I appreciate and understand that there was a logistical problem that was taxing some of the crew but this still does not detract from the fact that this level of service was a shamble. Where was the welcoming glass of champagne? Dinner was finally served at around 1.30am quite an unsociable hour. The seats were so restricted in their lateral movement so much so that my wife and myself both in our 70's spent a very uncomfortable night. We finally landed at Stansted at 12.30pm. Having paid £999.00 for each person I consider the offer of $500each person in vouchers to fly MAXjet, valid for one year as totally inadequate.

MAXjet Airways - by John Oram

5 June 2007  Customer Trip Rating :

The start of our 4th round trip with Maxjet and they remain a mixed bag. Beyond debate the fare was good value. We paid less than 600 pounds each for STN-JFK, LAS-STN with the return leg to be completed at the time of writing. Check-in was very pleasant with cheerful staff. We had been told the previous evening that there was a three hour delay (twice in fact, so communications were solid). We were nevertheless able to get rid of our bags which was a big bonus. The plane from JFK was the one which was broken so we were waiting for the one from LAS to go out to JFK. This was clearly communicated (when we asked). However, in spite of there being only minor variations between Maxjet's now three aircraft - and these at the rear of the planes - our seats, selected at the time of booking - had been changed. Furthermore, our return seats had also, for no discernible reason, been changed. I wrote to Maxjet straight away and have not received a satisfactory reply. I have received a formulaic and unsatisfactory reply. The background here is that although Maxjet now have three planes they are still having reliability problems.I am never happy with over optimistic announcements and the first that was made after the arrival of the inbound in respect of our anticipated boarding time was so obviously ridiculous that its amendment, twenty minutes later, came as no surprise. On board my (new) seat had a minor problem. Maxjet have done away with the ludicrous safety briefing in which everything was said twice and settled for the traditional once. Nevertheless, in common with other American airlines the seatbelt sign is left on until top of climb which, in most conditions, is completely over the top. The food is described in Maxjet hyperbole as gourmet which it is not; it is pretty good but certainly not gourmet an epithet which I have found to be misused in America. The cabin crew were busy but as suggested in previous postings, do not give an impression of being organised. Some, look puzzled to be on board as though perhaps the surroundings were unfamiliar. I shall post again after the return trip.

MAXjet Airways - by Isabel Peters

24 May 2007  Customer Trip Rating :

Las Vegas to Stansted. On time, efficient baggage handling, staff helpful and good humoured. Turbulence meant the service carts had to stay secured, so dinner was individually served, and the staff kept smiling. the old business-class seats are not the most comfortable for a 10 + hour flight and the movies could be a little more edgy, but for that price.

MAXjet Airways - by Helen Gregory

24 May 2007  Customer Trip Rating :

STN-LAS-STN. Check in at both STN and LAS was a breeze. Lounge at STN was comfortable with excellent food and drink available. No delays, service friendly and polite. Some crew seemed inexperienced with a fair amount of disorganisation at times but nothing I could complain about. Copious amounts of wine served, it seemed two crew were permanently assigned to walking up and down with wine for the first three hours. The plane did appear a bit old and tired but seats and space made up for it. We felt size and comfort of the seats had been undersold on the Maxjet website so were pleasantly surprised. For the first time ever I slept on a flight, four hours straight on the way home. Shame there's no lounge at LAS as it's a small and extremely dull airport. We usually fly Premium Economy on Virgin and this beat it hands down from price through to comfort and service.

MAXjet Airways - by N Lant

14 May 2007  Customer Trip Rating :

Stansted to JFK route twice in the last month and overall very happy with service and value. Stansted was great - fast check in, fast track through security, super lounge, easy boarding. Service onboard was good, if a little less attentive than most business class services - you had to ask for stuff instead of being constantly asked if you wanted more wine which is the norm in business class. The plane is old and cosmetically tired but what do you expect for £350. The lack of guaranteed connections and inability to check baggage onto connecting flights is worth accepting to get tickets this cheaply, especially given the 30 min check in deadline. Korean Air Lounge at JFK was OK but they could do a better job of keeping the drinks stocked up. The free arrivals service at Stansted Radisson more than makes up for it. I am finding these newer airlines a breath of fresh air after years of Delta misery, and look forward to seeing their network expanding further. Maxjet is keen to please and see their business expand through positive word of mouth. That is certainly happening - my only worry is that they'll use the higher load factors as an excuse to crank the prices up!

MAXjet Airways - by C Gates

3 May 2007  Customer Trip Rating :

LAS-STN-LAS. Seats comfortable, service was good. Both flights on time, fast track through security wonderful. I think Maxjet gives good value for the money, will use them again - hoping they eventually having flights leaving from the Los Angeles area!

MAXjet Airways - by D Carolan

1 May 2007  Customer Trip Rating :

JFK-STN arrived 3 hours late due to a mechanical delay at JFK, thus causing me to miss my 11:55am connection to Berlin. I had to wait until 8:15pm to catch the next flight to Berlin, plus pay a large fare upgrade to Air Berlin. I knew that MaxJet did not have an interline ticking and/or baggage agreement with other airlines and was aware of the potential risks, however a couple other travelers on my flight did not understand how that works, or doesn't. MaxJet has connecting flight information and links to other airlines on their website, but I think they need to do a better job of informing passengers that MaxJet has no obligation to accommodate passengers with respect to connecting flights (even if their flight is late). MaxJet staff at STN said that they were sorry and handed me a "Greeting from the CEO" card (they basically passed the buck to the CEO who was 3500 miles away). I wrote the CEO a cordial letter and told him of my experience. I didn't ask for any compensation, future discounts, etc., because I knew the rules. However, I was hoping for at least an acknowledgement of my letter. After six months, I never received any correspondence from MaxJet and/or the CEO. The transatlantic flight itself was nice (after we finally got on our way), however adjusting the seat adjustment took some manual encouragement. From what I have read, mechanical delays seem rather common, as the average age of their 767's are 18+ years old. Having learned my lesson on the outbound, I spent the night before my return at the Hilton Stansted. The return flight was great and arrived a few minutes early. For the money I think MaxJet is a great value as long as you are not on a tight schedule and/or making connecting flights to/from other cities the same day as arrival or departure.

MAXjet Airways - by S Rose

28 April 2007  Customer Trip Rating :

STN-LAS-STN. Outbound - fast track through security worked perfectly, lounge is good although crawling around the floor and lifting dusty carpet flaps for laptop power isn't really on! Flight was almost full and seemed to take ages to get everyone on board so pre flight drinks were served 30 mins into flight. Seats comfy enough although they are already showing signs of age, plenty of room. Service was amateurish the crew seemed disorganized and I was trapped behind a tray table for over an hour watching the keystone cops handing out cold bread rolls. Rest of the flight was fine, digiplayer was good and good selection of movies, seat was great and even managed to grab a few hours sleep. Terminal 2 at LAS really is a dump! Inbound - No lounge this time and waiting for a business class flight in a bus shelter isn't on. Flight left late (again) but got a drink while we were on the ground this time, as a sign of the service to come we managed to take off with several passengers still with champagne glasses on seats and in hand (a few rolled down the aisle). Service looked abysmal again (this seems to be a feature) not sure how they manage this with just 96 of us! I opted for minimal food and got out from under a tray table after just 20 mins, decided to sleep for as long as possible, large 80's style seats were great for a snooze resulting in 6 hrs shuteye! Toilets are grotty and worth avoiding if at all possible. Breakfast was a weird mixed grill wrap? which was luke warm, managed to hang onto digiplayer until 40 mins from landing much to the annoyance of cabin crew. We landed 1 hr late no apology or even reason, just late! Overall Maxjet need to change, either quit pushing "all business class" and call it "huge seat at a low price", or sort out the service and cut passengers some slack to sleep or watch TV when they like! I'll fly again but I know what to expect now, so a packed lunch and sleep all the way!

MAXjet Airways - by B Wheeler

28 April 2007  Customer Trip Rating :

JFK-STN-JFK. On time both ways. Seats comfortable although passengers frequently needed assistance to return seats upright. Snacks and beverages great. Food good but did not meet expectations. DigEplayers fantastic and mine was collected 30 min before landing. Bathrooms needed attention. Service very attentive. Korean Air lounge at JFK great. Stansted lounge okay. Check-in both ways a breeze. Aircraft was clean except for bathrooms. I was treated like a first class passenger. Connecting at JFK was a hassle but worth it to fly Maxjet.

MAXjet Airways - by Leon Mills

25 April 2007   Customer Trip Rating : n/a

Observation on Andres Mesa's comment "Before reaching the check-in counter passengers are first screened in the queue asking the same security questions at the check-in counter [same process not adopted with BA/Silverjet etc]." This is because BA and Silverjet are not American Carriers. Maxjet, being an American carrier, are bound by the TSA to conduct such checks before checkin in a foreign country. The person doing the checks actually has a laptop computer which they download TSA info to and then scan your passport then and there! It is entirely separate from the check in process. As someone who has done it twice, yes, it's a bore, but it is not down to the airline's incompetence!

MAXjet Airways - by D Choy

24 April 2007  Customer Trip Rating :

STN-LAS-STN. 50% outbound and 97% return full flight. Uneventful and smooth check-in both ways - disappointed that no lounge facility in Vegas. Very enjoyable outbound flight - attentive inflight service though the food quality and quantity is a big let-down. Comfortable seat for the price. Inflight entertainment via DigEplayers. Unsure why it needed to be collected 1.5 hours before landing - seem to be the policy as occurs on both directions. Surely 1/2 hour prior to is sufficient. Las Vegas to London flight on time but inflight service is less than attractive. Some cabin crews appeared to be less experienced. Food ran out rather fast on the dinner service with bread roll served cold. Being an overnight flight it would be logical to dim the cabin lights and lower the shades after dinner serving - none had been acted upon. If you miss out of the initial breakfast serving 2 hours before landing be prepared to starve until arrival - very unimaginative. With a near full flight good refill of toiletries is essential - not so on this flight. I would be rather reluctant to try out the Washington and New York service if maximise sleep is top of the list - re shades and cabin lights. Given the price paid I would fly them again.

MAXjet Airways - by Stephen Samuels

24 April 2007  Customer Trip Rating :

Maxjet to and from Las Vegas in march this year and found the flights excellent. Space great, service very good and the food outward bound super but not so good inbound - lack of choice and they should not run out of options with only 79 to feed! Lounge at stansted and fast track great - we wait for the lounge at Vegas! Al in all well done and we will use maxjet again

MAXjet Airways - by Andres Mesa

20 April 2007  Customer Trip Rating :

STN-LAS-STN. Slow check-in resulted from repetitive process. Before reaching the check-in counter passengers are first screened in the queue asking the same security questions at the check-in counter [same process not adopted with BA/Silverjet etc]. Superb in-flight service, although food quality and quantity were a bit disappointing. 2 choices of hot entrees, lamb and beef - whatever happened to fish for vegetarians? Lamb without any sauce wasn't very tasty. Seats 1980 biz class but comfortable enough. DigEplayers good - flights on time. Toilet very old and not very clean. Overall,value for money. One disappointment that crew show little interest in restocking toiletries.

MAXjet Airways - by Mike Vaz

15 April 2007  Customer Trip Rating :

Stansted to Las Vegas return. Check-in for both flights excellent. At Stansted, fast-tracked through security with no problems. Maxjet lounge at Stansted was great, plenty to eat, drink and read. The cabin crew on both flights were excellent, very friendly, nothing too much trouble. The seats were very comfortable, food and drinks excellent. Personal media-player is a nice touch and comes pre-loaded with latest films, videos, TV shows and a good selection of music.

MAXjet Airways - by J Patton

15 April 2007  Customer Trip Rating :

STN-LAS-STN Very enjoyable trip on both flights. Seats comfortable, allowing me to sleep for 6 hours on the return. Food nice, wines werein plentiful supply. DigEplayers excellent, with a wide selection of . Check-in quick at both ends, fastrack at Stansted brilliant, lounge very nice. Las Vegas less good without the lounge. Both flights on time. I was highly impressed with product, and pleased on a value for money basis.

MAXjet Airways - by T Lewis

12 April 2007  Customer Trip Rating :

STN-JFK-STN at Easter, flight was full both ways, service was excellent. Seats semi manual were comfortable and on return journey we slept for 4 hours. We experienced no delays and fast track security at Stansted is great, from dropping off the car at the terminal to the lounge took no more than 15 minutes. We have booked to fly to Las Vegas, well done Maxjet.

MAXjet Airways - by N Evans

10 April 2007   Customer Trip Rating : n/a

STN-JFK. Swift check-in at Stansted followed by fast track through security. Lounge at Stansted comfortable and located next to gate. Flight departed on time. Although the seats may be from a bygone era of international business class travel, they are more than adequate to work or doze off. FA's extremely polite serving food and drink that is better than I've experienced in BA's club world. Personal tv is perfect and comes pre-loaded with latest films etc. Return leg just as good with exception of crowded Korean Airlines lounge at JFK and the annoying blast of music 2 hours before landing that wakes everyone for breakfast. A far more satisfying experience than the similarly priced premium economy cabins of BA or Virgin.

MAXjet Airways - by Pat Woolley

10 April 2007   Customer Trip Rating : n/a

Stansted to Las Vegas return. Check-in for both flights were excellent. At Stansted we were fast-tracked through security with no problem. The Maxjet lounge at Stansted was superb but unfortunately Maxjet don't have a lounge in Las Vegas. The cabin crew on the outbound flight were a dream, nothing was too much trouble and service was second to none. Although the service was still excellent on our return flight some of the crew could have been a little more friendly. The seats were very good, food and drinks excellent, flights were on time and we could highly recommend Maxjet.

MAXjet Airways - by Rita Andreola

20 March 2007

Las Vegas to Stansted return. The staff on both flights were so attentive. The food, timeliness of the flight were excellent.

MAXjet Airways - by C Watt

20 March 2007

I flew STN-JFK with Maxjet in December and found it a bit of a mixed bag. The ground staff and lounge facilities at Stansted were excellent, while the on board service could do with a bit more warmth. I do not hold a US visa, but as an Aussie I'm a member of the visa waiver program. I was told at check-in that there would be forms in the lounge. The staff in the lounge told me they'd be available on board, while on board they said I'd need to get the form on arrival at JFK. This is not acceptable for an international airline servicing the USA, they should have an abundance of these documents. The seats are fine for a trans- atlantic flight and the pitch is certainly far more generous than other airlines servicing this route. Aside from one female FA, none of the crew smiled at all. For the price, this is a good deal and I would do it again.

MAXjet Airways - by Colin Matthews

9 March 2007

Returned from a London/NY/London trip. Great lounge and food at Stansted, easy, quick check-in. No delays, great cabin staff, excellent food and entertainment, all the latest films available. More leg room and greater recline than the old BA Club seats. Easy check-in at JFK, shared lounge facilities fine, great crew, helpful and friendly. Maxjet represents fantastic value for money, we experienced no problems whatsoever and would recommend them without hesitation. Of course, with a deal like this there is always the potential for mechanical problems causing delays, but what do people expect for the money? Let's hope Maxjet can keep going and attract more customers. We'd certainly use them again.

MAXjet Airways - by D Dale

1 March 2007

STN-LAS-STN. Outward flight delayed by 4 hours due to bad weather in New York the day before. No champagne in lounge although they had glasses - probably because they knew 80 people would be waiting 4 hours! However, plenty of snacks. Flight was good, crew very friendly although food service a bit disjointed. Return - no delays out of Las Vegas and a very good flight. This is an excellent concept and lets hope they make it a success - especially as we only paid £600 each. Look forward to using Maxjet again and hopefully any additional routes will be places we want to go to!

MAXjet Airways - by B Greenberg

1 March 2007

Flew MaxJet twice, in Feb 06 and Feb 07, JFK-STN-JFK. Exceptional experience each flight. Generally, cabin service is superior to United/AA intl business. The 2007 flights appeared to be 1/2 full each direction, whereas in 2006, perhaps 20-25 passengers each way. As I have not experienced any of the maintenance related delays reported by others, I cannot comment on such, although I have been tracking on-time performance of the STN-JFK route on-line for the last few weeks, and note that it has seemingly improved - perhaps as a result of the availability of an additional plane since the suspension of the Washington route. It has been reported that MaxJet recently acquired another plane, and this may help out further. I will recommend Maxjet, particularly when sale prices are offered.

MAXjet Airways - by M Ragg

28 February 2007

Having heard good reports about MaxJet from a friend who has used them twice, I was keen to try them for our flights to Las Vegas. However, reading reviews from other passengers I began to have doubts as to their reliability. I could not get seats at the bargain prices I had hoped and did not wish to risk paying £1,300+ each if there was a chance we would be transferred to another airline or delayed by faulty planes. Its a great concept - affordable business class - but sadly I am not confident to use the airline at present and will stick to the larger carriers, albeit economy class for now.

MAXjet Airways - by A Butterworth

28 February 2007

Used Maxjet last year London to NY, very impressed with check in and lounge in London. The plane could be younger but for the price you pay I feel you get good value. The seats are of older design but are comfortable and loads of space. Food and wine of a good standard. I was e-mailed by Maxjet to inform me of their spring sale, and at these prices (less than Virgin economy) have booked my wife and myself on the Las Vegas flight in August. I noted they do not have a lounge in Las Vegas yet, but now they have added a Saturday flight lets hope we will also get use of a lounge.

MAXjet Airways - by P Lane

26 February 2007

Was about to book two flights to the UK for my husbands 60th birthday. After reading comments from passengers, have had to re-consider. There are many technical problems and late flights recorded. My husbands parents are well into their eighties - we would have loved to celebrate his birthday with them but fear a delay arriving would upset them at their age. Such a pity.

MAXjet Airways - by Elaine Mount

26 February 2007

Very impressed with Maxjet. We arrived to find Stansted airport in chaos (due to snow), so were pleasantly surprised to be told out flight would go as soon as the airport opened. An hour and a half delay and that was spent in the lounge, which was very comfortable. The staff were helpful and polite. Our return flight was only delayed due to heavy snow in New York, otherwise an excellent service. I agree with others, a lounge at Las Vegas airport would be welcome as the airport itself is dire!

MAXjet Airways - by Judith Lee

26 February 2007

STN-JFK-STN 2nd return flight with Maxjet. Plane delayed for an hour at JFK end due to icy runways. I don't normally travel business class as there are usually 5 of us travelling, so can only compare to premium economy with Virgin/BA. Maxjet score high against them, comfortable seats, plenty of legroom, good food and entertainment. Easy check in at both ends, nice lounge at Stansted though I thought shared lounge at JFK (with Korean air) was dirty. Cabin crew were wonderful especially as I was travelling with my 78 year old mother in law, they could not have been more attentive. I will continue travelling with Maxjet for my US trips

MAXjet Airways - by Gordon Walters

19 February 2007

STN-LAS-STN and received full value for my £600. The staff were exceptional and food up to business class standards. The whole experience was like flying business class in 1980's; from where I understand their planes come from. The only specific gripe I would have is/was the lack of a business lounge at Las Vegas. I normally arrive as the plane is due to depart but with US security that is not an option so I need the comfort of a serviced lounge. If I had to choose between Virgin premier, BA economy plus and Maxjet then Maxjet would get my money. The onboard staff are exceptional. In January I flew STN-JFK-STN with EOS. Now that was a true business class experience in which I was unfortunately forced to challenge their service only to find that they more than exceeded my expectations - but they are treble Maxjet's price. For guidance, EOS and Maxjet are in completely different leagues. The EOS bed is like BA First. Back to Maxjet; if the plane takes off, you will have a great experience for your money. If you need to be at your destination on time wait until they do or can purchase more reliable planes.

MAXjet Airways - by J Woods

19 February 2007

Flight from Stansted to JFK was very well handled. It was the day of all the snow so it was delayed, but while hundreds of other passengers flights were cancelled ours went ahead. We only had about 2 hours of delay as a result of the aircraft not being able to land yet as snow hadn't been cleared from runway. Service was great and food very nice. Little awkward that the entertainment system was completely handheld for when food came, or if you needed to pop to the loo. However on the return flight a 4 hr delay ensued as the plane had a fault which apparently was only detected at 7.15 our boarding time despite having been there since 3. They then spent hours telling us in half an hour we're hoping to board. After two hours of this they decided to use a different plane and then took 2 hours to move all the food apparently - which hardly anyone ended up eating as we took off at gone half 12 at night. service was still good, and so was the food I'm told - but I just went to sleep. Definitely recommend earplugs it's a bit noisy, seat reclined well though.

MAXjet Airways - by Y Jacoby

19 February 2007

Maxjet UK to Vegas and back in January. Both legs left on time, both about 80% full. I enjoyed the lounge at Stansted, and even though there is no lounge in Vegas, you use the smaller international terminal, which means no horrific crowds. Loved the leg room, and thought the service was great. That said, after talking to my fellow passengers, I found that other Maxjet flights during the week had been delayed, etc, which seems to be the major complaint for this airline. So even though I had a great experience, I would think twice about flying with them if my schedule was not flexible. Also, if you require a connecting flight (I came from Ireland), any delays cause huge problems because there is no code-share agreement. If they can manage to improve their reliability, it is a great product for the price.

MAXjet Airways - by Mike Downes

13 February 2007

Stansted to Las Vegas return. The Maxjet lounge at Stansted was excellent and our aircraft departed on time. We were impressed with the comfortable seating, inflight entertainment, food and beverages and service provided by the cabin crew. Our return flight back to to UK arrived late owing to severe weather at Stansted. Overall an excellent experience and we will certainly fly Maxjet in the future.