MAXjet Airways - by Ewan Barr

23 September 2007  Customer Trip Rating :

STN to LAS. Check-in a little slow but friendly, fast-track through security and then into the lounge, which was very busy due to the delayed LAX flight (although lounge being expanded). Service was very good, as was food and general view is that this is great value for money. The planes are not that new but they seem well maintained and comfortable. My only gripe was that there were at least 3 passengers with young children and solo travellers such as myself all got asked to move around the aircraft to accomodate these passengers to have "nicer seats". I am usually happy to do this but one wonders why these people could not have got seats all arranged well in advance (particularly as the flight was not full). It did seem as if the staff were a little too eager to please, but just a small moan. Overall a great product at a superb price. It looks like the LAS flights are more likely to be on time than others, particularly the JFK flights

MAXjet Airways - by Tracey Morrow

20 September 2007  Customer Trip Rating :

STN-LAS-STN. Outbound flight excellent. Good cabin crew and food was best we have had on an airline. Return flight delayed due to a member of staff calling in sick - a replacement had to be flown in from Los Angeles. Made me wonder what would have happened if the Los Angeles flight was not on the new roster! Flight home was also good. My concern with is the attitude to safety. I am used to British airlines who have a very strict policy with regards to safety but Maxjet did not ask passengers to be seated when the captain illuminated the seat belt sign. They also allowed an obviously inebriated passenger to sit in the exit seat which should not have been allowed.

MAXjet Airways - by M Cordery

20 September 2007  Customer Trip Rating :

STN-LAS return. Excellent service both ways, from check-in to airport exit. We needed wheelchair assistance and the only problem with that occurred at STN on return but was not the fault of Maxjet though they did sort it out. The only other problem was the Virgin flight arriving at LAS Sept 9 was 2 hours late and caused congestion at security. Same flight was 2 hours late again Sept 16. Flight crew attentive and friendly, food good. Could ask for no more. I would fly Maxjet again, no problem.

MAXjet Airways - by R Hoskinson

20 September 2007  Customer Trip Rating :

Flew Dulles-London return. The service was very good and staff treated us well. Just avoiding the long security lines since we received premier security check through may have been worth the additional cost. The seats were comfortable and no wait for lavatory use. The food was good. This was an excellent experience for us. Retrieving luggage is much easier because you are not in a crush of 300 other people

MAXjet Airways - by S Burge

18 September 2007  Customer Trip Rating :

Stansted to Las Vegas return. Outgoing flight, fast tracked through security. Seats comfortable and inflight entertainment good, cabin staff excellent, food more than edible. Return flight on time, same service as before but captain made up 45 mins so landed early. All in all you get what you pay for and at prices at £600 return they are cracking value for money, yes the seats and planes are a little tired but give them a chance. Cant see how anyone could complain about the Cabin crew.

MAXjet Airways - by D McKenney

18 September 2007  Customer Trip Rating :

Dulles to Stansted return. We booked our tickets well in advance and paid $1000 each for the roundtrip flight. Check in at Dulles fine. They give you a ticket to go through the priority security screening which is nice. Maxjet uses the Northwest Lounge, along with a couple other airlines, so the lounge can get crowded. The lounge had the typical selection of drinks and snacks available. On entering the plane, I thought the interior had seen better days. The flight was about half full so everyone was able to spread out. The seat was comfortable and a lot of space. I wish they had given a short brief on how to use the seat because I didn't know the leg rest could extend back and forth to fit the legs until the return flight (it's the big black lever in the armrest). My nine year old daughter was able to figure it out and she slept the entire flight. They handed out the digi players shortly after takeoff and started a meal service. I can't comment too much on the outbound service because I tried to sleep. The return leg from Stansted is where Maxjet shines. The check in was quick and fast track through security is great. We made it through security in about three minutes. Maxjet lounge in Stansted outstanding - wide selection of snacks/food as well as drinks. The service on the return flight was fine, but it didn't seem as friendly as the first flight. The food was good, but it was definitely airline food, I think Maxjet is a little liberal using gourmet to describe the food selection. Maxjet is a great value for the money. The seats, space, lounge, and priority security, are well worth the price. It looks like they are upgrading the lavs. The interior of the planes are nice with new carpet and the seats are good condition. I look forward to flying Maxjet again in a couple of years.

MAXjet Airways - by Justin St Barbe

6 September 2007  Customer Trip Rating :

Flew the inaugural flight STN-LAX. Considering we had press and the Maxjet Customer Service Director onboard service wasn't outstanding. The staff spent most of the trip in the rear galley chatting, passed through the cabin 5 times (on an 11.5 hour flight) with water and juice, for everything else you had to use the call bell. On one occasion a member of staff stood for 10 minutes chatting in the galley and passengers had to get up to get a glass of water rather than be served. The digeplayers had out of date content - last updated March 2007 and I managed to get through 5 sets due to battery life dying - fine as they had spares available as flight was about a quarter full, not so great if no spares available! I asked the Purser if I could have the email address of the CEO who welcomed us on board and invited us to give some comments (he asked us to contact him personally with any comments) to be given a dressing down and then told to visit maxjet.com. Clearly she wasn't interested in any customer feedback. Really rather disappointing, think I'll stick to UA next time.

MAXjet Airways - by K Param

6 September 2007  Customer Trip Rating :

STN-JFK return. Travelling with infant. Excellent service by cabin crew, however the airline does not cater for young children. Our daughter did not need a bassinet but we noticed that there was no provision to hang a bassinet. Travelling from STN is good with the fast track lane for security however at JFK no adequate provisions for business passengers at security. The 767s are fairly old.

MAXjet Airways - by R Lewis

6 September 2007  Customer Trip Rating :

Stansted to Washington faultless, however the plane had seen better years. The return flight was good with plenty of space - plane being condition, however the service on occasions did represent elements of 'Faulty Towers' with a companion being bathed in champagne. Both myself and my wife had two different menus, which did not represent the actual menu being offered during the flight. Attention to detail would have made all the difference. However excellent amount of personal space. Based on round trip comparison costs the trip represented good value.

MAXjet Airways - by Simon Harris

6 September 2007  Customer Trip Rating :

Return Stansted to Los Angeles. Check in at Stansted easy and Fast Track Security. Maxjet Lounge was nothing special and offered the normal fayre you expect. It is a shame it does not have its own washrooms. They started flying the route the day before and I was disappointed with the service offered. One was left to wonder how the crew would have coped had the flight been full rather than just under half as it was. The return to Stansted was a delight - crew were eager to help and made the flight a pleasure. The seats were comfortable but controls took a bit of getting used to. IFE is provided by personal units. As others have said there is an issue over battery life and mine "died" on me on the way back. I would rate them 3 stars for the outbound and 5 stars for the return for value for money.

MAXjet Airways - by Christopher Gent

2 September 2007  Customer Trip Rating :

STN-JFK return and delighted with the service. Stansted is a breeze after Heathrow, check-in and the lounge excellent and the flight was comfortable and on-time. The return flight was equally good: the one niggle was the fact that the lounge in JFK is before security, and so boarding became rather fraught as there appeared to be no business queue through security and we were lumped in with about two jumbos worth of fellow travellers. A first rate service at a first rate price.

MAXjet Airways - by A Anderson

2 September 2007  Customer Trip Rating :

We were standby customers for flights on MaxJet from Dulles to Stansted and Stansted to Dulles flights. We had no problems getting seats on the plane at the time of checkin. Was a little worried since they only have one flight a day, but not problems. We had no issues with flights being cancelled. I will say that we left a little later than the scheduled time, but we boarded on time so the delay could have been airport traffic. It was great to be served finger foods and champagne before takeoff. You get a salad with bread and your choice of an entree. It will depend which entree you get on how good it is. If you are flying to UK get the fish, from UK get the chicken curry or salmon. Deserts are delicious. They also have a deal with the Radisson hotel in stansted so you can shower and eat breakfast buffet (if you have time of course before your connection flight). Everyone was friendly and helpful on the flight. The entertainment unit is good even though there can be issues with batteries running out. Plenty of movies, music videos, shows to watch.

MAXjet Airways - by Margaret Lehmann

30 August 2007  Customer Trip Rating :

I recently traveled from Washington, DC to Stansted with MaxJet. The flight over was not bad but I thought their gourmet meals were overrated. The trip back was a nightmare. My flight was cancelled and I was flown to JFK instead. I wouldn't have minded this if they had actually gotten me to Washington in time to catch my connecting flight. There was ample time given that the JFK flight was several hours earlier than the original flight. Instead I was given the run-around on the phone pre-flight, at Stansted, and at JFK as to how I was getting home. At JFK a rep from MaxJet assured us (I had found others who were in the same predicament) that we would be flown on Jet Blue to Washington. Everyone but me was. They couldn't find my name on some list even though I provided them with my confirmation number etc. Long story short, I got home a day late having missed appointments and obligations. I have written to MaxJet and have not even had the courtesy of a reply. Please be prepared for any eventuality if you fly this airline.

MAXjet Airways - by Jeri Epstein

30 August 2007  Customer Trip Rating :

My husband and I flew from Washington Dulles to London and back in June. The 767 was broken and they substituted an Air Florida 737, with movable ottomans (possible projectiles), and the threat of a fuel stop in Gander. They crew was baffled. They didn't know how to work with the Air Florida crew. MaxJet knew the quality of the service was so far below what was advertised that they offered $500 per person, rebated via coupon for future service. Three months later, with multiple customer service contacts: not a dime. The return flight was on a 757 owned by the Dallas Mavericks. It was very luxurious and the Team Jet crew worked smoothly with the MaxJet crew. Bottom line: nice people, working on a shoe-string, with very uneven service. If an offer of reimbursement for under-performance is tendered, don't hold your breath. If the plane is broken: you're out of luck.

MAXjet Airways - by H McKenna

23 August 2007  Customer Trip Rating :

Stansted to Washington last Summer and a positive review. This year we booked Stansted to Las Vegas - what a drop in customer service in a year. Stansted lounge had a smaller range of food and drinks and was packed when we arrived. The crew onboard the outbound flight seemed to think that they were doing you a favour by serving you - the word condescending springs to mind. There were only 2 services this year - fewer than last year. You are expected to serve yourself if you want any snacks. Last year they brought them round to you every 15 minutes. On our return there is no lounge in McCarran airport and no drinks or food vouchers supplied. Again the crew were condescending in their service. I was told off by the purser as my table was at an angle and not directly in front of me. As it wasn't blocking the aisle I didn't see a problem. As others have mentioned, the planes are old and it's a nuisance that the DVD player has to move when food is served. The service has gone way downhill in a year although the plane was full. I'd just returned from an economy flight with KLM to China and the service onboard KLM was better than that supplied by Maxjet. The only thing in it's favour is the extra seat width and length. Last year I was keen to book again. This year I'm not so sure.

MAXjet Airways - by S Monk

21 August 2007  Customer Trip Rating :

I tried it twice, first time disaster, second time excellent. It appears the Vegas flight is the winner - if you're going to Washington DC you are in trouble. I wanted to go with Maxjet again this summer but the thought of delays, hesitation in giving us the true picture, etc made me decide to cash in my Virgin airiles and leave from Heathrow, which isn't what I wanted in the first place. I want to leave from Stansted. Maxjet needs to put their house in order; get their pricing right. Until then I search for options.

MAXjet Airways - by C Rogers

21 August 2007  Customer Trip Rating :

Booked return flight -STN-JFK : outward flight faultless. Got to JFK for our return flight and told that the return flight had been cancelled due to technical problems. The customer services said we had been booked premium economy seats with Virgin to Heathrow at roughly the same time, and a taxi would meet us to take us over to STN to pick our car up. We were then transferred to a different terminal to catch the Virgin flight and told that Maxjet had only authorised economy seats for us - as opposed to their promise of premium economy. Maxjet staff basically said anything you wanted to hear in order to move you on quickly! We have since been offered compensation of a round trip back to NY which has so far not materialized, but, looking at some of the comments from previous people regarding the age of the planes, I think we would need to think twice before using again & would not recommend.

MAXjet Airways - by Joni Metolius

10 August 2007  Customer Trip Rating :

Recently flew Las Vegas to London and back accompanying my handicapped brother. Both of us travel veterans, we were very impressed with the service, amenities, and great crew. Love the access to a lounge where we could relax, use the computers, and enjoy great food. I look forward to flying with them in the future.

MAXjet Airways - by Val Reeves

10 August 2007  Customer Trip Rating :

Stansted - Las Vegas return. The service was superb, as was the lounge at Stansted. We flew on to Vancouver executive class with Air Canada and our experiences with Maxjet were much better than those with Air Canada. We would have no hesitation in recommending the airline to our friends and would fly Maxjet again if it flew to our chosen destination.

MAXjet Airways - by Roger Parsley

9 August 2007  Customer Trip Rating :

6th July flight to Washington cancelled. We had no warning and no e-mail to warn us but we checked the flight in the morning and after a lenghty phone call to Maxjet was put on a flight from Heathrow with Virgin economy class. No reason given for cancellation and promised a visit from a Rep when we got to Heathrow. We had to find the extra cost to Heathrow for a start, Virgin was not expecting us but rallied round and got us on a flight, a no show of course from the Maxjet Rep and so far we have not received a reply to our complaint from Maxjet. I waited as long as I could before I was forced to write this review but it seems they dont really care whether you fly with them or not! Be ready for cancellations and delays and no customer service. On a plus side we did fly back as planned from Washington(delayed) but it was a very comfortable. We had 3/4 hours restful sleep and the service on board was very good. I just dont know if i can trust them enough to use them again which is a shame as it could be such a good service.

MAXjet Airways - by P Simpson

9 August 2007  Customer Trip Rating :

STN to JFK and flight was fine apart from a number of issues. JFK is a disaster for small airlines as the big boys get priority on departure slots. We waited two hours to be assigned a slot, sat nailed to the seat unable to visit the bathroom was no fun for anyone. The endless queues in the immigration lounge also should put off any sane traveller. Other points of interest: The food was good (not exceptional) though service speed was ponderous. The tv system sits on the table and is, therefore, an aggravation when the food arrives due to lack of room. The choice of films/tv programmes is excellent. The planes are old and the bathrooms are in dire need of a professional upgrade - the current bathrooms have obviously had a paint job but the job was rushed and shabby. FAs are ok - some smile, some dont. The seats are fine for the price, but don't compare to VA or BA's business class offerings. They are vastly superior to Premium Economy seating. The plane could do with on-screen maps to show the progress of the flight and the PA system is poor. Overall - good flight, good airline but still with one or two teething problems.

MAXjet Airways - by Jeri Brittain

2 August 2007  Customer Trip Rating :

MaxJet to Dulles, flight was cancelled, I received an e-mail stating this, called MaxJet immediately. They re-routed us on the JFK flight, and another flight within the US to get us to Dulles the same day. The only inconvenience in this is that we have to leave 3 hours earlier than planned, and we have to fly on 3 airlines instead of two. We have not done this as of yet, however, MaxJet has been courteous and helpful on the phone. I will report back when the trip is complete.

MAXjet Airways - by A Lathan

31 July 2007  Customer Trip Rating :

Las Vegas to Stansted. I loved the seats, food and service onboard Maxjet. Service was wonderful except that they ran out of chicken dinners before we were served and had to choose the Veal. In row 3 I thought we would have been first up but ended up being served last. We chose central aisle seats and loved the freedom they provided. Huge thanks to flight attendants for great service. Stansted to LV went smoothly and our flight even arrived early. Digeplayers worked great, food was fine, service fine and loved the lounge at Stansted. We shared it with the New York flight and it didn't seem to be overcrowded. Free newspapers, snack buffet, drinks, internet stations were all appreciated. Both my husband and I are in our mid 40's, enjoyed our journey with MaxJet. A couple of things I would consider when we book with them again is to not book connecting flights within 24 hours of our arrival in London. We lost our connecting flights (non-refundable) and I'm waiting to see how that works out with MaxJet. The customer service rep promised refunds, but I haven't heard back yet. We did purchase trip insurance but we'll see how that works out as well. We had to rebook our connecting flight at more than double the original cost to us. I also wish that Las Vegas had a lounge. If the California flights have a lounge we would probably opt to book via California. Express security is wonderful! I think MaxJet is worth flying, a good product at a great price. Just be sure that you can be a bit flexible if the plane is delayed.

MAXjet Airways - by S Williams

25 July 2007  Customer Trip Rating : n/a

LAS-STN return. Missed having a lounge in Vegas but ground staff helpful with pre-boarding with 4 kids. Outbound flight delayed for over 3 hours, but crew did a good job of keeping everyone informed and the pilots explained the technicalities. The flight was great, cabin crew attentive and food excellent. Baggage delivery took no time at all. Barely made the lounge on the return but it looked great. We usually fly Virgin Upper and I think cabin crew service is pretty close, entertainment and food is on par and seats are like an improvement on Premium Economy. The entertainment kept us and 3 kids entertained so there was a good mix of programmes available. I would recommend them and look forward to them flying from San Francisco.

MAXjet Airways - by Brian Martineau

23 July 2007  Customer Trip Rating :

STN-IAD return. Great prices and a great service. Every airline sometimes has problems with delays or luggage (just read the reviews on this site to find that out). MaxJet do a fantastic job and given the price you pay, it would be crazy to complain! The food is fine, the seats comfortable, entertainment fine (turn your dinner tray sideways and it all fits by the way!) and service fantastic. Flying from London Stansted is much easier than Heathrow or Gatwick.

MAXjet Airways - by E Walsh

23 July 2007  Customer Trip Rating :

I can't comment on the flight because I never made it. Cancelled my ticket after 5 calls to customer service to change my departure date. They could not give me a quote to change it immediately and never returned my calls after promising every time. Customer service reps on the phone were awful, lacking customer care training, kept me waiting forever, and failed to even apologize for the situation until the 5th call. Then they wanted to charge me nearly $1000 to change my departure date. They were an absolute nightmare and I finally decided to cancel the ticket and rebook with another airline. It was cheaper to do so and I wanted to cut my losses with this company while I still could. Really Maxjet, get your act together.

MAXjet Airways - by G Gasparini

12 July 2007  Customer Trip Rating :

Stansted-JFK. We arrived at Stansted at 8am and were told that Maxjet do not open until 8.45am (their website states 7am). We checked in at 8.45am and with security questions etc the process still only took 5 minutes. Fast Track security a boon and we were in the lounge just after 9am. The lounge was lovely - unlimited good quality sandwiches, snacks and drinks. The staff were informative and helpful. The downside was that as our flight left nearly 2 hours late by 11am people were arriving for the Las Vegas flight and it became unbearably crowded. Some people did complain about lack of showers, and the toilets were located outside the lounge. The flight itself was more of a mixed bag. We were in seats 9A/9B - more than enough legroom and comfortable seats. We were told that due to the late running of the aircraft canapes would not be served - however seats D to K were offered canapes and people in A/B were not. We had ordered a vegetarian meal but were informed by one of the flight attendants they did not have this - but that the fish was very nice! Not having much choice we accepted it, and this was served before other passengers. After everyone had been given their main courses we were presented with a vegetarian main dish by another member of the crew. The help yourself larder - containing a sandwich, crisps, chocolates and fresh fruit - you had to ask a flight attendant for anything you wanted. About an hour before landing afternoon tea was served. We made up a lot of time and actually arrived pretty much on time at 2.30pm. Considering we paid a few pence less than £599 each return I think we received excellent value for money. It was cheaper than Virgin Atlantic economy, and service was better than premium economy and world traveller plus. AI would think twice before paying thousands to travel in upper class or business class with another airline. I hope MaxJet can sort out the tiny niggles because they could so easily be put right.

MAXjet Airways - by G Realf

4 July 2007  Customer Trip Rating :

Tried to travel to DC for business on 25th June and received an email at 09.00 before the 15.00 flight that the aircraft had been downgraded but when I phoned through to take a re-routing option through after receiving the email was told that the limited options had gone but I could have a refund or fly another day. Customer service was appalling. Beware if you are a business passenger and have meetings to attend you can NOT rely on Maxjet to get you there and the customer services could not care. Gave up on the return flight yesterday.

MAXjet Airways - by J Travis

30 June 2007  Customer Trip Rating :

Might as well describe the return trip from DC to STN (after being bumped to Virgin for the first leg - see below). Got to airport to find that the Maxjet plane was still in for repairs - and we got the Dallas Mavericks plane as other have. Now, Maxjet gave us $500 vouchers each and the staff and crew were great, but it was still annoying. The plane has 3 classes - players (first 7 rows, lots of room), coach/staff (about 5 rows, ok seats) and media (another 10 plus rows, economy plus, not business, I would say). We were placed in the middle section, row 12, seats beside the lavatory that don't recline (hence the vouchers). Our seats were actually train-style: 2 seats facing 2 seats with a table in between. Fortunately the 2 guys facing us found seats in the back and we had some privacy. The table also lowered to seat level so one could lie across it, almost prone despite the lack of seat recline. I guess we have to try Max again because of the voucher but we better do it quick - I'm not sure how long they can survive this way. Too bad.

MAXjet Airways - by D Pressley

30 June 2007  Customer Trip Rating :

I wish I had discovered this forum before booking with Maxjet, then I might not have had such high expectations on my first business class flight to NY. We were booked on their flight to JFK on Friday 15th June (so that was probably our plane which was still on the tarmac - see previous comments). At check-in we were advised there would be a delay as a replacement plane had to be flown in from LAS as there was a problem with ours and, as would seem to be the norm, we were sent off to the Radisson for breakfast. After a couple more 'time changes' plus some considerable period sitting on the plane whilst supposedly waiting for a second signature on some paperwork (I'm surprised there wasn't a riot!) we eventually departed 12 hrs late. Trying to give Maxjet the benefit of the doubt - these things happen and the plane has to be safe, etc. after all - I hoped they would redeem themselves on return journey. Unfortunately, that wasn't to be the case. Again we encountered a 3 hr delay, this time sitting on the runway whilst air traffic control found us a 'slot'. As has been said previously, you do get the feeling of being fobbed-off with what seem feeble excuses but I do feel sorry for the crew who really do try their best and I have to agree that the inflight service, etc. is very good. Unfortunately, however, this is vastly overshadowed by their unreliability. We were not offered any compensation at all but having now read other comments, I can probably understand this as it would appear they'd have to compensate almost every passenger. I'm afraid I have to agree with a previous comment that if they don't get their act together pretty quickly they're not going to survive. Word seems to be spreading.

MAXjet Airways - by Lloyd Hughes

30 June 2007  Customer Trip Rating : not supplied

Booked with MaxJet STN-IAD last Nov. for July 24 as the airport is so close. Cancelled Tuesdays' flights way back but didn't tell me till about March, so had to change some holiday reservations. Since then I have been keeping a close eye on things. The recent flush of IAD cancellations has meant that I have got my money back and taken the BA Club offer instead before it's too late. I phoned first and was told "in the event of our flight being cancelled next month they would only offer another date or refund". Like other comments here, it's a pity not to support them both for the competition they could give and for the convenience of not using LHR but if you can't trust them to fly it's not going anywhere.

MAXjet Airways - by Ian Henderson

27 June 2007  Customer Trip Rating :

I was scheduled to fly STN-LAS on Saturday 16th June. Arriving from Belfast the night before I noticed a Maxjet still on the ground. On enquiring at their desk was told it was the delayed NY and that it was to fly LAS the next morning - when leaving STN at 23.00! Simple flying maths told me that we must be 7 or 8 hours late. The desk girl said she could not say! Website said flight was on time as it still said on Saturday. Yes the flight was over 8 hours delayed - pax were put up in Radisson SAS for day and allowed £15 for meals. When the NY flight landed that evening the waiting pax cheered in the Maxjet lounge. One surprise was being told by the Captain that we were going via Iceland to refuel - the LR a/c was presumably u/s but we were never told this. Arrival in Vegas was 12.30am and then find a taxi! The stay there was enlivened by trying to find out if the flights were back on time - website page eventually taken down and call centre only - staff there knew of no problems!! Flight back was on time almost. Service was OK, seats as expected and price good. Is it sensible to fly an airline with 3 tired aircraft? Maybe.

MAXjet Airways - by J Travis

22 June 2007  Customer Trip Rating :

Maxjet makes it hard to love them. They just canceled tomorrow's Stansted to DC flight, which was sold out. They have booked us Upper Class on a Virgin flight (and offered a full refund or change of date) but we were trying to avoid the inconvenience of Heathrow as we live in Cambridge. They cancelled the one other time we tried them - when they cancelled the DC route for the whole winter! I wonder if we will be flying Maxjet back on Monday or Virgin! If they can't get their planes to be more dependable, Maxjet won't survive - and shouldn't.