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Air Mauritius Customer Reviews and Air Mauritius Passenger Trip Reports



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AIR MAURITIUS customer review :  4 July 2011 by Michael Adolphe   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

MRU-MEL-SYD - A340. Service on board was very good however a couple of announcements could have been made by staff prior to boarding in Mauritius warning Sydney passengers in transit that their duty free spirits purchased in Mauritius would be confiscated by security staff upon arrival at Melbourne airport. The onus is on the Airline to warn its passengers that only a limited amount of liquid would pass security requirements at the second check point. This problem occurs quite often and results in quite an unnecessary loss of revenue to passengers unaware of this legal requirement.


AIR MAURITIUS customer review :  1 July 2011 by M Chen   (Mauritius)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MRU-CDG. Business. One of the newest A340. Excellent service, staff was very helpful and pleasant. If the seats would be at 180 that would be great. Keep on the good job.


AIR MAURITIUS customer review :  27 June 2011 by Barrie Barnes   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Just travelled to and from Mauritius in business class. Service was excellent. Nothing too much trouble for Cabin Crew. Very good comprehensive menu. Comfortable seats. Able to sleep comfortably both outward and inward journey. In flight entertainment a little limited. Otherwise very good.


AIR MAURITIUS customer review :  10 June 2011 by K van Zyl   (South Africa)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Johannesburg to Perth return. Service good, seats comfortable. AVOD operated without any problems. The crew were friendly, tasty food and wine is excellent. On our return schedules changed without notification, however Air Mauritius covered all costs.


AIR MAURITIUS customer review :  7 June 2011 by J Meisnar   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

London-Mauritius-London with A340-300. Check in: friendly and helpful staff trying to accommodate seat requests. Seats uncomfortable and tiny leg space (I am 1.90 m) but managed to sleep somehow. Food ok, nothing special, staff go round frequently with wine and water during flight. Entertainment limited, few selection of films which are shown in unpredictable loops Aircraft needs upgrade to more comfortable seats, they must be reading these reviews as most flaws mentioned not noticed (ie. patronising staff, no child menu, no water etc.)


AIR MAURITIUS customer review :  5 April 2011 by P Patel   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Flew back with my husband and 2 children from Mauritius last night in business class and was appalled at level of service onboard. No child meals, in fact no child friendly food whatsoever. Considering it's such a long flight they should be more prepared for children travelling. We requested child meals at booking and did not get on way out so on return My agent requested again but yet again this was ignored. We have travelled in business class on both BA and Virgin and Air Mauritius can't even come close in comparison to service provided by these airlines.


AIR MAURITIUS customer review :  4 April 2011 by Michael Jones   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR - MRU return in economy. Alitalia check in staff at LHR very friendly and helpful. The flight was on a tatty A340-300. The material was coming off the backs of the seats and the inflight entertainment did not work properly. When it did work, it had a very limited selection of music and films. The seats were very uncomfortable, seat pitch the smallest I have experienced on a long haul flight. The food was fine. The cabin crew were very polite and friendly, though forget pressing the call bell as they won't bother coming. If you want something, you have to go to the rear galley and get it yourself.


AIR MAURITIUS customer review :  1 April 2011 by M Jones   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-MRU in economy on a very tatty A340. The backs of the seats were coming apart to the point where you could see metal, seats incredibly hard and uncomfortable, and seat pitch so small that I had to sit side saddle for the entire flight. No chance of getting sleep in these seats. IFE didn't work properly and there are very few films or music to listen to - certainly not enough selection for a 12hr flight. Flight attendants friendly and polite and food was fine. Toilets don't appear to be cleaned during the flight, so quite disgusting on a 12 hr flight. MRU-LHR in economy was similar. Boarding at MRU a mess. The queue from the gate weaved its way across most of the tiny terminal and was being processed very slowly. A lot of passengers getting angry. Flight attendants operated a "self-service" from the rear galley. The flight attendant call bell seems to be purely for decorative purposes, so there was an endless line of passengers going to and from the rear galley.


AIR MAURITIUS customer review :  27 March 2011 by Ben Curtis   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Paris CDG to Mauritius in Economy Class and totally disappointed. Firstly, the seats were so uncomfortable it was impossible to sleep. There was no in flight entertainment because it was such an old aircraft - we did have our own tiny screens, but they only displayed a map of where we were! The staff were okay and food about edible. Fly with another airline, you will not regret it.


AIR MAURITIUS customer review :  14 March 2011 by John Willis   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Business

CPT-MRU, A319 Business Class. Fixed cabin of 16 seats (2-2) but 3-3 with the centre seat as a table. Good leg room for a regional flight although 5 hrs is a long time in a economy seat which it appears to be. It has an IFE box under the centre seat. Cabin service was good and food excellent - a 4 course lunch with a choice of 3 mains. Aircraft - one of only two of this type operate mainly MRU to South Africa. Overall good but a poor seat. Arrived on time but parked remote - seems standard for this type and after some delay disembarked onto a bus.


AIR MAURITIUS customer review :  4 March 2011 by M Chen   (Mauritius)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MRU Economy, flight delayed by one hour. Seats uncomfortable but size okay. Skipped dinner. Breakfast was really basic with near frozen pastry and bread. For an economy flight it was basic service, nothing to be impressed. Crew did their jobs but that was it. IFE okay for a night flight.


AIR MAURITIUS customer review :  26 February 2011 by Claude Roederer   (Australia)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

MRU-MEL on A340. Disinterested check-in clerk couldn't have cared less about my seating preferences even though what I wanted was available. Could not read as an alternative to the non-on demand video because the light switch was incorrectly wired to illuminate the seat next to mine. Flight attendants nice enough but take a water bottle on board - they make no effort to carry water or juice along the aisles when the cabin lights are down. If you aren't in an aisle seat, presumably you are just expected to dehydrate unless you climb over your sleeping fellow travellers to get to the galley. Food ordinary. No reason to fly this airline unless route dictates, worth rescheduling to avoid.


AIR MAURITIUS customer review :  22 February 2011 by M Chen   (Mauritius)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MRU-MXP return Business. Flight delayed by 6 hours, then another 6 hours. Being local, we went back home and returned. Skipped dinner and went to sleep as soon as we took off. Staff very helpful. Return leg was night flight, good sleep, crew was excellent. Only set back is the seat, at an angle, not the best. Milan lounge is not really a lounge.


AIR MAURITIUS customer review :  17 February 2011 by James Ireland   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Seats on the Heathrow to Mauritius flight were hard, provided no lumbar support and very uncomfortable. Some members of staff somewhat patronising and not very helpful. Headphone did not work and the food was awful. They do not serve the small bottles of wine and we were served tiny amounts of wine in plastic glasses, I felt we were treated like children. When asked for two small glasses we were very patronisingly told that we have to wait for the next trolley - which was going to be a long time after the meal. My partner and I ordered vegetarian food and were served very small portions of very unappetising food and a fruit salad with acidic and unripe fruits. The next morning we were offered two small cold, soft and doughy buns with margarine and jam. Not a pleasant trip.


AIR MAURITIUS customer review :  4 February 2011 by A Chetal   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Heathrow to Mauritius seats are very tight spaced. Staff quite unhelpful. In such a long haul flight they did not distribute water or juice after meal times nor did they advise passengers to help themselves with drinks in the catering area. I travelled with 18 month old twins - staff unhelpful and gave our kids meals with adults meals whilst distributing other kids meals earlier. Mauritius to Heathrow staff rude and spoke over our heads literally bitching about kids playing on the floor between passenger seats. They lack manners and customer service. Staff have no compassion and empathy for parents who travel with kids - they behave as if they are doing us favours whilst we pay in full for adult and kid fares.


AIR MAURITIUS customer review :  22 January 2011 by Jennifer Schmidt   (Germany)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Frankfurt to Mauritius and back last week. First, we booked a non-stop flight, the ticket said that too, but in fact the plane - after already delayed for over an hour - stopped in Geneva and we had to go out there and wait for another hour. The plane was old , legroom in was poor due to the IFE Box mentioned in other reviews. The staff was friendly but never there. I've hardly seen them during the flight and helped myself for drinks (so far there were drinks). Only the food was ok and the entertainment program was nice.


AIR MAURITIUS customer review :  21 January 2011 by M de la Beaujardiere   (South Africa)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Business

DUR-MRU return Business class on A319. Things work so well from the Durban side, but I have flown DUR-MRU-HKG return and JNB-MRU-LHR and by comparison the cabin crew this time barely managed a smile unless you grovelled. I don't expect to be glared at for asking for more bread. The return leg was pretty similar as far as staff went. Clearly nicer staff get to fly the longer routes. The most severe criticism I would make is the boarding leaving Mauritius. It is unjustifiable to leave long lines of passengers waiting for over an hour with no info, nor telling us to all go sit down again. They knew perfectly well that they were running a full hour late as they later came up with the excuse that the plane was running late from Rodrigues! They pay lip service to priority boarding of business class passengers. Suddenly they announced a gate change so everyone had to scramble to change gates. Kept us waiting on the tarmac for the bus. What is the most appalling is that they kept 5 medical patients who were flying on the flight in wheelchairs waiting too in the line with no explanation to them.


AIR MAURITIUS customer review :  23 December 2010 by J Rowley   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-MRU-LHR. LHR-MRU poor leg room, most uncomfortable seats ever, the entertainment system didn't work properly and staff were miserable. The MRU-LHR leg was a different story. We left MRU 3.5hours late due to the bad weather at LHR (snow). 3 hours from LHR captain announces the airport was shut so we were diverting to Milan-Malpensa. We landed and were shipped to a hotel. The following day our plane departed Milan for Paris without telling the passengers any information. Air Mauritius had one rep in Milan airport who ignored us, another rep wouldn't speak with us. Very little information given to us, we had to chase Air Mauritius at all times. They pretty much just abandoned us in Milan once we got off the plane. After 4 days of little information they left us to find our own way home. I certainly wouldn't recommend using Air Mauritius. The worst customer service I have ever experienced.


AIR MAURITIUS customer review :  20 December 2010 by M Chen   (Mauritius)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Mauritius-Singapore return Economy, new A330 both legs. Seats quite hard but 7 hours flight is sustainable. I no longer rely on the IFE and always bring my IPAD. Flight was quite full but had no one seating to me on both legs and that is a major relief. Crew was performing basic service and not very friendly. The male staffs were more interested in female passengers. Come on MK, you can do better!


AIR MAURITIUS customer review :  30 November 2010 by Lynn Warwick   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Cape Town to Mauritius, Mauritius to Heathrow. The most uncomfortable seats ever, IFE box takes 25% of already limited legroom. Disinterested staff, poor food - old planes with bits missing or not working.




AIR MAURITIUS customer review :  22 September 2010 by G Stirling   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LON-MRU-LON in Business Class, travelling with our baby daughter. I have to say the experience was very good indeed, particularly on LON-MRU. The cabin crew in biz cabin were excellent, attentive and polite. The food was of a good standard, the sleeper beds (although not fully flat, recline to an angle of 170 degrees) were comfortable - I am 6'3" tall and could almost fully stretch out. Flights were on time outbound, hours delay inbound. AVOD inflight entertainment system in biz class was good, decent large screen in your armrest, moderate selection of films to choose from. As a leisure airline, Air Mauritius offered excellent value for money on this route compared to their only direct competitor (BA). Hold bags were priority tagged and did come off first at both ends. Our babies pushchair was also waiting at the aircraft door in both directions when we landed. Only slight let down is the Air Mauritius Lounge in MRU, which is pretty poor and in need of a major makeover, but a minor point in the overall travel experience.


AIR MAURITIUS customer review :  20 September 2010 by Ryan Maddock   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR to MRU return in September 2010 (both night time flights). Found the seats cramped and uncomfortable, not all of the headset jacks worked. The Flambouant aircraft appears to be less tired than The Chamarel one, both Airbus 340's. Staff were helpful and polite we also appreciated the cabin lights being turned off after dinner, however due to the severe lack of padding in the seats my legs and posterior spent more time asleep than I did. We do recommend flying with Air Mauritius but not for such a long journey.


AIR MAURITIUS customer review :  19 September 2010 by Tim Gietzen   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business Class (which was cheaper than I thought) in early September. No problems on the ground (though immigration at Mauritius a bit long winded), or in the air. Food, wine and staff very good. Would have no hesitation in using them again.


AIR MAURITIUS customer review :  18 September 2010 by K Watson   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Heathrow - Mauritius return. Outbound flight was appalling. The legroom in economy is the worst we've experienced. As already mentioned in other reviews the IFE box is situated under the seats, so severely eats into the already cramped conditions. Cabin staff were generally surly and rude. One stewardess rammed the beverage trolley into my husband twice and poured hot tea in his lap without acknowledgement let alone an apology. Headphones didn't work. Toilets where dirty. Inbound was a slight improvement. The cabin staff where pleasant.


AIR MAURITIUS customer review :  6 September 2010 by J Cockcroft   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

I travelled with my family from London Heathrow. We found the seats reasonably comfortable, our 4 year old slept like a baby the whole flight out. The food was just fine with my wife and I enjoying our meals and our son was very happy with his. For the return flight my son fell asleep at takeoff, so missed the normal meal time. When he woke up midflight the Flight Attendents had kept his meal and were quickly able to provide it, resulting in a happy child who went straight back to sleep. Thank you for a good flight at a good price.


AIR MAURITIUS customer review :  6 September 2010 by M Chen   (Mauritius)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MRU-LHR return A340. The flight could have been brilliant if not for one stewardess on the first leg. Chief Purser and other crew more than helpful and caring. Food excellent on both legs compared to a recent previous trip. Some issues with toilets. Recurrent issues with the seats. IFE, the same old story but beyond control of crew, brought my Ipad and enjoyed my own movies.


AIR MAURITIUS customer review :  31 August 2010 by M Chen   (Mauritius)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MRU-HKG return - A330 on first leg, ok with quite new plane. A340 on return, a different story, the plane is old. Outbound food was not to standard. Overall the service was quite ok, respect the staff and they should provide good service. Return leg service much better as well as the food. The seats in Business are quite of a kind, the fabric and the sloppy position pull you downwards.


AIR MAURITIUS customer review :  5 August 2010 by E Lipscomb   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We flew from LHR in May and were appalled by the rude staff (preferential treatment to Mauritians), cramped seats with the IFE box taking up much of the legroom. The food was mediocre, and toilets filthy. I have already complained to my travel agent (Sovereign) who to their credit managed to get a long response from Air Mauritius - sadly they didn't really pay much attention to my points and said how pleased they were that I'd been moved to a seat with more legroom (I wasn't). The staff spent the flight chatting at the back of the plane, and passengers were expected to walk up to the galley and help themselves to drinks. I enjoyed the IFE - saw a few films which I enjoyed. We will go back to Mauritius as it is an amazing country, but we will be flying a different airline next time, no matter what the cost.


AIR MAURITIUS customer review :  29 July 2010 by L Kirkpatrick   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Heathrow to Mauritius. Staff friendly, however we paid 100 premium for 2 seats with extra legroom. Neither of the entertainment screens worked - in fact, one was not even attached properly to the cable which had been previously taped on by an amateur. 11 hours is a long time without music or a film. Also for some unknown reason, a passenger was allowed to sit in the jumpseat seat throughout the whole journey. This was unacceptable as she was right in our vision and took up the extra leg space we had paid extra for. The flight steward apologised and gave us name of the vice president of Air Mauritius customer services. When we attempted to contact him , we were told that customer services would contact us via e mail. We are still waiting. This airline is not doing us a favour. We paid a large sum of money for the flights plus the extra leg room premium. Not happy at all.


AIR MAURITIUS customer review :  25 July 2010 by Rohit Hasteer   (India)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Mauritius to Delhi. I found the quality of seats very average in the aircraft. In fact even in business class, one of the seats couldn't move back. Worst of all the main attendant was rude, and unfriendly. She didn't let me see my elderly parents travelling separately in business class the whole flight, knowing that they may need my help / assistance in spite of repeated requests. Very disappointed.


AIR MAURITIUS customer review :  10 July 2010 by A Gavin   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PER-MRU-LHR, MRU-PER. Not too bad an airline. A340 aircraft are reliable, however Air Mauritius need to review their seats which are quite hard for long haul flights and worn in some cases. Food is average but cabin staff friendly and efficient. In flight entertainment could be upgraded. Checkin and boarding very efficient.


AIR MAURITIUS customer review :  3 July 2010 by P Smith   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MRU-LHR. Air Mauritius use their most modern A340's on the London route which are quiet and smooth. Sat in economy and was surprised at how tight the legroom is and I'm only 5ft 9in. That was the only real negative about the flight. IFE boxes are also under each seat which limits your ability to stretch out your legs. I'm used to BA and Virgin's economy cabins which are more spacious. IFE was ok but not enough choice for a 12hr flight. Food was pretty good and tasty. Staff were pleasant and happy to help with requests.





 
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