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Air Mauritius Customer Reviews and Air Mauritius Passenger Trip Reports



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Air Mauritius Customer review :  17 February 2012 by C Motee    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to MRU. Good cabin crew although a bit slow to reset my entertainment system, on time flight and baggage arrived as well. Return leg was good, 2 meals, breakfast, lunch and a snack before landing. Seats are cramped, my knees were touching the seat in front. Crew don't smile.



Air Mauritius Customer review :  31 January 2012 by A Bates    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London-Mauritius return on 23rd Jan. Plane only half full so lots of space, my son had a bad tooth and was looked after very well. Food was fine, quite a good flight with no complaints, crew were excellent. Have flown with a lot worse airlines supposedly of better quality.



Air Mauritius Customer review :  24 January 2012 by Sahil Kumar    (Hong Kong)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to Mauritius return - wasn't a bad trip, but the seat was a bit congested, and the food quantity was not good. There should be a great variety of food, but there were only two, which excluded the vegetarian meal, both ways. Having Air-Mauritius to be the only possible direct airline to Mauritius, the ticket was very pricey.



Air Mauritius Customer review :  4 January 2012 by M Morris    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MRU return. Flew out December returned Jan in economy class on a A340-300 with window seats on both flights. Flight staff on the ground and cabin crew helpful. Food quality generally ok. You could have as many drinks as you required. However that's where the positives end, the seating was cramped and no way is the seat pitch 33/34 inch as stated. The recline space available is also very poor so you never feel comfortable, quite the opposite with no chance of any sleep. The entertainment system is also disappointing with limited choice of films and music.



Air Mauritius Customer review :  29 December 2011 by C Piron    (Rwanda)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Worst airline ever. Business class ticket, they lost our luggage and did nothing to find them. We spent 8 days in Mauritius with a 15 months old baby and without any luggage, a nightmare. Our luggage were lost in Nairobi. It's not the first time it happens but with other airlines they usually find them and deliver them in a couple of days. Service in the flight is bad. From Nairobi to Mauritius you get a kind of breakfast when you board then after nothing not even a glass of water! And we travelled business class!



Air Mauritius Customer review :  21 December 2011 by A Suddul    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was delayed more than 48 hrs in Shanghai Pudong Airport! The whole ordeal started when we boarded the plane, we were told there was a technical problem and take off would be delayed. The crew had to open the middle doors for us as it was getting too hot inside. During the 4 hr wait we did not get any food or drinks! We were driven finally, after 5 hours on the tarmac, back to the terminal to be dumped in the airport hotel without food or information. For the next 2 days we were left without any info on the flight! We had to fight with airport staff to get our luggage back after more than 24hrs. Absolutely unprofessional management of problems, lying to customers, covering up a major problem and never getting back to us for any kind of compensation.



AIR MAURITIUS customer review :  3 December 2011 by Chris Campbell   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

My Family and I flew Singapore to Mauritius and return via KL. We were impressed with good inflight customer service including the food, having travelled there new Airbus A330-200.


AIR MAURITIUS customer review :  17 October 2011 by Brett Moore   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Melbourne-Mauritius-Nairobi return, pleasantly surprised by the level of service we received. For both long haul services requested and received exit rows - which can be quite difficult to do with other airlines. I found the seats comfortable, food was fine and there was never any issue about heading down to the back galley to get a drink when you felt like one. The staff on the whole were very friendly. Mauritius airport itself is very small and cramped but this should not be a problem when the new terminal opens.


AIR MAURITIUS customer review :  14 October 2011 by David Partridge   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Horrific flight out, managed to sleep a little on the way back but only because I probably could have slept standing. The seats were horribly uncomfortable (comparable to a short haul easy jet flight, possibly worse) and any room for your feet is taken-up by the inflight entertainment box. Inflight entertainment had poor screens and an even poorer selection of films. Seats badly damaged with wire from the document holder (which had somehow reversed its spring) forcing into my knees for the whole way out. Flight staff polite but seemed to be very pleased with themselves, which added to the depression of the whole experience. Booked through Kuoni so expected the flight to be fine, I won’t be so trusting in future. I find it hard to believe given the cost of everything on Mauritius that their airline has to be so poor.


AIR MAURITIUS customer review :  14 September 2011 by T Duff   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London Heathrow to Mauritius return. I'm 5'10 and average build and found I had sufficient room to recline and doze a bit for the 12 hr flight. The inflight entertainment was good with a large touchscreen offering recent movies, tv documentaries and games - all on-demand. The only drawback is that the screen is sometimes too touch sensitive or not at all which can be frustrating at times. Going out mine froze all together once, but the stewardess reset it within minutes. The food was tasty and service not intrusive. However, there was no announcement that drinks were always available in the galley - I only knew this from previous reviews. Flight out was just 1 hr delayed due to late inbound arrival but return flight taxied dead on time and arrived 30 mins early.


AIR MAURITIUS customer review :  6 September 2011 by F Choong   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Paris to Mauritius return on Business with a promotional fare. Warm welcome from staff, served a choice of pre- flights drinks with a local tropical touch. Starters, main courses and desserts tasty and again with a creole twist that was memorable. The lie-flat seat is comfortable with relax and massage options. Plenty of space for storage and water bottles provided before going to sleep. Only 2 things to improve - the IFE is not on-demand and the choice of movies is limited, there are no snacks/drinks buffet on overnight flights which last about 11 hrs. Otherwise, a satisfying trip where I managed to get 7 hrs sleep.


AIR MAURITIUS customer review :  5 September 2011 by J Kelston   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Mauritius to London Heathrow. The service was below average. Food was satisfactory, although served chicken for every meal. The television did not work, I told a cabin crew member 3 times and she simply said 'ok, I'll come back to you', she didn't for 12 hours. As for the other points, they were satisfactory. Not much leg space and variety of films and shows.


AIR MAURITIUS customer review :  18 August 2011 by I Boyle   (Australia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

MAU to SYD. Flight was ok, nice aircraft, but as for cabin service - well, your on your own. If you need the toilet, join the line of Economy passengers for Business Class facilities. A request for water was met with "try economy".


AIR MAURITIUS customer review :  28 July 2011 by Alan McQuillan   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business Class from MUR to Paris. Usual great service. Clean A340. Crew very pleasant and smiling. Wines and food was ok. Seats aren't the most modern but plenty of space and very comfortable. Left on time and arrived 10 mins late. This is a late flight so they quickly serve dinner then close cabin down for the night.


AIR MAURITIUS customer review :  19 July 2011 by Trevor Banthorpe   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Paris-Mauritius-Paris Economy on A340's. Poor service on both flights. Seats very uncomfortable, they seem to tilt forward and have limited space. Food OK but drinks service appalling. 1 trolley service and 1 round of soft drinks for 11 hr flight! If you wanted more drinks you had to go to the galley at the back to help yourself where the flight attendants were sitting chatting/reading or putting on their makeup! If you are a Mauritian national though you are very well looked after, personal food & drinks served and bottles of wine given to take home! Will never fly them again.







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