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AIR MAURITIUS customer review :  23 December 2010 by J Rowley   (UK)

LHR-MRU-LHR. LHR-MRU poor leg room, most uncomfortable seats ever, the entertainment system didn't work properly and staff were miserable. The MRU-LHR leg was a different story. We left MRU 3.5hours late due to the bad weather at LHR (snow). 3 hours from LHR captain announces the airport was shut so we were diverting to Milan-Malpensa. We landed and were shipped to a hotel. The following day our plane departed Milan for Paris without telling the passengers any information. Air Mauritius had one rep in Milan airport who ignored us, another rep wouldn't speak with us. Very little information given to us, we had to chase Air Mauritius at all times. They pretty much just abandoned us in Milan once we got off the plane. After 4 days of little information they left us to find our own way home. I certainly wouldn't recommend using Air Mauritius. The worst customer service I have ever experienced.

AIR MAURITIUS customer review :  20 December 2010 by M Chen   (Mauritius)

Mauritius-Singapore return Economy, new A330 both legs. Seats quite hard but 7 hours flight is sustainable. I no longer rely on the IFE and always bring my IPAD. Flight was quite full but had no one seating to me on both legs and that is a major relief. Crew was performing basic service and not very friendly. The male staffs were more interested in female passengers. Come on MK, you can do better!

AIR MAURITIUS customer review :  30 November 2010 by Lynn Warwick   (UK)

Cape Town to Mauritius, Mauritius to Heathrow. The most uncomfortable seats ever, IFE box takes 25% of already limited legroom. Disinterested staff, poor food - old planes with bits missing or not working.

17 November 2010    Air Mauritius Business Class Flight Review : Hong Kong to Mauritius

AIR MAURITIUS customer review :  22 September 2010 by G Stirling   (UK)

LON-MRU-LON in Business Class, travelling with our baby daughter. I have to say the experience was very good indeed, particularly on LON-MRU. The cabin crew in biz cabin were excellent, attentive and polite. The food was of a good standard, the sleeper beds (although not fully flat, recline to an angle of 170 degrees) were comfortable - I am 6'3" tall and could almost fully stretch out. Flights were on time outbound, hours delay inbound. AVOD inflight entertainment system in biz class was good, decent large screen in your armrest, moderate selection of films to choose from. As a leisure airline, Air Mauritius offered excellent value for money on this route compared to their only direct competitor (BA). Hold bags were priority tagged and did come off first at both ends. Our babies pushchair was also waiting at the aircraft door in both directions when we landed. Only slight let down is the Air Mauritius Lounge in MRU, which is pretty poor and in need of a major makeover, but a minor point in the overall travel experience.

AIR MAURITIUS customer review :  20 September 2010 by Ryan Maddock   (UK)

LHR to MRU return in September 2010 (both night time flights). Found the seats cramped and uncomfortable, not all of the headset jacks worked. The Flambouant aircraft appears to be less tired than The Chamarel one, both Airbus 340's. Staff were helpful and polite we also appreciated the cabin lights being turned off after dinner, however due to the severe lack of padding in the seats my legs and posterior spent more time asleep than I did. We do recommend flying with Air Mauritius but not for such a long journey.

AIR MAURITIUS customer review :  19 September 2010 by Tim Gietzen   (UK)

Business Class (which was cheaper than I thought) in early September. No problems on the ground (though immigration at Mauritius a bit long winded), or in the air. Food, wine and staff very good. Would have no hesitation in using them again.

AIR MAURITIUS customer review :  18 September 2010 by K Watson   (UK)

Heathrow - Mauritius return. Outbound flight was appalling. The legroom in economy is the worst we've experienced. As already mentioned in other reviews the IFE box is situated under the seats, so severely eats into the already cramped conditions. Cabin staff were generally surly and rude. One stewardess rammed the beverage trolley into my husband twice and poured hot tea in his lap without acknowledgement let alone an apology. Headphones didn't work. Toilets where dirty. Inbound was a slight improvement. The cabin staff where pleasant.

AIR MAURITIUS customer review :  6 September 2010 by J Cockcroft   (UK)

I travelled with my family from London Heathrow. We found the seats reasonably comfortable, our 4 year old slept like a baby the whole flight out. The food was just fine with my wife and I enjoying our meals and our son was very happy with his. For the return flight my son fell asleep at takeoff, so missed the normal meal time. When he woke up midflight the Flight Attendents had kept his meal and were quickly able to provide it, resulting in a happy child who went straight back to sleep. Thank you for a good flight at a good price.

AIR MAURITIUS customer review :  6 September 2010 by M Chen   (Mauritius)

MRU-LHR return A340. The flight could have been brilliant if not for one stewardess on the first leg. Chief Purser and other crew more than helpful and caring. Food excellent on both legs compared to a recent previous trip. Some issues with toilets. Recurrent issues with the seats. IFE, the same old story but beyond control of crew, brought my Ipad and enjoyed my own movies.

AIR MAURITIUS customer review :  31 August 2010 by M Chen   (Mauritius)

MRU-HKG return - A330 on first leg, ok with quite new plane. A340 on return, a different story, the plane is old. Outbound food was not to standard. Overall the service was quite ok, respect the staff and they should provide good service. Return leg service much better as well as the food. The seats in Business are quite of a kind, the fabric and the sloppy position pull you downwards.

AIR MAURITIUS customer review :  5 August 2010 by E Lipscomb   (UK)

We flew from LHR in May and were appalled by the rude staff (preferential treatment to Mauritians), cramped seats with the IFE box taking up much of the legroom. The food was mediocre, and toilets filthy. I have already complained to my travel agent (Sovereign) who to their credit managed to get a long response from Air Mauritius - sadly they didn't really pay much attention to my points and said how pleased they were that I'd been moved to a seat with more legroom (I wasn't). The staff spent the flight chatting at the back of the plane, and passengers were expected to walk up to the galley and help themselves to drinks. I enjoyed the IFE - saw a few films which I enjoyed. We will go back to Mauritius as it is an amazing country, but we will be flying a different airline next time, no matter what the cost.

AIR MAURITIUS customer review :  29 July 2010 by L Kirkpatrick   (UK)

Heathrow to Mauritius. Staff friendly, however we paid £100 premium for 2 seats with extra legroom. Neither of the entertainment screens worked - in fact, one was not even attached properly to the cable which had been previously taped on by an amateur. 11 hours is a long time without music or a film. Also for some unknown reason, a passenger was allowed to sit in the jumpseat seat throughout the whole journey. This was unacceptable as she was right in our vision and took up the extra leg space we had paid extra for. The flight steward apologised and gave us name of the vice president of Air Mauritius customer services. When we attempted to contact him , we were told that customer services would contact us via e mail. We are still waiting. This airline is not doing us a favour. We paid a large sum of money for the flights plus the extra leg room premium. Not happy at all.

AIR MAURITIUS customer review :  25 July 2010 by Rohit Hasteer   (India)

Mauritius to Delhi. I found the quality of seats very average in the aircraft. In fact even in business class, one of the seats couldn't move back. Worst of all the main attendant was rude, and unfriendly. She didn't let me see my elderly parents travelling separately in business class the whole flight, knowing that they may need my help / assistance in spite of repeated requests. Very disappointed.

AIR MAURITIUS customer review :  10 July 2010 by A Gavin   (Australia)

PER-MRU-LHR, MRU-PER. Not too bad an airline. A340 aircraft are reliable, however Air Mauritius need to review their seats which are quite hard for long haul flights and worn in some cases. Food is average but cabin staff friendly and efficient. In flight entertainment could be upgraded. Checkin and boarding very efficient.

AIR MAURITIUS customer review :  3 July 2010 by P Smith   (UK)

LHR-MRU-LHR. Air Mauritius use their most modern A340's on the London route which are quiet and smooth. Sat in economy and was surprised at how tight the legroom is and I'm only 5ft 9in. That was the only real negative about the flight. IFE boxes are also under each seat which limits your ability to stretch out your legs. I'm used to BA and Virgin's economy cabins which are more spacious. IFE was ok but not enough choice for a 12hr flight. Food was pretty good and tasty. Staff were pleasant and happy to help with requests.