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AIR MAURITIUS customer review :  6 September 2011 by F Choong   (UK)

Paris to Mauritius return on Business with a promotional fare. Warm welcome from staff, served a choice of pre- flights drinks with a local tropical touch. Starters, main courses and desserts tasty and again with a creole twist that was memorable. The lie-flat seat is comfortable with relax and massage options. Plenty of space for storage and water bottles provided before going to sleep. Only 2 things to improve - the IFE is not on-demand and the choice of movies is limited, there are no snacks/drinks buffet on overnight flights which last about 11 hrs. Otherwise, a satisfying trip where I managed to get 7 hrs sleep.

AIR MAURITIUS customer review :  5 September 2011 by J Kelston   (UK)

Mauritius to London Heathrow. The service was below average. Food was satisfactory, although served chicken for every meal. The television did not work, I told a cabin crew member 3 times and she simply said 'ok, I'll come back to you', she didn't for 12 hours. As for the other points, they were satisfactory. Not much leg space and variety of films and shows.

AIR MAURITIUS customer review :  18 August 2011 by I Boyle   (Australia)

MAU to SYD. Flight was ok, nice aircraft, but as for cabin service - well, your on your own. If you need the toilet, join the line of Economy passengers for Business Class facilities. A request for water was met with "try economy".

AIR MAURITIUS customer review :  28 July 2011 by Alan McQuillan   (UK)

Business Class from MUR to Paris. Usual great service. Clean A340. Crew very pleasant and smiling. Wines and food was ok. Seats aren't the most modern but plenty of space and very comfortable. Left on time and arrived 10 mins late. This is a late flight so they quickly serve dinner then close cabin down for the night.

AIR MAURITIUS customer review :  19 July 2011 by Trevor Banthorpe   (UK)

Paris-Mauritius-Paris Economy on A340's. Poor service on both flights. Seats very uncomfortable, they seem to tilt forward and have limited space. Food OK but drinks service appalling. 1 trolley service and 1 round of soft drinks for 11 hr flight! If you wanted more drinks you had to go to the galley at the back to help yourself where the flight attendants were sitting chatting/reading or putting on their makeup! If you are a Mauritian national though you are very well looked after, personal food & drinks served and bottles of wine given to take home! Will never fly them again.

AIR MAURITIUS customer review :  4 July 2011 by Michael Adolphe   (Australia)

MRU-MEL-SYD - A340. Service on board was very good however a couple of announcements could have been made by staff prior to boarding in Mauritius warning Sydney passengers in transit that their duty free spirits purchased in Mauritius would be confiscated by security staff upon arrival at Melbourne airport. The onus is on the Airline to warn its passengers that only a limited amount of liquid would pass security requirements at the second check point. This problem occurs quite often and results in quite an unnecessary loss of revenue to passengers unaware of this legal requirement.

AIR MAURITIUS customer review :  1 July 2011 by M Chen   (Mauritius)

MRU-CDG. Business. One of the newest A340. Excellent service, staff was very helpful and pleasant. If the seats would be at 180 that would be great. Keep on the good job.

AIR MAURITIUS customer review :  27 June 2011 by Barrie Barnes   (UK)

Just travelled to and from Mauritius in business class. Service was excellent. Nothing too much trouble for Cabin Crew. Very good comprehensive menu. Comfortable seats. Able to sleep comfortably both outward and inward journey. In flight entertainment a little limited. Otherwise very good.

AIR MAURITIUS customer review :  10 June 2011 by K van Zyl   (South Africa)

Johannesburg to Perth return. Service good, seats comfortable. AVOD operated without any problems. The crew were friendly, tasty food and wine is excellent. On our return schedules changed without notification, however Air Mauritius covered all costs.

AIR MAURITIUS customer review :  7 June 2011 by J Meisnar   (UK)

London-Mauritius-London with A340-300. Check in: friendly and helpful staff trying to accommodate seat requests. Seats uncomfortable and tiny leg space (I am 1.90 m) but managed to sleep somehow. Food ok, nothing special, staff go round frequently with wine and water during flight. Entertainment limited, few selection of films which are shown in unpredictable loops Aircraft needs upgrade to more comfortable seats, they must be reading these reviews as most flaws mentioned not noticed (ie. patronising staff, no child menu, no water etc.)

AIR MAURITIUS customer review :  5 April 2011 by P Patel   (UK)

Flew back with my husband and 2 children from Mauritius last night in business class and was appalled at level of service onboard. No child meals, in fact no child friendly food whatsoever. Considering it's such a long flight they should be more prepared for children travelling. We requested child meals at booking and did not get on way out so on return My agent requested again but yet again this was ignored. We have travelled in business class on both BA and Virgin and Air Mauritius can't even come close in comparison to service provided by these airlines.

AIR MAURITIUS customer review :  4 April 2011 by Michael Jones   (UK)

LHR - MRU return in economy. Alitalia check in staff at LHR very friendly and helpful. The flight was on a tatty A340-300. The material was coming off the backs of the seats and the inflight entertainment did not work properly. When it did work, it had a very limited selection of music and films. The seats were very uncomfortable, seat pitch the smallest I have experienced on a long haul flight. The food was fine. The cabin crew were very polite and friendly, though forget pressing the call bell as they won't bother coming. If you want something, you have to go to the rear galley and get it yourself.

AIR MAURITIUS customer review :  1 April 2011 by M Jones   (UK)

LHR-MRU in economy on a very tatty A340. The backs of the seats were coming apart to the point where you could see metal, seats incredibly hard and uncomfortable, and seat pitch so small that I had to sit side saddle for the entire flight. No chance of getting sleep in these seats. IFE didn't work properly and there are very few films or music to listen to - certainly not enough selection for a 12hr flight. Flight attendants friendly and polite and food was fine. Toilets don't appear to be cleaned during the flight, so quite disgusting on a 12 hr flight. MRU-LHR in economy was similar. Boarding at MRU a mess. The queue from the gate weaved its way across most of the tiny terminal and was being processed very slowly. A lot of passengers getting angry. Flight attendants operated a "self-service" from the rear galley. The flight attendant call bell seems to be purely for decorative purposes, so there was an endless line of passengers going to and from the rear galley.

AIR MAURITIUS customer review :  27 March 2011 by Ben Curtis   (UK)

Paris CDG to Mauritius in Economy Class and totally disappointed. Firstly, the seats were so uncomfortable it was impossible to sleep. There was no in flight entertainment because it was such an old aircraft - we did have our own tiny screens, but they only displayed a map of where we were! The staff were okay and food about edible. Fly with another airline, you will not regret it.

AIR MAURITIUS customer review :  14 March 2011 by John Willis   (UK)

CPT-MRU, A319 Business Class. Fixed cabin of 16 seats (2-2) but 3-3 with the centre seat as a table. Good leg room for a regional flight although 5 hrs is a long time in a economy seat which it appears to be. It has an IFE box under the centre seat. Cabin service was good and food excellent - a 4 course lunch with a choice of 3 mains. Aircraft - one of only two of this type operate mainly MRU to South Africa. Overall good but a poor seat. Arrived on time but parked remote - seems standard for this type and after some delay disembarked onto a bus.

AIR MAURITIUS customer review :  4 March 2011 by M Chen   (Mauritius)

LHR-MRU Economy, flight delayed by one hour. Seats uncomfortable but size okay. Skipped dinner. Breakfast was really basic with near frozen pastry and bread. For an economy flight it was basic service, nothing to be impressed. Crew did their jobs but that was it. IFE okay for a night flight.

AIR MAURITIUS customer review :  26 February 2011 by Claude Roederer   (Australia)

MRU-MEL on A340. Disinterested check-in clerk couldn't have cared less about my seating preferences even though what I wanted was available. Could not read as an alternative to the non-on demand video because the light switch was incorrectly wired to illuminate the seat next to mine. Flight attendants nice enough but take a water bottle on board - they make no effort to carry water or juice along the aisles when the cabin lights are down. If you aren't in an aisle seat, presumably you are just expected to dehydrate unless you climb over your sleeping fellow travellers to get to the galley. Food ordinary. No reason to fly this airline unless route dictates, worth rescheduling to avoid.

AIR MAURITIUS customer review :  22 February 2011 by M Chen   (Mauritius)

MRU-MXP return Business. Flight delayed by 6 hours, then another 6 hours. Being local, we went back home and returned. Skipped dinner and went to sleep as soon as we took off. Staff very helpful. Return leg was night flight, good sleep, crew was excellent. Only set back is the seat, at an angle, not the best. Milan lounge is not really a lounge.

AIR MAURITIUS customer review :  17 February 2011 by James Ireland   (UK)

Seats on the Heathrow to Mauritius flight were hard, provided no lumbar support and very uncomfortable. Some members of staff somewhat patronising and not very helpful. Headphone did not work and the food was awful. They do not serve the small bottles of wine and we were served tiny amounts of wine in plastic glasses, I felt we were treated like children. When asked for two small glasses we were very patronisingly told that we have to wait for the next trolley - which was going to be a long time after the meal. My partner and I ordered vegetarian food and were served very small portions of very unappetising food and a fruit salad with acidic and unripe fruits. The next morning we were offered two small cold, soft and doughy buns with margarine and jam. Not a pleasant trip.

AIR MAURITIUS customer review :  4 February 2011 by A Chetal   (UK)

Heathrow to Mauritius seats are very tight spaced. Staff quite unhelpful. In such a long haul flight they did not distribute water or juice after meal times nor did they advise passengers to help themselves with drinks in the catering area. I travelled with 18 month old twins - staff unhelpful and gave our kids meals with adults meals whilst distributing other kids meals earlier. Mauritius to Heathrow staff rude and spoke over our heads literally bitching about kids playing on the floor between passenger seats. They lack manners and customer service. Staff have no compassion and empathy for parents who travel with kids - they behave as if they are doing us favours whilst we pay in full for adult and kid fares.

AIR MAURITIUS customer review :  22 January 2011 by Jennifer Schmidt   (Germany)

Frankfurt to Mauritius and back last week. First, we booked a non-stop flight, the ticket said that too, but in fact the plane - after already delayed for over an hour - stopped in Geneva and we had to go out there and wait for another hour. The plane was old , legroom in was poor due to the IFE Box mentioned in other reviews. The staff was friendly but never there. I've hardly seen them during the flight and helped myself for drinks (so far there were drinks). Only the food was ok and the entertainment program was nice.

AIR MAURITIUS customer review :  21 January 2011 by M de la Beaujardiere   (South Africa)

DUR-MRU return Business class on A319. Things work so well from the Durban side, but I have flown DUR-MRU-HKG return and JNB-MRU-LHR and by comparison the cabin crew this time barely managed a smile unless you grovelled. I don't expect to be glared at for asking for more bread. The return leg was pretty similar as far as staff went. Clearly nicer staff get to fly the longer routes. The most severe criticism I would make is the boarding leaving Mauritius. It is unjustifiable to leave long lines of passengers waiting for over an hour with no info, nor telling us to all go sit down again. They knew perfectly well that they were running a full hour late as they later came up with the excuse that the plane was running late from Rodrigues! They pay lip service to priority boarding of business class passengers. Suddenly they announced a gate change so everyone had to scramble to change gates. Kept us waiting on the tarmac for the bus. What is the most appalling is that they kept 5 medical patients who were flying on the flight in wheelchairs waiting too in the line with no explanation to them.