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Air Mauritius review by Stephen Spark
17 October 2007 Customer Trip Rating : 
LHR-MRU-LHR Economy. The biggest problem is the seats on the latest A340-300E aircraft - if you're
more than a slim 5ft 6in or have any kind of back problem, do not travel long-haul by Air Mauritius on
these aircraft. Seat pitch has been reduced from 33in to 31in, and further restricted by the seatback
pocket (the metal stiffener rubbed my knees raw) and the under-seat IFE box - and the system didn't
even work on either of our seats. Cabin crew were sympathetic and did their best to help, even urging
us to complain about the seats. I found that food was appreciably better and more imaginative MRU-LHR
than vice versa; breakfast small and dull, but hot meals are generally good and smoked marlin starter
rather fine. Plenty of sandwiches, tea, coffee and juice available from the rear galley. If buying a
snack to take on board, buy from local shops or snack bars in Mauritius, not from the overpriced cafe
at the airport.
Air Mauritius review by Mike Lancaster
17 October 2007 Customer Trip Rating : 
LHR-MRU-LHR Premium Economy outbound & First Class inbound on new A340. Lots of legroom, 45” seat
pitch in premium economy, SAS lounge access, two commendable meals and excellent service. The return
flight in first class ticked all the right boxes. Air Mauritius has excellent on-demand entertainment.
I fly the route regularly and it’s great to see the national airline making welcome improvements.
Air Mauritius review by Howard Smythe
9 October 2007 Customer Trip Rating : 
I recently flew from Perth to Mauritius return and I have to say that this was one of the most
uncomfortable flight that I have ever experienced even when compared with some of the Asian cheap
flights on which I have flown recently. There was simply insufficient space between my seat and the
seat in front for me to fit my legs and I was forced to have one leg in the aisle and the other bent
side ways in the space between the seats. Airline staff were then asking me to move my leg so that
they could get through and as I consequence I spent most of the flight standing near the toilets. I
doubt very much that my wife and I will ever travel with Air Mauritius again unless they change their
seating policy and give some consideration to those of us over six feet, given we pay the same airfare
as everyone else.
Air Mauritius review by Paul Smith
27 September 2007 Customer Trip Rating :
LHR-MAU - First time flying with this airline. Outward flight was ok. Legroom seemed ok and the
plane was quite new. Food was average, but can't expect too much in the way of cuisine on a plane.
Air Mauritius lost one of our bags on the outward trip. How this can happen on a direct flight is
beyond explanation. Bag arrived at our hotel the following day, but as this was our honeymoon it was
something we did not really need to happen. Was offered a 2000 rupees (£30) by the airline as
compensation. Return trip was worse. Seats were very uncomfortable and squashy. Also the black box on the seat was
a problem. For a 12 hour flight Air Mauritius need to take better care of their passengers. Will
look for alternate airlines for future visits to Mauritius.
Air Mauritius review by Greg Kemble
2 September 2007 Customer Trip Rating : 
LHR-MAU-LHR recently and pleasantly surprised with the trip. The food in my opinion was excellent,
very tasty, entertainment choice catered for everyone and staff were very good with my 2 yr old. At 6'
1" space was at a premium but I think everyone should expect that - outbound flight wasn't full so had
extra room. Shortly after take off children on board were fed & watered so they were happy. I would
happily travel with this airline again, arrived early at both destinations!!
Air Mauritius review by R Roberts
30 August 2007 Customer Trip Rating :
We flew with Air Mauritius to get married. Before we went we were told we could take the wedding dress
on the plane with us and it would be put in a separate area. Onboard, they told us that it would have
to be crammed into the overhead lockers!!! Everybody around us were very helpful and allowed us to
carefully place the dress on top of the hand luggage no thanks to the staff! Another thing was the
seat space. Im 5ft 10" and space was an issue. We are supposed to be in the modern age of technology
and I agree the interactive touch screen monitors are good but the picture quality could do with
improving. When you go to stretch out your legs under the chair in front you will find a massive black
box. My guess this is the interactive part of the entertainment.
Air Mauritius review by Kevin Teerooven
3 August 2007 Customer Trip Rating :
Geneva to Mauritius leg in business class. What a rip off. The business class is in fact a premium
economy. The worst I have ever experienced. Even Cameroon Airlines have far better seats in business
class to Air Mauritius. Champagne (sparkling wine) and wine are served in plastic cups, and the food
awful - the list can go on and on.
Air Mauritius review by K Shrosbery
12 July 2007 Customer Trip Rating :
London - Mauritius return. Seats in economy very narrow, hard and with
very small recline. I am 5ft 7ins tall and my knees were touching the
back of the seat in front. Two meals provided - hot meal 2 hours into
flight (vegetarian) boiled rice & red & green peppers (no flavour) Salad
bowl, roll and creamy dessert. Very poor ! Breakfast served 1hr 45mins
before landing - fruit juice, roll & small danish pastry, all cold &
hard. Flight entertainment good with interactive maps, games, films etc.
Would I fly Air Mauritius again - no.
Air Mauritius review by John Muir
30 June 2007 Customer Trip Rating :
LHR-Mauritius return. New Airbus 340 on both trips. Both flights on
schedule. In-flight entertainment consisted of interactive channels
featuring movies, music and games with seat back screen. Staff polite
and generally attentive, and as much food or drink as you wanted was
available in the rear galley. Food fine. It's difficult to make a 12h
flight interesting, but overall I don't think you'd get better service
with BA or Virgin - Air Mauritius's competition in the LHR-Mauritius
route.
Air Mauritius review by Anees Moosa
27 June 2007 Customer Trip Rating : 
My family (2 adults + 3kids) flew Air Mauritius from Jhb to Mauritius -
a 4 hour flight. The staff were extremely polite and helpful especially
to my kids. The people of Mauritius are generally humble and polite.
However, overall I would rate the airline as 3 star - the food was OK.
Air Mauritius review by A Krummacher
8 May 2007 Customer Trip Rating :
What a disastrous airline! Supposed to travel NBO-MRU-NBO but flight got
cancelled both ways. Airline informed us that the flight has been re-
scheduled 3 days later for both departure and return flight, however as
we had booked an all inclusive holiday that was not an option for us.
After spending 2 days on the phone with Air Mauritius HQ in Mauritius we
finally got re-routed via Johannesburg. In order to reconfirm our return
flight we actually had to hire a car to drive all the way from our hotel
to their HQ in Port Louis as daily phone calls proved useless. We
finally got re-routed via Johannesburg with a transit time of 12 hours!
Service on board clearly below standard; the food was poor and no
response from crew to requests for additional drinks. Surely, I cannot
recommend Air Mauritius.
Air Mauritius review by Rob Sawyer
20 April 2007 Customer Trip Rating : n/a
I couldn't agree more with D Kleeman. Just came back on MK0046 on 14th April from MRU to LHR. I
think I have flown on business or pleasure about 800+ times and am pretty sure the food was the
worst I have ever had. Octopus for a starter was novel (probably about the best bit) after that it was so awful I can't
even remember what it was. Totally unacceptable. We were surrounded by young kids (our two 9 and 12 behaved impeccably) running up and down the aisle
as if it was an adventure playground - why don't the cabin staff do something?
Air Mauritius review by D Kleeman
26 February 2007
My family of five flew LHR-MRU return for a week's holiday in Mauritius.
The flights were on time and crew generally helpful. No twelve hour
flight can be super comfortable - especially with children. However, the
food was really terrible on both flights. The children's food was
inedible (and one of the choices contained nuts which is not clever
these days). The adult's food was awful too. The only vaguely edible
variant was a curry main course. The sweets were truly shaving-foam
standard. I though that this level of airline food had gone out of
fashion in the eighties, but Air Mauritius are keeping the tradition
alive! Verdict: take your own food sufficent for the whole flight.
Air Mauritius review by Garrett Horn
26 February 2007
LHR to Mauritius return. Cabin crew polite and helpful, meals okay extra
drinks and sandwiches available at rear of plane if requested. Seats
comfortable - new seats and a great inflight entertainment also with a 9
inch personal screen on-demand video.
Air Mauritius review by René van Zijl
3 December 2006
Hope management of Air Mauritius read this!! I had two flights business
class between Paris and Mauritius. Service, quality of food and drinks
of 4 Star quality. Drawback are the seats and IFE-system. Business class
seats by far the smallest I ever had and smallest pitch. Compare Air
Mauritius on Skytrax with other airlines! Flights were A-340 and
configuration is 2x3x2. Most airlines use 2-2-2. For a 11-12 hour flight
the seats are extremely uncomfortable without any support for the legs.
When seat in front is in sleeping position, the passenger almost sleep
on my knees. IFE-system only 6 films and not on demand!? Next time to
Mauritius I will avoid to fly them again!
Air Mauritius review by Val Green
30 November 2006
LHR to Mauritius return. Cabin crew polite and helpful, meals okay extra
drinks and sandwiches available at rear of plane if requested. Seats
comfortable.
Air Mauritius review by Joelle Finck
22 November 2006
LHR-Mauritius return, A340. I was impressed by quality of service on
both flights. The staff were friendly and efficient and food was of a
very good quality for an airline and plenty of it. Flight out was
delayed by an hour and return flight was delayed by two hours, but with
an explanation from staff. There was a fairly good selection of films to
keep you entertained.
Air Mauritius review by Rob Chapman
9 November 2006
My wife and I recently travelled with Air Mauritius from Sydney to
Nairobi, return, via Mauritius in Business Class. All flights were on
time, in fact the NBO-MRU left early, as everyone had checked in and we
were called 30 minutes ahead of time! The seats were comfortable, but
not "sleepers", in both the Airbus 340 and A319. The aircraft were all
clean, as were the toilets. IFE was ordinary, with small screens in the
seat backs, and limited choice with no on demand. FA's were outstanding
on every sector, calling us by name, and offering friendly, immediate
service. There was a good range of drinks, and a delicious little plate
of 3 different snacks to accompany the first drinks every time. The
meals were overall very good, with outstanding entrees, desserts and
cheeses, only let down a little by rather ordinary tasting and looking
main courses. The helpings were more than adequate! The Business
Lounges in Sydney and Mauritius were excellent, being clean and
comfortable, but the Nairobi one was dingy and worn, with Windows 98 on
the one slow, slow internet connection. This Lounge was shared by
several airlines. The price of this whole flight was considerably less
than other airlines, and we would have no hesitation in recommending
this airline from our recent experience with them
Air Mauritius review by Terry Blackmore
22 September 2006
LHR - Mauritius return. The airline must have taken its staff to task
over the adverse comments, because it was the most pleasant long-haul
journey we have made — on time both routes, best legroom, best food, and
service was of a high standard (bearing in mind that, for most of the
flight, people sleep). The inflight entertainment was fine, with a
choice of several films. Would not hesitate to fly Air Mauritius again
Air Mauritius review by Cameron Smith
28 August 2006
LHR-MRU-LHR. Travelled Business Class outbound, as we wanted the extra
comfort and space for the long overnight flight. Everything was
excellent, food tasty and wines served of very good quality, inflight
entertainment went largely unused as we wanted to sleep and we were able
to get a good seven hours sleep . Cabin crew very attentive yet
unobtrusive, and the contents of the "goody bag" were welcome! Return
trip in Economy and again we had no complaints, the seats were as comfy
as might be expected in Economy - these seats are narrower than
Business, the pitch is less. Food, entertainment and cabin crew were
all very good, and the arrangement for drinks and sandwiches mentioned
by the previous contributor was welcome and worked very well.
Air Mauritius review by Gary Hodges
23 August 2006
Heathrow to Mauritius return, Airbus 340. Seats were sufficiently comfortable and staff
polite. The food was not hot on the outward flight and was generally not particulalry
appetising. On the return flight we were able to get sandwiches and drinks between meals at the
rear of the plane, which most passengers made the most of. Inflight entertainment was ok although
the picture for one movie cut out early. Only a slight delay on return journey.
Air Mauritius review by Bronwyn Ferrier
22 August 2006
BC Perth-Mauritius-Antananarivo(TNR) (Madagascar) and returned through
to Sydney. All sectors very good and received attentive service from
cabin crew. This was our second trip flying BC with AM. The main
complaint is not all their aircraft are equally comfortable. One
aircraft in particular needs to be retired. In that plane, the seats
did not recline very far and the leg supports are not attached to the
seat (lift up on seat in front). The food in BC is excellent, or that
has been our experience. Variety is good, hot - even on MRU/TNR which is
only 1:40min, a full 3 couse meal was served. Returning to SYD from MRU,
the flight departed around 2pm with a full hot meal served after takeoff
- 2 hours out of SYD woken up with another full hot meal rather than
the expected breakfast - ready for a 6am arrival! That was quite odd,
as most other airlines provide local time meals as you cross the globe.
We had a six hour layover in MRU before our flt to Madagascar and AM we
quite happy for us to use the BC lounge for that time. Coming back to
SYD there was no same day connection from TNR/MRU to MRU/SYD so AM
provided a free nights accommodation at a resort near the airport with
transfers.
Air Mauritius review by Krystyna Veerasamy
18 July 2006
Flew out of London Heathrow return. Cabin crew polite and accomodating.
Drinks freely available and generous quantities. Have flown Air
Mauritius many times and have to say that cabin comfort not as good as
before; less legroom and seats not as comfortable. Inflight
entertainment poor compared to the bigger airlines. Breakfast poor;
bread roll and croissant but return flight meals better; extra bread
rolls offered etc. Vegetarian option not very good but the same comment
applies to most major airlines.
Air Mauritius review by S Vine
13 July 2006
Air Mauritius from Heathrow to get married and apprehensive after reading some
previous comments. Apart from the food being of questionable quality, the flight
went well. We flew economy and it was certainly better than short-haul economy on other airlines.
The same went for the return flight. For anyone else concerned about obtaining water throughout the
flight, I would suggest taking a bottle of water on board with you and then you have it at your
fingertips!
Air Mauritius review by N Reeves
1 July 2006
JNB-MRU in Business. JNB airport was very quiet at 10 am and check
in very easy - no queue and staff member at business desk polite and helpful. Called to board
from Premier lounge to Gate 7 - very messy with eveyone left standing around for 20
mins and no real system of boarding - it could have been made so much easier. Once onboard (Airbus
319) coats taken, champagne and soft drinks offered. Cabin in good state of repair
and condition. Cabin crew handed Menus out and took
drinks order quickly. Very good choice of menu and wines but options soon ran out quickly so
not all of our party got what they asked for. Despite this, the service and quality of food was very
good with each course served with care and attention. Each passenger was addressed by name. The crew were particularly attentive as
to drink refills etc. Entertainment a little limited (no personal TV) but adequate for a 4 hour flight. Seats were comfortable with
good leg room and toilet kept clean throughout flight. Cleared
immigration and customs in 10 minutes with no difficulty at all. In conclusion, this was an
excellent first experience with Air Mauritius and based on this flight I would travel with them
again. I suppose the real issue is - are they consistant in this level of service?. I will no doubt
find out as I am likely to travel this route again.
Air Mauritius review by T Grayson
18 June 2006
Business class from Perth to Nairobi via Mauritius. The trip was
excellent - seats on the 767 comfortable. Crew very friendly and helpful
- the only problem being they didn't always provide the kids meal
requested but they did try and provide alternatives on the flight.
Check-in was painless and lounges were fine. All 4 flights on our trip
were on time. The only negatives were that inflight entertainment was a
bit basic - could be a problem on a longer or day flight. Air Mauritius
business class doesn't compare to Qantas or BA, but is great value for
money and I would recommend it.
Air Mauritius review by Zeina Vidler
3 June 2006
We flew out with this airline to get married in Mauritius. The outgoing
plane was 50% empty so meant that moving seats wasn't a problem. There
was a screaming child onboard who did not stop screaming for the entire
12 hours - and staff did nothing to try and assist the harassed mother
and had a couldn't care less attitude when other passengers complained.
This was a night flight after all. The staff were fairly rude and did
not respond well to a polite request for water from myself. In the end I
went to the back of the plane to get the water myself - it was handed
over to me like it was gold dust and I was made to feel guilty for
asking! I had to re-request a vegetarian meal that I had ordered at
check in, and only after some deliberation between the crew, did I
actually get a meal. On the way back, I was handed a tray of food only
to have it taken off me mid mouthful, by a sarcastic crew member who
told me it wasn't for me but another Asian vegetarian onboard. I was
stunned. The toilets throughout the 12 hour flight were not cleaned
either and the hygiene was very poor. The snacks available during the
return day flight were on a self-service basis which meant if you
happened to be sitting at the back of the plane like we were you had a
constant flow of traffic up and down the aisles. If we go back to
Mauritius in the future, I will look to fly with another airline.
Air Mauritius review by Sarah Whitman
24 May 2006
After having a perfect holiday in Mauritius the only downfall were the
Air Mauritius flights. The seats were so uncomfortable - never
experienced such hard seats before and it was a problem due to the
length of the flight. The food was really terrible we never expect much
but it was bad by any standards. FA's were ok, however on the outward
journey we did have turbulance and when the seatbelt signs came on no
FA's came round to check if everyone was wearing them which I personally
thought was a bit poor. If we return to Mauritius would definitely
choose a different airline.
Air Mauritius review by Chris Rupp
2 May 2006
I travelled LHR-MRU return. Outgoing the plane was clean and about 60%
full so one could move seats to get a window view. Staff were friendly
and efficient and no lack of drinks. Return journey was delayed by about
one hour, but FA's again friendly and efficient with two main meals
during the 12 hour flight - we even had a little gathering at the back
of various passengers to while away the time and no problem with asking
for drinks or sandwiches which appeared from nowhere! IFE was behind
the seat screens. Main comment was that the seats are not very
comfortable, and because of the tight schedules and turnaround times,
minor faults such as the overhead lights not working and headphone
connection being loose are not dealt with immediately.
Air Mauritius review by Kaye Suzor
26 April 2006
Perth - Mauritius return in Business class. Wonderful service from
attentive flight attendents, and food was good. Only problem I had was
that the return flight landed early in Perth so I missed the end of the
movie. I would recommend Air Mauritius to anyone.
Air Mauritius review by Andy Murphy
18 April 2006
Economy class to Mauritius from Heathrow return. No delays or problems
with service either way. Seats are not fantastic but leg-room is good (I
am 5' 11" and had a good 4 inches in front of my knees). Food was better
than most I've had on a plane, and it was actually hot. Staff were
polite and friendly. Some reviewers have implied that Mauritian
passengers get preferential treatment, i.e. being served their meals in
advance of everyone else. I don't think this is the case and those
reviewers may have misinterpreted people being provided with pre-booked
vegetarian or halal meals (remember that many Mauritians are Hindu or
Muslim). There was a minor 'air rage' incident on the way out, which the
staff dealt with admirably (and perhaps explains any perceived
reluctance to keep feeding people alcohol). The flight back was two-
thirds empty and there were no problems with people moving seats once
the plane had taken off. Overall, we had a perfectly satisfactory
experience and would have no problems flying with Air Mauritius again.
Air Mauritius review by Julia Langham
9 March 2006
Our party of eight flew back to Heathrow after our daughter's wedding. The outgoing flight had been
very good and the staff had been attentive and helpful. What a contrast on the return flight. It
was terrible. The crew seemed short handed but still had time to chat to friends or off duty crew
at the back of the plane for most of the flight. Lunch was served shortly after take-off, but no
further drinks were served by any crew member for another 5 hours. Drinks and snacks were available
on a self service basis, but any of our party who went to get drinks were definitely not made
welcome. After 3 hours without a drink I went to the galley and very politely asked for a glass of
water to take some tablets. I was advised that they would be going a trolley service shortly. An
hour later when I went again to ask for water a crew member refused to let me have any as he said
the trolley would be coming soon. When I insisted he was extremely rude, and a female crew member
instructed him not to let any more passengers help themselves to drinks. I managed to get one glass
of water. I was not the only passenger who was refused drinks. After numerous complaints the crew
finally served drinks and then the evening meal, but in a surly 'couldn't care less' manner.
According to the menu the options were venison or fish, but they had run out of venison by row 12.
However we did notice that Mauritians who appeared to be friends of crew members sitting nearby were
served before anybody else and did have a choice of meal. I am an experienced flyer with many other
airlines, and this was without doubt the worst flight I have ever been on. It tarnished what was
otherwise a wonderful holiday. Mauritians should be ashamed of Air Mauritius. I would like
to visit Mauritius again, but will think carefully about which airline I use.
Air Mauritius review by Ken Ibell
9 March 2006
We have just returned from a visit to Mauritius flying from Heathrow
with Air Mauritius business class. The standard of service was excellent
and the cabin staff could not have been more attentive.
Air Mauritius by Nick Dyer
9 March 2006
Heathrow to Mauritius and back three weeks later. The Airbus they use on the above route are getting a little tired. Nevertheless, the seats in the
are no worse than BA . Every inch counts when you're over six feet. I found staff friendly, smiling, and helpful. The food was at least as good
as other airlines and the drink, though limited in choice, flowed freely.
Air Mauritius by A Widmer
28 February 2006
Mauritius - Zurich. Very old Boeing 767-200 ER. Seats were uncomfortable
and service was one of the lousiest experienced. From my seat I was
completely unable to see the movie screen, so the 11 and half hour was
very long. In my opinion Air Mauritius need some competition on their
routes to Europe - this would force them to raise their standards!
Air Mauritius by Adam First
26 February 2006
I have noted the decline in standards of Air Mauritius, too. Customer service is usually very poor. The arrogance of some staff and the contempt with
which some customers are treated beggar belief at times.
This airline used to be 4-star and the decline is probably due to the fact that many staff who are
appointed do not have the personality and skills required for the work they are expected to do. In
the 1980s and early 1990s, when there was little unemployment in Mauritius, most people who applied
for posts in Air Mauritius did so because they were really interested in the work. In recent years,
with fewer vacancies in general, many people are attracted to Air Mauritius posts, because of the
perks associated with them. Relatives of Air Mauritius staff can travel virtually free on the
airline [except in peak periods], and this applies not just to the spouse and children but also to
brothers, sisters and parents. As competition is stiff for these posts, those appointed are often
those who are well-connected to politicians and influential groups, and such people know they are
unlikely to get into trouble no matter how they behave. They are wise enough to behave nicely to
those Mauritians who they believe are important but could not care less about others. They will also
allow excess luggage, allocate best seats, upgrade seats, etc.. for their relatives and close
friends. As we say in Mauritius, the service you get depends on who you are and on your face. As a
non-white Mauritian, I get a better service on board from British Airways than from Air Mauritius. I
feel I get a fairer and more equal treatment on other airlines than on Air Mauritius.
When trying to contact Air Mauritius staff, other than making bookings, one usually ends up with a
voice box and even when a contact number is left, nobody bothers to phoine back. Alternatively, one
is just shifted on the phone from one department to another until one ends up with a number with no
reply or back to the switchboard. I avoid Air Mauritius whenever I can, but the fact is that on many routes, the airline enjoys a
monopoly, e.g. Mauritius-Australia, Mauritius-Hongkong, Mauritius-Singapore/Malaysia and at the
moment Mauritius-India. The busy 250 km Mauritius-Reunion route is served by Air Mauritius and Air
Australe only and they have arranged to keep the price very high for such a short route. Air
Mauritius can also rely on passengers from Reunion Island who want to travel to the Fareast and some
other destinations as they have no choice. This has ensured profitability of Air Mauritius despite
poor service. Moreover, Air Mauritius has cleverly persuaded all government not to open up the
routes to Mauritius to other airlines, by presenting the interests of its staff as the national
interest. The result is that only rarely is a new airline allowed to operate to Mauritius. The only
routes where there is real competition are Western European destinations. I guess the staff see
little reason to improve their attitude towards ordinary Mauritians. Until Air Mauritius staff
improve their attitude, I suggest using Air Mauritius last whenever there is a choice, especially if
you are not white and not related to the staff.
Air Mauritius by J Chu
23 January 2006
Referring to the comment made by Ah Yam Tse on the 20th of January. This is very true and they do
the same for luggage weight. If you are related if you can get the excess luggage. They are very
disorganised as they never allocate seats for young children to be with their parents. I think they
should try to organise themselves better. Just go and stand at the check in desk and observe. It is
chaotic and the so called in charge is just useless. I am sure he is somehow related to having got
that job. He tries to impress tourist, he will help to lift their suitcases and when it comes to
Mauritian well you can struggle for all he cares. I never travel by Air Mauritius. British Airways
are so much more organised, family friendly, flexible and have good manners.
Air Mauritius by Ah Yam Tse
20 January 2006
On boarding Air Mauritius I found my seat occupied and when I referred
to the FA for my seat she was unable to give me my seat. I later found
out that my seat was given to friends of the cabin crew of their own
accord. This is common practice at Air Mauritius, changing seat
allocation for staff relatives and friends. Air Mauritius in flight
crew, comfort, food and entertainment is so poor, which is a shame when
you compare the very warm welcome you get from the beautiful Island of
Mauritius. I will never travel Air Mauritius again!
Air Mauritius by Jackie Underwood
11 January 2006
Mauritius-LHR. Departed an hour late and pilot announced 2 hours into
the flight that we were turning back due to a technical problem. Very
little information given. Eventually left Mauritius for the 2nd time 5.5
hours late - and for 6 hours into this flight, no sign of crew, no food
and no drinks in economy. By the time we had breakfast it was lunchtime,
and we had had nothing to eat or drink for around 10 hours. Seats were
hard, entertainment limited, and service non-existent. We were on that
plane for a total of 17 hours, with only a dinner and a small breakfast,
and no drinks service. It was a terrible end to a fabulous holiday. The
nation is let down by its airline.
Air Mauritius by Melanie Armour
19 December 2005
No complaints with our recent flights from LHR with Air Mauritius.
Departed on time, cabin crew excellent, food service good. We travelled
business class and were pleasantly surprised, seats comfortable and
enough legroom. I agree with other reviews that their business class is
not up to standard with other airlines but this is reflected in the
price. Some of our group travelled economy and most were quite happy -
but did say the seats were rather hard.
Air Mauritius by Zeb Gyllenbock
23 November 2005
Paris to Mauritius, not the greatest flight of my life. First of all the
flight was 5 hours late - (no reason given). No newspapers, no drinks
before the meal. Very hard seats in Economy class, boring food and the
crew more or less disappeared after the meal. Boring IFE, you have your
own screen but the movies were not the latest ones. Our return flight
with Air France was much better!
Air Mauritius by Francois Koenig
20 November 2005
CPT-MRU. Check in CPT handled by SAA was a breeze. Economy class on an
Airbus-A319. Flight half full. Excellent inflight service from
attendants who took time to chat - and they kept us well oiled with the
delicious Mauritian "punch cocktails". Menus and headsets supplied,
short videos / movies screened on 5.5hr flight. Hot lunch of chicken or
fish okay, and was plentiful. Had 3 seats to sleep on. Arrival in MRU
with not so friendly immigration officials. Baggage arrived 20mins after
landing. MRU-CPT. Check in an absolute fiasco with 2x747, 1xA340 & 2x
A319 flights departing within 30mins of each other. Terminal building
tiny and totally overcrowded. Bus from terminal to aircraft was archaic.
Two male crew on this flight not as friendly (unsmiling), but efficient
nonetheless. Menus, headsets & movies on 6hr flight. Service took long
to appear, but worth the wait! Huge & delicious breakfast- mushroom
omelette & apple-coconut cake. A few cocktails before landing. Arrival
in Cape Town efficient - bussed to terminal. Baggage arrival 15min after
landing. No customs check. All in all a pleasant experience on this
airline and we would certainly fly Air Mauritius again.
Air Mauritius by Marc Grey
16 November 2005
Nairobi to Melbourne via Mauritius in Economy class. We were told the
aircraft had problems so we were re-located two hours later on a British Airways flight to Sir
Seewoosagur Ramgoolam International Airport. Not all that bad as ground crew in
Nairobi were very helpful and certainly a few smiles can change a whole lot. A week later I was set
to fly to Melbourne and that was an absolute nightmare. The food was bad compared to British
Airways, Emirates and Kenya Airways. The
staff was unbelievable. I had to go through an odyssey before I got a tea refill.
Certainly not an airline I would suggest to anybody.
Air Mauritius by R O'Brien
6 November 2005
If flying Air Mauritius make sure that your travel agent has booked your
seats for you. They have a policy of pre allocating seats. We found
ourselves in the back row against the bulk head in the middle. (It also
happened to be our honeymoon), when we contacted the airline in
Mauritius to get seats for the return flight they staff were rude and
unhelpful, but told us to turn up 4 hours before the flight if we wanted
a window seat in economy. We did this to be told the desk would not
check us in until 3 hours prior to the flight. We were first in the
queue, and for our trouble we got same seats on way back. . Also the in
flight entertainment did not work properly. The reading lights were
also turned off on the flight and when i asked to have mine switched on
I was told that it was not possible as people were sleeping and that I
should do the same. Stick to the proper airlines like BA or Air France
if you travel to Mauritius. The national airline is a disgrace to a
wonderfully gentle people.
Air Mauritius by John Childs
14 October 2005
Heathrow to Mauritius and back. Flight times were convenient and the
flights punctual. Check-in at Heathrow was excellent. Seats were hard
and lumpy - impossible to get comfortable. Cabin staff were indifferent.
Food very poor. A disappointing contrast to the fantastic service and
standards of the island's hotels. Overall, pretty much the worst quality
I have experienced from a scheduled (ie non-charter) flight.
Air Mauritius by Davina Smith
13 October 2005
London-Mauritius return. Travelled first class both ways and found the
airline excellent. Both flights were on time, cabin crew were very
polite, helpful and friendly. Food was good on outward flight - not
quite as good on the return. Would not hesitate to use Air Mauritius in
the future.
Air Mauritius by Catherine Horwoo
10 October 2005
Mauritius to London Business Class and were extremely disappointed. While the
legroom is generous, the seats don't recline very far and have no lumbar or neck support control.
The service was fair but not as attentive as the hotel we'd stayed in (Paradise Cove). The IFE was
limited and the food edible but disappointing.
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