AIR MAURITIUS  Customer Reviews and Passenger Trip Reports    an official 3-Star Airline   Add your Air Mauritius Review   Air Mauritius detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AIR MAURITIUS customer review :  2 July 2009 : by Ethan Brown   (Australia)

PER-MRU-JNB return in J class as Air Mauritius was offering cheap business class seats from Perth. Departed Perth at 1am and was able to sleep all the way to MRU in the almost flat seat. Service friendly. Three hour transit at SSR airport. Able to use the premium lounge which was basic but comfortable. Flight to JNB also good. On return had to overnight in MRU. Stayed close to airport and enjoyed some snorkelling. Boarding at JNB and MRU a bit chaotic as they seemed to have overbooked economy. Food MRU-PER excellent. Limited choice on IFE. Staff friendly and attentive. This is obviously not the same standard as BA or QF business class, but value for money on the PER-JNB route. L'Occitane travel kits were a nice touch.

AIR MAURITIUS customer review :  14 June 2009 : by Brian Popple  (UK)

We are in our mid sixties & consider ourselves fairly well travelled. We arrived in the UK today from Mauritius into Heathrow. It was by far the most uncomfortable flight we have ever been on. My wife and I are not big people but found it almost impossible to eat as the seating was so cramped. The food was very poor and flight attendants very off handed. Mauritius was a beautiful island but no longer a holiday destination for us - thanks entirely to Air Mauritius.

AIR MAURITIUS customer review :  25 March 2009 : by Martyn Thompson  (UK)

London to Mauritius return in Economy. On checking in at Heathrow I asked for window seats but was told that the seats were allocated by the computer therefore I had to sit in the centre section. Outbound flight OK, food could be better, cabin crew polite and helpful, IFE Ok but the choice of English films limited because of the French language and 'Bollywood' selection. But the seats are uncomfortable - not only are they incredibly hard but the IFE box under the seat in front meant that I could not sit with both my legs straight out in front of me. Our return flight from Mauritius airport was called to the gate on time with the people with special needs being called first, they were taken through to the aircraft and everyone else was queuing up to go through. 5 minutes later all of the special needs passengers came back past the gate and headed for another aircraft then a few minutes later they were ushered back into the departure lounge, at this point we were told that the flight was delayed. 1.5 hours later the flight was called again during which time we had been told at various times by various people, that the delay was due to the inbound aircraft being struck by lightning, there was a problem fueling it and that they had to change the crew. When we were called there was no organisation to get people on just a free for all which slowed things up considerably and then when we were all seated and ready to go we had to wait 15 mins for a member of the flight crew to arrive! The return flight was every bit as uncomfortable as the outbound flight, the food was diabolical, didn't see much of the cabin crew as it was an overnight flight (they woke everyone up to serve the first meal) and the IFE was exactly the same as the outbound trip. Since getting back it has taken a week and a trip to the back pain clinic for my back to recover. Would I fly Air Mauritius again - no, would I recommend anyone else to fly Air Mauritius - no! In fact I have already advised everyone I have spoken to not to fly with them. I booked our flights through a travel agent and have subsequently learnt that we could have flown Virgin (although not directly) for virtually the same price, I won't make that mistake again.

AIR MAURITIUS customer review :   3 March 2009 : by R Harper

Customer Rating : 1/5

My wife is a Mauritian national and we travel to the island nearly every couple of years of so. We had flown by Air Mauritius almost 10 years ago when the service was just about satisfactory, but in recent times choose to fly BA or Air France as the tickets were cheaper. Our last trip coincided with a special economy-class promotion by Air Mauritius so we decided to go for their offer. That turned out to be a very foolish decision. All seemed to be going fine until I sat down and found my IFE screen was blank. I signaled to the very disinterested steward and after some time he decided to come have a look. I was advised that they were having "technical difficulties" with a few of their screens and that I may change to another seat once in flight. Of course, this wasn't possible as the flight was full and I wasn't about to leave my wife who has a slight fear of flying alone for a 12 hour flight. Then there was the drinks service. My wife had just been served and as the bored stewardess was about to ask me what I would like to have, another passenger who had already been served called her for assistance. After a few minutes attending to the passenger, the young lady unlocked her drinks trolley and pushed it forward to the next set of passengers without asking me what I would like to drink. I politely told her that I was yet to receive a drink and with a look of disgust and no apology she hurriedly served me. For a country that has a very diverse food culture, the onboard meals were both bland and of appalling quality. The toilets were also in a very poor state . An all together shocking flight which left both my wife and I thoroughly disgusted. Needless to say, we won't be flying with Air Mauritius for the foreseeable future.

AIR MAURITIUS customer review :   3 March 2009 : by M Chen

Customer Rating : 3/5

Mauritius - Hong Kong in Business class. Departure delayed by 2 hours due to a technical fault with an oven. A340 with limited IFE. My seat was a bit of a resistance when converted to the relax position but the overall flight was okay. Staff caring and polite. Return was on the old A340 that has been revamped. Staff was ok but not as friendly as the first leg. IFE content was very limited with a few movies on a loop. Did not appreciate the food. The power sockets for laptops are tricky to access to and some didn't work at all.

AIR MAURITIUS review :   12 February 2009 : by Peter Snow

Customer Rating : 1/5

What a joke of an airline! I booked flights from Perth to Mauritius and back for early May 2009. By chance, I have since found out through a colleague that they have changed the timing of the outward flight by 90 minutes, not a sweat, but the return flight has been brought forward by a day - yes, a day. No advice about this, attitude, yes, we are not operating on that day any more. No indication whether I am actually booked on the flight back on the day prior to my original booking, even though I quoted my booking reference. Doesn't this sound more like Ryanair. The next flight is a week later - yes a whole week later, and the tickets are not cheap either.

AIR MAURITIUS review :   21 January 2009 : by Ken Groom

Customer Rating : 0/5

We have just returned from an economy round trip Heathrow to Mauritius. Sad to report we agree with the other reviews we have read. The seating is most uncomfortable and quite inadequate for a long-haul flight. The pitch and width of the seats also leaves much room for improvement but the provision of comfortable cushions would not impact on the economics of operation. It seems so short sighted to have people vowing never to use Air Mauritius again for the want of thicker cushions! The staff were nice and the food ok. The departure from London was 4 hours late and from Mauritius 2 hours late. These timings did not add to the pleasure of the experience! We don't usually contribute to reviews but have done so now in the hope of improvement

AIR MAURITIUS review :   23 November 2008 : by Wendy Grayson

Customer Rating : 3/5

Economy flights to and from Heathrow to Mauritius. We tried to keep an open mind after reading the negative reviews of other previous passengers, but were disappointed as many of the points raised were accurate. Staff were polite but did not come across as very friendly. Inflight food was ok but lacked variety. The seating was by far the most uncomfortable seats that we have experienced, they were very hard and uncomfortable particularly for a flight of 12 hours - and very cramped especially so when the seat in front reclined into your lap which resulted in the IFE screen being very difficult to see as it was right in your face. We were so put off by the discomfort on the outbound journey that we tried to upgrade for the return - sadly this was not possible so we have to endure it twice.

AIR MAURITIUS review :   5 November 2008 : by J Butler

Customer Rating : 3/5

I travelled to and from Mauritius October 2008. I found the new seats very uncomfortable and hard for such a long flight. The loss of the footrest added to the discomfort. A great shame and a downward trend to the old style plane. You may have improved the seats for a few, but for the majority it is worse.

AIR MAURITIUS review :   22 September 2008 : by S Natasha

Customer Rating : 3/5

MRU-Nairobi return Economy class. To NBO flight was okay, breakfast good, cabin crew were friendly, but the entertainment a disappointment - I could not view clearly the movies from the overhead screens. The seats are old and wearing out. Flight back to MRU another issue. The flight was delayed by 2 hours, no snacks provided. Their meals onboard were very spicy and ate very little. Again, the entertainment was a disappointment! The seats need to be upgraded. I paid almost 800 US dollars and was not satisfied with the level of their service. Air Mauritius is taking advantage of their monopoly flights to / fro Nairobi.

AIR MAURITIUS review :  18 September 2008 : by A Kumar

Customer Rating : 1/5

MUH-DEL Economy. It seems Air Mauritius is making full use of its monopoly on its routes to Mauritius. Departure from Mauritius was at 0130 am which is not a good idea from Mauritius as there is really nothing much to do other then wait. Reached at 23:00 hrs only to find that we were not allowed into the check-in area until the desks opened and all 300 odd passengers (in the same boat as me) were made to wait in a tiny entrance lounge. When the desks finally opened there was no announcement and we just scrambled our way through a hole in the wall (most apt way to describe the entrance to the check-in area) only to find that the flight was overbooked and the staff were simply off-loading passengers at will. There was a family of 5 in front of me in the check-in queue and the check-in agent decided to off-load their 5 year old daughter while letting the others fly. The family of course were arguing and called for the supervisor who the agent said was busy and said that if they argue she would not assist them. I hardly think requesting the supervisor and informing the agent that bookings were re-confirmed in Mauritius amounted to being argumentative or threatening. Finally, they were asked to wait and I was checked in. The flight was an hour late to board. Air Mauritius staff do not seem to think that it is customary to inform "customers" let alone explain and when I accessed the business class lounge (through my priority pass card), I found the staff lounging on the chairs and engrossed in a television soap opera. Inside the aircraft, the aircraft was new with large screen monitors, but leg room was crippling. The cabin crew simply rushed through the meal service as quickly as they could and disappeared to the galley before appearing for what they called a second service. One wondered why they even bothered. The meals were ghastly to say the least and we would have rather watched another movie and spared our senses from the culinary assault as sleep on this flight was virtually impossible. Shocking attitude to customer service.

AIR MAURITIUS review : 3 September 2008 : by Ron West

Customer Rating : 4/5

Mauritius - Melbourne. Lounge in Mauritius is just OK, boarding of plane is a bit chaotic, and there is no priority boarding. Business class seats in A340E are comfortable, I was able to stretch out and sleep for about half the 10 hour flight. Meals fine, with the exception of the instant coffee served with breakfast. Staff friendly. For the price, it's great value.

AIR MAURITIUS review : 5 July 2008 : by R Nordström

Customer Rating : 3/5

CDG-Mauritius return in business. Airbus 340, average business class but wide enough seats. Poor lounge in Mauritius and business lounge in CDG crowded. Delayed by 12 hours on the return flight - we were eight people flying together and they managed to upgrade two of us. The old first class was much like the business class except for white table cloths at meal time. I think they have now upgraded first class but I have not flown it yet.

AIR MAURITIUS review : 2 July 2008 : by A Arasen

Customer Rating : 4/5

MRU-CDG return. Outward Economy, return in Business class. New seats in Business class, dinner and breakfast service were great, but there could be additional improvement on J class dinner menu.

AIR MAURITIUS review : 17 June 2008 : by C Wright

Customer Rating : 3/5

LHR-MRU Business Class return on new 340E was a comfortable experience seating wise. I am 6ft tall and could just about fully stretch out to sleep. Cabin Crew certainly did not put themselves out, doing the basic minimum. In particular the meal services were rushed particularly for passengers at the rear of the business section. Whilst snacks and drinks maybe on offer in economy during all the flight they certainly were not in business. The standard of the meals as commented else where is mixed and they tend to sound better on paper than in reality. The on demand entertainment system is good but be aware it is turned off without warning one hour before landing. As a result last despite allowing ample time the last few minutes of one film was missed.

AIR MAURITIUS review : 4 June 2008 : by S Dookhee

Customer Rating : 4/5

Mauritius-Paris-Mauritius. Cabin crew polite and very helpful, food was excellent. The drawback was the inflight entertainment onboard.

AIR MAURITIUS review : 30 May 2008 : by K Veersamy

Customer Rating : 3/5

LHR-MRU on new A340E. Leg room much reduced from old 32/33" to 31" and seats hard and not very comfortable. Yellow colour scheme not the best choice. On outbound flight AVOD working only on middle rows, on inbound ours did not work, until we requested they check it out 4 times. Films were not as advertised on their website. Food usual airline fare, but drinks freely available. Self service snacks and sandwiches available from rear galley on return daylight flight. Cabin crew pleasant.

Air Mauritius review by G Marsh

27 May 2008  Customer Trip Rating :

CDG-MRU Business class on new A340 configuration. Seats very comfortable although colour scheme unusual to say the least. Flight crew professional and friendly. Inflight Entertainment not working. Food unusual in that they are trying too hard to impress with weird combinations of flavours. Would recommend this leg. MRU-CDG Business class on old A340. Flight felt cramped and uncomfortable. Reasonable legroom but the seats were old type leather upright seats which meant no sleep. Flight crew worked hard, food unusual again. This aircraft needs updating. This was a very poor example of business class travel. Very disappointed with this leg.

Air Mauritius review by P Sewell

19 May 2008  Customer Trip Rating :

MRU-LHR. Food excellent, service friendly and efficient, entertainment fine, but the most uncomfortable economy class seats I've ever had the misfortune to encounter. Hard seat and very weirdly angled backrest. Makes sleep on these overnighters a virtual impossibility. Such a shame because the rest is not bad.

Air Mauritius review by A Arasen

6 April 2008  Customer Trip Rating :

Business class MRU - JNB, flight departed late due to late arrival of aircraft. Onboard, pre-flight drinks were offered, and then lunch. Service was OK on this 4 hours 10 mins flight.

Air Mauritius review by J Forbes

14 March 2008  Customer Trip Rating :

Cape Town to Mauritius for the last week of Honeymoon. Due to depart Cape Town at 1410 on 23rd Feb. After checking in and waiting to board flight, announcements started about delays. At approx 1530, there was an announcement that flight was cancelled and would not leave until the following day. Following a few more hours in Airport listening to an Air Mauritius representative trying to sort people out, we finally boarded a bus back to Capetown. When we went for dinner that night in Hotel (which Air Mauritius had paid for) we had dinner and were presented with 2 bills -one for food which Air Mauritius were paying and a separate bill for water, coffee and wine which I had to pay for! Eventually made it to Mauritius over 20 hours late from scheduled arrival. As I was on a prepaid expensive all inclusive package in Mauritius, I had spoken to the Air Mauritius representative at the airport who told me AM would extend our holiday by 1 day and reorganise flights back to Dublin at their expense. To cut a long story short, this was a lie from Air Mauritius. I have written to them and still have no response. I would never ever dream of flying with them again - the most incompetent airline I have ever experienced..