AIR MAURITIUS review :   12 February 2009 : by Peter Snow

Customer Rating : 1/5

What a joke of an airline! I booked flights from Perth to Mauritius and back for early May 2009. By chance, I have since found out through a colleague that they have changed the timing of the outward flight by 90 minutes, not a sweat, but the return flight has been brought forward by a day - yes, a day. No advice about this, attitude, yes, we are not operating on that day any more. No indication whether I am actually booked on the flight back on the day prior to my original booking, even though I quoted my booking reference. Doesn't this sound more like Ryanair. The next flight is a week later - yes a whole week later, and the tickets are not cheap either.

AIR MAURITIUS review :   21 January 2009 : by Ken Groom

Customer Rating : 0/5

We have just returned from an economy round trip Heathrow to Mauritius. Sad to report we agree with the other reviews we have read. The seating is most uncomfortable and quite inadequate for a long-haul flight. The pitch and width of the seats also leaves much room for improvement but the provision of comfortable cushions would not impact on the economics of operation. It seems so short sighted to have people vowing never to use Air Mauritius again for the want of thicker cushions! The staff were nice and the food ok. The departure from London was 4 hours late and from Mauritius 2 hours late. These timings did not add to the pleasure of the experience! We don't usually contribute to reviews but have done so now in the hope of improvement

AIR MAURITIUS review :   23 November 2008 : by Wendy Grayson

Customer Rating : 3/5

Economy flights to and from Heathrow to Mauritius. We tried to keep an open mind after reading the negative reviews of other previous passengers, but were disappointed as many of the points raised were accurate. Staff were polite but did not come across as very friendly. Inflight food was ok but lacked variety. The seating was by far the most uncomfortable seats that we have experienced, they were very hard and uncomfortable particularly for a flight of 12 hours - and very cramped especially so when the seat in front reclined into your lap which resulted in the IFE screen being very difficult to see as it was right in your face. We were so put off by the discomfort on the outbound journey that we tried to upgrade for the return - sadly this was not possible so we have to endure it twice.

AIR MAURITIUS review :   5 November 2008 : by J Butler

Customer Rating : 3/5

I travelled to and from Mauritius October 2008. I found the new seats very uncomfortable and hard for such a long flight. The loss of the footrest added to the discomfort. A great shame and a downward trend to the old style plane. You may have improved the seats for a few, but for the majority it is worse.

AIR MAURITIUS review :   22 September 2008 : by S Natasha

Customer Rating : 3/5

MRU-Nairobi return Economy class. To NBO flight was okay, breakfast good, cabin crew were friendly, but the entertainment a disappointment - I could not view clearly the movies from the overhead screens. The seats are old and wearing out. Flight back to MRU another issue. The flight was delayed by 2 hours, no snacks provided. Their meals onboard were very spicy and ate very little. Again, the entertainment was a disappointment! The seats need to be upgraded. I paid almost 800 US dollars and was not satisfied with the level of their service. Air Mauritius is taking advantage of their monopoly flights to / fro Nairobi.

AIR MAURITIUS review :  18 September 2008 : by A Kumar

Customer Rating : 1/5

MUH-DEL Economy. It seems Air Mauritius is making full use of its monopoly on its routes to Mauritius. Departure from Mauritius was at 0130 am which is not a good idea from Mauritius as there is really nothing much to do other then wait. Reached at 23:00 hrs only to find that we were not allowed into the check-in area until the desks opened and all 300 odd passengers (in the same boat as me) were made to wait in a tiny entrance lounge. When the desks finally opened there was no announcement and we just scrambled our way through a hole in the wall (most apt way to describe the entrance to the check-in area) only to find that the flight was overbooked and the staff were simply off-loading passengers at will. There was a family of 5 in front of me in the check-in queue and the check-in agent decided to off-load their 5 year old daughter while letting the others fly. The family of course were arguing and called for the supervisor who the agent said was busy and said that if they argue she would not assist them. I hardly think requesting the supervisor and informing the agent that bookings were re-confirmed in Mauritius amounted to being argumentative or threatening. Finally, they were asked to wait and I was checked in. The flight was an hour late to board. Air Mauritius staff do not seem to think that it is customary to inform "customers" let alone explain and when I accessed the business class lounge (through my priority pass card), I found the staff lounging on the chairs and engrossed in a television soap opera. Inside the aircraft, the aircraft was new with large screen monitors, but leg room was crippling. The cabin crew simply rushed through the meal service as quickly as they could and disappeared to the galley before appearing for what they called a second service. One wondered why they even bothered. The meals were ghastly to say the least and we would have rather watched another movie and spared our senses from the culinary assault as sleep on this flight was virtually impossible. Shocking attitude to customer service.

AIR MAURITIUS review : 3 September 2008 : by Ron West

Customer Rating : 4/5

Mauritius - Melbourne. Lounge in Mauritius is just OK, boarding of plane is a bit chaotic, and there is no priority boarding. Business class seats in A340E are comfortable, I was able to stretch out and sleep for about half the 10 hour flight. Meals fine, with the exception of the instant coffee served with breakfast. Staff friendly. For the price, it's great value.

AIR MAURITIUS review : 5 July 2008 : by R Nordström

Customer Rating : 3/5

CDG-Mauritius return in business. Airbus 340, average business class but wide enough seats. Poor lounge in Mauritius and business lounge in CDG crowded. Delayed by 12 hours on the return flight - we were eight people flying together and they managed to upgrade two of us. The old first class was much like the business class except for white table cloths at meal time. I think they have now upgraded first class but I have not flown it yet.

AIR MAURITIUS review : 2 July 2008 : by A Arasen

Customer Rating : 4/5

MRU-CDG return. Outward Economy, return in Business class. New seats in Business class, dinner and breakfast service were great, but there could be additional improvement on J class dinner menu.

AIR MAURITIUS review : 17 June 2008 : by C Wright

Customer Rating : 3/5

LHR-MRU Business Class return on new 340E was a comfortable experience seating wise. I am 6ft tall and could just about fully stretch out to sleep. Cabin Crew certainly did not put themselves out, doing the basic minimum. In particular the meal services were rushed particularly for passengers at the rear of the business section. Whilst snacks and drinks maybe on offer in economy during all the flight they certainly were not in business. The standard of the meals as commented else where is mixed and they tend to sound better on paper than in reality. The on demand entertainment system is good but be aware it is turned off without warning one hour before landing. As a result last despite allowing ample time the last few minutes of one film was missed.

AIR MAURITIUS review : 4 June 2008 : by S Dookhee

Customer Rating : 4/5

Mauritius-Paris-Mauritius. Cabin crew polite and very helpful, food was excellent. The drawback was the inflight entertainment onboard.

AIR MAURITIUS review : 30 May 2008 : by K Veersamy

Customer Rating : 3/5

LHR-MRU on new A340E. Leg room much reduced from old 32/33" to 31" and seats hard and not very comfortable. Yellow colour scheme not the best choice. On outbound flight AVOD working only on middle rows, on inbound ours did not work, until we requested they check it out 4 times. Films were not as advertised on their website. Food usual airline fare, but drinks freely available. Self service snacks and sandwiches available from rear galley on return daylight flight. Cabin crew pleasant.

Air Mauritius review by G Marsh

27 May 2008  Customer Trip Rating :

CDG-MRU Business class on new A340 configuration. Seats very comfortable although colour scheme unusual to say the least. Flight crew professional and friendly. Inflight Entertainment not working. Food unusual in that they are trying too hard to impress with weird combinations of flavours. Would recommend this leg. MRU-CDG Business class on old A340. Flight felt cramped and uncomfortable. Reasonable legroom but the seats were old type leather upright seats which meant no sleep. Flight crew worked hard, food unusual again. This aircraft needs updating. This was a very poor example of business class travel. Very disappointed with this leg.

Air Mauritius review by P Sewell

19 May 2008  Customer Trip Rating :

MRU-LHR. Food excellent, service friendly and efficient, entertainment fine, but the most uncomfortable economy class seats I've ever had the misfortune to encounter. Hard seat and very weirdly angled backrest. Makes sleep on these overnighters a virtual impossibility. Such a shame because the rest is not bad.

Air Mauritius review by A Arasen

6 April 2008  Customer Trip Rating :

Business class MRU - JNB, flight departed late due to late arrival of aircraft. Onboard, pre-flight drinks were offered, and then lunch. Service was OK on this 4 hours 10 mins flight.

Air Mauritius review by J Forbes

14 March 2008  Customer Trip Rating :

Cape Town to Mauritius for the last week of Honeymoon. Due to depart Cape Town at 1410 on 23rd Feb. After checking in and waiting to board flight, announcements started about delays. At approx 1530, there was an announcement that flight was cancelled and would not leave until the following day. Following a few more hours in Airport listening to an Air Mauritius representative trying to sort people out, we finally boarded a bus back to Capetown. When we went for dinner that night in Hotel (which Air Mauritius had paid for) we had dinner and were presented with 2 bills -one for food which Air Mauritius were paying and a separate bill for water, coffee and wine which I had to pay for! Eventually made it to Mauritius over 20 hours late from scheduled arrival. As I was on a prepaid expensive all inclusive package in Mauritius, I had spoken to the Air Mauritius representative at the airport who told me AM would extend our holiday by 1 day and reorganise flights back to Dublin at their expense. To cut a long story short, this was a lie from Air Mauritius. I have written to them and still have no response. I would never ever dream of flying with them again - the most incompetent airline I have ever experienced..

Air Mauritius review by J Schwitz

9 March 2008  Customer Trip Rating :

Business class from Paris to Mauritius. Excellent wines served. Cabin crew professional. The negative point of my flight is that the new business class are uncomfortable and the seat colour is really strange.

Air Mauritius review by M Chen

7 March 2008  Customer Trip Rating :

MRU-HKG-MRU Economy, return business. The aircraft was the old A340. Seats in economy ok, legroom reasonable. Breakfast quite basic. IFE the same old story with 6 movies in different languages on a loop, that does not provide much choice, specially for the kids. Return in business class was a little bit more comfortable, but it remains that Air Mauritius is the only airline that configures its business class in A340 as 2-3-2, where everybody else has a 2-2-2 config. Food was good, good choice of drinks. Staff helpful and courteous.

Air Mauritius review by A Dungate

26 February 2008  Customer Trip Rating :

Economy flights to and from Heathrow to Mauritius. We found the trip to be much better than negative reviews would lead you to believe. The seat pitch 31" is the same as economy for BA and Virgin. The cabin was clean and cheerful and staff friendly. Inflight food OK. I was concerned by comments about restricted leg-room due to IFE boxes getting in the way - this was not really a problem. VOD system was actually very good. Most travellers will be holidaymakers so it doesn't really matter if you can't sleep - just crash out by the pool once you get there!

Air Mauritius review by J Kenney

22 January 2008  Customer Trip Rating :

LHR-MRU and MRU-ZRH. Worst economy long haul scheduled flight I have experienced. The new seat configuration on the A340-300E in economy made this journey the most uncomfortable long haul flight I have had. The seats were hard, legroom poor and further restricted by the IFE box under the seat in front. The return was different, we used an old A340-300 and seats were more comfortable with footrest. Cabin crews superb and professional.

Air Mauritius review by Carol Foxall

23 December 2007  Customer Trip Rating :

MRU-LHR. Worst economy long haul scheduled flight I have ever experienced. Food appalling, both myself and my husband had different meals which were inedible, leg room restricted to say the least, my husband is 6'4" tall and he endured a 13 hour flight with the wire in the seat pocket stuck into his knees resulting in a groove in his knee. Would not fly Air Mauritius again. I know we were in economy but this is ridiculous. Come on Air Mauritius get a grip do you want passengers or do you want to lose them with such restricted seating plans?

Air Mauritius review by Ashwin Swamy

20 December 2007  Customer Trip Rating :

Chennai-Mauritius-Mumbai. Both onward and return flights re-scheduled by a day and absolutely no information was given. Fortunately happened to notice it and made alternate arrangements for accommodation. The Airline refused to provide any accommodation. Flights were on A340. Onward flight had great seating, leg space and comfort. On the return flight, We were seated in one of the last rows (Row 40). Cramped seats with minimum leg space. I being 5'6" found it very difficult with hardly any space, imagine the agony of a 6' person seated in those dreadful seats. Flights departed and arrived 15 - 35 minutes behind schedule. FAs attentive but could do with a smile. Food (Veg) ranged from ordinary to awful. Limited selection on the IFE. As they are the only airline connecting India and Mauritius directly, had no other choice. Not a great experience with Air Mauritius.

Air Mauritius review by Pat Clare

16 December 2007  Customer Trip Rating :

LHR-MRU-LHR. The new seat configuration on the A340-300E in economy made this journey the most uncomfortable long haul flight I have had for many a year. The seats were hard, leg room was poor and was further restricted by the IFE box under the seat in front. I would certainly not want to repeat the experience. I am 5ft 3in and weigh less than 9 stone! I pity anyone bigger.

Air Mauritius review by James Qurashi

7 December 2007  Customer Trip Rating :

LHR to MRU and return MRU to GVA. Outbound flight was A340-300E : seating a strange colour, the service was mediocre and my wife did suffer a bit on the hard seats. At least the video system was good, we could stop the film when we wanted and restart etc. Food was okay, not many smiles from the cabin crew though! The return was different, plane 75% full so more room and the plane was an old A340-300 and seats seemed more comfortable, the fodd was better and the service as well. I chose to fly with Air Mauritius as I didn't want to pass through CDG (our departure was from GVA).

Air Mauritius review by H Knight

27 November 2007  Customer Trip Rating :

LHR-MRU-LHR in Premium Economy, new Airbus A340-300E. Fast track security and SAS Lounge access a great experience. Seat Pitch great, recline OK, width good, comfortable for sitting but sleeping still difficult. IFE had a fairly good selection and AVOD was great. Food of a very high standard and choice was good. The cabin crew were superb, very friendly. Plane new and clean, couldn't fault it, even though I'm not a fan of the A340-300. Return flight on time and just as good. Would fly Air Mauritius in premium economy again. However this was really just a one off for me and the economy did not look so inviting.

Air Mauritius review by M Chen

14 November 2007  Customer Trip Rating :

MRU-CPT-MRU. First leg was Economy, quite pleasant. Brunch was ok but quantity looked small. Service quite efficient. IFE quite limited on A319. Return Business and food was gorgeous. Very pleasant crew with loads of drinks. Would not recommend the A319 due to limited facilities.

Air Mauritius review by Michael Williams

9 November 2007  Customer Trip Rating :

I have just suffered two long and uncomfortable flights on Air Mauritius which tainted an otherwise successful holiday. I always travel Economy with my family wherever we go and I can say with all confidence that this food was amongst the worst I have tasted. The staff were unhelpful and gave the impression of wishing to be anywhere other than where they actually were. My screen did not work properly on both legs of the journey. When my daughter pointed out problems with her screen the stewardess said she would return to sort it out and of course she never did - I assume from other comments there is something seriously wrong with these screens which the onboard staff are unable to sort out. I must admit what annoyed me most was the attitude of the staff which would not cost anything to put right other than with more appropriate training. Air Mauritius have a lot of catching up to do.