Malaysia Airlines Customer Reviews and Malaysia Airlines Passenger Trip Reports

LHR-KUL on new A380. Onboard service very professional. Seat spacious and comfortable. Fully flat bed means a lot of leg space in sitting position. Bed whilst flat is a little bumpy. Malaysia Airlines is clearly using this flight as a flagship, staff were so good and well trained. Meals and beverages of a high standard. Business class on this plane is large. There are many attendants but the consequence is you have a variety of attendants serving you and cannot establish the rapport established in a smaller business class.

SYD-KUL in First class on B747-400. Check-in at SYD quick and agent friendly. Fast-track through immigration and security at SYD provided. First class lounge comfortable with a good selection of food and beverages. Lounge agent very friendly and welcoming. Priority boarding honoured. Greeted by name and escorted to seat on boarding the aircraft. Seat very comfortable in sitting position and converts into a flat-bed. Comfort amenities excellent. Quality of meals served were very good. Dom Perignon served and constantly refilled without asking. Cabin crew on this flight were absolutely wonderful and nothing was too much trouble. IFE was AVOD with a good selection of movies on a large personal screen. Flight departed on time and arrived early. Cabin crew thanked passengers on disembarkation. Fast track through immigration at KUL and luggage was first off the belt. Overall a wonderful travel experience from beginning to end. Excellent value for money and highly recommended.

Auckland-KL-Osaka. Found cabin staff polite, attentive and positive attitude throughout the flight. Food as good as you would hope for in Economy, seating quite satisfactory. The AVOD was poor and frustratingly unresponsive. Otherwise, enjoyable flights and will happily be returning same way in 2 weeks.

Flew business class from Heathrow to Kuala Lumpur. Flight, seating, timing was fabulous. Business class seating was only half full. Business class menu offered three options for dinner. When the stewardess came to me, all options were gone. I was offered a choice of meals from a hand written piece of paper, all rice dishes. I suspect these were what was left from the economy class meals, but the stewardess did not want to show me the economy class menu. This is not acceptable when I paid (personally) so much money for a business class flight. Malaysia Airlines should carry sufficient meals to satisfy everybody. Meals are not high cost items, are they?

ADL-KUL-FRA, new A330 for the ADL-KUL sector, and an B777 for the onward flight to FRA. Business Class in the new A330 is great, very open cabin, comfortable seating but not a complete lay flat bed, which takes some getting used to. Service on board, simply excellent. With a long connection in KUL we were given hotel accommodation for the afternoon, bit confusing on how to get to the hotel, but that was the TA fault not MH! Flight from KUL-FRA, 12 hours, older B777 but still with the most perfect of staff, and service. Cant wait for MH to join Oneworld making points and status collection so much easier.

Booked a pair of round-trip tickets from Shanghai - Bali via Kuala Lumpur. We had selected Malaysia Airlines for the price at the time of our purchase. We decided to spend 3 days in KL on our outbound trip but the online reservation system would not allow us that option. We had to process the booking at their ticketing office in Shanghai without any extra charges. From Shanghai to KL, the staff were not overtly friendly or polite. For meals, I had the Asian selection which was delicious. The onboard entertainment has adequate selection for the 5.5 hours flight. The overall experience was good. From KL to Bali, it was a smaller plane and a far short flight and the experience was good as well. On the return, we pretty much had the same experience as our outbound flights. All in, for the price we paid for the tickets, we were very happy.

MH783, BKK to KUL 3rd Sep, upgraded from Economy to Business on points. Access to Thai Airways lounge E which was dark, very average and showing its age. Food on offer was of poor quality, a few sandwiches, fruit and prawn nuggets! Staff were decent and cleared away plates quickly and there was alcohol on offer but no wine. Boarding was quick and painless, greeted at the door and offered a welcome non-alcoholic drink which I thought was odd considering it was a 5pm departure. My seat 2A was broken and when I mentioned it to the FA, she told me she was just about to let me know and asked me if I would like to pick a new seat. Once airborne, meal choices were given out, my meal was dry with a dessert I didn't dare try. Again I was offered a non-alcoholic drink with my meal and when I asked for a glass of wine, the FA looked surprised but brought it to me almost instantly! In flight entertainment was on but I was not offered headphones until the last 30 minutes of the flight. FA's disappeared throughout the duration of the flight only coming out to retrieve my tray before landing. The seat was 2-2 in Business on a 737-800 and was very uncomfortable with little lumbar support and it felt very flimsy. Disembarkation was swift and bags were out fast. There was a horrendous queue at immigration for foreigners coming into Malaysia but again nothing to do with MH. Overall, I would not pay to fly Business on these regional flights as the product on offer was only marginally better than economy. Service was absent, food awful (I had a great breakfast on the way out in economy) and the seats were uncomfortable. MH needs to up its game if it's going to stay competitive.

3rd September, A380 Airbus Kuala Lumpur to Heathrow worst flight I have experienced. Main reason was, it was freezing cold, freezing air was blowing on my legs the whole time, when asked for extra blanket stewardess said they did not have any. Did not find the crew very helpful. Flight out was on 747 pre-booked seats row 60 and 61 two seats each row. Because we came back on airbus they still gave us the same seats but because these rows on the airbus are three seats we ended with a seat either side of rows thus having someone sitting between us. Very disappointed.

Kuala Lumpur to Amsterdam on 6th of September. I had a smooth and quick luggage drop service at MH counter since I had checked in online 40 hours prior to my flight. I would suggest this service since it works orderly and promptly. I had the usual warm and friendly service on both at the airport and onboard as well. The flight was almost full however, the cabin service was well organised and efficient. I'm looking forward for my return flight soon.

Flew BNE to LHR 7th. September. Airbus A330 new model from Brisbane to KL then 747 to London Business Class. Service and attention on each flight was excellent. Slept most of the way from Brisbane to KL. Golden Lounge at KL is getting a little tried but some areas have been freshened in recent times. Good for a shower and a freshen up. Flight to London was uneventful with most attentive and polite cabin crew who regularly checked on you. Beds are lie flat but at a slight angle. Does not seem to prevent sleep would heartily recommend. This is our fourth trip to London on MAS and probably our best.

Travelled SYD - KUL- Shanghai - Beijing - KUL - SYD in older 777 aircraft. Service from cabin crew was excellent, meals good, drinks supplied as requested, in flight entertainment good. Transit through KL airport was very easy, quick and efficient. Golden Lounge looking a little unkempt on return trip at KL airport but OK for an hour's waiting time in the early morning. Will definitely fly with Malaysia again after converting from Thai Airlines - much more room in Business class cabin and service from crew much more friendly.

KTM-KUL. A clean 737-800 for the 4.30 hrs flight. FA's were not interested in greeting passengers and gave you a very cold smile. The food was tasteless and a request for a drink almost came as a mission for the FA's. Personal screens with good choice of movies/shows were the only plus for the entire journey.

KL-LHR on 28 August. Excellent flight in Economy on their new A380 service. Lots of leg room in the seat, cabin crew provided a very professional and efficient service and the food/drinks as well as the onboard entertainment system were superb. Great value for money!

KUL-BKK on MH784, the first morning flight to Bangkok. Boarding handled by one lady at the gate and she did well! The flight was full and the attendants were courteous and accommodating of some demanding passengers who insisted their hand baggage be stored above their seats despite the shortage of space. This is because MH does not adhere to a strict policy on carry on bags with some people bringing on more than one item each and some bags were oversized. In flight entertainment was 'silent' (no headphones given out) and on a loop. Service was fast and breakfast (nasi lemak) was delicious albeit a minuscule portion. The seats on this 737-800 were narrow and leg space was a little tight. All in all a respectable 2 hour flight with minimal hassles.

KUL-AOR. Surprised, pleasantly, that currently AOR-KUL-AOR has been upgraded to the newer B73-8. The seat is definitely wider and the leg room is spacious. The leather seat is soft and very comfortable. Staff service is excellent as usual.

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