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Malaysia Airlines Customer Reviews and Malaysia Airlines Passenger Trip Reports



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Malaysia Airlines Customer review :  28 January 2014 by N Robinson    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to KL on A380 in business class then KL to Melbourne in business class. 3 hour delay at Heathrow, not sure why as nobody seemed to know. Onboard seats ok and service was fines with plenty food and drinks, the bad point being on arrival at KL no cases appeared. I only hope our cases come back with us on the return journey.



Malaysia Airlines Customer review :  28 January 2014 by Lewis Prince    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Melbourne to London return. Experience inferior to that 4 years ago. Paid extra for seat choice. Change of aircraft type meant chosen aisle seat became middle of 3. Service very impersonal. Would prefer quality food not quantity.



Malaysia Airlines Customer review :  28 January 2014 by Amanda Fisher    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class, January 2014, it was a special price. We usually fly Qantas or Singapore. No comparison in terms of inflight entertainment and seat comfort, I found the staff of Malaysian hit and mostly miss. On our KL To Mumbai the staff were so disinterested it was almost amusing. I rarely eat the food, my companions commented it was reasonable and all agreed. Inflight entertainment outdated and seat recline was good flat position was uncomfortable, if you can get the special price it's worth it, otherwise I would not be happy paying full price for this level of service. On time was always good. Flew Sydney to KL then KL to Mumbai, Colombo to KL then KL to Sydney.



Malaysia Airlines Customer review :  25 January 2014 by Roger Tilling    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH767, SGN-KUL and MH020, KUL-CDG. The flight to Kuala Lumpur on a 737-800 was about 1hr 50 mins and the level of food service was extremely lavish for the length of the flight - very impressive. Unlike many airlines like BA, where seats in both classes have the same seat pitch and are 3 adjustable seats either side of the aisle, their business class comprises a permanent 2x2 layout with extra legroom. The flight to CDG was on an A380 Superjumbo. It was the quietest, smoothest flight I have ever experienced. The seat, food, service and comfort were incredible. I arrived after some sleep feeling fresh and ready for another day. Malaysia Airlines are at the top of their game - I made a good choice.



Malaysia Airlines Customer review :  23 January 2014 by Sue Newcombe    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Australia via KL and return journey. Food was bland and the crew surly and rushed. Have had much better service with other airlines. Thumbs down.



Malaysia Airlines Customer review :  20 January 2014 by J Singh    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Paris return in Business. First time in Business on Malaysia. Previous experiences with airline had been mixed. Overall their Business product doesn't have the polish of Emirates or Singapore, but is a satisfactory alternative given the price. 777, MEL-KUL, A380, KUL-CDG-KUL, and then A330, KUL-MEL. 777 is aged but found it very comfortable (more so than the much newer A330). A380 was spacious and seat was good. A330 seemed more cramped than either 777 or A380, and lacked privacy. All flights had good service. Food varied from good to excellent, and there was always plenty of it. IFE was a weak spot with not much of any interest to me. Lounges too were mediocre, even in KLIA which surprised me being home base. However despite all this, given that the cost of the ticket was substantially less than any other carrier and comparable to China Southern, it represents good value and would happily fly them again.



Malaysia Airlines Customer review :  20 January 2014 by Karam Godrei    (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business on A380 from KUL to LHR and return. Wasn't impressed with their business class offerings compared to EK, Qantas or SQ. Comparable to the old biz class seats from their 777 and 747 which reclines at an angle. The saving grace for this airline is the exceptional crew. Genuine hospitality and very warm personnel. The highlight of this trip has be about how bad the food was. Was served satay which was excellent as usual but they now serve a menu done by Chef Zubir of Masterchef Malaysia. Huge disappointment. Beef ribs were inedible as it was tough, changed to the cod which was surprisingly too sweet. Such a terrible experience for the price I paid and will certainly be avoiding MH in the future because the tremendous drop in quality.



Malaysia Airlines Customer review :  15 January 2014 by C Mawhinney    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class Perth (Australia) to Paris (France) in Dec 2013 and back in Jan 2014. Terrible experience both ways. Malaysia Airlines delayed flights to London, Frankfurt and Paris for a handful of passengers delayed arriving in from Jakarta/Singapore (the stories differed), and showed no care that hundreds were inconvenienced when they should have instead re-booked those few late passengers. No-one took responsibility to help with onward travel plans that were now destroyed. Meals not great (not enough food to ensure your choice was met). Movies poor choice. On return trip a wailing child in the small economy section behind business class meant I could not sleep. It wailed for at least 9 hours. I paid for business class for the supposed comfort and experience. Let me tell you, it is not worth it. Even had a crew member tut at me when I wasn't immediately ready with my breakfast choice (never mind she appeared out of nowhere, with no warning that they were collecting breakfast choices). Lounges very poor - terrible toilet facilities, and food just not up to scratch. I am extremely disappointed.



Malaysia Airlines Customer review :  14 January 2014 by Alastair Birkett    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL to Sydney in business class on a new A330 airbus. Cabin crew were very attentive, great in flight service, drinks plentiful and food very good. I have no issues at all with the seat comfort and size. I am over 6 feet tall and I find the seat adequate for my needs. I continue to be very impressed by what great value for money Malaysia deliver in business class. I will be flying with them again, no hesitation!



Malaysia Airlines Customer review :  14 January 2014 by Alastair Birkett    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Adelaide to KL on a A330 airbus in business class. Another great flight! I have only praise for the fantastic experience I continue to enjoy when flying Malaysia airlines. The food in particular on this flight was of a very high standard and worthy of mention.



Malaysia Airlines Customer review :  14 January 2014 by Alexander Wijaya    (Indonesia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying KUL-CGK route, MH very disappointing. Still using an old B737-800 aircraft. Cabin interior looks old and boring. The seat cannot be recline. The meal was very simple, only rice, curry fish, and boiled vegetable which had no taste. The service was very slow. Passenger beside me order a nescafe one hour before landing. However up until landing the plane was still not served. Staff apologized and offered the salted nuts snack. No entertainment on board, this was an international route and a 2 hour flight.



Malaysia Airlines Customer review :  14 January 2014 by Alastair Birkett    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL to London on A380 in business class. This was sadly the last of my 4 flights on my Malaysia/Australia holiday. I started by holiday on an A380 in business from London to KL and what a great way to finish! I can honestly say that out of all the airlines that I have flown with in business class, Malaysia beats the competition hands down. The A380 experience in business class is just fantastic. None of my 4 flights disappointed.



Malaysia Airlines Customer review :  13 January 2014 by M Jamaludin    (Malaysia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH17, Amsterdam-Kuala Lumpur, 3 January 2014, Business class on 777. Seat was outdated and uncomfortable. Cabin crew were not helpful and attentive. Catering was really bad and disappointing. Garlic bread was inedible and hard as a rock. Meals were ordered through Chef-on-Call but was given different meals. Cabin crew replied 'maybe they thought rice and potatoes were the same' when I asked about the meal. IFE was not updated and still showing last month movies and TV programs. Definitely not a 5-star airline.



Malaysia Airlines Customer review :  13 January 2014 by J Friedman    (Sweden)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Kuala Lumpur - Bangkok on Dec 30th. After reading the mixed reviews of this airline I was somewhat sceptical of flying with them. Old tatty Boeing plane from beginning of the 90's, so worn out and tired cabin. Seats and tables were broken, to the point where the entire seat row wouldn't recline. Food was actually inedible, which is bizarre for a 5 star rated airline, even air Asia can offer tasty dishes. First time on premium airline I had to return the food. FA's were efficient and courteous in service. There was absolutely no point in paying more flying with MH on this route. Will not be flying further with them.



Malaysia Airlines Customer review :  13 January 2014 by Budi Chandra    (Indonesia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight from KL-Langkawi. MH use very old B737-400 for this route, the seats and interior looked very tired. It is not a 5 stars airline for sure, Malindo aircraft is certainly beating MH. For an hour flight, only peanuts and one round of drink was served. MH really need to replace their old B 737-400 to stay competitive.



Malaysia Airlines Customer review :  13 January 2014 by J Ashiblie    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled on MH1, LHR-KUL, 3 Jan as part of an American Airlines ticket originating in West Palm Beach via Chicago and London. The seat comfort on the A380 lower deck is as spacious as it is on the upper deck. The wide seats and the legroom made the journey most pleasant. The meals were sumptuous and the service is beyond expectation. Crew were definitely top notch. I have never had a comfortable long haul flight in economy in over 20 years when legroom started shrinking.





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