Malaysia Airlines review - by Azimeer Manaf

27 November 2007  Customer Trip Rating :

KUL-FCO-KUL ( Class. Opted for Malaysia Airlines as it was the most convenient to travel to Rome without lengthy stopovers. Both legs on B777 - Malaysia Airlines is one of the few airlines with generous seat pitch (34") in Economy. Great selection AVOD. Cabin crew polite and efficient, may be a bit robotic at times but friendly. Crew were fast to answer calls from passengers and made several rounds of drinks. Two meals and a small snack were offered during the flight. The meals were quite good although the portion has shrunk over the years.

Malaysia Airlines review - by Rob Boyce

27 November 2007  Customer Trip Rating :

London-Kuala Lumpur-Siem Reap, return Phnom Penh-Kuala Lumpur-London. Reasonable check in at Heathrow although unable to issue boarding card for flight KL-Siem Reap, which necessitated having to queue up at transfer desk at KL. Good flight with good crew on both legs of the outward trip. Another good crew Phnom Penh to Kuala Lumpur but very disinterested crew for KL-Heathrow leg who were unable to smile, slow to answer call buttons and seemed disinterested in safety - eg seats reclined during take off and landing, seat belts not checked.

Malaysia Airlines review - by J Teoh

12 November 2007  Customer Trip Rating :

SYD-KUL-PEK return in Economy. SYD-KUL delayed due to bad weather but the captain and crew frequently kept passengers informed. Even the crew started a trolley service with drinks and snacks whilst on the ground because the delay turned out to be longer than expected. The crew were friendly and attentive. SYD-KUL-SYD sector offered 3 meal choices and hot meals were good. On B747-400, IFE was pretty good and seats were generally comfortable with generous legroom although a little narrow. KUL-PEK-KUL was on the A330-300, which were a little older and not upgraded like the B747-400 with in-seat IFE. There were only 2 meal choices on this sector. Crew were consistently good on all sectors.

Malaysia Airlines review - by Habari Warjri

12 November 2007  Customer Trip Rating :

BWN-KUL-EWR Economy Class. On transit in KUL I was put up at Concorde Inn near the airport which was a decent accommodation. The flight attendants were very pleasant. Food was average and alcohol was always served on request with no issues. Entertainment system is quite good with decent choice of Movies, TV Show and games. Seats were quite uncomfortable and unhygienic - seats definitely need to be disinfected more often.

Malaysia Airlines review - by Peter Schweizer

3 November 2007  Customer Trip Rating :

BNE-KUL-FRA return in economy. Travelled with infant and had confirmed bulk head seats with bassinet on all 4 segments so no problems with pitch but seats are rather narrow due to stiff arm rest. Aircraft (744 and 777) in clean condition and service onboard (in economy) truly 5 star. Flight attendants extremely helpful and they took care of our 11 months old son so we could eat. Meals tasty and frequent drink service even though I was surprised that they ran out of beer 2 hours in to the flight from FRA to KUL. All 4 flights delayed between 30 and 60 minutes but made up time on each flight and arrived on time. Pan Pacific Hotel paid for by MH in KUL due to 18 hours stopover on the way to FRA excellent and gave us a great chance to rest and make our son tired for the longer flight to FRA. On way back stayed at the Hilton KL at own cost and fund the check-in facility for MH flights at KL Sentral to be of excellent value. The ground operations outside of Malaysia really lets them down. Tried changing return flight and MH's FRA city office advised I would need to fax a copy of my paper ticket in order to change my booking. What a waste of time in a time of e-tickets but I understand MH will switch to e-tickets later this year. The outsourced check-in staff in FRA caused chaos by telling people to get in line for counters that were not open and the QF staff "greeting" us in Brisbane was outright rude. 5 stars for the onboard experience and services provided in KUL but only 3 stars for on ground services in BNE and FRA. Will certainly use MH for next trip to Europe!

Malaysia Airlines review - by A Lopes

1 November 2007  Customer Trip Rating :

AKL-KUL-BOM : flight was on time and enjoyed it. I had the ability to book the seat number on all the flights in and out of AKL. One thing that I would not recommend to anyone is to not take the free accommodation that is provided by the airline as they put me up is one of the cheapest hotels around. I was afraid leave the room with my baggage unattended.

Malaysia Airlines review - by L Novick

1 November 2007  Customer Trip Rating :

Economy class KUL - AMS. Although the friendliness of the service seems to have declined over the past several years we found staff to be quite friendly still. There was ample legroom to get a full length stretch (I am 5' 9") although the seat did feel a little narrow but with a 3x4x3 configuration on a 747 it can't be any more narrow than the competition. The food is always fine and there is an ample selection on the entertainment program.

Malaysia Airlines review - by Brian Rippingale

29 October 2007  Customer Trip Rating :

Golden Club Class Dubai to Kuala Lumpur A330. Excellent seat pitch, width a little restrictive in Business, crew were fantastic. Very smooth flight with one main meal served, followed later with a snack prior to landing, Only criticism was the plane being a little old and tired, old style seats with a scratched tv screen. We were unable to book our ongoing seats at Dubai airport. Considering it was a booking from Dubai to Perth I cannot understand why I would need to queue up at both airports. At KL we had to queue to get our boarding pass to Perth - took a good 20 minutes to find the counter and when we did get there the business counter was closed. Kuala Lumpur to Perth B 777 - what a difference in plane, the seats were the new system, they are not totally lie flat but very close, lots of legroom, service once again fantastic. Try and check what plane you are flying as 747 & 777 have much better seats.

Malaysia Airlines review - by I Joseph

26 October 2007  Customer Trip Rating :

LHR-KUL Economy. I took this flight as it was the only direct flight available to me and because of Malaysia Airlines reputation. When I checked in I was informed my choice of seat was unavailable so I had to have the inboard seat in a row of four. The flight itself was hell. People pay a lot of attention to seat pitch but seat width is just as critical and these seats are narrow. I sat squeezed in between two petite ladies (I'm 5'11" and of average build) had I been sandwiched between two guys there would have been major shoulder room issues. The footrest protrudes into the leg room area and sits too high for anyone above 5'8" to find of any use. The second problem is that the power supply for the IFE sits in the way so you end up having to position your legs on a diagonal. And don't even get me started on the seat comfort; it was like sitting on a plank of wood. Alcohol was very sparingly dispensed (one small plastic beaker of wine) so I had to ask for more (I'm not talking alcoholic proportions, three glasses of wine on a 12 hour flight). I spent the rest of the flight unable to watch a movie clearly or do any work because the person in front had reclined their seat fully - fair enough it's a night flight. Finally just as I was starting to get to sleep I was ordered to put my seat up so that they could serve the second meal of the flight (a meal that I didn't want anyway). Sure the staff smile a lot but that isn't customer service in my book.

Malaysia Airlines review - by J Ray

23 October 2007  Customer Trip Rating :

BKK-KUL-BKK Golden Club Class. The flight out of Bangkok was on an Airbus, and boasted the most accomplished crew I've encountered. It was a very welcome way to arrive in Malaysia. Champagne before take off, a choice of western and South East Asian food and very good wine. Baggage on the carousel as the passengers got to it. Excellent lounge on return, and then an older but still comfortable 737 to BKK, with wide and comfortable seats, a hot breakfast. Again, the crew was really excellent.

Malaysia Airlines review - by P Karunaratne

9 October 2007  Customer Trip Rating :

DXB-MEL. The flight Dubai to KL was on a rather tired A330-300. Considering this was around a seven hour flight I was disappointed when I found out that there were no PTVs onboard. The meals were below average. The crew was excellent. KUL-MEL was delayed by around 2 hours - ground staff did an outstanding job by keeping the passengers informed. This time the flight was much better on a B777, AVOD was good, but not great. Meals average. Overall, MH consistency varies a lot.

Malaysia Airlines review - by Jeffrey Leong

9 October 2007  Customer Trip Rating :

I agree with quite a number of people who have commented here about the good quality of MAS long haul Boeing 747 and airbus aircraft, but the very poor quality of its regional/short haul flights on their 737s - the latter being old, tatty and cramped in the cabin, even in business class. Even lowcost airline AirAsia has better and cleaner 737 aircraft than Malaysia Airlines. The cabin crew on MAS are however probably one of the best of any airline.

Malaysia Airlines review - by Chris Kitchen

5 October 2007  Customer Trip Rating :

NRT-KUL-NRT. Direct flight from Narita was excellent - clean, airy cabin in a new-looking 777, good, regular service and a very nice meal. The on-demand entertainment system was decent, although not as extensive as on the way back. The return via Kuala Lumpur, the first portion of which was on an old- ish 737 with very limited leg room, rendering the 2.5 hour flight quite uncomfortable. Kuala Lumpur to Tokyo portion overnight and again on a very nice 777, although legroom was an issue. However, the economy service was terrible. Drinks offered only twice during the seven-hour flight, inexcusable considering the parched atmosphere of the cabin and the recent restrictions on bringing liquids onto aircraft. The evening meal consisted of a solitary cream cheese sandwich, while breakfast was served around 4.30am, three hours short of landing, and allowing little time for genuine sleep. Overall, very hit and miss.

Malaysia Airlines review - by Stephen Lloyd

5 October 2007  Customer Trip Rating :

Johor Bahru to Kuching, and Kuching to Singapore economy. Both flights were delayed, for a total of 5 hours between them - the latter leaving 3 of us hurtling across Changhi airport to get a connection with literally minutes to spare. We chose MAS over Air Asia principally because of the punctuality. Onboard, older 737s do not match the comfort of the competing Airbus aircraft, feeling tight in the seat and also on leg room. Overall a disappointment, despite good air crew. I think MAS needs to update it's short haul aircraft.

Malaysia Airlines review - by G Milland

30 September 2007  Customer Trip Rating :

LHR-KUL-SYD and return in Y. A very good economy class product - the best I've ever flown on the kangaroo route, actually. More room than Qantas, Singapore or BA and better service. The staff are friendly and full of smiles. One might think that all one really wants from cabin crew is functional competence. But on a 24 hour+ trip, having pleasant people around you really does matter. Good food - especially the Malaysian choices. Plenty of room - even for a 180 cm tall chap like me. KUL is an efficient, uncrowded hub but for a stop longer than six hours or so I'd recommend the cheap, clean and handy transit hotel. AVOD system seems to be a bit precarious and kept crashing. But I always make sure I take a good book on a flight like this. The prices fluctuate but I would be happy to pay a £100 premium to fly MH. The main thing I'd like to note, though, is the superlative service I got from the ground staff at LHR. There was a mix-up over my tickets. No fault of MH but the supervisor went to extreme lengths to make sure I got on the plane. It is down to her that my family and I will now always make an effort to use this airline on our regular trips to SYD.

Malaysia Airlines review - by A Bligh

30 September 2007  Customer Trip Rating :

KUL-BKI-TWU return in Business Class. The equipment used for the breakfast service was a total miss match. Hot beverage in new business class mugs, side plate the new first class, bowls the old standard business tableware, salt pepper was in the old first class shakers and main meal in the old economy casserole dish. Because of this they get a zero for presentation! Arrive in BKI with only 15 minutes left for my connecting flight. After running to clear immigration and arriving at the gate for the next flight, only to be told that that flight was also delayed by 40 minutes. During the check-in for the return flight 3 days later, I was informed that the flight was re-timed by 1 hour then delayed by another 30 minutes. Only the final sector was on time. Cost cutting has really affected the inflight service for Malaysia Airlines. There is no more alcohol served in business class on domestic flights. The quality of the meals poor. Even quality of the crew is inconsistent. For their domestic business class, they don't deserve the 5 stars. Only saving grace is the domestic lounge in KLIA.

Malaysia Airlines review - by J Head

27 September 2007  Customer Trip Rating :

LHR to KL. Outbound in 1st Class, return in Business Class. This is my 7th trip to Malaysia this year, all with Malaysia Airlines. The overall product is still very good but let down (as I've written on this forum before) by the Enrich Customer Service. Outbound, I upgraded from Business to First using my Enrich points. These were deducted from my account immediately, yet I still await the original Business Class points allowance to be credited to my account one week on. Sent Enrich Customer Service an email about this but as usual, not even the courtesy of a response. Rang Enrich customer service in KL who said that my membership details were not on my booking details (not "I'm sorry sir, I can see you obviously took the flight, let me help you here") By the way, I know my details were in the system as I confirmed this at Heathrow on the outbound leg. One other thing to point out, on four of the seven trips with Malaysian Airlines this year, I've purchased various items from their in-flight magazine ranging from jewellery to perfume and toys for the kids. Whilst the cabin crew dutifully take my Enrich Gold card away at the time of every order, I've never received any of the points for any of the purchases made during the past year. Overall, a good product on the ground and in the air, severely let down by the lack of any customer service or responsiveness from the Enrich Team in KL. I think I'll seriously consider BA to Singapore and then a short hop up to KL from now on.

Malaysia Airlines review - by Mike Wallace

18 September 2007  Customer Trip Rating :

Business class, Melbourne to London then Amsterdam to Melbourne. Excellent service, seats were great . Experience better than Qantas. Only complaint same entertainment on all fights even though trip was over 5 weeks. Will fly with them again .

Malaysia Airlines review - by D Maton

6 September 2007  Customer Trip Rating :

LHR-KUL-BKK-KUL-LHR. Flight crew smart, polite and on the ball. Food standards have suffered as a result of cost cutting measures and drinks are not so free flowing as other carriers. KUL-BKK-KUL 737-400s could do with refurbing but flight crew helpful and food good for short flight. Both flights approx 66% loading so no seating issues. KUL-LHR did not get requested seats despite reconfirming several times. KL Sentral check in staff did not know type of aircraft or seating configuration and informed us that the flight was only 75% full. Flight ended up overbooked with standby passengers and VIP passengers and entourage. As a result many passengers were shifted around or in the wrong seats. Flight crew did a great job of sorting out the mess and we were offered Champagne whilst they re- allocated our seats. MAS have cut costs and it now starting to show in the quality of the fleet which are now old and meals which seem of low quality. Despite this the flight crews are the main reason we choose to travel with MAS.

Malaysia Airlines review - by A Futeran

28 August 2007  Customer Trip Rating :

Economy from Sydney to Paris and back via London. Travelling with an 11 year old the prospect of a fabulous entertainment system was a great incentive. All flights ran to schedule, staff great , planes clean and smart and the entertainment system was fantastic. Seat pitch for economy was great, can't imagine being any more cramped in than we were! I was prepared to give then 5 stars but one issue stands out that reduces it to 4, the food or lack of it. Seems they might have cut some costs here, prepare on a long haul flight to miss a meal- 14 hour flight from Sydney to KL with one main meal, a snack pack of pringles and then a light breakfast before landing. Asked for a snack at one point for hungry 11 year old and was given a few dry biscuits. Same on London to KL on the way back - do not expect adequate food if you travel economy anyway. Might try SIA next time as I hear their food quality and quantity are excellent. Anyone else feel the same way?

Malaysia Airlines review - by Simon Loh

16 August 2007  Customer Trip Rating :

SIN-LGK. Had a seat near the emergency exit at the center of the plane which has wide legroom. Friendly and polite FAs, they work hard. Food is good for the short flight. Different kinds of newspapers provided. Good service on-board, however MH needs to refurbish the cabin for these short- haul flights to match their 5 star status.

Malaysia Airlines review - by Robert van Deventer

15 August 2007  Customer Trip Rating :

AKL-KUL-FRA return Boeing 777 Business. Lounge access in Auckland through Koru club, which was relaxed, quiet, with a good selection of food and beverages. Service on board was excellent with staff at your side within a minute after ringing for service. This was the same on all sectors no matter what time. The food on board was excellent as was the selection of beverages. The on-demand entertainment sufficed though quality movies were scarce on AKL-FRA leg. Better selection on return. Entertainment system broke 2 hours out of Auckland. FRA-KUL my partner's seat didn't function and staff managed to swap a pax around and give us two functioning seats together. Golden Lounge KL was large, well positioned, with excellent services. High quality food and beverages and free internet access. Golden Lounge Frankfurt was problematic. I traveled on an award ticket and was denied access to the lounge. The German staff was unhelpful, unyielding and rude. Be aware that pax need to have a paid (not an award or points) business-class ticket in order to get access. On laptop powerpoints: although every seat has a powerpoint, located in the seat under the remote control, Apple users may not be able to use it. The square Apple power adapter (with universal adapter (two flat pins)) does not fit. A way around it may be to have a universal adapter on a lead coming off the Apple adapter.

Malaysia Airlines review - by Tapani Utunen

3 August 2007  Customer Trip Rating :

DEL-KUL-DPS-KUL-DEL in Economy Airbus A330. An average experience : 2 out of 4 flights more than 5 hrs late, cabins not clean, broken audio system on all four flights, despite change of earphones. Cabin crew proved excellent and the meals were good. Mixed feelings.

Malaysia Airlines review - by Sadiq Hassan

31 July 2007  Customer Trip Rating :

Golden Club Class KUL-LGK on a Boeing 737. The domestic lounge in Malaysia was quite good with an excellent asortment of hot food that was delivered to wherever you were sitting like in a restaurant. Flight was delayed for 45 mins but no explanation given. Crew were very professional and accomodating. The seating was quite cramped. The pitch was 38" as advertised, but the seat back is so thick and the legroom is very little. Arrival in Langkawi was excellent. The priority tagged bags were first off the plane and took only a few minutes. A very satisfactory journey with Malaysia Airlines.

Malaysia Airlines review - by Neil Salmon

31 July 2007  Customer Trip Rating :

MEL-LHR return Economy. Do this trip with the family about once every eighteen months but this was the first where the kids no longer qualify us for the bulkhead seats so chose Malaysian partly based on seat pitch. It was passable but anything less would be very uncomfortable for anyone over 6 feet like myself. No activity packs for the kids though their meal box featured a push-out-and-put-together paper plane. ICE was good but we'd seen everything we wanted to see by the time we were over Eastern Europe and disappointingly the same choices of TV were in place for the return a month later. Delayed for nine and a half hours on return from LHR due to late arrival of incoming plane and extreme weather conditions, two of which were spent on the plane at the gate as we'd missed our slot. Meal vouchers provided both at LHR and KUL where airline staff dealt with those of us who'd missed connections efficiently and courteously. Overall Malaysian are definitely up there with the best of the kangaroo routers and we'd certainly use them again.

Malaysia Airlines review - by W Lee

12 July 2007  Customer Trip Rating :

LHR-KUL-LHR. Flew business on this occasion, though I usually fly economy with MAS. Wonderful experience, crew is another level altogether, faultless. After flying multiple times with MAS, I am always impressed by how fantastic the crew is.

Malaysia Airlines review - by Steve Hayes

11 July 2007  Customer Trip Rating :

AKL-KUL-AKL in economy. The first leg from AKL to KUL is a daylight flight. As a result all passengers are awake and as such require refreshments. Served well with juice and orange. Alcoholic beverages (beer and wine) however ran out after the first meal service. Crew did try to locate more on the flight but to no avail. Therefore we became a temperance flight somewhere over Queensland. Crew were very good and attentive throughout the flight. The food was bland to say the least. Considering how good cuisine is in Malaysia, this is a shame. The seats were comfortable for the 11.5 hour flight, some even managing to snooze off. The selection of entertainment was good. Onboard service was OK. Did not run out of alcohol this time but MAS forgot to update the films/TV to July, still had June's programming even though the inflight magazine said July's should be screening. Given the flight was on 8th of July this is pretty slack.

Malaysia Airlines review - by John Hall

19 June 2007  Customer Trip Rating :

LHR-KUL return in Economy. Cabin crew passed through the cabin every 15mins with drinks (water, orange or apple juice) and provided with us some small bread rolls with salad fillings. Very good food and a good seat pitch for economy of 34". AVOD system worked without a hitch, was a little slow to respond at times but this didn't cause any problems. The return flight was just as good, although they did run out of my choice for breakfast but that happens all the time on airlines. The whole experience was enjoyable with professional and friendly service.

Malaysia Airlines review - by A Kapse

24 May 2007  Customer Trip Rating :

Melbourne - KUL - Mumbai return on business class. MEL-KUL leg was on 777 - lie flat seats, excellent service, food and IFE. We chose row 5 which is behind bulkhead and just ahead of economy class partition. Very good choice, we had our own little alcove. Highly recommend these seats on the 777. Same for return leg. KUL-BOM and return leg was on an old A320. Seats were horrible considering it was business class. Did not recline much at all and did not have flexible head-rests. Really bad. MH need to replace the interior of these old aircraft.

Malaysia Airlines review - by J van Pommel

22 May 2007  Customer Trip Rating :

ZRH-KUL-KBR-KUL-SYD in economy class. We had a great experience with Malaysia Airlines. Outbound from Zurich about 45 minutes delayed but otherwise all the flights were on time. All flights excellent, great attentive cabin crews, food also alright but not as good as when we travelled with them two years ago. Also quite a bit of seat pitch, more than most airlines. On the KUL-SYD we got upgraded to Business which was a pleasant surprise, and their lounge in KUL was very good. Overall, better than our return flights on Singapore Airlines. I'm glad to see such a good airline, especially after having experienced the dreadful service of European airlines. Would gladly reccomend MH to anyone travelling to Asia or Australia - especially families, they take good care of children.

Malaysia Airlines review - by Peter Rahm

13 May 2007  Customer Trip Rating :

FRA-KUL-FRA. Economy class. Check In in FRA and KUL was OK. The food was something disappointing. It is hard to get a second beer to dinner. During the 11 hor flight bad supply of water and sandwiches (tastes terrible) in the night; seldom you could see a person offering something to drink. The entertainment program is very good. The same bad experience at breakfast. The staff was friendly only when entering and when leaving the aircraft Boeing 777-200. The space at the seat is good. Return flight delayed one hour, no explanation, no apology.

Malaysia Airlines review - by Tilman Kern

9 May 2007  Customer Trip Rating :

PVG-KUL-MAA-KUL-PVG in Economy. Flight ex PVG delayed, information given at check-in that due to technical difficulties and/or plane-rescheduling the departure time is not 1015 am but approx. 1240 pm. Check in smoothly, pleasant ground staff, apologized for the delay and handed out meal voucher. Got requested seat (emergency exit). Had to kill time in PVG which is quite challenging as shopping is very limited. After security check, updates of the flight became rare, but this is not MH- fault but PVG-staff. Went to central information desk and was briskly asked to go away and check the flight table, this is only China Eastern information. I asked them why they claim to be central information, became a blank stare and was ignored after that. Well, PVG-staff and service is still a big, big difference. Gate was changed several times, and at 1200, the plane finally arrived. Instead of scheduled B-777 it was A330. Despite arriving the gate at 1200, boarding was already at 1230 and departure as scheduled 1240. Aircraft was, given only the short time the cleaners had, perfectly clean. Interior design looked very old. No personal IFE, only small screen in front and every 5 rows. Cabin crew was excellent, food was good. Became a bit jumpy as boarding for my connection to MAA was scheduled for 1840 and our flight only arrived KUL at 1840. Cabin crew reassured that the connection flight will wait. Upon arrival in KUL, I found out they use the same aircraft to continue to MAA so no terminal/gate change was required. Flight left KUL with approx 1 hour delay due to the delayed arrival from PVG. Again, pleasant ground staff. Got upgraded to business class after boarding, as economy was said to be full. Very pleasant experience, even more attentive and friendly cabin crew, plenty of space. However, also here, old-fashioned interior design, also no personal IFE but even smaller screen in front of the cabin. Food was excellent, especially the satay. On return, everything smoothly, no delays. Ground staff in MAA a bit grumpy but gave me requested seat. MAA-KUL again in A-330 with old interior, KUL- PVG in 777-200 with new interior, personal IFE and a excellent choice of programs, though some channels did not show the movie they were said to show. Food again excellent, Cabin crew (with one exception who seemed to have a bad day) very pleasant. Overall, a very pleasant experience, I can recommend MH and will surely fly them again.

Malaysia Airlines review - by Alex Valentin

8 May 2007  Customer Trip Rating :

CDG-HKT via KUL in economy. Check- in at Paris airport took place in the old terminal 1 - a mess but all the flights on time. The aircraft on the first flight was a modern Boeing 777-200. Seats in economy didn't have a very convenient configuration (2-5-2) but legroom was OK. IFE on personal screens was very complete and easy to use with some movies in french. Just after take-off an aperitif has been served followed by a correct lunch. Two choices available but only Malaysian food. The pillows and blanket available were very smooth and comfortable but no amenity kits were given. Before landing a second meal served. The choice was a little bit strange for a breakfast (fish or beef). Kuala Lumpur airport is msgnificent and very good for having a quick and an easy connecting flight. KUL-HKT segment was short (1h25) but an hot meal was available. The crew on all the flights were very smiling and professional. I will fly this airlines again and will recommend it for the great space available on board and the quick connections to asian cities.

Malaysia Airlines review - by Grace Ong

1 May 2007  Customer Trip Rating :

KUL-MEL-KUL Economy Class. Seats & legroom were all right as I am quite a petite person. Food wasn't particularly great. Great cabin crew, all smiles, but the pilot's English wasn't very good - I doubt many people understood what he was saying over the PA. Bad IFE - what made Malaysia Airlines change everything so drastically? IFE also had a tendency to freeze at least 2 minutes before any PA, and up to 5 minutes after. Considering the many pleasant flights I've had with MH previously, this one was a little disappointing.

Malaysia Airlines review - by G Burrows

28 April 2007  Customer Trip Rating :

PER-KUL-IST Rtn in D Class. All sectors on older A330-300. No personal IFE on any sector. IFE ordinary at best (same movies were shown on all sectors!). Inflight service first class, cabin crew readily supplying food & drinks when required. All in all I would have no hesitation in flying with Malaysian again but they need to step up with there IFE, if they want to compete with the likes of Singapore & Emirates.

Malaysia Airlines review - by R Gaynor

20 April 2007  Customer Trip Rating :

BNE-KUL-BLR return. BNE-KUL sectors with nice new aircraft, B777, good IFE, service and meals. KUL-BLR sectors older aircraft (A330-200) no personal screens, bad IFE - headsets did not work on outbound flight, food good, service lacking, seats uncomfortable. Drinks were served often on all flights but not much variety - OJ, water, tea or coffee - if you wanted anything else they had to fish it out from the back. Hotel stay in KL nice very flexible with meal voucher.

Malaysia Airlines review - by R Matheson

20 April 2007  Customer Trip Rating :

ADL-JNB-ADL in Y cls. ADL-KUL segments in 777 with IFE on demand. Was seated in bulkhead row 11J and nice legroom. Catering was venison sausages and mashed potato. Please MH return your catering back to the way it was before budget constraints! KUL-JNB was 747 and crew asked me to move to row of 3 by myself at back of plane so family could sit together. Don't like the 747 as much as the 777, toilets at back of plane seem cramped.

Malaysia Airlines review - by Lynne Evans

20 April 2007  Customer Trip Rating :

Just arrived back from Melbourne via KL with a side trip to Kota Kinabalu. Would certainly use again. International flights were brilliant, plenty of leg room, attentive, friendly and courteous cabin crew. Good food. Flight times were traveller friendly too. Domestic flights were a bit of a shambles with delays and cancelled flights.

Malaysia Airlines review - by Ian White

20 April 2007  Customer Trip Rating :

LHR-KUL then KUL - Langkawi & return to LHR in economy. Staff pleasant & helpful, constantly going around cabin offering snacks / drinks & picking up rubbish on long flights. They also kept the toilets clean checking them about every hour! Legroom, meals & inflight entertainment fine, kid meals there as ordered. All in all as best as it is going to get on a long flight to Asian.

Malaysia Airlines review - by J Smith

12 April 2007  Customer Trip Rating :

PER-KUL-BOM-KUL-PER Travelled Business class, DEC 2006/JAN 2007, all legs on new Business Class apart from BOM-KUL which was supposed to be a 777 but changed to 330 with old seats. No faults apart from the scheduled aircraft change in BOM. Travelled on 747, 777 and 330. Seats are excellent. Lounges at PER, KUL and BOM very good, especially KUL. Entertainment, service and food fantastic. Amenity Kits handed out on all legs, have everything you need. All this for a great price. Malaysia airlines have really excelled and I look forward to travelling with them in the near future.

Malaysia Airlines review - by C Chan

10 April 2007  Customer Trip Rating :

BNE-KUL-JNB-KUL-BNE. Economy. Superb cabin service, nice aircraft with ample leg room, and IFE were working well in all four flights. All the flights full except for JNB-KUL leg, and cabin staff are very attentive The food above average, I especially like their Nasi Lemak (a traditional Malaysian breakfast) before touching down Jo'burg. One of the FAs on JNB-KUL has excellent skills in pacifying the babies on board - or else I would have to endure a loud crying baby 4 rows in front of me in the 11-hour flight. I have nothing to complain about their service.

Malaysia Airlines review - by Karen Clark

10 April 2007  Customer Trip Rating :

PER-KUL-HKG, SIN-KUL-PER 777-200 Business class. All flights left and arrived on time. Cabin crew excellent. The food was good but not great, I like the satay they offer before dinner or lunch. The staff addressed us by name on all legs. I found the new lie flat seat great but my husband found the seat uncomfortable due to a bar he felt digging into his bottom. As these were all daytime flights I cannot comment on the comfort of trying to sleep in them. Our baggage was on the belt first on all legs which is a great bonus. I have read that some passengers feel cut backs have been made but in business class I didn't get this feeling and I have flown MAS at least once in the past 4 years. A 5 Star experience for me. 

Malaysia Airlines review - by David Earl

4 April 2007  Customer Trip Rating :

London to KL return. Outward journey fantastic as 747-400 only had around 80 passengers, meaning everyone had at least 2 and usually 3 seats to lie across. Both meals adequate and plenty of drinks available throughout the flight. Only slight complaint was video on demand not working meaning that only the 5 or 6 movies on the main channels could be viewed and these were on a continuous loop so could not be re-wound, paused etc. Flight full on return so service understandably slower. Good meals and pleasant staff. Only complaint was that although there were only 4 or 5 young children on board (under 3 years old) they were scattered all over the plane so nobody got any respite from the crying. The one 2 rows in front of me managed to stay awake and cry for 8 hours. Maybe long haul carriers should consider a family section and an adults only section.

Malaysia Airlines review - by Mike Brown

31 March 2007  Customer Trip Rating :

Sydney - Kuala Lumpur economy class. 747-400 looking tired. Leg room probably one of the best at 34" but seat back tv tiny. Video and audio on demand not working at all in my row. Could only watch the flight progress map which was great but quite boring for 8 hours. Drink service as per usual but dinner service was disgraceful. They had three choices but ran out for about 10 rows. Only Venison sausages left. Why one would offer this in economy is weird as no one wanted them and were quite angry with the crew. Food was dry and the mashed potato with it was powdered potato. Second meal was just a chicken sandwich which was also terrible. Cabin crew were great and did plenty of drink patrols but one can tell corners are being cut at MH as catering used to be superb. Would re-think flying them again.

Malaysia Airlines review - by Jeffrey Leong

29 March 2007  Customer Trip Rating :

We have flown MAS on business class London-AKL before and their service was very good. We found the standard of their regional Southeast Asian flights to be variable. In February, we flew DPS-KUL on economy class and KUL-BKK on business class but were surprised to find the economy class service was better! The first flight from Bali was on a modern Airbus A330 with comfortable and felt rather spacious with comfortable seats even though the flight was practically full. What was more, the light meal was delicious. They even provided a red wine, which my travelling companion who is a wine connoisseur said was of high standard and rather exclusive, and that he would only have expected it to be served in first class. Only thing was it was served chilled, which should be at room temperature. The second flight to Bangkok was an old an almost unloved B737 with interior that needs refurbishing, and seats that have seen better days. It felt cramped. The meal served was uninteresting. Maybe it was a mistake to order steak on an airplane as it was dry, overcooked and did not taste nice. The cabin crew service on both flights were good as on the majority of MAS flights. I think MAS ought to upgrade its Southeast Asian flights to bigger and more modern planes like the Airbus A330, and not use those older and smaller 737s althogether. The meals ought to be more standardised so that they are good on all flights, rather than some flights.

Malaysia Airlines review - by J Steel

26 March 2007   Customer Trip Rating : n/a

KUL-AKL, economy, pleasent, but nothing out of the ordinary, 777 service which is always good. Catering good, drink selection poor. Arrival in AKL usual fight to get off, but made it out of terminal in 25 minutes which is great. Would travel again but may look elsewhere first. KUL a bit boring for any length of time to be waiting around in when compared to SIN, be warned very few food outlets take credit cards.

Malaysia Airlines review - by Indy Sivapatham

9 March 2007   Customer Trip Rating : n/a

LAX-KUL Return in Economy. Departure at LAX was an hour late and it was well past midnight. Dinner was served within an hour of the departure and then the lights were switched off. Legroom was good in the older 747 even for a 6ft like me. IFE was excellent. PTVs in well working condition. Breakfast served into the 13th hour of the flight and the plane landed after completing its 14:50 hours journey in our stopover at Taipei. Due to a small technical glitch, the flight was delayed for 3 hours at Taipei. However, meal was provided at the airport and I finally arrived in KUL 23:50 hours after leaving LAX. The service was top notch in the return flight and the crew was there in sight for the whole journey back to LAX. 3 meals were served and drink service was around the clock throughout the entire journey back to LAX. Crew was well attentive to all the passengers and earned the five star rating that they truly deserve.

Malaysia Airlines review - by Graham Thomas
3 March 2007

LHR-KUL-SYD return. All sectors in business class apart from KUL-SYD where we got a complimentary upgrade to First class. Food okay, but slightly disappointed with choice, but then again you can't please everybody ! Angle-lie flat seats as expected after reading reviews on this website - you do slide down them and with having sore feet to start with, they were even more painful after the flights because your feet take most of your body weight because of sliding downwards. Dissapointed with KUL-LHR leg - they could not offer any snacks to eat during flight. No cheese/crackers, biscuits and only two small sandwiches left which we were amazed with after Malaysia stating snacks are always available in between meals. Only six business class passengers on SYD-KUL 777 flight so nice and quiet. Would still consider flying with them again as their Golden lounges leave other airlines standing.

Malaysia Airlines review - by T Christiansen
3 March 2007

SYD-KUL-LHR return. Economy. Ground staff pleasant & helpful, requested seats were available check in smooth and efficient at SYD, KUL, LHR. Seats comfortable with good legroom compared to other airlines (747 &777). KUL-LHR full plane but cabin crew as good as ever. Luggage lost LHR and turmoil as baggage contractor could not handle volume of passenger reports. Three days of silence with no information available only a recorded message before bags appeared.