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MALAYSIA AIRLINES customer review :  30 November 2009 by Owen Evans   (UK)

KUL-SIN-KUL-DXB. KUL-SIN-KUL operated on 737-400 which although old were well maintained. Crew on this short flight hard working and managed to do 2 drinks runs in a 40min flight! KUL-DXB operated by A330-200, again an older aircraft but did the job. No IFE other than main screens but up to date films shown and for a night flight not really a problem - flight was empty so had a couple of seats to myself. Food service good, even the Inflight Manager was serving in Economy - although meal service abandoned half way through due to heavy turbulance. All in all 5 stars and it is the cabin crew who make this airline what it is!

MALAYSIA AIRLINES customer review :  29 November 2009 by Z Hamzah   (Ireland)

Travelled business class Malaysia Airlines Amsterdam to Kuala Lumpur return this month. Was allocated a seat in the upper deck cabin in front of the aircraft. Plenty of legroom and very comfortable journey. Cabin crew very professional, friendly and efficient. On the return trip the crew was especially helpful and went out of their way to make you feel welcome. Keep up the great work and I look forward to flying Malaysia Airlines again in the near future.

MALAYSIA AIRLINES customer review :  26 November 2009 by Amru Daud   (Malaysia)

JHB-KUL-KMG and return. All flights are on time. Excellent service by cabin crew and they are very accommodating to passengers. Prefer to have PTV on international flight but their 737-800 only have small screens above the seats. A bit difficult to watch the movie and they really need to improve this. Food was above average but the portion is getting smaller compared to last time. Overall good flight and good value for money.

MALAYSIA AIRLINES customer review :  25 November 2009 by Tony Locantro   (Australia)

PER/KUL return in 777-200. Travelled with an 18mth old/6 yr old and it was a mixed bag. It seemed we had one lovely lady on each flight, and on the flight from PER the mood just didn't feel right. Here is MH chance to shine and attract further business onto Europe, however little things like worn out and exposed wires on the IFE detract from a five star airline. Food was fantastic, juice runs much appreciated, however MH can easily do better than this even though the fare we paid was ridiculously on the cheap side.

MALAYSIA AIRLINES customer review :  25 November 2009 by Mark Hurter   (Switzerland)

First time on MH and expected 5 star service. SIN-KUL B737-400 well used but clean, though tray table had a crack in it. Cabin crew efficient and professional on this under an hour flight. Check-in at Changi quick and helpful, baggage delivery in KUL alright. KUL-MNL : MH codeshares with PR and only competitors are low-fare airlines. A330 interior falling apart. I kept sliding into the aisle as my seat was broken, plane looked very rundown. Crew was professional, food good, service as well. What was very inconvenient was they had neither landing cards at the gate or distributed inflight. Crew only informed passenger about the missing forms after several passengers asked them for one. Have to say though that at the arrival gate groundstaff was handing out forms. In all, still a very good airlines but not comparable to other 5 star airline.

MALAYSIA AIRLINES customer review :  23 November 2009 by Cheng Lu   (Australia)

Perth-Seoul via Kuala Lumpur return trip. Used Boeing 777 on Perth-KL route and A330 on KL- Seoul route. Bought ticket several months ago on a jaw-dropping bargain price! Excellent service. Good food. A330s had the biggest leg room I've seen in economy flights. However, A330s were outdated with no PTV, otherwise I would score them more favorably.

MALAYSIA AIRLINES customer review :  23 November 2009 by Lawrence Ong   (Thailand)

The interior/cabin was a bit old but food was great. Service was excellent. Inflight entertainment where they use a separate, portable TV screen was bad. But the business lounge in Kuala Lumpur was fantastic.

MALAYSIA AIRLINES customer review :  17 November 2009 by K Lim   (Malaysia)

KUL-LHR B747-400 on a full flight. Plane looks rather old but clean. Excellent seat pitch. Been a while since I last flew MH on long haul. Cost cutting measures could be seen throughout the flight - no more towels and amenities in the toilets. Inflight entertainment decent (but lagging behind SQ). Food excellent (better than SQ), but surprised that coffee/tea after meals only served upon request. What made the flight outstanding was cabin crew. They were courteous, efficient, and made up for the slightly inferior cabin products compared to other 5-star carriers.

MALAYSIA AIRLINES customer review :  15 November 2009 by Andre Ruefenacht   (Switzerland)

SYD-KUL. Perfect service, cabin clean and in a good condition. Food could be better, beverages excellent, seat and bed very comfortable. Crew very pleasant.

MALAYSIA AIRLINES customer review :  3 November 2009 by A Scheel   (Germany)

FRA-KUL-MNL-KUL-FRA in Economy class. Check-in line was quite long in FRA. FRA-KUL flight was 100% booked. Legspace very decent for a 12 hour-flight, same applies to food & drinks. Crew was very attentive. IFE was good, with individual screens. No amenity kit, but eyemask on request. KUL-MNL 30% full, very friendly & capable crew. Return flight same experience. Would definitely fly with MH again. Excellent value for money.

MALAYSIA AIRLINES customer review :  29 October 2009 by R Nair   (Malaysia)

KUL-MEL-KUL in Business class on B777-200. Lounge in KLIA rather crowded, food selection limited and staff somewhat disinterested Boarding was fast, greeted by crew and shown to seat. Pre-flight drink offered, food requests noted, lots of smiles etc. Then it started to go downhill. Food was served quickly and I felt as though I was rushed through my meal. My plate of satay was taken away from under me! The crew then disappeared and were not seen for a few hours, although they answered the call bell promptly. At breakfast, coffee was served in cheap looking mugs and was weak. When I asked for a stronger cup of coffee, I was told "this is how we make it". Amenity bag tacky, seats not completely lie flat. Overall the flight was not worth the money paid - at no point was anyone rude but just indifferent and lacking service skills. The product has gone down in standard compared to a few years ago.

MALAYSIA AIRLINES customer review :  24 October 2009 by G Hu   (USA)

LAX-TPE return in economy. Excellent value for money, as my wife and I had tickets through an internet special. Food above average, and flight attendants extremely attentive. Return flight was delayed due to Philippine storm activity.