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Malaysia Airlines Customer Reviews and Malaysia Airlines Passenger Trip Reports



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Malaysia Airlines Customer review :  18 July 2014 by Kevin Ford    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL to SYD on 777 Economy. I used to travel with MAS regularly and it was on a par with Singapore Airlines. Not anymore. The cost-cutting is palpable. No pre-dinner drinks. Only one cabin crew on each trolley. meaning it took forever to serve meals. Alternative meal ran out well before back of the plane (no choice for me). A simple chicken pastry for breakfast rather than a full hot meal. And the movie selection was dated with mainly B-grade or older films. I hope this once-great airline can trade back to profitability and restore its cabin service to something of which it can be proud. At least they still maintain a decent 34" seat pitch.



Malaysia Airlines Customer review :  18 July 2014 by Mike Barrett    (New Zealand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew economy from Auckland to KL and then onto London on 20 June, returned on 9/10 July. The 777-200s on the AKL to KL leg are in poor condition. Seat covers were worn, carpets dirty and stained, tray was cracked, and the LCD monitors had a poor picture quality. Cabin staff were quite terse with passengers and a few did not have a good command of English. I asked for a dark rum and coke. The stewardess started pouring a bacardi and lemonade. Advised her twice it was the wrong drink, but she ignored me. Passenger next to me asked for a can of lager and had to repeat himself three times before I pointed to a can of beer. Food was barely edible with undercooked chicken and stale rolls. KL to LHR leg on the new A380's was better. Planes are new and staff made an effort to be friendly. food was OK, but only 3 drinks offered on a 13 hour flight. passengers were constantly asking cabin crew for water to stop dehydration. Check in staff at AKL was rather chaotic and some leadership is required to deal with passengers with excess luggage, who were constantly holding up the queue. Disappointed that passengers relatives were wandering in and out of supposedly off limits check in area. Check in staff at London were terse and did not greet me with a hello or thank you. Only positives were cheap fares and planes all left on time. Sad to see a once top airline declining so badly.



Malaysia Airlines Customer review :  18 July 2014 by Trevor Porter    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew ADL-KUL-IST then CDG-KUL-ADL and we found MH to be very good. All flights were on time and the staff were very attentive coming around with drinks virtually every hour. The food served was quite good although the infamous MH chicken or mushroom roll was served on 2 legs and was just average. The aircraft's were all clean and modern so really no complaints at all.



Malaysia Airlines Customer review :  18 July 2014 by Andjani Rasya    (Indonesia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CGK-KUL vv. Quite disappointed with MH meals nowadays. In CGK-KUL crew offered fish or chicken and I chose fish which taste so-so and it came with mori biscuit. No chocolate or a cup of water like they used to give. In KUL-CGK it was even worse, only a cold tuna sandwich which tasted horrible and orange pudding. But IFE was good, crew were attentive and cheerful and got sky interior on both sectors but I expected more for the meal.



Malaysia Airlines Customer review :  14 July 2014 by Henk Huurnink    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew twice on the Auckland-Kuala Lumpur leg and vice versa a few weeks later on their Boeing 777. The trips were on-time and their cabin crew was very efficient. Food was excellent, however the in-flight entertainment could use and upgrade to a newer model. Seat was fine, 2-5-2 layout worked well. All in all I enjoyed the trip and I would use them again.



Malaysia Airlines Customer review :  11 July 2014 by J Tydeman    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A good flight from LHR to KL on the upper deck of an A380. Bit of a mix-up over a bottle of champagne my sister had bought from the airline for us as when it arrived it was in a sealed bag with some other passengers' names on it. Catering very good, lots of drinks runs. In flight entertainment far too limited in choice for an airline with such a good reputation. Crew excellent. Seats no more comfortable than any other aircraft or airline despite my being led to believe the A380 is better.



Malaysia Airlines Customer review :  9 July 2014 by M Fewster    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Paris to KL on A380, business class, July 6 2014. Wonderful flight. Check in smooth. Flight ultra smooth and quiet. First time I have ever had a good nights sleep on any plane. Enjoyed dinner and breakfast. Tasty, fresh, plentiful and interesting. Wine of very good quality and generous with top ups and further requests during the flight. Staff knew us by name, friendly, prompt and helpful. Entertainment system brilliant once you got the hang of operating it. Again, staff were very helpful with this. Only gripe (and this was very minor, I could have done with a wider choice of films to my taste but I suspect that most travellers would have been happy with the choice. The toilets were spotless and bigger than many in the apartment we had in Paris, definitely the most spacious I have seen on a plane.



Malaysia Airlines Customer review :  7 July 2014 by S Horner    (New Zealand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-KUL (737-800) and KUL-AKL (777-200). As a One World Sapphire card holder I was entitled to use the MH Lounges in SIN and KUL. Both were dated and featured a limited selection of refreshments. Similarly, both aircraft cabins were tired and filthy - scuffed walls, carpets littered with crumbs, torn seat covers etc. IFE was ancient and featured only a limited selection of older movies. Two hot meals were served and to be fair they were decent for Economy. However, the crew did not offer refreshments in between meals, not even water. Indeed, both sets of crew I encountered were distant, sullen & at times downright rude. Prospective customers should be aware that MH is far from a 5 star airline these days. In fact, I would rank it towards the lower end of 3 star carriers. Would only consider MH again if the airfare was exceptionally cheap.



Malaysia Airlines Customer review :  4 July 2014 by Tapani Utunen    (Finland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-FRA-KUL-SIN on 27th July on E90 (code-share with Flybe Nordic), B777 and B738. All flights were perfectly on time and the cabin crew was absolutely outstanding on the FRA-KUL leg that was half-empty. The B777 was not the newest on the market, but the generous 34-inch seat pitch as well as the outstanding service given by a very experienced MH cabin crew made the trip enjoyable. It was great to have a relaxed pre-lunch cocktail service just like in the old days, a tasty hot lunch, mid-flight sky snack as well as a full hot breakfast before landing at KUL with regular water rounds in the cabin during the night. MH still manages to give a five-star economy experience and we think it wasn't merely good luck. Keep up the great work!



Malaysia Airlines Customer review :  1 July 2014 by Kuhan Kandiah    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL to DPS and vice versa were operated by a B772. Although the C class felt outdated, the seats and the entire cabin was impeccable. Crew were friendly and extremely polite. Lounge at KUL is spacious and peaceful. More can be done to improve the premium classes and it's offerings. Professional crew and hats off to the entire crew on this flight for continuously smiling. The quality of the catering on MH has gone down and a lot is left to be desired.



Malaysia Airlines Customer review :  21 June 2014 by Zulkhairul Naim    (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Kuala Lumpur to Kota Kinabalu. The positive point is only punctual operation. I was disappointed with the business class product. I don't understand the concept of using old 738 with no IFE. What do you expect passengers will do with no IFE on a 2.5 hr flight. The seat was fairly uncomfortable. The biggest let down was the food, the food served in business class was awful. Stewardess courteous but not attentive nor particular warm and friendly.



Malaysia Airlines Customer review :  21 June 2014 by Mohd Mahadi    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took a return flight from Heathrow to Kuala Lumpur a few weeks ago. Had a really great inflight experience. The flight attendants were extremely friendly and helpful. However, the inflight entertainment might require some improvements. Some of the movies that being classified as "latest" movies were apparently not. But still great movies. All in all, still looking forward to have MAS for my future trip.



Malaysia Airlines Customer review :  21 June 2014 by J Wood    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Vietnam via KL for the first time with two kids aged 7 and 9. Ancient plane, so squashed, even the blankets in plastic and the cushions provided felt dirty and cheap. Crew gave nothing to the kids. Entertainment system barely works if you can work out how to get it out of its case. Food is terrible. Nothing kids would eat, no snack options like biscuits or cheese and crackers. Nothing I would eat! Why would you offer a curry at 7 in the morning on a flight to Melbourne full of Westerners. No alternative options were provided. We flew at night so everyone could sleep, but they kept waking us, turning lights on, serving food, pushing seats up when it's the middle of the night. Flight attendants nothing like on the ads, that's for sure! Would never fly them again.



Malaysia Airlines Customer review :  21 June 2014 by M Boehm    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH 3123 MIRI - BKI via Labuan. Boarding was easy. Seat comfortable. There was ample reading material. Snack was the packaged peanuts and juice. Staff were very efficient, Amazing they could do so much on so short a flight, after a short stop in Labuan a meal was served before landing on time in Kota Kinabalu Airport.



Malaysia Airlines Customer review :  21 June 2014 by M Boehm    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH1143, June 8 2014, PEN-KLIA. Boarding was easy. The seat was comfortable. Snack was peanuts. Juice was offered. The staff were excellent.



Malaysia Airlines Customer review :  21 June 2014 by M Boehm    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH 121, BKI-PER, June 11 2014. Boarding was easy. Seat comfortable. The food was awful. Those peanuts again. My worst ever on MH. I wasn't expecting that. Must have been the chefs day off. The cabin staff were excellent. Entertainment was ample.



Malaysia Airlines Customer review :  21 June 2014 by M Boehm    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH 2594, KLIA - MIRI . The flight left late owing to late arrival of previous flight. Boarding was easy. Seat comfortable. Food included peanuts and a delicious roti and curry. Choice of drinks. Staff very good. Entertainment was great.



Malaysia Airlines Customer review :  19 June 2014 by Vig Mahalingam    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from London to KL (A380) on 23rd May. Crew were excellent and friendly, as usual. Good food and inflight movies. Overall a great experience. The flight cost was rather steep paid circa 900 for economy. You could fly cheaper via SIA or via Emirates - although MH was direct. I frequently use Malaysian airlines but have never been upgraded and I wonder if they should start doing so, especially when the flights are not full.



Malaysia Airlines Customer review :  17 June 2014 by K Alex    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Kuala Lumpur to Brisbane. New Airbus A330-300. Check in was fast and flawless. Very good information about the flight status before boarding. Boarding was greeted well. Flight attendants looks slightly old but alert. Legroom was good. The multimedia interface was excellent with wide variety of shows and movies. Food was good and filling. Very quiet flight even with many people. I would recommend this airlines for an enjoyable flight.



Malaysia Airlines Customer review :  11 June 2014 by C Vince    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-KUL on A330. The seat was hard and not very comfy to sit for a longer period. Poor selection on IFE, service was decent and food was ok. Nothing really stands out, just your average decent airlines. Something for sure that it is not up to the standard of a 5-star airline like others. the service, food and IFE on MH is noticeably inferior compared to other legacy airlines i.e. Singapore and Cathay.



Malaysia Airlines Customer review :  11 June 2014 by May Lee    (Singapore)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL- Hong Kong, June 1 2014. Decent flight, food fine, service great, inflight entertainment a big let down (movies and inflight mag).



Malaysia Airlines Customer review :  3 June 2014 by T Mercer    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD-KUL-DEL-KUL-MEL. Like most of the reviews, I found that the cabin crew had no customer service and all seemed to hate their jobs. That being said, I found everything else great. The aircraft ( We had the A330, B737 and the B777 ) were great and all had personal entertainment screens. The entertainment on the international flights was excellent, and on the Kuala Lumpur - Delhi flights there wasn't as big of a selection but still good. I found the food great, and alcohol was complimentary on all flights. I would definitely fly MH again.



Malaysia Airlines Customer review :  3 June 2014 by Kg Lee    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL-Colombo, MH 184, May 15. Colombo-KL, MH 185, May 20. Business Class. Service was still top notch, friendly and warm. However, I can't really say the same for the food served. Not up to my expectations. The satay somehow, tasted bland, the sauce wasn't as good as before. Cutting costs?



Malaysia Airlines Customer review :  29 May 2014 by Calvin Chai    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from KUL to LGK on last week, first flight experience from KUL to LGK with MAS. The cabin was clean. The crew service was excellent, always responded to guests' requests. I have no comment on the foods and beverages on the flight as my flight was less than an hour and only entitled to refreshments. But as for my previous experience with MAS, the foods and beverages were moderately good. Boeing 737-800 with more leg room and reduced flight fatigues.



Malaysia Airlines Customer review :  27 May 2014 by H Suda    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Delhi - Kuala Lumpur - Narita on return flights, and on all 4 flights the crew service did not disappoint me. They were always up to see what passengers needed, encouraging refill of drinks whenever they were awake. On most flights they addressed me by name as Mr. xxxxx, without even reading from the list! A small thing like remembering passenger names could really make a positive impression about them. Though there seems many negative comments about seating comfort of B777, it had huge seat pitch (more than 70 inches) and could recline almost flat. Not full flat, but there was a slightly angled foot mattress placed behind the seat, where it could be adjusted toward leg-rest so that passengers won't slide due to angled flat seat. However, I had a problem with seats on newer A330s. They have narrower seat pitch, and their angled flat seats are uncomfortable to be honest. It is best if made in "2nd position" as indicated in seat adjustment buttons, where it gives deep reclined position but not angled flat. Also, seat adjustment panels are located in 2 locations, one towards aisle or window and can be easily found, and the other one hidden inside armrest! The one inside arm rest could choose the positions and can be adjusted manually, where as the other can only be adjusted to 3 positions. Ordered Chef-on- Call and was fine. Satay was great. At KL Golden Lounge, one should try out local noodles from the noodle bar. They are good! I would score 10 for overall experience, due to professional and welcoming service by cabin crew.



Malaysia Airlines Customer review :  26 May 2014 by G Tai    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-DPS found promo tickets, business class seats are same price as Cathay Pacific economy. Travelled with them for the first time. Boeing 737-800 from HKG to KL is cramped for Biz class (similar to other airline's Premium Economy), service and food was good. The Malaysian Satay on the plane is great. Boeing 777-200 from KL to DPS was okay for a 3 hours flight, much more roomy than the 737. Lounge in KL is sub-par to other 5-Star airlines. Generally a good flight, but don't feel they are a 5-star airline.





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