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Malaysia Airlines Customer Reviews and Malaysia Airlines Passenger Trip Reports



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Malaysia Airlines Customer review :  1 April 2014 by M Brooks    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH003 and 135 on 10th Feb. Returned 13th March on MH134 and MH004. Flight from Heathrow to Brisbane. Poor quality food. Staff reluctant to offer extra beverages especially on the outward leg from Heathrow to KL.



Malaysia Airlines Customer review :  31 March 2014 by K Simpson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Having completed 4 long haul flights I found MH to offer good value for money, all flights operated on time, the food and wine was of an acceptable standard, the entertainment has greatly improved especially on the A380, they need to upgrade the B777 to the A380 level. Cabin crew were excellent. We travelled MH003/11 Feb, LHR-KUL, MH141/12 Feb, KUL-SYD and MH130/16 Mar, AKL-KUL, MH004/18 Mar, KUL-LHR. We took advantage of an upgrade offer on the AKL-KUL flight for a small fee, We noted that the food service was poor for business class eg only 1 dessert choice and no cheese selection.



Malaysia Airlines Customer review :  27 March 2014 by J Hodgkinson    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My last flight with MH was October 2013 from Melbourne to Istanbul and back. Cabin crew were brilliant, all done with a smile and the food was good. Would definitely travel with Malaysian again.



Malaysia Airlines Customer review :  27 March 2014 by Tan Kim Ming    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with MAS sub MASWINGS from Sandakan to Labuan via Kota Kinabalu on 24 March 2014. My 1st flight MH 3094 was delayed and they put me on the next available flight MH 3037. I was able to catch my connecting flight on time. Both flights were on ATR 72.



Malaysia Airlines Customer review :  26 March 2014 by P Khaira    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from LHR-PER stopped over in KL on my return. Travelled on A380 the seats, food, service and comfort were incredible. The inflight entertainment had a good variety of films. Cabin crew were courteous and friendly. I only have praise for Malaysia Airlines.



Malaysia Airlines Customer review :  26 March 2014 by B Martin    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-KUL-AMS in January. The cabin crew were rude, no smiles and not friendly at all. It was as though us passengers were a major inconvenience for them. Like so many negative reviews about Malaysian Airlines, the seatbelt sign stayed on almost the entire flight, despite smooth flying. Passengers were ignoring the seatbelt sign and would leave their seats and the cabin crew ignored it. We booked 2 seats together yet when we checked in we were separated for some unknown reason. The meal was awful. That was my last flight with Malaysian Airlines.



Malaysia Airlines Customer review :  25 March 2014 by Victor Thorpe    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I travelled on flight MH 120 to Kota Kinabalu ex Perth Western Australia, 13th March 2014 and returned on March 23 2014 on MH 121. Both these flights did not serve tea or coffee with the excuse that there was a safety reason. The crew was nowhere to be seen when departing the aircraft in Perth (except for the captain who said goodbye). We have travelled all over Asia with a number of airlines and we have never had this type of service.



Malaysia Airlines Customer review :  24 March 2014 by Katy Hall    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD-KUL-SYD on the new A330. Way out cabin crew were fairly disinterested and it was difficult to get their attention but on the way back some of the best service I have had, I didn't need to ask for anything. Seats were quite spacious and fairly comfortable. Good choice of films on IFE. As others have said the chicken pastry is awful. Would overall recommend.



Malaysia Airlines Customer review :  21 March 2014 by O Dominic    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DPS-KUL return. Outbound on a 737 - even though it's only a 3.5 hour flight, it's unusual for major airlines not to have individual IFE (even Qantas has it on DRW-SYD!). Return on a 777 that was much more pleasant - in fact, just having 9-across on a 777 is a reason to choose Malaysian (or Singapore) over someone like Emirates and their cattle trucks. Otherwise, it's the Malaysian I remember from a few years ago - reasonable service, facilities and organisation. Food has really gone downhill - one of the meals tasted good while the other seemed uncooked, but both were very small and simple.



Malaysia Airlines Customer review :  19 March 2014 by K Prasad    (India)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-KUL-HYD and return in economy. Compared to the competition, the level of service was not up to the mark. General attitude of staff was not friendly. Though both the aircraft's were pretty new, the quality of service only meant that the overall value was still lacklustre. Food was OK, and the choices were very limited. Staff tended to be between neutral to rude. I stood up to stretch my legs on the flight when the seatbelt sign was off and was told by a crew member in a 'commanding tone' to go back to my seat and sit down. It took at least 5 presses on the flight attendant button and 15 mins of waiting for them to serve a glass of water.



Malaysia Airlines Customer review :  17 March 2014 by Carolyn Beshara    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew to KL from Adelaide on an A330 - nice and clean. Seats not very comfortable though - inseat entertainment very good. Service was fantastic - never had to ask for anything. Meals were a bit pathetic for a nearly 8 hour flight. Please get rid of those awful cardboard like chicken/veg rolls, they are disgusting and not the sort of thing I really felt like for breakfast. Overall a good experience, better that Qantas, but nowhere near the standard of Air New Zealand.



Malaysia Airlines Customer review :  13 March 2014 by K Wong    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-SBW-KUL, B737-800. I flew last few month with MAS, the service was excellent. The cabin crew were nice, and the domestic flight had inflight entertainment. The inflight meal where I had a special request was ok, but still a lot of room to improve. I will fly with MAS again.



Malaysia Airlines Customer review :  12 March 2014 by Jia Hao    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew economy class on an A330-300 from Kuala Lumpur to Perth. The aeroplane was very clean, staff were very good and friendly, the seats in economy class was quite comfortable but they should give more space. The toilet was very small. The meals provided was in few choices and good. The inflight entertainment was good too, there was a lot of movies, music, shows and dramas. Overall it was good.



Malaysia Airlines Customer review :  10 March 2014 by Peter Knight    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight between SYD-KUL-SYD were on new A330-300s. Excellent service, food was great on both sectors. My only negative comments are about seats. They were the worst seats I have sat in, as for sleeping just forget it. The A330 business class seat is a disgrace on MH, I found it extremely uncomfortable, never again.



Malaysia Airlines Customer review :  10 March 2014 by Andrea Storey    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with family to New Zealand from Heathrow into Kuala Lumpur and then onto Auckland. Return journey was Auckland to Kuala Lumpur and then to Schipol. Flights were on time allowing ample time for making connecting flights. Staff were very friendly and helpful and worked tirelessly on these long haul flights, As with a lot of airlines, economy class seating is not the most comfortable but you get what you pay for. The food was very good and the vegetarian option which I had was varied throughout the journeys. Couldn't fault the inflight entertainment which provided excellent selections of current movies and old favourite TV programmes. All in all a very pleasant experience.



Malaysia Airlines Customer review :  6 March 2014 by Tony Hand    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to KL from London on 19th Feb 14 on A380. Collapsed when stood up too quickly hitting my head hard on the ground (I've flow hundreds of times and this was a first, so beware sitting for many hours then standing up too fast). Crew were outstanding, finding a row of seats for me to lie down on. providing an ice pack for the bruising and regular checks to make sure I was ok. Even moved us to the front of the plane for a fast exit. Well done MAS - faultless service.



Malaysia Airlines Customer review :  4 March 2014 by Tony Mcnabb    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class on an A330 from Sydney to Kuala Lumpur. I just have to say the aeroplane was very clean, staff were very good, my only negative comments are about seats. They were the worst seats I have sat in, as for sleeping forget it. The toilet was very small and by the way this flight was not cheap. I would never fly with this airline in business class again. Economy short flights yes.



Malaysia Airlines Customer review :  4 March 2014 by Zulkhairul Naim    (Malaysia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-DXB-KUL. Airport check in staff were good, check in was quick. Flight en route to DXB was 30 mins delayed but arrived on time. Flight back to KUL was on time and arrived 30 minutes early. Outbound stewardesses did not smile at all and did not showing much interest in customer and comfort - disorganized team. Otherwise, return flight FA's were attentive. Food for lunch was so-so and sandwich was awful. IFE was good and functioned well. All in all, sad to say nothing special about MH and it was average.



Malaysia Airlines Customer review :  4 March 2014 by P Anderson    (Hong Kong)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a frequent flyer. Having flown 6 sectors with Malaysian over Christmas and New Year, I have enough experience to make a judgement. The cabin crew are generally inefficient and disinterested. The food is mediocre (breakfast during an 8 hour flight consists of a soggy chicken pasty and no hot drinks). Despite relatively calm flights on all 6 sectors, I was offered tea just once due to the seatbelt signs being illuminated for most of the flights on all 6 sectors (which the majority of passengers ignored but the cabin crew ignored their non compliance). No safety demonstration given on 2 flights. They failed to honour a bulk-head seat reservation that they charged me extra for, due to a change of aircraft, and instead gave it to someone else.



Malaysia Airlines Customer review :  3 March 2014 by Mat Isa Zulkifli    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Kuala Lumpur to Seoul (MH 0066) on 15 Feb 2014 and Seoul to Kuala Lumpur (MH 0067). MH 0066 flight was delayed 3 hours because of a problem with the cargo, we were sat on the plane waiting. MH0067 - The cabin crew were not very interested or friendly during service.



Malaysia Airlines Customer review :  3 March 2014 by R Coxon    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MH148, MH1. MEL-KUL-LHR, 5 Feb. Flight, crew and aircraft excellent. Some of the complaints on here are truly childish. Things like "cabin was filthy" "no chicken curry" "no window seat" you arrived safely in comfort, that's the important thing folks. Complaints about cabin crew maybe reflects your attitude to them and the way you treat them.





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