Malaysia Airlines review - by O Evans

23 April 2008  Customer Trip Rating :

LHR-KUL in economy. Such a nice change to be travelling in Y class but to have a decent service. Light dinner served after take off then pretty much everyone slept for a good 5 hours or so. The select IFE is good but the screen size is disapointing, recline very good but footrest no good if you are tall, very swift arrival and baggage waiting in arrival hall - overall a 5 star experience.

Malaysia Airlines review - by A Shafri

6 April 2008  Customer Trip Rating :

KUL-DXB return on economy. Flying out was excellent. FAs attentive and frequently served refreshments. Flying back poorer. Plane not in very good condition, and headset was not working. Had to ask for four times before given a replacement. Refreshment very few, and breakfast was two sandwiches - a cheese and tuna in plastic, and thats all.

Malaysia Airlines review - by Annette McKenzie

5 April 2008  Customer Trip Rating :

AKL-KUL in economy and impressed with MH. Excellent seats thanks to the care and attention of MH AKL staff. Senior cabin crew excellent, they offer a streamlined product - younger crew can be a little hectic. First meal out of AKL was very good, second best ignornd. As Flying Blue customers we can check in at Business Class, however no Business Class priority labelling for our luggage - something that could be looked at.

Malaysia Airlines review - by Kamal Hasnan

27 March 2008  Customer Trip Rating :

MAS is the only airline that serves the KL-Adelaide route, pricey but not much choice. Seats were comfortable and spacious. Entertainment system wonderful. Food excellent and of generous portion. Stewardess were OK. Overall an excellent airline that fits the cash I pay them.

Malaysia Airlines review - by John Oh

27 March 2008  Customer Trip Rating :

LHR-KUL-LGK Y Class. Travelling with three kids, cabin crew very helpful and seemed to anticipate all of the things we would need. Faultless. Connection in KUL seamless. Very good value for money.

Malaysia Airlines review - by Chia Hui Lim

17 March 2008  Customer Trip Rating :

LHR-KUL-LHR Economy. I was in the middle seat and thanks to seat pitch of 34 inch, the flight was still comfortable. There has been some changes to the catering on long haul flights - you get a snack box between meals. I will like to comment that MH should bring back the menu. The food was still good, despite awful presentation. Overall, it's a pleasant flight but MH should improve on the catering to compete.

Malaysia Airlines review - by R Nibar

16 March 2008  Customer Trip Rating :

KUL-MEL-KUL Business class in March. Airport lounge in KL was nice but lounge in Melbourne was disappointing. Not much decent food on offer in Melbourne. Service onboard was efficient but mechanical and it seemed that the FA's were just intent on 'getting it over' as soon as possible. Food was very good, plenty of it and drinks service was adequate but serving alcohol out of a red drinks crate laid on linen was tacky. FA's not very communicative and did not explain things well when asked about food choices but I suspect that was due to poor command of English as opposed to indifference. Overall, not worth the money and would prefer to fly Thai or SQ any day.

Malaysia Airlines review - by H Cook

16 March 2008  Customer Trip Rating :

LHR-KUL-SYD return. Seat in front of me was broken and reclined which was uncomfortable for the occupant and myself. Staff were less than interested. I have a rice allergy so asked for no rice meals which meant I was served the same disgusting fish meal for 3 meals on the trot. I did get a roll with the thickest lump of smoked cheese and grey looking smoked salmon in. I would say that I will eat almost anything but that took it a little too far. On the whole the crew were pleasant we only had one very surly young stewardess on one leg of the journey. The aircraft are tired and in need of re-fit.

Malaysia Airlines review - by Giles Norman

15 March 2008  Customer Trip Rating :

CMB-KUL-HAN Economy. Trip out was good. Upgraded to an emergency aisle seat because of my height. Food okay. Same terrible Disney movie on both flights - the only on-board entertainment. Aircraft rather old and tired looking. Return was worse. Another old A330 with same disney movie! Staff efficient but hardly warm, meal the same on all flights. Worse was to come. KUL to CMB we had an unannounced 1.5 hour layover in Male. Aircraft hot, no explanations given about how long we'd be there and no serving of water or other refreshments. All in all very average.

Malaysia Airlines review - by J Spence

15 March 2008  Customer Trip Rating :

DXB to KUL Business Class. Airbus A330-300 aircraft. Excellent service from cabin crew, although a tiring journey with a 1hr ground stop in KHI en route. However, this was processed quickly and we remained on board. MH seat in Business Class is the worst I have experienced - neither lie-flat, nor does it recline significantly enough to allow you to sink into it. Headrest area is entirely flat with no side wings or contouring to rest your head against. Sleep was an impossibility. As narrated at the outset, the crew made up for the aircraft's shortfalls, offering impeccable service all the way. Food, champagnes and wines were faultless. However, as it was a night flight and sleep was important, I have retained a couple of star ratings.

Malaysia Airlines review - by Greg Ambroz

14 March 2008  Customer Trip Rating :

IST-KUL-SYD-KUL Business. Airplanes are not the strong side of MH - old and worn out. The best cabin crew award is justified in Business class. They are very kind and quick. Food amazing (try satay) and champagne OK too. Y class KUL-IST is a disapointment. All in all a great experience in Business class.

Malaysia Airlines review - by M Turnbull

10 March 2008  Customer Trip Rating :

I booked flights Sydney-KL-Bangkok-KL-Sydney two months in advance. When the booking was made I notified the airline I am a wheelchair user. One week (just one week) before travel I am told I cannot travel by myself between Kuala Lumpa and Bangkok as they do not have an on board wheelchair. This is a 2 hour flight. If I travel with someone I can fly? This is insane and extremely discriminating! I have tried to explain also that I cannot make other arrangements at this late notice, and that we made the booking two months ago. Their reply, they have not confirmed until this week. But they took my payments!

Malaysia Airlines review - by X Iyer

4 March 2008  Customer Trip Rating :

KUL-MEL Economy. I'd heard good things about MH through word of mouth and MH advertisements. It turns out these things were a way off what is offered inflight with this airline. Check in at KUL was a little hectic. The flight was overbooked and most seats taken. The only two together were in the middle of the most ridiculous seating plan I have ever seen, 2-5-2. This meant that we were hemmed in from all sides in seats that were not particularly roomy - not a pleasant way to spend an 8 hour daytime flight. Meal service was not adequate - two hours after departure at 0930 a kind of brunch was served (one of the two options had run out by the time the FA reached us, 5 rows from the front). Four hours later a roll with a thick slab of cream cheese - about the size of my fist - was served and seemingly supposed to be another meal. I found that for an 8 hour flight that covered two main meal times in arrival and departure time zones, this was completely abhorrent. FAs not rude and carried out service effectively - those looking for a warm genuine smile and assistance may have been found slightly wanting. Overall not an overly unpleasant experience, but one that I would rather not repeat.

Malaysia Airlines review - by A Ngo

4 March 2008  Customer Trip Rating :

DXB-KUL-SIN return. Flights through to SIN was great. Economy, but nothing to complain about. Service is decent. Return trip was a nightmare. I caught the Friday commuter leg SIN-KUL and was swamped by the crowds of workers trying to get home. The passengers were unruly (getting out of the seats while plane still taxiing), and the crew just sat watching. KUL-DXB return trip was delayed 5.5 hrs because a number of passengers were delayed coming from MEL. I was extremely disappointed as the crew did not inform me until I got on the ground in KUL, and I ended up missing a flight after DXB. What reparation did I get? A free meal at Burger King and a very long night sleeping in the airport.

Malaysia Airlines review - by Y Lee

4 March 2008  Customer Trip Rating :

LHR-KUL-PER in economy. We booked online for two tickets. MAS does not issue e-tickets and we have the choice of picking up tickets in London central office or at Heathrow. When we tried picking it up at the city office, they told us the tickets have been sent to Heathrow office. We went to Heathrow a day before the flight - my ticket was fine but they could not find my wife's ticket. Only two ladies at the ticketing office, and only one allowed to deal with ticketing issues. She was rude and just wanted us to go away (saying if we coming back the next day someone will sort it out). We insisted that she needed to deal with it (as it was her job!) as we had been to both offices without success. In the end she reluctantly issued a ticket. It was an unpleasant experience. Once onboard, everything was satisfactory.

Malaysia Airlines review - by S Shaw

25 February 2008  Customer Trip Rating :

LHR-KUL-LHR in Economy. Flights on time both ways and aircraft clean and tidy. Outbound flight was fine and crew pleasant enough. Return flight not a great experience. Crew bored and smiled through clenched teeth. Food very average and served lukewarm. Drinks limited - no bar service but offered juice or beer on trays. Wine was available with lunch but had to ask, it was not volunteered, and I was then given half a glass. I do not have an alcohol problem, but a drink after take off and a glass or 2 of wine with lunch is nice on such a long journey. Water service limited which was not good as you are not allowed to take any bottles onto the aircraft even if purchased in the departure lounge. I normally buy water airside and take on board - at KL airport, even water/soft drinks purchased in the departure area and not permitted onto the aircraft and the ground staff at the gate are strict. People constantly asked for drinks during the 14 hours as service was very limited. Seating uncomfortable.

Malaysia Airlines review - by Charles King

12 February 2008  Customer Trip Rating :

KUL to SIN, then to Langkawi, and back to London via KUL. Flew First on short haul flights (in total only £40 more than economy for all 3 short haul flights - Lounge access alone would virtually justify this differential, and it is nice to get off the plane first). On short haul, First is a wide "old style" business class seat (no integrated footrest but reasonable legroom and foam triangle to rest feet on). Food served on every short haul flight, ranging from OK sandwiches to noodles. Service excellent. Long haul back to LHR delayed 1hr by mechanical difficulties with original plane (replacement quickly found) but service and food just as good as on outward leg.

Malaysia Airlines review - by J Kisson

12 February 2008  Customer Trip Rating :

JNB-KUL-JNB in economy. JNB-KUL Very nice, especially after having gotten off an SAA flight. Crew were very nice, made us feel like we were at home, even in economy class. Food was pretty good, too and IFE, though crashed twice, was pretty good too. The bathroom could do some work, but still better than most airlines. Seat pitch is amazing for economy, and cabin has a very nice feeling to it. KUL-JNB the crew were less friendly but still great.

Malaysia Airlines review - by Charles King

29 January 2008  Customer Trip Rating :

An excellent flight LHR to KUL in Business. Nice touches, such as drinks being served to you in the lounge at Heathrow made all the difference. The high level of service continued on the flight, and food was some of the best I have ever tasted on an airline - very good satay, good smoked trout salad and an excellent Malay curry ("Western" options looked less appealing). Good wines. Seats are angled lie flat, but I still got 6+ hrs of sleep on an 11hr flight in the upstairs cabin of a 747-400. The only drawback was departing through Terminal 3 - horrible! Overall, a product that is comparable with BA, who I usually fly, even though the BA bed is the better product.

Malaysia Airlines review - by P Karunaratne

27 January 2008  Customer Trip Rating :

CMB-KUL-MEL Golden Club Class (Business). CMB-KUL was on an A330. The flight and J cabin was fairly empty. The service was excellent, onboard meals were good. The seats weren't lie flat, but it wasnt a big deal as the flight was only 3 hours. KUL-MEL a 777-200. The new seats were excellent, service again faultless. Overall, worth every star of the five stars.

Malaysia Airlines review - by S Bhave

24 January 2008  Customer Trip Rating :

Sydney-Kuala Lumpur-Mumbai return. SYD-BNE service was good, no IFE till Brisbane. Excellent service, food not the best. KUL-BOM on ageing Airbus A330-300 with no PTV, squeaking footrests and torn seats. Food okay, service not very good. BOM-KUL on Boeing 777-200 was clean, excellent food, crew and IFE selection. KUL-SYD on 747-400, great service, IFE and food. Ageing A330-300 which need to be upgraded. Highly recommend for long haul, seat legroom and comfort is excellent with excellent service and IFE.

Malaysia Airlines review - by Jun Yi Sim

21 January 2008  Customer Trip Rating :

TPE-KUL-PEN. Checking-in at Taipei the queue was horribly long, but the chief supervisor took control and within 30 minutes we were through. Cabin clean, airy and crew warm. Onboard endless servings of drinks, peanuts and beer before brunch - 3 choices. Disembark KUL orderly. The subsequent flight to Penang was on their historic 737 aircraft. Nevertheless, crew made up for the aircraft age. Excellent flight.

Malaysia Airlines review - by J Wege

21 January 2008  Customer Trip Rating :

Cape Town to Buenos Aires, Business Class. Very good indeed; excellent food, very comfy sleeper seats/beds and pleasant cabin staff on a daylight flight. Extraordinarily small toilets for this class, so visit the loo before you leave. The return flight, Buenos Aires-Cape Town on Jan 13, also Business Class - flight was delayed; when ill-tempered passengers eventually boarded, in a stampede, there was further delay due to boarding gate confusion. Seats, as before, were terrific, loads of room and attentive cabin crew. Food almost inedible and our cutlery was dirty. Breakfast was also poor - our worst airline food experience ever.

Malaysia Airlines review - by C Lim

15 January 2008  Customer Trip Rating :

SYD-KUL-PEN on B747 Economy for SYD-KUL leg. First time transiting in KLIA to a domestic flight. Check-in in Sydney is fast and efficient. FA's attentive and friendly. Plenty of juice served. Legroom for B747 is great. IFE is slightly poorer than Emirates, but overall still better than many airlines.

Malaysia Airlines review - by S Reiziger

13 January 2008  Customer Trip Rating :

EWR-KUL-EWR business class on 777 both ways. Very nice airplane. Meals provided were excellent. Nice silk pillow and duvet, good amenity kit. There were plenty of room for business class seats but the seats were not completely flat, very hard to sleep sliding down all the time. Seat cushions were thin. FAs were nice most of the time but seem more attentive to men than women. KUL Golden lounge was fantastic, very opulent and comfortable, serving snacks as well as full meals Western and Asian. Plenty of drinks and juices.

Malaysia Airlines review - by Peter Loibl

2 January 2008  Customer Trip Rating :

FRA-KUL-AKL return Business with a 4year old. We chose MAS due to the SKYTRAX 5 star rating and competitive price. The lounge in Frankfurt was nice and quiet with a good choice of snacks and meals for a late breakfast. The lounge staff was very helpful with requirements for our daughter. The seat pitch on the 777 is fantastic, crew on the flight to KUL made a good job. We had a 18 hour transfer time in KUL, for which MAS put us in the beautiful Pan Pacific Hotel next to the terminal. KUL to AKL flight was quite different to the other flights of MAS with a rather unmotivated crew. We had to discuss with the crew during the flight, so that the dinner on demand was really made; they tried to serve dinner for all customers at the same time without the choice of later food! In AKL we had lounge access to the Air New Zealand lounge which is spacious and quiet. AKL to KUL flight was very a positive experience - even for a 5 star airline in business class. During the whole 11 hour flight (all at daytime) the crew motivated and very helpful. Drinks refilled without asking for it, food served as wished. They even found quite some time to entertain and play with our daughter - without neglecting the wishes of the other customers (Service at it's best - 6 out of 5 stars!). The KUL to FRA leg was another positive MAS experience with a very motivated and helpful crew.

Malaysia Airlines review - by H Kamsani

1 January 2008  Customer Trip Rating :

EWR-SIN-EWR in business class 777. Travelling with an 18 month old child in business, we got rolling eyes from other passengers. The crew made us feel at home & were excellent! Every time we needed something, they would be there. There was enough choices for food, and it was rather tasty. Seats were comfortable, but could do with a flat seat for the long haul flight. Lounge in Kuala Lumpur was well cleaned, tiny tots area was very decent with all the usual amenities. Ground staff was also very helpful, all in all a very pleasant experience.

Malaysia Airlines review - by Aaron Lim

27 December 2007  Customer Trip Rating :

BNE-KUL-BKI return economy class. Aircraft clean and fresh. FA's friendly, attentive and caring. The inflight entertainment system was very entertaining. I only slept for 3 hours while the rest of the time watching movies and listening to music. The food was good. In between snacks we got served ice- cream, kit-kats and muffins. Overall I enjoyed my flight and would recommend anyone flying to Malaysia or Asia use this airline. It is after-all a 5 star quality airline.

Malaysia Airlines review - by S Rustscheff

27 December 2007  Customer Trip Rating :

LGK-KUL and KUL-BKK one way in business. Acceptable seats. Sandwiches and juice on first leg. No alcohol is served on domestic flights even in business. Decent food with good drinks on aging 737 on next leg. Marvellous check-in who managed to check our luggage LGK-KUL-BKK-VIE-CPH in spite of us not having a through ticket. Decent lounge in KUL but not as grand as shown in pictures on the net. All in all a decent experience for not much more than an economy ticket. We were originally booked on ThaiAirAsia LGG-BKK but they simply quit flying this leg!

Malaysia Airlines review - by Don Wilson

26 December 2007  Customer Trip Rating :

747 seat 44c. LHR-KL-PER. Economy. Selected Malaya airlines because of 34" legroom and because of Skytrax grading as 5*. I found the experience adequate, the food, which I was looking forward to was a disappointment - very little choice and not the level expected. No Amenity bag given hence no eye- covers for sleeping. Legroom excellent. Staff very attentive.

Malaysia Airlines review - by Karen Clark

16 December 2007  Customer Trip Rating :

PER-KUL-DXB-KUL-DPS return. Have flown many times business class on this airline and found the cabin crew to be very attentive (particularly on the Perth-KL route). The flights were all on time with the exception of the KL-Bali flight that turned back after 30 minutes with a tech problem. Leaving Bali they had another tech problem and the flight was delayed 30 minutes. We were addressed by name on all flights and found food the same standard as always. The only thing that let them down on this trip was the fact that we only received an amenity kit on the KL-Dubai route, not on the return and not on any of the other flights. I have previously flown Emirates on this route as they have a direct flight but their price compared with MAS is much more and the aircraft they use does not have lie flat seats in Business so therefore can not justify the extra money. I found MAS service to be better than Emirates and the food on Emirates a little better but I do like the satay they offer on MAS. Our baggage which had priority tags was always the first off and this makes a huge difference in airports like Perth where the wait time to get through customs is awful. We were actually the first passengers out of the airport. Overall a good trip.

Malaysia Airlines review - by Chohong Choi

16 December 2007  Customer Trip Rating :

Hong Kong to Singapore via Kuala Lumpur. Service and food were very good, although the planes used were not updated with the latest IFE. On the return leg from Kuala Lumpur to Hong Kong, the flight attendants forgot my request for water after I had asked for it three times, but that's a relatively minor blot on an otherwise decent roundtrip.

Malaysia Airlines review - by A Amaladoss

11 December 2007  Customer Trip Rating :

LHR-KUL-LHR in business class, using Enrich points for an upgrade on both sectors. Golden Lounge in LHR pleasant enough, but beginning to look a little old, and could do with some sprucing up. FAs very good - greeted by title at all times. Very regular rounds of the cabin. Food good, and nicely presented. Drinks topped up regularly. Good range of teas and coffees. Ran out of one of the main courses on return journey. IFE not working on the return journey - FAs very apologetic, and offered move to another seat on the upper deck. Check in, boarding, disembarkation and baggage collection all quick and efficient at KUL and LHR. Overall a very good experience, as have not travelled with MH in the last couple of years, choosing QR instead because of more reasonable fares.

Malaysia Airlines review - by J Birbeck

30 November 2007  Customer Trip Rating :

LHR-KUL-BKK, return SGN-KUL-LHR, economy. Had not flown MH for many years and found their service to be every bit as good as the last time. Attentive FAs who didn't disappear after meals. Only downside was cabins on both 747 and 737 were showing their age and in need of a spruce up. Good legroom, made even better by bagging the exit row on return flight.

Malaysia Airlines review - by Azimeer Manaf

27 November 2007  Customer Trip Rating :

KUL-FCO-KUL ( Class. Opted for Malaysia Airlines as it was the most convenient to travel to Rome without lengthy stopovers. Both legs on B777 - Malaysia Airlines is one of the few airlines with generous seat pitch (34") in Economy. Great selection AVOD. Cabin crew polite and efficient, may be a bit robotic at times but friendly. Crew were fast to answer calls from passengers and made several rounds of drinks. Two meals and a small snack were offered during the flight. The meals were quite good although the portion has shrunk over the years.

Malaysia Airlines review - by Rob Boyce

27 November 2007  Customer Trip Rating :

London-Kuala Lumpur-Siem Reap, return Phnom Penh-Kuala Lumpur-London. Reasonable check in at Heathrow although unable to issue boarding card for flight KL-Siem Reap, which necessitated having to queue up at transfer desk at KL. Good flight with good crew on both legs of the outward trip. Another good crew Phnom Penh to Kuala Lumpur but very disinterested crew for KL-Heathrow leg who were unable to smile, slow to answer call buttons and seemed disinterested in safety - eg seats reclined during take off and landing, seat belts not checked.

Malaysia Airlines review - by J Teoh

12 November 2007  Customer Trip Rating :

SYD-KUL-PEK return in Economy. SYD-KUL delayed due to bad weather but the captain and crew frequently kept passengers informed. Even the crew started a trolley service with drinks and snacks whilst on the ground because the delay turned out to be longer than expected. The crew were friendly and attentive. SYD-KUL-SYD sector offered 3 meal choices and hot meals were good. On B747-400, IFE was pretty good and seats were generally comfortable with generous legroom although a little narrow. KUL-PEK-KUL was on the A330-300, which were a little older and not upgraded like the B747-400 with in-seat IFE. There were only 2 meal choices on this sector. Crew were consistently good on all sectors.

Malaysia Airlines review - by Habari Warjri

12 November 2007  Customer Trip Rating :

BWN-KUL-EWR Economy Class. On transit in KUL I was put up at Concorde Inn near the airport which was a decent accommodation. The flight attendants were very pleasant. Food was average and alcohol was always served on request with no issues. Entertainment system is quite good with decent choice of Movies, TV Show and games. Seats were quite uncomfortable and unhygienic - seats definitely need to be disinfected more often.

Malaysia Airlines review - by Peter Schweizer

3 November 2007  Customer Trip Rating :

BNE-KUL-FRA return in economy. Travelled with infant and had confirmed bulk head seats with bassinet on all 4 segments so no problems with pitch but seats are rather narrow due to stiff arm rest. Aircraft (744 and 777) in clean condition and service onboard (in economy) truly 5 star. Flight attendants extremely helpful and they took care of our 11 months old son so we could eat. Meals tasty and frequent drink service even though I was surprised that they ran out of beer 2 hours in to the flight from FRA to KUL. All 4 flights delayed between 30 and 60 minutes but made up time on each flight and arrived on time. Pan Pacific Hotel paid for by MH in KUL due to 18 hours stopover on the way to FRA excellent and gave us a great chance to rest and make our son tired for the longer flight to FRA. On way back stayed at the Hilton KL at own cost and fund the check-in facility for MH flights at KL Sentral to be of excellent value. The ground operations outside of Malaysia really lets them down. Tried changing return flight and MH's FRA city office advised I would need to fax a copy of my paper ticket in order to change my booking. What a waste of time in a time of e-tickets but I understand MH will switch to e-tickets later this year. The outsourced check-in staff in FRA caused chaos by telling people to get in line for counters that were not open and the QF staff "greeting" us in Brisbane was outright rude. 5 stars for the onboard experience and services provided in KUL but only 3 stars for on ground services in BNE and FRA. Will certainly use MH for next trip to Europe!

Malaysia Airlines review - by A Lopes

1 November 2007  Customer Trip Rating :

AKL-KUL-BOM : flight was on time and enjoyed it. I had the ability to book the seat number on all the flights in and out of AKL. One thing that I would not recommend to anyone is to not take the free accommodation that is provided by the airline as they put me up is one of the cheapest hotels around. I was afraid leave the room with my baggage unattended.

Malaysia Airlines review - by L Novick

1 November 2007  Customer Trip Rating :

Economy class KUL - AMS. Although the friendliness of the service seems to have declined over the past several years we found staff to be quite friendly still. There was ample legroom to get a full length stretch (I am 5' 9") although the seat did feel a little narrow but with a 3x4x3 configuration on a 747 it can't be any more narrow than the competition. The food is always fine and there is an ample selection on the entertainment program.

Malaysia Airlines review - by Brian Rippingale

29 October 2007  Customer Trip Rating :

Golden Club Class Dubai to Kuala Lumpur A330. Excellent seat pitch, width a little restrictive in Business, crew were fantastic. Very smooth flight with one main meal served, followed later with a snack prior to landing, Only criticism was the plane being a little old and tired, old style seats with a scratched tv screen. We were unable to book our ongoing seats at Dubai airport. Considering it was a booking from Dubai to Perth I cannot understand why I would need to queue up at both airports. At KL we had to queue to get our boarding pass to Perth - took a good 20 minutes to find the counter and when we did get there the business counter was closed. Kuala Lumpur to Perth B 777 - what a difference in plane, the seats were the new system, they are not totally lie flat but very close, lots of legroom, service once again fantastic. Try and check what plane you are flying as 747 & 777 have much better seats.

Malaysia Airlines review - by I Joseph

26 October 2007  Customer Trip Rating :

LHR-KUL Economy. I took this flight as it was the only direct flight available to me and because of Malaysia Airlines reputation. When I checked in I was informed my choice of seat was unavailable so I had to have the inboard seat in a row of four. The flight itself was hell. People pay a lot of attention to seat pitch but seat width is just as critical and these seats are narrow. I sat squeezed in between two petite ladies (I'm 5'11" and of average build) had I been sandwiched between two guys there would have been major shoulder room issues. The footrest protrudes into the leg room area and sits too high for anyone above 5'8" to find of any use. The second problem is that the power supply for the IFE sits in the way so you end up having to position your legs on a diagonal. And don't even get me started on the seat comfort; it was like sitting on a plank of wood. Alcohol was very sparingly dispensed (one small plastic beaker of wine) so I had to ask for more (I'm not talking alcoholic proportions, three glasses of wine on a 12 hour flight). I spent the rest of the flight unable to watch a movie clearly or do any work because the person in front had reclined their seat fully - fair enough it's a night flight. Finally just as I was starting to get to sleep I was ordered to put my seat up so that they could serve the second meal of the flight (a meal that I didn't want anyway). Sure the staff smile a lot but that isn't customer service in my book.

Malaysia Airlines review - by J Ray

23 October 2007  Customer Trip Rating :

BKK-KUL-BKK Golden Club Class. The flight out of Bangkok was on an Airbus, and boasted the most accomplished crew I've encountered. It was a very welcome way to arrive in Malaysia. Champagne before take off, a choice of western and South East Asian food and very good wine. Baggage on the carousel as the passengers got to it. Excellent lounge on return, and then an older but still comfortable 737 to BKK, with wide and comfortable seats, a hot breakfast. Again, the crew was really excellent.

Malaysia Airlines review - by P Karunaratne

9 October 2007  Customer Trip Rating :

DXB-MEL. The flight Dubai to KL was on a rather tired A330-300. Considering this was around a seven hour flight I was disappointed when I found out that there were no PTVs onboard. The meals were below average. The crew was excellent. KUL-MEL was delayed by around 2 hours - ground staff did an outstanding job by keeping the passengers informed. This time the flight was much better on a B777, AVOD was good, but not great. Meals average. Overall, MH consistency varies a lot.