Royal Air Maroc Customer Reviews and Royal Air Maroc Passenger Trip Reports   Royal Air Maroc   114 reviews an official 3-Star Airline   Add your Royal Air Maroc Review   Royal Air Maroc official 3 Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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Royal Air Maroc customer review :  25 July 2010 by J Byrne   (UK)

The worst airline I have used. Staff rude and unhelpful. Flight delayed two hours no information from staff. Staff were only interested in themselves totally ignoring passengers carrying on their own conversations. Eventually after nearly two hours we were offered water. I would never recommend this airline.

Royal Air Maroc customer review :  20 June 2010 by Jim Russo   (USA)

I just returned from a conference in Casablanca and had the unfortunate experience of traveling on Royal Air Maroc from New York to Casablanca and back. Avoid this airline at all costs! Be prepared for the tightest seats possible. If you try to recline your seat expect to be told by the stewardess that it is not allowed (or risk having the creature in the seat behind you banging on your seat back until you straighten up). Rude, brisk service from an onboard staff that serves "dinner" and disappears until they serve the "snack" before arrival.

Royal Air Maroc customer review :  7 June 2010 by M Green   (UK)

Royal Air Maroc, check in Marrakech rude, would not answer questions. Plane in Heathrow delayed in taking off no explanation or details given. Had pre booked seats day before flight to be informed at airport these had all been changed. Announcements on plane in English that could not be understood. On tickets technical stop over in Casablanca was for passengers to leave and others to embark, these new passengers had been allocated seats already occupied by passengers - staff did not assist. Food not good! Plane landed in Casablanca - gather we were asked to leave the plane after a 25 minute journey, could not understand announcement, no explanation or instructions at airport. 1.5 hours later taken by bus after sitting on it for 20 minutes, around the airport to get on to the same place to return to Heathrow. Staff in general rude, could not care attitude.

Royal Air Maroc customer review :  25 May 2010 by Helen Chapman   (UK)

The worst airline I have travelled on! Check in staff rude, and manager was sarcastic. First we were delayed when checking in at Gatwick then when we arrived at Casablanca we found that they had overbooked our flight on to Marrakech, we had to wait seven hours till we could get another flight and then the new flight was cancelled. To cut a very long story short it took 13hrs to get from Gatwick to our hotel in Marrakesh. This trip was a weekend city break surprise birthday treat spoilt by Royal Air Maroc. Please do not waste your money!

Royal Air Maroc customer review :  25 May 2010 by J Tydeman   (UK)

Flew to and from Marrakech with RAM (operated by Atlas Blue). Outbound flight okay - quite cramped and food not that good but we did get a meal. Coming back we were affected by the volcanic ash and although this was not the fault of the airline, we were given no information from them and staff were absent throughout. Friends back in the UK were telling us more via phones and blackberries. It left 6 hours late in the end, 1 free drink for a delay of this length feels mean. I would only recommend it because it is much better than Easyjet or Ryanair who both operate this route too.

Royal Air Maroc customer review :  19 May 2010 by Marilyn Wallack   (USA)

I agree - the worst flying experience that I've had! Our flight was delayed 2.5 hours without any explanation! Staff on ground was rude, and most could not speak english. When we finally took off, seats were in the reclining position and trays were down. What happened to regulations?

Royal Air Maroc customer review :  19 May 2010 by Rob Heywood   (UK)

Due to ash clouds over Europe we had a long wait in Marrakesh airport. Royal Air Maroc were very poor at keeping us informed, most info came to us via other passengers who had access to computers or by phoning friends at home. One of the women supervisors got quite nasty with passengers when she was approached for information. They finally allowed us a 'meal ticket' after requests for some refreshments. This meal ticket was limited to a drink in only one particular cafe situated on the far side of the large booking hall. The flight was OK but the food was inedible. I will avoid flying with them again.

Royal Air Maroc customer review :  19 May 2010 by A Worley   (UK)

London - Marrakech return. Original outbound flights affected by volcanic activity. RAM not contactable via phone and website useless. Eventually got text message of flight cancellation around midnight day before flight. Rearranging flights not bad - offered refund or rebook, no questions, no charges. New outbound flight fine, service & food average, no problems. Return flight total nightmare at Marrakech airport - worst-run check-in operation in the worst- designed airport in all creation - no info, no aircon, bad info, useless. Late departure but otherwise ok flight - same food, same service, nothing bad / nothing special. Avoid.

Royal Air Maroc customer review :  14 May 2010 by Mark Taylor   (UK)

Gatwick to Marrakech in Economy. Check in at Gatwick quick but advised of 2.5 hour delay, clearly a common event for this airline. Flight out a reasonably new Airbus. Very cramped seating, food close to inedible. On return, check in at Marrakech chaotic, huge queues and destination boards for check in seemed to be incorrect. Two check in desks seemed to be allocated for Gatwick, but only one manned, and with a long queue. After 30 minutes waiting, this then changed to another destination. Asked one passing airline staff member what was going on, told he didn't care because it was time for him to go home. Eventually brought to front of the queue to check in. Desk closed shortly after so some may have been denied travel, even after queuing for an hour. Found supervisor who claimed there were two other check in desks available for Gatwick passengers, but since these were not indicated and were well away from the one check in desk seemingly available, this seemed to be missing the point. General attitude was they couldn't care less. Return flight on 737 was also fairly cramped and lousy food. No IFE at all on either flight. At least the return leg was on time. Budget airline comfort levels with old state airline lack of care for customers at premium airline prices (£300 return). Not a winning combination.

Royal Air Maroc customer review :  4 May 2010 by B Leeger   (USA)

Very disappointed in Royal Air Maroc. On a round trip from Dakhla to Fez, they canceled two of our flights without informing us by email or phone. Some people did get this info sent to them by email. They then lost our luggage on our way back to Dakhla, and after four days they still haven't found it or communicated with us. The staff in Dakhla was barely able to use a computer to make the lost luggage claim, slowly tapping out the message with one finger and redoing several lines because of incompetence.

Royal Air Maroc customer review :  20 April 2010 by Colin Humpage   (UK)

LHR to Marrakech. We were told at check in at pm there was a 3 hour delay. No explanation was given. We finally boarded a dirty, cramped and old A321 at 9.25pm. That finally took off at 10.40pm some 5.5 hrs late. The flight attendants were unhelpful and uncommunicative. Nobody had any idea or if they had were not telling what had caused the delay. We arrived at Casablanca at 1.30am the following day. We were then told to leave the plane, whereas at LHR we were told to stay on the plane for the 20 min flight to Marrakech! The flight terminated at Casablanca. After total chaos and confusion 3 coaches were laid on to take the passengers onward to Marrakech, where we finally arrived at 06.15 am. The return flight was an improvement in a Boeing 737-800 that was clean and with reasonable space between the seats. Even so we had to disembark at Casablanca and go through security again and return to the same seat in the same plane 45 minutes later. That flight too was delayed again without any explanation due to the late arrival of a cavalcade of cars bearing some dignitary, which I could see as their arrival was on my side of the plane. Royal Air Maroc is without doubt the worst carrier I have had the misfortune to fly with, and I would never recommend them to anyone - its a pity that such an attractive country is so poorly served by its national carrier. They get 1 point because despite all the odds they did not lose our luggage.

Royal Air Maroc customer review :  13 April 2010 by Ian Richards   (Switzerland)

CMN-GVA left ten hours late. However they didn't tell us that immediately. Instead, announcements every two hours that the flight would be delayed another two hours. None of the ground staff knew what was happening and managers were invisible. Eventually, walked through the terminal summoning all passengers on my flight, and as a group of 50 we blocked another RAM flight from boarding by standing between the boarding pass machine and the airbridge. Lots of worrying among the ground staff and the manager arrived within five minutes. After a further 15 minutes of shouting and arguing he guaranteed a plane at 1800 plus refreshments etc, so we moved out of the way to let the other flight continue to board. It seems that collective passenger protest is the only language they understand at that airline.

Royal Air Maroc customer review :  12 April 2010 by J Tester   (UK)

London Heathrow to Marrakech (via Casablanca) on 27 March. We were informed of a 3 hour delay at check-in (14.30hrs) and heard no more until the boarding gate opened at 2130hrs. We were told on boarding that we would stay on this plane through to Marrakech. We arrived in Casablanca at 01.30hrs and were told that we needed to board a different plane. Following much confusion at Casablanca airbort we were shown to a bus and were driven to Marrakech, where we arrived at 0615hrs - 10.5 hours late! Sadly the communication from the airline staff throughout was extremely poor, and we experienced very poor customer service from Royal Air Maroc. The reason for scoring 2 was that both we and our bags arrived in one piece, but sadly lost a night's pre-booked accommodation in a very nice hotel!

Royal Air Maroc customer review :  8 April 2010 by Jeff Williams   (UK)

LHR-CMN-RAK Economy. This is a poor airline. The outbound flight was delayed by 5h30m, we were given no information airside whatsoever and no airline representative was available in person or by telephone. The cabin crew were unsmiling and uncommunicative. We had 2 stories en route - stay on the aircraft in Casablanca - You will change aircraft there. In the event there was no aircraft and we were bussed to Marrakech arriving at 0615 (scheduled 2110 the previous evening). The seats were grubby and the meal poor. I was fortunate to be given an (unrequested) exit row seat. I was never asked if this was OK, could I manage or any answer to my query about the door pin. Read the card was the only response. The return flight was better but again, "stay on the plane at Casablanca" at check-in. On arrival there we had to disembark, take a coach to the terminal, go through transit and security to the departure lounge and finally back to the same seat on the same aircraft. My advice: take a picnic and consider an alternative carrier.