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Royal Air Maroc Customer Reviews and Royal Air Maroc Passenger Trip Reports |
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YOU CAN NOW VOTE » HERE FOR THE AIRLINE OF THE YEAR |
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Royal Air Maroc customer review : 25 July 2010 by J Byrne (UK)
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Customer Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
The worst airline I have used. Staff rude and unhelpful. Flight delayed two hours no
information from staff. Staff were only interested in themselves totally ignoring passengers
carrying on their own conversations. Eventually after nearly two hours we were offered water.
I would never recommend this airline.
Royal Air Maroc customer review : 20 June 2010 by Jim Russo (USA)
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Customer Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I just returned from a conference in Casablanca and had the unfortunate experience of
traveling on Royal Air Maroc from New York to Casablanca and back. Avoid this airline at all
costs! Be prepared for the tightest seats possible. If you try to recline your seat expect to
be told by the stewardess that it is not allowed (or risk having the creature in the seat
behind you banging on your seat back until you straighten up). Rude, brisk service from an
onboard staff that serves "dinner" and disappears until they serve the "snack" before arrival.
Royal Air Maroc customer review : 7 June 2010 by M Green (UK)
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Customer Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Royal Air Maroc, check in Marrakech rude, would not answer questions. Plane in Heathrow
delayed in taking off no explanation or details given. Had pre booked seats day before flight
to be informed at airport these had all been changed. Announcements on plane in English that
could not be understood. On tickets technical stop over in Casablanca was for passengers to
leave and others to embark, these new passengers had been allocated seats already occupied by
passengers - staff did not assist. Food not good! Plane landed in Casablanca - gather we were
asked to leave the plane after a 25 minute journey, could not understand announcement, no
explanation or instructions at airport. 1.5 hours later taken by bus after sitting on it for
20 minutes, around the airport to get on to the same place to return to Heathrow. Staff in
general rude, could not care attitude.
Royal Air Maroc customer review : 25 May 2010 by Helen Chapman (UK)
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Customer Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
The worst airline I have travelled on! Check in staff rude, and manager was sarcastic. First
we were delayed when checking in at Gatwick then when we arrived at Casablanca we found that
they had overbooked our flight on to Marrakech, we had to wait seven hours till we could get
another flight and then the new flight was cancelled. To cut a very long story short it took
13hrs to get from Gatwick to our hotel in Marrakesh. This trip was a weekend city break
surprise birthday treat spoilt by Royal Air Maroc. Please do not waste your money!
Royal Air Maroc customer review : 25 May 2010 by J Tydeman (UK)
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Customer Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flew to and from Marrakech with RAM (operated by Atlas Blue). Outbound flight okay - quite
cramped and food not that good but we did get a meal. Coming back we were affected by the
volcanic ash and although this was not the fault of the airline, we were given no information
from them and staff were absent throughout. Friends back in the UK were telling us more via
phones and blackberries. It left 6 hours late in the end, 1 free drink for a delay of this
length feels mean. I would only recommend it because it is much better than Easyjet or Ryanair
who both operate this route too.
Royal Air Maroc customer review : 19 May 2010 by Marilyn Wallack (USA)
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Customer Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I agree - the worst flying experience that I've had! Our flight was delayed 2.5 hours without
any explanation! Staff on ground was rude, and most could not speak english. When we finally
took off, seats were in the reclining position and trays were down. What happened to
regulations?
Royal Air Maroc customer review : 19 May 2010 by Rob Heywood (UK)
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Customer Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Due to ash clouds over Europe we had a long wait in Marrakesh airport. Royal Air Maroc were
very poor at keeping us informed, most info came to us via other passengers who had access to
computers or by phoning friends at home. One of the women supervisors got quite nasty with
passengers when she was approached for information. They finally allowed us a 'meal ticket'
after requests for some refreshments. This meal ticket was limited to a drink in only one
particular cafe situated on the far side of the large booking hall. The flight was OK but the
food was inedible. I will avoid flying with them again.
Royal Air Maroc customer review : 19 May 2010 by A Worley (UK)
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Customer Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
London - Marrakech return. Original outbound flights affected by volcanic activity. RAM not
contactable via phone and website useless. Eventually got text message of flight cancellation
around midnight day before flight. Rearranging flights not bad - offered refund or rebook, no
questions, no charges. New outbound flight fine, service & food average, no problems. Return
flight total nightmare at Marrakech airport - worst-run check-in operation in the worst-
designed airport in all creation - no info, no aircon, bad info, useless. Late departure but
otherwise ok flight - same food, same service, nothing bad / nothing special. Avoid.
Royal Air Maroc customer review : 14 May 2010 by Mark Taylor (UK)
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Customer Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Gatwick to Marrakech in Economy. Check in at Gatwick quick but advised of 2.5 hour delay,
clearly a common event for this airline. Flight out a reasonably new Airbus. Very cramped
seating, food close to inedible. On return, check in at Marrakech chaotic, huge queues and
destination boards for check in seemed to be incorrect. Two check in desks seemed to be
allocated for Gatwick, but only one manned, and with a long queue. After 30 minutes waiting,
this then changed to another destination. Asked one passing airline staff member what was
going on, told he didn't care because it was time for him to go home. Eventually brought to
front of the queue to check in. Desk closed shortly after so some may have been denied travel,
even after queuing for an hour. Found supervisor who claimed there were two other check in
desks available for Gatwick passengers, but since these were not indicated and were well away
from the one check in desk seemingly available, this seemed to be missing the point. General
attitude was they couldn't care less. Return flight on 737 was also fairly cramped and lousy
food. No IFE at all on either flight. At least the return leg was on time. Budget airline
comfort levels with old state airline lack of care for customers at premium airline prices
(£300 return). Not a winning combination.
Royal Air Maroc customer review : 4 May 2010 by B Leeger (USA)
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Customer Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Very disappointed in Royal Air Maroc. On a round trip from Dakhla to Fez, they canceled two
of our flights without informing us by email or phone. Some people did get this info sent to
them by email. They then lost our luggage on our way back to Dakhla, and after four days they
still haven't found it or communicated with us. The staff in Dakhla was barely able to use a
computer to make the lost luggage claim, slowly tapping out the message with one finger and
redoing several lines because of incompetence.
Royal Air Maroc customer review : 20 April 2010 by Colin Humpage (UK)
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Customer Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR to Marrakech. We were told at check in at pm there was a 3 hour delay. No explanation was
given. We finally boarded a dirty, cramped and old A321 at 9.25pm. That finally took off at
10.40pm some 5.5 hrs late. The flight attendants were unhelpful and uncommunicative. Nobody
had any idea or if they had were not telling what had caused the delay. We arrived at
Casablanca at 1.30am the following day. We were then told to leave the plane, whereas at LHR
we were told to stay on the plane for the 20 min flight to Marrakech! The flight terminated at
Casablanca. After total chaos and confusion 3 coaches were laid on to take the passengers
onward to Marrakech, where we finally arrived at 06.15 am. The return flight was an
improvement in a Boeing 737-800 that was clean and with reasonable space between the seats.
Even so we had to disembark at Casablanca and go through security again and return to the same
seat in the same plane 45 minutes later. That flight too was delayed again without any
explanation due to the late arrival of a cavalcade of cars bearing some dignitary, which I
could see as their arrival was on my side of the plane. Royal Air Maroc is without doubt the
worst carrier I have had the misfortune to fly with, and I would never recommend them to
anyone - its a pity that such an attractive country is so poorly served by its national
carrier. They get 1 point because despite all the odds they did not lose our luggage.
Royal Air Maroc customer review : 13 April 2010 by Ian Richards (Switzerland)
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Customer Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CMN-GVA left ten hours late. However they didn't tell us that immediately. Instead,
announcements every two hours that the flight would be delayed another two hours. None of the
ground staff knew what was happening and managers were invisible. Eventually, walked through
the terminal summoning all passengers on my flight, and as a group of 50 we blocked another
RAM flight from boarding by standing between the boarding pass machine and the airbridge. Lots
of worrying among the ground staff and the manager arrived within five minutes. After a
further 15 minutes of shouting and arguing he guaranteed a plane at 1800 plus refreshments
etc, so we moved out of the way to let the other flight continue to board. It seems that
collective passenger protest is the only language they understand at that airline.
Royal Air Maroc customer review : 12 April 2010 by J Tester (UK)
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Customer Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
London Heathrow to Marrakech (via Casablanca) on 27 March. We were informed of a 3 hour delay
at check-in (14.30hrs) and heard no more until the boarding gate opened at 2130hrs. We were
told on boarding that we would stay on this plane through to Marrakech. We arrived in
Casablanca at 01.30hrs and were told that we needed to board a different plane. Following much
confusion at Casablanca airbort we were shown to a bus and were driven to Marrakech, where we
arrived at 0615hrs - 10.5 hours late! Sadly the communication from the airline staff
throughout was extremely poor, and we experienced very poor customer service from Royal Air
Maroc. The reason for scoring 2 was that both we and our bags arrived in one piece, but sadly
lost a night's pre-booked accommodation in a very nice hotel!
Royal Air Maroc customer review : 8 April 2010 by Jeff Williams (UK)
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Customer Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-CMN-RAK Economy. This is a poor airline. The outbound flight was delayed by 5h30m, we were
given no information airside whatsoever and no airline representative was available in person
or by telephone. The cabin crew were unsmiling and uncommunicative. We had 2 stories en route
- stay on the aircraft in Casablanca - You will change aircraft there. In the event there was
no aircraft and we were bussed to Marrakech arriving at 0615 (scheduled 2110 the previous
evening). The seats were grubby and the meal poor. I was fortunate to be given an
(unrequested) exit row seat. I was never asked if this was OK, could I manage or any answer to
my query about the door pin. Read the card was the only response. The return flight was better
but again, "stay on the plane at Casablanca" at check-in. On arrival there we had to
disembark, take a coach to the terminal, go through transit and security to the departure
lounge and finally back to the same seat on the same aircraft. My advice: take a picnic and
consider an alternative carrier.
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