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Royal Air Maroc Customer Reviews and Royal Air Maroc Passenger Trip Reports

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Read Royal Air Maroc Passenger Reviews and Royal Air Maroc customer trip Reports


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Royal Air Maroc Customer review :  29 July 2013 by Magdy Louka    (Cyprus)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After a pleasant flight with Egyptair to JFK, my return was from Montreal to Casablanca for a conference on Royal Air Maroc. A dreadful experience from start to finish. Only one inedible meal was served on the nearly 11 hour flight. Crew was rude and disinterested. The 30 year old B-747 had no individual entertainment but a hazy, barely functional overhead TV monitor playing what seemed to be a century-old Arabic film. As others have reported, the bathrooms were very dirty. Never again.



Royal Air Maroc Customer review :  25 July 2013 by L Murray    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow to Casablanca, June 4th 2013. After reading the many negative reviews on this airline we were very pleasantly surprised. We departed on time, the flight crew were pleasant and the meal was good. I only used the bathroom early on in the flight but it was spotless. Legroom is a little cramped but overall we were very happy with the flight.



Royal Air Maroc Customer review :  25 July 2013 by L Murray    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

June 17th. Casablanca to Dakar, Senegal. Our second flight with RAM in a fortnight, and again we were not disappointed. Flight left on time, aircraft was new, the meal was very nice and the flight crew pleasant. We chose RAM because it was a direct flight and the price was reasonable.



Royal Air Maroc Customer review :  11 July 2013 by Alain Girard    (France)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight supposed to be direct from Marrakech to Marseille. In fact flight Marrakech to Bordeaux (500 kms north of Marseille) then stop for 40 min blocked in the plane, then flight Bordeaux - Marseille. 4hrs 15min instead of 2hrs 30min. No notice from Royal Air Maroc before plane registering (if they advised, people could have taken Ryanair flight leaving around the same time!). In the plane, no place for the legs, very poor food, no entertainment.



Royal Air Maroc Customer review :  29 June 2013 by J Oulif    (Netherlands)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AT850 last Monday. A good flight with RAM. 738(RGJ), this aircraft has a sky interior that was very nice. Crew were not too friendly. The food was good and service was not bad for the price I paid (€105). I really like the seats. One thing RAM needs to do: FA's need to be more friendly to passengers.



Royal Air Maroc Customer review :  7 June 2013 by Farid El-Hayouini    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Montreal to Casablanca. Prices: higher than any airline out there. Seats not comfortable and food horrible. Staff not friendly at all. I wish there was another airline on the same route.



Royal Air Maroc Customer review :  3 June 2013 by S Yun    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CMN-LHR. The experience was shockingly bad from start to finish. Chaotic boarding, which left London-bound passengers worried that they may end up in Toulouse, no explanations given for delays, very cramped seating, announcements (including the safety demo) made in barely audible, barely intelligible English, the list goes on. I've also never seen a cabin so poorly maintained.



Royal Air Maroc Customer review :  29 May 2013 by H Bensmail    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Montreal to Casablanca in economy class. The seats were tight and not comfortable. The food is so-so. The toilets are dirty. It seems like they don't clean the aircraft very well. The entertainment is almost non existent with TVs dating from the 70s. Too bad, Morocco has a monopoly on the Montreal - Casablanca flight otherwise I would never flight with this airline.



Royal Air Maroc Customer review :  24 May 2013 by K Lau    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

2 round-trip flights between NYC and Casablanca within the past 3 months and every time the conditions haven't been clean. When I asked for the filthy bathroom to be cleaned, the staff acted like it wasn't their job. They take out water bottles prior to flight but then don't provide enough water on the plane. On some planes, the seats don't recline. The ear phones don't always work.



Royal Air Maroc Customer review :  22 May 2013 by J Falk    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew to Casablanca and back. I was pleasantly surprised with the quality of the flight. In business class, the food was delicious, fresh and served nicely. Video quality was good as was the selection of films, although the headset was not as comfortable as on some other airlines. Arrived early and had to wait a little for a gate at JFK but I can't blame the airline for this. Would not hesitate to recommend the airline and plan to take it on my next flight to Morocco and, perhaps, for a connection elsewhere in North Africa to avoid connecting in Europe.



Royal Air Maroc Customer review :  5 May 2013 by Khawla Amin    (Qatar)

Rating : 1/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Beirut to Casablanca and a week later Casablanca to Cairo. Both sectors were on old. tattered and filthy B737-800's. The food was horrible to say the least. The crew was a mixed bag with male flight attendants tending to be slightly friendlier than female staff. No IFE of any sort with just overhead video screens scattered throughout the planes playing the same old Egyptian movie again and again. But the worst thing is surely the disgraceful condition of the bathrooms. They were absolutely revolting and smelly and not cleaned throughout the flights. Royal Air Maroc is surely the worst airline I have ever been on.



Royal Air Maroc Customer review :  19 April 2013 by D Russo    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on March 30 from Rome to CMN. Was apprehensive after reading such negative reviews. However, we had no problems at all. The plane was in good condition, the staff courteous and the snack was OK too.



Royal Air Maroc Customer review :  15 April 2013 by A Glambedakis    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Was scheduled for Barcelona-Tangier. Showed up at the airport 3 hours early, no check-in staff. 1 hour before departure, still no check in staff - was told the flight had been cancelled, no reason as to why. I was given a call centre number. They rescheduled me for the following night's flight - no explanation. The flight had a further 2 hour delay the next night. The aircraft condition was a mess. Dirty, cramped, smelly. The food was substandard. And that was the fastest safety demonstration I have ever seen in my life - no more than 3 minutes. Landed in Tangier 35 hours late. Lesson learned, they will not have my custom again.



Royal Air Maroc Customer review :  3 April 2013 by I Wright    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Barcelona to Tangier. Turned up at BCN airport 3 hours prior to the scheduled flight time. Check in desks were abandoned. About 1 hour before boarding there was still no one at check in. A number of passengers phoned the airline to find out what was going on only to be told the flight had been cancelled. No notifications were provided to any of the passengers and the flight was rescheduled to the following day. Not even the information boards in the airport reflected that the flight was cancelled. I had to go back to my hotel and come back the following day only to find the flight times had been changed twice. When I did eventually get on the plane, the interior was in a pitiful state and the flight staff were appalling. Never again.



Royal Air Maroc Customer review :  2 April 2013 by Carol Hollister    (Portugal)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lisbon to Marrakech via Casablanca. Lisbon to Casablanca left on time with connecting flight in Casablanca cancelled with the option to wait in Casablanca domestic (!) airport for flight or be bussed to Marrakech. I took the latter and arrived after the flight would have as immigration delays and luggage retrieval delayed the bus departure. Royal Air Maroc staff were overall dismissive and generally begrudgingly helpful, except for the fellow who got us to our bus: he worked hard against all odds to get us to Marrakech. Worse to come on return - Marrakech to Casablanca flight sort of left on time but again delayed in Casablanca for 1.5 hours with no help from RAM staff other than to be coldly told to 'go sit and wait for 45 minutes. 1.5 hours later we departed. Given late arrival in Lisbon I missed connecting transport resulting in additional expenses and very late in the night arrival at my destination.



Royal Air Maroc Customer review :  28 March 2013 by Gilles Intan    (Germany)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just returned home from Marrakech. Aircraft was B737-800 but the crews weren't very professional and friendly, (I had to remind them several times that I wanted water and they turned the TV on an hour after take off). Aircraft interior and toilet during the first leg (Frankfurt-Casablanca) was bad and the food was 'so- so' as well as not being generous enough with portion. Will not fly with Royal Air Maroc anymore.



Royal Air Maroc Customer review :  25 March 2013 by Paul Hillier    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris Orly to Marrakech and return - had little choice but to take this option and basically got what I expected, average / poor service in old aircraft and a tired crew. No entertainment on a 3hr flight, seats uncomfortable and cramped. Won't be going back if I can help it.



Royal Air Maroc Customer review :  20 March 2013 by T Crawshaw    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CMN-LHR. Check-in was slow and disorganised, dealing with a passenger's overweight baggage in front of us at the counter took them nearly half an hour, during which the check-in attendants changed shift! Boarding was a shambles - 15 mins after heading into the airbridge people started coming out again, for what reason I am not sure, but it resulted in both staff members leaving their posts at the gate so random people could just walk onto the plane. Those of us at the back of the queue got on without anyone looking at our boarding passes! Meal was tasteless mush (I chose the fish) and the announcements were deafeningly loud and distorted. For this reason they decided not to play the movie, which we can be thankful for. Plane was a bit old but not too bad, comfort level was OK but seats weren't the greatest.



Royal Air Maroc Customer review :  14 March 2013 by M Kraus    (Germany)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Everything was horrible. Dedicated check-in at CMN airport completely chaotic, no enforcement of cabin luggage restrictions (business class overhead bins already stuffed when I boarded the plane), cabin interior both old and dirty, service limited to an absolute minimum.



Royal Air Maroc customer review :  14 March 2013 by Peter Watt   (France)

 

Customer Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Marrakech-Bordeaux, 5/3/2013. Flight on time, in fact was early. Crew were smart and attentive. But the aeroplane was filthy. My armrest was broken and there was food splattered all over the back of the seat in front. Carpet was filthy with rubbish strewn about.


Royal Air Maroc customer review :  25 February 2013 by M Kehoe   (Australia)

 

Customer Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Flew from Marrakech to Fez (via Casablanca) in business class. The business class is in name alone. Its just a scam to charge tourists twice as much with the same seats, no meals or drinks, no service, no airport lounge and no priority boarding. There are multiple parts of the plane's interior which are falling apart. And then finally, your bags are lost and you need to travel to the airport yourself every night to see if they have arrived (as they won't deliver them and won't advise you if they have arrived).


Royal Air Maroc customer review :  28 December 2012 by A Gallo   (USA)

 

Customer Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Just flew back from Casablanca to JFK - the airplane was dirty. The food was terrible. My daughter is a coeliac - requested a gluten free meal when booking and told no problem. They gave her a regular meal with bread and cake. Advised them it was a problem - they looked at us like we were crazy. Service from the flight attendants was terrible. Wanted a glass of water - went to the 'kitchen' area - 2 flight attendants were fast asleep. The bathrooms were disgusting. Never Again.




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