ROYAL AIR MAROC  Passenger Reviews and Customer Trip Reports

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ROYAL AIR MAROC customer review :  31 July 2009 by Shirley Taylor   (UK)

Used RAM for my honeymoon flight to Casablanca. The plane was late with no explanation and then changed gates, British Airways staff helped us - not RAM. Once on the plane it was dirty, the staff were rude, couldn't care less that they had not set up enough meals. Plane was chaos, people allowed to just seat hop and do as they wish. They lost our bag and I spent my honeymoon crying we had to buy all new clothes for our two week stay. I ended up hating my honeymoon and the country I was in.

ROYAL AIR MAROC customer review :  27 July 2009 by Michelle Hamby   (USA)

My parents booked with RAM because their prices were cheaper and they were taking a group of young people who were on a tight budget. First of all, their flight from HJ in ATL was canceled - they were not notified. Thankfully, Mom called the 4 days prior to confirm their flight and found out through her travel agent that it had been canceled. They had to go ahead and make their flight to NY with Delta, otherwise, they would have had to pay an extra $150 per person to change those tickets. This added an extra day of travel, very tiring! Second, on the way back, Mom called again to confirm their return flights and was told that it would probably be canceled, again, by the travel agent - not Royal Air Maroc. They went to the Royal Air Maroc office and were told that everything was fine and that they would be able to make their flight to Morocco. Once in Morocco, they discovered that their connecting flight from Morocco to NY had been postponed till later in the evening. Because of this, they will miss their next connection in NY to ATL and will have to pay huge costs to redo their tickets. As of yet, Royal Air Maroc has not offered to make any amends for all their mistakes and blunders. This is a Very poorly run airline and should not even be in business. Think twice before booking with Royal Air Maroc - You will be screwed!

ROYAL AIR MAROC customer review :  14 July 2009 by P Desai   (Morocco)

CMN-JFK. What can I say about this airline that is positive - the flight was absolutely miserable. At CMN, lines were long, the ticket counter people incompetent and very slow. It took over an hour to check in. This is with only 5-6 families ahead of me! CMN airport is poorly run. You have to take a bus to the plane which is a pain especially with children. Fortunately on this flight, fthe pitch of seats was better (maybe 34 inches) otherwise the seats are intolerably uncomfortable. At JFK luggage took another hour to come out.

ROYAL AIR MAROC customer review :  2 July 2009 by J Peuchaud

Customer Rating : 4/5

JFK-CMN-RAK and back in economy. Airplanes clean, staff courteous and food (vegetarian menu) was great. The beverage selection was also very nice. The only down point is the "special waiting room" for US bound flights at the CMN airport which is small, smelly and smoky.

ROYAL AIR MAROC customer review :  8 June 2009 : by L Ozgur

Customer Rating : 1/5

Istanbul-Casablanca-Dakar return Business class. IST-CAS-IST was codeshare with Turkish Airlines. I picked Turkish Airlines and was delighted by their service. At the airport, and on board everything was perfect. RAM gave me a 5hr connection time while going and 7hr on the way back. My luggage got lost, and when delivered, it was broken. I couldn't get an explanation. Onboard, both ways, cabin staff unfriendly only speak French. Ground staff terrible. I was seated about 5 rows from my friends (and this is business class!). The seats were horrible. On the way back I wanted to have my cabin sized hand luggage with me on board. After explaining them what had happened previously, they still didn't let me. On the way to Dakar, I wanted to change my flight to the previous day. I waited for 45 minutes to be attended at Casablanca Airport, (and this is their hub!). You have to confirm the day before that you will be on the flight. Overall, I will never use RAM or get a connection in Casablanca.

ROYAL AIR MAROC customer review :  3 June 2009 : by P Edson

Customer Rating : 1/5

LGW to Marrakech (RAM flight operated by Atlas Blue) on May 24th was fine. Return flight on May 31st a different thing. Staff at check in didn't know a thing and cabin crew were unhelpful, rude, couldn't care, and told lies!

ROYAL AIR MAROC customer review :  29 May 2009 : by M Mangan

Customer Rating : 1/5

Absolutely appalling. Arrived for 7.30 Flight to Gatwick on Monday 25th May. Still sitting in terminal at 11.30 with very little information as to what was happening. Eventually embarked at 11.30 and departed at 13.05 because apparently we did not have a Captain. No explanations given whatsoever. Once on board, one free roll plus water. No free tea or coffee. Worst flight that I have ever been on.

ROYAL AIR MAROC customer review :  19 April 2009 : by P Anda

Customer Rating : 1/5

RAK-MAD. With interest I had previously read the reviews of this airline as a form of entertainment. Now having flowing with RAM, I can understand where most of the authors are coming from. The seat pitch on with this airline must be barely legal and negotiating alternative seating is reserved for perhaps family or friends of airline staff! I found it incredibly difficult on this short two hour flight having my legs wedged apart and thank the woman in front for not reclining her seat. The aircraft smelt strangely of fried food when we boarded but nothing like this was available for purchase; just rolls and water from memory. The seats were old and fabric well worn. The crew were there; but only just. Flight full and numerous rounds with the duty free trolley which no one seemed to be buying from. Not a dreadful flying experience but one I probably wouldn't repeat. I'm thankful that I didn't have to fly long haul with them and would pity those who did.

ROYAL AIR MAROC review :  16 April 2009 : by Aziz Alaoui

Customer Rating : 2/5

Royal Air Maroc is in serious need of reducing its prices, not increasing them again. This year I am paying over $1,700 US Dollars for my flight to Tangier with a stop in the new, spare terminal in Casablanca. Last year I paid $1,500 from JFK to Tangier. I have flown on Royal Air Maroc numerous times over the past 26 years, on international flights from North America and within Morocco. I am also a member of the Safar frequent flier program which has turned into a complete joke within the past few years because my "free" round-trip ticket reward to Agadir is now very expensive, with the government or airline tax of nearly 2,000 Moroccan dirhams. I used to look forward to a free trip as a benefit from using RAM, and now the tax is equivalent to the price of a ticket, for instance, from Tanger to Agadir. This is no free ticket, and if this is how RAM "rewards" its regular customers, then it is time to look for alternative airlines. Every year, for the past 10 years, Royal Air Maroc's round-trip prices have increased from $100 US Dollars to $200 US Dollars. What used to cost $960 now is over $1,700. I wonder if 2010 prices for my ticket will be $1,900 and $2,100 in 2011? A 2,000 dirham tax on a "free" reward is hardly a free ticket. It did not used to be this way, but suddenly, without warning, the Safar program charges a prohibitively expensive tax. My most recent trip in October was noisy and stewardesses and stewards were not courteous and the food was horrible.

ROYAL AIR MAROC review :  6 April 2009 : by Christopher Gunning

Customer Rating : 2/5

LHR to Casablanca was uneventful and on time. Staff neither friendly nor unfriendly. The return journey from Casablanca to LHR boarded an hour late from Casa, and absolutely nobody was prepared to offer an explanation or apology - instead we were told, brusquely, that the flight would board "in 10 minutes" 6 times. Once on board there were more delays and then when finally airborne, we were served the most disgusting meal ever. Three pieces of boiled courgette for starter, a tiny fragment of chicken (which tasted disgusting) with undercooked boiled potato for main, and a lump of unappetising cake for dessert. Staff impassive. Planes are ageing 737's and not especially clean - what a shame nobody else flies to Casablanca direct.

ROYAL AIR MAROC review :  6 April 2009 : by Roger Gant

Customer Rating : 4/5

We were checked in by friendly staff and departed on time from London. The treatment in Economy was no better and no worse than other airlines; the flight attendants were functional. We landed in Casablanca, had a 40 minute stop and then departed on time, arriving in Marrakech on time. There was an hour delay departing Marrakech on our return, but we still landed at Heathrow only about 20 minutes behind schedule. I would use Royal Air Maroc again.

ROYAL AIR MAROC review :  26 March 2009 : by Monica Afriat

Customer Rating : 1/5

We had a most unpleasant experience in January 2009 travelling with RAM to and from Agadir via Casablanca. The return journey was a nightmare, Although we arrived at Agadir well within the advised time, we were faced with absolute chaos, the computers were not working and the few members of staff there seemed to have no idea what they were doing. Finally, boarding cards with seat numbers were written manually and we were taken to the plane; it was now obvious that we would miss our connection at Casablanca but we were assured that the flight to London would wait for us. On boarding, although we had allocated seats, we were told it was now free seating and we sat where we could and waited a long time. An announcement asked us to check boarding passes as there were too many passengers. An official asked my daughter to put her 2 children of 9 and 6 in the same seat, she refused; he then approached my daughter-in-law with the similar request - an astonishing disregard of safety regulations. Finally a couple were asked to leave and 2 new passengers took their seats. Arriving at Casablanca there were was more chaos; much shouting and confusion. At transit control we were kept waiting a long time and told that the connecting flight to London had left and we would be put on the same flight next day - many of the passengers had also missed connections. We were refused any refreshments and were told we would be taken to a 4 star hotel and given food immediately, then dinner and breakfast There was a long delay before retrieving our luggage, a very long delay waiting for transport and we did not reach the hotel till 5 pm. Very many people were being taken to the same hotel and we were squashed in a minibus and told to sit as best we could with luggage piled precariously in front or just shoved on our knees with the children. The hotel was a very long way from the airport and we received a dismal reception. We were told that no food was available till dinner at 7.30 - the meal was bad, breakfast very frugal and service appalling. We were collected next morning and again ground staff floundered over seating arrangements which changed 3 times and meant that our grand children were scattered over the plane away from parents. In the end we were again told it would be free seating. We got to London a day late - a nightmare experience caused by the total inefficiency of Royal Air Maroc.

ROYAL AIR MAROC review :  26 March 2009: by Naoma Clark

Customer Rating : 3/5

I was about to rebook my flight from JFK to Niamey, Niger but glad I didn't. I traveled in February and all connections were above reproach. Good food, very friendly staff, flights on time. I appreciated the little extras that were given even though I traveled economy class. A tip to future passengers, you may have to go to the back and get your own drinks - water, juice etc on some flights.

ROYAL AIR MAROC review :  20 March 2009: by Janet Ngaham

Customer Rating : 1/5

My children and I traveled Royal Air Maroc from Douala Cameroon. Very poor customer service. The staff inflight and at the airport in Maroc are very poorly informed. very unhelpful when you ask a question. They lost our luggage on our return flight from Douala Cameroon to Strasbourg - since then we have filled a claim form and no reply from Royal Air Maroc.

ROYAL AIR MAROC review :  20 March 2009: by M Hill

Customer Rating : 1/5

I have also been unlucky enough to be flown by Royal Air Maroc. The staff I caome into contact with have all been nice enough until something goes wrong. Problem is something always seems to go wrong. No communication and even some misinformation is common place. Nobody even steps up to take control. If you can use any other airline you should - if you can travel by donkey instead of using these guys you should.

ROYAL AIR MAROC review :  23 February 2009: by E Hill

Customer Rating : 1/5

This is the worst airline I have ever travelled and I would advise everyone to avoid them at all costs! We used them to fly to Morocco for our honeymoon and wished we hadn't. Our flight from LHR to Marrakesh was cancelled, after several delays and waiting around in the airport. We were put up in a hotel and due to fly the next morning at 7.30am. Again this flight was delayed with no information given and we eventually flew about 10.00am. It was supposed to fly to RAK but stopped in CAS and went no further. We were then put on a bus to RAK but again not after delays and little information. On the flight on the way back, which actually left on time, the flight attendants were rude and aggressive. The customer service is terrible, people dealing with the calls are rude, can't be bothered and try to get you off the phone as quickly as possible. I would say to anyone thinking of using Royal Air Maroc - don't do it unless you want your trip ruined.

ROYAL AIR MAROC review :  23 February 2009: by Liz Simpson

Customer Rating : 5/5

Having just returned from Marrakesh via Casablanca to Heathrow, I was pleasantly surprised. The flight staff were courteous, food was good for airline meals, planes were on time both ways. I just wish more happy passengers would start to give this airline some positive feedback because until I actually travelled with them, the only feedback I had to go on was less than positive!

ROYAL AIR MAROC review :  18 February 2009: by C Lavoie

Customer Rating : 1/5

Flying out of Montreal, the plane was supposed to leave at 7:30 that evening, just got "cancelled" and had to take the next flight the next day at noon. This distorted all our plans. We live in Ottawa and had left a phone number there, but nobody at RAM bothered to let us know about the change. We were put in a shabby hotel, far from the airport, with no food offered for the long delay. Accompanying person from Ottawa could not stay in the room as the bed was too small! (only one person in the room). We had to take a taxi too, the shuttle had "already left". Then, we were due to fly out of Casablanca on January 10 at 23:15 to go to Cairo. Of course, with the unexpected change of schedule, we hardly made the connection and the luggage never got put on the plane. One luggage was put on a plane to South Africa (how dumb is that?), eventually delivered to us in Cairo. Second luggage never found and RAM refuse to admit it is lost! No follow-up, no phone call to tell us how their search is going. No apologies either.

ROYAL AIR MAROC review :  1 February 2009: by R Todd

Customer Rating : 4/5

London Heathrow to Accra via Casablanca: Flights on time on outbound and return legs. Attentive flight crew, good meals and comfortable seat. In-flight entertainment not up to much but not unexpected for the price.

ROYAL AIR MAROC review :  21 January 2009: by E Green

Customer Rating : 2/5

This was, without a doubt, one of the most unpleasant airlines I've ever flown. We flew JFK to Casablanca and throughout the trip there was no overhead light for reading, no headsets for music, no air vent and the only entertainment was the map of where the plane was over the Atlantic. On the trip back to JFK, our seat was just before the exit aisle so we couldn't recline, but the seat in front of my husband was broken, so the person sitting there couldn't sit up straight. My husband was so cramped in his seat, he couldn't put his legs under the seat so between the broken seatback in front and no recline, he was like a sardine for eight hours. The seats were so cramped, the person in front of us (who was heavy-set) couldn't put his food tray down. Old, dirty plane and less than attentive flight crew made the trip seem endless. Good news, our luggage came through OK and both trips arrived on time.

ROYAL AIR MAROC review :  15 January 2009: by Margo Johnsen

Customer Rating : 1/5

By far the worst travel experience ever. I flew from JFK with a group of 15. When we landed in JFK we learned the flight to Casablanca the night before was canceled so RAM decided to allow those passengers to take our flight without telling anyone. Instead the made our entire flight wait in the airport until 0330 to finally take off (we were supposed to had taken off at 2030). When we finally landed, they had lost a few bags and broken their promise of giving us meal tickets for Casablanca as we waited for our next flight to a different place in Africa. We again sat in Mohammad International for hours awaiting the next flight. We finally took off way past the original take off time. On the way back a few weeks later, the flight leaving for Casablanca was again late and RAM made us wait again for 3 hours to take off. We landed in Casablanca to a lovingly rude staff and surprise waited again (except this time we got to wait on the plane for 2 hours) to take off for JFK. When we finally landed back in the US we were very pleased to learn that RAM neglected to place any luggage on the flight. None! The entire flight was empty of luggage! Needless to say every passenger was beyond annoyed. My luggage arrived at my house 3 weeks later, destroyed, and many things missing.

ROYAL AIR MAROC review :  6 January 2009: by A Almasude

Customer Rating : 1/5

I had with RAM the worst experience in my 35 years of air travel. The employees, the plane, the administration, and safety are a joke. The plane was supposed to leave Casablanca for New York at 1000 but it left at 1400. Instead of New York, they went to Montreal. They forced everyone to stay for several hours on the plane without air conditioning or even water. No apologies of course! When we arrived to New York late and exhausted they refused to provide lodging to those who missed their flights. Actually, the employees were abusive to passengers throughout the trip. It was chaos! I don't need to go into the details of all the trouble caused to my family as a result of the late arrival. The story is too long. When we arrived home with our luggage, we discovered many items were missing. I wouldn't fly with RAM even for free!

ROYAL AIR MAROC review :  31 December 2008 : by Hicham Safir

Customer Rating : 1/5

London Gatwick to Tangier on 29 December. Take-off was due at 12:00 and landing at 14:50. Actually, take-off was at 15:00 and landing at 20:00 ! In fact, once in the sky we were informed that there was a change of plan, and that we would go to Fes, then Tangier, and Marrakech! No excuse, or whatever! During the flight, only tea or coffee were available, and no spoons to stir. A steward had to offer a plastic knife to share among passengers! Once in Fes, we realise that new passengers boarded the plane! Some of them were going to Marrakech, and others were due to fly from Fes to London directly! Not only they do not respect their clients' time, they do not care about their safety. Using a minimum number of airplanes to do a multi-destination trip, is the new RAM policy.

ROYAL AIR MAROC review :  24 December 2008 : by R Green

Customer Rating : 1/5

London Heathrow to Marrakech with stopover in Casablanca. I was very disapointed with the service we received. We were told that the maximum stay in Casablanca would be 40 minutes and they would not require us to get off the plane, only to arrive in Casablanca and being asked to get off the plane as there were not enough passengers for the flight to go ahead. We got no guidance at all.

ROYAL AIR MAROC review :  14 November 2008 : by Joris De Fre

Customer Rating : 1/5

Brussels to Marrakech. Booked flight with Royal Air Maroc but ended up in their second brand called Atlas Blue. Smallest seat i ever experienced. Onboard there was a paying service. Only the drinks and the candy bars were available. Cabin crew not in uniform and working without enthusiasm. Having paid 550 euro for the ticket, I felt cheated. Return flight via Casablanca. Same story on the first leg: Atlas Blue again. The second leg (Casablanca - Brussels) was a Royal Air Maroc plane. It left in time and had the normal space in economy. Friendly service with a warm meal and drinks for free. Be warned when you book with Royal Air Maroc; you will pay for a RAM ticket but the flight can be carried out by Atlas Blue without warning. Atlas Blue is the Morrocan version of Ryaair.

ROYAL AIR MAROC review :  5 November 2008 : by Stephen Livings

Customer Rating : 1/5

Marakesh to Heathrow via Casablanca. Take off from Marakesh supposed to be 1050 and eventually took of at 1215. No information provided and when people asked why the delay were provided with differing stories from surly and rude staff, also apparently uninformed. Change of plane at Casablanca supposedly take off time 1220 and got off the ground at 1430. Again no information given to transit passengers re gate numbers etc or whether the connecting flight had been delayed etc. There appeared no customer care and in addition there was the full search process to repeat. Once onboard another delay and the reason - waiting for one passenger, after over 2 hours of delay already. Eventually having boarded the flight there seemed great confusion over seats especially from a french family grandmother, mother and teenage daughter who obviously wanted to sit together. The grandmother made such a fuss and the stewardess spent more time with this family than the rest of the plane ensuring their every need - one wonders what nepotism was taking place? The flight was uneventful - food boring as usual and served up by surly and arrogant staff. A male staff attendant when asked for a cup of water said in perfect English 'I don't speak English I only speak French' and turned away. Given this was a flight to London there surely is an expectation for staff to understand a basic request for water. Arriving at Heathrow I experienced for the first time and overshoot. The wheels were down and were close to touching down and the pilot 'overshot' and ascended quite steeply before circling again and making a safe landing. The stewardess after announcing that she hoped we all had a good journey and hoped we would travel with RAM again was greeted with numerous negative comments. I also agree this is the poorest airline I have travelled with in over 40 years of air travel across the World.