Royal Air Maroc review - by T Hokame

2 January 2008  Customer Trip Rating :

We've travelled Royal Air Maroc from YUL to RUH and back through CMN. The trip for the most part (without the kids factor) was acceptable. The old airplanes didn't bother us much. The staff are definitely not as friendly and helpful on other airlines and YUL-CMN they were not helpful at all. Food not to our liking and for the most part seemed a day or two old. They used to serve food early on in the trip and just before landing. On our way back in CMN, the plane was delayed for 6 hours. However, to their credit they gave us an accurate rescheduling and invited us for a free meal at the airport restaurant (their choice of food of course!). The planes equipped with central main TV screens and played low quality C rated movies and documentaries. A couple of tips: CMN departure terminal has a lot of restaurants, there is an internet cafe and in-terminal hotel. Bring Moroccan currency (Dirham) or USD as nothing else gets accepted. Speaking Arabic or French will help in getting things done. English will not get you too far. Royal Air Maroc is good choice for low-budget or as only alternative flight.

Royal Air Maroc review - by S Holwell

4 December 2007  Customer Trip Rating :

We have received the poorest quality of service from this company. Our outbound flight was cancelled, but not before they let us sit around in the airport all day with no information. We were given no rescheduling information and left to reschedule ourselves with another airline the next day. On returning they have ignored emails, phone calls and faxes for 2 months so far - and counting. The attitude of everyone involved has ranged from surly to downright rude despite my attempts to be polite and patient.

Royal Air Maroc review - by K Rosten

12 November 2007  Customer Trip Rating :

New York to Casablanca was truly the worst airline experience I have ever had. The toilets had no soap and no towels (they had tissues in the towel holder for a little while but when those were gone there was nothing), the toilet paper ran out about half way from New York to Casablanca. The stewardesses were nowhere to be seen and if you asked for something they never returned with it. When we were in Casablanca we had a horrible time getting boarding passes for a flight to Agadir, even though we had e-tickets. After three trips back and forth between the agent and the RAM sales office in another part of the airport and my husband getting upset they finally figured out how to get us boarding passes to Agadir. They didn't seem to understand what an e-ticket is, they kept asking for our paper ticket. There was one movie on the way over to Morocco and it was in Arabic with French subtitles. The stewardesses never came through the cabin to pick up garbage or headphones so that was pretty much wherever people threw it. We also had someone sitting across from us in the stewardesses seat the entire trip back from Casablanca to New York. Apparently they book people into the stewardesses seats - they went somewhere (I have no idea where, when we took off and landed) but these people were sitting in these seats whenever the stewardesses weren't in them.

Royal Air Maroc review - by R Williams

9 November 2007  Customer Trip Rating :

Disgraceful experience! Booked to return from Marrakesh to London Gatwick. Flight cancelled, sent to Casablanca, not booked onto connecting flight but bags were. Night in hotel, upon return to airport next day had not been booked onto flight. Told would have to go back to hotel, next available flight not for another two days at least due to overbooking. Ended up returning via Brussels to London Heathrow. Collected bags - return to London Gatwick to collect car. A forty hour return journey from N Africa! Will never fly with this airline again. Haven't responded to phone calls, e-mails or letters of complaint in over two months.

Royal Air Maroc review - by D Rudnicki

20 September 2007  Customer Trip Rating :

JFK to Casablanca and return. Miserable flight - no movies, filthy bathrooms, had to beg for soap, beg for a blanket - the surliest stewardesses. After the meal service, the only time we saw a stewardess was when she emerged to scream at a passenger for wanting to use the bathroom when the seatbelt sign was on. Meanwhile, toddlers were running loose in the aisles. We were told if we wanted water on a 7.5 hour flight that we had to get it ourselves. Leaving the plane, we were wading through garbage because no one ever came through the cabin to pick up papers, magazines, cups, serviettes, etc. No one expects five star service anymore on airlines but Royal Air Maroc service was the worst I've ever experienced.

Royal Air Maroc review - by Gordon Floyd

20 September 2007  Customer Trip Rating :

JFK-CMN-LHR. Luggage lost on the outbound trip - at JFK for 3 days before delivery to Casablanca, despite repeated assurances from RAM staff that its arrival was imminent (updated times were offered 2-3 times daily). Return flight sat on the tarmac in Casablanca for 100 minutes awaiting a connecting RAM flight, resulting in many missed connections at Heathrow. Several of the cabin crew were surly and not very attentive, most were unable to communicate in English (odd for a flight to England), and the aircraft was filthy, especially the washrooms. Absence of TVs was probably a blessing because they undoubtedly would not have worked. The food was fine, but I will try to avoid this airline in future.

Royal Air Maroc review - by Joe Fiala

23 August 2007  Customer Trip Rating :

JFK to CMN. Agree that 767 is older and entertainment did not work, but it was interesting. Seats were uncomfortable as typical of coach. Dinner quite good but breakfast was poor. Disembarked on tarmac and bussed to terminal. Transfering to an Iberia flight was difficult. There was one counter with one line for issuing boarding passes for all airlines, but after an hour of no progress and watching others argue with the agents in different languages, we just had to muscle our way to the front and get our boarding passes so we wouldn't miss our connection. It was a good learning experience. A fascinating glimpse of another culture.

Royal Air Maroc review - by Melissa Paulsen

10 August 2007  Customer Trip Rating :

Our yearly trip from New York to Casablanca was the worst ever and we've vowed to travel RAM again. The crew was unhelpful and asking for water for our baby was a bother. RAM ground crew was even worse. The delayed flight from NYC caused us to miss our flight Marrakech. We were sent between ticket agent and service desk six times, back and forth in the airport with a baby until demanding someone take responsibility and reissue our tickets. We then waited at the gate for over an hour with no explanation that the flight to Marrakech was delayed or why. I would prefer to fly from New York via Europe and onto Marrakech on another airline and avoid RAM and Casablanca airport all together. Every time we have taken RAM over the past 5 years we have had poor service, but was the final time we will pay for a ticket from this airline.

Royal Air Maroc review - by A Odenheimer

20 May 2007  Customer Trip Rating :

JFK-CMN-JFK. Economy Class. Check-in at JFK was incredibly quick and easy. In the elderly 767-300 we traveled in, some of the ceiling panels were held in place with masking tape. The seats were the old weird type of "bucket seats," in which you're wedged into a space where the armrests can't be moved. Entertainment consisted of seemingly Soviet-era "nature documentaries," with blurry Modern Standard Arabic subtitles, displayed in garish Technocolor on TV panels throughout the cabin. Dinner was good, or in other words adult, some sort of white fish with very tasty greens. The air stewards were very humane, humorous. Quick to help. Beverage cart always available. On the return flight. Check-in quick and easy at CMN Terminal Three, although security was extremely tight. New aircraft. Had two seats to myself. Stewards were relaxed and professional. Few concessions to non-French or non-Moroccan-speaking passengers, however. Royal Air Maroc is still very "colonial" in its feel, which is a large part of its charm, in my opinion. We left on time and arrived a few minutes early. This isn't an airline that offers the greatest and most up-to-date passenger comforts and amenities, but it's nonetheless an airline with personality, or what we in the US might call "soul." I would fly Royal Air Maroc again without a second thought.

Royal Air Maroc review - by Robert Calves

5 May 2007  Customer Trip Rating :

Casablanca-Marrakech-Casablanca and Casablanca-Algiers-Casablanca routes for business. The plane was a newish 737. Food was better than on European counterparts. No inflight entertainment, but not necessary for relatively short trips. Flight attendants generally nice and helpful, but I was disappointed at their double-standard towards a colleague of mine when it was clear that he was Algerian (politics where you don't expect it!). Frequent delays, poor check-in service and immigration clearance. Once, in Marrakech, the flight was simply cancelled because not enough passengers showed up. After protesting, I was told that RAM would pay my train ticket to Casablanca. When you know how poor the Moroccan train system is, you cannot accept it. I had to shout to get another flight via Agadir. Wasted 18 hours. Overall, in my opinion, a two-star ranking would be more appropriate.

Royal Air Maroc review - by C Hondsen

1 March 2007   Customer Trip Rating : n/a

AMS-CMN-AMS in business. Loads about 70% in business. Young trainee crew on the outbound leg, and took a long time to take drink and meal orders. Very pleasant otherwise. Meals served with champagne were tasty. Departing Casablanca from an alternate terminal (several km from the one we arrived at) was a zoo. It took over 90 minutes to clear customs and immigration and was not helped by persons jumping the queue for no explicable reason.

Royal Air Maroc review - by Ranjit Pradhan
12 January 2007

JFK to Casablanca and then Marrakech return. Outbound flight in a fairly old 767 with an odd odor that lingered throughout the flight. Plane was old but in decent shape. The overhead TV monitors near our seats did not work and the headphone jack was misbehaving so I did not have a chance to review the rather insipid movie line-up. A complementary pouch containing headsets, socks etc was a nice touch. Service was pathetic with barely a single drink run and no offers of water or juice during the 8 hour trip. Requests for tea/coffee were ignored. The crew just seemed inept and inefficient at their tasks. We saw them wheeling the same trolley up and down the aisles from one galley to another 4 times but not serving anything - it was a joke. Food was delicious and the only saving grace on that flight. Cabin got messy, bathrooms ran out of paper and I had to ask them to refill it. We were happy to reach Casablanca and exit the aircraft. The flight back was another story. Crew cheerful and better trained and motivated. Served us drinks, water, coffees etc. Food excellent. The aircraft - another 767- was newer and in much better shape. If I had to do it again I would probably go BA or some other airline which is more professionally run and has consistently higher levels of service.

Royal Air Maroc review - by Joseph Soto
21 November 2006

JFK to Casablanca - Business Class. Good legroom, but fairly uncomfortable non-flat seats. Cabin staff was attentive enough. Good value, as it is several thousand dollars less than other business class transatlantic flights, but the cabin looked old and none of the personal, inflight entertainment units worked. The meal was good. I guess if you're going to Morocco and want business class, RAM will get you there directly for less money, but without the frills.

Royal Air Maroc review - by Mark Milton
10 June 2006

London - Tangier return. Flight delayed as usual. No explanation. Plane very old, but clean inside. Seating and leg room in economy was OK. Food excellent and a good choice of drinks. Staff were polite, friendly and helpful. Good choice of duty free. Announcements done in Arabic, French and English, but the tannoy is hard to understand. Return journey, plane delayed by 4 hrs as always expected with RAM. Given a free voucher for coffee, but no food. Check in was quick, since there were no time wasters in front. The plane, was still the old variety. No entertainment onboard or in flight info on speed, altitude etc. Food was good and drinks. Staff friendly and helpful. I'd fly again with them, but one more delay and I'm switching to BA or something. RAM have got to get their timings sorted. Nobody wants to hang around for many hrs at the airport.

Royal Air Maroc review - by Robert Della-Sala
18 January 2006

LHR to Bamako (Mali) via Casablanca. The connection times are not good but knew that when I booked. The aircraft was a bit old but seat space was good. Vegetarian meals I ordered for all 4 legs were provided - only disappointment was on both outward and return legs it was exactly the same !. The announcements were only in French and Arabic and the tv was a vision only with no sound. All four flights were delayed by an hour each with no explanation. Luggage all arrived quickly. Given this is the only way of getting to Bamako other than via Paris with even worse connection times - it was OK but given a choice I might opt for another airline.

Royal Air Maroc review - by Tom Cleaver
2 October 2005

London Heathrow to Casablanca in Boeing 737-800 economy. Fairly new aircraft and seemed clean and tidy inside. No ptvs but moving maps and tvs above aisles. Contrary to earlier reports, announcements are in Arabic , French and English (although English is a bit garbled). Complimentary food ok- noting special but i've had FAR worse but plenty of drinks options including ood red wine. Flight crew pretty friendly and captain made announcements before takeoff and landing. Marrakesh to Casablanca in worn but fairly clean 757. 'Free for all' seating means lots of pushing and shoving once inside aircraft (we were all given seat numbers on boarding cards- surely it would be easier just to ask us to sit in our assigned seats?!). No food or drink but only a short flight so it didn't really matter. Flights back on same route as well, international flight was good again, domestic better as they ditched the 'free for all' seating and used one of the 737-800s. Overall pretty good and far better than expected.

Royal Air Maroc review - by David Tippleston
16 September 2005

LGW-RAK-LGW with RAM's LCC Atlas Blue. The 737-400s operated on this route are getting quite old and are looking their age inside, but the service was good and the crew friendly. This is also the first LCC I've been on where meals are included in the price (which is up to £100 cheaper than the BA/IB/AF/AT alternatives). Despite a missed approach into LGW, they managed to keep to the schedule too. PAX loads both ways were low and I assume that Atlas Blue may not be able to operate the service economically, which is a pity. They should promote the service more in the UK, as there is surely a market for Marrakech as a destination from the UK.

Royal Air Maroc review - by Mohammed Laouni
19 July 2005

Royal Air Maroc from Brussels to Oujda in a Boeing 747-400. I always fly with them but it is always the same - the flights are never on time. 2 hours too late is not a problem, but if you have to wait for your return flight by at least 10 hours I cannot imagine if this airline is excellent!! The cabin crew was nice. The food they served was also quite good. I think if RAM works for better on time flights it will become a great airline!

Royal Air Maroc review - by Daniel Guerrero

29 May 2005

CMN-TUN on a brand-new B737-700 with excellent onboard service, a good breakfast (departure was around 800 AM) and friendly, attentive personnel. Announcements in Arabic and French only. Both departure and arrival perfectly on time. Ground personnel was of little help before embarking, didn't speak English (although I speak good French, my companion depended on Spanish and English only, so I was forced to translate while trying to keep my place in the line before the counter) and a somewhat chaotic environment at the counters. Returning TUN-CMN flight was equally good in all aspects, B737-500 departed and arrived right on time to board our connection for Tanger, which I had for granted, but wasn't: a slight delay, which turned into a serious one without any explanation from anybody (RAM ground, or even plain airport personnel, who never said a word), and after a 2 hours' delay, PAX's got dinner vouchers but no explanation at all for the delay (the CMN-TNG flight was scheduled for 1830). At 2250, PAX's from all flights waiting for their connections were allowed to make a hurried boarding (no boarding cards at all) on another, older B737-500 with "free seating" ("get the seat you can, if you can...") for a weird Casablanca-Meknes-Fes-Tanger, which finally arrived in TNG at 0100 next day. Ground personnel on arrival was unfriendly and far from helpful. Frequent Moroccan passengers on this route told me that this situation is usual on RAM combined (Int'l-domestic) flights. I ended up gettig the strange feeling that RAM service on international flights is superb, while on domestic routes is quite miserable.

Royal Air Maroc review - by Matt Richards

3 May 2005

Marrakech- Casablanca- Marrakech. Very impressed with interior of brand new 737-800 aircraft which included a moving map on this very short hop. on return leg gate agents very helpful as i was late in-bound from a connection from Tanger. Older 737-500 aircraft but crew served us with a glass of water on this 20-25 minute hop and made clear announcements in Arabic, French and English. Polite and professional flight attendants both ways.

Royal Air Maroc review - by Pierre E Deblace

15 February 2005

New York - Casablanca, Business Class, Feb 2005. RAM is a very uneven airline: Clean, if worn, 767-300. Small Business Class, 2 rows of 5 abreast seats with plenty of leg room, but seats manage to be uncomfortable. Excellent meal which literally takes hours to serve (about 3, on a 7 hr night flight), rather hapless Moroccan cabin crew, but one very efficient Swiss lady purser who gets things done. It would, overall, not have been a bad flight if all service units (individual reading lights, IFE, movies, audio) had not been shut down during the entire flight due to "overheating", probably a good thing as the same problem brought down flight SR 111 in 1995 causing 237 dead. However, that made the cabin very dark making it virtually impossible to read, and that problem had been ongoing and unrepaired for several days according to the crew. Altogether, a flight neither outstanding nor worth remembering, except that RAM's business class is cheaper than the competition by several thousand dollars, constitutes the only nonstop between New York and Morocco, and therefore shaves several hours from the flight time. One gets what one pays for.

Royal Air Maroc review - by Mark Guthrie

12 February 2004

LHR - CMN (Casablanca) - BKO (Bamako) on 26.12.03 and return on 10.01.04 in Economy on all sectors. Outward flight from LHR was on brand new Airbus 321 and flights between CMN and BKO on new B737-700s so no complaints there. However return flight from CMN to LHR was on shabby old B757. Service standards perfectly acceptable (some flight crew were even warm and friendly) and food especially that ex LHR was really quite good. It's becoming quite rare to get a "cooked" meal on relatively short flights these days and so the meal service was welcome. The announcements in English were not the easiest to understand. Also I prefer cockpit crew who make the occasional announcement and give reasons for any delays. "Phantom pilots" are a little unsettling in my book.

Royal Air Maroc review - by Bob Preston

11 February 2004

I fly Royal Air Maroc often between France and Morocco and find their service excellent and planes (Boeing 737, 767 and A321) modern and comfortable. The business class lounge at Casablanca airport is modern and pleasant (less true for Rabat). RAM's business class service is excellent - wide seats, excellent multi-course meals served on real china (foie gras / smoked salmon, main course choice of fish or meat, cheese tray, pastries, fruit, mint tea or coffee), the champagne is excellent and the wines good. Economy class is reasonably comfortable and the meals served are OK. All in all, they're far better than Air France on the same route.

Royal Air Maroc review - by Peter Finn

31 October 2003

Flights to Marrakech via Casablanca from Toulouse on a very old 737-200! But return on a 737-700. I was quite scared as lining panels from the ceiling were falling off on the older aircraft! No announcements in English on any flights and only Arabic and French. Meals not very good. Had a breakfast on the way and dinner on the return. Seats not too comfortable and the choice or drinks sparse. One guy used his mobile phone and when the aircraft landed some passengers started to get up and take their personal belongings with them on all the flights! Quite an experience though but no thanks!