ROYAL AIR MAROC review :  9 October 2008 : by M Ravindranathan

Customer Rating : 1/5

My friend and I flew RAM from Paris to Casablanca to Tangier. Our luggage was lost for the entire two weeks we were travelling. While trying to locate our luggage in Marocco they were beyond unhelpful. We would be told every day that our baggage would be there the next and they would ship it to the next city we were traveling to. On our way back to the US via Paris we were told by a Charles de Gaulle official that no one knew where our bags were. My bag arrived two weeks after I got home. My friend and I have still received no compensation for the lost bags and the replacement items we had to buy. When we try and call the Royal Air Maroc official in charge, we get a variety of excuses like "we need your original receipts not copies" when the originals are supplied they ask for the "original bag tags" etc. This airline is a joke.

ROYAL AIR MAROC review :  25 September 2008 : by F Murphy

Customer Rating : 3/5

Casablanca - Madrid. Airbus was old, seats were frayed, washrooms needed cleaning and IFE was non- existent - but on a 1.5 hour flight they managed to do a beverage service and serve a cold light supper. FAs were competent and pleasant. This was a return on a codeshare IB flight and the RAM experience was much better than what we had endured on the outbound flight with IB.

ROYAL AIR MAROC review :  13 September 2008 : by T Seaward

Customer Rating : 4/5

Barcelona to Marrakech, changing planes at Casablanca. Marrakesh to London, stop-over at Casablanca. Booked close to travel and ticket £60 sterling cheaper than a well known budget airline. Also very generous baggage allowance of 40 kilos for economy passengers, which would have cost a fortune paying excess baggage elsewhere. Food amongst best in my 30 years of flying. Drink and food consumed would have cost at least an additional £15 sterling on budget carrier. Cabin crew attentive and friendly. Last minute emails telling of flight time changes, on both occasions flights brought forward by an hour - if traveling without lap top, could well have missed flights. A criticism of Casablanca airport, with transfer passengers very much at a loss as to where to go. The few staff on duty even arguing amongst themselves as to which gate flight departed from. Admittedly, airport understaffed due to Ramadan having just begun. The airport clocks still showing the old time, adding to confusion. Having read some of these reviews, my expectations were low, but for short flights around Europe and if you are flying on a tight budget, on the back of my experience, this airline was fine.

ROYAL AIR MAROC review :  9 September 2008 : by J Holmes

Customer Rating : 1/5

Booked Touring holiday to Morocco via Cosmos Holidays, flights were with Royal Air Maroc. Flight out very good, left almost on time, no complaints. Return Flight from Casablanca a nightmare. Spent approx 2 hours in the check-in queue although arrived early. When we eventually got to the front we were told there were no seats for us (8 people in total from our tour) and we were on a waiting list. They promised we could get on the flight at the same time tomorrow and issued our boarding cards and sent us to the airport hotel. Took hours to get correct slips of paper to book into Hotel. Left our tour Hotel at 11am but no refreshments available to us (unless we paid for them) until dinner earliest time 7.30pm. We were given Dinner and 1 drink, bed and breakfast (both meals really bad Hotel rooms dirty). Left airport Hotel at 9am to go back to airport the following morning, already a queue at check-in. Went to the front and asked if we could bring our cases to the front as we had boarding cards. Sent back to wait, told Police needed to see us. A few minutes later check-in girl came and told us to move out of the queue and wait for the Police but did not know when they would come. We refused to move and found out from a Moroccan lady also left over from the previous day that this was a lie. Went back to front of queue this time a male supervisor sent us to another check in desk and after moving again eventually got our cases checked in and we were issued with NEW boarding cards. When we got on the plane several people tried to claim my seat and my husbands seat, but we did not move. We would never fly with Royal Maroc again, this is the first time in over 30 years of travelling abroad that this has happened, as it was a package holiday I cannot see how this happened. There were a lot of people who were refused boarding so the seats were obviously vastly oversold. It caused all 8 of our party major problems because of missed connecting flights, taxis waiting at the airport, cost of telephone calls home etc. We were told by several Moroccan people at the airport that happened on a regular basis and they would never fly with Royal Air Maroc unless there was no choice. Travellers beware!

ROYAL AIR MAROC review : 5 September 2008 : by W Uhde

Customer Rating : 3/5

Bamako-Casablanca-Toulouse. flight to France left about an hour late at Mohammed V, check in easy, food quite disappointing, cabin crew ok. Same thing returning Barcelona-Casa-Bamako. Delay of 1 hour in Casablanca with no explanation. All their flights take off at the same time (at around 9 am to everywhere in Europe, at around midnight to all over West Africa - no wonder there are delays!

ROYAL AIR MAROC review : 27 August 2008 : by X Neyts

Customer Rating : 1/5

Was supposed to fly from Brussels to Libreville through Casablanca yesterday - 3 hours delay. So, connexion missed in Casablanca & RAM wished we stay there for 2 days before continuing my trip. Refused and had to find ourself a solution to reach Libreville.

ROYAL AIR MAROC review : 27 August 2008 : by J Horner

Customer Rating : 3/5

AMS- CMN return in Coach. AMS-CMN delayed for nearly 3 hours, with no explanation given. Service onboard was professional, with decent food and good Moroccan wine. CMN-AMS almost on time, but flight was overbooked big time. They upgraded me to business class as I was boarding, which was welcome. Service was professional.

ROYAL AIR MAROC review : 30 July 2008 : by Philippe Legault

Customer Rating : 1/5

TLS-CMN-YUL. Very tired 737 on the way to Casablanca, almost 3 hours late. Missed my connection, therefore got a mediocre hotel not far from the airport. Flight to YUL was on another tired 14 year old 767-300 which was in desperate need of a refurbishment. Overhead compartments would open up at the least sign of a turbulence. Hazardous. Food was mediocre, I won't even talk about in-flight entertainment which is practically non-existent.

ROYAL AIR MAROC review : 15 July 2008 : by F Henry

Customer Rating : 1/5

Flew RAM from Dusseldorf to Agadir and Marrakech through Casablanca. The flights were all late, the planes were dirty. Casablanca airport is a total joke. There is no information for travelers, and the signs and monitors are all wrong. You have to ask employees where to go, what gate, is the flight delayed since we are not boarding yet etc - assuming you can actually find an employee to ask. Oh, and they lost one of our bags, which we will probably never see again. Worst flying experience I've had in years - and I travel a lot.

ROYAL AIR MAROC review : 9 July 2008 : by Thomas Riekel

Customer Rating : 1/5

They did it again - From Ouagadougou to Casablanca to Toulouse. Early morning flight supposed to lift off 3:30 from Ouaga, delay of 4 hours, no excuse, nothing. In Casablanca trying to find another flight to Toulouse (which of course I missed) extremely unfriendly, aggressive, arrogant staff, a total chaos of disorganisation. They proposed me a seat up to the next day (no hotel available). Same happened to me on the last 2 trips. For me that was the final blow. Please do yourself also a big favor and avoid these unprofessional people.

ROYAL AIR MAROC review : 3 July 2008 : by R Williams

Customer Rating : 1/5

I have never encountered an airline as bad as Royal Air Maroc. Their equipment is old and worn and their personnel clueless. The worst situation to be in is to have Delta using RAM as a codeshare. RAM will have you sitting in the airport for days and their ultimate departures will always be delayed at least an hour and a half, although no one knows why. Everything with RAM happens when it happens - not sooner.

ROYAL AIR MAROC review : 11 June 2008 : by B Brown

Customer Rating : 3/5

Marrakech Menara - London Heathrow (Via Casablanca). New and clean 737-800 with plenty of legroom in economy. Flight left on time with a stop in Casablanca which was very confusing. First of all they told flying to London to stay on the plane, then they told us all to get off, no explanation given, no one knew what was going on. Had to go through security at Casablanca which was slow. 2 mint tea's cost €8 - such a joke! About 10mins late departure from Casablanca. Inflight meal was good and the cabin crew were friendly enough. Inflight entertainment was mediocre and no headphones were provided. Overall, for the price paid (£100 return), I got what I paid for.

ROYAL AIR MAROC review : 7 June 2008 : by Julian Lacson

Customer Rating : 1/5

Marrakesh via Casablanca from Nice, return Business Class. Worst experience ever. The plane was old and cabin dirty . The service was bad from check in to inflight. Flight attendants were surly and rude, and food was just bad. Never fly this airline again. I was in Business Class and there were only 2 pax all the way and yet the service was just non existing. What would economy be like?

ROYAL AIR MAROC review : 3 June 2008 : by Alain Decau

Customer Rating : 4/5

Paris-Orly to Agadir and return Economy class, Boeing 737-800. Check-in quick and easy. Arrival ahead of the schedule for the return. Crew professional but not too friendly. One meal served during the 3 hours flight. Overhead screens with geovision and small movies. I enjoyed my flight.

ROYAL AIR MAROC review : 30 April 2008 : by L Hall

Customer Rating : 1/5

Business Class, NY to Casablanca return. Flight attendants only alive when grooming themselves, loudly gossiping, or reluctantly serving meals. Air quality terrible; overheated cabin. Return flight equally miserable. Check in and security slow, tedious, inefficient. Flight crew distracted, inattentive. Food disgusting. Planes old and dirty. Foot and leg rests broken; armrests sticky with dirt.

ROYAL AIR MAROC review : 28 April 2008 : by Stephen Scarman

Customer Rating : 3/5

Casablanca to Montreal Business Class. Flight attendant very friendly, no welcome drink other than water or orange juice. Seats comfortable, but certainly shabby. In flight entertainment appalling, one screen at front of cabin for all passengers to watch. After take off we were offered wine etc, but they are very mean on the size, but had no problem with them topping us up! FA could have come in and out of cabin a little more often. Food was very good. RAM did try, but a little dated.

Royal Air Maroc review - by I Haywood

8 April 2008  Customer Trip Rating :

LHR-RAK via Casablanca. Unimpressed - poor food, awful service. Meal trays were not collected for over an hour. Flight attendants surly and rude, pushing past you in the aisle. All passengers made to disembark at Casablanca, not given any information, left to find their way around the airport through police control - to board the exact plane we got off 1 hour earlier which then departed an hour behind schedule. Flight attendant then shouted at me for asking for a drink. Return leg no better ,plane 3 hours late taking off. After it had arrived from Casablanca we boarded with no pre assigned seats on to a half full plane separating families who wanted to sit together. Only reason I'm giving them 2 stars is seating comfort was acceptable and fights were £120 pp return

Royal Air Maroc review - by Christophe Chouleur

16 March 2008  Customer Trip Rating :

Paris Orly - Marrakech B737-800. The plane interior was nice and clean . Flight attendants were ok but no more. They served dinner that was okay by standards in economy, as well as a selection of drinks. Overhead screens will small videos and geovision to follow our trip. A good flight.

Royal Air Maroc review - by Alexis Rosell

12 March 2008  Customer Trip Rating :

Barcelona to Tanger and back. Good food, scented towels, good explanations about safety measures (in Arab, Spanish and English), good magazine to read, enough room, and not such an expensive fare.

Royal Air Maroc review - by B Legesse

6 March 2008  Customer Trip Rating :

EUN-CMN-JFK return in January 2008. Long flight delays at EUN followed by cancellation after luggage checked in. This has left a great deal of inconvenience for passengers with connection flights to other destinations. Although vegetarian meal was requested during my reservation, no such meal had been available for me as well other passengers. My luggage was not found at JFK and the Airport Attendant at JFK negligently reported a wrong tag number resulted to difficulty in locating my luggage. No action had been taken to this effect so far.

Royal Air Maroc review - by N Holdsworth

30 January 2008  Customer Trip Rating :

MAD-RAK. Old plane (737-400). Quite an interesting interior - had character unlike a lot of modern aeroplanes which was nice, but sellotaped vents does not breed confidence. Bought some white wine, about 20 years old and completely undrinkable. No hope of a refund of course. Overall RAM are going to die in the face of the competition, at least so far as european customers are concerned.

Royal Air Maroc review - by J Mayes

27 January 2008  Customer Trip Rating :

London-Casablanca-Fez and Casablanca-London recently with this airline, and can say I would never fly Royal Air Maroc again. The flight from London was delayed, as was the flight to Fez. The night flight finally leaving Casablanca took off without the cabin crew giving the normal safety talk - is this not a legal requirement? In addition we took off and landed on a night flight with all the cabin lights blazing - again I thought for safety reasons take off and landing at night required the cabin lights to be dimmed in order for the eyes to be adjusted in an emergency. If they cannot get these basic things right it does make you wonder about the aircraft maintenance. Food was bad and the cabin crew obviously just do not want to do their jobs.

Royal Air Maroc review - by J Connolly

10 January 2008  Customer Trip Rating :

Madrid to Marrakesh with layover in Casablanca was a complete disaster. We got off the first flight before it took off, because it was carry prisoners and armed security onboard. The prisoners would not have been an issue per se, if they were not allowed to scream and yell for the entire 45 mins we were willing to sit on the je way, prior to departure. We were very nervous along with other passengers listening to them, and what appeared to be family members fighting with passengers, and the Pilot did absolutely nothing to control the situation.

Royal Air Maroc review - by T Hokame

2 January 2008  Customer Trip Rating :

We've travelled Royal Air Maroc from YUL to RUH and back through CMN. The trip for the most part (without the kids factor) was acceptable. The old airplanes didn't bother us much. The staff are definitely not as friendly and helpful on other airlines and YUL-CMN they were not helpful at all. Food not to our liking and for the most part seemed a day or two old. They used to serve food early on in the trip and just before landing. On our way back in CMN, the plane was delayed for 6 hours. However, to their credit they gave us an accurate rescheduling and invited us for a free meal at the airport restaurant (their choice of food of course!). The planes equipped with central main TV screens and played low quality C rated movies and documentaries. A couple of tips: CMN departure terminal has a lot of restaurants, there is an internet cafe and in-terminal hotel. Bring Moroccan currency (Dirham) or USD as nothing else gets accepted. Speaking Arabic or French will help in getting things done. English will not get you too far. Royal Air Maroc is good choice for low-budget or as only alternative flight.

Royal Air Maroc review - by T Hokame

2 January 2008  Customer Trip Rating :

We've travelled Royal Air Maroc from YUL to RUH and back through CMN. The trip for the most part (without the kids factor) was acceptable. The old airplanes didn't bother us much. The staff are definitely not as friendly and helpful on other airlines and YUL-CMN they were not helpful at all. Food not to our liking and for the most part seemed a day or two old. They used to serve food early on in the trip and just before landing. On our way back in CMN, the plane was delayed for 6 hours. However, to their credit they gave us an accurate rescheduling and invited us for a free meal at the airport restaurant (their choice of food of course!). The planes equipped with central main TV screens and played low quality C rated movies and documentaries. A couple of tips: CMN departure terminal has a lot of restaurants, there is an internet cafe and in-terminal hotel. Bring Moroccan currency (Dirham) or USD as nothing else gets accepted. Speaking Arabic or French will help in getting things done. English will not get you too far. Royal Air Maroc is good choice for low-budget or as only alternative flight.

Royal Air Maroc review - by S Holwell

4 December 2007  Customer Trip Rating :

We have received the poorest quality of service from this company. Our outbound flight was cancelled, but not before they let us sit around in the airport all day with no information. We were given no rescheduling information and left to reschedule ourselves with another airline the next day. On returning they have ignored emails, phone calls and faxes for 2 months so far - and counting. The attitude of everyone involved has ranged from surly to downright rude despite my attempts to be polite and patient.

Royal Air Maroc review - by K Rosten

12 November 2007  Customer Trip Rating :

New York to Casablanca was truly the worst airline experience I have ever had. The toilets had no soap and no towels (they had tissues in the towel holder for a little while but when those were gone there was nothing), the toilet paper ran out about half way from New York to Casablanca. The stewardesses were nowhere to be seen and if you asked for something they never returned with it. When we were in Casablanca we had a horrible time getting boarding passes for a flight to Agadir, even though we had e-tickets. After three trips back and forth between the agent and the RAM sales office in another part of the airport and my husband getting upset they finally figured out how to get us boarding passes to Agadir. They didn't seem to understand what an e-ticket is, they kept asking for our paper ticket. There was one movie on the way over to Morocco and it was in Arabic with French subtitles. The stewardesses never came through the cabin to pick up garbage or headphones so that was pretty much wherever people threw it. We also had someone sitting across from us in the stewardesses seat the entire trip back from Casablanca to New York. Apparently they book people into the stewardesses seats - they went somewhere (I have no idea where, when we took off and landed) but these people were sitting in these seats whenever the stewardesses weren't in them.

Royal Air Maroc review - by R Williams

9 November 2007  Customer Trip Rating :

Disgraceful experience! Booked to return from Marrakesh to London Gatwick. Flight cancelled, sent to Casablanca, not booked onto connecting flight but bags were. Night in hotel, upon return to airport next day had not been booked onto flight. Told would have to go back to hotel, next available flight not for another two days at least due to overbooking. Ended up returning via Brussels to London Heathrow. Collected bags - return to London Gatwick to collect car. A forty hour return journey from N Africa! Will never fly with this airline again. Haven't responded to phone calls, e-mails or letters of complaint in over two months.

Royal Air Maroc review - by D Rudnicki

20 September 2007  Customer Trip Rating :

JFK to Casablanca and return. Miserable flight - no movies, filthy bathrooms, had to beg for soap, beg for a blanket - the surliest stewardesses. After the meal service, the only time we saw a stewardess was when she emerged to scream at a passenger for wanting to use the bathroom when the seatbelt sign was on. Meanwhile, toddlers were running loose in the aisles. We were told if we wanted water on a 7.5 hour flight that we had to get it ourselves. Leaving the plane, we were wading through garbage because no one ever came through the cabin to pick up papers, magazines, cups, serviettes, etc. No one expects five star service anymore on airlines but Royal Air Maroc service was the worst I've ever experienced.