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Air Malta Customer Reviews and Air Malta Passenger Trip Reports



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Air Malta customer travel guide

  Air Malta Passenger Trip Reports

  Air Malta  3-Star Airline Ranking

  Air Malta Business class seat reviews

  Air Malta Lounge Reviews

  Air Malta Aircraft Seat Plans

  Air Malta Economy class seat reviews

 








Air Malta Customer review :  15 September 2014 by Jonathan Drever    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

An airline in recovery as Air Malta apparently is I genuinely wonder how things were before. Service aboard was what I can only describe as lack lustre. No welcome in boarding, a 15 minute late start with no explanation from the flight deck or crew. A simple explanation is all people need. Surly cabin crew who I presume took inspiration from British Airways of old and for whom eye contact of any sort seemed to be an abominable sin so never occurred as a consequence. The food onboard was 'interesting' - Lamb kebab or nothing. There was a vegetarian option which wasn't freely offered. It's little wonder 'the airline of the Maltese Islands' were unhappy at the prospect and subsequent arrival of additional low cost airlines hitting their passenger load factors. Why any full fare paying passenger would select Air Malta for any other reason than bare price is beyond me. On a positive note, once the aircraft was off the ground the actual flight was good, the seats were comfortable, cleaning regimes could be improved, but that's not hugely consequential. Arrival at the destination was on-time and the onboard flight tracking information was good.



Air Malta Customer review :  19 August 2014 by J Tieman    (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels-Malta in business. Flight on time, comfortable seats with the middle one free. Pitch between seats just ok for a 2hr 45 flight. Separation between economy and business bring some privacy. We were only 2 in business. Pleasant crew service and food above average with starter, main course, cheese and dessert. Quality has been met. Good champagne and selection of wine. I want to encourage the company to continue in proposing such a good service for a European business flight. Business class saver fare: 562 euros for a return ticket.



Air Malta Customer review :  19 August 2014 by D Ito    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-MLA-FRA. Both flights on time. Impossible to make online check-in for flights from Frankfurt. Inbound flight from Malta was possible to make mobile check-in. They have a check-in counter for online checked-in passengers, and no line exists. Another normal check-in counters are really long lines. Complementary chicken rice, breads, soft drinks, and Maltese wines. Display on the ceiling was only flying map. Standard seat pitch on a legacy carrier.



Air Malta Customer review :  19 May 2014 by C Read    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick-Malta. Online check which makes things easier. Air Malta offer inflight meals even though the flight is usually less than 3 hrs, not many airlines do that any more. The price of the tickets was cheaper than Ryanair. Plenty of leg room, comfortable seats, cabin crew were pleasant enough.



Air Malta Customer review :  1 May 2014 by Nand Ille    (Belgium)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The only thing that was right was the time schedule. Seats were too close to one another, I am only 165 cm tall and I barely had 3 cm left between my knees and the seat in front of me. Food was mediocre and the friendliness of the staff could be better. The seats with more space cost 50 euro per person per flight, so were almost empty. The staff refused to allow taller passengers to take these seats unless they paid the full 50 euros. No more Air Malta for us!



Air Malta Customer review :  2 April 2014 by P Watkins    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Outbound to Malta we were towards back on plane, luckily an empty row behind us allowed guy in aisle seat to move and allow more room, cramped seats, terrible food and drinks charged at cost - stewardess did not bring back my change either! Take off was creaky and bumpy, an old plane! On way out item was stolen from suitcase. Return back to London, seat was further forward and even more cramped, no leg room at all, one guy in row ahead could not put his seat forward limiting room even more. On top of this the plane was extremely hot and the air con was not working properly. Very uncomfortable and sweaty, could see most passengers suffering. Food was average. Flight itself smooth and fine.



Air Malta Customer review :  10 January 2014 by Richard Brown    (Malta)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MLA-LHR-MLA. After a less than favourable review last month, things improved significantly on this trip. Same crew were excellent on both legs and The UK Station Manager rang us on arrival at Heathrow to let us know one of our daughters had left their watch on the plane, which was quickly retrieved and returned to us. Baggage arrival at LHR was surprisingly fast too. The Etihad lounge at LHR T4 remains Air Malta's trump card out of UK and on both legs we were not asked to weigh our hand luggage (as per last trip). A cynic might argue that having the Air Malta CEO onboard on the return flight may have helped matters, but none the less the crew was attentive and the food more than bearable. Usual gripes about seat comfort remain, but until Air Malta get new planes, there is little chance of any improvement.



Air Malta Customer review :  6 January 2014 by M Glynn    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Air Malta for the first time in a long time from Cardiff to Malta, very good and efficient service. That's where it all stopped! Return flight shambles at loading disabled people and late departure. They rescheduled the flight to go to Birmingham and then Cardiff, followed by having to leave the aircraft, going all the way out to the airport departures, back through customs/security and back onboard the aircraft all this while carrying hand luggage and pushing my disabled wife's wheelchair.



Air Malta Customer review :  16 December 2013 by Richard Brown    (Malta)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Malta - LHR- Malta. Having had some very good trips with Air Malta recently, this last trip showed a marked fall in standards. On outbound flight from Malta, hand luggage was weighed (first time this has happened in business class) apparently due to "a change in procedures". My ten year old daughters were asked their age in the La Vallette lounge despite having business class tickets and there was little room for luggage by the time we boarded the plane. Breakfast on board was a sad affair, with the nasty frankfurter sausage having made an unwelcome return. The Crew, however were fine. The return flight out of LHR was less joyous. We were treated to an unintentional and lengthy display of origami by the check-in agent writing folding our lounge invitations (Why cannot the boarding passes simply be used for lounge access?) and a whole wad of questions about my wife's visa, which is perfectly valid. Thank goodness for the Etihad lounge - a truly professional and quality experience, but the joy ended there. The flight was full and service was very slow, with dinner not being served until we were well over Nice. When it came, the chicken was tough and overcooked and the dessert was unrecognizable either by looks or by taste. The stewardess was stretched, whilst the purser sat behind the curtain doing absolutely nothing until late into the flight. Wine and Champagne were all served in tumblers (a pet hate) and the seats themselves are very uncomfortable for a flight where most passengers want to sleep. Priority luggage on Air Malta is also a joke, when it comes off with all the other luggage. This is not unique to Air Malta, but on a recent Emirates flight it really worked properly. Flying again on 23rd to London, so keeping fingers crossed that things will improve.



Air Malta Customer review :  2 December 2013 by Keith Roberts    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I'm just back from Malta, having flown out and back from London Gatwick. Both flights departed promptly after smooth check in and boarding, and arrived on time. Flying Airbus the seats were wider than I have experienced on recent economy flights with other airlines. The staff were friendly, and the absence of attempts to sell unwanted items was appreciated. The provided means were pretty average, but it was much cheaper to travel with them on my route than with Easyjet where food would have been an extra. I will certainly use them again, and it is clear from a number of conversations, that they have deservedly won many regular customers among the expat community.



Air Malta Customer review :  7 October 2013 by Tom Maule    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-MLA and return. Outbound flight 40 minutes late departing but no explanation offered. A320 was showing its age, seat leather worn and sagging. Legroom was reasonable. The standard of food has deteriorated considerably since my last Air Malta flight 5 months ago - cold ravioli swimming in watery sauce. Staff fairly efficient and friendly. Return A320 was in slightly better condition, but my seat refused to stay upright and slowly reclined on its own. Again cooked breakfast was poor - back to the frankfurters with dry scrambled egg and potato. Again late departure with no explanation. The most alarming issue was the lack of final checks by cabin crew on landing - one passenger continued to use an ipad right up to landing!



Air Malta Customer review :  3 October 2013 by L Jones    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester - Malta, 20 Sep, KM147. Malta - Manchester, 27 Sep, KM 146. Although the flights were both on time, the legroom was non existent. Could barely read my book there was so little room. Staff OK and food not great. Will not be travelling on Air Malta again.



Air Malta Customer review :  25 September 2013 by M Ellwood    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

1 Sep, LHR-MLA, KM101, Business class. 10 Sep, MLA-LHR, KM102, Business class. Great service and smiles from all, seats very good for short haul, food very good row 1 A and C both directions. Business lounge great and very quiet.



Air Malta Customer review :  16 July 2013 by Nick Planke    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took two flights with Air Malta. One from Dusseldorf to Malta and Malta to Milan. First flight delayed for over an hour because they lost paperwork for two unaccompanied minors. They made those two girls stand for an hour and wait for the problem to be resolved. Second flight was delayed for over 4 hours. They didn't bother advising partners beforehand so we had to find out at our arrival at the Airport. Very poor customer service. I would not recommend the airline. Seats are filthy and old. Overall appearance of the aircraft is old and not in a good condition. I will not use this airline for my future travels.



Air Malta Customer review :  24 May 2013 by T Xavier    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FCO-MLA and return in May 2013. Flew economy, was pretty good, with better than average legroom and seat padding and width. Flights were on time, which is always a plus, and even on these short flights, a snack was served. Cabin crew was efficient, but very serious in demeanour. All in all a good value and would fly again.



Air Malta Customer review :  29 April 2013 by David Merritt    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

What a lovely airline. Speedy check in and LHR - MLA business class and back economy but in row 10 with good leg room. Friendly and efficient both ways and totally on time.



Air Malta Customer review :  26 April 2013 by K Barrance    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR to Malta and return. Out on a A319 with plenty of legroom which was great. Back on a A320 which was terrible. Legroom was non-existent. It was as if they tried to cram in as many people as possible. Very uncomfortable for the almost 3 hour journey. I could not even read the paper there was so little room. However both flights were on time and the crew pleasant. Food going out was fine but didn't eat on the way back.



Air Malta Customer review :  2 January 2013 by C Wood    (Malta)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KM 467 Paris - Malta, 27 December 2012. Have been travelling with Air Malta over 8 years and never had any complaints. However, during my last flight I was disgusted with the attitude of the air hostess who was very rude to the passengers - so unprofessional.



Air Malta Customer review :  6 December 2012 by B Van Sante    (Netherlands)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-MLA return. Check-in in both AMS and MLA was friendly and 20 kilo allowed at no charge. A320 outbound via BRU, was well maintained and cleaned on the intermediate stop. Snack bar and juice served on AMS-BRU and decent hot meal served on BRU-MLA and MLA-AMS, along with drinks. Alcohol had to be paid for, soft drinks etc free. Route map shown. Cabin crew - 5 of them were all rather unfriendly, except Purser on way from AMS to MLA. Service on both sectors very rushed. All in all if you get a decent offer, a good way to get to Malta. No audio available.



Air Malta Customer review :  13 November 2012 by Larry McElroy    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My son and I flew from Vienna to Malta last summer and had an enjoyable flight. We flew in from Riga, Latvia on Air Baltic and connected with Air Malta. Flights were on time and our luggage checked through as published. Good food, good service, clean aircraft and a friendly staff. Couldn't ask for more. I wouldn't hesitate flying Air Malta again.



Air Malta Customer review :  12 November 2012 by J Friend    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've flown Air Malta quite a few times, and it's gone downhill badly since my last trip with them. LHR-MLA and return. We flew in an A319 with as many seats as possible shoe-horned in. For a longer flight this would have been hugely uncomfortable, and I'm by no means tall. Taller people were standing for large parts of the flight. There was a meal on both flights. The meal outbound was poor, the meal on the return was inedible. The staff were as pleasant as they've always been, no problems there.



Air Malta Customer review :  19 October 2012 by John William Burns    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As regular visitors to Malta, we have always flown with a different airline but this time we decided to fly with Air Malta mainly because this year Air Malta was a lot more competitive on price than our usual airline. We flew out of Manchester to Luqa on 6th October and returned 13th October. After the excellent service we received we have decided to be regular travellers and look forward to booking in the near future.



Air Malta customer review :  29 September 2012 by Richard Brown   (Malta)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LGW-MLA. At the risk of sounding like a record stuck in a groove, this was the fourth Air Malta flight in two weeks which went very smoothly and efficiently. Check-in at Gatwick was instant and the revamped fast track facilities were as they should be. Plane left on time and arrived 15 minutes early. Service was friendly. Only gripe is that if you are sitting in row one, there is nowhere to put ones bags, as the overhead lockers directly above them are used by the crew, necessitating stowing the bags slightly further down the plane, which is a particular nuisance when disembarking.


Air Malta customer review :  27 September 2012 by Richard Brown   (Malta)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Malta - LGW. Another smooth and efficient flight only marred by a faulty seat which had a mind of its own as to when it should recline. A major plus was that Air Malta had replaced the frankfurter at breakfast to something more like a breakfast sausage. On time arrival with speedy immigration and baggage reclaim at Gatwick.


Air Malta customer review :  21 September 2012 by Richard Brown   (Malta)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-MLA. The Etihad lounge at LHR Terminal 4 is a great way to start the journey and has both a buffet and a la carte breakfast. Service was slick and very professional. The flight itself was smooth with an excellent crew. Champagne was ice cold, though the effect is somewhat lost when it is served to you in a tumbler. The Steward replied that Air Malta could not afford proper glasses due to its current restructuring, though in the four years I have flown Air Malta this is one issue that has not yet been addressed. Food was tasty, and plentiful, very hot towels were offered and my traveling companion who was flying Air Malta for the very first time was impressed.


Air Malta customer review :  21 September 2012 by A Macdonald   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

NCL-MLA on 31st July, back 7 days later. I haven't flown Air Malta for several years and was worried standards would have dropped. In fact, it hasn't changed much! Very slow check in at Newcastle and the hard sell from the check in staff to pre book our seats on return (we refused and saved 50). We had been told there were no free meals, so the hot meal provided was a surprise and a bonus. Cabin crew were busy but helpful if you needed anything. It is a shame there is no in flight entertainment though. Several children were going stir crazy by the end of the flight.


Air Malta customer review :  19 September 2012 by C Swain   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Travelled to Malta from Exeter on 28 August and returned on 11 September. Delayed by over 3 hours on outward journey, only explanation was "operational difficulties" and we were given a paltry 6 voucher to get a snack. Nothing else was offered, not even free phone calls even though that is an entitlement. On the return journey, we were gain delayed by 45 minutes, because of "late arrival if the incoming flight". The flights were good once we actually took off, but the whole experience was so tiring and stressful that we will never fly with Air Malta again.


Air Malta customer review :  18 September 2012 by Richard Brown   (Malta)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MLA-LGW. This is Air Malta as it should be - quick check-in, new fast track security lane at Malta Airport and on time departure, arriving early. Service on board was courteous and efficient. Only two minor whinges over breakfast. Could we have something more akin to fresh orange juice and please replace the rather bland frankfurter type sausage with something more akin to a decent breakfast sausage. Looking forward to new livery in November and hopefully the new branding will cover the interior of the plane too. Still missing points which have not been credited from my Catania flight which was reviewed here on 2nd August.


Air Malta customer review :  14 September 2012 by Vivienne Tomlinson   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flying from Bristol to Malta on 3rd September, we were removed from the flight due to Air Malta overbooking the flight. The first day of our holiday was spent in Exeter and was tedious boring and somewhat unpleasant and could hardly compare to Malta. Air Malta offered us a paltry compensation and expenses which in no way compensated for the lost of the first day of our 7 day holiday. Apparently, we learnt, this is common with Air Malta, so watch out!


Air Malta customer review :  17 August 2012 by Heather Harrop   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Returned 14th August from Malta to Birmingham UK with 5 hour delay with no explanation as to the problem, no Air Malta representatives available to give any information until voucher given out for Light snack - a sandwich and a drink. Very poor customer care. Upon landing in Birmingham the usual comment of Thank you for travelling Air Malta and we look forward to seeing you soon was received with derision so you have lost even more passengers.


Air Malta customer review :  2 August 2012 by Richard Brown   (Malta)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Catania-Malta. Had seats in row six pre-booked for this flight, which had vanished from the system by the time we got to the check-in desk. The rest of my family were seated in row 21 and myself in a middle seat in row 17. This route is the only route where this problem has occurred and may be something to do with the plane coming in from Munich with passengers on board, or lack of efficiency at Catania Airport. The check-in clerk told me to speak with the crew on boarding the plane as there were spare seats in row one, but these were already occupied on boarding, making any further conversation fruitless. To make matters worse, my pre-assigned seat (17E) was occupied by someone else who was reluctant to move, despite being in the wrong seat. The saving grace was that the flight was short and punctual. Overall and on the basis of many flights taken, I would still recommend Air Malta, but if this was my first and only flight, I would probably not.


Air Malta customer review :  16 July 2012 by William Carnegie   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Manchester-Malta return. Very good flights, cabin interior comfortable and clean. Drinks cost a lot less than the low cost airline. Cabin crew were attentive, not obtrusive. I have travelled with Air Malta for twenty two years and find them to be the confident option.


Air Malta customer review :  22 May 2012 by Philip D Schmidt   (Denmark)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FRA-MAL on Airbus A319. Flight on time, crew were very friendly and smiling. The food was very tasty and consisted of chicken, with mashed potatoes and a delicious cake. All in all, I was very impressed with Air Malta.


Air Malta customer review :  12 April 2012 by B Borg   (Belgium)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

DUS-MLA-DUS. Outbound leg: Online check-in not functioning, long lines at check-in, with only 2 check-in staff. At the gate, the flight kept being delayed, initially by 15, 30, 40 minutes, and then 1 hour, for a total of over 2.5 hrs. Ground staff disappeared, no drinks, no information. Eventually the flight was ready for boarding from an adjacent gate. The onboard experience was uneventful, with charter-like service, in a cramped cabin. The flight arrived at MLA 2.5 hrs late at almost 1 am. For the return leg, online check-in worked well and so I went straight to the baggage-drop counter. Onboard, the cabin was very cramped. The cabin crew seemed disinterested (no smiles whatsoever). For the often surly service offered by Air Malta, I'd much rather fly a cheaper competitor with better legroom.


Air Malta customer review :  2 April 2012 by M Walker   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Manchester to Malta return. Outbound flight delayed by approximately one hour, as was the inbound flight. The organisation at the departure gate in Malta was chaotic. Onboard, cabin crew were unhelpful, and offered no assistance to passengers. The safety briefing was all electronic and cabin crew took no part. Apart from the meal service, cabin crew were hardly in the cabin. They appeared surly in manner and did not check passengers seatbelts before take off or landing.


Air Malta customer review :  19 March 2012 by D Gazzard   (Malta)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

FRA-MLA. Normally would use LCC. 20 minute delay in leaving, held on a bus for the whole time. Cabin crew friendly with the exception of one, uniforms dull and tired. Aircraft seats looked very worn considering the aircraft are relatively new. Food onboard good and free soft drinks and alcohol offered. Overall very pleasant, but I can understand why people are switching to budget airlines.


Air Malta customer review :  28 February 2012 by Jun Fang   (China)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Malta to AMS. Flight departed on time. FA served omelette and beverage. Staffs were friendly and helpful. The cabin was very clean.


Air Malta customer review :  17 October 2011 by P Whelan   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Just arrived back to Heathrow from Malta. Everything went like clockwork, very attentive friendly cabin crew, great in flight food, free newspaper. Recommend flying with Air Malta every time, beats the competition.


Air Malta customer review :  10 October 2011 by A Mitchell   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Gatwick to Malta return Club Class. Both flights on time and inflight food and drinks service very good. Few business class passengers on both flights though. Servisair lounge at Gatwick was disappointing, however La Valette Club ay Malta airport was modern with excellent selection of drinks.


Air Malta customer review :  8 September 2011 by R Scivier   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We were disappointed at the decline in standards. Since our last flight the standard and quantity of food has reduced. On both outward and inbound flights the main meal was chicken, on the return chicken in curry sauce with dried up rice. Previously free wine and beer was available, this is now a thing of the past and we were only offered soft drinks. On the outward journey the cabin crew seemed disinterested, the crew on the return were more customer friendly but were speaking to each other over the voice of the captain giving messages. Cabin crew uniforms are dull and appear old fashioned. Regretfully the whole experience was disappointing and not what we expected of a schedule airline.


Air Malta customer review :  25 July 2011 by Chris Schembri   (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Rome to Malta. I've flown Air Malta many times in the past but haven't for quite a while and was surprised to discover it still provided meals and drinks for such a short flight, unlike most carriers. The flight attendants were friendly and attentive. The flight departed and arrived on time. There was a hitch at the airport with the departure gate changing and passengers not told - I think this may have been the fault of the airport, not the airline. I have flown other airlines in and out of Malta before and have had problems but have always found Air Malta to be the most reliable.


Air Malta customer review :  19 July 2011 by S E Potts   (Netherlands)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MLA return in A320s. Air Malta still seems to provide a very "old-school" air service, in that you still get a hot meal on short haul flights (over 3 hrs) for a reasonably competitive price. It was all very civilised. The cabin crew was pleasant, professional and frequently smiled. The service comprised a meal then drinks round about 40 mins into the flight (alcoholic beverages and certain soft drinks are charged for) followed by a tea/coffee round. If you wanted any more drinks later you could ask the flight attendants, who were visible throughout the flights. The niggles for this trip were not being able to check in online for flights from Heathrow, whereas you could do so for most other origins and their 20 kg checked baggage allowance, when most comparable airlines allow 23 kg. Nevertheless, I would definitely use them again.


Air Malta customer review :  5 July 2011 by R Phillips   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Malta-Gatwick Club Class. On arrival at the airport prior to the return to the UK, we saw an offer regarding Club Class upgrades for €99 each on selected flights. We were delighted to discover this would be available on our particular flight KM0118 as it was in fact our wedding anniversary that day. We paid at the information desk and obtained the necessary receipts which we exchanged for Club Class boarding passes. Once on board the service did not appear as attentive as previously experienced and it became apparent when the food was served. When we queried why we had been given an Economy meal on a the mini tray whilst those around us had an overflowing tray of starters, mains, desserts plus cheese and biscuits etc. The Steward immediately produced the passenger manifest which described us as ‘involuntary upgrades’. As far as he was concerned we had obtained the upgrade for free and that there were only enough Club Class meals for the ‘paying customers’ so tough luck. The conversation with the Steward was very embarrassing and distressing for us in front of the other 4 passengers in the Club Class cabin who were acutely aware of what was going on.


Air Malta customer review :  28 June 2011 by D Harris   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Since my sister moved to live in Malta over 14 yrs ago, my family and I have enjoyed twice yearly trips to Malta from Birmingham Airport. Having always flown with Air Malta all this time and enjoyed the experience apart from the odd delay on departure, I was shocked to find out that Air Malta no longer fly from or to Birmingham Airport. Why is this? Now we have to make alternative arrangements to travel elsewhere (other destinations other than Malta) as we were spoilt by Air Malta and their professionalism, care and attention to their passengers, young and old.


Air Malta customer review :  28 April 2011 by David Williams   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heathrow-Malta, on time, staff friendly and relaxed. Hot meal (nothing spectacular but we didn't expect much at this price), hot and cold drinks. Online check in available flying back from Malta but not flying from Heathrow. Can cost a little more than airlines such as Ryanair - but worth it.


Air Malta customer review :  22 March 2011 by S Butler   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heathrow-Malta return on A320. Friendly and welcoming crew. Awful legroom and space but a complimentary hot meal served with cold drinks and later tea and coffee. Inflight entertainment for the 3hr flight consisted of a wildlife documentary. Overall experience was good but let down by handling agents at Heathrow who took 1 hour and 30 minutes after we had landed to deliver the bags.


Air Malta customer review :  30 January 2011 by J Scott Miller   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We told them the connection between Terminal 5 and T3 on Sunday in Rome was too short. Our family of 6 was denied boarding because we were there 30 minutes before departure instead of 45 minutes, and the seats were given to others. They promised if we missed that connection we could rebook on the next flight 11 hours later at their airport desk. Air Malta does not have a desk in Rome, they rely on Lufthansa. But Lufthansa said they are authorized to sell but not rebook tickets, and they were too busy rebooking their own passengers to help us. Air Malta did not answer their phones because the offices are closed on Sunday. Hotel concierge finally got an inside line and we were told that our entire itinerary was canceled because we missed the Rome connection. We had to buy replacement tickets. Air Malta refuses to reimburse the EasyJet tickets or the money we paid them for their flight we were not allowed to board. We found out later that Air Malta has a well earned terrible reputation.


Air Malta customer review :  14 December 2010 by A Bales   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Journey out from Gatwick cancelled due to snow closure. No information on website at all. Advice to check with airline before leaving home was not possible as when we 'phoned we were in a queue. When we arrived at the front of the queue, we were told no-one was available to take our call. Travelled two days later without mishap. Coming home, took off and had just flown over Corsica when an engine fault developed, we lost height and had to return to Malta. Spare plane available and completed journey arriving some three hours late, so not too bad. Kept well informed throughout. Found the leg room very cramped. Food average, mixed levels of service from cabin staff, some friendly, some quite sour and abrupt.


Air Malta customer review :  4 October 2010 by Sean Kyte   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heathrow to Malta, and back to Gatwick economy class. Flight just under an hour late leaving Heathrow due to the French air traffic strike but on time leaving Malta on return. Free Maltese newspapers given out on boarding and hot meal served which was basic but edible. Free soft drinks and alcoholic ones charged at 2.50. Inflight programmes shown on overhead screens but no headphones give out. Overall quite basic and could be improved considerably with little extras but still better then many other full service carriers.


Air Malta customer review :  19 September 2010 by D Scuttle   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Manchester to Malta return and encountered no problems. A320 on both flights, with pleasant, professional cabin crew. Both flights on time. Meals were basic but adequate for such a short flight.


Air Malta customer review :  23 August 2010 by C Chouleur   (France)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Paris (CDG) Malta return. The inbound flight was delayed for 90 minsh without any explanation and boarding was a mess. Both flights on clean aircraft with enough legroom for the duration of the flight. Inflight tv but no headphones . Food edible except for the bread and ok flight attendants. Altogether an okay airline but nothing to write home about.


Air Malta customer review :  15 August 2010 by P Johnson   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Third time I have travelled London to Malta with my family. Flight was excellent, food fine and staff very helpful.


Air Malta customer review :  7 August 2010 by D Flanagan   (Malta)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I recently flew from Copenhagen to Malta Via Amsterdam. Upon check in at Denmark, I was told I had to check my bag all the way through to Malta, as I had not much time when arriving in Amsterdam to transfer. When arriving at the gate in Amsterdam airport for my connection, I was told I could not board, as my bag had not been transferred from the flight I just came off! They said it was policy not to allow passengers to fly without their baggage! I was then left stranded in the airport without anybody from Air Malta to advise or assist me. I had to find a hotel in Amsterdam and then come back to the airport the following day. Next day, SAS who had helped me the night before, managed to book me on flights that night and told me the real reason I had been stopped boarding, was due to overbooking of the flight! I am currently back in Malta, trying to get refunded for all my expenses from Air Malta, who will barely respond to my emails. Draw your own conclusions for this, but be prepared for the worst.


Air Malta customer review :  7 July 2010 by Richard Brown   (Malta)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Catania - Malta. Queuing at Catania a complete mess and took approx 45 minutes. Once on board allocated seats in row two were filled by two pasengers travelling through from Frankfurt. Had to wait with whole family, including two tired seven year old daughters until all passengers boarded and then load supervisor arrived to sort things out for us. Purser was very apologetic, but unable to do anything until load supervisor could sort things out. Flight otherwise uneventful, until the hardest of landings I have experienced in 40 odd years of flying. No apology or comment from flightdeck or cabin crew on this, which was a little disconcerting.




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