Air Malta Customer Reviews and Air Malta Passenger Trip Reports   a World 3-Star Airline         Add your Air Malta customer review   Air Malta 3-Star Airline ranking   Airline Reviews : A-Z Index       Customer Review scoring : Air Malta   5.9 out of 10 158 reviews

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	Air Malta Customer review :  24 May 2013 by T Xavier    (USA)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	FCO-MLA and return in May 2013. Flew economy, was pretty good, with better than average legroom and seat padding and width. Flights were on time, which is always a plus, and even on these short flights, a snack was served. Cabin crew was efficient, but very serious in demeanour. All in all a good value and would fly again.

	Air Malta Customer review :  29 April 2013 by David Merritt    (UK)
	Rating : 9/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	What a lovely airline. Speedy check in and LHR - MLA business class and back economy but in row 10 with good leg room. Friendly and efficient both ways and totally on time.

	Air Malta Customer review :  26 April 2013 by K Barrance    (UK)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew LHR to Malta and return. Out on a A319 with plenty of legroom which was great. Back on a A320 which was terrible. Legroom was non-existent. It was as if they tried to cram in as many people as possible. Very uncomfortable for the almost 3 hour journey. I could not even read the paper there was so little room. However both flights were on time and the crew pleasant. Food going out was fine but didn't eat on the way back.

	Air Malta Customer review :  2 January 2013 by C Wood    (Malta)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	KM 467 Paris - Malta, 27 December 2012. Have been travelling with Air Malta over 8 years and never had any complaints. However, during my last flight I was disgusted with the attitude of the air hostess who was very rude to the passengers - so unprofessional.

	Air Malta Customer review :  6 December 2012 by B Van Sante    (Netherlands)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	AMS-MLA return. Check-in in both AMS and MLA was friendly and 20 kilo allowed at no charge. A320 outbound via BRU, was well maintained and cleaned on the intermediate stop. Snack bar and juice served on AMS-BRU and decent hot meal served on BRU-MLA and MLA-AMS, along with drinks. Alcohol had to be paid for, soft drinks etc free. Route map shown. Cabin crew - 5 of them were all rather unfriendly, except Purser on way from AMS to MLA. Service on both sectors very rushed. All in all if you get a decent offer, a good way to get to Malta. No audio available.

	Air Malta Customer review :  13 November 2012 by Larry McElroy    (USA)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	My son and I flew from Vienna to Malta last summer and had an enjoyable flight. We flew in from Riga, Latvia on Air Baltic and connected with Air Malta. Flights were on time and our luggage checked through as published. Good food, good service, clean aircraft and a friendly staff. Couldn't ask for more. I wouldn't hesitate flying Air Malta again.

	Air Malta Customer review :  12 November 2012 by J Friend    (UK)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	I've flown Air Malta quite a few times, and it's gone downhill badly since my last trip with them. LHR-MLA and return. We flew in an A319 with as many seats as possible shoe-horned in. For a longer flight this would have been hugely uncomfortable, and I'm by no means tall. Taller people were standing for large parts of the flight. There was a meal on both flights. The meal outbound was poor, the meal on the return was inedible. The staff were as pleasant as they've always been, no problems there.

	Air Malta Customer review :  19 October 2012 by John William Burns    (UK)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	As regular visitors to Malta, we have always flown with a different airline but this time we decided to fly with Air Malta mainly because this year Air Malta was a lot more competitive on price than our usual airline. We flew out of Manchester to Luqa on 6th October and returned 13th October. After the excellent service we received we have decided to be regular travellers and look forward to booking in the near future.

Air Malta customer review :  29 September 2012 by Richard Brown   (Malta)

LGW-MLA. At the risk of sounding like a record stuck in a groove, this was the fourth Air Malta flight in two weeks which went very smoothly and efficiently. Check-in at Gatwick was instant and the revamped fast track facilities were as they should be. Plane left on time and arrived 15 minutes early. Service was friendly. Only gripe is that if you are sitting in row one, there is nowhere to put ones bags, as the overhead lockers directly above them are used by the crew, necessitating stowing the bags slightly further down the plane, which is a particular nuisance when disembarking.

Air Malta customer review :  27 September 2012 by Richard Brown   (Malta)

Malta - LGW. Another smooth and efficient flight only marred by a faulty seat which had a mind of its own as to when it should recline. A major plus was that Air Malta had replaced the frankfurter at breakfast to something more like a breakfast sausage. On time arrival with speedy immigration and baggage reclaim at Gatwick.

Air Malta customer review :  21 September 2012 by Richard Brown   (Malta)

LHR-MLA. The Etihad lounge at LHR Terminal 4 is a great way to start the journey and has both a buffet and a la carte breakfast. Service was slick and very professional. The flight itself was smooth with an excellent crew. Champagne was ice cold, though the effect is somewhat lost when it is served to you in a tumbler. The Steward replied that Air Malta could not afford proper glasses due to its current restructuring, though in the four years I have flown Air Malta this is one issue that has not yet been addressed. Food was tasty, and plentiful, very hot towels were offered and my traveling companion who was flying Air Malta for the very first time was impressed.

Air Malta customer review :  21 September 2012 by A Macdonald   (UK)

NCL-MLA on 31st July, back 7 days later. I haven't flown Air Malta for several years and was worried standards would have dropped. In fact, it hasn't changed much! Very slow check in at Newcastle and the hard sell from the check in staff to pre book our seats on return (we refused and saved £50). We had been told there were no free meals, so the hot meal provided was a surprise and a bonus. Cabin crew were busy but helpful if you needed anything. It is a shame there is no in flight entertainment though. Several children were going stir crazy by the end of the flight.

Air Malta customer review :  19 September 2012 by C Swain   (UK)

Travelled to Malta from Exeter on 28 August and returned on 11 September. Delayed by over 3 hours on outward journey, only explanation was "operational difficulties" and we were given a paltry £6 voucher to get a snack. Nothing else was offered, not even free phone calls even though that is an entitlement. On the return journey, we were gain delayed by 45 minutes, because of "late arrival if the incoming flight". The flights were good once we actually took off, but the whole experience was so tiring and stressful that we will never fly with Air Malta again.

Air Malta customer review :  18 September 2012 by Richard Brown   (Malta)

MLA-LGW. This is Air Malta as it should be - quick check-in, new fast track security lane at Malta Airport and on time departure, arriving early. Service on board was courteous and efficient. Only two minor whinges over breakfast. Could we have something more akin to fresh orange juice and please replace the rather bland frankfurter type sausage with something more akin to a decent breakfast sausage. Looking forward to new livery in November and hopefully the new branding will cover the interior of the plane too. Still missing points which have not been credited from my Catania flight which was reviewed here on 2nd August.

Air Malta customer review :  14 September 2012 by Vivienne Tomlinson   (UK)

Flying from Bristol to Malta on 3rd September, we were removed from the flight due to Air Malta overbooking the flight. The first day of our holiday was spent in Exeter and was tedious boring and somewhat unpleasant and could hardly compare to Malta. Air Malta offered us a paltry compensation and expenses which in no way compensated for the lost of the first day of our 7 day holiday. Apparently, we learnt, this is common with Air Malta, so watch out!

Air Malta customer review :  17 August 2012 by Heather Harrop   (UK)

Returned 14th August from Malta to Birmingham UK with 5 hour delay with no explanation as to the problem, no Air Malta representatives available to give any information until voucher given out for Light snack - a sandwich and a drink. Very poor customer care. Upon landing in Birmingham the usual comment of Thank you for travelling Air Malta and we look forward to seeing you soon was received with derision so you have lost even more passengers.

Air Malta customer review :  2 August 2012 by Richard Brown   (Malta)

Catania-Malta. Had seats in row six pre-booked for this flight, which had vanished from the system by the time we got to the check-in desk. The rest of my family were seated in row 21 and myself in a middle seat in row 17. This route is the only route where this problem has occurred and may be something to do with the plane coming in from Munich with passengers on board, or lack of efficiency at Catania Airport. The check-in clerk told me to speak with the crew on boarding the plane as there were spare seats in row one, but these were already occupied on boarding, making any further conversation fruitless. To make matters worse, my pre-assigned seat (17E) was occupied by someone else who was reluctant to move, despite being in the wrong seat. The saving grace was that the flight was short and punctual. Overall and on the basis of many flights taken, I would still recommend Air Malta, but if this was my first and only flight, I would probably not.

Air Malta customer review :  16 July 2012 by William Carnegie   (UK)

Manchester-Malta return. Very good flights, cabin interior comfortable and clean. Drinks cost a lot less than the low cost airline. Cabin crew were attentive, not obtrusive. I have travelled with Air Malta for twenty two years and find them to be the confident option.

Air Malta customer review :  22 May 2012 by Philip D Schmidt   (Denmark)

FRA-MAL on Airbus A319. Flight on time, crew were very friendly and smiling. The food was very tasty and consisted of chicken, with mashed potatoes and a delicious cake. All in all, I was very impressed with Air Malta.

Air Malta customer review :  12 April 2012 by B Borg   (Belgium)

DUS-MLA-DUS. Outbound leg: Online check-in not functioning, long lines at check-in, with only 2 check-in staff. At the gate, the flight kept being delayed, initially by 15, 30, 40 minutes, and then 1 hour, for a total of over 2.5 hrs. Ground staff disappeared, no drinks, no information. Eventually the flight was ready for boarding from an adjacent gate. The onboard experience was uneventful, with charter-like service, in a cramped cabin. The flight arrived at MLA 2.5 hrs late at almost 1 am. For the return leg, online check-in worked well and so I went straight to the baggage-drop counter. Onboard, the cabin was very cramped. The cabin crew seemed disinterested (no smiles whatsoever). For the often surly service offered by Air Malta, I'd much rather fly a cheaper competitor with better legroom.

Air Malta customer review :  2 April 2012 by M Walker   (UK)

Manchester to Malta return. Outbound flight delayed by approximately one hour, as was the inbound flight. The organisation at the departure gate in Malta was chaotic. Onboard, cabin crew were unhelpful, and offered no assistance to passengers. The safety briefing was all electronic and cabin crew took no part. Apart from the meal service, cabin crew were hardly in the cabin. They appeared surly in manner and did not check passengers seatbelts before take off or landing.

Air Malta customer review :  19 March 2012 by D Gazzard   (Malta)

FRA-MLA. Normally would use LCC. 20 minute delay in leaving, held on a bus for the whole time. Cabin crew friendly with the exception of one, uniforms dull and tired. Aircraft seats looked very worn considering the aircraft are relatively new. Food onboard good and free soft drinks and alcohol offered. Overall very pleasant, but I can understand why people are switching to budget airlines.

Air Malta customer review :  28 February 2012 by Jun Fang   (China)

Malta to AMS. Flight departed on time. FA served omelette and beverage. Staffs were friendly and helpful. The cabin was very clean.

Air Malta customer review :  17 October 2011 by P Whelan   (UK)

Just arrived back to Heathrow from Malta. Everything went like clockwork, very attentive friendly cabin crew, great in flight food, free newspaper. Recommend flying with Air Malta every time, beats the competition.

Air Malta customer review :  10 October 2011 by A Mitchell   (UK)

Gatwick to Malta return Club Class. Both flights on time and inflight food and drinks service very good. Few business class passengers on both flights though. Servisair lounge at Gatwick was disappointing, however La Valette Club ay Malta airport was modern with excellent selection of drinks.

Air Malta customer review :  8 September 2011 by R Scivier   (UK)

We were disappointed at the decline in standards. Since our last flight the standard and quantity of food has reduced. On both outward and inbound flights the main meal was chicken, on the return chicken in curry sauce with dried up rice. Previously free wine and beer was available, this is now a thing of the past and we were only offered soft drinks. On the outward journey the cabin crew seemed disinterested, the crew on the return were more customer friendly but were speaking to each other over the voice of the captain giving messages. Cabin crew uniforms are dull and appear old fashioned. Regretfully the whole experience was disappointing and not what we expected of a schedule airline.

Air Malta customer review :  25 July 2011 by Chris Schembri   (Australia)

Rome to Malta. I've flown Air Malta many times in the past but haven't for quite a while and was surprised to discover it still provided meals and drinks for such a short flight, unlike most carriers. The flight attendants were friendly and attentive. The flight departed and arrived on time. There was a hitch at the airport with the departure gate changing and passengers not told - I think this may have been the fault of the airport, not the airline. I have flown other airlines in and out of Malta before and have had problems but have always found Air Malta to be the most reliable.

Air Malta customer review :  19 July 2011 by S E Potts   (Netherlands)

LHR-MLA return in A320s. Air Malta still seems to provide a very "old-school" air service, in that you still get a hot meal on short haul flights (over 3 hrs) for a reasonably competitive price. It was all very civilised. The cabin crew was pleasant, professional and frequently smiled. The service comprised a meal then drinks round about 40 mins into the flight (alcoholic beverages and certain soft drinks are charged for) followed by a tea/coffee round. If you wanted any more drinks later you could ask the flight attendants, who were visible throughout the flights. The niggles for this trip were not being able to check in online for flights from Heathrow, whereas you could do so for most other origins and their 20 kg checked baggage allowance, when most comparable airlines allow 23 kg. Nevertheless, I would definitely use them again.

Air Malta customer review :  5 July 2011 by R Phillips   (UK)

Malta-Gatwick Club Class. On arrival at the airport prior to the return to the UK, we saw an offer regarding Club Class upgrades for €99 each on selected flights. We were delighted to discover this would be available on our particular flight KM0118 as it was in fact our wedding anniversary that day. We paid at the information desk and obtained the necessary receipts which we exchanged for Club Class boarding passes. Once on board the service did not appear as attentive as previously experienced and it became apparent when the food was served. When we queried why we had been given an Economy meal on a the mini tray whilst those around us had an overflowing tray of starters, mains, desserts plus cheese and biscuits etc. The Steward immediately produced the passenger manifest which described us as ‘involuntary upgrades’. As far as he was concerned we had obtained the upgrade for free and that there were only enough Club Class meals for the ‘paying customers’ so tough luck. The conversation with the Steward was very embarrassing and distressing for us in front of the other 4 passengers in the Club Class cabin who were acutely aware of what was going on.

Air Malta customer review :  28 June 2011 by D Harris   (UK)

Since my sister moved to live in Malta over 14 yrs ago, my family and I have enjoyed twice yearly trips to Malta from Birmingham Airport. Having always flown with Air Malta all this time and enjoyed the experience apart from the odd delay on departure, I was shocked to find out that Air Malta no longer fly from or to Birmingham Airport. Why is this? Now we have to make alternative arrangements to travel elsewhere (other destinations other than Malta) as we were spoilt by Air Malta and their professionalism, care and attention to their passengers, young and old.

Air Malta customer review :  28 April 2011 by David Williams   (UK)

Heathrow-Malta, on time, staff friendly and relaxed. Hot meal (nothing spectacular but we didn't expect much at this price), hot and cold drinks. Online check in available flying back from Malta but not flying from Heathrow. Can cost a little more than airlines such as Ryanair - but worth it.

Air Malta customer review :  22 March 2011 by S Butler   (UK)

Heathrow-Malta return on A320. Friendly and welcoming crew. Awful legroom and space but a complimentary hot meal served with cold drinks and later tea and coffee. Inflight entertainment for the 3hr flight consisted of a wildlife documentary. Overall experience was good but let down by handling agents at Heathrow who took 1 hour and 30 minutes after we had landed to deliver the bags.

Air Malta customer review :  30 January 2011 by J Scott Miller   (USA)

We told them the connection between Terminal 5 and T3 on Sunday in Rome was too short. Our family of 6 was denied boarding because we were there 30 minutes before departure instead of 45 minutes, and the seats were given to others. They promised if we missed that connection we could rebook on the next flight 11 hours later at their airport desk. Air Malta does not have a desk in Rome, they rely on Lufthansa. But Lufthansa said they are authorized to sell but not rebook tickets, and they were too busy rebooking their own passengers to help us. Air Malta did not answer their phones because the offices are closed on Sunday. Hotel concierge finally got an inside line and we were told that our entire itinerary was canceled because we missed the Rome connection. We had to buy replacement tickets. Air Malta refuses to reimburse the EasyJet tickets or the money we paid them for their flight we were not allowed to board. We found out later that Air Malta has a well earned terrible reputation.

Air Malta customer review :  14 December 2010 by A Bales   (UK)

Journey out from Gatwick cancelled due to snow closure. No information on website at all. Advice to check with airline before leaving home was not possible as when we 'phoned we were in a queue. When we arrived at the front of the queue, we were told no-one was available to take our call. Travelled two days later without mishap. Coming home, took off and had just flown over Corsica when an engine fault developed, we lost height and had to return to Malta. Spare plane available and completed journey arriving some three hours late, so not too bad. Kept well informed throughout. Found the leg room very cramped. Food average, mixed levels of service from cabin staff, some friendly, some quite sour and abrupt.

Air Malta customer review :  4 October 2010 by Sean Kyte   (UK)

Heathrow to Malta, and back to Gatwick economy class. Flight just under an hour late leaving Heathrow due to the French air traffic strike but on time leaving Malta on return. Free Maltese newspapers given out on boarding and hot meal served which was basic but edible. Free soft drinks and alcoholic ones charged at £2.50. Inflight programmes shown on overhead screens but no headphones give out. Overall quite basic and could be improved considerably with little extras but still better then many other full service carriers.

Air Malta customer review :  19 September 2010 by D Scuttle   (UK)

Manchester to Malta return and encountered no problems. A320 on both flights, with pleasant, professional cabin crew. Both flights on time. Meals were basic but adequate for such a short flight.

Air Malta customer review :  23 August 2010 by C Chouleur   (France)

Paris (CDG) Malta return. The inbound flight was delayed for 90 minsh without any explanation and boarding was a mess. Both flights on clean aircraft with enough legroom for the duration of the flight. Inflight tv but no headphones . Food edible except for the bread and ok flight attendants. Altogether an okay airline but nothing to write home about.

Air Malta customer review :  15 August 2010 by P Johnson   (UK)

Third time I have travelled London to Malta with my family. Flight was excellent, food fine and staff very helpful.

Air Malta customer review :  7 August 2010 by D Flanagan   (Malta)

I recently flew from Copenhagen to Malta Via Amsterdam. Upon check in at Denmark, I was told I had to check my bag all the way through to Malta, as I had not much time when arriving in Amsterdam to transfer. When arriving at the gate in Amsterdam airport for my connection, I was told I could not board, as my bag had not been transferred from the flight I just came off! They said it was policy not to allow passengers to fly without their baggage! I was then left stranded in the airport without anybody from Air Malta to advise or assist me. I had to find a hotel in Amsterdam and then come back to the airport the following day. Next day, SAS who had helped me the night before, managed to book me on flights that night and told me the real reason I had been stopped boarding, was due to overbooking of the flight! I am currently back in Malta, trying to get refunded for all my expenses from Air Malta, who will barely respond to my emails. Draw your own conclusions for this, but be prepared for the worst.

Air Malta customer review :  7 July 2010 by Richard Brown   (Malta)

Catania - Malta. Queuing at Catania a complete mess and took approx 45 minutes. Once on board allocated seats in row two were filled by two pasengers travelling through from Frankfurt. Had to wait with whole family, including two tired seven year old daughters until all passengers boarded and then load supervisor arrived to sort things out for us. Purser was very apologetic, but unable to do anything until load supervisor could sort things out. Flight otherwise uneventful, until the hardest of landings I have experienced in 40 odd years of flying. No apology or comment from flightdeck or cabin crew on this, which was a little disconcerting.