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Air Malta Customer Reviews and Air Malta Passenger Trip Reports



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Air Malta customer travel guide

  Air Malta Passenger Trip Reports

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  Air Malta Economy class seat reviews

 





Air Malta customer review :  14 January 2010 by Tony Dry   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Air Malta from LHR T4. Apart from lack of airline lounges I see Air Malta to equal BA Club Europe for onboard service. Seats were comfortable 3A/C and 1D/F, legroom ok, plenty of drinks, food excellent - great value for money in discounted business out/business back, and friendly service. Overall a great flight on holiday for Xmas & New Year but equally good for business travellers.


Air Malta customer review :  29 November 2009 : by D Dingwall   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MLA-LHR. Check in was OK both legs. Outbound was on time, inbound was delayed more than one hour. Food was bland and need to pay for wine etc but soft drinks free. IFE is basic. Overall for a short flight it was OK and reasonable value for fare paid.


Air Malta customer review :  25 November 2009 : by R Shifflett   (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Rome to Malta via Air Malta. When we arrived 3 out of 4 bags checked in didn't make it. We were told by baggage claims we would receive 58 Euros as compensation if we didn't receive our bags within 24 hours. 48 hours later we got two more and the next day got the third. Now I'm back in the USA and they say that's not their policy and I'm yet to find their policy anywhere. Definitely a bad taste to an otherwise pleasant vacation. No more Air Malta flights for me. I'm not even going to comment on the food or delays at the airport in Rome. Probably while they were taking our luggage off to load something else.


AIR MALTA customer review :  19 November 2009 : by Tom Maule   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LGW-MLA-LGW Second time on this service this year. Hot lunch outbound is slightly improved with bigger main course, but dessert now replaced with a tiny bun. Hot breakfast has been cut back - one hotdog sausage a spoon of watery egg and a few baked beans. IFE also cut back to old nature programmes but no headphones! Crew efficient but not particularly friendly. A319 out A320 back clean with reasonable legroom. Swissport check-in at LGW painfully slow as usual Air Malta check-in at MLA very quick.


AIR MALTA customer review :  22 October 2009 : by G Owen   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew LHR to Malta in economy. Going out we had exit row seats, with good pitch. Cabin crew not particularly friendly, but ok. Food not very good. Coming back we had row 6. It was so cramped. Everyone was complaining. I'm 5'8" and spent the entire flight with my knees in the seat in front - and if I moved them, either the cabin crew or trolley bumped into them. So I had 3.5 hours cramped in a really uncomfortable seat. The cabin crew were even less friendly. I and my neighbours was offered a second coffee but when the senior steward saw what the other steward was doing, told her off!


AIR MALTA customer review :  6 October 2009 : by Sean Kyte   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heathrow to Malta and back economy class. Sat in over wing exit seats both ways so plenty of leg room. The cabin was clean and crew attentive. Free newspaper given out on boarding aircraft. Air Malta seem to be cutting back -, while you get a hot meal and free alcoholic drink, you only get a small bread roll and tiny dessert. The previously shown movies have been replaced by documentaries and no headphones are given out. Online check in from Malta was painfully slow.


AIR MALTA customer review :  17 September 2009 : by D Kavan   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-Malta-LGW, August Bank Holiday weekend. The inflight service was good and we were pleasantly surprised with free wine with dinner. The ground service at Heathrow was terrible however. They wouldn't seat my girlfriend and me together despite having made the booking together and wouldn't accept my CSA Czech Airlines OKPlus card for frequent flyer points. The check in attendant and her supervisor claimed Air Malta and Czech Airlines weren't air partners despite both airlines' websites saying so. I complained after the flight to Air Malta but never heard back. They could do with an improvement to their ground service.


AIR MALTA customer review :  24 August 2009 : by Richard Brown   (Malta)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Malta-Rome return. Two very pleasant flights with Air Malta. Both departed on time and arrived early. Sensible inflight snack served in a box which was more than adequate for a one hour flight, though somewhat strange that no hot drinks available on return flight Luggage retrieval at Rome a bit of a let down, but overall, a hassle free experience.


AIR MALTA customer review :  27 July 2009 : by R Downing   (Canada)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Frankfurt to Malta return. Excellent check in and swift baggage return. Basic economy seats and service. On time for all flights, helpful staff. At the price I dont expect more.


AIR MALTA customer review :  21 July 2009 : by Richard Brown   (Malta)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Business

MLA-LGW Business and BHX-MLA Economy. Good flight in Business class with attentive service and early arrival in LGW. Return flight punctual, yet on one of Air Malta's all economy configured aircraft with seemingly less leg-room. Seat comfort is not good. Food service very basic and no service for first 90 minutes due to turbulence. Air Malta are now showing documentary films (Australian Dingoes and Turtles) instead of full length movies, though headphones were not offered on the Birmingham flight, making the whole point in having films somewhat futile, especially as the industrial action by cabin staff is supposed to be over.


AIR MALTA customer review :  20 June 2009 : by Jon Hillman   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-MLA return in economy. Very disappointed with Air Malta service, No tea & Coffee, no alcohol and no prior notice of this. In-flight entertainment was shown, but no headsets were offered! Good seat pitch though, so at least something was good. Overall service very poor, will avoid in future and travel with alternative airlines.


AIR MALTA customer review :  14 June 2009 : by E Bromage   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Business

We were first time flyers with Air Malta. We upgraded to Club Class as we were holidaying without our children and wanted to treat ourselves. We had seats 1D/1F on our outward flight and the first inkling that something was wrong was when we were only offered orange juice or water as we settled into our seats. As we were taxiing for take-off, the stewardess announced that due to industrial action, the crew would not be serving tea, coffee or alcohol. As we had been expecting an open bar, with champagne included, this was very disappointing. The lunch I was served I didn't eat, which is actually a first for me, I always eat the food served on airlines. On our return on 12th June, we took our seats in Club class, seats 1A/1C. Again, as we prepared for take-off, it was announced about the industrial action so no tea, coffee or alcohol would be served. There were some very disgruntled passengers onboard, and we were also not happy. There was nothing obvious on their website - I had found a small article dated 30/5 and we were not advised at check-in about this situation. I'm not sure if passengers could have taken their own alcohol onboard and drunk it - but being aware of the situation would have been the decent thing to do.



 
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