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Malev Hungarian Airlines Passenger Reviews and Malev Customer Trip Reports

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Customer Review scoring : Malev Hungarian Airlines
6 out of 10  6 out of 10
130 reviews



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MALEV HUNGARIAN AIRLINES customer review :  10 January 2012 by J Moffat   (Latvia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CPH-BUD-CPH. Flight was delayed 1 hour and was overbooked so when boarding we were upgraded to business. Meal and service pretty good but not spectacular. Return flight delayed an hour - we got the standard tiny sandwich which others refer to plus the generous drinks. Missed connection to Riga because of the delay so they put us in a hotel overnight. Apart from the delays we were fairly impressed.


MALEV HUNGARIAN AIRLINES customer review :  18 December 2011 by Stephane Dagot   (France)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CDG-BUD-CDG. Malev offers good products on those routes. My tickets were even cheaper than low cost airlines. Flights were on time, with leather seats and a good pitch. On both flights, the cabin crew was very attentive and friendly and made efforts to speak in French. They offered good sandwiches (though a little tiny one) and free drinks including good wine or beer, and another round with coffee or tee. A good value for money.


MALEV HUNGARIAN AIRLINES customer review :  17 December 2011 by B Kovacs   (Hungary)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BUD-CDG return on the same day. Both morning and evening flights were on time. Cabin crew not excessively friendly, but doing a good job. The cabin interior is starting to show its age, however it is still clean and well maintained. Free drinks round is generous. The only negative point is the tiny little sandwich, which is just adequate for a 2hr flight, mainly in the morning.


MALEV HUNGARIAN AIRLINES customer review :  2 November 2011 by C Lawrence   (New Zealand)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

London Gatwick to Tirana via Budapest. The contrast between the flights was significant. The check in agent at Gatwick was efficient and friendly and the cabin crew from London to Budapest professional. However on both flights a very small sandwich was served followed by a lukewarm cup of tea. My flight to Budapest was good. Budapest to Tirana a much older and smaller 737 was used, aircraft was not clean and unruly passengers were allowed to take far too much luggage onboard. The staff were surly and indifferent.


MALEV HUNGARIAN AIRLINES customer review :  2 November 2011 by C Lawrence   (New Zealand)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Budapest to Brussels. Check-in was assisted with computerized check-in and efficient staff. Boarding quick and experience was only let down by a lukewarm coffee and tiny sandwich. The flight arrived on time. The aircraft clean and cabin crew efficient.


MALEV HUNGARIAN AIRLINES customer review :  11 October 2011 by Pawel Zygadlo   (Taiwan)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Warsaw-Budapest round trip. I booked 4 tickets for 80 euro per person, which was pretty cheap. Everything very smooth, both flights were on time, nice crew.


MALEV HUNGARIAN AIRLINES customer review :  5 October 2011 by P Cleeren   (Belgium)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BRU-BUD-BRU. Friendly cabin crew, clean Boeing 737-700, free sandwich and drinks (also wine if you want), easy to check-in online. Only Hungarian newspapers onboard. (no Belgian or English newspapers). Budapest airport is clean with friendly staff.


MALEV HUNGARIAN AIRLINES customer review :  22 September 2011 by B Szabolcs   (Germany)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BUD-AMS-BUD and TXL-BUD-TXL. So far, all flights were on time. Planes rather new and usually not full. They are not too strict on the weight of your luggage. The service on the Amsterdam flight was good, the wine high quality. On the Berlin flight, there was not much service.


MALEV HUNGARIAN AIRLINES customer review :  22 September 2011 by Terry Eccles   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

LGW-BUD. Flight 1 hr late but online check-in worked well and Internet seat choice in row 3 meant we were in Business Class seats with extra width and legroom. Diabetic Meal was a stale aubergine roll. BUD-LGW. Note that the advertised Metro Station for the terminal transfer is wrong, building work means you have to get off at the penultimate stop. Online check-in worked well again but our row 3 seats were changed on boarding because of aircraft change. Meal this time was a green bean roll. Overall staff are pleasant and aircraft clean. Awful food on a 2.25 hr flight.


MALEV HUNGARIAN AIRLINES customer review :  21 September 2011 by S Cvetkovic   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LGW-BUD-SPU return in July 2011. The flight to Budapest was over booked, but there was not a single Malev employee in sight to explain the situation. We were dealt with instead by Gatwick Airport ground staff manager. Priority was given to passengers who checked in online, after a lot of stress I ended up on a jumpseat. Not happy as I paid the full price of the ticket. Very unprofessional.


MALEV HUNGARIAN AIRLINES customer review :  24 August 2011 by A Kakoullis   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LGW-BUD-LCA return. Efficient transit at BUD even though transit time was only 55 mins outbound and 35 mins on the return. Fare paid was good value bearing in mind travel was during peak time. Adequate seat pitch on all flights and IFE consisted of route map. The only negatives were the miserable check-in agents at LGW and the small cheese roll served on all flights but plenty of soft drinks, wine and tea/coffee were available.


MALEV HUNGARIAN AIRLINES customer review :  19 August 2011 by L Atkin   (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

ZRH-BUD-SPU Q400 and B737-700. Business Class on both legs with great service. Even on the Q400. On both flights a good meal service. Plenty of Hungarian sparkling wine and smiling and attentive flight attendants.


MALEV HUNGARIAN AIRLINES customer review :  15 July 2011 by T Irving   (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flight was 35 mins late leaving Dublin for Budapest (not airline fault). We sat in row 27 on the plane and informed the air crew that we urgently needed to be up front of the line so we could catch a connecting Malev flight to Athens. Air crew advised we had plenty of time and advised us plane was waiting for passengers from this flight. Finally after getting off the Dublin flight we asked Malev staff to help us get thru the long line waiting to get thru security. Malev staff told us no problems to wait as we would not miss our Athens flight. You guessed it after going thru security we missed our flight and 3/4 a day holiday in Athens cutting our stay there to just 1 day.


MALEV HUNGARIAN AIRLINES customer review :  5 July 2011 by P Paar   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London-Budapest return. Flights on time, assistants friendly, short wait for luggage. Overall a nice experience. Only gripe at Gatwick Airport. The screen changed from Please wait to Boarding closing with the gate number within a second while we were waiting for the gate number. Of course the gate had to be one of the furthest away so we had to hurry. It didn't particularly bother me but there were some other passengers who were not impressed at all to say the least.


MALEV HUNGARIAN AIRLINES customer review :  24 May 2011 by Marta Tarcu   (Romania)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

In the past I used Malev because it has been considered a company which offers high quality service, although more pricey then some low budget companies - but I thought it's worth the effort. Unfortunately I have been disappointed with each flight. With one flight they gave us wrong information on the return flight, so we almost missed our flight - no apologies offered. Once I had to call their customer service for a ridiculous high price, to be held on the line for 30 mins and when I finally got to ask my question, suddenly the line got disconnected. This wasn't the first time this happened and I sent them numerous e-mails about the fact that no matter what phone I use, the phone line is unstable - but they don't do anything, this increasing their income substantially I guess, as you have to call again and again. The check in system is also not reliable - with one flight we checked in, just to see that we didn't get the seats we selected, as they changed the plane and the seats we wanted were already taken. And what sense does it make to check in on-line, as you still need to wait in the same long cue with the people that didn't check in, when you could just drop off your luggage as you already have a printed ticket. Too many mysteries.


MALEV HUNGARIAN AIRLINES customer review :  17 May 2011 by A Kao   (Spain)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Booked MAD-BUD-DAM for April 2011 and later changed the ticket to June - paid the commission+ additional price for higher booking class. Received an email in April notifying the June flight is cancelled and full refund will be given. Not true. They refused to refund the difference we paid for a higher booking class because "it is not ticket price", albeit in their own invoice it was stated clearly that it was. After much fighting through the representative office in Spain they admitted that we were right and refund will be given back to my credit card within 2 weeks. Three weeks have passed, no refund received, called to follow up and found out that they have not done the refund at all and asked me to wait another week. Annoying! Difficult to communicate with the staff in call centre as their language ability is pretty limited. Not recommended.


MALEV HUNGARIAN AIRLINES customer review :  15 May 2011 by M Jonkman   (Netherlands)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

AMS-BUD-SOF vv. Good value for money. Catering limited, on BUD-SOF leg peanuts. Thanks to the relatively new (for Malev/AMS) online check-in system were able to choose seats with extra legroom. However in AMS the baggage drop off system was choked. In the end we had to use the normal check-in. On the return flight the seats next to the emergency exits were already (very early after opening) marked as occupied, while onboard two seats were not really occupied. After questioning Malev customer service offered apologies, but no explanation.


MALEV HUNGARIAN AIRLINES customer review :  30 April 2011 by Y Ren   (Australia)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Frankfurt-Budapest-Frankfurt Y Class. Check in at Budapest airport, Malev staff did not know how to tag my bag and issue boarding pass from Budapest-Frankfurt-Tokyo. She can only tag the bag to Frankfurt. Finally staff worked out how to tag my bag to Narita but cannot issue the boarding pass. I have been told I could get my boarding pass at Frankfurt transit desk (I found there is no transit desk at Frankfurt airport). Onboard service not up to Oneworld standard - one small bread roll, soft drink, tea and coffee on both legs. Airplane change to Q400 from 737-600 Frankfurt to Budapest. Cabin crew did a basic job. Passengers were taking photos using their mobile phone during take off and landing, crew did not stop. Lounge at Budapest was new, well designed, but nothing really to offer - only some soft drinks, coffee machine, couple of cakes and nuts available.


MALEV HUNGARIAN AIRLINES customer review :  16 March 2011 by F Paapes   (Netherlands)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

BRU-BUD-DAM service on both legs was very limited, free soft drinks etc. Food ridiculous - a 5 cm bread roll with either cheese or ham (we were flying to a mainly muslim country!). Change in BUD went smooth. No personal entertainment system. FA's looked old-fashioned. For 230 euro return I was happy to endure this airline.


MALEV HUNGARIAN AIRLINES customer review :  6 March 2011 by Andrew Fleming   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LGW-BUD-LGW economy. Checked in online and selected seats only to find moved back down the cabin on boarding pass. Raised this with the airline and moved forward to seats designed for business travellers. Bag drop off swift, boarding no priority for members with gold/silver cards or families with children but process smooth. Seats very good - A/C in the first 4 rows on B737-600 are 2 across and very spacious. Food served is simple, cheese or salami role but tasty. Choice of reasonable Hungarian wine, juice, still or sparkling water and a round of tea and coffee. Return flight on B737-700, online check in ensured another premium seat. Food as before but choice ham or cheese roles and as early morning no wine offered. Landed early at LGW, bags took a little while to appear but overall a positive experience.


MALEV HUNGARIAN AIRLINES customer review :  3 February 2011 by C Adams   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LGW-BUD-LGW. We used online check-in, selected front row of economy which had the same seats as business class and very comfortable. Boarding well organised, aircraft clean and in good condition. Drinks and a choice of sandwich offered. The cabin crew were efficient and pleasant.


MALEV HUNGARIAN AIRLINES customer review :  29 January 2011 by G Vaczi   (Hungary)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BUD-AMS-BUD on B737. Clean aircraft and confortable seats. Delayed several times due to bad weather with poor information provided by ground staff. Usually friendly crew. Choice of two sandwiches, and very limited choice of beverages with hot drinks. Overhead IFE showing flightmap. Nothing extra but still okay.


MALEV HUNGARIAN AIRLINES customer review :  25 January 2011 by J Trevers   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Berlin to Budapest. I was a little nervous about flying Malev but was pleasantly surprised. Online checkin worked well and I was able to get the first row of economy. If there was a business class, it was empty. Crew was polite and spoke good English. Food could have been more substantial but there was a choice of peanuts or chocolate. Luggage was already on the carousel by the time we got there.





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