MAHAN AIRreview : 3 June 2008 : by Hasan Zair

Customer Rating : 3/5

Delhi to Tehran I was greeted by some smiling airhostesses. For a 3 hours and 30 minutes flight in business class, service was pretty good. Every business class passenger was welcomed with a rose bud. Amenity kit supplied in a leather pouch. Food well cooked and tasty but presentation needs much improvement. Seat recline of this A320 was acceptable for the flight time. Portable DVD players were distributed with a reasonable movie selections.

Mahan Air - by F Vicca

19 October 2007  Customer Trip Rating : n/a

Business class DUS-THR-BKK return, we had efficient check-in in DUS. Business class seat but not enough pitch to have a business class comfort as expected. Business class service stops in THR since no business class cabin THR-BKK. Flight attendants knew very little English. Awful food and drinks onboard. Very dirty toilets, never cleaned during flights. Return travel has been reconfirmed 72 hours before flight as requested. Arriving at BKK airport for check-in, we had the surprise to learn that we were not on pax list, that many flights had been cancelled, and if we manage to get seats on another airline, Mahan would participate in the cost to bring us back to DUS. Came back in Economy class via KUL and ZRH with part of the money Mahan gave us. Very far away from a regular airline. If they come back in Europe be aware they are not reliable. Thanks to the Thai people working for them at BKK airport. They did a real good job while the station manager was flying away to THR to avoid (probably) facing angry and disappointed passengers stranded at the end of August 2007. We are still trying to get money back for our down grading.

Mahan Air - by Mohammad Zia Ebrahimi

17 July 2007  Customer Trip Rating : n/a

Tehran to Kerman on an old A300. Flying Mahan Air is normally good but do not fly in hot summer of Iran, because the management of this airline know nothing about temperature in an airplane which was on the ground for 3-4 hours under sunlight in July at Tehran airport. They are not willing to use airconditioning facility - temperature was about 40 degrees and we had to seat in the airplane for half an hour to complete boarding. In the air, the situation got better but all of passengers were wet. In the past airline was much better, but day by day it is worsening.

Mahan Air - by Jos Vermaelen

3 July 2007

DUS-THR-BKK at only 475 Euro for the roundtrip. The flights were on time. Flights were full or nearly full. Mahan air allows 30 kg for luggage. The food onboard is good and in large quantity. Even at the stopover in THR Mahan air offers free food and drinks at the airport. So in total we got 10 meals during the whole trip. Airline staff is very polite. Don't expect new airplanes, but they are clean. There is no inflight entertainment. I can recommend this airline to anybody who wants to have a cheap and reliable flight. No luxury, and no thrills. THR airport is clean, and quiet to spend the time during transfer. There are free internet boots and free WIFI connections to surf the internet.

Mahan Air - by R Vance

1 February 2007

MAN-BKK business class. Value for money Mahan Air is fantastic. Service was fantastic, food was above avarage and seats in business class were the same as flying LH/BA up to about 1994-5. They recline to a good position and there is inflight entertainment and movies on personal players. It costs about half the price of a standard business class seat so its great value. A310 from Manchester was spotless and crew were very nice - we were served unlimited drinks and snacks.

Mahan Air - by James Pleasants

21 January 2007

Manchester - BKK via Tehran 28/12/06 : eventually flew on 29/12/2006. Delays are an expected thing in this day. Eventually arrived Tehran - treated appallingly, put in a room for 17 hrs fed one time in this period. If anyone is considering travelling with Mahan Air, please take note of the complaints registered on this site, as this airline is nothing more than incompetent at the very least.

Mahan Air - by D Jansen

31 December 2006

29 December - flight to BKK from Dusseldorf. Due to a snow storm in Teheran all flights there were cancelled. Although the snowstorm was nobody's fault, the handling of the situation could be much better. No hotels were offered (though some passengers came from 500 km away), no alternative flight was offered (one but 4 days later!). The staff is not experienced to handle these situation. Dusseldorf went crazy after Mahan stated that simply it isn't their fault so they do wouldn't offer any service anymore : not acceptable.

Mahan Air - by Harrie Vollaard

27 December 2006

Dusseldorf to Bangkok and back. Service good, staff friendly, plane on time, food was OK. Seats were good. I think because it has had some bad reviews, the airline is not listed in the global booking system (you have to find your agent in your country), it comes from Iran and stops in Teheran its not very popular. Big advantage of this unpopularity is however you can use more than one seat to sleep during the flight. At the stopover in Teheran we got a voucher to get enough food (delicious cakes!) and drinks. If watching TV and movies is important for you during the flight, you better choose another airline. If you can read Arabic subtitles you are OK though. In conclusion Mahan Air is nothing special, nothing bad or good, just a no nonsense airline. Except for the price which is incredibly cheap.

Mahan Air - by Val Prinsep

27 December 2006

Dubai-Tehran-Erbil and back. DXB Terminal 2 departure was on time in a clean A320. J class food was good if unimaginative, you get a natty toiletry bag and just as enjoyable is Tehran's newish Imam Khomeni Airport. Someone was a bit enthusiastic when they put it 80Kms from downtown Tehran but it is very marbly, modern and spotlessly clean. The flight to Erbil in northern Iraq was on time but not the return which was 3 hours late. Three shiny stars to Mahan Airlines for great service and a competitive price!

Mahan Air - by Patrick Van Reusel

17 December 2006

DUS-THR-BKK return. Flight were on time. The stop in Teheran was flawless and we could have free coffee, tea, sandwich or cake at the airport coffee shop. Airbus airplanes are oldebut clean. Flight crew is friendly and helpful. The quality of food good and in large quantity. Almost non existent inflight entertainment, but Mahan air offers a good service at a unbeatable price.

Mahan Air - by Martin Rieckmann

12 October 2006

BKK-IKI-DUS return in economy. Very good value for money. All flights on time, the A310-300 spotless as the IKI airport. Very friendly service especially during transit, we got invited to drinks and snacks in the transit lounge. I did not miss the entertainment system. I will certainly fly Mahanair again.

Mahan Air - by Manuel Kliese

9 September 2006

DUS-IKA and IKA-DUS. Great service onboard, flights on time, clean aircraft, good catering, personnel was available for service with a smile! Good ground service/check-in staff in both DUS and IKA. A really satisfying experience compared to what you would expect!

Mahan Air - by Gupreet Singh

28 August 2006

Dubai to Cochin via Bandar Abbas. The service was great especially with the bargain price that I paid for. Compared to a year ago the service has changed dramatically despite flying from the dirty small Terminal 2 airport in Dubai, the rest of the flight was one to remember especially the food.

Mahan Air - by Nishant Singhal

10 June 2006

Dussseldorf to Delhi with Mahan Airlines. It was the worst experience I ever had during any flight. I booked vegetarian meal about two months before flight but still it was not available in the flight so had to spend night hungry. After reaching Tehran, one of the most pathetic was observed as all the passenger, who was supposed to take the connecting flight were asked to stay inside a room named 'emergency lounge' for next 4-5 hours. No one was even allowed to come out of the room. The aircraft were horrible - seats were broken and even the staff was not sure about the safety of aircraft. In fact I was so horrified with this experience that when coming back, although I had a booking of return flight from Mahan, I preferred to come back by Lufthansa. In future, I will not fly Mahan Air. I don't understand who gave them 3 stars. It is not even worthy of flying.

Mahan Air - by Suresh Bhatia

6 May 2006

Recently flew Mahan Air from Dubai to Delhi via Tehran. Excellent service in Dubai though Terminal 2 is the not so preferred terminal. Flight was on time. High customer service in Dubai and onboard with the crew. Once arrived in Tehran, service was extremely poor. Just one female staff who escorted us through transfer desk spoke fluent English, very helpful. Unfortunately no one else spoke English or even treated us like passengers. I would travel Mahan Air again but not if it transits in Tehran. Very rude, unprofessional and impolite ground services in Tehran.

Mahan Air - by Kurt Mueller

25 March 2006

DXB-COK (via Bandar Abbas) on Mahan Air. Departure from Dubai delayed by just over one hour with no information made available to passengers. However, it must be said that Dubai Terminal 2 is, in terms of information, a black hole - there are no monitors showing departure information installed in any of the gate holding areas. Aircraft was a A 319 with all-economy configuration and leather seats throughout. Excellent leg room in all rows. Female cabin crew very well groomed, but male crew members looked like they were off duty (unshaven, open shirt collars, no neckties). On the 35 minute leg to Bandar Abbas, a snack comprising cake, chocolate bar and fruit juice was served. Same aircraft carried on to Cochin, but crew was changed. New crew same as previous one: well groomed female FAs, but the male crew somewhat scruffy. On the leg to Cochin, an excellent meal was served, main course being sauteed chicken with mushrooms accompanied by Roesti potatoes, along with bread roll, huge amount of butter, plain yoghurt and chocolate pudding. What impressed me above all was the attention paid to enforcement of safety regulations, such as seat belts, tables, seat backs, etc. - much above Indian carriers on same route. Would fly Mahan Air again.

Mahan Air - by Denis Schulz

6 March 2006

DUS-THR-BKK-THR-DUS, economy. The flights were never on time. The service was awful and the cabin staff very unfriendly to the non-Iranian passengers. The condition of the interior was very bad, so all I could hope for during the flight was that the technics of the aircraft was in better conditions. The entertainment on board was very, very poor to non-existent. Trust me, the money you can save is not worth it. All in all, it was a very bad experience. I advise anyone against choosing this airline.

Mahan Air - by Gordon Adams

18 January 2006

MAN-THR-BKK on Xmas day. Bad start as the flight was delayed 4 hours. It got better when we boarded, as we were allowed to sit anywhere that was vacant. We had good leg room. Food was average - Arabic movie had English subtitles. Had 2 hour stop in Tehran where security and catering staff were helpful and friendly. Similar scenario on return flight. Most people were asleep and staff regularly patrolled aisles. Value for money airline.

Mahan Air - by Mohammad Zia Ebrahimi

29 November 2005

Tehran To Kerman on a dirty old Tu 154. Even they did not clean the table trays. Leg room was very bad the airplane was not clean and seats were really uncomfortable. Food was a cold chicken sandwich which was not so good . On the airline website the airplane was MD83 but an old dirty russian aircraft was there. I dont know who and based upon what has decided that Mahan Air is a three star airline while it's domestic flights services is awful. They are not serving pax but only transporting them at the worst situation.

Mahan Air - by Chris Van Rompaey

15 November 2005

I flew DUS-THR-BKK-THR-DUS in July and August with Mahan in business. For about 900 euro not one airline can do better. Yes, there were English movies. In the return flight everyone got a dvd-player so you could chose what to watch. Food was OK. Seats not very modern, but big and wide, which is exactly why I choose business class. I agree the first class lounge in THR isn't really first class, but on your return flight from BKK you can go into the Royal lounge of Thai Airways which is a real treat! In Bangkok I had to change my return flight. This was done without a hassle and no extra charge. Reconfirmation of your return flight can be made on-line. That's also a pro.

Mahan Air - by Padma Singh

27 October 2005

The flight was delayed for 4 hours in Tehran on the way from BHX TO DEL. It was a bad flight experience. It is best to pay £100 or even £200 extra to go on renowned airlines such as Lufthansa, KLM, Emirates or Air France. The food was not bad but the meal for dinner was the same as the meal for breakfast. Seat pitch was bad. Cabin crew rude and no films were shown in English.

Mahan Air - by Fabian Zwirn

2 October 2005

DUS-THR-BKK-THR-DUS, economy. A very mixed flight experience. The old A300-B6 (bought from Thai Airways) offered a very good seat pitch in economy class, but the newer A310 had the same seat pitch as all other airlines. There was no properly working in-flight entertainment on all flights. Cabin Crew was quite unfriendly to non-iranian passengers. On the descent to Tehran, the FA handed out scarfs to european women (without any instruction on how to wear them). During the stopover in Tehran, all passengers were taken to the old first-class lounge and offered non-alcoholic drinks. During the security check, men and women were separated. The meals during the flights were average but always the same. All in all, the flight was worth the money, but next time I will spend 100EUR more and fly with another airline.

Mahan Air - by Tim Baur

26 March 2005

THR-BKK on a rather old Airbus 300. I had a seat next to the emergency exit, which was actually not given to me although it was empty - I had to move there myself, because, Mahan ground staff in THR don't ask you about any seat-wishes. Flight was empty, so relaxing - but no entertainment onboard. Return flight empty as well. We were given a copy of Iran Today in BKK on the way back and on the second page, there was a picture of a crashed Mahan Air-Flight 2 days before also coming int THR from BKK. Our exact flight! But nobody was seriously injured. Well, we didn`t feel very safe anymore after this, but made it all the way to THR safely.

Mahan Air - by Michael Fiedler

19 January 2005

DUS-THR-BKK. Average level in almost all points. The stewardesses were scarves, all female passengers had to do so too in THR airport, but not in rude manner. A good guiding by local staff in THR Airport, free access to airport lounge with free non-alcoholic beverages. We were asked if we have alcohol with us, but not checked. Catering: Very good breakfast on THR-BKK flight, all other meals on average level. Iranian sparkling drinks are of poor quality and very sweet. Only a few space for legs in the A 310 Airbus, you should be happy if you don' t have a neighbour.

Mahan Air - by A Sabherwal

2 December 2004

We flew with Mahan Air recently to India and to our surprise it was one of the worst airlines we have been on. The crew was so unfriendly and rude , not bothered saying a hello to the passengers boarding the plane. The inflight catering was also horrendous with same menu repeated as lunch and dinner. Inflight safety demonstration was done on small screens and was not explained to passengers properly, really bad in terms of safety. The inflight entertainment was also horrible same thing shown on long flights that too in Arabic. Even for changing the plane at Tehran airport the passengers were made to go through security check again and the hand luggage was opened and searched in a very rude manner. All the female passengers were forced to wear head scarfs and were yelled at if it slipped from the head. The Airport staff was rude to small children even. On our return journey Blankets were given only if asked and the crew staff didn't bother about passengers comfort and we saw crew members taking pillows and blankets for themselves instead of caring about passengers. The worst was one of the air hostess didn't bother about switching off her CD player whilst plane was taking off. It was indeed one of the worst airlines we have flown with and even other people travelling with us share the same view.

Mahan Airlines - by Shabab Attarzadeh

20 February 2004

Mahan Airline has by far one of the best inflight catering among the Iranian Airlines. I was delighted. Moreover a majority of their fleet is Airbus aircrafts. I hope this quality service and fleet change to an all Airbus fleet continues.

Mahan Airlines - by Seyed S Mansouri

10 December 2003

I think that Mahan Air is a perfect airline in Iran. I have had a lot of flights Kerman-Tehran-Kerman and they were perfect. The staff were kind and polite and they could speak English very well.