AIR MACAU review : 4 February 2009 : by P Chen

Customer Rating :  2/5

Flew Air Macau from Tapei to Macau and back during the Chinese New Year. A321 were deployed at the TPE-MFM sector. Economy class was full, seats were cramped but bearable for the 1.5 hr flight. Food was poor. MFM-TPE sector had no boarding bridge so has to take the bus to the aircraft. Which I find it quite annoying given how small the Macau International Airport was and not much traffic go through, Air Macau still can't find a boarding bridge. Again food was poor on the way back. Crew on both flight were efficient though but lack of smile and can clearly felt that they were treating Business Class passengers better when the curtain between the two classes is still open.

Air Macau - by Streb Lovell

26 October 2007  Customer Trip Rating : n/a

Taipei to Shanghai, via Macao in Economy. Check-in swift and all flights on time. I was allowed to go ahead of the mess of tour groups at the Shanghai counter in order to check in. Seats are cramped and food is fair (you might want to eat before you board). Planes were full on all sectors. Bring a good book for entertainment. Not exactly the world's jazziest airline, but certainly not the worst.

Air Macau - by Jerry Lin

27 July 2007

Taipei To Beijing which transfered in Macau. Economy class seat was incredibly small. The food was OK from Beijing to Macau, but is a nightmare from Macau to Taipei. Services well done and crew are polite. Passengers should notice that the airline often delay or cancel their flights.

Air Macau - by Daniel Tedesco

1 February 2007

Y class MFM-BKK. Check-in with few smiles actually but smooth, not charged any excess baggage charge despite being slightly overweight, departure on time. Onboard the staff were polite and cheerful, helped lifting heavy hand baggage in overhead locker and present throughout the whole flight. Language skills good and attentive in all our needs. Offered music headset, pillow and blanket, and at time of meal served also main course choice: appreciated that. Good security instructions by video presentation and good IFE with an interesting travelog film. Wide duty free choice. Toilet conditions could have been much better! For all the rest Air Macau is a reliable airline as far as I experienced especially in terms of helpful and knowledgeable onboard staff. I would recommend it also for its good fares and I would definitely prefer to fly again with them instead of trying low-cost competitors on same route.

Air Macau - by Kaili Jen

1 July 2006

Shanghai to Taipei The flight was delayed for more than 3 hours without explanation. Eventually, we were informed to board an A300. It was an awful and old aircraft and full of terrible smell, and the air conditioning was not functioning properly. This airline does not pay attention to flight safety - I consider Air Macau is the worst airline I have ever taken.

Air Macau - by Mark Adams

23 October 2005

Macau-Shanghai. Business Class. Full cabin. Drinks, meal, tea and coffee all served and cleared away 45 minutes after take-off. Why the rush? I filled in a Customer Comment card requesting a reply but never received it. I definitely recommend avoiding Air Macau - it is worth going to HKG just to use DragonAir - 1,000 times better than Air Macau.

Air Macau - by Stephen Mallinger

7 May 2005

Macau-Bangkok - business class. The airline changed its departure time without notifying me from 6pm to 11:30pm! Fortunately I found out by accident. My experience with the ground crew and Macau airport personnel was similar - poor or no English. The Business Class Lounge lady told me "no more food, go downstairs". When I went to the restaurant there was almost no food left. We finally departed at almost 12:00 midnight amidst great confusion. Onboard the service was very polite, the food was ample but mediocre, entertainment system was retro with service announcements that seemed to occur every 15 minutes. Air Macau is not cheap. The only advantage of Air Macau is that if you are going to Macau you avoid having to take the ferry from HK otherwise skip this one.

Air Macau - by Alex Kuhn

22 April 2004

I flew Air Macau SHA-MFM-TPE-MFM-SHA. The service was OK; the FA's spoke all English and were very polite. The food was good compared to other small Asian airlines. Only the ground staff was rude, impatient and the English poor. On the flight from MFM to SHA the plane took of without one piece of luggage! We had to wait 2 hours for the luggage to arrive in SHA. Nobody of the ground staff spoke English; I had to ask a passenger to translate. As Air Macau's prices are not cheap at all it's a shame how they treat their passengers especially on the ground.

Air Macau - by Norman Lin

21 April 2003

I had a trip to Beijing with Air Macau. The first flight from Taipei to Macau. The cabin clean and new but the seat small. The service of cabin crews is bad. They never smile during the flight. When they took the meal to passengers, they didn't say thanks or you are welcome. The breakfast was poor. Next flight was from Macau to Beijing. I changed aircraft and cabin crew on this flight. This aircraft is larger, but the seat and service was still bad. A crew was really impatient when I wanted to buy some duty-free items. The entertainment was poor. They didn't have movies on a three hour flight. The program was almost the same as TPE/MFM flight. The third flight from Beijing to Maca - a very excellent flight. Cabin crew friendly and polite - food was delicious. My last flight from Macau to Taipei.  Bad service, bad food, and bad entertainment. Air Macau earns a lot of money flying between Taiwan and China. I think they should improve most of their service (seat pitch, entertainment, meal etc.). They should educate cabin crews to be more courteous to passengers. Their service is worse than EVA Air and TransAsia Airways on TPE-MFM route.

Air Macau - by K Sharrocks

21 March 2003

A very good airline! Flew Macau to Beijing and back. The plane was new and clean but the food was poor-noodles in a brown sauce and a vanilla cake. The cabin staff however were great! They all spoke English, they were polite and well dressed and they found American magazines for us to read being the only Western pax on board.

Air Macau - by Tan Kwong Yen

17 March 2003

I just completed a round trip on SIN to MFM by Air Macau two days ago. The aircrafts (A319 and A321 ) are new and clean. The pilot gave comprehensive flying details in English and the cabin staff repeated the pilot comment in Chinese. This is good service as Air Macau is highly dependent on Taiwanese and China market exclusively where the passenger may not understand the pilot comments. The cabin staff are attentive and respond fast to the passenger demand. Food is good and the seat is comfortable. One setback is the flight entertainment. They have no movie shown onboard except for a short documentary show last for about one hour. I guess Air Macau majority Flight times are normally less than 2.5 hours and the time may not permit a movie program. Maybe they should consider to feature movie programs for flight to Beijing, Kuala Lumpur and Singapore. Overall, Air Macau, a relative new airline with only 9 years of operation, has done well and I will fly with them again.