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Air Luxor Passenger Reviews and Air Luxor Customer Trip Reports
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Air Luxor - by Luis Graça
20 August 2005
As a Portuguese I feel ashamed of this airline. I decided to visit a friend in the
beautiful Sao Tome and Principe Islands (West Africa). I had two options TAP Portugal
and Air Luxor. Because I was going only for five days I choose Air Luxor, as
this airline has two weekly flights to Sao Tome and TAP only one. Air Luxor advertises
itself has a low cost airline with great airfares - in the end I paid over € 1.000,00.
The departure time was at 23.00h, but when I got to the airport it was delayed until 4
am next day (the airplane had a technical problem and was stuck in Dublin). Around the
check in area for the flight to Sao Tome there were over 500 people, most of them
weren’t even travelling, and they simple stood there and tried to force passengers to
take extra luggage to relatives in Sao Tome. No Air Luxor staff member tried to stop
this. We were constantly harassed for over 2 hours. Finally we took off on a small
Airbus A320 for a 6.30 hour flight. Apparently they use these airplanes to do the Sao
Tome run and only sell about 60 seats out of 150 so that the plane can make
it to the Islands. The food service was horrible, full fare for low cost service - but
at least the crew were friendly. The return flight was another nightmare, it left 1
hour late and all of the 3 toilets were unusable right from the start of the flight.
You don’t want to travel for 6.30 hours without toilets.... I'll never fly Air Luxor
(Air Lucifer, as we call it here in Portugal) again. I'm ashamed of this airline.
Please don't fly it.
Air Luxor - by John Cooper
16 February 2005
I can say without doubt that Air Luxor's Customer
Service is by far the worst I have ever experienced.
In February 2004 we booked return flights online at 446 euros from Dublin to Faro, Portugal for
December 26th; my wife checked the website in early December 2004 to check that the flight times had
not been changed, only to find out that the flight had been cancelled in SEPTEMBER 2004!
Air Luxor had not contacted us by either letter, Email or phone to inform us of the cancellation,
nor did they credit with the flight refund. The feeble excuse for not giving the refund was that the
expiry date on our original credit card expired at the end of September 2004 and the refund could
not be automatically given on the renewed card. Even if that was so, the flight was cancelled in
September and Air Luxor would have had sufficient time, if so inclined (!), to make the refund.
After many telephones, Emails we eventually got a cheque for the refund in FEBRUARY 2005!!! We
incurred considerable additional cost re-booking flights, hotels, etc. in order to go on holiday in
Portugal and when we suggested that it might be proper for Air Luxor to contribute, they offered us
25% off a flight from Lisbon to Madeira ! As we live in Southern Ireland, it was rather a somewhat
bizarre gesture! I strongly advise anyone thinking of flying with Air Luxor to think again; you might suffer from
similar nightmares!
Air Luxor - by Jason Novotny
15 September 2004
Air Luxor is by far the worst airline I have flown. After being gouged
200 euro for a round trip ticket from Paris to Lisbon, they continued to
charge an additional 11 euro just because I bought my ticket online.
They are actually charging me extra for a service that saves them money!
After boarding, my friend went to wash his hands and after applying
soap, found they had no running water before the plane took off. Upon
asking the stewardess she told him he would have to buy bottled water at
a price of 3 euro. Definitely never flying Air Luxor again
Air Luxor - by Anne Martin
9 August 2004
Had the great misfortune to travel with Air Luxor. My son aged 11 is disabled and a wheelchair user.
We flew from Glasgow - Faro and return. Never again will I fly with Air Luxor. They had no clue
about dealing with my sons disability. Due to the very poor service I had to carry my son up a
flight of stairs at Faro Airport same on return journey. I also had to carry his wheelchair. Staff
were very unhelpful. We have travelled to Faro 10 times before, but we have never had a problem like
this. To finish it off today. We checked his wheelchair in at
the hold as usual, but when we got back to Glasgow we were told that the wheelchair had been sent to
the luggage carousel. How they expected him to get off the plane and to the luggage area I do not
know! Luckily the staff were very helpful at Glasgow airport.
Also on the plane it is very cramped, even more than usual charter airline and the food is very
poor.
Air Luxor - by Neesha Stock
12 July 2004
I have to rate Air Luxor as the worst airline I have flown with. On a flight back to London we
checked in at 07.45 for a 09.20 departure time to be told that there was an operational problem and
the plane was scheduled to leave at 17.00. We were given new boarding cards and told to return at
16.20. The ground staff sent us away and said that the flight time was final and suggested going
back into the centre of Lisbon. We came back at 15.00 to be told that the flight had left. There
were 42 passengers in the same situation as us. The staff who had to deal with the 42 passengers
were the most incompetent people I have ever had to deal with as they knew that none of us would be
going home but decided to keep us waiting at the airport for another 4 hours before telling us that
we would have to travel the next morning. Apparently this happens fairly
regularly with this airline
according to the ground staff working on the day we left Lisbon.
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