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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  6 May 2014 by G Ron    (Canada)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YYZ-FRA-TLV on April 30. YYZ-FRA leg operated by an older 747-400 instead of the usual A340-600. Aircraft was refurbished and offered personal touch screens; seats were rather thin and uncomfortable for an 8 hour flight. I ordered a vegan (VGML) meal, which included steamed vegetables and plain rice, food was ok but lacked proteins and flavour, dairy granola bar and margarine were provided which was annoying. Free beer, wine, and spirits were offered. Staff were courteous and professional. FRA-TLV leg was in a high density A321, seats were about 2 inches thick, very hard and uncomfortable for the 4 hour flight. Food was surprisingly good and much better than the YYZ- FRA leg. No entertainment was offered. Service was extremely professional and courteous. Overall pretty satisfied and will definitely fly again.



Lufthansa Customer review :  4 May 2014 by Mority von Laffert    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

May 2nd, 2014, LH 413. Excellent cabin service. However, I was unlucky in getting one of those ancient First Class cabins with seats which should be in a museum. I think it is unacceptable to offer such a First Class product when many Business class seats of other airlines are way better. The usual new FC is good, though but the old one must be replaced.



Lufthansa Customer review :  4 May 2014 by M Connaughton    (UK)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew MAN-FRA-BOG round trip last week. Overall was I was impressed with Lufthansa and would fly with them again. IFE is good if a little dated. FA's are very professional, courteous and friendly. They were helpful with every request that I or other pax around me had. The aircraft (B737, A346 and A320) were clean. I opted for the vegetarian meals and was impressed with taste and quality. My only gripe is the seat pitch in economy. Thankfully I had a spare seat next to me on FRA-BOG outbound otherwise it does feel a bit cramped for a 180cm person like myself. I would travel with Lufthansa again.



Lufthansa Customer review :  4 May 2014 by M Kleine    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ABZ-FRA-TXL on 737-500 and A320. Lufthansa clearly stands out on European routes for me. 1) All classes include checked luggage and they are generous when it comes to weight limits (I had 28 kg, no problem whatsoever). 2) Very generous bar service, even between FRA and TXL (50 min flight time), they served drinks twice. There is always a snack, and on international routes a proper sandwich, which makes a difference with for example BA or Air France, where they still serve lousy crackers on international (European) services. 3) The cabin crew are lovely, has humour and also treats Economy Customers as important guests.



Lufthansa Customer review :  2 May 2014 by R Wintrob    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I took Lufthansa flights BOS-MUC-DRS on Apr 18, DRS-MUC-GDN, Apr 22 and GDN-MUC-BOS on Apr 28. We were very satisfied with the service. All flights were on schedule. Our return flight to BOS arrived early. The check- in procedure was courteous, helpful and efficient. Our interactions with all flight attendants was courteous and helpful. We feel safe and confident about flying Lufthansa, and would gladly do so in future.



Lufthansa Customer review :  2 May 2014 by Kustermann Hubert    (Germany)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very positive experience. Only one major complaint: the distance between the rows of seats is very short. I am only 175 cm tall and weigh 65 kg, but feel cramped in when the seat in front me is being reclined back, I have no choice other than also tilt my seat back - even if I don't want to. Most other airlines provide better seating arrangements than I experienced on the flight LH 476 on April 28, 2014.



Lufthansa Customer review :  2 May 2014 by Werhan Peter    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAD-FRA, LH 419, 20/4/2014. New 747-8 reduction of engine noise - good. Seating - in view of economy class - good. Meals - breakfast lousy. Cabin crew - morning service started late, no prompt to bring the seat back into an upright position for meals. Reaction time of inflight entertainment system very slow.



Lufthansa Customer review :  1 May 2014 by Wolf David    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH456 and LH9242 on 10 April. Good product and Service - Shared flight with United Airlines was awful (not a thing I was looking for as I booked Lufthansa). Employees were most of the times quite nice. In-Seat-Entertainment in 747-800 works horribly (touch screen). Planes are cleaner than others from other airlines but still somewhat dirty - cleaning should do a better job and crew must check it prior to boarding.



Lufthansa Customer review :  30 April 2014 by J Banner    (UK)

Rating 4/10

Score 4 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-SFO, LH454, 13 Apr 2014. LAX-FRA, LH457, 25 Apr 2014. First class flight inbound: Seat was broken. System needed to get re-started 4 times during the flight, then adjusted manually. Food: salad was unenjoyable. Main course (beef fillet) looked very good but was tasteless. Service onboard not first class at all. Slow and not attentive. Lounge LAX: great facilities. However, very thin food offering. Business flight outbound: Entertainment system crashed 3 times. Old business class seats.



Lufthansa Customer review :  29 April 2014 by Ralf Bostedt    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 415, IAD-MUC on April 21 2014. This flight offered the cabin service as it used to be, with friendly and attentive flight attendants, which created a nice relaxing atmosphere. The inflight system was new and worked very well, especially when comparing to the e.g. A380 (eco) which are terrible. Flight was very good, however it all depends on the crew. I also experienced very bad and disinterested service (lately LH 462, A380, FRA-MIA on April 13 with unclean toilets right from the start and stressed personnel).



Lufthansa Customer review :  26 April 2014 by R Deu    (Spain)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-BCN, 22 April, Economy award ticket. This was an expensive (paying with miles) ticket from LJU to BCN. The first flight was on Adria and its new CRJ900 aircraft. FRA-BCN was on LH economy, departure 4 mins before time, bearding with 2 jetways to A321 which is very rare. Cabin crew were just regular. No special attention towards top tiers, full flight, basic food which included a small sandwich and a drink. Well groomed staff and maintained aircraft. Arrived (touched down) in BCN 6 mins ahead of schedule but lost 20 mins due to taxi and outside parking position even if a lot of gates were empty. Lufthansa is keeping itself above water, saving even where savings are impossible, charging more for taxes and lowering earning levels of Miles & More. After 25 years and complete dedication to LH, I will not re-qualify for Gold status anymore.



Lufthansa Customer review :  25 April 2014 by Emily Borowski    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew flight 434 from Munich to Chicago (ORD) on their A340. The plane was new, beautiful and the flight attendants were pleasant. I had the chicken with rice meal option and it was good. I enjoyed the white wine and the staff was very good about keeping the passengers' glasses filled with water, juice or soft drinks. I had the calzone instead of the quiche for the snack prior to landing. It was only okay and I was disappointed that a fork and a knife were not offered with this option. The IFE (in-flight entertainment) options were adequate. During the flight I watched two movies and enjoyed the spa/relaxing music option. To summarize, I had a good experience and believe I got good value for my money. I would recommend Lufthansa.



Lufthansa Customer review :  24 April 2014 by H Muellerschoen    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

It has been a long-haul, transatlantic flight in a new 747-8. The baggage drop, security check, flight and arrival have been uneventful and ok. The service onboard was good but not outstanding. After less than ten rows serviced the choice of meals was already reduced to one (pasta). The quality is comparable to supermarket convenience food and tends to be lower than in previous years - in variety as well as in general quality.



Lufthansa Customer review :  23 April 2014 by Simeone Enrique    (Belgium)

Rating 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HND-BRU via MUC, 1st class, A340-6 ,full plane in all classes. I am fond of LH, but although very convenient HND airport check in was a mess even for 1st class had to wait more than 15 min, computer problems, staff lacking skills! Used ANA Suite Lounge - excellent! Boarding again messy. Once on board very efficient staff and professional purser. Food not so good and drinks very average. Since it was a day flight sleeping is difficult, so watched a few movies and slept a little. Because the connecting time to the BRU flight was tight, checked with purser and he assured me that someone was meeting me to go through all fast channels (ie passport control and security) but no one around, made it on my own just before closing doors. Purser in short haul flight was apologetic as was check in gate staff. Excuses excuses and more excuses. All in all have the best European First class, together with Swiss.



Lufthansa Customer review :  23 April 2014 by Jose Antonio Pellicer    (Spain)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 1147, Bilbao - Frankfurt, March 31st 2014. LH 440, Frankfurt - Houston, March 31st 2014. LH 419, Washington Dulles - Frankfurt, April 11th 2014. LH 1142, Frankfurt - Bilbao, April 12th 2014. Overall I have to say that I am satisfied with the airline. Lufthansa makes you feel comfortable on most of their trips. I value the professionalism of its workers. The only two issues they should get better are the entertainment onboard in economy class where you find fewer movies compared to other airlines and the new calculations for the mileage system in 2014 which makes it more difficult to retain or gain frequent flyer or senator status unless you spend more money.



Lufthansa Customer review :  22 April 2014 by Flueckiger Bruno    (Switzerland)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH415, Washington Dulles - Munich. Modern aircraft, friendly staff, very limited space in economy class, Food so-so.



Lufthansa Customer review :  22 April 2014 by Karl Moosbrugger    (Austria)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-SEA in business. Check-in was quick, onboard a friendly crew and good service with tasty meal, a snack half way and a warm snack before arrival. The new video system offered lots of choices. Seat was comfortable, although I had the feeling they reduced the width compared to the old business seats.



Lufthansa Customer review :  22 April 2014 by Bud Dungan    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew business class on A319 from Frankfurt to Erbil and back then to Houston on A380. There was no business seats from FRA to EBL even though they passed it off as business class. Just the same as coach. It was a 4 hour flight. Absolutely dreadful! Then in business class on the A380, the seats do not go horizontal, therefore I could get no sleep as my body was being pulled down.



Lufthansa Customer review :  20 April 2014 by J Braun    (Austria)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-SIN-FRA on A380 in economy. Flight was cheap, left/arrived on time and meals were fine, but those were the only real positives. Fortunate to snag a seat with no seat in front, so endless legroom. All other seats in economy looked ridiculously cramped. Seat itself was extremely uncomfortable for the 12 hour flight, and the constant prodding of the touch screen from the passenger behind is a little annoying. (Unfortunately this is the only way to operate the screen as the remote is basically useless) Entertainment system would have been ok, but crashed 3 times. Am Lufthansa 'Senator' status, which helped in being able to secure one of the best seats (53D) other than that absolutely no recognition of so called status on board, unlike Air New Zealand where one feels welcome, pampered and valued - even though it is not my 'home' airline. All in all pretty sad for such a proud airline.



Lufthansa Customer review :  20 April 2014 by D Norton    (UK)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid to Bogota via Frankfurt. Excellent flight to FRA with good hot breakfast of Spanish omelette and spinach, bread and jam with plenty of drinks! Upgraded to business class with my partner using miles. Only issue I have with Lufthansa was the transfer to Terminal C which includes having to exit and go through security once again which is always slow at FRA airport. Senator lounge in C very nice and cosy with direct door access to the gates. Service onboard to Bogota was excellent despite my food choice not being available, even third row into the business class. The food portions are smaller but the drinks service made up for that with the crew members being super nice and efficient. I have always enjoyed Lufthansa since 15 years in general but the new miles and status earning system is somewhat disappointing but perhaps necessary with the overcrowded lounges and lack of free seats when using miles.



Lufthansa Customer review :  17 April 2014 by Fischer Felix    (Austria)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH1233, on 16th of April from Vienna to Frankfurt. The overall flight was good and the flight attendants were friendly. We also got a small snack. The fact that there was absolutely no Inflight Entertainment was no problem due to the short flying time. The only things which disturbed me, were that the flight was overbooked and that the online check-in didn't worked till I called the Lufthansa hotline. But all in all I would recommend Lufthansa and look forward for the next flight!



Lufthansa Customer review :  17 April 2014 by B Mock    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Dulles International Airport, Washington, DC on 13 April - even in economy class. It was such a contrast to the miserable United flight a week before - without doubt the most excruciatingly cramped and uncomfortable flight I have experienced. Seats on Lufthansa were very comfortable and crew outstanding with well- timed, efficient food and beverage service. Loved the hot towel service! Only drawback was the frustrating in- flight entertainment system with sluggish touch screens requiring multiple attempts to activate and many movie selections which would not play. The seats were such an improvement over United's that I intend to fly Lufthansa whenever possible from now on even tho' I am a United Mileage Plus member.



Lufthansa Customer review :  17 April 2014 by L Hausmann    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 418 on 9th April, 2014. I was very satisfied with the overall experience on my Lufthansa flight, although I would hope for a few additional movies on the inflight entertainment, recent releases in particular. Staff were friendly and meal choices okay. Sometimes offers e.g. for Bailey's/Cognac after meals are only made upon request, so you need to pay close attention when a flight attendant comes by. However, compared to other airlines I've travelled with so far (e.g. Air France, UA, US Airways, KLM, Air Berlin), I'd rate Lufthansa higher than average.



Lufthansa Customer review :  17 April 2014 by Puls Alexius    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

30 Mar 14, LH 408, Dusseldorf - New York / Newark. 6 Apr 14, LH 419, Washington Dulles - Frankfurt. Pleasant travel experience. Seats in Economy could be wider and more comfortable.



Lufthansa Customer review :  16 April 2014 by Shobana Saraswathan    (India)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight LH439, DFW-FRA was very pleasant. Punctual and extremely comfortable. The stewardesses were very courteous and efficient. The special Asian Veg Meal was tasty. We look forward to our trip to Europe shortly.



Lufthansa Customer review :  14 April 2014 by Roberts David    (Belgium)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels to Frankfurt, business class, March 25. Checked in at Zaventem at the First/Business Class counter with the most miserable agent I have encountered in 30 years of flying. No smile, no eye contact, no attempt whatsoever to welcome a paying customer. The agent really looked as if he hated every minute of his job. The flight itself was fine, on-time, with helpful stewards in a half-full plane.



Lufthansa Customer review :  14 April 2014 by G Bradbury    (Switzerland)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Chicago, April 1 outbound and returned on April 6. Good flight with the 747-8. Video system works well but slow to respond to touch commands.





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