LUFTHANSA review :  21 November 2007 by Chris Joynes   (Switzerland)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

FRA-MAN-FRA B737 – long walk to the gate then bussed to a very remote stand, which is never agreeable, full aircraft on both flights. Both flights identical. Another mini-sandwich and Twix, one hot & cold drinks run, mumbled announcement from the flight deck, LH rarely seem to get the volume set correctly. Both landings were fine so I don't think the pilot's messages needed to be heard. Half-smiling but efficient FA's. Flights more or less on time. Arrival gate at MAN was a long way from luggage retrieval. In order to separate arriving and departing pax, MAN has a crazy system of walking down a flight of stairs, crossing under the departure corridor and then climbing back up another flight of stairs. When compared to typical modern airports, MAN is more than a bit of a mess! Fast Track at MAN is just about the only good thing I can say about this airport. Senator Lounge at FRA better than the average C class lounge. Servisair Lounge at MAN borders on the limit of acceptability. Departure gate area at MAN would be more suitable to a 30-seater aircraft but certainly not a full 737. Nowhere near enough seating and the crowds overflowing into pax departing from other gates. Charging amongst the highest airport taxes in the World, MAN gives the traveller very little in return! I found a special fare for these flights which was reasonably priced and value for money. However, I would never pay more than this fare by choice for what was, on the whole, a mediocre service. Experience marginally better than BA on the same route, so would have to recommend LH.

LUFTHANSA review :  19 November 2007 by D Burmeister   (Germany)

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Recommended:

Value for Money:

Cabin Flown:

Economy

MAD-DUS in Y on Canadair CRJ 700 (operated by City-Line) - easy check in, and nice crew. Cold and hot drinks and hot meal (lasagne) on this evening flight. Nice experience - and with Lufthansa's better-fly special a very reasonable trip.

LUFTHANSA review :  15 November 2007 by Phil Westren   (UK)

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Recommended:

Value for Money:

Cabin Flown:

Business

London-Munich flight, business class. Easy check in, did not bother with lounge at LHR. Early boarding and left the gate 15 mins early. Seats okay on 2x3 format. Meal was small cold salad based offering - a real disappointment, as I was expecting a hot dinner for this flight time (dep 2020). Oh how things have deteriorated for LH business class in Europe - not only small portions, but standards have fallen as well. Staff nice and reasonably okay, but product has been cut back to point where BA are now better - they neve3r used to be.

LUFTHANSA review :  14 November 2007 by Chris Joynes   (Switzerland)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

GVA-FRA Canadair CRJ 700 (operated by City-Line), FRA-GVA B737 (LH). Check-in at F counter (Senator/Gold card) took only one minute. New lounge a bit of a disappointment. Drink & snack selection limited and not awe-inspiring. At gate, asked for a spare seat if possible but told flight was full. Ground staff, Swissport grouped pax together, left several rows empty. (So much for being a Senator!) Uncomfortable cabin. Seats narrow and window seat impossible for anyone over the age of 12, due to shape of fuselage. Small sandwich and Twix offered with one round of drinks. City-Line FA's friendly. No information from Flight Deck. Senator Lounge in Terminal B, large but quite busy. Choice of drinks and snacks better than the average C class lounge, but nothing to excite the taste buds. Omnipresent smell of instant soup, as in most LH lounges. Return flight B737 was about 65% empty. A relief to get back to normal size seating, much more space than the Canadair. Mini cheese sandwich and mini Twix, one drinks round, rude FA who practically threw the food at pax and snarled at more than one pax who dared to ask if there was an alternative to cheese. Incomprehensible announcement from the Flight Deck. Luggage arrived within 6 minutes of arriving in arrivals hall, about 9 minutes after leaving aircraft. GVA is easy and quick, unless at a remote gate. If transiting in FRA, allow half an hour more than LH's published minimum times. Lufthansa Y class special offers are value for money but I would think twice about paying any normal tariff for this experience.

LUFTHANSA review :  14 November 2007 by Steve Jacques   (Ireland)

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Recommended:

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Cabin Flown:

Business

DUB-FRA-CPT, Business return. Cabin crew service excellent - friendly and attentive. Food tasty and plenty of drink on offer. Inflight entertainment easy to use, and a good selection of movies and TV programmes. Seat OK, fine in recline position but not particularly comfortable in the full recline, a full flat bed/seat would have been preferable. Lounge at FRA and CPT adequate, limited food options. Recommend sitting in row 1 aisle or Window more leg room.

LUFTHANSA review :  13 November 2007 by Marc Land   (Switzerland)

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Recommended:

Value for Money:

Cabin Flown:

Economy

ZRH-FRA-DEN-SLC, Economy return. ZRH to FRA return handled professional and efficient. Seats comfortable. Long haul flight fully booked. Seats seem to be narrower and have less leg room. But with a couple of cushions even a narrow seat can be somehow comfortable - even found some sleep on flight back to europe may be due to the adaptable head rest. US Domestic flights operated by UA, also very good service.

LUFTHANSA review :  12 November 2007 by Alan Wan   (UK)

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Recommended:

Value for Money:

Cabin Flown:

First

MAN-FRA-HKG. Business class Manchester to Frankfurt - pretty much a standard cabin in an A320 but with the middle seat used as a drinks holder, attentive crew and decent food. Spent a couple of hours in the First Class lounge - excellent with a charming host plying me with top notch food and drink. The flight to Hong Kong was in First class just 16 seats in the upper deck of a 747-400, food and drink was top notch. FA were excellent only issue was the IFE was on a small PTV and choice rather limited.

LUFTHANSA review :  3 November 2007 by Isabel Giese   (Germany)

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Recommended:

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Cabin Flown:

Economy

FRA-MUC-GRU return. FRA-MUC-FRA normal service. MUC-GRU very good flight attendants. Special Octoberfest meal 1 hour after departure. Sandwich or cake service between the movies and another full diner before arrival. Snacks and coffee was all the time available in the galley. Flight back the same. Quick service. Attendants around with extra drinks and snacks. Food excellent on both flights. 5 stars plus for the service and 0 stars for the non available AVOD. Airbus 340-600 - I prefer the 2-4-2 seating compared to Boeing 747 or 777. Luggage handling in FRA can be better.

LUFTHANSA review :  1 November 2007 by Franz Koepernik   (Germany)

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Recommended:

Value for Money:

Cabin Flown:

Economy

MUC-IST return in Y Class. MUC IST morning flight with cold breakfast. 2 rounds of drinks, crew attentive and professional. Return flight full and a little bit chaotic boarding as double seating. Food (noodles with tomato sauce) terrible. This time only (very late) one round of drinks, which was disappointing.

LUFTHANSA review :  31 October 2007 by C Price   (UK)

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Recommended:

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Cabin Flown:

Economy

LHR-FRA-PVD in business. Lufthansa's short haul business product is fine, unexceptional - like Air France's, it is simply economy seats in a 3-3 configuration but with the middle seat converted to a table. This is a nice way to fly short haul with room to move, although leg room is limited. Departure was on time, plane clean and staff friendly. Lounge at LHR nothing special. Frankfurt to Shanghai flight left late due to baggage issues, but we were kept fully informed. Lounge at FRA comfortable with snacks and drinks. Onboard the seat was comfortable, and has an almost invisible privacy screen which if activated, when the seat is reclined to a sleeping position, provides some personal space. Seat roomy, and although the bed isn't 180 degrees flat, it was comfy and fantastic value. Food excellent, although I slept through breakfast. IFE slightly disappointing - it's a fairly difficult system to operate and the choice of movies was limited. TV shows weren't AVOD but films were. All in all, a smooth and comfortable ride on an A340, with friendly service and good ground operation. Despite a 1 hour connection time in FRA my bag made it on to the carousel early in Shanghai!

LUFTHANSA review :  31 October 2007 by Peter Finn   (France)

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Recommended:

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Cabin Flown:

Economy

TLS-MUC-GRU. Early morning departure with efficient check in and boarding. Nice smoked salmon sandwich and drinks to Munich. Visited Senator lounge with sufficient space and snacks and food and drink. Boarding for the flight to Sao Paulo was slightly chaotic since the waiting area turned into a rugby scrum once boarding was announced and further to that only 2 security personal were checking passports individually and asking questions. Drinks and snacks served once airborne before lunch and Purser came round to greet Senators in economy. Lunch was two choices and served with drinks. Tea coffee and digestive offered afterwards. I asked for more wine without any problems. The galleys and lower deck area had self service snacks and juice and water so you have to take the initiative and listen to the onboard announcements to know that you are able to help yourself to these. Mid flight snack was offered with drink and before landing a dinner was served again with pre dinner drinks and after tea coffee with after dinner drinks. The second meal was not as hearty as the first so more could be offered in terms on in flight food with Lufthansa. Overall the service was very good, efficient, and to be expected.

LUFTHANSA review :  28 October 2007 by P Lee   (Hong Kong)

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Recommended:

Value for Money:

Cabin Flown:

Economy

I fly often between HK and Germany with LH in business & economy class. If my flight would not have been booked by my company, I would not fly with them. Once I sat in the middle seat in the economy class and asked a stewardess for a glass of water. I was told immediately to get it by myself in the kitchen. Besides, not talking about lack of space in the seat, inflight entertainment is almost none in economy. In spite of this, flying with Lufthansa makes me feel safe. However, if I can choose, I will fly with Cathay Pacific, Austrian Airlines or Swiss Airlines for better value of $$ & excellent service.

LUFTHANSA review :  28 October 2007 by Ian Jenkins   (Germany)

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Recommended:

Value for Money:

Cabin Flown:

Economy

MUC-DEL-MUC in economy. Very efficient check in and security checks MUC and DEL. India requires a 3 hours check in time for international flight, which meant a lot of hanging around in the terminal. Delhi international is being renovated, and is better than it used to be. Aircraft had a clean appearance. In flight catering was of reasonable quality, and you could get extra drinks and snacks at any time. Seats were comfortable for a long haul, the distance between seats varies somewhat depending on the row. Just about okay. The video screens were very small, and there is no individual selection possible.

LUFTHANSA review :  28 October 2007 by Stefan Rustscheff   (Sweden)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

ARN-MUC-ORD in C class. ARN-MUC in a small Canadair plane. Decent cold food and drinks but no difference in legroom. Reasonably attentive staff. Overnight in MUC. Easy checkin. Fast boarding. MUC- ORD in row 3K which is first row in business on the A340-600 Airbus. VOD in wall but easily seen and better than having it in your lap. Excellent crew from Munich which was cheerful and greeted me by name. Decent food with 4 courses and salad. Quite good angled lie-flat seat with no sliding down effect experienced on Privatair. The massage function was noticeable, and working. All in all,4.5 in grade but rounded down. BA bed, food and staff is better but LH is not bad and better than KLM, Swiss. I have very high demands of service and they were all met.

LUFTHANSA review :  22 October 2007 by M Klemt   (Germany)

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Recommended:

Value for Money:

Cabin Flown:

Economy

STR-MRS-STR with cityline. Was a great short flight. Very nice little plane. Great service: food and two drinks on a one hour flight. Great atmosphere and very professional.

LUFTHANSA review :  18 October 2007 by S Tai   (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

TXL-FRA-JFK. Lufthansa is a great airline for flights within Europe. The problem with Lufthansa is on longhaul international flights in Economy: the planes are very much below standard. Lufthansa has the narrowest leg room of all airlines, uncomfortable seats, and offers no personal IFE. Lufthansa flight attendants are great in my experience.

LUFTHANSA review :  11 October 2007 by S Bothmer   (Germany)

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Recommended:

Value for Money:

Cabin Flown:

Economy

Frankfurt to Washington in 747-400 : a pleasure. Good food and cabin crew. The only thing that needs to be improved is the IFE.

LUFTHANSA review :  11 October 2007 by F Webb   (Israel)

Customer Trip Rating :

Recommended:

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Cabin Flown:

Economy

I usually have pleasant experience with most airlines, but with Lufthansa, trouble starts. FRA-TLV. I am 1.94m tall. Narrowest leg room ever experienced on a flight was on LH. It was the first time that I could not even force my knees in the tiny leg room in economy class. It was the first time I could not eat while the front seat was leaned. The crew could not care less. I thought Germans were tall people, they probably fly with other airlines. GVA-TLV flying Austrian. A LH agent was handling the ticketing office in Geneva for Austrian. She asked me to pay my ticket and my son's again "if you want to be on that flight" did she kindly add (900usd, already paid when purchasing the tkt online. I also got a confirmation by phone by Austrian back then that everything was ok). When I asked her why, she did not know and answered that there was a problem with Austrian, and that I had to contact the airline directly (she was sitting under a 1x2 meters Austrian sign). I insisted that she represented the airline despite her LH uniform, and only then she bothered, making a bad face, looking in the history of my record to see what happened. I asked her afterwards to print a copy of my wife's etkt. She refused. Again I had to insist and explain that the immigration at the destination will request a proof of our return ticket. She printed the paper, was red mad, waited until we were 30 meters from her counter, and started shouting insults to our direction. I will skip the lost luggage experience, since this forum does not allow comments on this. Apparently, bad experiences with LH are isolated ones, due to events out of their control, or exceptionally moody staff. LH is not a customer-oriented airline. Lufthansa should be flown only as a last alternative, if at all. Reading the above comments, apparently, not only economy class passengers are treated as livestock.