Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports

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Lufthansa First and Business class seat reviews

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JFK-FRA on A380. My main frustration with Lufthansa on this flight was that even though my partner and I booked our tickets together and presented at check-in together, the service agent didn't seat us together. She didn't even explain that she couldn't seat us together because the plane was full or whatever. We arrived at the airport 3 hours before departure so I'm not sure why this basic courtesy was not extended to us. We then told the stewardess on the plane the situation and she said it's our responsibility to ask to be seated together! What nonsense, I've never had to ask to be seated next to the person I've checked in with. We only realized when we boarded and with a full flight there was not much we could do. The flight itself was acceptable. Definitely more comfortable seats on the 380 than LH's other airbuses. The larger cabins and restrooms are also appreciated. Entertainment system is definitely not the best.

LHR-DUS was a comfortable flight with a spacious looking cabin. One bad point for people who would like to travel first class, don't go with Lufthansa as the difference is that one seat is saved for extra space, nothing else. Economy was much better than any American airline. Food was like any other airline food. The seats were ok, not that comfortable but they looked great. We had a connection flight with Air Malta to Malta. The return flight after the connection flight we landed in Frankfurt. As we were checking in for the flight we were given completely different seats. 22 hrs before booking we had been given seats 12A, 20B 37C - very far apart. So on landing in Frankfurt we changed our seat numbers. The customer centre staff were very helpful. The whole experience was wonderful and would like to try an international flight soon.

Milan-Tel Aviv via Frankfurt. On the way to Israel my flight suffered from the strike at Frankfurt Airport (August 31), and for this reason my luggage did not make it. I got it delivered four days later. FRA-TLV: night flight completely sold out (which looks like normal on this route), TLV-FRA almost full. Service on both flights very nice and attentive, poor selection of movies and music, food was OK, nothing special. Flew on very well kept A340-600s. Watch out: security checks at Ben Gurion Airport in Tel Aviv (on the way back to Europe) take almost two hours, so remember to show up at the airport three hours in advance.

Daytime flight from Beijing to Munich; excellent onboard service despite Business being completely full, very good food and drink; comfortable, fully flat, bed. My only criticism would be the (perceived) lack of choice of decent films to watch, but I still enjoyed the flight and would certainly use Lufthansa again.

Lufthansa has been my favorite airline for years. In the last 2 years I saw a decline in the overall service, which includes their frequent flyer program Miles&More. I had multiple broken flights with their regional subsidiaries which cause delay or cancellation. the most awkward occurrence was an event in Turin, in which during a crew change it was forgotten to order fuel, so we were left in the boiling sun inside the bus for 20 minutes. A system change at the beginning of the year caused issues with mileage as they wouldn't accept flights for miles. It required 6 calls to get this sorted. Generally Lufthansa disregards complaint messages entirely and is not answering emails. This service situation needs to be sorted. On the planes, the new seats provide comfortable seating and retrofitted planes provide good in seat entertainment with a variety of movies and shows. The staff are usually ok-friendly. Lufthansa markets their new business class, but doesn't provide a premium economy section, which should be the standard option these days.

Looks like Lufthansa, like some of the other major Europeans carriers like Air France and KLM has decided to become a second tier airline. This is based on recent trips as a frequent user of the airline. Special meals (vegetarian) were completely missing on the way over in spite of reconfirmation. On the return, my meal preference was obviously in the system as the first meal was served correctly, but then on the second meal on the same long-haul flight, I got a profuse apology that they had run out of the special meals for some unknown reasons. They conveniently had no customer feedback forms on board. Any airline that installs angled lie-flat seats in its brand new A380s with an IFE selection worse than on US carriers cannot even remotely be considered a "premium" airline.

San Francisco/Frankfurt/Nice No problems to report except lost luggage that never left San Francisco. It arrived at our hotel in Nice one day later. Service and food was excellent on the flights and the seats are very comfortable. Highly recommend!

Flight cancelled because of personnel strike , no information given about passenger's rights , an e-mail sent the day before saying I had been re-scheduled on a flight leaving that same day 3 hours later! Phoned the airline who pretended that there were no available seats on AF (which was false, I had checked on the Internet). Finally accepted to depart that evening, since all flight had been cancelled for the next day. When asked about hotel, they said they could not provide a voucher by phone, I should arrange that at the airport. At the airport desk they said that they would not, since I could have flown AF! This was of course the last time I flew LH.

HKG-FRA-LHR 8/13 Prompt and efficient service, but a 13 hour flight without ANY in-flight entertainment is not acceptable!

8/12 economy MIA-FCO via FRA. Flight completely sold out. The refurbished B747 had AVOD at each seat. The plane as usual with LH looked bright, new and clean. The in-flight service has declined in the past year or so. First noticeable difference is no hot towels in economy. Drinks served are in smaller plastic glasses. My special meal was not boarded and the F/A in charge came to apologize early in the flight and advised that she would make a special diabetic meal using what she had and adding cheese and fruit from business class. The meal turned out to be very good. Except for this one F/A, the others seemed to rush dinner and provided minimal service without smiles. During night, I saw no water runs. Call buttons went unanswered and turned off in the galley without checking with passengers. I like LH but this last flight was a major disappointment. Return flight on Swiss was great.

My flight with Lufthansa was cancelled due to planned strike action and, whilst understanding that delays of this kind are sometimes inevitable, I have been horrified by the lack of customer service provided by the airline. The situation in the terminal was utter chaos with no leadership from Lufthansa staff and no systems in place to communicate with passengers. Every staff member I encountered was unhelpful and discourteous and I was informed that food and drink vouchers could not be issued as there were no managers available to authorise them. Having eventually managed to get on a flight with the airline to a different UK airport (through luck rather than any form of organisation on their part) my luggage was lost. I have since been put on hold to Lufthansa customer service staff for over 10 minutes, have been hung up on and staff have refused to allow me to speak to a manager. I booked a more expensive flight than necessary in order to travel in comfort with a well-respected airline and have been utterly let down. Next time I will choose the cheap option.

SFO-FRA-BOM roundtrip in Business Class. SFO-FRA-SFO segments were on the A380. Lufthansa's angled business class seats (even on the new A380) are uncomfortable and lag the competition. As always, Lufthansa's predictably efficient in-flight service and on-time performance are its virtues. The boarding for the FRA-BOM flight was chaotic but that is always the case for flights to/from India for no fault of Lufthansa.

YYZ-FRA-MSQ. Business class long haul was satisfactory, the entertainment was okay, the seating was sub-par but the food was fantastic. The tilted bed seats subtracted from the comfort and being in pods gave some sort of privacy but it also just felt weird. For business class short haul, it was exactly the same as economy except with a cup tray blocking the middle seat. Service was excellent overall, as it has been whenever I've flown Lufthansa.

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