LUFTHANSA review : 13 August 2009 by P Gerits (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
If you are looking for a special business class travel and have saved to buy a business class
ticket try to avoid Lufthansa. I flew Lufthansa business class from London via Frankfurt to
Tokyo and back, I've flown Qatar Airways Business and compared to Lufthansa - its the service
and 'extras' that let Lufthansa down big time. The seat is OK - it is big enough and though
not perfect, I could sleep on it - but there is no storage except for the overhead lockers.
IFE selection is not bad though the screen is small. The blankets and especially the toiletry
kit look and feel so cheap. The worst part is the food - the main course of the meal and the
breakfast were inedible and served overheated and cooked - it looked just like economy class
food. As we were flying to Japan we had the choice of European or Japanese food - that was
nice. But the European food was so bad I actually had a hard time cutting their tenderloin -
so I asked if I could change my choice to Japanese. The breakfast was so overcooked I wasn't
sure what it was supposed to be - pancake or omlette. On the way back I asked for Japanese
both main and breakfast. Going out the toilet was dirty - where there were supposed to be 3
toiletry bottles only one bottle was there for mouthwash. Coming back we had 45 people in
business class sharing two small toilets. When flying Qatar Airways, their service made you
feel special. Lufthansa makes no effort to do this. The stewards were OK - but were not that
engaging or attentive or interested. They seemed to spend any time not doing the 'meal runs'
hidden in the middle galley chatting away with the curtains closed.
LUFTHANSA review : 9 August 2009 by Edward Leung (Hong Kong)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
HKG-MUC, A340-600, good interior, AVOD working but selection of movies bad. Flight attendants
good, food okay. BCN-MUC A320seat good, good service and tasty sandwich. MUC-HKG nothing
really much to say, same as HKG-MUC.
LUFTHANSA review : 7 August 2009 by J Gattinger (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
San Francisco to Manchester via Munich: Great experience started with online check-in. We were
all able to get seats near to each other, one in front of a pair on the right side. Baggage
drop efficient, and the agent made a change to our existing seats on flight from Munich to
Manchester so all three of us could sit next to each other. A340-600 is a great plane, even
from seats 52K and 53H/K, which are just ahead of the point where the fuselage tapers. The
drink service was accompanied by a bag of pretzels and crackers, followed by a meal service.
Having bathrooms downstairs is a great idea as it avoids people congregating upstairs and
allows passengers so sleep, work or watch movies undisturbed. Breakfast served about two
hours before arrival was quite horrible. The personal entertainment is fairly good, but has
nowhere near their choice of Air Canada. Transit wait was four hours, but we had dinner at one
of the many beer gardens. On the RJ85, our seats were 8D,E,F, which are parallel to engines,
meaning they provide a quieter ride, but still by no means silent. Even though this was a
flight operated by Cityline, sandwiches were served and the two flight attendants passed out
drinks three times. A very positive experience overall. Return Manchester o Boston,
Massachusetts via Frankfurt. No line in Manchester for baggage drop, however security line was
a mile long. Once again, sandwiches, chocolate bars and drinks were served. We originally had
a two hour layover in FRA, reduced by the delay. Passengers whose connections were tight were
driven directly to their gate by buggy. Changing terminals isn't hard in Frankfurt, but can be
hectic. We inquired about volunteering to stay overnight since flight was overbooked, but
there was several no-shows. Cabin crew was fairly visible during the flight, even when no
service was offered. About two hours prior to landing, a snack was served. Our bags were close
to last off, but that is just luck of the draw.
LUFTHANSA review : 31 July 2009 by N Algers (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-FRA-LHR. Leather covered seats comfortable enough for this short flight and although
legroom is not spacious it is adequate for the flying time. Drinks and sandwiches served each
way. Noticed on the outbound flight that the sandwiches were not wrapped; they were just
sitting in a paper holder - same was true on the return flight, and gives me cause for concern
regarding other matters of hygiene. I would anticipate that barely 20% of the passengers took
a sandwich so I am not in the minority in my concerns.
LUFTHANSA review : 30 July 2009 by H Ling (Belgium)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Brussels-Frankfurt-Singapore. Seat is uncomfortably hard and not easy to even catch a nap on.
My pull-out table cannot be deployed and I had to eat while balancing the food on my lap. This
is a long flight and there's no personal entertainment system and it was impossible to watch
anything on the small shared TV from my first row without spraining my neck! The fare is
equal to or more expensive than other airlines offering superior services eg. Singapore
Airlines, BA, Qantas or SAS. Lastly, there is no number for you to contact Lufthansa for
providing customer feedback. I wonder how serious they value customer feedback. I had to write
and fax my feedback to them and it's been a few days. The only positive note on my trip is the
crew. They were pleasant and nice.
LUFTHANSA review : 30 July 2009 by T Mahr (Germany)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MUC-GVA return in Economy. Flights on time, nice cabin crew, small snack (which I declined due
to the fact that these sandwiches are a constant repetition and hardly edible) plus a round of
drinks on a 50 minute flight. Ground services leave a little to be improved: web or telephone
check in from Switzerland does not work with LH themselves (you have to contact LX), ground
staff at GVA did not point out lounge location to us as SEN/FTL at check in (machines did not
work for us).
LUFTHANSA review : 30 July 2009 by Nicholas Lennaerts (Laos)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Frankfurt-Rome-Dusseldorf. Flight to Rome comfortable A321-100. FAs efficient and courteous,
and served sandwiches on the 1hr 30 mins flight. The new leather seats on Lufthansa's short-
haul fleet are very comfortable. On the flight to Dusseldorf, the aircraft was an aged
B737-500 but clean.
LUFTHANSA review : 28 July 2009 by D Kallweit (Germany)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MUC-PVG-MUC. I have been using Lufthansa on this route quite frequently over the past two
years. At most times outbound and inbound on time. Very professional, attentive and cheerful
crews. I have noticed that flight attendants do everything possible to make parents travelling
with small children feel welcome aboard. Always liked the food. With A340-600 very modern and
comfy aircraft with personal IFE. As FTL I got upgraded to Business Class a couple of times.
Overall I think Lufthansa is, along with some of the good Asian airlines, among the best
carriers in the market.
LUFTHANSA review : 27 July 2009 by R Downing (Canada)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
First class Vancouver-Frankfurt return, using Aeroplan points. Great service, meals. First
Class lounge at Frankfurt is heaven, cigar lounge for smokers, sit down and buffet food high
quality, great wines. First class priority boarding excellent - separate boarding corridor.
Too bad that Frankfurt airport itself is a disaster. Both flights on time. Most attentive
flight attendants I've experienced - nothing too much trouble.
LUFTHANSA review : 22 July 2009 by Nicholas Lennaerts (Laos)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Bangkok-Frankfurt return. B747-400 with no personal screens on this route. What bothered me
the most was the airconditioning, which was set on an unacceptably low temperature throughout
the flight. I was not the only one as other passengers were also covering themselves with
their blankets up to their neck. On the way to Frankfurt I was able to select a seat behind
the galley - this allows you to stretch your legs more. On the Lufthansa B747 seat room is
really quite limited. The cabin crew were constantly on the move preparing dinner and
breakfast but were slow - even though they were always in a hurry. Food pretty good and as
they ran out of beef, they gave me the meal from Business Class. The cabin crew were quite
attentive and ready to serve, although they should have come around serving drinks more often.
I would recommend Economy long-haul on Lufthansa's B747-400 if you're a traveller without high
expectations.
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