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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  18 May 2014 by J Brueckel    (Germany)

Rating 1/10

Score 1 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall a very good product in First Class. Ground service at other airports is not on the same level as Frankfurt or Munich but that's to be expected. Food quality is good but could still be improved. One point I would like to critique is that the drinks menu promises a choice of champagne but usually there is only one of the choices on board. While I was never dissatisfied with the champagne that was offered it annoys me to be offered a choice only to hear that there really is no choice. Another points I would like to make is about the inflight entertainment system. First off I have to say that it has improved tremendously on the content side. Sadly there is still no improvement on the user input side which is very unresponsive and on the design of the "Lufthansa Media World" is still confusing and overly complex. Service from the flight attendants was very good but felt a bit scripted and unenthusiastic. The seat is excellent for lounging as well as sleeping and has plenty of adjustment options. A nice extra for the seat would be a massage function like you get on Swiss First and many other competitors.



Lufthansa Customer review :  17 May 2014 by R Graeber    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A330 FRA-IAD, business class. LH's business class product on this aircraft, is unacceptable. I never thought I'd say United beats them in every respect - but on this flight, they did. Angle-flat, uncomfortable seat. Ridiculously clunky AVOD with poor selection. Food - geez. Bite size piece of veal. No easily accessible headphone jack? Seat barely worked - had to wiggle the switches back and forth many different ways to get the seat to recline. A failed experience in every respect. I had a fully flexible C class fare booked on UAL, and to get home two hours earlier, switched to this flight. While it was nice to see the family 2 hours earlier, I was astonished at how poor this product is. I hope (and am sure) that the 747-8 and other newer airplanes are better - this thing needs to be retired.



Lufthansa Customer review :  17 May 2014 by Riccardo Innocenti    (Italy

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have a good flight with Lufthansa. The staff was nice and entertainment good. We found some film in our native language. The only remark, from my point of view is that on flight LH410 too many people ask the rice as hot food and when it will arrive my turn it has finished (should happen), but the staff remember at the second time to serve me first.



Lufthansa Customer review :  17 May 2014 by K Siegers    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seat and display were not clean. The seat was very uncomfortable and even if I am only of average height, there was not even enough space to cross or uncross my legs. I could not move around at all. Unfortunately, catching some sleep under these conditions was not possible at all, which is really bad for an overnight flight from Boston to Munich. Also the restroom was in really bad condition (thanks to fellow travelers, who obviously do not know the basic rules of etiquette) I liked the touch screen of the inflight entertainment system, which responded really well and delivered really good picture quality, and the staff was really friendly, as always.



Lufthansa Customer review :  14 May 2014 by Olivia Keller    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 422 and 425. Boston - Munich and Frankfurt - Boston. Improvement in staff: kind and welcoming. On the downside the entertainment program did not offer a wide range of movies, selection is also difficult as it does not have a flexible menu. Meals are repetitive for frequent flyers.



Lufthansa Customer review :  14 May 2014 by T Verhaeghe    (Belgium)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels-Munich-Seoul. First flight excellent. Surprised to get a sandwich, coke and tea on such a short flight. FA's very friendly. Munich to Seoul on the A340-600. Plane pretty old but well kept. Food was good: hot dinner and hot breakfast. Some FA's very friendly, some pretty robotic. Poor entertainment system, but still good enough to get me through the flight. Excellent value for money.



Lufthansa Customer review :  14 May 2014 by Jefferson Ingrid    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH414, May 10 2014. The flight was ok, but here are some comments: Seat is not as comfortable as United Airlines. I liked that the amenity kit was event specific (soccer world championship). Many seats were empty in business class, but I had a neighbour. The entertainment system is better now but there is still room for improvement. Too many old movies.



Lufthansa Customer review :  13 May 2014 by F Bertoni    (Italy)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flew Munich - Sao Paulo, on a A340-600. Flight was packed. Very attentive and nice cabin crew: I did ask for a sleeping mask, was told it is meant for business class passengers. But I got one delivered 3 minutes later: very nice touch. Cabin crew, almost all young men, kept asking passengers if everything was fine. Food quality ok, nothing special. Selection of movies on the IFE good but have seen better. The worst thing on this A346 was the seat: way too narrow to have some good sleep on this 12.50 hrs trip. Overall, Lufthansa is still my number one choice when flying throughout Europe, or to US/South America.



Lufthansa Customer review :  13 May 2014 by Goran Stevanovic    (Serbia)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight was 3 legs: flight from Tampa, FL to Belgrade, Serbia. These flights were operated by United (Tampa to Washington DC) and 2 flights on Lufthansa. Even though the system on both Lufthansa and United showed that I could do an online check-in within 24 hours of the first flight and select seats - I was not able to do so. Systems are just not connected even they market this as a Star Alliance. It is a shame that it is not possible to choose seats online and that systems are not connected within the alliance.



Lufthansa Customer review :  13 May 2014 by Simon Summers    (Austria)

Rating 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-FRA-HKG, Business Class on an A321 then top deck on the new 747-800 with new business class seats. All flights on time. First leg acceptable, although no IFE/moving map, and food service was merely a tray of small, but tasty canapes. On the flight to HKG, must say that the new business class seats are very narrow and not particularly comfortable to sleep in. There's also no privacy screen between seats. Meals were acceptable although on both occasions my first choice was not available, which I found strange being in the middle of a half-empty cabin. Service is functional/automated, not very warm and cabin crew didn't appear happy to serve unlike SIA/Emirate/others. The IFE monitors were not sharp, high resolution like onboard new Austrian business class. All in all, would rate 6/10. Don't expect anything special, it's not 4* service. LH's strengths are VFM and reliability, so you can count on getting from A-B on time and a reasonable price, if not in luxury.



Lufthansa Customer review :  12 May 2014 by M Wu    (USA)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On a direct flight, Munich to Los Angeles, I found myself in row 39 (economy class) of an aircraft with a downstairs bathroom area. The bathroom configuration is a great innovation, but next to my seat loomed the very imposing cover for the stairway to the bathroom. Mine was the inside seat of only two in that row because of the stairway. My elbow bumped into the stairway wall, and my vision was totally blocked on that side. Claustrophobic alley! A kind attendant was able to reseat me. Meals? The plane departed at noon and lunch was served at 1 pm. Lufthansa has been touted for its meals, and I was looking forward to this part. The meal itself was good, from my experience with airplane food. A few hours later an attendant passed out Toblerone chocolate bars. Several hours after that, more chocolate bars. Mind you, this was a direct flight. It landed 12 hours after it departed. The passengers had last eaten a meal 11 hours earlier! I think most people would need at least a sandwich or light meal in that 11-hour period. There were no meals for purchase on board, no help in sight. I think Lufthansa definitely needs to look carefully at their meal policy for such extended flights. If I ever travel on this airline again, I'm bringing my own food!



Lufthansa Customer review :  13 May 2014 by Markus Reithwiesner    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH419, May 7. Enjoyed the new First Class: Food, Service and Amenities were excellent, like the new seat more than the "private cabin" approaches of some Arab or Asian airlines. Recent service upgrades are notable, upgraded entertainment system in the new 747-8 includes Box sets of TV shows, which I like.



Lufthansa Customer review :  12 May 2014 by Ansorge Michael    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 457, LAX-FRA: The design of the new Lufthansa first class (Boeing 747-800) is very good and the service was excellent. High quality standards!



Lufthansa Customer review :  12 May 2014 by D Gandhi    (India)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A330-300 was clean, The staff was courteous, the AVOD monitor with its Camera and gave a true picture of aircraft position and terrain. I like their Chanel 5 for Pop music.



Lufthansa Customer review :  12 May 2014 by D Kusiak    (Sweden)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Third return flight with LH First Class product. This time MUC-EWR on board A 340-600 and back on 747-400, EWR- FRA. LH First Class is absolute perfection. From ground staff, through flight service to after touch down. It's a completely different way of air travel. It's expensive of course but you know exactly what you're paying for. Besides that it's even better when First Class is an upgrade.



Lufthansa Customer review :  12 May 2014 by John Clark    (USA)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were scheduled to fly out of SFO on April 3rd, UA1169. Then to Addis Ababa on April 4th: LH419. Unfortunately we were not notified of the pilots strike until Wednesday afternoon, April 2nd. We went to the SFO airport on April 2nd and were unable to obtain alternate flights that day. After several hours, Lufthansa scheduled us to go through Seoul, Hong Kong and on to Addis. However, in the arrangement, the last leg of our return flight on May 3rd had been deleted from the Lufthansa reservation list. The flight out of Addis, LH 599 was 2 hours late leaving (no explanation given) which meant we had to run through the terminal in Frankfurt to catch the flight to Los Angeles. That flight left and arrived on time. Then we found we had no reservation from LAX to FAT. It was not a good experience! I have flown Lufthansa for 40 years and will continue to do so, however, this trip was not good for us.



Lufthansa Customer review :  11 May 2014 by Lautwein Christof    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUS-EWR. Lufthansa has improved many things in the past, which was also more than necessary, nothing to complain on this flight, crew was also unusual friendly. The new business class seats are another big improvement. Not yet top-class, but I was quite happy with everything.



Lufthansa Customer review :  9 May 2014 by Michiko Bickelman    (USA)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

May 5. Flight LH 430 from Frankfurt to Chicago. I was little bit disappointed because the TV did not work and the foods I wanted were out. But other than that services were good.



Lufthansa Customer review :  8 May 2014 by Ferrante Enrico    (Italy)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH410, 3rd May 2014. Good quality and price, unfortunately the temperature of the cabin was too low. Several passengers required to increase the temperature to the crew, without satisfaction. Low rating for seat comfort is related to this reason.



Lufthansa Customer review :  8 May 2014 by Adam Heinz-Hermann    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH456 on May 4. This was a standard Trip on Lufthansa's Boeing 747-8i and the exit row window seats in economy are almost perfect for a daytime intercontinental flight. The entertainment systems performance was a little sluggish first, but recovered the longer I used it. Food was OK for Economy, service was as you expect from Lufthansa. As a premium customer you get individually greeted here and they even offered to bring a round of premium drinks from the Business class selection. The only pain point was, that one of the lavatories was broken, so the lines were bothersome all the time. I wonder why such a Premium plane does not get fixed before heading from FRA to LAX.



Lufthansa Customer review :  8 May 2014 by Fausto Orsatti    (Italy)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

26 April 2014, Verona-Monaco.LH 434, 26 April 2014, Monaco-Chicago. UA 8838, 26 April 2014, Chicago-Madison. Superb Lufthansa service, than you land in the USA and there is a long line at Passport control and no way to have an express service. I missed my connecting flight and what a surprise it was my fault and I had to pay for the hotel, transport, food etc.



Lufthansa Customer review :  7 May 2014 by Ken Davis    (USA)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-IAH on 4/14 diverted to DFW due to weather problems in Houston. Arrived DFW around 4 pm, was told only option was to take their chartered buses which did not depart until around 10 pm and arrived IAH around 0230. I understand the weather issue, but my issue is with the compulsory bus ride when there are multiple flights between DFW and IAH. Why was another flight not an option?



Lufthansa Customer review :  7 May 2014 by J Lynch    (Canada)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had two flights in business class from Malaga to Dusseldorf and then to Heathrow. The flights were what we always have (and expect) with Lufthansa. Flights are on time, boarded efficiently, smiling staff, tasty food and a nice sized chocolate treat. Some of the passengers are grumpy and impatient. The staff from Dusseldorf to Heathrow, April 12, were some of the best we've encountered. A great sense of humor. No inflight entertainment, but there isn't on any of the short flights we've seen in Europe.



Lufthansa Customer review :  7 May 2014 by Lech Jan    (Poland)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was travelling from FRA to ORD in economy class on board 747-8. Seat comfort was ok, Wi-Fi working well, most importantly flight attendants were nice, they had good selection of beverages (incl. alcohol like whisky or cognac), ordered special food was really good. So we had good and smooth trip. Satisfied.



Lufthansa Customer review :  6 May 2014 by Hedin Joakim    (Sweden)

Rating 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Went First Class FRA-MIA on the A380, 21st April. Excellent service on all levels. Comfortable seats, low cabin noise - very pleasant trip. Went Washington - FRA on 26th on the new 747-800. A not so pleasant flight. It took two hours to get the inflight entertainment system to restart, but service was good otherwise and the same type of seat in the A380. My preference although is the 747-400 with the first Class on the upper deck - much more space and more quiet.



Lufthansa Customer review :  6 May 2014 by Brandt Sebastian Justus    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Several flights in April: Rome via Munich to Sao Paulo and back from Rio de Janeiro via Frankfurt to Nice. All Lufthansa operated. Consistent quality on all flights: All on time (some ahead of schedule), very professional and courteous employees on board. I don't understand why their cabin crews have a reputation of being cold and robotic. Not true at all. Very service orientated. Seats improved on long haul flights. I liked the new inflight touch screens, like an ipad - easy to use, large and better variety of movies. Food as always very good departing from Germany and only average from Rio. But beverage service (also alcoholic) excellent, nice snacks like Milka chocolate bars in the galleys throughout the flight. Airbus A340-600 much quieter and nicer to fly than even refurbished 747-400 back from Rio. Munich airport simply great to transfer. Frankfurt new Z-area a great plus. Baggage handling despite short connexion time good. Always arrived with us. A great way to fly, very recommended!



Lufthansa Customer review :  6 May 2014 by R Mahn    (Germany)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 454, FRA-SFO, 16 April 2014. LH 457, LAX-FRA, 30 April 2014. Inflight entertainment and movie variety improved. Seat comfort is ok. No major difference to other airlines' economy. Staff service and friendliness is varying between employees. No consistency in friendliness and service. Food and beverage services take very long until guests are served. Breakfast is poor in terms of quantity, content and quality. Just one additional beverage service after lunch/dinner. No sleeping masks provided.



Lufthansa Customer review :  6 May 2014 by Siddalingappa Siddaraju    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Departure LH 431 on April 16th and arrived LH 430 on May 2nd from Chicago O'Hare. Lufthansa had a Boeing 747 for this flight and it was great with individual TV’s for movie watching. Air hostesses had great attitudes and served with a smile. It was refreshing to see a good service throughout and made the long flight bearable. Only suggestion I would make is to provide more and better choices for movies. This is especially critical for long flights.



Lufthansa Customer review :  6 May 2014 by Sirianni Carlo    (Italy)

Rating 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 419, from IAD to FRA, April 30th. Good Airline in terms of flight schedule and punctuality. Seats are not as comfortable as could be, compared to other airlines, mainly on intercontinental flights. The recent changes in miles accrual has turned out into a price increase, therefore the "value for money" index, decreases.





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