Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports

LUFTHANSA customer review :  19 September 2009 by Richard Turnley   (Australia)

JFK to LHR via FRA return. Good food, beverages, pleasant service and comfortable seat - entertainment system also excellent. The lounges in New York and in Frankfurt had also been improved greatly. The big negative is Frankfurt airport which goes from bad to worse with walks between gates that are too long and difficult for older passengers, and customs officers that are slow and rude. The London planes leave and arrive away from the buildings so everyone is herded close together in a bus (if it is raining everyone gets drenched) on this trip we waited 25 minutes on the bus before it moved.

LUFTHANSA customer review :  18 September 2009 by L Lim   (Hong Kong)

HKG-MUC return in business. Smooth check-in at the HK Airport Express station. LH uses the UA lounge in HK and is spacious, broken into multiple areas for eating, working, relaxing etc. Selection of hot food and snacks good, better than the LH business class lounge in Munich! Both legs on A340-600 aircraft. Angled lie flat seat is not as good as Qantas or Asiana Airlines, but better than American Airlines and Air France. Managed to sleep on both flights, but leaves me with a slight backache. IFE is AVOD, selection is satisfactory rather than great. The monitor is offset to one side on LH seats, and is very strange. Meals are good, although I skipped all hot dishes as I prefer to sleep on night flights. MUC is a pleasant easy-to-navigate airport and transferring there is so much more pleasant than in CDG, FRA or LHR.

LUFTHANSA customer review :  15 September 2009 by Adrien Seitenather   (France)

CDG-FRA, business class. Ground staff nice and welcoming, lounge at CDG1 crowded but well furnished. A321 cabin excellent with plenty of legroom, leather seats, offered an excellent diner. Crew just fantastic on this leg. FRA-BKK business class. The lounge is appalling consisting of plastic chairs with coffee and tea. Not much to enjoy. Ground staff at the gate rude. B747-400 very old aircraft, toilets have no amenities! The seats are not flat but angled. The headsets is attached to the seats and usually never work. The pillow is as comfortable as a plastic bag. Entertainment system good. Crew could not care less and very cold, would not dare ask them anything. Food average and service not up to standards. Never again, I do not understand Lufthansa any longer!

LUFTHANSA review :  15 September 2009 by T Mahr   (Germany)

On a recent weekend round trip MUC-DUS (Y class) I noticed that cost cuttings are now apparent at airports: newspaper racks which have been around for years are not stocked at all on Sundays and do have less of a choice on weekdays. Also seems that the coffeemakers in their gates are diminishing or even disappearing. I am not sure whether this will really help them save money or whether they are just desperate. Onboard standards still remain with mostly cheery crews, a drinks round for the short hop and decent aircraft and seat pitch. Flights are mostly on time as well. They currently are my airline of choice, however once standards start to slip also onboard (or their ontime statistics or reliability in terms of aircraft maintenance) I will look for alternatives.

LUFTHANSA review :  14 September 2009 by J Friedman   (USA)

PDX-FRA business class. Check in pleasant and efficient, able to use United Airlines Red Carpet Club which is pretty mediocre, no food service and limited beverages - wi-fi however. Boarding was a zoo. Had seats 1A and C and 2A and C as was traveling with my family. Onboard service was only okay Food nothing special, IFE simply adequate. Alcohol was okay. Scotch was Black Label, wine adequate Flight over was an A340-300 with only biz and economy class. Return MUN-ORD and then United First ORD-PDX which made for a very long day. Was unable to get the boarding passes at MUN where the folks at check in could not have been ruder - well, the staff at the Lufthansa business lounge was worse. Begged somebody at customer service to use their internet connection and printer and was able to retrieve my own boarding passes. Took me about 45 minutes to stroll the airport begging for help. Flight from MUN was much better boarding experience. Once airborne, took about an hour to get a drink as the crew wanted to load up carts and serve everybody at once so everyone waited. Seats are good but not wonderful. We also flew Lufthansa between FRA-Prague and Athens and Munich and it was okay. Short haul business class is a joke - same pitch as economy, just dedicated middle seat so have more space.

LUFTHANSA review :  13 September 2009 by William Brandoe   (UK)

LCY-FRA, MUC-LCY. Both flights comfortable - RJ85 out and DHC of Augsburg Air on way back. Excellent crews, first rate service. Good legroom, good food and drink service - sandwich and chocolate bar- couple of drinks runs. Cost of flights minimal, so great value. Both flights punctual take-off and early arrival.

LUFTHANSA review :  9 September 2009 by Peter Hornischer   (Sweden)

LEJ-MUC-CPH return in economy. German domestic flights served by small Canadair and DeHavilland planes, both relatively comfortable and clean with friendly staff. The typical short-haul meal was served, consisting of a small dry sandwich and a coffee. The international segment to Denmark was flown by SAS, using very old but comfortable MD80 planes. Staff friendly and it was a nice change to be on a different airline. No food or drinks served in economy left me thirsty and disappointed. For some reason Lufthansa offers flight connections at MUC with only 30 minutes transfer time. Sounds great at first, but once you're there it gets very chaotic. No time to shop, or even use the toilet. My checked-in bag didn't make it to my transfer flight and was left in MUC. Instead it was put on a later plane, forcing me to wait at the destination airport for several hours in vain. MUC is a nice airport, but I would recommend FRA as transfer when flying Lufthansa.

LUFTHANSA review :  8 September 2009 by D Schneider   (Germany)

HAM-FRA-HKG. If you really need to fly LH intercontinental, avoid FRA at costs. LH B747 fleet waiting to be replaced is a disgrace with no IFE and shabby worn-out seats. If you can, choose Munich which is served by nicer A340s and A330s. Even the FAs based in MUC seem to be less arrogant.

LUFTHANSA review :  8 September 2009 by Brandi Smith   (Canada)

Denver-Frankfurt, Frankfurt-Portland Ecomomy Class. A340-600 Denver to Frankfurt, spotless and very comfortable. The flight attendants were polite, food was good. On the way home we travelled an A340-300, very comfortable. Both planes had personal entertainment screens.

LUFTHANSA review :  4 September 2009 by Giles Ahern   (UK)

London-Shanghai via Frankfurt; Moscow-London via Frankfurt. The Star Alliance lounge at LHR T1 is less relaxing than it was when is was BA's but there is a better choice of food, albeit squashed into a small counter area. The lounge in Moscow was much better. FRA-PNG the IFE screen is larger than on BA but the seats do not lie flat - and both of our seats had minds of their own and were difficult to adjust as the motors ran riot. They had to be reset several times. Food and wine was disappointing. On the three short hops, the service was what you would expect. Lufthansa is reasonable and you get what you pay for. My flights cost less than half with BA.

LUFTHANSA review :  31 August 2009 by Pawel Litwinski   (Poland)

Krakow - Naples via Munich and back in business. 4 very comfortable flights, perfectly on time. Good legroom, decent food. Very nice and attentive cabin crew.

LUFTHANSA review :  30 August 2009 by D Beattie   (Denmark)

Copenhagen to Frankfurt where I had a connecting flight to Tokyo with ANA. The trip from Copenhagen to Frankfurt was fine, but I was travelling with a 2-year old girl and we forgot our diapers on the Frankfurt plane. A trip to Tokyo without diapers would be hell, so we quickly asked the Lufthansa staff to help us. The woman we spoke to was rude, almost apathetic. I knew that the mistake was ours and just begged her to help, we said "well, if it was that important why did we forget it?" - which was a ridiculous question. Luckily for us the ANA staff came over and spoke to her, got information about where our stuff where and helped us. Great service from ANA, but poor service from Lufthansa. I will avoid Lufthansa in the future, but I will gladly fly ANA again.

LUFTHANSA review :  27 August 2009 by F Elter   (France)

YUL-MUC in Business return. Modern cabin on A330-300. Not full and very quiet. Service is nice and food ok as in many business class, but impossible to sleep on that seat. Lounge at Montreal ok but the woman at the front desk was not nice at all.