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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  30 May 2014 by Multanowska Agnieszka    (Poland)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH414, MUC-IAD on May 26. Airbus A330 with quite comfortable seats in economy class. On board service providing variety of food, very good choice of beverages. Overall service of good quality. Staff friendly and helpful to passengers. Somehow limited entertainment choice.



Lufthansa Customer review :  30 May 2014 by F Martin    (Austria)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 424, Munich - Boston. The Lufthansa Economy product provides mostly ok standards. Current economy seats are nearly the same (bad) experience as for every airline. Preferred check-in and Lounge due to Airline status do make the pre-flight procedures a good experience. For this particular flight, crew were very attentive, serving additional drinks throughout the flight. The inflight entertainment system could use a few more recent films. On time landing and overall no issues.



Lufthansa Customer review :  30 May 2014 by Anthony Gibbons    (New Zealand)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Rio to Barcelona via FRA. Had already travelled 17 hours from NZ before taking Lufthansa but crew were warm, efficient. Could see I was looking fatigued even on departure and crew got everyone fed and watered soon after 10pm take off. In first row of economy on 744 which meant no one could recline into my face! Seat ok and legroom in first row restricted by bulkhead. IFE didn't work in my row but not fussed as tired (purser handed out 25 euro voucher to use on return to Rio. Appreciated). Teriyaki chicken a strange choice out of Rio (impression coloured by horrible experience of teriyaki chicken on Hawaiian) but tasted better than looked. Campari enjoyed as aperitivo and Baileys as digestivo. Previous LH experiences have been lacklustre but felt the crew were personable and not the usual robots. All in all v satisfied. LH is a reliable airline offering great service and fair prices. Look forward to return flight to Rio this weekend but bound to be full of football fans pre World Cup!



Lufthansa Customer review :  30 May 2014 by MacMillan David    (UK)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EWR to DUS on refurbished A340-300 2 class aircraft then A321 to Munich. Efficient check in in Newark, pre- boarding for business class. Good cabin ambience and nice new seating with variable firmness option. Area for feet when fully reclined relatively narrow but seat length good for tall person. Very good service from a professional crew. Good quiet cabin for night flight. Good food and wine. Large screen and good programming. Very fast and efficient connection in Dusseldorf and nice lounge. Overall a very nice flight- sophisticated.



Lufthansa Customer review :  30 May 2014 by S Rasmussen    (Lithuania)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew VNO-FRA-CPH on 25/5/14 in Economy Class. On the VNO-FRA sector they served a surprisingly good and filling breakfast, I hadn't expected anything at all. FRA-CPH sector staff served a pudding, and they came around with drinks twice on this 1:15 flight. Staff were very welcoming. Seats could be softer, but still there was plenty of legroom. Frankfurt airport itself is very boring, but at least Lufthansa provides free coffee/tea and newspapers in the transit area. Will fly LH Again.



Lufthansa Customer review :  29 May 2014 by A Freud    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had the pleasure to travel on new B747-8i from Frankfurt to Washington Dulles and back to Munich on Airbus - both equipped with the new seats. There's a big difference to the old ones! The seat is stylish and completely flat. Inflight movie selection is great now, as well as the earphones. What I like most about Lufthansa is their efficient, consistent and very friendly service onboard. The food was like a restaurant. Wine selection fine but could be better and wider. Unfortunately they don't offer cappuccino or espresso. Business lounges are a great plus. Staff at US airports should be trained to be friendlier.



Lufthansa Customer review :  29 May 2014 by G Anur Ramakrishnan    (India)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Good hospitality and food. Landing and take-off were smooth. Air-hostesses / Stewards were friendly and attentive - a welcoming smile goes a long way during a long haul trip . Was pleasantly surprised to receive an upgrade to Business Class on my connection from Frankfurt to Chennai. Needless to say, the long, tiring 9 hour flight was reduced to a very enjoyable one due to the excellent service in Business class.



Lufthansa Customer review :  27 May 2014 by Kjeld Buelow    (Denmark)

Rating 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class - Frankfurt-Shanghai and Shanghai-Munich. This is not Business Class at all. The inclined flat beds are hard and it is not possible to lie on the side due to the curve of the leg rest. The food was at best "better tourist class" lukewarm and without any finesse at all. With the exception of a New Zealand white, the wines were simply lousy. Very little selection. Will never fly Lufthansa Business Class Again.



Lufthansa Customer review :  26 May 2014 by Lucy Rowe    (USA)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown Lufthansa before and had the best of everything. I picked Lufthansa because of prior satisfaction. If this would have been my first flight with Lufthansa I would have chosen a less expensive, more direct flight. I guess everyone has an off day, let's hope the flight home will the Lufthansa I love. The crew was as great and professional as ever.



Lufthansa Customer review :  26 May 2014 by Phillip Solomon    (Canada)

Rating 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled between FRA and JNB on the A380. Like most, I was disappointed that this state-of-the-art aircraft was not equipped with the lie-flat bed even though the website indicated that these flights would have them. Regardless, I was able to find some level of comfort (eventually) on the angled beds - one has to play around with it until you find that comfort spot! Service overall was good and efficient and the food was fine as far as airline food goes. Nothing fantastic but then again, nothing too bad.



Lufthansa Customer review :  26 May 2014 by R Kunst    (Namibia)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Johannesburg-Frankfurt. Excellent flight, albeit economy, on A380 and there was ample space for stowing hand luggage. Staff efficient and very friendly, to start off a drink and some pretzels, then dinner service (chicken or pasta) with drinks again, coffee and liquor, breakfast included scrambled eggs. Seat comfort, not bad considering it was economy, entertainment worked fine with big selection of movies. All in all a very good experience.



Lufthansa Customer review :  26 May 2014 by M Lam    (New Zealand)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YVR-FRA 747-400. Flight delayed due to late arrival but made up for time. Crew efficient and professional except for one FA. Saw me trying to unsuccessfully help an elderly lady put her luggage in the overhead compartment. Bag was too large and FA just ignored us. Meals were average. IFE had limited selections. Aircraft was clean.



Lufthansa Customer review :  24 May 2014 by Markus Schugens    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Aircraft was clean and up to date. Lufthansa service was good as usual. There was a new entertainment system available that was more user friendly than the old one and provided more choice. The problem with the entertainment system were the headphones: the volume could not be adjusted so that all dialogues in movies were understandable.



Lufthansa Customer review :  24 May 2014 by B Pate    (Australia)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Frankfurt on Airbus A380, a very pleasant journey. The business class seat was comfortable. The entertainment selection was good. The meals were well presented and tasty with a good selection of wines on offer. The service was excellent.



Lufthansa Customer review :  22 May 2014 by S Kolping    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I notice a lot of improvement at Lufthansa, as they want to reach 5 star status. Hong Kong - Frankfurt boarding well organized. New Boeing 747-800, good Economy seats and improved inflight entertainment selection. Even a menu card in Economy Class. Food was really good for this service class. First a dinner with Asian or European selection and before landing hot breakfast. They should improve the presentation of the hot dish (tray and extras are fine) and serve warm bread, these are always cold and hard. Beverage selection extraordinary. Staff, very professional, friendly, efficient and helped mothers with their kids. I think it's an excellent airline when travelling with a child. There should be more lavatories in Economy class. No amenity kit. Blankets and specially pillows of high quality, with real feathers. Plane change to Madrid in Frankfurt: Arrival in the new terminal aera Z, hassle free and smooth. Plane to Madrid full. Another hot breakfast was served. Crew very charming and attentive again. No entertainment system - but's that's okay for short flights. Moving map should be introduced. Swiss has it on board, even on intra Eruopean routes. In all, great experience, professional, punctual and I felt very safe. But they have to work on the details for the 5 stars: presentation of hot meals, hot bread, amenity kit, better arrival service in Frankfurt for passengers that don't know this giant airport. And entertainment system on short flights.



Lufthansa Customer review :  21 May 2014 by Colin Pay    (UK)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-FRA, MUC-LHR, A319 out A320 return. Both flights left on time, 20 minutes late arriving at LHR due to air traffic, not the airlines fault. Crews very good. Beer and sandwich both legs.



Lufthansa Customer review :  21 May 2014 by Ariel Avitan    (Israel)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight was OK. The seats were not comfortable and no preferred seats for Senators were offered to me. Food was OK. The flight attendants were good. The entertainment system was stuck for a while and the PA system was very loud.



Lufthansa Customer review :  21 May 2014 by B Neumann    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I used to have very high expectations on Lufthansa, which was wiped out with my recent business with them. The flight attendants were rude and never responded to call lights, instead, they turned it off without responding and I have to get to the galley each time for a cup of water. Mine was a long, intercontinental flight with total of 19 hrs flights. The seats are congested and old. Poor quality entertainment system, one of headphone speakers not working, replaced with another one with without much difference. My 2nd flight was delayed almost 70 mins.



Lufthansa Customer review :  20 May 2014 by V Peang    (UK)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ABZ-FRA-BKK return. Good start to the journey with priority (Business Class Check-in) since I am an FT member. Skipped past a very long queue. 2 luggage of 23 kg checked-in was a nice touch. ABZ-FRA was full, good service by the crew with snack and beverage. Not plenty for 2 hrs flight though. Access to Business Lounge is a nice way to spend 2.5 hrs transit with food and plenty to drink as well as shower! FRA-BKK flight was not full and managed to get 2 seats free so get some living spaces for the next 11 hrs. Great crew, with smile and helpful. The only downsides are the too hard thin seat for long haul flight and poor selection of entertainment. Departure flight's aircon was set to too warm made it quite hard to get to sleep but it was a one-off fault. Return flights great. Food is more than average. Quite pleased with it. Overall a very good experience with rooms to improve. Definitely recommend Lufthansa especially when the fare is very competitive.



Lufthansa Customer review :  20 May 2014 by A Bittermann    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-BKK with onward flight on Thai Airways to SYD. Excellent service by ground staff and cabin crew. Food was outstanding and I managed to sleep throughout the flight. Return flight connecting from SIN on SQ970. BKK-FRA also in F, then FRA-HAM in Business. Again a good overall experience, though I have to comment on the ground services upon my arrival in FRA. The flight was delayed and it was almost impossible to get to the next gate on time. I would have expected some kind of assistance by LH ground staff in order to make my connection. Other airlines offer this service even to their business class passengers. This could certainly be improved. Both long haul flights were on a A340 with the old First Class.



Lufthansa Customer review :  20 May 2014 by M Awatramani    (Switzerland)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

For transit Munich Airport was good. The flight from Zurich to Munich was good, with good service. The next flight from Munich to Vancouver was good too, only I didn't like the food choice and the way they presented it. If you can improve little on food variety it will be really good.



Lufthansa Customer review :  20 May 2014 by O Gross    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall great Service, from assistance at the ticket counter upgrading to Business Class on miles, to the service on board. Check in was efficient for Business Class.



Lufthansa Customer review :  20 May 2014 by Christopher Brandt    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

New Business class is worth flying. Lufthansa made a big improvement at inflight service. Nevertheless the service at the check-in desks in the US need to be improved. Overall it seems Business class is getting better while Economy is getting worse. So for Long flights you should think about upgrading or buying Business from the beginning.



Lufthansa Customer review :  18 May 2014 by Krzysztof Majczak    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I rated Food and Beverages less than perfect” because of the chicken being served : I'm allergic even to the odor of it. Seats less than perfect” because on the flight to Europe the spacing was very tight, return was much better, a newer airplane model. Due to all the security checks and their cost my last trip overall experience is a far cry from how pleasurable traveling used to be, thus rating is less than perfect, but I need to admit that Lufthansa personnel makes all efforts to make the nuisances as painless as possible. New Airbus model touch screen entertainment -– simply the best and the easiest; especially the flight tracking!



Lufthansa Customer review :  18 May 2014 by Kurt Kaibel    (Germany)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-FRA. Seats 45 B+C was poor, with faulty design of folding tables. The rice and vegetables at dinner were overcooked, Digestif service was too quick, the bread rolls were served very cold and only on request. During the sleep / overnight period, an night inadequate supply of drinks (2 times in the cabin to offer water only). There was no distribution of Toblerone. On our outward flight LH 452 all was great - 5 stars!




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