LUFTHANSA customer review : 19 September 2009 by Richard Turnley (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
JFK to LHR via FRA return. Good food, beverages, pleasant service and comfortable seat -
entertainment system also excellent. The lounges in New York and in Frankfurt had also been
improved greatly. The big negative is Frankfurt airport which goes from bad to worse with
walks between gates that are too long and difficult for older passengers, and customs officers
that are slow and rude. The London planes leave and arrive away from the buildings so everyone
is herded close together in a bus (if it is raining everyone gets drenched) on this trip we
waited 25 minutes on the bus before it moved.
LUFTHANSA customer review : 18 September 2009 by L Lim (Hong Kong)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
HKG-MUC return in business. Smooth check-in at the HK Airport Express station. LH uses the
UA lounge in HK and is spacious, broken into multiple areas for eating, working, relaxing etc.
Selection of hot food and snacks good, better than the LH business class lounge in Munich!
Both legs on A340-600 aircraft. Angled lie flat seat is not as good as Qantas or Asiana
Airlines, but better than American Airlines and Air France. Managed to sleep on both flights,
but leaves me with a slight backache. IFE is AVOD, selection is satisfactory rather than
great. The monitor is offset to one side on LH seats, and is very strange. Meals are good,
although I skipped all hot dishes as I prefer to sleep on night flights. MUC is a pleasant
easy-to-navigate airport and transferring there is so much more pleasant than in CDG, FRA or
LHR.
LUFTHANSA customer review : 15 September 2009 by Adrien Seitenather (France)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
CDG-FRA, business class. Ground staff nice and welcoming, lounge at CDG1 crowded but well
furnished. A321 cabin excellent with plenty of legroom, leather seats, offered an excellent
diner. Crew just fantastic on this leg. FRA-BKK business class. The lounge is appalling
consisting of plastic chairs with coffee and tea. Not much to enjoy. Ground staff at the gate
rude. B747-400 very old aircraft, toilets have no amenities! The seats are not flat but
angled. The headsets is attached to the seats and usually never work. The pillow is as
comfortable as a plastic bag. Entertainment system good. Crew could not care less and very
cold, would not dare ask them anything. Food average and service not up to standards. Never
again, I do not understand Lufthansa any longer!
LUFTHANSA review : 15 September 2009 by T Mahr (Germany)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
On a recent weekend round trip MUC-DUS (Y class) I noticed that cost cuttings are now apparent
at airports: newspaper racks which have been around for years are not stocked at all on
Sundays and do have less of a choice on weekdays. Also seems that the coffeemakers in their
gates are diminishing or even disappearing. I am not sure whether this will really help them
save money or whether they are just desperate. Onboard standards still remain with mostly
cheery crews, a drinks round for the short hop and decent aircraft and seat pitch. Flights are
mostly on time as well. They currently are my airline of choice, however once standards start
to slip also onboard (or their ontime statistics or reliability in terms of aircraft
maintenance) I will look for alternatives.
LUFTHANSA review : 14 September 2009 by J Friedman (USA)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
PDX-FRA business class. Check in pleasant and efficient, able to use United Airlines Red
Carpet Club which is pretty mediocre, no food service and limited beverages - wi-fi however.
Boarding was a zoo. Had seats 1A and C and 2A and C as was traveling with my family. Onboard
service was only okay Food nothing special, IFE simply adequate. Alcohol was okay. Scotch
was Black Label, wine adequate Flight over was an A340-300 with only biz and economy class.
Return MUN-ORD and then United First ORD-PDX which made for a very long day. Was unable to
get the boarding passes at MUN where the folks at check in could not have been ruder - well,
the staff at the Lufthansa business lounge was worse. Begged somebody at customer service to
use their internet connection and printer and was able to retrieve my own boarding passes.
Took me about 45 minutes to stroll the airport begging for help. Flight from MUN was much
better boarding experience. Once airborne, took about an hour to get a drink as the crew
wanted to load up carts and serve everybody at once so everyone waited. Seats are good but
not wonderful. We also flew Lufthansa between FRA-Prague and Athens and Munich and it was
okay. Short haul business class is a joke - same pitch as economy, just dedicated middle seat
so have more space.
LUFTHANSA review : 13 September 2009 by William Brandoe (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LCY-FRA, MUC-LCY. Both flights comfortable - RJ85 out and DHC of Augsburg Air on way back.
Excellent crews, first rate service. Good legroom, good food and drink service - sandwich and
chocolate bar- couple of drinks runs. Cost of flights minimal, so great value. Both flights
punctual take-off and early arrival.
LUFTHANSA review : 9 September 2009 by Peter Hornischer (Sweden)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LEJ-MUC-CPH return in economy. German domestic flights served by small Canadair and
DeHavilland planes, both relatively comfortable and clean with friendly staff. The typical
short-haul meal was served, consisting of a small dry sandwich and a coffee. The international
segment to Denmark was flown by SAS, using very old but comfortable MD80 planes. Staff
friendly and it was a nice change to be on a different airline. No food or drinks served in
economy left me thirsty and disappointed. For some reason Lufthansa offers flight connections
at MUC with only 30 minutes transfer time. Sounds great at first, but once you're there it
gets very chaotic. No time to shop, or even use the toilet. My checked-in bag didn't make it
to my transfer flight and was left in MUC. Instead it was put on a later plane, forcing me to
wait at the destination airport for several hours in vain. MUC is a nice airport, but I would
recommend FRA as transfer when flying Lufthansa.
LUFTHANSA review : 8 September 2009 by D Schneider (Germany)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
HAM-FRA-HKG. If you really need to fly LH intercontinental, avoid FRA at costs. LH B747 fleet
waiting to be replaced is a disgrace with no IFE and shabby worn-out seats. If you can, choose
Munich which is served by nicer A340s and A330s. Even the FAs based in MUC seem to be less
arrogant.
LUFTHANSA review : 8 September 2009 by Brandi Smith (Canada)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Denver-Frankfurt, Frankfurt-Portland Ecomomy Class. A340-600 Denver to Frankfurt, spotless
and very comfortable. The flight attendants were polite, food was good. On the way home we
travelled an A340-300, very comfortable. Both planes had personal entertainment screens.
LUFTHANSA review : 4 September 2009 by Giles Ahern (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
London-Shanghai via Frankfurt; Moscow-London via Frankfurt. The Star Alliance lounge at LHR
T1 is less relaxing than it was when is was BA's but there is a better choice of food, albeit
squashed into a small counter area. The lounge in Moscow was much better. FRA-PNG the IFE
screen is larger than on BA but the seats do not lie flat - and both of our seats had minds of
their own and were difficult to adjust as the motors ran riot. They had to be reset several
times. Food and wine was disappointing. On the three short hops, the service was what you
would expect. Lufthansa is reasonable and you get what you pay for. My flights cost less than
half with BA.
LUFTHANSA review : 31 August 2009 by Pawel Litwinski (Poland)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Krakow - Naples via Munich and back in business. 4 very comfortable flights, perfectly on time. Good
legroom, decent food. Very nice and attentive cabin crew.
LUFTHANSA review : 30 August 2009 by D Beattie (Denmark)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Copenhagen to Frankfurt where I had a connecting flight to Tokyo with ANA. The trip from
Copenhagen to Frankfurt was fine, but I was travelling with a 2-year old girl and we forgot
our diapers on the Frankfurt plane. A trip to Tokyo without diapers would be hell, so we
quickly asked the Lufthansa staff to help us. The woman we spoke to was rude, almost
apathetic. I knew that the mistake was ours and just begged her to help, we said "well, if it
was that important why did we forget it?" - which was a ridiculous question. Luckily for us
the ANA staff came over and spoke to her, got information about where our stuff where and
helped us. Great service from ANA, but poor service from Lufthansa. I will avoid Lufthansa in
the future, but I will gladly fly ANA again.
LUFTHANSA review : 27 August 2009 by F Elter (France)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
YUL-MUC in Business return. Modern cabin on A330-300. Not full and very quiet. Service is
nice and food ok as in many business class, but impossible to sleep on that seat. Lounge at
Montreal ok but the woman at the front desk was not nice at all.
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