Home Page


Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share









Lufthansa Customer review :  12 April 2014 by Herzberg Ben    (Israel)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LH490 on April 7 2014. I fly with LH about once a month, on a round-trip that involves four segments. Service is always very good and on time performance excellent. New A330 interior in economy class is very convenient, with a good entertainment system and ample leg room. I'm very pleased with Lufthansa.



Lufthansa Customer review :  11 April 2014 by A Pagan    (Greece)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HND-MUC-ATH on A346. 24 hours before I checked in on a seat on emergency exit. I was surprised to find out that they had a different lay out so no extra leg room. Thankfully economy section 30% full so I jumped in the seat in front of the bulk. The seat was quite comfortable. Food and beverages quite good. On time performance. Now on the below par section. The cabin was extremely cold and the blankets were small and thin. Complaints made but nothing changed. IFE a bit old without remote control tough to navigate on a low resolution screen. A worn out touch screen with ok variety on movies though. Poor audio and the headsets completely useless. Cabin crew quite the opposite of ANA crew on my inbound FRA-HND. Actually robotic. No smiles, no interaction. They served lunch 30 minutes after take off and then disappeared. Only one of them seated in the galley area with a tray of water and juice on a self service mode. After 9 hours they served a dinner box (again as in lunch there was a choice between Japanese and Western). Priority on my luggage was not honored in Athens as my suitcase came out after 20 minutes waiting on the carousel. All in all a below par flight from LH.



Lufthansa Customer review :  11 April 2014 by P Kreft    (Switzerland)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In the past years I have flown with Lufthansa mostly to collect miles, but this year they reduced the miles for low fare economy flights from 50% to 25%! Why on earth would I still choose LH? Singapore Airlines has better service, much better food, more comfortable seats and same or often lower prices than LH. British Airways as well. Who was the genius to introduce this new "saving" policy at LH? Anyway they did not give much miles away. I feel like being punished because in the past I chose LH over other carriers.



Lufthansa Customer review :  9 April 2014 by Holz Marion    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 418 on March 6, 2014. Flight from Frankfurt to Washington DC. Very good service. Travelled with a handicap passenger and was treated very well. Helpful, friendly staff not only during check-in but also throughout the flight. Had been afraid of travelling by myself with this passenger, but Lufthansa-staff were there for me.



Lufthansa Customer review :  7 April 2014 by M Altinkum    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Lyon to Frankfurt in Economy. The flight attendants were very friendly, the food was okay and on this 1hr flight, they served beverages 3 times! Check-in was good and the luggage was there before I was! A very nice flight with good service!



Lufthansa Customer review :  7 April 2014 by Rai Siddharth    (India)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH761, New Delhi to Frankfurt, 1st Feb 2014.LH400, Frankfurt to New York, 1st Feb 2014. LH401, New York to Frankfurt, 22nd Feb 2014. LH760, Frankfurt toNew Delhi, 24th Feb 2014. Good leg room, great food, above average service and a hygienic environment. The in-flight entertainment was quite a let down. All in all a brilliant airline. One of the best in Europe but no where near the Top 3 Airlines like: Singapore Airlines, Qatar and Emirates. But probably one of the best Transatlantic Flights out there especially when travelling from India.



Lufthansa Customer review :  7 April 2014 by Robert von Herrmann    (Germany)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am shocked that LH is planning to do away with the Senator benefit of being able to reserve seating at time of booking. I need an emergency exit seat as I am very tall and LH has had my loyalty for the last 14 years expressly because of this reason. If they allow anyone to reserve the emergency exit seats at any time then why should a passenger remain loyal.



Lufthansa Customer review :  3 April 2014 by Thomas Hilbert    (Venezuela)

Rating 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CCS-FRA-TXL and return aboard LH FirstClass in March. Inbound flight was excellent, A330-300 with new FC. Check in in CCS was a 5 min thing, very efficient and friendly. In CCS, they use the AA Admirals Club for FirstClass lounge, which was average, limited drink selection, no food, not even snacks. Boarding was fast. Crew were nice and caring, Seat was comfy but not as comfy as it looks. It's a lie flat where they put a "mattress" on, but still quite hard to lie on, but at least you can stretch out. Food was good but not outstanding. Transit in FRA is a mess, CCS flights always got remote parking, no gate! You have to climb off the plane, get into Van, take a 15min ride to Arrivals B, then walk 30+ mins through Immigration, customs on to Departures A. Senator Lounge at A Gates is like a luxury hotel, full breakfast buffet, smoking lounge, showers, full bar and great service. FRA-TXL leg is only 50 mins, they put you in Business in lack of a First in these flights. Return flight was scheduled for March 27 but cancelled due to strike. They rescheduled my flight on the phone for March 28, no problem. TXL-FRA left at 6 am on time. Getting from Arrivals A to Departure C in FRA is disgusting. Endless walking (40+ mins) plus a trip on a train, for people with moving limitations almost impossible to handle. Senator Lounge at C Gates very good but not as splendid as the one at A Gates I mentioned before. FRA-CCS, decent service, same food experience ( same menu) same good vodka, same " so-so" seats. Nice inflight entertainment with large flatscreen, good selection of actual movies and TV series. On time arrival in CCS, very fast bag service with FirstClass bags unloaded first. Nice experience but not worth the money due to seats, and food quality.



Lufthansa Customer review :  3 April 2014 by Juergens Franz    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 1770, 29/3/2014. Two days ago I returned from Istanbul to Frankfurt, and this was an example for what has become again standard. Plane was completely full, passengers were greeted at the entrance door. Friendly, and highly professional was the attitude of the 5 flight attendants. Meal service consisted of a warm dish (chicken with vegetables and wedges), a roll with butter, rice pudding and a small bottle of water, followed by two rounds of drinks. LH still has one of the most generous choices of free drinks, non-alcoholic of any kind plus red and white wine, sparkling wine, beer etc. Announcements from the cockpit were short, clear and informative. The cabin design was okay and clean. Due to the thin recaro seats, space is sufficient even for larger people. Lufthansa is definitely on the rise again.



Lufthansa Customer review :  2 April 2014 by Anna Tromel    (Luxembourg)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

March 28 - departure point Luxembourg on LH6861 to Frankfurt, continuing from Frankfurt to Dulles Int'l Airport (Virginia, USA) on LH418. Other than for the unfortunate strikes which delayed my original flight plan, I found the ground personnel and the flight personnel always helpful, polite and very professional. I also appreciated having been warned at least 48 hours ahead of time regarding the strike. It gave me enough time to reschedule and change my itinerary. Lufthansa has always been regarded as a stellar airline. It would be regretful to demote its branding due to the strikes.



Lufthansa Customer review :  2 April 2014 by L Barron    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Istanbul IST to Munich airport on March 25th at 6.25 am and the flight left on time and arrived early. The flight attendants were very friendly and the airline was very punctual. The return flight from Munich to Istanbul was just as good as well. Would fly Lufthansa again.



Lufthansa Customer review :  2 April 2014 by P Frutiger    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was supposed to fly LAX-FRA-BLQ on April 2nd. Due to the pilot strike the flight was cancelled. After over one hour on the phone with the representative I was offered a free of charge rebooking for April 4th, ironically the 3rd day of a well pre-planned strike. The representative knew less about the strike and the cancelled flights than I did! After that useless option was given I was offered a seat on the 5th which unfortunately by this time was making the entire trip pointless. I asked for a refund, LH declined even if they failed to deliver their part of the transaction. Unacceptable, I am a 15 years plus Miles and More customer, I will now switch to a different airline.



Lufthansa Customer review :  1 April 2014 by Hummel-Schmidt Angelika    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 429, CLT-MUC on 3/21/14 and LH 428, on 3/30/14. Great and friendly service, new and clean airplane, seats very tight, almost no room for legs (for this price, I expected more leg room, wouldn't complain if LH was a cheap airline).



Lufthansa Customer review :  1 April 2014 by Dirk Toebben    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My preferred airline to keep my status (SEN). I like the fact that they welcome to you personally aboard as a senator. This was not done on this trip however. The next space in the economy is not all that great, but that is probably true for most deadlines. What I do not like about Lufthansa is that they have greatly reduce their miles earnings on certain flights as of this year. If my chances to renew my status were further reduced I would probably look into other airlines more often as well. On this trip I had a nice seat in the exit row. Unfortunately, I had a huge guy sitting next to me so it was all cramped in anyway. In addition, the baby across the aisle cried the entire night, however these are not Lufthansa's fault of course. The flight was on time, even 20 minutes early.



Lufthansa Customer review :  1 April 2014 by Hoffmann Alexander    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-HKG in First. Like always an excellent experience from airport to inflight services. 747/8 very comfortable plane with beautiful cabin. Seats comfortable in every position. Staff great and sophisticated as usual. Food good but not top class. Champagne and wine left nothing to desire. Any time again!



Lufthansa Customer review :  31 March 2014 by Roger Tyler    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH754, FRA-BLR. 747-400. Excellent flight. Clean and comfortable cabin. Delightful service with a crew that actually cared about your level of comfort and needs. Food was way above standard for most mainline airlines. This was a second sector flowing on from a UAL connecting flight. The comparisons are beyond explaining. The UAL plane was a 777-200 ER. It was old, dirty and basically a disgrace. The crew were in their old United way "Perfunctory". They had a job to do. Do it and get the passengers out of their hair. Hence when I look upon LH it is in direct comparison to the former flight. Where LH lost my vote was in baggage. They went on strike in FRA and my bags took two days to locate. The attempts to get it to me were lacking to say the least.



Lufthansa Customer review :  31 March 2014 by M Muser    (USA)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from MUC to ORD, Economy Class, on Airbus A330, Windows seat at Emergency exit. Check-in online, drop luggage at priority counter (Star Alliance Gold) was quick. Boarding on time (first time since a long time), priority boarding crowded but ok. Interior was the "new" Economy class with the latest Entertainment system. Seat is more uncomfortable than previous versions. Entertainment system: cannot plug-in headset unless monitor extracted - so not possible to use during take-off and landing (step backwards compared to old system). Selection of entertainment system was ok, operation slow, audio terrible (not loud enough). Food (pasta, pizza) again poor quality. Service less frequent than usual, with limited choice. Restrooms not very well maintained. Flight attendants not overly friendly, for one this might have been her first flight, so she was struggling (which is ok of course for the first time).



Lufthansa Customer review :  31 March 2014 by Andreas Zuschke    (Luxembourg)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 419, IAD-FRA in Boeing 747-8. The Crew was friendly and the service good. The aircraft was immaculate. I booked a seat with extra legroom at an extra cost of 60€. The seat gave me ample legroom which was nice but it had no recline. Still, a good travel experience.



Lufthansa Customer review :  31 March 2014 by G Lee    (UK)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

8/3/14, FRA-JNB, LH 572 and 23/3/14, JNB-FRA, LH573 (equip: A380). On the flight out the aircraft was clean but the seats were very hard and on the flight out the staff had a poor level of English (no manners). The worst part was the new inflight system, the touch screen was poor at responding to input on both flights. Regarding food, they only had pasta left by the time they had reached us. Highlight of going with Lufthansa was Ground staff. The worked hard in our personal needs. Overall half the price as BA but bring a soft pillow if you want to sleep.



Lufthansa Customer review :  29 March 2014 by Mazurkiewicz Adam    (Poland)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH457. The plane itself was modern with attractive entertainment system. Plenty of room for carry-on baggage, improved seats in economy class, interesting dim lighting during "sleep" time. However Los Angeles airport is missing information for passengers making it very difficult to find the proper terminal and gate even for advanced travelers, especially for those who change their travel from domestic flight to the international one.



Lufthansa Customer review :  28 March 2014 by Usenovic Nikola    (Croatia)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

22 Mar 2014, Washington to Frankfurt, LH419. I was negatively surprised with very uncomfortable seats in new aircraft (747-800). They look stylish and although there was enough leg room (190cm tall) the seat was hard and not supportive for my back. Not many movies to choose from compared to some other airlines. Other than this everything was good.



Lufthansa Customer review :  27 March 2014 by Pelletier Blaise    (Switzerland)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 490/491. My flight went smoothly. The crew were friendly and treated us well (for "coach"). The entertainment system offered plenty of distraction. The food was correct (coach standards) but the choice was poor. On the inbound flight to Seattle we got twice the same choice pasta or chicken. Even if they were prepared and cooked differently, it was the same choice. I believe it should be possible to offer a 3rd type of meal (fish or meat). Swiss remains my favorite and first choice, however Lufthansa is and will remain my second choice.




PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 



 


top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Skytrax. All rights reserved.