Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports

Lufthansa customer travel guide

Lufthansa 4-Star Airline ranking

Lufthansa Economy class seat reviews

Lufthansa First and Business Class Lounge Reviews

Lufthansa First and Business class seat reviews

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Early morning flight from Bremen to Frankfurt and in the late evening back. Cabin service on both flights very good and crew friendly and helpful. For such a short flight (about an hour) the choice of beverages is greater than other airlines. I enjoyed that I could pick up my baggage only a few minutes after arrival, even at such a big airport as Frankfurt. Both flights on time and the seat comfort quite good.

Berlin to Frankfurt. I found the staff unimpressive, perfunctory and not engaging. I had a business class ticket, but I need not have bothered. I could have been flying on economy.

Frankfurt to Arbil/Erbil - a nice flight on A319. However as on all single aisle Airbus of Lufthansa, there is no IFE - so the only things to do were to eat, and after that to sleep. Clearly LH knows about this, as cushions and blankets were provided on a daytime flight! Cabin crew was friendly and attentive, food (breakfast) and drink were fine, flight was smooth, cockpit comments were infrequent - or I missed them while sleeping.

From Frankfurt (FRA) to Detroit (DTW) cabin members were friendly! Welcomed you aboard with a nice smile. Food was good, but entertainment wise not as good. Economy seats are very relaxing - you have a lot of leg room. All bags came in to Detroit.

FRA-HKG, 7th October. Boeing 747-400, clean refurbished aircraft, flight left on time. Cabin crew very friendly and great service though dinner served late, two hours after take off. Seat was comfortable with good leg room.

FRA-SFO-FRA in economy. Check-in in FRA was fast and friendly. A380 is a nice plane but seat space was not special. Food on FRA-SFO leg was okay, but by no way comparable to Gulf or Asian airlines. Drinks very good, but they ran out at the end of the journey. SFO check-in was not friendly and boarding the huge A380 chaotic. Food was okay again, but no choice as I was served late - no explanation or apology given. All-in-all FA were not very friendly and at times outright hectic. IFE had individual screens but the choice of movies was very limited. Bag delivery took quite a while at FRA, but passport control was very fast.

BHX-TXL. Lufthansa utilizes an A320 on this route. Newspaper selection was good, seats were comfortable, but in-flight meal was nothing to write home about. Can't really complain as I got my ticket at 39 pounds - cheaper than what was quoted for London-Berlin flights on the budget carriers! It was a really good alternative.

Tel Aviv TLV - Frankfurt FRA - Edinburgh EDI and back. TLV-FRA-TLV Airbus A340-600, full on both ways (as LH flights to Israel usually are), very good service, friendly FAs, great meals. FRA-EDI-FRA with A319, also full both ways. FA nice, open bar, but unsatisfactory snack - a very small sandwich with cheese on both ways. Lufthansa's catering on European routes has indeed declined. Leg space satisfactory. Flight entertainment: OK on TLV flights, none on EDI flights. Flight departed more or less on time and arrived either on time or earlier than scheduled. Seats on intercontinental flights can be reserved in advance, on European and domestic routes this can be done only 23 hrs prior to departure.

Dusseldorf to LHR. Good trip and polite helpful staff. Meal positive. Seats a bit tight, however, and stung quite sharply for an extra bag (E70 compared to £35 for BA on inbound) on top of fare that was already a little high. Overall, confirms my positive view of the airline, but recent experiences put BA as a better buy for me. I wouldn't have said that 5 years ago.

London Heathrow-Düsseldorf, 3 October, B737. Smooth online check-in and bag drop. The flight operated 20 minutes late but there was good information from the flight deck about the delay. Our seats were a bit narrow, but the onboard service was friendly and efficient, and we enjoyed a very tasty little salad. Our cases were available soon after we arrived at the bag drop. Overall an excellent experience, especially at the very low advance purchase fare we got.

FRA-DUB return in C class. No priority boarding (contrary to announcement made that as of 03/09 all BC passengers would have a separate gangway to board the plane). For some reason the meals they serve are overly complicated. Why don't they just serve a decent sandwich with a piece of cake for instance? This would do it for the 2 hour flight and be more enjoyable than the nonsense they're serving right now. As for drinks, we asked for a glass of champagne and got a glass of "sekt" which was of course not comparable to a decent glass of champagne. Taking into account that we paid 1200 - EUR per person for this ticket, I must say that LH's service in C class is getting worse every time I fly with them unfortunately. Also, compared to OS for instance, LH is not up to par.

VNO to FRA in business class on A320-200. Friendly service with attention to detail. Tasty light lunch (afternoon flight) with repeated drinks runs. Quiet, uneventful flight, with an almost on-time arrival despite a late departure. Prior to landing in Frankfurt announcement of a larger number of recent gate changes. Use of airbridge in FRA, so quick way to baggage and out of the airport.

Outdated, old fashioned business class on the flight from Frankfurt to São Paulo (Boeing 747). This was not what I would call "business class", but economy plus. Slightly better food perhaps (although the warm breakfast was almost inedible, with a fried egg that was hard). Wine quality has declined - cheaper wines are being offered now. Service was slow, but friendly, and I got my double espresso in the morning (after a long wait - they have to get it from upstairs, since the espresso machine is only in first class). Seats do not recline to 180°, so you may slide a bit and not find the comfort you may be used to from other airlines. One does feel that LH is trying to save money, at the expense of the customers that used to be considered the cash cow of the airline. Senator Status, by now, also seems entirely irrelevant. LH is becoming too expensive for the value they are offering. It is time they reconsider their treatment of business class passengers.

SZG-FRA-BOM and BLR-FRA-SZG in business. Friendly crew on all legs. FRA-BOM was an old 747-400; service was good and food (I had the Indian meals) and wine selection was excellent. Return flight BLR-FRA was on new 747-800. The new business class seats were very comfortable and the IFE system is much improved (both in terms of speed and selection). I had a very good sleep and arrived home completely fresh. I like the new business class product and will certainly use it again.

SFO-FRA-TLL, the first leg on the A380. I wanted to give LH another chance after a dismal experience last time and I have to say that I will probably return to United for future transatlantic flights. While the A380 is a nice plane and I had a great seat in Economy, the crew was still ambivalent from check-in to landing, disappearing after meal service with nary a smile or attentive gesture. The improvements to the FRA A concourse have been very nice and the FRA-TLL flight was quite decent, although incomparable with their levels of service 2-3 years ago. Early arrival into Tallinn was a welcome surprise. Overall, very average and just the staff service has gone down hill for sure.

FRA-JFK-FRA in their new Business product. The cabin looks nice, but it's still not competitive to other airlines. You got no privacy, you always get in contact with your neighbours feet when stretching out and the entertainment system is only very limited. Food and beverage on board very good, lounges too. Cabin crew professional but not more. No charming or individual touch at all.

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