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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  9 January 2014 by Ana Vetere Arellano    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH457: I was quite satisfied with this flight. Stewards and stewardesses were friendly, food was of good quality and entertainment offered was very good. My 5 year old daughter enjoyed the cartoons. I would suggest that if seats are available, travellers with children could be positioned in the plane so that they can be given an extra seat so the child can sleep better. Of course if the flight is full, I understand that this is not at all feasible.



Lufthansa Customer review :  9 January 2014 by R Jonquieres    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH434 from Munich to Chicago was a real pleasure. Smooth ride and super crew - friendly and professional. I could feel that customer satisfaction was the utmost priority and that the team was ready to fulfil all requests even if out of the "standard protocol".



Lufthansa Customer review :  8 January 2014 by Van Hiep Hoang    (Vietnam)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-FRA-BKK. LH 783, 18 Dec, BKK-FRA. LH 772, 2 Jan, FRA-BKK. Lufthansa continues to have fantastic economy service. The air hostesses tend to be older than other airlines but their experience shows in the brilliant service given. The attendants are helpful, and they also have free coffee/tea etc in their Munich airport area, which is a big bonus. The food is similar to others in the same category. You can even order cocktails on long haul flights and they even serve with a smile. My personal opinion is that elder stewardesses or stewards can give better service than younger ones. Seat is hard and small, inflight entertainment is good with choices of quite contemporary film material. We wish there were more toilets.



Lufthansa Customer review :  8 January 2014 by Guder Petra    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very good and attentive service on 431 from ORD to FRA on January 3rd - even though it was economy class. The meal quality was bad, completely tasteless chicken and the seats plus legroom too narrow, too much of a sardine box feeling during a long distance flight.



Lufthansa Customer review :  8 January 2014 by Uwe Langhammer    (USA)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAD-FRA on B747-8 and FRA-IAH A380. Both flights were good. Friendliness in Business is much better than Economy. Good food and Service on both legs. Lounge in IAD with separate access gate to the plane is a plus. The new Business on the B747-8 let the old one on the A380 feel really outdated. It was hard to get a seat in the Z-Gate Business Lounge in FRA.



Lufthansa Customer review :  8 January 2014 by Harald Pleiner    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 456 on January 4, 2014. The flight from FRA to LAX was delayed 2 hours at take off, due to, first a technical problem and second an ill passenger whose luggage had to be removed from the airplane. At arrival the plane was only one hour late because of a higher cruising speed, the plane was rather new (747-8) and comfortable, the food was good - quite a positive surprise on a trans-atlantic flight. Only the cabin temperature was unpleasantly low - and this is rather frequently found in LH long distance flights.



Lufthansa Customer review :  7 January 2014 by Steegen Marc    (Belgium)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dusseldorf-Kiev return. Depart Düsseldorf, Jan 1 2014, LH 3004. Return Kiev, Jan 5 201,4 LH 3005. Both flights on time, service on board and catering very good. No inflight entertainment.



Lufthansa Customer review :  7 January 2014 by Karl Moosbrugger    (Austria)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-FRA-SZB in Business. Check-in was easy, the new lounge in Delhi has sufficient space, free wifi and pretty good snacks and drinks. On board the lie-flat seats on the 747-800 were very comfortable and I had a good sleep. Flight was on-time and the breakfast before landing was very tasty (I had the Indian breakfast).



Lufthansa Customer review :  7 January 2014 by Guido Galley    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH456 from FRA to LAX on Jan 2 2014 with a Boeing 747-8 aircraft, seat 1K. Excellent service and excellent food in the First Class Terminal in Frankfurt and on the plane to LAX. Highly recommended! Everything was presented very well and the quality was perfect. I also like the Bose noise cancellation headphones that the seat is equipped with.



Lufthansa Customer review :  7 January 2014 by Ralf Schwimmbeck    (USA)

Rating 6/10

Score 6 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 419 from IAD to FRA. The lounge in IAD is less than average for First Class. The first Class seats are good and LH provides a heavy mattress and bedding to sleep. However, LH has a policy of keeping the cabin at 23 deg C which is just too warm to sleep with all the heavy blankets, I wish they would cool their cabin to a normal temp. The food was ok but certainly not great. The service from the flight staff was excellent. Finding my connection in Frankfurt was quite difficult and took quite a while to find the first class lounge.



Lufthansa Customer review :  7 January 2014 by M Taylor    (Hong Kong)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lufthansa continues to have fantastic economy service. The air hostesses tend to be older than other airlines but their experience shows in the brilliant service given. The attendants are helpful, and they also have free coffee/tea etc in their Munich airport area, which is a big bonus. Additionally, the beer on board is better than other airlines, Warsteiner. The food is similar to others in the same category - the only complaint is the number of films available. Perhaps there are 50 different films but compared to Etihad or others this falls a bit short by today's standards. I was on a new Boeing 747-8 which is rare as I almost always fly Airbus routes, which may have made my trip more enjoyable.



Lufthansa Customer review :  6 January 2014 by Milan Zelcevic    (Canada)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-DXB return flight. Very good service on the way out. Good flight, nice crew, very uneventful. On the way back almost as good. The 747 landed in heavy clouds and didn't feel a thing. Entertainment is ok but not at the level of say Air Canada. On the way back I asked for lactose-free meal and got one that was pretty good. A great airline and a great experience.



Lufthansa Customer review :  6 January 2014 by Alex Berro    (Norway)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 1306,from FRA to BEY. Uncomfortable and overbooked A321. Disappointing experience, terrible boarding procedures, bad food and waited five long days to get my baggage back. No more Lufthansa for me.



Lufthansa Customer review :  3 January 2014 by Becker Richard    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 434, from MUC to ORD on Dec 26, 2013. Very reliable airline. Check-in in MUC was not well organized, somewhat crowded around the counter. Service excellent, food does not satisfy, seats for economy class good. Airplane new and clean.



Lufthansa Customer review :  3 January 2014 by D Chamberlain    (UK)

Rating 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Disappointing. Flew Birmingham to Riga business class. First time with Lufthansa and not sure if I will go again with them. Business class seating was poor - thin seats, lack of room. Cabin service was weak except on one leg of the journey, when it was genuinely good. Lost our luggage. The business lounge at Frankfurt was excellent, however - very impressive. But overall I saw no evidence that this was a '4 star' airline.



Lufthansa Customer review :  2 January 2014 by F Bertoni    (Italy)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Copenhagen-Venice via Frankfurt some months ago. CPH-FRA: tired A321, very good load factor, many Israeli passengers on the way back to Tel Aviv. Comfortable seat, was served an OK sandwich and the usual hot/cold beverages choice. Cabin crew almost all Asian and pretty young, looking great, attentive and smiling. Frankfurt- Venice, packed flight, was thus upgraded to Business Class. Brand new A321, new slim Recaro seats-still not a big fan of them. Cabin crew nice but quite old. Tasty food, sushi much appreciated. Wide choice of wines, spirits and beverages. Welcome drink and Hagen-Dazs ice cream a nice touch. Both flights on time. Overall, a solid product despite the short duration of the flight (1 hour and 10 minutes). Lufthansa and SWISS remain my first choice when travelling in Europe.



Lufthansa Customer review :  2 January 2014 by Rosalind Helfand    (USA)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Lufthansa internationally (US to Europe) in November 2013. The flight attendants and staff were polite, cheerful, attentive and helpful. I also enjoyed the fantastic, generous selection of in flight entertainment. It made the flight go very quickly! Additionally, I had a special vegetarian meal option, and my meal was always brought to me promptly and was pretty good. The flight value was good, too. The only downsides - you lose a huge amount of seating space when the person in front of you decides to put their seat back. The seats go back fairly far. Once that happens, the seating conditions go from being okay to extremely cramped. Also, the flight attendants do not have a good system for collecting passengers' used food trays. You're left to sit with your trash for a pretty long period of time before anyone comes to pick it up. It's a pretty uncomfortable situation.



Lufthansa Customer review :  2 January 2014 by M Widaatalla    (Canada)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LH471 from Toronto to Frankfurt and then LH622 from Frankfurt to Riyadh. First flight was initially cancelled on December 21, 2013. I had to wait in the terminal for 5 hours until I and the rest of the passengers were finally told to go back to the baggage claim to collect the bags. The next day flew out on a mediocre A340-600 from Toronto with poor seat recline and terrible in flight service. The food was poorly cooked and definitely of a lower standard than the competition. The inflight entertainment was also poor with a limited selection of older movies. The second flight was slightly better on an A340-300 as the legroom was more generous and the seat did not feel as cramped. The service was also slightly better however the food was terrible and I was definitely unimpressed. The toilets were smelly and did not have any soap. Overall, I was very disappointed as this was my first time travelling with Lufthansa and I certainly expected more for this trip. This was my first and last experience with the airline.



Lufthansa Customer review :  2 January 2014 by R Mortara    (UK)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lufthansa provides a generally uniform level of service which does the job. The new seats on the 747-800 are much better than the ones currently in most of the long haul fleet, better use of space, larger video screen, wider area by your feet and more width. These all result in a more comfortable flight. The amenity kits are good (for the pre-Christmas flight from FRA to HKG it came in a red Christmas stocking - which was a nice touch. Food as ever is good, although portions are at times limited. The muesli, fresh fruit (presented with a good size bottle of fresh milk) I had on my return from Frankfurt was one of the best meals I've had on a plane for a while, simple but healthy and filling. All the crews on the 4 fights I made were efficient and mention is deserved for the senior members on the two long haul flights who introduced themselves too all the business class passengers. Only minor negatives were delays both from and to Heathrow and almost being downgraded for the LHR-FRA leg due to overbooking. Thankfully a no show meant I kept a business seat for that leg (otherwise I had a voucher for compensation to claim with).



Lufthansa Customer review :  31 December 2013 by Segers Michel    (Belgium)

Rating 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH457. Staff were friendly, but people spent up to 1 hour with their food plate sitting in front of them. This was too long and people where getting frustrated. They should clean up faster.




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