Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports

LUFTHANSA customer review :  26 October 2009 by S König   (Germany)

DUS-FCO-DUS on Boeing 737-300. I get a really nice fair and in-time flights. Cabin staff friendly but unfortunately the stewardess spilt hot coffee all over my shirt. In Düsseldorf excellent ground services. In Rome they've been okay. B733 is a really old airplane without any entertainment system (but large seats), so on many similar routes LH uses A319/A320 instead of them.

LUFTHANSA customer review :  24 October 2009 by J Mayer   (Germany)

FRA-ORD and DEN-FRA Economy on A340-600. Fare more expensive than competitors. Flight crew friendly and efficient, food ok and many rounds with soft drinks. However seats on A340-600 economy unacceptable for taller passengers on long flights - pitch was 31" and the seat itself very uncomfortable despite new looking cabin. Back pain disappeared after 3 days - would definitely not fly them again in this cabin despite nice personal inflight entertainment system. Lufthansa should consider a premium economy like many other quality airlines do.

LUFTHANSA customer review :  22 October 2009 by Tapani Utunen   (Finland)

HEL-MUC-DXB (A320/A340) and DXB-FRA-HEL (B747/A320) in Economy. Got a very competitive fare and for price paid got professional service plus flights on time. Packed cabins all the way but they managed to give full service with a smile. No entertainment boxes under the seat resulted in more legroom and better sleep on the Dubai legs. Not the newest planes (A340 and B747) but efficient crews and fantastic value.

LUFTHANSA customer review :  19 October 2009 by L Strom   (USA)

Charlotte to Munich return on A340-600. I have just used the A340-600 for the first time. Horrible seat pitch and width, especially my 48F seat. Extremely difficult to get in/out but nearly impossible with seats in front of you reclined. Box under seat in front limited stretch. There is no place to stand and stretch your legs, told by crew to stand downstairs by the toilets. I will fly other airlines to avoid 31" pitch. Also, I believe that the Munich inflight service is inferior to Dusseldorf.

LUFTHANSA customer review :  13 October 2009 by Nick Fortuna   (Australia)

SIN-FRA-DME, DME-MUC-VIE, VIE-MUC-SIN on a mix of 747 (in J) and 340-600 in Y and various Airbuses for the European flights. This was the first time in over three years I flew long haul on LH. I upgraded to J using E-vouchers and frankly, the experience was disappointing. Seat was the lie-flat type, quite lumpy in places and not that comfortable. Can't comment on the dinner, but the breakfast was exactly the same I got in Y two weeks later. And it was simply plonked down on my tray, no linen, nothing. With the comment - oh, we nearly forgot about you, I hope you wanted the cooked breakfast. In J! The short-haul was the usual Y-class experience. Efficient, courteous, but nothing outstanding. Luggage made it despite one tight connection in MUC. IFE on long-haul AVOD in J and on A340-600 Y.

 

LUFTHANSA customer review :  13 October 2009 by Chris Joynes   (Switzerland)

Augsburg Airways Dash 8, GVA-MUC and Lufthansa Ciyline CRJ 700, MUC-BSL. Both flights good. Drink/croissant, drink/sandwich. Small cabins, efficient FA's, not too smiley but not cold. Boarding no problems. Perfect feeder flights : I've also tried the (pure) LH on these feeder flights and I would say they are probably not as good.

LUFTHANSA customer review :  1 October 2009 by M Morgan   (Germany)

FRA-LCA-FRA. Crew friendly and helpful. Surprised they served hot meal and free drinks but no spirits available. For the price paid (99 euros return) could not really expect much more and would fly with them again if same fare available. Not sure if paying more would be value for money.

LUFTHANSA customer review :  1 October 2009 by M Auerbach   (USA)

Chicago to Munich and return n economy. Good service by the flight attendants, and plenty to keep you occupied if you are able to fly on one of the upgraded A340-600s, which offer in- flight entertainment in all classes. The downside is the tight seat spacing, just 31 inches of seat pitch between each row!

LUFTHANSA customer review :  1 October 2009 by D Maler   (France)

MUC to SFO economy class. A340 clean and comfortable with good personal entertainment system. Economy class not so roomy but OK. Outstanding service from staff, caring and pleasant. Great food and all drinks included with no extra charge, including Cognac. The only drawback I can think of is the lack of consistency of information provided by their hotline (in France), first call it was stated that it is not possible to reserve your seat in advance, second call it was done by the agent but too late to secure the duo seats of this aircraft.

LUFTHANSA customer review :  28 September 2009 by Alexander Huehmer   (Austria)

MUC-EWR-MUC on A340-600 with a full cabin. Outbound food inspired by Munich Octoberfest - with somewhat strange culinary offerings. Wine selection ok although champagne is of inferior quality. Staff friendly, addressed by name which is not typical even in C class of Lufthansa. IFE with wide selections of up-to-date movies, but do not like their CD options. Seats are fine, although angled-flat. On the way back we faced an emergency landing in Gander due to a passenger in serious medical conditions. Crew very professional and tried everything to shorten the stop at Gander. Managed to sleep for 5 hours with cabin light perfectly dimmed. Breakfast good but a little too small.

LUFTHANSA customer review :  26 September 2009 by S Paice   (UK)

LHR-FRA-LHR. Good all round - easy check in and bag drop, on time flights in both directions and a nice (if basic) sandwich in both directions. Very tasty Warsteiner beer too! Crew pleasant and attentive, I was impressed with the experience and would use them again for short haul in Europe.

LUFTHANSA customer review :  24 September 2009 by C Elowsson   (Norway)

SVG-FRA-JNB. For strange reasons it felt more roomy onboard the 737 than the 747. However with a full 747 service level was solid and good, food however simple but sufficient. Oldfashioned entertainment system with lousy sound quality. Return flight JNB-FRA experienced similar service in full 747, food however from JNB a disaster. Staff friendly and attentive.

LUFTHANSA customer review :  24 September 2009 by Paritosh Vasava   (Finland)

Helsinki-Frankfurt-Mumbai return. All the flights on time. The food on all flights was good. Frankfurt-Mumbai and Mumbai-Frankfurt flights were operated with Boeing-747, flights were comfortable but without any entertainment. The flight crew was quite cheerful and helpful.

LUFTHANSA customer review :  22 September 2009 by Ian Oliver   (Finland)

FRA-SFO. Poor economy seating, but attentive and professional cabin crew. Food is fairly good and drink plentiful with crew offering water, juice and snacks throughout the flight. B747-400 fleet does not have at-seat IFE relying on monitors over the aisles instead. If you're travelling with children then this can be a problem as they can't see the monitors easily and some programmes might not be suitable. Lufthansa doesn't market itself as being child-friendly but small toys, colouring books are available. Childrens' meals are impossible to order we found - they must be ordered 72 hours in advance of the flight, however, we were told that they had to be ordered at check-in; fortunately the adult meals were suitable for children.

LUFTHANSA customer review :  22 September 2009 by O Martynenko   (Japan)

LWO-MUC-TXL. Crew professional though smiles were rare. A quick round of drinks and a small snack offered on Lviv-Munich segment; on the German domestic segment - only drinks. Both flights were punctual, the cabin interior clean and pleasant, FAs did nothing more or less than they were supposed to.