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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  2 May 2014 by R Wintrob    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I took Lufthansa flights BOS-MUC-DRS on Apr 18, DRS-MUC-GDN, Apr 22 and GDN-MUC-BOS on Apr 28. We were very satisfied with the service. All flights were on schedule. Our return flight to BOS arrived early. The check- in procedure was courteous, helpful and efficient. Our interactions with all flight attendants was courteous and helpful. We feel safe and confident about flying Lufthansa, and would gladly do so in future.



Lufthansa Customer review :  2 May 2014 by Kustermann Hubert    (Germany)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very positive experience. Only one major complaint: the distance between the rows of seats is very short. I am only 175 cm tall and weigh 65 kg, but feel cramped in when the seat in front me is being reclined back, I have no choice other than also tilt my seat back - even if I don't want to. Most other airlines provide better seating arrangements than I experienced on the flight LH 476 on April 28, 2014.



Lufthansa Customer review :  2 May 2014 by Werhan Peter    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAD-FRA, LH 419, 20/4/2014. New 747-8 reduction of engine noise - good. Seating - in view of economy class - good. Meals - breakfast lousy. Cabin crew - morning service started late, no prompt to bring the seat back into an upright position for meals. Reaction time of inflight entertainment system very slow.



Lufthansa Customer review :  1 May 2014 by Wolf David    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH456 and LH9242 on 10 April. Good product and Service - Shared flight with United Airlines was awful (not a thing I was looking for as I booked Lufthansa). Employees were most of the times quite nice. In-Seat-Entertainment in 747-800 works horribly (touch screen). Planes are cleaner than others from other airlines but still somewhat dirty - cleaning should do a better job and crew must check it prior to boarding.



Lufthansa Customer review :  30 April 2014 by J Banner    (UK)

Rating 4/10

Score 4 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-SFO, LH454, 13 Apr 2014. LAX-FRA, LH457, 25 Apr 2014. First class flight inbound: Seat was broken. System needed to get re-started 4 times during the flight, then adjusted manually. Food: salad was unenjoyable. Main course (beef fillet) looked very good but was tasteless. Service onboard not first class at all. Slow and not attentive. Lounge LAX: great facilities. However, very thin food offering. Business flight outbound: Entertainment system crashed 3 times. Old business class seats.



Lufthansa Customer review :  29 April 2014 by Ralf Bostedt    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 415, IAD-MUC on April 21 2014. This flight offered the cabin service as it used to be, with friendly and attentive flight attendants, which created a nice relaxing atmosphere. The inflight system was new and worked very well, especially when comparing to the e.g. A380 (eco) which are terrible. Flight was very good, however it all depends on the crew. I also experienced very bad and disinterested service (lately LH 462, A380, FRA-MIA on April 13 with unclean toilets right from the start and stressed personnel).



Lufthansa Customer review :  26 April 2014 by R Deu    (Spain)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-BCN, 22 April, Economy award ticket. This was an expensive (paying with miles) ticket from LJU to BCN. The first flight was on Adria and its new CRJ900 aircraft. FRA-BCN was on LH economy, departure 4 mins before time, bearding with 2 jetways to A321 which is very rare. Cabin crew were just regular. No special attention towards top tiers, full flight, basic food which included a small sandwich and a drink. Well groomed staff and maintained aircraft. Arrived (touched down) in BCN 6 mins ahead of schedule but lost 20 mins due to taxi and outside parking position even if a lot of gates were empty. Lufthansa is keeping itself above water, saving even where savings are impossible, charging more for taxes and lowering earning levels of Miles & More. After 25 years and complete dedication to LH, I will not re-qualify for Gold status anymore.



Lufthansa Customer review :  25 April 2014 by Emily Borowski    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew flight 434 from Munich to Chicago (ORD) on their A340. The plane was new, beautiful and the flight attendants were pleasant. I had the chicken with rice meal option and it was good. I enjoyed the white wine and the staff was very good about keeping the passengers' glasses filled with water, juice or soft drinks. I had the calzone instead of the quiche for the snack prior to landing. It was only okay and I was disappointed that a fork and a knife were not offered with this option. The IFE (in-flight entertainment) options were adequate. During the flight I watched two movies and enjoyed the spa/relaxing music option. To summarize, I had a good experience and believe I got good value for my money. I would recommend Lufthansa.



Lufthansa Customer review :  24 April 2014 by H Muellerschoen    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

It has been a long-haul, transatlantic flight in a new 747-8. The baggage drop, security check, flight and arrival have been uneventful and ok. The service onboard was good but not outstanding. After less than ten rows serviced the choice of meals was already reduced to one (pasta). The quality is comparable to supermarket convenience food and tends to be lower than in previous years - in variety as well as in general quality.



Lufthansa Customer review :  23 April 2014 by Simeone Enrique    (Belgium)

Rating 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HND-BRU via MUC, 1st class, A340-6 ,full plane in all classes. I am fond of LH, but although very convenient HND airport check in was a mess even for 1st class had to wait more than 15 min, computer problems, staff lacking skills! Used ANA Suite Lounge - excellent! Boarding again messy. Once on board very efficient staff and professional purser. Food not so good and drinks very average. Since it was a day flight sleeping is difficult, so watched a few movies and slept a little. Because the connecting time to the BRU flight was tight, checked with purser and he assured me that someone was meeting me to go through all fast channels (ie passport control and security) but no one around, made it on my own just before closing doors. Purser in short haul flight was apologetic as was check in gate staff. Excuses excuses and more excuses. All in all have the best European First class, together with Swiss.



Lufthansa Customer review :  23 April 2014 by Jose Antonio Pellicer    (Spain)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 1147, Bilbao - Frankfurt, March 31st 2014. LH 440, Frankfurt - Houston, March 31st 2014. LH 419, Washington Dulles - Frankfurt, April 11th 2014. LH 1142, Frankfurt - Bilbao, April 12th 2014. Overall I have to say that I am satisfied with the airline. Lufthansa makes you feel comfortable on most of their trips. I value the professionalism of its workers. The only two issues they should get better are the entertainment onboard in economy class where you find fewer movies compared to other airlines and the new calculations for the mileage system in 2014 which makes it more difficult to retain or gain frequent flyer or senator status unless you spend more money.



Lufthansa Customer review :  22 April 2014 by Flueckiger Bruno    (Switzerland)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH415, Washington Dulles - Munich. Modern aircraft, friendly staff, very limited space in economy class, Food so-so.



Lufthansa Customer review :  22 April 2014 by Karl Moosbrugger    (Austria)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-SEA in business. Check-in was quick, onboard a friendly crew and good service with tasty meal, a snack half way and a warm snack before arrival. The new video system offered lots of choices. Seat was comfortable, although I had the feeling they reduced the width compared to the old business seats.



Lufthansa Customer review :  22 April 2014 by Bud Dungan    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew business class on A319 from Frankfurt to Erbil and back then to Houston on A380. There was no business seats from FRA to EBL even though they passed it off as business class. Just the same as coach. It was a 4 hour flight. Absolutely dreadful! Then in business class on the A380, the seats do not go horizontal, therefore I could get no sleep as my body was being pulled down.



Lufthansa Customer review :  20 April 2014 by J Braun    (Austria)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-SIN-FRA on A380 in economy. Flight was cheap, left/arrived on time and meals were fine, but those were the only real positives. Fortunate to snag a seat with no seat in front, so endless legroom. All other seats in economy looked ridiculously cramped. Seat itself was extremely uncomfortable for the 12 hour flight, and the constant prodding of the touch screen from the passenger behind is a little annoying. (Unfortunately this is the only way to operate the screen as the remote is basically useless) Entertainment system would have been ok, but crashed 3 times. Am Lufthansa 'Senator' status, which helped in being able to secure one of the best seats (53D) other than that absolutely no recognition of so called status on board, unlike Air New Zealand where one feels welcome, pampered and valued - even though it is not my 'home' airline. All in all pretty sad for such a proud airline.



Lufthansa Customer review :  20 April 2014 by D Norton    (UK)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid to Bogota via Frankfurt. Excellent flight to FRA with good hot breakfast of Spanish omelette and spinach, bread and jam with plenty of drinks! Upgraded to business class with my partner using miles. Only issue I have with Lufthansa was the transfer to Terminal C which includes having to exit and go through security once again which is always slow at FRA airport. Senator lounge in C very nice and cosy with direct door access to the gates. Service onboard to Bogota was excellent despite my food choice not being available, even third row into the business class. The food portions are smaller but the drinks service made up for that with the crew members being super nice and efficient. I have always enjoyed Lufthansa since 15 years in general but the new miles and status earning system is somewhat disappointing but perhaps necessary with the overcrowded lounges and lack of free seats when using miles.



Lufthansa Customer review :  17 April 2014 by Fischer Felix    (Austria)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH1233, on 16th of April from Vienna to Frankfurt. The overall flight was good and the flight attendants were friendly. We also got a small snack. The fact that there was absolutely no Inflight Entertainment was no problem due to the short flying time. The only things which disturbed me, were that the flight was overbooked and that the online check-in didn't worked till I called the Lufthansa hotline. But all in all I would recommend Lufthansa and look forward for the next flight!



Lufthansa Customer review :  17 April 2014 by B Mock    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Dulles International Airport, Washington, DC on 13 April - even in economy class. It was such a contrast to the miserable United flight a week before - without doubt the most excruciatingly cramped and uncomfortable flight I have experienced. Seats on Lufthansa were very comfortable and crew outstanding with well- timed, efficient food and beverage service. Loved the hot towel service! Only drawback was the frustrating in- flight entertainment system with sluggish touch screens requiring multiple attempts to activate and many movie selections which would not play. The seats were such an improvement over United's that I intend to fly Lufthansa whenever possible from now on even tho' I am a United Mileage Plus member.



Lufthansa Customer review :  17 April 2014 by L Hausmann    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 418 on 9th April, 2014. I was very satisfied with the overall experience on my Lufthansa flight, although I would hope for a few additional movies on the inflight entertainment, recent releases in particular. Staff were friendly and meal choices okay. Sometimes offers e.g. for Bailey's/Cognac after meals are only made upon request, so you need to pay close attention when a flight attendant comes by. However, compared to other airlines I've travelled with so far (e.g. Air France, UA, US Airways, KLM, Air Berlin), I'd rate Lufthansa higher than average.



Lufthansa Customer review :  17 April 2014 by Puls Alexius    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

30 Mar 14, LH 408, Dusseldorf - New York / Newark. 6 Apr 14, LH 419, Washington Dulles - Frankfurt. Pleasant travel experience. Seats in Economy could be wider and more comfortable.



Lufthansa Customer review :  16 April 2014 by Shobana Saraswathan    (India)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight LH439, DFW-FRA was very pleasant. Punctual and extremely comfortable. The stewardesses were very courteous and efficient. The special Asian Veg Meal was tasty. We look forward to our trip to Europe shortly.



Lufthansa Customer review :  14 April 2014 by Roberts David    (Belgium)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels to Frankfurt, business class, March 25. Checked in at Zaventem at the First/Business Class counter with the most miserable agent I have encountered in 30 years of flying. No smile, no eye contact, no attempt whatsoever to welcome a paying customer. The agent really looked as if he hated every minute of his job. The flight itself was fine, on-time, with helpful stewards in a half-full plane.



Lufthansa Customer review :  14 April 2014 by G Bradbury    (Switzerland)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Chicago, April 1 outbound and returned on April 6. Good flight with the 747-8. Video system works well but slow to respond to touch commands.



Lufthansa Customer review :  14 April 2014 by Robert Renshaw    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My first experience with Lufthansa was outstanding. I expect superior service in business or first class and I expect adequate service in coach/economy, the Lufthansa staff from IAH-FRA and FRA-DXB (and back) were extremely pleasant and helpful - with a full cabin, they were able to top-level service. I was pleasantly surprised that they maintained their pace for so long. The food was certainly better than most economy fare and the in-flight entertainment provided more than enough options to keep me occupied for nearly 40 hours of flight time on my round trip. I have come to expect average service when booking coach/economy and Lufthansa significantly raised the bar in this area. Now that I know about them first-hand, I will look for their flights first when I travel.



Lufthansa Customer review :  14 April 2014 by Idra Thernot    (Germany)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

8 April 14, LH 008, HAM-FRA. Packed flight. Deadheading stewardess decides to dump her 2 (sizeable) pieces of luggage in the overhead bins above the emergency exits instead of taking her stuff to the back of the plane. Result: No space for paying passengers' luggage, legroom can't be used (naturally), working stewardess had to rearrange a bunch of bags and coats and spread them throughout the airplane. Paying eco customers are rated lower than deadheads.



Lufthansa Customer review :  12 April 2014 by Dago Didier    (Switzerland)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH418 on April 8. Overall trip was good - given the seat I had. Staff service was okay - although some more smiles would have been welcomed. Appreciated personal and named greetings from the chef de cabine coming to the Economy section - thanks to my M&M status. Food was okay. Could have been more appealing for the snack 2hrs before landing. A hot napkin before landing would be a plus. IFE is easy but does not show last movie releases and miss some more language / subtitles options.





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