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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  22 January 2014 by D Chakarov    (Sweden)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH456 from Frankfurt to Los Angeles. The flight went smoothly and on time (arriving ahead of schedule). No complaints about the flight conditions and service, except the performance of the information/entertainment system. The touch screen was not responding, thus making the use impossible. I see two main problems - the system is outdated and not properly serviced. However this was a smaller problem for me compared with the failure of the promised Wi-Fi connection.



Lufthansa Customer review :  22 January 2014 by Miczinski Lars    (Germany)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt (FRA) to Washington Dulles (IAD), LH 418 on December 9, 2013. Space comfort in economy class is not great, there should be more space! The entertainment program quality was not great, it appears to me that mainly only old films are shown in economy class, not quite sure if this has something to do with cost savings. I don't understand the beverage concept of Lufthansa, I wish there was more non alcoholic beer on board.



Lufthansa Customer review :  21 January 2014 by S Madiwal    (Canada)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

It's always a pleasure flying with Lufthansa. The flight LH 490 was ready on time for departure and the crew aboard welcomed all with a smile. The aircraft was new and cleanliness in the cabin was satisfactory. This time there was no aerobridge and the boarding was via bus. This added to a bit of inconvenience to some passengers. The new Airbus cabin storage is comparatively small and passengers had to struggle finding a place to put their carry on luggage. Overall the food and beverages selection was good. I would highly recommend this flight to my family and friends.



Lufthansa Customer review :  21 January 2014 by Eigel Herbert    (Austria)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight (LH431) was as expected good. The chosen seat was good for my long legs. Departure and Arrival was nearly on time. Only the served breakfast was very poor.



Lufthansa Customer review :  20 January 2014 by Claudio Cappello    (Italy)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH430 was perfect. New Business class seats are really good and comfortable. I've received the upgrade from the economy with no additional costs. Entertainment was ok, but sleep on the plane was better and the traveler kit, was very helpful. I'll do it again.



Lufthansa Customer review :  17 January 2014 by A Kreyssig    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dec 21 2013, LH431, ORD-FRA. Efficient and friendly service. The new 747-8 aircraft offers a modern ambience, in the Economy class LH standard seats with individual, now well-functioned entertainment system, but still the usual limited space.



Lufthansa Customer review :  16 January 2014 by M Studzinski    (Poland)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London LHR - Frankfurt. Quick, 1 hour flight. Friendly, enthusiastic and chatty crew, sandwiches offered and full bar service, incl. German sparkling wine and bottled beer, even in Economy. All on time, perfect.



Lufthansa Customer review :  16 January 2014 by Stuettgen Johannes    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-MUC, LH 435, Jan 11th. Great Service, Food is ok but the inflight entertainment system is pretty bad. Movie selection is rather small and the touchscreen is so unresponsive its a pain to navigate the menu.



Lufthansa Customer review :  16 January 2014 by D Eickhoelter    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 415, Washington-Munich. 10/11 Jan 2014. Overall very good. Friendly service. Good (new) business class seats. I was surprised, that I did not get entry to the Star Alliance Lounge at Washington airport, even though I had a business class ticket, and being FTL silver.



Lufthansa Customer review :  16 January 2014 by G Howman    (Qatar)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DOH-FRA-YVR: Both legs of flight on A340 aircraft. Not my optimum choice of long-haul platform; however, Lufthansa really made the best of things. Traveled economy both legs, yet, found that both seat space and leg room were more than adequate. Food was so-so and selection of movies average. However, cabin crew were very attentive and customer oriented. This airline is becoming my airline of choice.



Lufthansa Customer review :  14 January 2014 by S Khezzar    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA to ORD. I slept most of the time on board so there was not much I had to complain about. Flight attendants very nice and friendly. Boarding in FRA is always very chaotic. It is much better organized in ORD. LH should handle the boarding procedure for FRA like they do it in ORD. I'd recommend that Lufthansa would send an e-mail notification when the plane changes so that passengers who book early can make sure that they can keep their reserved seat.



Lufthansa Customer review :  14 January 2014 by Eric Heilmann    (Denmark)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Washington Dulles on Jan 8, flight LH418. Return on Jan 10th, flight LH419. I have been flying Lufthansa for many years now, both professionally and privately. It is not a cheap airline but I admit that I still use it for my private trips because of the impeccable quality of service at all levels. As a Senator passenger, I know I get more perks, but I see all the time the genuine attention that the staff puts in when dealing with every passenger. After having delt for many years with numerous american airlines, I find this very refreshing!



Lufthansa Customer review :  13 January 2014 by Ruediger Beyer    (Switzerland)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 490 from Frankfurt / Germany to Seattle / WA on January 6 2014. Very punctual, smooth flight. On board service very good. Temperature in plane too low. Entertainment programme and internet service excellent. Digital flight information very good. Meal service fine, except for oversight to remove moist cloth and empty cups/cans before serving dinner. Overall impression very good.



Lufthansa Customer review :  13 January 2014 by M Tushishvili    (France)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

30 December 2013, Paris to Tbilisi via Munich, LH2237 and LH2556. 8 January 2014, Tbilisi to Paris via Munich LH2557 and LH2230. Check-in was easy and pleasant with brilliant ground staff in Tbilisi. On board cabin crew were polite and hard working, especially on the MUC-TBS leg on 30 December. Hot food was served in MUC-TBS-MUC segments and it was very tasty both times. Lufthansa and Turkish are recommended airlines for travelers to Tbilisi.



Lufthansa Customer review :  13 January 2014 by Lloyd Michael    (UK)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester UK to Munich LH 2501. Munich to Chicago LH434. I travel with Lufthansa regularly from Great Britain to USA in either Business or First Class. The overall service is always excellent. I can fly directly to the USA from Manchester (UK) but the standard and service of the US Airlines is way below that offered by Lufthansa. Meals are always excellent, seating extremely comfortable and cabin staff courteous and helpful. Travelling via Germany adds to my journey time but I find it well worthwhile. Additionally, the standard of Lufthansa Lounges are far superior to US Airline ones.



Lufthansa Customer review :  10 January 2014 by Duzzi Riccardo    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VCE-FRA-AMS, on 28 December 2013, and then AMS-FRA-VCE, on 3 January 2014. Flights were all nice and all on time, on comfortable A321 and A319. It didn't make sense that they gave us food on 16:35 pm flight to AMS and not on 12:45 pm flight to FRA, but this is just an insignificant detail. Staff was good and smiling and flight experience was good, too. I recommend Lufthansa.





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