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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  19 June 2014 by Nima Barraci    (Germany)

Rating 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH418, 8 June, FRA-IAD. I am very disappointed by the new flagship of Lufthansa or to be more precise of its Economy Class cabin. While the cabin itself is very comfortable from an environmental point of view - pressure, humidity and noise - Lufthansa simply put uncomfortable seats into the great fuselage. They are too hard and there is not enough leg room. Even for an average 1.83m, 79kg, male sitting in these seats is a pain. The food is just below anything. One does not even need to compare it to the far better airline meals of Air Canada to come to this conclusion. Privileges for Lufthansa status customers are a joke. The Senator lounge in Dulles is more like a shoe box. Only the staff is making the difference, as usual. Great staff on board and on ground is the single reason besides the direct connections why I still fly Lufthansa.



Lufthansa Customer review :  19 June 2014 by Ld Pierre    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH451 on 11 June from LAX to FRA. As usual, Lufthansa's service - staff, food and entertainment - was excellent, though it was a bit tough to get the touch screen to react. The economy seats on the new 747-800, however, leave something to be desired. While the legroom is alright, the seat is very narrow doesn't recline very much, not very comfortable on a 10 hour flight.



Lufthansa Customer review :  19 June 2014 by C Paddock    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had awful experience on Flight 428/429 from Charlotte, NC to Munich, Germany and back. Food and drink ran out before all passengers were served, no effort was made to correct the problem. Very unresponsive flight attendants as well as purser. Would never recommend this airline.



Lufthansa Customer review :  17 June 2014 by F Bertoni    (Brazil)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GRU (Sao Paulo) - FRA (Frankfurt). Impressed with the new Boeing 747-8. Would expect it to be less noisy though. Not a single seat free, all three classes were packed. I have to say that the new seat Lufthansa has chosen for this 748 is quite ok, far better than the A340-600 one's. Cabin crew ok, but a couple of members were everything but polite. Usual long-haul dinner choice (pasta or chicken), usual breakfast. Arrived in FRA 25 minutes before schedule. I keep saying Lufthansa and SWISS beat whatever European airline.



Lufthansa Customer review :  17 June 2014 by B Bayes    (UK)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I booked a return ticket leaving Heathrow to Caracas Venezuela via Frankfurt. The final part of our journey was an internal flight to Barcelona, Venezuela, where we had planned to visit family. This part of the journey was without incident, the return flight was a nightmare. We were due to leave Caracas on May 2013. We started our journey very early leaving to take internal flights from Barcelona to Caracas. Upon presenting ourselves at check in we were informed that our tickets had been accidentally canceled and that it was an internal error of the airline and would be corrected. Another person was called to the desk from the 1st class check in who said that the flights had been cancelled and that we could not travel as a refund had been issued. No explanation was offered and no one knew on whose authority our tickets had been cancelled. We were told the only way we could travel that day was to buy another ticket for nearly Ł3.000, money which we didn't have available at the end of our holiday. The desk attendants refused to help us in any other way.



Lufthansa Customer review :  17 June 2014 by Calcan Gabriela    (Romania)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I traveled on the LH431 flight as a return trip from the US. Considering my initial flight was ok, I was quite dissatisfied with LH431. It didn't leave on time (at least 30 minutes of lateness), the food was less varied and less tasty, there were malfunctions at the entertainment service and the wi-fi network was out of order. The staff were friendly and well-prepared, as usual. I will travel again with Lufthansa.



Lufthansa Customer review :  14 June 2014 by James Wallace    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Munich to Chicago in Economy on an Airbus A340-600. Fasten seatbelt sign turned off five minutes after take-off and not put back on until 30 minutes before landing. Hot towels provided before lunch and after snack. Real tableware used with the lunch, not plastic. Free alcohol provided before lunch, wine with dinner and two choices of after dinner drinks provided. Five economy toilets were provided in the basement of the plane which was a nice stretch and avoided bad smells in the cabin. Cabin crew were professional and friendly. The seats are very tight, luckily, the seat next to me was empty. However, the flight was nearly full.



Lufthansa Customer review :  14 June 2014 by Gerwin Arthur    (Poland)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH431. Service and food was good. I travelled with my wife and it was good that we could book two separate seats at the back of the plane so other passengers would not disturb us during the sleeping period.



Lufthansa Customer review :  14 June 2014 by Niewel Manuela    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH431, ORD-FRA, 3/6/14. Aircraft and flight were excellent, however the cabin crew were not satisfactory. Service was quite slow and at the same time quite hectic, crew were a bit unfriendly, did not come back after a request, when I went into the galley they at first ignored me talking to each other. On the flight to Chicago this was completely different, LH430, 30/5/14.



Lufthansa Customer review :  13 June 2014 by Tegelkamp Doris    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 430, 7/6/14. As usual cabins were very clean, tidy and everything was in extremely good condition. Service as usual very good, attentive and friendly. The vegetarian meal was also very good, same for the beverages. Considering we were in economy class even the wine was good. The snack prior to landing is not tasting good and of low quality. A simple sandwich with cheese or a soup (pumpkin, tomato) would be better and taste better.



Lufthansa Customer review :  13 June 2014 by Georg Konstanznig    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

June 8th - flight LH450 from Frankfurt to Los Angeles. After take-off, when the aircraft was at cruising altitude I needed to visit the bathroom. The flight attendant advised me in a very rude way to get back to my seat. We asked for wine during the flight and were advised to wait for the next service. LH crew usually walks through the aircraft with water etc. This crew did not. The food they served was not good. Overall LH450 flight on Sunday June 8th was the worst experience I have had with Lufthansa.



Lufthansa Customer review :  11 June 2014 by F H Koehler    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from TXL to MUC with LH. As 4U operates almost all flights from TXL nowadays - having a LCC service - I am always glad to get on a LH flight. The flight was very early in the morning with no delay and very quick check-in at TXL. The service - even if decreased over the years - was, including snack and drinks, not worth complaining. Good things at LH are the seat comfort, being better then with the usual LCC at SXF e.g., and a very good choice of newspapers. As for a rather short flight, I really enjoyed the flight and prefer it over other airlines.



Lufthansa Customer review :  11 June 2014 by Jeff Michel    (Switzerland)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-FRA-GOT. No problems with the flights (although first one a bit delayed). Staff attentive and efficient and planes clean and neat. The sandwich they serve is Economy for the flight is Mozzarella, Egg Plant and Aubergine! What on earth makes them think that this is a good combination and why not just serve a cheese sandwich? Judging by the amount of them left by passengers this is a common view point. Overall, very good service but trying a little too hard to make a basic sandwich snack into something almost inedible.



Lufthansa Customer review :  11 June 2014 by Michael Carlson    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-MUC. Always a pleasant flight on Lufthansa. However I thought the seats seemed narrower then on previous flights. Not as much seating room. Food was also not as good as usual. Breakfast was kind of chintzy. Or maybe I just don't like muffins for breakfast. Also not as many movies or TV shows to choose from.



Lufthansa Customer review :  11 June 2014 by Bradesko Marjan    (Slovenia)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

June 1, LH 440, FRA-IAH: Seat 87C - not able to exit any video (touchscreen), had to use the console all over again to restart. Inbound: June 5, LH 431, ORD-FRA, Seat 45C. Technically superb, mainly on-time, unfortunately I had problems with entertainment system on the outbound flight and was unable to recline the seat on the inbound flight - severely impacting my comfort.



Lufthansa Customer review :  11 June 2014 by Buettner Thomas    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH 408 from Dusseldorf to Newark on April 26th and from Chicago to Dusseldorf on May 10th 2014. Both Planes had the same 2-4-2 Seating in Economy Class and are equipped with the new RAVE IFE-System. Seat Pitch is 32 inch and width 17.5 inch which is ok for "midsized" Travelers. Tray table is fixed in the frame of the seat so it doES not shake if the Person in front is moving. Wide selection of Movies (up to date or older), Music or other Inflight Entertainment. Beverage Service frequently (also during the night flight back to Dusseldorf) first served approx. 20 minutes after take off. Lunch was the typical "Chicken or Pasta", my choice was Chicken which was a Curry Chicken and quite good. Flight Attendants were all nice and offered a solicitous service. Breakfast on the flight back was a little bit "well arranged", could be served a little bit more. Anyway it was a quite comfortable trip in economy class.



Lufthansa Customer review :  10 June 2014 by Metz Ulrich    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Check-in ok, flight was ok, but 40 minutes late. Service was friendly. The flight information did not work at all on any screens. I would have expected to get more spoken information during the flight. General: The reduced crediting of miles by booking class is not customer friendly at all. Special upgrade programs: I never succeeded in getting an upgrade to business class with miles online, typically a message appears: Not available, no matter when.



Lufthansa Customer review :  9 June 2014 by C Mayr    (Austria)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-BRU on A319 and E195, flight from Munich was very comfortable as the leg space was very good. Flight was on time and the friendly cabin crew served a tasty sandwich and full bar service. Return flight on E195 was one hour late, due to late income of the aircraft. I was always a big fan of the Embraer plane but this time I was very disappointed. The seats are cramped and not at all comfortable. Cabin crew again was very friendly. Lufthansa is a very good and reliable airline in my opinion.



Lufthansa Customer review :  6 June 2014 by Tommy Desmet    (Belgium)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-BRU in June 2014. Flight was delayed with about 15 minutes due to late arrival from WAW. Cabin clean and comfortable on this Embraer 195 jet. Excellent crew again, drinks and tasty sandwiches were offered on this short flight with a smile. To be recommended!



Lufthansa Customer review :  6 June 2014 by Jonathan Turner    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was lucky to receive a complementary upgrade to business Class for my flight FRA-LAX. As usual in Lufthansa Business Class the service was excellent, personnel always polite and attentive. The inflight entertainment was of best quality in terms of hardware, but fell behind competitors in breadth of offering, where eg Singapore even in economy has at least 5 times the amount. Lufthansa's service is more conservative than eg Virgin which suits my personal tastes more. I paid for a flexible economy class ticket for the trip FRA-LAX returning JFK-FRA which was in my view expensive, but LH was the only carrier able to offer non-stop on both legs - so LH scores again over competitors in this case on global reach. In the past I have been a regular international flyer with LH, having had Senator status for at least 10 yr. However, this has lapsed and I have recently been travelling mostly as an economy passenger. Accordingly I cannot accurately compare the current standard of LH business with many other competitors with the exception of Singapore and Emirates, who unfortunately offer better seat comfort and entertainment. The aircraft on LH450 was a 747-8 which offered less seat breadth in the reclining position than the A380s of Singapore and Emirates.



Lufthansa Customer review :  6 June 2014 by Spyridon Tzamtzis    (Greece)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 475, 31 May 2014 from Munich, Germany to Vancouver, Canada. The airplane interior of this Airbus A330 is modern and the entertainment system significantly improved comparing to the one fitted in most of the long haul airplanes of the company. Probably they start updating the outdated entertainment system used for in the last 5 years, which was famous for its poor performance, poor quality of video, instability of system and small number of choices when it comes to movies and music. The food is good in terms of quality and quantity. The stewardesses are friendly and make you feel comfortable. The seats in economy class are narrow, offering limited inclination of the back. Very uncomfortable, definitely below average comparing to other big players like Qatar, Emirates, Singapore, Turkish. Finally, as always, Lufthansa arrived on time.



Lufthansa Customer review :  5 June 2014 by Simeone Enrique    (Belgium)

Rating 5/10

Score 5 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST-FRA-EZE-SAO-FRA-TLV Fra Tlv &st class on European legs ISt Fra and Fra TLV, very average business class, tatty seats and not such a good check in both ground and board staff "don't give a damn attitude" 1st class to EZE and from Sao to Fra brilliant both 747 400 and 747 800 even better layout, Both lay outs are great. Good service even for a full cabin. 8 pax total anyway. will try them again. will recommend only 1st class their C class much to be desired. Problem with bags in all stopovers, terrible handling service even for 1class pax. This must be improved.



Lufthansa Customer review :  5 June 2014 by Tom McIntosh    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew LH 437, ORD to DUS on May 15th, followed by LH 2706, DUS to HAM. The planes were nice, the seats quite comfortable, the food on Flight 437 decent, and the flight attendants pleasant. We would fly Lufthansa again for sure.



Lufthansa Customer review :  5 June 2014 by Michael Thumm    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had my last flight with Lufthansa on LH430 from Frankfurt/Germany to Chicago on 05/31/14. We had a new 747-800 which was really nice! Also came with some reasonable space for the legs in Economy (I am 189cm tall), however, all the seats in new airplanes today look good but completely lack lumber support. Very good and friendly service! Good food and no additional charges did apply for a glass of wine! Keep that up Lufthansa! Also very clean and friendly looking airplane. And finally many choices for the entertainment program (movies) - very good! However, I will never understand why Lufthansa does not enable the program once passengers are boarding and leaves it running until at the arrival gate. Most people use their own headphones anyway.



Lufthansa Customer review :  5 June 2014 by Marre Rodrigo    (Chile)

Rating 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have made at least 8 business class segments in long haul flights in Lufthansa in the last 12 months and can certainly say that the service is poor. The 747-400 that I flew from Buenos Aires to Frankfurt and Frankfurt to Tokyo are old, the business class is in bad shape, the seats are uncomfortable, and have the most uncomfortable inclination. The entertainment system is outdated and limited. Catering is at economy class level. Service is no better, especially on the flights to Buenos Aires, flight attendants appear tired, uninterested in helping, and some just plain rude. Service is slightly better on the flight I took to Tokyo and Hong Kong to Munich which makes me wonder if the Latin American market is just less interesting for this carrier. In any event, the crew attitude appears in general as "just do not bother me", never a reply to the call button. I am a frequent business flyer and definitely regret to have chosen this airline and will avoid using this service again if I can. One final comment, headphones are attached to the seats and on two flights I had to take the headphones covers that had been left from a previous passenger in order to put the new ones provided to me, that is definitely not good service and not a good hygiene standard.



Lufthansa Customer review :  5 June 2014 by Carla Conti Baker    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying with Lufthansa is always a positive experience to me: reliable, punctual, efficient. I recently flew from Frankfurt to Los Angeles, flight 450, Economy class, and on my return flight LH 453 from Los Angeles to Munich I was able to upgrade to Business class by using my Miles and More account. Compared to the Economy class the Business class seats are very comfortable, allowing to stretch completely and have a nice rest so that the flight time seems to be much shorter. Also the connecting flights to Verona, Italy, with Air Dolomiti were perfectly on time. I only wish that the fares to fly in Business class were not so pricy, i.e. more affordable, then I would book all my travels with Lufthansa in Business class.



Lufthansa Customer review :  4 June 2014 by Dominik Löber    (Germany)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was flying from Washington DC to Frankfurt on Sunday May 25 with Flight LH 419. Good Seats, Food was terrible, Service was not good (I was not greeted by the purser as a Senator & Star Alliance Gold Member), Inflight entertainment very outdated (small screens).



Lufthansa Customer review :  3 June 2014 by R Baumgartner    (Austria)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew on May 26th 2014 with LH 415 from Washington Dulles to Munich. Stewardesses were very friendly and also flexible to help me to change my seat after boarding. Meals were ok, but not as good as on Austrian Airline flights.



Lufthansa Customer review :  3 June 2014 by B Ziegahn    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

May 26 2014, LH 431. Good service and food. Nice inflight entertainment with seatback video screens. Not overly impressed with frequent flyer program - having to pay more in taxes for free flights than with other airlines. The seats on this flight had adequate legroom but were narrower and lacked the softness of older aircraft's.



Lufthansa Customer review :  3 June 2014 by M Marte    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew yesterday from Munich to LAX. Seats arranged in bulkhead 8 months ago only to find agent and Seatguru were wrong (6ft long legged female). We kept getting delivered special meals which we hadn't ordered, nearing identical each time which were just as bad as the regular meals, zero air-con in our section, very grumpy attendants, many people in our section asked about the air-con but nothing was done. If you stood near the galleys to get some air you were greeted with nasty attendants wanting to know why were we up. Very odd customer service.



Lufthansa Customer review :  3 June 2014 by Jochen Ottersbach    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH 431 on 05/26 ORD - FRA we flew first class on the new 747-8. New seats are comfortable. service was what you should expect in first class and food was good. Purserette only briefly greeted the paxs and never was seen again even after the flight had landed in FRA. Her English was terrible.



Lufthansa Customer review :  3 June 2014 by W Pierson    (USA)

Rating 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH458, MUC to SFO, A340-600. Business class without the new seats, actually a rather inferior product and the new seating needs to be much better. Mediocre food, with a veal dish for the first meal that consisted of two bites of dry, overcooked meat. The meal before landing consisted of curry wurst and a small salad. Really, German food is great, but curry wurst as the featured food on a $5000 round-trip ticket? Service was sufficiently warm and efficient. In sum, Lufthansa will reliably get you from point to point (as long as the pilots are not on strike), but it's really an inferior product (a recent Delta business class flight from ATL to Madrid was far superior in every way, e.g., food, comfort, service).



Lufthansa Customer review :  30 May 2014 by Georg Zechner    (Austria)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-EWR economy was a great flight on a 340-600. But the return leg from YUL-FRA was a disappointment. Old 340-300, no USB chargers, a terrible screen, late departure and arrival without explanation and dinner was served by only 2 teams for the entire economy class, one by aisle, which means that we in the back (row 42 of 27 or so) got ours an hour after they began. This also meant on a 7 hour flight that there was little time between dinner and breakfast. In flight entertainment is pretty poor - 3 weeks between the flights and they were still showing the same episodes of TV shows. Food was nothing special, especially the breakfast was an overly sweet muesli bar, a muffin and some fruit. So a mixed bag. The crew was ok though.





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