Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports

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Edinburgh to Buenos Aires via Frankfurt in Business. The issue of the long haul is well documented here but I found it comfortable and managed to get seven hours sleep. What made these flights though were the crew, particularly between Frankfurt to BA. They were everything you want cabin crew to be, and a real credit to the airline. Food was excellent and just the right amount.

STR-MUC-FCO-FRA-STR. First flight on a Augsburg Airways Dash 8, very comfortable, new cabin, 2 drinks on the short flight. Connection in Munich smooth. Despite gate and plane changes no hassle because of Lufthansa's cell phone message service. A321 to Rome also nice experience. Good selection of drinks. Return via FRA. Recently opened LH gate area in Frankfurt is great! Then we were asked to take a later flight due to overbooking. So we got cash compensation plus a train ride plus baggage delivery. Very nice experience overall.

SIN-FRA return on A380 in economy. Service on both flights was very good. Crew extremely polite and always with a smile. Main meal out of Singapore (beef rendang) was a nice surprise. Like that they give a piece of cake for dessert instead of ice-cream. Selection on inflight entertainment system not fantastic, with limited choice. Touch screen is also a little wonky. But if like me, you only watch 1 or 2 movies in flight, it should not be a problem. Had a tight connection in FRA (only 1 hour 10 mins) on the same airline but because the flights were on time, everything went smoothly.

FRA-BOM return on B747-400. Smooth check-in at both places but boarding was very unorganized. At BOM the incoming flight was 1 hr 45 mins late. Aircraft itself a little cramped in terms of seat pitch. Old 747 on FRA- BOM so no individual IFE in seat. Audio channel was not working so it had to be reset for my seat. On the return leg there was individual IFE for all seats and not bad options too. The service was very good though on both legs and very nice food also. No issues in beverages since FAs were constantly serving drinks. There was a medical issue on board about 40 mins before landing in BOM but FAs were quick and calm in action. Slightly expensive ticket but I would fly them again.

LHR-FRA-RIX. Overall good service, on time departure and arrival. Food could have been better, I would certainly recommend for short haul trip.

FRA-JHB-FRA. Travelled A380 in economy. Found seats to be fairly comfortable considering a 10 hour flight. IFE working both ways though the selection was the same both out and return. Did encounter a few problems with the touch screen which did require repeated 'jabbing' on occasion. FA's on both legs very good, especially on trip back when one of my children was ill. Food was not good on both legs. Had contacted Lufthansa prior to flying due to food allergies, however meal contained problem food! Also had problems with seat reservations as we were travelling as a family. Attempted to resolve with LH prior to flying without success. E-mailed complaint to them and still waiting for reply 2.5 weeks later.

FLR-FRA-TXL on a busy Saturday on E190 (LH Regional) and A321, both flights packed but still on time. Loved the Embraer with wide leather seats and generous legroom whereas the A321 felt more tight with their usual European configuration. Service was efficient as usual on LH and they even served sparkling wine, wines and beer for free with a small snack on their intra-European as well as on the domestic sector! Moreover, Terminal A at FRA seems to have undergone a facelift lately with a new terminal building added to it and changing planes was a pleasure.

Doha to Frankfurt on A340-600. Cramped seats on this obviously tired plane. Was quite surprised that there are no individual IFE's for passengers on this 7 hour flight! Food was greasy, cold and inedible and only one meal served. The crew were not very friendly but at least professional.

HAM-FRA-HKG-MUC-MXP. Outbound I traveled with a cabin baggage and I found the ground staff and the crew very efficient: they let me board first and helped me to secure my parcel on the seat with an extra belt. As I was early and I wanted to avoid to run in FRA, I managed to be rebooked for free on an earlier flight ex-HAM. HAM-FRA with A319, almost empty and on time. Long way in FRA to get to gate. FRA-HKG on 747: not very new, neither extremely comfortable, but ok. IFE correct. I was in last rows so I couldn't choose the meal and I had a very bad one. HKG-MUC, A340, very new and comfortable, very nice flight with good IFE. MUC-MXP operated by Italian partner Air Dolomiti: EMB-195, modern and comfortable plane, staff a bit rude. All the flight were on time. Flying LH is a very nice experience.

LHR-FRA-JFK and FRA-LHR. A321 London legs, A380 to JFK. All flights on time. Check ins and cabin crews very good. This is the fourth airlines A380 I have used, on a par with Air France but not as good as Singapore or Emirates. Return to FRA was a United code share.

Flew Munich-Izmir-Munich, economy. Onwards flight very good, smooth, good food, drink service through whole journey. Return, delayed 30min which is ok, food also very good, but after crew served food they disappeared. Difficult to get any extra water.

Toronto - Dusseldorf - Manchester. An hour and a quarter late leaving Toronto, but most of the time was made up en- route. Not great legroom due to a large metal box installed below the seat in front. Still, the seat next to me was empty, which is always a good result. Ran out of most food options - the only one available by the time the cart reached the back of the plane was a vegetarian pasta dish, which had seen better days and was barely edible. Nice little cake though. Arrived about 20 minutes late into Dusseldorf, resulting in a full-tilt sprint through Dusseldorf Airport to make the Manchester connection. On arrival at the gate, we were hunted back upstairs to get a green security stamp, which nobody had informed us was required. Once on board the Manchester flight, everything was fine. Seated in an exit row, which was far more comfortable than the longer flight.

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