Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports

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KRK-FRA-BHX. Very good service received on all flights, despite one way ticket. Food was delicious, unlimited beverages, which was a nice touch. Cabin crew make your flight a pleasure and I would recommend.

FRA to WAW return. First flight on an Airbus 320 and the return flight was on a CRJ-700. Both flights was on time. Very good leg room on A320 and even on CRJ-700. Crew were friendly with drinks and sneaks. Bags were soon on belt in WAW but not in FRA, but still OK. A very good experience on LH.

HKG-MUC-AMS and back Economy Class. Flying with my wife and one year old son. I had booked an infant ticket for my son but apparently with Lufthansa this does not mean you automatically get a bassinet seat. In HKG at Skypier (ferry port) staff approached us as soon as we joined the queue (of one) for check-in apologising there was no bassinet seat available for us but they would give us an extra seat between me and my wife for our comfort. A good solution and we had a reasonably comfortable flight. On the way back, though, again no bassinet seat. What was worse, the arm rests were immovable so we could not lie down our son across our laps nor could he sit on my wife's lap face her as there was no legroom for him. Repeatedly asked the staff before and after departure to find a better solution but they refused to help and claimed the flight was fully booked. It wasn't! Once airborne I took matters in my own hand and found a helpful traveller with an empty seat next to him who was willing to change seats. And in another row a traveller was willing to give up the empty seat next to him. It took a bit of moving people around but people were very helpful and thanks to them we had a good flight back. But no thanks to Lufthansa!

Flew CGN to HAM on an Airbus 320. Flight was late by 5 minutes, but crew made it in time to Hamburg. Crew were friendly with 2 drinks (coffee and juice) and a muesli-bar. Bags were soon on belt. I was given an exit row, and had enough space.

Flying on Airbus A380 FRA-MIA in First Class. Excellent plane and service. 5 star product. Limousine service in Frankfurt - discreet and efficient. First class lounge very nice. Not so crowded like Senator lounges or Business Class lounges in the morning. Service on board beyond good. Very comfortable seats with a complete bed. Bathroom on board - lovely.

LH458, MUC-SFO. Left gate on time, but was held up at the de-icing platform, but arrived only a few minutes late. The new first class is great, we were only a couple of PAX in first class and received all the attention that we required. Food is also great including caviar for starters. Only tried their Riesling wine as I stayed with beer for the rest of the meal, but the white wine was great. Did not have the opportunity to try IFE as I opted to stream live television on my computer thanks to FlyNet and on-board power. Lounge in MUC is also a real gem. Very friendly service. Passport control takes place inside the lounge. Wonderful buffet and a la carte menu. Tried their Wienerschitzel with a draught beer from a local Bavarian brewery. Bags arrived in SFO about 10 minutes after w had parked at the gate.

Copenhagen to Hong Kong through Frankfurt, Economy, January 2013. The intra-europe flight was in an A321 - as always a nice experience. This time with quite few pax. The cabin was clean and service was snappy. Short connecting time in Frankfurt but with long walk so I barely had time to make just one phone call before entering the next flight. The Hong Kong flight was in a B747-400 out of Frankfurt at approx 10pm. Not a full flight and I had a spare seat next to me. Food was good and warm - I went for the Chinese options - so much better to get some rice for breakfast than some day-old Omelette. They had green tea onboard so that was also nice - apparently this is not always the case. I found the AVOD quite poor. Not a lot of selection and out of interest I also checked the children's section and there was just one cartoon listed. The lavatories did get quite dirty during the end of the flight. We landed on time in Hong Kong. I noticed that the announcements from the cockpit were considerable more thorough in German than in English.

FRA-DEN, First Class. Lufthansa is using the new first class upstairs - bed and first class seat all to yourself. You can pick and choose when you want to sleep or sit and watch TV/eat etc. Other first class seats turn into beds, this one gives you an option between two. By far the best F class in the skies. Transfer in FRA - went to the first class terminal - nice, but why do I have to walk to get there? There should be an automatic transfer from the airplane during transfer flights. This is not the case. Car picks you up, but only gives you an option between terminal first class lounges which are not on the same par as the separate terminal. Service was great, personable enough, but not too friendly. Food - fantastic. Only few items that LH really needs to look into. 1 - Temperature in the cabin - too hot, it was impossible to sleep. 2 - First class kit - no moisturizer, no lip balm. 3 - First class terminal transfer - should be automatic. 4 - Selection of on-demand movies below anything I experienced.

From Amsterdam, Netherlands through Frankfurt, Germany to Tokyo, Japan. The overlay was 1 hour and saved me 300 euro, so that was an easy decision. Have made the flight to Japan multiple times with other carriers. Lufthansa has been the best so far. Brand new 2010 Airbus A380-841 plane is stationed for the flight if you decide to fly over Frankfurt and it was very comfortable. Had probably the best seat as I had unlimited legroom, so my review might be biased. Very friendly attendants and they don't mind bringing along quality German beer or snacks on request. I was surprised that they came along to ask if I wanted another beer as soon as I finished one. Lufthansa has done very well and I will certainly fly with them again next time. The only thing disappointing was the fact that even Aeroflot has more movies available on their entertainment system, please Lufthansa add more, I ran out of new movies on my flight back, which was a pity!

From Tokyo, Japan through Munich, Germany to Amsterdam, Netherlands. (LH711) The overlay was 2 hours and saved me 300 euro, so that was an easy decision. Have made the flight to Japan multiple times with other carriers. Lufthansa has been the best so far. Due to a heavy snow storm at Narita they couldn't de-ice one of the wings before the other was frozen again. Eventually, along with many other flights, had to cancel the flight. Although I was frustrated about the cancellation I was surprised with how well Lufthansa arranged everything afterwards! Within less than 2 hours I was settled in a quite good twin room on my own! They gave us priority at customs and arranged a special bus close to the terminal. The next morning we were picked up and didn't have to worry about everything. A good addition to the cancellation was that the plane was empty (probably lots of people rebooked) so I could occupy 4 seats and experienced the first flight in which I was actually able to sleep! Very friendly attendants and they don't mind bringing along quality German beer or snacks on request. I was surprised that they came along to ask if I wanted another beer as soon as I finished one. Lufthansa has done very well and I will certainly fly with them again next time. The only thing disappointing was the fact that even Aeroflot has more movies available on their entertainment system, please Lufthansa add more, I ran out of new movies on my flight, which was a pity. But I didn't care as I was able to sleep!

It was my first time flying with Lufthansa and I would definitely fly again! Food was excellent on both flights (ATH-FRA-ATH). Very good and friendly service, I actually had a funny conversation with one of the flight attendants which made the flight more cheerful. The only disadvantage I found was the lack of TVs and in the ATH-FRA route, there should be more announcements or probably more details about our flight but that was ok!

FRA-EZE-FRA return, 747-400, seat 4D. Food and drink selection and quality good, crew efficient but not particularly friendly. Entertainment selection poor. The biggest problem with LH business class seats is that some of them don't even make an angled flat bed. On this flight I had to put a sizeable back pack on the leg rest to make a flat bed. Not really good enough for a major full service airline.

BOG-FRA-BOG in A340-600, J Class. Outbound Check-in at First Class Counter due to SEN Status. Avianca Lounge at new BOG terminal a joke, still a preliminary lounge almost 3 months after opening of the new terminal, so I preferred to walk around the shops. Priority boarding worked well, nice welcome aboard, very attentive service from the crew, very good F&B selection of high quality. AV selection ok, but I just wanted to sleep which is not possible on these seats, it is impossible to find a comfortable sleeping position, one always slides down and the seat is too short in the flat position. Welcome lounge at FRA closed when BOG flights arrive, very bad point! Flight back to BOG more enjoyable as it is a day flight, excellent crew and service, flight packed in all classes, only 2 seats free in Business, and one of them was next to mine, so perfect conditions to spread out and relax. Again, very good F&B selection of high quality. I thought of upgrading to F for this sector, but I am glad I did not, as the plane was still equipped with the old F and furthermore F was full. Seats in Business are fine for chilling during a daytime flight, but sleeping comfort is completely outdated. Overall a recommendable experience, apart from seating.

LHR-FRA-SIN in business. Check in efficient but felt very cold with no interaction at all. Lounge at LHR is adequate but not great, flight itself was on time, seats are basically economy with the centre seat blocked off, not worth paying extra for. Parked at remote gate on arrival at FRA but even with the bus journey it only took 30 mins to reach the Z gates. Again lounge not great but only there for a short period. A380 departed slightly late but arrived on time, it is a very quiet plane but the cabin feels huge. All staff were friendly, the food was OK but way down the list compared to most of the competition. Now to the seats, all the bad reviews are correct, they are just terrible and nowhere near the standard of any other carrier I have travelled with. The screen is also too low and too small and no better than most economy products. The only saving grace was the price so on that basis I suppose you get what you pay for.

Frankfurt - Chennai and return. The seats are narrow and uncomfortable, the seat cushions give little support. On the first leg, leg space was limited by IFE equipment. Staff are welcoming, helpful. Food was great, good choice (for Economy) of vegetarian fare. Did not try the IFE much, so cannot comment.

FRA-LAX-FRA, Economy Class. Flew on the new B747-8I. Nice cabin, quieter compared to older aircraft. No amenity kit on a 11 hour flight - would be nice with at least some earplugs and a sleep mask. Was asking if there would be WiFi on the flight(s) but the answer was 'No, the aircraft have not been retrofitted yet'. Mediocre selection of IFE, 5-8 movies in each category, and lack of quality movies. Was offered 2 options for meals, one with meat and one vegetarian, except for breakfast on homebound leg, quality was OK, but very cold and dry bread rolls served. Dinner and breakfast served, with snacks and drinks available in the galley between meals. Unaware of this fact, I called a FA and asked for a soda, giving me the message 'I'll get one for you now, but next time use the galley', no smiling. Very nice to have power outlets in economy, as well as USB for charging your iPod, iPhone. On time arrival.

Friday night flight from Geneva to Berlin (Tegel) aboard a recent A319 with leather slim line seats. Drinks and sandwiches served in the economy cabin. Ontime departure and arrival. There were a few passengers standing in the aisle, drinks in hand, talking loudly and disturbing everyone.

Hong Kong to Manchester. The newly fitted 747 wasn't as bad as others made out and the seat back tv seemed massive after our previous flight on a Qantas A330! Service was quick and basic which wasn't an issue as it was an overnight flight. Seats were okay - I thought the back design was excellent as it liberated a few extra cms for the knees. IFE was okay but the touch screens were frustrating and the movie choice was limited. Transfer through Frankfurt very good and all in all, LH did a reasonable job for a cheap ticket cost.

BCN-FRA. Lufthansa check-in in BCN has to be one of the craziest things I have seen. One huge line, machines not working, pushing, shoving, people fighting. Lufthansa personnel did not care or move to help. After the nerve wrecking experience that lasted at least 2.5 hours, barely making our flight. Flight on time, aircraft clean, adequate service in economy. FRA airport facilities are inadequate. Bathroom has to be the smallest bathroom I have seen. Food options are extremely limited. Sausage and Sauerkraut is not what people from other countries want for lunch. Immigration officers extremely rude. Gate personnel beyond rude. If at all possible, I will avoid this airline because of their airport/ground operations and check in process.

Flew Singapore to Frankfurt then on to Edinburgh. A380 for the long leg. Seat is hideous. It's not lie flat, it's hard and the TV is too low. Wines were awful and the food average. I had just come from a Singapore airline flight from Melbourne and the comparison isn't there. Lounge in Frankfurt was nicer than I recall but fairly limited choice. Wouldn't fly them again. Most uncomfortable journey I have had.

BKK-FRA, First Class. A340-600. When I walked on board to my 2A first class seat, it was a blast from the past. I first flew first class on LH 10 or 11 years back from FRA-CPE, and this cabin was exactly the same! Although it was in great condition, the seats were the old puffy ones and the inflight entertainment was the tiny screens. I told the flight attendant and she told me about how superior their new FC product is on the other aircraft. The crew did everything to make it very comfortable. More importantly their inflight service is on par with the Asian first class cabins. Both ground staff and in flight crew made you feel special, and were so accommodating. And using the Thai First Lounge is always such a treat.

We flew LH3241 on 24 Jan from Paris to Berlin. Flight from check-in to arrival in Berlin was a pleasure. Check in and boarding process smooth and civilized. Onboard service very good! Typical German hospitality, service with a smile and personal touch without being rushed. Very good seating/pitch. Reading material, and a delicious, very nicely presented snack, delicious coffee everything offered free of charge by a motivated cabin crew. Checked baggage also included of course. All this for a very reasonable fare. Lufthansa will remain my first choice as they provide real value for money and reliability. There were also some staff members around to help you when needed in the air and on the ground.

Brussels to Kuala Lumpur through Frankfurt and Bangkok, Economy. The long haul stretch now uses a new A340-600 instead of the old B747, and this is a huge improvement: new thin but relatively comfy seats, IE on Demand (limited supply of movies, but enough to keep you busy, good quality and touch screen). 6 spacious toilets. Staff are efficient and courteous, and come around regularly during the night to offer glasses of water or juice. There are too few touches of luxury (no printed menu, no brandy or I might just have missed it), seats pitch is still a bit small, and food quality is variable (just a mini snack in the short haul flights), but it was all efficient and punctual. Another big plus is the new Lufthansa terminal: you still have miles to walk, but it is beautiful and spacious, and queues are security are very well managed. To conclude, this Lufthansa route is now my preferred choice.

MUC-STR. Boarding in Munich was smooth, although we had to go by bus as the plane was parked somewhere on the apron. Waiting area in MUC is clean and nice. Free newspaper and coffee/tea available. The flight itself was operated by Lufthansa CityLine, with a brand new Embraer ERJ195. The cabin was very spacious, seats were comfortable, enough space for hand luggage, pretty big windows. We departed on time. FA's were very friendly and professional. Although this was only a short flight we got a small snack and a great selection of beverages, I decided on some German beer. Shortly before landing the captain informed us about the weather in Stuttgart and that we will arrive on time. All in all a pleasant flight.

FRA-MIA on Dec 29 and back on Jan 13. Great flight on the A380 which I consider to be a fantastic plane in terms of peacefulness of the cabin. The seat in economy is a little hard even if its leg room and wideness are acceptable. IFE not the best I have seen, movie and music selections could be improved in my opinion. Crew friendly and professional both ways, ground service good as well and in Miami (coming from Bogota) I was able to check my luggage (self-service) more than 4 hours before the scheduled departure time which was great. A special remark about the quality of the food which was higher than average and pretty tasteful. Would choose them again for any intercontinental route, if they keep competitive prices as it was for this trip.

ABZ-FRA-NRT in business. Early flight from Aberdeen. Servisair lounge at ABZ very basic as expected. Flight left on time. Decent breakfast served. For once arrived on time into FRA. Usual remote stand and bus transfer. I've transited through FRA umpteen times but still find it confusing! A380 departure from Z gates. Surprisingly good business lounge at the Z gates. Decent food and drink options and managed to take a shower as well to freshen up before the 11 hour flight to Tokyo. Separate boarding for business and first class. Very light load in Business class on this flight. Maybe 20 of the 98 seats occupied which meant I had two seats to myself. Service was excellent as were the food and drink options. Angled bed for sleeping which I found okay. Wouldn't be as good if there was a third party in the adjacent seat to climb over. IFE was decent. Usual tail camera gave a nice view of landing at Tokyo. Overall pretty pleased with my flights. Had it been a full load the experience might have been somewhat different.

FRA-JNB-FRA in A380. Airplane comfort was disappointing. Seats not as wide as on other planes, very hard and uncomfortable upholstery. Attentive staff. Food from JNB to FRA was bland and not good. Wines were of terrible quality.

GVA-FRA-ATL / IAD-FRA-GVA. Very rude, unfriendly and unprofessional staff in FRA for my flight to ATL. Due to plane change, they changed my seat from 1st row to last row without asking. When complaining they rudely told me they could not do anything because the system did it. After 10 mins, an announcement was made for economy passengers that as the plane was bigger, if they wanted to change seat, they could come to gate for a seat change. On my return flight from IAD-FRA, I was in Upper Deck. For breakfast, I asked for orange juice and for 2nd service water, they put the water in my orange juice instead of giving me a new glass! During duty free sales, I asked for a product and was told they didn't have it but they did in Economy and I could go downstairs to Economy and ask! Went and waited 12 mins in front of crew, seated and chatting together before being rudely asked: 'What do you want?' A shame to pay that much for Business class ticket for this service. Will not even expect this service on a low cost airline.

DOH-FRA onward and return, CDG-FRA-DOH. Onward direct flight LH 621 took of on time and was comfortable for having booked bass seat with our infant. FA's were quite friendly and caring. Had a sandwich and an excellent breakfast served before landing in Frankfurt around 7am. Return flight from Paris CDG. Though the flight was late, announcement came in early. Pleased to have called us to board the flight first as travelling with infant. Nice veg sandwich and drinks served on 1 hr flight to Frankfurt. Connecting to gate C was long, but swift. Return flight FRA-DOH was 7 hrs. Flight attendants were friendly so overall a very good experience. Will fly Lufthansa again.

LHR-HKG-LHR. First time flying with Lufthansa as they offered a reasonably priced return ticket during the Christmas and New Year period. Seat comfort was surprisingly ok, I didn't find the seats hard at all. Short flights to/from Frankfurt were great, passengers were loaded onto the plane quickly although at both ends there were delays of approx 30 minutes in the actual boarding time. Short haul aircraft had leather seats (A320 and A321) and snacks were served promptly. Frankfurt-HKG food was only served about 3 hours into the trip and it was a late night flight (boarding at 11.40pm with 15 minute delay which meant we had "dinner" at around 3am). HKG-Frankfurt there was noticeable bias of the FAs between German speaking passengers and non-German speaking passengers which I found a bit off putting. On serving the main meal, FA did not ask the (German speaking) passenger in front of me to put up their seat even when requested, she either didn't understand or pretended not to understand. When the passenger finally put their seat up it ended up spilling my drink and when I asked for extra tissues, she looked annoyed. I usually fly Qantas and BA and have never noticed bias of this sort.

VIE-FRA-LHR. At Vienna airport everything worked smoothly, flight ok, just a small service of a tiny snack (chicken on potato salad). FRA-LHR - flight delayed due to crew issue due to weather in London. Staff did not really care about pax.

EDI-FRA. Lufthansa cancelled our flight on the 1st of January giving us less than a months notice. They couldn't find a flight on the same day except from Manchester (3 hour drive from EDI). After 5 conversations with their customer support we booked alternative tickets with British Airways. Terrible customer service.

LH782, FRA-BKK with a A340 600. Seat comfort is poor due to extremely hard seat, you cannot sleep in this seat. The service was fast. More toilets needed. In Flight entertainment is easier to use than in business class due to touchscreen. Boarding procedure could be improved in Munich.

Recently took flights LH404/405 return from Frankfurt to New York (JFK) with an Airbus A340. As this was an evening flight, check-in and boarding was relatively uneventful and efficient. In Y class you don't expect much service during the flight, but the FA did a good job in satisfying our need for beverages. Managed to get some sleep in the seats (leg room was okay), the IFE system was lacking some new movies and was underwhelming as a whole. Food pasta or chicken (my choice) was decent. 9 hours flight was on time and de- boarding went quickly. Return similar. Overall, I have no complaints whatsoever. LH remains reliable.

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