LUFTHANSA review :  9 September  2008 by J Aberg   (Sweden)

Travelled CPH-MUC-CPH on LH. Not a big fan of this airline usually, but must admit that they did a pretty good job after all! By the way, MUC airport is a real treat that adds to the experienc

LUFTHANSA review :  7 September  2008 by Chris Joynes   (Switzerland)

GVA-FRA C class. As I was flying First on my second leg, I was allowed the F class product on first leg. GVA check-in perfect, F lounge hidden behind a sliding wall is comfortable, limited choice of drinks although there is one Champagne, food limited to miniature snacks – nowhere near as good as the new F lounge in Zurich. The locals believe that GVA is treated like ZRH's poor and undesirable second cousin! I'm inclined to agree. Accompanied from lounge to aircraft through private security and to an awaiting limo, which nearly made up for the disappointment of the lounge. Shown to aircraft seat by limo chauffeur. Onboard : same seats as Y class, no welcome drink - not even water - despite it being the middle of Summer. Lunch, a small snack that would have been more at home in the Y cabin. I asked for Champagne (which wasn't on the trolley and was opened and served behind the curtain) the first taste of which told me it wasn't chilled nor was it Champagne! I asked what it was and was told it was a Spanish Cava. It wasn't very nice and so I left it in favour of some water on the second trolley run but unfortunately that never came! FA's disappeared behind the curtains and that was that. Arrived Terminal A, shipped by bus to Terminal B, had to walk back to Terminal A and then on to the furthest possible point in this Terminal to get the shuttle to the F Terminal, so don't believe LH promise of personal transport directly from the aircraft to the F Terminal – it simply isn't true. I asked about this upon disembarking but was told there was only the bus. So a journey that was supposed to take 2 minutes actually took me a long walk, clearing customs and passport control, exiting the airport and half an hour! At the First Centre (shuttle pick-up point), which had a much-needed iced-water machine in the corner, I commented on the ridiculously complicated and long journey from the aircraft and was told that they "know it is really bad and are trying to make it better". This was August. They had told me exactly the same thing last January and nothing has changed, so I can't see how or where they are trying to make it better. It would be nice if the LH website actually told the truth and the whole truth, so that unsuspecting pax like myself would at least know what to expect. After having read all the latest information on the LH website, I was really hoping that this journey would be a vast improvement on my past experiences with LH but overall it was a fairly poor show.

LUFTHANSA review :  1 September  2008 by N Craig   (UK)

I have taken 3 return trips with Lufthansa on Frankfurt - Shanghai route in business class. Alas, Its a corporate deal so no chance of flying with someone else! Even though I score the fare as reasonable value, it no way compensates for what I think is a really poor offering. The lie flat seats are ridiculous for anyone over 6ft. They don't provide support and I have to sit sideways to accommodate my wide shoulders. In case your think I'm on the heavy side, this is not the case, the seats are simply too narrow. All three 747's flow to date have been tired and simply dirty. Doesn't anyone clean them? FA's have been on the whole pleasant, even friendly and efficient. In flight catering is very poor and very small portions. The breakfast service is particularly disappointing. They must improve this aspect of their service as flying for 11.5 hours on two small meals of questionable quality and blandness is simply not good enough. Frankfurt business lounges are a joke. The food there is simply awful. My trips have taken place over a five month span and the much vaunted entertainment service has not been updated in this time. Its the same stuff each time both in and out. Summary: a cheap and cheerful business class service - minus the cheerful bit and only just making the cheap category!

LUFTHANSA review :  28 August  2008 by P Stylvig   (Denmark)

Buenos Aires - Frankfurt Business class. Website says everything operating normally, at airport staff says everything works normal - at boarding they say restricted inflight catering due to a strike in Germany days ago! Result no papers, no decent food - after hours of flight they offered a box of uneatable stuff. The excuse that it was due to strike in Germany cant be right - the box said LSG in Argentina. I was offered a roll from the staffs own food because I suffer from hyperglucemia, 14 hours of the trip left to survive on water and juice. I only had this kind of experience in third world airlines before - but Lufthansa seems to adapt themselves to that standard. I wrote LH after getting back - but 3 weeks later I have not received any answer.

LUFTHANSA review :  28 August  2008 by R Sanyal   (USA)

Detroit to Calcutta via Frankfurt and back in clean planes. All flights on time. Special meals delivered as requested - portions just right. Luggage checked through arrived with us. All flights were crowded. However, did not have to pay extra to check in luggage or to buy an alcoholic drink on flight (good selection) or pay for the several meals or to use the headsets or to use a blanket and pillow. It was a pleasure flying Lufthansa - what a contrast from the fourth world plane service provided by US based airlines!

LUFTHANSA review :  28 August  2008 by Kim Krister   (Finland)

HEL-CDG return via FRA. Flights with A320/A321 were comfortable, good leather seats, ok seat pitch. Efficient and easy 70min transfer in FRA. Flight with older B737-500 to CDG was uncomfortable though : hot and tacky cabin, noisy aircraft, modest crew. Overall a good experience with Airbus flights, friendly and happy crew, and I surprised that they offered hot meal with large chicken fillet, which is rare for 2 hours flights within Europe. Overall this was a better product in economy than Finnair has.

LUFTHANSA review :  22 August  2008 by Kurt Müller   (Germany)

FRA-MAA on newish A340 with personal TV screens. Very modern, bright interior and seats that seem to provide more legroom than the previous designs. Excellent food (main course and pre-arrival snack) and beverage service. Flight about 80% full, so crew not stressed out and very friendly. Cabin layout featured downstairs toilet, which in itself is a good idea. The only problem seems to be that certain passengers are resistant to signage that forbids waiting on the staircase leading down, requiring repeated intervention from CC to achieve the comfort and convenience the designers had in mind. On time departure and on-time arrival. LH are improving in areas of seat comfort, IFE and catering.

LUFTHANSA review :  19 August  2008 by F Oegema   (Italy)

Milan Linate - Baku via Frankfurt Economy A300/600. Decent flights and service, although online checkin did not allow me to choose an exit seat as all of them were occupied even 1 minute after checkin opened: obviously exit seats are pre-booked randomly which is a huge disadvantage for very tall people like myself. Fortunately I got a free seat next to mine on the longer flight to/from Baku as seat pitch is not great. One thing I have noticed with Lufthansa is that they are much more waste-conscious than other airlines: you get your sandwich in a simple paper wrapping, not those horrible boxes full of useless plastic and paper that other airlines do. Otherwise food is standard airline fare, not very good. Drinks plenty, though.

LUFTHANSA review :  11 August  2008 by Roy Beasley   (UK)

I wish to express my appreciation for the care and attention shown to my wife during our journeys with Lufthansa in July 2008 from Manchester via Frankfurt to Moscow and returning from St. Petersburg. She was given wheelchair assistance throughout, and we particularly valued the facility of the Frankfurt Care Centre where we spent much of a 5-hour wait for the connecting flight to Moscow. All airport and cabin staff were helpful and courteous and a credit to your Company. Procedures were made as easy as possible for our group of three travelling together and for all of us the experience of flying with Lufthansa was a most pleasant experience.

LUFTHANSA review :  11 August  2008 by M de Boer   (Netherlands)

LH 4677 to Frankfurt nothing to complain. The moment we arrived in FRA the problems started for our flight to Beijing. The plane was broken, hydraulics problem, and was not able to fly, so we must wait 2 more hours in the departure area - not a voucher for free drink and not adequate information. So 2 hrs later we departed. We had a bulkhead seat, because me and my wife travelled with a baby. That place was as narrow as the rest of the economy class. On the way back to Munich an A340 which was much better and has more space.

LUFTHANSA review :  7 August  2008 by Chris Joynes   (Switzerland)

BOS-FRA-ZRH-GVA in First. Lounge in BOS is a joke, about 35 people tried to get in a room with about armchairs. Choice of drinks/snacks extremely poor. The omnipresent sickly smell of soup, common to all LH lounges, reminded me which airline I was flying. No accompanying to the aircraft. Special boarding consisted of all C and F class pax herded to the front of the Y class lines, which attracted comments from numerous Y class pax, not a pleasant start to a supposedly F class experience. Old 747 showing its age. Seats are very narrow for F class, legroom is adequate. My seat bottom sank alarmingly towards the floor but fortunately the seat next to me was unoccupied and was marginally better but not at all what anyone could call comfortable. The Captain tried to move 2 pax from the front of the cabin to the back in order to accommodate 2 of his friends which he had apparently upgraded. After much discussion ending in the pax refusing to move, the pilot sulked off to his cabin muttering to himself! Very professional, I thought. Champagne was of good quality and served at the correct temperature although (amusingly) in large wine glasses as opposed to proper flutes. Service haphazard at best, with only one FA really knowing what she was doing. The meal was rushed, the crew obviously wanting to stop service ASAP and the lights went out about 7:30 p.m. local time! I was still hoping for a choice of cheese, which, under protest, did arrive. Someone else's main course was served to me. I pointed this out and it was whisked away to the pax across the aisle! I eventually got my main course but it was served less than lukewarm. The reason for this was that a "new F class FA" who's first time it was in-flight in F, insisted on warming up and dressing the plates. I was never offered desert, the FA pushing me to have coffee even after the main course! I later went down to the galley and found the crew, some from the C class cabin, feasting on the remaining F class food. I of course asked them what they thought of my dessert. (This seemed to lose something in translation!) Service was dismal, maybe just acceptable in Y class on a bad day but certainly nowhere near what is expected or promised. Arrival in FRA was a shambles. Transfer desk was "closed" with 2 staff shouting at pax that they opened at 6 a.m. and it was only 5:40 a.m. I insisted on receiving the transfer information I needed (directions to the F Terminal Lounge) stating that it was their schedule that had my aircraft land half an hour before LH started work at FRA and that it wasn't my fault! So much for the "limo transfers to the F Terminal" and "wonderful experience" or words to that effect. The F Terminal is not accessible airside and means clearing customs and then walking miles to the reception area where a mini-van takes one on a 10 minute journey around the airport to the remote F Terminal. Once there, the service is amazing. Facilities, except for sleeping, are second to none. There is a restaurant, as well as comfortable lounge areas. They have their own passport and customs in-house and a Jeep-type car took me to my connecting flight over a mile away, which was very nice. I had saved my airmiles for nearly 2 years in order to do this flight as a special treat. I would recommend others not to waste their hard- earned points on LH. It is in my opinion, nowhere near a F Class service and LH do not deliver the product stated in their publicity. The one star I gave is for the good on-board Champagne and the First Terminal at FRA. The rest of the experience was the worst F class I have witnessed. If I'd have had paid real money for this flight, I would certainly have demanded at least a partial refund. Beware!