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LUFTHANSA Passenger Reviews and Passenger Trip Reports |
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LUFTHANSA customer review : 13 October 2009 by Chris Joynes (Switzerland)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Augsburg Airways Dash 8, GVA-MUC and Lufthansa Ciyline CRJ 700, MUC-BSL. Both flights good.
Drink/croissant, drink/sandwich. Small cabins, efficient FA's, not too smiley but not cold.
Boarding no problems. Perfect feeder flights : I've also tried the (pure) LH on these feeder
flights and I would say they are probably not as good.
LUFTHANSA customer review : 1 October 2009 by M Morgan (Germany)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
FRA-LCA-FRA. Crew friendly and helpful. Surprised they served hot meal and free drinks but no
spirits available. For the price paid (99 euros return) could not really expect much more and
would fly with them again if same fare available. Not sure if paying more would be value for
money.
LUFTHANSA customer review : 1 October 2009 by M Auerbach (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Chicago to Munich and return n economy. Good service by the flight attendants, and plenty to
keep you occupied if you are able to fly on one of the upgraded A340-600s, which offer in-
flight entertainment in all classes. The downside is the tight seat spacing, just 31 inches
of seat pitch between each row!
LUFTHANSA customer review : 1 October 2009 by D Maler (France)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MUC to SFO economy class. A340 clean and comfortable with good personal entertainment system.
Economy class not so roomy but OK. Outstanding service from staff, caring and pleasant. Great
food and all drinks included with no extra charge, including Cognac. The only drawback I can
think of is the lack of consistency of information provided by their hotline (in France),
first call it was stated that it is not possible to reserve your seat in advance, second call
it was done by the agent but too late to secure the duo seats of this aircraft.
LUFTHANSA customer review : 28 September 2009 by Alexander Huehmer (Austria)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
MUC-EWR-MUC on A340-600 with a full cabin. Outbound food inspired by Munich Octoberfest - with
somewhat strange culinary offerings. Wine selection ok although champagne is of inferior
quality. Staff friendly, addressed by name which is not typical even in C class of Lufthansa.
IFE with wide selections of up-to-date movies, but do not like their CD options. Seats are
fine, although angled-flat. On the way back we faced an emergency landing in Gander due to a
passenger in serious medical conditions. Crew very professional and tried everything to
shorten the stop at Gander. Managed to sleep for 5 hours with cabin light perfectly dimmed.
Breakfast good but a little too small.
LUFTHANSA customer review : 26 September 2009 by S Paice (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-FRA-LHR. Good all round - easy check in and bag drop, on time flights in both directions
and a nice (if basic) sandwich in both directions. Very tasty Warsteiner beer too! Crew
pleasant and attentive, I was impressed with the experience and would use them again for short
haul in Europe.
LUFTHANSA customer review : 24 September 2009 by C Elowsson (Norway)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SVG-FRA-JNB. For strange reasons it felt more roomy onboard the 737 than the 747. However with
a full 747 service level was solid and good, food however simple but sufficient. Oldfashioned
entertainment system with lousy sound quality. Return flight JNB-FRA experienced similar
service in full 747, food however from JNB a disaster. Staff friendly and attentive.
LUFTHANSA customer review : 24 September 2009 by Paritosh Vasava (Finland)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Helsinki-Frankfurt-Mumbai return. All the flights on time. The food on all flights was good.
Frankfurt-Mumbai and Mumbai-Frankfurt flights were operated with Boeing-747, flights were
comfortable but without any entertainment. The flight crew was quite cheerful and helpful.
LUFTHANSA customer review : 22 September 2009 by Ian Oliver (Finland)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
FRA-SFO. Poor economy seating, but attentive and professional cabin crew. Food is fairly good
and drink plentiful with crew offering water, juice and snacks throughout the flight. B747-400
fleet does not have at-seat IFE relying on monitors over the aisles instead. If you're
travelling with children then this can be a problem as they can't see the monitors easily and
some programmes might not be suitable. Lufthansa doesn't market itself as being child-friendly
but small toys, colouring books are available. Childrens' meals are impossible to order we
found - they must be ordered 72 hours in advance of the flight, however, we were told that
they had to be ordered at check-in; fortunately the adult meals were suitable for children.
LUFTHANSA customer review : 22 September 2009 by O Martynenko (Japan)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LWO-MUC-TXL. Crew professional though smiles were rare. A quick round of drinks and a small
snack offered on Lviv-Munich segment; on the German domestic segment - only drinks. Both
flights were punctual, the cabin interior clean and pleasant, FAs did nothing more or less
than they were supposed to.
LUFTHANSA customer review : 19 September 2009 by Richard Turnley (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
JFK to LHR via FRA return. Good food, beverages, pleasant service and comfortable seat -
entertainment system also excellent. The lounges in New York and in Frankfurt had also been
improved greatly. The big negative is Frankfurt airport which goes from bad to worse with
walks between gates that are too long and difficult for older passengers, and customs officers
that are slow and rude. The London planes leave and arrive away from the buildings so everyone
is herded close together in a bus (if it is raining everyone gets drenched) on this trip we
waited 25 minutes on the bus before it moved.
LUFTHANSA customer review : 18 September 2009 by L Lim (Hong Kong)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
HKG-MUC return in business. Smooth check-in at the HK Airport Express station. LH uses the
UA lounge in HK and is spacious, broken into multiple areas for eating, working, relaxing etc.
Selection of hot food and snacks good, better than the LH business class lounge in Munich!
Both legs on A340-600 aircraft. Angled lie flat seat is not as good as Qantas or Asiana
Airlines, but better than American Airlines and Air France. Managed to sleep on both flights,
but leaves me with a slight backache. IFE is AVOD, selection is satisfactory rather than
great. The monitor is offset to one side on LH seats, and is very strange. Meals are good,
although I skipped all hot dishes as I prefer to sleep on night flights. MUC is a pleasant
easy-to-navigate airport and transferring there is so much more pleasant than in CDG, FRA or
LHR.
LUFTHANSA customer review : 15 September 2009 by Adrien Seitenather (France)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
CDG-FRA, business class. Ground staff nice and welcoming, lounge at CDG1 crowded but well
furnished. A321 cabin excellent with plenty of legroom, leather seats, offered an excellent
diner. Crew just fantastic on this leg. FRA-BKK business class. The lounge is appalling
consisting of plastic chairs with coffee and tea. Not much to enjoy. Ground staff at the gate
rude. B747-400 very old aircraft, toilets have no amenities! The seats are not flat but
angled. The headsets is attached to the seats and usually never work. The pillow is as
comfortable as a plastic bag. Entertainment system good. Crew could not care less and very
cold, would not dare ask them anything. Food average and service not up to standards. Never
again, I do not understand Lufthansa any longer!
LUFTHANSA review : 15 September 2009 by T Mahr (Germany)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
On a recent weekend round trip MUC-DUS (Y class) I noticed that cost cuttings are now apparent
at airports: newspaper racks which have been around for years are not stocked at all on
Sundays and do have less of a choice on weekdays. Also seems that the coffeemakers in their
gates are diminishing or even disappearing. I am not sure whether this will really help them
save money or whether they are just desperate. Onboard standards still remain with mostly
cheery crews, a drinks round for the short hop and decent aircraft and seat pitch. Flights are
mostly on time as well. They currently are my airline of choice, however once standards start
to slip also onboard (or their ontime statistics or reliability in terms of aircraft
maintenance) I will look for alternatives.
LUFTHANSA review : 14 September 2009 by J Friedman (USA)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
PDX-FRA business class. Check in pleasant and efficient, able to use United Airlines Red
Carpet Club which is pretty mediocre, no food service and limited beverages - wi-fi however.
Boarding was a zoo. Had seats 1A and C and 2A and C as was traveling with my family. Onboard
service was only okay Food nothing special, IFE simply adequate. Alcohol was okay. Scotch
was Black Label, wine adequate Flight over was an A340-300 with only biz and economy class.
Return MUN-ORD and then United First ORD-PDX which made for a very long day. Was unable to
get the boarding passes at MUN where the folks at check in could not have been ruder - well,
the staff at the Lufthansa business lounge was worse. Begged somebody at customer service to
use their internet connection and printer and was able to retrieve my own boarding passes.
Took me about 45 minutes to stroll the airport begging for help. Flight from MUN was much
better boarding experience. Once airborne, took about an hour to get a drink as the crew
wanted to load up carts and serve everybody at once so everyone waited. Seats are good but
not wonderful. We also flew Lufthansa between FRA-Prague and Athens and Munich and it was
okay. Short haul business class is a joke - same pitch as economy, just dedicated middle seat
so have more space.
LUFTHANSA review : 13 September 2009 by William Brandoe (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LCY-FRA, MUC-LCY. Both flights comfortable - RJ85 out and DHC of Augsburg Air on way back.
Excellent crews, first rate service. Good legroom, good food and drink service - sandwich and
chocolate bar- couple of drinks runs. Cost of flights minimal, so great value. Both flights
punctual take-off and early arrival.
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