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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  21 March 2014 by Rainer Macherey    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH430, FRA-ORD on March 15th. Flynet was again not working. Toilets were awful after a few hours. Service personnel were very friendly. Water was dripping out of the A/C overhead after takeoff and before landing.



Lufthansa Customer review :  21 March 2014 by R Moessner    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-MUC: Flight left on time, staff nice as always. Food could be better. Beverage Service and hot towels are just good. Overall good experience for a pretty good Price. Would do it again.



Lufthansa Customer review :  21 March 2014 by A Kearney    (UK)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH2482, MUC-LHR. First time flying with Lufthansa and very impressed. Flight was on time, cabin crew attentive and good inflight service (bar service, tea/coffee and tasty sandwiches provided) - significantly better than that offered on most short haul European flights. Would definitely use again.



Lufthansa Customer review :  21 March 2014 by V Donnelly    (Ireland)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Even with high class tickets, very poor mileage accrual in comparison to competing airlines. A340, new aircraft, seats recline too much. Makes it impossible to work on laptop or, exit your seat without asking the person in front to please go forward. This makes the flight terribly uncomfortable. Food is really quite poor. However, I fly a lot with LH and the staff are always lovely. No shortage of beverages and smiles. Wide network, and travel through good hubs. The lounges can vary, some good, some not so good. Overall, if they stopped putting such a recline on seats, and matched competitors on mileage gain, it would be a lot better.



Lufthansa Customer review :  21 March 2014 by M Wagner    (Austria)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 424 from Munich to Boston. Ground service good and fast, Business lounge in Munich (with frequent flyer status) good but pretty packed. A330 in 2x4x2 Economy configuration and plane was packed to nearly the last seat. Despite this, the cabin crew got 5 rounds of drink-service done after the main meal, impressive and efficient. They were also very attentive and friendly. A negative point for Lufthansa's extreme cost cutting program as on both meals no choice available, always only a single meal available which feels poor for an Airline with a claim of being a premium carrier.



Lufthansa Customer review :  18 March 2014 by A Kusnierczak    (Thailand)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Kuala Lumpur onboard Boeing 747-400. Flight was very nice, comfortable and on time. Lufthansa should consider improving their IFE which works very slowly. It would be nice to receive more than just one sandwich. The was flight was nice, comfortable and price was very affordable.



Lufthansa Customer review :  18 March 2014 by Kraebber Sharon    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First rate flight, New 747-8 from Chicago to Frankfurt, roomy seats even in Economy. Food quantity and quality has decreased. Beverage and hot towels service still rates high!



Lufthansa Customer review :  18 March 2014 by M Montagna    (Italy)

Rating 5/10

Score 5 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH457, LAX-FRA, First class. First class is a luxury. However some problems on the ground: The attendant at LAX lounge forgot to collect all the passengers when the flight was announced. Considering that the flight took off with a 1.5 hr delay and the transit time was 1h 45mins, I expected some info from the cabin personnel about the feasibility to catch the next flight but nobody was able to give me an answer even though the question was put to them several times. I thought there would be somebody to meet me at the exit to bring me to the next flight, nobody was there.



Lufthansa Customer review :  18 March 2014 by Anistratenko Oxana    (Russia)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Feb 22, LH 2531, LH 452. March 8, UA 1207, LH 431. March 9, LH 1444. I've been using this airline for almost 10 years now both for flights within Europe and for Transcontinental ones. I'm generally happy with the service, the food is always good, even in the economy class. Flight attendants are generally very nice and often seem to be happy with what they're doing.



Lufthansa Customer review :  17 March 2014 by C McAndrew    (UK)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH575 from Cape Town to Munich on Monday 10th March. Disappointed with overall service provided compared to price paid. Poor inflight entertainment, drinks offered were few and far between, and meals average at best.



Lufthansa Customer review :  17 March 2014 by Dimitrios Simeonidis    (Greece)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SKG-MUC, A3 500. MUC-JFK, LH 410. JFK-MUC, LH 411. MUC-SKG, A3 501. Lufthansa is the airline that me and my family members have been using in the last 20 years. I have been a member of the Senator Club as well. We prefer LH for obvious reasons such as security, good service in air and on the ground, kind and experienced personnel. Fleet with new and well maintained airplanes. In short Lufthansa satisfies most, if not all requirements of most passengers.



Lufthansa Customer review :  17 March 2014 by Shiva Prasad    (India)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to India from Orlando (MCM) via Frankfurt on Feb 23 2014. It was a great experience. The front desk supervisors on that day helped me a lot and the flight attendants were good onboard. Overall it was a very pleasant journey.



Lufthansa Customer review :  17 March 2014 by Stefan Johansson    (Denmark)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH415, IAD-MUC. It's generally good. Food and leg space in economy is ok. What I didn't like this time, was that they started to serve dinner at 23.40! We departed at 22.55.At that hour it should be dark and silent.



Lufthansa Customer review :  17 March 2014 by Marlies Leist    (Germany)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 429, CLT-MUC. Everybody was very friendly, the only thing I did not like: I had a reservation for 2 seats (window/aisle) since last June. The day we took our flights (March 11th) we learned that our seats did not exist anymore and that we had new seats in the middle of a row of four! As we protested we got two new seats in the back of the airplane, at least two seats on the aisle. Why did nobody tell us as soon as the reserved seats were not available anymore? I think Lufthansa should not treat customers like that.



Lufthansa Customer review :  13 March 2014 by Michael Kasberg    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-BKK v.v. First fully booked on both flights, so the service was a bit slow. A340-600 with old seats, but comfortable enough for a good sleep. F&B excellent with caviar service and outstanding wines. IFE with not many options, small TV screen. Two FA's, very friendly but for 8 pax LH should deploy more staff. All flights on time, overall good value for money. But I found out shortly that LH will not offer F to BKK any longer from summer onwards.



Lufthansa Customer review :  11 March 2014 by M Tushishvili    (France)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight from Paris to Tbilisi via Munich. Both flights were just excellent. Very efficient check-in and boarding in Paris. Both aircraft's were very clean with informative updates from the pilot. Seats are actually very comfortable in comparison with low cost airlines. Paris-Tbilisi route offers excellent hot food (I had very tasty chicken) as well as the full bar service. One important fact which is important to highlight. I had short connection (45 minutes) in Munich and the plane departed half hour late from Paris. I thought that I would miss the plane to Tbilisi and the big surprise was that the ground staff was waiting for me and transferred from the plane to plane. This is excellent service and deep appreciation to Munich airport and Lufthansa ground staff!



Lufthansa Customer review :  11 March 2014 by Jon Pirtle    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Departure from Charlotte to MUC-VIE: 10 Dec 2013 on LH 428. Return from Vienna to Charlotte via MUC: 6 March 2014 on LH 429. I travel regularly between the USA and Europe and I choose Lufthansa every time if it is available. The airline is reliable and consistent. Their staff, both on-board and on the ground, are considerate and helpful.



Lufthansa Customer review :  11 March 2014 by Martin Zitz    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Feb 23, LH412. Feb 28, LH429. Generally good service, good planes, well operated - Miles & More starts to become an issue. No general rewards, hard to achieve status, service drastically declines without status.



Lufthansa Customer review :  11 March 2014 by M Proppe    (Poland)

Rating 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH491 on 3 March. Very professional, safe, punctual and helpful. The Service on board was very good as always. I was very happy to be able to use FlyNet and send all my work to my office while travelling. Also connection time was very convenient allowing us time to refresh in FRA after intercontinental flight.



Lufthansa Customer review :  10 March 2014 by J Ackermann    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TXL-FRA/FRA-TXL. Both flights on time, nice staff, high quality food, which was nicely presented. LH's domestic business product is far better that the long-haul one. Flaws: no Wifi and IFE whatsoever.



Lufthansa Customer review :  10 March 2014 by J Ackermann    (Germany)

Rating 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-EZE/EZE-FRA. Flights on time, staff pleasant. Old Business Class: seats a nightmare, IFE problems on both flights, FlyNet not working on any leg, food appalling. No taking of orders. You get your courses from the food cart which stores loads of plates under aluminium foil lids. My companion got a VLML special meal main course on return flight: pasta with tomato sauce and cheese! Cheese stuck to the lid and was transferred on the pasta using a cocktail stirrer. Dessert: five slices of fruit served together with main course. White wine out of stock after starters. Service uncoordinated. It was a disgrace and I was ashamed for our German flag carrier.





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