Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports

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LUFTHANSA customer review :  14 February 2010 by Paul Thurlow   (UK)

LHR-FRA. Flight cancelled due to adverse weather conditions. No text on journey to inform. No Lufthansa reps to talk to about options. Herded by security staff in a line and just stood for 5.5hrs, when the ticket office was in view, only 3 staff sorting a plane load of passengers. Absolutely no interface with Lufthansa at all. UK enquiries hotline was closed, unable to get through to German call centre. One passenger did, and was told that there would not be any allocated seats until after 1700hrs. Why could we not be told that at the airport and not have to wait in line for half a day. Absolutely disgraceful service from one of the better operators.

LUFTHANSA customer review :  12 February 2010 by J Johnson   (Thailand)

KUL-BKK on old 747. Terrible, old seats; tiny snack that really more of a bad joke; dismal and sarcastic FA. First international flight in 20 years where there was no beverage service. 20 minutes out of BKK I rang call button and asked if they were going to give us immigration forms. Came back and gave me one! Other passengers staring in disbelief. She responded, alright, I'll get everyone. This was an incredibly low priced flight ($140 US return). It was still overpriced. How did this carrier get 4 stars?

LUFTHANSA customer review :  10 February 2010 by S Tegtmeier   (Germany)

FRA-LHR-FRA. Flight to Heathrow was cancelled due to bad weather (snow) at LHR. Lufthansa managed it to book us on an earlier flight without problems. Flight delayed, but crew kept us informed. Flight back to Frankfurt also delayed due to snowfall (this time in FRA), delay was about one hour. Concerning the bad weather conditions, Lufthansa managed the situation professional with rebookings and information. The flights itself were calm and uneventful: Crew friendly, free drinks / sandwiches and new A321 planes.

LUFTHANSA customer review :  8 February 2010 by Klaus Kraberger   (Thailand)

FRA to EZE - nightmare seats and legspace for 14 hour nonstop flight to Buenos Aires. Service was good and friendly, food not up to standard but worst of all leg space and plane to old and outdated. 14 hour day flight with no in-seat entertainment felt like I was re-living the eighties!

LUFTHANSA customer review :  5 February 2010 by W Schulz   (Thailand)

FRA to BKK economy class. Flight overbooked and some passengers were seated on the flight attendant seats, during take-off and landing. During the flight they retreated to the staff- quarter on the lower deck. I couldn't believe, but it's true. I'm 1,85 cm tall, however the seats are just a nightmare. Service is non-existing and dare if you ask for a second roll for your breakfast.

LUFTHANSA customer review :  1 February 2010 by Andrew Fischer   (USA)

ORD-MUC on A340-600. Lufthansa's seat-back IFE could use some work. The seat was reasonably comfortable and seat pitch on par with other transatlantic airlines. We were served dinner after takeoff and light breakfast before landing - the size of meals had shrunk compared to the last time I flew the route although the quality was still good. Flight attendants made occasional runs up and down the aisles offering water and orange juice to complement the mealtime beverage service. The cabin crew was a traditional example of German efficiency - did their job fast and well, but without the personal touch. The flight deck was informative. All together good value for the money.

LUFTHANSA customer review :  30 January 2010 by W Linden   (Canada)

FRA-Saigon. Food was okay but nothing to write home about, staff friendly. Plane was packed, got stuck in a middle seat in a B747-400 with ridiculously limited seat pitch, especially for a 10-hour flight. My knees were pushed against the front seat all the time, and I am only 1.71 m tall. Could barely lower the eating tray to flat position although I am not obese.

LUFTHANSA customer review :  30 January 2010 by A Michelis   (Greece)

Munich to Athens. Due to bad weather the flight with scheduled time 19.45 took off at 23.05. No big deal, delays happen during winter time in central europe. The lady at the gate was very patient and kept informing passengers in a professional and pleasant way. At 22.00 she was replaced by another lady colleague who eventually was replaced at 22.15 by the most inappropriate person for this job. This young guy was so rude and unprofessional, with a very offensive attitude towards anybody who dared to ask about the flight status. This is the type of employee that can really destroy the image of an airline. The flight was OK in a 20 years old 320.

LUFTHANSA customer review :  29 January 2010 by C Hermann   (USA)

Philadelphia to Frankfurt . The food was good, sleeping was near impossible as the seats barely reclined. The seats were comfortable for sitting, but incredibly uncomfortable for sleeping. Other than that legroom was pretty nice and everything else was pleasant.

LUFTHANSA customer review :  23 January 2010 by J Béchaux   (France)

TXL-FRA-LYS. Our flight from Berlin was 1 hour late (duration of my connection in FRA), at boarding counter no more indication but when we boarded the cabin crew and captain apologized for the delay and knew that most of us has a connection in FRA so that he would do his best! Then a flight attendant came to see me a little while before landing saying that I had been rebooked - unhappy I was but he was explained to me how to proceed. When I turned on my phone I received a text from Lufthansa confirming my new booking and saying I had to go to Lufthansa Client Service counter. There, I was given my boarding card for the flight of following day and a hotel voucher incl dinner and breakfast in an airport hotel. My luggage also arrived with me in Lyon. Lufthansa can have delayed flights but they know how to handle it and take care of you. They are reliable about service (hotel, luggage, food) and they are helpful.

LUFTHANSA customer review :  23 January 2010 by G Thomassin   (Australia)

Long haul economy on 747-400 on BKK-FRA and FRA-SIN. Ridiculous seat pitch for long haul becomes non existent if passenger in front reclines his seat. No PTV and just 2 films on small far away screens on 12h flights. Food was average. Service was OK but nothing exceptional either. I do not recommend LH on long haul on 747.

LUFTHANSA customer review :  20 January 2010 by Markus Toennessen   (Germany)

FRA-CAS. On time, but the worst seating I've ever had. No IFE, no magazines, no newspapers.