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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  4 March 2014 by Adam Wang    (UK)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MUN-PEK-FRA-LCY. My 5th London - Beijing flights with Lufthansa within 2 years and I have to say the quality is stable and consistent as well as good value for money. For both the outbound and inbound paths, the flights are on time if not slightly early, during the long haul flight, several water runs during the night and the staff are the biggest assets providing the friendly, efficient and professional services. During the flight between PEK and FRA, the new Boeing 747-800 was used, it offered the personal power socket and free WIFI onboard which is extremely good value. The only slight drawback is that you can not select seats on the exit rows online and airport check in as they are "occupied", however, when on board, you realised that half of them are empty.



Lufthansa Customer review :  3 March 2014 by A Yong    (UK)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-FRA-BHX in Economy. First leg from Singapore on the A380 was great, largely because I was fortunate enough to get an exit row seat with unlimited legroom (judging by fellow passengers, one wouldn't be happy with normal seats as they had rather pathetic legroom). Nice, modern AVOD system but the PTVs were rather small compared to other A380 airlines. Service was really friendly and warm, but few frills (no amenity kit whatsoever, no footrests). Meals were alright but again rather simple compared to Asian carriers. Second leg to Birmingham on an A320 was above average by intra-Europe standards with a decent snack/beverage service and friendly service again. All flights on time.



Lufthansa Customer review :  3 March 2014 by Vukmanovic Goran    (Switzerland)

Rating 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flights LH720 and LH721 from FRA to PEK and back. Everything written regarding the Lufthansa business class seats is absolutely true. Outbound flight on new 747-8 with new business class seats which are flat beds. Unfortunately if you are satt near the window in flat bad position it is almost impossible to get out of the "bed" without disturbing your co-passenger. On top your feet are very squeezed in the tiny hole at the bottom of the bed. Food choice OK as well as beverages. IFE system I would rate as average. Flight on time. Inbound flight - nightmare, instead of 747-8 it was old 747-4. As I checked in online nobody at the counter mentioned that the plane was changed and consequently my seat. Departure late for more than an hour. Old business class seats which are a disaster if you have the idea to sleep during the flight (not flat bed and very uncomfortable). Entertainment system was not working for more than two hours of the flight as needed to be reset. Food on the same level as outbound flight. No soap in the toilette. At the end arrived on time to catch my connecting flight. Overall will use them only if I have to, otherwise for the same or lower cost other ME airlines and even the airlines from the Lufthansa group are offering much more for the same buck.



Lufthansa Customer review :  3 March 2014 by Alexander Kunzle    (Switzerland)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH457, LAX-FRA, 26/2/2014. Service OK, seats in new 747/8 are very bad with not enough space! Food was good, beverage service not satisfying!



Lufthansa Customer review :  3 March 2014 by Andreas Dietzel    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The LH 411 flight from JFK to Munich was in total a very comfortable one. The service was much better than expected.



Lufthansa Customer review :  28 February 2014 by Herman Mitzi    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Frankfurt to Singapore. Great value for money. Food was delicious. Inflight entertainment could be improved, for instance a more modern and larger movie selection as on other competing airlines. Considering that the flight was 180 Euros cheaper than Singapore Airlines, I was very satisfied.



Lufthansa Customer review :  26 February 2014 by Carl Randem    (Norway)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH456, FRA-LAX, 21 Feb 14. Great trip with LH, new aircraft, nice and enjoyable/humoristic crew. Nothing to say on the service, although the seats do need an upgrade, it does not contribute to the full experience as the entire flight overall is good. The entertainment system (AVOD) is easy to use, although late responding but with a good selection of films, music and travel information. Overall a very nice experience and flight.



Lufthansa Customer review :  25 February 2014 by Lars Bjoerner    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EWR-MUC, 19/02/2013, LH413. My travel experience was great. From check-in, to lounge and boarding it was very smooth and easy. The flight itself was relaxing, food and drink was excellent and the staff very friendly. In the end, we were even 30 minutes ahead of schedule. I wish flying would always be like this experience.



Lufthansa Customer review :  25 February 2014 by Philip van wegen-wirth    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH410. Not having much space these day in normal economy class with 6'6'" height, it is nice to know that is still possible to get the emergency exits. Service is good and very friendly.



Lufthansa Customer review :  25 February 2014 by Claus Roth    (USA)

Rating 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 428 on Feb 16 2014 from MUC to CLT. Flew First Class - very attentive friendly service. Insufficient movie selection in comparison to other airlines. Entertainment system often malfunctioning, so in this case no service call or reading light activation possible.



Lufthansa Customer review :  25 February 2014 by T Naver    (Switzerland)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Disappointed with the recent Buenos Aires to Frankfurt flight. Several crew members seemed rude and unmotivated, when an elderly lady boarded with a light and small suitcase the flight attendant refused to help her stow it away. Other occasions the crew were not helpful: to a family travelling with small children removing food plates, instead they walked over it and complained about it. Other than that service was been ok, flight attendants served passengers with water and juice several times during the night, in addition to the self-service bar area with small snacks and beverages. Dinner was ok, breakfast was very disappointing. Unfortunately there are not many alternatives on this route. However, on the outbound journey the crew both on ground and on board were much nicer, and all flights were on time.



Lufthansa Customer review :  24 February 2014 by Juraj Kovac    (Czech Republic)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Early-morning feeder flights from to Frankfurt and back, outbound on a brand new A320, return on an older plane with newish cabin. The core product is rather basic, both in terms of comfort and services, but the planes were spotless, the crews extremely professional and the slimline seats at least provide decent legroom. LH still serves nice breakfast and drinks, even on these short hops, and there is really nothing major to complain about. One thing to improve is seat assignment in economy, which tends to get really messy at times.



Lufthansa Customer review :  21 February 2014 by J Gensert    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Unfortunately, we were unable to use the online check-in service on the Lufthansa homepage. This service is apparently unavailable when you have a connecting flight in Los Angeles (LAX to FRA) and come from the Big Island of Hawaii - Kona Airport for that matter - meaning that our 4 tickets were scattered all over the plane. Luckily, this problem could easily be solved by a friendly member of the Lufthansa ground staff in LA. The flight from LA to Frankfurt was okay overall, seats on the 747-8I are not the most uncomfortable though a little too lightly padded. Dinner and Breakfast were offered - both were quite good. The inflight entertainment featured some of the latest movies in various languages (sadly, variety was not that great), the flight attendant were generally nice. We would recommend Lufthansa.



Lufthansa Customer review :  20 February 2014 by A Davidson    (Canada)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Feb 18 2014: Lufthansa - LH1817 - Barcelona (BCN) to Munich (MUC). This segment was part of a five flight itinerary with United Airlines a review of which can be found under their name. This particular Lufthansa experience was, as always, superbly efficient on the ground in both Barcelona and Munich. Navigating airports at either end was a breeze and the embarkation and disembarkation process easy and smooth. The flight itself had both an on-time departure and arrival and the in-flight service was, as expected, superb and efficient as one would expect from Lufthansa. Always a treat to fly with Lufthansa and will continue to do so whenever possible.



Lufthansa Customer review :  20 February 2014 by P Spangenberg    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 410, MUC to JFK, 1st Feb 2014. The flight was fully booked but it was ok. Crew very friendly. Since I was sitting at rear I had only one meal left to choose. The space for my feet was very limited because of some mounted housings under the seat in front. Too little space to place something like a bottle of water and a book. Plane was new and in good shape.



Lufthansa Customer review :  18 February 2014 by Stella Nuti    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 457 from Los Angeles to Frankfurt was delayed due a technical problem. Unfortunately there was no assistance for me at the arrival gate, since my flight connection was half an hour later I had to rush, pass again through the security check and immigration. I arrived breathless at the gate of my flight to Florence where we were told that they had to change the aircraft due to a technical problem. I had to wait for another hour. Concerning the service on board and the aircraft (a new B747-800) I have nothing to complain about.



Lufthansa Customer review :  18 February 2014 by Douitsis Athanasios    (Greece)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH431 from ORD to FRA. These long haul flights now have wifi, which was a pleasant surprise. Apart from that, the cabin was not particularly full, which made it easy to put the bag under the seat next to me, etc. I suspect the comfort would be diminished if it was otherwise. Apart from that, no other surprises, the food was good, the staff polite, the flight was on schedule.



Lufthansa Customer review :  17 February 2014 by Saketh Rahm    (USA)

Rating 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-FRA-DEL. A typical mixed bag of service. ORD-FRA was supposed to be on 747-8 and I booked this flight specifically for this aircraft, but they downgraded to normal 747 in the last minute. This caused chaos in ORD as they were short 16 business class seats, all passengers had to be reassigned their seats which caused my family to be split up and in middle seats - at several thousand dollars each we were not happy. Crew tried their best but no one would move and we were seated all over the cabin. Food was mediocre at best on this route and angled seats did not provide for great sleeping. Entertainment a joke when compared with new United system or with EK/SQ, with basically 10 movies, 3 of which were >10 years old. FRA-DEL on 747-8 and much better with much nicer crew and flat seats. Departure time from FRA is not ideal as arrival is at 2am compared to 10.30pm with other airlines. Arrival at DEL was a mess with business and first class bags off-loaded last which annoyed premium paying passengers. Only highlight really was LH Senator Lounge in FRA which was very nice. For the price paid, I would try another carrier.



Lufthansa Customer review :  14 February 2014 by N Barraci    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH418, FRA-IAD, 8 Feb. It was a rather comfortable flight in a not too fully booked Economy Class cabin. My major issue with this flight was about the internet connectivity on board. Unfortunately, again, FlyNet did not work at all. It has become a rather unreliable service over the last few months. Seating comfort on the new 747-8 is rather good, nevertheless when someone sits next to you in Economy it is really a challenge to survive a long-haul flight. The distance to the front seat could be improved, but most likely will not. Again I have to point out, that as a Lufthansa status customer (Frequent Traveller, Star Alliance Silver) I am being treated better by United (complimentary upgrade to Economy plus, priority boarding, priority luggage) than by Lufthansa.



Lufthansa Customer review :  14 February 2014 by Bart De Maertelaere    (Belgium)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH418, Feb 9 2014. As a frequent flyer (and holding Senator status with the Star Alliance), I prefer to fly with Lufthansa and its Star Alliance partners as they offer me the best routes to get me to my destination. On every flight I experienced good service, the crew handled any extra requests with a smile.



Lufthansa Customer review :  13 February 2014 by T Bathory    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 429, Jan 31 2014, CLT to MUC. LH 428, Feb 8 2014, MUC-CLT. The service is excellent, the crew polite and nice. No significant delays. Food is reasonably good for airline food. We certainly wouldn't choose a different airline to cross the Atlantic.



Lufthansa Customer review :  12 February 2014 by Matias Sosoi    (Finland)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Philadelphia to Frankfurt. Plane was old Airbus A340-300, interior being in clean and good shape. Business having own check-in was nice, staff being polite, except supervisor, having an argument with a customer at next counter. Almost better than real TV. For Business Class passengers there was own boarding lane. At Cabin boarding drink with choices were offered. Business class has lie flat seats, but not latest fully flat yet. According to my knowledge Lufthansa is installing new fully flats on their fleet. During flight the service was nice, first with cocktail and snacks. 15min later came food service with appetizers with choices. From three warm choices you can choose your main course. Wines were good and I slept rest of the flight comfortably and missed breakfast service.



Lufthansa Customer review :  11 February 2014 by A Barlow    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 435, ORD-MUC, 2/6/2014-2/7/2014. Good flight. I was lucky that the seat next to me was empty, so I had more space. Otherwise the seat would have been really small. Service, staff friendliness, punctuality were all better than on previous flights with other airlines.



Lufthansa Customer review :  7 February 2014 by Bernhard Otten    (Germany)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 457 from LA to Frankfurt, Boeing 747 - Seat 35H: There was no space for my feet under the seat because there was a metal box under the seat in front of 35H. For a long distance trip this is not acceptable!



Lufthansa Customer review :  5 February 2014 by H Puneck    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt-Abu Dhabi-Frankfurt, booked a special for 429 Euro in September flew in January - a 6 day trip. Excellent value for money. New A330 cabin with improved seats in economy class and brand new wireless inflight entertainment system which means no more entertainment box under the seats and therefore more legroom. System with good responsiveness, high definition and you can even use your own headphones ("one plug"-system). Flight information system with satellite views is great! WIFI on board for extra cost available on most time of the flight. Staff service as always on Lufthansa efficient, friendly, correct and professional. Meals decent (1 hot meal, 1 sandwich service), wide range of free (even alcoholic) drinks, friendly welcome in the galley for more drinks. Hot towel service is always welcome. Only organization of boarding in Abu Dhabi should be improved, too narrow waiting lounge for two flights at the same time. Both flights ahead of schedule.



Lufthansa Customer review :  5 February 2014 by Schubert Stefan    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 435, Chicago - Munich. January 30, 2014. Nothing to complain about, flight was on time, on board service in general was good, however, the only point I can complain about is that breakfast could have been better. I suspect that the reason for the quality of breakfast below what one could be expect from Lufthansa is that on flights from the US to Europe catering is done by a US company, hence the quality of bread is quite poor.



Lufthansa Customer review :  4 February 2014 by Jeremy Appleton    (Italy)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As a very regular customer of Lufthansa, I am normally a fan and very happy with the service they offer and provide. Unfortunately, my last flight: Frankfurt/Los Angeles (LH 456) was an exception. Having been offered a complimentary upgrade to Business Class, at the gate, I was then downgraded on board, back to Economy with minimal apology, nor effort to find a suitable alternative. (I understood the issue as the Business Class seat had, in fact, been sold to a passenger on Business Class standby but given my status and the value of business I give LH every year, it was disappointing). On this occasion, the situation was made worse by a particularly difficult neighbor and some average service on board. As I said, not a normal experience with Lufthansa but frustrating, all the same.



Lufthansa Customer review :  4 February 2014 by Enrique Simeone    (Belgium)

Rating 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

1st class on FRA-EZE-FRA, Boeing 747-400 with only 8 seats, which are a rather good option - chair plus bed aside. Service is good but not excellent. Choice of and beverages is just ok. Have travelled them before a few times with this configuration and it is to my liking, although not a suite is as good as! Skilled staff but oldie planes. Check in disastrous on all occasions, lounge in FRA splendid, in EZE and Sao a disaster! Not as good as flying Swiss international.



Lufthansa Customer review :  3 February 2014 by T Powell    (Spain)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sao Paulo to Frankfurt and on to Madrid. Checked in for my flights and was treated in a courteous and friendly manner. Chaos at Guarulhos due to the construction work ahead of the World Cup. Our gate remained occupied by a TAP A340 with a delayed departure leading to being bussed to our 747 parked at a remote stand. Pushed back from the stand about 1.5 hours late and waited in a long line for take-off. Nice reception on-board and seated in a center aisle with the middle seat free. The service was excellent and the food of a decent quality with the usual drinks and wine of your choice. I have to say that I find the LH business class seat lacking in comfort and as it doesn't go flat is quite hard to find a comfortable sleeping position. It is time for a revamp of that seat. The entertainment selection is good and I particularly like one of the radio channels. Headsets are decent but not up to the Bose quality used by other carriers. This is an 11 hour flight so plenty of time to relax. Breakfast was good and I find the cabin crew to be of a consistently high standard. Fix that seat and this is a very competitive product.



Lufthansa Customer review :  3 February 2014 by Meirsschaert Pascal    (Belgium)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took the flight to Orlando from Frankfurt and back from Charleston to Munich. Sufficient space in Economy. There could be some better variation in food selection. Free drinks is much appreciated. Inflight entertainment could do with a wider selection of recent movies.



Lufthansa Customer review :  31 January 2014 by Zinsser Werner    (Germany)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH457. Departure and arrival on time. Confusing boarding practise in Los Angeles. Narrow seats, not comfortable. Meals on board OK. Service average - recommendation only if LH is less expensive than competitors (Singapore Airlines / Emirates).



Lufthansa Customer review :  31 January 2014 by Joachim Schorr    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

26/1/2014, LH 438, Frankfurt - Dallas. Very dedicated service and personnel when the cabin is not full, service becomes slow when Fist Class is fully booked as there only is one person serving. Great Food and wine section and good media service. Still too many planes around which have the old setting in place, not on the last trip, which was great.



Lufthansa Customer review :  31 January 2014 by Matthias Beuge    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Boston to Munich, LH425. Reliable, friendly in-flight and check-in staff. Poor SMS system for flight updates. One SMS informs customers that the flight is late, another one about 1.5 hours later told customers the flight will be on time. When arriving at the airport it was late again. They are still doing averagely when it comes to pampering of their top status customers. There is hardly ever a complimentary upgrade, while my US colleagues on US carriers get upgraded 75% of the time on long haul flights.



Lufthansa Customer review :  29 January 2014 by F Luigi    (Italy)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH429, CLT-MUC, A330: Flight very cold but service, food and beverages ok. New Policy for Miles a little bit complex for economy class: too many classes and you can't select the right one when you book a flight.



Lufthansa Customer review :  29 January 2014 by Tasselli Valerio    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH419, January 23. Washington to Frankfurt. Plane was half empty, so it was a very smooth and quiet ride. Always pretty satisfied with the efficiency of Lufthansa, although they could improve the quality and seating space.



Lufthansa Customer review :  28 January 2014 by Kim Krister    (Finland)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-MUC/FRA-MAD return. I don't like their new loyalty program downgrade. I booked quite high priced booking class ticket last year hoping to earn more miles and to renew my Frequent Flyer status and loyalty with them, just to be faced with the fact that earning miles is now 25% - 50% from mileage flown unless you pay full Y or C priced ticket. 23hrs check in before flight is useless, 3 of my 4 flights were of change of equipment and I was automatically moved from reserved first Y row seat to the last rows of the bus. Very inconvenient, as I had to wait a long time to get deplaned. Their onboard product has downgraded with NEK seat. 2 x 2hr 20min flight segments resulted me back muscle pain. Seat is so thin and narrow, making noises when moving on it, it is the most uncomfortable way to travel. Their refreshment offering is okay but snacks are inedible - no healthy and fresh options anymore. Cabin crew did their best, service was professional with smiles. Lounge access was good as layovers were 3hrs 30min, too long. Loyalty for this airline is completely useless for me, I will change my loyalty to another Scandinavian carrier with better timetables.



Lufthansa Customer review :  28 January 2014 by S Brandt    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight Abu Dhabi-Frankfurt: new business class seats on this night flight, an absolute improvement compared to the old seat that is still in use. Wish all Lufthansa long haul seats in this class were already installed! Service on board really friendly and chatty. Nice snack and aperitif after departure, good breakfast 1 hour prior to arrival. Could have been served 15 mins earlier but at the same time crew allowed us to sleep longer. Inflight entertainment improved as well a lot. The map/route should have music in the background. The new seat is perfect to sleep, completely flat. Amenity kit is a plus. Smooth flight and professional service. A330 10 years old but in perfect condition. Welcome lounge in Frankfurt a nice place to have a shower and another great breakfast after this night flight.



Lufthansa Customer review :  28 January 2014 by H Mutschler    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CGN-MUC on a Saturday. Onward flight was nearly empty, so you could seat any seat. Two drinks, one coffee and one apple juice on a nice Airbus 321. Return flight on the same day was packed, so all bins where overloaded. It took ages to board. Got drinks as well, crew did a good job for a 55 minutes flight.



Lufthansa Customer review :  28 January 2014 by Keller Christoph    (Germany)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled flight LH456 on Saturday 18th January from Frankfurt to Los Angeles. It was extremely cold on this plane due to some problems with the air-conditioning (seat 33H). Other passengers seated in rows in front of me were complaining as it was too hot on their seats! This must be a major problem and to be honest I was very dissatisfied with this situation. The flight attendants did a great job.



Lufthansa Customer review :  28 January 2014 by H Schumacher    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly Lufthansa a lot long distance. Overall, a very solid impression, mostly on time, friendly and competent staff. Quality of meals has decreased in economy, as has seat comfort, but that is normal these days. Major complaint on LH456 (FRA-LAX), on a 747-8: The touch screen user experience was ridiculous, some input takes 10-20 s to be processed. Not only the case in my seat, but pretty much everyone I observed had this problem.



Lufthansa Customer review :  25 January 2014 by Wilhelm Diemo    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH430, FRA-ORD, Jan 20 2014, New 747-8. Seat comfort is inferior to most other airlines on this segment. Loyalty customer treatment (especially in regards to complimentary upgrades) is unacceptable, seems non-existent all the way up to Senator (incl.) and might become real only with HON which is super exclusive. Food quality is average and staff attention in economy is also just average. Staff attention visibly improves from business class onwards. Inflight entertainment is a bad joke, especially in economy as well as in any 'old' business or first class seat. Tiny monitors that are often defective. Fairly small movie selection. This is way behind the other airlines that LH wants to compete with. Economy seats in the new 747-8 are ok, but seat comfort in the first economy aisle seat right behind business class is impacted by staff continuously pushing the blinds against the passengers legs.



Lufthansa Customer review :  22 January 2014 by Lange Michael    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight DUS-MUC in the evening. Short flight from DUS to MUC. Friendly staff, free Drinks (water, tea, coffee, wine, bear, soft drinks) and savory snacks. We left on time and reached MUC about 20 min early.



Lufthansa Customer review :  22 January 2014 by Th Echter    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt - Rio de Janeiro - Frankfurt with Lufthansa on A340. On time, smooth, decent, hassle free and without any problems. Extremely friendly, professional and attentive crew on both flights. Cocktails served after take off, really nice dinner. Large movie selection on personal screens. 2-4-2 seats making it easier for a couple to sit together. Absolutely nothing to complain, if there was not the seat itself: Narrow, uncomfortable and one of the worst of all my flights. Unfortunately different from other airlines economy seats.



Lufthansa Customer review :  22 January 2014 by Gabriels Bart    (Belgium)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH428. Positives: Smooth trip to U.S. Good service, nice entertainment program, nice food and drinks. To improve: Seat was in the last row of the plane and I didn't had so much space for my legs.



Lufthansa Customer review :  22 January 2014 by D Chakarov    (Sweden)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH456 from Frankfurt to Los Angeles. The flight went smoothly and on time (arriving ahead of schedule). No complaints about the flight conditions and service, except the performance of the information/entertainment system. The touch screen was not responding, thus making the use impossible. I see two main problems - the system is outdated and not properly serviced. However this was a smaller problem for me compared with the failure of the promised Wi-Fi connection.



Lufthansa Customer review :  22 January 2014 by Miczinski Lars    (Germany)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt (FRA) to Washington Dulles (IAD), LH 418 on December 9, 2013. Space comfort in economy class is not great, there should be more space! The entertainment program quality was not great, it appears to me that mainly only old films are shown in economy class, not quite sure if this has something to do with cost savings. I don't understand the beverage concept of Lufthansa, I wish there was more non alcoholic beer on board.



Lufthansa Customer review :  21 January 2014 by S Madiwal    (Canada)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

It's always a pleasure flying with Lufthansa. The flight LH 490 was ready on time for departure and the crew aboard welcomed all with a smile. The aircraft was new and cleanliness in the cabin was satisfactory. This time there was no aerobridge and the boarding was via bus. This added to a bit of inconvenience to some passengers. The new Airbus cabin storage is comparatively small and passengers had to struggle finding a place to put their carry on luggage. Overall the food and beverages selection was good. I would highly recommend this flight to my family and friends.



Lufthansa Customer review :  21 January 2014 by Eigel Herbert    (Austria)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight (LH431) was as expected good. The chosen seat was good for my long legs. Departure and Arrival was nearly on time. Only the served breakfast was very poor.



Lufthansa Customer review :  20 January 2014 by Claudio Cappello    (Italy)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH430 was perfect. New Business class seats are really good and comfortable. I've received the upgrade from the economy with no additional costs. Entertainment was ok, but sleep on the plane was better and the traveler kit, was very helpful. I'll do it again.



Lufthansa Customer review :  17 January 2014 by A Kreyssig    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dec 21 2013, LH431, ORD-FRA. Efficient and friendly service. The new 747-8 aircraft offers a modern ambience, in the Economy class LH standard seats with individual, now well-functioned entertainment system, but still the usual limited space.



Lufthansa Customer review :  16 January 2014 by M Studzinski    (Poland)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London LHR - Frankfurt. Quick, 1 hour flight. Friendly, enthusiastic and chatty crew, sandwiches offered and full bar service, incl. German sparkling wine and bottled beer, even in Economy. All on time, perfect.



Lufthansa Customer review :  16 January 2014 by Stuettgen Johannes    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-MUC, LH 435, Jan 11th. Great Service, Food is ok but the inflight entertainment system is pretty bad. Movie selection is rather small and the touchscreen is so unresponsive its a pain to navigate the menu.



Lufthansa Customer review :  16 January 2014 by D Eickhoelter    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 415, Washington-Munich. 10/11 Jan 2014. Overall very good. Friendly service. Good (new) business class seats. I was surprised, that I did not get entry to the Star Alliance Lounge at Washington airport, even though I had a business class ticket, and being FTL silver.



Lufthansa Customer review :  16 January 2014 by G Howman    (Qatar)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DOH-FRA-YVR: Both legs of flight on A340 aircraft. Not my optimum choice of long-haul platform; however, Lufthansa really made the best of things. Traveled economy both legs, yet, found that both seat space and leg room were more than adequate. Food was so-so and selection of movies average. However, cabin crew were very attentive and customer oriented. This airline is becoming my airline of choice.



Lufthansa Customer review :  14 January 2014 by S Khezzar    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA to ORD. I slept most of the time on board so there was not much I had to complain about. Flight attendants very nice and friendly. Boarding in FRA is always very chaotic. It is much better organized in ORD. LH should handle the boarding procedure for FRA like they do it in ORD. I'd recommend that Lufthansa would send an e-mail notification when the plane changes so that passengers who book early can make sure that they can keep their reserved seat.



Lufthansa Customer review :  14 January 2014 by Eric Heilmann    (Denmark)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Washington Dulles on Jan 8, flight LH418. Return on Jan 10th, flight LH419. I have been flying Lufthansa for many years now, both professionally and privately. It is not a cheap airline but I admit that I still use it for my private trips because of the impeccable quality of service at all levels. As a Senator passenger, I know I get more perks, but I see all the time the genuine attention that the staff puts in when dealing with every passenger. After having delt for many years with numerous american airlines, I find this very refreshing!



Lufthansa Customer review :  13 January 2014 by Ruediger Beyer    (Switzerland)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 490 from Frankfurt / Germany to Seattle / WA on January 6 2014. Very punctual, smooth flight. On board service very good. Temperature in plane too low. Entertainment programme and internet service excellent. Digital flight information very good. Meal service fine, except for oversight to remove moist cloth and empty cups/cans before serving dinner. Overall impression very good.



Lufthansa Customer review :  13 January 2014 by M Tushishvili    (France)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

30 December 2013, Paris to Tbilisi via Munich, LH2237 and LH2556. 8 January 2014, Tbilisi to Paris via Munich LH2557 and LH2230. Check-in was easy and pleasant with brilliant ground staff in Tbilisi. On board cabin crew were polite and hard working, especially on the MUC-TBS leg on 30 December. Hot food was served in MUC-TBS-MUC segments and it was very tasty both times. Lufthansa and Turkish are recommended airlines for travelers to Tbilisi.



Lufthansa Customer review :  13 January 2014 by Lloyd Michael    (UK)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester UK to Munich LH 2501. Munich to Chicago LH434. I travel with Lufthansa regularly from Great Britain to USA in either Business or First Class. The overall service is always excellent. I can fly directly to the USA from Manchester (UK) but the standard and service of the US Airlines is way below that offered by Lufthansa. Meals are always excellent, seating extremely comfortable and cabin staff courteous and helpful. Travelling via Germany adds to my journey time but I find it well worthwhile. Additionally, the standard of Lufthansa Lounges are far superior to US Airline ones.



Lufthansa Customer review :  10 January 2014 by Duzzi Riccardo    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VCE-FRA-AMS, on 28 December 2013, and then AMS-FRA-VCE, on 3 January 2014. Flights were all nice and all on time, on comfortable A321 and A319. It didn't make sense that they gave us food on 16:35 pm flight to AMS and not on 12:45 pm flight to FRA, but this is just an insignificant detail. Staff was good and smiling and flight experience was good, too. I recommend Lufthansa.



Lufthansa Customer review :  9 January 2014 by Ana Vetere Arellano    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH457: I was quite satisfied with this flight. Stewards and stewardesses were friendly, food was of good quality and entertainment offered was very good. My 5 year old daughter enjoyed the cartoons. I would suggest that if seats are available, travellers with children could be positioned in the plane so that they can be given an extra seat so the child can sleep better. Of course if the flight is full, I understand that this is not at all feasible.



Lufthansa Customer review :  9 January 2014 by R Jonquieres    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH434 from Munich to Chicago was a real pleasure. Smooth ride and super crew - friendly and professional. I could feel that customer satisfaction was the utmost priority and that the team was ready to fulfil all requests even if out of the "standard protocol".



Lufthansa Customer review :  8 January 2014 by Van Hiep Hoang    (Vietnam)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-FRA-BKK. LH 783, 18 Dec, BKK-FRA. LH 772, 2 Jan, FRA-BKK. Lufthansa continues to have fantastic economy service. The air hostesses tend to be older than other airlines but their experience shows in the brilliant service given. The attendants are helpful, and they also have free coffee/tea etc in their Munich airport area, which is a big bonus. The food is similar to others in the same category. You can even order cocktails on long haul flights and they even serve with a smile. My personal opinion is that elder stewardesses or stewards can give better service than younger ones. Seat is hard and small, inflight entertainment is good with choices of quite contemporary film material. We wish there were more toilets.



Lufthansa Customer review :  8 January 2014 by Guder Petra    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very good and attentive service on 431 from ORD to FRA on January 3rd - even though it was economy class. The meal quality was bad, completely tasteless chicken and the seats plus legroom too narrow, too much of a sardine box feeling during a long distance flight.



Lufthansa Customer review :  8 January 2014 by Uwe Langhammer    (USA)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAD-FRA on B747-8 and FRA-IAH A380. Both flights were good. Friendliness in Business is much better than Economy. Good food and Service on both legs. Lounge in IAD with separate access gate to the plane is a plus. The new Business on the B747-8 let the old one on the A380 feel really outdated. It was hard to get a seat in the Z-Gate Business Lounge in FRA.



Lufthansa Customer review :  8 January 2014 by Harald Pleiner    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 456 on January 4, 2014. The flight from FRA to LAX was delayed 2 hours at take off, due to, first a technical problem and second an ill passenger whose luggage had to be removed from the airplane. At arrival the plane was only one hour late because of a higher cruising speed, the plane was rather new (747-8) and comfortable, the food was good - quite a positive surprise on a trans-atlantic flight. Only the cabin temperature was unpleasantly low - and this is rather frequently found in LH long distance flights.



Lufthansa Customer review :  7 January 2014 by Steegen Marc    (Belgium)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dusseldorf-Kiev return. Depart Düsseldorf, Jan 1 2014, LH 3004. Return Kiev, Jan 5 201,4 LH 3005. Both flights on time, service on board and catering very good. No inflight entertainment.



Lufthansa Customer review :  7 January 2014 by Karl Moosbrugger    (Austria)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-FRA-SZB in Business. Check-in was easy, the new lounge in Delhi has sufficient space, free wifi and pretty good snacks and drinks. On board the lie-flat seats on the 747-800 were very comfortable and I had a good sleep. Flight was on-time and the breakfast before landing was very tasty (I had the Indian breakfast).



Lufthansa Customer review :  7 January 2014 by Guido Galley    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH456 from FRA to LAX on Jan 2 2014 with a Boeing 747-8 aircraft, seat 1K. Excellent service and excellent food in the First Class Terminal in Frankfurt and on the plane to LAX. Highly recommended! Everything was presented very well and the quality was perfect. I also like the Bose noise cancellation headphones that the seat is equipped with.



Lufthansa Customer review :  7 January 2014 by Ralf Schwimmbeck    (USA)

Rating 6/10

Score 6 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 419 from IAD to FRA. The lounge in IAD is less than average for First Class. The first Class seats are good and LH provides a heavy mattress and bedding to sleep. However, LH has a policy of keeping the cabin at 23 deg C which is just too warm to sleep with all the heavy blankets, I wish they would cool their cabin to a normal temp. The food was ok but certainly not great. The service from the flight staff was excellent. Finding my connection in Frankfurt was quite difficult and took quite a while to find the first class lounge.



Lufthansa Customer review :  7 January 2014 by M Taylor    (Hong Kong)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lufthansa continues to have fantastic economy service. The air hostesses tend to be older than other airlines but their experience shows in the brilliant service given. The attendants are helpful, and they also have free coffee/tea etc in their Munich airport area, which is a big bonus. Additionally, the beer on board is better than other airlines, Warsteiner. The food is similar to others in the same category - the only complaint is the number of films available. Perhaps there are 50 different films but compared to Etihad or others this falls a bit short by today's standards. I was on a new Boeing 747-8 which is rare as I almost always fly Airbus routes, which may have made my trip more enjoyable.



Lufthansa Customer review :  6 January 2014 by Milan Zelcevic    (Canada)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-DXB return flight. Very good service on the way out. Good flight, nice crew, very uneventful. On the way back almost as good. The 747 landed in heavy clouds and didn't feel a thing. Entertainment is ok but not at the level of say Air Canada. On the way back I asked for lactose-free meal and got one that was pretty good. A great airline and a great experience.



 
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