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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  14 April 2014 by Robert Renshaw    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My first experience with Lufthansa was outstanding. I expect superior service in business or first class and I expect adequate service in coach/economy, the Lufthansa staff from IAH-FRA and FRA-DXB (and back) were extremely pleasant and helpful - with a full cabin, they were able to top-level service. I was pleasantly surprised that they maintained their pace for so long. The food was certainly better than most economy fare and the in-flight entertainment provided more than enough options to keep me occupied for nearly 40 hours of flight time on my round trip. I have come to expect average service when booking coach/economy and Lufthansa significantly raised the bar in this area. Now that I know about them first-hand, I will look for their flights first when I travel.



Lufthansa Customer review :  14 April 2014 by Idra Thernot    (Germany)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

8 April 14, LH 008, HAM-FRA. Packed flight. Deadheading stewardess decides to dump her 2 (sizeable) pieces of luggage in the overhead bins above the emergency exits instead of taking her stuff to the back of the plane. Result: No space for paying passengers' luggage, legroom can't be used (naturally), working stewardess had to rearrange a bunch of bags and coats and spread them throughout the airplane. Paying eco customers are rated lower than deadheads.



Lufthansa Customer review :  12 April 2014 by Dago Didier    (Switzerland)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH418 on April 8. Overall trip was good - given the seat I had. Staff service was okay - although some more smiles would have been welcomed. Appreciated personal and named greetings from the chef de cabine coming to the Economy section - thanks to my M&M status. Food was okay. Could have been more appealing for the snack 2hrs before landing. A hot napkin before landing would be a plus. IFE is easy but does not show last movie releases and miss some more language / subtitles options.



Lufthansa Customer review :  12 April 2014 by Herzberg Ben    (Israel)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LH490 on April 7 2014. I fly with LH about once a month, on a round-trip that involves four segments. Service is always very good and on time performance excellent. New A330 interior in economy class is very convenient, with a good entertainment system and ample leg room. I'm very pleased with Lufthansa.



Lufthansa Customer review :  11 April 2014 by A Pagan    (Greece)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HND-MUC-ATH on A346. 24 hours before I checked in on a seat on emergency exit. I was surprised to find out that they had a different lay out so no extra leg room. Thankfully economy section 30% full so I jumped in the seat in front of the bulk. The seat was quite comfortable. Food and beverages quite good. On time performance. Now on the below par section. The cabin was extremely cold and the blankets were small and thin. Complaints made but nothing changed. IFE a bit old without remote control tough to navigate on a low resolution screen. A worn out touch screen with ok variety on movies though. Poor audio and the headsets completely useless. Cabin crew quite the opposite of ANA crew on my inbound FRA-HND. Actually robotic. No smiles, no interaction. They served lunch 30 minutes after take off and then disappeared. Only one of them seated in the galley area with a tray of water and juice on a self service mode. After 9 hours they served a dinner box (again as in lunch there was a choice between Japanese and Western). Priority on my luggage was not honored in Athens as my suitcase came out after 20 minutes waiting on the carousel. All in all a below par flight from LH.



Lufthansa Customer review :  11 April 2014 by P Kreft    (Switzerland)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In the past years I have flown with Lufthansa mostly to collect miles, but this year they reduced the miles for low fare economy flights from 50% to 25%! Why on earth would I still choose LH? Singapore Airlines has better service, much better food, more comfortable seats and same or often lower prices than LH. British Airways as well. Who was the genius to introduce this new "saving" policy at LH? Anyway they did not give much miles away. I feel like being punished because in the past I chose LH over other carriers.



Lufthansa Customer review :  9 April 2014 by Holz Marion    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 418 on March 6, 2014. Flight from Frankfurt to Washington DC. Very good service. Travelled with a handicap passenger and was treated very well. Helpful, friendly staff not only during check-in but also throughout the flight. Had been afraid of travelling by myself with this passenger, but Lufthansa-staff were there for me.



Lufthansa Customer review :  7 April 2014 by M Altinkum    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Lyon to Frankfurt in Economy. The flight attendants were very friendly, the food was okay and on this 1hr flight, they served beverages 3 times! Check-in was good and the luggage was there before I was! A very nice flight with good service!



Lufthansa Customer review :  7 April 2014 by Rai Siddharth    (India)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH761, New Delhi to Frankfurt, 1st Feb 2014. LH400, Frankfurt to New York, 1st Feb 2014. LH401, New York to Frankfurt, 22nd Feb 2014. LH760, Frankfurt to New Delhi, 24th Feb 2014. Good leg room, great food, above average service and a hygienic environment. The in-flight entertainment was quite a let down. All in all a brilliant airline. One of the best in Europe but no where near the Top 3 Airlines like: Singapore Airlines, Qatar and Emirates. But probably one of the best Transatlantic Flights out there especially when travelling from India.



Lufthansa Customer review :  7 April 2014 by Robert von Herrmann    (Germany)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am shocked that LH is planning to do away with the Senator benefit of being able to reserve seating at time of booking. I need an emergency exit seat as I am very tall and LH has had my loyalty for the last 14 years expressly because of this reason. If they allow anyone to reserve the emergency exit seats at any time then why should a passenger remain loyal.



Lufthansa Customer review :  3 April 2014 by Thomas Hilbert    (Venezuela)

Rating 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CCS-FRA-TXL and return aboard LH FirstClass in March. Inbound flight was excellent, A330-300 with new FC. Check in in CCS was a 5 min thing, very efficient and friendly. In CCS, they use the AA Admirals Club for FirstClass lounge, which was average, limited drink selection, no food, not even snacks. Boarding was fast. Crew were nice and caring, Seat was comfy but not as comfy as it looks. It's a lie flat where they put a "mattress" on, but still quite hard to lie on, but at least you can stretch out. Food was good but not outstanding. Transit in FRA is a mess, CCS flights always got remote parking, no gate! You have to climb off the plane, get into Van, take a 15min ride to Arrivals B, then walk 30+ mins through Immigration, customs on to Departures A. Senator Lounge at A Gates is like a luxury hotel, full breakfast buffet, smoking lounge, showers, full bar and great service. FRA-TXL leg is only 50 mins, they put you in Business in lack of a First in these flights. Return flight was scheduled for March 27 but cancelled due to strike. They rescheduled my flight on the phone for March 28, no problem. TXL-FRA left at 6 am on time. Getting from Arrivals A to Departure C in FRA is disgusting. Endless walking (40+ mins) plus a trip on a train, for people with moving limitations almost impossible to handle. Senator Lounge at C Gates very good but not as splendid as the one at A Gates I mentioned before. FRA-CCS, decent service, same food experience ( same menu) same good vodka, same " so-so" seats. Nice inflight entertainment with large flatscreen, good selection of actual movies and TV series. On time arrival in CCS, very fast bag service with FirstClass bags unloaded first. Nice experience but not worth the money due to seats, and food quality.



Lufthansa Customer review :  3 April 2014 by Juergens Franz    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 1770, 29/3/2014. Two days ago I returned from Istanbul to Frankfurt, and this was an example for what has become again standard. Plane was completely full, passengers were greeted at the entrance door. Friendly, and highly professional was the attitude of the 5 flight attendants. Meal service consisted of a warm dish (chicken with vegetables and wedges), a roll with butter, rice pudding and a small bottle of water, followed by two rounds of drinks. LH still has one of the most generous choices of free drinks, non-alcoholic of any kind plus red and white wine, sparkling wine, beer etc. Announcements from the cockpit were short, clear and informative. The cabin design was okay and clean. Due to the thin recaro seats, space is sufficient even for larger people. Lufthansa is definitely on the rise again.



Lufthansa Customer review :  2 April 2014 by Anna Tromel    (Luxembourg)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

March 28 - departure point Luxembourg on LH6861 to Frankfurt, continuing from Frankfurt to Dulles Int'l Airport (Virginia, USA) on LH418. Other than for the unfortunate strikes which delayed my original flight plan, I found the ground personnel and the flight personnel always helpful, polite and very professional.  I also appreciated having been warned at least 48 hours ahead of time regarding the strike. It gave me enough time to reschedule and change my itinerary. Lufthansa has always been regarded as a stellar airline. It would be regretful to demote its branding due to the strikes.



Lufthansa Customer review :  2 April 2014 by L Barron    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Istanbul IST to Munich airport on March 25th at 6.25 am and the flight left on time and arrived early. The flight attendants were very friendly and the airline was very punctual. The return flight from Munich to Istanbul was just as good as well. Would fly Lufthansa again.



Lufthansa Customer review :  2 April 2014 by P Frutiger    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was supposed to fly LAX-FRA-BLQ on April 2nd. Due to the pilot strike the flight was cancelled. After over one hour on the phone with the representative I was offered a free of charge rebooking for April 4th, ironically the 3rd day of a well pre-planned strike. The representative knew less about the strike and the cancelled flights than I did! After that useless option was given I was offered a seat on the 5th which unfortunately by this time was making the entire trip pointless. I asked for a refund, LH declined even if they failed to deliver their part of the transaction. Unacceptable, I am a 15 years plus Miles and More customer, I will now switch to a different airline.



Lufthansa Customer review :  1 April 2014 by Hummel-Schmidt Angelika    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 429, CLT-MUC on 3/21/14 and LH 428, on 3/30/14. Great and friendly service, new and clean airplane, seats very tight, almost no room for legs (for this price, I expected more leg room, wouldn't complain if LH was a cheap airline).



Lufthansa Customer review :  1 April 2014 by Dirk Toebben    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My preferred airline to keep my status (SEN). I like the fact that they welcome to you personally aboard as a senator. This was not done on this trip however. The next space in the economy is not all that great, but that is probably true for most deadlines. What I do not like about Lufthansa is that they have greatly reduce their miles earnings on certain flights as of this year. If my chances to renew my status were further reduced I would probably look into other airlines more often as well. On this trip I had a nice seat in the exit row. Unfortunately, I had a huge guy sitting next to me so it was all cramped in anyway. In addition, the baby across the aisle cried the entire night, however these are not Lufthansa's fault of course. The flight was on time, even 20 minutes early.



Lufthansa Customer review :  1 April 2014 by Hoffmann Alexander    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-HKG in First. Like always an excellent experience from airport to inflight services. 747/8 very comfortable plane with beautiful cabin. Seats comfortable in every position. Staff great and sophisticated as usual. Food good but not top class. Champagne and wine left nothing to desire. Any time again!



Lufthansa Customer review :  31 March 2014 by Roger Tyler    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH754, FRA-BLR. 747-400. Excellent flight. Clean and comfortable cabin. Delightful service with a crew that actually cared about your level of comfort and needs. Food was way above standard for most mainline airlines. This was a second sector flowing on from a UAL connecting flight. The comparisons are beyond explaining. The UAL plane was a 777-200 ER. It was old, dirty and basically a disgrace. The crew were in their old United way "Perfunctory". They had a job to do. Do it and get the passengers out of their hair. Hence when I look upon LH it is in direct comparison to the former flight. Where LH lost my vote was in baggage. They went on strike in FRA and my bags took two days to locate. The attempts to get it to me were lacking to say the least.



Lufthansa Customer review :  31 March 2014 by M Muser    (USA)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from MUC to ORD, Economy Class, on Airbus A330, Windows seat at Emergency exit. Check-in online, drop luggage at priority counter (Star Alliance Gold) was quick. Boarding on time (first time since a long time), priority boarding crowded but ok. Interior was the "new" Economy class with the latest Entertainment system. Seat is more uncomfortable than previous versions. Entertainment system: cannot plug-in headset unless monitor extracted - so not possible to use during take-off and landing (step backwards compared to old system). Selection of entertainment system was ok, operation slow, audio terrible (not loud enough). Food (pasta, pizza) again poor quality. Service less frequent than usual, with limited choice. Restrooms not very well maintained. Flight attendants not overly friendly, for one this might have been her first flight, so she was struggling (which is ok of course for the first time).



Lufthansa Customer review :  31 March 2014 by Andreas Zuschke    (Luxembourg)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 419, IAD-FRA in Boeing 747-8. The Crew was friendly and the service good. The aircraft was immaculate. I booked a seat with extra legroom at an extra cost of 60€. The seat gave me ample legroom which was nice but it had no recline. Still, a good travel experience.



Lufthansa Customer review :  31 March 2014 by G Lee    (UK)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

8/3/14, FRA-JNB, LH 572 and 23/3/14, JNB-FRA, LH573 (equip: A380). On the flight out the aircraft was clean but the seats were very hard and on the flight out the staff had a poor level of English (no manners). The worst part was the new inflight system, the touch screen was poor at responding to input on both flights. Regarding food, they only had pasta left by the time they had reached us. Highlight of going with Lufthansa was Ground staff. The worked hard in our personal needs. Overall half the price as BA but bring a soft pillow if you want to sleep.



Lufthansa Customer review :  29 March 2014 by Mazurkiewicz Adam    (Poland)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH457. The plane itself was modern with attractive entertainment system. Plenty of room for carry-on baggage, improved seats in economy class, interesting dim lighting during "sleep" time. However Los Angeles airport is missing information for passengers making it very difficult to find the proper terminal and gate even for advanced travelers, especially for those who change their travel from domestic flight to the international one.



Lufthansa Customer review :  28 March 2014 by Usenovic Nikola    (Croatia)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

22 Mar 2014, Washington to Frankfurt, LH419. I was negatively surprised with very uncomfortable seats in new aircraft (747-800). They look stylish and although there was enough leg room (190cm tall) the seat was hard and not supportive for my back. Not many movies to choose from compared to some other airlines. Other than this everything was good.



Lufthansa Customer review :  27 March 2014 by Pelletier Blaise    (Switzerland)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 490/491. My flight went smoothly. The crew were friendly and treated us well (for "coach"). The entertainment system offered plenty of distraction. The food was correct (coach standards) but the choice was poor. On the inbound flight to Seattle we got twice the same choice pasta or chicken. Even if they were prepared and cooked differently, it was the same choice. I believe it should be possible to offer a 3rd type of meal (fish or meat). Swiss remains my favorite and first choice, however Lufthansa is and will remain my second choice.



Lufthansa Customer review :  27 March 2014 by Tobia Sarpellon    (Italy)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-VCE, LH 431 on March 18. Lufthansa Economy class is terrible. Courtesy, comfort and service provided should be improved and they should add premium economy.



Lufthansa Customer review :  26 March 2014 by C Schmidt    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH431. Seats are terrible - the person behind you only has to touch your seat and it feels like a punch in the back. In addition, when the person in front of you decides to use the reclining function it's almost impossible to move or get out of your seat. You have to follow suit in order to have some breathing space. A second glass of wine for dinner would have been nice.



Lufthansa Customer review :  26 March 2014 by M Duitsman    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My 9.30 LH309 flight on 23/3/2014 out of Florence, Italy was cancelled due to rain. Only one Lufthansa representative was available to rebook the entire flight's customers. After retrieving our luggage, waiting in a long line to rebook through your only available representative in Florence, we were to board a bus to take us to Bologna leaving at 13.00. It actually left at 14.15. No representative guided us with instructions on which bus to get on. When we arrived in Bologna, one Lufthansa representative said to get into Line 35. When we approached the Lufthansa representative at Line 35, she got annoyed that we were in the wrong line. When I pointed out the gentleman who told us to get in her line, she grabbed my ticket and approached that man. She came back without my ticket and told us we couldn't check in until 2 hours before the flight. Finally, I got out of line and approached the man, showed him my passport to get my ticket back. The meal voucher we were given in Florence was not honored in Bologna. Finally, we got our baggage checked and seats assigned in Bologna 2 hours before our flight. When we arrived in Frankfurt, no representative was there to greet us and walk us to where we were to get hotel vouchers. The whole experience was awful. Stress levels could have been lessened if Lufthansa people were well-informed and actually gave us correct information and were there to actually meet us and show us where or what we had to do. Walking around the airports in Bologna and Frankfurt with luggage on a wild goose chase because Lufthansa representatives didn't have a clue or gave us misdirection's was very bad mismanagement of customers and very poor customer service. I understand they cannot control the weather, but Lufthansa CAN control the information given to customers after a cancellation and actually have representatives in place to guide us at each airport.



Lufthansa Customer review :  24 March 2014 by Jean Schuetz    (Germany)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took a round trip from FRA to LAX for business. During the flight back the cabin was freezing cold. I was sitting in the rear part of the aircraft on the window side. The supplied blankets are completely ineffective because they are made of wide mesh kind of fabric that still lets the cold air pass through that is coming from the overhead ventilation slots. In the end I had to wear my winter jacket all the time. The lady next to me also complained and was sitting there with a thick winter jacket, scarf, cap and gloves.



Lufthansa Customer review :  24 March 2014 by Maximilian Pflaum    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew on the new 747-8 from IAD to FRA. The aircraft was amazingly comfortable, and the seats in Economy are definitely an upgrade from previous LH Eco-seats. Service was great and staff very friendly. Only downside is the PTV, this is very slow and therefore can be annoying after a while. All in all this was a great experience.



Lufthansa Customer review :  24 March 2014 by Jon Popa    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH438. Flight and cabin service very good. Attendants very courteous and attentive. Food quality and selection seem to be downgraded from previous flights. Seat too small and uncomfortable (I am a small person). Space between seat in front very tight.



Lufthansa Customer review :  24 March 2014 by Jon Popa    (USA)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH439. Flight and Service very good. Food quality and selection not so good. Seats much too small. Seat in front reclined much too far. Had to request passenger in front to adjust the seat forward so that I could eat and even get out of the seat during flight.



Lufthansa Customer review :  24 March 2014 by Annegret Borrmann    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying from the US I always would prefer a non-US Airline. I have been flying LH for quite some time, but service and especially food has deteriorated. Since we prefer Airbus instead of flying Boeing we always used the connection via Munich. Maybe next time we will try either KLM or Air France provided we can chose those airlines both ways. We experienced the US airlines with very low standard: service/food/and seating.



Lufthansa Customer review :  22 March 2014 by Tambe Suhas    (USA)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

2nd Mar 2014, LH 431, Chicago - Frankfurt. 3rd Mar 2014, LH 760, Frankfurt - Delhi. 17th Mar 2014, LH 761, Delhi - Frankfurt. 17th Mar 2014, LH 430, Frankfurt - Chicago. A pleasant surprise on the flight was the availability of power outlets everywhere. But, there were no seats with greater legroom, I was ready to pay for. Other things were good as usual, including the ever-smiling and helpful cabin crew. One suggestion though. Please stop further cutting corners on food to save costs. The snack pack is so thin already. Finally, still waiting to hear about a Special Class between Business and Economy.



Lufthansa Customer review :  22 March 2014 by J Singh    (USA)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH from ATL to FRA. Recaro business class seats on the A340 are not full lie flats but are still very comfortable. Dinner was surprisingly delicious and service was efficient yet not intrusive, typically German I suppose. Major negative was the IFE screen which were small and washed out, better to use my mobile phone than waste time with this relic from the 90's.



Lufthansa Customer review :  21 March 2014 by K Ludewig    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

13/3/2014, LH 490. Nice and comfortable flight from Frankfurt to Seattle with a 3 seat row for myself.



Lufthansa Customer review :  21 March 2014 by Rainer Macherey    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH430, FRA-ORD on March 15th. Flynet was again not working. Toilets were awful after a few hours. Service personnel were very friendly. Water was dripping out of the A/C overhead after takeoff and before landing.



Lufthansa Customer review :  21 March 2014 by R Moessner    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-MUC: Flight left on time, staff nice as always. Food could be better. Beverage Service and hot towels are just good. Overall good experience for a pretty good Price. Would do it again.



Lufthansa Customer review :  21 March 2014 by A Kearney    (UK)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH2482, MUC-LHR. First time flying with Lufthansa and very impressed. Flight was on time, cabin crew attentive and good inflight service (bar service, tea/coffee and tasty sandwiches provided) - significantly better than that offered on most short haul European flights. Would definitely use again.



Lufthansa Customer review :  21 March 2014 by V Donnelly    (Ireland)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Even with high class tickets, very poor mileage accrual in comparison to competing airlines. A340, new aircraft, seats recline too much. Makes it impossible to work on laptop or, exit your seat without asking the person in front to please go forward. This makes the flight terribly uncomfortable. Food is really quite poor. However, I fly a lot with LH and the staff are always lovely. No shortage of beverages and smiles. Wide network, and travel through good hubs. The lounges can vary, some good, some not so good. Overall, if they stopped putting such a recline on seats, and matched competitors on mileage gain, it would be a lot better.



Lufthansa Customer review :  21 March 2014 by M Wagner    (Austria)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 424 from Munich to Boston. Ground service good and fast, Business lounge in Munich (with frequent flyer status) good but pretty packed. A330 in 2x4x2 Economy configuration and plane was packed to nearly the last seat. Despite this, the cabin crew got 5 rounds of drink-service done after the main meal, impressive and efficient. They were also very attentive and friendly. A negative point for Lufthansa's extreme cost cutting program as on both meals no choice available, always only a single meal available which feels poor for an Airline with a claim of being a premium carrier.



Lufthansa Customer review :  18 March 2014 by A Kusnierczak    (Thailand)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Kuala Lumpur onboard Boeing 747-400. Flight was very nice, comfortable and on time. Lufthansa should consider improving their IFE which works very slowly. It would be nice to receive more than just one sandwich. The was flight was nice, comfortable and price was very affordable.



Lufthansa Customer review :  18 March 2014 by Kraebber Sharon    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First rate flight, New 747-8 from Chicago to Frankfurt, roomy seats even in Economy. Food quantity and quality has decreased. Beverage and hot towels service still rates high!



Lufthansa Customer review :  18 March 2014 by M Montagna    (Italy)

Rating 5/10

Score 5 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH457, LAX-FRA, First class. First class is a luxury. However some problems on the ground: The attendant at LAX lounge forgot to collect all the passengers when the flight was announced. Considering that the flight took off with a 1.5 hr delay and the transit time was 1h 45mins, I expected some info from the cabin personnel about the feasibility to catch the next flight but nobody was able to give me an answer even though the question was put to them several times. I thought there would be somebody to meet me at the exit to bring me to the next flight, nobody was there.



Lufthansa Customer review :  18 March 2014 by Anistratenko Oxana    (Russia)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Feb 22, LH 2531, LH 452. March 8, UA 1207, LH 431. March 9, LH 1444. I've been using this airline for almost 10 years now both for flights within Europe and for Transcontinental ones. I'm generally happy with the service, the food is always good, even in the economy class. Flight attendants are generally very nice and often seem to be happy with what they're doing.



Lufthansa Customer review :  17 March 2014 by C McAndrew    (UK)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH575 from Cape Town to Munich on Monday 10th March. Disappointed with overall service provided compared to price paid. Poor inflight entertainment, drinks offered were few and far between, and meals average at best.



Lufthansa Customer review :  17 March 2014 by Dimitrios Simeonidis    (Greece)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SKG-MUC, A3 500. MUC-JFK, LH 410. JFK-MUC, LH 411. MUC-SKG, A3 501. Lufthansa is the airline that me and my family members have been using in the last 20 years. I have been a member of the Senator Club as well. We prefer LH for obvious reasons such as security, good service in air and on the ground, kind and experienced personnel. Fleet with new and well maintained airplanes. In short Lufthansa satisfies most, if not all requirements of most passengers.



Lufthansa Customer review :  17 March 2014 by Shiva Prasad    (India)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to India from Orlando (MCM) via Frankfurt on Feb 23 2014. It was a great experience. The front desk supervisors on that day helped me a lot and the flight attendants were good onboard. Overall it was a very pleasant journey.



Lufthansa Customer review :  17 March 2014 by Stefan Johansson    (Denmark)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH415, IAD-MUC. It's generally good. Food and leg space in economy is ok. What I didn't like this time, was that they started to serve dinner at 23.40! We departed at 22.55.At that hour it should be dark and silent.



Lufthansa Customer review :  17 March 2014 by Marlies Leist    (Germany)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 429, CLT-MUC. Everybody was very friendly, the only thing I did not like: I had a reservation for 2 seats (window/aisle) since last June. The day we took our flights (March 11th) we learned that our seats did not exist anymore and that we had new seats in the middle of a row of four! As we protested we got two new seats in the back of the airplane, at least two seats on the aisle. Why did nobody tell us as soon as the reserved seats were not available anymore? I think Lufthansa should not treat customers like that.



Lufthansa Customer review :  13 March 2014 by Michael Kasberg    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-BKK v.v. First fully booked on both flights, so the service was a bit slow. A340-600 with old seats, but comfortable enough for a good sleep. F&B excellent with caviar service and outstanding wines. IFE with not many options, small TV screen. Two FA's, very friendly but for 8 pax LH should deploy more staff. All flights on time, overall good value for money. But I found out shortly that LH will not offer F to BKK any longer from summer onwards.



Lufthansa Customer review :  11 March 2014 by M Tushishvili    (France)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight from Paris to Tbilisi via Munich. Both flights were just excellent. Very efficient check-in and boarding in Paris. Both aircraft's were very clean with informative updates from the pilot. Seats are actually very comfortable in comparison with low cost airlines. Paris-Tbilisi route offers excellent hot food (I had very tasty chicken) as well as the full bar service. One important fact which is important to highlight. I had short connection (45 minutes) in Munich and the plane departed half hour late from Paris. I thought that I would miss the plane to Tbilisi and the big surprise was that the ground staff was waiting for me and transferred from the plane to plane. This is excellent service and deep appreciation to Munich airport and Lufthansa ground staff!



Lufthansa Customer review :  11 March 2014 by Jon Pirtle    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Departure from Charlotte to MUC-VIE: 10 Dec 2013 on LH 428. Return from Vienna to Charlotte via MUC: 6 March 2014 on LH 429. I travel regularly between the USA and Europe and I choose Lufthansa every time if it is available. The airline is reliable and consistent. Their staff, both on-board and on the ground, are considerate and helpful.



Lufthansa Customer review :  11 March 2014 by Martin Zitz    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Feb 23, LH412. Feb 28, LH429. Generally good service, good planes, well operated - Miles & More starts to become an issue. No general rewards, hard to achieve status, service drastically declines without status.



Lufthansa Customer review :  11 March 2014 by M Proppe    (Poland)

Rating 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH491 on 3 March. Very professional, safe, punctual and helpful. The Service on board was very good as always. I was very happy to be able to use FlyNet and send all my work to my office while travelling. Also connection time was very convenient allowing us time to refresh in FRA after intercontinental flight.



Lufthansa Customer review :  10 March 2014 by J Ackermann    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TXL-FRA/FRA-TXL. Both flights on time, nice staff, high quality food, which was nicely presented. LH's domestic business product is far better that the long-haul one. Flaws: no Wifi and IFE whatsoever.



Lufthansa Customer review :  10 March 2014 by J Ackermann    (Germany)

Rating 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-EZE/EZE-FRA. Flights on time, staff pleasant. Old Business Class: seats a nightmare, IFE problems on both flights, FlyNet not working on any leg, food appalling. No taking of orders. You get your courses from the food cart which stores loads of plates under aluminium foil lids. My companion got a VLML special meal main course on return flight: pasta with tomato sauce and cheese! Cheese stuck to the lid and was transferred on the pasta using a cocktail stirrer. Dessert: five slices of fruit served together with main course. White wine out of stock after starters. Service uncoordinated. It was a disgrace and I was ashamed for our German flag carrier.



Lufthansa Customer review :  10 March 2014 by Barnicoat Graham    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH419, Dulles Intl - Frankfurt Intl, 25/3/2014. As I am part of the Miles & More programme, I prefer to fly Lufthansa. On my last flight I was looked after well, the flight left on time and landed early and I was able to choose a seat with extra leg room which is important for me.



Lufthansa Customer review :  7 March 2014 by Wylezol Roman    (Poland)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH435, ORD-FRA. Very comfortable, the highest standard of services on board. On time, despite the snowy weather in Chicago. There was only one issue - prior to LH flight, I flew from SLC to ORD (LH codeshare, operated by United Airlines) - the worst quality I have experienced.



Lufthansa Customer review :  7 March 2014 by S Molling    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH428 on 3/5/14. Great crew, good meals provided, as well as in-flight entertainment. The only thing I would add is that it would be extremely convenient to be able to pay for additional baggage on-line like other airlines do.



Lufthansa Customer review :  7 March 2014 by Gruendel Mike    (Germany)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 411, 2 March. My seat was in the first row on the aisle. Due to the service it was not possible to stretch my legs for a long period of time. After the flight I still had pain in my back. The onboard service was not very satisfying and the meal served was not really edible.



Lufthansa Customer review :  6 March 2014 by C Barkei    (Luxembourg)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

3 flights with Lufthansa inside Europe. All on time and reliable. Seat in Economy is quite firm, but OK for a short period of time. I got bored of the sandwich after the first one, but then got the identical one twice more, so I gave it away. Staff were friendly and the coffee was good. The Senator lounge in Munich was excellent, as were the lounges in Manchester and Luxembourg. No in-flight entertainment, so bring a book or read the paper. A very solid product.



Lufthansa Customer review :  5 March 2014 by Max Primorac    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Arriving to Washington, DC Dulles Airport for my flight to Croatia via Frankfurt Airport I was offered special care due to a lower back injury that severely hampered my physical movement. From the US through Frankfurt Airport and upon arrival in Zagreb, Croatia I was offered friendly transit support at each and every stage. I have made this flight over 100 times and despite the pain associated with my injury I must say that this was the most satisfying travel experience I have had in over 30 years of international travel.



Lufthansa Customer review :  4 March 2014 by M Krafft    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 419 departure on Feb 27, 2014. I flew with Lufthansa's new 747-8i. Nice, clean, and very new plane. I was seated in the main cabin in row 16 (first row in coach class). For an overnight flight, it is recommendable to aim for a exit row seat since you cannot stretch your legs, and the arm rests are firm. The meals and beverages/drinks provided were all very good and did meet my expectations. Getting on and off the plane was fast and efficient. All in all, still a satisfactory experience.



Lufthansa Customer review :  4 March 2014 by Arnold Sebastian    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH464 from Frankfurt to Orlando in Business Class with our infant (12 weeks old). Check-in in Frankfurt for family's was very good due to extra check-in counter. Service onboard and the food was ok. Nice wine collection and space for my legs.



Lufthansa Customer review :  4 March 2014 by S Redfern    (UK)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew return GIG-Tegel via Frankfurt. Check-in in Rio was a bit of a nightmare. A massive queue with no priority until got closer the desk. Took me over half an hour. Lounge in Rio did not have many options of drinks/food. The plane was an old A340 but it was well kept and the crew was very attentive. Food ok. Angled flat seats which are not very comfortable. Return leg was much different. Lounge in FRA quite good, priority check in, old A340 but excellent service and food.



Lufthansa Customer review :  4 March 2014 by J Menard    (Canada)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lufthansa flight 493 from Vancouver to Frankfurt on March 2nd 2014: I was impressed with Lufthansa's service in coach class. Tasty meals and a great variety of free beverages and snacks offered throughout the flight. Cabin staff was very cheerful and approaching even though it was a full flight with some quite challenging passengers around me.



Lufthansa Customer review :  4 March 2014 by Adam Wang    (UK)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MUN-PEK-FRA-LCY. My 5th London - Beijing flights with Lufthansa within 2 years and I have to say the quality is stable and consistent as well as good value for money. For both the outbound and inbound paths, the flights are on time if not slightly early, during the long haul flight, several water runs during the night and the staff are the biggest assets providing the friendly, efficient and professional services. During the flight between PEK and FRA, the new Boeing 747-800 was used, it offered the personal power socket and free WIFI onboard which is extremely good value. The only slight drawback is that you can not select seats on the exit rows online and airport check in as they are "occupied", however, when on board, you realised that half of them are empty.



Lufthansa Customer review :  3 March 2014 by A Yong    (UK)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-FRA-BHX in Economy. First leg from Singapore on the A380 was great, largely because I was fortunate enough to get an exit row seat with unlimited legroom (judging by fellow passengers, one wouldn't be happy with normal seats as they had rather pathetic legroom). Nice, modern AVOD system but the PTVs were rather small compared to other A380 airlines. Service was really friendly and warm, but few frills (no amenity kit whatsoever, no footrests). Meals were alright but again rather simple compared to Asian carriers. Second leg to Birmingham on an A320 was above average by intra-Europe standards with a decent snack/beverage service and friendly service again. All flights on time.



Lufthansa Customer review :  3 March 2014 by Vukmanovic Goran    (Switzerland)

Rating 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flights LH720 and LH721 from FRA to PEK and back. Everything written regarding the Lufthansa business class seats is absolutely true. Outbound flight on new 747-8 with new business class seats which are flat beds. Unfortunately if you are satt near the window in flat bad position it is almost impossible to get out of the "bed" without disturbing your co-passenger. On top your feet are very squeezed in the tiny hole at the bottom of the bed. Food choice OK as well as beverages. IFE system I would rate as average. Flight on time. Inbound flight - nightmare, instead of 747-8 it was old 747-4. As I checked in online nobody at the counter mentioned that the plane was changed and consequently my seat. Departure late for more than an hour. Old business class seats which are a disaster if you have the idea to sleep during the flight (not flat bed and very uncomfortable). Entertainment system was not working for more than two hours of the flight as needed to be reset. Food on the same level as outbound flight. No soap in the toilette. At the end arrived on time to catch my connecting flight. Overall will use them only if I have to, otherwise for the same or lower cost other ME airlines and even the airlines from the Lufthansa group are offering much more for the same buck.



Lufthansa Customer review :  3 March 2014 by Alexander Kunzle    (Switzerland)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH457, LAX-FRA, 26/2/2014. Service OK, seats in new 747/8 are very bad with not enough space! Food was good, beverage service not satisfying!



Lufthansa Customer review :  3 March 2014 by Andreas Dietzel    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The LH 411 flight from JFK to Munich was in total a very comfortable one. The service was much better than expected.



Lufthansa Customer review :  28 February 2014 by Herman Mitzi    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Frankfurt to Singapore. Great value for money. Food was delicious. Inflight entertainment could be improved, for instance a more modern and larger movie selection as on other competing airlines. Considering that the flight was 180 Euros cheaper than Singapore Airlines, I was very satisfied.



Lufthansa Customer review :  26 February 2014 by Carl Randem    (Norway)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH456, FRA-LAX, 21 Feb 14. Great trip with LH, new aircraft, nice and enjoyable/humoristic crew. Nothing to say on the service, although the seats do need an upgrade, it does not contribute to the full experience as the entire flight overall is good. The entertainment system (AVOD) is easy to use, although late responding but with a good selection of films, music and travel information. Overall a very nice experience and flight.



Lufthansa Customer review :  25 February 2014 by Lars Bjoerner    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EWR-MUC, 19/02/2013, LH413. My travel experience was great. From check-in, to lounge and boarding it was very smooth and easy. The flight itself was relaxing, food and drink was excellent and the staff very friendly. In the end, we were even 30 minutes ahead of schedule. I wish flying would always be like this experience.



Lufthansa Customer review :  25 February 2014 by Philip van wegen-wirth    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH410. Not having much space these day in normal economy class with 6'6'" height, it is nice to know that is still possible to get the emergency exits. Service is good and very friendly.



Lufthansa Customer review :  25 February 2014 by Claus Roth    (USA)

Rating 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 428 on Feb 16 2014 from MUC to CLT. Flew First Class - very attentive friendly service. Insufficient movie selection in comparison to other airlines. Entertainment system often malfunctioning, so in this case no service call or reading light activation possible.



Lufthansa Customer review :  25 February 2014 by T Naver    (Switzerland)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Disappointed with the recent Buenos Aires to Frankfurt flight. Several crew members seemed rude and unmotivated, when an elderly lady boarded with a light and small suitcase the flight attendant refused to help her stow it away. Other occasions the crew were not helpful: to a family travelling with small children removing food plates, instead they walked over it and complained about it. Other than that service was been ok, flight attendants served passengers with water and juice several times during the night, in addition to the self-service bar area with small snacks and beverages. Dinner was ok, breakfast was very disappointing. Unfortunately there are not many alternatives on this route. However, on the outbound journey the crew both on ground and on board were much nicer, and all flights were on time.



Lufthansa Customer review :  24 February 2014 by Juraj Kovac    (Czech Republic)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Early-morning feeder flights from to Frankfurt and back, outbound on a brand new A320, return on an older plane with newish cabin. The core product is rather basic, both in terms of comfort and services, but the planes were spotless, the crews extremely professional and the slimline seats at least provide decent legroom. LH still serves nice breakfast and drinks, even on these short hops, and there is really nothing major to complain about. One thing to improve is seat assignment in economy, which tends to get really messy at times.



Lufthansa Customer review :  21 February 2014 by J Gensert    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Unfortunately, we were unable to use the online check-in service on the Lufthansa homepage. This service is apparently unavailable when you have a connecting flight in Los Angeles (LAX to FRA) and come from the Big Island of Hawaii - Kona Airport for that matter - meaning that our 4 tickets were scattered all over the plane. Luckily, this problem could easily be solved by a friendly member of the Lufthansa ground staff in LA. The flight from LA to Frankfurt was okay overall, seats on the 747-8I are not the most uncomfortable though a little too lightly padded. Dinner and Breakfast were offered - both were quite good. The inflight entertainment featured some of the latest movies in various languages (sadly, variety was not that great), the flight attendant were generally nice. We would recommend Lufthansa.



Lufthansa Customer review :  20 February 2014 by A Davidson    (Canada)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Feb 18 2014: Lufthansa - LH1817 - Barcelona (BCN) to Munich (MUC). This segment was part of a five flight itinerary with United Airlines a review of which can be found under their name. This particular Lufthansa experience was, as always, superbly efficient on the ground in both Barcelona and Munich. Navigating airports at either end was a breeze and the embarkation and disembarkation process easy and smooth. The flight itself had both an on-time departure and arrival and the in-flight service was, as expected, superb and efficient as one would expect from Lufthansa. Always a treat to fly with Lufthansa and will continue to do so whenever possible.



Lufthansa Customer review :  20 February 2014 by P Spangenberg    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 410, MUC to JFK, 1st Feb 2014. The flight was fully booked but it was ok. Crew very friendly. Since I was sitting at rear I had only one meal left to choose. The space for my feet was very limited because of some mounted housings under the seat in front. Too little space to place something like a bottle of water and a book. Plane was new and in good shape.



Lufthansa Customer review :  18 February 2014 by Stella Nuti    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 457 from Los Angeles to Frankfurt was delayed due a technical problem. Unfortunately there was no assistance for me at the arrival gate, since my flight connection was half an hour later I had to rush, pass again through the security check and immigration. I arrived breathless at the gate of my flight to Florence where we were told that they had to change the aircraft due to a technical problem. I had to wait for another hour. Concerning the service on board and the aircraft (a new B747-800) I have nothing to complain about.



Lufthansa Customer review :  18 February 2014 by Douitsis Athanasios    (Greece)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH431 from ORD to FRA. These long haul flights now have wifi, which was a pleasant surprise. Apart from that, the cabin was not particularly full, which made it easy to put the bag under the seat next to me, etc. I suspect the comfort would be diminished if it was otherwise. Apart from that, no other surprises, the food was good, the staff polite, the flight was on schedule.



Lufthansa Customer review :  17 February 2014 by Saketh Rahm    (USA)

Rating 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-FRA-DEL. A typical mixed bag of service. ORD-FRA was supposed to be on 747-8 and I booked this flight specifically for this aircraft, but they downgraded to normal 747 in the last minute. This caused chaos in ORD as they were short 16 business class seats, all passengers had to be reassigned their seats which caused my family to be split up and in middle seats - at several thousand dollars each we were not happy. Crew tried their best but no one would move and we were seated all over the cabin. Food was mediocre at best on this route and angled seats did not provide for great sleeping. Entertainment a joke when compared with new United system or with EK/SQ, with basically 10 movies, 3 of which were >10 years old. FRA-DEL on 747-8 and much better with much nicer crew and flat seats. Departure time from FRA is not ideal as arrival is at 2am compared to 10.30pm with other airlines. Arrival at DEL was a mess with business and first class bags off-loaded last which annoyed premium paying passengers. Only highlight really was LH Senator Lounge in FRA which was very nice. For the price paid, I would try another carrier.



Lufthansa Customer review :  14 February 2014 by N Barraci    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH418, FRA-IAD, 8 Feb. It was a rather comfortable flight in a not too fully booked Economy Class cabin. My major issue with this flight was about the internet connectivity on board. Unfortunately, again, FlyNet did not work at all. It has become a rather unreliable service over the last few months. Seating comfort on the new 747-8 is rather good, nevertheless when someone sits next to you in Economy it is really a challenge to survive a long-haul flight. The distance to the front seat could be improved, but most likely will not. Again I have to point out, that as a Lufthansa status customer (Frequent Traveller, Star Alliance Silver) I am being treated better by United (complimentary upgrade to Economy plus, priority boarding, priority luggage) than by Lufthansa.



Lufthansa Customer review :  14 February 2014 by Bart De Maertelaere    (Belgium)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH418, Feb 9 2014. As a frequent flyer (and holding Senator status with the Star Alliance), I prefer to fly with Lufthansa and its Star Alliance partners as they offer me the best routes to get me to my destination. On every flight I experienced good service, the crew handled any extra requests with a smile.



Lufthansa Customer review :  13 February 2014 by T Bathory    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 429, Jan 31 2014, CLT to MUC. LH 428, Feb 8 2014, MUC-CLT. The service is excellent, the crew polite and nice. No significant delays. Food is reasonably good for airline food. We certainly wouldn't choose a different airline to cross the Atlantic.



Lufthansa Customer review :  12 February 2014 by Matias Sosoi    (Finland)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Philadelphia to Frankfurt. Plane was old Airbus A340-300, interior being in clean and good shape. Business having own check-in was nice, staff being polite, except supervisor, having an argument with a customer at next counter. Almost better than real TV. For Business Class passengers there was own boarding lane. At Cabin boarding drink with choices were offered. Business class has lie flat seats, but not latest fully flat yet. According to my knowledge Lufthansa is installing new fully flats on their fleet. During flight the service was nice, first with cocktail and snacks. 15min later came food service with appetizers with choices. From three warm choices you can choose your main course. Wines were good and I slept rest of the flight comfortably and missed breakfast service.



Lufthansa Customer review :  11 February 2014 by A Barlow    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 435, ORD-MUC, 2/6/2014-2/7/2014. Good flight. I was lucky that the seat next to me was empty, so I had more space. Otherwise the seat would have been really small. Service, staff friendliness, punctuality were all better than on previous flights with other airlines.



Lufthansa Customer review :  7 February 2014 by Bernhard Otten    (Germany)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 457 from LA to Frankfurt, Boeing 747 - Seat 35H: There was no space for my feet under the seat because there was a metal box under the seat in front of 35H. For a long distance trip this is not acceptable!



Lufthansa Customer review :  5 February 2014 by H Puneck    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt-Abu Dhabi-Frankfurt, booked a special for 429 Euro in September flew in January - a 6 day trip. Excellent value for money. New A330 cabin with improved seats in economy class and brand new wireless inflight entertainment system which means no more entertainment box under the seats and therefore more legroom. System with good responsiveness, high definition and you can even use your own headphones ("one plug"-system). Flight information system with satellite views is great! WIFI on board for extra cost available on most time of the flight. Staff service as always on Lufthansa efficient, friendly, correct and professional. Meals decent (1 hot meal, 1 sandwich service), wide range of free (even alcoholic) drinks, friendly welcome in the galley for more drinks. Hot towel service is always welcome. Only organization of boarding in Abu Dhabi should be improved, too narrow waiting lounge for two flights at the same time. Both flights ahead of schedule.



Lufthansa Customer review :  5 February 2014 by Schubert Stefan    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 435, Chicago - Munich. January 30, 2014. Nothing to complain about, flight was on time, on board service in general was good, however, the only point I can complain about is that breakfast could have been better. I suspect that the reason for the quality of breakfast below what one could be expect from Lufthansa is that on flights from the US to Europe catering is done by a US company, hence the quality of bread is quite poor.



Lufthansa Customer review :  4 February 2014 by Jeremy Appleton    (Italy)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As a very regular customer of Lufthansa, I am normally a fan and very happy with the service they offer and provide. Unfortunately, my last flight: Frankfurt/Los Angeles (LH 456) was an exception. Having been offered a complimentary upgrade to Business Class, at the gate, I was then downgraded on board, back to Economy with minimal apology, nor effort to find a suitable alternative. (I understood the issue as the Business Class seat had, in fact, been sold to a passenger on Business Class standby but given my status and the value of business I give LH every year, it was disappointing). On this occasion, the situation was made worse by a particularly difficult neighbor and some average service on board. As I said, not a normal experience with Lufthansa but frustrating, all the same.



Lufthansa Customer review :  4 February 2014 by Enrique Simeone    (Belgium)

Rating 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

1st class on FRA-EZE-FRA, Boeing 747-400 with only 8 seats, which are a rather good option - chair plus bed aside. Service is good but not excellent. Choice of and beverages is just ok. Have travelled them before a few times with this configuration and it is to my liking, although not a suite is as good as! Skilled staff but oldie planes. Check in disastrous on all occasions, lounge in FRA splendid, in EZE and Sao a disaster! Not as good as flying Swiss international.



Lufthansa Customer review :  3 February 2014 by T Powell    (Spain)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sao Paulo to Frankfurt and on to Madrid. Checked in for my flights and was treated in a courteous and friendly manner. Chaos at Guarulhos due to the construction work ahead of the World Cup. Our gate remained occupied by a TAP A340 with a delayed departure leading to being bussed to our 747 parked at a remote stand. Pushed back from the stand about 1.5 hours late and waited in a long line for take-off. Nice reception on-board and seated in a center aisle with the middle seat free. The service was excellent and the food of a decent quality with the usual drinks and wine of your choice. I have to say that I find the LH business class seat lacking in comfort and as it doesn't go flat is quite hard to find a comfortable sleeping position. It is time for a revamp of that seat. The entertainment selection is good and I particularly like one of the radio channels. Headsets are decent but not up to the Bose quality used by other carriers. This is an 11 hour flight so plenty of time to relax. Breakfast was good and I find the cabin crew to be of a consistently high standard. Fix that seat and this is a very competitive product.



Lufthansa Customer review :  3 February 2014 by Meirsschaert Pascal    (Belgium)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took the flight to Orlando from Frankfurt and back from Charleston to Munich. Sufficient space in Economy. There could be some better variation in food selection. Free drinks is much appreciated. Inflight entertainment could do with a wider selection of recent movies.



Lufthansa Customer review :  31 January 2014 by Zinsser Werner    (Germany)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH457. Departure and arrival on time. Confusing boarding practise in Los Angeles. Narrow seats, not comfortable. Meals on board OK. Service average - recommendation only if LH is less expensive than competitors (Singapore Airlines / Emirates).



Lufthansa Customer review :  31 January 2014 by Joachim Schorr    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

26/1/2014, LH 438, Frankfurt - Dallas. Very dedicated service and personnel when the cabin is not full, service becomes slow when Fist Class is fully booked as there only is one person serving. Great Food and wine section and good media service. Still too many planes around which have the old setting in place, not on the last trip, which was great.



Lufthansa Customer review :  31 January 2014 by Matthias Beuge    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Boston to Munich, LH425. Reliable, friendly in-flight and check-in staff. Poor SMS system for flight updates. One SMS informs customers that the flight is late, another one about 1.5 hours later told customers the flight will be on time. When arriving at the airport it was late again. They are still doing averagely when it comes to pampering of their top status customers. There is hardly ever a complimentary upgrade, while my US colleagues on US carriers get upgraded 75% of the time on long haul flights.



Lufthansa Customer review :  29 January 2014 by F Luigi    (Italy)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH429, CLT-MUC, A330: Flight very cold but service, food and beverages ok. New Policy for Miles a little bit complex for economy class: too many classes and you can't select the right one when you book a flight.



Lufthansa Customer review :  29 January 2014 by Tasselli Valerio    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH419, January 23. Washington to Frankfurt. Plane was half empty, so it was a very smooth and quiet ride. Always pretty satisfied with the efficiency of Lufthansa, although they could improve the quality and seating space.



Lufthansa Customer review :  28 January 2014 by Kim Krister    (Finland)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-MUC/FRA-MAD return. I don't like their new loyalty program downgrade. I booked quite high priced booking class ticket last year hoping to earn more miles and to renew my Frequent Flyer status and loyalty with them, just to be faced with the fact that earning miles is now 25% - 50% from mileage flown unless you pay full Y or C priced ticket. 23hrs check in before flight is useless, 3 of my 4 flights were of change of equipment and I was automatically moved from reserved first Y row seat to the last rows of the bus. Very inconvenient, as I had to wait a long time to get deplaned. Their onboard product has downgraded with NEK seat. 2 x 2hr 20min flight segments resulted me back muscle pain. Seat is so thin and narrow, making noises when moving on it, it is the most uncomfortable way to travel. Their refreshment offering is okay but snacks are inedible - no healthy and fresh options anymore. Cabin crew did their best, service was professional with smiles. Lounge access was good as layovers were 3hrs 30min, too long. Loyalty for this airline is completely useless for me, I will change my loyalty to another Scandinavian carrier with better timetables.



Lufthansa Customer review :  28 January 2014 by S Brandt    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight Abu Dhabi-Frankfurt: new business class seats on this night flight, an absolute improvement compared to the old seat that is still in use. Wish all Lufthansa long haul seats in this class were already installed! Service on board really friendly and chatty. Nice snack and aperitif after departure, good breakfast 1 hour prior to arrival. Could have been served 15 mins earlier but at the same time crew allowed us to sleep longer. Inflight entertainment improved as well a lot. The map/route should have music in the background. The new seat is perfect to sleep, completely flat. Amenity kit is a plus. Smooth flight and professional service. A330 10 years old but in perfect condition. Welcome lounge in Frankfurt a nice place to have a shower and another great breakfast after this night flight.



Lufthansa Customer review :  28 January 2014 by H Mutschler    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CGN-MUC on a Saturday. Onward flight was nearly empty, so you could seat any seat. Two drinks, one coffee and one apple juice on a nice Airbus 321. Return flight on the same day was packed, so all bins where overloaded. It took ages to board. Got drinks as well, crew did a good job for a 55 minutes flight.



Lufthansa Customer review :  28 January 2014 by Keller Christoph    (Germany)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled flight LH456 on Saturday 18th January from Frankfurt to Los Angeles. It was extremely cold on this plane due to some problems with the air-conditioning (seat 33H). Other passengers seated in rows in front of me were complaining as it was too hot on their seats! This must be a major problem and to be honest I was very dissatisfied with this situation. The flight attendants did a great job.



Lufthansa Customer review :  28 January 2014 by H Schumacher    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly Lufthansa a lot long distance. Overall, a very solid impression, mostly on time, friendly and competent staff. Quality of meals has decreased in economy, as has seat comfort, but that is normal these days. Major complaint on LH456 (FRA-LAX), on a 747-8: The touch screen user experience was ridiculous, some input takes 10-20 s to be processed. Not only the case in my seat, but pretty much everyone I observed had this problem.



Lufthansa Customer review :  25 January 2014 by Wilhelm Diemo    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH430, FRA-ORD, Jan 20 2014, New 747-8. Seat comfort is inferior to most other airlines on this segment. Loyalty customer treatment (especially in regards to complimentary upgrades) is unacceptable, seems non-existent all the way up to Senator (incl.) and might become real only with HON which is super exclusive. Food quality is average and staff attention in economy is also just average. Staff attention visibly improves from business class onwards. Inflight entertainment is a bad joke, especially in economy as well as in any 'old' business or first class seat. Tiny monitors that are often defective. Fairly small movie selection. This is way behind the other airlines that LH wants to compete with. Economy seats in the new 747-8 are ok, but seat comfort in the first economy aisle seat right behind business class is impacted by staff continuously pushing the blinds against the passengers legs.



Lufthansa Customer review :  22 January 2014 by Lange Michael    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight DUS-MUC in the evening. Short flight from DUS to MUC. Friendly staff, free Drinks (water, tea, coffee, wine, bear, soft drinks) and savory snacks. We left on time and reached MUC about 20 min early.



Lufthansa Customer review :  22 January 2014 by Th Echter    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt - Rio de Janeiro - Frankfurt with Lufthansa on A340. On time, smooth, decent, hassle free and without any problems. Extremely friendly, professional and attentive crew on both flights. Cocktails served after take off, really nice dinner. Large movie selection on personal screens. 2-4-2 seats making it easier for a couple to sit together. Absolutely nothing to complain, if there was not the seat itself: Narrow, uncomfortable and one of the worst of all my flights. Unfortunately different from other airlines economy seats.



Lufthansa Customer review :  22 January 2014 by Gabriels Bart    (Belgium)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH428. Positives: Smooth trip to U.S. Good service, nice entertainment program, nice food and drinks. To improve: Seat was in the last row of the plane and I didn't had so much space for my legs.



Lufthansa Customer review :  22 January 2014 by D Chakarov    (Sweden)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH456 from Frankfurt to Los Angeles. The flight went smoothly and on time (arriving ahead of schedule). No complaints about the flight conditions and service, except the performance of the information/entertainment system. The touch screen was not responding, thus making the use impossible. I see two main problems - the system is outdated and not properly serviced. However this was a smaller problem for me compared with the failure of the promised Wi-Fi connection.



Lufthansa Customer review :  22 January 2014 by Miczinski Lars    (Germany)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt (FRA) to Washington Dulles (IAD), LH 418 on December 9, 2013. Space comfort in economy class is not great, there should be more space! The entertainment program quality was not great, it appears to me that mainly only old films are shown in economy class, not quite sure if this has something to do with cost savings. I don't understand the beverage concept of Lufthansa, I wish there was more non alcoholic beer on board.



Lufthansa Customer review :  21 January 2014 by S Madiwal    (Canada)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

It's always a pleasure flying with Lufthansa. The flight LH 490 was ready on time for departure and the crew aboard welcomed all with a smile. The aircraft was new and cleanliness in the cabin was satisfactory. This time there was no aerobridge and the boarding was via bus. This added to a bit of inconvenience to some passengers. The new Airbus cabin storage is comparatively small and passengers had to struggle finding a place to put their carry on luggage. Overall the food and beverages selection was good. I would highly recommend this flight to my family and friends.



Lufthansa Customer review :  21 January 2014 by Eigel Herbert    (Austria)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight (LH431) was as expected good. The chosen seat was good for my long legs. Departure and Arrival was nearly on time. Only the served breakfast was very poor.



Lufthansa Customer review :  20 January 2014 by Claudio Cappello    (Italy)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH430 was perfect. New Business class seats are really good and comfortable. I've received the upgrade from the economy with no additional costs. Entertainment was ok, but sleep on the plane was better and the traveler kit, was very helpful. I'll do it again.



Lufthansa Customer review :  17 January 2014 by A Kreyssig    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dec 21 2013, LH431, ORD-FRA. Efficient and friendly service. The new 747-8 aircraft offers a modern ambience, in the Economy class LH standard seats with individual, now well-functioned entertainment system, but still the usual limited space.



Lufthansa Customer review :  16 January 2014 by M Studzinski    (Poland)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London LHR - Frankfurt. Quick, 1 hour flight. Friendly, enthusiastic and chatty crew, sandwiches offered and full bar service, incl. German sparkling wine and bottled beer, even in Economy. All on time, perfect.



Lufthansa Customer review :  16 January 2014 by Stuettgen Johannes    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-MUC, LH 435, Jan 11th. Great Service, Food is ok but the inflight entertainment system is pretty bad. Movie selection is rather small and the touchscreen is so unresponsive its a pain to navigate the menu.



Lufthansa Customer review :  16 January 2014 by D Eickhoelter    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 415, Washington-Munich. 10/11 Jan 2014. Overall very good. Friendly service. Good (new) business class seats. I was surprised, that I did not get entry to the Star Alliance Lounge at Washington airport, even though I had a business class ticket, and being FTL silver.



Lufthansa Customer review :  16 January 2014 by G Howman    (Qatar)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DOH-FRA-YVR: Both legs of flight on A340 aircraft. Not my optimum choice of long-haul platform; however, Lufthansa really made the best of things. Traveled economy both legs, yet, found that both seat space and leg room were more than adequate. Food was so-so and selection of movies average. However, cabin crew were very attentive and customer oriented. This airline is becoming my airline of choice.



Lufthansa Customer review :  14 January 2014 by S Khezzar    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA to ORD. I slept most of the time on board so there was not much I had to complain about. Flight attendants very nice and friendly. Boarding in FRA is always very chaotic. It is much better organized in ORD. LH should handle the boarding procedure for FRA like they do it in ORD. I'd recommend that Lufthansa would send an e-mail notification when the plane changes so that passengers who book early can make sure that they can keep their reserved seat.



Lufthansa Customer review :  14 January 2014 by Eric Heilmann    (Denmark)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Washington Dulles on Jan 8, flight LH418. Return on Jan 10th, flight LH419. I have been flying Lufthansa for many years now, both professionally and privately. It is not a cheap airline but I admit that I still use it for my private trips because of the impeccable quality of service at all levels. As a Senator passenger, I know I get more perks, but I see all the time the genuine attention that the staff puts in when dealing with every passenger. After having delt for many years with numerous american airlines, I find this very refreshing!



Lufthansa Customer review :  13 January 2014 by Ruediger Beyer    (Switzerland)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 490 from Frankfurt / Germany to Seattle / WA on January 6 2014. Very punctual, smooth flight. On board service very good. Temperature in plane too low. Entertainment programme and internet service excellent. Digital flight information very good. Meal service fine, except for oversight to remove moist cloth and empty cups/cans before serving dinner. Overall impression very good.



Lufthansa Customer review :  13 January 2014 by M Tushishvili    (France)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

30 December 2013, Paris to Tbilisi via Munich, LH2237 and LH2556. 8 January 2014, Tbilisi to Paris via Munich LH2557 and LH2230. Check-in was easy and pleasant with brilliant ground staff in Tbilisi. On board cabin crew were polite and hard working, especially on the MUC-TBS leg on 30 December. Hot food was served in MUC-TBS-MUC segments and it was very tasty both times. Lufthansa and Turkish are recommended airlines for travelers to Tbilisi.



Lufthansa Customer review :  13 January 2014 by Lloyd Michael    (UK)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester UK to Munich LH 2501. Munich to Chicago LH434. I travel with Lufthansa regularly from Great Britain to USA in either Business or First Class. The overall service is always excellent. I can fly directly to the USA from Manchester (UK) but the standard and service of the US Airlines is way below that offered by Lufthansa. Meals are always excellent, seating extremely comfortable and cabin staff courteous and helpful. Travelling via Germany adds to my journey time but I find it well worthwhile. Additionally, the standard of Lufthansa Lounges are far superior to US Airline ones.



Lufthansa Customer review :  10 January 2014 by Duzzi Riccardo    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VCE-FRA-AMS, on 28 December 2013, and then AMS-FRA-VCE, on 3 January 2014. Flights were all nice and all on time, on comfortable A321 and A319. It didn't make sense that they gave us food on 16:35 pm flight to AMS and not on 12:45 pm flight to FRA, but this is just an insignificant detail. Staff was good and smiling and flight experience was good, too. I recommend Lufthansa.



Lufthansa Customer review :  9 January 2014 by Ana Vetere Arellano    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH457: I was quite satisfied with this flight. Stewards and stewardesses were friendly, food was of good quality and entertainment offered was very good. My 5 year old daughter enjoyed the cartoons. I would suggest that if seats are available, travellers with children could be positioned in the plane so that they can be given an extra seat so the child can sleep better. Of course if the flight is full, I understand that this is not at all feasible.



Lufthansa Customer review :  9 January 2014 by R Jonquieres    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH434 from Munich to Chicago was a real pleasure. Smooth ride and super crew - friendly and professional. I could feel that customer satisfaction was the utmost priority and that the team was ready to fulfil all requests even if out of the "standard protocol".



Lufthansa Customer review :  8 January 2014 by Van Hiep Hoang    (Vietnam)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-FRA-BKK. LH 783, 18 Dec, BKK-FRA. LH 772, 2 Jan, FRA-BKK. Lufthansa continues to have fantastic economy service. The air hostesses tend to be older than other airlines but their experience shows in the brilliant service given. The attendants are helpful, and they also have free coffee/tea etc in their Munich airport area, which is a big bonus. The food is similar to others in the same category. You can even order cocktails on long haul flights and they even serve with a smile. My personal opinion is that elder stewardesses or stewards can give better service than younger ones. Seat is hard and small, inflight entertainment is good with choices of quite contemporary film material. We wish there were more toilets.



Lufthansa Customer review :  8 January 2014 by Guder Petra    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very good and attentive service on 431 from ORD to FRA on January 3rd - even though it was economy class. The meal quality was bad, completely tasteless chicken and the seats plus legroom too narrow, too much of a sardine box feeling during a long distance flight.



Lufthansa Customer review :  8 January 2014 by Uwe Langhammer    (USA)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAD-FRA on B747-8 and FRA-IAH A380. Both flights were good. Friendliness in Business is much better than Economy. Good food and Service on both legs. Lounge in IAD with separate access gate to the plane is a plus. The new Business on the B747-8 let the old one on the A380 feel really outdated. It was hard to get a seat in the Z-Gate Business Lounge in FRA.



Lufthansa Customer review :  8 January 2014 by Harald Pleiner    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 456 on January 4, 2014. The flight from FRA to LAX was delayed 2 hours at take off, due to, first a technical problem and second an ill passenger whose luggage had to be removed from the airplane. At arrival the plane was only one hour late because of a higher cruising speed, the plane was rather new (747-8) and comfortable, the food was good - quite a positive surprise on a trans-atlantic flight. Only the cabin temperature was unpleasantly low - and this is rather frequently found in LH long distance flights.



Lufthansa Customer review :  7 January 2014 by Steegen Marc    (Belgium)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dusseldorf-Kiev return. Depart Düsseldorf, Jan 1 2014, LH 3004. Return Kiev, Jan 5 201,4 LH 3005. Both flights on time, service on board and catering very good. No inflight entertainment.



Lufthansa Customer review :  7 January 2014 by Karl Moosbrugger    (Austria)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-FRA-SZB in Business. Check-in was easy, the new lounge in Delhi has sufficient space, free wifi and pretty good snacks and drinks. On board the lie-flat seats on the 747-800 were very comfortable and I had a good sleep. Flight was on-time and the breakfast before landing was very tasty (I had the Indian breakfast).



Lufthansa Customer review :  7 January 2014 by Guido Galley    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH456 from FRA to LAX on Jan 2 2014 with a Boeing 747-8 aircraft, seat 1K. Excellent service and excellent food in the First Class Terminal in Frankfurt and on the plane to LAX. Highly recommended! Everything was presented very well and the quality was perfect. I also like the Bose noise cancellation headphones that the seat is equipped with.



Lufthansa Customer review :  7 January 2014 by Ralf Schwimmbeck    (USA)

Rating 6/10

Score 6 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 419 from IAD to FRA. The lounge in IAD is less than average for First Class. The first Class seats are good and LH provides a heavy mattress and bedding to sleep. However, LH has a policy of keeping the cabin at 23 deg C which is just too warm to sleep with all the heavy blankets, I wish they would cool their cabin to a normal temp. The food was ok but certainly not great. The service from the flight staff was excellent. Finding my connection in Frankfurt was quite difficult and took quite a while to find the first class lounge.



Lufthansa Customer review :  7 January 2014 by M Taylor    (Hong Kong)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lufthansa continues to have fantastic economy service. The air hostesses tend to be older than other airlines but their experience shows in the brilliant service given. The attendants are helpful, and they also have free coffee/tea etc in their Munich airport area, which is a big bonus. Additionally, the beer on board is better than other airlines, Warsteiner. The food is similar to others in the same category - the only complaint is the number of films available. Perhaps there are 50 different films but compared to Etihad or others this falls a bit short by today's standards. I was on a new Boeing 747-8 which is rare as I almost always fly Airbus routes, which may have made my trip more enjoyable.



Lufthansa Customer review :  6 January 2014 by Milan Zelcevic    (Canada)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-DXB return flight. Very good service on the way out. Good flight, nice crew, very uneventful. On the way back almost as good. The 747 landed in heavy clouds and didn't feel a thing. Entertainment is ok but not at the level of say Air Canada. On the way back I asked for lactose-free meal and got one that was pretty good. A great airline and a great experience.



 
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