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Customer Review scoring : Lotus Air
3 out of 10  3 out of 10
12 reviews



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Lotus Air customer review :  15 October 2010 by R Hendry   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Edinburgh to Sharm El Sheikh return. The outward bound flight could only be described as a comedy from start to finish. Staff smoking in toilets and behind the curtains, no inflight entertainment, no communication or information during the flight and a very poor in meal. The plane was clearly in need of refurbishment, seatbacks and armrests broken and split, and toilets were filthy. The cabin crew were unprofessional, and were more occupied with larking around than ensuring the safety of the passengers. The return flight was significantly better - seat pitch more comfortable, staff more professional, although the lack of entertainment and the poor inflight catering still evident. On a more positive note both flights were more or less on time. I would seriously consider all other options prior to flying with Lotus Airlines.


Lotus Air customer review :  29 July 2010 by C Freeburn   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Edinburgh to Sharm el Sheik. Absolutely awful! No tv or music to plug headphones into. Food disgusting. On flight for 1hr, then served with wrapped chocolate cake and small polystyrene cup of juice or water. Meal was served with tea or coffee, then about 30 mins after that you got small polystyrene cup of water. Staff didn't talk or help in anyway. Once job was done they slept along spare back seats of plane. Plane was filthy. On return flight, staff closed curtain at front galley to smoke their cigarette then fumigated with air freshener.


Lotus Air customer review :  22 July 2010 by P Lyall   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Edinburgh to Sharm el Sheikh. Seat pitch was diabolical, crew could hardly speak any english and there wasn't any wine to be served with meals. An ageingA320 with writing on the back of the seats and tray. On the return had slightly more room, crew were friendly and visible throughout cabin. Flight on time both ways and food was excellent - they are strict with your luggage allowance and you will be charged 10euros or pound for every extra kilo over.


Lotus Air customer review :  26 May 2010 by Sue Burton   (Ireland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Dublin to Sharm El Sheikh. Flight was on time, inflight meal included in the price and was tasty. The cabin crew were attentive and helpful. The return flight was again on time and the inflight meal lovely. Plenty of soft drinks and we managed to get extra leg room at no extra cost. The drawback was the luggage allowance was only 15kg for check in and 5kg for hand luggage and they were very strict about this so beware as it costs Euro 10 per extra kilo!


LOTUS AIR customer review :  29 January 2010 by M Dundon   (Ireland)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Dublin to Sharm El Sheikh return with Lotus Air. Their timekeeping was the worst we have ever encountered. We were advised in advance that the flight was to be delayed by six hours but then it was a further four hours late, while we waited at the airport. Instead of arriving for the New Year's Eve Gala we arrived at 02.00 on New Years Day. Our return flight left as scheduled at 08.00 but stopped in Cairo to take on new staff, food, fuel, etc. We were in the aircraft for nine hours for a five hour flight. We didn't believe a report about strong head winds necessitating the extra fuel stop, as it was obviously a scheduled stop to pick up staff. Never again.


Lotus Air - by Slava Chevtchouk

20 April 2007   Customer Trip Rating : n/a

Paris to Luxor return. Both flights were delayed (1h and 2h30). On the first leg the plane was really very very cramped, with impossibly small pitch. The second flight was slightly more comfortable. The meals are not edible, and of cause - no any entertainment during 5h15 flights. Crew are smiling and helpful, nevertheless they don't speak any language but Arabic. I think in case of major trouble, it would be impossible to evacuate the aircraft (the seats are so close and the staff not communicated).

Lotus Air - by Martin Wills

29 April 2004

I rate Lotus Air in the same league as Martinair, Condor, LTU et - people should remember it is a charter flight organised by a tour operator and the tour operator demands the number of seats that are squeezed into the aircraft. An important fact is that Lotus has the fourth best reliability v flight duration record for 2003 according to Airbus. The quality of the meal is often driven by the amount a tour operator wants to pay to the airline.

Lotus Air - by Adrie van Oever

26 April 2004

On the 4th of April my daughter and I flew from Amsterdam to Sharm el Sheik with Lotus Air. It was awful! It was extremely hot, the food was inedible ,and we almost got nothing to drink. Just a drop of soft drink and a half cup very bad coffee. There was no room for your legs and arms and my chair was a kind of broken. The cabin crew was very busy talking to each other and, as the cockpit door was open the whole trip, we could see the pilot rather often join them. They didn't look after the passengers at all. It was a very, very bad flight, even for a charter.


Lotus Air - by Henry de Bergevin

28 January 2004

I travelled with Lotus Air : Paris - Luxor, Assuan -Abu Simbel - Cairo and Cairo - Paris. It was an organised tour by Groupe Marmara. Each plane we took (all Airbus) seemed to me recent and in perfect condition. The service was at the level of regular airlines. When we had to wait to take off at the Cairo Airport due to heavy air traffic, the captain came along to discuss with the passengers. He was an ex-Swissair pilot and this inhabitual face-to face contact was very much appreciated by passengers.

Lotus Air - by Piotr Gerreth

28 January 2004

I had a flight on Lotus on Lyon-Luxor-Lyon route. I think these were the worst flights in my life. They squeezed all the seats to put 3 or 4 extra rows in the back. Staff was unpleasant. they were hitting people's elbows with the foodcarts or with their bodies - without any apology!!! Some of them didn't really speak English, neither French!

Lotus Air - by Ton Bootsman

18 January 2004

The first flight to Sharm 4 jan. with TAS 4024 was good. On the way back 11 Jan. we had an other plane TAS 4023 - very cramped for room between the chairs. Some chairs were broken. The toilet floor was dirty. The toilet seat was broken and repaired with brown glue. Why don't you put a new seat on the toilet. All those little things look like the maintenance of the plane is bad.

Lotus Air - by Bart Pasman

16 December 2003

We had a charter with lotus from Amsterdam to Hurghada. Directly after take off a standard meal drink and coffee in a speed that was equal at the flight speed. All this has taken about 35 minutes and after that no cabincrew was on the floor.

Lotus Air - by Charles Raynaud

9 November 2003

I got a very nice flight to Paris on 5th November 2003. This flight replaced the overbooked one of Egypt Air. Of course the conditions was like a charter flight and not a regular one, but at least I find the stuff very convinient and flight confortable.






 


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