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LOT Polish Airlines Customer Reviews and Polish Airlines Passenger Trip Reports



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LOT Polish Airlines Customer review :  28 July 2014 by P Zukowskyj    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Warsaw to Heathrow, 14th July on LO285. Delayed almost 2hrs, so LOT dumped me, my wife and two young kids at Heathrow at 23.45hrs, after the last tube had left. Office was shut, no-one available anywhere. Choice was a nightbus to somewhere in north London with a vague hope of getting home at some point or a taxi. We spent £120 on a taxi to Hertfordshire. I'd suggest Ryanair, at least you know they'll dump on you. I thought a scheduled airline would be more considerate of its customers, but apparently not.



LOT Polish Airlines Customer review :  26 July 2014 by Alan Damian    (Belgium)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from BRU to WAW and back. Flights on time. Check-in in BRU inefficient. Reactions of the crew unkind - upon entrance they were unpleasantly surprised that they had to greet me in English instead of standard Polish. The same for other requests. I got a sour reaction when I asked whether I need to pay for drinks, which turned out to be inexpensive (Coke for 1 EUR), but it should be clear even without asking. Seats comfortable. Poor inflight magazine.



LOT Polish Airlines Customer review :  14 July 2014 by C Paxton    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew from London to Warsaw on flight LO282 on Friday 4 July. We were surprised to be only offered a glass of water by way of refreshment. Only by reading the inflight magazine did we find that economy passengers had to pay for anything else. On arrival at Warsaw we had to stand by the belt for nearly 50 minutes before our bags arrived. During this time passengers were asking what the problem was only to be told that a number of planes had landed and it was a very busy time. This did not explain why bags from flights operated by other airlines were on the belts and being reclaimed by passengers. LOT should dispense with their baggage handling company at Warsaw and employ one of the other companies which clearly know what they are supposed to do.



LOT Polish Airlines Customer review :  11 July 2014 by S Rasmussen    (Lithuania)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH to VNO via WAW on 9th July 2014. Two short flights, both on the Embraer 175. Plenty of legroom and seat width. The head rest can be adjusted to your needs. There was a little delay, but landed on time in VNO. Staff on board very helpful and smiling. Got Water and chocolate bar for free, while drinks and food was for purchase at very reasonable prices. WAW Chopin airport is bright and clean, but beware it is very badly sign-posted. There are also very limited options for eating and shopping, worth taking into consideration for a long layover. Will definitely fly LOT again.



LOT Polish Airlines Customer review :  9 July 2014 by H Siebert    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

An excellent flight from Frankfurt to Toronto. The food was outstanding, one of the best in economy class we have had. Much better than the airlines that fly FRA-YYZ non-stop.



LOT Polish Airlines Customer review :  7 July 2014 by C Sanchez    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-WAW-JFK. The food: In my experience, if you book online and request a special meal on your ticket, you're good to go, right? Wrong! With LOT apparently you have to call ahead and make sure they got your message. I failed to do that, so on the flight from JFK to WAW I ended up eating only rice. The meat sauce was abysmal. Same situation going back to JFK: nondescript, grey meat sauce with noodles as first meal, a salmon sandwich as the second meal (again no choice). Overall, very disappointing and frustrating. But what really made me wish I had never set foot on that aircraft again was the unspeakable rudeness of the flight attendants. They addressed the passengers in an abrupt way that could only be construed as terribly disrespectful. Between themselves they talked very loudly. We arrived an hour earlier in JFK and since our gate wasn't ready yet, we had to wait an hour for the airport to clear us. These things happen all the time when you fly frequently, but the flight attendants were so vocally unhappy about it you would think this is the first time they had to go through that terrible ordeal!



LOT Polish Airlines Customer review :  3 June 2014 by M Kozlov    (Netherlands)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam-Warsaw-Tbilisi, 29 May 2014. Tbilisi-Warsaw-Amsterdam, 1 June 2014. LOT offers very attractive fare on this route with pretty short connections in Warsaw. They operate new Embraer-195 aircraft, which is very quiet and feel quite spacious despite of just 2+2 abreast seating, leather seats with a comfortable pitch. The leg Tbilisi - Warsaw was however operated by one of their old 737-400 with very tight pitch and narrow seats. Flights were on- time, most of the crew were friendly. The service is limited to serving water and a wafer bar free of charge, the rest of food and beverages can be bought from their Sky bar. I bought a sandwich / coffee combination which was less than 4 euro, I think it's very affordable. The short connection in Warsaw (I had 1 hr 10 min between the flights) can be tricky if you need to change flights from Schengen to non-Schengen zone. There was a bottle neck with long lines to passport control and security check at the Warsaw airport, so I really had to run to catch my flight to Amsterdam.



LOT Polish Airlines Customer review :  1 May 2014 by J Rhys    (China)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent flight in Premium Economy cabin from Beijing to Warsaw. Check in smooth and took less than 3 minutes. With the Premium class ticket you can use fast lane through immigration and security check to skip all the queues. Flight departed on-time and arrived to Warsaw 50 minutes earlier. Comfortable seat with only 9 passengers (21 seats in total). Very friendly and attentive service with few rounds of drinks in between main services. The only downside is the choice of meals in flight from Beijing - only Asian choices and not very tasty. Food is served on chinaware, great selection of wine and drinks (similar to Business class in other European airlines). My suitcase was damaged during this trip and that was sorted and fixed at Warsaw airport. Their product is really good since they started operating B787 Dreamliner. I would recommend them but probably not in Y class.



LOT Polish Airlines Customer review :  1 May 2014 by D Chanidze    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

13th April, flight 724, Tbilisi - Warsaw and flight 281, Warsaw - London. LOT must be the worst airline I have flown with. 3 hour flights, very expensive tickets, not even a sandwich or a chocolate bar. All drinks and snacks cost extra (high prices), nothing is free. Hardly any space for legs. No-in flight entertainment. Avoid at all cost.



LOT Polish Airlines Customer review :  13 March 2014 by P Wozniak    (Poland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

WAW-FRA, AMS-WAW, everything perfect, smooth check in (also for the flights operated by AC and UA) , nice new lounge with few hot dishes, big plus for the staff who even helped with printing documents from her own e-mail, the printers are not available though, WAW airport, boarding smooth, baggage tagged with priority tag arrived first on the way back from AMS. On board huge change in pilot - passengers communication, frequent comments on the take off, route, landing. Crew smiled and joked with passengers, Sky Bar process ok. Nice ciabatta with chicken. Overall very positive impression.



LOT Polish Airlines Customer review :  18 February 2014 by Anders Pedersen    (Denmark)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

WAW-CPH-WAW, February 2014. Embraer 170 both ways. Nice aircraft. Flights punctual. Quick service at interline desk in WAW. Quick security pass in transit (from non-Schengen to Schengen). Granted lounge access as LH frequent traveler. Travels faultless, though un-eventful. No IFE. On board given water and chocolate only. Price list for additional intakes available and reasonable. Ordered Starbuck coffee (2.6 USD) and was on top given a huge, free chocolate muffin as a Valentine surprise gift a nice touch. Staff were fine and did a good job.



LOT Polish Airlines Customer review :  17 February 2014 by M Studzinski    (Poland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Warsaw-Copenhagen, quick and good service. As a Miles and More Gold card holder, everything went very smooth. Business Class check-in, Priority Lane for security ( Warsaw Airport is very nicely organized and easy to navigate), then to LOT Business Lounge for some coffee and grab newspapers. Boarding started 20 mins before departure time. Flight on Embraer 175, clean and comfortable leather seats. Friendly and chatty cabin crew. Quick flight, only 55 mins, so I didn't ask for any food/drinks, which you can purchase. I like LOT's attention to safety on board - safety demo is very detailed and interesting, and their cabin security checks are meticulous and sometimes even strict. Arrived on time. Good and professional service overall.



LOT Polish Airlines Customer review :  22 January 2014 by Patrick Minoughan    (Czech Republic)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LOT 02, ORD to WAW, 16 January 2014, Business Class. Airport Lounge left something to be desired but the peace and quiet was very welcome. Service on board the aircraft was superb. Business Class was served by 3 excellent personnel. In the first 90 minutes of the flight dinner was over and we were able to get to sleep. You didn't have to ask for anything. On time at both ends. Price was right, service and aircraft were super.



LOT Polish Airlines Customer review :  17 January 2014 by J Kruczek    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew YYZ-WAW, WAW-KRK, August 2013 and WAW-ORD on the way back. Stand by is always fun, attempted to get on the WAW-YYZ flight but there was no available seats. All in all, it was a good experience flying on the B787 Dreamliner. The aircraft was brand new, clean and impressive. Didn't like the fact that we landed in Warsaw and were parked on a remote stand, having to board buses that took us to the terminal however, this is probably not LOT's fault, contact stand was simply not available in Warsaw. I was a bit disappointed with the IFE System and the food. The IFE could be much better, offering more movies. A promo video for LOT would be useful as well. Food was not as good as it used to be a few years back when I flew their 767s. You can simply tell that they are trying to save on service. Flying to KRK was positive, brand new Q400 operated by Eurolot. Very comfortable and much better than the old ATR 72. Both flights the staff was friendly and professional. All in all, the Dreamliner is a huge improvement from the old 767s however, areas LOT could and should improve in are: IFE, Food, OTP (on time performance).



LOT Polish Airlines Customer review :  17 January 2014 by A Christodoulou    (Cyprus)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-WAW-LCA, 5 January 2014. Web-check-in system very easy but as usual many front seats blocked in advance even if I always try to check in online as soon as web-check-in opens. This is a night flight from Brussels to Warsaw and then in Larnaca it arrives at 02.55am (+1). Flight from Brussels left with 20 mins delay but this was not a problem as there was enough layover time in Warsaw for my connection flight to Larnaca. Arriving in Warsaw and going to the gate there was already announced 15 mins delay in boarding. It seems that most of the people don't respect the hand baggage allowance rule and also the airline itself shows much tolerance on this. I could see many people (all in economy) boarding, carrying 2-3 handbags and ground staff and flying attendants saying nothing about it. This gets annoying because besides onboard safety it is the space issue in the overhead cupboards, not enough space for everybody. After boarding and being seated we had to wait in the aircraft for 50 mins. Pilot informed us after 30 mins we had to wait for baggage and that is why there was a delay. In any case flight left with almost an hour delay and arrived in Larnaca at 3.25 am instead of 2.55am. Service was average (as usual LOT doesn't offer onboard meals and you have to buy your food). Food is reasonably priced. Flight attendants polite but many not very friendly. I recommend this flight, mainly because of the good connections and time schedule allowing you to not waste your day flying but instead flying in the evening.



LOT Polish Airlines Customer review :  17 December 2013 by Ron Kuhlmann    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Short hop from KRK to VIE. Only an hour but good service.



LOT Polish Airlines Customer review :  13 December 2013 by M Studzinski    (Poland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Warsaw-Copenhagen, and Geneva-Warsaw. Both flights on time, very comfortable leather seats, with a lot of legroom, both flights on Embraer 175. Very nice aircraft. Cabin crew friendly, always chatty and smiling, grooming top notch. On European flights in Economy LOT offers only chocolate bar and water for free, otherwise you have to pay for food, but selection is quite wide and quality is very good. On each flight I took large baguette with chicken breast and veggies, and Starbucks coffee, and I paid 5 Euro! Bargain! Wines are for 2.5 Euro as well, nice selection. All announcements in Polish, English and Danish/French, nice touch. Decent product, highly recommended.



LOT Polish Airlines Customer review :  2 December 2013 by K Brown    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Terrible customer service - no information when flight was delayed even after passengers inquired, lost luggage due to late connection and very little assistance to retrieve it. Flight was very affordable but not worth the hassle.



LOT Polish Airlines Customer review :  20 November 2013 by M MacGowan    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had a great series of trips on LOT. We left Sep 15 from Vancouver, changed planes in Toronto to Warsaw. The Warsaw leg was fantastic, we upgraded to Business Premium, on the new 787 Dreamliner. The staff were incredible, my wife was born and raised in Warsaw, so she speaks fluent Polish, but that did not matter, all the staff was very fluent in English. The meals were excellent, the movies were current and we could watch as many as we liked. We also had a return flight from Warsaw to London, and it was great. The return flight from Warsaw to Vancouver was another winner, we are going back in January and we will only fly LOT to Europe.



LOT Polish Airlines Customer review :  10 November 2013 by M Tushishvili    (France)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LOT from TBS to PAR via WAW, cabin crew was friendly and efficient especially for TBS-WAW. The meal is for purchase which is better than previously tasteless sandwich. The price of the food is acceptable but there is not much choice of hot meals. The boarding was chaotic without proper announcements. The transfer in WAW was smooth and quick.



LOT Polish Airlines Customer review :  6 November 2013 by A Lobatch    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On September 28th at 8pm my husband and I were scheduled to depart from Toronto and travel to Israel (scheduled to arrive Sep 30 at 4am local time) with one scheduled stop in Warsaw. Arrived at the airport for 5pm to check in. By 8pm no announcements had been made in terms of any delays but our flight was not being boarded. The flight crew was 15 minutes late. When travelers started making inquiries it was announced that repairs were being made to the plane and it would be delayed for at least another hour. Boarding was not announced until 11 pm, once the flight was boarded we spent another hour in the plane waiting for the flight to take off. Midway through the flight, it was announced that the plane was having issues and that an emergency landing was being made in Iceland. Upon arriving in Iceland, no food or hotel vouchers were handed out, and no information was provided as to next steps for at least an hour. We spent no less than $70 on food, coffee and water while waiting at the airport. Food vouchers were not provided until 2pm - about $15 per person which was not enough to buy much more than a drink and sandwich. Information about the flight to Warsaw was not provided for 3-4 hour after landing, with no definitive instructions as to when another plane would be available. We missed the day that we planned to spend in Warsaw and also the connecting flight from Warsaw to Tel-Aviv, Israel. Once we finally arrived in Warsaw we were thankfully given hotel, taxi vouchers and boarding pass to Tel-Aviv through Moscow. In Moscow we spent roughly another 4 hours at the airport and another $100 between the two of us for food (no vouchers were provided). From Moscow we finally caught a flight to Tel-Aviv, arriving in Israel 20 hours later than expected - 12am local time on Oct 1. Overall we were extremely disappointed with the service received - 3 lay overs instead of the scheduled 1 - and the lack of communication between the airline and travelers. We missed 2 days of our trip.



LOT Polish Airlines Customer review :  6 November 2013 by P Rogalski    (Poland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

WAW-PEK in economy premium with brand new B787 dreamliner. The flight was excellent with the very high standards from the cabin staff. They were helpful, friendly and chatty. Seats were spacious and comfortable. ICE entertainment system needs to be updated as choice of entertainment is rather poor. The dinner and breakfast were both tasty. Flight on time. Noticeably improved service compared to last experience. Highly recommended.



LOT Polish Airlines Customer review :  4 November 2013 by P Katerina    (Czech Republic)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Warsaw - Chicago with new Dreamliner. It was very comfortable, a lot of space, clean toilets, the flight was on time. USB charges and dimmable windows are great. The entertainment was a shame! Such an amazing modern plane and they give you just two movies for free for 10 hour flight and want you to buy the others, I have never seen this anywhere else. I also didn't like that during night they dim all the windows and lock it, so you cannot make them lighter and at least look out of the window when there's nothing to watch on your TV and you cannot sleep. It was very cold at Warsaw Airport.



LOT Polish Airlines Customer review :  29 October 2013 by Sandy Seif    (Egypt)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cairo-Warsaw-Wroclaw, 8th Sep, Wroclaw-Warsaw-Cairo, 20th Oct. It was as expensive as Lufthansa but they don't offer a meal or even some drinks for a more than 4 hour flight! Its service is just like a charter but the difference that it is much more expensive. They are so strict on the weight. There is not even 1 screen or any sort of entertainment on these flights.



LOT Polish Airlines Customer review :  29 October 2013 by Martin Soshoz    (Poland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We did choose LOT from Warsaw to Chicago and were pretty disappointed. Very small portion of food and seat was very narrow. We did not feel very welcome and we can not recommend LOT to others!



LOT Polish Airlines Customer review :  7 October 2013 by Eran Sagi    (Israel)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LO151, August 10th 2013, (WAW-TLV). Although booked flights including meals (Child meals), LOT decided to change the airlines contract and drop the catering service for short haul flights. Failed to notify us. Onboard I was left with no solution and two starving children. Furthermore, we reserved a window seat, although once boarded we discovered there was no window at that specific seat. One of the worst companies I have flown (and I'm a star alliance frequent flyer). No real entertainment on board, Avoid at all cost, especially with children!



LOT Polish Airlines Customer review :  3 October 2013 by P Steve    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took a recent flight with WAW-BCN on an older 737-400. The aircraft was in an awful shape. Cabin was dirty with two different types of economy class seats of different sizes, colours and comfort level. Only one bathroom working for over 120 pax that smelled worse than an outhouse. Flight delayed with no explanation. Never again will I fly this airline or should anyone else, considering there are much better priced airlines out there that at the very least keep the cabin hygienic. Cabin crew was pleasant.



LOT Polish Airlines Customer review :  30 September 2013 by R Gilchrist    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LO 045, 24Sep, WAW-YYZ. Boarding was quite chaotic due in part to the number of families and wheelchairs. There was literally no priority given to J Class customers despite the signage and demarcation at the gate. Two boarding doors were used and that was helpful. The aircraft was well maintained and the crew was very attentive during the pre-departure process. Seats were spacious and comfortable. The onboard product is not as slick as some other airlines but I have no complaints. The food was plentiful, well prepared and nicely presented. The wine list was very respectable. The IFS system lacked depth of selection but otherwise adequate. The highlight of the journey were the purser and two flight attendants working in J Class. They were absolutely charming and very attentive. Hats off to LOT for the calibre of their flight attendants and the upgrading of their J Class product. I would not hesitate recommending LOT to friends.



LOT Polish Airlines Customer review :  27 September 2013 by Walter Kunicki    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First and last time I will fly LOT. Returning home on LO 355, 18/8/2013, when checking the flight details Sunday morning to my horror our flight was showing Warsaw and not Frankfurt as its destination. Numerous calls to the airport, then LOT and finally found that the airport put the wrong information on the internet. At airport the check-in staff couldn't or wouldn't tag our luggage to our final destination Sydney Australia. Her English was poor as she tried to insist that we speak Polish to her. Once on board, the food and beverages had to be paid for. We had to pick-up our bags and recheck them at Frankfurt for Dubai.



LOT Polish Airlines Customer review :  9 September 2013 by Vittorio Em    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YYZ-WAW with a stop in FRA. FRA-WAW portion was operated by a LO E-175 aircraft. This was on July 24, 2013. After arriving from the connection flight from YYZ, I went to the boarding gate and waited. The check-in process was efficient and smooth, and the Polish cabin crew were friendly and welcoming (the younger flight attendant serving the drinks in my area was not as friendly, but still pleasant). I was pleased with the wide array of drinks available on the flight, as there were even plenty of alcoholic options. A sandwich was provided, which was, to my surprise, very good and quite plentiful. The flight landed right on time at WAW, and in general, I thought it to be a great flight. The spoken English of the flight attendants could be a bit better, but apart from that, I though t it to be a great flight with nice and friendly service. I wouldn't hesitate to fly LOT again.



LOT Polish Airlines Customer review :  2 September 2013 by Letitia M Rydjeski    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have traveled LOT between New York and Warsaw on numerous occasions, and have connected out of Warsaw to various Eastern European destinations such as Vilnius, Moscow and Lviv. Generally speaking LOT's service is good to very good. The entertainment selection is either too "Polish," or the selection is too narrow (I am a Polish-speaking American, so I can take in Polish entertainment, but English-only speakers might be befuddled.). Food generally good to very good. FA's competent and polite, sometimes the English pronunciation is a bit off. When my JFK-WAW flight was 4 hours late on 5/22/13 and I missed my connecting flight to Lviv, the airline did a decent job of retrieving my bag in WAW, setting me up in a hotel and paying for meals and airport transportation. Generally pleased with their service both on US and European flights.



LOT Polish Airlines Customer review :  2 September 2013 by Mark Clayton    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

WRO-FRA on E170. Was meant to be on LH 1633 but that got cancelled. So the good guys at LOT Wroclaw got us on the 17:30 flight. Everything was fantastic, good clean aircraft, friendly air crew. Reasonably priced drinks as well.



LOT Polish Airlines Customer review :  27 August 2013 by Luca Raffo    (Italy)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly with LOT at least once a month, usually on short trip between MXP and WAW and I was always satisfied. Last week I tried out their new WAW-PEK flight operated with the Dreamliner. I flew in premium economy, seating, service and food were perfect and the plane was brand new. The only thing that need to be improved was the IFE, selection of music and movies was pretty small.



LOT Polish Airlines Customer review :  22 August 2013 by M Tushishvili    (France)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

7 August, PAR-WAW-TBS. Flight was not good especially WAW-TBS. I had flown LOT twice in the summer and I do not understand the policy of freezing passengers. It was so cold that everyone made complaints to the FA. This time the FA was very nice and they managed to increase the temperature during the flight. The food is for purchase which is now much a better option. However, there is a problem with choice of hot meals which is basically not available. Another problem is that they accept only credit cards and not cash. I believe there is room for further improvements.



LOT Polish Airlines Customer review :  21 August 2013 by Ivan Dzhur    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took 3 flights within last month. Belgrade to Warsaw on July 29th, Warsaw to Lviv on July 31st and Vienna to Warsaw on August 18th. Flights on-time. Very comfortable Embraer aircraft's on European routes. Kind cabin crew, but unfortunately not very fluent in English. Certainly would recommend them.



LOT Polish Airlines Customer review :  19 August 2013 by M James    (Poland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

WAW-JFK return in new 787. Although this is an upgrade over the 767 they used to have on this route, I couldn't help but be disappointed in their new B-Class seat. It looks good, but is practically speaking a little cheap and flimsy. The tray tables were difficult to operate and the video screen felt like it was a million miles away. The electrical outlet can only be accessed when the seat is in the upright position. Considering that even American Airlines has gone to a mini suite in their new aircraft, you think Lot would have done the same. Food and IFO were both sub par. On the plus side, the seats are fully flat. I slept 4 hours very soundly. FA's were also very friendly and helpful. They were definitely the best part of the whole flight. Would I fly this product again? Not if I was paying for it.



LOT Polish Airlines Customer review :  5 August 2013 by Gräber Danny    (Israel)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tel Aviv TLV - Warsaw WAW - Helsinki HEL (July) and back (August). TLV-WAW with Embraer 195, WAW-HEL-WAW with Embraer 170, WAW-TLV with Boeing 737-400, soon to be replaced by E.195. Embraer jets are very comfortable. July flights, as in my previous reviews, very good. Regarding August flights, from August (with the exception of the long-haul flights to North America and Asia, as one FA told me), there's really no service on board. All one gets (even on the 4-hour long TLV flights) is a chocolate-covered wafer and water. If one wishes to eat and drink, other products are available for money. What a shame that LOT chose this option! As in my past reviews, I still recommend LOT, but I am truly disappointed and hope things will soon change regarding cabin service.



LOT Polish Airlines Customer review :  1 August 2013 by J So    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LOT 352, MUC-WAW connecting to LOT041, WAW-YYZ. First leg on Embraer was a short one hour flight, with very good service and smooth flight. LOT041 was on the Boeing Dreamliner business class. Boarding in WAW a bit chaotic. Flight left 90 minutes late as workmen attempted to fix (unsuccessfully) a seat that would not go flat. They gave up and said it would be fixed in Toronto. Only about 10 passengers out of 24 seats in the J cabin so it wasn't a problem. Another seat had a tray table that refused to stay horizontal, rendering it useless. A metal flap covering the opening of the place where the TV monitor flips up in my seat fell off. All this in a new plane that has only been in service since last December! Cabin service very good, FA friendly. Food and drink quite good. The plane itself - the 787 is super-quiet and I love the electronic window shades! A very good experience despite the few glitches. The flight made up the late departure and arrived only 25 minutes late in Toronto.



LOT Polish Airlines Customer review :  5 July 2013 by A Kusnierczak    (Thailand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dusseldorf to Warsaw on board an Embraer 175. It was very comfortable journey, cabin crew nice and helpful. Newspapers, snacks and beer were complimentary. Flight on time.



LOT Polish Airlines Customer review :  24 June 2013 by Mark Shaev    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall, a poor experience. Staff service on board was decent, the flight was decent, but the worst was airport service. Flying out of Warsaw, I was given trouble by a baggage attendant for a painting. It was 0.8MM over the size boundary, and as a result, I was spoken to in a rude manner about my disregard for "passenger safety." After a long argument, I found the manager myself and with no problems was told I could easily bring the painting on board. In regards to duty free: I purchased a bottle at the duty free, but was not allowed to take that on board either because it was not "In a special bag, therefore it was not purchased at the duty free." I had the receipt to prove it. Afterwards, on my return trip, I purchased another bottle, and this time requested the special bag, but was told that they are not allowed to give the special bag anymore and I can only try to get the bottle on board with the receipt. Overall, poor experience, decent flight.



LOT Polish Airlines Customer review :  20 June 2013 by Stephan Riepo    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

B787, LO0042, YYZ-WAW. Crews welcoming and high service levels. Food and wines top quality, good presentation. First time in business on 787 and I had a sleep. The seats and IFE were excellent. Really has a great business product. We arrived 40 minutes early. Nice experience.



LOT Polish Airlines Customer review :  6 June 2013 by T Pagorska    (China)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My comments relate rather to the ground services than to the flight. I took several flights on European routes and they were no worse then other European airlines. However, reservations, booking online and any other sales services leave much to be desired. The airline offers multitude of different fares which are not adequately defined so one never really knows what one buys until some changes are required. No proper definition appears online or on tickets. The staff handling reservations are not helpful, to say the least, or outright incompetent. Ground staff in WAW are often very rude. On top of it there are additional unexpected charges. For example, when one pays extra for luggage at the airport there is an additional, relatively high charge just for the transaction. All in all, there is nothing wrong with the airline for a quick uncomplicated jump between WAW and an airport in Europe but watch out at reservation. Not for serious travel. Not very often on time so if you have an important meeting allow sufficient extra time.



LOT Polish Airlines Customer review :  3 June 2013 by I East    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First and last time flying with LOT. Flight from Chicago to Warsaw was delayed 2 hours. As a result I missed my connecting flight to Moscow. Seats in business class were quite uncomfortable, no electric outlets, and the inflight entertainment was pathetic. Transfer desk in Warsaw was a nightmare: one person trying to rebook dozens. Little did I know that my return flight would be even worse: flight from Warsaw to Chicago was delayed 3 hours and then cancelled. Had to get luggage back (waited an hour for that), go back through customs, passport control etc., then pushed from one line to next - no clear instructions, no help, no information. Eventually, rebooked to the flight to Toronto. Seats on that flight were also even more uncomfortable than on the first flight and the seat controls were simply not working. We had to spend the night in Toronto and fly to Chicago the next day. As far as travelling in business class and flying in general, this was the worst experience ever.



LOT Polish Airlines Customer review :  31 May 2013 by T Doberstein    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chicago to Warsaw both times. They are never on time. Both times delayed, last time cancelled. When booked I was to be seated next to my daughter, this did not happen. If you take LOT to save money - beware you get what you pay for!



LOT Polish Airlines Customer review :  30 May 2013 by Sasha Takeuchi    (Israel)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

WAW to TLV in economy. Plane was very old (737-400), there was a problem with the engine and we took off 45 mins late. Inflight meal service is horrible: one sandwich with one leaf of salad, some tasteless cheese on a 4 hour flight. Drink served 40 mins after meal and beverages were not cold. Seat was very old with very small legroom. Cabin attendants polite.



LOT Polish Airlines Customer review :  17 May 2013 by M Tushishvili    (France)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TBS-WAW-PAR flight in the second week of May. The experience is just terrible. Check-in area for flight TBS-WAW is awful since you need to pass the guy who is checking passport irrespective business or economy class (gold or silver status). You need to stay in line and wait for his clearance. Boarding was chaotic without clear announcements. The plane was Embraer-170 which is like a small mini bus. The seats are uncomfortable and had very little pitch between the rows. The big joke is the meal service - small sandwich which is for a flight of 3.5 hours. I do not mind paying for food if it is offered (excellent example Pegasus airline). I should say that LOT Polish airlines service getting worse and worse. Not recommended airline for travellers to Tbilisi. There are much better options from traditional airlines like Lufthansa and Turkish airlines. The best low cost for travellers to Tbilisi is Pegasus airlines.



LOT Polish Airlines Customer review :  24 March 2013 by Greg Penola    (Turkey)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

WAW-LHR. Y Class on a very tired B737-400. Cabin crew were friendly, but the aircraft was quite uncomfortable. I could feel the seat frame through the ancient cushion on the seat. The size of the departure lounge at Warsaw was far too small and crowded for this flight also - perhaps not the fault of the airline but added to the overall average experience. The food was more than acceptable.



LOT Polish Airlines Customer review :  25 March 2013 by G Pan    (Greece)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VNO-CDG via WAW . My first time on E170 & E175. Satisfied by the flights (seat comfort pitch, inflight service ). Big issues on ground handling. The flights had a 75 min connection. At VNO, although I am a STAR ALLIANCE member they put the priority tag on my suitcase after I mentioned it. 40 minutes Holding over WAW due to Fog. During boarding in WAW, I expressed my concerns about my bag but they told me its ok because they are other pax and there will be a delay. 15 minute delay and arriving at CDG on time. Of course no bag on the belt. They told me I'd have my bag next morning, it never happened, I had to wait 3 days. Overall a great flight experience but improvement needed with ground handling.



LOT Polish Airlines Customer review :  14 February 2013 by Stathis Panagiotopoulos    (Greece)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Athens to Krakow and back. The time of departure was early morning about 04.30 and the aircraft was an Embraer 170. Small aircraft but clean and comfortable. The staff were not friendly. The flight was excellent and the arrival on time. The meal was poor but the trip was short. The only problem for me was the behaviour of cabin crew. The return was the next day. The departure time was after midnight with the same aircraft. The cabin crew were again rude.



LOT Polish Airlines Customer review :  6 February 2013 by Mike Regulski    (Poland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travel a lot on European flights, lately to Stuttgart and Milan from Warsaw. Most of all - On time and on schedule. Embraer planes are quite comfy. Staff on board smiling and helpful. You always get at least a sandwich and you can have a glass of wine, what is not normal on all European airlines in Economy. I recommend LOT for travelling on European routes.



LOT Polish Airlines Customer review :  1 February 2013 by S Podsada    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chicago to Warsaw, booked premium economy on dreamliner, but once it got grounded, I got a free upgrade to Business Class both ways. Service was great. Business lounge at Chicago was excellent but no TV? Onboard, greeted with Champagne or juices. Dinner was 5 course of excellent quality. Good selection of wines and drinks. Service was quick and polite. Seats were comfortable but not fully reclinable. Bag came out first as it should be.



LOT Polish Airlines Customer review :  28 January 2013 by G R Standish    (Poland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

WAW-LHR-WAW. Both flights onboard a 787-800 Dreamliner. A very comfortable plane with great windows and large screen IFE system. The choice of films were somewhat limited but guess it was because it was a promotional tour flight in Europe. The outbound flight was delayed for an hour with very little apology from the captain but generally the crew on both flights were good. Just hope the 787 will be back in the skies again soon.



LOT Polish Airlines Customer review :  16 January 2013 by Georgios Vrontos    (Greece)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-WAW on B787. Plane arrived 30 minutes late due to bad weather at WAW, they text us the delay information on my mobile. The airline was fine for such a short trip. Unimpressed with the new aircraft. The 3-3-3 seating configuration in economy very narrow seats and unpleasant for long trips. The pitch of the seat is 31 in and the with 17.3 in. Only two airlines have 2-4-2 seating configuration and probably will be better with seats of 18.5 in width. Nice IFE with 14 movies and best of all a Survey from the customers (very nice).



LOT Polish Airlines Customer review :  4 January 2013 by K Sobkowski    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown return between WAW and PRG. Good service on this short flight. My caveat with LOT is an unhelpful agent when I called to change flight for the same day in the same class of travel and same price. Small things make a huge difference when choosing airline for travels.



LOT Polish Airlines Customer review :  2 January 2013 by Robert Szocik    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-WAW return. Short-notice flight, ticket purchased 14 hours before departure at a surprisingly low price. Both flights 10-20 minutes late, but not an issue for me. Embraer 195 to WAW, Boeing 787 Dreamliner to LHR. Both flights appeared full. Excellent service, particularly on the return leg in the Dreamliner - multiple drinks rounds and very pleasant, helpful FAs - it felt like a long-haul flight. Flying in the new 787 was mostly a very pleasant experience, though the seats would be uncomfortable on long-haul flights, and the tray table had not been cleaned. Usual long wait for bags at WAW, and the usual bus to the terminal.



LOT Polish Airlines Customer review :  19 December 2012 by Juraj Kovac    (Czech Republic)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Prague to Warsaw, round trip on the new B787 Dreamliner. Put on scheduled flights as part of its European promotional tour. The online check-in is a breeze, and so was the boarding process on both segments. LOT went out of their way to show off the new jet, even providing headphones and activating the AVOD IFE for the 1-hour flight. Economy seating is reasonable, with decent legroom, adjustable headrests, if a little tight at shoulder level in window seats. There's in-seat power (AC+USB) and great entertainment options. Even on a short trip, drinks and biscuits are served. For the flight back, we got upgraded to Premium, which easily matches some of the European business products. With 2-3-2 seating, it's way above your usual premium economy: spacious seats, adjustable PTV screens, priority security check and priority boarding in WAW, welcome drinks served. LOT's 787 is a huge step forward, but the airline itself offers a very solid product.



LOT Polish Airlines Customer review :  19 December 2012 by Filip Maciagowski    (Poland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Route WAW-MAD R/T on board of new Embraer 195. Nice leather seats, very good legroom, quite good comfort - I like LOT's Embraers for 2-seat rows. Nice and helpful cabin crew. Catering: drinks (juices, water, coffee, tea or wine), sandwich and sweet snack. Minus for delay on first leg.



LOT Polish Airlines Customer review :  19 December 2012 by M Studzinski    (Poland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

2/12/12, Warsaw-JFK, Business Class. Smooth check-in at Warsaw Airport, Business Class desk, Priority Lane through security, two lounges to choose from. Flight on time, with B767-300ER. Refurbished Business Class cabin, but still looking a bit worn out, however seat controls worked properly. Very friendly and attentive cabin crew, took my coat, offered champagne, orange juice or water with some newspapers, explained how the seat works etc. After take off Purser greeted every Business passenger individually, offering menu, wine list and explaining dining options. Opted for regular service, and it was fantastic. Tasty, traditional Polish dishes, 5-course dining, with good wines, and those little touches like small chocolates, cherry liquor, No carts on a cabin, everything served by hand by knowledgeable and friendly FAs. Given small Digiplayers with some movies, TV shows, music and games, big cart with snacks, fruit basket, sweets, cakes, little sandwiches were put in a galley as a mid-flight snack. Before landing we were served hot dinner. Landing cards and customs forms had flight number and date written already, so attention to details was superb! Before landing all passengers received small photo album with old LOT postcards, nice touch! Bags were delivered when we get to the carousels. Great service, fantastic cabin crew, can not wait to fly their B787!



LOT Polish Airlines Customer review :  21 November 2012 by Robert Szocik    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-WAW-KRK return. Baguettes only provided on WAW-LHR leg, dry snacks on all other legs. Ageing ATR-72 on KRK-WAW flight - seat wouldn't stay in upright position. Cramped LOT Charters 737 used from WAW-LHR. Flight arrived early at LHR. Not as good as previous flights with LOT, but ticket was a bargain price. However, I'm tempted to use BA next time.



LOT Polish Airlines Customer review :  20 November 2012 by M Studzinski    (Poland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

18/11/2012, LHR-WAW. Smooth check-in in T1 at Heathrow. Boarding started 30 mins before take off time. 737-400, but fitted with nice and comfortable dark blue leather seats, clean and with a good legroom. Very pretty and smart uniformed cabin crew, helpful with finding seats, baggage space, newspapers, magazines. Very good and professional safety demonstration. Service started 20 mins after take off, good sized baguette with seeds, cheese, veggies, chocolate waffle and full bar service, incl. wines and Polish beer. Second run with drinks while cleaning after meal service. Cabin crew very attentive, always smiling and approachable. All information from FAs and Captain in both Polish and English. Landed in Warsaw 20 mins ahead of schedule, parked right next to LOT's new B787 Dreamliner, which was also announced by Captain. Great flight, very good airline, totally recommended. Paid 129 Euro for one way ticket, booked a day before!



LOT Polish Airlines Customer review :  22 October 2012 by Emiliano Morchi    (Italy)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A regular on MXP-WAW-MXP route. Service carried out with new E-170s: seats are very comfortable, good legroom, food and efficient crew. On around 30 flights I experienced just 3-4 delays, which is acceptable. Ground assistance always good. I also flew on WAW-FRA route with a B737: relatively old plane, very crowded, but still good flight. In my opinion, one of the best airlines for short-haul flights.



LOT Polish Airlines Customer review :  18 August 2012 by J Tydeman    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Heathrow to Lviv via Warsaw. Both flights ran smoothly and more or less to time. Snacks and drinks on both legs, even the short hop from Warsaw to Lviv. Crew friendly enough and tickets reasonably priced.



LOT Polish Airlines Customer review :  13 August 2012 by M Studzinski    (Poland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Warsaw, on 8/8. Brand new Embraer 195. Nice leather seats, very good leg room, good stowage space. Flight on time. Nice and professional cabin crew in smart uniforms, fluent in English (and Russian). I like LOT's safety demo - it is detailed and well explained, in both, Polish and English. As for a service - refreshing towels, full free bar service, large baguette, chocolate bar, hot drinks, many re-fills. Kids got a colouring books and toys, nice touch! Good, professional service, highly recommended.





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