LOT Polish Airlines Customer Reviews and Polish Airlines Passenger Trip Reports

My comments relate rather to the ground services than to the flight. I took several flights on European routes and they were no worse then other European airlines. However, reservations, booking online and any other sales services leave much to be desired. The airline offers multitude of different fares which are not adequately defined so one never really knows what one buys until some changes are required. No proper definition appears online or on tickets. The staff handling reservations are not helpful, to say the least, or outright incompetent. Ground staff in WAW are often very rude. On top of it there are additional unexpected charges. For example, when one pays extra for luggage at the airport there is an additional, relatively high charge just for the transaction. All in all, there is nothing wrong with the airline for a quick uncomplicated jump between WAW and an airport in Europe but watch out at reservation. Not for serious travel. Not very often on time so if you have an important meeting allow sufficient extra time.

First and last time flying with LOT. Flight from Chicago to Warsaw was delayed 2 hours. As a result I missed my connecting flight to Moscow. Seats in business class were quite uncomfortable, no electric outlets, and the inflight entertainment was pathetic. Transfer desk in Warsaw was a nightmare: one person trying to rebook dozens. Little did I know that my return flight would be even worse: flight from Warsaw to Chicago was delayed 3 hours and then cancelled. Had to get luggage back (waited an hour for that), go back through customs, passport control etc., then pushed from one line to next - no clear instructions, no help, no information. Eventually, rebooked to the flight to Toronto. Seats on that flight were also even more uncomfortable than on the first flight and the seat controls were simply not working. We had to spend the night in Toronto and fly to Chicago the next day. As far as travelling in business class and flying in general, this was the worst experience ever.

Chicago to Warsaw both times. They are never on time. Both times delayed, last time cancelled. When booked I was to be seated next to my daughter, this did not happen. If you take LOT to save money - beware you get what you pay for!

WAW to TLV in economy. Plane was very old (737-400), there was a problem with the engine and we took off 45 mins late. Inflight meal service is horrible: one sandwich with one leaf of salad, some tasteless cheese on a 4 hour flight. Drink served 40 mins after meal and beverages were not cold. Seat was very old with very small legroom. Cabin attendants polite.

TBS-WAW-PAR flight in the second week of May. The experience is just terrible. Check-in area for flight TBS-WAW is awful since you need to pass the guy who is checking passport irrespective business or economy class (gold or silver status). You need to stay in line and wait for his clearance. Boarding was chaotic without clear announcements. The plane was Embraer-170 which is like a small mini bus. The seats are uncomfortable and had very little pitch between the rows. The big joke is the meal service - small sandwich which is for a flight of 3.5 hours. I do not mind paying for food if it is offered (excellent example Pegasus airline). I should say that LOT Polish airlines service getting worse and worse. Not recommended airline for travellers to Tbilisi. There are much better options from traditional airlines like Lufthansa and Turkish airlines. The best low cost for travellers to Tbilisi is Pegasus airlines.

WAW-LHR. Y Class on a very tired B737-400. Cabin crew were friendly, but the aircraft was quite uncomfortable. I could feel the seat frame through the ancient cushion on the seat. The size of the departure lounge at Warsaw was far too small and crowded for this flight also - perhaps not the fault of the airline but added to the overall average experience. The food was more than acceptable.

VNO-CDG via WAW . My first time on E170 & E175. Satisfied by the flights (seat comfort pitch, inflight service ). Big issues on ground handling. The flights had a 75 min connection. At VNO, although I am a STAR ALLIANCE member they put the priority tag on my suitcase after I mentioned it. 40 minutes Holding over WAW due to Fog. During boarding in WAW, I expressed my concerns about my bag but they told me its ok because they are other pax and there will be a delay. 15 minute delay and arriving at CDG on time. Of course no bag on the belt. They told me I'd have my bag next morning, it never happened, I had to wait 3 days. Overall a great flight experience but improvement needed with ground handling.

Athens to Krakow and back. The time of departure was early morning about 04.30 and the aircraft was an Embraer 170. Small aircraft but clean and comfortable. The staff were not friendly. The flight was excellent and the arrival on time. The meal was poor but the trip was short. The only problem for me was the behaviour of cabin crew. The return was the next day. The departure time was after midnight with the same aircraft. The cabin crew were again rude.

I travel a lot on European flights, lately to Stuttgart and Milan from Warsaw. Most of all - On time and on schedule. Embraer planes are quite comfy. Staff on board smiling and helpful. You always get at least a sandwich and you can have a glass of wine, what is not normal on all European airlines in Economy. I recommend LOT for travelling on European routes.

Chicago to Warsaw, booked premium economy on dreamliner, but once it got grounded, I got a free upgrade to Business Class both ways. Service was great. Business lounge at Chicago was excellent but no TV? Onboard, greeted with Champagne or juices. Dinner was 5 course of excellent quality. Good selection of wines and drinks. Service was quick and polite. Seats were comfortable but not fully reclinable. Bag came out first as it should be.

WAW-LHR-WAW. Both flights onboard a 787-800 Dreamliner. A very comfortable plane with great windows and large screen IFE system. The choice of films were somewhat limited but guess it was because it was a promotional tour flight in Europe. The outbound flight was delayed for an hour with very little apology from the captain but generally the crew on both flights were good. Just hope the 787 will be back in the skies again soon.

PRG-WAW on B787. Plane arrived 30 minutes late due to bad weather at WAW, they text us the delay information on my mobile. The airline was fine for such a short trip. Unimpressed with the new aircraft. The 3-3-3 seating configuration in economy very narrow seats and unpleasant for long trips. The pitch of the seat is 31 in and the with 17.3 in. Only two airlines have 2-4-2 seating configuration and probably will be better with seats of 18.5 in width. Nice IFE with 14 movies and best of all a Survey from the customers (very nice).

I have flown return between WAW and PRG. Good service on this short flight. My caveat with LOT is an unhelpful agent when I called to change flight for the same day in the same class of travel and same price. Small things make a huge difference when choosing airline for travels.

LHR-WAW return. Short-notice flight, ticket purchased 14 hours before departure at a surprisingly low price. Both flights 10-20 minutes late, but not an issue for me. Embraer 195 to WAW, Boeing 787 Dreamliner to LHR. Both flights appeared full. Excellent service, particularly on the return leg in the Dreamliner - multiple drinks rounds and very pleasant, helpful FAs - it felt like a long-haul flight. Flying in the new 787 was mostly a very pleasant experience, though the seats would be uncomfortable on long-haul flights, and the tray table had not been cleaned. Usual long wait for bags at WAW, and the usual bus to the terminal.

Prague to Warsaw, round trip on the new B787 Dreamliner. Put on scheduled flights as part of its European promotional tour. The online check-in is a breeze, and so was the boarding process on both segments. LOT went out of their way to show off the new jet, even providing headphones and activating the AVOD IFE for the 1-hour flight. Economy seating is reasonable, with decent legroom, adjustable headrests, if a little tight at shoulder level in window seats. There's in-seat power (AC+USB) and great entertainment options. Even on a short trip, drinks and biscuits are served. For the flight back, we got upgraded to Premium, which easily matches some of the European business products. With 2-3-2 seating, it's way above your usual premium economy: spacious seats, adjustable PTV screens, priority security check and priority boarding in WAW, welcome drinks served. LOT's 787 is a huge step forward, but the airline itself offers a very solid product.

Route WAW-MAD R/T on board of new Embraer 195. Nice leather seats, very good legroom, quite good comfort - I like LOT's Embraers for 2-seat rows. Nice and helpful cabin crew. Catering: drinks (juices, water, coffee, tea or wine), sandwich and sweet snack. Minus for delay on first leg.

2/12/12, Warsaw-JFK, Business Class. Smooth check-in at Warsaw Airport, Business Class desk, Priority Lane through security, two lounges to choose from. Flight on time, with B767-300ER. Refurbished Business Class cabin, but still looking a bit worn out, however seat controls worked properly. Very friendly and attentive cabin crew, took my coat, offered champagne, orange juice or water with some newspapers, explained how the seat works etc. After take off Purser greeted every Business passenger individually, offering menu, wine list and explaining dining options. Opted for regular service, and it was fantastic. Tasty, traditional Polish dishes, 5-course dining, with good wines, and those little touches like small chocolates, cherry liquor, No carts on a cabin, everything served by hand by knowledgeable and friendly FAs. Given small Digiplayers with some movies, TV shows, music and games, big cart with snacks, fruit basket, sweets, cakes, little sandwiches were put in a galley as a mid-flight snack. Before landing we were served hot dinner. Landing cards and customs forms had flight number and date written already, so attention to details was superb! Before landing all passengers received small photo album with old LOT postcards, nice touch! Bags were delivered when we get to the carousels. Great service, fantastic cabin crew, can not wait to fly their B787!

LHR-WAW-KRK return. Baguettes only provided on WAW-LHR leg, dry snacks on all other legs. Ageing ATR-72 on KRK-WAW flight - seat wouldn't stay in upright position. Cramped LOT Charters 737 used from WAW-LHR. Flight arrived early at LHR. Not as good as previous flights with LOT, but ticket was a bargain price. However, I'm tempted to use BA next time.

18/11/2012, LHR-WAW. Smooth check-in in T1 at Heathrow. Boarding started 30 mins before take off time. 737-400, but fitted with nice and comfortable dark blue leather seats, clean and with a good legroom. Very pretty and smart uniformed cabin crew, helpful with finding seats, baggage space, newspapers, magazines. Very good and professional safety demonstration. Service started 20 mins after take off, good sized baguette with seeds, cheese, veggies, chocolate waffle and full bar service, incl. wines and Polish beer. Second run with drinks while cleaning after meal service. Cabin crew very attentive, always smiling and approachable. All information from FAs and Captain in both Polish and English. Landed in Warsaw 20 mins ahead of schedule, parked right next to LOT's new B787 Dreamliner, which was also announced by Captain. Great flight, very good airline, totally recommended. Paid 129 Euro for one way ticket, booked a day before!

A regular on MXP-WAW-MXP route. Service carried out with new E-170s: seats are very comfortable, good legroom, food and efficient crew. On around 30 flights I experienced just 3-4 delays, which is acceptable. Ground assistance always good. I also flew on WAW-FRA route with a B737: relatively old plane, very crowded, but still good flight. In my opinion, one of the best airlines for short-haul flights.

Flew Heathrow to Lviv via Warsaw. Both flights ran smoothly and more or less to time. Snacks and drinks on both legs, even the short hop from Warsaw to Lviv. Crew friendly enough and tickets reasonably priced.

LHR-Warsaw, on 8/8. Brand new Embraer 195. Nice leather seats, very good leg room, good stowage space. Flight on time. Nice and professional cabin crew in smart uniforms, fluent in English (and Russian). I like LOT's safety demo - it is detailed and well explained, in both, Polish and English. As for a service - refreshing towels, full free bar service, large baguette, chocolate bar, hot drinks, many re-fills. Kids got a colouring books and toys, nice touch! Good, professional service, highly recommended.

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