LOT POLISH AIRLINES Passenger Reviews and Customer Trip Reports

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LOT POLISH AIRLINES customer review :  29 January 2010 by G Standish   (Poland)

WAW-CDG-WAW return. Outbound flight on Embraer 175 with 3 cabin crew. Flight on time and service very good. Comfortable seats and clean aircraft. We were given a sandwich, chocolate and free drinks (including wine and beer). On both flights were given refreshing towels. The return was on the smaller Embraer 170 and athough it was also clean and modern, the service (only 2 flight attendants) wasn't as good as outbound.

LOT POLISH AIRLINES customer review :  21 January 2010 by R Cipra   (USA)

The plane that I flew on was beyond antiquated (the flight attendant actually had to manually set up the movie screen). Getting a cold drink was an apparent impossibility. All of the flights were late. The icing on the cake was an abrupt switch in policy. On my originating flight, I was permitted to take two carry-on bags, with no weight limit. On the return trip, I was limited to one carry-on with an insanely low weight limit. I had to unpack all my bags and re-arrange everything. When I protested the rule, pointing out that women were allowed to carry on both a purse (most of which were huge) in addition to a carry-on bag, I was told that "purses do not count". Which means that women get two carry on bags and men get one. You have been warned.

LOT POLISH AIRLINES customer review :  24 December 2009 by J Vergaert   (UK)

Brussels-Warsaw, Warsaw-Tel Aviv, and return. The check-in is swift and efficient. The problem at the airport is the under-sized lounges, and the very few jetties available (so business class or not, you must wait for some time in a bus which leaves its doors open at minus 15 C outside). Once inside the plane, you find seats are regular coach, but LOT keep the iddle seat empty so it is quite comfortable. Food good and abundant, if not innovative. Wines are mediocre, but Poland is no wine country. Service smiling, so I would definitively fly them again.

LOT POLISH AIRLINES customer review :  23 December 2009 by Wiktor Karpowicz   (Poland)

ARN to WAW. Check-in online not available from Sweden, but I selected my seat before and did self-check in at Arlanda railway station. No queues at baggage drop. Embraer 175, cabin crew ensured a warm atmosphere on board. Special thanks to an exceptionally attentive purser. Initially she had to cope with general anxiety of passengers concerned about the possibility of missing connections. She assured us that the delay on arrival would be minor (it amounted to 5 minutes indeed) and we got a free hot drink when plane was standing by gate. Onboard service in Y was generous, choice of newspapers, sandwich, cold/hot drink plus a glass of wine free. Sadly free bottle of wine in Economy is already a past. In Warsaw the luggage arrived very quickly. LOT should abandon the policy of sparing costs by parking planes at remote stands in WAW. It is annoying to see empty T2 jetways from a crowded bus.

LOT POLISH AIRLINES customer review :  9 December 2009 by K Moczulski   (Poland)

ORD-WAW in C. Meal compared to Lufthansa quite decent - large portions, quite good choice. Choice of drinks ok, but only one type of Polish beer and just one single malt is served. Choice of wines decent. New seats comparable with LH product, except massage option. IFE system is an external device with good choice of movies and music - but having to deal with this I prefer to use my own PC or iPhone. Crew nice and attentive. Not the youngest but quite professional. What I miss is quick dining option listed in menu. If you ask for it you'll get it but it should be listed in my opinion. After arrival in Warsaw I was surprised that finally they started to take care of the 'priority' tags - my luggage was in the first batch on the belt. I think it's decent value for money.

LOT POLISH AIRLINES customer review :  9 December 2009 by R Rosinski   (Poland)

GDN-FRA-GDN. In the beginning things went pretty wrong. The checkin queue hardly managed not to block the departures area. Fortunately managed to check online. Waiting few minutes for late pax in the shuttle resulted in rather uncomfortable and crowded first experience. Cabin crew not interested in providing appropriate service, just doing their job/duties. E175 was brand new almost. Clean and fresh. On my way home the crew were experienced but cheerful and helpful. Food terrible.

LOT POLISH AIRLINES customer review :  23 November 2009 by Mark Stevens   (USA)

Miserable excuse for an airline. Have flown WAW-RZE 7 times this year with baggage not arriving at RZE 3 times. Aircraft and service ok, just don't fly on the ATR as they ferry fuel and with full pax load they have to pull bags. Took 30 hours to deliver bags to hotel the first two times and two days the third time. I could have driven back to Warsaw and picked up the bags.

LOT POLISH AIRLINES customer review :  10 November 2009 by S Kormaris   (Greece)

ATH-WAW-CPH. Check-in at Athens was fast. Embraer 175 well maintained and clean. Seat pitch was ok. We were offered a small tasteless sandwich in a plastic clear tray, drinks and a dessert. Transfer center at Warsaw airport efficient. The departure gate for the connection flight was just 2 minutes walk from the gate we arrived at. Boarding for the flight to Copenhagen was fast. Embraer 170 was 50% full - offered exactly the same meal. Flight attendants were helpful on both legs of the trip.

LOT POLISH AIRLINES customer review :  4 November 2009 by C Kennedy   (UK)

JFK-WAW-LHR the cheapest oneway from NY to Lon at a day's notice. Booked it, checked "window" as a preference but email confirmation showed an aisle seat. Arrived at JFK 90 mins before dep time. Check-in line took about 15 minutes, eventually directed to business class desk. Polite clerk said windows were taken, try at the gate in case a pax assigned to window no-shows. Security line was nightmarish. Encountered same clerk at the gate, good news, reprinted boarding pass for 8G. However on reaching my seat, found myself squeezed in beside totally blank cabin wall. No window, not even a sliver ahead or behind. I was extremely upset, plus the cabin wall curves inwards, but usually the indentation of the window allows some extra shoulder room, but the blank wall showed no mercy and I was trapped in the absolute worst seat in the house. No entertainment to speak of, just anonymous music videos on the main screen. Meal a long time coming, consisted of sealed clear plastic tray which basically contained the ingredients for a ham and cheese sandwich in separate compartments. Why not just give me a sandwich - tray didn't allow room for the hot meal, which was perched on the lid. Weird and ill-conceived idea. Food was acceptable. Woke up for breakfast - another freaky clear plastic tray containing sandwich ingredients! Warsaw airport is modern and quiet, but there is no connectivity, so I had five hours before flight to LHR. Half-full Embraer 170 to LHR, tasty sandwich (assembled this time!), tea etc. An interesting experience!

LOT POLISH AIRLINES customer review :  3 November 2009 by V Zabelo   (Lithuania)

You get what you pay for - ORD to WAW an old Boeing 767-300 with non existent entertainment, dirty bathrooms, old seat compensated by the abundance of free alcohol. Lots of intoxicated noisy passengers, disturbing others while flight attendants turned blind eye and kept serving them drinks! 9 hours of worst nightmare! Never again!

LOT POLISH AIRLINES customer review :  22 September 2009 by Robert Szocik   (UK)

GDN-WAW, Alenia ATR-72 in EuroLot livery. A full late-evening flight, with excellent cabin crew. Clean and comfortable plane. Drink/snack service offered in-flight. Arrived 15 minutes early, so was on the bus to town 5 minutes before we were due to arrive! Domestic flights don't get much better than this.

LOT POLISH AIRLINES customer review :  18 September 2009 by R Skrzypkowski   (UK)

LHR-WAW Economy on 737-500. Flight on time, check-in at T1 a breeze, aging but comfortable B737 with a good seat pitch. Food a standard sandwich with selection of hot and cold beverages. Crew nothing to write about but efficient in their duties. LOT offers great new pricing policy which is great value as well.

LOT POLISH AIRLINES customer review :  31 August 2009 by Stefaan Meulders   (Belgium)

BRU-WAW-POZ-WAW-BRU in Economy. Check in at Brussels Airport opened late and already a long queue waiting when staff arrived. Brussels to Warsaw in a 737. Seats didn’t feel very comfortable but more legroom than other airlines I flew recently. Staff friendly and a cold meal and drinks offered. Warsaw to Poznan in an ATR 72. Again seats not comfortable and less legroom compared to international flight. Drinks offered by friendly crew. Similar experience on the way back to Belgium. LOT gives the feel of an old style classic airline.