LOT POLISH AIRLINES review : 14 June 2009 : by Robert Szocik  (UK)

LHR-WAW, return. An 80% full B737 in the new Star Alliance livery to WAW, and a half-empty Embraer 170 on the return. Excellent, friendly cabin crew throughout, with good language skills, but the majority of the passengers on both flights were Polish. The days of the LOT Cafe box appear to be behind us. Still a good airline to fly with, with BA the closest rival on this route. They are ahead of the low-cost competition, if not on price then certainly on choice of flights.

LOT POLISH AIRLINES review :  20 May 2009 : by Wiktor Karpowicz  (Sweden)

Stockholm-Warsaw-Rome return trip, on E70/ER4. Check-in at ARN quick, LOT uses SAS counters and the new pier F of Terminal 5. Flights uneventful, service excellent - sandwich, warm and cold drinks together with a bottle of wine. Flight attendants helpful, their language skills still depend on their age. Embraer 170 offered high comfort, unlike its smaller ER4 (legroom OK, but having to load hand-luggage into cargo deck is a nuisance). Short connecting time at Warsaw Airport (50 minutes) was not a problem. Both aircraft parked near the jetways of new Terminal 2, so there was still enough time to do some shopping. On the way back however, I had to use the bus and the gate for ARN was changed three times within half an hour, which was somehow ridiculous. Business class service in Europe seems not to differ significantly from Economy, perhaps it's better to save money in this case.

LOT POLISH AIRLINES review :  11 May 2009 : by Pawel Litwinski  (Poland)

Krakow - Vienna in business. Well, avoid it if you can. No legroom at all in a very loud ATR aircraft. Food - this same menu for 3 years now, so can be boring. Rather unfriendly cabin crew. As this was a codeshare flight with Austrian and I bought my ticket with Austrian, a Expected something more.

LOT POLISH AIRLINES review : 7 May 2009 : by G Wood

Customer Rating : 1/5

I flew business class POZ-WAW-LHR and paid GBP640 for the one-way ticket. On the long WAW-LHR leg all business class middle seats were full so there was no difference in comfort between business class and economy - same seat configuration. I could have bought the economy ticket for GBP104. There was not even priority boarding. My request for a refund of the difference has been turned down immediately. Perhaps the business class meal was a little better than economy but GBP536 seems a lot to pay for an airline meal. Its a poor airline - I`ll fly LH through Munich next time

LOT POLISH AIRLINES review : 5 May 2009 : by J van Marle

Customer Rating : 4/5

WAW-AMS on Embraer 175. Good flight, 30% full so quick to board and depart. The plane seemed new - comfy, side seats, good leg space and larger/rounder windows than usual. Flight was on time, good service (tea/juice and a sandwich). At 105 euros this one-way flight was also half the price of the standard night train price from Warsaw to Amsterdam.

LOT POLISH AIRLINES review : 22 April 2009 : by Pawel Litwinski

Customer Rating : 2/5

Warsaw – Vienna in business. Despite the plane (spacious Embraer 170), everything was wrong. The purser, the food – I am aware that this was a 1-hour flight, but serving exactly this same breakfast sets for 3 years may be boring. LOT does not provide C-class passengers with a free seat next to passengers, which makes the journey quite uncomfortable.

LOT POLISH AIRLINES review : 15 April 2009 : by M Lammi

Customer Rating : 2/5

LHR WAW economy. The airline needs a desperate makeover, starting with re-painting the planes and furnishing interiors to become at least close to 21st century. Service is haphazard, although I was "thrown" a sandwich and served a cup of tea. Then the cabin crew disappeared for the rest of the journey. It feels this is a low cost airline, though they in fact are the national carrier. Since LOT is government owned (for the most part), they should truly have some funds to revamp the image.

LOT POLISH AIRLINES review : 17 March 2009 : by Pawel Litwinski

Customer Rating : 2/5

Rome-Krakow via Warsaw in business. In fact, only the first leg was business class - LOT does not offer C class on domestic routes, despite calling it "business" on your ticket and boarding pass. Both flights on a comfy Embraer 170, but no seat next to you left unoccupied (as in LH or AUA), so no difference at all as to seating compared to Y class. Meal from Rome to Warsaw very average, with a choice between pork and turker, but microscopic quantity. Service rather non existent and rude. Warsaw to Krakow only water or juice.

LOT POLISH AIRLINES review : 19 February 2009 : by Claus Nielsen

Customer Rating : 4/5

WAW to CPH and pleasantly surprised. Friendly service, sandwiches and drinks served with a smile, plenty of leg room in Economy and comfortable seats with good headrests. The announcements were in clear and understandable Polish, English and Danish. In comparison, the opposite direction CPH-WAW was served by SAS who offered no meals, no drinks, lousy seats and announcements in hard-to-understand English and Swedish.

LOT POLISH AIRLINES review : 17 February 2009 : by D Bernsons

Customer Rating : 1/5

ORD-WAW as part of a round the world trip. Atrocious service. The extremely rude hostesses or the fact that they refused to bring down the big screen for the in-flight entertainment, explaining that it wasn't their problem that I couldn't see a 17 inch TV screen 40 or so rows in front of me. Food was terrible, seats uncomfortable and the hostesses told you off for having the windows up and forcibly lowered them. Never again.

LOT POLISH AIRLINES review : 16 February 2009 : by Albert Vasquez

Customer Rating : 2/5

WAW to YYZ as part of a round the world sector. The check in staff were rude and uninterested. Inflight entertainment outdated. Cabin outdated also with little or no effort to update. Seats torn and dirty. Food much better on short haul than long haul. Tasteless and small portions. Cabin crew rude after meal service. Trolley set out in galley with help yourself items. No refreshment of coffee or tea once finished. Cabin crew also uninterested, poor customer service. Unhelpful when asking for another blanket. No amenities provided for length of flight.

LOT POLISH AIRLINES review : 5 February 2009 : by A Morgan

Customer Rating : 3/5

We flew LOT roundtrip from Newark to Warsaw. Going to Warsaw was awful. 90% of the boarding announcements in Newark were made in Polish (which I don't speak). Once we boarded we found out that our seats were the ones in front of the restrooms and next to the galley and they did not recline at all. 3 hours into the flight the restroom was filthy and smelled. To make matters worse, passengers used the galley as their own personal pub and hung out in the galley and drank for hours. They were loud and thought it was funny to take pictures of the two miserable passengers who as they put it "must have the worst seats on the plane". I was dissapointed that the airline attendants did not ask the loud passengers to return to their seats even though they knew we were being distrubed by their behaviour. The attendants seemed to think that giving us an unlimited supply of chocolate and beer would make the flight better. On the return trip back to the US, after hearing about the horrible trip to Warsaw, they seated us in the emergency exit and the flight home was more enjoyable.

LOT POLISH AIRLINES review : 16 January 2009 : by Maria Salapska

Customer Rating : 1/5

WAW-ORD-PHX and back. My guest is an elderly lady. Flight to Phx delayed couple of hours. Flight back changed unilaterally to a horrible connection that would require 5 hour lay over in Chicago, while a better connection was available. Booking agents in Warsaw denied the change, said they could not override the automatic computer assignment. We changed that reservation telephonically from Phoenix. Clearly, it was possible but no one wanted to help the old woman. Then it took seven phone calls in an attempt to obtain the locator for the Phx-Ord leg, operated by the UA. The UA staff very polite but kept saying that they never received the change in reservation so they cannot assign seat. On their system our guest still shows on an earlier flight. At LOT, the NY staff rude and incompetent, every time you call you get a different story, e.g., that due to the difference in computer systems UA would not get the change for 8 days; that only UA can assign the seat; that UA will not get the change in reservation because they are not the ones who sold the ticket, but an e-mail from LOT will be honored at the airport and on and on. Meantime UA says that if there is no reservation locator, the passenger cannot get a boarding pass. We are still not done. I will report after our guest returns to Poland, who knows when, if ever. I cannot call any more because there is no one to talk to. The last person, purportedly the supervisor in the NY office was so arrogant I have no wish to talk to her or anyone else there again. We will definitely not be making another trip with that airline, unless something changes there dramatically.

LOT POLISH AIRLINES review : 27 December 2008 : by Kowalski Piotr

Customer Rating : 4/5

CDG-WAW-POZ first leg on time, second delayed by 40 mins due to weather conditions. Please. Plenty of drinks and the crew more than welcoming. LOT is still a nice airline although the airplanes on domestic flights need urgent replacement.

LOT POLISH AIRLINES review : 1 December 2008 : by Lukasz Garbowski

Customer Rating : 4/5

Economy London-Warsaw-Wroclaw-Warsaw-Stockholm. London-Warsaw with Boeing 737 (interior renewal would be nice), Warsaw-Wroclaw-Warsaw with old (very) Alenia and Warsaw-Stockholm with Embraer 170. All flights on-time, fast boarding, nice service. I guess the thing that stands out is catering - LOT offered nice snacks (cold dinner/breakfast) and a range of drinks. And the flight in Embraer is very comfy - nice adjustable seats, good pitch.

LOT POLISH AIRLINES review : 24 October 2008 : by Tony Zmuda

Customer Rating : 4/5

EWR-WAW-RZE return. Flight attendants polite and efficient, food and drinks above average, seat was comfortable due to the fact the flight wasn't fully booked and the seat next to me was empty. The interior was a bit dated and worn. RZE and back on a 737 in good shape. No food service just a drink and snack. Overall good service, efficient and recommend.

LOT POLISH AIRLINES review : 21 October 2008 : by Y Lee

Customer Rating : 4/5

AMS-WAW-GDN in Y. First time on LOT. Good service from AMS to WAW. Clean flight; food acceptable. WAW to GDN - full flight, old plane, a bit shaky with turbulence. Overall good value for money.

LOT POLISH AIRLINES review : 21 October 2008 : by Wiktor Karpowicz

Customer Rating : 4/5

I often use LOT in Y class from Poland to Sweden and Switzerland. These destinations are served mainly by Embraer 170/175 aircraft, which have very modern, clean and spacious interior with seats offering comfortable legroom. Seats in Boeing 737s are relatively comfortable but the interior is old and often very shabby. Minor delays (within 30 minutes) occur quite often. The cabin crew is very friendly and the service on board satisfactory, with very generous free catering (LOT Cafe). The customer service is OK. However, LOT ground personel's rude behaviour at the airports (including the representative in Zurich) is not a rarity - it's like a totally different company. All problems are usually solved, but the way they treat passengers is unbearable.

LOT POLISH AIRLINES review : 30 September 2008 : by Aleksander Orlowski

Customer Rating : 4/5

Warsaw - Istanbul return in economy. B737-500 not very new but clean and enough place for legs. Warm food in economy (chicken and pasta) + sandwich (bread, butter, meat and cheese). Back flight on time, the same airplane and same good food. Nice crew. The ticket was cheap so I would fly with them again.

LOT POLISH AIRLINES review : 29 September 2008 : by K Hansen

Customer Rating : 5/5

CPH-WAW, Economy. LOT is the best choice of airline on this route. SAS is more expensive and offer less service on board, and the low-cost operator Norwegian has stopped flying on this route. LOT is using new Embraer 170/175's with plenty of legroom and comfortable seats. The flight is less than 1.5 hours, so you don't need much in terms of catering, however LOT serve free drinks (including alcohol). On a morning flight (leaving CPH at 09.55) you get a small tray with two pieces of bread, a butter, a few slices of cheese and ham, and a chocolate bar. Good crew, great plane and on-time.

LOT POLISH AIRLINES review : 12 September 2008 : by Pawel Litwinski

Customer Rating : 3/5

KRK–PRG via WAW and back on the same day in business. All 4 flights on time, very friendly and efficient crew. Nice service (WAW to PRG I was the only C-class passenger). However ATR aircraft look very tired and what’s more important, being rather tall makes it impossible to seat for more than a few minutes. On drawback – it is now very common to leave the next seat in a row empty in business. However, LOT does not do so, making service the only difference in business. Especially in ATR’s, this would certainly improve the overall performance.