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LOT Polish Airlines Customer Reviews and Polish Airlines Passenger Trip Reports



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LOT Polish Airlines Customer review :  31 October 2011 by P Moore    (Vietnam)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BUD-WAW-HAN. The entire trip left a lot to be desired, from the poor quality of the food to the surly attitude of flight attendants. The one bright spot was my seating arrangement, I'm quite tall and I had plenty of leg room on both flights. The long flight from Warsaw to Hanoi was extremely cold. The flight itself was smooth and the timing great, however there was no inflight entertainment.



LOT Polish Airlines Customer review :  20 October 2011 by Danny Gräber    (Israel)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLV-WAW-TXL return. TLV legs Boeing 737-400, TXL with ATR-72 operated by EuroLOT. Plenty of legspace. For some reason a charter plane was sent on TLV-WAW route, in which there was poorer legspace. Service good, with excellent hot breakfast and full bar. WAW-TXL-WAW full bar, sandwich, friendly staff.



LOT Polish Airlines customer review :  11 June 2011 by Michael Kasberg   (Germany)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

HAM-WAW-KRK return in Economy with Embraer170. Seating good (2-2). Both flights from WAW were more than 1,5 hours delayed. Bad information in WAW. They called for the flight, opened the gate and then let the people wait. Info bad, so nobody could leave the gate area, although they must have known, that the delay would be longer (because later they told, that the incoming airplanes arrived much too late). Onboard service okay for short haul flights (free beverages on domestic and also alcoholic drinks on international flights with a light snack). FA's looked very serious, no smile, but not unfriendly.


LOT Polish Airlines customer review :  7 June 2011 by R Chalmers   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-WAW-LHR economy class. First time I have flown LOT. Fairly standard offering, nothing special about LOT cabin service. Other carriers are better in comparison.


LOT Polish Airlines customer review :  10 May 2011 by A Kemper   (Canada)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

YYZ-WRW-PRA return last week. We flew to Warsaw on Air Italy chartered by LOT. Check in took 90 minutes. Hideous food, inedible. No special meal provision for low sodium, though reserved. Warm drinks served twice and never replenished, though on their website LOT recommends one glass of water per hour. A few insolent and unhelpful staff. Not enough washrooms. The flight to Prague was on time, well staffed, clean. We arrived at Prague Airport on May 8 at 1200 for a 1430 flight to Warsaw and a connection to Toronto. The flight to Warsaw was delayed 40 minutes, and we were worried that we would miss our connection. The gate crew at Prague arranged for a wheelchair for my partner who was unable to run through Warsaw airport. The flight attendant made certain we would be met at the gate and brought directly to the Toronto flight, and flight was held for our arrival. We appreciated this service. The flight Warsaw to Toronto on LOT equipment was comfortable, enough bathrooms and drinks. The marvellous measure of their service was that our luggage made it, too!


LOT Polish Airlines customer review :  19 April 2011 by A Kronaus   (Austria)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Amsterdam-Warsaw-Toronto return. Planes old and uncomfortable. Food is barely edible. Entertainment shocking. Most of the cabin staff do not speak English. Amsterdam to Warsaw ended in a divert to Katowize due to bad weather. Luckily our connection to Toronto had been delayed anyway - turned out all in all was delayed 4 hrs which put us 4 hrs late in Toronto. Delays are expected due to snow however LOT only offered drinks / food around 3 hours into the delay. Initial attempts to land in Warsaw were aborted 3 times due to visibility - at least safety was a concern! Baggage was slightly damaged on both journeys which was disappointing. I would not travel LOT again.


LOT Polish Airlines customer review :  30 March 2011 by D Cantwell   (USA)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JFK-WAW-JFK . Very old plane, seats extremely close together and nowhere to stretch your legs. Minimal overhead storage. The food served was barely edible. AV was one screen per cabin and the headsets were very outdated. The flight took off slightly late on both legs. Flight attendants professional, but not friendly. Flights were cheap, so you get what you pay for. From what I just experienced, I cannot recommend this airline to anyone who wants to have a comfortable flight.


LOT Polish Airlines customer review :  14 March 2011 by T Ostrovsky   (Poland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Warsaw to Berlin on small E145. Crew helpful and professional. A lot of information from cockpit. Good drink selection. Tasty muffin was served, good product for a short flight.


LOT Polish Airlines customer review :  1 March 2011 by A Pedersen   (Denmark)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Hanoi-Warzaw-Copenhagen on B767 and Avroliner 170. Service in Hanoi check-in and lounge excellent. Checked through, fast connection to CPH. Onboard service fine (long haul) - 18 seats in Business, old design. Food and wines good, main meal courses were very average. Tea and coffee not served hot, but rectified upon request. New lounge in WAW are excellent. Had to leave airport to re-access Schengen terminal as the transfer check-point for direct transit was not open (did not open until 1 hour upon arrival, many people were waiting as they did not want to leave transit). FAs English spoken very limited.


LOT Polish Airlines customer review :  25 February 2011 by Cezary Statuch   (Singapore)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

WAW-SVO on new E175, leaves 1030pm but due to time difference between Warsaw and Moscow arrives at 0230am. Although the aircraft is new and comfortable for a short haul you won't get much sleep. The staff was friendly and attentive. What bugs is that many of the Embraers at WAW board from the apron via bus rather than via a jetty.


LOT Polish Airlines customer review :  21 February 2011 by S Butler   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Warsaw-Tallinn, Embraer 195. Smooth boarding, modern plane, offered hot and cold drinks and a light lunch on this 1hr 45 flight.


LOT Polish Airlines customer review :  8 February 2011 by Joanna Klimek   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Almost missed my father's funeral in Poland because of this airline. LOT was the only airline that made its passengers come to O'Hare on Feburary 1st, day of the huge blizzard in Chicago, in anticipation that our flight which was scheduled to depart at 9:55 pm would depart. After hours of waiting at the terminal, they boarded us on the plane and made us wait until midnight to tell us our flight was cancelled. We were stuck at the airport because the blizzard became so bad that no taxis were running. The only bus running was in between the terminals. LOT gave nothing - not even a blanket to keep warm with. No transportation from the airport, no hotel, not even a cot and a blanket. ORD-WAW delayed over 2 hours which made me late for my connecting flight from WAW-KRK. Told me on the plane the flight was waiting for me and everyone else who had that flight - turns out they are liars. The plane never waited. Scheduled us for a later flight which was late by 2 hours. On the way home, same thing, delays, delays. Unless you want to be stressed, angry and late I recommend taking a different airline. The cheaper price is not worth it.


LOT Polish Airlines customer review :  6 February 2011 by Kim Hildebrant   (Switzerland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Milan Malpensa - Warsaw - Wroclaw return in business. First leg an Embraer 170 which looked a bit tired inside but with comfortable seats in business class with 2-2 seat configuration with plenty of legroom. Service attentive and food above average with plenty of drinks. Second leg was in an ATR 72 of Eurolot, which has the last rows reserved for business class passengers, but with a common service for both classes (snack bar and water or juice). Aircraft looked old and was uncomfortable and very noisy. Return flights were on Embraer 175 (only recently delivered to LOT) and Embraer 170 which was in a much better condition than the previous 170 flown on the outbound leg.


LOT Polish Airlines customer review :  28 January 2011 by B Hryn   (Poland)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

KRK-WAW-ORD. First leg a new ERJ175, comfortable seats, short flight and good in-flight services. Connection in WAW ok, 3 hrs connection in new terminal 2. but after arriving at the gate found out flight would be delayed by about an hour. B767-300ER is the same since I first flew it back in 1995/7 - old, worn down seats, no in-flight entertainment system, just a screen in front of coach where most of the time is a map from Zoom airlines? Food was OK but not the best, headsets didn't work well, seats uncomfortable - mine didn't recline, old cabin layout. Not recommended for those who want a comfortable flight.


LOT Polish Airlines customer review :  28 January 2011 by C Watson   (Switzerland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-WAW-BEY, BEY-WAW-GVA. They have discounts on Wednesdays because the flights are so quiet. LHR flight on a 767 belonging to LOT Charters - clean if a little tired. No one was in business class, but it was economy class with the middle seat blocked. As there were so few people on the plane, economy was the same and they let us all spread out - a row each. All other flights were comfortable, new Embraer E170s with 2-2 layout. Beer and wine in economy although they keep it quiet and you have to ask. Cold food on all legs - sandwiches which were nice if simple and it might have been better for them to have served "breakfast" before landing rather than the meal after take off at 4:30am. Very friendly crew. The only downside is the complete lack of IFE which is fine for short haul, but when you're flying to the Middle East, that's 6-7 hours of flying. I would recommend them for short haul - not the choice for long haul.


LOT Polish Airlines customer review :  26 January 2011 by D Wernerus   (Luxembourg)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

A bright sunny day from Bratislava to Poznan took 11 hours. Reasons given by LOT in Bratislava and Warsaw (including in writing):"technical reasons" (many LOT aircraft are antiquated which explains pervasive delays on domestic routes). Reason given by LOT head office: Weather reasons. Stranded passengers are not assisted and not informed about their rights. Alternative solutions are not offered. This is one of 3 bad experiences I had with LOT where at the end, for a lower price, you get cancellations and huge delays without any notice and LOT lying to you after a cumbersome and customer unfriendly complaint process.


LOT Polish Airlines customer review :  14 January 2011 by J Wawrzyszyn   (Canada)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Toronto- Warsaw return. Flying very old B767 filled to capacity, seats worn out and no entertainment at all (broken down) - except moving map of flight. TV screens showing that we are on Zoom flight? Drinks for purchase - first time I see it on a transatlantic flight. Didn't buy the drink right away and when finally food tray arrived, wine and beer were sold out. Food below average, small portions. Service average, little smile.


LOT Polish Airlines customer review :  19 December 2010 by B Andruszaniec   (Poland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

ZRH-WAW, I was the only one in Business, very attentive crew with a friendly attitude, making sure I was ok. Food okay, wine also - not perfect but okay. Lots of refills. Clean and comfortable E170. It was an M&M award ticket so cannot comment on value for money. The only problem was with arrival to Warsaw where the plane parked in the middle apron instead of the gate.


LOT Polish Airlines customer review :  19 December 2010 by M Antonsen   (Denmark)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Copenhagen - Hanoi via Warsaw and back. Nice Embraer on way to Warsaw, no food. Delayed because of snow, so quick transit in Warsaw. Very old B767 from Warsaw to Hanoi, with only an overhead screen that plays movies on tape - not good at all. Food below average, need to pay for beer/wine. No service between meals, have to get up to get drinks. Noisy drunken passengers keeping us awake first half of the trip, even though it was way past midnight. Quieter flight on the way home, but manual boarding passes in Hanoi, and needed to queue in Warsaw to get transit passes. Again snow delayed us over one hour, but this time we were packed into an old 737 and told we had to wait for de-icing, but the plane didn't move in 45 minutes, didn't queue up for de-icing, without telling us anything or serving any drinks. I would only fly this far again with LOT if they are more than £120 cheaper than alternative choices.


LOT Polish Airlines customer review :  26 November 2010 by N Mitchell   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

LHR–WAW–LHR, B737-500 outbound and B737-400 inbound. These aircraft had been delivered to LOT in 1993/94 and I suspect the interiors are as they were when the aircraft left the factory. The seats had a dated and tired look about them - cushion of my seat,on the inbound flight had collapsed into the seat-frame so that it was as if I was sitting in a bucket. Catering both ways comprised a quality filled roll with hot and cold drinks. The cabin service was efficient and professional but without much apparent joy on the part of cabin crew.


LOT Polish Airlines customer review :  17 November 2010 by A Orlowski   (Poland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

GDN-WAW-MXP return E170/175. Clean airplanes, sandwich and drinks on way to MXP, juice and refeshment on domestic flight. Staff friendly. Due to fog in GDN we couldn't land and had to fly back to Warsaw, LOT organised a hotel, food and transport and rebooked us for the nearest flight.


LOT Polish Airlines customer review :  17 November 2010 by Anders Pedersen   (Denmark)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

CPH-WAW-HAN. ATR 170 first leg and Boeing 767-300 on second. Tickets at very reasonable price. Fastest connection CPH-HAN. Precise arrivals and departures. Airline not up to 4 star, but provides good value for the money. Inaugural flight celebrations in airport in Hanoi and onboard for the new route. Customers provided with champagne, souveners, flowers. Food good though not perfect. Seats not flat, no personal TV screen on biz-class. TV sets are portable and must be set up by staff on the serving trays which then become unavailable for other uses, eg. meals, laptop, etc.


LOT Polish Airlines customer review :  23 October 2010 by P van Emmerik   (Netherlands)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KRK-WAW on E175. KRK is a small local airport with not much facilities, but check-in was OK. The flight is 45 mins but they manage to hand out drinks. Seats were good however given the age of the plane, it looked a bit worn-out. Staff friendly.


LOT Polish Airlines customer review :  2 September 2010 by Q Spencer   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Round trip ORD-WAW-KBP. I found B767 to be surprisingly spartan (no adjustable air vents over the seats in economy, for example). The return trip was a disaster. KBP-WAW flight was delayed by 4 hours, which meant I missed my connecting flight. I was put up in the Mariott adjacent to WAW, which was nice, but making the arrangements was a pain and should have been done for me when I got off the plane. I had to stand in 3 different lines for the better part of an hour to get the arrangements taken care of. The next morning, I was put on a flight to Newark because the ORD flight was full, and that flight was also delayed by 4 hours. When I became aware of the delay, I talked to someone at the desk to ask if there were any open seats on the ORD flight that was boarding at that time. I was told that there were in fact some business class seats, but upgrading would have required going to the ticket desk at the front of the airport. Nobody at the gate seemed to be authorized to do such a thing. In a situation where there are a dozen or more passengers like me who missed their flight to ORD the day before, there's no excuse for any business class seats to be empty on the next flight to ORD. By the time I got to Newark, there were no remaining flights out that night, so I was handed another hotel voucher and got on an uneventful flight on American Airlines the next morning and arrived home 36 hours behind schedule. To the credit of LOT in Newark, they had my voucher and rebooking ready, but could do nothing more than just apologize. Why couldn't the people at WAW be this organized? It's LOT's main hub after all. I understand delays happen and missed connections happen, but I think when you're handing someone their second straight hotel voucher, perhaps you owe them more than just a ticket to get them the rest of the way home.


LOT Polish Airlines customer review :  2 September 2010 by J Stallard   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heathrow-Warsaw B737-500 Economy. Newspapers handed out and adequate refreshments. The plane was old but clean and well maintained and flight left promptly. The legroom was good and the seats although a bit narrow, were fine for the fare paid.


LOT Polish Airlines customer review :  10 May 2011 by A Kemper   (Canada)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

YYZ-WRW-PRA return last week. We flew to Warsaw on Air Italy chartered by LOT. Check in took 90 minutes. Hideous food, inedible. No special meal provision for low sodium, though reserved. Warm drinks served twice and never replenished, though on their website LOT recommends one glass of water per hour. A few insolent and unhelpful staff. Not enough washrooms. The flight to Prague was on time, well staffed, clean. We arrived at Prague Airport on May 8 at 1200 for a 1430 flight to Warsaw and a connection to Toronto. The flight to Warsaw was delayed 40 minutes, and we were worried that we would miss our connection. The gate crew at Prague arranged for a wheelchair for my partner who was unable to run through Warsaw airport. The flight attendant made certain we would be met at the gate and brought directly to the Toronto flight, and flight was held for our arrival. We appreciated this service. The flight Warsaw to Toronto on LOT equipment was comfortable, enough bathrooms and drinks. The marvellous measure of their service was that our luggage made it, too!






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