LOT Polish Airlines review by J Eltze

10 August 2007  Customer Trip Rating :

WAW-ORD business class. English announcements short and difficult to understand. Food service excellent. Seats comfortable, but seat adjustment stopped working half way into the flight. Information policy from airline needs improvement, lack of information on reason for delay and estimated depature time. Helpfulness of ground pstaff poor. Flight delayed out of Warsaw, so the family missed the United Airlines connection flight. Long waiting time at LOT counter (1 hour). LOT staff unwilling to book on alternative airline (AA had seats available), first flight they would offer was 2 days later. Ground staff would not provide voucher for two days in hotel at the same time, but requested to come back the next day to go through the same procedure (and wait time?) again. I ended up booking 4 new tickets on AA from ORD to the final destination to end that odyssey.

LOT Polish Airlines review by P Kucharski

7 August 2007  Customer Trip Rating :

MAD-WAW-MAD Economy. I think there is a huge difference between LOT in the air and LOT on the ground. First leg on B737, lot of space, hot meal, refreshing towels, plenty of drinks. Return on Embraer 170 in configuration 2x2, much better and more comfortable than B737. New leather seats, soft and comfortable, excellent seat pitch, hot meal. Both flights on time and not overloaded. The only downside is that the return trip was rescheduled and we left Warsaw at 10:30 PM (instead of 9:10 PM) arriving in Madrid at 2:00 AM. LOT of course did not bother to send a mail or a sms to inform anyone.

LOT Polish Airlines review by Janne Petersson

15 July 2007  Customer Trip Rating :

Domestic flight Szczecin to Warsaw. Tried to book on the web and got a fare of around 60€ but as usual the website did not work properly, so I had to ring their call center instead. The price was now around 80€! I had to take the flight so I could not do much even if it felt almost like a scam. Check-in at SZZ opened two hours before departure, everything smooth. Embraer 145 - nice one-hour flight in a comfortable seat (with seat reservation on the boarding pass). Catering limited to a glass of orange juice or water (so no hot drinks and nothing to eat) but it was served for free. I had only carry-on baggage, so at the bus stop outside the terminal at WAW five minutes after leaving the aircraft. The LOT employees I encountered were polite and kind. I hope LOT Polish will provide a usable website for booking next time. Szczecin Airport was a pleasant experience - a small but modern and fresh regional airport in the middle of a wood north-east of the city.

LOT Polish Airlines review by Kim Krister

12 July 2007  Customer Trip Rating :

We were rerouted by Lufthansa in economy MUC-WAW-HEL. Last leg was LOT. At chaotic WAW airports transfer desk LOT staff didn´t take us to WAW- HEL flight as they claimed they had no information about us. Everything was in order, we had Y-class tickets, reservation was confirmed by Amadeus and we had carry-on bags. Flight was closed before 30min scheduled departure time as they said and they advised us to go LH office. No advise anymore. We had to search LH office by going through customs, chaotic arrival hall, walk and run through parking halls and stairs as there were'nt any info for departure hall. LH apologized us and said, it is LOT. Got rebooked to Finnair flight. Must say that LOT should not be part of Star Alliance.

LOT Polish Airlines review by John Conybeare

22 June 2007  Customer Trip Rating : n/a

Chicago-Warsaw-Bucharest and back. Flights almost always take off at least one hour late, so give yourself a generous connection time. Pilot makes announcements in Polish and English but both sound the same. Check in procedures are chaotic (especially at Warsaw) and there is little effort by LOT employees to establish an orderly line at the counter, with lots of shouting and queue jumping. Do not check luggage; bring only carry-on. Make sure you reconfirm reservations between 72 and 168 hours before flight, or you lose your booking. But do not try to reconfirm on the web site because the software does not work and you will always get an error message. Best to use a phone card and call LOT in New York for all issues, no matter where you are. Outside of US, LOT employees make pretend to understand English but probably do not. LOT is much cheaper than the competition, but you get 3rd world service.

LOT Polish Airlines review by S Labanich

20 March 2007  Customer Trip Rating : n/a

WAW-ORD business. 767-300 in 2x2x2 configuration, with only 18 business class seats (2 reserved for crew). The angled lie flat seats were clean, comfortable and user friendly (functional cup holders, and cubby holes are helpful). I had been advised to avoid bulkhead because of limited legroom, and while I was actually seated in row 2, I did inspect them and would have had no problem at all sitting there. Crew friendly and attentive, although somewhat slow serving the meal service, which once served was quite good. Excellent wine selection. I was not a big fan of the portable multimedia player provided all business class seats, while the selection was quite good, I enjoy watching the inflight airshow on the traditional IFE systems attached to the seat, which is impossible with the portable version (at least mine). Warsaw airport was enormously busy, but business class check-in (somewhat hidden) was empty and efficient, with priority customs clearance. I preferred the lounge by gate 10, as it was much less crowded than the lounge by gate 5.

LOT Polish Airlines review by Michael Goralski
27 February 2007

EWR-WAW-KRK: Pleasant flight from Newark to Warsaw, with movie and interesting food. Staff was attentive and I began to wonder what the fuss about LOT was all about. The trip back was another story. KRK-WAW-FRA-EWR: After a six-week stay in Krakow, it was time to head home with the same arrangements as before - fly to WAW to get a transcontinental flight back. Except LOT shoved us on to EuroLOT KRK to WAW. Then at WAW we were informed that our seats were "cancelled." After an infuriating argument with the very rude woman at registration, we were put up in the Marriott across the street for the night and given a flight home via Frankfurt. This time it was Lufthansa for both and a much better experience. I'll take the Star Alliance airlines (miles) but I'll think twice before willingly going with LOT again.

LOT Polish Airlines review by Sara Valdez
8 February 2007

After booking a flight from Krakow to Warsaw three months prior through Expedia, I was told my paper tickets were not valid by the ticket agent and that I was not able to use them for that said flight. Having to make our destination, considering it was our gateway home, I had to purchase new tickets for the same flight; all in all spending over twice as much for the trip. After returning home and making a complaint, I was told that the bearers of those original tickets never checked in and that I would have to take it up with their claims department. I have yet no word. This whole ordeal has been ridiculous and definitely put a damper on our trip. I can only hope these testimonials are of help to folks that are traveling.

LOT Polish Airlines review by D Visser
5 February 2007

AMS-WAW-AMS in economy. Going to WAW no issues whatsoever; check-in opened late, but that was more KLMs fault as they do the ground handling for LOT in AMS. Very slow to check-in, too, but it was nice to be checked in for my return flight the following day as WAW can be very chaotic and painstakingly slow. The aircraft was upgraded to a 737-400; was alright, though not as nice and roomy as the Embraer. Crew friendly and attentive. Return the following day in an Embraer 170 - good flight, left on time and, as usual, very empty aircraft, which meant lots of room. Catering is good - more than on KLM. Only grip about LOT is that they still use paper tickets, which is a bit of a nuisance, but I hear that they are starting to promote the e-tickets. Other than that no problems with LOT.

LOT Polish Airlines review by Emma Myring
1 February 2007

My friend and I have just made 4 flights with LOT between Heathrow and Krakow via Warsaw. What a shambles that airline is! Things didn't bode well when a poor man at Heathrow who had been boarded and had checked in his bags was refused entry at the gate - unless he paid again apparently - onto a plane that was already delayed from 06.50 to gone 09.30 - and then when we finally boarded we spent another hour sitting on the tarmac with little or no explanation. Then passed a happy hour with all and sundry using their phones, wandering around the plane and some even asking to get off before we started moving just after 11.00. On arrival at Warsaw in a dense blizzard "the weather is not so good" was the gem of wisdom from the crew - we had the pleasure of encountering some grumpy ground staff who told us we had (of course) missed our connection but who finally booked us onto the next flight - they had no idea when that was leaving as it was already 2 hours delayed. Yes it was snowing but it was Poland in January!! The short internal flight was actually good, fast and felt safe. The food on the flights was interesting to say the least and the crew obviously do not get trained in smiling. They make you feel like they are doing you a favour. Coming home - approx 15 hours journey due to a flight delay in Krakow mid morning for no reason, with no communication and no announcements or assistance in English for the many non Polish passengers. This meant we nearly missed the plane due to queuing in a long line as they looked for missing passengers, who were right in front of them struggling in a fog of LOT induced confusion. Of course, on arrival in Warsaw our connection to London had gone (on time! Why on earth was that the only one that left on time!) and we battled a myriad of opinions and sulky faces, being passed from pillar to post whilst the ground staff decided what to do with a bunch of 10 English passengers - finally we were booked onto the 8pm to Heathrow, some 5 hours after the plane we should have caught easily had gone. That left 40 mins late! Overall LOT planes look tatty, inflight service is sulky and unhelpful and attention to safety was terrible. Poland - a great country. LOT - use at your peril.eir safety record afterwards. It'll be BAA or easyjet for me next time.

LOT Polish Airlines review by Janne Petersson
29 January 2007

Just returned from Warsaw with LOT Polish. I booked my flight online but for some reason it was not possible to order an e-ticket. I had to choose the old fashioned claim-your-paper-ticket-at-the-airport option (for the first time in several years) but within 30 minutes I got a phone call from the LOT office in Copenhagen asking me if I would like to have the ticket sent home. WAW-CPH on Embraer 170 aircraft. Helpful staff at check-in and nice flight in a modern aircraft. Y class passengers got free meal, soft drink and coffee. On SAS you even have to pay for a glass of water. It's a shame that LOT have to use Warsaw Airport, where the current terminal is too small, too crowded and too old-fashioned, and has very few facilities.

LOT Polish Airlines review by Martin Coronado
26 January 2007

My wife and I flew with LOT from Ottawa to Tallinn via Toronto & Warsaw. We arrived to Toronto with Air Canada (very nice short flight) once in the front counter there was a long line made mostly by dozens of kids with their suitcases covered with layers of tape (?) so finally we boarded the plane on time but we couldn't stop noticing the dirty looking and worn off interiors of the 767. We tried to ignore that and relax, thing that was quite impossible since all this kids were running up and down the plane, screaming and changing seats, and no flight attendant told them a thing. Actually they seem to have disappeared serving the dinner. The inflight movie was never shown, actually it was played only some couple of minutes of it and it was turned off right away with no explanation at all. We arrived to the chaotic Warsaw airport and took our final connecting flight to Tallinn on a small almost empty flight with 6 or 10 people at the most on board. Would we use again the services of LOT? I don't think so, their 767 planes need an immediate cleaning and change of interiors, and their flight attendants are not so friendly. Some seem even angry or sad. Their prices are a little bit cheaper than other airlines and that would be the only attractive point I would say.

LOT Polish Airlines review by D Visser
26 January 2007

WAW-AMS in Economy. Not full whereby each passenger had two seats to stretch out on Embraer ER170 aircraft. Crew friendly, though not overly. Plenty of catering with crew walking through the aisles offering drinks or candies. Catering is good; just enough for a short flight. On time performance despite late boarding at the chaotic T1 in WAW. All-in-all would recommend for short routes; cannot comment on transatlantic services!

LOT Polish Airlines review by Jan Miller
21 January 2007

ORD-WAW business. I arrived on ORD by United 737 from CLE and found out my flight to Warsaw is delayed by 5 hours.The LOT ground personel on appeared to be brainless with very poor English and poor Polish too. There was nobody in the business lounge at the front desk so anyone could sneak into it. Lack of information what is going on, lack of any order while boarding. During the flight on an old 767-300 the staff appeared to be annoyed by the delay and shad bad attitude to its work. No smile on the face, slow reaction time, winces on faces. The new seats were already spoiled, hand DVD battery fell out, movie repertoire 3 years old (!) Terrible experience. I don't need to tell you that I will avoid this airline whenever possible.

LOT Polish Airlines review by Martin Brown
19 January 2007

FRA-GDN Economy Class. Nice aircraft. When we were boarding from the angle I was standing it looked like a Boeing 737-800, but then I realised looking at the nose it was an Embraer 170 and brand new. I like the 2x2 arrangement much better than 3x3 and seats were very comfy with adjustable headrests and side wings (on a flight lasting 1.5 hours, I've never seen that before). In fact no complaints at all about the aircraft, very smooth and quiet. The safety briefing wasn't very good and flight crew could be a little more friendly. Soon after takeoff, given a towelette, which I suppose is the poor mans hot towel, but it is still nice to see. Inflight meal was very interesting. I opened the box and saw a sandwich and a small tray with meat and cheese - except it was 2 slices of bread, which you butter yourself and make your own sandwich, sort of a DIY sandwich, but you could choose how much to put on, it would have been nice to know that's what it was, as everyone ate the meat first before opening the 'sandwich', but still a nice idea. This was followed up with a wafer chocolate bar given seperately. I liked the fact that the captain came out of the cockpit to say good bye to everyone. Baggage arrived quickly in Gdansk, but then as Gdansk is so small, it's not surprising. Overall, a nice flight but if LOT cheer the flight crew up a bit and change the safety briefing, this could be an outstanding flight. Once again, I liked the aircraft. If the return is like the outbound, I would fly them again.

LOT Polish Airlines review by Simon Summers
9 January 2007

LHR-WAW-KRK. Uneventful flight in a worn-down, fairly old looking 737-400 from Heathrow to Warsaw. The aircraft had a "leased by Centralwings" sticker on the outside. Food poor - tasteless pork meatball, reheated overcooked farfalle pasta, limp boiled broccoli. On the plus side, they gave me a G&T and three bottles of red wine which eased the pain and I had an emergency exit window seat with ample legroom. Changing to a domestic flight in Warsaw is ridiculous - you need to arrive in Poland, then walk round to the domestic terminal, and pass security again - and consequently, they wouldn't let me take a bottle of wine I'd bought in LHR on the flight, so needed to check it in! WAW-KRK was another old, worn 737-500 with only thirty-odd passengers on board. No food served, just a glass of orange juice on this 30 minute hop. All-in-all, reasonable. Never excited about flying LOT, certainly doesn't compare with most other European short-haul airlines but this ticket was a special price at flights left at a convenient time.

LOT Polish Airlines review by Jacek Blaszkowski
3 January 2007

MAN-WAW-GDN, WAW-MAN. All three flights in E170s. Nice seats with decent legroom, but the plane on the third flight looked a bit worn out and the table in front of me was broken. WAW-GDN delayed about 45min. The captain said they hadn't informed him that he was supposed to fly that day. Ridiculous. Apart from this delay, the flights were nice - good service, acceptable food, on time. The price was also not bad, so I think I'll fly with them again.

LOT Polish Airlines review by Jacek Krupa
27 December 2006

WAW-YYZ: delayed by 18 hours due to mechanical problem. Next day same route but different aircraft delayed by 20 hours also due to mechanical problem. That flight might actually be delayed even more since the flight didn't even leave Warsaw yet. Fortunately we bought a ticket from Air Canada (code share) and managed to get that ticket changed to fly through Frankfurt on AC. LOT ground staff rude and unhelpful. I had problems with LOT before but until now always managed to convince myself to fly with them again because of the convenience of direct flights - but enough is enough - his was my last LOT adventure. Their European flights seem to be better but transatlantic on ageing 767's are a disaster - these aircraft are falling apart. They have 7 of them and they have huge problems if one goes out of service due to technical problems. Service by ground staff is very bad. Inflight service can be non-existent or good - but more often is non-existent. They quickly serve dinner and go to sleep for the rest of the flight. It's is up to you to get drinks from the kitchen.

LOT Polish Airlines review by John Fitch
27 December 2006

Newark - Warsaw in early December on Boeing 767. Had to check in again via big line for boarding pass after my United connecting flight arrived from IAD. Found my window seat occupied by old lady, who indicated she was graciously giving me her aisle seat. The aisle seat cushion was tilted to the right and down at a slight angle and no adjusting could fix it. While sitting in a broken seat for eight hours didn't appeal to me, making a scene to make an old lady sit in a broken seat wouldn't have been nice. Cabin service friendly, meal typical transatlantic fare. It would be nice if they did a little more cabin maintenance work on seats and internal environment. Warsaw - Odessa on clean Embraer 170. Check-in ways quick and problem free. Cabin service friendly. Unexciting but edible LOT cafe snack box served with lettuce, ham, tomato, and few other miscellaneous items. In summary, friendly and efficient service, clean aircraft in good working order, on-time arrival and departure. Overall experience was good, and I would fly LOT again on this route.

LOT Polish Airlines review by Magdalena Kubik
22 November 2006

TOR-WAW. Flight cancelled at short notice, dates rescheduled with some difficulties and attitude from phone staff. Being told that since I did not purchase my ticket directly from Lot (I got it from Flight Centre), they would not do anything for me and I should contact Flight Centre. Vegetarian meal requests lost in both directions. Left a message for a supervisor regarding rescheduling issues and never got a response. On the return flight I was told there was no room on the plane. They did manage to find room in the end but the amount of aggravation I had to put up with flying LOT was a joke.

LOT Polish Airlines review by Dean Bailey
17 November 2006

WAW - BUD, economy class. Good Embraer 170, clean and comfortable. Despite short flight excellent service - statutory snack box (ok sandwich) and a drink service. Took off on time, arrived early. My first experience of LOT and impressed!

LOT Polish Airlines review by Hedwig Black
22 September 2006

We flew Lot out of Chicago - the flight was delayed almost two hours. Food bad as usual, service ok. Comimg back from Krakow the flight was delayed one hour, we missed our connection in Warsaw and were to take a later flight which was 2 hours late. Therefore we missed our connection in Chicago. Service this time was terrible, the flight attendant practically threw the food at us. In the 9 hour flight they offered drinks twice - after the meal and after the so-called breakfast.

LOT Polish Airlines review by Pat Kubacki
13 September 2006

Had our first - and last - trip on LOT on September 1 - JFK-WAW and September 8 - WAW-EWR. Our 6:20 pm flight to Warsaw did not depart until 12:25 AM. When we finally arrived in Warsaw in mid-afternoon (instead of 9 :20 am, as scheduled), one of our pieces of luggage was crushed so badly that everything in it had to be ironed. Our flight arrived so late that we lost all of the "free time" we were supposed to have in Warsaw before joining our tour group that evening. The return flight on the 8th was somewhat better - it was delayed by only an hour - although the plane was sitting there for at least two hours before flight time! Apologies were offered for the delays - but they can apologize until the end of time and we'll still never get back the time we lost in Warsaw.

LOT Polish Airlines review by Ismo Kyllönen
22 August 2006

Flown LOT couple of times on HEL-WAW-HEL route and twice on WAW-BUD route. Every single time the flight was delayed and no specific reasons were given, in HEL usually the reason was late departure from WAW to HEL from where the same plane returns to WAW. At the WAW airport it is almost impossible to get information about flight delays before you're past the security check and at the gate and then you usually just get very vague explanations about the delay. Once waited for luggage for more than an hour at WAW airport. Embraer 170s were a bit worn out, broken lavatory doors, etc,and B737 which was relatively new but a bit tired. FAs don't really care about serving the passengers, they just throw the sandwich at you and disappear (and always the same sandwich in triangular box, one half salmon, one half ham) And no possibility to choose special diet, no vegetarian, no low lactose, no nothing. Next time you see them is when they pass on the drinks, only coffee, tea and soft drinks. No alcohol, not even beer or wine on those flights I've been on. I only fly LOT in case I have no other choice.

LOT Polish Airlines review by Stan Orszula
22 August 2006

ORD-KRK return in Business class. New angled lie-flat seats, crew outstanding on both flights, lots of food, Dig-E players with 8 movies and other content (key on return since carry-ons were not permitted). Only complaint was that the menu did not have any choices. Other than that, was pleasantly surprised by flight.

LOT Polish Airlines review by John Maynard
30 July 2006

NYC to Kiev in Coach. Bad quality seats, broken door to bathroom. They ignored my choice of seats, made over the internet. Also, ignored my request for a special lactose-free meal. Flight was cancelled without explanation, and I was summarily scheduled for the next day, without compensation. When I asked why, customer service guy told me that there was no reason - that it was just cancelled. Then, arrived late in Warsaw, and connecting flight had already left, requiring an overnight in Warsaw. Requests for compensation, pursuant to the EU rules, remain unresponded to. Terrible airline. I will not fly it again.

LOT Polish Airlines review by Tim Foran
10 July 2006

YYZ-WAW-TLV Business Class. I found LOT satisfactory, if dull in its food service. The staff were enthusiastic and cheerful, on the ground and flight crew. At check -in I was switched from a problem seat before asking. LOT lack the sparkle and finesse of other airlines in the food and beverage department, but the cost of the flight was closer to econmy air fare. Given the right bargain, I would fly LOT again.

LOT Polish Airlines review by Bradley Montag
5 July 2006

I flew LOT from LHR-KRK (737-400) and WAW-FRA (737-500) in late April. I must say LOT must be the worst airline I have ever travelled on. Their aircraft were tired and dull and the flight crew were rude and extremely unwilling to help. I don't believe shouting at passengers to sit in their seat (the seat belt sign was not on) is a way to win over customers. I had ordered the Kosher meal on the flights and these meals more resembled a low grade cat food. On both flights I did not eat. Although the flights were relatively short I could not wait to get off the aircraft. There was no entertainment on the flights either. On the LHR-KRK flight I was put in the so called "Business Class" it was exactly the same as economy class in every way except for the fact that on the head rest it said Business Class, there was also a curtain between the two cabins. Overall I'd rate LOT staff 1/5, the meals 0/5 and overall experience would be 1/5!

LOT Polish Airlines review by Z Zurecki
3 June 2006

I know their JFK/EWR-WAW transatlantic route all too well. LOT, even in the days of flying the Russian planes, used to be a jewel - excellent food, service, and friendly if timid staff. Not any more - a no-thrill discounter with a substandard service typical for quick commuter trips on run-down Boeings. After one 9-hr-long trip on a falling apart seat (no replacements) I sent a letter of complaint to LOT - to get, after months of delay, a short note of thanks for "my improvement suggestion". The new and now seemingly predominant LOT clientele on the transatlantic route doesn't help in upholding basic service standards; speaking mostly in Russian and Ukrainian they're focused on what's left behind and what's ahead, simply oblivious to flight conditions.

LOT Polish Airlines review by Simon Summers
1 June 2006

WAW-KRK 25 May 2006. Short hop down to Krakow after arriving in Warsaw from Brussels on another airline. Flight operated with a new Embraer 170 - large windows, plenty of legroom, 2+2 cabin layout and comfortable leather seats. Flight on time, despite the bus driver taking us to the aircraft from the terminal getting lost and driving to the wrong end of the airport! Was expecting a "LOT Cafe" concept box with a sandwich and drink but disappointed to only be offered a thin chocolate wafer (Prince Polo) and a glass of orange juice (only orange juice or water on offer!). Despite this, the flight was pleasant, very quick, far preferable to a train journey in Poland and cost next to nothing - LOT have some excellent domestic fares on their website.

LOT Polish Airlines review by Agnieszka Baptista
6 May 2006

If you are thinking about flying to Poland from the USA (or vice versa) - please think again if you plan to use LOT Polish Airlines. My Easter trip back to Poland was the last one that I did using this carrier. I do understand that things happen, planes get delayed and not everything goes always as planned but the way those situations were handled by LOT management is unacceptable. The unfriendliness and lack of professionalism were very disturbing to me. It started with a delay in Wroclaw (2 hours) – we were scheduled to catch the 2:45 pm plane to Warsaw and than the 5:10 pm plane to JFK. Our plane did not land in Warsaw until 5:20 pm but one would think that with 8 people trying to make it, LOT personnel would try to do everything to get us on that plane. No. The plane to JFK took off at 5:27 pm, they could not wait 10 minutes and have us transferred. Surprisingly, this is not the most frustrating part of this – “It is what it is”, “It’s not my fault”, “I can’t help you”, and my favorite: “Well, you were late!” were the phrases that we have heard from almost everyone that was supposed to help us. Sure, there are some people that know what they are doing and they do remember that Poland is now a part of the European Union, but somehow the 8 of us did not have much luck to come across those people. The only explanation I can think of is the fact that they re-sold our seats with a full knowledge that those 8 people were in the air already. From now on I will choose Lufthansa or British Airways to get me to Poland, and maybe one day LOT Polish Airlines will catch up with the rest of the world – if you don’t provide your customer with the service that one pays for you will not maintain them.

LOT Polish Airlines review by Nigel Gorski
20 April 2006

A short Easter break to Wroclaw involving flights with LOT and Lufthansa ouwtard changing in Warsaw and on the return leg in Frankfurt. Efficient check in at MAN, and on time departure on a very modern Embraer 70 with great leather seats. Breakfast served in a 'LOT Cafe' box consisting of bread, fish paste (not to my taste) and a number of sweet items. Unlimited tea, coffee, juice.  Flight to Wroclaw was 3 hours later (Warsaw airport to be avoided for long waits for domestic flights as the terminal is not yet fully upgraded and the domestic terminal is tiny). Refurbished ATR aircraft with nice leather seats and very professional crew and tea / coffee served - great English spoken and even the odd English Newspaper on board. Great check in at Wroclaw - 3 desks for our flight (no queues). On the return flight an older looking ATR to FRA with another 'LOT Cafe' snack box containing an sweet and savoury things (would suggest it would have appealed to more than the breakfast) with a drinks service. Arrived several minutes early in FRA but only 12 passengers on the flight. The usual efficient very friendly Lufthansa service from FRA to MAN - notably the only flight to offer an alcoholic drink. Overall a positive experience at a bargain £139 plus tax - LH had the edge on LOT but would be happy to use again bearing in mind the limitations of WAW airport.

LOT Polish Airlines review by John Coueslant
18 March 2006

Living in Poland (ex -UK) since 1994,I have found the flights with LOT quite efficient usually-although now just a roll on the flight from Warsaw to London instead of a hot meal! Living in Poznan 400KM West of Warsaw ,I usually get /got the internal flight from there to Warsaw(50 minutes in an ATR turboprop).The only problem I had with that is a cancelled flight from Warsaw to Pozan.They put on a coach and a packed lunch and we faced the 5 hour drive along the mainly uncomfortable road to Poznan. I wrote to LOT about it asking for some compensation,but never heard back. Since then,I have read in the local newspaper that it is a regular occurence for the flight from Warsaw to Poznan to be cancelled at very short notice with LOT,so maybe I was lucky not to miss my London flights from Warsaw! Usually you are stacking around London for 20 or so minutes before landing at Heathrow with LOT and other airlines,so maybe just as quick to go with one of the budget Airlines to Stansted or Luton. The last six months I have been flying to and from the UK direct from Poznan to Stansted with Ryan Air - shorter journey as you don't have to fly East and then backtrack West (or transfer).

LOT Polish Airlines review by Tony McLaughlin
15 March 2006

I flew LHR-WAW. Plane was an older Boeing, but let's face it, would you rather travel in an even older Tupelov! Legroom more than adequate. Inflight service unpretentious. It was an early flight and we were served, a fruit cocktail, a very large brioche, a chocolate wafer bar and what seemed like pate (which I chose not to eat) and a choice of tea coffee or soft drinks. There was no charge. For the return leg it was the same aircraft - served a hot meal of buckwheat, green beans and chicken, and chocolate wafer bar. Tea, coffee, soft drinks, beer or wine was also served, and it wasn't a problem to get more drinks. Again there was no charge, as would have been the case on certain Star Alliance partners. I'm thinking here of BMI in particular, with whom this flight was code-shared. All in all a reasonable experience, and if I had to I would chose LOT again.

LOT Polish Airlines review by Michal Strzelbicki
13 March 2006

POZ-FRA and FRA-POZ in Economy. We flew POZ-FRA. One day before departure, 6 pm we received a phone call and were informed that our flight had been cancelled. No reason was given. No apology either. Luckily there was another plane to FRA on that day, so they moved our reservation to that one. Bad news for us, since in FRA we had connection to BKK and missed it. We ended up flying to BKK 10 hours later and with Lufthansa, not Thai Airways as we were supposed to. And arriving in Bangkok late made further complications to our trip plan. Anyway, we should probably be happy, because there were some passangers who didn't make it for the second flight to FRA that day at all because there were no free seats for them. Yes, that is called overbooking! Now, sorry to say that since I am from Poland and LOT is my national airline, but I hope not to fly with them again. LOT may be good for a one way desperate "get me out of here", but if you plan any serious trip save yourself trouble and don't flight with them. Choose a better option - different option.