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LOT Polish Airlines Customer Reviews and Polish Airlines Passenger Trip Reports



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LOT Polish Airlines Customer review :  9 August 2012 by Danny Gräber    (Israel)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tel Aviv TLV - Warsaw WAW - Wroclaw WRO (July 2012) and back (August 2012). Warsaw - Tel Aviv - Warsaw, Boeing 737-400. Warsaw - Wroclaw, Embraer 175. Wroclaw - Warsaw, Bombardier Q400NG (flight operated by EuroLOT). Boeing 737 a bit worn out, but OK with great leg space. Embraer great! Bombardier new (from May 2012) - very nice. LOT excel on European routes. They serve snacks on domestic flights and sandwiches on European ones. In the last year sandwiches have replaced the hot meals on the TLV route, which is a shame for a 4-hr flight! FAs very nice and great leg space.



LOT Polish Airlines Customer review :  2 August 2012 by S Bakardjiev    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Scheduled to fly on 6/30 from Newark, NJ to Warsaw, got to the airport 3 hours prior to departure, informed flight had been cancelled due to technical problems with the plane, which never arrived from Warsaw. What followed was total chaos. LOT employees at the airport had no idea what they were doing and they were rebooking people on other airlines at the speed of 45 mins per individual. After spending 10 hours at the airport we left without being rebooked. I was on the phone most of the night trying to get rebooked and after numerous errors made by LOT, we flew out the following day on another airline. We came back on LOT on 7/23 and flew from Sofia, Bulgaria to Warsaw and Warsaw to Newark. LOT employees in Sofia were professional and nice and knew exactly what they were doing. The short flight was ok however the 9 hour flight from Warsaw to Newark was not great. Their planes are very old without any entertainment choices and no water in the bathrooms. The food was so bad that even the bread was inedible. In addition, I have emailed the airline regarding the occurrences on 6/30 and no one has even replied. Staff in Newark and NY need to be trained and the overall service need to be improved.



LOT Polish Airlines Customer review :  26 July 2012 by J Hewitt    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Warsaw to Chicago July 21, 2012. Had booked 6 months in advance with confirmed reservations and seat assignments - at check in counter in Warsaw was told they didn't have my records even though I could see my name had a seat number on her screen - they were overbooked and gave my seat and my wife's to someone else, had to fly standby and got on after visiting many different LOT counters. Of course the flight was 2 hours late - bad ending to a wonderful vacation.



LOT Polish Airlines Customer review :  14 July 2012 by Daniel Winters-McAppion    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Several domestic legs flown during a 10 day holiday - Gdansk, Warsaw, Wroclaw, Krakow, all except one Levon Embraer 175 aircraft. Comfortable seats, disinterested staff, plastic cup of water and a chocolate bar. Would rate well as a no frills, but this is a supposed full service airline. Only one sector on time. One sector code shared with - old, noisy, crowded ATR used.



LOT Polish Airlines Customer review :  3 July 2012 by Pawel Litwinski    (Poland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Was to fly from Warsaw to Cracow. Was not allowed on board due to 14 pax overbooking on a 46-seat plane. It all happened despite trying to check in 8 hours before departure time and despite being a status passenger. If I could I would avoid them.



LOT Polish Airlines Customer review :  26 June 2012 by J Cioboata    (Netherlands)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Regularly fly from AMS to KRK via Warsaw. All in all basic experience seats are very cramped and padding is non existent but does not seem to be notably different from LCCs. Catering is alright just a snack on these flight nowadays. The most appalling thing is staff service as long as you don not ask anything or no flights are canceled delayed etc. Lot seems to work fine. Lately I had a few cancellations and that is the moment when staff get nasty and rude. They never seem to manage these kind of situations appropriately and will always try the passenger to blame for the airline's cancellations and delays etc and will never acknowledge their own mistakes. When they notice the blaming passenger strategy does not work they will always try the I do not understand / speak English excuse and send you from counter to counter and you are left on your own. So frustrating!



LOT Polish Airlines Customer review :  25 June 2012 by M Studzinski    (Poland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight: In last month. Warsaw-Barcelona, on very new Embraer E195. Departure sharp on time, arrival 20 min earlier. Great new and clean aircraft, nice leather seats with a lot of legroom. Very nice, enthusiastic and attentive cabin crew. Stylish uniforms, I really liked their hats. All announcements in Polish, English and Spanish. Very professional and detailed safety demo. Food was large, hot baguette and big chocolate waffle, plus many runs with full bar service, incl. wines, beers, soft and hot drinks. Good info from the flight deck. Solid, highly recommended, professional service.



LOT Polish Airlines Customer review :  25 June 2012 by M Tushishvili    (France)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight: In last month. PAR-WAR-TBS return flight. The service is lower than average. However, the European segment for Paris- Warsaw is ok since the flight time is two hours and a small snack is sufficient. Warsaw-Tbilisi flight was awful. We froze onboard and passengers were complaining to crew - no attention. The stewardess said that this is a regulation in the company. There is not much space for legs in their E-195/E-175. The flight time is more than three hours but there is no service of food. The same sandwich was served and the cost of ticket is 500 Euro. Never with LOT again! I would recommend travelling to Tbilisi by Turkish and Lufthansa. The price is the same but the service is much better.



LOT Polish Airlines Customer review :  22 June 2012 by Maciej Dyrbu    (Poland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KTW-WAW-KTW. Short day trip to Warsaw, on both legs E170's (SP-LDD and SP-LDG). On the way to Warsaw landing 5 minutes earlier than scheduled and coming back we arrived 11 minutes ahead of schedule. On such short and also regional flights LOT served us cold drinks and some snacks. I recommend LOT, because also for me (5' 8.9" ) it was so comfortable that I could almost straighten my legs under the seat in front. Cabin crew on both legs very polite and kind, captain let me take some photos of the cockpit after landing.



LOT Polish Airlines Customer review :  18 June 2012 by Eric Agdan    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-WAW-KTW 14th June, flight on time. Nice clean aircraft and very professional flight attendants. Food is just what you except for this short flight. Very good in-flight information.



LOT Polish Airlines Customer review :  11 June 2012 by Georgios Vrontos    (Greece)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ATH-KRK. Great plane E170, plenty of leg room. Both ways on time (5 minutes early on departures) service nice typical inter European service, sandwich and beverages or beer/wine. I had ordered kosher dinner which was awful. There were selections of newspapers. Staff were typical and professional.



LOT Polish Airlines Customer review :  3 May 2012 by C Mayr    (Austria)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-WAW-MUC, very nice flight. Embraer 175 both ways. Very nice aircraft, legroom was good. Flights left on time both ways. We were served a sandwich plus full bar service. Cabin crew was friendly. Warsaw Airport is bright and friendly. Would definitely fly LOT again on European routes.



LOT Polish Airlines Customer review :  26 April 2012 by K Moczulski    (Poland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

WAW-ORD. Flight on time. Cabin half full, so I enjoyed more space. Starting from April there are some novelties introduced - new meals on larger plates, new selection of wines and spirits, I noticed (finally) new amenity kit and blanket. They also introduced waiter service - no carts, everything is served by flight attendants. It makes C class experience quite enjoyable. 2 of 3 attendants serving in this cabin were really friendly. Seat was ok, but it was a day flight. For red-eye flights it might be a bit uncomfortable. Overall quite nice experience. After receiving 787 and its full flat seats it'll be really good product. For now I can see improvement in soft areas.





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