LOT POLISH AIRLINES Passenger Reviews and Customer Trip Reports

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LOT POLISH AIRLINES customer review :  15 August 2009 by A Wroblewska   (Netherlands)

AMS-WAW-GDN. Amsterdam to Warsaw the staff was not very friendly. The food was good and included in the ticket price. Gdansk to Warsaw and Warsaw to Amsterdam the staff was very friendly. I had enough room for my legs and the seat was very comfortable.

LOT POLISH AIRLINES customer review :  7 August 2009 : by E Birman   (USA)

ARN-WAW, WAW-GDN, and WAW-MXP. First two on E145s, second on E170. In all cases, the planes were about 50-70% capacity. E145s very cramped seating, E170 was like a business class plane. Cabin service fine, staff in ARN were actually quite rude. Served food on one leg, otherwise there was food for purchase. Nothing to write home about with LOT, but the tickets are cheap and they get you there on time.

LOT POLISH AIRLINES customer review : 30 July 2009 : by Mariya Bachmaha  (Ukraine)

Frankfurt to Lviv, Ukraine through Warsaw with LOT. Although the flight attendants are pleasant enough, the customer service representing the airline in Lviv and Kyiv airports are some of the most rude, condescending people. Trying to settle an issue with lost luggage, ticket re-scheduling or some other matter will surely bring you hours of pointless phone conversations, threats and rude remarks from the LOT personnel as well as complete lack of desire to help the passengers.

LOT POLISH AIRLINES customer review : 20 July 2009 : by Pawel Litwinski  (Poland)

The worst journey I have ever had. I was to fly from Brussels to Cracow via Warsaw - the plane Warsaw to Brussels took off almost 3 hours late. No information in Brussels, no one to contact to rebook my ticket (there were free seats in Lufthansa flight via Munich), almost an hour waiting to connect to LOT call centre - and nothing. I had to wait without any information nor help (business class). When the plane eventually came, it turned out to be an ex-charter plane, dirty and worn out. During the flight to Warsaw we were assured that our connecting flights shall wait for us - they did not. It was after midnight and still no help from LOT - there was nobody to take care for us! Finally, after numerous calls and angry talks, I was put in a hotel. No amenity kit, even no voucher for food or drinks (I had to pay myself). After 4 hours of sleep I woke up, went to the airport and finally managed to fly to Cracow. Newer again LOT.

LOT POLISH AIRLINES customer review : 14 June 2009 : by Robert Szocik  (UK)

LHR-WAW, return. An 80% full B737 in the new Star Alliance livery to WAW, and a half-empty Embraer 170 on the return. Excellent, friendly cabin crew throughout, with good language skills, but the majority of the passengers on both flights were Polish. The days of the LOT Cafe box appear to be behind us. Still a good airline to fly with, with BA the closest rival on this route. They are ahead of the low-cost competition, if not on price then certainly on choice of flights.

LOT POLISH AIRLINES customer review :  20 May 2009 : by Wiktor Karpowicz  (Sweden)

Stockholm-Warsaw-Rome return trip, on E70/ER4. Check-in at ARN quick, LOT uses SAS counters and the new pier F of Terminal 5. Flights uneventful, service excellent - sandwich, warm and cold drinks together with a bottle of wine. Flight attendants helpful, their language skills still depend on their age. Embraer 170 offered high comfort, unlike its smaller ER4 (legroom OK, but having to load hand-luggage into cargo deck is a nuisance). Short connecting time at Warsaw Airport (50 minutes) was not a problem. Both aircraft parked near the jetways of new Terminal 2, so there was still enough time to do some shopping. On the way back however, I had to use the bus and the gate for ARN was changed three times within half an hour, which was somehow ridiculous. Business class service in Europe seems not to differ significantly from Economy, perhaps it's better to save money in this case.

LOT POLISH AIRLINES customer review :  11 May 2009 : by Pawel Litwinski  (Poland)

Krakow - Vienna in business. Well, avoid it if you can. No legroom at all in a very loud ATR aircraft. Food - this same menu for 3 years now, so can be boring. Rather unfriendly cabin crew. As this was a codeshare flight with Austrian and I bought my ticket with Austrian, a Expected something more.

LOT POLISH AIRLINES customer review : 7 May 2009 : by G Wood

Customer Rating : 1/5

I flew business class POZ-WAW-LHR and paid GBP640 for the one-way ticket. On the long WAW-LHR leg all business class middle seats were full so there was no difference in comfort between business class and economy - same seat configuration. I could have bought the economy ticket for GBP104. There was not even priority boarding. My request for a refund of the difference has been turned down immediately. Perhaps the business class meal was a little better than economy but GBP536 seems a lot to pay for an airline meal. Its a poor airline - I`ll fly LH through Munich next time

LOT POLISH AIRLINES customer review : 5 May 2009 : by J van Marle

Customer Rating : 4/5

WAW-AMS on Embraer 175. Good flight, 30% full so quick to board and depart. The plane seemed new - comfy, side seats, good leg space and larger/rounder windows than usual. Flight was on time, good service (tea/juice and a sandwich). At 105 euros this one-way flight was also half the price of the standard night train price from Warsaw to Amsterdam.

LOT POLISH AIRLINES customer review : 22 April 2009 : by Pawel Litwinski

Customer Rating : 2/5

Warsaw – Vienna in business. Despite the plane (spacious Embraer 170), everything was wrong. The purser, the food – I am aware that this was a 1-hour flight, but serving exactly this same breakfast sets for 3 years may be boring. LOT does not provide C-class passengers with a free seat next to passengers, which makes the journey quite uncomfortable.

LOT POLISH AIRLINES customer review : 15 April 2009 : by M Lammi

Customer Rating : 2/5

LHR WAW economy. The airline needs a desperate makeover, starting with re-painting the planes and furnishing interiors to become at least close to 21st century. Service is haphazard, although I was "thrown" a sandwich and served a cup of tea. Then the cabin crew disappeared for the rest of the journey. It feels this is a low cost airline, though they in fact are the national carrier. Since LOT is government owned (for the most part), they should truly have some funds to revamp the image.

LOT POLISH AIRLINES customer review : 17 March 2009 : by Pawel Litwinski

Customer Rating : 2/5

Rome-Krakow via Warsaw in business. In fact, only the first leg was business class - LOT does not offer C class on domestic routes, despite calling it "business" on your ticket and boarding pass. Both flights on a comfy Embraer 170, but no seat next to you left unoccupied (as in LH or AUA), so no difference at all as to seating compared to Y class. Meal from Rome to Warsaw very average, with a choice between pork and turker, but microscopic quantity. Service rather non existent and rude. Warsaw to Krakow only water or juice.

LOT POLISH AIRLINES customer review : 19 February 2009 : by Claus Nielsen

Customer Rating : 4/5

WAW to CPH and pleasantly surprised. Friendly service, sandwiches and drinks served with a smile, plenty of leg room in Economy and comfortable seats with good headrests. The announcements were in clear and understandable Polish, English and Danish. In comparison, the opposite direction CPH-WAW was served by SAS who offered no meals, no drinks, lousy seats and announcements in hard-to-understand English and Swedish.

LOT POLISH AIRLINES review : 17 February 2009 : by D Bernsons

Customer Rating : 1/5

ORD-WAW as part of a round the world trip. Atrocious service. The extremely rude hostesses or the fact that they refused to bring down the big screen for the in-flight entertainment, explaining that it wasn't their problem that I couldn't see a 17 inch TV screen 40 or so rows in front of me. Food was terrible, seats uncomfortable and the hostesses told you off for having the windows up and forcibly lowered them. Never again.

LOT POLISH AIRLINES review : 16 February 2009 : by Albert Vasquez

Customer Rating : 2/5

WAW to YYZ as part of a round the world sector. The check in staff were rude and uninterested. Inflight entertainment outdated. Cabin outdated also with little or no effort to update. Seats torn and dirty. Food much better on short haul than long haul. Tasteless and small portions. Cabin crew rude after meal service. Trolley set out in galley with help yourself items. No refreshment of coffee or tea once finished. Cabin crew also uninterested, poor customer service. Unhelpful when asking for another blanket. No amenities provided for length of flight.

LOT POLISH AIRLINES review : 5 February 2009 : by A Morgan

Customer Rating : 3/5

We flew LOT roundtrip from Newark to Warsaw. Going to Warsaw was awful. 90% of the boarding announcements in Newark were made in Polish (which I don't speak). Once we boarded we found out that our seats were the ones in front of the restrooms and next to the galley and they did not recline at all. 3 hours into the flight the restroom was filthy and smelled. To make matters worse, passengers used the galley as their own personal pub and hung out in the galley and drank for hours. They were loud and thought it was funny to take pictures of the two miserable passengers who as they put it "must have the worst seats on the plane". I was dissapointed that the airline attendants did not ask the loud passengers to return to their seats even though they knew we were being distrubed by their behaviour. The attendants seemed to think that giving us an unlimited supply of chocolate and beer would make the flight better. On the return trip back to the US, after hearing about the horrible trip to Warsaw, they seated us in the emergency exit and the flight home was more enjoyable.