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Customer Rating = from 1.0 (very poor) to 5.0 (excellent) |
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LION AIR review : 21 November 2008 : by M Widjaja
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Customer Rating : 3/5 |  |
SIN - CGK one way, flight on time with new B737-900ER. Seat pitch was very tight (around 28") -
very hard to sit and move around. The 1.5hr journey was like a shuttle bus - no services and you
cannot even purchase any foods or drinks. FAs were attentive as call button answered immediately.
LION AIR review : 24 October 2008 : by Jimmy Leong
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Customer Rating : 4/5 |  |
SIN-DPS-SIN, both flights using the new B737-900ER. Cabin clean, bright and airy. I was impressed
that food (hot meal, dessert, and salad - all served on a tray) + drinks were served for both
flights. Pity that load factor for both legs was less than 40% and no inflight entertainment was
offered at all. It's a great flying experience overall.
LION AIR review : 27 August 2008 : by Jeff Sim
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Customer Rating : 4/5 |  |
Singapore-Bali on new 737-900. Low fare with Good Service. Seat a bit hard, Food provided is enough
but not nice. Return Flight delay about 50 min. Overall still satisfied with Lion Air.
LION AIR review : 12 August 2008 : by David Cox
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Customer Rating : 3/5 |  |
JOG - CGK. I guess this airline is fair. Our flight was cancelled and the flight we were put onto
was about 3 hours late (it was due to leave about 2 hours before our flight). But, they were very
efficient in transferring us onto another flight. They even got everybody a donut and water. So full
credit to the Jogjakarta customer services.
LION AIR review : 15 July 2008 : by Kerry Manoppo
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Customer Rating : 5/5 |  |
DPS-CGK-DPS. Both legs using new Boeing 737-900 ER. Departed on-time, even early. Cabin was clean.
No more free drink. All foods and drinks are for purchase. Seat pitch quite tight. Overall, I was
satisfied flying on Lion Air.
LION AIR review : 20 June 2008 : by Tyler Thia
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Customer Rating : 0/5 |  |
SIN-DPS-SIN on 737-900ER. Latest entrant on the 'prized' route and had to take advantage of low
fares not available for past two years. Single class cabin, seats rather hard, but typical of such
carriers, slight recline, snack box and free drinks provided. Returning flight at 12am was delayed
for 2 hours, ground staff provided mini dinner snack box which most passengers left untouched. Delay
was informed upon check in. Cabin crew pleasant, call button answered almost immediately, drinks
requests tended to quickly. The major difference between Lion and the rest of the budget carriers is
that they do not hawk duty free sales, so once meal service is completed, passengers are left
undisturbed. Both flights not completely full, despite the very attractive fares. One reason could
be due to the bad publicity Indonesian carriers have been receiving. Extremely value-for-money
service, something we should not take for granted in these times.
Lion Air - by David Schwalbe
26 February 2006
Padang-Jakarta sector - airline seems more like a shuttle. No food was
provided , but the ubiquitous water cup which you get on every public
transport in Indonesia.
Lion Air - by Rachel Ong
21 October 2005
The service was good compared to other value airlines. The food served was
enough, and I was contented. I really think that the airline was indeed perfect and more preferable to me.
Lion Air - by Ryan Chao
29 June 2005
Flew with Lion on Jogyakarta-Jakarta sector. Departure was delayed with no announcement
whatsoever. The craft (an older 737) was clean enough. On board snack box and water offered during
the short hop. It's decent flight. The staff needs to be more informative in the delay situation.
Lion Air - by Sebastien Deveaux
8 December 2004
Lion Air from Ho Chi Minh City to Jakarta and found service excellent. It was the cheapest fare
and for the service I had I was suprised! Food was very tasty, IFE was OK, seat pitch was OK (i'm
6'4) but it was the FA's who made the journey very enjoyable. They were friendly, efficient, chatty
and they really do care for the passengers.
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