LION AIR review :  10 August 2009 by Jurgen Julio   (Indonesia)

CGK - Lombok, DPS - CGK on new 737-900. Using the domestic terminal in Jakarta, it was pretty hectic. One thing that bothered me, the crew did not check the name on the boarding pass with our ID. The flight to Lombok was delayed for an hour while we were onboard. Seats and service were decent, since we were using the old plane. Getting back from Bali to Jakarta was terrible. Using the new B737-900, the seats was seriously tight - have never flown any plane with seats that uncomfortable.

LION AIR review : 15 March 2009 : by D Djamal

Customer Rating : 1/5

CGK-DEN-CGK. CGK-DEN delayed by 2 hours to 11am due to technical problems, so Lion Air gave a lunch box - not bad, but not appetizing. I went to the Manager on Duty to ask for an earlier flight on another airline (as I was planning to return the same day) but they couldn't find a seat on another airline. When I reminded her that Garuda had a flight leaving soon, she said she didn't check with Garuda. They were definitely overwhelmed with complaints. The seat was the most uncomfortable seat I've ever been on. I'm only 171cm (5'7") but my knees touched the seat in front of me. No service onboard, not even a glass of water or anybody going around the cabin selling anything. If they dont improve the service, I wont use them anymore.

LION AIR review : 13 March 2009 : by D Maulana

Customer Rating : 2/5

DPS-CGK new B737-900. The aircraft condition, although it is brand new but dirty, many spots on the leather seat, trash on the carpet, which shows that they do not clean it properly. FA only did the safety demonstration, do the snack & drinks selling, and the rest of the flight they chit chat on the pantry. Some of the FA announcement are recorded. Another things, some passengers are still doing some activity while the fasten seat belt sign is on and the FA did not warn the passenger to go back to their seat. I believe that Lion Air should upgrade their services and FA skills/knowledge.

LION AIR review : 1 December 2008 : by D Booth

Customer Rating : 4/5

CGK to KUL return. Didn't expect much as had poor experiences with Lion in the past, but was pleasantly surprised. Check-in very orderly, both flights arrived absolutely on time and the fare was very competitive indeed. No food or IFE. Everything else was no-frills - but seats are allocated and flight operates to the proper passenger terminal at KUL and not the awful LCCT, so I'd say that Lion has the edge over the other low-cost operator on this route, Air Asia.

LION AIR review : 21 November 2008 : by M Widjaja

Customer Rating : 3/5

SIN - CGK one way, flight on time with new B737-900ER. Seat pitch was very tight (around 28") - very hard to sit and move around. The 1.5hr journey was like a shuttle bus - no services and you cannot even purchase any foods or drinks. FAs were attentive as call button answered immediately.

LION AIR review : 24 October 2008 : by Jimmy Leong

Customer Rating : 4/5

SIN-DPS-SIN, both flights using the new B737-900ER. Cabin clean, bright and airy. I was impressed that food (hot meal, dessert, and salad - all served on a tray) + drinks were served for both flights. Pity that load factor for both legs was less than 40% and no inflight entertainment was offered at all. It's a great flying experience overall.

LION AIR review : 27 August 2008 : by Jeff Sim

Customer Rating : 4/5

Singapore-Bali on new 737-900. Low fare with Good Service. Seat a bit hard, Food provided is enough but not nice. Return Flight delay about 50 min. Overall still satisfied with Lion Air.

LION AIR review : 12 August 2008 : by David Cox

Customer Rating : 3/5

JOG - CGK. I guess this airline is fair. Our flight was cancelled and the flight we were put onto was about 3 hours late (it was due to leave about 2 hours before our flight). But, they were very efficient in transferring us onto another flight. They even got everybody a donut and water. So full credit to the Jogjakarta customer services.

LION AIR review : 15 July 2008 : by Kerry Manoppo

Customer Rating : 5/5

DPS-CGK-DPS. Both legs using new Boeing 737-900 ER. Departed on-time, even early. Cabin was clean. No more free drink. All foods and drinks are for purchase. Seat pitch quite tight. Overall, I was satisfied flying on Lion Air.

LION AIR review : 20 June 2008 : by Tyler Thia

Customer Rating : 0/5

SIN-DPS-SIN on 737-900ER. Latest entrant on the 'prized' route and had to take advantage of low fares not available for past two years. Single class cabin, seats rather hard, but typical of such carriers, slight recline, snack box and free drinks provided. Returning flight at 12am was delayed for 2 hours, ground staff provided mini dinner snack box which most passengers left untouched. Delay was informed upon check in. Cabin crew pleasant, call button answered almost immediately, drinks requests tended to quickly. The major difference between Lion and the rest of the budget carriers is that they do not hawk duty free sales, so once meal service is completed, passengers are left undisturbed. Both flights not completely full, despite the very attractive fares. One reason could be due to the bad publicity Indonesian carriers have been receiving. Extremely value-for-money service, something we should not take for granted in these times.

Lion Air - by David Schwalbe

26 February 2006

Padang-Jakarta sector - airline seems more like a shuttle. No food was provided , but the ubiquitous water cup which you get on every public transport in Indonesia.

Lion Air - by Rachel Ong

21 October 2005

The service was good compared to other value airlines. The food served was enough, and I was contented. I really think that the airline was indeed perfect and more preferable to me.

Lion Air - by Ryan Chao

29 June 2005

Flew with Lion on Jogyakarta-Jakarta sector. Departure was delayed with no announcement whatsoever. The craft (an older 737) was clean enough. On board snack box and water offered during the short hop. It's decent flight. The staff needs to be more informative in the delay situation.

Lion Air - by Sebastien Deveaux

8 December 2004

Lion Air from Ho Chi Minh City to Jakarta and found service excellent. It was the cheapest fare and for the service I had I was suprised! Food was very tasty, IFE was OK, seat pitch was OK (i'm 6'4) but it was the FA's who made the journey very enjoyable. They were friendly, efficient, chatty and they really do care for the passengers.

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