LIAT review :  5 July 2009 by J Axselle   (USA)

Flew LIAT from Antigua to San Juan with a very long stop in Tortolla. Absolute nightmare. Missed connecting flights from San Juan back to the states (despite a scheduled 5 hour lay over in San Juan). Spent the night in Puerto Rico. Engine troubles, no in flight services, no apologies.

LIAT review : 17 June 2009 : by P Patel

Customer Rating : 1/5

SXM to ANU return. On the trip from St. Maarten (SXM) to Antigua, they lost both my luggage and my wife's. We didn't receive the luggage until the next day. On the way back to St. Maarten, the flight was 1.5 hours late, causing us to miss our connection to Newark, NJ. The next flight out of St. Maarten wasn't until the next afternoon, so we had to spend $300 to change our flight to the following day plus another $100 for lodging. On top of that, they lost my luggage. I'm finally back in NJ and still don't have my luggage. Called LIAT and they said it's not their responsibility to find and deliver luggage. I really don't understand who's responsibility it is then, if not theirs. I would rate this the worst airline I have ever flown. I would never fly them again.

LIAT review : 17 March 2009 : by T Hanan

Customer Rating : 1/5

Bridgetown to Port of Spain. I have awarded 1 star, simply because there is not an option to select zero. The entire experience was shambolic from start to finish. At the check-in desk, $40.00 was demanded due to my suitcase being 6lbs overweight (strangely, the scales in London weighed the same case with the same contents at over 10lbs lighter). I managed to avoid this by distributing various items between my father's case and my hand luggage. The aircraft was an elderly prop-driven Dash, with various parts of the interior furnishings damaged or missing. Upon arrival at Port-of-Spain, my suitcase and those of 12 others were nowhere to be found. Following extensive evasion by LIAT staff, I managed to track down a supervisor and insisted that the case was traced, only to find that it had been left behind in Barbados due to lack of space on the aircraft. The case was returned to me later that day, having been thoroughly ransacked and with all items of any value missing. No apology was forthcoming, even when specifically requested. I later met up with many of the others who lost their bags and some were still missing after a week. Do yourself a favour and pay the extra few dollars to fly with a decent airline, it's worth it.

LIAT review : 12 March 2009 : by Andre Souza

Customer Rating : 1/5

Barbados-Georgetown. Terrible airline, my flight was delayed and the check-in forced me to call an airline in Guyana to fax me the reservation back to Brazil- otherwise they'd leave me at the airport! Avoid them at all cost! A pity there are no other major competitors on the caribbean, It's sad!

LIAT review : 9 February 2009 : by N Wind

Customer Rating : 1/5

This must be one of the worst airlines in the world, which, unfortunately, I am forced to use on a fairly regular basis, due to no other airline serving the route Antigua to Dominica. Punctuality - poor, customer service - what is that, and to top all this the fares are astronomic. A great example of a company abusing its monopoly status!

LIAT review : 7 February 2009 : by Peter Allinson

Customer Rating : 1/5

They are the worst avoid them at all cost. We were supposed to go to Dominica, they diverted us to Antigua, lost 7 out of 8 bags, no cust0mer service. When we finally got to Dominica late the next day after overnighting in Antigua, our bags slowly started to arrive over the next 4-6 days. 2 of the bags had the locks missing and were broken into, contents missing, Liat refuses to answer faxes, emails or phone calls.

LIAT review : 13 January 2009 : by M Bauer

Customer Rating : 1/5

Grenada to Barbados. Original flight route required flying to Trinidad, changing planes for flight to Barbados. Wouldn't have been a problem if the GRE-POS flight hadn't left over two hours late. I asked at the gate if I could still make my connecting flight (the whole LIAT system was running late) and was told yes. Of course, when I got to POS, no connecting flight and I was told I should never have been boarded in GRE. LIAT had flown me to Trinidad by mistake. I got a boarding pass for the next flight to Barbados, only to be stopped at the gate and told the counter agent made another mistake, there were no more seats. I did get on the following flight to Barbados - which flew back to Grenada first. So what should have been about a two-hour journey (including check-in and such) turned into twelve and, according to LIAT itself, instead of being flown to Trinidad to wait in the airport, I should have been waiting in Grenada, where I could have headed back to my hotel or even just to a nearby beach.

LIAT review : 31 December 2008 : by R Smith

Customer Rating : 2/5

SJU-SVD-SJU with a short stopover each was in SLU. I had heard many stories of luggage problems with LIAT, but they offered the only good flight to St. Vincent so we didn’t have much of a choice. On both flights, the FAs were friendly if somewhat robotic. Free juice, water, crackers, and chips were offered, with other beverages available for purchase. Dash-8-300 aircraft—same both ways—was old and the seats weren’t great, but legroom was very good, especially for such a small plane. That said, 2.5 hours is a long time to be on a propeller plane. Outbound, the flight departed and arrived close to schedule. However, half of our bags didn’t make the trip (along with that of many other passengers); they were returned between 36 hours and five days later. On the return, the flight departed about 45 minutes late due to required crew rest from the night before, although no announcement was made until the original departure time had passed. After the stop in St. Lucia, we made up some time in the air so we arrived about 20 minutes late and, fortunately, all of our bags made it with us. Despite this, I’m giving two stars for the delayed return departure and the extended problems with the bags; it is unlikely we will fly with LIAT again.

LIAT review : 21 September 2008 : by Michael Cox

Customer Rating : 2/5

Barbados to Georgetown. Had been warned about the possibility of "losing" luggage, but had no choice as the flight had been booked for me. My travelling companion and I arrived in Georgetown on time, he with his luggage and me without. My major gripe is that this seems to be a common occurrence with LIAT as they allow some passengers overweight luggage and then arbitrarily bump other luggage off of the plane as they are overweight. Of a total group of 7 who travelled over this period 5 had there luggage left behind in Barbados for periods of three to five days. The attitude of the ground staff in Georgetown was appalling, they really couldn't care less and seem to think that this was normal service for their airline. Even when collecting a payment for inconvenience and the cost of collection of the luggage when it eventually arrived, the word sorry was not used once. My advice would be to use any airline but LIAT if you don't want your holiday or business trip spoilt.

LIAT review : 12 July 2008 : by Kirsty Carter

Customer Rating : 4/5

We took a LIAT flight from Tobago to Grenada. After reading a lot of reviews I was very worried about the flight being delayed or losing our luggage. Our flight was due to leave Tobago at 18:10 (we flew BA from London arriving at 16:30). The flight arrived 5 minutes late and we all boarded (there were only about 10 of us joining). This is a small propeller plane (compared to the BA 777!) with little air con (I was glad for my mini electric fan). It is can also be extremely noisy. Still, it was cheap and we arrived into Grenada only 5 minutes late and with our bags. For the cost, I would travel with them again.

LIAT review : 30 May 2008 : by C Dalrymple

Customer Rating : 3/5

Regularly fly LIAT from BGI-POS. Do not make the mistake of opening your duty free you purchased before arriving into Barbados if you have a connecting flight. You will not be able to carry it with you as hand luggage. Officials will tell you to dispose of it or put it in your hold luggage. Difficult if you already checked in for connecting flight. LIAT service was ok as I didn't expect a premium service from a budget airline. You will get to your destination but you may end up going round the houses to get there. Dont fly LIAT if you are in a hurry to get anyway. They would take you the scenic route round the Caribbean - great if you want to do a whistle stop tour but not so great after coming off a 9 hour flight.

LIAT review - by David Statham

11 April 2008   Customer Trip Rating :

Antigua to St Kitts in March. We had a 5 hour wait in Antigua going out and a 4 hour wait coming back. For the outbound trip we found out by chance that our connecting flight had been cancelled by LIAT with no explanation given at all. On the way back, no Air Conditioning seemed to be working on the flight and for some passengers this was their second connecting stop already. We would only use LIAT as a last resort - just because you have booked a flight doesn't seem to mean that the flight will operate. On the plus side, there are roomy seats on the planes and check in at the airport was OK.

LIAT review - by D Pomeroy

9 April 2008   Customer Trip Rating :

BGI-GEO check-in slow as enforcing the 20kg limt and people repacking or paying excess charge. Have to pay attention as many flights leaving at the same LIAT gate. Open seating but still we still got reasonable seats despite not rushing. Dash turbo props about 2 hr flight - served juice and snack. Better than expected from previous reports - we will try LIAT again next year.

LIAT review - by K Savage

31 January 2008   Customer Trip Rating :

LIAT is the worst. We had 4 flights scheduled. SJU-Antigua-DOM and back. The first flight was cancelled a week before we left. They rescheduled it the following day, but this made us incur additional costs in San Juan and having to reschedule rental car and arrival time in Dominica. On the actual flight which had been rescheduled direct to DOM, due to "crew issues" we were taken to Antigua instead and then told our flight was cancelled. Upon 22 people rioting, a plane already in air, en route was returned to pick us up. On the way back to SJU, they put half our group on an earlier flight without notifying the other half of us. Then of course, delays in Antigua with no communication. When it came time to board, a large youth group was brought on. With 5 of the 6 of us yet to board, we were told we needed 3 volunteers to stay behind. This is really not a "volunteer" position. Though those of us who were left were rebooked on American Eagle, it took fighting and arguing to get hotel rooms and meal vouchers and were delayed an extra day. Very poor customer service - all the islanders know this and try not to use them. We heard the same stories over and over again, this was not a unique experience.

LIAT review - by S Ali

31 January 2008   Customer Trip Rating :

POS to SLU, check in at Piarco International was quick and easy. For anyone that travels with this airline it's known that they do not pre-assign seats so it's just a matter to run in the aircraft and grab a good seat. The aircraft on this route was a Dash8-300 50 seater. On time departure from Piarco - a surprisingly smooth flight, juice was served for this one hour flight and then arrival into Castries George F L Charles / Vigie airport. St Lucia's Castries airport is small, very small which I guess it should be since they only handle Turbo-prop aircraft. On the return same procedure really, served a juice and free seating I was able to get upfront since I rushed towards the aircraft and politely asked the FA for the emergency exit. Service onboard was simple - very, very simple.

LIAT review - by L Groves

22 January 2008   Customer Trip Rating :

Guadeloupe - Dominica - Guadeloupe. The thing to remember with LIAT is that this is not an airline as you would find in Europe or Asia; it "leaves the island any time" and often without your bags. However the staff are very helpful, the prices correct and the flights an experience of their own. Just remember to take necessities in your handluggage and not to rely on the advertised timetable closely.

LIAT review - by Mike Kirkman

15 January 2008   Customer Trip Rating :

Over 2007/2008 we flew four sectors with Liat and were very pleasantly surprised at friendliness and efficiency, both onboard and the check in process. Check in even got us (and our baggage) onto an earlier flight. OK, aircraft are old but it's a Caribbean thing!

LIAT review - by Max Johnson

9 August   Customer Trip Rating : n/a

San Juan - Antigua. A bit of a shambles really, with pretty disinterested crew. No real safety displays and although seats were pre-assigned, onboard we were advised it was "Open Seating". Elderly aircraft, and hopefully their merger with Caribbean Star will herald a new beginning. The region needs an airline, and LIAT should be the one, but they seem to need discipline and a sense of purpose