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LIAT
1 Star Rating: Very Poor
80 reviews
 

 



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LIAT customer review :  19 August 2014 by A Lewis    (Canada)

Rating: 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A group of us were planning a trip to SVD and BGI, first to SVD then back to BGI. We arrived in Barbados from Canada at 2.30pm, July 18th 2014, our connection to St Vincent was to be at 7pm. Arrived at the gate around 5.30 only to notice that it was so full of people we would have to stand or sit on the floor. At 9.30pm we were called to the desk at the gate to be advised that our flight had been cancelled. Shuffled from one part of the airport to another, no instructions given, no vouchers for food, we were then met by disgruntled LIAT staff on the outside of the airport who seemed to be aimlessly writing down our passport numbers but giving us no indication as to what we were supposed to do next. Eventually told to get on a bus and go to the hotel. The next morning no LIAT personnel could answer our questions or tell us what was going on. At 2pm we were on our way, they went from not being able to find any planes anywhere, to all of a sudden finding one to get us out of there! The way back from St Vincent to Barbados had a 2 hour delay. LIAT is by far more detrimental to the Caribbean's economy than any Hurricane or natural disaster to hit the region.



LIAT customer review :  15 August 2014 by Kris Millz    (USA)

Rating: 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My review echoes that of everyone here. Arrived at 3.40am for a 5.30am flight from Trinidad to Grenada. Line was out the door to check in. Apparently, the computers broke down, which had been occurring all week according to staff. The staff seemed frustrated with their own system, indicative that this is common. Check in and ticketing are two different lines, which makes no sense. Finally get to my gate. Flight delayed 1 hour. I get it, we're in the Caribbean, it rains, has unpredictable weather, but an explanation would be nice. I finally arrive in Grenada, but my luggage doesn't. I received no communication about my luggage. When I called no one picked up the phone (maybe a problem with the airport and not LIAT itself) and when I called corporate I got a busy signal. Finally had to go to the airport a couple days later hoping that my luggage had come in. I want to point out that I am not a complainer, I generally only write good reviews, but this airline. Well, you'll find out, because it's basically the only Caribbean airline. My advice, arrive super early (3 hours or more) to make sure your luggage is the first to arrive.



LIAT customer review :  1 August 2014 by S Charlery    (St Croix)

Rating: 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIAT is the most unreliable airline I have travelled on. My family and I booked our flights from St. Croix to St. Lucia. Firstly, my parents' who had booked their flights over a month in advance of their trip, were only advised via email that their flight had been changed to the date prior to the expected departure. There was no courtesy call to my parents explaining the purpose of the change or to apologize for the delay. In any event, I took a chance and booked my trip to St. Lucia to attend a family member's funeral. Fortunately, I made it to St. Lucia just a few minutes late, but not without hassle. I arrived at the airport in Puerto Rico at about 9.30 am. There were several persons waiting to check in. They told me that their flight had been cancelled the previous day and that they were asked to come in today to travel on the same flight that I was travelling. We waited and waited at the desk. It was not until over two hours later that an agent came to the desk and checked us in. The flight was about ten minutes late and we proceeded to our destination. Today is my return flight. I've been at the airport from 7 am waiting on my 8.05 am flight to arrive. It is now 12.30 pm. We were only advised that the flight was delayed upon arrival. Upon asking about the status of the flight, I was first informed that it would arrive at 10.30 am, then 11.45 am, then 12.15 pm and now 1.30 pm. I'm supposed to catch a connecting flight in Antigua but although not on my itinerary, the LIAT rep has advised that the flight will be going to my destination and I will not need to disembark until then. Let's see how that turns out! We were provided with breakfast. It is now 5 hours from check in and LIAT's supervisor has advised that we won't be provided with lunch. It's only upon request that we're provided with information regarding the status of the flight or compensation for the delay. I have to reiterate that this is the worst airline ever. They really need some competition. They take advantage of their customers and so little to no courtesy to them. This may very well be the last time I travel on LIAT.



LIAT customer review :  18 July 2014 by John Heavner    (USA)

Rating: 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My girlfriend and I flew LIAT from into St. Maarten w/ connecting flight to Dominica on 7 July 2014. No problems, everything was on time, and the flight was comfortable. Returning was a different matter. We were grounded in Antigua because of a problem with the air conditioning system, laid over two hours, and received no updates or information while waiting. After an hour, I demanded some update from someone, only to find that they had already sent many passengers on to San Juan, the announcement was in French. If I hadn't been proactive, my girlfriend and I might have missed the second plane. After we arrived, the 15 remaining received an apology and nothing else. By that time, most had lost their connecting flights to the US, and were forced to stay the night at our own expense. I will avoid this airline in the future if I can.



LIAT customer review :  18 July 2014 by N Birch    (UK)

Rating: 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Having read LIAT's reviews, I was dreading flying with them. However, our experience was excellent. We flew in a new plane from St Lucia to Dominica. I booked 6 months in advance, there were no schedule changes. The flight was on time. The customer service was friendly and helpful. The price was good. I couldn't fault the service. Hopefully, the company's new planes will help it to continue to improve.



LIAT customer review :  7 July 2014 by Roots Stephen    (Angola)

Rating: 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was apprehensive before my recent flights with LIAT after reading these reviews. However, I have to say that both flights were reasonably on time and quite pleasant. My bag did not make it today from St. Vincent to Barbados but it has just been delivered to my hotel, so no worries. The tickets are expensive for the distance you fly but there is no other option. The Caribbean needs another airline to provide some competition.



LIAT customer review :  17 June 2014 by J Bell    (USA)

Rating: 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flew from San Juan to Antigua with tickets booked months ago only to find the first of year our non stop flight had become a puddle jumper stopping in Guadalupe and Dominque before reaching Antigua so we missed one whole day on the front end of our trip to an all inclusive. At the ticket counter I questioned this change and the agent said "we contacted you" which they did not. I had to go back and ask about our outbound flight. (she didn't mention that flight had changed also). So rather than leave at 10 am the following Sunday, we had to leave at 4am arriving Dominque at 7.30am. The plane broke down in Barbados so we didn't fly out until 1.30pm causing us to miss our connection in San Juan. They offered no assistance whatsoever. No hotel voucher no food, no rebook for next day flight. Nothing. They told me to go to the JetBlue desk and maybe they could help me. We wound up staying the night on both ends of flight in San Juan thanks to LIAT.



LIAT customer review :  21 May 2014 by Christine Hollenberg    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The worst airline I have flown. Complete chaos in the boarding area when we arrived. No announcements and extremely rude staff. I was asked to gate check my carry on bag and reassured that it would stay on the plane to make it to my final destination - it didn't . There were no follow up calls, the baggage service email generated an auto return because of a "full mail box". Generally the most miserable experience imaginable. Fly any other airline!



LIAT customer review :  6 May 2014 by Mike Coscia    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Horrible customer service. Price per ticket BGI-POS through SVD (1 stop) quoted in Barbados dollars yet charged in USD. Rushed boarding, unfriendly lazy flight attendant who yelled at passengers, no inflight service whatsoever. Dirty seats, loud airplane (Dash-8) and hardly any announcements from the pilots. Very crude, rude, rushed, and absolute most horrible service I've ever experienced.



LIAT customer review :  2 May 2014 by A Péretié    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled to the British Virgin Islands from 20th - 29th April 2014. We flew LIAT from Antigua (ANU) to Tortola (EIS) and on our inbound flight from EIS to Barbados (BGI) for our flight back to London. The only positive thing is that we didn't lose our luggage. Now for the downside: Upon booking our tickets, we had no idea (and only discovered once onboard the LIAT aircraft) that they were stopping at numerous islands before arriving at our destination, meaning a flight that would take 20 mins would end up taking 1.5 hrs. After an 8hr flight from London, we landed at ANU and discovered we were going through St Maarten before Tortola. We took off 30mins late for no apparent reason. In St Maarten, the wait was supposed to be 15 mins,…we waited 1hr. There was no air conditioning during that hour. The way back was much worse. What would have been a 2hr flight took 5hrs. It took us 5hrs to fly from Tortola to Barbados because we did Tortola-St Maarten. St Maarten-St Kitts. St-Kitts-Antigua. Antigua-Barbados. The flight from ANU-BGI is 1.5 hrs and we asked for food on board - no food. On that same flight, the toilets didn't work. The staff weren't kind and warm. Next time, we'll be flying via a private company, much less expensive, more reliable and quicker.



LIAT customer review :  13 March 2014 by Mary Ann Springthorpe    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Horrible customer service. Flight delayed from Dominica to San Juan, yet no announcement made. No agents anywhere in site. Finally had to ask security to have an agent come to speak with us. Instead of a person, the loudspeaker then came on with announcement only telling of delay. No specifics at all. Called LIAT in Antigua only to be told had to speak to my agent here. Since he was still invisible, given local number which was not available without calling corporate. Just praying to get out today without having to spend an extra night trying to get to Atlanta.



LIAT customer review :  17 February 2014 by N Hockey    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Looks like most of LIAT reviews are only done when there is a problem. We flew Barbados to St Vincent return and both flights were good. Out was on time and bags OK with full plane. Back was early - landed, immigration and bags 15 minutes before scheduled landing time!



LIAT customer review :  14 February 2014 by Kevin Menhinick    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have been travelling to Dominica for nearly 40 years and for nearly all of that time the only internal carrier have been LIAT. Hence they have had a monopoly for nearly all of that time. As a result they simply do not care about their passengers and treat them appallingly. For the last few years our luggage has always been left behind in Antigua and on this latest occasion it took 2 days to get it back. I had to hire a car to pick up our luggage. On our journey back from Dominica to Antigua, my wife and I checked in early, in fact we were the second people to check in. Despite this we had seats 5D and 15A! They had for some inconceivable reason deliberately split us up! We were not the only ones. Nearly all couples had been split up. When I mentioned this to the stewardess all she said was: "Stop stressing, stop stressing!" There was no apology or explanation. Not only was the seating allocation totally incompetent it could also be construed as attempting to deliberately upset the passengers.



LIAT customer review :  3 February 2014 by S Woodley    (British Virgin Islands)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Left EIS, Sunday 22 Dec, 6.30 pm, due to arrive SVG, 10.30 pm. Delays in both St. Martin and Dominica. No explanation or updates. Finally reboarded (after going through security check every single time) at 10.30 due to arrive SVG at 11.30 or so. While in the air, was told by the pilot that SVG was "closed" so had to go to Trinidad. Arrived 1.30 am. Had to pick up bags at baggage claim. Told to go to "Gate 19" by 3.00 for check-in. I assumed they meant 3.00pm but no, 3.00 am. Of course, no one at the gate and it was finally "manned" at 4.00 am. Gave us 5 USD food voucher at about 4.00 am. THAT makes sense! Finally LIAT staff arrived at 5.00 to issue boarding passes and told us to go to gate A. Went to gate A and found out that all flights told to go to gate A for a 6.00 am departure. Appalling customer service. On the way back home was just as nightmarish with a stop and layover in Antigua. No one around to tell us anything and after a 5 hour delay, the plane appeared and we boarded.



LIAT customer review :  21 January 2014 by C Peabod    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew yesterday from SXM to St Kitts. Was charged $120 for extra luggage because carry on was too heavy and then saw others on the plane with carry ons that did not even fit in overhead and they were allowed to leave it in the leg room area! We were told as we were boarding that seat assignments didn't apply and that we were to sit in the first available seat and then the flight attendants started moving people around based on where they were flying to while we sat in a hot plane! They moved one couple two times. The attendants were very rude. They didn't bother giving us immigration forms so we had to fill them out in line. Would rather charter a flight.



LIAT customer review :  3 December 2013 by James Zeigler    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I were departing from our honeymoon in Antigua on Monday, October 28th, 2013 and were on flight 362 Just had a horrible experience with LIAT into and out of Antigua from San Juan in late November. 3 hours late loading in San Juan. Then we sat in the plane for over an hour while they attempted to file a flight plan. Return flight also delayed 3 hours causing us to miss connection in San Juan. In fact, the first 5 flights to depart from Antigua on the last Sunday in November were delayed. There were feeble attempts to keep the pilots informed. When got to San Juan was informed that due to "an illegal connection time" LIAT was not responsible to do anything. Found out that LIAT requires a 3 hour connection time at San Juan. In other words, if you are flying through San Juan you must allow for 3 or more hour for you connection to LIAT or they are not responsible. The inability of LIAT to manage their schedules or perform even reasonable levels of keeping customer informed makes me wonder what is happening with their aircraft maintenance. Frankly, I would discourage anyone from flying LIAT.



LIAT customer review :  2 December 2013 by C Burns    (Canada)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I were departing from our honeymoon in Antigua on Monday, October 28th, 2013 and were on flight 362 from Antigua to Puerto Rico which was a direct flight to San Juan. The flight was delayed, however once on the aircraft an announcement was made that we were stopping in St. Kitts on our way to San Juan, but not five minutes later we were told that we were now going south to Dominica. We arrived in Dominica at which time a grand total of 8 passengers boarded the plane. We were then told that we had to wait for a fuel truck, which was not ready when we arrived in Dominica. We ended up waiting on the tarmac for over an hour with no water, no food, and no air conditioning. Numerous passengers asked for information about when we would be taking off and when we would be landing in San Juan as every passenger on the plane had a connecting flight to catch. None of Liat's customer service agents would give us a straight answer. We finally left Dominica sometime after 1.30 pm, over an hour after we should have landed in San Juan. Needless to say, nearly every passenger (including my wife and I) on the flight missed their connection in San Juan due to Liat's lack of respect for their customers further travel arrangements. We did not get on our previously booked flight to New York City. Luckily JetBlue were able to get us on a later flight to New York City. However, because we had to take a later flight to New York City, we missed our connecting flight to Buffalo and our waiting car rental. We were then forced to spend the night at a hotel near JFK airport. I would also add that we had to spend time and effort re-arranging our car rental from Buffalo back into Canada. We were considerably disappointed by our experience with Liat airline, especially considering we were returning from our honeymoon! We will not be flying Liat in the future.



LIAT customer review :  4 November 2013 by C Ahead    (Grenada)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIAT continues to be one of the most required yet useless inter island Carrier here in the Caribbean. Most likely can't leave St. Lucia today on my planned 5.35pm flight to Barbados as it's 2 hours+ delayed and given my destination is Grenada, won't get the connection in Barbados. Talk about an incompetent, inefficient useless yet required airline!



LIAT customer review :  18 September 2013 by R Ware    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I paid extra for a non-stop flight from Dominica to Puerto Rico on September 14, 2013. The flight was scheduled to leave Dominica at 9.40, but the plane took off at 9.10 (30 minutes before schedule). Fortunately we were there and able to catch the plane. LIAT changed our non-stop flight and we stopped in Antigua, where, for the next 5 hours we received delay announcement after delay announcement. There were no LIAT employees to be found to answer our questions about the plan to get us to Puerto Rico. The delay caused us to miss a connecting flight from Puerto Rico to Atlanta. There were no more flights to Atlanta scheduled for that day, so we had to fly out the next day. There were many other passengers on that flight that also missed connecting flights and suffered similar additional expenses.



LIAT customer review :  13 September 2013 by K St. Rose    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I paid extra to get a direct flight from Dominica to San Juan. My LIAT flight left Dominica, stopped in Antigua to pick up additional passengers, and was delayed, causing me to miss my connecting flight from San Juan to Atlanta. That was the last flight out of San Juan and I was forced to overnight there. LIAT refused to give me a hotel voucher and accepted no responsibility for their actions, neither did they apologize. I would not recommend them to anyone. I just wish that there were more flight options with different airlines flying to Dominica.



LIAT customer review :  28 August 2013 by V Ramrattan    (Trinidad)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Grenada to Trinidad using LIAT with my 9 month old baby, flight was originally for 1.30 pm. After 2 hours delay the supervisor came out and said all flights that day were cancelled. At 5.00 pm sent to a hotel and told we were booked on a flight at 8.15 am. The aircraft landed and was then closed up because there was a hydraulic problem, told that mechanics were being brought in from Trinidad. The plane was fixed and our flight left at 5.00 pm. The staff were discourteous and showed little sympathy that I was travelling with an infant whose formula, cereal and Pampers were in short supply.



LIAT customer review :  27 August 2013 by V Marshall    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIAT is awful, never had a flight that was less than 2 hours delayed round-trip between Puerto Rico and St. Vincent. They caused me to miss my connecting Southwest flight from San Juan back to the US and would not contact Southwest to make arrangements for their own fault. I had to spend to stay the night in San Juan and buy another plane ticket. I had a 6am flight that was delayed 2 hours. Weather delays I get, but the consistent 2-6 hour delays is definitely within their control on these perfect sky days I had.



LIAT customer review :  22 August 2013 by L Helm    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Barbados to Grenada repeatedly delayed for 10 hours, and cancelled at 1.30am. Told we could not be guaranteed a seat on flight the next day. Put in a hotel overnight. No complimentary refreshments offered at any time. I eventually got on a (delayed) flight the following afternoon after arguing at the check-in desk. On arrival I discovered my luggage had not made it on to the flight due to the plane being overweight. My luggage eventually arrived 2 days later. Minimal communication from staff and customer service was non-existent. My return flight was also delayed, and as a result I almost missed my connecting flight home. I will never use LIAT again.



LIAT customer review :  20 August 2013 by A Lowe    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Absolutely awful airline. Took about 8 hours to get from St Lucia to St Vincent. Avoid at all costs.



LIAT customer review :  15 August 2013 by C Cross    (British Virgin Islands)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were simply flying from Tortola to St. Martin. First the plane was hours late. Second, we get there and just a few of us got off the plane. We sat at baggage claim. No bags came off the plane. The flight left with all of us still standing there with no luggage and no one at all in the baggage area or answering the phone. A very nice security guard let me out so I could go to their front desk. The people there were beyond rude and laughed because I couldn't get back into baggage claim (the security guard let me in). They refused to answer my questions or to even call anyone. About ten minutes after I went back the claim area, everyone's bags arrived.



LIAT customer review :  5 August 2013 by Gifford Jno Lewis    (Dominica)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LI361 to Dominica on the new ATR plane. Airport staff in Antigua were very helpful, cabin crew excellent and we got our bags. Recommend to friends and family.



LIAT customer review :  30 July 2013 by R Dean    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Connecting flight from San Juan to Antigua was supposed to leave at 3.20 but did not leave until 5.30. Okay fine, it was my last leg and i didn't have a connecting flight thankfully but I can't say the same for the other passengers. We arrived in Antigua and waited for our luggage but were later informed that no one's luggage was put onto the plane and we all had to fill out reports. Its the day after my flight and an agent called and told me everyone's luggage was still in San Juan and we would be called whenever it arrived but gave no indication if it would be a day or a week or a year. Never ever again will I fly with this airline.



LIAT customer review :  25 July 2013 by Patricia McIntosh    (Trinidad)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Left St. Martin, at 12 noon yesterday, Sunday July 21 to catch a 2pm flight to Barbados via Antigua, Dominica, St. Lucia, St. Vincent on LIAT. Flight delayed from St. Martin for 3 hours. Finally boarded and headed to Antigua. Another 3 hour delay. Finally on to Dominica. Halfway there, the Captain announces that he is experiencing some navigational problems and we have to return to Antigua. Returned and passed through the whole nine yards of Security again and settled down in the departure lounge while the airplane was being repaired. After 3 hours we boarded again and set off, once more, for Dominica. Arrived and waited half hour in the plane. Then we began to taxi down the runway for take-off. Just before take-off the Captain announced that the same navigational problem had recurred and that we have to turn around. It was now about 2am. Finally, announced that the problem couldn't be fixed and that we have to disembark and spend the night in Dominica. Finally got to bed around 5am.



LIAT customer review :  22 July 2013 by Patricia McIntosh    (Trinidad)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My daughter left St. Maarten for Trinidad on Friday 19 July on a LIAT flight around 2pm. She finally arrived in Trinidad at 12.30am! Right now, 21 July the rest of my family and I are en-route to Trinidad from St. Maarten on a LIAT flight. Supposed to leave St. Maarten at 2.10pm. Finally left at 5.30pm. Now it's 17.17pm and we are stuck in Antigua! Never again.



LIAT customer review :  18 July 2013 by J Findlay    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I arrived at SVG airport heading to Barbados at 2.30 for a 4.20 flight. Told the flight would be leaving at 4. This was confusing because my boarding pass clearly said 4.20. When I asked for clarification I was told the flight "would not leave before 4". Strange response. Anyway, the flight did not actually leave until some time after 10pm and during out wait we were given no status or confusing status. Customer service training is highly recommended. Understandably the airline has a monopoly but the experience just is an embarrassment.



LIAT customer review :  12 July 2013 by Nick Zoa    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This airline gets zero stars for on-time service. I have to fly LIAT to get around the Eastern Caribbean. They haven't been on-time yet. Yesterday my 20 minute flight from St Vincent to St Lucia was delayed 10 hours.



LIAT customer review :  17 June 2013 by A Moore    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Plane was 1 hour late (unexplained) on the outbound BGI-SVG sector, but thankfully as flight was not totally full, luggage did travel. No such luck on the return leg. It was all the passengers who were connecting on to UK flights whose luggage didn't arrive and they had been clearly labelled as connecting luggage in St Vincent. We saw our luggage next to the baggage hold and foolishly thought that would mean it would travel - but no, don't be fooled! It will now apparently be sent on a day later as it will miss the UK flight - not so great when you have yet another sector at the other end. Not sure if we'll ever see it again!



LIAT customer review :  30 April 2013 by A Belard    (Switzerland)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Evening flight 509 from Tortola to St Maarten. Plane was full but on time. Arriving in SXM, 75 percent of the passengers picked up their luggage, 25 didn't. There is no one at 8pm in SXM airport, so we waited to get some information for our luggage. One hour later, some LIAT agents appeared and told us that our luggage was still in Tortola. Fortunately we stayed one night in SXM so we told the agent to deliver us the bag to our hotel, "no problem". Next day we waited the whole morning, nothing happened. After several calls to LIAT and the airport we were told that our bag was in the airport and that we can pick it up there. We went to airport to get it, but in took us more than 1 hour to get, no LIAT agent had a clue what to do or where the luggage is. Very poor customer service.



LIAT customer review :  29 April 2013 by R Kelly    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Poor experience on this airline. I'm writing this review from the gate, where I'm attempting to fly from Barbados to St Vincent. Showed up to the airport 3 hours early. About 10 passengers were pulled aside during boarding and told we wouldn't be on the flight, because due to 'unfortunate circumstances' the plane was full. They pulled me aside after my traveling companion had already boarded so we got separated. Then they re-routed his plane through Grenada. I was told they would put me on another flight about 3 hours later, however that flight is now delayed without much info on why or how long it's delayed. There are about 75 people at this gate that thought they were making various flights, and now are sitting around with some mix of sadness, anger and bewilderment. I was given a $13 USD voucher for my trouble.



LIAT customer review :  28 January 2013 by F Hicks    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew yesterday from St Lucia through Antigua to St Kitts. Our bags arrived with us on time in St Kitts. After reading several very negative comments, we were pleasantly surprised. The check-in at St Lucia's small northern airport was good. LIAT staff were friendly. When we were seated onboard ready to take off, a customer agent came on the plane and told the passenger across the aisle from me that his bags would not be on this plane but would be at his destination by the evening. On the flight to Antigua the captain was very chatty, acting as a tour director for the islands we passed over which was nice. When we got to Antigua, I asked the LIAT Transit area person if she could check on our bags and she said no. She said that since the person in St Lucia had not talked with us our bags were probably ok. So all in all it was an uneventful trip on LIAT.



LIAT customer review :  6 December 2012 by Phil Bartlett   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Our itinerary 2012 involved flying St Lucia - St Vincent via Barbados, returning direct a week later. The flight arrived on time from Antigua and we boarded the plane for the next two sectors of it's island hopping progress. At Barbados we had to leave the plane and go to the transit lounge which wasn't a problem. Blissfully ignorant, we rejoined our Dash-8 in different seats, then sat and sat. It seems there was an overbooking problem which saw a lady leave her seat in the cabin, and strap herself into the jumpseat in the cockpit. Her seat was then taken by a man, paperwork eventually sorted, and we were on our way to SVG - again no problem. On arrival at SVG we went to the carousel and waited and waited. Eventually the belt was turned off and there was clearly no more baggage, although there was a growing stack of boxes in the corner of the room. Passengers suggested that LIAT had done their usual trick of leaving passengers baggage behind in favour of airfreight. We were told to go to the LIAT desk in the departures hall and make an official claim, along with other pax who were missing their luggage. After probably half an hour we got to the front of the queue. And completed the "lost luggage" form. Fortunately, the driver of the minibus taking us to our resort took us, whilst a colleague agreed to go back to the airport and pick the luggage up from the next flight from Barbados. On the return we checked in and went through to the departure lounge. When the plane arrived the forward baggage was taken out by tractor and two trailers. They loaded the whole of one trailer and most of the other, then stopped and brought around a dozen bags back off the plane onto the trailer. As we walked out to the plane my wife pointed to our bags on the trailer and asked if they were going on the plane. The LIAT employee confirmed that they would. After some time the crew eventually got the plane underway for the direct flight to Castries St Lucia. On arrival there it really wasn't any surprise that our bags didn't fly with us, although there was no LIAT presence in the arrival hall at Castries to tell us that. Clearing immigration we proceeded to the LIAT check in desks and joined the queue. After more time wasting we eventually got to the LIAT girl who explained that LIAT had reduced the number of flights and they were always full. No surprises there when they choose to convey profitable airfreight instead of their passenger's baggage. The next part of our holiday was three nights in a resort adjacent to Hewenorra airport - 90 minutes taxi away. The taxi driver kindly offered to return to Castries and wait for the next flight from SVG. And our bags were delivered around midnight and we "had" to give our taxi driver 50USD. My advice to anyone considering LIAT as part of their travel arrangements : 1) Do Not expect your hold baggage to travel with you. 2) Do not plan a connecting flight for at least 24 hours after you step off a LIAT flight. 3) Do pack yourself a change of clothing, toothbrush etc in your hand baggage. Of only 2 flights with LIAT, they lost the baggage both times.


LIAT customer review :  25 November 2012 by G H Subero   (Trinidad and Tobago)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I seem to be a lucky traveler, my flights on LIAT have been on time, and I did not lose my luggage, a friend on one leg did though, but it came the next day. The crew are warm and helpful.


LIAT customer review :  22 November 2012 by M Clark   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flew from Barbados to Grenada yesterday morning. Only 30 minutes delayed so no real problem there, but I noticed that my suitcase was still sitting on the runway as we took off! The stewardess offered little advice or apology, simply saying that 'the plane was too heavy so we've taken off some of the luggage'. Upon arrival at Grenada airport there was very little assistance for the dozen or so families whose bags were left at Barbados airport. LIAT reps were unhelpful and did not offer an apology. It took an hour to fill in the necessary paperwork and we were told that they did not know when our luggage would arrive in Granada. There are two flights a day but it is now the second night of my three night holiday and still no luggage or contact from the airline. Sadly it is unavoidable to use LIAT if you want to travel between Caribbean islands. I could only advise that you travel with hand luggage only so that you know it is actually on the plane with you.


LIAT customer review :  21 August 2012 by D Edgar   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Was due to fly LIAT from Antigua to Grenada via Barbados on 1st August 2012. The first flight was delayed - 'operational reasons'. The second (Barbados to Grenada) was called, we boarded - confirmed that the flight was going to Grenada and then onwards to Trinidad. When we were going into land the pilot announced that we were landing in Trinidad. We were basically dumped in Trinidad with no forward connection. Staff were reluctant to deal with us. Our baggage had been taken off in Barbados! We were put up in a very small low class hotel - awoken at 3.30 the next morning to get a connecting flight. When we arrived in Grenada still no luggage.


LIAT customer review :  17 August 2012 by Anil Sinanan   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Delayed from 8am to 6pm on Friday 3rd August in Barbados on the way to St Vincent due to tropical storm. Don't mind the waiting but do mind the total lack of information. No LIAT rep was interested or knew anything. SVG to Barbados on Sunday 5th - friends bag never arrived on flight (apparently this is quite common) so landed in London with no luggage. Bag eventually arrived two days later. Bring on the competition for this airline please as they are a monopoly: prices are high, service is appalling and its 50/50 whether the flight will actually leave on time, if at all and whether your luggage will arrive.


LIAT customer review :  4 July 2012 by Helmut Haas   (Germany)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

For our return flight to Europe we had to take a flight from ANU to SDQ. This flight was booked and paid well in advance. After checking in in Antigua we learned every hour to expect 1 hour delay. There was no ground staff interested in supplying any information. With a 3 hours delay they decided to board. After 20 minutes the Pilot returned to the airport due to technical problems. Back in the departure hall we complained that we had lost our connection and we have now to investigate for other possibilities. There were again no willing representative to help us and we were stuck. After 3 further hours we received our luggage and were escorted back into Antigua. During this wasted time we lost 2 other possible flights. The flight itself was cancelled thereafter.


LIAT customer review :  3 May 2012 by M I'Anson   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew Antigua to St Maarten with a stop in St Kitts. Flight out was on time and return delayed just over 1 hour but kept well informed by ground staff in St Maarten. Ground staff and crew were very pleasant in both Antigua and St Maarten. Flight was expensive but they have a monopoly on most routes so they like most other airlines take advantage of that. The aircraft's were old but sufficient for the short hops they do. Overall a good experience and baggage arrived no problems.


LIAT customer review :  12 April 2012 by David Statham   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Recently flew from San Juan (Puerto Rico) to Antigua as a result of BA dropping its own flight frequency out of SJU to one flight per week. I was impressed by how much LIAT has improved. We were on time, our luggage arrived with us and the flight was good value for money. The best bit was the quality of the staff both on the flight and at the airport - they were friendly, knowledgeable and kept us updated on the flight. The only drawback is the age of their plane. You get what you pay for.


LIAT customer review :  11 December 2011 by Roeser Michael   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Waiting in St. Maarten for almost 6 hours to get flight to St. Kitts. We couldn't land this morning because of weather. LIAT employees were rude, uncaring, and only interested in not being bothered. They have made no effort to update us until confronted with our complaints about the lack of concern by them. Hopefully will never have to fly them again.


LIAT customer review :  9 December 2011 by J Tydeman   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Antigua to Barbados but due to industrial action we were ultimately delayed over 48 hrs. Staff at Antigua Airport check-in could not have been less helpful - they started with a cheery nonchalance which was irritating. Eventually they gave up on even smiling and not once during our 2-day ordeal did we receive an apology. We were eventually sent back to our hotel (after a six hr wait at the airport with no information or refreshments) and told to come back the next day. Same thing happened the next day but all the time there is no clarity. We were simply herded around like cattle. On day 3 we did eventually take off but even then we were 2 hrs late for no apparent reason. The aircraft itself was tatty and unkempt and we weren't even offered a drink. I would do everything I could to avoid travelling with this airline again but sadly they have the monopoly of most or many Caribbean routes. A total shambles.


LIAT customer review :  3 August 2011 by G Holliday   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Having read reviews I was rather worried about our flights from Antigua to Tortola and Tortola to Barbados. However, flights were on time, staff very pleasant and our luggage arrived with us.


LIAT customer review :  31 July 2011 by E Abel   (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We arrived in the north of St. Lucia to be told that our plane had already left - apparently it was our fault that we didn't know, we were supposed to have received an email regarding this but we did not. There were no apologies or pleasantries as we were re-booked on two alternative flights, 4 hrs later, taking a much longer route to arrive at St Vincents (originally a 30 mins flight). On the second flight from Barbados to St Vincents, there was no water and no usable toilet. The stewardess was uninterested and kept yawning. When we arrived at St. Vincent later that evening, all of our luggage had been mislaid between St. Lucia, Barbados, and St. Vincent. We reported the situation to a rather dispassionate lady at the LIAT desk and then continued to our destination. We phoned LIAT the next morning and the service person was abrupt. They had found 4 of our 5 bags and didn't seem to know whether to send them to us or not. They sent the 4 bags, and when they located the 5th later that day, they wanted to wait until the next day to send that - which would have been a problem since we were traveling.


LIAT customer review :  12 July 2011 by J Dobson   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Having read previous reviews I was a little wary of our flight from Barbados to St Lucia - but it turned out to be a very pleasant, problem free experience! Check in was efficient and we proceeded to the departure gate, although we were slightly delayed due to 2 earlier flights out of Barbados being delayed which meant that our paperwork was at the bottom of the pile. However, the crew kept us well informed of the situation and they managed to secure the one and only air conditioner to keep us cool while we waited on the tarmac! The flight was just over 30 mins long so not much happening once we were in the air, but a smooth take off and landing and a very pleasant air hostess.


LIAT customer review :  24 June 2011 by R Norville   (Barbados)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BGI-ANU via SLU. At the gate in BGI was advised by the staff that we would have to use the toilets in the terminal as the one on the plane was not in use. Left BGI a few mins late and on arrival in SLU was advised to leave the plane, no staff about to ask why and had to wait in immigration until someone turned up 15mins later to let us through to the transit lounge. About 1hr 15mins later were advised over the PA system that the plane was now fixed and boarding would commence in 10mins, 20mins later a LI staff member turned up at the gate and started to board! Once on board the Flight deck advised us that our plane had been used for another flight and that we had to wait for this one to be serviceable. Flight was ok but cabin crew do not do anything apart from safety demo and insecticide spray then she sat down for the duration of the two flights.


LIAT customer review :  14 March 2011 by M Wickham   (Ireland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Antigua -Nevis -Tortola-St Maarten-Nevis-Antigua, found this airline to be quite good. There were some slight delays here and there but the experience was satisfactory. Cabin crew were very good and Dash 8 aircraft were clean and tidy. With the exception of our Antigua departure the ground staff were friendly and helpful. All flights were short so our expectations of catering weren't high.


LIAT customer review :  28 February 2011 by Andre Franca   (Brazil)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

SXM-EIS-SKB-ANU-DOM-BGI-SLU-SVD-POS - I left a bad comment some years ago about this airline, but they seem to have improved. 90 per cent of my flights left on time, the luggage with me in (they are famous for losing bags). Cabin crew friendly but service is nonexistent even on 1 hour flights. Some of the planes are very old and smelly, tickets are pricey but if you buy them in the package it is cheaper - but be aware that you can not change.


LIAT customer review :  31 January 2011 by Conrad Jones   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

The fundamental problem is that LIAT has a monopoly of many routes. We paid about £300 each to fly 200 miles with LIAT, having paid £500 each to fly 4,000 miles from the UK to the Caribbean. How stupid is that! The best catering on the LIAT flight out was a warm can of coke for US$2 - how difficult would it be to take a chill box of drinks onto their silly little planes for the steward to sell instead of chatting to his girlfriend. Be warned - LIAT means "leaving in any time" - for reasons unknown we left 1/2 hour late, sat on tarmac on a stopover for 30 minutes having been told it would be 15; after sitting then on the runway for another 15 minutes we finally set off. Allow a generous time allowance for connecting flights, then some more, as it also means "luggage in any terminal" - we heard many tales of lost luggage and friends had to anxiously wait for the following flight (also late!) for one of their cases. The locals seem to get round this problem by taking up to 4 bags on board, each one bigger than stated limit. Don't think I'll risk trying this if there is a next time (yes the final destination is worth it), but I may take earplugs along.


LIAT customer review :  16 August 2010 by J Patrice   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I flew Liat on 26th July and 6th August 2010 and will never fly with them again. On the outward journey they told me I could not travel on to my destination, Canouan, as I did not have a return ticket. I was not sure how long I was going to stay in Canouan, but I did have a return ticket to fly back to London. They reduced me to tears before they eventually allowed me to board the flight. On the return journey they cancelled the flight and then told me that I am not entitled to a refund as they hold the money in a credit account for when I fly with them again! When I eventually got back to Barbados, without any help from Liat, the manager on duty dismissed me with a flick of her wrist even though I was standing at the counter and her staff were asking her to assist.


LIAT customer review :  6 July 2010 by D Redford   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Flew 4 sectors during a recent holiday (ANU-DOM-BGI-SLU ). All flights were on time and bags arrived OK. Flight attendants polite and helpful. Dash 8s had rather tired cabin interiors, but the safety procedures seemed as for all other airlines. Flights were rather expensive for the distance travelled.


LIAT customer review :  13 April 2010 by D Mauro   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BGI-CIW-BGI. All segments were late, there was major attitude, and the fare was unbelievably expensive. In fact, this short island hopper flight cost almost as much as my international flight from the USA! Planes old and dirty. They have a monopoly and they clearly take advantage!


LIAT customer review :  17 March 2010 by H Koch   (Germany)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Select Cabin

The boarding was late and we get no information at all. 2 hours after boarding time they cancelled the flight. Officially because of maintenance reason, but we are pretty sure they cancelled because only 6 people booked the plane.


LIAT customer review :  28 February 2010 by Richard Williams   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

We flew three times on holiday. The first flight we were late owing to BA but they put us on a later flight. The second flight the check in staff had our son down as Canadian so we had to spend about 45 minutes at US immigration at San Juan. The flight itself was good and on time. The last flight was late and they did not take my wifes luggage but amazingly they delivered it early on the following day. Do not depend on them to take a connecting flight. I am afraid they more or less have a monopoly.


LIAT customer review :  10 February 2010 by Richard Lim   (Canada)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

My wife, her sister and I had the pleasure of flying LIAT from Barbados to Guyana return. As we were on holiday, delays and late luggage didn't really matter to us as we took it as an adventure. This time round we chose the direct route non-stop and it was on time and pleasant - they have improved from the last time we flew LIAT. For those on holiday 'hey you're on holiday, everything is an adventure or an episode'.


LIAT review :  1 February 2010 by F Goldsmith   (Ireland)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

When you use this airline, make sure you have a back up plan. If your LIAT flight is cancelled and you end up missing your connection flight to US or Europe, travel insurance company don't refund money for ticket because LIAT frequently use the excuse of Monserrat volcano spewing ash which ends up being an "act of God", therefore cannot fly and insurance company do not refund money.


LIAT review :  13 January 2010 by Martin Lewis   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Had a harrowing experience getting from Trinidad to Grenada! After two 5 hour flights I got to Trinidad at 6:30 am and tried to check in with LIAT airlines for a 2:15 flight. The said I couldn't check in until noon. That meant no way past security to where the comfy lounges are, need a boarding pass for that. When I did check in at noon they said I have to check my rollaboard as well as my regular suitcase and could only take my laptop case aboard. Said my suitcase was 1/2 kilo overweight and charged me 75US for it. After I paid they said which of the two would I like guaranteed to arrive in Grenada? Something about weight balance of the plane. When I boarded you couldn't believe some of the cases people were stuffing in, I guess that luggage regulation is only for american tourists. Finally the plane was 1 hour late and the port agent was not there to pick me up as promised. I got to the ship by taxi 15 minutes before it sailed, but at least with all my luggage. Now here's the funny part, the airline LIAT has a slogan which is "Always on time!" So at least I got a good laugh about it.


LIAT review :  8 September 2009 by Frank Dalton   (Albania)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I have flown LIAT 5 times in the last week - San Juan to Barbados (via St Lucia), Barbados to Trinidad, Trinidad to Martinique (via St. Lucia), Martinique to St. Lucia, and St. Lucia to St. Martin (via Antigua). In general, very disappointed with this airline. While the flight attendants have been professional and polite, the same cannot be said of the ground staff, which is a disaster. The first two flights were delayed, but explanations for the delay were not forthcoming. At St Lucia airport the monitor showed my flight as being "on time", but in fact it was delayed. I arrived late from a connecting flight and seeing this message, I thought I had better get on to the airplane. Doors were closed, however, and there was no LIAT representative anywhere in the waiting room. Finally I was able to find out from a police officer that the flight had not left yet and that the screen obviously was providing inaccurate information. Due to delays in the flight to Barbados, I got to spend the evening without any dinner. Everything had shut by the time I got to my hotel. There was further lack of professionalism in other flights, but they concern a topic that "cannot be published".


 
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