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Lao Airlines Passenger Reviews and Lao Airlines Customer Trip Reports



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LAO AIRLINES Customer review :  20 April 2014 by J Tan    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VTE-LPQ in business. Check-in was slow as economy passengers used the business line. There was also no priority boarding for business passengers. On this very short flight we were given a cold towel, served juice and a pack of chips. I didn't pay much more for a business seat as compared to an economy ticket so it was still worth it.



LAO AIRLINES Customer review :  13 March 2014 by W Ford    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Bangkok to Luang Prabang on 17th March. Flight on time, clean new plane, charming crew and decent snack on what was a short journey. All in all a very good experience.



LAO AIRLINES Customer review :  2 September 2013 by Arlo McCubbin    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chiang Mai to Luang Prabang and a later flight on to Siem Reap. Both flights with great check in and on time. Tidy ATR planes with competent staff. Snacks on both flights and beer on one leg, very adequate for a short flight. Great little airline.



LAO AIRLINES Customer review :  29 July 2013 by O Muller    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Luang Prabang to Bangkok on board ATR72. After swift and efficient check-in the flight took off a couple of minutes early. Seat comfort was ok for so short a flight. FA were attentive and polite. A small breakfast in a cardboard box was offered consisting of a small sandwich, fruit salad and drinks. All in all a decent flight experience.



LAO AIRLINES Customer review :  15 July 2013 by T Donovan    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From Vientiane to Bangkok. Aircraft was a new Airbus A320. The fare was good, the check in smooth, the service was excellent, and a tasty fresh snack was served. The flight departed on time. Overall, an excellent experience with a small but good quality airline.



LAO AIRLINES customer review :  15 July 2013 by Thomas Pohle   (Switzerland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VTE-LPQ-VTE on 9/7/13 and 10/7/13. Booked inbound flight was cancelled due to few passengers, immediately got an e-mail notification and rebooking was easily done by phone, staff was very helpful. A320 seemed well maintained, clean cabin, safety procedures were done correctly. On time flights, even a little bit earlier. Easy internet booking, e-ticketing.


LAO AIRLINES customer review :  5 June 2013 by T Kaminski   (Germany)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Luang Prabang - Hanoi, May 4th and very pleased with their service. The planes are clean, flight attendants pleasant and provide a nice service. Their fares are cheaper than those of Vietnam Airlines or Bangkok Airways, but their product is the same or even better.


LAO AIRLINES customer review :  20 May 2013 by P Tentori   (New Zealand)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew on several Lao Airlines flights recently and have nothing but praise for them. Clean, new aircraft, on time departures and arrivals and friendly cabin crew. Even got food and drinks!


LAO AIRLINES customer review :  19 February 2013 by V Ocampo   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew from Pakse to Luang Prabang in February 2013. Flight was on time with a snack provided. Friendly FAs and spotless cabin on an ATR72. Interesting mountain views as we approached L.P. Small but service superior to that of major airlines. Flying used to be like this.


LAO AIRLINES customer review :  6 November 2012 by Peter Mair   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Luang Prabang to Vientiane in a brand new Airbus with a spotlessly clean and bright cabin! Typically friendly Lao cabin crew were always attentive. Spot on punctual.


LAO AIRLINES customer review :  5 November 2012 by T Hill   (Vietnam)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HAN-LPQ and return. Punctual departure, arrival and efficiency on the ground. One of the world's best beers and a snack for free on a one hour flight. Spotless ATR 72 both ways and friendly staff. The background music during flight was, however, a wretched and annoying intrusion. 8 instead of 10 specifically because of the music.


LAO AIRLINES customer review :  14 June 2012 by R Mortara   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VTE-LPG and LPG-HAN. First flight delayed 40 minutes due weather but second left and arrived early. A320 was immaculate inside and still felt new. Seats have video screens and phone connections. The ATR72 was comfy enough for a flight of just over an hour. During the short domestic flight a bottle of water and a small bun were served - adequate for such a short trip. On the flight to Hanoi, the cabin staff handed out small boxes contain a filled roll, slice of cake and a container of orange juice. Two rounds of drinks from the bar trolley were also offered. Given this is such a small airline with a limited network, they did appear to try hard and I was favourably impressed.


LAO AIRLINES customer review :  12 June 2012 by Bruce Ault   (Vietnam)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I have flown Lao Airlines dozens of times over the past 5 years and have seen a real effort to modernize the fleet and provide quality service. There are many new ATR-72's as well as a couple of new A320's. A snack, and a cold drink, are offered on all flights and I've never had a problem. My only negative feeling is that they are now flying the A320's on the VTE-HAN route and it takes away many good memories, and nostalgia, of making the route some many times in the ATR.


LAO AIRLINES customer review :  22 May 2012 by Paul O'Brien   (Australia)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We flew from Vientiane to Pakse. The flight left and arrived on time. The plane was cramped beyond belief. Only one carry-on bag fitted overhead. The other sat between us, because it would not fit under the seat either. First time that has ever happened. Service was ok, but the whole cabin was incredibly small - and on a full flight, which ours was - that meant uncomfortable. If I ever fly this airline again, I'll check that I am not flying on an MA60.


LAO AIRLINES customer review :  4 April 2012 by R Hewitt   (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Pakse-Luang Prabang. We arrived at the airport 2 hours before the flight. As we were travelling in a small group (8), it took 30 minutes to get everyone checked in. As I was just about to do some last minute airport shopping, we were called to go through security, then immediately onto plane! The plane departed 1 hour early, and had a total of 14 passengers, all tourists by the look of them. If only all flights could be this easy it would be brilliant! Flight was smooth and inflight meal edible.


LAO AIRLINES customer review :  15 February 2012 by T Ng   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PKZ-VTE on the ATR72, aircraft was in good condition. Seats may get cramped for taller people. Food and drink were served, including a chicken loaf sandwich, a piece of cake and three pieces of fruit. The whole experience was pretty smooth, check in was easy, bags were quickly transported to the terminal. Only bad spot as the steep airfares but that's the case in general with the airline.


LAO AIRLINES customer review :  11 January 2012 by J Quinto   (Spain)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-VTE return. Brand new plane (same plane both ways). Adequate legroom. Decent meal served. Flight attendants have a tendency to chat to each other while serving. In-seat PTVs but no headphones were given out, so bring your own (2-pin) earphones. Both flights were on time.


LAO AIRLINES customer review :  22 December 2011 by Mark Hurter   (Switzerland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Xieng Khuan/Phonsavan to VTE and VTE-BKK. Both flights on ATR 72. Typical ATR72 seating, but plane has a few "Business class" seats in the back. Although not much difference we were happy to be given those seats on the VTE-BKK leg without asking due to short connecting time in BKK. FA's on both sectors very friendly. They assist by offering to take bigger hand luggage and store it at the back and this was available right after disembarkation. Snacks served very nice and drinks offered as well. Was surprised to have someone waiting in BKK with our names that escorted us to the Thai transfer desk.


LAO AIRLINES customer review :  9 December 2011 by L Lim   (Singapore)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-VTE return. Lucky to have taken brand new aircraft on both flights. Sat at Rows 5 and 6 (the first 2 rows) of economy class and it was very spacious and comfortable with adjustable head rests and IVOD. The emergency exit rows were more spacious (rows 9 and 10). During take off and landing, the cabin lights dimmed and turned blue. Easily the best A320 I have taken out of and into SIN. Food was normal and cabin crew service was good. Toilets were well maintained.


LAO AIRLINES customer review :  23 November 2011 by J Jensen   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Chiang Mai-Luang Prabang. Flight departed on time. Smooth ride for a prop-jet. Served an odd but somewhat tasty snack on the short flight. Back of plane appears to be Economy, as there was an undrawn curtain between areas, and the seats in the back are cloth instead of leather. Otherwise the seat size and pitch are exactly the same in both areas. Economy seats exit the plane first, so it's difficult to see the advantage of business seating (if that's what it was.) Friendly, efficient flight attendants, able to whip out meal and beverage service on a 30 mins flight.


LAO AIRLINES customer review :  4 November 2011 by N Sutherland   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Luang Prabang-Vientiane. Lot's of problems trying to use my foreign cards on their website. Super little airline with a modern fleet. Because it's Laos, don't expect them to run to a strict timetable. They'll quite happily hold a flight (in my case for nearly 2 hours), waiting for late connecting flights to arrive and allowing those passengers to make their connections. It's a good consideration for the 5 or 10 passengers connecting and a minor inconvenience for the 40 waiting in the lounge.


LAO AIRLINES customer review :  1 September 2011 by Tom Baul   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Luang Prabang to Hanoi. I was impressed. The plane was modern, seemingly brand new ATR. Food onboard was odd but nice and the crew efficient.


LAO AIRLINES customer review :  26 July 2011 by Ben Williams   (Vietnam)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Always a pleasure to fly in the turbo-prop ATR's. Cabin crew always polite, interesting snacks on the Vientiane- Hanoi run and the particularly delightful and free Lao Beer. Sometimes a bit difficult to understand the accent of the flight crew. Great at check-in and immigration due to the small number of passengers carried on the aircraft, certainly avoids the long waits experienced on the jets. It's an interesting and most pleasant experience and I do not hesitate to recommend Laos Airlines to travellers on the short haul flights. Definitely my favourite way to go between Laos and Vietnam and for domestic flights within Laos.


LAO AIRLINES customer review :  15 July 2011 by Tim Short   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Luang Prabang-Chiang Mai. Brand new ATR, very clean and comfortable. Served strange chicken roll, cake and soft drink or beer. Quite hard to understand the cabin and flight crew sometimes, but felt very safe and departed/arrived early. Flights pretty expensive considering length of flight and general Lao prices.


LAO AIRLINES customer review :  5 May 2011 by P Drury   (Vietnam)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Clean bright cabin Ho Chi Minh-Pakse. Going out we were served a box lunch, coming back adequate snack box for early morning. Excellent service, smooth check in and on schedule! I certainly would choose them over Vietnam Airlines.


LAO AIRLINES customer review :  12 April 2011 by Christian Jaensch   (Austria)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

LPQ-BKK economy. Modern aircraft, but beware, be early on the morning-flight to BKK. We left half an hour early! They told us to be there two hours before the flight and they were right! Complementary meal on the flight is somewhat funny - not sure if it was made of real stuff. Flight attendant was beautifully dressed.


LAO AIRLINES customer review :  28 February 2011 by B Staples   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Vientiane - Bangkok. The service was great, modern ATR aircraft, seats comfortable and flight was smooth. I received a complimentary meal and drink. Arrived little late. Would definitely fly again. Don't book on airline website, very expensive compared to using ticket sellers in Thailand and Laos. Always compare first.


LAO AIRLINES customer review :  11 February 2011 by Debbe Patterson   (Canada)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Vientiane to Pakse and Pakse to Vientiane and onto Bangkok. Flights were on time, clean, friendly, my luggage arrived with me. They are little prop planes.


LAO AIRLINES customer review :  9 February 2011 by K Goldsmith   (New Zealand)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Vientiane to Chiang Mai, - turbo prop plane, very modern flight, friendly staff - had a little snack - would fly again!


LAO AIRLINES customer review :  6 February 2011 by Tom Hill   (Vietnam)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Short flight HAN to LPQ. Sparkling ATR77 with charming and helpful attendants. A tasty snack served.


LAO AIRLINES customer review :  24 January 2011 by C Per   (Italy)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I have used Lao Airlines in three occasions (Luang Namtha – Vientiane; Vientiane – Pakse; Pakse – Siem Reap) and enjoyed flying with them. The airplanes are relatively small, but the limited length of the flights avoids any discomfort. They are also clean and with a funny design. Hostesses and stewards are nice and food is ok.


LAO AIRLINES customer review :  8 September 2010 by D Kerruish   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Luang Prabang to Hanoi. My partner and I were both unwell prior to this flight so weren't looking forward to it. Simple check-in, friendly crew and smooth flight, even when landing at Hanoi in a typical afternoon storm. The plane was a clean and new ATR.


LAO AIRLINES customer review :  11 August 2010 by D Bianco   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Hanoi - Luang Prabang, Luang Prabang - Chang Mai. Aircraft clean and modern. FA's friendly and professional. Although both flights were only about an hour long, we were served a rather good meal and drinks.


LAO AIRLINES customer review :  7 January 2010 by A Grant   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Siem Reap to Pakse. Very happy with this flight. We were not sure what to expect but the plane, ATR-72 500, was very clean with new upholstery and plenty of leg room. Not that leg room was an issue with only 16 people on board. The flight is 40 minutes and was on time, a free snack was served shortly after take-off and a bottle of water which was good given the flight duration was so short.


LAO AIRLINES customer review :  29 December 2009 by Rob Mason   (New Zealand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Pakse to Vientiane, nice new aircraft, on time, good service, would be happy to fly again with this airline.


LAO AIRLINES customer review :  20 December 2009 by D Shvechikhin   (Ukraine)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-VTE - very clean cabin and good service, very friendly and helpful staff. Departure and arrival on time.


LAO AIRLINES customer review :  22 October 2009 by Andrew Leckie   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Luang Prabang to Siem Reap on a 70 seat turbo-prop. The plane was clean, service fine, flight comfortable. Short stop in Savannakhet, and arrived in Siem Reap 30 minutes early.


LAO AIRLINES customer review :  15 September 2009 by Vannaseng Ounalom   (Laos)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Vientiane-Luang Prabang return. Short flight, only 40 minutes. First flight was flown with new ATR72-500. Nice leather seats. Very cold air conditioning. Serve only a glass of water (last time was cookie and water ), clean cabin with friendly crew. The return flight was by MA60, delayed about 20 minutes. The same served with a glass of water and serviced by friendly crews.


LAO AIRLINES customer review :  8 September 2009 by Vannaseng Ounalom   (Laos)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bangkok-Vientiane. The aircraft was clean, a new ATR72-500. Tuna sandwich with some choices of drinks. FAs were helpful and kind.


LAO AIRLINES customer review :  5 July 2009 by Andrew Fleming   (Ghana)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Vientiane to Hanoi, route is a code share with Vietnam Airlines but if you book with Lao Airlines the price is significantly lower (though still a fair sum considering the distance). Equipment on this route was a new Chinese made Xian MA 60 aircraft. This turbo prop aircraft offers adequate comfort for its size in a 2-2 configuration throughout. Though there is apparently a business option on this route it is very difficult to see the benefit and indeed, as the usual entry to the cabin is at the rear a seat at the back is preferable for many. Though the flight is just over an hour a reasonable box meal is served comprising a fresh sandwich (tuna on this flight), fruit, a biscuit and a drink. In addition tea and coffee are served by the friendly crew. Coupled to this the check in process, whilst entirely manual is reasonably swift, Vientiane airport is small but pleasant and bags were delivered quite swiftly on arrival in Hanoi. My wife is not keen on small aircraft and said she would rather not fly this type of aircraft again; I on the other hand certainly would and can recommend Lao Airlines (who also have some jet ATR 72s in a fleet and no Russian antiques) to anyone.


LAO AIRLINES customer review : 13 December 2008 : by Paul Nesbitt

Customer Rating : 4/5

4 Star Rating

Vientiane-Luang Prabang-Bangkok In November, Both flights were on time and the aircraft were clean. Cabin crew were courteous and a small snack was provided on both flights. I would be happy to fly with this airline again.




 


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