LAN Airlines Customer Reviews and LAN Airlines Passenger Trip Reports   a World 3-Star Airline       Add your LAN Airlines Review   LAN Airlines detailed 3-Star ranking   Airline Reviews : A-Z Index

PAGE 1 2 3 4 5 6 7 8

LAN Airlines customer travel guide
		LAN Airlines 3-Star Airline Ranking		LAN Airlines Business class seat reviews
		LAN Airlines Passenger Trip Reviews		LAN Airlines Aircraft Seat Plans
		LAN Airlines Business Class Lounge Reviews

Airline Reviews

Airline Seat Reviews

Airport Reviews

LAN AIRLINES customer review :  29 January 2011 by C Steimer   (Switzerland)

SCL-TEM, PMC-PUQ-SCL. First 2 legs were fine, friendly service, decent IFE considering they were short flights. First leg on a pretty new A318, 2nd and 3rd on new A320s, with comfortable leather seats. Final flight was delayed in PUQ for 3 hours, 1 hour delay communicated at checkin counter, afterwards no more communication. Food vouchers handed out. Once in the air, another 3 hour stop at Balmaceda airport. Food vouchers handed out again. Service on the plane was good, friendly FAs on all flights. Communication could have been better. Finally arrived with 6 hours of delay.

LAN AIRLINES customer review :  20 January 2011 by Y Marom   (Canada)

YYZ-JFK-LIM-CUZ-PEM return. The flight to JFK was fine, seats leather, comfy, service fine. JFK, flight 4 hours delayed for no reason apparently. LIM-CUZ seats still had crumbs on them and pockets still had other peoples trash in it. Seat was spacious, snack provided, service fine. CUZ-PEM, fine with a snack. Long journey back, staff at PEM airport don't speak English, fair enough. But Flight attendants on the LIM-JFK don't speak English? Not even basic English like when I asked "do I have a choice of meals?" she didn't understand.

LAN AIRLINES customer review :  18 January 2011 by S DePenning   (Colombia)

Round trip Quito to Medellin as well as Quito to Miami. The flight on B767 from Quito to Miami was superb. The seatback entertainment offering music and video was excellent, and it was wonderful to fly a widebody aircraft.

LAN AIRLINES customer review :  15 January 2011 by S Delgado   (Colombia)

BOG-MIA, two hours delay for technical problems on the plane. Although we did pre check-in our seats, this was changed to different seats along the plane. The line for check-in was so long and slow.

LAN AIRLINES customer review :  3 January 2011 by C Caceres   (Peru)

MIA-LIM, flight was delayed two hours, had to wait for incoming flt from LIM. Old B767, very poor cabin service, LIM-based crew, no one acknowledged it was New Year's Eve (it struck midnight on flight, cabin crew members went to Business galley for a toast, but passengers got nothing). Once they are done with the scarce meal service, FAs vanish until 15 minutes before landing. There is a noticeable difference if you fly LAN to or from SCL with Chilean crew and A340 aircraft. Everything tends to be better. LAN Chile should watch more closely the poor service that LAN Peru and LAN Ecuador deliver.

LAN AIRLINES customer review :  31 December 2010 by T Fields   (USA)

MIA-UIO-SCL-MIA. MIA-UIO and SCL-MIA in B767, planes new and quite comfortable in coach. Entertainment selection great. Check in at Miami and Santiago was fine. Food adequate and flight service good. Quito-Guayaquil-SCL leg in tired and uncomfortable A320. Seat pitch 30 inches at most - totally unsuited for a 5+hour flight.

LAN AIRLINES customer review :  27 December 2010 by C Sugowdz   (Australia)

Santiago to Buenos Aires, booked a window seat (2L) but was given an aisle seat at check in, probably because my FF preference is always aisle. Only thing that spoilt the whole experience was the flight attendant refusing to let anyone use the washrooms half an hour out from Buenos Aires. Claimed we were landing but I suspect it was because she wanted easy access to the coat locker. Immigration in Buenos Aires was chaotic and rude and bags took forever. Business certainly did not come out first.

LAN AIRLINES customer review :  22 December 2010 by Esteban Garcia   (Switzerland)

If you fly from Zürich to Latam, do not use LAN Airlines! They sell you codeshare flights with Iberia through Madrid, but in Zürich airport you can only get the boarding to Madrid (LAN does not have office in Zürich). In Madrid you have to exit the boarding area, go to the LAN counter and get the boarding pass to your final destination. Moreover, web check-in is not allowed in these flights. I will avoid LAN in the future.

LAN AIRLINES customer review :  21 December 2010 by B Imhof   (Peru)

I have been flying LAN for years, and it's quickly becoming the worst airline I have ever dealt with. I work for a travel company and fly within South America and between South America and the US frequently. Their call center and 40% of the time either the representative or the system hang's up the call. If I do get through, the agents are rarely can solve any issue. My current problem is a flight from Buenos Aires to Lima via Cordoba. My wife has a flight with my LANpass point awards, and not only was this ticket almost impossible to get, they also don't want to offer any solution to issues that come up. We looked to see if we could change a date and 3 weeks before the return flight there were no spaces within 2 month of the originally scheduled flight. Next, for the 2nd day, she finds herself at the airport with a "cancelled flight due to weather" in Cordoba. They are finding no solution other than putting us in a position where I have to pay for an upgrade. I have lost all patience for this airline, especially their terrible service in Argentina. I have never seen worse service anywhere, by far the worse airline I've dealt with. As I write this I've been waiting on Hold for 25 minutes with the LAN Call Center.

LAN AIRLINES customer review :  17 December 2010 by L Jones   (USA)

I would suggest spending the extra money, even if it amounts to a few hundred dollars to fly an airline other than LAN to Argentina. After purchasing our tickets four months ago, my wife and I have not only had our itineraries changed four times, but we've been placed us on separate flights after we've repeatedly requested being on the same flight. Furthermore, their justification for placing us on separate flights ended up being completely false and likely motivated by their overbooking our flight. Our flight leaving Buenos Aires had a layover in Santiago, Chile. I was told that I had to have my flight changed because I would not make my connecting flight. My wife, who also left on the same flight from Buenos Aires, was given a non-changing flight that continued back to the US after the stop in Santiago. The fact that we both originated on the same flight, but she was given a continuation and I was told I had to board another flight makes their reasoning behind placing me on another flight completely false. The only rational is that they overbooked the continuing flight and they were attempting to remove people from this flight to accommodate additional passengers in Chile. In trying to get them to rectify this error they simply removed both of us and placed us on earlier flights with an additional stop in another country after a six hour layover. They have no regard for their customers and do not try to honor their contracts. I understand a few changes in a flight but they have changed our flights multiple times with little or no regard to us as customers or the plans we've made. They are very inaccessible as well.

LAN AIRLINES customer review :  14 December 2010 by A McLean   (USA)

LAX-SCL Business, new 767 on one leg and refurbished 767 on another. On time, good food, service, comfortable seats. The only drawback is the side pairs of seats. The window passenger cannot get out unless they disturb the aisle. One of the two middle seats in the best choice.

LAN AIRLINES customer review :  5 December 2010 by Colin Lusty   (Australia)

LAX-LIM then LIM-SFO. Los Angles to Lima uneventful - took off from LAX they served drinks then a meal, it was tasty enough but small portions. Cabin crew disappeared until about 2 hours out from Lima then served drinks and supper. Good IFE. B767-300ER looked in reasonable condition for 8 hour flight. On the return leg checked in at Lima took a long time-the agent who did not have good english had to get a supervisor to explain that the flight to LAX was delayed and I would miss my connection to Seoul - so they rebooked me to San Francisco and onwards to Seoul with United. However they did not re-issue my e-ticket which led to some complications at US immigration in SFO.

LAN AIRLINES customer review :  1 December 2010 by John Duffus   (Thailand)

EZE-SCL-LIM return business class. Buenos Aires-Santiago A340, Santiago-Lima B767. All flights on time, aircraft seemed to be refurbished with full flat bed seats which I found comfortable. The welcome onboard the first sector was warm and friendly, thereafter, a little less so. The meals were appropriate for time of day and plentiful. All in all, my first experience on LAN was very positive.

LAN AIRLINES customer review :  9 November 2010 by A O'Connor   (UK)

Flew 4 times within a space of 6 days with LAN in Argentina and Chile. The first flight was cancelled and we were only informed on arriving at the airport. The check-in staff were very unhelpful and told us to go to the ticket office in the centre of Puntas Arenas (a 20 minute taxi ride away). The staff there weren't much help either and couldn't find space on an alternative flight so we eventually went by bus (14 hours) the next day. We did get our money back though. Flights 2 and 3 were fine. The food was pretty dire - 3 biscuits one of which contained Ham. Puerto Iguazu to Buenos Aires landed at the wrong airport in BA (not the one that was scheduled. Luckily we didn't have a connecting flight. If you did have a connecting flight then you had too get a taxi which you had to pay for. Overall not a good airline but there isn't a huge selection in Argentina and Chile so you would struggle to avoid it.

LAN AIRLINES customer review :  15 October 2010 by H Bergold   (Germany)

UIO-GYE-SCL. If I can avoid it I wouldn´t fly this airline again. Check-in in Quito was a nightmare - about 15 pax ahead of me, took them 1.5 hrs. My seat was dirty, first drinks were offered over 3 hrs after take off in Quito, food was okay but no more water or other drinks were offered during the flight.

LAN AIRLINES customer review :  15 October 2010 by T Velázquez   (Australia)

SYD-AKL-SCL A340, SCL-AEP A320. Check in at SYD airport was easy, staff very friendly. Onboard the food is not that great, but I didn't mind. SCL-AEP was a short flight, at AEP, it took only 5 minutes to get the case and get out from the airport!

LAN AIRLINES customer review :  11 October 2010 by David Ellis   (UK)

AEP - MDZ - AEP. Outbound embarkation efficient, good leather seats, clean plane, friendly FAs, calorie-laden snack box, arrival on time, quick baggage handling. Inbound delayed access to gate so queue snaking around concourse, eventual embarkation held up pax no sitting down, too many mobile phones in use, FAs friendly as before, same snack box, arrival on time, slow baggage handling.

LAN AIRLINES customer review :  7 October 2010 by B Madikin   (Canada)

Los Angeles to Santiago Chile. We found LAN via Alaska Airlines to Seattle and Los Angeles and LAN direct to Santiagoi for less than $700 per person. No charge for meals, pillows, blankets, all the comforts in economy class, and service that we do not see on Canadian airlines.

LAN AIRLINES customer review :  7 October 2010 by J Teoh   (Australia)

SYD-AKL-SYD Business class on A340-300. Flights on time. Priority check-in at both ends with fast-track through immigration and security at SYD only. LAN uses the Qantas lounge at both airports. Priority boarding honoured. Seats are very comfortable for sitting with excellent pitch and good width - fully flat for sleeping and extremely comfortable with good padding. IFE was on-demand, but selection of latest releases was limited. Onboard catering was nothing to write home about. FAs friendly and efficient. Aircraft and cabin was clean and well- maintained.

LAN AIRLINES customer review :  10 September 2010 by Steve Mumby   (USA)

NYC-LIM-EZE Business Class. Great staff and very comfortable seats on both legs. On the overnight trip to LIM, the seats went completely flat and enabled us to get just under six hours of sleep.

LAN AIRLINES customer review :  29 August 2010 by R Jones   (UK)

Madrid to SCL0. I do this route on a regular basis and one of the more pleasant long hauls you will find in economy class. This flight benefits from extended darkness which reduces cabin activity from most passengers right until the last hour or so. Cabin crew efficient and attentive and have the extraordinary nature of working in total silence when dealing with requests for drinks. Self service for snacks in economy a real bonus and plenty available. Water and juice rounds plentiful. The best to South America.

LAN AIRLINES customer review :  23 August 2010 by R Barile   (Mexico)

MEX-SCL-EZE return. Very good inflight service. Check-in at MEX and EZE was quick and efficient. Both legs relatively empty, so had two seats for myself. Pitch decent; seats with PTVs and food was OK. Coffee and water offered continuously. Staff well groomed and attentive. EZE-SCL legs operated with new A319s, leather seats and filling snack. Very competitive fare and good service when compared to American carriers serving South America. Terrible website. My credit card was charged twice and had to contact the call center to finalize my booking. Luckily, the problem was solved before my trip. The return flight to MEX was delayed for 1.5 hours and had to run to make my connection. Boarding at EZE is a nightmare; airport staff unprofessional and rude.

LAN AIRLINES customer review :  20 July 2010 by A Robertson   (USA)

Premium Business Class NYC to Guayaquil. The flight from New York was fine, nice plane, on- time departure. Return flight a mess. The flight was cancelled and even 30 minutes after it was supposed to depart, LAN had not announced that the flight was cancelled. They delayed check-in until the only other flight that morning (AA ) had left. They refused to put us on the AeroGal flight that left an hour after our original departure but after much to do, bought us tickets on TACA (still out of network but I guess, less of a competitor). I don't think LAN ever planned on flying this flight and thought they could just combine it with the less full 11pm flight. I will never fly LAN and will avoiding flying them again.

LAN AIRLINES customer review :  14 July 2010 by Richard Hattemer   (Germany)

Frankfurt - Santiago - Arica, Calama - Santiago - Frankfurt. Good aspects - new airplanes, clean cabin, comfortable seats, leg room a mite above average, excellent entertainment program, reliable baggage delivery, good snacks on domestic flights and on Frankfurt-Madrid section. Average aspect : some flight attendants friendly, others a bit indifferent, especially on long-haul flight, altogether not as service-oriented as flight attendants on some Asian carriers. Poor aspect: vegetarian dinner and breakfast. Although I ordered VLML, LAN seems to assume that all vegetarians not only refuse meat but also all dairy products, sugar, spices and wheat. The result were very dry and bland meals.

LAN AIRLINES customer review :  26 June 2010 by Sergio Espinosa   (Chile)

SCL-IPC-PPT return in Premium Business. Both flights on time, with cabin crew that surprised me well with their service and care for details. Good meals (tasty lunch and snacks), very good French and Chilean wines. Seats and IFE system that are among the best. Flight attendants speaks Polynesian and French better than English, though.