Home Page

 

LAN Airlines Customer Reviews and LAN Airlines Passenger Trip Reports



PAGE

1 2 3 4 5 6 7 8

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Was meant to be travelling BOG-CTG-BOG-ADZ-BOG. The night before the first flight, while in Colombia I received an email stating the flight from CTG-BOG was now 3 hours later than the flight I had originally, which meant I would miss the next flight BOG-ADZ. They only offered to put me on an alternative airline CTG-BOG which would give me 50 mins to disembark, reclaim my luggage, change terminals and then check in for the next flight - ridiculous. I ended up having to take a full refund and book with another airline. This was the third schedule change to this booking and it was only by luck I checked my email and discovered it the night before - as nobody contacted me by telephone. If you're itinerary is fixed, don't book LAN!











LAN Airlines Customer review :  8 June 2012 by P Smith    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-SCL-BOG in business class. First time on LAN. Very solid in terms of service and all around offering. The layout in business class is 2x2x2 in a 767 with ample seat pitch. Lie-flat seats are very comfortable for sleeping. Food was good and service attentive. IFE needs a little work in terms of selection but more than enough for a 10 hour flight.



LAN Airlines Customer review :  1 June 2012 by Jorge Garreton    (Chile)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-AKL-SCL. Boarding in SYD at 9.20am - all passengers seated on board and the captain tell us they have to change a computer card and that will take 30 minutes. Finally took off at 10.20am. Arrived into Auckland at 15.20pm, boarded the long haul leg of the flight at 16.30pm, the plane pushed back, then again an issue in a door sensor - after 1 hour on the tarmac we are towed to disembark and taken to a hotel. Left Auckland at 10am, arrived in Santiago at 6am the same day. The food and service onboard was good. Qantas next time - bigger plane and much better inflight entertainment system.



LAN Airlines Customer review :  28 May0" cellpadding="0">
LAN Airlines Customer review :  23 May 2012 by Tony Locantro    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-SCL on A340-300. Boarding procedure very good, and the plane was in good order although we noticed the inflight magazines were very tatty. The seats were fairly comfortable, IFE was pretty good with some blockbusters, but when the person in front reclined it became very hard to use. I am going to rate the food as average, the drinks were warm, and although there were a number of water runs it wasn't cold enough. Cabin temperature was on the warm side throughout the flight. FA's gave a workman like performance although some very friendly. LAN is a good airline that can improve but has a little way to go before they are four star.



LAN Airlines Customer review :  23 May 2012 by Raul Claro    (Chile)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SCL-JFK and SCL-MAD/FRA routes often. I got Premium Silver LanPass category, and I feel the difference. Better seating, business check-in service excellent. A couple of UPG during the year makes you feel a very VIP person. Entertainment is excellent, lots of Movies, TV series and music. Seats in economy are fair enough (could always be better, of course) as the food does. Premium Business is almost perfect. Full flat bed is comfortable, perfect for long routes. Hope to get a Premium Economy class in the future for Long Haul flights.



LAN Airlines Customer review :  22 May 2012 by Darren Kilminster    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Santiago. Flight was good. Flight attendants were fine, seat comfort good and inflight entertainment was also pretty good - not as good as the Qantas flight I took back but still kept me occupied on the long flight. It's just the small things LAN don't do which put them a peg below the likes of Qantas, things such as menus, quality of food etc.



LAN Airlines Customer review :  18 May 2012 by Filip Maciagowski    (Poland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt-Lima, and La Paz-Lima-Frankfurt. For the first flight everything went smoothly, but for the return IGR-AEP, EZE-SCL and SCL-RIO, all flights on time, new nice planes with comfortable seats. Food was average - on the first national flight (1 hr 55 mins )we got small box with sweets and on the second flight (2 hrs 5 mins) we got a not so good small sandwich and drinks. On the third - 4 hours flight from Santiago to Rio de Janeiro I was expecting a normal dinner but instead we got sandwich, fruits, sweets and drinks.



LAN Airlines Customer review :  18 May 2012 by R Dunham    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently flew Santiago Chile to Los Angeles with a stop in Lima Peru. Our flight was on an A340-300 which offered a generous seat pitch and fully flat beds. LAN served 3 meals on the flight. Dinner/Late night Snack/Breakfast. All meals were excellent in content and quantity. Inflight staff were constantly at hand. The wine selection was very good.



LAN Airlines Customer review :  12 May 2012 by Philippe Frison    (France)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt-Lima, and La Paz-Lima-Frankfurt. For the first flight everything went smoothly, but for the return flight, we were subjected to constant time schedule changes, and we did not get the connecting flight to Madrid at Lima, which had been advanced by one hour without information. We were charged more than 5000 USD as penalty for extra-tickets in Economy class to Frankfurt. The tickets had hardly been issued when the time schedule was again changed and the connecting flight Madrid-Frankfurt was not guaranteed anymore. We had to spend a night at the airport and to board Iberia flights to get back to Europe. Again, employees tried their best to find a solution and cared for my son, who was sick. However, LAN does not seem reliable with no customer service available outside Chile to try and solve such problems.



LAN Airlines Customer review :  8 May 2012 by Matt Grey    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Auckland return on clean, well maintained A340s. The IFE was excellent and the flights both left on time and arrived early. The fare was also extremely competitive for what was, on the whole, a very comfortable experience. LAN however is slightly let down by the indifferent attitude of its cabin crew and its average catering. These however were relatively minor shortcomings on what was a very positive experience.



LAN Airlines Customer review :  25 April 2012 by A South    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently completed 7 internal and 2 international flights (Sao Paulo/Santiago return) in Economy Class. On each of these flights we have been provided with the same small snack box consisting of peanuts/biscuits and a piece of cake. This is disgraceful inflight service from an international carrier. All of these flights took place during a meal time when something more substantial would have been appreciated. No wine offered at all (even on international flight).



LAN Airlines Customer review :  11 April 2012 by Brenda Serrano    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainmalign="center">

LAN Airlines Customer review :  10 April 2012 by L Lewin    (USA)

Recommended

My trip back was much better than my trip to Ecuador. Return trip to New York was in the afternoon compared to midnight on outbound NYC-GYE. Food was also much better coming back to NY than outbound to Guayaquil. Unfortunately, when you travel with lap infants you really have no choice with seats as you are forced to sit in the middle rows as they are the ones that have the extra oxygen mask - you don't get the opportunity to upgrade to business class because you are travelling with a minor, unless you are willing to pay the full price for everyone travelling with you. The choices as far as movies and TV options are decent.


Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering



LAN Airlines Customer review :  27 March 2012 by G Fox    (USA)

Rating : 1/10

Score 1 out of 10>

Entertainment

Recommended

JFK-SCL. Smooth, easy check-in. Flight departed 20 minutes early, despite being full. Boarding efficient and cabin crew polite and professional. Excellent product in Economy, with better leg room, cleaner, newer cabins, and AVOD that is far superior to what any US carrier offers. Food is pitiful in portion size, but is nicely presented and flight attendants come around a few times with more wine, water and after dinner drinks. Bathrooms cleaned throughout the 10 hour flight, and restocked. B767 has the B777 interior architecture, making it feel larger and more open. Regrettably, LAN has to codeshare with AA

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On a flight from Argentina to Miami we got dinner and breakfast which were inedible, with one tiny cup of coffee and one glass of water (no refills offered on drinks) and the cocktail arrived long after the meal. Flight attendants were unfriendly and the service was grudging. After food and drinks were cleared, the staff disappeared for the night. When I requested something the attendant was rude. It was almost impossible to understand any of the announcements.



LAN Airlines Customer review :  15 March 2012 by A O'Brien    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Auckland to Sydney. Booked economy class but was upgraded to business class and I was most impressed. Seating was extremely comfortable, the inflight entertainment was a pleasure, and the staff service was excellent without being intrusive. Ground staff were pleasant and helpful, and the flight departed on time.



LAN Airlines Customer review :  13 March 2012 by Clive Overlander    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Premium Business from LIM to MAD on 20th Jan (having been re-booked by Iberia due to a pilots' strike). Seat had a mind of its own: seat back and foot rest kept operating on their own! Seats next to me were reserved for crew and despite my polite complaints I was not moved. Food was abominable and despite registering a complaint with flight attendants and online, I have heard nothing.



LAN Airlines Customer review :  13 March 2012 by A Gaitan    (Argentina)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AEP-BRC-AEP. Both flights with 1 hour delay. 2 hrs 20 mins flight and catering is a joke (small box with mini snacks). The cabin was dirty in Bariloche for the flight back. My seat was covered with napkins and crumbs. It seems that they don't clean the airplanes in destinations outside Buenos Aires.



LAN Airlines Customer review :  28 February 2012 by Bolivar Pico    (Ecuador)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

UIO-GYE-UIO. First leg: Web check-in worked perfectly. Only took hand bag, so directly to security and gate. Boarding performed by line order, but not reinforced, so result was chaos. Onboard, as usual only one candy, not even a water round. Flight attendants polite and courteous. Departure and arrival ok and on time. Second leg: Web check-in worked perfectly. Boarding not performed by line order, again pure chaos, agents had no interaction with passengers. Onboard, if a passenger asked for water, they honoured the request. Flight attendants polite and professional, but a robotics attitude, zero smiles.



LAN Airlines Customer review :  20 February 2012 by B Brownfield    (USA)

Seat Comfort

Staff Service

Catering

Entertainment<"0" cellpadding="0">

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for /td>

Recommended

LAX to Santiago was good and so was food and service. LA ground staff were weak and uncoordinated. Arrived in Santiago to see our connecting flight to Buenos Aires had been cancelled. Left on another flight but had to wait for our bags in Buenos Aires. Flight back was OK on the ground and lounges for first class were very nice. Long flight from Lima to Los Angeles, attendants were good but food was pathetic. Cold ham sandwiches for dinner. Not anywhere near the value of a first class flight.



LAN Airlines Customer review :  9 February 2012 by Stefan Stefanov    (Bulgaria)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lima-Easter Island-Lima, Business class. Extremely poor service in Business class. Flight attendants with very poor attitude, trying to avoid and ignore passengers' needs. For the steep prices they are charging, this is unacceptable. Bag was not checked to my final destination and the check-in agent couldn't give me a reasonable explanation. Catering poor, without even offering a coffee before the early morning arrival. No additional drinks service, and should you dare to ask for something else, it is brought to you by a very irritated staff. No lounge at Easter Island airport, 200+ passengers are crowded in a tiny departures hall with no air conditioning. Really hope then will get some healthy competition on this route soon.



LAN Airlines Customer review :  8 February 2012 by Cristian Marin    (Chile)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Terrible service in premium business, booked originally a MIA-SCL in economy, but using my mileage on LANPass I was able to upgrade - service was awful, staff disappeared shortly after dinner service and reappeared at breakfast, service was truly unprofessional and quick. I think that the mileage I paid was too much for such a poor service.



LAN Airlines Customer review :  25 January 2012 by G Kohen    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GRU-SCL, SCL-LAX in business. Decent lounge at GRU. Flight was delayed about an hour with no explanation. 767 long haul with flat bed seats for the 3.5 hr regional flight. Service was so-so. Flight attendant would not give me extra water even though I repeatedly asked her. Good IFE, light menu option was nice. SCL-LAX - premium check-in and dedicated immigration was fantastic. A340 pretty good hard product but service was weak. Flight attendants slow and were nowhere to been seen with extra drink requests. For a $5000 ticket, I think the water should come automatically and freely. Better than their US counterparts but a long way to go.



LAN Airlines Customer review :  24 January 2012 by O Doron    (Israel)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business on 767 from Lima to Madrid. Seats reasonably comfortable, plane clean and in good condition. Service, however, was extremely poor! Total disregard from 2 flight attendants. Dinner served slowly, then crew hid in galley. I wanted some more wine, waited till the steak was cold before they answered the call button. I didn't even dare ask for desert. Filled out the detailed breakfast order card, which they collected, and went to sleep. Got up several times, went forward to stretch legs - no food or drink, crew chatting and ignoring passengers. Woken up by crew asking if I would like breakfast - I said not yet. Crew hidden behind galley curtain, after 20 minutes pressed the button and finally crew turned up, asking if I had filled out the form - I said yes, but he didn't find it and asked what I wanted. Slow service again, long wait for coffee, gave up on extra bread. All in all, total disregard for passengers, worse than coach on most airlines.



LAN Airlines Customer review :  17 January 2012 by Jan Willem Mulder    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GYE-MAD. Although we had a 3 hour delay due to weather problems at Lima airport, the flight was excellent. We were correctly informed during check-in about the delay. Crew in Business Class was very service orientated and personal, good wines and food that was fine. Great seats in Business Class, they are full flat and was able to get a good night sleep. IFE system with big LCD screens and enough choice of movies. Only minor thing that went wrong was that our bags were the last ones on the belt. Priority labels do not seem to work. Would definitely fly them again when travelling to South America.



LAN Airlines Customer review :  12 January 2012 by Richard Edwards    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Recommended

On the ground, LAN are hopeless. We arrived in Santiago on December 31 only to find that our continuing flight to Buenos Aires didn't exist. Trying to find a customer service agent in the terminal was fruitless, as there is no /SCORE_3.gif">

Seat Comfort

Staff Service

Catering

Entertainment



LAN Airlines Customer review :  11 January 2012 by C Bova    (USA)

Seat Comfort

Staff Service

Catering

Entertainment

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Recommended

SFO to Lima. During the flight the call button was never acknowledged. When I flagged someone down to ask for a beer as I saw others receiving them the flight attendant rolled her eyes shook her head and said "no there is none" and walked away. I saw other attendants serving beer so I asked another FA who brought one. When I to the restroom, attendants were telling jokes and chatting while people were walking to the back to ask for water as call buttons were ignored. Cusco-Lima-Quito. Air traffic control were on strike so things were running behind. We exited in Lima in a panic, I found 2 LAN employees chatting and asked where my gate was - they stopped talking to each other, one walked away and the other turned her adding="0">


LAN Airlines Customer review :  9 January 2012 by Jim Reid    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Various internal flights in Chile and then SCL-EZE. Service on the ground and in the air was excellent. Comfortable aircraft and good leg room.



LAN Airlines Customer review :  1 January 2012 by Juan Martin Cassol    (Argentina)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

September 24th from Los Angeles to Lima, and then Lima Buenos Aires. Both flights were on a 767-300, economy class is very comfortable. The entertainment system was varied but the same for both flights. Dinner and breakfast delicious and crew friendly, every time I asked them for something they quickly brought it to me. An enjoyable flight.



LAN Airlines Customer review :  29 December 2011 by R Chavez    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-GYE-UIO Dec 9th, Business Class. Flight departed on time. Business class seats are comfortable, cabin clean and inflight entertainment good. Dinner service on 6.5 hour flight departing at 11.05 pm and no breakfast or coffee served before arrival. Dinner was decent and wine list excellent. Cabin crew professional but no smile or efforts to welcome passengers. Sour faces and attitude when request to refill my wine glass. The nightmare began when I arrived to GYE. Two more international flights arrived at the same time and it took more than an hour to collect my bags. Priority tags placed on my bags were no help. It took another hour to clear customs and when I left customs area, I was informed I needed to go to the second floor of the terminal and drop my luggage to make my connection to Quito. When I arrived at LAN's counter, I was informed my 7.30 am flight was closed and had to wait until 3 pm to go on the waiting list. LAN representatives at GYE airport were rude, disrespectful and arrogant. After begging for 1 hour, I was able to obtain a seat at 10 am, I had to check my bags again and arrived to Quito 3 hours later. My inbound flight to JFK was decent. The cabin looked dirty and once again some crew members were serious and annoyed. Food was ok and all flights on time. Overall LAN service from JFK-GYE-JFK in business class is satisfactory, service could be better though. If you have a connection with LAN and you are in transit to Quito good luck.



LAN Airlines Customer review :  23 December 2011 by H Bertenbreiter    (Ecuador)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

UIO-SCL on Airbus A319 operated by Lan Ecuador. Night departure from Quito 10.30 pm with stopover in Guayaquil. Food served, then duty-free sales and lights off from 2.15 to 4.30 am. Seats hardly reclinable, rows very narrow. Seats one row in front and behind emergency exits were rigid. Virtually no sleep was possible. Crew was polite but not helpful. English languages announcements were virtually incomprehensible. Poor airline and crew service.



LAN Airlines Customer review :  21 December 2011 by Peter Marsina    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Nov-Dec 11 - JFK-GYE-UIO return. I only flew LAN Ecuador so cannot comment on other LAN branches. LAN has an excellent business class hard product, especially for Latin America. The business class cabin is roomy and feels open, the seats are very comfortable. The IFE is good, plenty of movies and shows, enough to keep me busy on a 6-7 hour flight. The food is very good, I had fish both ways, very nice meals. The problem I experienced both ways was with the service. T./images/SCORE_2.gif">

Catering

Entertainment

Recommended


LA

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Rating : 9/10

Score 9 out of 10>

Catering

Entertainment

Recommended

Flew LAN in September from Santiago to NYC in business class, having changed from an American flight due to my schedule changing. As a 2 million mile AA flyer I always default to AA and this was the first time I had flown LAN. Great service, charming staff that were pleasant and served you rather than bark at you, food that was a big cut above the AA food. 180 degree real flat beds, unlike the slanted concoction AA still has. Same fare but what a feeling of upgrade. Business on LAN is better than First on AA. Entertainment about the same quality.



LAN Airlines Customer review :  22 November 2011 by J Knack    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew from Cusco, through Lima to Miami in economy. After having flown to Peru on American Airlines, this was a very pleasant experience. The 767 looked new, the seats were comfortable, the food was as good as could be expected for "airline coach" food. Individual entertainment systems worked well with many choices. Even though we had a restroom behind us, the seats "reclined" by virtue of the seat bottom sliding forward. American was shabby in comparison.



LAN Airlines Customer review :  1 November 2011 by F Vedrenne    (Mexico)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEX-LIM-CUZ return, flights were outstanding. Food free and very good quality. Cabin crew made constant rounds through the cabin on both of the long legs. The shorter legs were OK for 1 hour flight. All flights on time. Baggage always arrived. Seats were a bit stiff and lacked lumbar support, however the inflight entertainment was excellent.



LAN AIRLINES customer review :  10 October 2011 by H Buntie (Canada)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Los Angeles to Buenos Aires on Boeing 767-300. The plane was clean. Flight on time, good entertainment system with good selection of movies and shows, meal bland and cold, Flight Attendants wouldn't speak English, I didn't see any smile on their face.


LAN AIRLINES customer review :  30 September 2011 by J Kelly   (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LIM-LAX in Economy. Afternoon flight non-stop (8+ hrs), had moderately clean a/c interior, each seat with a pillow and blanket. Good inflight entertainment system, on time departure/arrival. Meals were bland and poor quality and the wine glass was the size of a large shot glass. Flight crew were cold and indifferent and held no conversations with passengers. During the 8 hr flight, a meal was served almost immediately, then crew shut down for 5 hrs. No drink cart service for 4 hrs, if passengers wanted water they had to go back to galley. Crew did not respond to attendant call button, in fact the chief purser when pushing the cart trying to sell duty free items, walked right past the attendant call light and ignored our request. 6.5 hrs into the flight a small ham sandwich and the second beverage cart appears. Arrived at LAX hungry and dehydrated but on time.


LAN AIRLINES customer review :  14 September 2011 by S Horner   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Premium Business SYD-AKL-SYD. Lie flat seat a major bonus given the early flight times. Crew pleasant but not outstanding. Food far below the standard offered by other carriers. However, LAN is far cheaper, they use the Qantas Business Lounges in SYD and AKL. I found both to be extremely bland and lacking in ambience. Would I fly them again - yes for the $750 return fare they are well worth it.


LAN AIRLINES customer review :  13 September 2011 by A Takahashi   (France)

Recommended:

Yes

Value for Money:

 

Trip Rating :  7/10

Yes

Cabin Flown:

Economy

SCL-IPC-SCL and SCL-PMC-SCL all Economy class. The IPC flight on 767 was top class once onboard, latest generation IFE system, decent hot meals, free wine and beer, and friendly staff. The domestic flight was good, also snacks and drinks considering the weather conditions. My only negative comment is that, as mentioned elsewhere, 2 of our 4 flights had a schedule change which cancels the reservation and luckily I had easy Internet access to fix the issue. If you don't speak even basic Spanish, you are at a disa22"> 

Trip Rating :  8/10

Score 8 out of 10



LAN AIRLINES customer review :  12 September 2011 by JK Kueta   (Belgium)

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

AEP-IGR. Online check-in in Belgium was not a problem. Baggage drop was fast and without any complicatio cellspacing="0" cellpadding="0" height="35">

 

Trip Rating :  7/10

Score 7 out of 10ns. Full but clean plane, friendly FA. Snacks and drinks. Flight entertainment easy and fast luggage clearance. Only thing, no lounge, no special things for frequent flyers.


LAN AIRLINES customer review :  11 September 2011 by B Pico   (Ecuador)

Yes

Cabin Flown:

Economy

UIO-GYE-UIO. First leg of trip - web check-i

Recommended:

Yes

Value for Money:


LAN AIRLINES customer review :  11 September 2011 by R Atwood   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Santiago to Easter Island return, two long flights and both very good. We had excellent service from attentive, pleasant staff and a varied inflight entertainment system that was better than what many airlines have in Business Class.


LAN AIRLINES customer review :  6 September 2011 by M Rios   (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I arrived at the airport with my daughter, standing in line an attendant told us we weren't flying that day. We were supposed to fly MIA to EZE non-stop. Instead, we flew MIA-SCL, SCL-EZE. At the desk we were given the wrong gate number, so our luggage had been sent on the wrong plane. Thankfully, a flight attendant helped us out, and gave us a new boarding pass. I was refused a refund even though I flew a connection flight at the price of a non- stop.


LAN AIRLINES customer review :  31 August 2011 by P Edwards   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Arrived at MIA to a long line waiting to check-in for to Santiago and then on to Valparaiso. Two hours later we were checking in but found out our 9am flight was not leaving until 3am. This was the w/e of the Tsunami watch hence the delays. Staff were courteous and organized. Without any fuss we were offered a choice of staying at the airport or going to a hotel. Onboard service was excellent. Good leg room, spacious seat, nice staff and full size stainless steel cutlery.


LAN AIRLINES customer review :  25 August 2011 by Juan Garcia   (Chile)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MIA-LIM, LIM-SCL. Friendly staff, short waiting time at check-in. Onboard service and food variety ok for the length of the trip. Inflight entertainment quality and variety were good . Second leg of the trip was done in Economy with a good level of service.


LAN AIRLINES customer review :  18 August 2011 by Juan Pera   (USA)

 

Trip Rating :  0/10

No

Cabin Flown:

Economy

Very disappointed witht="Score 0 out of 10">

Recommended:

No

Value for Money:



LAN AIRLINES customer review :  15 August 2011 by A Henser   (UK)

Score 0 out of 10
 

Trip Rating :  0/10

Value for Money:

No

Cabin Flown:

Business

Recommended:

No

Trujillo to Lima to Madrid to London (Iberia), they cancelled the Trujillo flight less than 12 hrs before take off and did not notify passengers by phone or email. They cancel afternoon flights from Trujillo to Lima if the plane is less than half full and put passengers on the evening flight. I missed transfers and arrived home 16 hrs late. They refuse to pay compensation.


LAN AIRLINES customer review :  21 July 2011 by Ruben Gilibert   (Spain)

 

Trip Rating :  4/10

No

Value for Money:

Yes

Score 4 out of 10

Recommended:


LAN AIRLINES customer review :  20 July 2011 by P Krupski   (Australia)

4A72BB">Cabin Flown:
 

Economy

We took LAN several times from Mexico-Lima or Lima-Madrid. The service is ok and the room is plenty enough in Economy. The thing that I am not able to understand is the arrogant behaviour of the flights attendants. Whilst at the airport in Mexico we witnessed the crew behaving q="margin-top: 0; margin-bottom: 8px"> Recommended:

No

Value for Money:

No

Trip Rating :  1/10

Score 1 out of 10

Cabin Flown:

Economy

I pre-booked a baby cot for our son who was approx 6 months at the time. I had to really look hard to find any cabin crew as seemed they hide from customers to avoid providing help. When I finally did find them at the back of the plane, rather than saying yes I will get one for you they wanted to know why I needed one. On the return flight the staff refused to get a baby cot, so on a flight from Santiago-Sydney they wanted us to hold our son all they way back home. When I complained they suddenly did not understand.


LAN AIRLINES customer review :  14 July 2011 by Patrick Meier   (Switzerland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

GYE-MAD. Economy class on LAN Ecuador. Modern aircraft, clean cabin, comfortable seat. Friendly, very caring and professional cabin crew. Food and beverage service is very generous in Economy, quality of food is good. The individual inflight entertainment system is absolutely one of the best I have seen on an Economy Class: plenty of movies (more than 50!), lots of music, a really big choice. In my opinion one of the best airline if you fly from Europe to South America. For sure I will fly again also because often LAN has very competitive prices.


LAN AIRLINES customer review :  5 July 2011 by K Stebs   (Australia)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Syd-Santiago-Lima and return via Papeete as well as several internal flights throughout Chile and Peru. International Economy cabin staff did the bare minimum regarding passenger assistance. To get a glass of water was an imposition and to be told to "go down the back and get your own water" was aggravating when you were confronted with at least 3 attendants sitting flicking thru magazines. Food and liquid was dished out in such an off- hand manner that twice myself and adjoining passenger were doused with water and soft drink. And, the flights were not always full or demanding. The other gripe is a small or pleasant look on flight attendants faces would have been a welcome relief. So, never again International LAN unless there is a distinct improvement with cabin staff. On a positive side the smooth flying and early arrivals to cities was a bonus.


LAN AIRLINES customer review :  9 June 2011 by Tom Bielejeski   (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Round trip from San Francisco to Limau plus 4 in-country flights and found it no better or no worse than US or European airlines. The food was okay but not great, and service was about what on expects these days. No great complaints.


LAN AIRLINES customer review :  30 May 2011 by S Brand   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Sydney-Santiago via Auckland in Business with multiple domestic flights within Chile. Business class cabin excellent. Service friendly and efficient with great food. Lie flat bed offered plenty of room. Inflight entertainment was easy to use with a choice of English and Spanish. Stopover in Auckland in both directions was a chance to stretch the legs and use the showers in the lounge. Domestic flights often left late, no meals served, even during flights over traditional meal times - only provided with a snack and a drink. Announcements in English and Spanish. A standard domestic economy flight experience.


LAN AIRLINES customer review :  22 May 2011 by Roberto Werner   (Argentina)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Buenos Aires to Córdoba. Plane clean and staff correct. Simple snacks served, no possibility of choosing food. Beverages can be chosen. Big drawback is that they use buses to take you to and from the plane despite the availability of gates for direct boarding (both in Aeroparque in Buenos Aires and in Córdoba Airports).


LAN AIRLINES customer review :  9 May 2011 by C Miro   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Rio de Janeiro to Miami via Sao Paulo and Santiago de Chile. Cabin spotless on boarding in Rio, but on the 3:30hrs flight from Sao Paulo to Santiago, only a cold/small ham and cheese sandwich was served, with complimentary wine and whisky. In Chile things started derailing : the flight from Santiago to Miami (an 8-hour overnight segment) was 3:30hrs. late. This meant we were from 10pm until 1.30am, without any water or food offered by the airline. Onboard flight attendants were friendly, attentive and professional. Seats have decent width and legroom, with above average recline.


LAN AIRLINES customer review :  3 May 2011 by M Symons   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

I agree with Ms Goodwin on 10 April. LAN have a serious issue with scheduling. We have just completed an extensive tour of South America in which we had 13 flights with LAN in all cabin classes. 5 of those flights were re-scheduled at short notice, 1 was cancelled at long notice and 1 was cancelled at very short notice (less than 12 hours). 7 of 13 flights cancelled or re-scheduled. I would caution travellers to check with the airline 12 to 24 hours in advance to ensure their flight is actually flying. Ground staff respond to courtesy and friendliness, aircraft excellent, cabins spotless and everything functions as it should. The cabin crew are pleasant and helpful.


LAN AIRLINES customer review :  30 April 2011 by C Miro   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MIA-SCL-GRU-GIG, flights on B767-300, wide seats, above average recline and tasty food. LAN provides free wine with meals, and free headset. Cabin staff professional, attentive and friendly. Combined with competitive fares, make LAN a very attractive option.


LAN AIRLINES customer review :  27 April 2011 by Monika Lash   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK-GYE-UIO, and back. Nice flight, attentive crew, comfortable bulkhead seats, which where assigned to me after double Knee replacement surgery. Crews offer charm, grace and hospitality. LAN could use a few English speaking staff at GYE, changing planes and paying the departure tax was a bit trying, since our Spanish was limited. But wherever you travel in Ecuador, there is at least one Ecuadorian willing to help a frustrated Tourist.


LAN AIRLINES customer review :  25 April 2011 by C Rainbow   (New Zealand)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Auckland to Sydney, had to check-in at around 3am for 5:10am departure. The cabin crew were very pleasant indeed and helpful towards older people and families with babies. A reasonable if modest breakfast was served and good IFE. A340 is comfortable and seats with good legroom.


LAN AIRLINES customer review :  22 April 2011 by B Walberer   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

EZE-SCL and SCL-GIG with stopover in GRU. All flights on time, aircraft clean and crew friendly. Seating was tight, and legroom was just ok for segments of 2-3 hours. Service consisted of sandwiches and free drinks, including beer and wine. Overall, a good experience. Also, contacted customer service once via email and got reply within 24 hours.


LAN AIRLINES customer review :  10 April 2011 by Elisabeth Goodwin   (Australia)

Recommended:

Yes

Value for Money:

 

Trip Rating :  7/10

Score 7 out of 10

Yes

Cabin Flown:

Business

I did nine flights with Lan as part of an extensive South American package, and found them to be very good. They were far superior to Qantas. While selling as a LAN business class package, there are actually no business seats for flying within Argentina or Chile, so business is only for the International component. Flight attendants generally did their job very well and were friendly. The pisco sours from Lan were the nicest I had, and food was always of good quality. The problem, and this is a big one, is with the scheduling. LAN schedules daily flights Santiago to Aucklanont of us at one of these airports, which I wasn't happy with.


LAN AIRLINES customer review :  4 April 2011 by W Duits   (Netherlands)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

FTE-AEP via Ushuaia , check in long lines, very strict on hand luggage weight (7kg), on flight to Ushuaia drink service. On flight to Buenos Aires just a drink and some cookies, too little for a 6 hour trip with a high price - disappointed.


LAN AIRLINES customer review :  27 March 2011 by J Blasini   (Puerto Rico)

Recommended:
 

Yes

Value for Money:

Yes

Trip Rating :  9/10

Score 9 out of 10


LAN AIRLINES customer review :  25 March 2011 by W Speers   (Australia)

 

Cabin Flown:

Economy

Lima to Eastern Island return. Flight crews excellent, food good, beverage service is basic but enough for 5 hour flight. L width="128" valign="bottom">

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sydney-Santiago-Sao Paulo. An uneventful flight, with a good crew on board. I was fortunate to have the only spare Y class seat on my flight next to me. Food good, drinks good, but the wine glasses were thimbles. IFE is fantastic! I needed assistance at the SCL Airport transfer desk, and LAN staff seemed a little overwhelmed, but did their best to resolve. Appreciated the English - and I tried my hand at Spanish with good result!


LAN AIRLINES customer review :  18 March 2011 by Vitalij Zabelo   (Lithuania)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Lima-Easter Island-Lima. Lima departure was delayed for more than 2 hours, but enjoyed the flight on new, clean airplane with large selection of movies, attentive and courteous flight hosts. Return flight more than 2 hours late again, got emergency exit row seat, so, extra leg room, same clean airplane, but irritated crew, probably from the previous flight from Santiago. When I approached one of them, was bluntly told she didn't speak English.


LAN AIRLINES customer review :  14 March 2011 by B Namsil   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Santiago - NY Economy. Very neat B767-300, clean interior. Surprising and very comfortable seat pitch. Tasteful dinner menu with free wine, and breakfast. Reasonable entertainment selection. The most attentive crew in a long time. Compared with American, LAN is by far the best choice.


LAN AIRLINES customer review :  4 March 2011 by W Crutcher   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

I have never been subjected to so little customer care. LAN twice delayed our flight from Lima, so that it was just short of 24 hours late. They could not give me accurate information on my flight, whether I was actually booked and what would happen with my connecting flight from Madrid to London - which was already a problem with an overnight stay planned with the delay from Lima. The line to speak to someone in the LAN department was 3 hours long and no organisation. Unless you wish to ruin your business or pleasure trip avoid this airline. It's not that they had the problems, it's the fact they have not dealt with them at all. The only good thing about this whole episode is that I have now managed to book another flight home with a more reliable carrier.


LAN AIRLINES customer review :  3 March 2011 by Mike Smith   (Australia)

Recommended:

Yes

Value for Money:

 

Trip Rating :  9/10

Score 9 out of 10 Yes

Cabin Flown:

Business

Sydney - Ushuaia. Business class to BA then economy to Ushuaia. Food great, large variety of choice. Auckland - Santiago about 12 hours and flat sleeper was definitely worth it. Staff make an effort with English. Customer service at the airport was polite and efficient. Oneworld lounges at several locations are well stocked but they pack you in. Can get noisy. The aircraft all seem in good condition and despite the length of the trip were value for money and the business class comparable to other major airlines.

Recommended:


LAN AIRLINES customer review :  28 February 2011 by Melanie Woods   (USA)

 

Trip Rating :  gin-top: 0; margin-bottom: 8px"> No

Value for Money:

No

Cabin Flown:

Economy

We booked a flight from Cusco to Arequipa on Lan. The plane flew only to Juliaca. We found out that Lan knew they were not going to Arequipa because of bad weather, but decided, I guess, that the passengers didn't need to know. We were dumped off in Juliaca with no help in figuring out how to get to the destination we paid for. We took a long bus ride to Arequipa and arrived there at 3am. Lan did not compensate us, did not help us, did nothing. I would not fly this airline again.


LAN AIRLINES customer review :  6 February 2011 by Rafael Vieira   (Brazil)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business


LAN AIRLINES customer review :  4 February 2011 by S Rogozinski   (USA)

 

Trip Rating :  1/10lass="text2" align="left"> GRU-LIM-SFO. The cabin is classy and seats recline to flatbeds. Service is quite courteous and entertainment (15in AVOD screens) is top-notch. However this is not the best flight if you want to rest. The problem has to do with flight times. The 5hour flight from GRU to LIM is too short to sleep and, if you are coming from Brazil the 12am departure from LIM means that, after meal service, it's already 4am according to your body clock.

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LAN airlines will not even let you complain. Traveling with two small children and speak very little Spanish, from Santiago to Lima then Lima to Los Angeles, the plane broke in Lima. I understand that planes break sometimes but the staff from LAN should communicate with passengers what is going on. After two hours of no information I noticed that everybody got up and either got in line or were leaving the gate. After asking several passengers I found out that the flight was not going to leave for 12 hours and we were supposed to go to the hotel. No one said what hotel or where it was located. In tears and clearly upset, I followed other Spanish speaking passengers and 2 hours later was outside the airport getting on a bus that looked like it was going to break down, without my luggage. No LAN staff members were around to tell us anything, on the bus the driver communicated in Spanish that we were headed 1 hour 40 mins away to downtown Lima in rush hour traffic. It took two hours to check into the hotel, where one of the passengers passed out and needed medical attention, just so we could leave three hours later to travel back to the airport where they made us stand in line again to check in for the flight. I encountered around 100 LAN staff members and not one was helpful. I would ask a question and they would say they had to find out the answer and disappear. Nobody helped with connections, everybody was on their own. Submitted a complaint to customer service and the response took almost three weeks and was in Spanish, go figure! I will never fly LAN or any of their Oneworld Alliance carriers ever again!


LAN AIRLINES customer review :  30 January 2011 by H Williams   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Calling reservations office from USA - usually on recording for 1/2 hour or more, if they answer at all - last time I gave up after 45 minutes with no answer at a non-peak calling time. I also received conflicting information on several occasions - reservations office appears to be staffed by only 2 or 3 people - problems with lan.com website are not addressed - cannot get Lanpass number through web site and if you call reservations, you are told to do it on line. Agent said to send information to email address that turned out to be bogus - if you can use an agency, you probably should, because reservations office is incompetent and unprofessional.


LAN AIRLINES customer review :  29 January 2011 by C Steimer   (Switzerland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SCL-TEM, PMC-PUQ-SCL. First 2 legs were fine, friendly service, decent IFE considering they were short flights. First leg on a pretty new A318, 2nd and 3rd on new A320s, with comfortable leather seats. Final flight was delayed in PUQ for 3 hours, 1 hour delay communicated at checkin counter, afterwards no more communication. Food vouchers handed out. Once in the air, another 3 hour stop at Balmaceda airport. Food vouchers handed out again. Service on the plane was good, friendly FAs on all flights. Communication could have been better. Finally arrived with 6 hours of delay.


LAN AIRLINES customer review :  20 January 2011 by Y Marom   (Canada)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

ass="text1" style="margin-top: 0; margin-bottom: 8px"> Yes

Cabin Flown:

Economy

YYZ-JFK-LIM-CUZ-PEM return. The fligh


LAN AIRLINES customer review :  18 January 2011 by S DePenning   (Colombia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Cabin Flown:

Economy

Round trip Quito to Medellin as well as Quito to Miami. The flight on B767 from Quito to Miami was superb. The seatback entertainment offering music and video was excellent, and it was wonderful to fly a widebody aircrattom">

Yes

Value for Money:

Yes


LAN AIRLINES customer review :  15 January 2011 by S Delgado   (Colombia)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BOG-MIA, two hours delay for technical problems on the plane. Although we did pre check-in our seats, this was changed to different seats along the plane. The line for check-in was so long and slow.

BB">Trip Rating :  3/10

Score 3 out of 10

Recommended:


LAN AIRLINES customer review :  3 January 2011 by C Caceres   (Peru)

 

No

Value for Money:

No

Cabin Flown:

Economy

MIA-LIM, flight was delayed two hours, had to wait for incoming flt from LIM. Old B767, very poor cabin service, LIM-based crew, no one acknowledged it was New Year's Eve (it struck midnight on flight, cabin crew members went to Business galley for a toast, but passengers got nothing). Once they are done with the scarce meal service, FAs vanish until 15 minutes before landing. There is a noticeable difference if you fly LAN to or from SCL with Chilean crew and A340 aircraft. Everything tends to be better. LAN Chile should watch more closely the poor service that LAN Peru and LAN Ecuador deliver.


LAN AIRLINES customer review :  31 December 2010 by T Fields   (USA)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

MIA-UIO-SCL-MIA. MIA-UIO and SCL-MIA in B767, planes new and quite comfortable in coach. Entertainment selection great. Check in at Miami and Santiago was fine. Food adequate and flight service good. Quito-Guayaquil-SCL leg in tired and uncomfortable A320. Seat pitch 30 inches at most - totally unsuited for a 5+hour flight.


LAN AIRLINES customer review :  27 December 2010 by C Sugowdz   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Santiago to Buenos Aires, booked a window seat (2L) but was given an aisle seat at check in, probably because my FF preference is always aisle. Only thing that spoilt the whole experience was the flight attendant refusing to let anyone use the washrooms half an hour out from Buenos Aires. Claimed we were landing but I suspect it was because she wanted easy access to the coat locker. Immigration in Buenos Aires was chaotic and rude and bags took forever. Business certainly did not come out first.


LAN AIRLINES customer review :  22 December 2010 by Esteban Garcia   (Switzerland)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

If you fly from Zürich to Latam, do not use LAN Airlines! They sell you codeshare flights with Iberia through Madrid, but in Zürich airport you can only get the boarding to Madrid (LAN does not have office in Zürich). In Madrid you have to exit the boarding area, go to the LAN counter and get the boarding pass to your final destination. Moreover, web check-in is not allowed in these flights. I will avoid LAN in the future.


LAN AIRLINES customer review :  21 December 2010 by B Imhof   (Peru)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I have been flying LAN for years, and it's quickly becoming the worst airline I have ever dealt with. I work for a travel company and fly within South America and between South America and the US frequently. Their call center and 40% of the time either the representative or the system hang's up the call. If I do get through, the agents are rarely can solve any issue. My current problem is a flight from Buenos Aires to Lima via Cordoba. My wife has a flight with my LANpass point awards, and not only was this ticket almost impossible to get, they also don't want to offer any solution to issues that come up. We looked to see if we could change a date and 3 weeks before the return flight there were no spaces within 2 month of the originally scheduled flight. Next, for the 2nd day, she finds herself at the airport with a "cancelled flight due to weather" in Cordoba. They are finding no solution other than putting us in a position where I have to pay for an upgrade. I have lost all patience for this airline, especially their terrible service in Argentina. I have never seen worse service anywhere, by far the worse airline I've dealt with. As I write this I've been waiting on Hold for 25 minutes with the LAN Call Center.


LAN AIRLINES customer review :  17 December 2010 by L Jones   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

I would suggest spending the extra money, even if it amounts to a few hundred dollars to fly an airline other than LAN to Argentina. After purchasing our tickets four months ago, my wife and I have not only had our itineraries changed four times, but we've been placed us on separate flights after we've repeatedly requested being on the same flight. Furthermore, their justification for placing us on separate flights ended up being completely false and likely motivated by their overbooking our flight. Our flight leaving Buenos Aires had a layover in Santiago, Chile. I was told that I had to have my flight changed because I would not make my connecting flight. My wife, who also left on the same flight from Buenos Aires, was given a non-changing flight that continued back to the US after the stop in Santiago. The fact that we both originated on the same flight, but she was given a continuation and I was told I had to board another flight makes their reasoning behind placing me on another flight completely false. The only rational is that they overbooked the continuing flight and they were attempting to remove people from this flight to accommodate additional passengers in Chile. In trying to get them to rectify this error they simply removed both of us and placed us on earlier flights with an additional stop in another country after a six hour layover. They have no regard for their customers and do not try to honor their contracts. I understand a few changes in a flight but they have changed our flights multiple times with little or no regard to us as customers or the plans we've made. They are very inaccessible as well.


LAN AIRLINES customer review :  14 December 2010 by A McLean   (USA)

 

Trip Rating :  4/10

Value for Money:

Yes

Score 4 out of 10

Recommended:

r>


LAN AIRLINES customer review :  5 December 2010 by Colin Lusty   (Australia)

 

Cabin Flown:

Business

LAX-SCL Business, new 767 on one leg and refurbished 767 on another. On time, good food, service, comfortable seats. The only drawback is the side pairs of seats. The window passenger cannot get out unless they disturb the aisle. One of the two middle seats in the best choice. Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LAX-LIM then LIM-SFO. Los Angles to Lima uneventful - took off from LAX they served drinks then a meal, it was tasty enough but small portions. Cabin crew disappeared until about 2 hours out from Lima then served drinks and supper. Good IFE. B767-300ER looked in reasonable condition for 8 hour flight. On the return leg checked in at Lima took a long time-the agent who did not have good english had to get a supervisor to explain that the flight to LAX was delayed and I would miss my connection to Seoul - so they rebooked me to San Francisco and onwards to Seoul with United. However they did not re-issue my e-ticket which led to some complications at US immigration in SFO.


LAN AIRLINES customer review :  1 December 2010 by John Duffus   (Thailand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

EZE-SCL-LIM return business class. Buenos Aires-Santiago A340, Santiago-Lima B767. All flights on time, aircraft seemed to be refurbished with full flat bed seats which I found comfortable. The welcome onboard the first sector was warm and friendly, thereafter, a little less so. The meals were appropriate for time of day and plentiful. All in all, my first experience on LAN was very positive.


LAN AIRLINES customer review :  9 November 2010 by A O'Connor   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flew 4 times within a space of 6 days with LAN in Argentina and Chile. The first flight was cancelled and we were only informed on arriving at the airport. The check-in staff were very unhelpful and told us to go to the ticket office in the centre of Puntas Arenas (a 20 minute taxi ride away). The staff there weren't much help either and couldn't find space on an alternative flight so we eventually went by bus (14 hours) the next day. We did get our money back though. Flights 2 and 3 were fine. The food was pretty dire - 3 biscuits one of which contained Ham. Puerto Iguazu to Buenos Aires landed at the wrong airport in BA (not the one that was scheduled. Luckily we didn't have a connecting flight. If you did have a connecting flight then you had too get a taxi which you had to pay for. Overall not a good airline but there isn't a huge selection in Argentina and Chile so you would struggle to avoid it.


LAN AIRLINES customer review :  15 October 2010 by H Bergold   (Germany)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

UIO-GYE-SCL. If I can avoid it I wouldn´t fly this airline again. Check-in in Quito was a nightmare - about 15 pax ahead of me, took them 1.5 hrs. My seat was dirty, first drinks were offered over 3 hrs after take off in Quito, food was okay but no more water or other drinks were offered during the flight.


LAN AIRLINES customer review :  15 October 2010 by T Velázquez   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Cabin Flown:

Economy

SYD-AKL-SCL A340, SCL-AEP A320. Check in at SYD airport was easy, staff very friendly. Onboard the food is not that great, but I didn't mind. SCL-AEP was a short flight, at AEP, it took only 5 minutes to get the case and get out from the airport!

argin-bottom: 8px"> Yes

Value for Money:

Yes


LAN AIRLINES customer review :  11 October 2010 by David Ellis   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

AEP - MDZ - AEP. Outbound embarkation efficient, good leather seats, clean plane, friendly FAs, calorie-laden snack box, arrival on time, quick baggage handling. Inbound delayed access to gate so queue snaking around concourse, eventual embarkation held up pax no sitting down, too many mobile phones in use, FAs friendly as before, same snack box, arrival on time, slow baggage handling.


LAN AIRLINES customer review :  7 October 2010 by B Madikin   (Canada)

 

Trip Rating :  9/10

Score 9 out of 10 Yes

Cabin Flown:

Economy

Los Angeles to Santiago Chile. We found LAN via Alaskafont>

Recommended:

Yes

Value for Money:


LAN AIRLINES customer review :  10 September 2010 by Steve Mumby   (USA)

  SYD-AKL-SYD Business class on A340-300. Flights on time. Priority check-in at both ends with fast-track through immigration and security at SYD only. LAN uses the Qantas lounge at both airports. Priority boarding honoured. Seats are very comfortable for sitting with excellent pitch and good width - fully flat for sleeping and extremely comfortable with good padding. IFE was on-demand, but selection of latest releases was limited. Onboard catering was nothing to write home about. FAs fralign="bottom">

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

NYC-LIM-EZE Business Class. Great staff and very comfortable seats on both legs. On the overnight trip to LIM, the seats went completely flat and enabled us to get just under six hours of sleep.


LAN AIRLINES customer review :  29 August 2010 by R Jones   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Madrid to SCL0. I do this route on a regular basis and one of the more pleasant long hauls you will find in economy class. This flight benefits from extended darkness which reduces cabin activity from most passengers right until the last hour or so. Cabin crew efficient and attentive and have the extraordinary nature of working in total silence when dealing with requests for drinks. Self service for snacks in economy a real bonus and plenty available. Water and juice rounds plentiful. The best to South America.


LAN AIRLINES customer review :  23 August 2010 by R Barile   (Mexico)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEX-SCL-EZE return. Very good inflight service. Check-in at MEX and EZE was quick and efficient. Both legs relatively empty, so had two seats for myself. Pitch decent; seats with PTVs and food was OK. Coffee and water offered continuously. Staff well groomed and attentive. EZE-SCL legs operated with new A319s, leather seats and filling snack. Very competitive fare and good service when compared to American carriers serving South America. Terrible website. My credit card was charged twice and had to contact the call center to finalize my booking. Luckily, the problem was solved before my trip. The return flight to MEX was delayed for 1.5 hours and had to run to make my connection. Boarding at EZE is a nightmare; airport staff unprofessional and rude.


LAN AIRLINES customer review :  20 July 2010 by A Robertson   (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Premium Business Class NYC to Guayaquil. The flight from New York was fine, nice plane, on- time departure. Return flight a mess. The flight was cancelled and even 30 minutes after it was supposed to depart, LAN had not announced that the flight was cancelled. They delayed check-in until the only other flight that mor">


LAN AIRLINES customer review :  14 July 2010 by Richard Hattemer   (Germany)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Frankfurt - Santiago - Arica, Calama - Santiago - Frankfurt. Good aspects - new airplanes, clean cabin, comfortable seats, leg room a mite above average, excellent entertainment program, reliable baggage delivery, good snacks on domestic flights and on Frankfurt-Madrid section. Average aspect : some flight att" height="1" background="../images/dot_h.gif">


LAN AIRLINES customer review :  26 June 2010 by Sergio Espinosa   (Chile)

 

Trip Rating :  8/10

Value for Money:

Yes

Cabin Flown:

Score 8 out of 10

Recommended:

Yes




&nbsss="text1" style="margin-top: 0; margin-bottom: 8px">Business

SCL-IPC-PPT return in Premium Business. Both flights on time, with cabin crew that surprised me well with their service and care for details. Good meals (tasty lunch and snacks), very good French and Chilean wines. Seats and IFE system that are among the best. Flight attendants speaks Polynesian and French better than English, thoughp;
Earlier comments have been archived (ie. prior to the date of last comment above).






 


top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2013  Copyright Skytrax