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LAN Airlines Customer Reviews and LAN Airlines Passenger Trip Reports



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LAN Airlines Customer review :  12 February 2013 by Chris Dore    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Santiago - Easter Island (Business Class) Boeing 767. Great seats, lovely breakfast and great service. Flight left on time and arrived almoalign="center">

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LAN Airlines Customer review :  5 March 2013 by Ian Mackay    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A340-300, AKL-SYD. Not bad, seat pitch is 32' with adjustable headrest and the IFE screen is of the large variety. Choice of programmes was also good. There is no power or USB outlet though. Seats was fine for 3 hours, don't think I would have like it long haul though. Staff were helpful and polite. Only major letdown was the food, wouldn't normally comment as I tend to eat before I board but to be offered for breakfast a tiny ham and cheese sandwich, 2 small crackers with a frozen tub of butter and a fruit bowl which consisted of 3 slices of apples and a lonely looking grape is really not acceptable. Even the guy that served me apologized when he saw the look on my face.



LAN Airlines Customer review :  1 March 2013 by S Guest    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In my opinion this was the worst long haul flight that I have experienced in terms of seat comfort, crew service, food and facilities. Seats were hard and narrow. Food choice ran out before trolley reached us and the only food left was ghastly - wst an hour early! How can that be if flight timings are correct?



LAN Airlines Customer review :  12 February 2013 by Chris Dore    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Easter Island - Santiago (Business Class), Boeing 767. Great seats, pretty poor food for business class and awful service (even had to 'ring' for coffee after dinner!). Flight left over one hour late yet managed to arrive on time! How can that be if flight timings are correct?



LAN Airlines Customer review :  4 February 2013 by Vitalij Zabelo    (Lithuania)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-LIM overnight flight. Having flown with LAN many times in the past I found this flight to be not up to par with other LAN flights. Crunky, unhappy, in some instances straight forward rude crew. Shouting "sit down" at a paying customer is unacceptable. What happened to the word 'please'? Meals were served during the first hour after take off, after which crew disappeared for the entire flight. Individual mini bottles of wine with your meal have gone. Now you get just a 'mini glass' that holds a sip of wine. Morning service was abysmal - no hot drinks, reheated scrambled eggs were disgusting and again - unhappy crew what showed you in all possible way that you were a nuisance in their otherwise bright day! Though LAN still wins against their North American competitors, I will think twice if I have to fly with them again.



LAN Airlines Customer review :  17 January 2013 by Harry Prabowo    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked LAN Chile through codeshare with Qantas. Flew SYD-AKL. Confirmed I had dietary meal requested, ok with all Qantas flights I had, but on board with LAN, they offered me a regular meal. The FA said they didn't have the request, and all the dietary meals on board were taken. No extra meal supplied.


Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lima to JFK. Staff at check-in counter friendly and helpful. Very pleasantly surprised by 767-300ER plane. Very neat and new interior with comfortable seats installed. Personal TV monitor (touch-screen) is very new with high definition. by1px.gif" width="736" height="1">


LAN Airlines Customer review :  16 January 2013 by B Wijaya    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money



LAN Airlines Customer review :  9 January 2013 by A Angus    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort


LAN Airlines Customer review :  9 January 2013 by Judy Hart    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently did return MIA-GYE (Ecuador). Long check-in lines (hr+), chaotic procedures, inept desk agents and a computer system out of the 1990's were standard for all flights. Things like overbooking the plane, double booking seats for numerous passengers, refusing to atd>

Staff Service

Catering

Entertainment

Recommended

To and from LAX to Lima plus internal flights to Cusco, and Puno/Juiliaco. Most flights not on time and only explanation was that there was congestion and problems with communications. Originally flight from LAX ran about 30 minutes late so unable to make next internal connection to Cusco. Told that flight already left even thought it was not scheduled for another 30 minutes+. Told to come back to the counter in 50 minutes then may be given a standby ticket to wait in another line with all our luggage. Offered vouchers for lunch - turned out the only option was at McDonalds and then only for two meal choices.



LAN Airlines Customer review :  8 January 2013 by P Alderson    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EZE-SCL. Economy. LAN expect you to be at the airport 3 hours before departure for international flights. They are not joking. Passengers like me who had already checked-in and printed their boarding cards were made to wait outside the cordoned off check-in area. We were admitted after airport security complained about the queue getting in the way of other passengers. After 50 minutes waiting it was my turn but the agent just held his hand up and got out his mobile phone. He was still chatting after I had finished leaving my bags with another agent. Boarded in strict priority of cabin class, frequent flyer status and row numbers - then all got on to the same bus! Cabin crew too busy having coffee to check the boarding cards. Crew surly with no smiles or good-byes. Usual economy class type snack. Arrived on time with fairly quick bag return. My experience on this flight was that LAN staff are all well turned out, check-in areas and aircraft are clean and appear almost new but just scratch the surface and you may find a very different airline to the first impression.



LAN Airlines Customer review :  3 January 2013 by D Garner    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Undertook 2 international flights with LAN - both of over 18 hours duration and 6 internal flights. Would be reluctant to travel LAN again. Ground staff were courteous and helpful if not friendly. I found the onboard crew to be surly and not willing to help with a request for a glass of water, or a passenger who had a nose bleed or helping in re-seating family groups who had been separated. We worked out the seating ourselves and in the end I moved twice to enable family groups to sit together. If travelling on an internal flight ensure that you eat and take a drink with you beforehand. Offered either a lolly or a box which proudly proclaims 'the contents of this box contain no preservatives. Please consume within 48 hours.' However when you open the box there are 3 packets of biscuits which are laden with preservatives. Some planes used on internal flights were not clean.



LAN Airlines Customer review :  2 January 2013 by A Cameron    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-SCL, SCL-AKL. Both flights satisfactory. I found the service very good, the cabin crew were polite and professional. Food was plentiful and good. Offered drinks in between meals, mainly water. The interior was lovely and clean, they supplied everyone with a blanket, pillow and headphones, IFE very good, plenty to keep you entertained. Leg room was decent. Thoroughly enjoyed both trips and will be flying LAN in the future.



LAN Airlines Customer review :  31 December 2012 by KG Curwen    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Santiago to Los Angeles on B767, Dec 2012. Very pleasant flight, much nicer than commercial US airlines. Free food and wine, of good quality. Would try to fly this airline where available.



.gif" width="88" height="17" alt="Score 2 out of 10">
LAN Airlines Customer review :  30 December 2012 by Eric Gonzalez    (USA)

Rating : 2/10

Catering

Entertainment

Recommended

Impossible to book a seat, even though the plane showed plenty of available seats on the web page and the web interface pretended it was allowing the booking of seats. I was traveling with my wife and 4 year old boy, we ended in separate areas of the plane. The rest of the services similar to other airlines in the same route, so not booking again with LAN. Unfortunately there is no score for the booking services that can be rated here.

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Rating : 3/10

Score 3 out of 10

Cab



LAN Airlines Customer review :  23 December 2012 by D Sumi  &in Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have logged 23 flights with LAN, the last one being SCL-PMC-PUQ. Impossible to choose a seat during online check-in (all seats taken, even though I was the 3rd person to check-in). On some other routes I paid a higher fare (2x the normal one) to be able to pre-book a seat, but my seat was changed by LAN. Rude attendants at the counter in SCL. Service from flight attendants vary wildly: on this flight one FA was extremely friendly but the other one seemed annoyed. Food, beverages and IFE all OK.







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