LAN Airlines Customer Reviews and LAN Airlines Passenger Trip Reports

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I recently flew Santiago Chile to Los Angeles with a stop in Lima Peru. Our flight was on an A340-300 which offered a generous seat pitch and fully flat beds. LAN served 3 meals on the flight. Dinner/Late night Snack/Breakfast. All meals were excellent in content and quantity. Inflight staff were constantly at hand. The wine selection was very good.

Frankfurt-Lima, and La Paz-Lima-Frankfurt. For the first flight everything went smoothly, but for the return flight, we were subjected to constant time schedule changes, and we did not get the connecting flight to Madrid at Lima, which had been advanced by one hour without information. We were charged more than 5000 USD as penalty for extra-tickets in Economy class to Frankfurt. The tickets had hardly been issued when the time schedule was again changed and the connecting flight Madrid-Frankfurt was not guaranteed anymore. We had to spend a night at the airport and to board Iberia flights to get back to Europe. Again, employees tried their best to find a solution and cared for my son, who was sick. However, LAN does not seem reliable with no customer service available outside Chile to try and solve such problems.

Sydney to Auckland return on clean, well maintained A340s. The IFE was excellent and the flights both left on time and arrived early. The fare was also extremely competitive for what was, on the whole, a very comfortable experience. LAN however is slightly let down by the indifferent attitude of its cabin crew and its average catering. These however were relatively minor shortcomings on what was a very positive experience.

Recently completed 7 internal and 2 international flights (Sao Paulo/Santiago return) in Economy Class. On each of these flights we have been provided with the same small snack box consisting of peanuts/biscuits and a piece of cake. This is disgraceful inflight service from an international carrier. All of these flights took place during a meal time when something more substantial would have been appreciated. No wine offered at all (even on international flight).

My trip back was much better than my trip to Ecuador. Return trip to New York was in the afternoon compared to midnight on outbound NYC-GYE. Food was also much better coming back to NY than outbound to Guayaquil. Unfortunately, when you travel with lap infants you really have no choice with seats as you are forced to sit in the middle rows as they are the ones that have the extra oxygen mask - you don't get the opportunity to upgrade to business class because you are travelling with a minor, unless you are willing to pay the full price for everyone travelling with you. The choices as far as movies and TV options are decent.

JFK-SCL. Smooth, easy check-in. Flight departed 20 minutes early, despite being full. Boarding efficient and cabin crew polite and professional. Excellent product in Economy, with better leg room, cleaner, newer cabins, and AVOD that is far superior to what any US carrier offers. Food is pitiful in portion size, but is nicely presented and flight attendants come around a few times with more wine, water and after dinner drinks. Bathrooms cleaned throughout the 10 hour flight, and restocked. B767 has the B777 interior architecture, making it feel larger and more open. Regrettably, LAN has to codeshare with AA and is at the mercy of its less than helpful ground staff at JFK.

On a flight from Argentina to Miami we got dinner and breakfast which were inedible, with one tiny cup of coffee and one glass of water (no refills offered on drinks) and the cocktail arrived long after the meal. Flight attendants were unfriendly and the service was grudging. After food and drinks were cleared, the staff disappeared for the night. When I requested something the attendant was rude. It was almost impossible to understand any of the announcements.

Auckland to Sydney. Booked economy class but was upgraded to business class and I was most impressed. Seating was extremely comfortable, the inflight entertainment was a pleasure, and the staff service was excellent without being intrusive. Ground staff were pleasant and helpful, and the flight departed on time.

I flew Premium Business from LIM to MAD on 20th Jan (having been re-booked by Iberia due to a pilots' strike). Seat had a mind of its own: seat back and foot rest kept operating on their own! Seats next to me were reserved for crew and despite my polite complaints I was not moved. Food was abominable and despite registering a complaint with flight attendants and online, I have heard nothing.

AEP-BRC-AEP. Both flights with 1 hour delay. 2 hrs 20 mins flight and catering is a joke (small box with mini snacks). The cabin was dirty in Bariloche for the flight back. My seat was covered with napkins and crumbs. It seems that they don't clean the airplanes in destinations outside Buenos Aires.

UIO-GYE-UIO. First leg: Web check-in worked perfectly. Only took hand bag, so directly to security and gate. Boarding performed by line order, but not reinforced, so result was chaos. Onboard, as usual only one candy, not even a water round. Flight attendants polite and courteous. Departure and arrival ok and on time. Second leg: Web check-in worked perfectly. Boarding not performed by line order, again pure chaos, agents had no interaction with passengers. Onboard, if a passenger asked for water, they honoured the request. Flight attendants polite and professional, but a robotics attitude, zero smiles.

LAX to Santiago was good and so was food and service. LA ground staff were weak and uncoordinated. Arrived in Santiago to see our connecting flight to Buenos Aires had been cancelled. Left on another flight but had to wait for our bags in Buenos Aires. Flight back was OK on the ground and lounges for first class were very nice. Long flight from Lima to Los Angeles, attendants were good but food was pathetic. Cold ham sandwiches for dinner. Not anywhere near the value of a first class flight.

Lima-Easter Island-Lima, Business class. Extremely poor service in Business class. Flight attendants with very poor attitude, trying to avoid and ignore passengers' needs. For the steep prices they are charging, this is unacceptable. Bag was not checked to my final destination and the check-in agent couldn't give me a reasonable explanation. Catering poor, without even offering a coffee before the early morning arrival. No additional drinks service, and should you dare to ask for something else, it is brought to you by a very irritated staff. No lounge at Easter Island airport, 200+ passengers are crowded in a tiny departures hall with no air conditioning. Really hope then will get some healthy competition on this route soon.

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