LAN Airlines Customer Reviews and LAN Airlines Passenger Trip Reports

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SCL-GIG, A320, Dec 3rd. Seat 20J. Extremely messy check-in. We arrived 2 hours before take off. The line was huge, all international flights together. As our e-tickets were TAM ones, we were not allowed to web or even pre check-in. It took us 1hr 20 mins to be checked in, to find our seats had been taken and we were separated. Food on board was not sufficient for a more than 4 hours flight. Beverages were good and crew offered them many times.

Travelled SYD-AKL-SCL-LIM-CUZ-LIM-IGU-AEP-SCL-SYD over 3 weeks in October. All flights on time, aircraft clean and comfortable. Food and service very good, calm and efficient. In flight entertainment on international legs is great with a wide selection, and domestically the pop down screens show a comedy sketch that kept everyone entertained. I would recommend this airline for all flights to and within South America.

Santiago to Sydney, one hour and a half of waiting at the business class check in counter (with no explanation), then flight delayed. Almost nothing to eat in the lounge. Customer Service sent me the same letter of excuses they would use for any type of complaint. Add to that that the IFE is very poor, and you understand that the fact that the rest was ok is not enough to compensate the lack of service.

Buenos Aires to Santiago on new 787. Nice cabin and great IFE but when all is said and done, its just like being on any other aircraft (apart from electric window blinds which despite being fully dimmed, still let a lot of sunlight in). Crew were pleasant, snack and drinks served. Overall a good experience, plus arrived 20 minutes early. Only negative, both my British Airways Gold Baggage tags were missing when I reclaimed my baggage, and it was obvious the cases had not been treated with much care.

Our flight was late from Cusco to Lima causing us to miss our connecting flight to Iquitos. They put us on another flight which departed 5 hours later and gave us vouchers which they said could be used for a free meal at any of the restaurants while we waited. We had lunch at a cafe near our gate and when presenting our vouchers we were told they were not valid because we did not present them before we ordered. A LAN associate was called over and told us there was nothing they could do, and we were stuck with a $60 bill on top of being delayed 5 hours. I will never fly this airline again.

Flew CUS-LIM on a A319 then LIM-GYE on a B767. While the A319 was fairly full, the B767 was only about one third full so plenty of room to spread. Leg room reasonable and seat fine for two hour flight. Soft drinks provided along with better meal than we had expected. Good range of Audio Albums available - much better than I have had on some long-haul Business flights.

Flew GYE-MAD on a B767. Excellent service but I wish they would not serve the meal just after take off. While some people may want to eat and settle down, I prefer to relax a little first. Food good but all served at once which means the main course was cooling by the time we got to it. Same with breakfast - the omelette was tepid by the time I eat it. Plenty of room with a fully flat, horizontal bed, but I must admit this was not very comfortable. I did sleep, but not that well.

We flew out to Lima on 15th Oct (LA2706) and back 2 weeks later on LA2706. On the way over our entertainment system worked only for a couple of hours and then seized up. On the way back neither mine nor my husband's systems worked. We complained and after trying new headphones the problem was not solved. FA shrugged his shoulders and said he could not do anything so we sat with blank screens for 13 hrs. At breakfast not served any tea yet passengers on the opposite side of plane had tea. FA's were rude. My husband also alerted one of them to a plumbing problem in the toilet but instead of trying to look into the problem she just seemed unconcerned. The food on board was tasteless and cold. Our luggage on one internal flight did not arrive with us and came few hours later on another flight yet no explanations was offered initially. I will never want to use LAN again.

GVA-MAD-GYE in Economy. Flight on time, plane was new, seat was ok but nothing special. Cabin crew not particularly friendly, inflight meal have become poorer since last year, the quality and quantity of food is not the same as in the past. In between meals no one shows up with some drinks to offer, you can stand up and grab a drink yourself after walking down the plane until your reach the galley where the cabin crew were reading and chatting. Inflight entertainment is great. Had to pay for extra baggage because only one bag of 23kg is included in the Economy ticket. The price LAN charge me for that extra bag was double than Iberia charged me in the GVA-MAD-GYE leg, and that price LAN charged me is in my opinion too high.

Flew from Santiago to Los Angeles on the A320 and B767. The service was good, flight attendants were very friendly, the planes were clean. Overall it was good.

My friends and I were going to Peru from Miami. At the last minute we were told the flight from Miami to Lima was cancelled. We were taken to a hotel and checked in at 12.30am but had to be in the Lobby at 3am for a 5am flight. When we arrived in Lima we were told our connecting flight to Cuzco had also been cancelled and were again taken to a hotel to be up at 4am for a 6am Flight. The result was we lost a full day our trip and when we finally arrived in Cuzco we were exhausted. The worst part was that we later learned that 2 airplanes full of passengers had left Miami, we had just been bumped!

PMC-SCL return. Booking by Internet as well as payment and check in, no complication. The day I was travelling I arrived too early to the airport, I asked crew if I could fly early, no problem and I flew 90 minutes early, plane came from Punta Arenas, my seat was covered with crumbs, crew didn't gave us earphones, snack was just the same salty and sweet cookies always given, but the variety of beverages was good. Return flight - not long queue to check baggage but few people attending made it slow, FA's always smiling and very nice.

SCL-AEP. Check in at Santiago was fast, premium area great. Lounge ok. Boarding on time and organized. On board, seat comfortable. A319. Flight departed and arrived on time. Crew great.

SCL-IPC return on Boeing 767. Check in online very easy, long queue at airport the day of the flight, but quick. Plane comfortable, tidy, the seat next to me empty so more space, food just edible. Not many options for breakfast, entertainment system very good, FA's smiled and attentive, offered an extra round of beverages before landing. Decent toilets, a little chaotic delivery of baggage at Easter Island, return flight delayed 6 hours. Return flight as good as the other.

LIM-SCL-LIM both flights were on a new 767. First flight was good but service was a bit cold but efficient. The return leg was excellent service was very good always warm and with a smile. IFE system on both flights was very good with a wide range of films, TV series and audio channels.

LIM-SCL-LIM in economy, very good flights, good inflight entertainment and seat comfort. Service on the first flight was fairly good but too cold but on the return flight service was very good always warm and with a smile. Meal services in both flights were fairly good.

I recently took 4 flights with LAN. Ushuaia to Buenos Aires, Sao Paulo to Lima, Lima to Santiago and Santiago to Buenos Aires. All flights were pretty good. Food wasn't spectacular but edible. Flight attendants were nice and friendly. The IFE was excellent and had a wide range of things showing. Would definitely recommend to anyone.

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