Kuwait Airways Passenger Reviews and Kuwait Airways Customer Trip Reports

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KUWAIT AIRWAYS customer review :  27 August 2010 by Jacqueline Watton   (UK)

Heathrow to JFK New York. The staff were friendly, food gorgeous, hot towels, pillows and blankets, and free headphones. On the downside the planes are old and look a little jaded but I saved £800 on the fare between three of us to New York!

KUWAIT AIRWAYS customer review :  18 July 2010 by M Khalid   (UK)

JFK-LHR Business. I flew this airline because it was cheap. Experienced the first unpleasantness at check-in when the ground crew sternly reminded me of the limit of hand- luggage weight - it was only supposed to be 6kg! This could have been said in a more polite and friendly manner. My travel agent said the flight was supposed to be B777 but it turned out to be a tired A340 - seat not comfortable. FA service decent enough.

KUWAIT AIRWAYS customer review :  25 May 2010 by M Kent   (UK)

London to Kuala Lumpur via Kuwait in Economy. The baggage allowance at 32kg fairly generous if you need that much. We booked this after reading other reviews on this website and were prepared for a poor experience, it lived up to the billing! The first experience on boarding was of a filthy plane, chewing gum on the floor and trays dirty from tea/coffee etc - it was obvious the plane had not been cleaned. The planes are old and much of the inflight entertainment either didn't work or was unwatchable (no sound, no picture or if you are fortunate neither) - so prepare some entertainment for yourself. I had ordered a dairy-free meal and was on each occasion given either butter/cheese/yogurt and this gave me no confidence in the rest of the meal being dairy-free. The flight crew were not helpful, and in one instance when tea/coffee was being served, the attendant serving tea said that he would return to me with coffee (and a biscuit). However he forgot, and though when reminded he did return minus the biscuit - when I asked for a biscuit he said he'd already given me one! The food was generally budget quality though water/drinks could be more frequently given out. I found the seats uncomfortable. Some would argue that you get what you pay for - we didn't think it was value for money, we will not be flying Kuwait Airways again. We feel it is worth paying more to save the 5-6 hour stopover in Kuwait (perhaps 7-8 hours on overall travel time) and getting a better level of service.

KUWAIT AIRWAYS customer review :  9 May 2010 by Keith Mitchell   (UK)

Disgusting service throughout the volcanic ash period. We were due to fly back on 17 April from Manila, and were told by a Kuwait Airways spokesman flight cancelled. He said natural disaster not our problem and walked away, we were not even offered a drink of water never mind a hotel, food or drinks. We tried telephoning all next day, they would not even pick up the telephone. We traveled the next day to and from Kuwait Airways at great expense and were told we would be contacted when a flight was available. Eventually we were given a flight with Etihad Airways on 4 May - we will never fly with Kuwait Airways again after being treated this way. It has cost us an absolute fortune.

KUWAIT AIRWAYS customer review :  30 April 2010 by C Tyler   (UK)

Ridiculously cheap fare LHR-KWI-KOC, returning TRV-KWI-LHR. Connection time in Kuwait was reasonable, and all flights on time. Flights full in economy, but staff were pleasant enough and food was standard economy fare. The aircraft interiors were clean and seemed fairly modern. I noticed a few seats that did not recline properly, and was aware that some people had problems with their in-flight entertainment systems. Maybe I was lucky? If you want to take a lot of baggage, the baggage allowance is 40kg! I have never travelled with Kuwait Airways before, but the trip was remarkable value for money over the Easter period. No alcohol served on board, it being a Muslim airline.

KUWAIT AIRWAYS customer review :  27 April 2010 by Ray Short   (Thailand)

BKK-KWI-LHR. Check-in and boarding at Bangkok efficient and courteous. Cabin crew polite and the meal especially enjoyable. The economy section of the cabin was clean and tidy. I don't think the in-flight entertainment was working but I wasn't really too bothered. 7am airside at Kuwait Airport, there are a few duty-free shops to wander around and food and beverages courtesy of McDonalds, Pizza Hut and Costa Coffee. The on-site bank changes money and there are public telephones operated by phone cards than can be purchased in the adjacent shop. There is no internet cafe at the airport, so if you need to check e-mail etc, you will need to bring your own machine and use WiFi. Transit passengers get a voucher to use in the canteen on the mezzanine level. But with 5 hours to kill I went to the visa desk instead and bought a Kuwait visa (3 KD). This allows you to go through immigration into the attached shopping mall. However, aside from a slightly better choice of food and shopping, there is not a massive amount to be gained from venturing in there. KWI-LHR left on time, B777 was more comfortable than the A340 from Bangkok. The crew were attentive and quite entertaining, food and snacks better than average. The in-flight entertainment was functional this time, although clearly in need of upgrading. Kuwait Airways offers a good value service that is efficient and on-time. Non-smokers may not appreciate the ambient fug of cigarette smoke inside Kuwait Airport and the facilities there are a little sparse although the people generally quite friendly and helpful.

KUWAIT AIRWAYS customer review :  26 April 2010 by N Choudhury   (UK)

Appalling customer service throughout the chaos surrounding the closure of airports due to the volcano ash. Very poor communication on their website and through their offices. Staff do not even pick up their phones in the London or Dhaka office. We visited the office in Dhaka and was met with such arrogance and lack of helpfulness. The Dhaka office apparently cannot even confirm passengers get a flight back on as this instruction comes from Kuwait office. Kuwait office won't speak to staff except branch managers and there is no branch manager in Dhaka because he is absent. Flights to Geneva is being offered with they are not offering to pay for connecting flights from Geneva to London.

KUWAIT AIRWAYS customer review :  22 April 2010 by P Noyako   (UK)

LHR-KWI-MNL. I cannot see how this airline's getting favorable reviews.  Cabins not clean, the cabin crew unhelpful and uncaring, inflight entertainment was never fully functional if not working at all - Kuwait Airport was just as bad. Not worth the cheaper ticket at all, fly with any other airline if you have the choice.

KUWAIT AIRWAYS customer review :  22 April 2010 by T Brady   (Australia)

Business class JFK to Heathrow London. Business class on B777 was like business class in the 1970's. To top everything Kuwait airways lost our checked luggage - it's been 12 days and Kuwait Airways customer service is the poorest I have come across - when I ring them the person answering the phone on the other end thinks that it's our fault that the luggage has gone missing.

KUWAIT AIRWAYS customer review :  21 April 2010 by A Chowdhury   (Bangladesh)

Kuwait to Dhaka. 2 hrs from take-off the cabin temperature was not at all comfortable which lasted until landing. Cabin crew just doing their job, Chief Purser having disturbed mood etc. After finishing the meal, the cabin lights went off, no reading light working, no call button responding, no video display screen serviceable - a horrible experience. Interestingly there was no announcement regarding the problem or apology for passenger discomfort. However, I must give credit to for our journey from Cairo for a better service.

KUWAIT AIRWAYS customer review :  13 April 2010 by Michael Downey   (UK)

LHR-JFK. Whilst the cabin is not modern at all (think 1970's Business Class), the seat enabled me to sleep on the overnight return leg, and food served was excellent. For the price paid, I recommend this first class cabin.

KUWAIT AIRWAYS customer review :  8 April 2010 by Michael Kuntze   (Germany)

This was our first flight with Kuwait Airways - and our last! We flew Frankfurt - Dubai, via Kuwait and back. On all 4 flights the planes were old and the entertainment wasn't working. The distance to your front seat in economy is for an 180 cm male person too small! The last branch of the trip was KU flight 171 on April 4th, 2010. The plane should leave Kuwait at 8.55 am. Just before take off the captain announced 'technical problems' and brought the plane back to the boarding site. There we remained in the sun without proper airconditioning and only one glass of water for 3,5 (!) hours. We were not allowed to leave the plane, there was no correct information, the crew was incompetent and very unfriendly in this situation. Even the technical manager of the crisis was way beyond competence and only tried to get rid of passengers, that wanted some attention. Half an hour before the belayed take off more passengers entered the plane. Many seats had to be allocated again. Arab travellers clearly got preferred treatment and were put in empty business seats. During take off the overhead compartment of the emergency breathing system above seat 27 opened and the masks fell down. Three staff members tried to stuff everything back. This incident was the final drop on our decision never to fly Kuwait Airways again.

KUWAIT AIRWAYS customer review :  31 March 2010 by A Stovall   (USA)

JFK-DEL via KWI (KWI and LHR on return). The seats on the long haul flights (B777 3x3x3 configuration) to and from KWI were spacious for economy and reasonably comfortable. The food was fairly tasty and portions generous. The drink selection was meager (had a very difficult time obtaining club soda of all things!). As has been mentioned in nearly every other review, the entertainment systems are old and 2 out of 3 seats don't work. For those that did, the movie selection was paltry. The cabin staff was less friendly than on other airlines for sure, but could be helpful on occasion. Planes seemed to depart on time or close to on time, with on time arrivals as well. Not impressed with KWI - lacks food options and people smoke everywhere despite the signs saying that smoking is not allowed. The short haul flights were significantly less impressive than the long haul. A300 with 2x4x2 configuration.