KUWAIT AIRWAYS review : 8 May 2008 : by Adam Steadman

Customer Rating : 4/5

My route was from London to Kuwait then a transfer through to Manila. London-Kuwait was Business class, food good, and comfort was good although the entertainment system needs an upgrade, but DVD units were available for Business and first class. The seats were comfortable with lots of room, but they don’t lay flat making sleeping still a little uncomfortable. I would happily travel again with Kuwait Airways but only in Business or First Class.

Kuwait Airways review - by Christian Biondi

21 March 2008  Customer Trip Rating :

We travelled with Kuwait Airways from Rome Fiumicino to Mumbai, with transit to Kuwait. On arrival at Mumbai, the baggage was not delivered and we were assured the airline would arrange to forward to us in India when it arrived. After three days it arrived at Mumbai but the serious problem has been that nobody assumed the responsibility to send me the baggage to my hotel, but they said that I would have had to go personally to the airport to collect (approximately 100km of distance). At my expenses I have taken a taxi and have gone in aeroporto. On our return flight, the plane was dirty, old and the cabin staff somewhat lazy. This has been our first experience of Kuwait Airways but also the last one. (User submission originally sent in Italian)

Kuwait Airways review - by Dave Knight

20 March 2008  Customer Trip Rating :

Bangkok to Kuwait and to London. Aircraft clean and tidy, entertainment could do with update. Food was good, soft drinks only served and you only needed to ask for more. Staff were helpful and polite and kind to children.

Kuwait Airways review - by S Schleep

16 March 2008  Customer Trip Rating :

FRA-Kuwait, Kuwait-Delhi, Bombay-Kuwait, Kuwait-FRA. Staff onboard and ground staff friendly and helpful. Entertainment was fine, food delicious. Kuwait airport is fine.

Kuwait Airways review - by K Brackenborough

6 March 2008  Customer Trip Rating :

LHR to BKK via Kuwait. It wasn't your 5 star service but if you are looking for a cheap flight and are not too bothered about frills this is the way to go. The staff were fine, I watched a couple of films although the entertainment system wasn't the most modern (take a book!). The food was delicious in economy and it was generally a pretty easy trip. Kuwait airport is fine and if you have £15 to spare, book in to the private passenger lounge for a shower, free buffet and drinks, massage, internet.

Kuwait Airways review - by Jessica Good

17 February 2008  Customer Trip Rating :

LHR to BKK via Kuwait return. My seat was broken on two of the planes, it would not stay upright. The entertainment system was faulty on all of the flights, some of it was so badly broken there were wires protruding from the controls. Maybe only one screen out of 40 was in working order. The flight attendants were brusque to say the least and service was terrible. We were travelling with my elderly father in law. On our return from BKK to Kuwait, there was a passenger sitting in his allocated seat (the flight begins in Manila) and the flight attendant refused to move them, despite my pleas that we needed to be seated together. We will not be flying with this airline again.

Kuwait Airways review - by D Dunne

12 February 2008  Customer Trip Rating :

I echo the "never again" comment. Return flight Amman to Kuwait in business - delayed over 1 hour due to late arrival of incoming flight with no notification until approx. 10 prior to scheduled departure. Additional delay at departure gate (not KU's fault) due to need to remove unruly passenger. Seat broken with recline "auto-engaged" whenever acceleration or gravity an issue. The final straw came when my checked baggage and that of my colleague (and others) emerged on the carousel soaked and stained with olive oil (and not an insignificant quantity). Despite what I believe to be an official policy of most ME airlines to forbid large quantities of olive oil as checked baggage, it appears that someone called in some favours as well over ten seperate 10 gallon containers of olive oil, with over half now empty due to poor handling and/or inadequate containers, emerged on the carousel. KU has offered me a laughable $80 USD as compensation for my now ruined $400 USD suitcase - but only if I can provide the original purchase receipt. I will avoid KU from now on and in particular the A300 whose hold, and would assume, wiring and other lower hold equipment is now soaked with 50+ gallons of olive oil.

Kuwait Airways review - by R Roberts

12 February 2008  Customer Trip Rating :

Trivandrum - Kuwait - LHR. I thought there would nothing I could add to all the previous comments, they summarise my experiences on every flight I made with Kuwait. Credit where it's due the 777's I were newer and leg room was good in cattle class (the entertainment system was still u/s though!). Overall satisfaction Very Low.

Kuwait Airways review - by Arne Sjolund

17 January 2008  Customer Trip Rating :

Kuwait airlines, never again! Although I had proof that my seat was confirmed from Kuwait to Islamabad, I had to pay additional charges to board the aircraft to return to Islamabad. The ground staff attitude is the worst that I have seen, and I would not recommend this airline to anyone.

Kuwait Airways review - by Joanna Ford

13 January 2008  Customer Trip Rating :

LHR-Kuwait-Bangkok : plane very old and entertainment not working - with 3 children this was a very long flight. Staff need training, as not very polite or helpful - drinks far and few between! Bangkok-Kuwait-LHR even worse - our seats had been moved so my husband was sitting down the plane. Staff rude and would turn service call light off and not even ask what was required. I would never fly Kuwait again, no matter how cheap as safety is more important.

Kuwait Airways review - by P Kalubowila

9 January 2008  Customer Trip Rating :

LHR to Colombo, breaking journey at Kuwait, and returned the same way. There was a three hour delay at Kuwait for the flight to Colombo. Returning to London a five hour delay at Kuwait. The ground staff at Kuwait must get some good training. This is the worst airline I have travelled over the last 35 years.

Kuwait Airways review - by Alia Al Faham

9 January 2008  Customer Trip Rating :

The standard of Kuwait Airways has deteriorated in the past 10 years. Once upon a time I preferred flying Kuwait Airways to British Airways. As a student (1995-1999), I flew back to Kuwait 4 times a year. The service and quality of everything was 100 times better than what it is today. I flew to Damascus twice in the past three weeks and once in Septemeber - I had no choice but Kuwait Airways and it was very bad every time. Cleaning the bathrooms and employing highly qualified staff costs more but will buy a good reputation.

Kuwait Airways review - by Raymond Gozo

4 December 2007  Customer Trip Rating :

LHR-KWI-BKK-MNL. Kuwait Airways is the worst airline I have flown - from booking (seat pre- arrangement) to cabin crew attitude and flight schedule. Many seats on both Airbus 340 and Boeing 777 fleet are broken or not reclining properly, TV screen monitors are of very low quality and most of them do not even work, headset or headphones do not work. As my family and I were travelling in Economy to the Philippines (this is obviously a long haul flight) but they did not give us any toothbrush or toothpaste, apparently this is only for Business and first class. The food is average. The cabin crew - some of them are nice, specially the oriental or asian crew, but OH MY GOD, the but many are rude with an angry and lazy attitude.

Kuwait Airways review - by Phil Strasburg

29 October 2007  Customer Trip Rating :

Cochin to JFK Business class. Check in at Cochin fast and easy. Business class lounge at Cochin rudimentary (one lounge for all airlines). Service on planegood and food ok. Business class seats old style, partial recline. Club at Kuwait nice and they have a smoking room and computers. Business class seats on the Kuwait JFK section in 777 old style - not what you want on a 13 hour flight. Entertainment system had limited movies and didn't work during early part of flight, but crew had separate DVD players available with a few movies. Meals were adequate but not up to standard of other airlines. Cabin crew attentive and pleasant. No alcoholic beverages on the plane , at the Kuwait club or the Kuwait duty free. If you need cigarettes they are under $10 per carton at Kuwait duty free. Security at Kuwait would not allow my wife's knitting needles which were ok in NY, Milan, India and other airports wherever we have travelled.

Kuwait Airways review - by T Langdon

6 September 2007  Customer Trip Rating :

KWI-BAH-KWI Economy. Poor flight. Dirty, cramped seats, no FA interest in helping passengers, or telling passengers to turn off phones when many were using them. Suspended TV screens remained down during takeoff and landing which surely contravenes some airline safety regulation. When is this airline going to be scrapped?

Kuwait Airways review - by Christopher Lalor

30 August 2007  Customer Trip Rating :

LHR-JFK return 1st class. I chose Kuwait Airways because of the low cost of a 1st class ticket, cheaper than most business class seats with major carriers. Check-in fast and simple, given invitation to American Airlines lounge in LHR. Boeing 777, of the 24 First class seats only 7 were occupied. Alcohol free flight, doesn't bother me as I don't drink much anyway, food was excellent as was the service from cabin crew. Flight deck announcements were non-existant. The return flight was also an easy check-in. Once again the service and food was very good, this time only 6 passengers in the cabin. If you can live without the alcohol during the flight (both airport lounges serve ample free alcohol) this is a good deal. The only partially negative was the entertainment system, simple to say the least, to be honest for a 6 hour flight it's not paramount.

Kuwait Airways review - by M Toivonen

9 August 2007  Customer Trip Rating :

Kuwait-Dubai-Kuwait in in Economy. Kwi-Dxb leg the plane was old 320 and Dxb-Kwi it was A310. The service is so poor that there aren't any service. I wonder how people manage with them on longer journeys? FA's didn't smile at all, didn't speak, just throw the food in front of you. The food was okay, not superb but not bad (if you like spicy food). No alcohol but I can cope with that. On the way to Dubai the plane looked like it haven't been cleaned for ages.

Kuwait Airways review - by L Edwards

17 May 2007  Customer Trip Rating :

We travelled Sri from Heathrow to Colombo via Kuwait return. The service we received was mostly very good. Some of the entertainment systems did not work, but what was shown was limited anyway. Not serving alcohol not really an issue though it would have been nice to have a swift one! Food options at the airport were limited but not the airlines' fault. The staff were courteous and good with the kids. Toys provided on all legs of the journey. When our youngest put his hand in the coffee (our fault), they could not have been more attentive. The food was really nice and surprised us all with kids meal and baby food provided as requested. Easy to reach offices to reconfirm flights. I don't know if some of the other people have just had some bad luck, but judging by our experience, I would fly Kuwait again.

Kuwait Airways review - by A Bhamra

25 April 2007  Customer Trip Rating :

I will never fly Kuwait Airways again. Just returned from a round trip London to Thailand - cramped seating, some of the seat recliners did not work, most of the sky entertainment screen did not work. If you tried to complain the staff were disinterested. Was unable to contact local office in Thailand (telephone numbers would not work) to reconfirm my seats for return journey and ended up being split from the rest of my family. Emails sent to Kuwait Airways never got any replies - overall condition and cleanliness of plane very poor, I expected a lot more from such an airline.

Kuwait Airways review - by K Petersen

24 April 2007  Customer Trip Rating :

Always wonder how this airline got the 3 stars. The crew on the flight from KWI-FRA seemed to have a contest about who is rudest to the passengers. Service calls are simply switched off without any reply. Drinks were not served for hours. Thirsty passengers who had to request for a glass of water were given a rude answer and were told in a harsh tone to return to their seats (No seatbelt sign was on). The whole entertainment system is a mess.

Kuwait Airways review - by W Smythe

20 April 2007   Customer Trip Rating : n/a

LHR-KWI-BKK and return in April. The experience was not good and I wouldn't recommend flying with them even if they are the cheapest option. The staff were rude, they were arguing amongst themselves and sitting reading the newspapers. Basically customer service was non existent. Of our four journeys we had working IFE monitors once and hardly any screens seemed to be working. The food wasn't too bad but the FAs were reluctant to serve drinks.

Kuwait Airways review - by Behramjee Ghadially

20 April 2007   Customer Trip Rating : n/a

JFK to Dubai and back. Boeing 777-200ER which had a refurbished interior - seat pitch and width generous as was the A320 I flew from Kuwait to Dubai and back. What impressed me is how improved the standard of KU's cabin crew service as well as inflight entertainment and food choices have become. This was a welcome change from their A 340s which are in shabby shape.

Kuwait Airways review - by Rakesh Ramachandran

8 February 2007

JFK-LHR-KWI-COK return COK-KWI-JFK economy.I had expected the worst as I travelled outbound with my 3 and 7 yr olds. The outbound was an A340 and inbound B777. The 777 seemed to be in better shape than the 340. JFK-LHR crew appeared detached and rude. All the rest were mildly pleasing. Announcements from the flight deck few and far between. Kids did not receive any special attention or goodies. Most of the entertainment monitors were operational in the rows we were seated, so that was a relief. The meals were fine as long as you avoided the spicy curries on some sectors. The transit in LHR involved exiting the aircraft to stand in a long line for baggage screening followed by a mad rush to get back on the aircraft. The one hand bag per person rule is strictly enforced here. And if you have infant feeding bottles that you may have filled up on the flight, be prepared to dump it or sample each bottle in front of security! The transit in Kuwait airport was bland. There was utter chaos for the boarding on the KWI-COK flight as they had moved another flight to the same gate (bus to the aircraft) after all the passengers for our flight were in the closed holding area. I made the return trip without the family and was glad the monitor was working for the KWI-JFK flight. Service good, crew were pleasant and during sleep time between services, snacks were available at the rear of the aircraft if you were willing to venture back there. Without the working monitor though, I'm sure my opinion of the airline would be completely different. Overall impression: not bad, will travel this airline but only after exhausting other choices.

Kuwait Airways review - by Nick Foxall

29 January 2007

If you have a choice do not fly this airline. My bags were slightly overweight, for which I was charged an extortionate amount - only to find out if I was Kuwaiti, this charge wouldn't apply! TV screen did not work, staff unpleasant to say the least and the whole interior of the plane was horrible, panels loose, seats wouldn't stay upright and were ripped in many places. If Kuwait Airways wants to come close to other airlines in the Middle East, a 110% overhaul would be required.

Kuwait Airways review - by Helmut Klöthensack

26 January 2007

FRA-BKK-FRA Business Class. Seats from FRA to KWI not so good than from KWI to BKK . Entertainment was ok. Screens working. Food ok. It was cheap and i fly again.

Kuwait Airways review - by Samuel Cowan

12 January 2007

London to Bangkok return. Out of four seats, three failed to stay upright, and all four had faults with movies - either no picture or no sound. When we informed cabin crew, they just said yes, we know a lot of the screens don't work. With a total of 27 hrs flying time that is in my opinion not acceptable.

Kuwait Airways review - by Andrew McDermott

9 January 2007

Heathrow to Bangkok return First Class. Food: Not bad - boarded starving having missed breakfast - had to wait 2 hours before they would feed me though. Beverages: Soft Drinks only. Entertainment: Awful - no movies on demand just choice of about 10 channels. Seat - bad and old : at full recline it's about 60% of the way there and your feet will be crushed against the seat in front if you don't take them of the foot rest. No laptop charge point. Sorry Kuwait Airways your going to have to step up your game.

Kuwait Airways review - by C Morhain

9 January 2007

London Heathrow - NY JFK and return over the new year. Flight to NYC was delayed. Could find no KA crew at the airport after security to ask how long the delay was likely to be. Was 3.5hrs delayed in the end. Female cabin crew were pretty rude. One (at least) could speak very limited English. Inflight entertainment did not work on most seats. Food limited. No alcohol. Plane was at least 3/4 empty. Return flight was much better. No delay. Cabin crew (this time mostly male) were polite. Flight was half empty. Flight fare was cheap, but I dont think I will fly KA again.

Kuwait Airways review - by Kelly Pestell

20 December 2006

LHR-KWI-BKK return. Cannot complain about food, cabin crew or ground staff, at such a bargain price!! Only let down was Kuwait airport- so boring! Would fly with Kuwait Airways again.

Kuwait Airways review - by Geoffrey Wyndham-Jones

2 October 2006

BAH-KWI Business Class. Flew out with Gulf Air, back with Kuwait Airways. At Bahrain, separate check-in for Business Class and First Class passengers, with a small lounge area to wait in until the flight is called. Easy check-in, with a pass to the Delmon Lounge issued. However, the lounge was far from the gate at which we were boarding so we did not take advantage of it. However, Bahrain Airport has improved on its duty-free area since I last flew through, and this was a further reason for not going through to the Delmon Lounge. The aircraft, an Airbus A310, arrived on time, and we were allowed to board 30 minutes prior to the scheduled take-off time. However, we did notice that, had we been in the Delmon Lounge, the Y Class passengers would have been allowed to board first, with the J Class passengers called for boarding once the Y Class passengers had passed through the J cabin - quite civilised. Once all J Class passengers were embarked, we were offered arabic coffee and dates, again a nice touch. Once the doors had closed, we were addressed from the flight deck, but the Captain must have been reading from a script, and gabbled his way through it. After that, no announcements. We pushed back on time for the 40-minute flight, which was smooth and comfortable. A cold snack meal was served, which was a little uninspired: however, it was on china with steel cutlery, and it was presented well. The FA's were formal rather than friendly, but efficient. The coffee served with the meal was excellent. Again, when we left the aircraft, the cabin crew were in evidence, but had a rather distant manner when wishing the passengers farewell. The aircraft was parked at a gate close to the main arrivals hall, so reasonably fast through immigration; the bags were already on the carousel, and a swift pass through customs. All in all a very reasonable flight, but with a crew lacking warmth and a real interest in the passengers.

Kuwait Airways review - by Jose Kurian

16 September 2006

JFK to TRV (Trivandrum) and return. Business Class. Check in was smooth, seats were very comfortable with plenty of legroom. Onboard service was excellent, very pleasing FAs, very good food that served from trolley in china, with silverware and tablecloth. Dalman lounge at Kuwait was superb; very clean and fresh. Excellent selections of food and drinks (no alcohol) including a full service Costa counter(Costa is just like Starbucks, but better). There is a small lounge at TRV also and it provided some isolation from others. I liked the fact they let the executive class travelers board at the end so you don’t have to queue for security check. Then they will take you on an air-conditioned bus to the plane. Overall, we had a great experience with KU and the fare for Business class was excellent. Our total travel time was about 24 hours each way but we were well rested (on the plane and at the lounge) and not tired at all.

Kuwait Airways review - by Paul Cooper

24 July 2006

LHR to JFK in July 2006. check in very good. No inflight entertainment as all screens out of order also on return trip. Food very good. Return flight not that good temp too high some staff not very good (Russian). Tickets cheep, could not be beaten.

Kuwait Airways review - by Harold Silver

11 July 2006

Frankfurt-Kuwait-Manila and back - cheap rates but even less value for money! Inflight entertainment non existent ,food marginal at best! KA require passengers to reconfirm their flights but the Tel numbers provided are not working! I tried over a whole week and finally had to get a travel agency to get a reconfirmation through a lengthy process involving faxes back and forth! To make matters worse, this is the second time in a row. No one seems to care once they have your money you are left to fend for yourself. They like to change arrangements (in this case departure gate during stopover in Kuwait) without making any announcements. Keep your eyes and ears open, don't expect anyone to care whether or not you catch your plane, it's your problem. They provide transportation, and thats it period! I complained about this highly annoying reconfirmation issue in Manila, they took my e-mail address and (politely, yes!) promised a reply - nothing so far. To sum it up, they have very good rates but what a headache! Never again.

Kuwait Airways review - by Bernie Pritchard

18 June 2006

LHR to JFK. Check in and flight staff polite and helpful - seating comfortable. Not an airline for those into entertainment - as previous reviews state, not all screens work, and one of the films stopped shortly before the end! But if you want to get across the Atlantic for a bargain price, with good service, you can't beat Kuwait Airways.

Kuwait Airways review - by Chris Kershaw

24 May 2006

Travelled London to JFK at Easter. If you really care about drinking alcohol and using an entertainment system then this airline is not for you. However, the flight was very comfortable both ways, with the cabin being far from full. The stewards were pleasant and the food was fine. The fare was also very low, especially considering this was at a holiday period.

Kuwait Airways review - by Jackie Edmonds

10 May 2006

Flew return from LHR to JFK. The flights were on time and very clean, crew excellent and food wonderful. They were the best airline meals I have ever tasted. I bought a few toys on the plane, at about a third of the cost of any other inflight souvenirs I have ever seen, and the crew gave me a few more for my grandchildren. The only problem with the flight was the entertainment system, but on the way back as it wasn't a full plane the crew moved me so I could have two seats to get comfortable and a working monitor.

Kuwait Airways review - by Pat Kewell

7 April 2006

LHR to JFK return. Excellent flights both ways. Polite and attentive staff, very good food, plenty of space in economy to stretch out, particularly on the return. Overall, cheapest London - New York fares allied to excellent service.

Kuwait Airways review - by Michael Edwards

9 February 2006

I flew to Bangkok via Kuwait over the Christmas period and found Kuwait Airways very disappointing. The food wasn't that bad, but apart from that, I can't think of a good thing to saye. There wasn't a good choice of film and the one film that I did actually want to watch was on a channel that didn't want to work. The whole entertainment system was poor. The worst point about the flight was the inflight staff. The wait in Kuwait airport is very boring, there is nothing but a Macdonalds & pizza place to eat and only a small duty free shop. As mentioned in the last opinion a snack was provided but was awful.

Kuwait Airways review - by Sandra Day

17 January 2006

Flew to Bangkok from Heathrow over the Christmas New Year period - ground crew at Heathrow were friendly. Had good seats, no alcohol but no big deal - good choice of meals and tasty on outbound flight, but not so nice on return. The wait for connecting flight at Kuwait was long and boring and there is nothing to do - a snack was provided but was poor. The return journey was worse- bad seats that didn't recline and a long wait again - but this was the cheapest option to get to Bangkok over Christmas.

Kuwait Airways review - by Frank Massey

14 January 2006

London, Kuwait to Manila and back. Poorest airline I have used on long haul. Most of seat tvs not working. Food very poor. Staff mostly Bulgarian - they were okay but had limited things they could give out. No alcohol, which in itself was okay, but selection of juices was cola, sprite, orange juice and a diluted pineapple juice only. Duty free terrible - no one bought anything. Don't use this airline if you can help it.

Kuwait Airways review - by Ashok Malhotra

8 January 2006

We had a disastrous time with Kuwait Airways. Please avoid this airline if at all possible. All the other airlines that fly from the US to India make one stop: British in London, Lufthansa in Frankfurt and so on. Kuwait Airways makes two stops, in London and then in Kuwait. This makes for a significantly longer and more tiring journey. Unlike most other airlines KA does not preassign seats. I called them a few days before our trip and requested 5 seats together. When we got to the airport -- in plenty of time -- there was no record of our request and we were assigned separate seats. This got worse during our return. When we were checking in at Bombay we put our bags on the belt. After the bags gone, the agent asked, "how many bags did you have", we said 7. I have only 6 tags he said. This did get straightened out after some running around and anxiety. They booked us through to New York but could not print out boarding passes for the Kuwait to New York leg. When we landed in Kuwait we had to run -- the flight was late -- to the transit desk to get our boarding cards. Again, although we had reconfirmed our flight and requested seats together there was no record of our request. We were seated separately and my wife and I got stuck in middle seats of a 4 seater. Shortly after taking off from London, my wife tore open the plastic wrapping around a blanket and found the blanket smelling. On opening the blanket we found it had fresh vomit on it! We complained to the head purser who was nice but said he had no idea how it could have happened as all blankets were dry-cleaned after use and inspected. Clearly, this one was not! As you may know, KA does not serve alcohol in the air. Nor is there alcohol available in Kuwait Airport. The food is close to the bottom for airline food.

Kuwait Airways review - by Richard Kirkham

14 December 2005

Flight was on time but I would discourage anyone from flying this airline. No attention was give to our children, the child menus we ordered were not delivered and every TV monitor on the plane was broken. On the flight back to Manila exactly the same was true with the entertainment system broken on every seat, poor meals and average service.

Kuwait Airways review - by J Barclay

2 November 2005

My wife and I had a very pleasant surprise in store on our recent Kuwait Airways flight in F class from JFK to LHR. They use the Swiss F lounge which was the only sore spot - very poor lounge. Flight left on time. The onboard staff were excellent! Delicious food served from trollies, with nice place settings, crystal, silver, the usual nicities in international F. Many selections for starters (Western and Arabic), including caviar service, plus salad, soup (hot!), good mains, cheese plate, fruits, ice cream, dessert, hot tea, espresso. Very elegant presentation and warm, polite FAs. Landed on time and were the first off while others in C and Y held back. The seats are more like business class, but the cabin was spotless. Excellent value for money. Would fly them again!

 

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