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Kuwait Airways Passenger Reviews and Kuwait Airways Customer Trip Reports
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KUWAIT AIRWAYS Customer review : 11 June 2013 by R Mayne (UK) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I booked flights from LHR-JFK back in 2012 and had been worrying every since about my choice due to reviews on
here. Flew 25/5/13. Flight out was delayed by about an hour, no problem. Plane was pretty old but clean. Staff
were friendly and the food was good. Phew. Flight back was also fine. Although customers just deciding to sit
where they liked rather than in allocated seats gave the cabin crew some stress. At £200 cheaper than the next
option I would use them again.
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KUWAIT AIRWAYS Customer review : 30 May 2013 by Wilfred Williamson (Switzerland) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Paris-Kuwait-Mumbai with a stop over in Rome. Boarding was quick and the flight was on time. The plane wasn't
clean. There was dirt between the seats and the folding table had bread crumbs stuck to it! Stopover in Kuwait was
okay. The airport has some restaurants, etc, although the prices are out of this world.
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KUWAIT AIRWAYS Customer review : 28 May 2013 by Armugam Muthu (Malaysia) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Took a trip from Malaysia to NYC back to Malaysia. Our flight from NYC to Kuwait was delayed more than 10 hours.
Just few hours before travelling to Airport in NYC, we did online check in. No information on the website telling
us that the flight was experiencing delays. We drove 60 miles to only find out that the Flight was delayed. Had to
go back home, and when we came at 3am, the staff told us that the flight was departing at 5am. Flight did not
leave until 7.30. NO communication whatsoever.
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KUWAIT AIRWAYS Customer review : 11 May 2013 by Guendalina Rossi (Italy) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelled on 4 flights (Aircraft KU 166, 351, 352, 165) and only on the last one video entertainment and spot
light were working. During the 20 hours I spent with Kuwait Airways, for 80% of these long hours I could not even
read a book. If the system does not work on 3 out of 4 flights, it can't be a coincidence, the person sitting next
to me experienced the same issue. Cabin attendants were useless and the rest of the service was average. I travel
a lot for both business and leisure, there is no continent I haven't been at list twice and I would have expected
much more from an airline representing such a rich state.
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KUWAIT AIRWAYS Customer review : 8 May 2013 by N Kariyawasam (Sri Lanka) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Colombo to Rome. The cabin crew were unfriendly and they took about 10 minutes to bring a cup of water.
The food was okay, the IFE didn't work and it didn't have good movies. The seats were hard and lumpy.
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KUWAIT AIRWAYS Customer review : 25 April 2013 by P Winthrop (UK) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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A340 was probably 18-20 years old but appeared well maintained and was quite comfortable. LHR-JFK left 30 mins. late
but made some of it up en route. IFE was useless. Food was really quite good. The cabin crew were appalling and devoid
of any warmth or friendliness. They did not interact at all with passengers and seemed, at best, disinterested, and at
worst, hostile. I would use Kuwait Airways again, because they are cheap.
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KUWAIT AIRWAYS Customer review : 24 April 2013 by V Jayadevan (UK) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelled with my family, reserved seats in Nov 2012 for flight in March 2013. KA managed to change my
booking so we were separated from my children. Crew including senior steward made no attempt to move us
or keep us informed even after speaking to 7 crew members. On outward flight both planes had no working
entertainment system. When I spoke to senior steward his response was 'you paid for seat only -
entertainment not guaranteed'. There were over 70 seats without entertainment. Toilet did not have a lock -
overhead lockers kept coming loose on take off and landing. Some of the Crew had a don't care attitude. The
fleet of planes are very old - I will never use Kuwait again.
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KUWAIT AIRWAYS Customer review : 24 April 2013 by Ramani Sreenivasaiyer Venkatasubramanian (India) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We flew MAA-KU-JFK and back. The fares were rock-bottom. The planes were old, but the seats, leg room,
service and food were top class. In-flight entertainment was zero as the PTVs were not working on both legs
both ways. Our luggage could have been handled better. Other than these my wife and I had no room for
complaint. The KU-JFK flight was delayed by about 5-6 hours. The return flights were bang on time. Wouldn't
mind flying the airline again and recommend to others. If only they can acquire some new planes.
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KUWAIT AIRWAYS Customer review : 12 April 2013 by Andrew Wade (UK) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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London to Cochin, Kerala, with my wife and son. I booked them because they were at least 25% cheaper than
big name rivals. All 4 flights went smoothly with hardly any delays. Planes are older than some airlines, but
an upside of that is they seem to have more legroom! Entertainment system is also a non event, but I knew
that when booking. The only other minus for some may be the no alcohol policy, but at least you arrive fresh
at your destination! KWI airport is small but clean, with decent facilities and easy to navigate. All outlets
take credit cards even for a small purchases such as single fries or coffee, so no currency hassles. The planes
were clean, the crews helpful and the meals fine and we saved a lot of money by flying with them. I would
recommend over other alternatives if you are making a saving on the fare and I would use them again.
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KUWAIT AIRWAYS Customer review : 18 March 2013 by H Morris (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JFK-LHR, overnight flight. Check in was easy, one of the attendants even offered to carry one of my bags for
me. I had already booked my seat online however the flight wasn't full so without being asked they swapped
me to a row of 3 so I had it all to myself. There was a good amount of legroom, even being 5 ft 11 there was
plenty of space between my knees and the seat in front. The crew were extremely attentive and were happy
to move people around if they were not content with their seat allocation. Every passenger was asked
personally if they were okay or needed anything. The entertainment systems were small but they worked.
Food was good (for aeroplane food). The flight was excellent value for money seeing as it was half as
expensive as all its competitors for the same flight. I would definitely fly with them again.
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KUWAIT AIRWAYS Customer review : 15 March 2013 by Humbul Suleman (Pakistan) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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ISB-KWI-JED round trip. Aircraft's were a bit old but well kept, clean and maintained. Flight attendants were
very co-operative and meals were hot, tasty and sufficient. The Kuwait International Airport was average but
basic facilities were up-to-the-mark. Ground staff was highly professional and very helpful at all airports i.e
Islamabad, Kuwait and Jeddah. My overall experience on this route was memorable and I will recommend to
travel through this airline from Pakistan to Jeddah (KSA).
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KUWAIT AIRWAYS Customer review : 14 March 2013 by John Evans (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Just returned from Bangkok to London via Kuwait. All on time, staff all very pleasant, food ok, did not use
entertainment system so can't comment. Would recommend and fly Kuwait Airways again.
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KUWAIT AIRWAYS Customer review : 26 February 2013 by Indranil Chakrabarty (Australia) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Fairly disorganised. I flew KWI - Delhi. Passable airline. A300-600 old and in a shambles. Hand luggage piled
up in a corner next to the rear left exit and secured by nets. During turbulence it got tossed around. Chilly
A/C. Food not fit for consumption and OJ looked like it, didn't taste like it. FA's mostly polite and helpful.
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KUWAIT AIRWAYS Customer review : 24 January 2013 by S Nair (USA) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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COK-Detroit with stops in Kuwait and JFK. 3 hours delay in Kuwait, refreshments were served. Seats did not
recline and the entertainment system was faulty. We missed our connecting flight in JFK and ground staff
took almost 3 hours to issue fresh boarding passes and hotel vouchers. I was traveling with a child and a
toddler, and this delay was unacceptable. We got to the hotel at 11pm though the flight landed at 6.15pm in
JFK. Would be good value for money if they improved their ground operations.
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KUWAIT AIRWAYS Customer review : 3 January 2013 by V Venugopal (USA) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight 332 on 1/1/13 delayed 4 hours from TRV to Kuwait, caused multiple issues for us with connecting flight
in JFK. So much for on time performance for this airline, very disappointed.
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KUWAIT AIRWAYS Customer review : 25 December 2012 by Kazi Morshed (USA) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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DAC-KUT-JFK. Started on 8 Dec and stayed overnight, on to JFK next day. Found the service ok. Food was
good and portions satisfactory. Only problem was with entertainment. KUT to JFK (Boeing 777) - 13 hours
flight without any entertainment. Headphones provided but sound system not working at all. Cabin crew were
nice but they did nothing with TV or headphone problem. Flight was on time.
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KUWAIT AIRWAYS Customer review : 25 December 2012 by Ardhi Hidayat (Malaysia) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Kuala Lumpur - Jakarta on Airbus A340. Departure delayed 30 minutes due to some technical issue. Aircraft
looked old, judging from the lousy seats and old interior. This is my first time seeing the smallest AVOD
screen on aircraft which are square, lousy headset - all you can hear is the engine noise not the sound from
the movie. The air stewardess was polite and kept asking whether you wanted a refill on your tea or coffee,
they served a nice full meal for such a short flight.
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KUWAIT AIRWAYS Customer review : 20 December 2012 by Rose Bryen (UK) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR - Kuwait - Mumbai and back. Having checked in online with a specific seat, I was disappointed to find my
seat occupied and the flight attendant was unwilling to act. I had to find another seat which was difficult as
the plane was full. The seats were lumpy and food adequate. Attendants rather mechanical and unwilling to
have conversations. 3 hour delay at Kuwait City. The return flights from Mumbai were similar but because
they were not full you could at least spread out and choose a IFE screen that worked. The fact that the
flights were not full is indicative of the standard of aircraft and service. The cheapest prices so you don't get
the best product.
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KUWAIT AIRWAYS Customer review : 20 November 2012 by Desai Swapnil (India) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Mumbai-Kuwait-JFK and back. On our Kuwait to JFK leg we had an unscheduled stop over in Frankfurt. When
we checked with the cabin crew we were told that it was a refuelling stop. They did not even announce this
before take off. During the flight the snacks were left at the back of the flight, however, we were not
informed of this. When I requested a soft drink I was told that if took it, I would not be served during my
meal. During both trips the crew were rude, seats never reclined, food was stale and inadequate, inaudible
in-flight announcements, dirty toilets, no blankets. Would never recommend this airline.
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KUWAIT AIRWAYS Customer review : 15 November 2012 by Paul Burton (UK) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-JFK on 10/11/12 (KU101) and returned on 13/11/12 (KU102) in Business Class. Everything went
smoothly. On arrival at LHR you can use the Gulf Air lounge, which is a very pleasant facility. We boarded
without incident. Appeared to be a quiet flight. Staff members were excellent on both journeys. The food
was interesting. They handed out some entertainment 'i tablet' type of thing, a screen with headphones. It
worked well and there was a broad range of material pre-loaded onto it. The seat / cabin are old fashioned
but not so as to seriously detract from the overall experience. The seat is not a flat folding seat. This is not
BA Club World by any means; however, it is a fraction of the price of club world. On the return you can use
the Oasis lounge at JFK. There was a scrum for the flight at the boarding gate. This was not the fault of the
staff but the passengers. There was a real mix of passengers on the flight; many of whom did not know how
to behave. The staff were very good and insisted on orderly boarding. We left and arrived safely, which is
ultimately all you really want. Staff were courteous and helpful. Otherwise a good experience and it was
£546 cheaper than the next cheapest flight.
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KUWAIT AIRWAYS customer review : 28 September 2012 by J Mafnas (Guam)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
If you are traveling on an extremely tight budget, and don't care how you get to your destination, then this
may be for you. Traveling with a Group of 12, this carrier managed to get our University of Guam Singers from
Manila (MNL) to Kuwait (KWI) (via Bangkok, BKK), connecting to Rome (FCO). Aircraft was an A340 followed
by an A300 that were extremely dated. The cabin looked old and had a stench that was not appealing. The
seats were stained and looked overused. TV monitors were broken and fell out from the harness during the
flight. The entertainment was obviously not working in any of our 12 seats. The inflight crew were like robots
- going from seat to seat asking in the same monotone voice if passengers will be having dinner. No warmth,
no personality in the hosts. In the end, our return flight was cancelled and although they paid for our hotel
stay in Rome, we missed our connecting flights. All 12 of us were later put on another carrier which was much
better than what we experienced originally flying with Kuwait.
KUWAIT AIRWAYS customer review : 25 September 2012 by K Scheuermann (Germany)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
FRA-KWI-CGK. All flights on time, nice, friendly staff, cabin interior quite old (all planes are +/- 20 years
old), therefore poor entertainment due to broken in seat screens. Plenty of space from FRA-KWI due to low
utilization rate (+/- 30 %).
KUWAIT AIRWAYS customer review : 30 August 2012 by A Smith (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-JFK return. Was quite nervous travelling with this airline after reading some reviews on here but was
pleasantly surprised with the service. Both flights on time and actually arrived at the gates early. No queues
for check-in at Heathrow and a very small 10 minute wait at JFK. Boarding a little messy in Heathrow due to
the small number of seats available but this is BAA's problem and not Kuwait's. Hot snacks and a hot meal
served on LHR-JFK leg with a hot meal and cooked breakfast with fruit served on JFK-LHR. In flight
entertainment is seat back TVs on Boeing 777, can be a bit hit and miss, we were a party of four and only
half the screens worked. Overall, offers excellent value for money compared to competitors on this route and
would definitely travel with them again.
KUWAIT AIRWAYS customer review : 21 August 2012 by Jessica Gracias (USA)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
The third time I used Kuwait Airways to travel from New York to Mumbai. I had a very poor experience. I had
a flight change in Kuwait. On both flights, my seat would not work and I had to sit upright for the entire trip.
To make things worse, the TV did not work either. I would not recommend this airline if you have other
options.
KUWAIT AIRWAYS customer review : 10 August 2012 by H Nasar (Germany)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
FRA-KWI-ISB on 4 Aug 2012. FRA-KWI operated with an A300. Seats were comfortable and as I sat in
Emergency Row and I had unlimited Legroom. All Flights were on time and Meal served onboard was very
nice. PTV screens worked well - volume was a bit too low. Flight to ISB operated by an A320. Leather Seats
also were comfortable. So based on that Flight experience I can recommend KU.
KUWAIT AIRWAYS customer review : 3 August 2012 by George McCulloch (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
July 24th 2012 - Flight KU411 Bangkok to Manila. Having previously flown this airline in economy class which
was a poor experience, I was apprehensive about flying them again. To my surprise and satisfaction I could
not fault them on this fight and will use them again in the future.
KUWAIT AIRWAYS customer review : 23 July 2012 by G Tonkinson (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-JFK 28 June 2012 and JFK-LHR 12 July 2012. On the outbound trip there was a 3-hour delay due to 60
passengers from India that were late connecting at Kuwait. On arrival at Heathrow we were advised of the
delay given an apology and a food voucher straight away. On the flight the plane was clean and tidy, the
food was good and we arrived late, but that was acceptable given the early notification. On the return leg
from JFK to LHR the plane was again late to leave but arrived 30 minutes early. The plane was clean and
tidy, the food was again good. Polite, friendly and courteous service from the cabin crew. The aircraft is
almost 15 years old but was clean and what you expect from a modern aircraft. The in-flight entertainment
worked on both trips. I found the trip was excellent value for money.
KUWAIT AIRWAYS customer review : 12 July 2012 by L Looter (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Did the red eye from JFK-LHR. Seats: I had a seat that was clearly broken and it gave me some discomfort. I
could have lived with it for the rest of the flight if I had to and it wasn't absolutely horrible. Either way, there
was plenty of space everywhere and I was just moved to a different seat that didn't have problems. Inflight
entertainment, some screens don't work, but even if they did it's probably not something you'd want to
watch. Screen is tiny and quality is poor and can't pause. Staff courtesy: some were serious, some were
joking around but nobody was particularly rude. Food: they give you a menu at the start of the flight, but it's
useless as they only really have a limited selection. Either way, it's mostly edible if you're hungry, but I
would just recommend eating a big meal before take off and bringing some snacks along if you think you still
might be hungry later on. Overall, this flight cost me 40% less than any other flight that was available. At
that price the minor inconveniences were hardly a big issue. I got on the plane, slept, had food and landed
and paid 40% less. Great value for money.
KUWAIT AIRWAYS customer review : 6 July 2012 by M Lanning (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-JFK return. I cannot fault the service we received. Flight was delayed outbound by 3 hours - but this was
due to a passenger being ill in Kuwait, given refreshment vouchers by the airline. Plenty of leg room - plane
was clean and in very good condition. Staff were friendly and helpful and the food good. Return flight landed
45 minutes early. Inflight entertainment did appear to be a bit hit and miss but I either read or sleep when
flying and this was only a 7 hour flight. Considering these flights were over £200 cheaper than any other
airline, I feel that I received good value for money and would definitely use Kuwait Airways again if the price
was right.
KUWAIT AIRWAYS customer review : 26 June 2012 by A Usmani (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I traveled JFK-LHR-KWI (6/19/2012) and KWI-JFK (6/24/2012) and was pleased with the service. I saw a lot
of negative reviews online after buying my tickets. I was fearful after reading those reviews. The
planes/food/crew were nice. I was amazed at the friendliness of the crew. They were very helpful and
provided everything I asked for and followed through. The TV screens did not function on the departing flight
as was mentioned in some reviews but I was not bothered by it since I do not watch TV on flights and would
rather just sleep.
KUWAIT AIRWAYS customer review : 24 April 2012 by Patrick Prabowo (Indonesia)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CGK-KWI-CAI and AMM-KWI-CGK. Flight from CGK-KWI-CAI was ok. FA's and ground crew ok. A340 is quite
comfortable. PTVs didn't work. Flight from AMM-KWI average. AMM airport is very crowded but ground crews
were very helpful. KWI-CGK flight was terrible. At first 8 hrs layover, then 2hrs delay, after waiting we were
sent back to airport hotel because of another 7 hrs delay. Ground crew at KWI airport are unfriendly. After
finally entering the plane it didn't move for almost 2 hrs before taking off.
KUWAIT AIRWAYS customer review : 21 April 2012 by A Nokes (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-KWI-BKK. Dated aircraft, IFE broken on all flights, rude cabin crew, seats broken, poor food and
communication from the flight crew. No regard for passenger safety, passengers allowed to collect luggage
from overhead locker bins and use toilets whilst aircraft taxing. You get what you pay for!
KUWAIT AIRWAYS customer review : 21 April 2012 by J Smith (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Heathrow to JFK - 2 hours late leaving Heathrow, later diverted to Boston because of poor weather, so 5 hour
delay in total. We were given little information about what was happening and there was confusion about
whether we would be disembarked at Boston or carry on to JFK. No inflight entertainment at all - no screens
working outbound or return. Old, scruffy cabin. Not particularly cheap either. Will never fly them again.
KUWAIT AIRWAYS customer review : 21 April 2012 by D Hob (Australia)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
We went from Heathrow to JFK and this was without doubt the worst flight I have ever taken. Nothing
worked, seats were broken, and the flight staff were rude. First and last time.
KUWAIT AIRWAYS customer review : 11 April 2012 by Paris Caulfield (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Economy class, LHR-JFK, £376 price cheap. Seats are dirty and falling apart. TV not working, flight attendants
are rude, use only short words and they don't know how to smile. Foods are not tasty, not recommended to
anyone.
KUWAIT AIRWAYS customer review : 23 March 2012 by D Woodstock (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-KUW. The aircraft was clean, in fairly new condition with comfortable seats, staff were friendly and the
screen in front of my seat didn't work but my husbands did. Our connecting flight KUW-COL wasn't as good,
the seats were leather which were quite firm with even less leg room. Our return trip was cancelled upon our
arrival to COL airport, which no explanation. Staff booked us onto a Qatar Airways flight. Unfortunately our
agent had neglected to book me a gluten and dairy-free meal, so I went for very long periods on both
journeys with little food.
KUWAIT AIRWAYS customer review : 22 March 2012 by S Mahesh (USA)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
We travelled to India with no entertainment system whatsoever for a 15 hrs flight! Cabin staff acted like it
was not unusual. Seats were not reclining. Cabin staff were not even distributing blankets. Very poor service
in total. I will never recommend to anyone.
KUWAIT AIRWAYS customer review : 20 March 2012 by R Niederman (USA)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
JFK to Kuwait was an uncomfortable trip in Business class. Seats are old, uncomfortable, and the
entertainment system was likewise old. Food was fair to poor.
KUWAIT AIRWAYS customer review : 28 February 2012 by Jane Tenquist (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flew to New York from Heathrow return. Headphones, entertainment and TVs did not work and individual
ceiling lights not working. During outbound flight during the day, shortly after take off all the cabin lights
were turned off so we had an 8 hour flight in darkness with nothing to do. Took same aircraft back a week
later and problem the same.
KUWAIT AIRWAYS customer review : 16 February 2012 by W Adams (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Heathrow to JFK roundtrip in economy. Comfortable enough, good food, cheap fares, but the inflight
entertainment system was the worst I've encountered for many years. Very poor selection of movies and TV,
and on the return leg the screens didn't work in my row. If you want a cheap airline and don't care much
about it having the newest fleet and aren't planning to watch movies for the whole trip, Kuwait Airways will
do the trick.
KUWAIT AIRWAYS customer review : 9 January 2012 by F Ghazi (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
JFK to Dhaka. I was pleasantly surprised I received a superb service. My ailing mother was very well cared
for. Staff were pleasant and co-operative. I understand they have some hardware issues on the plane even
though planes were fairly new, yet travel comfort was about equal to other airline.
KUWAIT AIRWAYS customer review : 4 January 2012 by M Qadeer (USA)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
December 29th 2011 flew from Islamabad to New York JFK. Check-in at Islamabad took a long time because
of a big crowd. Flight left on time. An A300-600 plane, nice roomy seats, clean cabin. Crew were polite and
helpful. Food was pretty good. In Kuwait the next flight was an hour late, again a good B777-200 plane. This
flight was also full. Only bad thing about this airline is the poor entertainment system.
KUWAIT AIRWAYS customer review : 20 December 2011 by R Abdul-Baki (Kuwait)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flew KWI-BEY, good food, drink and service, however could use a more polite crew. Whenever I needed a
request, they took a huge amount of time to take the request and bring it to me. Not a good entertainment
system, most of the time it was broken, and didn't have the shows promised on the website. Roomy seats
however, and good catering. I would suggest for the benefit of this airline is to improve the entertainment
system. Because, check-in, was quick, and the ground handling was great. Just improve the entertainment
system and everything would be perfect.
KUWAIT AIRWAYS customer review : 14 December 2011 by M Qadeer (Pakistan)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Islamabad-Kuwait-New York. From Islamabad to Kuwait, it was A320. Seats very nice spacious and leather.
The food was also very good. Flight left 2 hours late due to a technical problem. From Kuwait to New York, it
was a Boeing 777. There were plenty of vacant seats. Entertainment system on a lot of seats did not work.
Again food and service was good. It was a bargain to fly from Islamabad to JFK and return fare under $950.
On the way back from JFK to Islamabad the same thing. All flights left and arrived on time. They serve no
alcohol, and their entertainment system is not the best. But they provide a great value for your money.
KUWAIT AIRWAYS customer review : 8 November 2011 by Malik Qadeer (Pakistan)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
JFK-Heathrow-Kuwait-Islamabad. Airbus 340 from JFK to Kuwait via London. Flight left on time. On a 6.5 hour
flight, were served dinner and breakfast. There were plenty of free seats. London-Kuwait plane was full.
Kuwait-Islamabad flight was very nice, roomy seats, good food. Their entertainment system is awful. Crew
were courteous and polite. Food was like any other airline. For $950 fare round trip Islamabad-JFK I will fly
Kuwait Airways again.
KUWAIT AIRWAYS customer review : 3 October 2011 by M Qadeer (Pakistan)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Islamabad to JFK. Islamabad to Kuwait was a Boeing 310. Nice clean aircraft. Big leather seats - spacious, and
comfortable seats. Food was pretty good too. Kuwait to JFK flight was a Boeing 777-200. Good condition and
clean plane. Half the plane was empty, so it was comfortable. A lot of seats had TV's not working. Food was good
too. Service was not bad. Less than $950 for a return flight. For this price I will fly Kuwait again. Their
entertainment system needs an upgrade.
KUWAIT AIRWAYS customer review : 19 September 2011 by J Somaney (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
The seats in Business Class barely incline 10% and their fleet is extremely old. My journey from Dallas to Mumbai
took an ungodly 40 hours with long stops in NYC, London, Kuwait and then to Bombay. I have flown in Economy
with other flights that had better seats than Kuwait Airways did in Business. No alcohol was served on those long,
awful flights.
KUWAIT AIRWAYS customer review : 18 September 2011 by A Sagar (USA)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Roundtrip NYC-LHR (technical stop) - KWI-MAA. Booked Economy for the cheapest deal from NYC to Chennai.
Both onward and return flights delayed by more than an hour. Meals good and luggage arrived safely. IFE is dated
and didn't work on both the long legs. Average service. Aircraft look old. Will avoid next time.
KUWAIT AIRWAYS customer review : 15 September 2011 by J Armstrong (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
This was the only available flight returning from New York to Heathrow after the hurricane. BA cancelled our flight
and couldn't give us another until a week later. The airline was fine, although I wouldn't choose to fly with them
again, staff were fine, plane good and it set off on time. Downside was the other passengers who did not
understand air safety. One woman got out of her seat when the plane was climbing, and children didn't seem to
want to wear seatbelts. Other than that and it costing £8,000 for 5 of us it was fine.
KUWAIT AIRWAYS customer review : 14 September 2011 by S Philip (USA)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
They have fallen behind in their customer service. I have travelled with them for 3 years in a row and have seen
their service taking a downward spiral. The food has become worse. No bassinet for 6 month old baby even
though it was requested while booking the flight 3 months ago. I have to give them credit for keeping time during
all the 3 flights I travelled.
KUWAIT AIRWAYS customer review : 14 September 2011 by R Rouse (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-KWI-BKK*-MNL - (Tech stop BKK). Flew this route a few days ago, and agree with earlier comments. Online
check-in in London only results in you getting an online check-in receipt and nothing else, not even priority check-in
desk at LHR. Aircraft are dated, IFE almost never works. Food is pretty bland and nasty, aircraft dirty and crew can
be quite rude and snappy. Safety is low priority, with no real checks prior to departure, passengers wandering
around whilst taxiing, mobile phone on throughout the flight, lots of passengers listening to music on headphones
during takeoff and landing. The only good point is in KWI if you go landside there is plenty to do, whilst there is
almost nothing airside. Tech stop in BKK has you remaining on the aircraft whilst being chased by people with
vacuum cleaners. Have cancelled my return ticket and flying with another airline.
KUWAIT AIRWAYS customer review : 31 August 2011 by James Saunders (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Heathrow to Manila return. Our first flight was 24 hrs delayed (although they were good with their compensation
and putting us up in hotel etc.). Flight also delayed once in Kuwait. Planes had seats that either did not recline or
reclined whether you wanted them to or not. Constant requests to put seat up for take off by cabin crew were
only met with blank faces when I said it was the broken seats and I could not fix it. Entertainment system was
poor when it worked, with films finishing half way through or jumping from one thing to another. Food was good.
KUWAIT AIRWAYS customer review : 25 July 2011 by R Smith (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LDN-KWI-DEL return. Outbound travel LND-KWI no TV at all. KWI-DEL was old fleet and smelt strongly of
disinfectant. Staff were unhelpful and seating space cramped. Return travel, of 9 travelling only 3 TV screen
worked, Cabin Staff were rude, inconsistent and extremely slow. Took 30 mins before someone attended to a
request for a cup of water. Children were allowed to jump on seats and run about plane unaided during flight, when
it came to land some refused to wear seat belts. Safety landing procedures, like setting chairs and footrests in
position were ignored. Cabin crew were lax on take off with mobile users. When asked for help to put bag in
overhead stowage, was told by air hostess she had no procedure to a bag in stowage. The only good point was
flights were reasonably on time.
KUWAIT AIRWAYS customer review : 4 July 2011 by Yousef Ali (Kuwait)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Kuwait Airways-New York stopping in London Heathrow. Before take off people were using their mobile phones.
We were told that only passengers travelling to London Heathrow would be departing the aircraft after what
seemed 30mins we were told that we also had to leave the aircraft and wait at London Heathrow. The inflight
system was poor and one of our screens wasn't working so we asked the air hostess to reboot it like on all the
other airlines and instead she said it was normal that the TV wasn't working. We also told her that the seats would
not recline and she said that too was normal.
KUWAIT AIRWAYS customer review : 14 June 2011 by Ayesha Choudhury (USA)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I travelled Kuwait Airways to Dhaka from New York. The seats on the aircraft are way to narrow
and leg room poor. The PTV screens don't even function. I was one of the unfortunate ones that
got a seat with no sound for my TV. The staff were rude and did not attend to you (even the
call bell doesn't work!). Bathrooms dirty and lacking supplies. I personally did not enjoy my
travel with this airline, however, everyone is entitled to their own opinion. If you consider
flying with Kuwait Airways for low rate, be prepared to hear "you get what you paid for".
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