Kuwait Airways Passenger Reviews and Kuwait Airways Customer Trip Reports   a World 3-Star Airline       Add your Kuwait Airways customer review   Kuwait Airways detailed 3-Star ranking   Airline Reviews : A-Z Index   Customer Review scoring : Kuwait Airways   4 out of 10 208 reviews

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	KUWAIT AIRWAYS Customer review :  11 June 2013 by R Mayne    (UK)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	I booked flights from LHR-JFK back in 2012 and had been worrying every since about my choice due to reviews on here. Flew 25/5/13. Flight out was delayed by about an hour, no problem. Plane was pretty old but clean. Staff were friendly and the food was good. Phew. Flight back was also fine. Although customers just deciding to sit where they liked rather than in allocated seats gave the cabin crew some stress. At £200 cheaper than the next option I would use them again.

	KUWAIT AIRWAYS Customer review :  30 May 2013 by Wilfred Williamson    (Switzerland)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew Paris-Kuwait-Mumbai with a stop over in Rome. Boarding was quick and the flight was on time. The plane wasn't clean. There was dirt between the seats and the folding table had bread crumbs stuck to it! Stopover in Kuwait was okay. The airport has some restaurants, etc, although the prices are out of this world.

	KUWAIT AIRWAYS Customer review :  28 May 2013 by Armugam Muthu    (Malaysia)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Took a trip from Malaysia to NYC back to Malaysia. Our flight from NYC to Kuwait was delayed more than 10 hours. Just few hours before travelling to Airport in NYC, we did online check in. No information on the website telling us that the flight was experiencing delays. We drove 60 miles to only find out that the Flight was delayed. Had to go back home, and when we came at 3am, the staff told us that the flight was departing at 5am. Flight did not leave until 7.30. NO communication whatsoever.

	KUWAIT AIRWAYS Customer review :  11 May 2013 by Guendalina Rossi    (Italy)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Travelled on 4 flights (Aircraft KU 166, 351, 352, 165) and only on the last one video entertainment and spot light were working. During the 20 hours I spent with Kuwait Airways, for 80% of these long hours I could not even read a book. If the system does not work on 3 out of 4 flights, it can't be a coincidence, the person sitting next to me experienced the same issue. Cabin attendants were useless and the rest of the service was average. I travel a lot for both business and leisure, there is no continent I haven't been at list twice and I would have expected much more from an airline representing such a rich state.

	KUWAIT AIRWAYS Customer review :  8 May 2013 by N Kariyawasam    (Sri Lanka)
	Rating : 4/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Colombo to Rome. The cabin crew were unfriendly and they took about 10 minutes to bring a cup of water. The food was okay, the IFE didn't work and it didn't have good movies. The seats were hard and lumpy.

	KUWAIT AIRWAYS Customer review :  25 April 2013 by P Winthrop    (UK)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	A340 was probably 18-20 years old but appeared well maintained and was quite comfortable. LHR-JFK left 30 mins. late but made some of it up en route. IFE was useless. Food was really quite good. The cabin crew were appalling and devoid of any warmth or friendliness. They did not interact at all with passengers and seemed, at best, disinterested, and at worst, hostile. I would use Kuwait Airways again, because they are cheap.

	KUWAIT AIRWAYS Customer review :  24 April 2013 by V Jayadevan    (UK)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Travelled with my family, reserved seats in Nov 2012 for flight in March 2013. KA managed to change my booking so we were separated from my children. Crew including senior steward made no attempt to move us or keep us informed even after speaking to 7 crew members. On outward flight both planes had no working entertainment system. When I spoke to senior steward his response was 'you paid for seat only - entertainment not guaranteed'. There were over 70 seats without entertainment. Toilet did not have a lock - overhead lockers kept coming loose on take off and landing. Some of the Crew had a don't care attitude. The fleet of planes are very old - I will never use Kuwait again.

	KUWAIT AIRWAYS Customer review :  24 April 2013 by Ramani Sreenivasaiyer Venkatasubramanian    (India)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	We flew MAA-KU-JFK and back. The fares were rock-bottom. The planes were old, but the seats, leg room, service and food were top class. In-flight entertainment was zero as the PTVs were not working on both legs both ways. Our luggage could have been handled better. Other than these my wife and I had no room for complaint. The KU-JFK flight was delayed by about 5-6 hours. The return flights were bang on time. Wouldn't mind flying the airline again and recommend to others. If only they can acquire some new planes.

	KUWAIT AIRWAYS Customer review :  12 April 2013 by Andrew Wade    (UK)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	London to Cochin, Kerala, with my wife and son. I booked them because they were at least 25% cheaper than big name rivals. All 4 flights went smoothly with hardly any delays. Planes are older than some airlines, but an upside of that is they seem to have more legroom! Entertainment system is also a non event, but I knew that when booking. The only other minus for some may be the no alcohol policy, but at least you arrive fresh at your destination! KWI airport is small but clean, with decent facilities and easy to navigate. All outlets take credit cards even for a small purchases such as single fries or coffee, so no currency hassles. The planes were clean, the crews helpful and the meals fine and we saved a lot of money by flying with them. I would recommend over other alternatives if you are making a saving on the fare and I would use them again.

	KUWAIT AIRWAYS Customer review :  18 March 2013 by H Morris    (UK)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	JFK-LHR, overnight flight. Check in was easy, one of the attendants even offered to carry one of my bags for me. I had already booked my seat online however the flight wasn't full so without being asked they swapped me to a row of 3 so I had it all to myself. There was a good amount of legroom, even being 5 ft 11 there was plenty of space between my knees and the seat in front. The crew were extremely attentive and were happy to move people around if they were not content with their seat allocation. Every passenger was asked personally if they were okay or needed anything. The entertainment systems were small but they worked. Food was good (for aeroplane food). The flight was excellent value for money seeing as it was half as expensive as all its competitors for the same flight. I would definitely fly with them again.

	KUWAIT AIRWAYS Customer review :  15 March 2013 by Humbul Suleman    (Pakistan)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	ISB-KWI-JED round trip. Aircraft's were a bit old but well kept, clean and maintained. Flight attendants were very co-operative and meals were hot, tasty and sufficient. The Kuwait International Airport was average but basic facilities were up-to-the-mark. Ground staff was highly professional and very helpful at all airports i.e Islamabad, Kuwait and Jeddah. My overall experience on this route was memorable and I will recommend to travel through this airline from Pakistan to Jeddah (KSA).

	KUWAIT AIRWAYS Customer review :  14 March 2013 by John Evans    (UK)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Just returned from Bangkok to London via Kuwait. All on time, staff all very pleasant, food ok, did not use entertainment system so can't comment. Would recommend and fly Kuwait Airways again.

	KUWAIT AIRWAYS Customer review :  26 February 2013 by Indranil Chakrabarty    (Australia)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Fairly disorganised. I flew KWI - Delhi. Passable airline. A300-600 old and in a shambles. Hand luggage piled up in a corner next to the rear left exit and secured by nets. During turbulence it got tossed around. Chilly A/C. Food not fit for consumption and OJ looked like it, didn't taste like it. FA's mostly polite and helpful.

	KUWAIT AIRWAYS Customer review :  24 January 2013 by S Nair    (USA)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	COK-Detroit with stops in Kuwait and JFK. 3 hours delay in Kuwait, refreshments were served. Seats did not recline and the entertainment system was faulty. We missed our connecting flight in JFK and ground staff took almost 3 hours to issue fresh boarding passes and hotel vouchers. I was traveling with a child and a toddler, and this delay was unacceptable. We got to the hotel at 11pm though the flight landed at 6.15pm in JFK. Would be good value for money if they improved their ground operations.

	KUWAIT AIRWAYS Customer review :  3 January 2013 by V Venugopal    (USA)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flight 332 on 1/1/13 delayed 4 hours from TRV to Kuwait, caused multiple issues for us with connecting flight in JFK. So much for on time performance for this airline, very disappointed.

	KUWAIT AIRWAYS Customer review :  25 December 2012 by Kazi Morshed    (USA)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	DAC-KUT-JFK. Started on 8 Dec and stayed overnight, on to JFK next day. Found the service ok. Food was good and portions satisfactory. Only problem was with entertainment. KUT to JFK (Boeing 777) - 13 hours flight without any entertainment. Headphones provided but sound system not working at all. Cabin crew were nice but they did nothing with TV or headphone problem. Flight was on time.

	KUWAIT AIRWAYS Customer review :  25 December 2012 by Ardhi Hidayat    (Malaysia)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Kuala Lumpur - Jakarta on Airbus A340. Departure delayed 30 minutes due to some technical issue. Aircraft looked old, judging from the lousy seats and old interior. This is my first time seeing the smallest AVOD screen on aircraft which are square, lousy headset - all you can hear is the engine noise not the sound from the movie. The air stewardess was polite and kept asking whether you wanted a refill on your tea or coffee, they served a nice full meal for such a short flight.

	KUWAIT AIRWAYS Customer review :  20 December 2012 by Rose Bryen    (UK)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LHR - Kuwait - Mumbai and back. Having checked in online with a specific seat, I was disappointed to find my seat occupied and the flight attendant was unwilling to act. I had to find another seat which was difficult as the plane was full. The seats were lumpy and food adequate. Attendants rather mechanical and unwilling to have conversations. 3 hour delay at Kuwait City. The return flights from Mumbai were similar but because they were not full you could at least spread out and choose a IFE screen that worked. The fact that the flights were not full is indicative of the standard of aircraft and service. The cheapest prices so you don't get the best product.

	KUWAIT AIRWAYS Customer review :  20 November 2012 by Desai Swapnil    (India)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Mumbai-Kuwait-JFK and back. On our Kuwait to JFK leg we had an unscheduled stop over in Frankfurt. When we checked with the cabin crew we were told that it was a refuelling stop. They did not even announce this before take off. During the flight the snacks were left at the back of the flight, however, we were not informed of this. When I requested a soft drink I was told that if took it, I would not be served during my meal. During both trips the crew were rude, seats never reclined, food was stale and inadequate, inaudible in-flight announcements, dirty toilets, no blankets. Would never recommend this airline.

	KUWAIT AIRWAYS Customer review :  15 November 2012 by Paul Burton    (UK)
	Rating : 8/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LHR-JFK on 10/11/12 (KU101) and returned on 13/11/12 (KU102) in Business Class. Everything went smoothly. On arrival at LHR you can use the Gulf Air lounge, which is a very pleasant facility. We boarded without incident. Appeared to be a quiet flight. Staff members were excellent on both journeys. The food was interesting. They handed out some entertainment 'i tablet' type of thing, a screen with headphones. It worked well and there was a broad range of material pre-loaded onto it. The seat / cabin are old fashioned but not so as to seriously detract from the overall experience. The seat is not a flat folding seat. This is not BA Club World by any means; however, it is a fraction of the price of club world. On the return you can use the Oasis lounge at JFK. There was a scrum for the flight at the boarding gate. This was not the fault of the staff but the passengers. There was a real mix of passengers on the flight; many of whom did not know how to behave. The staff were very good and insisted on orderly boarding. We left and arrived safely, which is ultimately all you really want. Staff were courteous and helpful. Otherwise a good experience and it was £546 cheaper than the next cheapest flight.

KUWAIT AIRWAYS customer review :  28 September 2012 by J Mafnas   (Guam)

If you are traveling on an extremely tight budget, and don't care how you get to your destination, then this may be for you. Traveling with a Group of 12, this carrier managed to get our University of Guam Singers from Manila (MNL) to Kuwait (KWI) (via Bangkok, BKK), connecting to Rome (FCO). Aircraft was an A340 followed by an A300 that were extremely dated. The cabin looked old and had a stench that was not appealing. The seats were stained and looked overused. TV monitors were broken and fell out from the harness during the flight. The entertainment was obviously not working in any of our 12 seats. The inflight crew were like robots - going from seat to seat asking in the same monotone voice if passengers will be having dinner. No warmth, no personality in the hosts. In the end, our return flight was cancelled and although they paid for our hotel stay in Rome, we missed our connecting flights. All 12 of us were later put on another carrier which was much better than what we experienced originally flying with Kuwait.

KUWAIT AIRWAYS customer review :  25 September 2012 by K Scheuermann   (Germany)

FRA-KWI-CGK. All flights on time, nice, friendly staff, cabin interior quite old (all planes are +/- 20 years old), therefore poor entertainment due to broken in seat screens. Plenty of space from FRA-KWI due to low utilization rate (+/- 30 %).

KUWAIT AIRWAYS customer review :  30 August 2012 by A Smith   (UK)

LHR-JFK return. Was quite nervous travelling with this airline after reading some reviews on here but was pleasantly surprised with the service. Both flights on time and actually arrived at the gates early. No queues for check-in at Heathrow and a very small 10 minute wait at JFK. Boarding a little messy in Heathrow due to the small number of seats available but this is BAA's problem and not Kuwait's. Hot snacks and a hot meal served on LHR-JFK leg with a hot meal and cooked breakfast with fruit served on JFK-LHR. In flight entertainment is seat back TVs on Boeing 777, can be a bit hit and miss, we were a party of four and only half the screens worked. Overall, offers excellent value for money compared to competitors on this route and would definitely travel with them again.

KUWAIT AIRWAYS customer review :  21 August 2012 by Jessica Gracias   (USA)

The third time I used Kuwait Airways to travel from New York to Mumbai. I had a very poor experience. I had a flight change in Kuwait. On both flights, my seat would not work and I had to sit upright for the entire trip. To make things worse, the TV did not work either. I would not recommend this airline if you have other options.

KUWAIT AIRWAYS customer review :  10 August 2012 by H Nasar   (Germany)

FRA-KWI-ISB on 4 Aug 2012. FRA-KWI operated with an A300. Seats were comfortable and as I sat in Emergency Row and I had unlimited Legroom. All Flights were on time and Meal served onboard was very nice. PTV screens worked well - volume was a bit too low. Flight to ISB operated by an A320. Leather Seats also were comfortable. So based on that Flight experience I can recommend KU.

KUWAIT AIRWAYS customer review :  3 August 2012 by George McCulloch   (UK)

July 24th 2012 - Flight KU411 Bangkok to Manila. Having previously flown this airline in economy class which was a poor experience, I was apprehensive about flying them again. To my surprise and satisfaction I could not fault them on this fight and will use them again in the future.

KUWAIT AIRWAYS customer review :  23 July 2012 by G Tonkinson   (UK)

LHR-JFK 28 June 2012 and JFK-LHR 12 July 2012. On the outbound trip there was a 3-hour delay due to 60 passengers from India that were late connecting at Kuwait. On arrival at Heathrow we were advised of the delay given an apology and a food voucher straight away. On the flight the plane was clean and tidy, the food was good and we arrived late, but that was acceptable given the early notification. On the return leg from JFK to LHR the plane was again late to leave but arrived 30 minutes early. The plane was clean and tidy, the food was again good. Polite, friendly and courteous service from the cabin crew. The aircraft is almost 15 years old but was clean and what you expect from a modern aircraft. The in-flight entertainment worked on both trips. I found the trip was excellent value for money.

KUWAIT AIRWAYS customer review :  12 July 2012 by L Looter   (UK)

Did the red eye from JFK-LHR. Seats: I had a seat that was clearly broken and it gave me some discomfort. I could have lived with it for the rest of the flight if I had to and it wasn't absolutely horrible. Either way, there was plenty of space everywhere and I was just moved to a different seat that didn't have problems. Inflight entertainment, some screens don't work, but even if they did it's probably not something you'd want to watch. Screen is tiny and quality is poor and can't pause. Staff courtesy: some were serious, some were joking around but nobody was particularly rude. Food: they give you a menu at the start of the flight, but it's useless as they only really have a limited selection. Either way, it's mostly edible if you're hungry, but I would just recommend eating a big meal before take off and bringing some snacks along if you think you still might be hungry later on. Overall, this flight cost me 40% less than any other flight that was available. At that price the minor inconveniences were hardly a big issue. I got on the plane, slept, had food and landed and paid 40% less. Great value for money.

KUWAIT AIRWAYS customer review :  6 July 2012 by M Lanning   (UK)

LHR-JFK return. I cannot fault the service we received. Flight was delayed outbound by 3 hours - but this was due to a passenger being ill in Kuwait, given refreshment vouchers by the airline. Plenty of leg room - plane was clean and in very good condition. Staff were friendly and helpful and the food good. Return flight landed 45 minutes early. Inflight entertainment did appear to be a bit hit and miss but I either read or sleep when flying and this was only a 7 hour flight. Considering these flights were over £200 cheaper than any other airline, I feel that I received good value for money and would definitely use Kuwait Airways again if the price was right.

KUWAIT AIRWAYS customer review :  26 June 2012 by A Usmani   (USA)

I traveled JFK-LHR-KWI (6/19/2012) and KWI-JFK (6/24/2012) and was pleased with the service. I saw a lot of negative reviews online after buying my tickets. I was fearful after reading those reviews. The planes/food/crew were nice. I was amazed at the friendliness of the crew. They were very helpful and provided everything I asked for and followed through. The TV screens did not function on the departing flight as was mentioned in some reviews but I was not bothered by it since I do not watch TV on flights and would rather just sleep.

KUWAIT AIRWAYS customer review :  24 April 2012 by Patrick Prabowo   (Indonesia)

CGK-KWI-CAI and AMM-KWI-CGK. Flight from CGK-KWI-CAI was ok. FA's and ground crew ok. A340 is quite comfortable. PTVs didn't work. Flight from AMM-KWI average. AMM airport is very crowded but ground crews were very helpful. KWI-CGK flight was terrible. At first 8 hrs layover, then 2hrs delay, after waiting we were sent back to airport hotel because of another 7 hrs delay. Ground crew at KWI airport are unfriendly. After finally entering the plane it didn't move for almost 2 hrs before taking off.

KUWAIT AIRWAYS customer review :  21 April 2012 by A Nokes   (UK)

LHR-KWI-BKK. Dated aircraft, IFE broken on all flights, rude cabin crew, seats broken, poor food and communication from the flight crew. No regard for passenger safety, passengers allowed to collect luggage from overhead locker bins and use toilets whilst aircraft taxing. You get what you pay for!

KUWAIT AIRWAYS customer review :  21 April 2012 by J Smith   (UK)

Heathrow to JFK - 2 hours late leaving Heathrow, later diverted to Boston because of poor weather, so 5 hour delay in total. We were given little information about what was happening and there was confusion about whether we would be disembarked at Boston or carry on to JFK. No inflight entertainment at all - no screens working outbound or return. Old, scruffy cabin. Not particularly cheap either. Will never fly them again.

KUWAIT AIRWAYS customer review :  21 April 2012 by D Hob   (Australia)

We went from Heathrow to JFK and this was without doubt the worst flight I have ever taken. Nothing worked, seats were broken, and the flight staff were rude. First and last time.

KUWAIT AIRWAYS customer review :  11 April 2012 by Paris Caulfield   (UK)

Economy class, LHR-JFK, £376 price cheap. Seats are dirty and falling apart. TV not working, flight attendants are rude, use only short words and they don't know how to smile. Foods are not tasty, not recommended to anyone.

KUWAIT AIRWAYS customer review :  23 March 2012 by D Woodstock   (UK)

LHR-KUW. The aircraft was clean, in fairly new condition with comfortable seats, staff were friendly and the screen in front of my seat didn't work but my husbands did. Our connecting flight KUW-COL wasn't as good, the seats were leather which were quite firm with even less leg room. Our return trip was cancelled upon our arrival to COL airport, which no explanation. Staff booked us onto a Qatar Airways flight. Unfortunately our agent had neglected to book me a gluten and dairy-free meal, so I went for very long periods on both journeys with little food.

KUWAIT AIRWAYS customer review :  22 March 2012 by S Mahesh   (USA)

We travelled to India with no entertainment system whatsoever for a 15 hrs flight! Cabin staff acted like it was not unusual. Seats were not reclining. Cabin staff were not even distributing blankets. Very poor service in total. I will never recommend to anyone.

KUWAIT AIRWAYS customer review :  20 March 2012 by R Niederman   (USA)

JFK to Kuwait was an uncomfortable trip in Business class. Seats are old, uncomfortable, and the entertainment system was likewise old. Food was fair to poor.

KUWAIT AIRWAYS customer review :  28 February 2012 by Jane Tenquist   (UK)

Flew to New York from Heathrow return. Headphones, entertainment and TVs did not work and individual ceiling lights not working. During outbound flight during the day, shortly after take off all the cabin lights were turned off so we had an 8 hour flight in darkness with nothing to do. Took same aircraft back a week later and problem the same.

KUWAIT AIRWAYS customer review :  16 February 2012 by W Adams   (UK)

Heathrow to JFK roundtrip in economy. Comfortable enough, good food, cheap fares, but the inflight entertainment system was the worst I've encountered for many years. Very poor selection of movies and TV, and on the return leg the screens didn't work in my row. If you want a cheap airline and don't care much about it having the newest fleet and aren't planning to watch movies for the whole trip, Kuwait Airways will do the trick.

KUWAIT AIRWAYS customer review :  9 January 2012 by F Ghazi   (USA)

JFK to Dhaka. I was pleasantly surprised I received a superb service. My ailing mother was very well cared for. Staff were pleasant and co-operative. I understand they have some hardware issues on the plane even though planes were fairly new, yet travel comfort was about equal to other airline.

KUWAIT AIRWAYS customer review :  4 January 2012 by M Qadeer   (USA)

December 29th 2011 flew from Islamabad to New York JFK. Check-in at Islamabad took a long time because of a big crowd. Flight left on time. An A300-600 plane, nice roomy seats, clean cabin. Crew were polite and helpful. Food was pretty good. In Kuwait the next flight was an hour late, again a good B777-200 plane. This flight was also full. Only bad thing about this airline is the poor entertainment system.

KUWAIT AIRWAYS customer review :  20 December 2011 by R Abdul-Baki   (Kuwait)

Flew KWI-BEY, good food, drink and service, however could use a more polite crew. Whenever I needed a request, they took a huge amount of time to take the request and bring it to me. Not a good entertainment system, most of the time it was broken, and didn't have the shows promised on the website. Roomy seats however, and good catering. I would suggest for the benefit of this airline is to improve the entertainment system. Because, check-in, was quick, and the ground handling was great. Just improve the entertainment system and everything would be perfect.

KUWAIT AIRWAYS customer review :  14 December 2011 by M Qadeer   (Pakistan)

Islamabad-Kuwait-New York. From Islamabad to Kuwait, it was A320. Seats very nice spacious and leather. The food was also very good. Flight left 2 hours late due to a technical problem. From Kuwait to New York, it was a Boeing 777. There were plenty of vacant seats. Entertainment system on a lot of seats did not work. Again food and service was good. It was a bargain to fly from Islamabad to JFK and return fare under $950. On the way back from JFK to Islamabad the same thing. All flights left and arrived on time. They serve no alcohol, and their entertainment system is not the best. But they provide a great value for your money.

KUWAIT AIRWAYS customer review :  8 November 2011 by Malik Qadeer   (Pakistan)

JFK-Heathrow-Kuwait-Islamabad. Airbus 340 from JFK to Kuwait via London. Flight left on time. On a 6.5 hour flight, were served dinner and breakfast. There were plenty of free seats. London-Kuwait plane was full. Kuwait-Islamabad flight was very nice, roomy seats, good food. Their entertainment system is awful. Crew were courteous and polite. Food was like any other airline. For $950 fare round trip Islamabad-JFK I will fly Kuwait Airways again.

KUWAIT AIRWAYS customer review :  3 October 2011 by M Qadeer   (Pakistan)

Islamabad to JFK. Islamabad to Kuwait was a Boeing 310. Nice clean aircraft. Big leather seats - spacious, and comfortable seats. Food was pretty good too. Kuwait to JFK flight was a Boeing 777-200. Good condition and clean plane. Half the plane was empty, so it was comfortable. A lot of seats had TV's not working. Food was good too. Service was not bad. Less than $950 for a return flight. For this price I will fly Kuwait again. Their entertainment system needs an upgrade.

KUWAIT AIRWAYS customer review :  19 September 2011 by J Somaney   (USA)

The seats in Business Class barely incline 10% and their fleet is extremely old. My journey from Dallas to Mumbai took an ungodly 40 hours with long stops in NYC, London, Kuwait and then to Bombay. I have flown in Economy with other flights that had better seats than Kuwait Airways did in Business. No alcohol was served on those long, awful flights.

KUWAIT AIRWAYS customer review :  18 September 2011 by A Sagar   (USA)

Roundtrip NYC-LHR (technical stop) - KWI-MAA. Booked Economy for the cheapest deal from NYC to Chennai. Both onward and return flights delayed by more than an hour. Meals good and luggage arrived safely. IFE is dated and didn't work on both the long legs. Average service. Aircraft look old. Will avoid next time.

KUWAIT AIRWAYS customer review :  15 September 2011 by J Armstrong   (UK)

This was the only available flight returning from New York to Heathrow after the hurricane. BA cancelled our flight and couldn't give us another until a week later. The airline was fine, although I wouldn't choose to fly with them again, staff were fine, plane good and it set off on time. Downside was the other passengers who did not understand air safety. One woman got out of her seat when the plane was climbing, and children didn't seem to want to wear seatbelts. Other than that and it costing £8,000 for 5 of us it was fine.

KUWAIT AIRWAYS customer review :  14 September 2011 by S Philip   (USA)

They have fallen behind in their customer service. I have travelled with them for 3 years in a row and have seen their service taking a downward spiral. The food has become worse. No bassinet for 6 month old baby even though it was requested while booking the flight 3 months ago. I have to give them credit for keeping time during all the 3 flights I travelled.

KUWAIT AIRWAYS customer review :  14 September 2011 by R Rouse   (UK)

LHR-KWI-BKK*-MNL - (Tech stop BKK). Flew this route a few days ago, and agree with earlier comments. Online check-in in London only results in you getting an online check-in receipt and nothing else, not even priority check-in desk at LHR. Aircraft are dated, IFE almost never works. Food is pretty bland and nasty, aircraft dirty and crew can be quite rude and snappy. Safety is low priority, with no real checks prior to departure, passengers wandering around whilst taxiing, mobile phone on throughout the flight, lots of passengers listening to music on headphones during takeoff and landing. The only good point is in KWI if you go landside there is plenty to do, whilst there is almost nothing airside. Tech stop in BKK has you remaining on the aircraft whilst being chased by people with vacuum cleaners. Have cancelled my return ticket and flying with another airline.

KUWAIT AIRWAYS customer review :  31 August 2011 by James Saunders   (UK)

Heathrow to Manila return. Our first flight was 24 hrs delayed (although they were good with their compensation and putting us up in hotel etc.). Flight also delayed once in Kuwait. Planes had seats that either did not recline or reclined whether you wanted them to or not. Constant requests to put seat up for take off by cabin crew were only met with blank faces when I said it was the broken seats and I could not fix it. Entertainment system was poor when it worked, with films finishing half way through or jumping from one thing to another. Food was good.

KUWAIT AIRWAYS customer review :  25 July 2011 by R Smith   (UK)

LDN-KWI-DEL return. Outbound travel LND-KWI no TV at all. KWI-DEL was old fleet and smelt strongly of disinfectant. Staff were unhelpful and seating space cramped. Return travel, of 9 travelling only 3 TV screen worked, Cabin Staff were rude, inconsistent and extremely slow. Took 30 mins before someone attended to a request for a cup of water. Children were allowed to jump on seats and run about plane unaided during flight, when it came to land some refused to wear seat belts. Safety landing procedures, like setting chairs and footrests in position were ignored. Cabin crew were lax on take off with mobile users. When asked for help to put bag in overhead stowage, was told by air hostess she had no procedure to a bag in stowage. The only good point was flights were reasonably on time.

KUWAIT AIRWAYS customer review :  4 July 2011 by Yousef Ali   (Kuwait)

Kuwait Airways-New York stopping in London Heathrow. Before take off people were using their mobile phones. We were told that only passengers travelling to London Heathrow would be departing the aircraft after what seemed 30mins we were told that we also had to leave the aircraft and wait at London Heathrow. The inflight system was poor and one of our screens wasn't working so we asked the air hostess to reboot it like on all the other airlines and instead she said it was normal that the TV wasn't working. We also told her that the seats would not recline and she said that too was normal.

KUWAIT AIRWAYS customer review :  14 June 2011 by Ayesha Choudhury   (USA)

I travelled Kuwait Airways to Dhaka from New York. The seats on the aircraft are way to narrow and leg room poor. The PTV screens don't even function. I was one of the unfortunate ones that got a seat with no sound for my TV. The staff were rude and did not attend to you (even the call bell doesn't work!). Bathrooms dirty and lacking supplies. I personally did not enjoy my travel with this airline, however, everyone is entitled to their own opinion. If you consider flying with Kuwait Airways for low rate, be prepared to hear "you get what you paid for".