KUWAIT AIRWAYS review :  17 June 2009 : by D Cartieri  (UK)

LHR-BKK return. Cabin in a horrid condition, inflight entertainment wasn't working half the time. Cabin crew incompetent as well as the staff in their hub (Kuwait City) who were rude and unhelpful.

KUWAIT AIRWAYS review :  5 June 2009 : by M Hickey  (Ireland)

Paris CDG - Rome FCO return Airbus A300. Check-in was well organised and quick. Staff were very friendly and helpful. Food was OK. Both flights were full but on-time. Overall it was a good service and I would fly Kuwait again.

KUWAIT AIRWAYS review :  27 May 2009 : by T Mack  (UK)

Business Class LHR to JFK return 14 May 09, A340 2-2-2 configuration. Staff friendly and attentive at check in and on flight. Food very tasty provided you like it with a hint of arabic/asian flavour. Issued with personal dvd players, comfort bags and plenty of soft drinks on request. It may not be as posh"as BA or Emirates, but that's reflected in the fare price. I would use them again in the future and at the end of the day it's all about personal expectation.

KUWAIT AIRWAYS review :  7 May 2009 : by E Barbary  (Kuwait)

Warning - your Kuwait Airways reservation could be cancelled without notice. Also, they may close the flight (and give the seats to standbys) from 35 to 90 minutes before departure. All 3 scenarios happened to me on a Cairo-Kuwait return flights in April. I even went to the airport as standby twice (after they cancelled my reservation) and was told "we put you as priority because you were full-fare". In the end, I had to pay over KD500 to change everything around!

KUWAIT AIRWAYS review :  30 April 2009 : by R Lomas  (UK)

Business class from LHR to Bangkok as it was just a little bit dearer than economy with other airlines. For the price, I thought everything was good.

KUWAIT AIRWAYS review :  24 April 2009 : by J Mathew  (USA)

I'm normally not prone to writing reviews on my experiences, but in this case, I felt a great need to make an exception to my norm. I've flown Kuwait Airways on about three round trip long haul flights (between NY and India). Kuwait Airways is by far the worst airline that I have ever flown. The flight itself is average, meaning that I've gotten to my destination fairly on schedule. However, the service is extremely poor, and on long haul flights, service is everything. The flight attendants are rude or indifferent on passenger needs. The equipment on the flight itself is poor by far - on one round trip I took to India with a stop in Kuwait, not a single seat that I sat on had a working entertainment system. When you take a 12 hour and 5 hour flight, you tend to feel the pain on not having some decent entertainment to distract. The only time I think I ever saw flight attendant smiling was when the plane landed and the passengers were getting off the flight.

KUWAIT AIRWAYS review :  20 April 2009 : by Alan Menhenitt  (UK)

My wife and I travelled on a return trip from London to Bangkok. Never again, whatever the cost. Nothing worked, the meals were poor, except for one dinner. The flight staff seemed indifferent to any requests and although a "dry flight," did not even bring water or soft drinks around very often. I have given 1 for satisfaction, which relates to the one good meal we had.

KUWAIT AIRWAYS review :  26 March 2009 : by Michael Montague  (UK)

LHR-BKK return. Reasonable price for ticket but will never ever fly them again. They only had orange or grapefruit juice no apple juice and even the orange juice was nothing to write home about. The seats were broken and TV screens broken, this happened on 3 sections of the flights on one of the sections I had to share a headset to get sound. Only decent meal was BKK to Kuwait where we had to wait 6 hrs for connecting flight to LHR - they give you a voucher not at restaurant or burger bar but for a sandwich and coffee at the staff canteen would you believe, this was on the second floor. I emailed a complaint and this was responded by an attitude that suggested I should be grateful for a cheap flight.

KUWAIT AIRWAYS review :  12 March 2009 : by F Rizaldin  (Indonesia)

CGK-FRA-CGK. It was the cheapest airline I could find to Europe, and even so it wasn't worth my money's worth. The cabin crew were predominantly rude and inattentive, the cabin was dirty, inflight meals were uninspiring, and the personal entertainment system was unusable most of the time. It was a very long flight I couldn't wait to get over with.

KUWAIT AIRWAYS review :  2 February 2009 : by P Haddon

We were pleasantly surprised on our trip to Sri Lanka. The food was good, service polite and although most of the inflight films did not work, we were given plenty of drinks.

KUWAIT AIRWAYS review :  1 February 2009 : by G Winterfeld

Frankfurt to Manila via Kuwait and Bangkok. Flight was not as bad as expected - it was the cheapest flight I could find. Crew friendly and food good. A340 was 13 years old, inflight entertainment was working on most seats but not all, certainly needs an update. Same with the seats.

KUWAIT AIRWAYS review :  24 January 2009 : by E Al Ayubi

Kuwait Airways Kuala Lumpur to New York. All I can say is that the ticket was cheap and food acceptable but the flight attendants were so rude. I had bad seat, one that would not even recline yet, no helping hand was directed my way. I understood the flight was almost full yet it took them almost an hour before the flight attendant came back and told me she couldn't help. Finally during the last 3 hours of the flight, I took a walk myself around the aircraft and found a vacant seat and a very understanding passenger who did not mind me changing my seat. The other issue was that I found it embarrassing to watch the way in which they spoke to the passengers. Their body language certainly wasn't warm either. When approached, one of the flight attendants told one of the passengers that he was off duty and could not respond to the passengers request.

KUWAIT AIRWAYS review :  22 January 2009 : by G Mathew

Economy JFK-KWI-COK, and TRV-KWI-LHR-JFK. Boeing 777's old, and seats were bit worn. In-flight entertainment did not work on both legs of my trip. The cabin was clean. Cabin crew friendly for the most part, unlike my previous trips on KU. I found food to be of good quality. Kuwait Airport needs to improve in terms of customer service, people smoke inside the airport, even though you see no-smoking signs posted all over.

KUWAIT AIRWAYS review :  13 January 2009 : by R Howe

London-Kuwait-Kuala Lumpur Economy. We chose Kuwait because they were relatively cheap at a busy time of year. Check-in at Heathrow very quick, but limited choice of seats available (no prior on-line check-in or seat booking available with this airline). Airplane wasn't as bad as expected, but was dated and seats etc a bit worn. As nearly eveyone seems to report, the inflight entertainment system wasn't working on either flight. Food was pretty good. Service ok. Dasman Lounge at Kuwait excellent - the best Priority Pass lounge we've ever been in - a shower, three-course meal and massage chair.

KUWAIT AIRWAYS review :  2 December 2008 : by R Sprow

Dubai-Kuwait-JFK Business Class. Check in at Dubai a little confused, no Business Class boarding at Kuwait, Kuwait-JFK was an early model 777 with older style seats and limited entertainment system, but flight crew attentive and service was good. Seats do not lie flat but were wide and comfortable. Very good seat pitch, Business Class of 24 about half full. Food was ok but not special, on china and linen. No alcohol, of course. On time performance and baggage handling very good. Quality and service seemed a good value for what was a lower fare on this route. More like an average US carrier than the higher level Business Class of Emirates and Qatar but no problems on the whole. I would take them again if the other airlines were not available at reasonable fares on a more direct routing. Kuwait International is however a lower tier airport and one I would avoid.

KUWAIT AIRWAYS review :  23 November 2008 : by A Mistry

LHR to Malaysia via Kuwait, Bangkok to LHR via Kuwait. Check in very easy at both destinations. Luggage Allowance of 32kg best in market, fairly decent food on the flight. Most flights had decent leg room. Dalman Lounge is nice in Kuwait, as we were flying Economy we paid 16KD to use the lounge but worth it, as facilities not great in the airport. In flight entertainment not working in 3 of the 4 flights we used. Seats in bad conditions, not reclining or permanently reclined, armrests broken and generally in a bad state. - Not the best service from flight attendents - water would come round every 3 or 4 hours, nothing special. Safety!? People using mobile phones, standing up before take off, huge bags being allowed as carry on baggage. We got a general sense that safety was not a priority for Kuwait Airways.

KUWAIT AIRWAYS review :  27 October 2008 : by A Hill

London to Kuwait Business Class. Safety issues: seat belts not checked for landing and several passengers were not wearing them; unsecured bags on empty seats during landing; cabin crew blatant acceptance of passengers walking around cabin and using mobile phones whilst taxiing. Cabin staff were indifferent; inflight entertainment systems not working in several seats; numerous minor maintenance issues. I will not travel with Kuwait Airways again primarily due to the safety issues but it seems they just don't care!

KUWAIT AIRWAYS review :  24 October 2008 : by A El Hamid

Kuwait – Alexandria return. Food is terrible. Entertainment very poor. The flight attendants are rude, passengers are taken for granted. Forget about its offices oversees and their strange policies – have to attend at the counter 3 hours before the flight, otherwise your trip gets cancelled; this cancelled trip is not refundable. I was informed by one of KA customer service representatives that they only take the first 110 passengers arriving at the counter whether they arrive all within 10 minutes or 3 hours, confirmed their booking or not. All representatives refused telling what time counter closes. One time, after weighting my luggage, paying for extra weight and of course changing the US dollars that I had at Alexandria (Egypt) airport’s bank in order to pay in local currency as they insisted – after all this they took back my boarding pass and gave me back my bags as the plane was found to be full. I had a confirmed flight and attended the counter 90 minutes before the flight time. All-in-all bad airline that needs to get service levels increased dramatically. I am not happy traveling with KA, but unfortunately very limited choices are out there.

KUWAIT AIRWAYS review : 18 October 2008 : by Michael Lee

Trip Rating : 4/5

London-Heathrow - Kuwait - Chennai. When we spoke with Kuwait Airways officials about booking tourist class seats they were rude and offhand. This did little to increase our confidence about the impending trip. In fact we were pleasantly surprised. The staff were polite, flights punctual, food tasty, and price was good. The only reservation would be the policy not to allow tourist class passengers to book their seats in advance. Out of the hands of Kuwait Airways is Kuwait International Airport. Despite a non-smoking policy it is full of smoke, few places to sit in transit, and eating places that are disagreeable because of the smoke.

KUWAIT AIRWAYS review : 11 October 2008 : by Steve Mussared

Customer Rating : 4/5

LHR-JFK return. We have always previously flown Continental, however the Kuwait Airways price was too good this time. The food was the best airline food I have had. Entertainment system worked, and while the seats were by no means luxurious, they were not uncomfortable. Staff very courteous. No delays and no complaints

KUWAIT AIRWAYS review : 6 October 2008 : by Sam Gold

Customer Rating : 1/5

The flights were dirty and personal entertainment would never work. Due to their poor time management there was a delay and we had to miss our connecting flights. This happened during the onward and return journey, hence this is quite common for this airline. They took over six hours to transfer us to a hotel. These guys do not know what is customer service. Never travel on this airline even if they give you free tickets.

KUWAIT AIRWAYS review : 27 August 2008 : by Robert Chua

Customer Rating : 2/5

MNL-BKK-MNL trip and the trip was uncomfortable. Seats are hard, and they do not recline well. The PTVs were small, and some are not working. Food was average to good. The trip back, since this is a connecting flight to Kuwait was bad. In , the passengers taking Kuwait Air were subjected to additional security which I totally do not get since most airlines already deem airport security to be appropriate. Only good thing on this trip was that it was cheap. But now, other airlines serving the sector offer comparable rates. All-in-all bad airline who needs to get service levels increased dramatically.