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Kuwait Airways Passenger Reviews and Kuwait Airways Customer Trip Reports |
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YOU CAN NOW VOTE » HERE
FOR THE AIRLINE OF THE YEAR |
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KUWAIT AIRWAYS customer review : 27 August 2010 by Jacqueline Watton (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Heathrow to JFK New York. The staff were friendly, food gorgeous, hot towels, pillows and
blankets, and free headphones. On the downside the planes are old and look a little jaded but
I saved £800 on the fare between three of us to New York!
KUWAIT AIRWAYS customer review : 18 July 2010 by M Khalid (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
JFK-LHR Business. I flew this airline because it was cheap. Experienced the first
unpleasantness at check-in when the ground crew sternly reminded me of the limit of hand-
luggage weight - it was only supposed to be 6kg! This could have been said in a more polite
and friendly manner. My travel agent said the flight was supposed to be B777 but it turned out
to be a tired A340 - seat not comfortable. FA service decent enough.
KUWAIT AIRWAYS customer review : 25 May 2010 by M Kent (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
London to Kuala Lumpur via Kuwait in Economy. The baggage allowance at 32kg fairly generous if
you need that much. We booked this after reading other reviews on this website and were
prepared for a poor experience, it lived up to the billing! The first experience on boarding
was of a filthy plane, chewing gum on the floor and trays dirty from tea/coffee etc - it was
obvious the plane had not been cleaned. The planes are old and much of the inflight
entertainment either didn't work or was unwatchable (no sound, no picture or if you are
fortunate neither) - so prepare some entertainment for yourself. I had ordered a dairy-free
meal and was on each occasion given either butter/cheese/yogurt and this gave me no confidence
in the rest of the meal being dairy-free. The flight crew were not helpful, and in one
instance when tea/coffee was being served, the attendant serving tea said that he would return
to me with coffee (and a biscuit). However he forgot, and though when reminded he did return
minus the biscuit - when I asked for a biscuit he said he'd already given me one! The food
was generally budget quality though water/drinks could be more frequently given out. I found
the seats uncomfortable. Some would argue that you get what you pay for - we didn't think it
was value for money, we will not be flying Kuwait Airways again. We feel it is worth paying
more to save the 5-6 hour stopover in Kuwait (perhaps 7-8 hours on overall travel time) and
getting a better level of service.
KUWAIT AIRWAYS customer review : 9 May 2010 by Keith Mitchell (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Disgusting service throughout the volcanic ash period. We were due to fly back on 17 April
from Manila, and were told by a Kuwait Airways spokesman flight cancelled. He said natural
disaster not our problem and walked away, we were not even offered a drink of water never mind
a hotel, food or drinks. We tried telephoning all next day, they would not even pick up the
telephone. We traveled the next day to and from Kuwait Airways at great expense and were told
we would be contacted when a flight was available. Eventually we were given a flight with
Etihad Airways on 4 May - we will never fly with Kuwait Airways again after being treated this
way. It has cost us an absolute fortune.
KUWAIT AIRWAYS customer review : 30 April 2010 by C Tyler (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Ridiculously cheap fare LHR-KWI-KOC, returning TRV-KWI-LHR. Connection time in Kuwait was
reasonable, and all flights on time. Flights full in economy, but staff were pleasant enough
and food was standard economy fare. The aircraft interiors were clean and seemed fairly
modern. I noticed a few seats that did not recline properly, and was aware that some people
had problems with their in-flight entertainment systems. Maybe I was lucky? If you want to
take a lot of baggage, the baggage allowance is 40kg! I have never travelled with Kuwait
Airways before, but the trip was remarkable value for money over the Easter period. No alcohol
served on board, it being a Muslim airline.
KUWAIT AIRWAYS customer review : 27 April 2010 by Ray Short (Thailand)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BKK-KWI-LHR. Check-in and boarding at Bangkok efficient and courteous. Cabin crew polite and
the meal especially enjoyable. The economy section of the cabin was clean and tidy. I don't
think the in-flight entertainment was working but I wasn't really too bothered. 7am airside at
Kuwait Airport, there are a few duty-free shops to wander around and food and beverages
courtesy of McDonalds, Pizza Hut and Costa Coffee. The on-site bank changes money and there
are public telephones operated by phone cards than can be purchased in the adjacent shop.
There is no internet cafe at the airport, so if you need to check e-mail etc, you will need to
bring your own machine and use WiFi. Transit passengers get a voucher to use in the canteen on
the mezzanine level. But with 5 hours to kill I went to the visa desk instead and bought a
Kuwait visa (3 KD). This allows you to go through immigration into the attached shopping mall.
However, aside from a slightly better choice of food and shopping, there is not a massive
amount to be gained from venturing in there. KWI-LHR left on time, B777 was more comfortable
than the A340 from Bangkok. The crew were attentive and quite entertaining, food and snacks
better than average. The in-flight entertainment was functional this time, although clearly in
need of upgrading. Kuwait Airways offers a good value service that is efficient and on-time.
Non-smokers may not appreciate the ambient fug of cigarette smoke inside Kuwait Airport and
the facilities there are a little sparse although the people generally quite friendly and
helpful.
KUWAIT AIRWAYS customer review : 26 April 2010 by N Choudhury (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Appalling customer service throughout the chaos surrounding the closure of airports due to the
volcano ash. Very poor communication on their website and through their offices. Staff do not
even pick up their phones in the London or Dhaka office. We visited the office in Dhaka and
was met with such arrogance and lack of helpfulness. The Dhaka office apparently cannot even
confirm passengers get a flight back on as this instruction comes from Kuwait office. Kuwait
office won't speak to staff except branch managers and there is no branch manager in Dhaka
because he is absent. Flights to Geneva is being offered with they are not offering to pay for
connecting flights from Geneva to London.
KUWAIT AIRWAYS customer review : 22 April 2010 by P Noyako (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-KWI-MNL. I cannot see how this airline's getting favorable reviews. Cabins not clean, the
cabin crew unhelpful and uncaring, inflight entertainment was never fully functional if not
working at all - Kuwait Airport was just as bad. Not worth the cheaper ticket at all, fly with
any other airline if you have the choice.
KUWAIT AIRWAYS customer review : 22 April 2010 by T Brady (Australia)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Business class JFK to Heathrow London. Business class on B777 was like business class in the
1970's. To top everything Kuwait airways lost our checked luggage - it's been 12 days and
Kuwait Airways customer service is the poorest I have come across - when I ring them the
person answering the phone on the other end thinks that it's our fault that the luggage has
gone missing.
KUWAIT AIRWAYS customer review : 21 April 2010 by A Chowdhury (Bangladesh)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Kuwait to Dhaka. 2 hrs from take-off the cabin temperature was not at all comfortable which
lasted until landing. Cabin crew just doing their job, Chief Purser having disturbed mood etc.
After finishing the meal, the cabin lights went off, no reading light working, no call button
responding, no video display screen serviceable - a horrible experience. Interestingly there
was no announcement regarding the problem or apology for passenger discomfort. However, I
must give credit to for our journey from Cairo for a better service.
KUWAIT AIRWAYS customer review : 13 April 2010 by Michael Downey (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
LHR-JFK. Whilst the cabin is not modern at all (think 1970's Business Class), the seat
enabled me to sleep on the overnight return leg, and food served was excellent. For the price
paid, I recommend this first class cabin.
KUWAIT AIRWAYS customer review : 8 April 2010 by Michael Kuntze (Germany)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
This was our first flight with Kuwait Airways - and our last! We flew Frankfurt - Dubai, via
Kuwait and back. On all 4 flights the planes were old and the entertainment wasn't working.
The distance to your front seat in economy is for an 180 cm male person too small! The last
branch of the trip was KU flight 171 on April 4th, 2010. The plane should leave Kuwait at 8.55
am. Just before take off the captain announced 'technical problems' and brought the plane back
to the boarding site. There we remained in the sun without proper airconditioning and only one
glass of water for 3,5 (!) hours. We were not allowed to leave the plane, there was no correct
information, the crew was incompetent and very unfriendly in this situation. Even the
technical manager of the crisis was way beyond competence and only tried to get rid of
passengers, that wanted some attention. Half an hour before the belayed take off more
passengers entered the plane. Many seats had to be allocated again. Arab travellers clearly
got preferred treatment and were put in empty business seats. During take off the overhead
compartment of the emergency breathing system above seat 27 opened and the masks fell down.
Three staff members tried to stuff everything back. This incident was the final drop on our
decision never to fly Kuwait Airways again.
KUWAIT AIRWAYS customer review : 31 March 2010 by A Stovall (USA)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
JFK-DEL via KWI (KWI and LHR on return). The seats on the long haul flights (B777 3x3x3
configuration) to and from KWI were spacious for economy and reasonably comfortable. The food
was fairly tasty and portions generous. The drink selection was meager (had a very difficult
time obtaining club soda of all things!). As has been mentioned in nearly every other review,
the entertainment systems are old and 2 out of 3 seats don't work. For those that did, the
movie selection was paltry. The cabin staff was less friendly than on other airlines for sure,
but could be helpful on occasion. Planes seemed to depart on time or close to on time, with
on time arrivals as well. Not impressed with KWI - lacks food options and people smoke
everywhere despite the signs saying that smoking is not allowed. The short haul flights were
significantly less impressive than the long haul. A300 with 2x4x2 configuration.
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