KUWAIT AIRWAYS customer review :  10 November 2009 by T Dodds   (UK)

LHR to JFK, Economy. A340 out and B777 return, both aircraft older and it shows internally in the seats and IFE. Aircraft clean, IFE worked if a bit fuzzy on some screens and food reasonable. Heating seemed random with business class passengers all with blankets on and economy cabin very hot, even when we asked for this to be altered. Staff friendly and polite especially to the kids. Flights on time leaving and early on landing. Check in process good. Value for money - yes, the flights were cheap! Luxury no, but may be better in business class.

KUWAIT AIRWAYS customer review :  22 October 2009 by K Doh   (UK)

LHR-JFK return - aircraft old and interior a bit shabby. Food tasty and plenty of soft drinks available. Not much legroom, it has to be said (particularly when the people in front recline their chairs!) and the inflight entertainment was poor. Basically, you get what you pay for and shouldn't expect much else.

KUWAIT AIRWAYS customer review :  29 September 2009 by A Bergin   (Ireland)

London to Colombo via Kuwait. Found this service better than expected. All flights on time, food acceptable, inflight entertainment poor.

KUWAIT AIRWAYS customer review :  22 September 2009 by Ian Turner   (USA)

JFK-LHR-JFK in Economy class. Kuwait Airways cannot be considered a three-star airline, despite offering a product that is satisfactory in areas. Probably worst is the seating : Kuwait Airways economy seats force the spine into an unnaturally flexed position, making it impossible to sit up straight. In addition, my seat on the outbound segment had lost its padding to the point that a bar pressed into my lower back, making it extremely uncomfortable even when reclined. Meal service is adequate, and drinks offered frequently on the return. On the (night time) outbound segment, however, flight attendants seemed put upon when asked for water. Kuwait Airways has a 1990s-style entertainment system, but it was nonfunctional on my return flight, and many fellow passengers had a nonfunctional system on the outbound flight. Ground service at JFK and LHR were indifferent and indistinguishable from domestic US service, but a far cry from that of major transatlantic carriers.

KUWAIT AIRWAYS customer review :  30 August 2009 by K Langley   (India)

BOM-LHR via Kuwait. Check-in staff at Mumbai ok, aircraft in a terrible condition, staff rude and unhelpful. Seat in front of me broken so had the back against my leg the whole trip and was glad to land at Kuwait. The airport was reasonable but although there were many smoking areas people wandered around smoking. 4+ hrs stopover at Kuwait and as the time for boarding approached (11.30am) the notice screens stated the flight was rescheduled for 03.30 the next day. Upon enquiring at the transit desk received no answers to my questions nor any help. Finally taken to a hotel and service extremely poor only allowed one phone call, room ok tho bathroom lacked washing materials. Lunch reasonable with a fairly good selection but the evening meal was leftovers from lunch just topped up. No coffee available except meal times. Woken up at 0130 next morning for flight no coffee or drinks available. On arrival at the airport again approached the transfer desk for info on complaints procedure and compensation claim. This fell on deaf ears except to be told talk to cabin staff on aircraft. Nobody had any idea which gate the flight was to leave from and after finally boarding we departed late. Aircraft dirty and broken seats, no entertainment working, no drinks except with the meal, rude unhelpful cabin crew and upon asking about complaints and compensation was referred back to Kuwait airport or the Kuwait desk at LHR. Finally arrived at LHR 15 hours late and then had to search for the Kuwait desk where was told complaints and claims had to be sent to Kuwait Airways in London or Kuwait. Please do yourselves a favour and stay as far away as possible from Kuwait Airways slightly cheaper price for the ticket is not worth all the troubles.

KUWAIT AIRWAYS customer review :  16 July 2009 by Shaun Haley   (UK)

This airline is not for the faint hearted. Plane was dirty and old, service non existent, the food basic and tasteless. The only saving grace was that it arrived on time. IFE was broken and appeared to be the same on all the seats. I would not fly this airline again.

KUWAIT AIRWAYS customer review :  13 July 2009 by R Spaeth   (Netherlands)

Frankfurt-Kuwait-Dubai-Kabul. This airline cannot be recommended unless you have nothing else going on than spending your time in airports or airport-hotels waiting for the Kuwait Airways staff to find out about your next best possibility to finally get to your destination. While typing this I'm stuck at Kuwait Airport in a full 24 hrs delay. Starting 60 minutes late in Frankfurt, already being aware that the connection flight to Dubai would not be met (and as a goodie, the original Kuwait Airways flight had already been cancelled), I hoped to get support/service from the Transit Desk in order to make it at least to the next flight from Dubai to Kabul - but I didn't. What I got was 2 hrs waiting at the desk, then a short night in a hotel and finally the info that I would have to spend another day, since now no connecting flight to Kabul would be available anymore. This is not good when you go onto a holiday trip. It's definitely unacceptable on a business trip, but at the Transit Desk nobody cares.

KUWAIT AIRWAYS customer review :  5 July 2009 by B Williams   (UK)

LHR to JFK. The inflight entertainment was not working and cabin crew were indifferent and rude. I made comment with regard to the in flight entertainment not working which seemed to be the same in a great many seats. A member of the cabin crew told me that this was a regular complaint from customers which was never resolved by the airline.

KUWAIT AIRWAYS customer review :  17 June 2009 : by D Cartieri  (UK)

LHR-BKK return. Cabin in a horrid condition, inflight entertainment wasn't working half the time. Cabin crew incompetent as well as the staff in their hub (Kuwait City) who were rude and unhelpful.

KUWAIT AIRWAYS customer review :  5 June 2009 : by M Hickey  (Ireland)

Paris CDG - Rome FCO return Airbus A300. Check-in was well organised and quick. Staff were very friendly and helpful. Food was OK. Both flights were full but on-time. Overall it was a good service and I would fly Kuwait again.

KUWAIT AIRWAYS customer review :  27 May 2009 : by T Mack  (UK)

Business Class LHR to JFK return 14 May 09, A340 2-2-2 configuration. Staff friendly and attentive at check in and on flight. Food very tasty provided you like it with a hint of arabic/asian flavour. Issued with personal dvd players, comfort bags and plenty of soft drinks on request. It may not be as posh"as BA or Emirates, but that's reflected in the fare price. I would use them again in the future and at the end of the day it's all about personal expectation.

KUWAIT AIRWAYS customer review :  7 May 2009 : by E Barbary  (Kuwait)

Warning - your Kuwait Airways reservation could be cancelled without notice. Also, they may close the flight (and give the seats to standbys) from 35 to 90 minutes before departure. All 3 scenarios happened to me on a Cairo-Kuwait return flights in April. I even went to the airport as standby twice (after they cancelled my reservation) and was told "we put you as priority because you were full-fare". In the end, I had to pay over KD500 to change everything around!

KUWAIT AIRWAYS customer review :  30 April 2009 : by R Lomas  (UK)

Business class from LHR to Bangkok as it was just a little bit dearer than economy with other airlines. For the price, I thought everything was good.

KUWAIT AIRWAYS customer review :  24 April 2009 : by J Mathew  (USA)

I'm normally not prone to writing reviews on my experiences, but in this case, I felt a great need to make an exception to my norm. I've flown Kuwait Airways on about three round trip long haul flights (between NY and India). Kuwait Airways is by far the worst airline that I have ever flown. The flight itself is average, meaning that I've gotten to my destination fairly on schedule. However, the service is extremely poor, and on long haul flights, service is everything. The flight attendants are rude or indifferent on passenger needs. The equipment on the flight itself is poor by far - on one round trip I took to India with a stop in Kuwait, not a single seat that I sat on had a working entertainment system. When you take a 12 hour and 5 hour flight, you tend to feel the pain on not having some decent entertainment to distract. The only time I think I ever saw flight attendant smiling was when the plane landed and the passengers were getting off the flight.

KUWAIT AIRWAYS customer review :  20 April 2009 : by Alan Menhenitt  (UK)

My wife and I travelled on a return trip from London to Bangkok. Never again, whatever the cost. Nothing worked, the meals were poor, except for one dinner. The flight staff seemed indifferent to any requests and although a "dry flight," did not even bring water or soft drinks around very often. I have given 1 for satisfaction, which relates to the one good meal we had.

KUWAIT AIRWAYS customer review :  26 March 2009 : by Michael Montague  (UK)

LHR-BKK return. Reasonable price for ticket but will never ever fly them again. They only had orange or grapefruit juice no apple juice and even the orange juice was nothing to write home about. The seats were broken and TV screens broken, this happened on 3 sections of the flights on one of the sections I had to share a headset to get sound. Only decent meal was BKK to Kuwait where we had to wait 6 hrs for connecting flight to LHR - they give you a voucher not at restaurant or burger bar but for a sandwich and coffee at the staff canteen would you believe, this was on the second floor. I emailed a complaint and this was responded by an attitude that suggested I should be grateful for a cheap flight.

KUWAIT AIRWAYS customer review :  12 March 2009 : by F Rizaldin  (Indonesia)

CGK-FRA-CGK. It was the cheapest airline I could find to Europe, and even so it wasn't worth my money's worth. The cabin crew were predominantly rude and inattentive, the cabin was dirty, inflight meals were uninspiring, and the personal entertainment system was unusable most of the time. It was a very long flight I couldn't wait to get over with.

KUWAIT AIRWAYS customer review :  2 February 2009 : by P Haddon

We were pleasantly surprised on our trip to Sri Lanka. The food was good, service polite and although most of the inflight films did not work, we were given plenty of drinks.