Kuwait Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 321 reviews
4/10
3 star Skytrax Rating
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1/10

"No compensation was given"

(Germany)

Trip Verified | Kuwait Airways is by far the worst airline. They have no customer support. I travelled to Munich in October and when I landed at Munich, my baggage hadn't arrived, to which I complained and there was not a single center that entertained Kuwait Airways for lost baggage. I filled the Property Irregularity Report and handed it to the AHS at Munich Airport and notified Kuwait Airways of my lost baggage online through their email, their website contact as well as their WhatsApp, but I received no reply. After 8 days, I received one of the two bags at my residence in Munich, and 10 days after that, I received my second bag which (was new) had its zips broken, locks broken, the bag was a mess inside with the inner shielding broken. I had initially complained for lost baggage and then I applied for compensation for delayed and damaged baggage. My constant messages and emails were ignored by their customer relations department. No compensation was given.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIslamabad to Munich via Kuwait
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"won’t be flying with Kuwait Airways again"

(United Kingdom)

Trip Verified | Our first flight from London-Kuwait-Dhaka was okay, coming back we had 46kg (23kg x2). Dhaka to Kuwait was extremely stressful, we had under packed 5/6 suitcases and 1 was 4kg over the 23kg limit. As there was 3 of us, we just assumed that as we were under the 138kg limit, it would be okay if one suitcase was over. As in most Airlines they allow this. The staff at the check in desk were extremely patronising and rude, they were sniggering at us. And insisting we should pay £95 or they (staff) will have to pay the fine. The suitcase that was over, was broken thus we didn’t want to reopen it and decrease the weight. The rule for 23kg each suitcase is extremely stupid as from London-Kuwait-Dhaka the baggage allowance was one suitcase as 32kg. So it’s not the matter for heavy handling. We were under our weight limit and they were asking for money. In addition our flight is currently being delayed and we do not know when we will be able to fly. So we won’t be flying with Kuwait Airways again, and I will not recommend to others to do so.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDhaka to London via Kuwait
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"a good quality service"

(Kuwait)

Not Verified | As a frequent flyer on the Kuwait Airways I would recommend it on there large aircrafts such as B777-300er, A330-800neo or A330-200, and specially on business class even though it is expensive but you will get a good quality service. My rating would be on there business, first and royal class And I have also uploaded a photo of B777-300er business seat
AircraftA330-200
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteKuwait to Cairo
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"prolonged and distressing experience"

(Bahrain)

Not Verified |  Our original flight from Kuwait to Bangkok on August 12,2023. The original flight was first delayed by an hour and a half. However, within 45 minutes of taking off, the captain announced technical difficulties and we returned to Kuwait Airport. When we landed in Kuwait Airport, we remained there for at least 10 hours without any formal information about the rescheduling of our flight. We enquired multiple times but the staff were unable to provide any helpful information about our next departure. The situation was very poorly handled and the staff were, at times, intimidating towards passengers who were simply exhausted and looking for information to determine their onward travel plans. The staff said that they would provide us with food and water during our wait, however, this took at least 7 hours to reach us. We eventually arrived in Bangkok at least 13 hours later than expected. Overall, it was a prolonged and distressing experience and below the standard of what we would expect from Kuwait Airways.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuwait to Bangkok
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Poor customer Service"

(United Arab Emirates)

Trip Verified | Poor customer Service in flight. For food, There was only lamb available - no chicken and not even veg. But most irritating was that they were not apologetic and did not even serve me the tray which has got salad and dessert etc. Totally ignored me. I had to ask again for the other stuff to be served to me
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Dubai via Kuwait
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"I really enjoyed the service"

(United Kingdom)

Trip Verified | I really enjoyed the service provided helpful, friendly and assertive cabin crew on all four flights. Also the ground staff were also helpful. The food was really nice on board and i had loads of free drinks. I had managed to use the online portal with ease. Will definitely recommend and fly again with KA.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Kuwait
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"extremely disappointed with the service"

(Kuwait)

Not Verified | I travelled from Rome to Kuwait. I am extremely disappointed with the service offered. I had ordered for Non veg Hindu meal (while ticket booking) but was given rice with spinach (vegetarian). I told the cabin crew to give me what I ordered. She said we have to eat what is offered and if there is any extra plate after giving to other passengers, only then she will be able to give me any non-vegetarian plate. Another cabin crew said they don't have extra, to which I said we don't want any food. After reminder the cabin crew, she said only chicken with potatoes was available, so we accepted that. Kuwait airways is not a budget airline. They made a mistake by not giving us the meal we ordered and also made us wait for food. There was no bottle of water offered. The flight staff need to know hospitality or they are in the wrong profession.
AircraftA320 Neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Kuwait
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"bring me some water and wash the bottle"

(United States)

Trip Verified | Very unprofessional and rude cabin crew. I was traveling with my 18 months daughter. I asked cabin crew can you please bring me some water for milk and wash the bottle. She said it's not my job. I was also asking do you have any baby food, she said you should bring your baby food.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDhaka to New York via Kuwait
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"will never fly Kuwait Air again"

(United Arab Emirates)

Trip Verified | Worst airline experience I ever had. The plane was good and had good legroom and overall temperature. The horror started when we landed in New York and 300 bags did not arrive. I have filed the complaint but went to Canada the next day for a business trip. I received only one check in luggage out of the 2 which only contained shoes. I had to call the airline everyday to get any progress with my bag and everyday they tell me it already arrived but it was impossible to find a way to bring it to Canada. All these calls had to be done thru international calling and I had to start buying clothes and toiletries for the trip. 10 days later my bag arrived in Canada and I asked if from the JFK office, they can offer any upgrade for what happened. They said yes and I tried to confirm with the check in counter if I got upgraded to premium economy or at least forward seats and she said yes and I wont have anyone beside me. When I board the plane, I was give seats at the last possible row beside the toilet and beside many people. They fixed it but I felt very disrespected with how it went. Right after receiving my bag I filed a formal complaint letter with receipts of all my interim purchases, I only got 1 reply from the Dubai office and they told me to send it to customer relations. Now one month later and a lot of calls later, no reply from customer relations. only the office staff are responding to calls and they have been helpless about the matter. Safe to say I will never fly Kuwait Air again and according to the NYC office the plane had temperature issues which is why they didn't put the bags in. Why did they even let the airplane fly with onboard guest if it had issues so bad that they couldn't handle all our luggage?
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to New York via Kuwait
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"flight was delayed by many hours"

(United Kingdom)

Trip Verified | We took Kuwait airways to Manila for our sins. On the way to Manila our flight was delayed by many hours. On the return home, we had a nice 7 hour delay in Kuwait airport. However we then saw our original flight was leaving on time and that we had been kicked off due to over booking. No one explained why we were kicked off having booked our tickets months ago. Only flown with Kuwait twice now and both times have lead to many many hours waiting around an airport. We also missed a connecting flight we had booked from Manilla because of this but of course there is no compensation for this.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManilla to Kuwait
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no