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Kuwait Airways Passenger Reviews and Kuwait Airways Customer Trip Reports



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KUWAIT AIRWAYS customer review :  25 September 2012 by K Scheuermann   (Germany)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FRA-KWI-CGK. All flights on time, nice, friendly staff, cabin interior quite old (all planes are +/- 20 years old), therefore poor entertainment due to broken in seat screens. Plenty of space from FRA-KWI due to low utilization rate (+/- 30 %).


KUWAIT AIRWAYS customer review :  30 August 2012 by A Smith   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-JFK return. Was quite nervous travelling with this airline after reading some reviews on here but was pleasantly surprised with the service. Both flights on time and actually arrived at the gates early. No queues for check-in at Heathrow and a very small 10 minute wait at JFK. Boarding a little messy in Heathrow due to the small number of seats available but this is BAA's problem and not Kuwait's. Hot snacks and a hot meal served on LHR-JFK leg with a hot meal and cooked breakfast with fruit served on JFK-LHR. In flight entertainment is seat back TVs on Boeing 777, can be a bit hit and miss, we were a party of four and only half the screens worked. Overall, offers excellent value for money compared to competitors on this route and would definitely travel with them again.


KUWAIT AIRWAYS customer review :  21 August 2012 by Jessica Gracias   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

The third time I used Kuwait Airways to travel from New York to Mumbai. I had a very poor experience. I had a flight change in Kuwait. On both flights, my seat would not work and I had to sit upright for the entire trip. To make things worse, the TV did not work either. I would not recommend this airline if you have other options.


KUWAIT AIRWAYS customer review :  10 August 2012 by H Nasar   (Germany)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FRA-KWI-ISB on 4 Aug 2012. FRA-KWI operated with an A300. Seats were comfortable and as I sat in Emergency Row and I had unlimited Legroom. All Flights were on time and Meal served onboard was very nice. PTV screens worked well - volume was a bit too low. Flight to ISB operated by an A320. Leather Seats also were comfortable. So based on that Flight experience I can recommend KU.


KUWAIT AIRWAYS customer review :  3 August 2012 by George McCulloch   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

July 24th 2012 - Flight KU411 Bangkok to Manila. Having previously flown this airline in economy class which was a poor experience, I was apprehensive about flying them again. To my surprise and satisfaction I could not fault them on this fight and will use them again in the future.


KUWAIT AIRWAYS customer review :  23 July 2012 by G Tonkinson   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-JFK 28 June 2012 and JFK-LHR 12 July 2012. On the outbound trip there was a 3-hour delay due to 60 passengers from India that were late connecting at Kuwait. On arrival at Heathrow we were advised of the delay given an apology and a food voucher straight away. On the flight the plane was clean and tidy, the food was good and we arrived late, but that was acceptable given the early notification. On the return leg from JFK to LHR the plane was again late to leave but arrived 30 minutes early. The plane was clean and tidy, the food was again good. Polite, friendly and courteous service from the cabin crew. The aircraft is almost 15 years old but was clean and what you expect from a modern aircraft. The in-flight entertainment worked on both trips. I found the trip was excellent value for money.


KUWAIT AIRWAYS customer review :  12 July 2012 by L Looter   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Did the red eye from JFK-LHR. Seats: I had a seat that was clearly broken and it gave me some discomfort. I could have lived with it for the rest of the flight if I had to and it wasn't absolutely horrible. Either way, there was plenty of space everywhere and I was just moved to a different seat that didn't have problems. Inflight entertainment, some screens don't work, but even if they did it's probably not something you'd want to watch. Screen is tiny and quality is poor and can't pause. Staff courtesy: some were serious, some were joking around but nobody was particularly rude. Food: they give you a menu at the start of the flight, but it's useless as they only really have a limited selection. Either way, it's mostly edible if you're hungry, but I would just recommend eating a big meal before take off and bringing some snacks along if you think you still might be hungry later on. Overall, this flight cost me 40% less than any other flight that was available. At that price the minor inconveniences were hardly a big issue. I got on the plane, slept, had food and landed and paid 40% less. Great value for money.


KUWAIT AIRWAYS customer review :  6 July 2012 by M Lanning   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-JFK return. I cannot fault the service we received. Flight was delayed outbound by 3 hours - but this was due to a passenger being ill in Kuwait, given refreshment vouchers by the airline. Plenty of leg room - plane was clean and in very good condition. Staff were friendly and helpful and the food good. Return flight landed 45 minutes early. Inflight entertainment did appear to be a bit hit and miss but I either read or sleep when flying and this was only a 7 hour flight. Considering these flights were over 200 cheaper than any other airline, I feel that I received good value for money and would definitely use Kuwait Airways again if the price was right.


KUWAIT AIRWAYS customer review :  26 June 2012 by A Usmani   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I traveled JFK-LHR-KWI (6/19/2012) and KWI-JFK (6/24/2012) and was pleased with the service. I saw a lot of negative reviews online after buying my tickets. I was fearful after reading those reviews. The planes/food/crew were nice. I was amazed at the friendliness of the crew. They were very helpful and provided everything I asked for and followed through. The TV screens did not function on the departing flight as was mentioned in some reviews but I was not bothered by it since I do not watch TV on flights and would rather just sleep.


KUWAIT AIRWAYS customer review :  24 April 2012 by Patrick Prabowo   (Indonesia)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

CGK-KWI-CAI and AMM-KWI-CGK. Flight from CGK-KWI-CAI was ok. FA's and ground crew ok. A340 is quite comfortable. PTVs didn't work. Flight from AMM-KWI average. AMM airport is very crowded but ground crews were very helpful. KWI-CGK flight was terrible. At first 8 hrs layover, then 2hrs delay, after waiting we were sent back to airport hotel because of another 7 hrs delay. Ground crew at KWI airport are unfriendly. After finally entering the plane it didn't move for almost 2 hrs before taking off.


KUWAIT AIRWAYS customer review :  21 April 2012 by A Nokes   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-KWI-BKK. Dated aircraft, IFE broken on all flights, rude cabin crew, seats broken, poor food and communication from the flight crew. No regard for passenger safety, passengers allowed to collect luggage from overhead locker bins and use toilets whilst aircraft taxing. You get what you pay for!


KUWAIT AIRWAYS customer review :  21 April 2012 by J Smith   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Heathrow to JFK - 2 hours late leaving Heathrow, later diverted to Boston because of poor weather, so 5 hour delay in total. We were given little information about what was happening and there was confusion about whether we would be disembarked at Boston or carry on to JFK. No inflight entertainment at all - no screens working outbound or return. Old, scruffy cabin. Not particularly cheap either. Will never fly them again.


KUWAIT AIRWAYS customer review :  21 April 2012 by D Hob   (Australia)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We went from Heathrow to JFK and this was without doubt the worst flight I have ever taken. Nothing worked, seats were broken, and the flight staff were rude. First and last time.


KUWAIT AIRWAYS customer review :  11 April 2012 by Paris Caulfield   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Economy class, LHR-JFK, 376 price cheap. Seats are dirty and falling apart. TV not working, flight attendants are rude, use only short words and they don't know how to smile. Foods are not tasty, not recommended to anyone.


KUWAIT AIRWAYS customer review :  23 March 2012 by D Woodstock   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-KUW. The aircraft was clean, in fairly new condition with comfortable seats, staff were friendly and the screen in front of my seat didn't work but my husbands did. Our connecting flight KUW-COL wasn't as good, the seats were leather which were quite firm with even less leg room. Our return trip was cancelled upon our arrival to COL airport, which no explanation. Staff booked us onto a Qatar Airways flight. Unfortunately our agent had neglected to book me a gluten and dairy-free meal, so I went for very long periods on both journeys with little food.


KUWAIT AIRWAYS customer review :  22 March 2012 by S Mahesh   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We travelled to India with no entertainment system whatsoever for a 15 hrs flight! Cabin staff acted like it was not unusual. Seats were not reclining. Cabin staff were not even distributing blankets. Very poor service in total. I will never recommend to anyone.


KUWAIT AIRWAYS customer review :  20 March 2012 by R Niederman   (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

JFK to Kuwait was an uncomfortable trip in Business class. Seats are old, uncomfortable, and the entertainment system was likewise old. Food was fair to poor.


KUWAIT AIRWAYS customer review :  28 February 2012 by Jane Tenquist   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flew to New York from Heathrow return. Headphones, entertainment and TVs did not work and individual ceiling lights not working. During outbound flight during the day, shortly after take off all the cabin lights were turned off so we had an 8 hour flight in darkness with nothing to do. Took same aircraft back a week later and problem the same.


KUWAIT AIRWAYS customer review :  16 February 2012 by W Adams   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heathrow to JFK roundtrip in economy. Comfortable enough, good food, cheap fares, but the inflight entertainment system was the worst I've encountered for many years. Very poor selection of movies and TV, and on the return leg the screens didn't work in my row. If you want a cheap airline and don't care much about it having the newest fleet and aren't planning to watch movies for the whole trip, Kuwait Airways will do the trick.


KUWAIT AIRWAYS customer review :  9 January 2012 by F Ghazi   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK to Dhaka. I was pleasantly surprised I received a superb service. My ailing mother was very well cared for. Staff were pleasant and co-operative. I understand they have some hardware issues on the plane even though planes were fairly new, yet travel comfort was about equal to other airline.


KUWAIT AIRWAYS customer review :  4 January 2012 by M Qadeer   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

December 29th 2011 flew from Islamabad to New York JFK. Check-in at Islamabad took a long time because of a big crowd. Flight left on time. An A300-600 plane, nice roomy seats, clean cabin. Crew were polite and helpful. Food was pretty good. In Kuwait the next flight was an hour late, again a good B777-200 plane. This flight was also full. Only bad thing about this airline is the poor entertainment system.


KUWAIT AIRWAYS customer review :  20 December 2011 by R Abdul-Baki   (Kuwait)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew KWI-BEY, good food, drink and service, however could use a more polite crew. Whenever I needed a request, they took a huge amount of time to take the request and bring it to me. Not a good entertainment system, most of the time it was broken, and didn't have the shows promised on the website. Roomy seats however, and good catering. I would suggest for the benefit of this airline is to improve the entertainment system. Because, check-in, was quick, and the ground handling was great. Just improve the entertainment system and everything would be perfect.


KUWAIT AIRWAYS customer review :  14 December 2011 by M Qadeer   (Pakistan)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Islamabad-Kuwait-New York. From Islamabad to Kuwait, it was A320. Seats very nice spacious and leather. The food was also very good. Flight left 2 hours late due to a technical problem. From Kuwait to New York, it was a Boeing 777. There were plenty of vacant seats. Entertainment system on a lot of seats did not work. Again food and service was good. It was a bargain to fly from Islamabad to JFK and return fare under $950. On the way back from JFK to Islamabad the same thing. All flights left and arrived on time. They serve no alcohol, and their entertainment system is not the best. But they provide a great value for your money.


KUWAIT AIRWAYS customer review :  8 November 2011 by Malik Qadeer   (Pakistan)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK-Heathrow-Kuwait-Islamabad. Airbus 340 from JFK to Kuwait via London. Flight left on time. On a 6.5 hour flight, were served dinner and breakfast. There were plenty of free seats. London-Kuwait plane was full. Kuwait-Islamabad flight was very nice, roomy seats, good food. Their entertainment system is awful. Crew were courteous and polite. Food was like any other airline. For $950 fare round trip Islamabad-JFK I will fly Kuwait Airways again.


KUWAIT AIRWAYS customer review :  3 October 2011 by M Qadeer   (Pakistan)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Islamabad to JFK. Islamabad to Kuwait was a Boeing 310. Nice clean aircraft. Big leather seats - spacious, and comfortable seats. Food was pretty good too. Kuwait to JFK flight was a Boeing 777-200. Good condition and clean plane. Half the plane was empty, so it was comfortable. A lot of seats had TV's not working. Food was good too. Service was not bad. Less than $950 for a return flight. For this price I will fly Kuwait again. Their entertainment system needs an upgrade.


KUWAIT AIRWAYS customer review :  19 September 2011 by J Somaney   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

The seats in Business Class barely incline 10% and their fleet is extremely old. My journey from Dallas to Mumbai took an ungodly 40 hours with long stops in NYC, London, Kuwait and then to Bombay. I have flown in Economy with other flights that had better seats than Kuwait Airways did in Business. No alcohol was served on those long, awful flights.


KUWAIT AIRWAYS customer review :  18 September 2011 by A Sagar   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Roundtrip NYC-LHR (technical stop) - KWI-MAA. Booked Economy for the cheapest deal from NYC to Chennai. Both onward and return flights delayed by more than an hour. Meals good and luggage arrived safely. IFE is dated and didn't work on both the long legs. Average service. Aircraft look old. Will avoid next time.


KUWAIT AIRWAYS customer review :  15 September 2011 by J Armstrong   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

This was the only available flight returning from New York to Heathrow after the hurricane. BA cancelled our flight and couldn't give us another until a week later. The airline was fine, although I wouldn't choose to fly with them again, staff were fine, plane good and it set off on time. Downside was the other passengers who did not understand air safety. One woman got out of her seat when the plane was climbing, and children didn't seem to want to wear seatbelts. Other than that and it costing 8,000 for 5 of us it was fine.


KUWAIT AIRWAYS customer review :  14 September 2011 by S Philip   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

They have fallen behind in their customer service. I have travelled with them for 3 years in a row and have seen their service taking a downward spiral. The food has become worse. No bassinet for 6 month old baby even though it was requested while booking the flight 3 months ago. I have to give them credit for keeping time during all the 3 flights I travelled.


KUWAIT AIRWAYS customer review :  14 September 2011 by R Rouse   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-KWI-BKK*-MNL - (Tech stop BKK). Flew this route a few days ago, and agree with earlier comments. Online check-in in London only results in you getting an online check-in receipt and nothing else, not even priority check-in desk at LHR. Aircraft are dated, IFE almost never works. Food is pretty bland and nasty, aircraft dirty and crew can be quite rude and snappy. Safety is low priority, with no real checks prior to departure, passengers wandering around whilst taxiing, mobile phone on throughout the flight, lots of passengers listening to music on headphones during takeoff and landing. The only good point is in KWI if you go landside there is plenty to do, whilst there is almost nothing airside. Tech stop in BKK has you remaining on the aircraft whilst being chased by people with vacuum cleaners. Have cancelled my return ticket and flying with another airline.


KUWAIT AIRWAYS customer review :  31 August 2011 by James Saunders   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Heathrow to Manila return. Our first flight was 24 hrs delayed (although they were good with their compensation and putting us up in hotel etc.). Flight also delayed once in Kuwait. Planes had seats that either did not recline or reclined whether you wanted them to or not. Constant requests to put seat up for take off by cabin crew were only met with blank faces when I said it was the broken seats and I could not fix it. Entertainment system was poor when it worked, with films finishing half way through or jumping from one thing to another. Food was good.


KUWAIT AIRWAYS customer review :  25 July 2011 by R Smith   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LDN-KWI-DEL return. Outbound travel LND-KWI no TV at all. KWI-DEL was old fleet and smelt strongly of disinfectant. Staff were unhelpful and seating space cramped. Return travel, of 9 travelling only 3 TV screen worked, Cabin Staff were rude, inconsistent and extremely slow. Took 30 mins before someone attended to a request for a cup of water. Children were allowed to jump on seats and run about plane unaided during flight, when it came to land some refused to wear seat belts. Safety landing procedures, like setting chairs and footrests in position were ignored. Cabin crew were lax on take off with mobile users. When asked for help to put bag in overhead stowage, was told by air hostess she had no procedure to a bag in stowage. The only good point was flights were reasonably on time.


KUWAIT AIRWAYS customer review :  4 July 2011 by Yousef Ali   (Kuwait)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Kuwait Airways-New York stopping in London Heathrow. Before take off people were using their mobile phones. We were told that only passengers travelling to London Heathrow would be departing the aircraft after what seemed 30mins we were told that we also had to leave the aircraft and wait at London Heathrow. The inflight system was poor and one of our screens wasn't working so we asked the air hostess to reboot it like on all the other airlines and instead she said it was normal that the TV wasn't working. We also told her that the seats would not recline and she said that too was normal.


KUWAIT AIRWAYS customer review :  14 June 2011 by Ayesha Choudhury   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

I travelled Kuwait Airways to Dhaka from New York. The seats on the aircraft are way to narrow and leg room poor. The PTV screens don't even function. I was one of the unfortunate ones that got a seat with no sound for my TV. The staff were rude and did not attend to you (even the call bell doesn't work!). Bathrooms dirty and lacking supplies. I personally did not enjoy my travel with this airline, however, everyone is entitled to their own opinion. If you consider flying with Kuwait Airways for low rate, be prepared to hear "you get what you paid for".


KUWAIT AIRWAYS customer review :  2 June 2011 by P Datta   (Germany)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Frankfurt to New Delhi via Kuwait. Frankfurt to Kuwait an almost empty aircraft and staff was friendly - maybe because they didn't have much to do! Plane was really old and many of the seats were broken. The entertainment system was not working on my seat or on the adjacent empty one! The stopover in Kuwait was horrible at best - entire place had only one toilet with 3-4 cubicles and standards were below par! Almost every arabic passenger in the plane was on his/her phone during takeoff and landing - staff did nothing about it even if they saw it happening!. The same experience was repeated on the return journey except this time the staff besides being careless were arrogant and indifferent!


KUWAIT AIRWAYS customer review :  17 May 2011 by Jose Kallarackal   (India)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Cochin-Kuwait-Frankfurt. Both flights almost in time and planes were quite clean and staff friendly. They serve many different food types, and you can even choose your seat from their website.


KUWAIT AIRWAYS customer review :  15 May 2011 by M Mclean   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Economy class LHR to JFK. Price was cheap and now I know why, plane was old and tatty. Seats falling apart, staff were rude. Fellow passengers were on their phones during the flight, taking off and landing, staff did not seem to care. Entertainment system was awful, the sound was drowned out by a loud buzz and the screen was fuzzy.


KUWAIT AIRWAYS customer review :  11 May 2011 by Bob Lillyman   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Economy class London to Manila return via Bangkok, with Kuwait Airways. The flight was comparable with some more expensive airlines on this route, and staff were pleasant and polite. The flight was reasonably punctual and onboard food pretty standard and plentiful. It should be noted that there is very little to do and see at Kuwait airport, but during a transit stay of four to five hours we were given free food and did find some reasonable toilets (they are few and far between). Overall this flight was excellent value for money and I would travel with them again.


KUWAIT AIRWAYS customer review :  8 May 2011 by L Assi   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BEY-KWI left and arrived on time. Plane not new, but not bad condition either. Flight attendants friendly and great with kids. I have flown with them 3 times and have not had any issues. Food good and cabin service excellent (hot towels, good meals on short flights, good drinks service and smiling attendants). Bathrooms could be a little cleaner.


KUWAIT AIRWAYS customer review :  4 May 2011 by M Mithra   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-KWI-COK. LHR-KWI with lousy inflight entertainment system. The screen was tiny and the movies were repeated. KWI transit was pandemonium, connection flight was delayed for hours. There were 3 departure gates with just one door to enter the gate area and passengers for 3 flights were catapulting themselves to get through the gates - ground staff were rude and unprofessional. While boarding the flight one of the ground staff snatched my cabin bag and was about to check-in, literally at the door step of the flight, with no questions asked. With my laptop in the cabin bag managed to get it from the staff and had to literally smuggle it inside the flight - cabin bag was within the permitted dimensions and I have travelled with the same cabin bag on many airlines. This was the worst experience ever.


KUWAIT AIRWAYS customer review :  28 March 2011 by R Toller   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-KWI-CMB return. LHR to KWI boarding was chaotic with ground staff arguing over how the aircraft should be boarded. The delay resulted in the usual boarding process being ignored which meant a boarding free for all scramble ensued with many passengers pushing past families with young children. Once on the flight two of the four IFE screens were faulty - one did not work at all. Headphones for the screens were faulty and the general IFE was poor with long delays between screenings. IFE is a big deal with young children on long haul, daytime flights. On our return flights the first from Colombo was, again, problematic as far as boarding was concerned with delays and queuing. On arrival it was apparent that KWI does not deal well with passengers waiting in transit. It took other passengers to inform us that KA should provide food for long transit waits. The food that was eventually provided was of very poor quality. Our final flight was by far the worst. Having endured a long wait at KWI we were relieved to be boarded with very little delay or problems. On boarding the flight I discovered a bag of vomit in the magazine pocket in front of me. FA was very apologetic but took quite a long time to sort out the problem as I stood by my seat whilst all other passengers had been seated. The offending item was removed and the area around my seat disinfected but it was not a great start to the last flight of a long period of travelling. Again IFE was poor with films repeated and very little alternative choice - faulty screens and headphones. Over the duration of the flight all the hand basins in the Economy toilets became blocked. Towards the end of the flight all Economy toilets were deemed unusable and closed. Passengers were given no alternative toilets which I find totally unacceptable. I will do my best to avoid flying with Kuwait Airways again.


KUWAIT AIRWAYS customer review :  15 March 2011 by G Middleton   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Bangkok to Manila, business class fare very attractive, cabin staff were helpful. Food not quite business class standard of the major airlines. The flight was on time and our luggage was given priority labels which meant we were through immigration very quickly.


KUWAIT AIRWAYS customer review :  14 February 2011 by Ray Mamon   (USA)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

JFK-DXB in January. The entertainment system didn't work on many seats (mine included) and neither did the audio/music channels. For a long flight from JFK-KWI that's frustrating. What's more, the seats for many did not recline. Some that reclined did not return to the original positions. I guess I was lucky that mine did recline and it did come back to the upright position. When I complained to the FA, I was told that its nothing new. They know about it and they had informed the engineering dept to fix it. The food was okay. KWI airport is one of the worst to transit - they herd you like cattle to line up at the gate. I was told that due to construction, only 2 gates were available for boarding and that was why the chaos. Pearl Lounge (Marhaba lounge) charged me 12 Dinars to use it, but it was well worth the 5 hour transit stay. KWI-DXB was okay, just one hour and they did serve a hot snack.


KUWAIT AIRWAYS customer review :  7 February 2011 by L Pereira   (Trinidad and Tobago)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

A flight on January 29 took off 12 hours late, and the airline had no courtesy to inform passengers. The staff are ill equipped to handle delays and problems and treat paying passengers like cattle. The flight to New York via London was terminated at Heathrow without any information. The hotel at Kuwait was horrible with rude staff and one telephone line for about 200 anxious passengers. Rerouting our flights cost us extra expense for baggage and the fresh ticket and Kuwait airways took no responsibility. Not once did an airline representative talk or meet with the passengers.


KUWAIT AIRWAYS customer review :  5 February 2011 by Senthil Kumar   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I faced the same nightmare as Shelly Talmo in flight on 01/29/2011. My return trip to USA (from Chennai) got stretched by 26 hours due to flight reschedules and cancellations and missed my domestic flight to Austin, Texas in USA. Kuwait Airlines not willing to compensate for my loss. Inflight entertainment was very poor. Less choices, some monitors do not work, audio did not come in one monitor (more challenging to watch a movie on this one). On one segment my monitor control was in my neighbour seat and his one on mine.


KUWAIT AIRWAYS customer review :  1 February 2011 by Shelly Talmo   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I have never experienced anything like Kuwait Airlines. We were 2 hours late taking off from Chennai. Once we got to Kuwait, we stood in a line to enter aircraft traveling to London. Some of the passengers got onto the plane only to be told to get off. We sat in terminal for awhile and then they sent us to a hotel in Kuwait. After 8 hours, we were shuttled back, boarded the plane another 2 hours later and proceeded to sit on the plane for over 3 hours before taking off. Once in London, a tiny voice came over intercom informing us that the flight to JFK was terminated. No reason given. No further instructions given. We stood around Heathrow customs wondering what to do. Finally going through customs, we were told that a bus would pick us up and take us to a hotel. I finally got into my room at 3:30 am and told that we would receive information regarding flight at 9:00 a.m. At 1000 we received word from some Kuwait representative that a bus would be around to pick us up at 1040 and that we needed to check out of our rooms. Luggage and over a hundred people were now standing around hotel lobby. At 1230 a bus finally came. We were then transferred to Delta Airlines for our journey home, due to leave at 5:00. Delta charged passengers extra money for extra baggage, which had already been paid for by passengers at Kuwait airlines. This whole experience was a total nightmare. I wouldn't recommend Kuwait Airlines to my worst enemy. There is so much more, but as I've been up a total of 38 hours due to this fiasco, I can't think clearly!


KUWAIT AIRWAYS customer review :  15 January 2011 by P Sewell   (India)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BOM-JFK and back during the holiday season. The aircraft was old and shabby, tv monitors were old the choice of programs limited. The return trip was a nightmare - flight from JFK was delayed by over 9 hours and no one called to inform us, the online schedule gave no indication of a delay. On reaching Kuwait we were rudely told that the flight to Mumbai was canceled and we would have to wait till the next day. We were herded to the hotel and brought back the next night. We boarded the flight, sat for 2 hours and then were asked to deplane - technical issues followed by a crew unwilling to extend their hours of duty . We were herded back to the hotel with no apology/ explanation. Finally reached home after 2 days.


KUWAIT AIRWAYS customer review :  15 January 2011 by M Elizabeth   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

FlighLHR-CGK-LHR via Kuwait. Could hardly move and seat wasn't very comfortable, the in-flight entertainment wasn't always working - it worked in some flights. Flight attendants to and from Jakarta very friendly. Food was decent, breakfast vouchers were handed out to passengers during transit in Kuwait. Overall, it was okay - you get what you pay for.


KUWAIT AIRWAYS customer review :  14 January 2011 by Jennifer Hobart   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flight from UK to India via Kuwait was meant to take 16 hours, changing at Kuwait. Flight cancelled and went next day via Rome. Took 2 full days, and luggage not there when arrived in India, delivered 3 days later. Return flight also cancelled and after spending day in hotel flew to Kuwait. Onward flight from Kuwait also cancelled, so another day in hotel. Was told I was booked on a flight from Kuwait to Frankfurt for the next day, and was given documentation. When I turned up for this flight I was told I was not booked on it. Kuwait Airways said I would have to spend another day in Kuwait hotel, but made my own arrangements and managed to get back to the UK 3 days after leaving India. Minus luggage again. I will never fly with Kuwait Airways again, and would not recommend them to my worst enemy.


KUWAIT AIRWAYS customer review :  11 January 2011 by R Khan   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JFK-KWI-DAC economy class. The seating was old and dirty. IFE absolute trash, a 5 inch monitor behind the seat which is a joke. Picture quality poor. Below average flight attendant service - I asked for water and got it after 15 min later.


KUWAIT AIRWAYS customer review :  21 November 2010 by Priyanga Wijewardana   (Sri Lanka)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Colombo to Kuwait. Cabin crew helpful and attentive to requests. Fleet is very old and needs refurbishment. IFE is not up to standard. Seating is uncomfortable. High cabin noise inside. Flight delays.


KUWAIT AIRWAYS customer review :  20 November 2010 by A Magrogan   (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

It was like taking a trip back in time. Imagine a decent flight in the 1970s. Seats looked old (had ashtrays in seat arms), but comfy enough. Seat-back TV screens didn't work on 1/3 of the seats. 3 video channels (western, middle eastern, indian) and very old-fashioned, VGA graphics on the video system menu. Food was satisfactory. Service from FAs seemed fine - courteous, polite, etc. But the ticket was cheap.


KUWAIT AIRWAYS customer review :  22 October 2010 by T Jones   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

I travelled business class to New York - never again even it was offered free. The plane was three hours late boarding, a regular occurrence ground staff told me. Boarding was a free for all. The plane was like something out of the 1960's my seat had masking tape holding the ashtray metal in place. The seat was I would say smaller than a premium economy seat. It reclined about 4 inches ie a slight lean. The footrest was a push out at the bottom of your seat plate thing. TV broke down twice. There is no alcohol, not really an issue, but you don't get given bottles of water - I think I was given two glasses through the flight and had to ask each time. The staff were miserable. The final insult was after arriving some 4 hours behind schedule my lower body was covered in bug bites I assume from the less than clean seat. Not to mention the chap who decided to lock himself in the loo on take off, and when the door was pulled open refused to come out so they left him to his own devices luckily enough he was genuinely having a pee. It was the most dismal flying experience I have ever had in all categories from economy to first class on any airline. Its a disgrace. Don't consider doing it unless you are desperate or mad.


KUWAIT AIRWAYS customer review :  7 October 2010 by L Edwards   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Planes could do with a cosmetic refit, but I've flown worse. The plane was clean, food was fine, service efficient, and staff were the usual mix of very nice and helpful and very offhand. I would fly with them again as the price was ridiculously low. Considering you get food and beverages and earphones at no extra cost whereas other cheap airlines charge you pretty much to do anything but breathe, I can't complain. Just think of it as a budget airline and you'll be happy!


KUWAIT AIRWAYS customer review :  4 October 2010 by P Craig   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-JFK return Business Class. All staff were charming, helpful and polite. The purser allowed my wife's wheelchair to be stored in an on board cupboard. Although my vegetarian meal option was not ordered, the purser managed to ruster up an appetizing meal. Would recommend this airline for Business Class travel value for money. The batteries on my in flight entertainment system failed on each leg, but were replaced by attendants.


KUWAIT AIRWAYS customer review :  25 September 2010 by M Carlton   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR to JFK return B777-200. The staff were rude, IFE system did not work for at least half the people on the aircraft (in both directions) and the Cabin looked like it had not been refitted since the aircraft entered service in 1999. Other issues with staff included the guy sitting in the row behind me going off for a quick smoke in the toilet, getting caught by the cabin crew and being let off because they could not be bothered to deal with him. This airline is terrible.


KUWAIT AIRWAYS customer review :  27 August 2010 by Jacqueline Watton   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heathrow to JFK New York. The staff were friendly, food gorgeous, hot towels, pillows and blankets, and free headphones. On the downside the planes are old and look a little jaded but I saved 800 on the fare between three of us to New York!


KUWAIT AIRWAYS customer review :  18 July 2010 by M Khalid   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Business

JFK-LHR Business. I flew this airline because it was cheap. Experienced the first unpleasantness at check-in when the ground crew sternly reminded me of the limit of hand- luggage weight - it was only supposed to be 6kg! This could have been said in a more polite and friendly manner. My travel agent said the flight was supposed to be B777 but it turned out to be a tired A340 - seat not comfortable. FA service decent enough.


KUWAIT AIRWAYS customer review :  25 May 2010 by M Kent   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

London to Kuala Lumpur via Kuwait in Economy. The baggage allowance at 32kg fairly generous if you need that much. We booked this after reading other reviews on this website and were prepared for a poor experience, it lived up to the billing! The first experience on boarding was of a filthy plane, chewing gum on the floor and trays dirty from tea/coffee etc - it was obvious the plane had not been cleaned. The planes are old and much of the inflight entertainment either didn't work or was unwatchable (no sound, no picture or if you are fortunate neither) - so prepare some entertainment for yourself. I had ordered a dairy-free meal and was on each occasion given either butter/cheese/yogurt and this gave me no confidence in the rest of the meal being dairy-free. The flight crew were not helpful, and in one instance when tea/coffee was being served, the attendant serving tea said that he would return to me with coffee (and a biscuit). However he forgot, and though when reminded he did return minus the biscuit - when I asked for a biscuit he said he'd already given me one! The food was generally budget quality though water/drinks could be more frequently given out. I found the seats uncomfortable. Some would argue that you get what you pay for - we didn't think it was value for money, we will not be flying Kuwait Airways again. We feel it is worth paying more to save the 5-6 hour stopover in Kuwait (perhaps 7-8 hours on overall travel time) and getting a better level of service.


KUWAIT AIRWAYS customer review :  9 May 2010 by Keith Mitchell   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Disgusting service throughout the volcanic ash period. We were due to fly back on 17 April from Manila, and were told by a Kuwait Airways spokesman flight cancelled. He said natural disaster not our problem and walked away, we were not even offered a drink of water never mind a hotel, food or drinks. We tried telephoning all next day, they would not even pick up the telephone. We traveled the next day to and from Kuwait Airways at great expense and were told we would be contacted when a flight was available. Eventually we were given a flight with Etihad Airways on 4 May - we will never fly with Kuwait Airways again after being treated this way. It has cost us an absolute fortune.


KUWAIT AIRWAYS customer review :  30 April 2010 by C Tyler   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Ridiculously cheap fare LHR-KWI-KOC, returning TRV-KWI-LHR. Connection time in Kuwait was reasonable, and all flights on time. Flights full in economy, but staff were pleasant enough and food was standard economy fare. The aircraft interiors were clean and seemed fairly modern. I noticed a few seats that did not recline properly, and was aware that some people had problems with their in-flight entertainment systems. Maybe I was lucky? If you want to take a lot of baggage, the baggage allowance is 40kg! I have never travelled with Kuwait Airways before, but the trip was remarkable value for money over the Easter period. No alcohol served on board, it being a Muslim airline.


KUWAIT AIRWAYS customer review :  27 April 2010 by Ray Short   (Thailand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-KWI-LHR. Check-in and boarding at Bangkok efficient and courteous. Cabin crew polite and the meal especially enjoyable. The economy section of the cabin was clean and tidy. I don't think the in-flight entertainment was working but I wasn't really too bothered. 7am airside at Kuwait Airport, there are a few duty-free shops to wander around and food and beverages courtesy of McDonalds, Pizza Hut and Costa Coffee. The on-site bank changes money and there are public telephones operated by phone cards than can be purchased in the adjacent shop. There is no internet cafe at the airport, so if you need to check e-mail etc, you will need to bring your own machine and use WiFi. Transit passengers get a voucher to use in the canteen on the mezzanine level. But with 5 hours to kill I went to the visa desk instead and bought a Kuwait visa (3 KD). This allows you to go through immigration into the attached shopping mall. However, aside from a slightly better choice of food and shopping, there is not a massive amount to be gained from venturing in there. KWI-LHR left on time, B777 was more comfortable than the A340 from Bangkok. The crew were attentive and quite entertaining, food and snacks better than average. The in-flight entertainment was functional this time, although clearly in need of upgrading. Kuwait Airways offers a good value service that is efficient and on-time. Non-smokers may not appreciate the ambient fug of cigarette smoke inside Kuwait Airport and the facilities there are a little sparse although the people generally quite friendly and helpful.


KUWAIT AIRWAYS customer review :  26 April 2010 by N Choudhury   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Appalling customer service throughout the chaos surrounding the closure of airports due to the volcano ash. Very poor communication on their website and through their offices. Staff do not even pick up their phones in the London or Dhaka office. We visited the office in Dhaka and was met with such arrogance and lack of helpfulness. The Dhaka office apparently cannot even confirm passengers get a flight back on as this instruction comes from Kuwait office. Kuwait office won't speak to staff except branch managers and there is no branch manager in Dhaka because he is absent. Flights to Geneva is being offered with they are not offering to pay for connecting flights from Geneva to London.



 
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