KUWAIT AIRWAYS review :  24 October 2008 : by A El Hamid

Kuwait – Alexandria return. Food is terrible. Entertainment very poor. The flight attendants are rude, passengers are taken for granted. Forget about its offices oversees and their strange policies – have to attend at the counter 3 hours before the flight, otherwise your trip gets cancelled; this cancelled trip is not refundable. I was informed by one of KA customer service representatives that they only take the first 110 passengers arriving at the counter whether they arrive all within 10 minutes or 3 hours, confirmed their booking or not. All representatives refused telling what time counter closes. One time, after weighting my luggage, paying for extra weight and of course changing the US dollars that I had at Alexandria (Egypt) airport’s bank in order to pay in local currency as they insisted – after all this they took back my boarding pass and gave me back my bags as the plane was found to be full. I had a confirmed flight and attended the counter 90 minutes before the flight time. All-in-all bad airline that needs to get service levels increased dramatically. I am not happy traveling with KA, but unfortunately very limited choices are out there.

KUWAIT AIRWAYS review : 18 October 2008 : by Michael Lee

Trip Rating : 4/5

London-Heathrow - Kuwait - Chennai. When we spoke with Kuwait Airways officials about booking tourist class seats they were rude and offhand. This did little to increase our confidence about the impending trip. In fact we were pleasantly surprised. The staff were polite, flights punctual, food tasty, and price was good. The only reservation would be the policy not to allow tourist class passengers to book their seats in advance. Out of the hands of Kuwait Airways is Kuwait International Airport. Despite a non-smoking policy it is full of smoke, few places to sit in transit, and eating places that are disagreeable because of the smoke.

KUWAIT AIRWAYS review : 11 October 2008 : by Steve Mussared

Customer Rating : 4/5

LHR-JFK return. We have always previously flown Continental, however the Kuwait Airways price was too good this time. The food was the best airline food I have had. Entertainment system worked, and while the seats were by no means luxurious, they were not uncomfortable. Staff very courteous. No delays and no complaints

KUWAIT AIRWAYS review : 6 October 2008 : by Sam Gold

Customer Rating : 1/5

The flights were dirty and personal entertainment would never work. Due to their poor time management there was a delay and we had to miss our connecting flights. This happened during the onward and return journey, hence this is quite common for this airline. They took over six hours to transfer us to a hotel. These guys do not know what is customer service. Never travel on this airline even if they give you free tickets.

KUWAIT AIRWAYS review : 27 August 2008 : by Robert Chua

Customer Rating : 2/5

MNL-BKK-MNL trip and the trip was uncomfortable. Seats are hard, and they do not recline well. The PTVs were small, and some are not working. Food was average to good. The trip back, since this is a connecting flight to Kuwait was bad. In , the passengers taking Kuwait Air were subjected to additional security which I totally do not get since most airlines already deem airport security to be appropriate. Only good thing on this trip was that it was cheap. But now, other airlines serving the sector offer comparable rates. All-in-all bad airline who needs to get service levels increased dramatically.

KUWAIT AIRWAYS review : 22 August 2008 : by Alex Chin

Customer Rating : 1/5

London-Kuwait-Kuala Lumpur return. All the flights were late in departure although we made up the time during the flight. The food was average - not given any choice. Some of the flight attendants were friendly but others not. Kuwait airport is smoky, the toilets are extremely dirty and generally there is nothing much to do at there which could be depressing when one has to wait for 2-4 hours for the transit flight. We will not be flying Kuwait Airways again.

KUWAIT AIRWAYS review : 30 July 2008 : by Paolo De Luca

Customer Rating : 1/5

FCO-BKK-MNL return. Four hours delay on BKK-MNL without any explanation or apologise from the crew. Four hours delay on KUW-FCO due to technical fault (an old A310). Ground personnel pretended just a change of captain's chair, when engineers where clearly working on a wing. PTV not working on any single flight. Safety controls and procedures not very tight in Kuwait. Never again will fly with Kuwait Airways

KUWAIT AIRWAYS review : 26 June 2008 : by D Owen

Customer Rating : 1/5

LHR-KWI-BKK economy. Airport hotel in Kuwait for 20 hour delay was luxurious but unwanted. Aircraft ok, security ok, food reasonable but no alcohol (no complaint, it's a cultural thing). Time-keeping even worse than Alitalia - that takes some doing. Little or no explanation for cancelled flights. I suspect there just weren't enough passengers to make the KWI-BKK leg worthwhile. We arrived in BKK - our bags went to Manila. I'd rather walk to Thailand than use Kuwait Airways again

KUWAIT AIRWAYS review : 13 June 2008 : by Alain Fauconnet

Customer Rating : 1/5

BKK-MNL economy. Departure scheduled at 12:15, actual departure 23:30, not much information about the reason of delay was given. Passengers were taken to a sub-standard hotel rather far away from BKK Suvarnabhumi airport. Hotel staff was misinformed about the pick-up time by the company. And then when eventually aboard the plane I couldn't imagine I was sitting in a fairly recent A340 - due to the cabin being so dirty and obviously poorly maintained (broken video, flashing neon lights etc.) Food was hardly edible. My advice : avoid Kuwait Airlines.

KUWAIT AIRWAYS review : 8 May 2008 : by Adam Steadman

Customer Rating : 4/5

My route was from London to Kuwait then a transfer through to Manila. London-Kuwait was Business class, food good, and comfort was good although the entertainment system needs an upgrade, but DVD units were available for Business and first class. The seats were comfortable with lots of room, but they don’t lay flat making sleeping still a little uncomfortable. I would happily travel again with Kuwait Airways but only in Business or First Class.

Kuwait Airways review - by Christian Biondi

21 March 2008  Customer Trip Rating :

We travelled with Kuwait Airways from Rome Fiumicino to Mumbai, with transit to Kuwait. On arrival at Mumbai, the baggage was not delivered and we were assured the airline would arrange to forward to us in India when it arrived. After three days it arrived at Mumbai but the serious problem has been that nobody assumed the responsibility to send me the baggage to my hotel, but they said that I would have had to go personally to the airport to collect (approximately 100km of distance). At my expenses I have taken a taxi and have gone in aeroporto. On our return flight, the plane was dirty, old and the cabin staff somewhat lazy. This has been our first experience of Kuwait Airways but also the last one. (User submission originally sent in Italian)

Kuwait Airways review - by Dave Knight

20 March 2008  Customer Trip Rating :

Bangkok to Kuwait and to London. Aircraft clean and tidy, entertainment could do with update. Food was good, soft drinks only served and you only needed to ask for more. Staff were helpful and polite and kind to children.

Kuwait Airways review - by S Schleep

16 March 2008  Customer Trip Rating :

FRA-Kuwait, Kuwait-Delhi, Bombay-Kuwait, Kuwait-FRA. Staff onboard and ground staff friendly and helpful. Entertainment was fine, food delicious. Kuwait airport is fine.

Kuwait Airways review - by K Brackenborough

6 March 2008  Customer Trip Rating :

LHR to BKK via Kuwait. It wasn't your 5 star service but if you are looking for a cheap flight and are not too bothered about frills this is the way to go. The staff were fine, I watched a couple of films although the entertainment system wasn't the most modern (take a book!). The food was delicious in economy and it was generally a pretty easy trip. Kuwait airport is fine and if you have £15 to spare, book in to the private passenger lounge for a shower, free buffet and drinks, massage, internet.

Kuwait Airways review - by Jessica Good

17 February 2008  Customer Trip Rating :

LHR to BKK via Kuwait return. My seat was broken on two of the planes, it would not stay upright. The entertainment system was faulty on all of the flights, some of it was so badly broken there were wires protruding from the controls. Maybe only one screen out of 40 was in working order. The flight attendants were brusque to say the least and service was terrible. We were travelling with my elderly father in law. On our return from BKK to Kuwait, there was a passenger sitting in his allocated seat (the flight begins in Manila) and the flight attendant refused to move them, despite my pleas that we needed to be seated together. We will not be flying with this airline again.

Kuwait Airways review - by D Dunne

12 February 2008  Customer Trip Rating :

I echo the "never again" comment. Return flight Amman to Kuwait in business - delayed over 1 hour due to late arrival of incoming flight with no notification until approx. 10 prior to scheduled departure. Additional delay at departure gate (not KU's fault) due to need to remove unruly passenger. Seat broken with recline "auto-engaged" whenever acceleration or gravity an issue. The final straw came when my checked baggage and that of my colleague (and others) emerged on the carousel soaked and stained with olive oil (and not an insignificant quantity). Despite what I believe to be an official policy of most ME airlines to forbid large quantities of olive oil as checked baggage, it appears that someone called in some favours as well over ten seperate 10 gallon containers of olive oil, with over half now empty due to poor handling and/or inadequate containers, emerged on the carousel. KU has offered me a laughable $80 USD as compensation for my now ruined $400 USD suitcase - but only if I can provide the original purchase receipt. I will avoid KU from now on and in particular the A300 whose hold, and would assume, wiring and other lower hold equipment is now soaked with 50+ gallons of olive oil.

Kuwait Airways review - by R Roberts

12 February 2008  Customer Trip Rating :

Trivandrum - Kuwait - LHR. I thought there would nothing I could add to all the previous comments, they summarise my experiences on every flight I made with Kuwait. Credit where it's due the 777's I were newer and leg room was good in cattle class (the entertainment system was still u/s though!). Overall satisfaction Very Low.

Kuwait Airways review - by Arne Sjolund

17 January 2008  Customer Trip Rating :

Kuwait airlines, never again! Although I had proof that my seat was confirmed from Kuwait to Islamabad, I had to pay additional charges to board the aircraft to return to Islamabad. The ground staff attitude is the worst that I have seen, and I would not recommend this airline to anyone.

Kuwait Airways review - by Joanna Ford

13 January 2008  Customer Trip Rating :

LHR-Kuwait-Bangkok : plane very old and entertainment not working - with 3 children this was a very long flight. Staff need training, as not very polite or helpful - drinks far and few between! Bangkok-Kuwait-LHR even worse - our seats had been moved so my husband was sitting down the plane. Staff rude and would turn service call light off and not even ask what was required. I would never fly Kuwait again, no matter how cheap as safety is more important.

Kuwait Airways review - by P Kalubowila

9 January 2008  Customer Trip Rating :

LHR to Colombo, breaking journey at Kuwait, and returned the same way. There was a three hour delay at Kuwait for the flight to Colombo. Returning to London a five hour delay at Kuwait. The ground staff at Kuwait must get some good training. This is the worst airline I have travelled over the last 35 years.

Kuwait Airways review - by Alia Al Faham

9 January 2008  Customer Trip Rating :

The standard of Kuwait Airways has deteriorated in the past 10 years. Once upon a time I preferred flying Kuwait Airways to British Airways. As a student (1995-1999), I flew back to Kuwait 4 times a year. The service and quality of everything was 100 times better than what it is today. I flew to Damascus twice in the past three weeks and once in Septemeber - I had no choice but Kuwait Airways and it was very bad every time. Cleaning the bathrooms and employing highly qualified staff costs more but will buy a good reputation.

Kuwait Airways review - by Raymond Gozo

4 December 2007  Customer Trip Rating :

LHR-KWI-BKK-MNL. Kuwait Airways is the worst airline I have flown - from booking (seat pre- arrangement) to cabin crew attitude and flight schedule. Many seats on both Airbus 340 and Boeing 777 fleet are broken or not reclining properly, TV screen monitors are of very low quality and most of them do not even work, headset or headphones do not work. As my family and I were travelling in Economy to the Philippines (this is obviously a long haul flight) but they did not give us any toothbrush or toothpaste, apparently this is only for Business and first class. The food is average. The cabin crew - some of them are nice, specially the oriental or asian crew, but OH MY GOD, the but many are rude with an angry and lazy attitude.

Kuwait Airways review - by Phil Strasburg

29 October 2007  Customer Trip Rating :

Cochin to JFK Business class. Check in at Cochin fast and easy. Business class lounge at Cochin rudimentary (one lounge for all airlines). Service on planegood and food ok. Business class seats old style, partial recline. Club at Kuwait nice and they have a smoking room and computers. Business class seats on the Kuwait JFK section in 777 old style - not what you want on a 13 hour flight. Entertainment system had limited movies and didn't work during early part of flight, but crew had separate DVD players available with a few movies. Meals were adequate but not up to standard of other airlines. Cabin crew attentive and pleasant. No alcoholic beverages on the plane , at the Kuwait club or the Kuwait duty free. If you need cigarettes they are under $10 per carton at Kuwait duty free. Security at Kuwait would not allow my wife's knitting needles which were ok in NY, Milan, India and other airports wherever we have travelled.

Kuwait Airways review - by T Langdon

6 September 2007  Customer Trip Rating :

KWI-BAH-KWI Economy. Poor flight. Dirty, cramped seats, no FA interest in helping passengers, or telling passengers to turn off phones when many were using them. Suspended TV screens remained down during takeoff and landing which surely contravenes some airline safety regulation. When is this airline going to be scrapped?

Kuwait Airways review - by Christopher Lalor

30 August 2007  Customer Trip Rating :

LHR-JFK return 1st class. I chose Kuwait Airways because of the low cost of a 1st class ticket, cheaper than most business class seats with major carriers. Check-in fast and simple, given invitation to American Airlines lounge in LHR. Boeing 777, of the 24 First class seats only 7 were occupied. Alcohol free flight, doesn't bother me as I don't drink much anyway, food was excellent as was the service from cabin crew. Flight deck announcements were non-existant. The return flight was also an easy check-in. Once again the service and food was very good, this time only 6 passengers in the cabin. If you can live without the alcohol during the flight (both airport lounges serve ample free alcohol) this is a good deal. The only partially negative was the entertainment system, simple to say the least, to be honest for a 6 hour flight it's not paramount.

Kuwait Airways review - by M Toivonen

9 August 2007  Customer Trip Rating :

Kuwait-Dubai-Kuwait in in Economy. Kwi-Dxb leg the plane was old 320 and Dxb-Kwi it was A310. The service is so poor that there aren't any service. I wonder how people manage with them on longer journeys? FA's didn't smile at all, didn't speak, just throw the food in front of you. The food was okay, not superb but not bad (if you like spicy food). No alcohol but I can cope with that. On the way to Dubai the plane looked like it haven't been cleaned for ages.

Kuwait Airways review - by L Edwards

17 May 2007  Customer Trip Rating :

We travelled Sri from Heathrow to Colombo via Kuwait return. The service we received was mostly very good. Some of the entertainment systems did not work, but what was shown was limited anyway. Not serving alcohol not really an issue though it would have been nice to have a swift one! Food options at the airport were limited but not the airlines' fault. The staff were courteous and good with the kids. Toys provided on all legs of the journey. When our youngest put his hand in the coffee (our fault), they could not have been more attentive. The food was really nice and surprised us all with kids meal and baby food provided as requested. Easy to reach offices to reconfirm flights. I don't know if some of the other people have just had some bad luck, but judging by our experience, I would fly Kuwait again.

Kuwait Airways review - by A Bhamra

25 April 2007  Customer Trip Rating :

I will never fly Kuwait Airways again. Just returned from a round trip London to Thailand - cramped seating, some of the seat recliners did not work, most of the sky entertainment screen did not work. If you tried to complain the staff were disinterested. Was unable to contact local office in Thailand (telephone numbers would not work) to reconfirm my seats for return journey and ended up being split from the rest of my family. Emails sent to Kuwait Airways never got any replies - overall condition and cleanliness of plane very poor, I expected a lot more from such an airline.

Kuwait Airways review - by K Petersen

24 April 2007  Customer Trip Rating :

Always wonder how this airline got the 3 stars. The crew on the flight from KWI-FRA seemed to have a contest about who is rudest to the passengers. Service calls are simply switched off without any reply. Drinks were not served for hours. Thirsty passengers who had to request for a glass of water were given a rude answer and were told in a harsh tone to return to their seats (No seatbelt sign was on). The whole entertainment system is a mess.

Kuwait Airways review - by W Smythe

20 April 2007   Customer Trip Rating : n/a

LHR-KWI-BKK and return in April. The experience was not good and I wouldn't recommend flying with them even if they are the cheapest option. The staff were rude, they were arguing amongst themselves and sitting reading the newspapers. Basically customer service was non existent. Of our four journeys we had working IFE monitors once and hardly any screens seemed to be working. The food wasn't too bad but the FAs were reluctant to serve drinks.

Kuwait Airways review - by Behramjee Ghadially

20 April 2007   Customer Trip Rating : n/a

JFK to Dubai and back. Boeing 777-200ER which had a refurbished interior - seat pitch and width generous as was the A320 I flew from Kuwait to Dubai and back. What impressed me is how improved the standard of KU's cabin crew service as well as inflight entertainment and food choices have become. This was a welcome change from their A 340s which are in shabby shape.

Kuwait Airways review - by Rakesh Ramachandran

8 February 2007

JFK-LHR-KWI-COK return COK-KWI-JFK economy.I had expected the worst as I travelled outbound with my 3 and 7 yr olds. The outbound was an A340 and inbound B777. The 777 seemed to be in better shape than the 340. JFK-LHR crew appeared detached and rude. All the rest were mildly pleasing. Announcements from the flight deck few and far between. Kids did not receive any special attention or goodies. Most of the entertainment monitors were operational in the rows we were seated, so that was a relief. The meals were fine as long as you avoided the spicy curries on some sectors. The transit in LHR involved exiting the aircraft to stand in a long line for baggage screening followed by a mad rush to get back on the aircraft. The one hand bag per person rule is strictly enforced here. And if you have infant feeding bottles that you may have filled up on the flight, be prepared to dump it or sample each bottle in front of security! The transit in Kuwait airport was bland. There was utter chaos for the boarding on the KWI-COK flight as they had moved another flight to the same gate (bus to the aircraft) after all the passengers for our flight were in the closed holding area. I made the return trip without the family and was glad the monitor was working for the KWI-JFK flight. Service good, crew were pleasant and during sleep time between services, snacks were available at the rear of the aircraft if you were willing to venture back there. Without the working monitor though, I'm sure my opinion of the airline would be completely different. Overall impression: not bad, will travel this airline but only after exhausting other choices.