Home Page

 

Korean Air Passenger Reviews and Korean Air Customer Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share







KOREAN AIR customer review :  10 August 2011 by Brian E Smith (Tokyo)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Business

NRT-ICN-DPS-SIN-ICN-NRT in Business class. Besides the fact the AVOD does not have an extensive list of choices for such long flights, I cannot fault Korean Air. The flight attendants were well dressed, smiling and spoke English well. The vegetarian special meals were inventive. I was lucky enough to fly the A380 between NRT and ICN and it is a joy. There is a full bar in the back, and a mini one up front. The seats on the A380 are completely lie flat and very comfortable for sleeping, if not a bit hard. The A380 is also extremely quiet. The lounge in Icheon was a bit overcrowded, but it is the summer travel season.


KOREAN AIR customer review :  8 August 2011 by Tom Hill (Vietnam)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

SGN-IAD and return, transferring at ICN both times. Hard working and well turned out staff. Spotless 777s. The terminal in Seoul is comfortable and affords easy transfer. Lots of leg room for average sized Western male. AVOD and catering more than adequate. Excellent value for money.


KOREAN AIR customer review :  1 August 2011 by B Chudleigh (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-ICN-LHR-ICH-SYD. Ground staff and cabin crew were very helpful and friendly. Stopover in Seoul well organised with high quality food and accommodation at the Hyatt Incheon, 5 mins from the airport. We flew on 747 and 777 200, both clean, modern interior and spacious although the bulky inflight shopping magazines etc limited leg room. AVOD was functional on all legs, though the small selection of movies and TV shows was definitely exhausted by the end of the last leg back into SYD. Value for money I could not fault Korean Air and would certainly recommend this airline.


KOREAN AIR customer review :  31 July 2011 by J Fulton (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

I will not fly with them again (have done so twice in last 6 months) until they let some daylight into the cabin! I hate the way they close all the blinds and turn off lights basically straight after takeoff - even when I boarding at 7am in Auckland they rush your food out and then slam the whole show into darkness. You spend two days in the dark when flying with them from London to Auckland/Auckland London each time. I know they think it calms the passengers and gives the cabin crew less work if we are all in the dark but I am fed up with it. Everything else was great but until they let us see some daylight when flying I will not fly with them again, even if they are the best price. I am sure that being shut up in the dark for so long on their flights, contributes to jet lag on arrival.


KOREAN AIR customer review :  30 July 2011 by N Short (New Zealand)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Auckland via Seoul to Fukuoka. Flight leaving Auckland was delayed by about an hour which meant we missed our connecting flight to Fukuoka. However Korean Air put us up in a 5 star hotel in Seoul with Dinner and Breakfast. 7B47-400 Auckland to Seoul was spacious, but slightly old. IFE system good, but had no-where near the range of Emirates. Korean Air still give all children toys for the flight, and economy class passengers a small toiletry bag. Flight attendant uniform very nice. Service onboard very polite and helpful. Found cabin staff presence through-out long haul flight quite low however - but when I pressed the call button, an attendant would be there happily within a minute. Seat legroom good on both legs, particularly for a short flight between Korea and Japan. A330 IFE much better than the 747 IFE. Meal between Seoul and Fukuoka was great but rather ambitious for such a short flight, making the cabin crew on that leg very rushed. Only bad parts of this leg where the lack of cabin presence by attendants. Incheon airport very nice, although Iprefer Hong Kong over Incheon. Biggest flaw with Korean Air is the terribly poor level of English spoken. I could understand if there was a low level of English between Fukuoka and Incheon. But between Auckland and Seoul I would expect to have at least one attendant fluent in English. But they often couldn't understand what I was saying which made organising what we had to do due to our late flight on the way over difficult with the flight attendants.


KOREAN AIR customer review :  22 July 2011 by Hangyun Kim (South Korea)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ICN-IAD Economy class. Ground service at Incheon was excellent. Everything was fast and smooth and it only took 10-15 mins for me to check-in, clear security and pass immigration. FA's were very friendly and had smiles all the way to Washington DC. I enjoyed the hospitality throughout the flight. Inflight entertainment was very good quality. AVOD offered recent Hollywood box office movies, TV comedy programmes and numerous other entertainment. Meal was excellent. Bibimbop was delicious, pizza was offered as a snack. Sufficient leg room, very clean loo. Korean Air even offers an amenity pack for Economy Class passengers.


KOREAN AIR customer review :  21 July 2011 by G Aggers (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SYD-ICH-LON (return). Cabin crew, food, inflight entertainment, overall service and experience all of a very high standard. In addition, it was a child-friendly service. The SYD-ICH-LON leg comes with a stopover in Seoul as part of the ticket price. This was great (even if the queuing at Icheon Seoul airport was a bit onerous) and we arrived in London very refreshed. The return LON-ICH-SYD was hard work. Both legs are overnight flights with a 5hr wait at Icheon airport. It could be worth a stopover - particularly if travelling with a child. Overall, based on my experience, I would definitely recommend Korean Air.


KOREAN AIR customer review :  6 July 2011 by J Min (South Korea)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

ICN-PVG roundtrip in Y. Newly refurbished A330 is great. Big LCD touch screen, wide and comfortable seats and great pitch. The plane is as good as new. Flight attendants were well groomed with fancy uniform. However, they were more interested in grooming and selling duty free items than actually serving passengers. Meals were mediocre at best, they were rushed to the passengers followed by quick collection to open up for the duty free sales. Great hardware but no human touch.


KOREAN AIR customer review :  5 July 2011 by M Hori (Japan)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I took Korea Air new aircraft airbus-380 flight between Tokyo (Narita)-Seoul (Incheon) last month. It was really smooth flight and even in Economy Class the seat is very conformable. Airbus is very quiet and smooth on route. Flight Attendant are all friendly and polite but they seem to be a bit nervous for new aircraft. As for Japanese citizen often fly to Korea, I am always impressed by both mega carriers of Korea, Korean Air and Asiana for their good services and conformable aircraft compare to JAL and ANA. The quality of services on Korean Air and Asiana are getting better year by year, instead JAL and ANA are getting bad. However, inflight meal of Korean air is not preferable for the short leg flights.


KOREAN AIR customer review :  17 June 2011 by Tom Hill (Vietnam)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SGN-ICN-IAD: immaculate 777s on both legs. Lots of leg room and recline, good AVOD. Ground staff in SGN was excellent with an easy transfer through ICN. Lots of leg room and recline. FAs were professional & helpful. They were also stylishly turned out, which matters. I do miss the Korean entrees that this excellent airline used to offer.


KOREAN AIR customer review :  14 June 2011 by J Jensen (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LAX-ICN-KUL. One of the bad parts of the trip was a 13 hour layover in Seoul, but Korean put us in a hotel for free - we could have opted for a free four hour tour of Seoul. All staff very polite and friendly, inflight entertainment system was great. Staff brought drinks around about every 45 minutes. We were on an older B747 towards the back but it was two seats instead of three, so gave us a lot of space to put everything. One nice thing, they handed out slippers!


KOREAN AIR customer review :  8 June 2011 by James Kim (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Extremely disappointing customer service. Beware of buying sleeper seats - they have often switched planes on me last minute without notice and don't make up the difference between the sleeper seat and regular business class seats. My experiences with the Korean Air representatives is that they are extremely rude and unprofessional. I fly to Korea often but find that Asiana Airlines is a much better choice.


KOREAN AIR customer review :  8 May 2011 by N Turner (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

IAD-ICN-HKT-IAD Boeing 777 with good seat pitch, able to stretch legs and comfortable for economy. Excellent AVOD with large screens and new movies to choose from. Cabin was very clean, and cabin crew friendly and helpful. Seoul is a really nice airport to transit through.


KOREAN AIR customer review :  4 May 2011 by M Maya (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Seats quite comfy, good legroom, cabin clean. Flight attendants attentive and polite although English is not their strong point. Meals were decent although it felt quite rushed during meal times. By the time I got mine, someone would be strolling by offering coffee or beginning to clear away trays. AVOD excellent with latest movies. The newer planes had USB ports to charge your ipod. I received a free stopover in Seoul outbound and that was terrific although quite disorganised at the airport.


KOREAN AIR customer review :  11 April 2011 by Peter Butterworth (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Internal flight Daegu - Incheon, on which my wife and I had a confirmed booking. Normal check and security clearance proceeding through to departure lounge. Shortly prior to scheduled departure the departure notice board advised the flight was on hold. No advice was given as to action required. After a lot of confusion we proceeded back through security to find our baggage dumped in the checking area without any advise or security. Korean air staff were ineffectual and totally unprepared for any form of customer aid. We experienced a delay of approx. 3.5 hours and eventually made our connecting flight.


KOREAN AIR customer review :  10 April 2011 by N Cox (Hong Kong)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

ICN-YVR. Check in and ground service at Incheon excellent. Inflight service disorganized and of poor quality. Cabin crew have poor to non-existent English language skills. My seat 10J was hard and made sleeping difficult. Minimal seat upholstery. Overhead luggage bins utilized to store cabin service equipment or crew luggage. Older model 777-200. Food quality is deteriorating each year. Menu selection the same as two years ago. First class is similar but not worth the extra tariff for the same service level and amenities as Business.


KOREAN AIR customer review :  4 April 2011 by John Beattie (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

First

LHR-ICN, my first class flight experience and was expecting something very special. Reality was a disappointment and not much better than business class - certainly not worth considerable extra expense or air miles. Seats recline to 180 degrees instead of 160 for business, but otherwise everything is the same. Discovered that the seat next to me, which was empty at takeoff, was marked with a sign for flight attendants to rest! Attendants resting in first class? Service from the attendants was super-smiley and Koreans are renowned for their hospitality - almost too much at times, and it can be hard to get some peace and privacy. Cutlery was strange : metal forks and spoons, but plastic knives which I suspect were recycled. I know that metal knives are a security issue, but other airlines use blunt-ended metal ones in business. Food was certainly no better than business class and the whole experience was similar to KLM business class, without the grumpy KLM flight attendants.


KOREAN AIR customer review :  25 March 2011 by Stephen Elgie (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London to Auckland and enjoyed the leg room. Service fast and efficient and now with screens in all seats.


KOREAN AIR customer review :  19 March 2011 by T Fillary (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-ICN-HoChiMinh, Siem Reap-ICN to LHR. AVOD on all but Siem Reap - ICN. Excellent service, good food, clean and good sized seats for economy.


KOREAN AIR customer review :  14 March 2011 by Mark Downey (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

LAX-ICN-SYD-SEA, horrible service for the most part. Flight Attendants performed minimal of service. We needed to change our meal service on every leg of trip to accommodate other passengers. Went over three hours before we saw a flight attendant at one point.


KOREAN AIR customer review :  5 March 2011 by V Godbold (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-ICN-MEL return. We found the legroom perfectly acceptable on B747 and Airbus. Toilets were cleaned regularly. During daytime flights the cabin crew came round regularly with soft drinks (alcohol on request) and during the night flights were checking on passengers. The meals were good and entertainment excellent. The 20 hour stopover in Seoul at the Hyatt Regency was excellent, lovely room dinner and breakfast was included, with a voucher for sandwich or buffet lunch at the airport before our flight. I chose Korean Air because their flights to Australia were 300 pounds per person cheaper than all the other major airlines.


KOREAN AIR customer review :  1 March 2011 by C Arnauld (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SYD-ICN-LHR return. Excellent value for money, downside is legroom on 747, which seems to not be comfortable for people over 5ft 8. I would strongly recommend to anybody to book a seat in the back 3 rows of economy which for some reason have more legroom, and are seated in pairs. Staff friendly and happy and I was well looked after. Inflight entertainment excellent. Choice of Korean or Western dishes. Good food. Included a free stopover on outbound flight, an excellent 4 star hotel in Seoul, with meals provided. Seoul Airport excellent for entertainment, shopping, and transit stops.


KOREAN AIR customer review :  22 February 2011 by Manoj De Mel (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Friendly and helpful staff, recommended for the families travel with kids. Food is not the great, but not bad. The transit hotel provided was fantastic and hotel staff friendly and supportive. Most of the staff speak English but not fluently. Flights are comfortable and are equipped with touch control entertainment system in Economy class.


KOREAN AIR customer review :  13 February 2011 by F Sansom (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEL-ICN, received an upgrade and priority service in recognition for helping an unwell passenger on previous flight. Lie flat seats very comfortable and meals the best I have had on a flight. Toilets clean. Latest films and entertainment on AVOD. ICN-LHR in economy, but I was equally impressed with FA service and cleanliness of the cabin and lavatories. Plenty of leg room too.


KOREAN AIR customer review :  5 February 2011 by N Takeda (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

SYD-ICN-FUK return. Due to the weather the flight was delayed for four hours. Arrived at ICN at 2130 and was told that I had to stay overnight since there was no flight to Japan. No one can beat the mother nature, that was not the issue. I was told to go to point A and then B, C, D. I ended up walking around the AIRPORT for another 3 hours. Hopped on a bus for 40 mins to arranged hotel. By the time I got my room was almost 0100. Whilst a flight delay is rather common, Korean Air seems not to have learnt how to cope with the problem. In the lounge at ICN, the staff were either sour faced or arrogant. They made me feel that I have to be the one to serve them not them to me.


KOREAN AIR customer review :  28 January 2011 by Collene Roberts (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Brisbane to Zurich, with an overnight stop in Seoul. Found the crew excellent, food great and plenty of legroom.





PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 




top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax