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Korean Air Passenger Reviews and Korean Air Customer Trip Reports



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Korean Air Customer review :  12 November 2013 by O Ka    (Israel)

Rating : 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Korean Air are fairly good except the fact it does not have any good frequent flyer program. One of the most aggravating facts is that their upgrade policy is very simple - no upgrades. The only way to be eligible for upgrade is if you buy a full fare economy ticket. And then, you need to redeem 80,000 to 120,000 points (8 to 12 roundtrip transatlantic flights). Furthermore, even if the business class is empty and the economy class is fully booked, no upgrade, none whatsoever (doesn't matter if you bought a full fare ticket). I fly with Korean Air around more than 10 times a year (long distance - 12hr one way), one can't deny the fact that Korean's fly relatively new aircraft, the staff is polite and helpful etc. Yet, when one travel as often as I do, one would expect more, in particular if you show such a loyalty.



Korean Air Customer review :  8 November 2013 by H Goldberger    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I'm in the First Class Lounge in Hong Kong, if you can call this a Lounge. it's a small room with a few very uncomfortable couches, and there is no lounge toilet. If you need to use the Toilet you have to use the Public Toilet. I'm paying for a first class ticket, I arrived for the flight 2 hours and wanted to unwind in the First Class Lounge and I have nothing to look at.



Korean Air Customer review :  7 November 2013 by J Hwang    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KE925 from ICN to AMS with A330-200. Fairly new interior with floor heating, big personal screen with best interface that I've ever seen so far. Seating was also very good (34G), big legroom, although my headrest could not be adjusted to my long height. We had no delay and the personnel were very friendly. Yet, the food served was not good as flight attendants and PES, unfortunately. The meat was dry, as well as cod fish that was served later in the flight.



Korean Air Customer review :  4 November 2013 by C Biggins    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from LA to Tianjin and return from Singapore to LA. The economy seats are the hardest of any I have ever flown and made it impossible to get comfortable on 11 plus hour flight. The food was not very good and best left uneaten. The stewardesses seemed like women out of Stepford Wives. All very pretty, young and accommodating but not real.



Korean Air Customer review :  29 October 2013 by J Morgan    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Often fly KE 036 from ATL-INC then KE623 to NRT Manila. I must say I have been impressed with Korean Air. Their prices on business class have been almost half of Delta's. My most recent flight was on their new Airbus A380 service. The seats are the same as Prestige class on the 777ER but there is an added storage compartment next to the seat that can hold your laptop and pillow and blankets. The food and staff on Korean are excellent. Prestige class is the entire upper deck of the A380. There are lounges at the rear and front of the upper deck. The forward lounge has assorted vodkas and martini mixes and is self-serve. At the rear of the plane is another larger lounge with an attendant serving as bartender with a larger selection of drinks. Probably my only cons are the pillows and blankets are more comfortable on other international carriers I have flown. Also, I now take extra bottled water on the plane with me and use the large storage compartment of the A380. They tend to be stingy with the water. Tiny glasses and it is impossible to get them to fill them more than half way. It is the same with the wine. But it is better than getting dehydrated on those long 21 hour journeys.



Korean Air Customer review :  21 October 2013 by Zachary Ho    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN to ICN return. KE644 and KE641. Boarding was quite fuss free and was boarded according to seat number aka from the back of the plane to minimize disruptions. Cabin Crew friendly on a full flight. Limited drinks offered upon take off. But if you require other drinks, you will have to ask the cabin crew. IFE was average and some broke down during the flight. There were 3 choices usually Korean, Western, Asian. Food portion was like a kids meal. Small. Though I have to commend that the food was delicious despite a small portion. Cabin Crew messed up a little, but cleared and provided professional service recovery. Return leg was amazingly different from the incoming flight into Seoul. Snacks were served prior to landing and includes a wide array of snacks which was good. Along with a cup of Ice cream which was refreshing coupled with cabin crew who were friendly, smiling on both flights to complete a wonderful experience on Korean Air.



Korean Air Customer review :  16 October 2013 by Rob Siebers    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Auckland-Milan via Seoul and return 3 weeks later Amsterdam to Auckland via Seoul. All 4 legs were excellent, especially the staff. Only had the fully reclining seat on the Amsterdam-Seoul flight, 80 degrees on the other three. Time Korean Air updated all their business class seats in order to stay competitive. We pre-booked our business class fares 1 year previously when we received an excellent deal. Food on all 4 legs were good to excellent, love the bibimbap although they ran out of it on the 3rd leg. Wines offered were excellent although only 2 choices each of red and white. All in all, a wonderful experience and definitely will fly them again if the price is right. One thing Korea Air must do and that is to make its website much more user friendly, were unable to pre-book our seats on-line and navigating around the web site is difficult. Still unable to check whether my frequent flyer points have been credited.



Korean Air Customer review :  14 October 2013 by D Kim    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN to TPE on 6 October cancelled on 6 October due to typhoon in Taipei. Moved to a separate flight KE8691 on the following day. B777 used and was well maintained. Service, food and entertainment was of high standard. Will fly again.



Korean Air Customer review :  11 October 2013 by John Polley    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KE 036 from ATL to ICN. Aircraft was an A380. Business class seating is 2-3-2 configuration. Although I prefer the privacy of international business class where all seats have direct aisle access and the window seats are single seats. I had 22A, a window seat, on this flight and there was no one sitting in the seat next to me. The window seats on the A380 have storage compartments built into the fuselage below the windows. This is provides excellent storage space for personal items like newspapers, pillows or amenity kits. The top of the storage compartment is good flat space for setting a drink or a laptop. Once I was seated, the FAs came by with a good selection of English and Korean newspapers. One thing they did not offer was a pre-departure drink. I was in seat 22A, which is near the back of the business-class cabin. Many of the seats in this part of the cabin were unoccupied so it was very quiet and easy to catch a cat nap. Right behind the business-class cabin is the lounge. This is a large area with a bar and couch seating by the windows. One of the FAs serves as a bartender. There is an assortment of the usual alcoholic and non-alcoholic beverages plus a menu of special cocktails the bartender will prepare. The lounge was a great place to meet and talk with my fellow travelers. There is also a smaller lounge in front of the first-class cabin, but it has no bartender. The seats are full flat and the controls were easy to operate. The entertainment system also worked well. The selection of movies and games was adequate, but there was less variety than on other airlines I've flown. The pillow and blanket, while adequate, was not as nice as others for international business class. One thing that Korean Air did very well was the food. American, Korean, Japanese and Chinese selections were available. I tried the beef-tenderloin, five-course dinner with a nice cabernet. The steak was actually prepared medium to medium rare. Other airlines I've flown have been unable to manage anything less than well done. The best part on any Korean Air flight are the flight attendants who are incredibly attentive, pleasant and attractive. The FAs on this flight upheld that tradition well.



Korean Air Customer review :  11 October 2013 by J Rose    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GMP-HND in economy on B777. Hands down the best economy class flight I've had in recent memory. Incredibly comfortable cabin with a remarkable amount of legroom, large video screen and overall pleasant cabin ambience. More importantly, the crew was absolutely exceptional - extremely efficient, attentive, warm and highly professional - about as good as it gets. I don't fly KAL much due to my status on Oneworld, and perhaps I just got lucky, but if this is typical for KAL they're owed credit for a great in-flight experience.



Korean Air Customer review :  7 October 2013 by D Bennett    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris CDG to Brisbane, 12 Sep 2013. Generally good value, with little to complain about. They provide a compulsory free overnight stopover in Seoul on flights to Europe from Brisbane. The hotel used is excellent. Transfers to and from the airport are quick and efficient. We have noticed that inflight service is not as good in 2013 as it was in 2012, they no longer offer spirits or beer, you have to ask. However they only offer fruit juice and water. Wine is offered with meals. Seat pitch was good with a bit more legroom in economy than some carriers. Food is average for Asian carriers, usually a choice of 3 main dishes, including one they always offer, traditional Korean pickled cabbage served with rice and vegetables with Korean chilli paste in a tube and sesame oil. Nice if you like Asian food but it gets a bit repetitive. The western style menu choices are satisfactory "plane" food, fair average quality. Staff are friendly and helpful and most speak reasonable to good English. French is spoken too on the Paris flights. Korean code share with Air France, so if you want to avoid Air France you need to specify that you only want to travel on Korean Air operated flights when booking. The only problems we have had (repeatedly) are with seat allocations, when we have requested a center aisle seat to avoid the inconvenience of being in a window row of 3, as some planes have. Despite repeated assurances that they have noted our preference for a center aisle seat, and put it into their computer systems, for all the subsequent legs of a trip, most times it had not been done, they denied all knowledge, and we had to persist vigorously to get what we had been promised. Overall we have been impressed by Korean Air, after two round trips Brisbane to Paris and return, and it they are continuing to offer competitive fares, which is why we started to use them, you can happily give them a try.



Korean Air Customer review :  4 October 2013 by Verne Cooke    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

13 Sep 2013, KE 607, Seoul Incheon - Hong Kong. 28 Sep 2013, KE 614, Hong Kong - Seoul Incheon. As an expat I have been traveling and working in over 12 countries in the past 10 years and have traveled on just about every airline in the world. My last airline travel was on Korean Air and have to say it was the most satisfying flight I have experienced! From check-in to disembarking it was the most pleasant experience one could hope for.



Korean Air Customer review :  27 September 2013 by Itay Moskovitch    (Israel)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've flown several times on the TLV-ICN route (both ways). The airlines is excellent. The staff are always very nice and welcoming, very efficient. The food isn't very good but not worse than other airlines. Drinks are being served several times during the flight and some times even a pizza is served. The entertainment system is one of the best with many choices. ICN is my favorite airport, if a connection is required, this is the place to do it.



Korean Air Customer review :  19 September 2013 by P Clancy    (New Zealand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chose Korean due to reading about their above average legroom (34-35" in Economy). Auckland to Seoul in an older 777 which was clean but the entertainment somewhat limited in choice. Food was quite poor compared to other airlines, the two western choices we had were below average and the Bibimbap was also average. Cabin crew were attentive and friendly, great service and seemed to be in good spirits. Seats a bit dated but Korean's good legroom makes up for it. Nice to get an amenity kit with slippers etc. Seoul to London Heathrow in a newer 777 but again the journey was let down by the quality of the food and the limited range of movies and shorts, although the system was newer and had a larger screen. Service and legroom excellent. Zurich to Seoul and Seoul to Auckland same as above. Had free stopover on the way up at the Hyatt which was great but on the way back they didn't offer the same sadly. Would use Korean again around Asia but to Europe they are lagging behind compared to other airlines. Their legroom is very good though, especially for tall people like me.



Korean Air Customer review :  11 September 2013 by S Alavi    (New Zealand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just returned from our trip to Japan. First and last we will travel with Korean Air. From NZ to Korea the aircraft was ok but old and the entertainment screen was low quality. From Korea to Japan, our aircraft changed and the plane was much bigger and newer. The lounge was really basic and ordinary, especially the one in Japan. On the way back we had a newer plane from Japan to Korea but the plane was so dirty. They didn't have enough of the food provided and by the time they got to me I just had just one option of eel. In Korea the lounge was really basic and by the time we got there, there wasn't much food left. However, the flight from Korea to NZ was good.



Korean Air Customer review :  27 August 2013 by Matthew Lee    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GRU-LAX-ICN-HKG, Aug 2013. Cabin crews were efficient, welcoming and very attentive. Check in service in Sao Paulo was managed by the airport and supervised by a few Korean Air staffs. The whole process was quick and smooth. Check in at Los Angeles was worse although the staff were from Korean Air. They were not rude but provided no greetings or smile, not even a sorry when they misunderstood that I had 32 kg of free baggage instead of 23 kg since I was from Brazil. Very comfortable on A380 and 77W. Although the Beyond entertainment system was not as extensive as Emirates or Cathay Pacific, it was enough to keep me entertained. The system was also in many languages and user-friendly. 744 was not as good but still clean and well maintained. All flights arrive early. Meals got better compared to previous flights with them and menu was provided on GRU-LAX only. Choices of snacks also increased. Korean Air should be among the best of the four stars airlines or even deserves an upgrade to five stars when the English standard of cabin crews is improved.



Korean Air Customer review :  23 August 2013 by Y Pang    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-HKG, HKG-ICN. Probably one of the best airlines I have been on! Cabin crew were polite, friendly and welcoming. Food was very traditional Korean, which was nice. Seats, beverages and standard amenities in the cabin were fairly standard. This was truly service with a smile! Fully recommend this airline and I'd certainly travel on this airline again!



Korean Air Customer review :  30 July 2013 by R Hutchings    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-ICN-LHR and return in June. BNE-ICN sectors on A330-300 and ICN-LHR sectors on B777-200ER. Aircraft are very modern and clean - the extra pitch/seat width in economy is excellent. Cabin crew professional and attentive. I've no complaints/recommendations whatsoever - smooth check-in, flights were great, didn't lose my bags. Highly recommend Korean Air.



Korean Air Customer review :  29 July 2013 by D Burns    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled as a family of 2 adults and 3 children (age 12, 12 and 13) from Auckland to LHR return via ICN. Very easy check-in and transfers at all airports. Good seat pitch for economy. Very smiling and attentive crew on all legs to and from Auckland to London. Great transfer layoff at ICN between AKL-LHR at hotel arranged as part of the ticket price. Food OK, but not the best economy food I've had. Entertainment again OK, with enough for adults to be entertained, but would recommend taking additional entertainment if travelling with 7-13 year olds. Planes were very clean. Overall this was a very good experience, and certainly an airline and route we would use again to travel from New Zealand to the UK.



Korean Air Customer review :  25 July 2013 by Matthew Lee    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

4 flights with them in June, round trip from HKG-JFK on A380 and HKG-LAX-GRU on A380 and 77W. May not have the best inflight entertainment, the best meals in the industry or the best amenity kit for economy class, yet the friendliness of the crews and the seat pitch stand out. Crews are cheerful, attentive and charming. Their service level is consistent. Important to point out that they keep the cabin clean and are very organized when handling special meals or assistance to elderly or children. I deduct one mark for inflight meal as the portion was too small. There are snacks between meals (do not receive any on LAX-GRU though). I hope Korean Air can improve its meal quality and distribute menu in the flights.



Korean Air Customer review :  22 July 2013 by Jockers Heiko    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA to ICN and back. A380 hard and soft product very good. Like to point out that KE smartphone app is very user friendly and let's you preselect seats even in coach and easy online check-in. Well done KE! ICN airport is definitely one of the best airports from a passenger stand point, an added plus.



Korean Air Customer review :  19 July 2013 by Tommy Mills    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

2 July 2013, Washington Dulles to for Seoul Incheon, KE094. 11 July 2013, Seoul Incheon for Washington Dulles, KE093. Each seat had no air conditioning control. The temp was around 85 degrees which is unacceptable. The air was turned on about 3 times each way of the 14 hour flight. Rows are announced by staff to start boarding but everyone lines up. Tickets checked and they allow everyone to board regardless of seat number. Creates a delay in boarding. Boarding process is chaos and very unorganized at Dulles Airport and Incheon. I bought water after passing through TSA, we found a second security check and they took my water just 10 feet before the cabin door.



Korean Air Customer review :  9 July 2013 by Chang Yong Jeong    (Korea)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew KE631/632 from ICN-CEB/CEB-ICN in May. IFE was nice, and the seat has 35 inch pitch, and was very comfortable. I ordered a special meal (Seafood) and was salmon, baked vegetables and pasta which was great. Only disappointment was that I couldn't see the crew during the flight. I was thirsty but there were no crew, they were focusing on selling duty free items. All crews were kind and their English was good.



 

 


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