Home Page

 

Korean Air Passenger Reviews and Korean Air Customer Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share







Korean Air Customer review :  3 April 2013 by R Witt    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-ICN-LAX in B773 Prestige Class, 'full flat' seat (doesn't quite feel that way though). The 2-3-2 layout shared with AF is inferior to DL's new direct access aisle config, Delta is really running away from its partners in Skyteam. Flights on time, in-air and lounge product fine. KE's web presence however unmitigated disaster: featureless and antiquated. Even after jumping through the needlessly many hoops to become a Skypass member, web check in only produced errors. Losing 2 hours from a busy schedule each way because of forced early arrival at check-in counter stings more than an uninspired meal service or an unsmiling crew. KE take note!



Korean Air Customer review :  25 March 2013 by K J Voss    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Brisbane Australia, to Incheon overnight at Hyatt, Incheon to Chicago, Los Angeles to Incheon, Incheon to Brisbane Australia. Must comment on excellent service and quality of Prestige Class - great comfort and friendly crew made the flights relaxing. As I travel frequently on many different airlines, others could learn a lesson or 2 from them.



Korean Air Customer review :  27 February 2013 by James Godfrey    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight was UK to Seoul to Brisbane. First long haul flight and was very impressed with the service. The entertainment was good and staff were courteous. The food was mainly Korean, pretty good overall some usual dishes such as green cake which tasted ok. Would definitely fly with them again!



Korean Air Customer review :  25 February 2013 by Michael Hollifield    (South Korea)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GMP-HND return on b747 during Korean New Year holiday, so flights were full. The service was polite and attentive. They offer IFE, but you barely have enough time to watch a movie from takeoff to landing! They served a hot meal in each direction which wasn't bad. Both GMP and HND airports are convenient.



Korean Air Customer review :  22 February 2013 by Denzil Bourne    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Codeshare flight with AF in to LHR. KE operated from ICN to CDG. The flight was very full. I was in 52H on a B744. Although the leg room was fairly generous the AVOD box took up some of that space under the seat in front of me. No power outlets for laptops or other devices. The AVOD itself was better than other far eastern carriers and kept me entertained for the day flight back to Europe. Food and drinks were plentiful and the refreshments schedule was helpfully shown in the inflight magazine. All crew were attentive and spoke English. Amenity kit including slippers provided in economy.



Korean Air Customer review :  21 February 2013 by J Min    (South Korea)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-JFK round-trip. JFK bound in B777-300 and ICN bound in A380. Both planes were spotless and seats were very comfortable with generous space. A380 had even wider seat with more recline. Duty free shop at the aft of A380 cabin was a waste of space though. Service was prompt and FA's were polite. KE did not offer periodic drink runs like Asiana but call button took care of any additional requests. The biggest letdown was the food quality. Food is served in thin plastic tray and looked like they were steamed. "Steamed" steak or French fries cannot be tasty. All meals were very poor. Both flights have great IFE system but not much to watch. Aerial view from the tail wing was the most interesting thing to watch. Overall very comfortable flight thanks to the coolest planes in the market but there were some areas to be watched.



Korean Air Customer review :  19 February 2013 by Adam Stolarczyk    (Poland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CDG-ICN-CEB and CEB-ICN-PRG in economy. A380 was fabulous with excellent seat pitch (34), duty free shop at the rear and wide, comfortable cabin. Others a/cs like B747-400 and 777-200 older but well maintained, however on route ICN-PRG they used older 777 with old economy seats and smaller legroom. Crew attentive, ready to help or to serve additional drinks or snacks. Food very good and bibimbap (Korean dish) very tasty. During the night noodles also available in the galleys. For one leg I ordered special "seafood" meal which again was perfect and consists fish, shrimps and even scallops. In general - perfect legroom (in A/C with new economy seats), nice crew and perfect meals.



Korean Air Customer review :  19 February 2013 by K Towle    (China)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-ICN-SIN return on three A333s and one upgraded B744. A333s were exceptionally good. The seats and AVOD the best we've been on. The cabin crew were smiley and helpful. ICN is an exceptional airport and the ground staff were friendly and helpful. ICN-PVG Korean Air changed the expected A333 for an older B747 and you could feel the difference. The seat was narrower, but slightly more legroom, and the AVOD was smaller and slower. Unusually, the seat I was in 53A was where the seating changes to 2x4x2 from 3x4x3 and it meant the window was almost a chair away: I could walk between my seat and the window! Not a good choice if you want to see the ground.



Korean Air Customer review :  14 February 2013 by David Russell    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last week flew from LHR to Siem Reap via ICN. B777-300 on the first leg to ICN aircraft just over one year old so in very good order. The flight crew were visible in the cabin for the whole flight. Cabin crew smiled and were very helpful and that was in economy! Had two seats right at the back of the aircraft one four sets of two on the whole plane. Leg room and recline was good but what is it with the latest seat cushions? My backside was sore and numb after both flights because they were so hard. Flight arrived early into ICN. Flight from ICN to REP was on a B737 900, longest flight I have done on a 737, just over 5 hours! This stretched 737 is cramped for international, medium/long haul work in my opinion. Seats were hard again and leg room limited. Service was however very good and flight arrived early. No problems with luggage either. I would definitely use KAL again and I'm actually looking forward to the return flights. I'll get myself a nice gel or memory foam cushion next time though!



Korean Air Customer review :  29 January 2013 by C Janisse    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto - Incheon - Denpassar return. Food good - actually had taste, but not a lot of variation. Lots of fish. Decent selection of movies. Very attentive service. Clean cabins, clean and comfortable seats. Would absolutely fly again. Note was upgraded to business class for one leg, and would rate that 5 stars all the way.



Korean Air Customer review :  28 January 2013 by K O'Dowd    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brisbane to Incheon and then on to JFK, then return home the same way. Economy the whole way. Outbound was on A330 and 777 and while service was good, agree with others comments that they need to expand entertainment choices. Return home was on A380, an improved feeling of comfort.



Korean Air Customer review :  22 January 2013 by P Butterworth    (Cambodia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

REP-ICN-NYC return on B738 and A380. A great experience. Seats very comfortable for my 185cm frame, food excellent and AVOD had plenty of choice for the trans-atlantic. Only negative was the lack of restrooms on the A380 (2 in each Economy section) making for long lines after meals.



Korean Air Customer review :  18 January 2013 by U Hosterbach    (South Korea)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Incheon, midday flight, business class on 737-800. On this aircraft they use their oldest available business class seats, hardly any recline and most uncomfortable. Headset is same as economy, no noise cancellation as you get on Thai for example. Will avoid flying Korean at least in business class in the future.



Korean Air Customer review :  16 January 2013 by W Pacey    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to New York return via Seoul. Flight staff attentive and polite. Level of service excellent and could not help you enough. Food good and several selections. Entertainment choice was good with plenty of variety. Would not hesitate to fly with Korean Air again.



Korean Air Customer review :  8 January 2013 by Kevin Tao    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GMP-CJU. Aircraft used was a 737-900. Although it was a domestic flight, announcements were made in Korean, English and Japanese. Flight attendants also knew some English. Since it was only a 1 hour flight, only drinks were served. Flight attendants and Korean Air ground crew were courteous and polite. Will definitely fly with them again.



Korean Air Customer review :  4 January 2013 by E O'Donoghue    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to London via Seoul in July 2012. It was the cheapest airline as we were travelling during the London Olympics. The stopover at the Hyatt on the way through was excellent. Travelled with an unsettled 10 month old so didn't even get chance to try out the inflight entertainment but meals were good (choose Korean) and snacks available in between meals. Alcohol limited, but expected that. Staff were very polite.



Korean Air Customer review :  3 January 2013 by H Hamzah    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

B747-400, (ATL-ICN) and B777-200ER, (ICN-KUL). Requested special meal, excellent IFE. Less legroom with B747 (what can you expect for economy class) but great cabin on B777. Overall it was good.



Korean Air Customer review :  3 January 2013 by M Clegg    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I never actually flew with them because the cyclone that hit their main airport led to unavoidable delays which meant I had to use another airline. I am reviewing them however because I believe the way a company deals with problems is a good indicator of the company. The people I dealt with were friendly, compassionate and helpful under tough circumstances and the company seamed to be structured to handle issues in a prompt way and with perfect English.



Korean Air Customer review :  31 December 2012 by Athasit Arunthari    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KE 082 from JFK to Seoul was an Airbus A380 on December 6, inflight entertainment is limited. The food portions were small for Economy class. KE 653 from Seoul to Bangkok is on 777-300, again movie selection limited. Hope they can improve their inflight service and add more movie channels to their inflight entertainment system.



Korean Air Customer review :  29 December 2012 by Brian Smith    (Japan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew NRT-ICN-NRT in economy class. Korean Air was fine. I'm gold with Delta, so had access to their lounges in both NRT and ICN, and priority immigration in NRT (but not Incheon). They were on time, offered a reasonably comfortable seat with enough leg room, even for a 6' 2" person like myself, had touch IFE with enough options for a short flight, and a USB outlet for charging devices. FA were polite and attentive, and a hot meal was served on both legs. The food was OK, but nothing fancy.



Korean Air Customer review :  29 December 2012 by Robert Vernon-Jackson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from London to Auckland business class and I was extremely impressed. The first leg to Seoul as in a 777 and we had flat beds that were excellent. On the second leg to Auckland we were in an older 747 and only had seats that went flat but at an angle and were much less comfortable. The food was excellent and the service from the FA's was good. A really pleasant surprise.



Korean Air Customer review :  23 December 2012 by J Knight    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-ICN-LHR return with family of 5. All of us are over 6 foot. Leg room was excellent, entertainment great. The staff were always willing to help. The food was a choice of Asian and western - typical airline food but the kids didn't complain. Had a stopover in ICN, whilst our bags were sent straight on to Heathrow which was great. Overall I would definitely fly with this airline again.



Korean Air Customer review :  18 December 2012 by Nicholas Tan    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Good service on KE644 and KE643 from Singapore to Incheon airport return and domestic flight from Gimpo to Jeju airport. Service great, even asked for an extra drink on flight back, landing smooth. Leg room from Singapore to Incheon and to Singapore is great but the domestic flight is very cramped. Seat is very comfortable, no leg rest though on this 777-200 and 737-900.



Korean Air Customer review :  17 December 2012 by Alan Hughson    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Brisbane-Seoul-London return. Excellent in-flight entertainment and an attentive cabin crew. Highly recommended.



Korean Air Customer review :  15 December 2012 by Aldo Samulo    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta to Incheon. Seats in economy class as well as crew cabin service are quite satisfactory. I continued my flight from Gimpo to Jeju, on this flight there was no entertainment at all and we were not given food or snacks - only drinks given.



Korean Air Customer review :  21 November 2012 by A Snelling    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DFW-ICN-BKK and BKK-ICN-ATL. You get an amenity pack in economy class. Food was above average, AVOD was good, and flight attendants are excellent as they serve food, clean toilets, and meet every need without a hair out of place. Flights were on time, and changing planes at ICN is a breeze. Boarding was a bit chaotic for all flights as everyone rushed the gate as soon as first class was called. Enforced boarding by zone might help here. Otherwise, there is nothing bad to say about this airline.



Korean Air Customer review :  20 November 2012 by Lee Heechan    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ATL-ICN-ATL. Korean air always meets my expectation. This was my first round trip from ATL to ICN which is the longest route of the airline. Great service throughout the flight. Return flight delayed 30 minutes by fog in ICN, however, ground crews in ATL took care of the connecting flight really well.



Korean Air Customer review :  20 November 2012 by H Redona    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return, Chicago-Incheon-Manila on 777-300ER and 777-200. I was very satisfied with the flight experience. The planes were clean, FA's courteous and helpful, AVOD IFE was excellent (screen as big as an iPad) and there was plenty of legroom (34" pitch). The only negative things- the seat cushions were somewhat hard and became uncomfortable on a 12+hour flights, the cabin temp was on the warm side and the food was good but not as good as on Asiana. Airlines should put menus on the IFE so people can easily view them.



Korean Air Customer review :  19 November 2012 by M Eggleton    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-ICN-MEL. I booked my ticket a week before I departed, and it was a bargain price. I chose it as the reviews on here seemed to rate it highly, and I was not disappointed. Check in at Gatwick was swift with no problems. First leg was a 777-200 which had good amount of leg room, although the seats were a little hard. Second leg was on an A330-200 which had pretty bad leg room. New style seats but I still found them hard. I had to swap to an exit seat as it's no good for people over 6'4". Staff were the most helpful and polite I have come across, and I've flown on a lot of top end airlines. Good food and entertainment, lots of drinks too. Can't fault it for the price! I would definitely fly them again.



Korean Air Customer review :  19 November 2012 by Andrew Rurak    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Seattle through Seoul to Mumbai and returned through Seoul to Vancouver. All flights left on time, staff were amazing, seats were wide and legroom great, the entertainment system was superb. All in all the best airline experience I have had.



Korean Air Customer review :  19 November 2012 by Sasun Vartanyan    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A380, LAX-ICN. Fantastic aircraft, roomy, and very comfortable. Seats were great, excellent attendants and service, ICN-Beijing B777, aircraft showed its age, but once again service was great, Shanghai-ICN A330; ICN-LAX B744, both spacious, comfortable and excellent service.



Korean Air Customer review :  16 November 2012 by R Macdonald    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brisbane-Seoul-New York-Seoul-Brisbane. Very satisfied with all flights especially A380 NY-Seoul. Found the lie flat seats ok and managed to get some sleep on all legs. Cabin staff were very nice. Food nothing special but satisfactory. Wouldn't hesitate to fly with Korean again.



Korean Air Customer review :  15 November 2012 by Gustavo Berger    (Canada)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto-Seoul-Toronto. Service amazing but business class seats are not comfortable. Another issue is you have no space where to put IPad, computer, cleaning utilities, book like you do at Cathay Pacific and Singapore Airlines. Korean Airlines Lounge was packed. I had to pay to go into the prestige lounge. I think passengers with a business class ticket should have priority, or they should have more than one lounge like Cathay, Japan and Singapore Airlines. I will avoid to flight through Seoul in the future.



Korean Air Customer review :  14 November 2012 by Gael Dufoyet    (France)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London - Seoul on 777. Check in, very friendly staff at the counter. Skyteam lounge in T4 is convenient and airy but the showers were not available as there was no one manning it. On board, very courteous cabin crew. They should really change their menu as the food seems to be always the same - Korean bibimbap or beef. The seat turns into a flat bed but it is quite narrow, lacks privacy from your neighbor as well as having very little storage space. Lounge in Seoul was big, shower facilities were basic and feels like a cheap hotel. Seoul - Osaka short flight with good meal, seats the same as long haul flights. Again, very courteous cabin crew. One thing about Korean Air is that duty free seems to be a big deal for them, they kept on walking around with the catalogue or pushing the trolley around!



Korean Air Customer review :  11 October 2012 by Ian Phillips    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew in from Mongolia so cannot comment on Seoul Incheon check-in etc, but airside is one huge shopping mall. I found signage to be poor but the Korean Air Business Lounge was large, comfy and had a good selection of drinks and nibbles. Seoul to London - the cabin (B747 Upper deck) is just about to become tatty. It needs some attention, was comfy but not startling. This was the older clam shell seats and not fully reclining which was a real shame. Food and service was excellent. Nothing exceptional, nothing terribly wrong. There are better options but this was absolutely okay.



Korean Air Customer review :  8 October 2012 by Elizabeth Linstrom    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Prestige class from Seoul-New York return. They had some of the worst business class seats I have ever sat in. The airline calls the seats "lie-flat" and should not be allowed to. When fully reclined into a bed, the seats pitch downward at a noticeable angle, causing you to slide right down them. I got no sleep on a long haul flight because of them. Will never fly this airline again for business class.



Korean Air Customer review :  1 October 2012 by J Clifford    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Melbourne-Seoul-Vancouver-San Francisco-Seoul-Melbourne. Aircraft clean and comfortable, toilets clean. Flew Prestige Class and the service was friendly, efficient and food lovely. Purser welcomed you aboard and thanked you for flying at arrival to destination. Overnight in Seoul on return journey due to 24 hour layover at the Hyatt Regency. Have now flown them twice on long haul trips and would not hesitate to fly them again, fares very competitive and no problems with check-in at any of the airports, flights, meals, luggage, seats etc. Fresh baked cookies for snacks. If I had any quibble, it would be with their minute wine glasses. No problems getting them refilled but would appreciate a larger glass to start with and it wouldn't be quite so embarrassing having to ask for said refill.



Korean Air Customer review :  17 September 2012 by A Smith    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-ICN-GUM. Quite possibly the best airline I have ever flown with. On both legs I was impressed, aircraft's were modern and clean (A330, and B777), more than the average number of FA's. FA's were professional, friendly and helpful, inflight entertainment available as soon as you sit down, FA's speak excellent English, much more leg room for an economy seat than you would get with another airline, in flight entertainment available behind each seat with many, many options. Wasn't crazy about the food, but did like the Haagen Daz ice cream for dessert. Don't ever really expect much of airline food anyway though. One of the few airlines I would go out of my way to fly with again.



Korean Air Customer review :  17 September 2012 by T Hill    (Vietnam)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN to IAD return. All flights were on time and well attended. Airbus 330 to and from ICN and 777 300 to IAD and return. Both flight were clean, comfortable and staffed by friendly flight attendants. Check-in was easy and Incheon remains a very pleasant airport. About IAD, the less said the better.



Korean Air Customer review :  14 September 2012 by K Choi    (Korea)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KE036 Atlanta to Incheon, Terminal F at Hartsfield Jackson. Boeing 777-300ER. My entire flight was a codeshare beginning from Orlando international to ATL via DL airlines then to Incheon via KE. When I arrived at ATL and took the train to terminal F there was a fairly long line at the KAL gate which made me prioritize lunch over checking in. After lunch I came back to hear the gate agent tell me the airplane was full and they had to bump me to business class "prestige class." KE035 ICN to ATL arrived 30 minutes late. Not only that but some of the other elite passengers were grumbling when the boarding process didn't move as fluidly as they would have hoped. However, once everyone was seated in the aircraft, everything went flawlessly. The cabin crew smiled. This airplane was well kept, the toilets were clean and nothing seemed to be broken. The food selection was nice. I drained my ANR headset batteries halfway through the flight and had to swap with new ones. I had an extra pair with me in the overhead so I tried to swap them only to lose one battery on the cabin floor. I asked a cabin crew member to help me look for it, she came back with an LED light got down on her knee and found it for me. That is going beyond the call of duty in my book. After landing at Incheon, I deboarded and got to the parking lot within 20 minutes with my checked baggage.



Korean Air Customer review :  4 September 2012 by Ken Love    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time flying with them and was impressed. The seats were comfortable with lots of leg room. The touch screen was great with about 50 movies to pick from including lots that are only just out at the cinema in the UK. Food was really good but would have liked more. Service was brilliant, the cabin crew smiled the whole time.



Korean Air Customer review :  4 September 2012 by E Guitberg    (Japan)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ulaanbaatar - Seoul and Seoul - Chicago. Two excellent flights. Managed to sleep soundly on both flights. Food was the best I've had on any airline. Flights were on time, seats were comfortable and flight attendants friendly, courteous and attentive. Highly recommended.



Korean Air Customer review :  4 September 2012 by Israel Dela Cruz    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

San Francisco to Manila via Incheon. The best inflight entertainment I've had. I traveled with my wife and 2 kids and the food was good. Flight attendants are fair although I've met nicer ones on other airlines. I highly recommend this airline.



Korean Air Customer review :  29 August 2012 by M Hoffman    (Croatia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ICN-AUC. Not new, but well maintained 747 - 400. Everything from boarding to disembarking in AUC was polite and friendly. Plane was clean, seats comfortable, even for a nap. Selection of food excellent. Rarely rely on IFE, but managed to listen some good music for 2 hours, and spent about the same time staring at screen. Great time during layover in ICN with fair prices in countless shops. This was my first time with Korean, after many flights with more glorious competitors.



Korean Air Customer review :  17 August 2012 by A Raj Gopal    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-ICN-LGW and CDG-ICN-MEL. 777-300ER and A330s were clean, comfortable and well presented. Very diverse inflight entertainment with the biggest screens in economy I have ever seen. The seats recline more than any other airline I have traveled internationally on - not only does the back support tilt, but the seat bottom also pitches out to give a much flatter and more comfortable resting position. Incredibly polite and helpful staff. Food was top-notch. Incheon is an excellent airport. Never delayed. Will definitely fly them again.



Korean Air Customer review :  17 August 2012 by Michael Hollifield    (Korea)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ATL-ICN. My trip back to Korea offered the same meals, entertainment and professional hospitality expected on Korean Air. The only difference, and an important one at that, was something everyone should note. I had a window seat (left side of the plane) and it was so hot from the sun that the window was hot to the touch for about 5-6 hours. Sleeping was difficult and made the area noticeably warmer. Obviously, not Korean Air's fault, but still important to note.



Korean Air Customer review :  17 August 2012 by Alden Hiett    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round-trip Flight from Atlanta to PVG in June. Seats were full recline and comfortable on 777-200. Flight attendants attentive and no problems with speaking or understanding English. I plan to fly Korean on future trips to Shanghai via ICN and would recommend without reservations.





PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 




top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax