"more legroom in economy class"
F Ranes (United States)
✅ Trip Verified | At least 4 inches more legroom in economy class than most other airlines I've flown. It makes such a big difference in terms of comfort and it's not something for which they charge more. With that much legroom, it doesn't matter if the passenger in front of you fully reclines. A lot of movie selections on the entertainment system and the food and service was good quality. However, I would recommend that if you are vegetarian that you place the meal request prior to flying because I saw two meal servings that had no non-meat options. The 14 hours of the flight went by faster than I expected.
Aircraft | A380 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Seoul |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“excellent service provided by crew”
Rakesh Jolly (India)
Not Verified | During my travel from Seoul to New Delhi on Flight KE 497 on 2nd December 2023, I had a very pleasant experience due to excellent service provided by crew namely Choi, Kim and Yun. They made every effort to provide comfort by ensuring our requirement of special meals during the flight. Their smiling faces during service is commendable. I wish the crew a bright future in the airline.
Aircraft | A380 B787 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Los Angeles to New Delhi via Seoul |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“it was a solid experience”
C Kim (South Korea)
✅ Trip Verified | Having flown KE several times now, I found the experience from start to finish quite predictable. Their Y product is definitely above average and surpasses most of the competition with good meals, generous leg room and great inflight customer service. There was a downside to this trip however. My seat became defective as the recline lever wouldn’t return the seat back to its upright position, but kept reclining. The steward attempted to rectify it, but the problem only repeated once I reclined after meal service. Moreover, KAL’s AVOD system isn’t my favorite as the selections are limited and feels oriented primarily for a Korean audience. All in all, it was a solid experience and I’d fly again if the price Is right.
Aircraft | Boeing 787-9 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Barcelona to Seoul |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Really great experience"
S Mayle (United States)
✅ Trip Verified | Really great experience. Really good food, more legroom on average, and great flight attendants. They give you a lot of goodies for comfort on international flights. Only thing that isn’t great is their website.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Auckland to Seoul |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
“Absolutely horrible customer service”
1 reviews Sarah Bastian (United States)
Not Verified | Absolutely horrible customer service. Unable to book a seat with my family even though there are seats available. They would not let me select a seat even if I upgraded. Try to correct weeks before the flight and did not help.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Phuket to Seoul |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"she was so helpful and courteous"
Rana Shah (United Kingdom)
Not Verified | I and my husband travelled back home from Seoul to London with Korean Air. I was unwell and the air hostesses treated me with such kindness it was so comforting to me as I was in a lot of pain. Kim was especially kind and kept on giving me my hot water bottle. Kim was the perfect airhostess as she was so helpful and courteous a true asset to Korean Air. Thank you Kim for making my long 14 hour flight more bearable.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Seoul to London |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"No courtesy to passengers"
1 reviews Grace Estrada (Philippines)
✅ Trip Verified | No courtesy to passengers. Flight was delayed by 4 hours so I missed my connecting flight with the same airline. Rebooked to a flight 11 hours from original flight. Asked for hotel accommodation and compensation. They said they are not responsible for the delay, so they won’t provide hotel or compensation. Assuming they’re not responsible, they should extend some courtesy or apologize and offer some comfort to passengers like me who had to wait 10 hours for my connecting flight. Rude, unapologetic. Terrible service.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Honolulu to Manila via Seoul |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"above average legroom"
P Gregory (United Kingdom)
✅ Trip Verified | Very satisfied with the overall experience. Airfares include checked baggage, which makes the cost of flying direct only marginally more expensive than flying via a hub in continental Europe or the Middle East. Ground and in-flight service good. Food reasonably good, but how can Korean Air run out of Bibimbap? The above average legroom of 84cm in Economy is much appreciated by this 185cm tall man, so much more comfortable than Lufthansa's pathetic 79cm. But I hate reclining seats and feel they should be banned by IATA.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Seoul Incheon to London Heathrow |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"service by the flight attendants was ok"
Cho-Linag Yu (Taiwan)
Not Verified | The service by the flight attendants was ok, but for a layover of 22 hours while offering nothing to accommodate the customer, this is very bad policy by Korean Air. Even if transit hotel was not offered, at least offer a meal, pillow, blanket etc.. I wasn't even allowed to take the pillow and/or blanket from the flight to use at the nap zone area. The jet lag from the flight afterwards was devastating.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dubai to Taipei |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"service is very shabby"
F Tedds (United Kingdom)
✅ Trip Verified | Korean Air is a national flag carrier in 2023 that is still not offering WiFi for long haul routes. As a businessman this was an astronomical inconvenience as the flight was 11 hours long! Compared to airlines such as Emirates Korean Air's aircraft, interiors and quality of service is very shabby and below par. Just because it's Korean doesn't mean it's better. Their national airlines are oddly much worse than all of their other forms of public transportation.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Seoul to Auckland |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |