Korean Air Passenger Reviews and Korean Air Customer Trip Reports   Korean Air an official 4-Star Airline   Add your Korean Air Review   Korean Air official 4-Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

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KOREAN AIR customer review :  23 January 2010 by John O'Grady (USA)

London-Seoul. Check-in area in T4 well placed and efficient. Lounge tacky but that's a SkyTeam problem. Efficient boarding and punctual departure. Business cabin bright and cheerful. Only non-alcoholic drinks offered before dinner. Food acceptable, Wine served in thimble sized quantities but limitless top-ups. Slept reasonably well despite not being a flat bed. No toiletries. FAs delightful. Incheon airport fantastic and the most polite immigration experience ever.

KOREAN AIR customer review :  23 January 2010 by Doug Harding (UK)

London to Brisbane via Seoul Economy class. The aircraft were clean and well equipped, flights on time and cabin service was excellent. Toilets cleaned regularly during the flight. Catering very good, drinks supplied regularly. I tried the Korean food choice once and it was OK but stuck to the western option for the rest of the time. We spent an overnight in Seoul on the return flight and were treated to a magnificent Hotel which could not have been bettered in our opinion.

KOREAN AIR customer review :  19 January 2010 by R Lakheeram (Trinidad and Tobago)

Flew economy class from Chicago to Seoul roundtrip on our way to Shanghai. Very pleasant experience. Efficient ground staff ensured that boarding was a breeze. AVOD in seats which occupied us for the 13 hour journey. The kids were well taken care off with nutritious meals/snacks and pleasant flight staff who checked on them frequently.

KOREAN AIR customer review :  14 January 2010 by Barbara Rivers (New Zealand)

I would not recommend travelling Korean Air with young children. My family travelled from Brisbane to Heathrow with an overnight stay in Seoul two adults and a 4 year old. The flight between Brisbane and Seoul had no screens on the back of the seats and whilst they had taken things to keep the 4 year old occupied, we would not have chosen this airline if we had known about this. The flight between Seoul and Heathrow had the screens and this made the difference when travelling with a child. The food was not the best and they couldn't eat some of it and were hungry.

KOREAN AIR customer review :  10 January 2010 by Gordon Bell (UK)

London to Auckland via Seoul. London to Incheon in new style business class seats, a bit hard at the joints but otherwise fine. Had older B777 from ICN to AUK, big old style seats, which we found more comfortable than the new style. Food okay, endless supply of wine, champagne and G&T's when requested. We sat upstairs on B747 from Sydney to Incheon, again new style business class seats - good service and AVOD. Seoul Incheon to London an older 747, but with no AVOD which was a disappointment on the 12 hour leg home - they did give a personal DVD player and a couple of DVDs which was fine but not what we expected.

KOREAN AIR customer review :  8 January 2010 by James Wallace (USA)

Atlanta to Seoul and on to Bangkok. Atlanta to Seoul they used a 747 and the flight attendants were constantly going into the toilets to clean. They didn't offer wine with dinner - just lunch, which I thought was a bit strange. Video on demand system and an excellent selection of movies. I had made my seat assignments ahead of time with Delta and both times I was moved to bulkhead. Flight attendants excellent, worked like robots. Food was average but they didn't seem to offer a full bar. I had to ask for a Korean beer and it wasn't on the cart. Seoul to Bangkok they used a 777-300, which didn't have individual television monitors. As for value for the money, I booked this flight 11 months in advance and flew between Christmas and New Year's when the prices go crazy. I was surprised to see empty seats in business class, but economy was full.

KOREAN AIR customer review :  19 December 2009 by Toni Wealler (Switzerland)

ZRH-ICN-AKL. As a student I got a pretty good deal - but there was no personal entertainment system. During the two flights there was only 1 movie playing. The rest of the time there was some random korean music event on the public screens. Airplanes are really old, meals are terrible. And there are a lot of crew members who can't speak English. Its cheap, but low quality.

KOREAN AIR customer review :  19 December 2009 by G Holtby (UK)

LHR-ICN Business class. Overall not atrocious, but not even as good as BA. Champagne not offered, had to be requested. Coffee not offered, had to be requested. AVOD kept on being interrupted for pointless announcements about the duty free. No toiletry kits supplied, Prestige passengers had to fight over the few toothbrushes and eyeshades supplied in the toilets on a first-come, first served basis. Food really nothing special, service enthusiastic but unprofessional. Would not recommend.

KOREAN AIR customer review :  17 December 2009 by Toan Phan (Vietnam)

SGN-ICN-IAD. Seats comfortable on B777, FAs professional. Inflight entertainment great on flight to ICN. Food was just ok. Check-in staff was not helpful.

KOREAN AIR customer review :  16 December 2009 by Bryan Freeman (USA)

Anchorage to Seoul/ found out yesterday that Korean Air has decided that as a husband and wife we do not need to sit together for the 13+ hour flight. Tickets were purchased on Dec 1st and now just days away from travel on Dec. 20 we find out that not only are we not sitting together, we are not even on the same row. Korean Air Staff was less than helpful, laughing at times. The end results to several phone calls, many emails and 2 days of frustration is "Hope that someone cancels when you get to Seattle and 'maybe' the staff there will consider putting you together." Korean Air has made an already stressful situation much more stressful than it has to be. I am very displeased with the way our seating was handled and very displeased with the handling of the situation. Korean Air has not impressed me at all. I think this will be my first, last and ONLY trip with this airline. I don't know how it can be rated 4 stars when a married couple is not even afford the civility of sitting next to one another on an international 13+ hour flight. I hope nobody else has to go through the stress and frustration that Korean Air has put us through even before we left the ground.

KOREAN AIR customer review :  11 December 2009 by T Hibiki (France)

ICN-CDG. Not the latest lie-flat seat, but good. Service is well done with lots of smile. Correct AVOD with fair number of movies. I don't agree with their "excellence in flight" motto, as it lacks something to be at the best level.

KOREAN AIR customer review :  24 November 2009 by W Haskins (Hong Kong)

HKG-ICN-LAX. Both Korean and western meals good and IFE was stellar. Seats modestly comfortable. The flight staff are helpful and most speak English, but they seem reluctant/nervous about using it. ICN is a good airport, I enjoy the food and service selection. After a 13 hour flight, I even enjoyed the random Korean Tourism "Cultural Experience." The worst part of the flight is flying out of LAX. The wait at Bradley is intolerably long because of the baggage security checks.

KOREAN AIR customer review :  15 November 2009 by Brian Thomas (USA)

YVR-SHA via ICN Economy. Legroom not too bad, though if the person in front of you leans all the way back, you pretty much need to also. They do make everyone put their seats upright for meals. AVOD excellent. The only annoying thing is they did all inflight messages from the crew in 3 languages so the movies got interrupted a lot especially early and late in the flight. Food on the long leg was okay - I did the bibimbap and you can't really mess that up. ICN-SHA leg whatever they served tried to be Chinese and it was not good for my tastes at least. Another annoyance was the cabin lights along the edge of the cabin above the window seats are very bright and they left them on for a long time, so hard to see the AVOD and not good for trying to sleep. Cabin crew were nice. At Incheon I discovered the KAL lounge and while it's something like $35 normally to get in, if you're flying KAL it was only $21. It had self serve buffet with a good selection of Korean and non-Korean food, soft drinks/coffee etc. Nice computers with net connections to use.