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Korean Air Passenger Reviews and Korean Air Customer Trip Reports



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Korean Air Customer review :  27 March 2014 by Nguyen Davis    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Trip from Incheon to Atlanta was a pretty decent one. What do you expect from economy? Their customer service was nice. Most flight attendants gave what I requested. (Basically hot water and ramen were my requests). You can get woken up for meal service but there are stickers you can put on the seat in front of you to let them know whether or not you want them to interrupt your sleep. The seats are comfortable once you adjust to it and put a pillow on you. You can't seem to always adjust your seat to your will in economy. The in-flight entertainment had some good movies but not as much and not as diverse. You could only find like a few and that's it. The food is edible and nothing really significant. Overall, I would recommend this if you want save a couple cash and sleep for most of the flight.



Korean Air Customer review :  17 March 2014 by Michael Hollifield    (South Korea)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-ULN, round-trip for Lunar New Year. Surprisingly, these flights were both 90% full and with their updated economy seating. They even had AVOD 3, the newest of the entertainment systems. Extremely clean, brightly lit plane as always. For the first time in years of flying KE, I finally felt the infamous hot cabin temperature. I called for an attendant who promptly said she would check on it and brought me a glass of ice water and then came back again to let me know she fixed it. I also witnessed a passenger get upset about a 20 minute delay at the gate and they brought the purser over. She kneeled down, listened and smiled. The food was even a little different from the usual offering (different things came with noodles this time). Another quality experience with KE.



Korean Air Customer review :  17 March 2014 by Bruce Schafer    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight KE124 departing Brisbane on Dec 15th 2013 and returned on KE123 departing Incheon on 9th Feb 2014. Korean Air offers the only service direct BNE-ICN. I found their flight OK in economy but as I am on the larger size, I found the economy seats a little tight which is probably due to my size rather than the airline. In December 2013 I travelled Business Class and was impressed with the aircraft, seating and inflight service. I will always travel Korean Air and will recommend.



Korean Air Customer review :  28 February 2014 by B Badger    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class from ATL-ICN on A-380. Would not recommend any seats in forward business cabin area due to galley noise. Select a mid cabin seat. The staff are overly attentive to such an extent that they woke the entire plane at 3am to serve us dinner. It is the middle of the night and we still had 4 hours left of the flight. The food was passable at best. Bars at forward and rear of the aircraft were a waste of space and only an ad for Absolute. You need to bring your own noise cancelling head phones or turn the music up which is what I did. I would not recommend this airline.



Korean Air Customer review :  25 February 2014 by Brian E Smith    (Japan)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-HNL-NRT in business class. The problem with this flight is the age of the plane. It's a 747-400 and hasn't been renovated to their newest seats. The result is a very uncomfortable ride. Even in upright position it's shallow and hard. Recline mode is only a varying degree of slide. It's a shame, because their new flat seats are not bad! The service and food were wonderful. Flying over, I wanted to sleep and I requested not to eat the first meal. The FA suggested she save my meal for my arrival meal as it was the larger of the two. A brilliant idea and very thoughtful! On the return, the menu consisted of beef, pork, and beef choices. I don't eat meat and the FA made me a vegetarian bibimbap which was delicious! The entertainment is limited and also not their best offering due to the old aircraft. I like Korean Airlines and would certainly fly them again on this route if the aircraft is updated.



Korean Air Customer review :  17 February 2014 by T Hill    (Vietnam)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-IAD, June 2013: A very pleasant flight on all four legs. Clean, shiny A330 on SGN-ICN legs. Equally sparkling 777-200ER ICN-IAD and back. Terrific crew on the ground and in the air, good food, and a very nice red Cotes du Rhone in the air. ICN remains a delightful airport. There are less expensive ways to make this trip, but none more pleasurable.



Korean Air Customer review :  13 February 2014 by Imtiaz Issadeen    (Japan)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Feb 11, 2014, Flight KE705 Incheon to Narita. Good flight but horrible ground staff. Very unprofessional. Would not help 28 passengers with any information. KAL should re-educate such staff or it will damage their reputation.



Korean Air Customer review :  7 February 2014 by S Liu    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Auckland to LHR via Incheon during Christmas time. 747 400 between AKL to ICN, 777-300 between Incheon and LHR. I am 6f1 tall, Leg room and recline was above average. All 4 legs were very comfortable. Food was good and staff member worked very hard. Attentive, polite and smile all the time. Will definitely fly with them again.



Korean Air Customer review :  28 January 2014 by M Borland    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Auckland to London return with a side trip to Japan. Flights between Auckland and Seoul were on older 747s, but there is more legroom than other airlines. Entertainment was average and quite limited and generally worked well. Overnight accommodation on the way to the UK via Seoul was a bonus. Transport and organisation for this was very easy and efficient both at the airport and the hotel. Flights to and from Japan were on new 777 and 737. Meals were superb and the kids pack on this leg was much better than on others. Flights between Seoul and UK were good to - this time on newer 777. The Korean food on the long haul legs was excellent. Western meals and wine choices weren't so good. The service was excellent - very friendly and helpful and plenty of water and soft drinks supplied. Kids meals on the flights were vast, which was good as lots of options were provided on the tray which was helpful as the kids could pick and choose. They were very well-organised with kids meals, came and checked that everything was in order and were flexible if children were sleeping at meal times. Every check in was easy and quick, boarding was straightforward and the children were well catered for - we were encouraged to board early with them. Transfers at Incheon were great. It is easy to see why this airport rates as it does - it is just superb. Our flight to Japan left from Gimpo airport (nothing like Incheon, but fine) and getting there from Incheon was really easy. My only gripe is that while the one check in bag rule is enforced, the one carry on rule is not. Lots of passengers wheeled large suitcases onto the plane in addition to bulky carry on bags and backpacks, which meant that there was stiff competition for space in the overhead compartments, and people were pretty ruthless about claiming their space. Overall, Korean Airlines was a great option for us and we would use them again. They are extremely competitive price wise and are considerably cheaper than the next cheapest option. Having the stopover included between Auckland and the UK is a luxury, particularly when travelling with children.



Korean Air Customer review :  25 January 2014 by D A Gall    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Heathrow via Seoul to Auckland, had no delays, good inflight entertainment, food was better than expected, air hostess's were very accommodating, always smiling and pleasant. Trip on the way back was even better, had a 20 hour stopover in Seoul, and was put up in the Hyatt hotel, which was fabulous and unexpected. I would definitely fly again with this airline.



Korean Air Customer review :  24 January 2014 by Yung Yh    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round-trip HKG-ICN. Hong Kong to Seoul: KE602, A330-200. Fast check-in, on-time boarding and departure. Newly-renovated cabin, very comfortable, large touch-screen. Greeted with extreme politeness by cabin crew while boarding, instant hospitality felt. The food was satisfactory, and other snacks were up to standard. Great entertainment system, great games as well. Seoul to Hong Kong: KE601, B777-200. Again, prompt check-in and on-time departure. Cabin relatively old, with small and un-touchable screens. The same politeness of cabin crew, food was good. Remark: Some cabin crew had a slightly weaker command of English, but most of them are capable of ordinary demands by passengers.



Korean Air Customer review :  23 January 2014 by S Gray    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-ICN-JFK-ICN-SYD. Economy class. Sydney to Seoul was a day flight on an ageing 747. Pet hate number one: all window shades had to be closed and lights turned off during the 10 hour day flight. Uncomfortable seat despite the generous 34" pitch. Limited IFE choices. Bibimbap is the only meal worth considering. My seat mates' western choices looked very pedestrian. Cabin crew mostly young with very limited English and all service seemed very rushed and chaotic. They did spring immediately whenever people rang the call buttons. Drinks (soft and hard) were half pours in 200ml plastic cups. Overnight ICN to JFK on a much newer 777 was more comfortable. Same level of clumsy but well-intentioned service. Some mediocre entertainment choices but on a newer and more user-friendly system than the 747. Seatbelt sign was turned on at the slightest hint of light chop throughout the flight. Cabin crew stationed permanently at the lavs directing traffic and ensuring they're kept reasonably clean. JFK-ICN on A380. Seats as comfortable as they get for economy class, and like the 777, great entertainment hardware, but limited choice. More bibimbap. More sips of drinks from small cups. Another day flight with enforced darkness. Quick and simple transfer at ICN. Paid lounge access upstairs for USD22 is a good option, and free showers available to all passengers adjacent to the lounge. ICN-SYD back to the old 747. Bibimbap for dinner on departure. Uncomfortable seat. Same service, not unfriendly, just impersonal and very "green". Another pet hate: breakfast was served a good three hours out of Sydney and cleared up with two hours left to go, so lights turned off and blinds to remain closed. If I had to do the trip again in economy class I possibly would consider KE for the mere fact of 34" seat pitch which really does make a difference and makes up for a significant number of soft product short comings.



Korean Air Customer review :  2 January 2014 by Adam Muller    (Slovakia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-CEB-ICN-PRG. Very good price, about 20% cheaper than the second cheapest option. First leg almost empty Boeing 747, nice experience. Probably the best legroom of all economy class seats I have seen. Their 747s have IFE with AVOD, however the screens are a bit dated and selection is not the best. Return CEB-ICN, check-in in CEB took two hours just waiting in Korean Air line. Again, 747 but this time about 70% full. Uneventful flight on time. ICN-PRG on Airbus A330, despite being seated in the poor row (39) which is just ahead of lavatories it was not bad at all. Again, generous legroom (for economy) and proper recline even in this last row. Better IFE, plenty of drink rounds (they have great juices but not so great wine), calls answered quickly. My only complain would be about the requested vegetarian meal, which was served on all three legs, but it was always the same combination of tasteless steamed vegetables. Together with easy transfer in ICN airport, I definitely recommend KE in economy if price is good.



Korean Air Customer review :  21 December 2013 by Kirankankanamage Jagath Ravindra    (Sri Lanka)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with Korean on 10th December 2013, flight KE474, Colombo - Seoul Incheon. KE 17 to Los Angeles USA and back KE 18 on 15th Dec, KE 473 16th Dec 2013 to Colombo. Though it was a long flight the way the staff/crew onboard treated you was excellent, Very good, friendly service and food was good. Please improve the inflight entertainment with more movies since its long flight.



Korean Air Customer review :  21 December 2013 by M Lee    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-ICN-KUL, B777. On both flights, only allowed 1 check-in baggage, so I had to rearrange my baggage. As usual, cabin was clean and good leg room for 6hr flight. FAs were professional yet service was not good as my previous experience. Food was average. Personal IFE system requires some maintenance.



Korean Air Customer review :  16 December 2013 by A Soebandhi    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-ICN-FUK and back. All flights were surprisingly smooth. Clean cabin, terrific food, comfortable seat, excellent entertainment facility and extremely attentive cabin crew. I can only benchmark them with cabin crews of Cathay Pacific who won the best this year. I will definitely fly with Korean Airline again.



Korean Air Customer review :  13 December 2013 by A Makiol    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BNE-ICN-LAX, JFK-ICN-BNE in November. This is my second trip with Korean Air this year and I am still very impressed with them. Service provided from the cabin crew is excellent, nothing is an issue and always greeted with a smile. Aircraft are always clean, tidy and modern. I loved the A380, so spacious, the most room I've ever had in economy class! AVOD is great and meals are fine, with regular water/juice runs throughout all flights. Korean Air is a consistent airline which I think is very important, I will continue to support them as they offer a great product at a great price. I look forward to my flights next year, and would highly recommend.



Korean Air Customer review :  10 December 2013 by I Black    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NYC-ICN on A380, ICN-BKK on 747. Upper deck on A380 just doesn't feel special, way too large, much prefer the feel of Korean Air 777. As usual some problems being understood by the crew but overall good. Bar at front and back, totally pointless. Ugly to look at and limited drinks. Not somewhere you really want to sit. Painless 50min transfer at Seoul. 747 older product with old style angled seating, but for shorter flight was ok.



Korean Air Customer review :  2 December 2013 by Lucas Kim    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Used Korean air's B777-300ER. ICN-SYD. Used Business class, comfortable, large seats and great crew service. It was really quiet. Lots of food selection to choose from but the steak was a little bit small. Also a large entertainment system.



Korean Air Customer review :  21 November 2013 by Mackie Donald    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

B747, ICN to AKL, Economy cabin is a 3-4-3 layout. Boarding somewhat chaotic at Incheon as flight was very full. Cabin looked a little bit drab and tired when compared to B777-300. Seats not quite as good as newer economy on newer planes in the Korean Fleet. Legroom was excellent. Inflight entertainment was extensive. Where Korean excel is the service received from the cabin crew, very efficient and smiling, steward was very pleased when I asked to try Korean Beer and provided extra snacks to accompany the beverage. Overall the experience was very good, Western airlines should take a real good look at themselves Korean Air will be getting my business again.



Korean Air Customer review :  19 November 2013 by Charles Hasson    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

10/17/2013,flight 94 and flight 667. 10/24/2013, flight 668 and flight 93. A great trip, except for the seats. Probably wouldn't have been a problem, if it wasn't such a long flight. But other than this, it was very good. I can't say enough good things about the flight attendants. They were excellent, always smiling, and very attentive. I would gladly recommend.





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