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KLM Customer Reviews and KLM Passenger Trip Reports



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KLM Royal Dutch Airlines Customer review :  18 July 2013 by Steven Manootham     (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HAM-AMS-BKK in June 2013. HAM-AMS on E195 aircraft 50 min. short Inter-European flight. Nothings expected, and nothing to complain. Soft drink with cracker and nuts was served. Transit at 4 stars Schiphol-Airport was very easy. AMS-BKK on B777-300 flight on time, Y Cabin full and with KLM’s with 3-4-3 seats config (like EK/EY/OS/AF) very narrow seats, narrow aisle, I felt like a sardine in the can. Cabin crews old but experienced, professional, polite and strongly enthusiastic throughout the flight. Info from cockpit came often, IFE very goods with touch screen and 500 programs, Dinner (2 choices) with extra 300ml bottle of water for every passenger. Presentation and quality of meals were standard Y Class. Duty free offers a lot of choices. During the flight crews came often with ice creams/ crackers and water. Before Landing continental breakfast was served. After Landing crews are still “ on enthusiasm service” with helping passenger with their handbags/ saying thank you and goodbye with smiles. For me KLM is a 4 Stars airline in Y class product.



KLM Royal Dutch Airlines Customer review :  16 July 2013 by Michael Dielissen     (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to Amsterdam return. Flew on an A330 both ways. Cabin crew was excellent and the food and wine selection was good. The seat is not lie flat and I could not find a comfortable sleeping position. I did manage a couple hours in the recline position though. The cost of the ticket was about 30% less than similar itineraries I looked at before booking which may account for the different seat.



KLM Royal Dutch Airlines Customer review :  10 July 2013 by L Fowler     (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam to Toronto. Captain was very diligent with flight information. The Crew worked non-stop in supplying us with food-drink-snacks, plus offering extra attention to those who needed it. Hopefully I'll get the chance to fly KLM in the future.



KLM Royal Dutch Airlines Customer review :  9 July 2013 by Akram EL Dimerdash     (Egypt)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAD-AMS-CAI, June 9th. Check in for business class at Washington Dulles Airport was fine and smooth. The Air France lounge was OK. Both flights from IAD-AMS and AMS-CAI were comfortable, seats were functional, service was excellent with a welcoming atmosphere. Food was great, fresh fruits. Nice gable Delft houses Gifts. Excellent entertainment system with lots of choices.



KLM Royal Dutch Airlines Customer review :  5 July 2013 by A O'Brien     (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam to Rio, June 2013. First time traveling KLM and it was a very good experience. A hot meal served a couple of hours into the flight, then mid-flight a hot snack was served. An hour prior to landing crew came around again with a choice of Ice Cream or Crisps. The presentation of the food looked a little bit cheap but the quality was good. Cabin crew were excellent. Every hour at least there were crew members in the cabin with a drinks tray offering water/juice etc. Inflight entertainment was good and the seat was comfortable. I would have no hesitation in using KLM again.



KLM Royal Dutch Airlines Customer review :  4 July 2013 by Sander Huizinga     (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-BCN. Unfortunately the service on this flight consisted (as usual) of a cheese sandwich. Now, I don't like cheese so I skipped it. Nevertheless the crew managed to give me an alternative: sandwich with meat. Very good! The only disappointing thing about this flight was the lack of TV screens throughout the plane.



KLM Royal Dutch Airlines Customer review :  4 July 2013 by P J Trebuchet     (UAE)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-AMS-CGN return flight. Chaotic check-in at DXB airport. My reservation reference had been lost and ground staff were unable to retrieve it. I had to go down to the KLM airport office and resolve it. Crown Lounge is pitiful, no food service, no quiet zone, no showers. Sky Priority boarding has been not respected, we were all mixed. Aircraft operated was an old tired Airbus 330-200, we were packed like sardines and the temperature was extremely hot with no individual air setting. Seats awfully cramped. IFE was not working and was never reset. Light remained off during all flights (a night flight), no earplugs, nor eye mask available. Food was a tiny cheese sandwich as a snack after take off and a "delicious" breakfast with only one option served by the most inefficient and rude crew I've seen. Return flight was similar: same equipment, same food, same rude cabin crew. Worse still is Schiphol Terminal: unhelpful ground staff. No way to access to the lounge, even with a premium economy ticket. AMS-CGN flight delayed.



KLM Royal Dutch Airlines Customer review :  4 July 2013 by Shirley Turner     (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from Manchester to Montreal via Amsterdam, I enjoyed both flights with KLM the service and flights were perfect, can't say the same on the return leg with Air France, will book with KLM next year for sure.



KLM Royal Dutch Airlines Customer review :  2 July 2013 by Barbarsa van Egmond     (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

23rd June we were flying from Amsterdam to Los Angeles. Plane left 1 hour late, the captain tried to explain but the sound system was so bad, you could not hear what he was saying. The food was pretty bad. Inflight entertainment was outdated. Most of the crew were not interested in cleaning up after you. The crew came by once to pick up your empty meal container, and let you sit with cups etc for the rest of the flight. The movie selection was good. We have used KLM for many years to fly to Holland but this will be our last trip with them.



KLM Royal Dutch Airlines Customer review :  2 July 2013 by M Ellis     (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHX-AMS-PEK return, code share with China Air. Have flown many times with BA, Virgin, Lufthansa, Air New Zealand etc and KLM was by far the worst, especially the legs operated by their code share partner (not necessarily KLM's fault, but when buying tickets through an airline you expect equivalent level of service throughout). Meals and refreshments were awful, IFE most rudimentary, and other passengers allowed to ignore safety rules such as cabin baggage limits and seat positions for takeoff and landing. Could not discourage using KLM strongly enough.



KLM Royal Dutch Airlines Customer review :  2 July 2013 by Arne Haukeland     (Brazil)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL705, AMS-GIG on May 21. Very good crew, who were very service minded. As always priority bag system doesn't work upon arrival, but besides that everything works very well. Looking forward to when the new business class cabin comes.



KLM Royal Dutch Airlines Customer review :  2 July 2013 by S Ptctan     (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

STR-AMS-JFK return. Planes were clean, but seemed pretty old. Food was so-so, selection of movies poor. Staff friendly. Be extra careful with KLMs terms and conditions, absolutely no refund if flight cancelled in most classes! Even most LCCs handle this better.



KLM Royal Dutch Airlines Customer review :  2 July 2013 by Michael Connaughton     (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester - Amsterdam - Buenos Aires. Economy class. KLM were the cheapest and had the most convenient flight times. All flights more or less on time. Transfers at Schipol were effortless and smooth. In terms of inflight service I found it to be more than acceptable. Seat backs were a bit hard but overall 13+ hours in their seats did not feel unbearable at all. IFE was good but the outdated screens could do with an overhaul (777-200). I found the service to be good. The flight attendants were always visible and very attentive. They keep you well stocked up with food and drink during the flights. Yes attendants can be quite terse at times but this was mainly due to passengers ignoring the command to put their seatbelts on during times of turbulence. Elected to upgrade to Economy Comfort on EZE-AMS return leg in order to attempt up get some sleep and to be one of the first to disembark the plane due to a short connection time (45 minutes) and it was worth it. Overall my experience was good and I would fly with KLM on a long haul trip again.



KLM Royal Dutch Airlines Customer review :  26 June 2013 by Youssef Ashraf     (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-DMM. The service is very nice, always smiling and makes you feel comfortable. The only problems are the TV screens, it is very old and the resolution is not that good, but if you excluded that from your evaluation, everything else is perfect.




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