KLM ROYAL DUTCH AIRLINES   Passenger Reviews and Customer Trip Reports

PAGE 1 2 3 4 5 6 7 8 9 10

KLM customer review :  14 October 2009 by D Collard   (Canada)

Vancouver to Amsterdam return in economy class, on MD-11s. All seats were occupied. I was lucky to have full floor-space under the seat in front of me, but three seats out of every nine unfortunately had bulky video equipment underneath taking up half the width of the space you need for your feet. Headrest could be adjusted. A wide selection of newspapers offered on the airbridge. Aircraft had AVOD. Meals from Vancouver to Amsterdam were a Dutch style hot meal, bland but filling. Amsterdam to Vancouver the main meal was terrible - warm rolls offered for both meals. Inflight service good and drinks plentiful. Cabin crew were excellent. Online check-in and seat selection worked fine, flights on time, and luggage delivered promptly after landing.

KLM customer review :  13 October 2009 by B Onsto   (Switzerland)

AMS-TLV B37-900. Seats standard 3x3 but middle seat kept free in C-class. Menu and amenity kits distributed after take-off, normally digi-players would be provided but crew did not have key to cupboard. Drink service, hot meal and snack offered before landing along with delft house. Good service, on-time arrival - limited galley space for crew to arrange meal service caused some noise and commotion which disturbed sleep. Would have been nice with larger plane on this 4.5 hrs stretch.

KLM customer review :  13 October 2009 by J Dieckmann   (Germany)

Berlin to Seoul via Amsterdam. All flights on time, friendly crews and clean cabins. Nice touches like icecream with the movie, korean food option as well as korean speaking FAs. I am quite tall/big(1,83m/95kg) and managed ok,my knees didn't touch the front seat, but I didn't sleep. They dont have personal TVs - could live with for that ticketprice, but the movie selection was breathtakingly boring.

KLM customer review :  13 October 2009 by D Bryce   (UK)

GLA-AMS-HKG return. Check in handled by a surly Servisair agent. Skylounge is shared biz lounge - comfy, spacious seating; minimal food; adequate booze; nice staff). GLA AMS on B737-400. Crew pleasant, provided pre-departure drinks (unusual on Euro-select) and addressed pax by name in flight. Food was the usual Euro-select box consisting of what I suspect are the starter and dessert on longer, fully catered, European flights. Contents less surreal than on previous flights - a small seafood salad rather than (to cite just one example) a sphere of veal tartare! Lounge in AMS spacious, minimal food; excellent booze ; free wi-fi at reasonable speed. HKG-AMS friendly crew who strike the right balance between professionalism and relaxed informality. Drinks good; evening meal so-so. Breakfast is a strong point on KL long haul in C, but sadly they have ditched the noodles and dim sum option on the China flights. Inflight entertainment worked well, but KL really needs to update the non-movie options - same episodes of tired US sitcoms I was presented with back in July! That seat - what can be said that hasn't been said already : nice to lounge in, not great in sleep position. HKG AMS - Air France lounge in HKG is fine - good food; booze; enough space even though the CDG and AMS flights leave at the same time. Inflight experience mirrored the outbound. Very early arrival in AMS so no queue for the lounge showers.

KLM customer review :  11 October 2009 by Andrej Wisniewski   (Philippines)

CDG-AMS-MNL Business Class. These two legs were almost like flying two different airlines. From Paris to Amsterdam, they may as well rename business as "like premium economy on other airlines, only worse." I don't see why anyone pays for KLM business class within Europe. On this 737-800, business seats were 3 and 3, same as the economy seats. There was a little more pitch in business but not enough to allow you to move from your seat to the aisle without climbing over the person in the aisle seat, or to open your laptop without it being in your face. The overhead compartments filled up fast so I had to put my carry-on in an economy overhead compartment. The service was fine though and they did serve some deep-fried shrimp, bread, and a dessert on an hour long flight. The business lounge at CDG was too small for the number of people at 9am (passengers were standing) and food was minimal compared to other airline lounges. Amsterdam to Manila experience was better. The lounge was substantial with good wine, still minimal food, but plenty of space. The business class seats on the 777-300ER average with big LCD screens (AVOD), and angled lie-flat seats. The food was decent and the service quite good.

KLM customer review :  5 October 2009 by A Tucker   (Australia)

HKG-AMS B747-400 Combi. What a disapointment. The ground team in HK were welcoming and helpful and made you feel valued. On boarding however it was like stepping back in time. I was aware of this aircraft not having AVOD and being a night flight thought I could last the distance but the alternative provided was a very small tv screen a few rows forward with no chance of reading the subtitles if you needed to. I was seated in row 24, thankfully on he aisle. The seats are quite comfortable though more suited to medium haul. Once the seat in front is reclined you are in for the duration. Service was attentive but not friendly, the crew just seamed to be going through the motions. Bar service offered followed by supper. This was dismal - there are no meal trays, just two cardboard boxes handed to you and it was a struggle to find room on the tray table to open them, which I wish I hadn't. All service items are disposable with picnic style plastic utensils, looked very cheap and messy. Breakfast 2 hrs before landing was as inedible. Again the hot dish and tea and coffee were served in disposable containers - looked unappealing and was lukewarm. I did notice through out the flight the crew were continuously offering water and juice and the toilets were kept stocked. The very thin blanket was adequate but because of the cold could have done with two. I usually find aircraft cabins too stuffy but this was unbearably cold. I also noticed there were no comfort kits or towels offered. Even an eye shade would have been appreciated. The product on this flight was basic and something you would have expected 20 years ago. I noticed friends being taken up to business class once we had taken off. I don't have a problem with that as long as it's discreet but I saw these people arrive at the airport with the crew. Upgrades should be handled on the ground and not in such an obvious manner.

KLM customer review :  1 October 2009 by J Andersen   (Netherlands)

AMS-BKK return. KLM business-class is made for (ex-)KLM staff and their relatives and friends. When all paying travellers are seated, you notice that out of nowhere people are coming into business class and cabin-crew asks the paying passengers travelling alone to change seats so the just entered friends of an ex-pilot can sit together. Of course it is just a privilege when business-class is not fully booked but when travelling KLM you will notice that they are "always" sold out in business class. Service unfriendly and rather basic. Food is ok and the seats are like slides when totally reclined.

KLM customer review :  28 September 2009 by R Fehlmann   (Switzerland)

SIN-AMS-ZRH Business. Food way below standard. Seats on Boeing 777 are like a slide you can play all night long. Europe Select with middle seats equal to economy. Crew professional and friendly.

KLM customer review :  28 September 2009 by M Bruter   (UK)

Third trip in a row when my luggage didn't arrive with me at destination. Two bags lost this time, and a whole day wasted waiting for it to be delivered. By contrast, 9 kg excess luggage readily charged of course, at a rate (£13/kg) higher than any other major European airline (and 'buy it at 30% less online' didn't work). Despite its slogan, this airline just comes across as unreliable, despite nice employees when things work smoothly. When something goes wrong, you cannot count on anything to be sorted out. Wrote to customer service but in their first answer, they were just 'sorry' the luggage was lost again. I'm hoping that the second answer will be better (and will report if they show they care) but not holding my breath.

KLM customer review :  26 September 2009 by Fabian Plaatjies   (South Africa)

CPT-AMS-CPT. Fly KLM when you are on a diet : meals are adequate in quality but tiny and if I ever fly with them again, I will bring a picnic basket to survive. I spent 50 Euro for a legroom seat, which was well spent, because it does make a difference. Cabin crew nice and professional. Everything else mediocre and the KLM of the old days seems to have vanished: it really became a back of the bus carrier.

KLM customer review :  26 September 2009 by David Gartside   (UK)

BHX-AMS return economy, F70. Excellent performance from KLM Cityhopper. On time both ways; friendly and efficient service on the ground and in the air. Basic catering - coffee/tea/drink and biscuits, but fit for purpose on short flight.