KLM Customer Reviews and KLM Passenger Trip Reports

ARN-AMS, AMS-BKK on B373-800 and B777-300/B777-200. Very pleasant staff and decent aircraft. Food varied. Mostly mediocre and relatively small portions. Deserts good. Limited selection of drinks. Disliked that I was unable to order 2 alcoholic drinks at the same time, which I've previously been able to do on all 3+ star airlines. AVOD not as good as many others and didn't work on return flight. Got EUR 15 in compensation to use onboard for duty free which was extremely limited and mostly sold out. Flights on time. Seat pitch barely OK for average length persons. 10 rows wide in B777-300 and 9 rows in B777-200. In summary, good budget airline, but could be 4 star with a little bit better food, drink selection and AVOD.

CUR-AMS with 747-406. Excellent flight. On time departure and (half an hour) early arrival. Great food and drinks, tasteful and plenty of choices. Very friendly staff. Personal entertainment system was OK. Somewhat limited choice of movies and music for a 8.5 hours flight.Seat (65A) had just enough space for me (I am 6 ft 5).

AMS-CUR with 747-406. Excellent flight. On time departure and on time arrival. Great food and drinks, tasteful with plenty of choices. Very friendly staff. Personal entertainment system was OK. Somewhat limited choice of movies and music for a 9.5 hours flight. Seat (63K) had just enough space for me (I am 6 ft 5).

YVR-AMS-DEL. First leg on an Airbus 330-200 and the second one an old Boeing 747-400. The flights were punctual, flight attendants were friendly, helpful and professional, the meals were bland so I ordered specials meals on my return flights, entertainment system is old with few movies available. Overall a very good experience on KLM.

BRS-AMS-BRU. First leg on a comfortable Embraer 190, second on an ageing Fokker 70 - though it was perfectly acceptable for a short flight. Both flights punctual with helpful cabin crew. Basic refreshments served in economy, I was quite impressed they managed anything on AMS-BRU as it is 30 minutes. Only slightly annoying aspect was that on the second leg we spent almost as much time taxiing as we did in the air, but there is probably not much they can do about that.

LHR-AMS-LHR. Short flight of 1 hour, so nothing as much to review. Planes were small (B737 there, E190 back) but flight was uneventful. For a short flight, no in-flight entertainment (not quite necessary, given that we were not in the air for long), some light refreshments (biscuits and drink). I like that all their in-flight items (right down to the disposable cups they use to serve tea in) are well-designed. Service was good on the LHR-AMS leg though not as cheery on the AMS-LHR leg. Legroom and seat pitch was surprisingly decent, I expected it to be narrower since I read that their seat pitch is narrower than some other airlines I fly with. Leather seats. For the convenience of connection to LHR, KLM is not a bad choice. The price I paid is cheap by full-service airline standards but given the really short flight it is not as value-for-money.

Heathrow - Amsterdam - Almaty. What a difference a week makes with flights. Our outbound flight was great - perfect experience for my first trip with KLM. I wish I could say the same for the return. Rude cabin attendants, small seats, very cold in the exit rows. Additionally they only dimmed the cabin lights for 30 minutes - this is despite us arriving in Almaty at 0300, when I asked if we could dim them I was told it was a day time flight, despite the fact it was dark outside. Overall a miserable flight and possibly the last with KLM.

Heathrow - Amsterdam - Almaty. What a difference a week makes with flights. Our outbound flight was great - perfect experience for my first trip with KLM. I wish I could say the same for the return. Rude cabin attendants, small seats, very cold in the exit rows. Additionally they only dimmed the cabin lights for 30 minutes - this is despite us arriving in Almaty at 0300, when I asked if we could dim them I was told it was a day time flight, despite the fact it was dark outside. Overall a miserable flight and possibly the last with KLM.

WAW-AMS-JFK. First plane was a 737-700 with friendly crew and very informative captain. Had just under 4 hrs transfer time which was ample time to head into Amsterdam and see the sights. The second plane was a rather dirty looking 777-200ER. The service was OK but the seat was very uncomfortable. The inflight entertainment system was poor with small screens and uncomfortable clip on head phones, which didn't work well and I had to keep holding the cable at a certain angle in order to get sound, and even then it was just through the left head speaker.

Manchester to Warsaw via Amsterdam. On time flights, welcoming cabin crew and a decent inflight service. KLM crews seem interested in ensuring passengers are looked after. Amsterdam is a busy airport but works well and is user friendly. I have flown KLM many times now and am pleased with the consistent level of service. KLM seem to have got it right when it comes to the overall passenger experience.

Flew AMS-DEL-AMS on old B744's. KL871: Absolutely awful food offered on this sector. Return on KL872: Flight overall delayed 4 hours due to technical problems and adverse weather at DEL/AMS. FA's appeared tired and uninterested in serving Y pax except crowding to business class area. The only value for this flight is that it's the only direct connection from Netherlands to DEL, as their partner Delta offers even worst service to BOM.

Business from Toronto to Amsterdam. I was not thrilled. The long-haul aircraft get older and outdated. Service is OK. Food was not great.

LHR-AMS return. Terminal 4 at Heathrow is a breeze compared to Terminal 3. Very pleasant ground staff, boarded on time and a short taxi to 9R and we were on our way. Very smooth flight with very nice crew, offered a Sweet Waffle and Coffee. Landed in Schipol on time but 25 min taxi. Schipol is a lovely airport where everything works. Return flight cancelled the night before, luckily I noticed this early on and we where able to get re-booked via the Air France call centre in Paris! Morning departure back to LHR, I love the fact you can pick up your boarding card at the Station, go upstairs and tag and send your own bag. Smooth flight back to Heathrow, I was asleep when they brought refreshments but the crew kindly came back to check if I wanted anything. Quick trip through LHR T4 and back to the car park within 25mins of landing. Will defiantly be flying KLM again.

We were affected by the snowstorm that saw many KLM flights including ours to be either cancelled or missed at Schiphol. We missed our flight due to being delayed at Manchester due to the snowstorm there coupled with their ancient de-icing procedures. A terrible shambles at Schiphol when hundreds of us stranded passengers had to queue for over 6 hours just to get rebooked by 4 agents. Not only that, after being in the queue for hours and hours passengers were given numbers before they could even get to the rebooking agents, and the number system had no rhyme or reason to it. Staff did go around every so often to offer bottled water to those in the queue. KLM were very good at giving almost everyone accommodation and meals at the nearby hotel. As for the aircraft and crew, our MD-11 aircraft were old yet they did have AVOD with a fair amount of recent movies, and the staff were all friendly and professional except for one male FA who seemed to have a bit of an attitude. Food is actually not that bad. It was the first time in ages that we received a hot breakfast albeit an egg muffin, for instance. One of our checked luggage went missing at Schiphol. It was supposed to have gone on to Manchester, but it did not show up until 48 hrs after.

Almaty to Heathrow via Amsterdam. The cabin attendants on both flights were very helpful and even bought drinks around in the middle of the night. We had paid for the exit row seats and although a little squashed they were great. An extended delay in Amsterdam was well handled by the crew - overall a great flight and I look forward to the return.

My husband and I travelled Birmingham to Amsterdam, then onto Mexico City, then AeroMexico to Mazatlan. I can only praise this airline, the staff are polite and courteous. We travelled back the same route and Birmingham was closed due to snow so we were delayed for 2 hours until they opened up. The pilot landed it very well. Lovely food and lots of free drinks, they even said you could ask for extra snacks and drinks if you wanted. I will definitely fly them again.