KLM Royal Dutch Airlines

✅ Trip Verified | Riyadh to New York flights were both on-time. Long layover at Amsterdam but didn't matter much since I got access to Aspire Lounge No. 41. Cabin Crews were good. Captain kept us updated especially with the AMS-JFK where there was a light earthquake that hit New York as we approach the city which fortunately didn't disrupt the flights.

✅ Trip Verified | The best long distance flight experience I’ve ever had. The Premium Economy section was outstanding. I’m 6’7” and definitely need the extra legroom and was extremely comfortable on KLM. The seats were wide and nicely padded. The entertainment screens were large and the selection was good. Likewise the food selection was excellent. Most importantly, the flight crew was over-the-top outstanding as we we were initially greeted by name, and served flawlessly throughout the flight. I will seek out KLM for all future international flights.

✅ Trip Verified |The KLM return flight from Liberia (Costa Rica) to Amsterdam was changed into San Jose to Amsterdam. The reason they gave was: work on the Liberia runway. This was indicated well in advance (4 months). However, I was told that it was okay to accept the proposal and receive a refund for the costs incurred after the holiday. Because I had planned and booked a roundtrip by hire car, I had to change a lot of things, which meant I had extra cost. KLM does not want to reimburse anything now, because they have adhered to the legal rules. However, all other airlines departed from Liberia at normal schedules. I still have not received any answer from KLM about the actual reason for the airport change. It looks like KLM was not telling the truth and was only thinking of their own advantage and not the customers. I would appreciate a more customer-friendly behaviour of KLM.

Not Verified | Long flight. Continuation KLM chose in a overbooked flight to Helsinki. KLM choose the last tight chairs for seniors coming with long previous tiring flight from Canada. I saw no possibility to get a proper seat in the plane. Cannot anymore to use a carrier offering this quality service. Changing to some better client caring company.

✅ Trip Verified | Due to the pandemic, I haven't travelled on KLM for a few years. My memory of the airline was efficient friendly and professional. Unfortunately, on my return trip in February 2024, it was the exact opposite. Both outward bound flights were delayed (I flew via Amsterdam to Accra,) & then my luggage did not arrive in Accra. I immediately reported my missing suitcase at the airport. The missing luggage meant that all my plans for the next day were cancelled , at considerable inconvenience and cost. The next afternoon, KLM emailed that my suitcase would arrive that evening. Back again to the airport, I collected my suitcase. When I arrived back in the UK I filled in the KLM claim compensation form for my missing luggage (a modest amount.) This was denied because the official claimed I 'didn't report my missing luggage when I arrived' This was blatantly untrue. I emailed back explaining that I had reported it. No response. Emailed again. No response. Phoned 2 weeks and spoke to a customer services assistant who told me someone would be in contact. 5 weeks later and still no response. A trip that was nearly ruined and then a very disappointing response to my compensation claim to correct what was KLM's responsibility, has left me with a very negative perception of KLM. Add to that, some off-hand staff yelling at customers to hurry up and board, getting rained on when disembarking from the Schiphol shuttle bus at 6am, my experience has been extremely disappointing.

✅ Trip Verified | Rip off charges like a budget airline. Thought I added three checked bags to our party but had only two. Could have added another online but didn't want to delay people behind us so thought being a Blue member would just do it at the desk. £47.15 one way instead of £19.30 both ways. Will never use again.

✅ Trip Verified | Booked flight with KLM for my kids birthdays. They lost my flight tickets couple week before flying, then found them again after I emailed them bank statements to prove I've paid them and they ain't refunded me, so they sent me more tickets. Went to check in online the day of flying it would not let me so I called them they said everything is fine just do it at the airport. Get to the airport they have cancelled my tickets again phoned them they could not find my tickets even the airport staff spoke to them and felt bad they could not put us on a flight. 10 minutes after check-in they found my tickets which now is too late to board, they would not put us on a next flight said we will have pay ourselves knowing it's double the price. Over a month's later after phoning numerous times getting passed from pillow to post these people have still not refunded me for my tickets.

Not Verified | Booked on premium comfort class, but seats not available on flight. KLM refuses to refund extra costs (around 600 euros) paid for the seats in this class.

Not Verified | I paid close to $90 for a 'comfort' seat for my flight. My seat and tray were both broken. I could not lean back into my seat as it would not stay upright. The tray would not lay flat so I had to use my knees to hold the tray up to prevent food and drink from sliding onto me. I let the attendants know and I was told ' that is too bad they are broken'. I sent KLM a request for my money to be refunded and denied it.

✅ Trip Verified | Had to buy last minute ticket on KLM to return home because of strike with the originally booked airline. An incredibly nice and efficient crew, free drinks and small snack. These two early morning hops made my day and let me feel appreciated as a customer.