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KLM Customer Reviews and KLM Passenger Trip Reports



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KLM Royal Dutch Airlines Customer review :  28 November 2013 by Joerg Boese     (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Johannesburg-Amsterdam, Premium Economy. Good boarding, everything on time. Fairly new 777, seats quite comfortable. Service ok, but not outstanding. Food was acceptable, but nothing to write home about. Entertainment program a little disappointing, very few new movies. Duty free took forever, one of the payment terminals was broken. Early arrival in Amsterdam. A classic 'average' for a long flight.



KLM Royal Dutch Airlines Customer review :  27 November 2013 by H Van Der En     (Netherlands)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-Curacao, 25th November, KL 785. Pleasant way to get there, well taken care of on board. Pity that the Flight attendant on our aisle, wasn't so nice like the rest of the crew. Why not change your job if you don't like dealing with people, no smile, not even a look at you when taking meal orders.



KLM Royal Dutch Airlines Customer review :  27 November 2013 by Fang Jun     (China)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From AMS to Nice. The flight was on time. Served a very fresh sandwich. On the way back to AMS, served alcohol which surprised me. After cockpit crew finished their paper work, they came out of the cockpit and said goodbye to passengers. Very polite and professional.



KLM Royal Dutch Airlines Customer review :  25 November 2013 by Merry Benezra     (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Rome to San Francisco last September, as an option having booked through Air France. Unlike Air France, there was no opportunity to choose my seat, even at check-in. The transfer in Amsterdam was absurd. Why list a 1-hr transfer if the 2 KLM gates are miles apart and the passport check-through is bottlenecked like rush hour traffic? Made it to the gate 2 minutes late; luckily the flight was delayed anyway. The food. High fat everything, and lots of it. After lunch (meatballs, mashed potatoes, cheese, white pudding dessert with giant chocolate balls) the attendant came through and asked, "Ice cream or chips?" Later, pizza. The intercom was impossible to hear. I will never fly KLM again.



KLM Royal Dutch Airlines Customer review :  21 November 2013 by A Arriens     (Netherlands)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Didn't fly them for a while because I found them expensive. Flew JFK-AMS, B747 combi. At the gate they didn't articulate while calling for boarding. Received just breakfast o/b. Very old plane, needs to be refurbished badly, seats, IFE screen. In-flight product is very well done, reasonably good food and good presentation. Wouldn't want to fly the old workhorse again, but KLM did provide a nice flight.



KLM Royal Dutch Airlines Customer review :  19 November 2013 by Andrés Maduro     (Panama)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just finished a trip from Panama to Amsterdam with KLM. Was very disappointed with the booking system and customer service. When booking online I reserved the Comfort seats both ways and requested special meals. Both were not recognised when I arrived to the airport to check-in. When I tried calling to fix the issue with my return flight it was useless, not one person who answered the phones or emails was able to help. They all kept blaming each other. Luckily I had a printed copy of my reservation confirmation which helped me get the comfort seats in both flights, but the special meals were nether there. I don't know why KLM offers these options and charges them to the customer if the system does not work and it is not going to recognise it.



KLM Royal Dutch Airlines Customer review :  18 November 2013 by C Hepworth     (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown with KLM many times, (MME, AMS, ORD and return), never a problem, all the staff and flight crew are very helpful and friendly, the Dutch are just friendly people and it shows in the level of service, I have used other airlines and not had good experiences with them. The KLM flight crews are always coming round with food, drinks and snacks, the entertainment is plentiful with many new films to choose from, but more importantly they seem to fly on time or make time up, I really cannot fault them so far.



KLM Royal Dutch Airlines Customer review :  14 November 2013 by T Reus     (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-FCO-AMS. Cabin crew friendly and catering was really nice with two fresh sandwiches (morning flight) and coffee etc for free. However there wasn't in flight entertainment because it took only 2hours. I would fly KLM again as Schiphol is my home airport.



KLM Royal Dutch Airlines Customer review :  8 November 2013 by A Aweidah     (Palestine)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Mexico to TLV via Amsterdam, old 747 but cabin in good condition and clean, had the emergency exit seat so lots of legroom even though the seats are so narrow. The new in flight system is excellent with plenty of choice. Cabin crew and food good and the usual KLM style. Its a good solid airline that can be relied upon. Schipol is also a very convenient airport to transit through. Will fly them again for sure.



KLM Royal Dutch Airlines Customer review :  8 November 2013 by J Douille     (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GVA-AMS-PTY with return in Business Class the rest of the legs were in Economy or Premium Economy. Overall an excellent service, excellent food served. IFE is good while not at the level of the EK and SQ systems. Business Class seat does not offer a flat bed experience.



KLM Royal Dutch Airlines Customer review :  8 November 2013 by M Vieira     (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Aberdeen to Amsterdam and the service is high cost for what you get! Even if you don't book a fare that covers bags you need to pay for it. These airlines charge far too much in some routes with a very low cost service!



KLM Royal Dutch Airlines Customer review :  7 November 2013 by A Storey     (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-AMS-AUH return. B747 and A330 aircraft in Economy Comfort. Extra space in Economy Comfort well worth it. Crews were all great and service was with a smile. Food was good and drinks, while limited choice, were OK. The Amarula after dinner was a nice touch. Inflight entertainment had good selection of films and music. Would definitely fly with KLM again.



KLM Royal Dutch Airlines Customer review :  4 November 2013 by G Hunter     (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam to Calgary. 19 Oct 2013. On time, nice people, professional trouble free piloting. Announcements from cockpit garbled, poor diction and at times not audible. Main course atrocious slop. Now we are down to ground meats only and side order of vegetable is 2 slops. Mashed potato and mashed overcooked something. Almost like mashed potato. The salad was some kind of grated vegetable drowned in grease. The other flight, grated carrots with no dressing. I wish I'd brought a sandwich. Desserts were ok. I shall make a separate comment about handicap service. Perhaps just do not fly through Amsterdam as the ground help is atrocious, just use other carriers.



KLM Royal Dutch Airlines Customer review :  4 November 2013 by Verissimo Vieira Antonio     (Portugal)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

October 2nd, I travelled from Lisbon to Bangkok, via Amsterdam, with KLM, flights, KL1692 and KL0875. I have to say the first flight was a little bit late, but last one was on time. Both flights were very pleasant.



KLM Royal Dutch Airlines Customer review :  29 October 2013 by Ouwendijk Marja     (Belgium)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Brussels - Amsterdam - Bonaire in business. Leg BRU-AMS was short and OK. The leg AMS-BON was mediocre. Nothing fancy, old plane. They advertise to redecorating the planes but this was still not done. Service is very cold, you have the impression that you have to do them a favor and not the other way around. Food quality was very basic and same for quality of wine. Last year when we flew the same routing there was not enough food for business class passengers as it was a late flight. Feel that they reduce on everything. If there was another airline who flew straight to Bonaire I would certainly not fly KLM anymore.



KLM Royal Dutch Airlines Customer review :  29 October 2013 by R Hancock     (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Johannesburg to Amsterdam on the evening 777 flight on 11 October. The rear economy cabin in the 777 is nine seats across - compared to ten seats in many other airlines - which feels quite spacious. The service on the flight was outstanding and up to KLM's usual high standards, dinner and breakfast were excellent, and choice of entertainment very good. The staff worked hard throughout a long night flight, even managing to keep smiling during some sever turbulence. For good value economy travel, KLM remains my favourite airline.



KLM Royal Dutch Airlines Customer review :  29 October 2013 by P Glass     (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have travelled a lot and have used many different airlines. After reading the reviews, we were worried and not looking forward to flying KLM London - Lima in October 2013. We were pleasantly surprised from start to finish of both legs. The seat was reasonably comfortable even though it did not recline very much. Also the seats are not too close to the seats in front as on some airline. The inflight entertainment was fantastic (much better than on Virgin Atlantic, which was so antiquated) with many choices. The cabin staff were very good, bringing water and juices every so often during the flight. Food was served four times during the flights - dinner/lunch, ice cream, sandwiches and breakfast/lunch.



KLM Royal Dutch Airlines Customer review :  24 October 2013 by C Wajsberg     (Israel)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLV-AMS-JNB on 9th October in world business class, if compared to other airlines this can still be called a business class. TLV-AMS on a 737-900, nice flight, good service even if though I tried to sleep most of the flight. AMS-JNB older 777-200 with 2-3-2 configuration in business class. Seats are old and I felt thrown back to the 1970'S. Seats do not recline as modern bus class seats do so no way of getting some sleep on this very long day time flight. The food remains the worst on European airlines, the food I received was tasteless. KLM is improving its business class with modern seats but I think they should review the catering as well. Conclusion, KLM business class is not worth its price and did not enjoy this flight.



KLM Royal Dutch Airlines Customer review :  23 October 2013 by Norman Brown     (Netherlands)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam to Buenos Aires, KL707, 13 September 2013. The worst flight I have experienced in 40 years of flying. Bad from so-called "security" through to arrival. Security staff at Amsterdam were surly and very rude. On the flight there were babies crying, groups of people standing in front of my seat talking. Crowded seating. Then towards the end of the flight one of the flight attendants tipped water on me, said "it's only water" then scuttled off: no apology, no offer to dry it. I upgraded my return trip EZE-AMS to business class - it had better be of a higher standard.





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