KLM ROYAL DUTCH AIRLINES   Passenger Reviews and Customer Trip Reports

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KLM customer review :  29 October 2009 by A Azahemy   (Malaysia)

KUL-AMS-CPH return economy. Seat in my KUL-AMS sector was very cramped, supper a tasteless cold dish combo. Ice cream and several rounds of drink served throughout the night by cabin crews that are efficient but devoid of any character. The plane was relatively new B777, but they did not take a very good care of the cabin interior, and it wasn't cleane Transit at Amsterdam involved a very long queue, especially if you came from non-schengen zone. AMS-CPH was okay for the 1 hour+ duration. Return flight to KUL was equally atrocious, even worse food. I ordered a Muslim meal (MOML) was given an awful vegetarian pasta meal. Overall, KLM blur the line between a budget and a full service carrier.

KLM customer review :  29 October 2009 by A Hijmans   (Brazil)

AMS-GRU in new Boeing 777-300 economy class. Boarding procedure reasonably efficient. Two uneventful hot meals served along with plenty of drinks. AVOD good, seats cramped and hard for an 11 hour trip, flight attendants jovial and efficient. Arrived on time.

KLM customer review :  28 October 2009 by Eva Delachaux   (Switzerland)

We had a 7 hour flight from Dubai to Amsterdam which was a disaster. Already at the airport in Dubai we wanted to print our reservation with the machines which were stuck with paper and did not work. Onboard the videos and musique did not work - for compensation they gave us two vouchers for 15 euros? The aircraft was cold, and only after two hours later when almost the whole plane was complaining they increased the temperature. For breakfast they gave us a paperbag service with an omelette (that's what they told it was) and before arrival a small sandwich which had no taste at all. We regret this trip as we took the Air France when we went to Dubai and we got free champagne, menu with choice, and great snacks with a fantastic service in economic class

KLM customer review :  28 October 2009 by B Blacklaws   (Australia)

AMS-PRG-AMS-WAW-AMS-VIE with KLM was pretty poor. The service by the crew was pretty average. The meals are not served but a roll if anything. Would not fly with them again.

KLM customer review :  28 October 2009 by Tim Limbach   (UK)

AMS-JFK business class. This award flight was our second experience of KLM. We requested seats in advance, checked in online and got what we requested. We opted for seats in row 4, giving us loads of leg-room and no interference from other pax. The flight departed and arrived on schedule and was excellent with AVOD giving fantastic entertainment options. Seats comfortable, but I doubt I'd have slept well at an angle. The food was excellent. We enjoyed pre-flight champagne, followed by a three course hot meal and delicious chocolates. My seat was a bit temperamental and FA's seemed unable to do much about it. Served a light supper prior to arrival and snacks available through the flight.

KLM customer review :  26 October 2009 by D Thompson   (USA)

LAX-AMS-JRO. I have to agree with an earlier review - avoid KLM like the plague if at all possible! Cramped seats on outdated, dirty aircraft, and the most baffling customer service possible. I talked to one KLM help desk employee at AMS who informed me that, since I had bought my ticket from KLM, I would have to talk to KLM about my ticket question. She did admit, following questioning, that she was indeed working at the KLM help desk, but that if I had a question, I would have to ask KLM. I though I'd fallen into the Twilight Zone.

KLM customer review :  24 October 2009 by Brian van de Wal   (Netherlands)

AMS-OSL in Europe Select (business class). A complete run-down Fokker 100 operated by KLCityhopper replaced the Embraer 190. Despite an outstanding crew the overall experience was very poor. Horrible seating and lunch out of a box (plastic and paperware) is what you get on a midday 2 hour flight. Boarding in Amsterdam chaotic and departure 30 minutes late. Avoid KLM if flying business class.

KLM customer review :  24 October 2009 by L Sipila   (France)

AMS-MAD flight, which automatically allocates you in Business Class (or, as they rightly say Economy "Select"). You end up paying a Business Class fare, although what you get is just a cramped 3+3 B737 Economy seat, plus a meal and free drinks. Good lounge at Schiphol with nice selection of snacks and drinks. A typical 50 minutes departure delay at the end of the day, by when each of their planes have added up a few minutes' delay was compensated by a juice can and cookie; the same for the entire plane. The meal was surprisingly tasty, although the portions are too small for this price. No main course options available by the time the trolley reached my row. Crew professional and efficient. Despite the Priority luggage tags, all Business Class bags arrived last on the belt.

KLM customer review :  24 October 2009 by Peter Giudes   (Australia)

IST-AMS-CPH. Business Class (Euro Select). Not happy with Euro Select for 3.5 hr flight IST- AMS. Seating on 737-800 is 3-3 with every seat occupied and no extra room than economy. Being 6'4" this is part of the reason for flying business. So what's the difference between business and economy? Lounge access, choice of meals, another drink or two, priority baggage. IST Millenium lounge, best choice of food of any business class lounge I've encountered recently. There was even half decent red and wine wines available. Not much room in the lounge though. Flights were fine with good service. IST-AMS choice of hot chicken or vegetarian dishes, AMS- CPH snack box. South African white wine, spanish red, Australian ice cream (IST-AMS). Truly an international experience. Business Class lounge (25) at Schiphol was good. Spacious with a reasonable selection of food and drink. I'm glad I got these flights on points, I would have been less happy paying business class fares for Euro Select, especially IST-AMS.

KLM customer review :  22 October 2009 by P Iosad   (Norway)

OSL-AMS-YYZ and back in Economy. OSL-AMS on time, good legroom (better than SAS) and a free snack and drinks, friendly and efficient cabin crew. Transfer in Amsterdam mostly painless, but long immigration queue. Security for IC flights is at the gate, so really long boarding queue. AMS-YYZ on a non-combi B747, adequate for a day flight. Nice food (main meal is not too much, but you also get a few snacks along the way), frequent drinks rounds. Friendly and efficient cabin crew. No AVOD on this plane, and screens impossible to see from the window seat without craning our neck (also probably not everyone dying to see Ice Age). YYZ-AMS a bit of a chaos boarding, same standard onboard, breakfast served quite late (over Ireland) so possible to sleep, maybe fewer drinks rounds. AVOD quite adequate. Transfer at Schiphol again seamless, slight chaos at boarding (but those flights to Oslo are always packed), otherwise same good standard. Came in early on three legs out of four.

KLM customer review :  19 October 2009 by G Buckle   (UK)

KUL-AMS-LHR economy return. Online check-in worked ok, pleasant check-in staff. Flight to AMS full on a new plane, legroom adequate, AVOD worked well although no latest releases. Cabin crew friendly, meals served quickly although portions could have been a bit bigger. Short transit time at AMS - small snack served on flight to LHR. However luggage did not arrive and told it will arrive on next flight in 2 hours, so stayed at airport to collect it. It did arrive & given a 3.50GBP voucher to spend in Starbucks. Experience on return flight better.

KLM customer review :  16 October 2009 by R Pym   (UK)

IAH-AMS-MAN economy, on the dreaded 747-combi but pleasantly surprised by the service. Any economy flight back to Europe through the night is going to be uncomfortable but this was no worse than expected. Food was better than average, plenty of drinks runs were done and arrival into AMS was early.