KLM Customer Reviews and KLM Passenger Trip Reports

Flew from Hangzhou to London through Amsterdam. All 4 flights where great. Booked a row of 2 on the 777-200er and well worth the extra cost. The food was great and the ice cream / crisps served mid flight was a welcome treat. Staff were friendly and well presented despite having a full plane. All in all a great trip on KLM and I wish they were part of my alliance as they connect so well out of Hangzhou through to Europe.

Tokyo to London via Amsterdam. Full 747 flight from Tokyo. Friendly mix of Dutch and Japanese crew. Good selection of entertainment available. A nice service in economy class compared to UK carriers on this route who now give the absolute minimum at a very high cost. Hot towels followed by a pre-meal drink and bag of tasty roasted almonds, choice of western or Japanese meal for the main meal, plenty of drinks on offer, ice cream served mid flight, noodles and snacks offered later and finally a pasta meal and bar service shortly before landing. My only criticism is the number of announcements made but my first time flying a non UK carrier to the Far East and I have realised it is worth checking out the competition.

KL 672 YUL - AMS. Great service, crew accommodated re-seating on request without hassle. Surprisingly tasty meal. Will fly KLM again, especially on the long hauls.

Bologne to Amsterdam to Edinburgh on 31 Oct 2012. Prior to flight I had injured my foot making walking very difficult. My wife enquired at the check-in desk at Bologne Airport if I could be given wheelchair assistance at Amsterdam, considering the normally long hike between arrival gates and departure gates at Schipol. Right away the staff at check-in not only arranged for this to be done but also arranged for me to be assisted at Bologne Airport. I must commend KLM for the efficient service I received at short notice. Throughout the time I was being assisted the staff were helpful and pleasant.

Humberside - Amsterdam- Berlin. We have flown with them for years but our recent flight was no better than Ryanair. 'Snacks' were a packet of over salty crackers. Why would anyone ever choose to spend nearly four times as much for a flight any more? I am going to use up any outstanding KLM Loyalty points and then brave the budget airlines.

Lisbon-Amsterdam-Warsaw, both legs on B737NG. Both flights departed sharp on time, transit in AMS hassle- free. First few rows on both aircraft's may be used as a Business Class, so while seated there, leg room is fantastic. Otherwise, standard Economy. Cabin crew always efficient and quick, however lacking any personal touch. They did their job, and that's it. Food wise, from Lisbon horrible hot cheese panini, uneatable, to Warsaw cold cheese sandwich. Nothing to remember. Bags arrived within 20 mins.

Flew KL 672 (MD 11) from Montreal to Amsterdam on 20th Oct 2012. I thought the IFE would be ancient considering the aircraft but in fact, they had great movies/TV serials etc. Flight crews were great! Food was okay, aircraft clean, I was lucky to have a seat next to me empty. Great information from the cockpit as well. Will definitely fly with KLM again.

SFO-AMS return on a 747-400, both legs in the Biz Class section on the upper deck. Planes were clean and well laid out. The seats and entertainment system do need to be upgraded in order to be competitive with other long haul carriers. The seats are not completely lie-flat and have an uncomfortable angle, but it didn't deter me from enjoying the roominess of the seats. IFE is outdated with a limited selection of programming for a long flight. The cabin crew were friendly and hospitable, but service standards were a bit haphazard. On SFO-AMS leg, the dinner was served properly on nice china with high quality food. However, the breakfast came with a foil-like top and the food was microwavable standard. On AMS-SFO leg, the cabin crew didn't even bother to remove the plastic cover on the dishes (which clearly state "remove before serving). I don't know if they were lazy or just didn't know better, but it was as if they just wanted to get the meal service finished quickly. Enjoyed our first trip with KLM, but they will need to upgrade their product and streamline their service standards to be competitive with the other international carriers.

Travelled Cardiff to Kilimanjaro. Booking experience was dreadful, I had to travel from Cardiff to Heathrow to pay for the taxes/surcharges on my reward tickets, arrived to my reservation cancelled in error, took a week and another airport visit to sort out. Outbound flight was ok, seats were comfortable with ok legroom, inflight entertainment was good. Crew service good, meal choice ran out quickly and I couldn't eat the second choice. Return flight service was sporadic but did have a meal choice although most drinks had run out. My bag was delayed 36 hours. baggage allowance was good, two bags each as 23kg each which we needed for our climb/camping equipment. Would avoid KLM due to regular late baggage and consistent poor customer service, albeit cabin service is often but not always good.

In the past year I have taken KLM flights from Amsterdam to Bombay, the UK, various locations in Europe, the US, Canada and Mexico, largely in business class and, when not in business, in economy plus. My flights have been 95+% on time, the staff helpful and kind, and (for an airline) the food is decent. The only thing I would mention is that the business class seats in all planes except the 747s are pretty uncomfortable as far as business cabins go, and they are not fully lie-flat.

Amsterdam to Vancouver. Impressed with the service. The bulkhead economy comfort seat on the B777-200 aircraft had more legroom than some business class seats I've been on. The staff were smiling and friendly. The meal and drink services were timely and efficient. The food was excellent. The inflight entertainment was pretty good, although the screen was a little small. All in all, a very pleasant experience!

DTW-AMS-DEL. Impressed with the cleanliness of the old equipment. Cabin staff friendly in Premium Economy. Both of us found the food mediocre. One of the cereal bars in Kosher meal DEL-AMS had expired. Economy comfort is good value, as long as one researches the seat. Unfortunately, on both legs our purchased seats were sold to other passengers!

AMS-BKK-AMS, Boeing 747, in economy class. The inflight entertainment had a big choice of different films/movies. The food was good, a nice dessert. The crew was very friendly! Return flight was smooth. Already booked a flight to Havana at Christmas!

ARN-AMS-JFK return on B737-700 and B777-300/200. Nice and efficient cabin staff, food mediocre to slightly above. Small screens for AVOD, limited choice but good enough. Seat pitch just okay if you are of average size. Flights on time. Schiphol is nice. Good value and good service without great AVOD and food - cramped seating for large people.