KLM ROYAL DUTCH AIRLINES   Passenger Reviews and Customer Trip Reports

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KLM customer review :  5 December 2009 by Julio Dominggus   (Indonesia)

CGK-KUL-CGK Business Class on B777-300. Excellent service, seat comfortable though not fully flat. Food excellent, crew attentive and helpful. Passengers get a ceramic souvenir from KLM. Very good value for money for Biz Class.

KLM customer review :  4 December 2009 by L van Soest   (Brunei)

Business class Singapore to Amsterdam. The lounge at Changi is nothing special. The flight itself was standard. KLM has a good entertainment system and reasonable business class. With KLM crew one has to be lucky - this time they were very standard and quite distant. Meals are average in taste, never bad in business. Drink offering is average. Staff on the return flight was friendly and more helpful. Service of KLM is not consistent and ranges from understaffed or grumpy to really nice people. It's just not special with KLM. However ,ground staff in Amsterdam were good this time. Perhaps that's what makes KLM exciting, you never know what to expect.

KLM customer review :  29 November 2009 by Tommy Österåker   (Finland)

Stockholm-Amsterdam return in Economy B737-800. Both full flights, on time. Very nice and friendly cabin crew. 2 sandwiches and wine, beer, softdrink, very good flight on a 1h 40 min.

KLM customer review :  23 November 2009 by F Halfar   (Germany)

TXL-AMS-IAD and JFK-AMS-TXL. Outbound on 737 and A330, return on 777 and 737. Service on the first short flight very slim. Criticism against long haul product is the dismal legroom. One feels very squeezed in, I am not very tall, but had the back of the seat in front of me pressing against my knees when it was reclined. Without an empty seat next to me, it would have been a very cramped experience. Food a pleasant surprise - offered fusion food on square trays that were as stylish as possible for plastic. Very generous drinks service before and during the meal. I missed drinks runs during the flight only to discover there was a self- service offered in the back galley. AVOD a revelation, overwhelming offering of films, TV, music. Only the flight tracking failed to work - it did on the return flight. FAs were friendly and aiming to please. Flight back again the fusion food. Two drinks rounds in the darkened plane at night. Quirky meal service on the short hop back to Berlin: a sandwich pack with four small offerings. The legroom is really a problem, apart from this it felt more like a 4-star experience and was better in many respects than some carriers who have four stars. If I could be guaranteed an empty seat next to me again, I would fly KLM once more.

KLM customer review :  23 November 2009 by Michael Sommerville   (Denmark)

CPH-AMS-LAX and return. Travelled on a very affordable economy fare. Check-in in CPH and later in LAX was very helpful including handling of my travelling bike. All flights full, but service efficient and friendly. Ok food - pasta dishes good for inflight meals and breakfast coming back to AMS good with yoghurt, bagel and fruit salad. Only negative was the lack of cleaning the toilets by staff. All flights on time and the bike came over and back in pristine condition. KLM got me over and back safe!

KLM customer review :  18 November 2009 by M Jennings   (UK)

Delhi to Birmingham via AMS. Check in at Delhi was poor to say the least, which wasn’t helped when they refused to allow us to repack our bags and transfer items into hand baggage. Food on the flight was abysmal and flight attendants surly (an occasional smile costs nothing). Inflight entertainment good, this was a benefit when you are trapped in a middle seat. If you have choices then fly with another carrier.

KLM customer review :  12 November 2009 by Joern Hartig   (Germany)

Economy return flight from Amsterdam to Chicago. Online checkin worked well, so no complaints here. Service in the cabin was poor though. The flight attendants were not keen on handing out drinks - it was more or less help yourself. Food was pretty poor on both flights. By no means the level of service in the cabin matched Asian airlines - or even Air France which I consider not Premium at all. No in-seat screens in the whole economy cabin - I thought this is standard?

KLM customer review :  11 November 2009 by Robert van Tuijll   (UAE)

CPT-AMS business class b777-300. A big improvement with the new seats compared to the old ones - not fully flat but times better than before. Was able to sleep for 5 hours. Service okay - food, I have no idea because I do not like a hot meal at 01.30 in the morning. Cabin crew friendly.

KLM customer review :  10 November 2009 by V Wilson   (Australia)

What a horrible travel experience! We were meant to fly from Cyprus via Amsterdam and Singapore to Adelaide. We broke our journey in Amsterdam for a one night stopover and when we arrived at Amsterdam airport 2.5 hours prior to flight to check in, we were advised that the flight was overbooked (which is normal for KLM) and that we did not have seats! 5 hours later we were still waiting for KLM to arrange a solution - when they did it was totally unsatisfactory. They booked us via Los Angeles and Auckland with a 5hr stopover in LA. a 37 hour around the world trip with 29 hours in cramped Economy seats. Of course we were not advised of the requirement for Transit Visas to enter the US so we had difficulties with immigration also. An absolute nightmare trip. When I contacted KLM on our return they were not interested in my complaint as they believed that they had adequately compensated us for the inconvenience and that is a condition of travel. It occurred to us that they did the same on our trip over but they didn't say anymore than the flight was very full so put us on a flight 4 hours later (2am) which meant a 7 hour layover in Singapore, the only good thing was it was on a Singapore Airline flight. There were 5 passengers put off the same flight as us. Be aware that this could happen to you. It is not even worth commenting on the flight to LA, needless to say were glad it was the only KLM flight we had to take - no PTV screens in the seats, so no choice of entertainment.

KLM customer review :  8 November 2009 by Ian Aitchison   (UK)

AMS - Stockholm. Small mix up with seat allocation because of a last minute plane change but it was resolved. New 737 with good seat pitch, more than older models. Sandwich and a coffee adequate for 2 hour trip. FA polite, helpful and friendly. Ticket price high but probably because of the NWI origin.

KLM customer review :  5 November 2009 by Brad Blacklaws   (Australia)

AMS-PRG, AMS-WAW-AMS-VIE. I have never flown KLM before in Europe and was disappointed. The flights were cheap but I expected a bit more. The food should have been better. A sandwich at best and a small packet of biscuits at worst.

KLM customer review :  3 November 2009 by Wilbert Duits   (Netherlands)

AMS-CPH-AMS. Early flight to Copenhagen on new 737-700, seat with ample legroom (normally Europe Select), sandwich and round of drinks, very informative and happy crew. Return on evening 737-800 flight, just a snack pack instead of sandwich, otherwise good flight.