KLM review - by Johan Rebel

17 January 2008   Customer Trip Rating :

KLM ostensibly offers priority boarding for C class and Elite passengers, yet recent experiences in Stockholm, Amsterdam and Johannesburg confirm that they are quite incapable of properly implementing such a simple procedure. The apalling seats and amenities in World Business Class, poor catering, and cramped economy class (about to get even worse with the imminent introduction of the 777-300ER with 10-abreast seating) all add up to two stars at most. However, with few exceptions the flight attendants are professional and friendly, which is worth an extra star. A total of three therefore, but only just.

KLM review - by J Wilson

15 January 2008   Customer Trip Rating :

KLM from Amsterdam to Kuala Lumpur return. Both flights extremely uncomfortable, limited legroom, no personal in flight entertainment (two films played on a drop down tv that was so far away you couldn't even see it!), terrible food and worst of all, rude flight attendants. If going long haul recommend that you avoid at all costs! You can get more comfortable flights for the same price.

KLM review - by J Richard

15 January 2008   Customer Trip Rating :

Tall people beware! Flew on a 777 from AMS to DXB. Without a doubt the most cramped economy seat I've ever experienced. I am 6'4" and literally could not fully sit given the proximity of the seat in front of me. All other aspects of the flight were fine, but legroom was unbelievable. This has to be a health hazard on a 6 hour flight. Never, never, never again.

KLM review - by S Heyes

13 January 2008   Customer Trip Rating :

Third time I have travelled return flights from Leeds/Bradford to Singapore with KLM - comfortable enough for economy, evening meal ok but breakfast - of which there was no choice - was appalling. Return flight was given an evening meal - no choice - which was something I could not eat and although the staff were sympathetic and admitted the meal was bad, could only offer me a salad and bread roll as an alternative. Breakfast was Ok on this flight but the presentation of all meals are poor. I'm aware this is economy but other airlines I have travelled offer a decent and well presented menu.

KLM review - by E Stuart

13 January 2008   Customer Trip Rating :

Manchester - Hong Kong (Economy) via Amsterdam just before New Year. Although MAN-AMS sector was on a new 737 the long flight to Hong Kong was on a very old and tired 747 combi. I was prepared for the lack of personal tv screen, but the entertainment, on a very small tv screen above the aisle, was particularly poor for such a long flight. Legroom was tight and I became progressively more uncomfortable throughout the flight. The catering was good and the cabin crew did a good job of serving us with drinks (and noodles and ice cream) through the long night. Transferring at Schipol is a breeze and both flights arrived early so there are still good reasons to fly KLM. My advice is if you do plan to fly KLM long haul, check out the aircraft type beforehand.

KLM review - by S O'Leary

13 January 2008   Customer Trip Rating :

Round trip c class Houston Stavanger - 747 about twenty years old with the tattiest business class cabin I have ever flown. No priority boarding, a choice of two wines and terrible dinner. The flight attendant was nice enough but I am sure a little embarrassed by the shabby ambience. My baggage is still lying in some dark corner somewhere between Houston and Norway. You should have another category with no star to rate the trips.

KLM review - by H Harrad

13 January 2008   Customer Trip Rating :

DEL-AMS on B747, service excellent, food great, cabin crew made lots of calls for drinks service. No IFE except drop down TV's, but cabin crew say KLM are updating the cabins, lets hope its soon.

KLM review - by Sven Van Gucht

13 January 2008   Customer Trip Rating :

BRU-AMS-LIM business class B777. 2 adults + 13 month old infant. Check-in at Brussels was a mess - when they gave us the boarding passes, check-in staff forgot to give back one of the original paper tickets. We noticed this only at the gate of the Lima flight in Amsterdam. They almost did not allow us on board and refused to check with Brussels if the error was made there. When I told them KLM had to sort out the problem, they answered us in a very rude way that we were very lucky that they admitted us still on board but that "it was our problem to see how we got back from Lima!". I made a phone call to my parents asking them to contact KLM in Brussels and they admitted the mistake! The flight was OK although one expects a higher comfort level and food service in business class. It is impossible to sleep well on these seats because of the slope. The food is nothing special : I have the impression it is economy food on a nice platter. The cabin crew of KLM although is friendly and professional. Once arriving at Lima, we received only one of three suitcases. More than hundred passengers did not receive their luggage. I guess that because of weight problems they decided in Amsterdam to leave all the luggage there! There was complete chaos and it took 3 hours to fill in all the forms. Because of this, we lost our domestic flight to Arequipa. We had to sleep in a hotel in Lima, re-book the domestic flight. I asked the KLM staff to help us with a hotel and with the re-booking of the flight but they told me it was not their problem! I understand that problems happen but the way KLM handled the situation was way beyond imagination. Finally we arrived in Arequipa, without the luggage and without the Christmas presents. One of the suitcases was still missing in Amsterdam and arrived only 8 days later! The ironic part is that the same thing happened to me in June on the same flight. I fly this route about 4 times each year for business. I guess you wonder why I still fly KLM ? The only reason is that there are no real alternatives. The only other direct flight from Europe is Iberia (tried that and never gain). What this route needs is more competition (planes are always full). I hope that a quality airline like BA reconsiders this route again. Although now LAN has started with a direct flight from Madrid I might try that one next time.

KLM review - by Lavinia Poruschi

9 January 2008   Customer Trip Rating :

Economy. Tokyo-Amsterdam and back. The service was great and I enjoyed the food. I appreciated the fact the stewardesses were smiling, serving drinks and could speak English. Most airlines I've flown, despite good entertainment on the mini screens of each seat have failed to serve a decent meal and be friendly. Although I believe the planes need to be changed, the pilots have been good and were able to explain what's going on in two languages..Indeed lack of good entertainment is a minus. Overall great price/quality ratio.

KLM review - by W Duits

9 January 2008   Customer Trip Rating :

AMS-CAI-AMS Economy. Food good, seats ok, service excellent. Return trip delayed, got upgrade and received excellent service. The arrival and departure times (middle of night) are not so nice.

KLM review - by F Vedrenne

9 January 2008   Customer Trip Rating :

MAD-AMS-MEX : crew was professional and attentive. MAD-AMS flight was assisted by a young crew, which proved to be quite efficient, legroom is sufficient - never felt the need of IFE for the 2.5 hour flight. AMS-MEX on a KLMAsia plane which looked clean, IFE good and showed different things, food was fine. Cabin crew seem to be organized, but they are not intrusive. You can go help yourself with chocolate, ice cream or drinks throughout the flight.

KLM review - by T Longdon

9 January 2008   Customer Trip Rating :

KWI-AMS-BRS return Economy Class. Checking in online bagged me Exit Row seats. The plane seemed clean, staff immaculate in service, manners and smiles. Not overly keen on those Hopper planes between AMS-BRS, but they did the job. Just a little disappointed AMS-BRS that my 4D was moved to some unknown back-row seat on boarding.

KLM review - by Peter Roozemaal

5 January 2008   Customer Trip Rating :

Berlin Tegel to Amsterdam economy class. An uneventful flight in an older 737 without IFE. Flight was on time, luggage arrived after a short wait in Amsterdam. During the one hour flight a cold lunch consisting of sandwiches was served. Verdict: Fair to good. The cabin crew did a good, professional, job again. Seat was good too. Lunch was fair, the lack of IFE was not a problem considering the short duration of the flight. Certainly value for money and I would consider KLM on this route again.

KLM review - by G Ambroziewicz

5 January 2008   Customer Trip Rating :

KLM has never been a top airline in quality however it is efficient in getting you from A to B. AMS-IST-AMS in C class- check in efficient and fast. C class in Europe is not worth taking. The only difference is better food but the price difference is again not worth it. KLM staff polite. Baggage with a priority tag came as one of the last ones. Service of FLYING BLUE is of really poor quality. Emails and faxes are responded after long time with a standard text that they cannot be read and flight/hotel/car rental details need to be resent for points claim. it s a never ending story with them. Really upsetting.

KLM review - by Angus Gilmore

4 January 2008   Customer Trip Rating :

MAN-AMS-YYZ return in business class. MAN-AMS 737-400 : seats 3x3 so a bit cramped and breakfast not to my taste. Crew very good on both flights. AMS-YYZ-AMS 747 combi both ways. Seats older type but comfortable enough to sleep in and the cabin seemed spacious compared to BA Club World. Meals on both flights excellent. Service from cabin crew was outstanding. Senior Purser introduced themselves on both flights. I paid 50% of the equivalent fare for MAN-LHR-YYZ on BA I thought the experience was excellent and real value for money. I will certainly consider using KLM again.

KLM review - by Peter Ford

1 January 2008   Customer Trip Rating :

I use KLM at least once per month Leeds to Amsterdam to Hong Kong (economy). The Cityhoppper planes are past their use by date and are been replaced over the next few months. However, the 747 Combi's used on the AMS to HKG flight are absolutely awful. The in flight entertainment consists of the central monitors and the films are cycled rarely. On board, the catering is appalling (rice or pasta). However, the staff are very good. If I had a choice (not company imposed) I would avoid KLM on this route!

KLM review - by S Radchenko

23 December 2007   Customer Trip Rating :

I've had the unhappy experience of trying to move my mile balance with NWA WorldPerks to KLM Flying Blue. This was a required process after I moved from the United States to Europe. In a nut-shell, my miles were transferred out from WorldPerks, but never arrived into the Flying Blue account. All my efforts to contact Flying Blue led to no result, none of my letters were ever answered. This is a hell of a way to treat a platinum customer. It has been a month now since I "transferred" miles to my KLM account, and there is no end in sight to this saga.

KLM review - by T Vuola

20 December 2007   Customer Trip Rating :

AMS-HEL in business. Bad experience: fixed seats 3x3, fully booked, hence very cramped, old, worn out plane, slow boarding. The stewardess was very friendly and professional though. On this short route, the economy is just as good (or - in this case as bad).

KLM review - by F Vedrenne

16 December 2007   Customer Trip Rating :

MEX-AMS-MAD. MEX-AMS sector excelent, on a 744 combi, seats were not new. The crew was good, not obsessively over you, but they kept an eye on all the passengers and responded kindly to the call button. The meals were excellent, not much complication, but simple things in a simple presentation. AMS-MAD on a new 738, very good service, crew around throughout the flight, they gave out some cold sandwiches which weren't too good, along with plenty of cookies. I was once again very pleased with KLM's service - an efficient and friendly airline that gives a good value for the money.

KLM review - by Dirk Visser

12 December 2007   Customer Trip Rating :

Early morning KL 1351 AMS-PRG with KLM Cityhopper on Monday. Once again there was a significant delay due to the infamous technical difficulties with the ageing Fokker aircraft (it's a common occurance with these planes). What was to be a 30-minute delay ended up being well over an hour and 15 mins. Strangely enough we were all told to get on a bus and we ended up waiting more than 20 minutes on the bus as the catering was still being loaded onto the aircraft! Once at the aircraft boarding was shambles and when everyone was boarded we heard we had a further delay due to airport congestion. To top things off we had to depart from the infamous Polderbaan, which meant taxiing 15 minutes to the runway. Service was alright; a bit rushed. There are too many technical difficulties with the ageing Fokker planes and it has killed any confidence I used to have with KLC. Let's hope the Embraer aircraft are delivered quicker than mid-2008.

KLM review - by Antoine de Kom

12 December 2007   Customer Trip Rating :

Amsterdam to Paramaribo return by 747-400 in business. Lounge at Schiphol crowded. Seats, food and drinks on board to PBM reasonable. Crew friendly and IFE good. Lounge at Pengel comfortable and spacious. On the return flight to AMS politeness of the crew more than compensated for the by Surinamese standards rather tasteless food

KLM review - by A Mitchell

9 December 2007   Customer Trip Rating :

GLA-AMS-RIX-AMS-EDI in Europe Select. Not at all sure if European business class is really worth the money any more with KLM. Food offered was a ridiculously small portion of a main course and an equally scant desert. Literally there was one mouthful in each. I did ask for an economy sandwich in addition which the cabin crew were pleased to offer. Only the GLA-AMS flight was with KLM proper, with the others operated by KLM Cityhopper. All in all a poor offering, and yes I too saw the mice in the Crown Lounge at Schipol.

KLM review - by S McIlwain

7 December 2007   Customer Trip Rating :

YYZ-AMS-ADD-AMS-YYZ in economy. YYZ-AMS segments on a full passenger 747, AMS-ADD segments on an A330. Check-in line very long at YYZ; better at ADD. Boarding chaotic for all four flights. Legroom on the 747 was the tightest I've ever seen on a non-charter airline. KLM claims a 31" seat pitch, but their seat design takes up much of the legroom. About 20 passengers spent most of the flight standing by the emergency exits rather than torturing their knees and legs in their seats. Seat pitch on the A330 was slightly better but still not good. Flights on time. Meal quality was better than average, but timing on the AMS-ADD-AMS flights was a bit weird - no dinner on the flight down, which arrived at 9pm, and dinner served at 1am on the flight back. FAs very good. Schiphol airport by far the best place to transfer planes in Europe.

KLM review - by Chris Bell

28 November 2007   Customer Trip Rating :

As a frequent user of the Business Lounges at Schiphol, I would reiterate previous comments that the Crown Lounges are becoming very tired, and are often full. The food selection (albeit previously minimal) is now virtually non existent. The floor areas are often dirty, and I have witnessed mice in the Lounge at No 52 on two occasions when travelling with my family. It may be coincidental, but I am not the first person to recognise that standards both Ground and Airborne have fallen significantly since the KLM merger with Air France.

KLM review - by J Kwaak

26 November 2007   Customer Trip Rating :

LHR-AMS-ICN return on Y. Being a Skyteam FF, I was able to pre-select my seats on the front row. A nice privilege. Food quite good, and a five-star music selection, on all of its channels. Friendly cabin crew, though distinctly Dutch in their almost abrupt efficiency. Schiphol is always a pleasure. Ground staff members have usually been this way, but this time especially rude both in LHR and ICN, yelling at a client at a business-class counter (in both airports) with very poor, almost unintelligible English (at Heathrow!). Old planes (747 Combi) with a very limited recline and uncomfortable seats. No VOD. Conclusion: Seems like the KLM roots and the Dutch reliability are somehow intact, and that is promising. However, the old problems remain, with rusty planes, horrid seats, and rude ground staff.

KLM review - by Richard Edwards

26 November 2007   Customer Trip Rating :

Toronto to Amsterdam and return Business Class. Lounge service at Toronto pathetic. Snacks consisted of chips and dip. Comfort and service on outbound 747 good. Seats too closely packed on return 777 with style of meal service no better than at rear of aircraft. Quality of food on both flights very poor with little regard for sugar content which was excessive. Simple beverages like Perrier not available for non-alcohol consumers. Check in at both AMS and YYZ excellent. Cabin crew tried hard. Flights arrived on time. KLM seem to have a monopoly on direct flights and lack of real competition shows.

KLM review - by Dag Aasbø

21 November 2007   Customer Trip Rating :

AMS-IAD Economy. We were travelling from Oslo Torp to Amsterdam and onward to Washington Dulles. Even though travelling with twin infants, we got the buggies at Amsterdam airport between the flights and were preboarded for A330 going to Washington - something which is very rare in Europe these days. Onboard extremely friendly cabin crew - I have never experienced so good service. Departing and landing on time - good meals and excellent AVOD.

KLM review - by Nitsa Diamond

19 November 2007   Customer Trip Rating :

I would like to commend KLM for outstanding service. I was returning home to Seattle, WA from Athens, Greece via KLM. My KLM flight from Amsterdam to Seattle was cancelled, requiring passengers booked on that flight to spend the night until the next day. KLM staff were very helpful, patient, and friendly and handled all of our arrangments seamlessly. We were treated very well with all aspects of our arrangements, including lodging, meals and transportation in Amsterdam. I have always enjoyed flying KLM because of its excellent service, but its treatment of passengers under cancellation circumstances presented was exceptional.

KLM review - by G Liberopulos

6 November 2007   Customer Trip Rating :

ATH-AMS-ATH. Clean interiors, good information from cockpit, excellent crew, food ok for a european flight, baggage well handled.

KLM review - by W Wynants

1 November 2007   Customer Trip Rating :

SFO-AMS on full B744 - inside not refurbished, but overall cabin impression still 3 stars. Cabin crew were excellent, welcoming and professional.

KLM review - by Daniel Lev

1 November 2007   Customer Trip Rating :

Taipei to Bangkok C class. Taipei lounge is China airlines one that is OK. Boeing 747-400 - old plane with new seats not flat bed. Very professional FAS (not young but friendly and know their job well). Drinks followed by dinner after take off. Nice dinner with good service. KLM have some very good wines in their fight. IFE on demand with excellent selection of movies on a nice size screen. Very good experience with KLM this time.

KLM review - by Raoul John Brown

28 October 2007   Customer Trip Rating :

IAD-AMS in Y class. Flight on time, excellent AVOD, horrible meal service, generous in bar service. I wonder why KLM seems to have problems with catering on their inbound Amsterdam flights.

KLM review - by Raoul Xemblinosky

18 October 2007   Customer Trip Rating :

ORD-AMS in economy class, so-so. Pros: the flight left and arrived on time. The information person in Amsterdam voluntarily printed the boarding pass for my Rossiya Airlines flight to St. Petersburg, also much appreciated. Cons: No individualized in-flight entertainment. Crew was pretty stingy with snacks and drinks - I know I was flying economy, but Delta did a much better job for me this summer. Seat was tight and threadbare, and the drop-down tray was busted. Food was very poor too...

KLM review - by S Ram

18 October 2007   Customer Trip Rating :

IAH-AMS-BCN in Y on KLM. Check in at IAH managed by NW and Swissport was horrific. I am a Skyteam Elite Plus member and checked in Business class. I needed to change my connection in AMS to an earlier flight and was told by a rude and inexperienced agent to call NW as he would not change it at the airport. He even wrote down to the number and told me to leave and said there were to many passengers behind my in C class even though there was only 1. I told him as I was traveling today that was ridiculous and he proceeded to tell me I didnt know what could and could not be done at the airport. No priority tags, no smile, absolutely nothing after that. KLM which is usually a solid airline needs to work on ground services contracted out to other carriers. Onboard service quite good, though no PTVs which is unacceptable in this age. Staff friendly and smiling with captain making rounds on the whole aircraft (you would never see that in a US carrier). Of note, the man across the aisle from me was so obese he got stuck in the seat and could not move. He ate his meal with the tray on his lap because his belly was touching the seat in front! In the event of an emergency that would have been very scary!

KLM review - by S Tai

11 October 2007   Customer Trip Rating :

JFK-AMS-Berlin. JFK-AMS flight on KLM was cancelled with 4 days advance notification. KLM, being represented by Northwest in the USA, only offered me alternate transatlantic flights on Northwest. I was given the option to change planes in Minneapolis or in Detroit in order to get to AMS. The best of these awkward connections was to fly LGA-Detroit-AMS-Berlin and, overall, my travel time to get to Berlin was increased by 5 hours. As a consequence, I had to change non-refundable train tickets in Berlin also. I am a Skyteam Elite Plus member and would have expected better service: there are dozens of transatlantic flights on Skyteam airlines out of New York to Europe, but none of these flights was offered. No apologies or any compensation to-date from KLM for this major inconvenience caused.

KLM review - by F Hodgson

11 October 2007   Customer Trip Rating :

Economy MAN-AMS-JRO and NBO-AMS-MAN. Online check in at ETD-30hrs was great. Both legs no problem. Every leg spot on time, luggage kept up with us and food acceptable, topped off with generous supply of Wine/Gin. Seats on both 737 euro legs ok (would not pay for J class here as little apparent difference for the money!). Seats on outbound MD11 were fine and I am not small of build. Service was friendly enough. I am not a user of IFE but the screens were drop down some distance apart. Return from NBO was 747-400 and seat was great. Row 23 is in an area next the stairs to the upper deck and therefore only 3 wide. This little group of seats was almost a separate cabin or 'quiet' lounge'. Good for sleep. FAs very good. Let you sleep if you wished. IFE about the same. Transfer times worked well and the only hitch was the security at AMS who turned up late & seemed unconcerned by this. At MAN I had another connection 40 mins to gate closure - waited out on the taxiway for arrival Gate and then carousel broke down. Hardly KLMs fault and I did make the switch -just. Not used KLM for a few years but this may change.

KLM review - by Jan Willems

5 October 2007   Customer Trip Rating :

LUX-AMS-DXB in C. LUX-AMS in standard Fokker 50, so no real C-class service, but KLM Cityhopper does the job. At Schiphol, KLM Crown Lounge at non-Schengen old, dirty and overcrowded, even on a Sunday morning. Flight AMS-DXB with Boeing 777 left on time, and lunch was served quickly, after a welcome drink. Lunch very good and very generous with portions and drinks, good selection of wines and good, efficient crew. Best thing of KLM Long-Haul is their IFE, which really beats nearly all of their competitors. On this 6 hours flight, you just can't get bored with their system. The C-class seat has been widely discussed here, and I can only agree, the seat is just not comfortable, not even in the normal seating position. Sleeping is just impossible. Return DXB-AMS is a night flight. KLM lounge at DXB airport is a small haven of tranquillity, within the overly overrated Dubai Airport. The flight itself had a quick and light evening dinner, which was rushed through since everyone tried to catch some sleep. Prior to landing, a generous breakfast was served. Landing on time. All in all not a bad experience, staff, food and IFE make up for the truly disappointing seat. Would not hesitate to fly them back, as long as the flight is not a full night-flight.

KLM review - by Karl Moosbrugger

5 October 2007   Customer Trip Rating :

FRA to AMS in business to get a connecting flight on NWA. Check-in in FRA was painfully slow and inefficient. On average it took 8 minutes to get a passenger checked in (I had 8 people in front of me and had to queue for an hour at business check-in). This is annoying as check-in is jointly with Air France and lots of connecting passengers check in at the same time. Flight was delayed by almost 2 hours because "the flight came in late the night before and the pilot had to have his sleep". Flight itself fine with nice breakfast in business and good service. Upon late arrival in AMS we had to run (and I mean "run") to get our connecting flight. KLM did not bother to make arrangements for connecting passengers if flight arrives late.

KLM review - by Neil Martin

30 September 2007   Customer Trip Rating :

YVR to AMS return economy. MD-11 "Florence Nightingale" out "Ingrid Bergman" return. Advise to potential future fliers, bring fat cushions. YVR to AMS was terrible. 1.5 hrs late leaving due to faulty autopilot. Gate crew rude, seemed delay was more hardship for them than the passengers. Plane was decrepit with overhead CRTs showing purple pink and green. Seat cushions were like boards and as it was difficult to get to and find space in the aisle to stretch. I resorted to suspending my rear by sitting sideways. First food came fast but service seemed to back off quickly. It was a night flight and seemed staff had more interest in socializing in the galley than looking after passengers. Not allowed to raise the window blind as "other passengers trying to sleep". No location map or cockpit announcements for the whole flight. Return was better. We brought cushions in our carry-on as suggested by KLM customer service. All daylight, so staff remained attentive, but not friendly. Food adequate and well timed and good cockpit info. Expected far better comfort. MD-11's are bad but the company just don't seem to care. Never again KLM.

KLM review - by A Pribyl

27 September 2007   Customer Trip Rating :

AMS-LIM return C class B777-200 both legs. Nice food, wonderful red chilean wines, excelent IFE, headphones with noise-reduction, efficient FA. Second leg during the night, wine not so good, staff friendly and helpful. Both flights on time, priority boarding for C class PAX.

KLM review - by Jan Landman

27 September 2007   Customer Trip Rating :

Amsterdam - Singapore and back in business class. Check-in a breeze on both ends, with Singapore slightly better. KLM lounges in E-F area a pain. Flights boarded efficiently, plenty of seat-space and overhead space. KLM now uses a B777 with a pecular set-up in business class (2-3-2), makes the cabin look crowded and overfull. Seats comfortable when you sit, for sleeping very basic. Also when the passenger in front of you goes to sleep 50% of your legroom is gone. Drinks and food OK, but slow service. KLM keeps asking to fill-out the breakfast form (although flights at both ends leave about 10pm!) in the first 10 seconds on board. Service professional, but too casual.

KLM review - by W Chia

21 September 2007   Customer Trip Rating :

C-class AMS-IAD. B-777. Flight nice on-time. Seats comfy. Inflight entertainment was nice. Had loads of options. Wines good and food ok. It is a shame that the maincourse it looked like a mircowave meal but then in a fancy bowl where they took of the lid just before serving. This the same for the cheese plate and fruit covers. We all know that the food is prepared before the flight but for this nice product a better presentation would be nicer. Overall a very nice and comfy flight. And excellent crew. Polite and very friendly with a smile.

KLM review - by D Collard

20 September 2007   Customer Trip Rating :

Vancouver-Amsterdam return economy class. MD-11 with the new 3-3-3 seating configuration, clean, filled to capacity (and it was same aeroplane in both directions, incongruously named "Ingrid Bergman"). It had only 31" seat pitch, but was comfortable enough with a headrest adjustable for height and side restraints. The MD-11 still had overhead video screens, although there are obviously plans to fit it out eventually with video on demand as the seatbacks had the necessary cutouts for personal video screens and the AV controls included a full numeric keypad. The video entertainment was UK-oriented. The food was supplied by companies specialising in ready-to-eat meals sealed in airtight plastic containers rather than by traditional flight kitchens. The meals were tasty enough, but as with any processed food were high in fat and sodium. Because each meal course was sealed in packaging, nothing was the least bit dried out as typical economy-class food tends to be. Drinks were plentiful, and cognac made for a happy flight. The flights operated precisely on time, and luggage was delivered promptly after landing. Overall, the only glitch was the on-line check-in for the outbound journey, in which seat assignments could not be altered (possibly because the outbound journey started with a connecting flight aboard Air Canada); but for the return journey the on-line check-in and seat selection worked perfectly. I'm giving the flights a four-star rating, but with individual AVOD, they would've had a fifth star.

KLM review - by L Smith

20 September 2007   Customer Trip Rating :

Amsterdam to Berlin return. The Air France check-in staff handling KLM flights at Berlin Tegel is surly and rude. The outbound flight was full with only middle seats available at check-in. No sandwiches were served on the outbound and the flight crew unfriendly. All in all, this would have been an average experience on a junky discount carrier but far below my expectations for the ticket price paid and for the national airline of the Netherlands. The return flight was on time, which is the only nice thing I have to say about KLM on this trip.

KLM review - by Víctor González

18 September 2007   Customer Trip Rating :

Madrid-Amsterdam-Istanbul Economy Class. The timing and organization were excellent, the planes were very clean. All staff was very friendly. Sandwiches and pasta salad were OK. I recommend KLM for anyone going from Spain to Turkey, I was offered an excellent service and the fare was considerably cheaper than a non-stop flight with Iberia or THY, and cheaper than British Airways, Lufthansa or Air France.

KLM review - by Eric Bateman

11 September 2007   Customer Trip Rating :

Stockholm-Amsterdam-Edinburgh Business Class. What a difference in KLM (who I've criticised before on this forum). Both flights left on time and arrived early. Nothing but smiles from KLM staff on the journey. Food more than OK. Best short haul business class flight I have had in ages.

KLM review - by Christian Licht

6 September 2007   Customer Trip Rating :

BLL-AMS-DUB-AMS-BLL. 737 BLL-AMS completely full, professional and helpful attendents. Short connection to Aer Lingus 320 code-sharing with KLM and the new service concept of no service. Smiling staff, who seemed to be onboard only for the security-announcements and the occasional sale of af an expensive can of coke or cup of tea. Return journey the same, though on KLM Cityhopper AMS-BLL. Because of short connection in AMS, the checked luggage didn't make it until a later flight to BLL.

KLM review - by Mary O'Neill

2 September 2007   Customer Trip Rating :

Four of us flew from Australia to Kuala Lumpur. We had a connecting flight from Kuala Lumpur to Amsterdam at 23.15 on the same day. This flight was cancelled and we were left sitting in the departure lounge until 16.00pm the next day (17 hours later). They gave us a blanket, a slice of cake and some orange juice to tide us over until the next morning when we were given vouchers for a choice of fast food restaurants in the airport. They refused to even check hotels for us as they said it was a school holiday and every hotel in Kuala Lumpur was full. We missed our connecting flight from Amsterdam to Dublin but were given hotel vouchers for the night and a flight to Dublin.