KLM ROYAL DUTCH AIRLINES   Passenger Reviews and Customer Trip Reports

KLM customer review :  28 September 2009 by R Fehlmann   (Switzerland)

SIN-AMS-ZRH Business. Food way below standard. Seats on Boeing 777 are like a slide you can play all night long. Europe Select with middle seats equal to economy. Crew professional and friendly.

KLM customer review :  28 September 2009 by M Bruter   (UK)

Third trip in a row when my luggage didn't arrive with me at destination. Two bags lost this time, and a whole day wasted waiting for it to be delivered. By contrast, 9 kg excess luggage readily charged of course, at a rate (£13/kg) higher than any other major European airline (and 'buy it at 30% less online' didn't work). Despite its slogan, this airline just comes across as unreliable, despite nice employees when things work smoothly. When something goes wrong, you cannot count on anything to be sorted out. Wrote to customer service but in their first answer, they were just 'sorry' the luggage was lost again. I'm hoping that the second answer will be better (and will report if they show they care) but not holding my breath.

KLM customer review :  26 September 2009 by Fabian Plaatjies   (South Africa)

CPT-AMS-CPT. Fly KLM when you are on a diet : meals are adequate in quality but tiny and if I ever fly with them again, I will bring a picnic basket to survive. I spent 50 Euro for a legroom seat, which was well spent, because it does make a difference. Cabin crew nice and professional. Everything else mediocre and the KLM of the old days seems to have vanished: it really became a back of the bus carrier.

KLM customer review :  26 September 2009 by David Gartside   (UK)

BHX-AMS return economy, F70. Excellent performance from KLM Cityhopper. On time both ways; friendly and efficient service on the ground and in the air. Basic catering - coffee/tea/drink and biscuits, but fit for purpose on short flight.

KLM customer review :  26 September 2009 by E Young   (UK)

Singapore to Schipol on 21st September had seats which did not recline and arm rests could not be raised. Yet KLM charge full prices for those seats on a 12 hour 25 minute flight. Vegetarian food was inedible. I have to say cabin crew were excellent, that is the only good thing about the flight.

KLM customer review :  25 September 2009 by K McKirdy   (UK)

GLA-AMS-GLA Economy. Outbound a superb flight on a 5 week old KLM Cityhopper Embraer E-190. Very comfortable aircraft with great legroom. Nice coffee served .Crew excellent. Inbound flight was on a full KLM Boeing 737-300. Gate/Security Check area cramped at AMS due to full plane load. Flight OK however.

KLM customer review :  25 September 2009 by Pieter Boone   (Netherlands)

AMS-MAD-AMS. Crew friendly and inflight service acceptable. On my recent trips I have noticed that the Europe Select section (business class) is just two rows and that the airline does not leave the middle seat empty, even if there are plenty of seats in economy. The automatic transfer machines at Schiphol are perfect for checking out the load and doing a last minute seat change.

KLM customer review :  24 September 2009 by K Fong   (Malaysia)

KUL-AMS-BAR return Economy. Flew on new 777-300ER KUL to AMS. Full outbound. Efficient service, reasonable food, chaotic transfer at AMS but made connecting flight on time. Seats are hard and do not recline much so didn't sleep at all. IFE good but not all seat back screens were working. Return journey was uneventful. Would fly again due to good connections at AMS to rest of Europe.

KLM customer review :  24 September 2009 by A Omar   (Malaysia)

DUB-AMS-KUL Economy class. Transit in AMS was less than 50mins so had to rush from one gate to the other. On arrival at the gate, I was told that they had changed my booked aisle seat to the one behind it. No big deal as long as I get an aisle seat! B777-200 clean, legroom was extremely small. AVOD was ok, plenty of choices. Food tasteless and small portion. Flight attendants were attentive, polite and honest in their approach.

KLM customer review :  22 September 2009 by Quentin Wasi   (Netherlands)

KLM fills business class to the last seat on short haul fights, so there is no difference in comfort between economy and business class. The narrow seats don't offer enough space to work comfortably. The crew is attentive and the food good but it's difficult not to feel let down. On long haul flights KLM has bigger seats that can't be converted to a proper flat beds - on day flights this is not an issue, but I find it difficult to sleep on night flights.

KLM customer review :  19 September 2009 by M Al Bugeaey   (Canada)

Toronto-Amsterdam-Dammam. The flights from Canada to Saudi Arabia was good, however the food was bad compared to other airlines I tried. Flights from Amsterdam to Canada a very old plane with no entertainment. I usually request a Western Veg meal on all of my trips. However I was given an Indian Veggie meal, and when I asked the flight attendant about the my Lacto-Veggie (Western Veggie) meal that I requested few weeks back, she replied sorry sir, because there are a lot of Indian passengers on this flight we only prepared Indian Veggie meals! This happened twice and I'm sure it will happen again and again! I was also surprised that KLM gave me only 50% of my mileage on my April 2009 trip and 100% on my March trip!

KLM customer review :  19 September 2009 by Andrew Fleming   (Ghana)

Accra to LHR via AMS. First leg a 777-200, clean and reasonably comfortable cabin, but the seats do not convert to flat beds. Crew attentive and entertainment of a reasonable standard. Good quality headphones with noise reduction. A simple amenity kit given out. Food and drink service reasonable. Food slightly disappointing. An adequate light breakfast was served before landing, this could be done a lot later that it is, something I found frustrating on previous flights on this route. Before landing passengers are offered a gift. The short hop from Amsterdam was a 737-800. The flight was full and service in the business cabin excellent. With a little flexibility it was possible to get a return fare for just 60% of the standard fare. Only downside was the hour long wait for bags in terminal 4 at LHR but one probably can't blame KLM for this.

KLM customer review :  18 September 2009 by Ralph Janssen   (Netherlands)

AMS-DXB-AMS on a full B777-200. Seats were horrible : lack of legroom and if the passenger in front of you reclines his seat, you can't move anymore! Seat reclining wasn't very good either. AVOD was good . Great choice of over 100 films and music. Food was pretty good.

KLM customer review :  15 September 2009 by J Leong   (UK)

On the whole, the service was reasonably satisfactory but this was mainly due to the cabin attendants. Edinburgh to Amsterdam was delayed in landing due to air traffic control, however I still managed to catch my flight from Amsterdam to Atlanta. Cabin attendants on both flights friendly and professional, and service with a smile and a positive attitude. The main meal from Amsterdam to Atlanta was not very good, it seemed the airline have downgraded the meal service to save costs - meals served in throw away cardboard containers with plastic cutlery and meals sizes tiny. There was only choice of chicken or vegetarian. In flight entertainment ample but could do with wider music selection. Seating comfortable for economy and the toilets were kept clean.

KLM customer review :  8 September 2009 by Annette McKenzie   (Germany)

Just returned from SIN in Business class, everything was excellent. The KLM of old. Professional crew, food OK and on time.