KLM Customer Reviews and KLM Passenger Trip Reports

AMS to CHI. Return leg and unfortunately the flight was sold out, so couldn't upgrade to business. I managed to pay from Extra leg room seat in Seat 21 J on a 747-400. The seat has to be the most uncomfortable I've sat in. I know I'm a larger male, but it was painful to sit in it. Thankfully plenty of leg room because it was an exit row seat. The scoring could of been worse, but the FA that looked after us friendly with quite a bit of fussing over us. The strange thing about the seats was all the In Flight Entertainment controls etc were packed into the side, which took away from the seat space. I had plenty of belt left, so found it strange to be so uncomfortable. I thought the food options whilst limited tasted quite good actually. In flight entertainment was the same as business, a good selection but the equipment is very dated. I won't be using KLM again.

The business class seats on the 747-400's are not up to standard for long haul travel. Just flew DEL-AMS (the flight that leaves at 02.30 - so you are looking forward to a nice comfortable seat to sleep in), and the aircraft really showed its age. From the overhead bins (the old model and broken) to the very dated seats, it really makes for a less than great experience. The service and crew overall is wonderful. I had seat 1B, its up in the nose so very quiet, but the seat itself is hard as a rock and the recline is very tough to sleep on as you tend to slide down the seat unless you can anchor yourself.

I have just arrived in Amsterdam from Singapore and I have to say I wish I hadn't flown KLM. I paid £1450 for a return economy ticket and then a further £250 to upgrade the out-bound SIN-AMS leg. The flight was ok generally but, the cabin temperature was far too high and I had to ask repeatedly for it to be turned down. The seats are not much better than Emirates economy with the exception that they lie flat (almost) but are not particularly comfortable. Food was poor and service even worse. The cabins look as dated as the crew. The cabin crew are at best, surly, and at worst, down right rude and arrogant. As an airline KLM seem to be going backwards.

Long haul flight. Kuala Lumpur - Amsterdam - London (return trip). The ticket prices were still very affordable as I booked the flight about a week before my travel date. KUL-AMS. Service was excellent. Drinks and snacks offered several times. Meals were pretty good and wine and beer served. Seats were good. They have an adjustable head rest. In flight entertainment was good! AMS-LHR. On the short haul flight, we were offered a sandwich and a pastry each and also drinks. Everything was good. Clearing the LHR customs was a breeze! Same thing for the return flight. No complaints. Very satisfied with the service of the crew. I am impressed.

B747-400M, seat 23K. BRE-AMS-ICN. Started with some problems in Bremen. One of the two engines failed to start. While a technician fixed the engine everyone got drinks from the staff. Finally left with 45 mins delay. We had 1.5 hr connection time, but this was reduced to 45 mins. We walked straight to the plane to Seoul and we arrived on time. Most people had already boarded so there was no line. During the flight we could choose a traditional meal or a Korean meal, we choose Korean including chopsticks. The remote control for AVOD is on the inside of the elbow rest. So when you watch a movie and have the remote control in the elbow rest and you move a bit, you may press a button on the remote control because it's still functional.

AMS-LAX in Economy B747. Seats more comfortable than average on this route. Cabin crew very friendly (as always in KLM), IFE screen bigger than average and very wide choice of content. Very good food on board, hot towel before lunch and nice snacks throughout the flight. Confirmed once again my favourite European airline. Hope that one day the sister airline Air France will adapt service to KLM's standards.

DXB-AMS-BOD return flight, booked in last minute. AMS-BOD-AMS: shameful service, harsh cabin crew, only one tiny cheese sandwich served and seat very uncomfortable on Fokker 100. 1 hour delay on way back and no assistance at all as many passengers were very close to loose their connection. DXB-AMS-DXB. Very poor service. Airbus A330 seat is torture: I could not even move my legs. Food inedible, poor quantities, and no choice at all available. On outbound flight, only a cold breakfast is served for a 8 hours journey. No earplugs nor eye mask available. Rude and inefficient cabin crew, they never respond to request and only served 1 beverage within all both flights. No way to get another one. Entertainment laughable, my earphones did not work on return flight and they never got replaced. Baggage came 1 hour 15 min after landing. First, and last time for me on DXB-Europe route.

SIN-DPS return. Delayed departure and arrival due to late arrival from Amsterdam. Aircraft was spotless and looked brand new inside and out. Boarding fast and orderly. Crew pleasant and efficient. IFE system good with a reasonable selection. But on a short flight of 2 hours, it does mean you often don't get to finish a movie. Meal service swift and catering was decent enough. Return to Singapore, it was an older 777, seat cushion felt worn, hard and very uncomfortable. Legroom is tight on KLM. After this flight I couldn't imagine continuing to Amsterdam for 12 hours more with so little space and comfort. Paying for an Economy Comfort seat seems a little criminal, considering it looks almost like what standard legroom is on MH or TG or SQ. On a short hop like this, they are good value, very good in fact, beating our the budget carriers on price and certainly on service.

I am sitting in Sarasota, FL. airport waiting for a flight to Atlanta. Six months ago I reserved two seats in Economy Comfort at an extra cost of £150 sterling. I have a confirmation in writing from KLM. I am now told these seats are not available and have been allocated seats at the back of the plane for our flight from Atlanta to Amsterdam. No one wants to listen to our complaint or offer to give me a refund.. This is not the first time I have encountered ticket trouble with KLM but it will be the last flight I shall be taking with them.

DOH-AMS-BCN-AMS-DOH Business Class. Excellent flight both ways though the Euro product is economy class with an empty seat in the middle. The long haul flights were very good. Comfortable but old-fashioned seats that still allowed a bit of sleep. Drinks and food were excellent and the cabin staff were meticulous, polite and always there when you needed them. Schipol is easy as far as airports go though the KLM lounge in Area E can take a long time to get to/from. I flew KLM because they were roughly 60% of the price of Qatar Airways and this is the second time I flown this route in the past year and I was not let down either time. I have never flown economy class in KLM but would rate this airline and its attitude towards its passengers as 4 star.

AMS-CDG. Nice that they serve a bread role for breakfast. What I find the plus on KLM flights is that I generally find the staff very enthusiastic and welcoming, and there always comes lots of communication from the cockpit. I like the details in presentation of the meals, for instance prints of bikes on your cup, it gives me the impression they do this extra effort to make your trip memorable.

My recent trip ZRH-AMS-GLA and return was a joy. The cabin interior was clean, comfortable seats and really friendly cabin crew. Overall a great experience and I will be more than happy to fly KLM for my future trips. AMS is a superb transit airport a lot smoother than LHR and the luggage even arrives at your final destination!

Each of the four flights, ABZ-AMS, AMS-KUL, KUL-AMS and AMS-ABZ took off late and landed late. In addition, my luggage did not arrive in KUL with me and neither did it arrive on my return to Aberdeen. This was not a good first impression of flying with KLM. The one positive point that I could make was that the Cabin Staff on the outbound legs were extremely attentive and provided excellent service. Unfortunately, that could not be said of the Cabin Staff on the return flight from KUL-AMS who provided a good service in a lacklustre manner. During my trip, I contacted KLM Customer Care to express my dissatisfaction with the outbound legs and received a reply inviting me to complete a satisfaction survey with no mention of an apology. Perhaps I have been unfortunate on this occasion; however, for my next trip it will be back to BA.

St. Petersburg - Amsterdam and back. Both flights were delayed, obviously by slow Amsterdam airport service procedures. However, the flights themselves were quite good (surprisingly after some bad reviews). The crew were positive and friendly, the food was alright, but nothing special. Would totally recommend for short distances (as never experienced long ones with KLM), especially compare to Russian alternatives.

I have flown KLM several times: about 5-7 times MUC-AMS and back, and once long distance AMS- Kilimanjaro. The food was quite excellent, I have never had such good food on a plane. The crew were friendly. Combining this with what we paid makes this so far the best airline I have travelled on, both long- and short-distance flights.

Recent MAN - AMS return with wife and daughter. Both ways landed on time. Outbound from MAN was the early 0555 timing with a 737-800. Fairly full flight. Landed on time, but taxi in was quite long. Served a cheese roll and hot drink. Return back was after flight from JFK. Another full 737-700 if am not mistaken and late PM flight. Served egg sandwich and hot drink again. Landed on time, tidy clean planes and no frills service was pleasant enough.

Jakarta to Amsterdam via KL in Economy. I had booked an emergency exit seat in advance, and overall surprised by the quality of the flight (normally I fly Star Alliance carriers). Both legs were very busy, and the majority of pax have essentially given up following the carry-on rules - bringing in whatever they can get away with. The seat was reasonably comfortable, and I had an empty seat next to me for the short leg. This was filled after KUL and meant close proximity with a new friend. The food was very reasonable, decently presented. Drinks were offered 3 times during the night flight and the flight attendants were helpful. I booked the Economy Plus on offer on the return flight (as the emergency exits had been taken) and not sure whether the price (of 150 USD from Amsterdam to Jakarta) is worth it - but will see on the return.

Flying out of DC, Oct 29th, cancelled. Earliest next flight Nov 4th. 1 hour lay over in Paris. Nowhere near enough time. Stepped off plane in Paris and the gate was already closed for connecting flight to Amsterdam. Result? 11 hours stuck in Paris airport. Earliest flight out that night to Frankfurt, not Amsterdam. Step off plane in Frankfurt to be greeted by yet another gate closer. 1 hour layover in Frankfurt also not enough. Air France did put me up in a hotel in Frankfurt and flew me out to Amsterdam the next morning. Next morning in Amsterdam found out that their main airport has no counter for customer relations. Everything must be submitted via their website. Have submitted 2 complaints and have still not heard anything back.