KLM review - by K Read

23 April 2008   Customer Trip Rating :

Flight from Birmingham International to Amsterdam cancelled. Not told at check-in had to find out when in departure lounge. No attempt made to find alternative flight from anywhere in the UK. Totally off-hand at my predicament. Had to travel home and return next day. Flight at 09.00 full so waited for 10.30. Again not told at check-in but flight delayed minimum 3 hours consequently I missed the wedding of my life-long friend. Now 6 weeks later and no refund on ticket, no compensation for lost hotel costs, taxi trips, etc. In my opinion the worst customer-care airline I have ever travelled with.

KLM review - by Peter Hudson

16 April 2008   Customer Trip Rating :

DXB-AMS-BOS roundtrip flight is terrific. Depart Dubai just after midnight and in Boston by 1030 in the morning. Good food, great service wish they had better seats for the flight. Entertainment worked great. Never had a lost piece of baggage. Always fly this route and airline after Emirates lost my business. Hope the Delta deal with Northwest doesnt sour KLM too badly.

KLM review - by V Oh

12 April 2008   Customer Trip Rating :

SIN-AMS-SIN. It was surprisingly pleasant on both legs. Inflight entertainment worked well, service efficient and courteous and food was good. The seats were comfortable but a little narrow for a long-haul flight. We thought it was value for money and would fly with KLM again.

KLM review - by V Verlinden

11 April 2008   Customer Trip Rating :

KLM from Brussels to Amsterdam and than to Quito. It began in Brussels. Our seats weren't together. In Brussels they told us that we should have done pre-seating, but KLm told our travel agency that it was not possible. Flight Brussels to Amsterdam was ok. In Amsterdam we went to the KLM desk and because of a passenger missing we had places together at least. Onboard the seats were very small, no personal TV-screens, socks, no toothbrush etc. The food was quite good, and service was good on our flight to Quito (on our flight back it was poorer). KLM is really not the most modern airline to fly with, I had the impression that Business Class was not so modern. It is time for a refreshment of their MD's!

KLM review - by W Staab

9 April 2008   Customer Trip Rating :

KLM JFK-Amsterdam-Budapest-Amsterdam-JFK economy. Having flown this route with some frequency over the years, have become disenchanted as NW silver elite member, bookings made with NW with seat reservations on KLM planes frequently do not come to fruition. Case in point - last flight this route booked an aisle seat both ways transatlantic flights on the phone with NW only to find when written confirmation arrived that the seats were middle seats. Phoned NW, they apologized and went into the KLM system and booked aisle seats in row nine both directions. Checking in at JFK,( this was late evening flight to Amsterdam so check in agents were not NW people nor KLM people but another firm hired for the purpose) I was given a middle seat in back of plane - and no one to complain to as no NW or KLM personnel available at that hour. Nothing could be done. In Budapest, I went to the KLM office to re-confirm the return flight, and indeed the reserved seats aisle seats in row 9 were in their system. But at the Budapest airport, check in back to JFK also handled by non-KLM workers and the re-confirmed seat reservation did not show up again and I was given another back of the plane middle seat for Amsterdam-JFK route. Tried in Amsterdam to change seats but plane was fully booked so not much improvement. On top of that KLM lost my luggage on Amsterdam-JFK route for the 4th time in as many years originating in Budapest though luggage showed up at my home two days later (with damage to a hard Samsonite suitcase). KLM even with cramped seats in economy, has improved economy meals JFK-Amsterdam with now a full supper on the late departures from JFK and their flight attendants are efficient and courteous. But communication between Northwest and KLM on seat reservations on transatlantic flights is sadly almost non- existent. It has frequently occurred that on my transatlantic flights booked by NW where KLM planes are utilized, the confirmed seat reservation made at booking with NW never gets into the KLM system which is more than annoying.

KLM review - by M Ferguson

9 April 2008   Customer Trip Rating :

CPT-AMS-GLAS. Boarding at Cape Town a bit of a rabble resulting in delayed departure. Catering basic but disappointed to find my PTV/AVOD broken which lengthened the flight. Flight crew pleasant and attentive but found 777-200 seat very hard and uncomfortable on 11.5 hour flight. Cityhopper to Glasgow on Fokker 70 comfortable and pleasant flight. Overall pleased with KLM but more comfort would be nice.

KLM review - by J Hall

6 April 2008   Customer Trip Rating :

LCY-AMS-MST-AMS-LHR: I arrived at LCY to find that flight to AMS was cancelled. I was transferred to VLM flight. This was no big problem - schedule was similar, plane nearly new, VLM staff pleasant. In AMS, flight to MST was cancelled 30 minutes before take-off, after most passengers had checked in and were at the gate. We reclaimed baggage and were taken to Maastricht by bus, dropped at the airport about midnight. The return flight MST-AMS was 40 minutes late departing and missed the AMS- LHR connection by minutes. Another passenger said she had arrived a couple of minutes before me. KLM had not closed the gate door - she could see the last few passengers - but would not let her board. She assumed that KLM had already rebooked people from our flight on flights for the next day. KLM provided a hotel and booked me on an early flight the next morning, which required rising at 5:00 am to get to the airport for check-in. KLM staff were generally courteous and helpful, although those giving out hotel vouchers were quite stressed, dealing with a lot of unhappy passengers, from other flights as well as mine. But having problems on all four sectors of a short-haul itinerary does damage your confidence in an airline.

KLM review - by Shaun Butcher

6 April 2008   Customer Trip Rating :

Humberside to Singapore. Hum to Ams typical city hopper experience. No fuss or drama but no quality service either. AMS-SIN on a Boeing 777-200. Seats very cramped, hard and uncomfortable. Food OK, Cabin crew friendly with good service but would not ask passengers seated in front to put seat back up from the recline position - made eating meal almost impossible. Will not fly KLM again. Good luck if you are travelling with this airline would much rather travel with Emirates, Singapore Airlines or Malaysia Airlines.

KLM review - by Michael Sigman

6 April 2008   Customer Trip Rating :

LAX-AMS-Athens and return. The staff onboard were pleasant and the flights uneventful. The downside is entirely administrative, but it's an experience that has probably turned me off KLM forever. My connecting flight from one of the Greek Isles (via Olympic) was cancelled due to weather, so I couldn't make my return flight from Athens to Amsterdam. Called KLM immediately to reschedule and they refused to waive a rescheduling fee of $400. Absurd! I eventually got transferred to a manager in Seattle who honestly told me, "Request denied. Now, can I do anything else for you?" KLM didn't have another flight leaving Athens for another week, so I scheduled for the next flight, with the $400 service fee, and my flight to Athens a week later also got cancelled for weather again (again, with Olympic) from another Greek Isle. KLM rebooked and tacked on another $400 fee. I had to clean out my savings account just to be able to eat when I got home. Some pencil pusher in Washington state couldn't see clear to waive a fee for weather conditions beyond one's control.

KLM review - by Jill Goodsmith

5 April 2008   Customer Trip Rating :

AMS-DEL on MD11. Efficient ground operations, flight boarded and departed on time. Flight service average. No AVOD onboard; small cabin monitors instead. Bad seats (poor recline, not working properly). Meals good; portions little. Cabin crew - nothing special. A lot more needs to be done.

KLM review - by R Canavan

3 April 2008   Customer Trip Rating :

HUY-AMS, AMS-SEA, SFO-AMS, AMS-HUY. AMS-SEA operated by NW on codeshare with new A330, excellent. HUY-AMS/AMS-HUY legs good service, food, etc aircraft relatively smart. However SFO-AMS - possibly the most awful and unending flight I have ever taken. Checked in 5 hours early but still ended up on the very back row in economy. The most dilapidated 747 I have ever been on - the seat pitch is simply not sufficient. At no point during the flight (which departed late) was it possible to ever be remotely comfortable. This was not ameliorated by the discernibly average and unimaginative food, children charging around the cabin which the crew seemed unwilling to take issue with or the almost complete lack of entertainment. Until flying KLM long-haul I had assumed seat backs televisions were standard. The awful flight was saved only by the crew, who a couple of hours before landing, invited me to sit in the crew seat for some degree of comfort, for which I was very grateful.

KLM review - by P de Bruin

2 April 2008   Customer Trip Rating :

DXB-AMS-DXB, very unpleasant experience on KLM's new 777-300 with 10 seats abreast. Not sure being 6ft 3 how KLM expects me to sit in these seats, found it totally impossible to get comfortable. Happy that the flight was relatively short, feel bad for people flying this configuration on longer flights. KLM claims that other carriers offer the same setup, but what they forget to mention is that the others (like Emirates) offer 33-34 inches of legroom, while KLM believes that 31 inches are more than sufficient. They're not selling the last couple of rows in Economy at the moment while they await feedback from travellers, so hope they listen (for once) and either improve the legroom or put only 9 seats next to each other. Emirates is rumoured to start servicing Amsterdam in Q4 2008, will gladly put my business that way. Very bad experience.

KLM review - by S Harrison

31 March 2008   Customer Trip Rating :

HUY-AMS-YUL in Economy. Check-in at HUY quick and efficient. HUY-AMS operated by KLM Cityhopper. A few minutes late departing but service onboard pleasant enough. Transit at Schiphol a dream. AMS-YUL fantastic. Extremely friendly crew for whom nothing was too much trouble, and food good. Slightly late arriving into YUL but baggage came off quickly and we were out of the airport in no time.

KLM review - by A Mendoza

27 March 2008   Customer Trip Rating :

CDG-AMS-MNL World Business Class. Lounge in Schipol airport ok. I managed to get free internet access if I plugged my laptop in. Flight to MNL was a Chinese festival, and I was impressed with the food. The new business class seat is just impossible to sleep in. I tossed and turned for the whole duration of the flight, and got no sleep. AVOD the most impressive I've used, so I managed to watch about 5 movies instead of sleeping. Service efficient and polite (I never expect the warmth you get on an Asian carrier in a European carrier). 4 stars for the food and service. Too bad for the impossible seat.

KLM review - by R Adriansyah

27 March 2008   Customer Trip Rating :

KWI-MCT return in Economy. A-330 with PTV. Nice seats, great IFE usable even for a short flight - unlike some other airlines that won't give you headphones for flights slightly less than 2 hours time. Food OK and the children got their child meals as requested when booking through internet. Flight attendants smiling, efficient and friendly, and this is one of the best short-haul flights we've had. However still haven't received the Flying Blue cards even after a couple weeks of travel.

KLM review - by K Strømme

20 March 2008   Customer Trip Rating :

Manila-Oslo-Manila. Our son was flying out of Manila, Philippines to Norway and turned up in time - when he and all the passengers behind him were denied booking due to overbooking. They put him with the rest in a hotel for 3-4 hours, but failed to give any compensation. Whereas air companies in Europe are required to ask first if anybody are willing to be bumped, no such rule exists for the Philippines. It turned out that it was twice as cheap for KLM to deny somebody boarding than to have people volunteer to be bumped. Although they should have given compensation on the spot, they failed to do so, telling him he would get it in Norway. When there, people there claimed he would have to get it in the Philippines, and it took us many e-mails and telephones to get anything. Also the only compensation they finally gave him, was a voucher that would not bring him very far from Manila and besides had to be used within a year. They know what they are doing, because many passengers are unable to cash in those vouchers, and in the end our son was also unable to use the voucher without ending up paying more money. We think it is unfair that rules from the Philippines to Europe are vastly different from those from Europe to Asia for a company that is home based in Europe. We wrote and contacted KLM on the phone, and by e-mails several times, but people only passed us on to someone else. They did not even care to answer our e-mails, not even a short mail of apology!!! Our son lost one day of work, and gained nothing but frustration. Poor job KLM!! The only thing we have learnt from this, is that you cannot fight the big guys, they are only concerned with money!

KLM review - by M Schwetterle

20 March 2008   Customer Trip Rating :

I'm flying on Cityhopper at least twice per week: "a unique experience" according to KLM humor. I won't say anything on the service, even in business it is more than ridiculous, but KLM was never the best in that field. Let's consider the reliability: 0 star, once again it is not new, the Fokker have regular problems (and this no improving with the age), known at least by the frequent flyers, but not by KLM management: no backup strategy have been setup, when there is a major failure (3 of my flights during the last 9 months), they can only "hope" until there is no more and the flight is canceled. Apparently finance weight more than passenger stress and their wasted time.

KLM review - by Anthony Richardson

18 March 2008   Customer Trip Rating : n/a

On 13th March 08, I couldn't book in and was kept waiting by KLM staff for an hour only to find that they had down-sized the plane. I was put on a later flight. Original flight from Schipol to Cardiff at 21:15 - put on a flight to Bristol at 22:30. This was delayed by 30 minutes (now 11pm) Arrived at Bristol and steps didn't fit aircraft another 30 minutes. Got to Baggage Carousel to find that I had no luggage - they had lost it. Had to wait an hour for a taxi to Cardiff Airport. A very disappointing experience.

KLM review - by Paul Jacobsen

13 March 2008   Customer Trip Rating :

I had to cancel a KLM ticket due to personal reasons. Although Customer Service told me the refund process would take 6 to 8 weeks, it only took 10 days to get my money back. Thumbs-up for the short processing time!

KLM review - by Barry Craigmile

12 March 2008   Customer Trip Rating :

This was my first flight by KLM for a while and looked forward to see what changes and/or improvements had been made? With the e ticket, booking in was easy, but a full flight due to the earlier flight being cancelled meant a full load but still pleasant! Returning from Amsterdam with the last flight of the day, again e-booking was very easy! However on arrival, one case was burst open! However Express Baggage seemed to take charge of this, I filled the form in and within days, after detailing my case dimensions, colour style etc, a new case was sent without any fuss. I can only thank the staff for their positive attitude in recovering what seemed a disaster into a - well just a dream come true, so to speak! How I wish all travel problems could be agreed and concluded so quickly!

KLM review - by Stuart Boate

12 March 2008   Customer Trip Rating :

BHX-AMS-CPH return in economy. Rather tired Fokker70 from BHX but great staff, good sandwiches and a drink. KLM used a partner carrier for AMS-CPH but that was a pretty good level of service. CPH to AMS was on a very new 737-800 again with good staff and the sandwiches which I think are about the best snack on an airline I have flown in the last 12 months. Final leg was on one of the shabbiest 737-400's, really cramped for legroom and made more noticable by it being full, my seat was faulty in so far as it kept falling back to the recline position and would not stay upright much to the annoyance of the FA's who kept telling me to put it upright for takeoff and landing. Overall, each flight was on time, service from KLM staff is getting better and more friendly, snacks on short haul are great and I hear they are replacing the Fokkers in the near future.

KLM review - by Karim Mawani

7 March 2008   Customer Trip Rating :

KLM 747 economy Toronto to N Delhi. The aircraft was very old, seat buttons (seat recline) was broken. Amsterdam to N. Delhi was a newer 747. The lack of on-seat entertainment system on these flights (actually all flights) was really annoying. The seats themselves were extremely tight. I am a slim person and had problems being seated comfortably. Very little leg room. I had requested emergency row seating but it seemed that only the card holders (I think KLM calls it Blue Card) could request those seats - even though I was the first person to check in. The service was good and all flights were on time. FAs friendly and attentive. Would I fly this airline again? I am not sure. If I have other options, I will certainly explore them.

KLM review - by R Born

7 March 2008   Customer Trip Rating :

I am flying KLM very frequently for business on long haul flights, thus travelling as a business class passenger (platinum member). The only positive thing I can mention is the staff onboard are professional and friendly. The cabin amenities however, the WBC seats, food served, entertainment system, etc are horrible. I flyKLM business class because I've got no choice, as most of the time I'm flying to Curacao and KLM is the only airline for that destination suitable for business travellers (time-table speaking). Second, because I am too tall to even fit in an economy class chair. I can only award KLM one star (professional cabin staff). No more.

KLM review - by Stuart Boate

6 March 2008   Customer Trip Rating :

LHR-AMS-ALA : LHR to AMS uneventful and brief with hardly time for the small packet of snacks and drink but overall OK. AMS-ALA was a different story. As a KLM gold elite plus I asked to upgrade from economy to business as my first meeting was brought forward, I was told I could upgrade for money and miles, having treked through Schipol from the lounge to the appropriate ticket desk as they cannot do this in the business lounge they told me I could not upgrade even though there were spare seats in business apparently I had the wrong "fare code" even though the staff in the lounge said I could. On returning to the lounge I tried to book an award ticket to be told that although I had enough miles for business and economy there were no seats and the only option was the open seat option at double the normal miles. Then to the flight, boarded on time, left the gate on time, taxied and then held due to "technical reasons" returned to gate to change a computer, after changing the faulty computer (twice) we finally left the stand after being held onboard for 4 hours then another 7 hour flight so I went to my meeting straight from the airport. In KLM's defence we were kept informed during the time on the ground and the onboard staff did keep us supplied with refreshments and drinks and served the meal as soon as possible after takeoff.

KLM review - by D Macleod

4 March 2008   Customer Trip Rating :

ABZ-AMS-HEL return . Aberdeen to Amsterdam on F70 rather cramped seating but only slightly over the hour for the flight with good information from flight-deck. Service a joke, with a small packet of biscuits and coffee/tea served by a sullen FA who actually missed the row I was sitting in and got quite annoyed when I asked if we could please have some service! Amsterdam to Helsinki on an old, worn looking 737-300 with limited leg space, little communication from the flight-deck and limited service. The reverse journey 737-400 on the Helsinki/Amsterdam leg, very cramped. FA at least was friendly but the meal as outbound, was ridiculous. Amsterdam to Aberdeen the same offer of a packet of biscuits, but this time a glass of wine in addition. Good information from a very chatty captain. Overall, I shall think hard before using KLM again; even the hazards of going through Heathrow as an alternative may seem acceptable to have some reasonable service as offered by BA.

KLM review - by V O'Hara

4 March 2008   Customer Trip Rating :

Edinburgh-Amsterdam-Toronto in Economy. Check in on-line worked well with a decent selection of seats. Flights to Amsterdam above average and a 4 hour stopover found Schipol Airport to be clean with a good choice of Shops etc. Travelling with my 10 year old son the flight to Toronto on a 777-200 was very good. Legroom fine and the cabin was only about half-full so lots of room to stretch out. The service was excellent with the crew very attentive throughout with regular rounds of drinks. IFE also good with a decent selection of movies etc and no luggage problems. The flight back was full and experience was the same. I would fly KLM again for these reasons and the fact we didn't have to travel via Heathrow and the competitive prices on their website gives it the edge over BA.

KLM review - by D Harrop

2 March 2008   Customer Trip Rating :

AMS-LBA. I would have liked to submit a review of this flight but yet again it was cancelled. I have attempted to fly this route twice with KLM and on both occasions it has been cancelled at the last minute. This in itself is bad enough but the standard of customer service from KLM is shocking it will take me 8 weeks to get a refund.

KLM review - by Anthony Clark

2 March 2008   Customer Trip Rating :

DUB-AMS-CGK. Travelling at last minute unfortunately didn't give me the options I would normally have for this journey which I make regularly. KLM Code shares with Aer Lingus on all Ireland routes and consequently online check in is not available for any sector of the booking. I was offered seat 63C for the AMS-CGK sector which I asked to be changed and was told by the Aer Lingus check in agent that "its automatically allocated and can't be changed as we don't have access to KLM seat maps". I did manage to get it changed in Amsterdam but on mentioning the previous comments was told "yes and it will stay that way!" - not a really helpful answer. The only good thing I can say about the flight was it was not full so I got two seats to myself. No personal TV's which is becoming a rare event these days. The purser informed me "this is unlikely to changed due to the additional costs of cabling". All these comments are not really sales points for returning customers. The food can only be described as bland, the breakfast I wouldn't put a name too but "slimy goo" - the worst food I have ever encountered on a long haul flight. Sadly I would only use KLM in an emergency next time.

KLM review - by C Roberts

26 February 2008   Customer Trip Rating :

Bucharest-Lisbon return in economy. Staff friendly and efficient on the ground and in the air. I had a very tight connection at Schipol, and they were happy to put an expedite notice on my bags, and they made the connection. Along with BA, KLM is one of the most-consistent airlines I've used in Europe.

KLM review - by S Oakes

21 February 2008   Customer Trip Rating :

Flew LBA-AMS-JNB in economy. Flight crew friendly. Shorthaul aircraft Fokker 100 a bit past the sell-by date. Long haul aircraft old 747-400 : IFE poor overhead screens. Doesn't stack up against the competitors. However reasonable value for the price paid.

KLM review - by Azimeer Manaf

19 February 2008   Customer Trip Rating :

KUL-CGK-KUL Economy. Aircraft 747-400, old configuration with no PTVs just overhead tv which was fine for a 2 hour flight. Aircraft was clean. FAs were professional and attentive, with great sense of humor. We have pre-booked a wheelchair for my elderly father, as such we waited until all passengers have disembarked before we made our way to the door. Realising that we were waiting for something, the FA commented "you're joining us for the flight back to AMS?", but she quickly made her way to the door to check for the wheel-chair. The crew of the flight were very quick in their service considering that it was a short flight, the meal were actually quite good, better than last year when I travelled the same route. The pilot was also very informative and keep the passengers updated in regards to the flight and the weather esp. Jakarta was experiencing their monsoon rains.

KLM review - by Streb Lovell

19 February 2008   Customer Trip Rating :

TPE-BKK return in Business. Nice to see KLM is now using China Airlines nicer, but cavern-like lounge. Price was right, flights on time, aircraft clean, staff professional.

KLM review - by J McLoughlin

19 February 2008   Customer Trip Rating :

First time flying with KLM. Flew AMS to SFO and return. Plane was 777-200 with individual tv screens for both sectors. Excellent crew and service - however it was better on the outbound flight. Entertainment was excellent with on demand tv. Plenty of food and drinks throughout. AMS is a dream airport for transfer compared to LHR.

KLM review - by Jasper Greveling

7 February 2008   Customer Trip Rating :

I have flown for over 10 years with KLM and my last flights were AMS-PVG return The amount of legroom is appaling as was service on the flight to Shanghai. They only came with drinks two times during a 12 our flight. Menus and legroom have gone in Y class, overhead tv monitors (still there after the new layout) are a joke and next time I will not fly with KLM anymore. The cabin staff on the flight back was professional and friendly but it does not compensate for what KLM thinks it should deliver.

KLM review - by Kevin Leung

7 February 2008   Customer Trip Rating :

FRA-AMS-HKG. FRA-AMS a Fokker 100, 30 minutes delay and nothing special for such a short flight. An old 747-400 Combi from AMS to HKG with the drop-down TV. Lunch and breakfast served and surprisingly good. Cup noodle and ice cream at midnight. Cabin Crew very professional. Downside. AMS is a very good airport for transfer, but KLM did extremely bad at their hub to handle customer service. Line up outside D8 and it was totally a chaos for boarding. I was in Y class and sorry to see all the business class passengers need to line up with me for one of the worst boarding procedures in the world. Arrived HKG on time. Good value. AMS is a great airport for transfer, but KLM is airlines to avoid unless you want to have something to write about the journey. I give 3-stars because the professional crew.

KLM review - by C Prins

7 February 2008   Customer Trip Rating :

Madrid-Amsterdam Boeing 737-300. Check in quick and friendly. 50% full cabin. Aircraft in good state despite age.. Flight attendants spoke Dutch, English and Spanish. Service was good - round of softdrinks/wine/beer with club sandwich and round of coffee/tea with biscuits. Landed 15 minutes ahead of schedule with bags coming up within 15 minutes.

KLM review - by O Banderas

5 February 2008   Customer Trip Rating :

Have been an elite-plus customer of KLM for over 15 years. Havent flown long-haul for a couple years, and travelled WBC upper-deck with new seats over xmas to HKG. Flights booked with airpoints, otherwise would be very disappointed to pay for what has become an even worse experience after refurbishment. And lets not forget the B744 eco pax still with no PTVs. Food very poor, wines good and staff excellent. AMS long-haul lounge very poor and crowded. I am also not keen to get stuck in the middle seat in WBC on 777, but then KLM have taken this one step further in Eco for 77W with 3-4-3 in economy so I'm not sure which way the service is being upgraded or improved.

KLM review - by David Russell

5 February 2008   Customer Trip Rating :

Missed connections, promises in the air and no assistance on the ground. There also does not appear to be any live people at the end of a phone to provide information and advice. Miss a connection because of a KLM flight delay and do not expect any assistance and definitely no acceptance of responsability. This is not the service expected of a European airline. Perhaps I have been spoilt by the good service provided by airlines in the Middle East. KLM, you are in desperate need of competition.

KLM review - by J Johannis

4 February 2008   Customer Trip Rating :

KLM World Business Class experience has been in steady decline for the past couple of years. Catering was never great, but in the last year or so KLM has deemed it necessary to invite 3-star chefs to amalgamate often daredevil culinary concoctions for inflight consumption. All of that may be nice and dandy, but the result at 36,000 feet is more often than not appalling. Add to that the minuscule portions, lack of variation and the endless repetition of the same menus on flights out of Amsterdam, and World Business Class dining experience is not one worth remembering. Meanwhile, KLM has chosen to ignore customer reviews about the execrable experiences with the new WBC seats, and has decided to continue its installation on the B747 and MD11 fleets. On time performance has gone down the drain, and in case of yet another missed connection at Schiphol, one should expect KLM ground staff to go out of its way not to offer compensation of any sort. The only bright spots are the professional cabin crew as well as the inflight entertainment system, albeit not available to economy passengers on the B747 fleet.

KLM review - by Z Karels

4 February 2008   Customer Trip Rating :

Again poor experience on the KLM Kuala Lumpur to Amsterdam flight. An out of date business class seat on an old 747-400 was broken and uncomfortable for a 13 hour flight. Flight attendants were looking tired. The meal was served in the shortest time possible in order to switch off the cabin light and cease their service just 1.25hrs after departure. There was limited presence and no service for coming 9 hours of flight until the breakfast was served 1.5 hour before landing in Amsterdam.

KLM review - by Gavin Stewart

4 February 2008   Customer Trip Rating :

KLM Cityhopper LBA-AMS. Cityhopper use the Fokker equipment - seating is 2x3 and rather cramped, but OK for a short leg. Economy fares are good value but "Europe Select" fares are incredibly high and in return you get a few inches more legroom plus the chance to sprint off the plane first, but that's it. Food almost non-existent (bag of crisps or a biscuit) but nice selection of free drinks. Note all Cityhopper Fokkers get remote stands at Schiphol necessitating a bus transfer. The best bit is the LBA based crew who have great sense of camaraderie and make the journey go with a smile.

KLM review - by Jack Margain

31 January 2008   Customer Trip Rating :

ORD-AMS in an old 747-400, wall mounted old video screens, No AVOD, horrible food in Y-Class but generous bar service. Flight on time and professional cabin crew. Overall experience 2 star.

KLM review - by F Berntsen

22 January 2008   Customer Trip Rating :

Oslo-AMS-Brussels return in economy Class. On their 737 aircraft most seats before emergency exit are configured for business class use. Since business class normally stops at row four, especially during weekends, you can obtain some extra space. Many of these 737 are also fitted with power supply for computers, albeit many times the crew forget to turn on the master switch for power. Oslo-AMS leg typically serves sandwiches with a choice of wine, beer and sodas. AMS-Brussels just a bit of snack and a tiny juice, but it is normally about half an hour in the air. KLM in many ways provide more value to its economy class passengers than its business passengers on European flights in particular. Better value than SAS Scandinavian airlines.

KLM review - by Adrian Gower

22 January 2008   Customer Trip Rating :

AMS-YYZ in economy. The food was very poor, I overheard the steward tell the people in front of me that the wrong catering had been loaded. The fun started upon arrival at YYZ. After a 3.5 hour wait in the baggage hall KLM announced that they could not open the bag hold so 400 pax did not receive their bags. They then announced that the aircraft would return to AMS with all the inbound baggage. This was eventually delivered four days later after having hours on phone calls trying to trace my bags including a fruitless trip out to the airport again.

KLM review - by Michael Fadjar

21 January 2008   Customer Trip Rating :

MAD-AMS-KUL on Business: worth their 3 star status and that's it. For 13 hours flight to Malaysia, old 747-400 with old business seats that are years behind the competition. The aircraft might have been great in mid-90s, but in case KLM does not notice, we are in 2008 now. Food so-so for business class, wine and desert selection good. KLM crew attitude is efficient and professional, and arrival punctuality highly appreciated despite delay at Schiphol due to de-icing procedure. The flights inside Europe is quite good actually, in spite of my late arrival at AMS theY managed to transfer my luggage within 30 minutes transit time to the plane for Madrid and did not lose it: very impressive. Overall an efficient product, but don't expect "wow" factor: think of KLM as a punctual bus, and not as your private limousine and you will be OK.