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KLM ROYAL DUTCH AIRLINES Passenger Reviews and Customer Trip Reports
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KLM customer review : 24 October 2009 by L Sipila (France)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
AMS-MAD flight, which automatically allocates you in Business Class (or, as they rightly say
Economy "Select"). You end up paying a Business Class fare, although what you get is just a
cramped 3+3 B737 Economy seat, plus a meal and free drinks. Good lounge at Schiphol with
nice selection of snacks and drinks. A typical 50 minutes departure delay at the end of the
day, by when each of their planes have added up a few minutes' delay was compensated by a
juice can and cookie; the same for the entire plane. The meal was surprisingly tasty, although
the portions are too small for this price. No main course options available by the time the
trolley reached my row. Crew professional and efficient. Despite the Priority luggage tags,
all Business Class bags arrived last on the belt.
KLM customer review : 24 October 2009 by Peter Giudes (Australia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
IST-AMS-CPH. Business Class (Euro Select). Not happy with Euro Select for 3.5 hr flight IST-
AMS. Seating on 737-800 is 3-3 with every seat occupied and no extra room than economy. Being
6'4" this is part of the reason for flying business. So what's the difference between business
and economy? Lounge access, choice of meals, another drink or two, priority baggage. IST
Millenium lounge, best choice of food of any business class lounge I've encountered recently.
There was even half decent red and wine wines available. Not much room in the lounge though.
Flights were fine with good service. IST-AMS choice of hot chicken or vegetarian dishes, AMS-
CPH snack box. South African white wine, spanish red, Australian ice cream (IST-AMS). Truly an
international experience. Business Class lounge (25) at Schiphol was good. Spacious with a
reasonable selection of food and drink. I'm glad I got these flights on points, I would have
been less happy paying business class fares for Euro Select, especially IST-AMS.
KLM customer review : 22 October 2009 by P Iosad (Norway)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
OSL-AMS-YYZ and back in Economy. OSL-AMS on time, good legroom (better than SAS) and a free
snack and drinks, friendly and efficient cabin crew. Transfer in Amsterdam mostly painless,
but long immigration queue. Security for IC flights is at the gate, so really long boarding
queue. AMS-YYZ on a non-combi B747, adequate for a day flight. Nice food (main meal is not too
much, but you also get a few snacks along the way), frequent drinks rounds. Friendly and
efficient cabin crew. No AVOD on this plane, and screens impossible to see from the window
seat without craning our neck (also probably not everyone dying to see Ice Age). YYZ-AMS a bit
of a chaos boarding, same standard onboard, breakfast served quite late (over Ireland) so
possible to sleep, maybe fewer drinks rounds. AVOD quite adequate. Transfer at Schiphol again
seamless, slight chaos at boarding (but those flights to Oslo are always packed), otherwise
same good standard. Came in early on three legs out of four.
KLM customer review : 19 October 2009 by G Buckle (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
KUL-AMS-LHR economy return. Online check-in worked ok, pleasant check-in staff. Flight to AMS
full on a new plane, legroom adequate, AVOD worked well although no latest releases. Cabin
crew friendly, meals served quickly although portions could have been a bit bigger. Short
transit time at AMS - small snack served on flight to LHR. However luggage did not arrive and
told it will arrive on next flight in 2 hours, so stayed at airport to collect it. It did
arrive & given a 3.50GBP voucher to spend in Starbucks. Experience on return flight better.
KLM customer review : 16 October 2009 by R Pym (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
IAH-AMS-MAN economy, on the dreaded 747-combi but pleasantly surprised by the service. Any
economy flight back to Europe through the night is going to be uncomfortable but this was no
worse than expected. Food was better than average, plenty of drinks runs were done and arrival
into AMS was early.
KLM customer review : 14 October 2009 by D Collard (Canada)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Vancouver to Amsterdam return in economy class, on MD-11s. All seats were occupied. I was
lucky to have full floor-space under the seat in front of me, but three seats out of every
nine unfortunately had bulky video equipment underneath taking up half the width of the space
you need for your feet. Headrest could be adjusted. A wide selection of newspapers offered on
the airbridge. Aircraft had AVOD. Meals from Vancouver to Amsterdam were a Dutch style hot
meal, bland but filling. Amsterdam to Vancouver the main meal was terrible - warm rolls
offered for both meals. Inflight service good and drinks plentiful. Cabin crew were excellent.
Online check-in and seat selection worked fine, flights on time, and luggage delivered
promptly after landing.
KLM customer review : 13 October 2009 by B Onsto (Switzerland)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
AMS-TLV B37-900. Seats standard 3x3 but middle seat kept free in C-class. Menu and amenity
kits distributed after take-off, normally digi-players would be provided but crew did not have
key to cupboard. Drink service, hot meal and snack offered before landing along with delft
house. Good service, on-time arrival - limited galley space for crew to arrange meal service
caused some noise and commotion which disturbed sleep. Would have been nice with larger plane
on this 4.5 hrs stretch.
KLM customer review : 13 October 2009 by J Dieckmann (Germany)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Berlin to Seoul via Amsterdam. All flights on time, friendly crews and clean cabins. Nice
touches like icecream with the movie, korean food option as well as korean speaking FAs. I am
quite tall/big(1,83m/95kg) and managed ok,my knees didn't touch the front seat, but I didn't
sleep. They dont have personal TVs - could live with for that ticketprice, but the movie
selection was breathtakingly boring.
KLM customer review : 13 October 2009 by D Bryce (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
GLA-AMS-HKG return. Check in handled by a surly Servisair agent. Skylounge is shared biz
lounge - comfy, spacious seating; minimal food; adequate booze; nice staff). GLA AMS on
B737-400. Crew pleasant, provided pre-departure drinks (unusual on Euro-select) and addressed
pax by name in flight. Food was the usual Euro-select box consisting of what I suspect are the
starter and dessert on longer, fully catered, European flights. Contents less surreal than on
previous flights - a small seafood salad rather than (to cite just one example) a sphere of
veal tartare! Lounge in AMS spacious, minimal food; excellent booze ; free wi-fi at reasonable
speed. HKG-AMS friendly crew who strike the right balance between professionalism and relaxed
informality. Drinks good; evening meal so-so. Breakfast is a strong point on KL long haul in
C, but sadly they have ditched the noodles and dim sum option on the China flights. Inflight
entertainment worked well, but KL really needs to update the non-movie options - same episodes
of tired US sitcoms I was presented with back in July! That seat - what can be said that
hasn't been said already : nice to lounge in, not great in sleep position. HKG AMS - Air
France lounge in HKG is fine - good food; booze; enough space even though the CDG and AMS
flights leave at the same time. Inflight experience mirrored the outbound. Very early arrival
in AMS so no queue for the lounge showers.
KLM customer review : 11 October 2009 by Andrej Wisniewski (Philippines)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
CDG-AMS-MNL Business Class. These two legs were almost like flying two different airlines.
From Paris to Amsterdam, they may as well rename business as "like premium economy on other
airlines, only worse." I don't see why anyone pays for KLM business class within Europe. On
this 737-800, business seats were 3 and 3, same as the economy seats. There was a little more
pitch in business but not enough to allow you to move from your seat to the aisle without
climbing over the person in the aisle seat, or to open your laptop without it being in your
face. The overhead compartments filled up fast so I had to put my carry-on in an economy
overhead compartment. The service was fine though and they did serve some deep-fried shrimp,
bread, and a dessert on an hour long flight. The business lounge at CDG was too small for the
number of people at 9am (passengers were standing) and food was minimal compared to other
airline lounges. Amsterdam to Manila experience was better. The lounge was substantial with
good wine, still minimal food, but plenty of space. The business class seats on the 777-300ER
average with big LCD screens (AVOD), and angled lie-flat seats. The food was decent and the
service quite good.
KLM customer review : 5 October 2009 by A Tucker (Australia)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
HKG-AMS B747-400 Combi. What a disapointment. The ground team in HK were welcoming and
helpful and made you feel valued. On boarding however it was like stepping back in time. I was
aware of this aircraft not having AVOD and being a night flight thought I could last the
distance but the alternative provided was a very small tv screen a few rows forward with no
chance of reading the subtitles if you needed to. I was seated in row 24, thankfully on he
aisle. The seats are quite comfortable though more suited to medium haul. Once the seat in
front is reclined you are in for the duration. Service was attentive but not friendly, the
crew just seamed to be going through the motions. Bar service offered followed by supper. This
was dismal - there are no meal trays, just two cardboard boxes handed to you and it was a
struggle to find room on the tray table to open them, which I wish I hadn't. All service items
are disposable with picnic style plastic utensils, looked very cheap and messy. Breakfast 2
hrs before landing was as inedible. Again the hot dish and tea and coffee were served in
disposable containers - looked unappealing and was lukewarm. I did notice through out the
flight the crew were continuously offering water and juice and the toilets were kept stocked.
The very thin blanket was adequate but because of the cold could have done with two. I usually
find aircraft cabins too stuffy but this was unbearably cold. I also noticed there were no
comfort kits or towels offered. Even an eye shade would have been appreciated. The product on
this flight was basic and something you would have expected 20 years ago. I noticed friends
being taken up to business class once we had taken off. I don't have a problem with that as
long as it's discreet but I saw these people arrive at the airport with the crew. Upgrades
should be handled on the ground and not in such an obvious manner.
KLM customer review : 1 October 2009 by J Andersen (Netherlands)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
AMS-BKK return. KLM business-class is made for (ex-)KLM staff and their relatives and friends.
When all paying travellers are seated, you notice that out of nowhere people are coming into
business class and cabin-crew asks the paying passengers travelling alone to change seats so
the just entered friends of an ex-pilot can sit together. Of course it is just a privilege
when business-class is not fully booked but when travelling KLM you will notice that they are
"always" sold out in business class. Service unfriendly and rather basic. Food is ok and the
seats are like slides when totally reclined.
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