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KLM customer review :  18 September 2009 by Ralph Janssen   (Netherlands)

AMS-DXB-AMS on a full B777-200. Seats were horrible : lack of legroom and if the passenger in front of you reclines his seat, you can't move anymore! Seat reclining wasn't very good either. AVOD was good . Great choice of over 100 films and music. Food was pretty good.

KLM customer review :  15 September 2009 by J Leong   (UK)

On the whole, the service was reasonably satisfactory but this was mainly due to the cabin attendants. Edinburgh to Amsterdam was delayed in landing due to air traffic control, however I still managed to catch my flight from Amsterdam to Atlanta. Cabin attendants on both flights friendly and professional, and service with a smile and a positive attitude. The main meal from Amsterdam to Atlanta was not very good, it seemed the airline have downgraded the meal service to save costs - meals served in throw away cardboard containers with plastic cutlery and meals sizes tiny. There was only choice of chicken or vegetarian. In flight entertainment ample but could do with wider music selection. Seating comfortable for economy and the toilets were kept clean.

KLM customer review :  8 September 2009 by Annette McKenzie   (Germany)

Just returned from SIN in Business class, everything was excellent. The KLM of old. Professional crew, food OK and on time.

KLM customer review :  4 September 2009 by M Heather   (UK)

HKG-AMS-LCY in business class. Having flown out with Air France to Beijing (see review on the Air France page) I had high expectations of KLM. But in honesty it is hard to believe that both airlines are in common ownership - Air France has a much better business class product. Take for example dinner: Air France offered 2 choices of starter, 3 choices of main meal, cheese and a dessert trolley all served course by course; KLM offered 1 starter (take it or leave it), 2 main meals, 1 dessert all served together on the tray. HKG-AMS was on an ancient, but internally refurbished B747-400 combi. Seated upstairs, the flight was more or less full, but the cabin crew coped well. Two meals (supper and breakfast) were edible. The wine choice was exceptionally good. The angled lie-flat seats were uncomfortable. AMS-LCY was operated by CityJet on a RJ-85. A small cold breakfast was served to business class passengers. Economy class got a roll. All flights were on time. I chose KLM over Air France for the return journey as KLM serve LCY which is much more convenient for me than LHR. And I'll continue to use KLM for that reason -; I just wish Air France had more flights from LCY to CDG, instead of routing the majority of their LCY flights to Orly!!

KLM customer review :  3 September 2009 by Jacqueline De Lattre   (South Africa)

One of the upsides of fewer people booking business class is that those who still choose to travel in the premium cabins get a bit more breathing space. Not so on KLM, where cabin staff take the opportunity to fill every single business class seat after the aircraft doors close with all sorts of people who have obviously not paid for the privilege. This is especially prevalent on flights to/from the Caribbean. They seem to be hell-bent on chasing away any remaining full-fare customers - probably to make available even more seats for their friends and family.

KLM customer review :  27 August 2009 by A Kovacs   (Hong Kong)

KUL-CGK-KUL. New 773 aircraft with AVOD. Meal service for the 1.5hr flight was one choice only with a selection of drinks with your meal including water, sodas, beer or wine. Food was OK as a filler. Price was terrific offering a full service product for LCC prices.

KLM customer review :  27 August 2009 by D Bull   (UK)

MAN-AMS-BGO Return in Economy. All four segments on time, service efficient and friendly. Food adequate, if a bit basic, but at least they still serve something. Overall, a straightforward, efficient product at a very good last minute fare.

KLM customer review :  26 August 2009 by Keith Jones   (Czech Republic)

KLM works fine for me out of PRG via AMS to IAH and other destinations. FA's are pleasant, good meal and drinks service. Sadly, the fleet is somewhat elderly and the 747 combis used on some routes ought to have been pensioned off.

KLM customer review :  25 August 2009 by C Grass   (Germany)

MUC-AMS-ARN. Transfer was a breeze. Crew professional and proactive on both flights. Purser on first leg informed every passenger about transfer and gates at Schiphol. Old Boeing 737-400s on both flights, but looked quite new. Appropriate leg room and comfy seats. Decent service for an intra-european flight with a large choice of beverages, really good coffee and tasty sandwiches.

KLM customer review :  17 August 2009 by A Masahiko   (Japan)

Tokyo to Amsterdam and back. Tokyo to Amsterdam by 777 new aircraft, but 747-400 return to Tokyo. To Tokyo FAs were quite obnoxious treating Y class passenger. One female Dutch flight attendant yelled at me simply coming in to galley during break that I should not bother them taking a break. I came in asking for extra drink but she rudely grabbed my cup and told me to get out. Even said that I am rude bothering her break time. They need to learn how to treat passengers, and yelling at passenger is not acceptable.

KLM customer review :  12 August 2009 by Pieter Boone   (Netherlands)

AMS-MAD. I am a regular on KLM and have Elite status. Flights were on time and comfortable, small snack and drinks served by crew. Planes look clean and seating spacious if you get a seat in the rows in front of the emergency exit. Couldn't use online check in and got a pre- selected seat because I checked in at an Air Europa destination. Pre boarding for Elite levels appreciated. Arrival in Amsterdam before schedule but delays caused by docking system and painfully slow operation of jet bridge resulted in a frustrating late arrival.

KLM customer review :  12 August 2009 by Lukas Akeret   (Switzerland)

ZRH-AMS-PTY return with two children. Crews friendly and helpful, Embraer 190 and MD11 very pleasant. Food service efficient, quality ok. FA's passing often through cabin on long haul, with different soft drinks, snack trolley in the galley. Good entertainment system. Ground staff at PTY friendly but some of them overextended when it gets bustling.

KLM review :  10 August 2009 by A Jahangier   (Switzerland)

Flying frequently with KLM between Geneva and Amsterdam it appears each time the service and timeliness is spiralling downwards. The mini-cans of drinks and the snack on board appear to be very shameful to be offered. Old airplanes (Fokkers) which are often late and undergo last minute maintenance. Add an additional 20 minutes each way to get into the main terminal after arrival.