KLM ROYAL DUTCH AIRLINES   Passenger Reviews and Customer Trip Reports

KLM customer review :  18 November 2009 by M Jennings   (UK)

Delhi to Birmingham via AMS. Check in at Delhi was poor to say the least, which wasn’t helped when they refused to allow us to repack our bags and transfer items into hand baggage. Food on the flight was abysmal and flight attendants surly (an occasional smile costs nothing). Inflight entertainment good, this was a benefit when you are trapped in a middle seat. If you have choices then fly with another carrier.

KLM customer review :  12 November 2009 by Joern Hartig   (Germany)

Economy return flight from Amsterdam to Chicago. Online checkin worked well, so no complaints here. Service in the cabin was poor though. The flight attendants were not keen on handing out drinks - it was more or less help yourself. Food was pretty poor on both flights. By no means the level of service in the cabin matched Asian airlines - or even Air France which I consider not Premium at all. No in-seat screens in the whole economy cabin - I thought this is standard?

KLM customer review :  11 November 2009 by Robert van Tuijll   (UAE)

CPT-AMS business class b777-300. A big improvement with the new seats compared to the old ones - not fully flat but times better than before. Was able to sleep for 5 hours. Service okay - food, I have no idea because I do not like a hot meal at 01.30 in the morning. Cabin crew friendly.

KLM customer review :  10 November 2009 by V Wilson   (Australia)

What a horrible travel experience! We were meant to fly from Cyprus via Amsterdam and Singapore to Adelaide. We broke our journey in Amsterdam for a one night stopover and when we arrived at Amsterdam airport 2.5 hours prior to flight to check in, we were advised that the flight was overbooked (which is normal for KLM) and that we did not have seats! 5 hours later we were still waiting for KLM to arrange a solution - when they did it was totally unsatisfactory. They booked us via Los Angeles and Auckland with a 5hr stopover in LA. a 37 hour around the world trip with 29 hours in cramped Economy seats. Of course we were not advised of the requirement for Transit Visas to enter the US so we had difficulties with immigration also. An absolute nightmare trip. When I contacted KLM on our return they were not interested in my complaint as they believed that they had adequately compensated us for the inconvenience and that is a condition of travel. It occurred to us that they did the same on our trip over but they didn't say anymore than the flight was very full so put us on a flight 4 hours later (2am) which meant a 7 hour layover in Singapore, the only good thing was it was on a Singapore Airline flight. There were 5 passengers put off the same flight as us. Be aware that this could happen to you. It is not even worth commenting on the flight to LA, needless to say were glad it was the only KLM flight we had to take - no PTV screens in the seats, so no choice of entertainment.

KLM customer review :  8 November 2009 by Ian Aitchison   (UK)

AMS - Stockholm. Small mix up with seat allocation because of a last minute plane change but it was resolved. New 737 with good seat pitch, more than older models. Sandwich and a coffee adequate for 2 hour trip. FA polite, helpful and friendly. Ticket price high but probably because of the NWI origin.

KLM customer review :  5 November 2009 by Brad Blacklaws   (Australia)

AMS-PRG, AMS-WAW-AMS-VIE. I have never flown KLM before in Europe and was disappointed. The flights were cheap but I expected a bit more. The food should have been better. A sandwich at best and a small packet of biscuits at worst.

KLM customer review :  3 November 2009 by Wilbert Duits   (Netherlands)

AMS-CPH-AMS. Early flight to Copenhagen on new 737-700, seat with ample legroom (normally Europe Select), sandwich and round of drinks, very informative and happy crew. Return on evening 737-800 flight, just a snack pack instead of sandwich, otherwise good flight.

KLM customer review :  29 October 2009 by A Azahemy   (Malaysia)

KUL-AMS-CPH return economy. Seat in my KUL-AMS sector was very cramped, supper a tasteless cold dish combo. Ice cream and several rounds of drink served throughout the night by cabin crews that are efficient but devoid of any character. The plane was relatively new B777, but they did not take a very good care of the cabin interior, and it wasn't cleane Transit at Amsterdam involved a very long queue, especially if you came from non-schengen zone. AMS-CPH was okay for the 1 hour+ duration. Return flight to KUL was equally atrocious, even worse food. I ordered a Muslim meal (MOML) was given an awful vegetarian pasta meal. Overall, KLM blur the line between a budget and a full service carrier.

KLM customer review :  29 October 2009 by A Hijmans   (Brazil)

AMS-GRU in new Boeing 777-300 economy class. Boarding procedure reasonably efficient. Two uneventful hot meals served along with plenty of drinks. AVOD good, seats cramped and hard for an 11 hour trip, flight attendants jovial and efficient. Arrived on time.

KLM customer review :  28 October 2009 by Eva Delachaux   (Switzerland)

We had a 7 hour flight from Dubai to Amsterdam which was a disaster. Already at the airport in Dubai we wanted to print our reservation with the machines which were stuck with paper and did not work. Onboard the videos and musique did not work - for compensation they gave us two vouchers for 15 euros? The aircraft was cold, and only after two hours later when almost the whole plane was complaining they increased the temperature. For breakfast they gave us a paperbag service with an omelette (that's what they told it was) and before arrival a small sandwich which had no taste at all. We regret this trip as we took the Air France when we went to Dubai and we got free champagne, menu with choice, and great snacks with a fantastic service in economic class

KLM customer review :  28 October 2009 by B Blacklaws   (Australia)

AMS-PRG-AMS-WAW-AMS-VIE with KLM was pretty poor. The service by the crew was pretty average. The meals are not served but a roll if anything. Would not fly with them again.

KLM customer review :  28 October 2009 by Tim Limbach   (UK)

AMS-JFK business class. This award flight was our second experience of KLM. We requested seats in advance, checked in online and got what we requested. We opted for seats in row 4, giving us loads of leg-room and no interference from other pax. The flight departed and arrived on schedule and was excellent with AVOD giving fantastic entertainment options. Seats comfortable, but I doubt I'd have slept well at an angle. The food was excellent. We enjoyed pre-flight champagne, followed by a three course hot meal and delicious chocolates. My seat was a bit temperamental and FA's seemed unable to do much about it. Served a light supper prior to arrival and snacks available through the flight.

KLM customer review :  26 October 2009 by D Thompson   (USA)

LAX-AMS-JRO. I have to agree with an earlier review - avoid KLM like the plague if at all possible! Cramped seats on outdated, dirty aircraft, and the most baffling customer service possible. I talked to one KLM help desk employee at AMS who informed me that, since I had bought my ticket from KLM, I would have to talk to KLM about my ticket question. She did admit, following questioning, that she was indeed working at the KLM help desk, but that if I had a question, I would have to ask KLM. I though I'd fallen into the Twilight Zone.

KLM customer review :  24 October 2009 by Brian van de Wal   (Netherlands)

AMS-OSL in Europe Select (business class). A complete run-down Fokker 100 operated by KLCityhopper replaced the Embraer 190. Despite an outstanding crew the overall experience was very poor. Horrible seating and lunch out of a box (plastic and paperware) is what you get on a midday 2 hour flight. Boarding in Amsterdam chaotic and departure 30 minutes late. Avoid KLM if flying business class.