KLM review : 11 May 2008 : by Geir Njøten

Customer Rating : 2/5

BGO-AMS-HOU return Economy class. I have flown many times with KLM and found their service to be very average. The staff seem a bit grumpy, never smiles and just there to serve you the food and that's it. However, on my trip to Houston it took a turn for the worse from average. On all 4 legs I noticed 1 or more situations where the cabin staff managed to be rude both to me and nearby passengers. Now, luckily we have some more options out of my home town when travelling international and I try to avoid KLM if price is about the same.

KLM review : 11 May 2008 : by Paul Cheese

Customer Rating : 1/5

Heathrow to Amsterdam return in economy. Flight back was worst ever. I was in front row of economy behind the business cabin seats. I am 6ft tall but not a big build and for the first time ever I did not fit in the seat provided. My legs had to go at an angle (fortunately the adjacent seat was empty - the seat back in front was uncomfortably close and when they drew the little curtains they hung down at an angle and brushed my face.

KLM review : 10 May 2008 : by D Aasbø

Customer Rating : 4/5

TRF-AMS-SFO and LAX-AMS-TRF - all flights on time, and the crew on KLM the best part - with nice flight attendants which at least seem to care that everything is ok. OK food, good drink selection and ok space. Will be flying with in the future as well as the service is good, and because they fly from our local airport.

KLM review : 10 May 2008 : by J Williams

Customer Rating : 3/5

LBA to AMS in C class. Flight departed on time but was packed to the rafters due to the earlier flight having been cancelled (yet again) due to technical problems. KLM really need to replace the Focker F70s. No newspaper offered and when the passenger in front reclined immediately after take- off, there were precious few inches between me and his head. Not what one expects in Business Class. I declined the boxed snack offering but my neighbour says it was tasty. No bread rolls were offered though. Cabin service was friendly and the flight arrived on time.

KLM review : 30 April 2008 : by Terry Rees

Customer Rating : 3/5

I use KLM City hopper for business and leisure use regularly because of the convenience of using my local airport, and not having to travel to Heathrow. Flights from Cardiff to Amsterdam are generally on time. Return flights from Amsterdam to Cardiff are often late or cancelled.

KLM review : 29 April 2008 : by Trevor Hickman

Customer Rating : 1/5

Warsaw-Amsterdam-Kuala Lumpar operated by KLM. Very poor plane with minimal in-flight service (single monitor vertically above my head which I had to crick my neck to see), and very uncomfortable seats. Staff rude flights - Warsaw to Amsterdam especially so, where stewardesses seemed to hide from passengers rather than serve them.

KLM review : 29 April 2008 : by Daniel Lev

Customer Rating : 4/5

FRA-AMS-FRA economy class. Check in very quick. Plane was small and quiet empty and the service in such a short flight (50 min) was basic but friendly. I am holding flying bleu gold card so was able to use the lounge in FRA and AMS which was a bonus.

KLM review : 29 April 2008 : by Mark Romanelli

Customer Rating : 5/5

AMS-DTW World Business Class A330 - First trip on KLM. Seats were comfortable, food good, and the FA's were very friendly and helpful in assisting us traveling with our infant.

KLM review : 28 April 2008 : by H Davies

Customer Rating : 2/5

Return Cardiff to Las Vegas via Amsterdam and Detroit. Fokker 100 Cityhopper OK for short trips between Cardiff and Amsterdam but beware if your waist is 40+! Extender may be needed. Outward journey Amsterdam to Detroit with NWA in aging Airbus A330 comfortable enough. Food the usual airplane stuff. Detroit to Amsterdam in new Airbus A330-200 possibly the worst 8 hours I've spent sitting down in economy. Seats hard, narrow and short of legroom. Armrest doesn't lift completely up out of the way so digs into ones side, chest or shoulder. At least my fidgeting nonstop for 8 hours made sure I could not get a deep vein thrombosis! I may just be cynical but I note that KLM now offer an upgraded/roomier seat for 50 euros - Preferred Economy Class seats. I suspect that many will prefer to pay more and not play sardines for 8 hours! On a positive note, Joe Calzaghe won the boxing so my trip was worth it!

KLM review : 23 April 2008 : by Philip Gunning

Customer Rating : 4/5

MAN-AMS-ATL A330-200 Business Class. Everything fine apart from overcrowded Lounge at Schipol. Pre Boarding still a nightmare because of security and the inevitable rush forward by all and sundry when the flight is called. South American Menu on AMS-ATL Sector OK but not too inspiring. Cabin staff a credit to the airline - discreetly attentive. ATL-AMS-MAN A330-200 Business Class - Delta lounge at Atlanta is decidedly worse for wear with very unfriendly staff. The flight was fine with the Cabin staff as efficient and friendly as before. Apologies were made for the fact that there were no menus. That said, they should have apologised for the food which, in my opinion was poor. All in all the trip was fine and KLM should be congratulated on their cabin crew. One point- why does every starter or snack have to be accompanied by goats cheese?

KLM review - by K Read

23 April 2008   Customer Trip Rating :

Flight from Birmingham International to Amsterdam cancelled. Not told at check-in had to find out when in departure lounge. No attempt made to find alternative flight from anywhere in the UK. Totally off-hand at my predicament. Had to travel home and return next day. Flight at 09.00 full so waited for 10.30. Again not told at check-in but flight delayed minimum 3 hours consequently I missed the wedding of my life-long friend. Now 6 weeks later and no refund on ticket, no compensation for lost hotel costs, taxi trips, etc. In my opinion the worst customer-care airline I have ever travelled with.

KLM review - by Peter Hudson

16 April 2008   Customer Trip Rating :

DXB-AMS-BOS roundtrip flight is terrific. Depart Dubai just after midnight and in Boston by 1030 in the morning. Good food, great service wish they had better seats for the flight. Entertainment worked great. Never had a lost piece of baggage. Always fly this route and airline after Emirates lost my business. Hope the Delta deal with Northwest doesnt sour KLM too badly.

KLM review - by V Oh

12 April 2008   Customer Trip Rating :

SIN-AMS-SIN. It was surprisingly pleasant on both legs. Inflight entertainment worked well, service efficient and courteous and food was good. The seats were comfortable but a little narrow for a long-haul flight. We thought it was value for money and would fly with KLM again.

KLM review - by V Verlinden

11 April 2008   Customer Trip Rating :

KLM from Brussels to Amsterdam and than to Quito. It began in Brussels. Our seats weren't together. In Brussels they told us that we should have done pre-seating, but KLm told our travel agency that it was not possible. Flight Brussels to Amsterdam was ok. In Amsterdam we went to the KLM desk and because of a passenger missing we had places together at least. Onboard the seats were very small, no personal TV-screens, socks, no toothbrush etc. The food was quite good, and service was good on our flight to Quito (on our flight back it was poorer). KLM is really not the most modern airline to fly with, I had the impression that Business Class was not so modern. It is time for a refreshment of their MD's!

KLM review - by W Staab

9 April 2008   Customer Trip Rating :

KLM JFK-Amsterdam-Budapest-Amsterdam-JFK economy. Having flown this route with some frequency over the years, have become disenchanted as NW silver elite member, bookings made with NW with seat reservations on KLM planes frequently do not come to fruition. Case in point - last flight this route booked an aisle seat both ways transatlantic flights on the phone with NW only to find when written confirmation arrived that the seats were middle seats. Phoned NW, they apologized and went into the KLM system and booked aisle seats in row nine both directions. Checking in at JFK,( this was late evening flight to Amsterdam so check in agents were not NW people nor KLM people but another firm hired for the purpose) I was given a middle seat in back of plane - and no one to complain to as no NW or KLM personnel available at that hour. Nothing could be done. In Budapest, I went to the KLM office to re-confirm the return flight, and indeed the reserved seats aisle seats in row 9 were in their system. But at the Budapest airport, check in back to JFK also handled by non-KLM workers and the re-confirmed seat reservation did not show up again and I was given another back of the plane middle seat for Amsterdam-JFK route. Tried in Amsterdam to change seats but plane was fully booked so not much improvement. On top of that KLM lost my luggage on Amsterdam-JFK route for the 4th time in as many years originating in Budapest though luggage showed up at my home two days later (with damage to a hard Samsonite suitcase). KLM even with cramped seats in economy, has improved economy meals JFK-Amsterdam with now a full supper on the late departures from JFK and their flight attendants are efficient and courteous. But communication between Northwest and KLM on seat reservations on transatlantic flights is sadly almost non- existent. It has frequently occurred that on my transatlantic flights booked by NW where KLM planes are utilized, the confirmed seat reservation made at booking with NW never gets into the KLM system which is more than annoying.

KLM review - by M Ferguson

9 April 2008   Customer Trip Rating :

CPT-AMS-GLAS. Boarding at Cape Town a bit of a rabble resulting in delayed departure. Catering basic but disappointed to find my PTV/AVOD broken which lengthened the flight. Flight crew pleasant and attentive but found 777-200 seat very hard and uncomfortable on 11.5 hour flight. Cityhopper to Glasgow on Fokker 70 comfortable and pleasant flight. Overall pleased with KLM but more comfort would be nice.

KLM review - by J Hall

6 April 2008   Customer Trip Rating :

LCY-AMS-MST-AMS-LHR: I arrived at LCY to find that flight to AMS was cancelled. I was transferred to VLM flight. This was no big problem - schedule was similar, plane nearly new, VLM staff pleasant. In AMS, flight to MST was cancelled 30 minutes before take-off, after most passengers had checked in and were at the gate. We reclaimed baggage and were taken to Maastricht by bus, dropped at the airport about midnight. The return flight MST-AMS was 40 minutes late departing and missed the AMS- LHR connection by minutes. Another passenger said she had arrived a couple of minutes before me. KLM had not closed the gate door - she could see the last few passengers - but would not let her board. She assumed that KLM had already rebooked people from our flight on flights for the next day. KLM provided a hotel and booked me on an early flight the next morning, which required rising at 5:00 am to get to the airport for check-in. KLM staff were generally courteous and helpful, although those giving out hotel vouchers were quite stressed, dealing with a lot of unhappy passengers, from other flights as well as mine. But having problems on all four sectors of a short-haul itinerary does damage your confidence in an airline.

KLM review - by Shaun Butcher

6 April 2008   Customer Trip Rating :

Humberside to Singapore. Hum to Ams typical city hopper experience. No fuss or drama but no quality service either. AMS-SIN on a Boeing 777-200. Seats very cramped, hard and uncomfortable. Food OK, Cabin crew friendly with good service but would not ask passengers seated in front to put seat back up from the recline position - made eating meal almost impossible. Will not fly KLM again. Good luck if you are travelling with this airline would much rather travel with Emirates, Singapore Airlines or Malaysia Airlines.

KLM review - by Michael Sigman

6 April 2008   Customer Trip Rating :

LAX-AMS-Athens and return. The staff onboard were pleasant and the flights uneventful. The downside is entirely administrative, but it's an experience that has probably turned me off KLM forever. My connecting flight from one of the Greek Isles (via Olympic) was cancelled due to weather, so I couldn't make my return flight from Athens to Amsterdam. Called KLM immediately to reschedule and they refused to waive a rescheduling fee of $400. Absurd! I eventually got transferred to a manager in Seattle who honestly told me, "Request denied. Now, can I do anything else for you?" KLM didn't have another flight leaving Athens for another week, so I scheduled for the next flight, with the $400 service fee, and my flight to Athens a week later also got cancelled for weather again (again, with Olympic) from another Greek Isle. KLM rebooked and tacked on another $400 fee. I had to clean out my savings account just to be able to eat when I got home. Some pencil pusher in Washington state couldn't see clear to waive a fee for weather conditions beyond one's control.

KLM review - by Jill Goodsmith

5 April 2008   Customer Trip Rating :

AMS-DEL on MD11. Efficient ground operations, flight boarded and departed on time. Flight service average. No AVOD onboard; small cabin monitors instead. Bad seats (poor recline, not working properly). Meals good; portions little. Cabin crew - nothing special. A lot more needs to be done.

KLM review - by R Canavan

3 April 2008   Customer Trip Rating :

HUY-AMS, AMS-SEA, SFO-AMS, AMS-HUY. AMS-SEA operated by NW on codeshare with new A330, excellent. HUY-AMS/AMS-HUY legs good service, food, etc aircraft relatively smart. However SFO-AMS - possibly the most awful and unending flight I have ever taken. Checked in 5 hours early but still ended up on the very back row in economy. The most dilapidated 747 I have ever been on - the seat pitch is simply not sufficient. At no point during the flight (which departed late) was it possible to ever be remotely comfortable. This was not ameliorated by the discernibly average and unimaginative food, children charging around the cabin which the crew seemed unwilling to take issue with or the almost complete lack of entertainment. Until flying KLM long-haul I had assumed seat backs televisions were standard. The awful flight was saved only by the crew, who a couple of hours before landing, invited me to sit in the crew seat for some degree of comfort, for which I was very grateful.

KLM review - by P de Bruin

2 April 2008   Customer Trip Rating :

DXB-AMS-DXB, very unpleasant experience on KLM's new 777-300 with 10 seats abreast. Not sure being 6ft 3 how KLM expects me to sit in these seats, found it totally impossible to get comfortable. Happy that the flight was relatively short, feel bad for people flying this configuration on longer flights. KLM claims that other carriers offer the same setup, but what they forget to mention is that the others (like Emirates) offer 33-34 inches of legroom, while KLM believes that 31 inches are more than sufficient. They're not selling the last couple of rows in Economy at the moment while they await feedback from travellers, so hope they listen (for once) and either improve the legroom or put only 9 seats next to each other. Emirates is rumoured to start servicing Amsterdam in Q4 2008, will gladly put my business that way. Very bad experience.

KLM review - by S Harrison

31 March 2008   Customer Trip Rating :

HUY-AMS-YUL in Economy. Check-in at HUY quick and efficient. HUY-AMS operated by KLM Cityhopper. A few minutes late departing but service onboard pleasant enough. Transit at Schiphol a dream. AMS-YUL fantastic. Extremely friendly crew for whom nothing was too much trouble, and food good. Slightly late arriving into YUL but baggage came off quickly and we were out of the airport in no time.

KLM review - by A Mendoza

27 March 2008   Customer Trip Rating :

CDG-AMS-MNL World Business Class. Lounge in Schipol airport ok. I managed to get free internet access if I plugged my laptop in. Flight to MNL was a Chinese festival, and I was impressed with the food. The new business class seat is just impossible to sleep in. I tossed and turned for the whole duration of the flight, and got no sleep. AVOD the most impressive I've used, so I managed to watch about 5 movies instead of sleeping. Service efficient and polite (I never expect the warmth you get on an Asian carrier in a European carrier). 4 stars for the food and service. Too bad for the impossible seat.

KLM review - by R Adriansyah

27 March 2008   Customer Trip Rating :

KWI-MCT return in Economy. A-330 with PTV. Nice seats, great IFE usable even for a short flight - unlike some other airlines that won't give you headphones for flights slightly less than 2 hours time. Food OK and the children got their child meals as requested when booking through internet. Flight attendants smiling, efficient and friendly, and this is one of the best short-haul flights we've had. However still haven't received the Flying Blue cards even after a couple weeks of travel.

KLM review - by K Strømme

20 March 2008   Customer Trip Rating :

Manila-Oslo-Manila. Our son was flying out of Manila, Philippines to Norway and turned up in time - when he and all the passengers behind him were denied booking due to overbooking. They put him with the rest in a hotel for 3-4 hours, but failed to give any compensation. Whereas air companies in Europe are required to ask first if anybody are willing to be bumped, no such rule exists for the Philippines. It turned out that it was twice as cheap for KLM to deny somebody boarding than to have people volunteer to be bumped. Although they should have given compensation on the spot, they failed to do so, telling him he would get it in Norway. When there, people there claimed he would have to get it in the Philippines, and it took us many e-mails and telephones to get anything. Also the only compensation they finally gave him, was a voucher that would not bring him very far from Manila and besides had to be used within a year. They know what they are doing, because many passengers are unable to cash in those vouchers, and in the end our son was also unable to use the voucher without ending up paying more money. We think it is unfair that rules from the Philippines to Europe are vastly different from those from Europe to Asia for a company that is home based in Europe. We wrote and contacted KLM on the phone, and by e-mails several times, but people only passed us on to someone else. They did not even care to answer our e-mails, not even a short mail of apology!!! Our son lost one day of work, and gained nothing but frustration. Poor job KLM!! The only thing we have learnt from this, is that you cannot fight the big guys, they are only concerned with money!

KLM review - by M Schwetterle

20 March 2008   Customer Trip Rating :

I'm flying on Cityhopper at least twice per week: "a unique experience" according to KLM humor. I won't say anything on the service, even in business it is more than ridiculous, but KLM was never the best in that field. Let's consider the reliability: 0 star, once again it is not new, the Fokker have regular problems (and this no improving with the age), known at least by the frequent flyers, but not by KLM management: no backup strategy have been setup, when there is a major failure (3 of my flights during the last 9 months), they can only "hope" until there is no more and the flight is canceled. Apparently finance weight more than passenger stress and their wasted time.

KLM review - by Anthony Richardson

18 March 2008   Customer Trip Rating : n/a

On 13th March 08, I couldn't book in and was kept waiting by KLM staff for an hour only to find that they had down-sized the plane. I was put on a later flight. Original flight from Schipol to Cardiff at 21:15 - put on a flight to Bristol at 22:30. This was delayed by 30 minutes (now 11pm) Arrived at Bristol and steps didn't fit aircraft another 30 minutes. Got to Baggage Carousel to find that I had no luggage - they had lost it. Had to wait an hour for a taxi to Cardiff Airport. A very disappointing experience.

KLM review - by Paul Jacobsen

13 March 2008   Customer Trip Rating :

I had to cancel a KLM ticket due to personal reasons. Although Customer Service told me the refund process would take 6 to 8 weeks, it only took 10 days to get my money back. Thumbs-up for the short processing time!

KLM review - by Barry Craigmile

12 March 2008   Customer Trip Rating :

This was my first flight by KLM for a while and looked forward to see what changes and/or improvements had been made? With the e ticket, booking in was easy, but a full flight due to the earlier flight being cancelled meant a full load but still pleasant! Returning from Amsterdam with the last flight of the day, again e-booking was very easy! However on arrival, one case was burst open! However Express Baggage seemed to take charge of this, I filled the form in and within days, after detailing my case dimensions, colour style etc, a new case was sent without any fuss. I can only thank the staff for their positive attitude in recovering what seemed a disaster into a - well just a dream come true, so to speak! How I wish all travel problems could be agreed and concluded so quickly!

KLM review - by Stuart Boate

12 March 2008   Customer Trip Rating :

BHX-AMS-CPH return in economy. Rather tired Fokker70 from BHX but great staff, good sandwiches and a drink. KLM used a partner carrier for AMS-CPH but that was a pretty good level of service. CPH to AMS was on a very new 737-800 again with good staff and the sandwiches which I think are about the best snack on an airline I have flown in the last 12 months. Final leg was on one of the shabbiest 737-400's, really cramped for legroom and made more noticable by it being full, my seat was faulty in so far as it kept falling back to the recline position and would not stay upright much to the annoyance of the FA's who kept telling me to put it upright for takeoff and landing. Overall, each flight was on time, service from KLM staff is getting better and more friendly, snacks on short haul are great and I hear they are replacing the Fokkers in the near future.

KLM review - by Karim Mawani

7 March 2008   Customer Trip Rating :

KLM 747 economy Toronto to N Delhi. The aircraft was very old, seat buttons (seat recline) was broken. Amsterdam to N. Delhi was a newer 747. The lack of on-seat entertainment system on these flights (actually all flights) was really annoying. The seats themselves were extremely tight. I am a slim person and had problems being seated comfortably. Very little leg room. I had requested emergency row seating but it seemed that only the card holders (I think KLM calls it Blue Card) could request those seats - even though I was the first person to check in. The service was good and all flights were on time. FAs friendly and attentive. Would I fly this airline again? I am not sure. If I have other options, I will certainly explore them.

KLM review - by R Born

7 March 2008   Customer Trip Rating :

I am flying KLM very frequently for business on long haul flights, thus travelling as a business class passenger (platinum member). The only positive thing I can mention is the staff onboard are professional and friendly. The cabin amenities however, the WBC seats, food served, entertainment system, etc are horrible. I flyKLM business class because I've got no choice, as most of the time I'm flying to Curacao and KLM is the only airline for that destination suitable for business travellers (time-table speaking). Second, because I am too tall to even fit in an economy class chair. I can only award KLM one star (professional cabin staff). No more.

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