KLM ROYAL DUTCH AIRLINES   Passenger Reviews and Customer Trip Reports

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KLM customer review :  28 January 2010 by Mark Perry   (UK)

I have never had such bad service as on this 13 hour night flight from Singapore to Amsterdam. A male FA in charge of my seating area (around rows 50-55 on the port side), was rude and surly throughout. No choice of food was given. The seats were hard and the seat recline was inadequate.

KLM customer review :  26 January 2010 by Jason Clark   (Canada)

Toronto to Amsterdam and back. FA's excellent but I'm used to Air Canada. On the way back after waiting forever for an FA to walk by, I got up to hunt one down and found all of them in the kitchen area where they were all having a little social hour. I asked for a snack since it had been a long time since our meal, the gentleman I asked looked at me like I had two heads. I wanted to remind him that I had paid $4,000 for this flight! Other than that and the seats not going flat I would say it's a good airline but like someone said earlier, you never know what to expect with the staff.

KLM customer review :  23 January 2010 by G Davis   (USA)

ACC-AMS on 777-200. Competent crew, good food. Seats OK. No complaints. Would rank within the second tier of business class travel, along with Delta, United, but below Qantas, Singapore, BA.

KLM customer review :  21 January 2010 by Don Taylor   (Australia)

KL809 Amsterdam to Kuala Lumpur. Poor clear-up service after meals. Entertainment system failed. Ran out of water (could go to toilet, but not wash hands). Cabin crew adequate only.

KLM customer review :  20 January 2010 by M Daisley   (UK)

Was due to fly out to Schiphol from Edinburgh on 18 December, however flight was cancelled due to adverse weather conditions - lady at the desk advised our cancellation was due to previous flights being cancelled and ours was now cancelled to get flights back on track. I am still awaiting confirmation from KLM in writing regarding the cancelled flights so I can claim on my travel insurance. Having waited nearly 1 month for a reply to my email, I have now spent 3hrs calling 5 different tel no's with no success - never again will I book with KLM! Poor service with no one taking ownership of my issue.

KLM customer review :  20 January 2010 by F Harle   (UK)

LHR-AMS and DAR-AMS-LHR. Very empty aircraft leaving LHR - arrived on time with smiling crew. Warned by KLM staff of tight conenction time and support at AMS for connecting passengers really is excellent with their boarding pass machines, directing you to Gate and informing of any changes (I connected onto KQ flight outbound). Overnight flight DAR-AMS very busy and legroom really poor. Food good and pleasant staff - nice to have juice, sweets and water in the galley. Connecting flight to LHR delayed by a few hours - snow issues - they were offering 100 euros for passengers to get later flights, but everyone just wanted to get to London (KLM seemed to be only airline operating to LHR, with BA and bmi all cancelling).

KLM customer review :  20 January 2010 by R McCarthy   (South Africa)

Johannesburg-New York via Amsterdam. Professional, attentive and friendly staff, good food and entertainment system. I often fly Swiss which is a 4 star airline but found this flight with KLM preferable. My complaint was the seat - while comfortable it doesn't compare with the seats of airlines like Emirates, South African, Qatar, that offer better sleeping comfort and privacy.

KLM customer review :  19 January 2010 by Thierry Homberger   (Switzerland)

AMS-LIM-AMS Economy class. Both flights excellent, flights attendants looking after passengers, food good, toilets were clean. Connections in Schipol were good without any issues. They were generous with overweight (+10K) at check-in in Lima.

KLM customer review :  17 January 2010 by C Mountjoy   (UK)

When my boyfriend and myself checked in for our flight we were told we would sit together as we had booked together. On all flights we were not seated together. Both flights were over eleven hours. No apology was ever made by any of the staff. My boyfriend is a vegetarian and at all meal times his meal was missed out even though on booking the flight we specified that he is vegetarian. On our flight back from South Africa a vegetarian meal was given after asking for it.

KLM customer review :  17 January 2010 by Alexander Burnat   (Switzerland)

GVA-LIM-GVA economy via AMS. B777-200 is quite comfortable and new economy comfort seat s are confortable - it's worth to pay the little extra in order to get more space. PTV worked well and FA cheerful and helpful on this route. The downside of KLM is the food which is inedible on the way to LIM - on the way back is better.

KLM customer review :  16 January 2010 by Eric Bateman   (UK)

Amsterdam to Stockholm. Boarding chaotic. Far too much cabin baggage meant a delay in leaving the gate which in turn was made worse by de-icing. Arrived in Stockholm 50 mins late which was frustrating as it was unnecessary.

KLM customer review :  9 January 2010 by J Chase   (Germany)

Acapulco to Berlin. Acapulco plane was an hour late, no reasonable explanation. Then forced to stand in line for 3 hours in Mexico City, although luggage was already checked and we only needed boarding passes. One woman passed out in the line! Flight to Amsterdam was 5 and a half hours late. We were given the equivalent of 7 euros for food in one restaurant that didn't have enough seats and said the money could not be used for alcohol. KLM Staff are surly and incompetent. Punctuality is a joke, and our luggage arrived 2 days later. The KLM/Air France conglomerate should be outlawed.

KLM customer review :  9 January 2010 by R Sheridan   (Singapore)

Bali (DPS) to Singapore (SIN). The 777-300 seemed new enough and comfortable. The meal quality-wise, was on par with KLM's major competitor from Bali to Singapore, Singapore Airlines. Truly disappointing, however, was not the food, but the fact that the KLM flight attendants were less focused on passengers needs and more interested in chatting with each other. When I asked a female attendant for a blanket for my girlfriend who was sitting in the next seat, I was curtly informed that blankets were available only for passengers who were flying onward to Amsterdam from Singapore - this dismissive, flippant attitude was quite new to me.

KLM customer review :  8 January 2010 by N Kable Smith   (Netherlands)

BCN-AMS. Found myself for the second time in a few weeks on a flight that was heavily delayed because of snow at Schiphol. Minimal and contradicting airport information on departure time, delayed for three hours in Barcelona then suddenly rushed into airplane to keep an apparent surprise slot. On board all fine in the front 10 rows of the 737-800. The C-section is limited to 2 rows and all passengers there were crew. I am an Elite Gold passenger with KLM and I have never been upgraded, despite making 40+ flights a year and it is especially painful to see only crew are upgraded to those seats. Most passengers onboard are connecting passengers who were assured that all would be fine for their connections since all flights in and out were delayed, but once actual connection info was provided at time of the final approach only 2 out of some 20 destinations offered a possible connection. This leads me to believe that the delays are totally random and I once again was on a flight that was much more delayed than others. I find it remarkable that most passengers who missed their connection took it so well, despite having to spend a night in the airport. I would be furious, since I might have been able to spend the night at home in Barcelona. Service onboard is fine, but the pre-packaged sandwiches are getting a bit boring. Crew lovely and funny at times and plane in great condition.

KLM customer review :  8 January 2010 by P Herman   (Spain)

Barcelona-AMS-Toronto. I keep getting lured by the cheap fares, but I think I might opt for a more comfortable, if pricier, airline next time. Modern 747-400 but no PTV´s and on the outbound leg there was no movie playing at all, only news and shorts on the overhead screens (barely visible from where I was sitting). On the outbound flight I was sat in "Economy Comfort" (which I didn´t pay for) and the extra legroom is worth the 80 euros they are asking for. Coming back on the same aircraft, the legroom in regular economy seemed barely legal - it took a while to adjust to the serious lack of space. Overhead lights didn´t work for all 10 or so middle rows in my section on the return flight, rendering my own entertainment (books and magazines) useless for most of the flight. Special meal delivered both ways. Food was fresh but lacking in quantity. KLM crews are friendly. BCN-AMS portion fine as usual and I think KLM are generally better on shorthaul flights. Have been favouring them for Skyteam points but I might look elsewhere for the next long haul for greater comfort.