KLM Customer Reviews and KLM Passenger Trip Reports

Istanbul-Amsterdam-Dusseldorf. We checked in quickly at the airport using the machines and bag drop. Our first leg was on a B737. Due to runway congestion at Amsterdam the flight left 15 mins late, but arrived on time. The extra 30€ we paid for a premium economy seat was well worth it for the extra space. A large but bland breakfast was served. Our second leg was on an F70. The plane developed a technical fault at the gate. Another plane was ready and loaded for departure within 30 mins. A comfortable short flight with a juice and biscuit served. Both the crews were friendly.

Singapore - Cardiff yesterday in Business Class was a good experience all the way home after a couple of weeks working in the area. The long-haul B-777 had a very good cabin crew on board with excellent service and every little request handled promptly and efficiently. Departure was slightly behind schedule but the arrival was on time, if not a bit earlier. No flat-beds but I seldom go full flat on seats with this function and still slept well. The lounge in Singapore was of poor quality compared to others, e.g. Emirates in Kuala Lumpur or even the shared lounge used by KLM in Cardiff. The short haul flight across to Cardiff was equally as good.

I have used KLM several times now and reasonably pleased with the service provided. The entertainment system has a long list of good movies and seat comfort is good, even with my glass back though it could improve with the addition of a foot rest. An extra tour with the beverage trolley would be nice on long-haul flights but you can always buzz if necessary. Planes are always clean and tidy. Cabin staff are pleasant. But the best part about KLM? Using Schipol Airport.

AMS-SFO-AMS-SFO. Both good and on time. We paid extra for extra leg room seats in Economy. Nice lot of leg room - but I am glad my hips were not too wide as they are tight! The reason for this is the sides are rigid as they have the IFE screen and meal table included. So whilst the leg room is super the width is not, so take that into consideration! FA's were nice on both flights-can sometimes be a little direct on other flights (some would say rude) but that is the Dutch way and not meant to be offensive - but can leave you a bit cross sometimes! On the whole a good experience for a long haul flight.

Cardiff - Singapore: May 10th/11th - Business Class. For various reasons I was unable to book this flight until the day of travel so it was an expensive flight but my phone reservation was handled promptly and efficiently. Check in at Cardiff was smooth and the lounge offered a selection of Welsh drinks. There was priority boarding onto the old F-70 which was not full and only 2 in business class. The aircraft looked like it had recently been refurbished. A smooth but short transfer at Schipol into 1J on B777-300ER where pre-take off drinks were offered. The whole flight was good although my AV didn't work for the first two hours. It was my birthday the next morning so I was woken with a champagne breakfast. Great crew.

AMS-BKK. I have flown this route multiple times and with a few exceptions I find the flight KLM crew rather rude and disinterested. On the website (when I bought the ticket) I had ordered a child's meal for my 10-year old and this had not come through. The flight attendant rebuffed me by a range of arguments, ranging from "you should ask at the check-in counter" to "he is too old for a child's meal". None of which answered my simple question how and why my request had not come through. IFE did not work properly. Generally seats are small, but IFE screens are too small. The whole experience (this one and previous ones) shows KLM is not interested in the passenger/customer at all. It seems for KLM crew the passenger is merely an obstacle to a good salary and lots of free time in exotic locations, than a purpose to serve.

AMS-CPT-AMS. All in all a good flight. Friendly flight attendants, good food and onboard entertainment.

LHR-AMS on April 27th. KLM staff were able to check our luggage all the way to Sydney even though we were changing airlines in Amsterdam and travelling via Bangkok with a long stop over in Taipei. Paid extra for extra leg room seats. $25 well spent. FA's very friendly. Offered a large Cheese Sandwich with drinks for the short 45 minute flight. Didn't use inflight entertainment.

AMS-WAW with the B737-800 "Swan". Boarding started on time and went pretty flawless. After takeoff everybody received a fresh chicken sandwich which was pretty good. Drinks service was also decent, staff were friendly and polite. Flight was uneventful and well before scheduled arrival time we arrived at Warsaw. Overall a pretty good performance, seats were comfortable enough, no inflight entertainment but for a 1.5 hrs flight it's no big deal.

WAW-AMS-MAN return, flights on time, comfortable B737s. As a Flying Blue Gold card holder, 3 times out of 4, I was approached personally by Purser, and offered Economy Extra seat. Generally, cabin service is the same as other European airlines but cabin crew were helpful, friendly and professional (except the last sector, AMS-WAW, while despite almost empty flight, cabin crew responsible for recognizing top customers didn't do anything).

BRU-KUL return. KLM service was top notch both ways. Flight attendants were very attentive and friendly, they handled a few difficult and demanding passengers professionally. Food was okay. AVOD was okay but dated no touch screen and limited selection movies compared to other airlines. Missed my flight from AMS to BRU due to the short connecting time, ground staff was excellent and helpful, they put me on the next train to BRU. On top of that, I have also received 50 euro discount coupon for next flight with them, 10 euro meal voucher and phone voucher. Seat pitch was good, I am 180 cm. Good value for money airline overall.

I flew KLM to Amsterdam-Kuala Lumpur-Amsterdam. The seats are very good on the 777, the food is very good. The tickets were cheap. The entertainment system has a large choice, is new and bigger than other European airlines. The cabin attendants were smiling, professional and came around frequently with drinks.

Thoroughly enjoyed SIN to Denpasar and return trip. Staff excellent in Business class. You will often find great prices on this sector as plane comes through from AMS. Have flown KLM a number of times to Europe through AMS and have found it well priced with good service.

I flew KLM to Amsterdam-Havana-Amsterdam. The seats are good, most of the food is very good. The tickets were cheap. The entertainment system has a big choice but is a bit old and small. The cabin attendants were smiling, professional and came around frequently with drinks.

MAN-AMS, 19 April. Flight departed MAN almost 2 hours late due to late inbound arrival, should have had 2.5 hrs to connect at AMS but by the time we deplaned had just 40 minutes to get from one end of Schipol to the other. My onward flight had already boarded but was waiting for the 3 passengers from the MAN delayed flight , otherwise it would have meant staying in AMS overnight. Food on board was awful (a piece of cake and a very weak coffee).

Whilst the service was reasonably good, I have never sat in such uncomfortable seats. The 11 hour, 20 minute flight from Osaka to Amsterdam on a Boeing 777 was the most uncomfortable I've ever been. The problem wasn't the leg room which was similar to most economy cabins it was the width of the seat and the actual comfort of the seat - it's the first flight where I've experienced backache. When I transferred in Amsterdam to a KLM Fokker 70 to fly back to Leeds it was bliss, the economy seats were like padded armchairs. I've made a mental note never to fly in a 777 again unless there's absolutely no choice and the journey is of extreme importance.

Flew Detroit-Amsterdam-Valencia, returning via Valencia-Amsterdam-Atlanta from April 3-8. Flight over was Delta Airbus with Delta crew, did not offer Economy Class seating. Overall good service, food, entertainment system. Return trip from Amsterdam to Atlanta was on what I'm guessing was a new KLM A330 aircraft with Economy Class seating and was exceptional in every aspect. The KLM staff are some of the best you will find. The food and drink kept on coming and was very good. Inflight entertainment did have to be re-booted once as some passengers screens stopped working, but was only a minor inconvenience for those of us without the problem. My first time booking with KLM and I will certainly fly them again.

March 15th and 26th, Canada - Amsterdam - Germany and return. Staff kind and attentive, many smiles and polite at all times. The food offered is below standard. I'm not picky when it comes to airline food, but even I was not able to enjoy any of it. All the food served was cold or undercooked. Other than that very smooth flights.

Just returned from a round trip - Cairo to Calgary via Amsterdam. This was my first time on KLM and I must say that I was impressed. The crew worked hard on all flights and we were well fed and there were regular juice/water runs. On the Amsterdam to Calgary sector there were additional snacks and drinks available in the galley. Crew were friendly, smiling and very accommodating, not something that you always see these days on European airlines. The only thing I would say that could be improved is the selection of films/tv programmes on the inflight entertainment. Overall, though, a very good trip.

YYZ to AMS. In general the aircraft is very dated and the seats are among the worst I have experienced in recent history, most major airlines replaced this style of seats years ago.

AMS-SIN-AMS. Flights were very good. Both Flights on schedule. Flight attendants were friendly and service focused. Seat is fine, leg room substantial. Good value for money. In my opinion KLM is a 4 star airline.

Flew MME via AMS to NRT return. Outbound flight from Durham Tees Valley delayed by 20 minute because of snow storm, still arrived plenty of time to catch my connection, nice snack and drink service for this 50 minute flight. Amsterdam to Narita good service and FA's, food good. Return delayed in Narita due to technical problem, by 2 hours, FA's good and very forthcoming with information about my connection, flight good, food decent. On arrival in Amsterdam missed my connection, was booked onto the next flight, given £20 for food and drink, 50 euros off my next flight, free phone voucher so I could contact home and free shower voucher to use with the mercury hotel. Overall even with the delay could not fault KLM's customer service.

Washington Dulles via Amsterdam to Nairobi. The service was very competent and friendly. We had a mechanical problem with the aircraft from AMS-NBO, which caused a significant delay. KLM did an excellent job communicating with passengers, finding a new plane, and calling in a new crew. Fortunately, I was able to use the lounge but had friends in economy and they were all pleased with the service.

Amsterdam-Barcelona and back. Really nice service, friendly staff. The connection was not very cheap, but it was worth the money. On the return flight the food wasn't quite tasty, but that's not so bad. If you don't have to have all the free food and stuff, it's better to just fly a Low-Cost airline. I recommend this airline!

PBM-AMS, 747-400. Seats in row 64 and 65. Late departure due to sloppy work at embarkation, not to blame the airline. Bumpy flight due to turbulence, again not to blame the airline. Entertainment system is OK, though there is a lack of choices when flying regular with KLM. Seats are diminutive for me (being 6 ft 5). Food and beverages are good. Staff is very friendly and professional.

Great flight from JFK NY to Schipol. Great service, good hot food. Had to change flights for return, folks at Schipol were very accommodating and courteous. Got back to JFK and realized how awful NY is compared to Holland.

Warsaw - Incheon and back. Everything was so-so but the entertainment system was awful. I'm a music and movie lover so was quite dissatisfied to see such a poor selection to choose from. Also, the airplanes were not the cleanest I've seen. Positive were the comfortable seats in Economy class, I could even stretch out.

NCL-AMS return. Full but comfortable flights. Cabin crew smart and efficient. Flights on time. Snacks a little disappointing but adequate. A very straightforward route to Amsterdam from the North East.

Flight 429, Amsterdam to Dubai, 22/03/2013, dep 22.05, arr 07.30. Seat 8J economy comfort. All in all a pleasant journey with friendly and efficient crew, marvellous (old) plane, delicious dinner after departure and cocktail service and snack short before landing. The recline in economy comfort is helpful to relax and worth the 100 EUR extra for it. The seat is situated in the quieter part of the MD-11. The MD-11 is very roomy. A pity the aircraft will soon leave the fleet. The entertainment is a bit old and the screens small.

A pretty good flight last year (July 2012) from Amsterdam to Narita. Excellent in-flight entertainment - not a lot of movies in French and no French introduction in general (which is pretty normal). I had problems with my headphones at the beginning of the flight, I called for a stewardess. She came 30 mins after I called her with new headphones 10 minutes later. The seat pitch was not very comfortable for me. In conclusion KLM is a pretty good airline. This flight was better than my flight Paris-Tokyo on Air France.

Economy from CPH-AMS-SIN on Fokker 70 and B777. CPH-AMS good short flight, on time and with a little snack. FA very friendly. AMS-SIN slightly delayed departure and arrival into Singapore but explained and kept informed. FA very friendly and with frequent drink patrols. Food was among better I have ever had in economy. Toilets kept clean. I didn't use IFE that much but seemed responsive and good with average content. The seats was really good. Slightly on the hard side and a footrest would have been appreciated. But compared to other airlines like Air France, these seats feel vastly superior. Legroom also more than acceptable. In summary a really good airline that I would use without hesitation.

KUL to Amsterdam and return. Both ways very old aircraft. Poor food. On the return journey, we were getting hungry waiting for the dinner service. Finally, I asked the Purser when the dinner was coming to which she said it isn't! There is only one meal she said which was served at lunch time. For a ten hour flight, we felt this was miserable.

Flew Manchester UK to Accra Ghana economy comfort. I flew economy comfort as a treat, the service by the staff was excellent. My seat was great with plenty of leg room, food brilliant with decent sized portions followed by plenty of drinks. In my opinion KLM is the best Airline in Europe Shiphol the best Airport in Europe.

AMS-BON (Bonaire). Very pleasantly surprised. First time with KLM and I did not expect much of the KLM economy product but it was an excellent flight. Fairly recent A330-300. Seats 2-4-2 - row 17 on the wings very quiet. Cabin could have been cleaner. Service excellent - Crew attentive and passing regularly with drinks. All requests executed with good attitude. Main meal, Ice cream, and evening pizza all very good for economy. Drink choice correct. Entertainment system easy to use with good and recent movies. On-time flight (incl the stop in Aruba). Definitely 4* airline.

Flew Business Class AMS-DEL as part of a DL itinerary on a 747-400. Overall excellent service and food. The cabin though is horribly dated. KL just announced an update starting this summer but it is seriously overdue. The decor seemed very 1980's to me. I haven't flown KL for a while and was delighted they are still distributing the delft Dutch houses. A very nice touch. Great, professional in-flight staff.

AMS-SIN, the food was inedible, breakfast was as poor. Non working IFE. I was travelling with my son and wife, and one IFE was broken, while the other one would not respond to the remote control. KLM is the worst choice on Europe-Asia route.

I took the Amsterdam to Denpasar flight yesterday. I don't usually write reviews but was compelled to do so because I was really surprised just how poor the experience was. The plane was dirty and tired. Seats were particularly small and crammed (I fly Economy quite frequently), the food really was terrible and the staff were totally disinterested and in one case, a little rude. I usually chose my flight based on the price at the time, but next time will compare airlines except KLM. This isn't my first KLM flight and I appreciate that they are quite basic, but it seems like they really have gone downhill.

YVR-MAN, BHX-YVR in economy. Great service all the way but seat very hard and uncomfortable. Food going ok but the breakfast was very nice and tasty. Food on the return very poor quality, horrible salad, I think I will go with the a la carte next time. Great little snacks in the back and an ice cream service on the return home. I cannot fault them. This was my third trip with them in 14 months. The extra charge for the emergency exit seat worth every cent. The crew as always - nothing is too much trouble.

Business Class, aircraft 777, SIN-DPS, 11/3/13. Dnata lounge in Singapore prior to departure, ok but nothing outstanding. Flight left 5 mins late due to looking for passenger but we arrived in DPS 10 min early. I found the seat very comfortable. Tried it in all positions and would be happy flying long haul with this seat. Pre take off drink and drinks after take off provided. A menu was provided which had three choices of hot meals for this short sector (2.10 hrs). Meal presented on preset tray with all choices on. Looked good and meal was very tasty. Offered refresher towels prior to take off and before meal. Staff were friendly and professional. I look forward to flying them back to Singapore next week.

AMS-AUA-AMS in Business. Excellent service on brand new A330-300. New Business Class seats very comfortable. Both legs arrived 1h. early on destination. Wines and food excellent. KLM is definitely 4 stars in my opinion.

Travelled Edinburgh-Amsterdam to begin a six-month stay in the Netherlands. Booked KLM as I had missed my easyJet flight earlier that morning - so not an ideal start to my move. However, despite paying the excessive airport ticket prices, I found KLM to be a pleasant airline to fly with. Smiling staff, decent complimentary snack, and reasonably comfortable seating eased the stress of the day. Will fly with again.

Bucharest to Amsterdam on 1st of March and Amsterdam - Bucharest on 4th. The experience was a pleasant one. The cabin crews were very nice on both flights. Didn't particularly enjoyed the omelette croissant but the other light drinks and sweets were delicious. Smooth take off and landing. Unfortunately there was no inflight entertainment. Good value for money. I will fly again with them.

Flight from Canada to Amsterdam was not too bad as I had the first seat and plenty of legroom. However, the seat itself was rather uncomfortable. Staff on this leg were friendly but they did not have the food I had requested and I had to settle for an alternative. The second leg of the trip, Amsterdam to Johannesburg, was even worse, although the staff were friendly enough. Again the seat was extremely uncomfortable. This time the stewardess told me they had forgotten my food in Amsterdam and another meal was the substitute! Returning to Canada was the same nightmare, except that this time they remembered to pack my food. Unfortunately, I had not noticed that the seat change I had requested before leaving and for which I had received confirmation, was not changed on my boarding pass and I sat next to a very tall, rude woman who kept elbowing me in her quest to get comfortable. Again, seats were extremely uncomfortable and I had to wonder how people with back or other problems cope. I shall never fly KLM again.

I enjoy flying with KLM on long haul flights as their crews are among the best I have experienced. They always take care of passengers even at night offering hot and cold drinks and snacks. I have flown Amsterdam to Denpasar 10 times and I will keep on doing so.

Muscat to LHR. Even though the aircraft was pretty old but they were well maintained and clean, the food quality was clean and professional FA's. Will fly with them again.

Flew KUL-AMS-OTP and return. Excellent service and food with a very professional crew especially the AMS- KUL leg! I was extremely surprised by the high level of service! The only negative was the narrow seats.

ABZ-AMS-JFK, ATL-AMS-ABZ (B777-200 and A330-200). Very friendly/professional crew, good food for economy, plenty drinks and enough choice in the AVOD. I recommend Economy Comfort enough for the price, and another huge plus is sitting at the front of the economy cabin with first choice meals and first off the aircraft after Business Class. We were through immigration and had our bags retrieved before scheduled arrival time. I enjoyed both aircraft, but perhaps the A330 shaded it due to it being newer and 2 seats by the window are better than 3 on the B777.

Kuala Lumpur - Jakarta. An excellence experience, they served a hot snack which was very good. The cabin crew were polite.

LHR-AMS-GRU: All round good economy experience. Clean planes, good welcome aboard, staff present to help and advise. AMS-GRU leg, charming staff who maintained their pleasant and helpful attitude throughout the flight. Meals served were good examples of airline food and bar service appeared to be in plenty throughout this daytime flight. Toilets clean throughout.

MAD-AMS-MAD. Straightforward on-line check in and no queues at bag drop on either sector. Bags were waiting on the belt at Amsterdam but took a long, long time to come through at Madrid on the return. KLM uses dreary lounges at both Schipol - no natural light - and Barajas T3 with surly staff and poor catering. In the air the FA s were excellent: charming, friendly and efficient but the seat is standard economy 3x3 with the centre left unoccupied. The meal was what you might expect in economy on a long haul flight by an average airline. Good wines but the white was served at room temperature. Overall rather disappointing.

KLM 747-400 from St Maarten to Amsterdam in business class. Uncomfortable semi lie flat seats, indifferent service from the cabin crew, and no luggage at the other end! All in all a forgettable experience.

Flew Kuala Lumpur-Amsterdam-Newcastle. This was my first flight with KLM which I found to be quite satisfactory. Food and beverage offering was sufficient but not outstanding. Cabin crew very helpful with good customer service skills and the flight crew provided good and informative commentary throughout the flight. Long haul flight on a Boeing 777, not as quiet as an Airbus cabin environment, but thankfully with a 3x3x3 seating arrangement as opposed to the cramped 3x4x3 layout that some airlines use.

WAW-AMS-JFK and AMS-WAW. Flights from and to Warsaw aboard Boeing 737-800 aircraft and Amsterdam- New York on 747-400. Aircraft were clean and had nice interiors. Seats comfortable. Service was best I have had on all of the flights. I think KLM has the best service in Europe. Cabin crew were nice and helpful. They smiled and were happy to serve. Hope to fly KLM as often as possible. The ticket was very cheap.

AMS-DAR and JRO-AMS on return on Airbus 330-300. The plane seemed new and was quite comfortable. The AVOD was great, the food plentiful and staff accommodating. The restrooms were very clean throughout both flights. There are only a couple complaints. The legroom was lacking for my tall spouse (6'4"). Considered Economy Comfort on the return flight but our traveling companions who had it said it was not worth the extra money when the passenger in front reclines excessively. The other problem was the plane was extremely hot when at a stopover in DAR on the return. The staff apologized but nothing was done. Some water would have gone a long way in helping some rather ill looking people.

Edinburgh to Amsterdam to Kuala Lumpur return. All flights were great - even the short ones from EDI. I fly a lot, always in economy but I find KLM to be one of the best. Staff are very friendly and the food is good for airline fare - those who expect gourmet food in economy should realise this is not possible on an airline. Entertainment is also fine and there are plenty of choices in terms of music, movies etc. I would also like to point out that I am 6"3 and I have no problem with the seat.

BCN-DUS (via AMS), Economy: A wonderful experience! The check-in and baggage drop-off took us less than 20 minutes at BCN. Both flights were on time. The planes were in a great shape and the flight attendants were very nice. The complimentary snack and drink also were a nice feature. The transfer at AMS was quick and efficient. Absolutely recommended.

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