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KLM ROYAL DUTCH AIRLINES Passenger Reviews and Passenger Trip Reports |
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KLM review : 2 July 2009 by H Brandt (Panama)
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Trip Rating : 7/10 |
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Value for Money: |
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Cabin Flown: | Economy |
PTY-AMS-HEL and back. Service on board was excellent, FA's helpful, MD11 clean and relatively
comfortable seat (23J) behind the toilets. On way back (Row 25) terribly tight but service ok.
There are a couple of seats for a fee of 70Euros with some leg room - I believe it's
outrageous. People in line for the toilets will trample all over your feet, these seats have
fixed armrests with tables in the armrest and are a bit more tight.
KLM review : 21 June 2009 : by T Price (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ABZ-AMS-BKK-AMS-ABZ. Aberdeen to Amsterdam was a no frills short flight. When I asked for a
drink the hostess did not seem to happy to have to go and fetch a beer. I turned down the
offer of a biscuit snack. A very poor offering. It did feel like a budget airline flight.
I had 1.5 hours in Schipol airport which is always a good experience. Amsterdam to Bangkok
was a long uncomfortable flight on a dated 747. The cabin staff were pleasant, food was poor
with small portions and inflight entertainment was terrible with small TV's on the roof which
you could not see. Once getting to sleep I was not woken for breakfast so arrived in Bangkok
hungry and thirsty. The return flight from BKK to AMS was much of the same although I was
happy to be offered a decent meal instead of the Tomato soup I was offered on the same flight
two months ago. I dont rate KLM! I usually travel China Airlines on this route which are
better and cheaper!
KLM review : 21 June 2009 : by Simon Harris (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
London - Amsterdam Return.Both flights were on time and on a short sector the cabin crew worked hard
to get through the bar service. KLM did what they had to and got me there and back with no fuss or
agro: and that is what you want.T4 at Heathrow was almost deserted. Such a change to pre T5 days. All
in all a pleasant experience.
KLM review : 21 June 2009 : by T Liu (Canada)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
YUL-AMS (connecting Aer Lingus to DUB) return (on MD-11's), in Economy class. Seat pitch okay,
even better if you're at the bulkhead, though I found the seat itself a bit uncomfortable for
some reason. Okay (quite efficient) service if a bit lacking in consistency, food a bit below
average (though still far above, e.g., United), "standard" drink service (which you don't get
on, e.g., United), good AVOD system. Transfers (and presumably check-ins) at AMS a pain.
Overall, okay and unremarkable (far above United, a bit below Lufthansa, below Swiss
International).
KLM review : 21 June 2009 : by Hans-Jürgen Bergold (Germany)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
HAM to PTY via AMS, return UIO to HAM via AMS. Very friendly cabin staff, non-alcoholic drinks
were placed on a trolley for self-service, a great entertainment system, seats were okay, the
food was good.
KLM review : 10 June 2009 : by Edward Impey (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CWL-AMS-CLG return. Check in at Cardiff quick and efficient with my bag booked through to
Cologne. Cardiff airport was lovely despite being quite crowded. The flight was on time, and
a sandwich and beer served on the way. Arrival at Amsterdam easy, and I left the airport to do
some shopping as my layover was 4 hours. Returned an hour before my Cologne leg, same story at
the gate but we did use a bus to get to the tiny plane. This is the same I believe for all
City-hopper flights originating in AMS. The short flight was again on time and we landed early
in Cologne to a deserted airport. My bag arrived within ten minutes. The return journey was a
mirror image, and at all times the staff were polite and efficient. As a business traveller,
these flights were close to perfect.
KLM review : 8 June 2009 : by David Nicholson (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I called to change a booking made by my son and a friend for a flight Newcastle-Amsterdam-
Dusseldorf return - only to be told that no changes were possible, as it was a special offer,
not even a chance to pay a little more to travel. A whole new booking must be made. As the
friend no longer can travel, I was going to use the ticket, but no changes is the policy even
though there is plenty of time to institute a simple change of name on an e ticket. Shame on
you KLM.
KLM review : 29 May 2009 : by G Higgs (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Manchester-Amsterdam-Accra return. Fokker F70 and Boeing 777. Almost new aircraft, great
crew, generous selection of drinks, tasty food. Amsterdam is a fine example of what an
airport should be. Calm, spacious, sparkling clean, good range of food outlets, but too
expensive shopping.
KLM review : 28 May 2009 : by D Palin (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CPT-AMS, ground staff offhand. Cabin staff lethargic, food miserable and sometimes inedible,
toilets disgusting. I haven't travelled with KLM for many years and it will be many more years
before I travel again with them. Suggest they replace their fleet of planes and their staff.
KLM review : 28 May 2009 : by James Brandtjes (Netherlands)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
ATL-AMS in World Business Class. Horrible ground staff in Atlanta. In WBC the seats awfull, in
sleeping position with starnge angle its impossible NOT to slide down and stay awake all
night long. The African theme food festival was a joke. Oily creasy pressed rice was
disgusting. Excellent champagne though and good AVOD! Amsterdam arrival lounge lost the
feeling of exclusive travel now all Skyteam members use it for their bizz class pax and elite-
pluspax.
KLM review : 28 May 2009 : by Steve Flint (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
MAN-AMS-UIO return, last week. Not the most traveller-friendly schedule with outbound transit
stop in the middle of the night in Bonnaire and a jetlag-inducing return, leaving Quito at
09.15 and arriving back to AMS at 04.30, therefore having to sleep between 4pm and 9pm
Ecuador time. Still, very few options and better than transiting via Miami. It is a few years
since I flew KLM world business class despite being a lifetime platinum cardholder and was a
little apprehensive. I found service, food, crew and AVOD excellent on all sectors. The one
thing that lets KLM down is the seat. What a mistake - I prefer the old seats to these 'lie-
flat' seats and this downgrades the whole experience. Simply not competitive with BA for those
who have to go to work straight from the plane.
KLM review : 28 May 2009 : by G Robertson (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Glasgow-Amsterdam- Cape Town returning from Johannesburg. All flights on time and excellent
price of around £400. B777-200 seats not very comfortable when seat in front is reclined but
AVOD does make up for this - I've also done the same flights on the old 747-400 and the
overhead screens were hopeless. Food not great but staff onboard were polite and making sure
drinks and snacks were available.
KLM review : 26 May 2009 : by Jon Tydeman (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Used KLM to fly from Heathrow to Sao Paulo via Amsterdam. Whilst I found the food to be good,
virtually everything else about them was fairly awful - from the outrageously rude check-in
staff at Sao Paulo to the in-flight staff on our return journey. Whilst they were slightly
cheaper than BA I would prefer to pay the extra next time for a half decent airline.
KLM review : 22 May 2009 : by W Chia (Netherlands)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
AMS-SIN CClass good service. Crew making everything fine in the cabin for passengers. Food
good and nice wines! AVOD good. Breakfast was nice and tasty.
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