KLM review :  2 July 2009 by H Brandt   (Panama)

PTY-AMS-HEL and back. Service on board was excellent, FA's helpful, MD11 clean and relatively comfortable seat (23J) behind the toilets. On way back (Row 25) terribly tight but service ok. There are a couple of seats for a fee of 70Euros with some leg room - I believe it's outrageous. People in line for the toilets will trample all over your feet, these seats have fixed armrests with tables in the armrest and are a bit more tight.

KLM review :  21 June 2009 : by T Price   (UK)

ABZ-AMS-BKK-AMS-ABZ. Aberdeen to Amsterdam was a no frills short flight. When I asked for a drink the hostess did not seem to happy to have to go and fetch a beer. I turned down the offer of a biscuit snack. A very poor offering. It did feel like a budget airline flight. I had 1.5 hours in Schipol airport which is always a good experience. Amsterdam to Bangkok was a long uncomfortable flight on a dated 747. The cabin staff were pleasant, food was poor with small portions and inflight entertainment was terrible with small TV's on the roof which you could not see. Once getting to sleep I was not woken for breakfast so arrived in Bangkok hungry and thirsty. The return flight from BKK to AMS was much of the same although I was happy to be offered a decent meal instead of the Tomato soup I was offered on the same flight two months ago. I dont rate KLM! I usually travel China Airlines on this route which are better and cheaper!

KLM review :  21 June 2009 : by Simon Harris   (UK)

London - Amsterdam Return.Both flights were on time and on a short sector the cabin crew worked hard to get through the bar service. KLM did what they had to and got me there and back with no fuss or agro: and that is what you want.T4 at Heathrow was almost deserted. Such a change to pre T5 days. All in all a pleasant experience.

KLM review :  21 June 2009 : by T Liu   (Canada)

YUL-AMS (connecting Aer Lingus to DUB) return (on MD-11's), in Economy class. Seat pitch okay, even better if you're at the bulkhead, though I found the seat itself a bit uncomfortable for some reason. Okay (quite efficient) service if a bit lacking in consistency, food a bit below average (though still far above, e.g., United), "standard" drink service (which you don't get on, e.g., United), good AVOD system. Transfers (and presumably check-ins) at AMS a pain. Overall, okay and unremarkable (far above United, a bit below Lufthansa, below Swiss International).

KLM review :  21 June 2009 : by Hans-Jürgen Bergold   (Germany)

HAM to PTY via AMS, return UIO to HAM via AMS. Very friendly cabin staff, non-alcoholic drinks were placed on a trolley for self-service, a great entertainment system, seats were okay, the food was good.

KLM review :  10 June 2009 : by Edward Impey   (UK)

CWL-AMS-CLG return. Check in at Cardiff quick and efficient with my bag booked through to Cologne. Cardiff airport was lovely despite being quite crowded. The flight was on time, and a sandwich and beer served on the way. Arrival at Amsterdam easy, and I left the airport to do some shopping as my layover was 4 hours. Returned an hour before my Cologne leg, same story at the gate but we did use a bus to get to the tiny plane. This is the same I believe for all City-hopper flights originating in AMS. The short flight was again on time and we landed early in Cologne to a deserted airport. My bag arrived within ten minutes. The return journey was a mirror image, and at all times the staff were polite and efficient. As a business traveller, these flights were close to perfect.

KLM review :  8 June 2009 : by David Nicholson   (UK)

I called to change a booking made by my son and a friend for a flight Newcastle-Amsterdam- Dusseldorf return - only to be told that no changes were possible, as it was a special offer, not even a chance to pay a little more to travel. A whole new booking must be made. As the friend no longer can travel, I was going to use the ticket, but no changes is the policy even though there is plenty of time to institute a simple change of name on an e ticket. Shame on you KLM.

KLM review :  29 May 2009 : by G Higgs   (UK)

Manchester-Amsterdam-Accra return. Fokker F70 and Boeing 777. Almost new aircraft, great crew, generous selection of drinks, tasty food. Amsterdam is a fine example of what an airport should be. Calm, spacious, sparkling clean, good range of food outlets, but too expensive shopping.

KLM review :  28 May 2009 : by D Palin   (UK)

CPT-AMS, ground staff offhand. Cabin staff lethargic, food miserable and sometimes inedible, toilets disgusting. I haven't travelled with KLM for many years and it will be many more years before I travel again with them. Suggest they replace their fleet of planes and their staff.

KLM review :  28 May 2009 : by James Brandtjes   (Netherlands)

ATL-AMS in World Business Class. Horrible ground staff in Atlanta. In WBC the seats awfull, in sleeping position with starnge angle its impossible NOT to slide down and stay awake all night long. The African theme food festival was a joke. Oily creasy pressed rice was disgusting. Excellent champagne though and good AVOD! Amsterdam arrival lounge lost the feeling of exclusive travel now all Skyteam members use it for their bizz class pax and elite- pluspax.

KLM review :  28 May 2009 : by Steve Flint   (UK)

MAN-AMS-UIO return, last week. Not the most traveller-friendly schedule with outbound transit stop in the middle of the night in Bonnaire and a jetlag-inducing return, leaving Quito at 09.15 and arriving back to AMS at 04.30, therefore having to sleep between 4pm and 9pm Ecuador time. Still, very few options and better than transiting via Miami. It is a few years since I flew KLM world business class despite being a lifetime platinum cardholder and was a little apprehensive. I found service, food, crew and AVOD excellent on all sectors. The one thing that lets KLM down is the seat. What a mistake - I prefer the old seats to these 'lie- flat' seats and this downgrades the whole experience. Simply not competitive with BA for those who have to go to work straight from the plane.

KLM review :  28 May 2009 : by G Robertson   (UK)

Glasgow-Amsterdam- Cape Town returning from Johannesburg. All flights on time and excellent price of around £400. B777-200 seats not very comfortable when seat in front is reclined but AVOD does make up for this - I've also done the same flights on the old 747-400 and the overhead screens were hopeless. Food not great but staff onboard were polite and making sure drinks and snacks were available.

KLM review :  26 May 2009 : by Jon Tydeman   (UK)

Used KLM to fly from Heathrow to Sao Paulo via Amsterdam. Whilst I found the food to be good, virtually everything else about them was fairly awful - from the outrageously rude check-in staff at Sao Paulo to the in-flight staff on our return journey. Whilst they were slightly cheaper than BA I would prefer to pay the extra next time for a half decent airline.

KLM review :  22 May 2009 : by W Chia   (Netherlands)

AMS-SIN CClass good service. Crew making everything fine in the cabin for passengers. Food good and nice wines! AVOD good. Breakfast was nice and tasty.