Home Page

 

KLM Customer Reviews and KLM Passenger Trip Reports

  4 Star Airline

a World 4-Star Airline

 

 

  Add your KLM Review

  KLM 4-Star Airline rating

  Airline Reviews : A-Z Index

 
KLM Royal Dutch Airlines
3.0 Star Rating: Fair
1297 reviews



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share







WATCH the KLM Videos to Experience the KLM Product and Service




KLM Royal Dutch Airlines Customer review :  13 October 2014 by R Simon     (Austria)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DFW-AMS-VIE on Aug 25, DFW-AMS on an old Airbus 330-200, AMS-VIE on a 737-700, both legs in World Business Class / Business Europe. DFW-AMS was on-time, FA's were very attentive and friendly, addressing passengers by name and in at least 4 different languages, based on the passengers nationality, brilliant crew! WBC seats on the old Airbus 330-200 were tired angle-flats, which although comfortable for resting, were not comfortable enough for a decent sleep, which I consider the most important requirement for a night flight in Business Class. Configuration was old style 2-2-2. IFE was AVOD, but screens were again low quality and system has seen better time; e.g. only the third pair of headphones I received actually worked. Meals served were Cajun Tuna and Chicken Tikka Masala (or Steak or Cannelloni) for dinner and Blueberry Pancakes (or Feta Omelette) for breakfast. Food served was ok, catering on the flight out of KLMs home base Amsterdam on the way to the US was far superior to the offerings on this flight back. Wine list again nice with some interesting choices out of the box. AMS-VIE was fine and on-time with nothing special to report, seats were economy seats with the middle seat left vacant, KLM uses a rented lounge facility in DFW which was OK, with a good selection of drinks and limited food offerings, definitely better than the typical lounges run by the US airlines. KLMs Schengen lounge in AMS was again comfortable, again with a decent drink selection and limited food offerings. Transfer in AMS meant walking long distances, but was eventless otherwise. Transfer immigration and security control involved considerable less waiting time than I remember from previous instances. I have flown with AA, BA, AY, IB and LX on transatlantic routes over the past years and all featured more modern planes with better business class seating. KLM needs to retire or update these old planes to offer a really competitive transatlantic product. So, except for the seating a good flight, but due to the old seats far from perfect product for a night flight. Recommended, if available at a very competitive price.



KLM Royal Dutch Airlines Customer review :  13 October 2014 by M Seymour     (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Amsterdam to Quito and Panama to Amsterdam in economy on B777. Both flights were a few minutes late departing. Food was average and the entertainment system was quite good. Seat comfort was about average. However there was one area where the airline excelled and that was the friendliness and helpfulness of the the cabin crew. We have used Iberia before for flights to Latin America and I have to say KLM was much better. The generally surly crews on Iberia could learn a thing or two about customer service!



KLM Royal Dutch Airlines Customer review :  13 October 2014 by S Brummel     (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very good airline. Went from Amsterdam to Bangkok. Excellent service in Schiphol. Nice staff and excellent food. Never had ice cream on a flight before. There were more than enough movies to watch. Really like KLM, even that it is a little more expensive than some other airlines, but worth the extra bucks.



KLM Royal Dutch Airlines Customer review :  13 October 2014 by Sasha Guignard     (Ukraine)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Amsterdam to Kiev last week on KL1387. In general the flight was good but had a 1hr delay due to thick fog earlier in the day. No Sky Priority through security or during boarding. No IFE just a route map to watch for 2hr 30mins. There was also a last minute gate change. Meal was tasty.



KLM Royal Dutch Airlines Customer review :  13 October 2014 by D Choy     (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

08-10-14 NR-TAMS - Reconfigured Business Class. The seat was very comfortable to sit and sleep. That is all I can say about the journey. The inflight entertainment selection were poor compare to its partners. The food in business class was disgusting and poor choice of options. It is shame to see KLM invest so much on seating to woo premium customer but cannot deliver on the basic.



KLM Royal Dutch Airlines Customer review :  9 October 2014 by Alex Page     (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Only a short flight from Birmingham, UK to Amsterdam. Slept most of the way but woke up to a free sandwich, which I didn't expect on such a short flight. Would recommend this airline. Flight was KL1420. Plane had a modern feel to it.



KLM Royal Dutch Airlines Customer review :  9 October 2014 by R Scholten     (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL1699, AMS-MAD (23/9) and KL1706, MAD-AMS (03/10). Both flights on Boeing 737-800. Self-service bag drop was as always problematic. My bag was refused 4 times. I really hate the self-service bag drop off units and will try to avoid them next time. Luckily there is always a standard manned bag drop unit available. One of the main reasons that I prefer flying KLM is the 'welcome feeling' you get when you enter the plane. On both flights the crew was very friendly and attentive. Several drinks, two sandwiches and a cookie were served on both flights. Inflight entertainment could be better. I missed a personal or central AVOD to follow the course of the flight.



KLM Royal Dutch Airlines Customer review :  6 October 2014 by Alan Steinberg     (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have just returned from the Ukraine via Amsterdam. I can say that from A to Z KLM was excellent. It was easy to Web check in. Boarding was efficient and orderly. The flight crew were helpful and greeted us with warm and friendly smiles. I can only offer praise for KLM as all flights were on time and baggage delivered quickly. Whenever possible I will fly KLM - Schiphol was also a very user friendly airport.



KLM Royal Dutch Airlines Customer review :  2 October 2014 by R Simon     (Austria)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-AMS-DFW on Aug 8, VIE-AMS on a 737-700, AMS-DFW on an old Airbus 330-200, both legs in Business Europe / World Business Class – VIE-AMS was on time, FAs were friendly and attentive, continental breakfast served was decent, although not stellar, as with most flight in Europe, seats were economy seats with the middle seat left vacant. – AMS-DFW on-time, on a tired but clean Airbus 330-200 with vintage 2-2-2 configuration. IFE was AVOD, but screens were from previous century and picture quality poor, selection was OK. WBC seats were just angle-flat and rather tired, but comfortable for resting on a day flight. FAs were brilliant, attentive and doing their job with a smile. Food served was quite good. Salmon Tartare and Indonesian Chicken Curry (or 2 other choices of Beef or Plaice) for lunch. Chili Prawns and Indonesian Beef (or Cod) for the second meal. It was nice that the product featured some Dutch (Indonesian) elements throughout the flight and was not just generic. Wines served were also nice with some interesting choices, not just the standard fare. KL uses a shared airport lounge in VIE, which is not particularly great, but in line with other lounges in VIE and at least not overcrowded. KL’s Non-Schengen lounge in AMS was nice and spacious with a decent selection of drinks, but with limited food choices. Transfer in AMS involved walking long distances, but was otherwise hassle free. Overall, I found KL to offer a good product for a day flight, thanks to the soft product on board and the flights' on-time performance. Recommended for a day flight, in spite of the old planes used on this particular transatlantic route.



KLM Royal Dutch Airlines Customer review :  2 October 2014 by K Carr     (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew with KLM from London to Amsterdam and then on to Aruba in September. Our outgoing flights were outstanding. Good food, good entertainment and good staff we could not be more pleased. However our return flight was the opposite food was extremely poor, seen very little of the staff but the entertainment was ok. I fail to understand how an airline can achieve the two extremes in a very short space of time. KLM showed us that the airline has the potential to be outstanding but appears to have continuity issues.



KLM Royal Dutch Airlines Customer review :  2 October 2014 by James OBrien     (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown KLM on hundreds of flights. KLM is great in a lot of ways - clean, responsive, and a friendly staff. However, they seem to really dislike Delta Sky Miles members. I have been a SkyTeam Diamond Member due to travel for more than four years straight. It never fails. KLM will guarantee great seats for its direct ticket passengers, but it will ALWAYS shove the Delta passengers into middle rows/seats no matter what. You might get lucky on occasion. But typically, KLM will not support its partner airline programs. I did not have similar experiences with Kenya Air or Air France. KLM seems to be the only member of the team that acts this way.



KLM Royal Dutch Airlines Customer review :  29 September 2014 by M Idelenburg     (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sao Paulo - Amsterdam - London and back. Their website was very efficient and online check-in worked fine. Picked up the boarding pass at the airport via self service machine without any trouble. Boarding was efficient and quick. Plane (B777-300ER) left on time. I am not that big, but leg (and knee) space was more than enough (considering it was economy). Enjoyed the IFE, although I do believe the movie selection could have been better (however it changes monthly). Food was good, and I must state that the fact that KLM constantly replaces the snacks on the back of the plane is very good: If you are ever thirsty or hungry, you can always find a constantly renewed set of snacks and drinks at the back. I had a good short haul experience (B737-800). Leg space good and nice crew. Nice snacks were served there as well. I had the same experience on return, and I must say that I considered KLM a great airline.



KLM Royal Dutch Airlines Customer review :  29 September 2014 by Dennis Apodaca     (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We took KLM from LAX to Amsterdam in September 2014, we booked two seats together with "extra legroom" (an extra $180) and arrived at the airport 3.5 hours before the flight to check-in. When we checked in we were told that our seats had been sold. The ground crew made no effort to apologize nor offer an alternative solution. Ultimately, we were seated in the back of the plane adjacent to the restrooms, terrible seats. I think this is called a "bait and switch", on our return flight they did same thing to couple behind us.



KLM Royal Dutch Airlines Customer review :  29 September 2014 by Maitane Alburquerque     (Canada)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Toronto to Amsterdam was delayed (4 hours). The $20 voucher that was given for the delayed was invalid throughout the airport and KLM staff was rude and refused an explanation when asked. Flight from Amsterdam to Toronto was once again delayed and the entertainment screen in approximately half of the seats (including mine) did not work. Not a good experience and will not travel again with KLM.



KLM Royal Dutch Airlines Customer review :  23 September 2014 by Henk Dijk     (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL1263 full 737-700, very good service level and attentive staff. The nice views above the Alps makes this Saturday morning flight complete in the positive way!



KLM Royal Dutch Airlines Customer review :  23 September 2014 by Akram EL Dimerdash     (Egypt)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CAI-AMS-EDI. LON-AMS-CAI: The flight from CAI to AMS was ok and comfortable, that is due to an empty flight so, I could take a row of 3 seats to stretch out, the food was good and basic, service was very good. Arrived to AMS on time, but for no obvious reason the jetway to disembark the plane was not working! So they made us go down the plane by stairs and then climb side stairs again of that broken jetway to get into the terminal. It was very tiring especially with your carry on's. 2.5 hrs connecting time at Schipol, then flew KL again to Edinburgh, B737-400, nice and new aircraft, snack was fine and service was very good. LON-AMS was in that Small Fokker 70, it is really a very small plane, thank goodness the flight was really short, AMS-CAI, the boarding was chaotic, security was endless, the flight was full and the seating was really very narrow and annoying. Food was ok and entertainment was fine.



KLM Royal Dutch Airlines Customer review :  15 September 2014 by R Dejan     (Russia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAH-AMS-SVO. Departure from IAH on time and early arrival to AMS. Flew in Economy Comfort but without comfort as seats are the same as without the "comfort" attribute except they have 2" of extra legroom. Service onboard decent and staff friendly as long as you do not ask for another something. AMS-SVO on B737-800 with seat configuration that charter airlines use. Practically no legroom at all. STW very rude when I asked her to move rows and although boarding was over she insisted that I could not move in order not to disturb the weight balance of the aircraft! I am a FF with a gold elite status and such answer left me shocked. Overall except comfort onboard KLM is ok.



KLM Royal Dutch Airlines Customer review :  15 September 2014 by D Odom     (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled in July and Aug From Amsterdam to Arusha, and back. I had heard KLM consistently had, less than stellar reviews and they lived up to their reputation. Their food, customer service and cabin quality paled in comparison to Delta who handled the second leg of the trip. If There was another option, I would not travel KLM again, but I expect that is why the get away with what they do.



KLM Royal Dutch Airlines Customer review :  11 September 2014 by T Giles     (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam-Lima, 777-300ER. 10 abreast seating in the 300 made for a very cramped experience especially in the middle. This coupled with the outdated infotainment, the plane being totally full and ridiculously tough 'calzone' and the odd decision to freeze the passengers with the air conditioning midway through the flight made the 12.5 hour journey uncomfortable.



KLM Royal Dutch Airlines Customer review :  7 September 2014 by C Wajsberg     (Israel)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KLM trying to become the airline with the worse pr as no respect or appreciation for fq travelers. Two days ago BRU-AMS-TLV all well until now. When arriving in lounge at AMS airport I discovered we would not fly non-stop to TLV as booked and paid for. We had to endure a one hour stop in Larnaca for no valid reason whatsoever as a very late arrival in TLV. No compensation, no refund, no re-routing. I am a platinum for life member of AF/KLM (skyteam), I will not fly KLM anymore.



KLM Royal Dutch Airlines Customer review :  29 August 2014 by Tercon Bojan     (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KLM has the best e-checkin service that I've seen. They make getting to your flight an efficient and easy process. And although this Amsterdam to Barcelona flight on an 737-800 is only 100min in duration, they served wonderfully packaged fresh food and drinks.



KLM Royal Dutch Airlines Customer review :  29 August 2014 by Brouwers Bart     (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam - Johannesburg, KL592, 27th July - 17th August. Perfect trip. The best crew, very good food, good entertainment. An unforgettable journey with KLM to Johannesburg! We paid less than half the price the cheapest other airline asked.



KLM Royal Dutch Airlines Customer review :  29 August 2014 by R Scholten     (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL1774, FRA-AMS, 16/8/2014 on Embraer 190. Efficient online check-in and friendly staff at baggage drop off. The seat comfort was remarkable (seat 4A), comfortable leather seats and more than enough space. The flight had a delay of 30 minutes due to late arrival of the plane. Many passengers were afraid to miss their connection, but the co-pilot and crew informed them well. Flight attendants were not as friendly as they use to be (both flight attendants were British and not Dutch). One drink and a snack was served.



KLM Royal Dutch Airlines Customer review :  29 August 2014 by R Scholten     (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL1927, AMS-GVA, 23/7/2014 on Boeing 737-800. Efficient online check-in and very friendly staff at baggage drop off. The flight had a delay of 20 minutes due to the busy summer holiday schedule at Schiphol Airport, but the co- pilot kept us well informed. Flight attendants were very friendly and helpful. Two drinks and chips were served.



KLM Royal Dutch Airlines Customer review :  29 August 2014 by F Baumann     (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My experience with KLM on my roundtrip AMS-YUL-AMS was absolutely positive. The staff (ground and crew) was very friendly, helpful and inviting. The meals were of good quality and more than I expected. At almost any given time of the flight a member of the cabin crew was present in the cabin. Announcements from the cockpit informed us in time about possible delay due to heavy traffic in AMS. My economy seat was quite comfortable. I really enjoyed the flight and definitely recommend the travel product KLM offers.



KLM Royal Dutch Airlines Customer review :  21 August 2014 by G Bos     (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Having heard about KLM's new business class product being fitted on KLM's 777 fleet from April I was hopeful to experience it on my trip to Lima (after all why on earth did it take them so long to introduce proper flatbeds in the first place). No such luck, the cabin crew told me the roll-out on the 777's won't now start till October. The old business class seats in a 2-3-2 configuration simply isn't what you expect on a premium airline. Also due to staff shortages there wasn't a fast-track channel opened up on boarding. The crew were excellent and to some extent made up for the lack in comfort and sophistication of the product but until the fleet is properly kitted out I'll avoid KLM for long haul flights.



KLM Royal Dutch Airlines Customer review :  21 August 2014 by K Bowden     (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Bristol to Amsterdam then back again in August 2014. Have done the same journey twice with EasyJet and Ryanair in the last year. KLM was a big improvement! Competitive prices, great service, friendly staff, pleasant flights, free snack and beverage on board. It's a shame to read some of the bad reviews on here and I can only assume they are few and far between as my experience with KLM was magnificent. Highly recommended, will be flying with them again for sure!



KLM Royal Dutch Airlines Customer review :  21 August 2014 by M Peters     (The Netherlands)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After a beautiful week in St. Petersburg and Moscow it was time to fly back with the KLM from Moscow (SVO) to Amsterdam (AMS). The Moscow airport (SVO) is in fact a very dull airport. Some shops and restaurants in the middle and that’s about it. Our flight (PH-BXP, 737-900) arrived on time and we started boarding approx half an hour before scheduled departure. We already checked in the day before and were offered an economy comfort seat for a small extra price. I took seat 5c, since I prefer to always sit on the aisle. We took off about 15 minutes after scheduled departure and soon after we reached cruising altitude a hot meal was offered in economy. I was pleasantly surprised by this service since on the way in to St. Petersburg only a hot snack was offered. Finally a cup of tea or coffee was served. Arrival was on time and soon after I found myself waiting for the train to take me home.



KLM Royal Dutch Airlines Customer review :  15 August 2014 by Haugh Michael     (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Bristol to Lima business class. No delays on either journey. Seats were comfortable, able to catch a few hours sleep on the overnight flight on the way back. The entertainment system was good, the cabin crew very attentive. Travelling to and from Bristol went without a hitch despite a tight connection on the way back.



KLM Royal Dutch Airlines Customer review :  15 August 2014 by J Young     (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time to fly KLM based on their new World Business Class Product. We flew return from Toronto to Amsterdam. Both flights on time, service outstanding although slightly higher marks to the crew on the outbound. The new WBC seat was the most comfortable ever flown in and unlike other airline layouts the main cabin (747) was extremely spacious. Even the upper deck was well laid out. Will be using them again on our next flight and would recommend their new World Business Class, on the 747's only, at the moment.



KLM Royal Dutch Airlines Customer review :  12 August 2014 by C Haran     (Japan)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have taken 4 international flights in the last week with KLM. One was canceled-I was given the offer to take a partner flight so went to the airport but all seats had been taken-went home and took the next day flight. On arriving in Amsterdam for a connecting flight to London there was over a 3 hour delay - finally got on the plane to London and there wasn't any running water in the lavatory! I am just back in Japan minus my checked-in bags! I do not know if this is the norm with KLM but it has been a nightmare as 3 out of 4 flights I have taken have had problems. I have an exceedingly bad taste in my mouth-my 12 year old son too.



KLM Royal Dutch Airlines Customer review :  12 August 2014 by H Birse     (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dreadful experience. 28th July. 3 hours on the Tarmac at Glasgow because Schiphol airport was closed due to weather conditions. Yet they still flew us into the chaos knowing that we had missed our connecting flight and that all flights out of Amsterdam were cancelled or delayed. Long story cut short 200,000 cases lying in the hold in Amsterdam, KLM staff rude and not enough of them to deal with the amount of people requiring flights. Stood for 8 hours in queues along with hundreds of others with only a bottle of water given to us free of charge, they told us to find our own hotel rooms for the night and they would refund the cost, first night of our holiday lost, luggage then lost for 4 days! Holiday to Lake Como completely ruined. No customer service whatsoever! £25 voucher given to us with our lost luggage for our next flight with KLM- no thanks KLM we will use other airlines. Never again will we fly through Schiphol or use KLM.



KLM Royal Dutch Airlines Customer review :  12 August 2014 by Ian Sinclair     (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-AMS-DXB in business class. By far the best part of the flight was the Skyteam lounge at H/row T4, Amsterdam's lounge was tired, unwelcoming, huge queue to enter and poor selection of refreshments. Schiphol is undergoing a major refit, avoid until completed! Very old aircraft with equally tired crew who did the minimum to service a full flight. I can only imagine that the KLM cabin crew are on fantastic salaries otherwise why would they want to be there? It certainly had nothing to do with wanting to provide any level of service. Food average, frequent beverage service and on schedule arrival. As a FB Platinum for life member I have tried to remain loyal, although with so many airlines flying into the ME region now, I will certainly shop around. What's the point of being loyal if there is absolutely zero interest from KLM when giving them your business?



KLM Royal Dutch Airlines Customer review :  7 August 2014 by H Henry     (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam to LHR - travelled on KLM, after 14 years and now I wish that I hadn't. As a very frequent flyer, KLM staff are some of the most unfriendly, I have come across. The only positive experience of the whole journey, was the check in/baggage drop. I personally believe, that as consumers, we have other better options than KLM to choose from.



KLM Royal Dutch Airlines Customer review :  4 August 2014 by Dianne Schaeffer     (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew direct from Amsterdam to Calgary on July 18th 2014 in economy class and had a great flight. We had a very pleasant male flight attendant who was excellent. It was our first KLM flight and we were very pleased with everything from superior service to piping hot food, movie selection, timely arrival and the comfy pillow and blanket provided. We highly recommend them. The plane was full but the service and pleasantness of staff was still great even though they were kept very busy.



KLM Royal Dutch Airlines Customer review :  4 August 2014 by E Smith     (Thailand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight from Thailand to Bristol UK via Amsterdam, outward journey went as smooth as silk, checked in online, arrived early and dropped my baggage - took about 30 seconds. Everything ok with boarding, tiny uncomfortable seat. I had already booked a comfort seat for return, very glad that I did. Amsterdam was a good transfer, arrived at Bristol with no problems. The return was horrible, first of all checking in online for Bristol was a waste of time, check-in opened late and no baggage drop. Informed that I was 3 kilos overweight and must pay £79. Onboard staff and food were excellent. Probably the first and last time with KLM.



KLM Royal Dutch Airlines Customer review :  30 July 2014 by M Baughman     (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flew R/T from IAD-AMS-Dammam Saudi Aradia. I have not been on KLM international for years and based on European flights I had taken I was not expecting much. They had exceptional fares to Middle East, so I tried them out. I was really very pleasantly surprised. Outstanding service on all 4 legs of the journey. Staff very attentive, with the purser speaking to every business class passenger. Food about average for an international airline. Planes were A330's, seats much like Qatar Airways, I rarely lay flat but it looked like others were able to. Amsterdam is a very good transit airport and the KLM lounge is very good, thought it does not have a great variety of foods (what it has is good). Best part of the lounge for me was the "deep rest" room with chaise lounges in carrells in a very dark room with just enough light to get around. My other European favourite airline is BA, and I give KLM the edge with the more people-friendly airport. Too bad for me they're not in the OneWorld Alliance.



KLM Royal Dutch Airlines Customer review :  30 July 2014 by I Bell     (UAE)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked flights from Abu Dhabi to Glasgow on three separate dates in July for family of four. Experienced problems with each flight on the 8th daughter missed connection to Glasgow due to flight delay from Abu Dhabi as a result spent 6 hours in Amsterdam airport and as compensation was given €10! On the 17th luggage failed to make the connection again due to flight delay and today the 25th my wife failed to make the connection again due to flight delay and was sent via Birmingham to Glasgow on the last FlyBe flight (further delayed by one hour) resulting in a total travel time of over 17 hours. The luggage was received the next afternoon however KLM could not advise delivery time therefore day wasted waiting in hotel room. KLM support found to be very poor particularly the Dubai call center and on line check in facilities. Why offer flights when the connection cannot be made?



KLM Royal Dutch Airlines Customer review :  30 July 2014 by Charles Kennedy     (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-SFO. Was keen to take this flight because of the unusual schedule, leaves AMS at 09.50, not uncivilised, but with a ten hour flight time and an eight hour time difference, it lands in SFO at 11.45. Wake up in Europe and be on the Pacific coast before noon! I tracked the punctuality of the flight in the two days before my own and it was five hours late and four hours late respectively, so I should have been relieved that we were taxiing only one hour late, although my dream of a morning arrival in California was dashed. The reason given was late arrival of the inbound aircraft but with all the flight tracking apps these days, airlines are going to have to be more creative with their excuses - our aircraft had arrived from Paramaribo hours earlier and on schedule. New business class seat on KLM is pretty good, note that only window seats have a little shelf next to the headrest, so I had room for books, iPod et al, but not sure what aisle pax are supposed to do with their stuff. Food was excellent, was sorry they didn't have a spare as I would have eaten it up, despite being quite full. Only downside was the crew were not very friendly overall, and one in particular was extremely unhappy to be there, a lot of hostility on show which is inappropriate given what biz class pax have paid. Landed half an hour late, still one of the first international arrivals of the day so immigration took only a couple of minutes and bags were delivered promptly. I would take this flight again but hope for a happier crew next time.



KLM Royal Dutch Airlines Customer review :  28 July 2014 by Henk Dijk     (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-BSL-AMS on 17/7 return 21 /7. Good and efficient flights on smart Embraer 190. Flights both on time.



KLM Royal Dutch Airlines Customer review :  23 July 2014 by Curtis Doebbler     (Palestinian Territory)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My recent (July 2014) flight from Johannesburg to Amsterdam on KLM was one of the worst flights. I had a terribly uncomfortable seat (15A) in what KLM ironically calls economy comfort class and for which it even charges a premium economy price. The slightly friendly cabin crew were among the least competent cabin staff I have ever seen on a flight. There were people still standing when the flight took off and no crew to be found. The crew tells passengers to close the overhead bins and finally the crew left the cabin lights on for several hours into into the flight and probably would have left them on the whole flight if I had not asked them to turn them off. The cramped seat made sleeping impossible, the food was average to poor and served without salt, pepper or utensils, which I had to request separately. Departure was delayed, the arrival late (although not too late) and nobody was on hand to provide connecting flight information. Definitely to be avoided.



KLM Royal Dutch Airlines Customer review :  21 July 2014 by Kevin Tunnicliffe     (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Years since I last flew with KLM. Just a short trip from Manchester to Amsterdam and back. We booked "Economy Comfort" which gave an additional 4" of legroom. Pleasant flight each way. just time for a snack of either a bag of "chips" (crisps) or a cookie and a quick drink before we were preparing to land. Delay on landing because a vehicle has broken down at the gate and delay of 30 minutes coming back due to late arrival of the plane, otherwise all OK as far as the airline experience was concerned. Staff on board were excellent and tried their best to accommodate everyone's needs. Very full flights each way.



KLM Royal Dutch Airlines Customer review :  18 July 2014 by C Howard     (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL0888 - I flew from Hong Kong to Amsterdam on the B747-Combi. It was a really pleasant flight. Boarding and check-in was easily done, and the seat itself was comfortable, although a bit hard for the back which made it a hard to sleep. The recline was really good and made the flight really comfortable and the legroom was great as I could stretch out fully (I'm 5"8). The meals were delicious, a lot better than the meals served on other long haul flights. The entertainment was excellent and included a wide range of new movies and it had videos about KLM and what it does to help our world, and it surely was impressive. The cabin crew were really friendly and had a smile on their faces, which made the flight more pleasant. All in all, the Economy Comfort cabin was located in between Business and Economy class cabins and was isolated from both of the cabins which gave a really private feel, which was great. I will definitely fly KLM again!



KLM Royal Dutch Airlines Customer review :  16 July 2014 by V Roberts     (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

May 2014, I flew from YYZ-AMS-CDG and FCO-CDG-YYZ. I was impressed with this airline although their IFE needs an upgrade. Overall the service was amazing, food was tasty and wine is great. I will fly KLM again.



KLM Royal Dutch Airlines Customer review :  16 July 2014 by T Hughes     (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KLM 1845 from Amsterdam to Vienna on of July. We had booked the flight over a month before the flight departure date. Upon online check-in, one of us was at the front of the plane, and the other at the very rear. We had to ring up customer support as the online check in gave no other seating options, and asked to change this so that we could sit together. We were told the only seats next to each other had the aisle in between. We were also told if we got to the airport early the check-in staff should change this so we could sit in the same row together. We arrived at airport check-in more than 3 hours early, but we were told the airplane was full and there was no way to get around this. We were also told that we had to pay 30 Euro to check in our baggage since we had not done it online (but we couldn't do it online or else we wouldn't have been able to change our seats at the airport!). We discussed our experience with the lady at the check-in desk and she told us if we used one of the computers located on the other side of the airport, we would be able to check our luggage in for free. So we went and found an internet kiosk, checked in, and still had to pay 15 Euro per suitcase. We then went back to the check in desk, paid an extra 20 Euro each to sit in an 'Economy Comfort' seat, because we were told there was simply nothing else that could be done. Long story short: this two hour flight cost us $900 AUD up front, to be seated nowhere near each other. When we tried to alter this so we could sit next to each other, it cost us an extra $120 AUD. Would never, ever fly again, nor recommend to anybody else.



KLM Royal Dutch Airlines Customer review :  14 July 2014 by J Duran     (Colombia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I would definitely recommend KLM. Recently flew KRS-AMS-CDG. All flights were really comfortable, due to KLM's big legroom (so that tall Dutch people can have a decent flight). Staff were polite and efficient. Flights were always on time.



KLM Royal Dutch Airlines Customer review :  13 July 2014 by Henk Huurnink     (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from KUL-AMS and return AMS-KUL. Flight to Amsterdam was on a 777-200 and flight to Kuala Lumpur was on a 777-300. The flights were excellent with a cheery and efficient cabin crew. In-flight entertainment on the 777-200 was mediocre - although sleeping had a higher priority than checking all the movies and series. Flight to Kuala Lumpur unfortunately was overbooked but luckily KLM managed to get us a seat. All in all flights were very comfortable, perfectly on-time and yes, I would choose them again.



KLM Royal Dutch Airlines Customer review :  13 July 2014 by Dmitry Kuzin     (Russia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-AMS. Flight 602. Boarding was quick. Onboard they offered free newspapers, pillows, blankets, earphones, good entertainment system, alcohol and 2 meals - dinner and breakfast. The crew offered good service, but definitely nothing special. Legroom was typical for the airline and the aircraft type, but I wouldn't mind just a bit more space. The highlight of the trip was punctuality. We were on time when flew to LA. We arrived earlier when we flew back to Amsterdam. Bags travelled safe. I would recommend KLM on long-haul flights.



KLM Royal Dutch Airlines Customer review :  11 July 2014 by I Cameron     (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NBO-AMS-NCL. Slightly disappointing flight from Nairobi - cramped, narrow seats on B747 and in-flight entertainment completely broken (although KLM very quick to credit 6000 miles to Flying Blue account by way of apology). Difficult to sleep due to lack of legroom. Food pretty good and cabin crew friendly and efficient. Not a bad flight, just poor in comparison to Kenya Airways who codeshare on the same route. Short hop from AMS-NCL efficient and easy as ever. I would stick with Kenya Airways for this route in the future.



KLM Royal Dutch Airlines Customer review :  11 July 2014 by Jerre Sumter     (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight #603 (Delta #9298), 16 June 2014, Amsterdam to Los Angeles.Once aboard the airplane, the trip was a very pleasant and enjoyable experience. The upper cabin of this Boeing 747 was spacious, and very comfortable. The stewardesses directed us to our seats, and helped stow our carry-on luggage. The meals and beverage service were delicious and generous. The fully reclining seats were the most comfortable of any airline we traveled. Throughout the trip, the cabin staff showed they were interested in helping us, and making us comfortable. The take-off and landing were very smooth, and on-time. Our checked baggage arrived in good shape. KLM Royal Dutch Airlines is a real "jewel".



KLM Royal Dutch Airlines Customer review :  4 July 2014 by David Preston     (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GLA-AMS-DEL. The connecting flight to Amsterdam departed on time and arrived early. The catering on this admittedly short flight is poor. I expect more than 1 biscuit on a full fare airline! The flight to Delhi on an Airbus A320 left punctually. The service was friendly and the economy class food was actually quite good. Arrived 30 minutes early. The return flight was delayed 2 hours due to technical problems at Amsterdam. A replacement aircraft had to be found. Communication from KLM was excellent. I received a phone call, an email and a text message informing me of the delay.



KLM Royal Dutch Airlines Customer review :  26 June 2014 by A Bent     (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled FCO-AMS then on to MAN and they were excellent. Punctual flights, friendly and good humoured staff, comfortable flights and a more substantial snack offer than other European short haul airlines. I was very happy with this flight.



KLM Royal Dutch Airlines Customer review :  24 June 2014 by R Wiegmann     (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-AMS-LAX on E190 and then 744. Check-in in FRA was quick, AF Lounge good. Easy Transfer in AMS but a long wait at a crowded gate before boarding due to plane change and more security checks (which is good). Seat 1A in front of Business class cabin, probably the best Business class seat in the western hemisphere. Crew was amazing, IFE broke down several times but after a good 2hours ok with average selection. Only real downside is the food, instead of trying fancy things I suggest a better mainstream selection. With a 34seat Business class only, SQ like service should be no issue with little extra investment. Wine and Drinks selection was ok with regular refill.



KLM Royal Dutch Airlines Customer review :  17 June 2014 by Roij Scholten     (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam (AMS) - New York (JFK) - Amsterdam (AMS). Check-in was fast and efficient. Ground staff were very friendly, the KLM staff at Schiphol as well the Delta staff at JFK. Flight attendants were very efficient and friendly. Special ordered (vegetarian) meal tasted delicious! More than enough drinks were served. Inflight entertainment was excellent, great choice of Dutch and international movies. Again a very positive experience with KLM.



KLM Royal Dutch Airlines Customer review :  3 June 2014 by B Pico     (Ecuador)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

UIO-AMS-GVA-AMS-UIO. UIO check-in and boarding were excellent, but amazed me only two ground agents were using KL uniforms, the rest were with common clothing helping passengers. Flight to GYE a beverage service was provided buy service excellent. At GYE boarding was also excellent and flight to AMS: excellent on board service from flight attendants, dinner and breakfast provided with good food, as tasty as this can be on an airplane, free spirits served with dinner, inflight entertainment excellent. At AMS to GVA boarding was excellent, snack provided, also excellent service from flight attendants. GVA check in was good, not as excellent as at other flights, but no boarding pass was provided for connecting flight, as check-in agent told me, she was unable to issue it. GVA boarding was good, but not, as in previous flights, many people boarded when they should not. Good breakfast provided on flight to AMS and excellent service from flight attendants. Arriving at AMS, only machine check-in was possible to obtain boarding pass not issued for connecting flight, but pre-reserved seat one month in advance, was not honored, instead an aisle was provided; as a claustrophobic, I always need a window seat, but agents at AMS gate told me there was not a possibility to give my pre-reserved seat, neither another window seat and only a not sincere "I'm sorry" was provided. Flight to UIO was very good, flight attendants service excellent, a good meal and refreshment were served, free spirits given with lunch, inflight entertainment was excellent and for all flights seats were good. Unluckily the aisle seat, gave me a not so pleasant flight for reasons explained before, this makes me question why the possibility of pre-reserved seats are open, when they don't honor them? Not good customer service in this aspect. Thinking if recommending KL to others.



KLM Royal Dutch Airlines Customer review :  30 May 2014 by J Allen     (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew NCL-AMS-FUK-HND with my wife and 11 month old baby, then returned NRT-AMS-NCL alone. The service regarding my infant son was fantastic. He was presented with a very cute bib, and given a bassinet to sleep in. The stewards also provided baby food for him and hot water so we could make up our own things for him to eat. Also, they were quite happy for us to spread a blanket on the floor near the exit for him to play on. It's the third time we've used KLM with our son, the second long haul trip we've made with them - and they've been wonderful and friendly every time. No hitches, everything smooth and on time, and an excellent price!



KLM Royal Dutch Airlines Customer review :  21 May 2014 by John Little     (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

October 2013 I flew KLM to the UK from Vancouver Island. I was very impressed with this airline. I had tricky connections coming from the Island on the Pacific to Leeds returning from Heathrow. The service was amazing, food was tasty, wine great. The only criticism had nothing to do with the airline. The Schiphol airport had a weird system of going from a secure area to a non-secure area only to be frisked again to get into a different secure area. I was going to buy a bottle of duty-free whiskey for a relative but was advised that I was risking it being confiscated as I passed through multiple screens.



KLM Royal Dutch Airlines Customer review :  20 May 2014 by F Whitehead     (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LBA-AMS-SFO/IAD-AMS-LBA. Flew with KLM as part of our honeymoon in the USA. Both Cityhopper flights were excellent – no hassle, quick, decent snack and good attendants. Transfer going out was a bit tight but comfortable with a brisk walk and knowing your way through Schiphol. Boeing 747 to SFO was a little dated, the IFE in my seat didn't work due to a broken audio input socket (not ideal on an 11 hour flight!). Luckily the gentleman on the aisle agreed to move to the only remaining seat on the plane, had this not happened I think I would have lost my mind with boredom. Flight attendants were great - brought us a couple of glasses of champagne from Business Class for our honeymoon which was a nice touch. The journey back from Dulles was a different experience. Modern 330, again good selection of IFE. Cabin crew weren't particularly friendly - gave the impression of doing the bare minimum, didn't want to ask for anything extra. Food was also a lot better going out than on return Our transfer at Amsterdam was scheduled to be 50 minutes between flights, however with our first flight being 10 mins late and with taxiing etc, we only made our flight to Leeds by 4 minutes with a sprint through Schiphol. There was no help in the terminal available or information to help us get there and the KLM staff at the gate made us to feel it was our fault we nearly missed the connection. The luggage wasn't so lucky – no apology was given but they did arrive at our home in Leeds later that day. I would only use KLM again if they were the most competitive - a very mixed experience and the transfer issues at Schiphol have seriously put us off.



KLM Royal Dutch Airlines Customer review :  20 May 2014 by Dean Bramlett     (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Terrible experience and we haven't even gotten to the airport yet. We had assigned seats. When I checked in online, one of our seats was changed to the back of the plane. We paid for upgrade to Economy comfort in the front of the plane. KLM changed the seats - no explanation, no effort to make the change. We are going to have a great time at the airport tomorrow.



KLM Royal Dutch Airlines Customer review :  17 May 2014 by Peter Boehm     (Austria)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-AMS- SFO return. We booked (my Wife and me) a Delta Ticket, all flights operated by KLM which provides an overall good trip experience. Everything very good on board! Friendly Staff, acceptable seating, good catering. But both directions long haul flights, the seats reserved during booking process, were not any more reserved during check in. On AMS SFO it was a minor issue because of availability and assignment of two other seats located together. On the return it was worse. Assignment was 15 rows between the seats. To solve the topic, found out during internet checkin, I wanted to use the customer service hotline during check in, which was not available by phone despite of 20 minute Queuing at the phone. The other communication methods offered by KLM (facebook, communicator, were not accessible from my mobile device using for internet check in). I solved the problem afterwards by myself, finding close seats and negotiating with other passengers. All checked luggage from VIE to SFO delayed for one day because of baggage transfer problems in AMS, despite of on time arrival of the aircraft VIE-AMS.



KLM Royal Dutch Airlines Customer review :  12 May 2014 by R Das     (Norway)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We bought tickets to fly round trip to Amsterdam from Oslo. My husband inadvertently pressed the wrong day for return but immediately called them within 5 minutes. They changed the date but made us pay 270 euros for the change refusing to consider an honest mistake. We received an email saying our day was changed. On the day of return we arrive at the airport and after waiting in line for 30 minutes we were told that we don't have a booking. We had to then go to another line to purchase our ticket and had to pay the difference of 270 euros again. We were told at that counter that we don't have to pay for our luggage as we are Delta frequent flyers but the lady at the luggage drop off refused to listen and made us pay 30 euros but after paying it our bag was returned due to an error so we went to another full service counter with our baggage where we were told we shouldn't have to pay for luggage. So now we have to claim the 30 euros online. So frustrated and disappointed with KLM. The ground staff were trying be helpful but were disconnected from each other.



KLM Royal Dutch Airlines Customer review :  11 May 2014 by Y Martinez     (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from LA to Amsterdam. The service and entertainment was excellent. They had many options for movies and music! There was no need for me to ask the staff for anything since it was offered to me. The staff were friendly, attentive, and courteous. I had the best yoghurt I have had as well my favorite alcoholic drink. My economy class truly felt like premium economy or business class.



KLM Royal Dutch Airlines Customer review :  11 May 2014 by J Ray     (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KWI-DMM-AMS-MME, Economy Comfort. I have worked in the Gulf for almost 3 years now and have only recently started flying with KLM. I generally use Saudia and have sometimes flown with Air France, but I wish I'd decided to try KLM sooner. The caring and friendly service on board is great, and the in-flight product is proving to be reliably good. Upgrading to Economy Comfort is definitely worthwhile. Seats 11D and 11G on the A330-200 to Kuwait and Dammam offer amazingly generous legroom. The catering service is the same as standard Economy, but the options are interesting and have tasted appetizing. KLM also offers wine and beers once flights have departed Kuwaiti and Saudi airspace, and these have been enjoyable. Movies on demand include current releases and the newer aircraft have decent sized seatback TV screens. There is no amenity pack - not even a simple pair of eyeshades and a toothbrush - on the overnight sector. This would make a nice difference when you are leaving the Gulf around midnight and landing at Schiphol at 6 in the morning. The in-flight management of services by the Purser was very polished, and as previous reviewers have noted, KLM seems to offer a solid choice. I took a connecting flight with KLM Cityhopper to Durham Tees Valley and the service was similarly friendly and professional on a Fokker 70 with two by three seating and the option of extra legroom. Bags were checked from Kuwait right through to Durham, and the amenities at Schiphol whilst in transit were high quality. It is worth checking the schedule, as some KLM Gulf destinations involve double hops and the order of these will vary from day to day. A flight from Dammam may stop at Kuwait before Amsterdam, or call at Dammam en-route from Kuwait. If you board at the first call, or leave at the second, this will add a good ninety minutes to your journey whilst the aircraft is refuelled and cleaned. Passengers travelling onwards do not have to leave the plane, and you can stretch your legs on board before additional passengers take their seats, but travelling on the previous or the following day might remove the need for this inconvenience. Fares, especially the least flexible economy fares, have been very reasonable indeed in relation to the overall quality provided.



KLM Royal Dutch Airlines Customer review :  9 May 2014 by P Bainbridge     (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had seat 10A which is the front row of the A330-300 which has a huge amount of legroom. Flight left and arrived on time. Food was quite good. Staff very friendly and one of the stewards was gorgeous. I would recommend KLM.



KLM Royal Dutch Airlines Customer review :  7 May 2014 by A Aweidah     (Palestinian Territory)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLV-AMS-TLV in economy comfort, flew in old but very clean 737-800, plenty of space in economy comfort and managed to sleep both ways quite well. Staff are always pleasant enough and a bit more professional than on most Middle Eastern carriers. The food was reasonable for airline food but definitely nothing special. The price was also quite good. KLM is an old solid European airline. Reliable even if a bit spartan. Would certainly use again if the price is right.



KLM Royal Dutch Airlines Customer review :  6 May 2014 by D Gillies     (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL1010/1012 return LHR to AMS for short city break. Both flights on time despite being very busy and circling over LHR. Well thought out light 3 course meal (even a menu), newspapers offered by very friendly cabin crew (on return journey they even offered best wishes to a bridal couple). Apart from being a bit expensive this was a delightful experience. Economy on this route is also very good value and includes drink and snack biscuits. Prefer to use LGW or LCY, but KLM made the trek to Heathrow worthwhile.



KLM Royal Dutch Airlines Customer review :  2 May 2014 by Danzel Samuel     (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Apr 2014, KL809, KUL-JKT and KL810, JKT-KUL. Check in at KUL was hassle free as I was the first to arrive. For the 1.5 hrs flight, only snacks were served which wasn't so filling. Wished they would have serve a more filling meal. Return flight, the meal was nasi lemak which was too salty! I would recommend you choose a special meal so you get a better meal than others. Plus, the air con on the aircraft wasn't that cold. They should turn down the air con temperature so everyone would be comfortable. Return flight was on 28 April 2014 (KL810).



KLM Royal Dutch Airlines Customer review :  2 May 2014 by Robert Craft     (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

March 2014: KL 672 and KL 671 - Montreal to AMS and back on the old MD11 in business. The seats are old and I am looking forward to October 2014 when the MD11 will be replaced. However, service on this route is always good. Dedicated staff, easy going and attentive.



KLM Royal Dutch Airlines Customer review :  29 April 2014 by H Dalem     (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL0410, Almaty-AMS, 25/4/2014 on an Airbus 330-200. Plane was the last in a series bought in 2010 and chairs (old business class) are similar to Air France. Not full-flat. Easy to sit in, a trouble to lie down on/sleep in if not on the first row (more space, no leg restrictions but still not flat). Service was good/food very nice. Flight was a little delayed. Entertainment was good with plenty of choice and reasonable LCD-screen. If only they would install decent chairs in these planes as well.



KLM Royal Dutch Airlines Customer review :  29 April 2014 by S Tegtmeier     (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-AMS-BCN-AMS-FRA in March. All flights on time, so transfer in Amsterdam was quite easy. Walkways at Schiphol airport can be very long, beware of too short connection times. Short flights FRA-AMS uneventful, but KLM provides a free drink and a snack. Flights to Barcelona were on 737. Seats were ok. Cabin staff, food (excellent sandwich) and drinks (two drink rounds) were great. Only Entertainment was poor. I don't expect personal TV on European flights, but a selection of free newspapers would be adequate.



KLM Royal Dutch Airlines Customer review :  29 April 2014 by Ellis Bob     (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-MAN, April 2014. This was the last flight of an 8 flight holiday, and was by far the worst of all. The flight was delayed because of the inefficient security checks at the gate which took nearly an hour and a half to clear the flight making the plane 30 mins late. Another flight was allocated the same gate going to Anatalya so confusion reigned throughout! Plane was cramped worse than a charter flight, staff were surly, and service was slow and we were still finishing our snack on final approach. When will short haul operators remove the tilt back buttons on short haul flights it just makes for extra discomfort on an already cramped seating.



KLM Royal Dutch Airlines Customer review :  28 April 2014 by E van Rossum     (Netherlands)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew last night with KLM from Chicago to Amsterdam, in business class. This was the old business class in a 747, must be one of the last planes they have not converted, the crew said it would be done in 6 weeks, and I feel pity for anyone who has to fly this plane in the next 6 weeks. KLM old business class product is the worst in the industry, outdated and very uncomfortable seats. On top of this as they are phasing them out they apparently also do not keep up maintenance. My chair power and motor to recline we're not working. I am staying away from any flight where they have the old business class, the value for money is not acceptable.



KLM Royal Dutch Airlines Customer review :  25 April 2014 by H Tianadi     (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-AMS-GVA. The plane from SIN-AMS had what appeared to be folded paper forced in the gaps between the plastic pieces overhead, probably to prevent noisy squeaking. The seat was hard. The screen was small. The movies were not the latest. The FA's were okay.



KLM Royal Dutch Airlines Customer review :  23 April 2014 by O Janssen     (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL 0611, April 10th. Very attentive staff, good food and drinks, adequate and helpful response on questions. Great experience.



KLM Royal Dutch Airlines Customer review :  23 April 2014 by O Janssen     (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL 0612, April 20th. At check-in in Chicago: given a free upgrade to business class for the flight to Amsterdam Schiphol. When you really want all the luxury and attention, choose business class from KLM. Great service, lots of space with the abillity to take a fully horizontal sleeping position (I'm 6 ft 3). Good size LCD screen etc. We enjoyed this champagne-experience.



KLM Royal Dutch Airlines Customer review :  22 April 2014 by H Dalem     (Netherlands)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL0409, AMS-Almaty, 18/4/2014 on an Airbus 330-200. Plane was the last in a series bought in 2010. Chairs (business class) are similar to Air France. Not full-flat. Easy to sit in, a trouble to lie down on/sleep in. Service was not excellent. Typical Dutch. It lacked attention to detail. Flight was on time. If only they would install decent chairs. Entertainment was good with plenty of choice. Price is reasonable for what you get.



KLM Royal Dutch Airlines Customer review :  22 April 2014 by M Pandya     (Canada)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have traveled YYZ-AMS-BOM through KLM for 5 times in last 8 years, and the quality of service is deteriorating as time progresses. I was happy to get a good deal for my trip, only to realise that now I can carry only one piece of baggage on international flight (Jet Airways still allows two pieces of luggage at same price). YYZ-AMS leg was the most uncomfortable one with hardly any legroom on Boeing 737. Once you fit yourself in the seat, it is a mammoth task to pry yourself outside of the seat without disturbing fellow passengers. The seats themselves are pretty uncomfortable too. Thankfully, YYZ-AMS leg lasts only 6 hours. I ordered Asian vegetarian meal - big mistake - tasteless food. Dessert contains only few pieces of fruit. The staff seemed ok - not courteous though. They seemed to be doing their duty but customer service is definitely not their focus. AMS-BOM leg was operated by Delta and hence space was not a constraint. Better service than KLM. Vegetarian food was still bad.



KLM Royal Dutch Airlines Customer review :  17 April 2014 by Buck LaFontaine     (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Was booked for a flight to Denmark on KLM. The initial leg was on Delta and I was worried about that part, but I had to transfer in Amsterdam with only a 1 hour layover and almost didn't make it. Amsterdam airport is something of a mess - long, long terminals and long, long lines. The flight back was KLM all the way. We left Amsterdam 1/2 hr late, but looked to be landing in LA on time. Then the pilots got waived off and had to go around again. Result? We were 1/2 hr late. Sat in the hot plane on the tarmac at both LAX and Amsterdam as they were having gate issues combined with AC issues. Probably won't fly them again.



KLM Royal Dutch Airlines Customer review :  14 April 2014 by Jeremy Chesney     (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to AMS and then AMS to ATH. First the JFK flight: We flew on the lovely, new Boeing 777-300ER on this extremely short transatlantic flight from New York to Amsterdam, around 6 hours flight time. After boarding, it felt very clean and new, just as an airplane should be. After sitting down, it was obvious the seats were incredibly small, about 17.5" wide. Luckily I had an aisle seat, allowing me to stretch out a little. The crew acted calm and professional and wanted to help anyone in any way possible. After takeoff, I watched a quick film, and then was presented with dinner. Just before, they served us hot towels, which was a nice touch. In my case I ordered the vegetarian pasta dish, served with rolls. The flight attendant serving the food was very engaging and personable and wanted to know nearly anything about our trip. My fellow students who came on the trip were sure to ask him questions to which he responded politely. After dinner, I settled down for a small nap, and just about four hours later the cabin lights were turned back on in preparation for landing. A hot towel was once again given to us which helped us clean up for arrival. Upon landing, the flight attendants gave a very polite goodbye, and sent us on our way very quickly. Afterwards, I was sure to thank the gracious flight attendant who had been so polite, to which he wished me luck and great fun in my final destination. Then the flight from AMS-ATH: This flight was conducted on board a Boeing 737-800. The seats again were very similar, in that they were small. I was stuck with a middle seat in this case, but slept soundly. A sandwich was served, which doesn't happen on flights domestically in the U.S, which gave me a sense of that European spirit. After landing in Athens, the flight attendants once again wished us goodbye. All in all, this is one of my favorite airlines, and I have not ever had a better flight attendant than the one on the flight from JFK. I look forward to my next flight on KLM!



KLM Royal Dutch Airlines Customer review :  12 April 2014 by L Roestad     (Norway)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OSL-AMS-HAV. KLM is a really good, reliable and above all friendly airline. A330-200 for AMS-HAV means much better seat-width than sister-airline Air France's 777-300 used on CDG-HAV, a far more comfortable 2-4-2 seating than the 777`s 3-4-3 and, of course, only half the amount of passengers, making arriving formalities in HAV much faster. Still, the success-key is the cabin crew and the in-flight service standard. First pre lunch drinks with pringles, then a hot towel followed by a good, hot lunch (choice of main) and, after collecting meal trays: coffee/tea with cognac/liqueur. Ice cream was offered with coffee (and/or drinks) mid-way + several offerings of water/coke/juice through flight, and a hot towel again before a new hot snack/meal in good time before landing. All this offered by crew members who seem to enjoy their work. Who can ask for more in economy? (Have flown KLM several times on long hauls and this seems to be their standard service program in economy). Hopefully some day in the future KLM/AirFrance will lean totally on KLM`s service standards.



KLM Royal Dutch Airlines Customer review :  8 April 2014 by Kral Martin     (Slovakia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

2 days ago we took a flight from Panama to Amsterdam with KLM: what a terrible experience! Half of the employees appeared bored. The highlight was the situation when employees began discharging passengers, who were waiting at the gate and forced us to pass the security check again. No more KLM!



KLM Royal Dutch Airlines Customer review :  7 April 2014 by Alexander Mokretsov     (Russia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Amsterdam to Moscow. The flight was on time, the plane was clean, although not very new. The food was fine. Attentive and helpful flight attendants. Overall a good experience.



KLM Royal Dutch Airlines Customer review :  31 March 2014 by Hendrik Oberbeckmann     (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from JFK to AMS was on time and we had a really good stay on board. Meals were very good for Economy Class, only inflight entertainment was a little old. Service was friendly and good.



KLM Royal Dutch Airlines Customer review :  27 March 2014 by D Marriott     (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall an enjoyable experience. Flying BHX-AMS-IAD and cabin crew were delightful and attentive. Food was good and drinks were served regularly. Flying IAD-AMS-BHX was good and bad in some respects. Much more room to relax as the flight was only about 1/3 full, but felt slightly neglected by crew and had to ask for refreshments rather than have them brought to me regularly (perhaps because it was a red eye flight? who knows). Crew also somewhat less enthusiastic on this return but not rude or unprofessional.



KLM Royal Dutch Airlines Customer review :  26 March 2014 by F Hampton     (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My problem is that we paid 3 months in advance for premium economy seats but we did not get them. It is evident from our dealings with the airline that they can only provide about 20% of the seats they sell. Therefore they lull passengers like me into booking with them when we could in fact book a comfort seat with another more reliable airline. Offering me a refund is not acceptable in view of the fact I could have booked with someone else and had a much more pleasant trip.



KLM Royal Dutch Airlines Customer review :  24 March 2014 by F Benmergui     (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew economy class on airbus 330-200 to Madrid from Vancouver. Both flights departed on time. The food was pretty good on both flights and staff was friendly and helpful. The entertainment wasn't so good. The TV screens are small, and on my way to Madrid, the system did not work well. Overall, a good experience, and I plan to use them again.



KLM Royal Dutch Airlines Customer review :  22 March 2014 by Kuhan Kandiah     (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew KUL-CGK-KUL recently on their B772 outbound and the B77W inbound. Both sectors were pleasant and KLM has a very distinct image and branding of the colour blue. Cabin crew were pleasant and friendly and the aircraft was impeccable. Departure on time and early arrival. Food was fantastic for a two hour flight. Entertainment or IFE was easy to use and useful for the short hop. I will find another excuse to fly with them again.



KLM Royal Dutch Airlines Customer review :  17 March 2014 by J Kell     (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew AMS-YUL and return on KLM on 14th and 21st February respectively. On the first leg, our original plane developed a fault, which resulted in a delay of 3 hours. However, arrangements were swiftly made to bring in a replacement aircraft (even the same type, MD-11, allowing us to keep our original seating assignments). Despite the delay, the cabin crew were not grumpy, in fact they were very friendly, the seats were comfortable and the food delicious - KLM economy class desserts are certainly a cut above the rest. A wide range of in-flight entertainment kept us entertained throughout the flight. Return flight was even better than the first - Cabin crew were brilliant - the food quality was, again, high, all of which contributed to a very enjoyable flight. The plane itself was in good shape - the whole point of the trip was to fly on the MD-11, and we were able to accomplish this with pleasure. We have used KLM in the past and will continue to use and recommend them in future, as they can be relied upon to provide superb, reliable service and to find solutions to problems swiftly when things go wrong.



KLM Royal Dutch Airlines Customer review :  13 March 2014 by Jesperi Lauhio     (Finland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta - Kuala Lumpur - Amsterdam - Helsinki in economy class. In general a very enjoyable experience. Only thing to complain about is the economy seat on the B777-300ER planes. Jakarta - Kuala Lumpur was a short hop of 1.5 hrs. Everything ran smoothly: check in at Jakarta was hassle free. Onboard a warm meal was served, not the best but really good for airplane food. The salad and cake were far too cold. The cabin crew were very welcoming, friendly and smiling. Overall the service was very good. I had booked myself a preferred seat (30€) from KLM website in advance. Stop over in Kuala Lumpur was very smooth. Clear announcements made onboard in Dutch and English. Arrival announcements were also made in Indonesian and Malaysian, although these were not that comprehensive. Kuala Lumpur - Amsterdam was a 12 hour leg. The cabin crew were excellent. A hot meal and breakfast was served on the flight. After the meal I slept for 7 hours, even though the seat was uncomfortable. Economy seats onboard the 777-300ER plane just ruins the day. The seat pitch is 32" and seat width 17.5". The seat is a little too hard in my opinion, and the recline is just ridiculous. Even the 737 I flew to Helsinki had a superior economy seat compared to the long haul plane. Transfer in Amsterdam was very simple and easy, no problems whatsoever. Nice and friendly staff on ground as well, even though a little colder service. Amsterdam - Helsinki was a very pleasant flight. Packed flight. The cabin crew were once again very warm and smiling. The food served was two pieces of sandwich which I liked. Seat onboard this B737-800 aircraft was really comfortable, and reclined more than onboard the 777. All flights were on time, all the transfers were hassle free, the food served onboard was tasty, my bags arrived in Helsinki and the service provided by the cabin crew was excellent.



KLM Royal Dutch Airlines Customer review :  12 March 2014 by Wodkiewicz Piotr     (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew on February 22nd from TXL to GRU via Amsterdam. It was a very nice trip. Very good service, the AVOD is quite outdated, the food was quite good. TXL-AMS was on a 737-700 and on the transatlantic route was a 777-300. I really enjoyed the transfer in Amsterdam and quite happy with the variety of shops.



KLM Royal Dutch Airlines Customer review :  11 March 2014 by P Aidan     (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew a KLM B737-900ER twice, and I was very impressed. This is my first time flying KLM, (AMS-VCE-AMS) and it was excellent. The flight was on-time and check-in staff were very nice. I am a Skyteam "elite plus" member so I got to enter the KLM Crown Lounge, once again, very impressed. The seats were amazing for a European flight, and they had tasty food for a 3 hour flight. The flight had a map of the flight on the screens, and the FA's were all smiles, and a funny safety demo on the first fight too! When we arrived, almost all the baggage was off the plane before the jetway got to us! This airline was one of the best I have flown and will definitely fly KLM again.



KLM Royal Dutch Airlines Customer review :  11 March 2014 by Pierre-Jean Trebuchet     (UAE)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-AMS-GIG (Rio de Janeiro), March 10th. Had to fly KLM because no other option was left. In fact, I did not expect anything but a bad flight. KLM went beyond its fame: just a horrific experience. BCN-AMS was delayed, no explanation. Ground staff and cabin crew were both rude and ignorant: no lounge invitation despite of Premium Economy Ticket, no respect of priority boarding. BCN-AMS was full of noisy Chinese passengers who left the plane extremely dirty after 30 minutes of flight. "Breakfast" was a single Edam cheese sandwich, no other choice so I could not eat at all. Transfer at AMS was extremely short and we had to run. Ground staff at Schiphol are just good-for-nothings. AMS-GIG: old tired Boeing 777-200. My Premium Economy ticket has been not taken into consideration and I found myself in Economy, in the middle of the plane. Only one choice for meal again, small portions, food inedible. "Snack" served prior to landing was laughable, pizza OR crisps and when the trolley came to my row, no pizza available. Cabin crew rude and impolite, they spent all the time playing with their phones in the galley. Plane landed late at GIG, luggage delivery took 1hr. Never again.



KLM Royal Dutch Airlines Customer review :  10 March 2014 by B Millet     (France)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew on KL682 from Vancouver to Amsterdam two days ago. The seat pitch in Economy is too narrow (31") for a 10 hours flight. As headrests are not adjustable, most passengers fumble with their pillow, trying to squeeze it between themselves and the seat. It's quite pathetic to see actually. Results? Poor sleep and back pain. Otherwise service and IE are good.



KLM Royal Dutch Airlines Customer review :  10 March 2014 by Ardhi Hidayat     (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL809, KUL-CGK. Rude check-in counter crew at KUL, flight delayed one hour because of late arrival from AMS. After one hour, we boarded the aircraft, then when we were near the runway suddenly the aircraft was stopped. Around 20 mins later the captain made an announcement saying that there were 2 passengers that were double booked and they were contacting ground staff regarding that matter. After a one hour wait, finally the plane took off. Arrived in CGK 2 hours later than STA. I did not manage to catch my connection flight to DPS because of that. After 2 hours waiting, we expected that they would serve us a hot dinner on board, however they only served a vegetarian pie.



KLM Royal Dutch Airlines Customer review :  6 March 2014 by B Ricketts     (Netherlands)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL1477 on Feb 26th. After having issues with the booking, the KLM customer service support staff were very slow to respond (certainly not within 24 hrs as claimed) and the responses were unhelpful. The actual flight was ok and close to on time (slightly delayed), in flight beverage/snack service was good. However, the KLM website stopped recognizing my frequent flyer code (and all partner airline codes from what KLM tells me) and I have not been able to select my seats for 1.5 years since they had a website change in Nov 2012. To select a seat I must contact KLM directly for each flight, which has proven problematic repeatedly. I found the customer support to be something that needs improvement both with the level of service and the consistency.



KLM Royal Dutch Airlines Customer review :  4 March 2014 by T Ayakam     (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First and last time flying KLM. Terrible outbound and inbound experience. 8 day round trip. Outbound flight from Heathrow cancelled and I had to be rebooked onto an alternative airline with a 12 hour delay. Due to fly out on 15/02/12 on flight KL1000. Due to fly back on KL523 leaving Lusaka on 25/02/14, inbound flight grounded in Lusaka (Lusaka-AMS) for 24 hours! Poor communication from staff. I had paid for Economy Comfort seats, lost them at connection in AMS. Terrible food service AMS to LHR - only egg sandwich served. My daughter doesn't eat egg and when asked for a biscuit or something else we were completely ignored. Supposed to connect from AMS to LHR on flight KL1017 on 25/02/14 but ended up on flight KL1007 on 26/02/24. Absolutely awful experience start to finish.





PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 





top

back to top



| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2013  Copyright Skytrax