KLM ROYAL DUTCH AIRLINES   Passenger Reviews and Customer Trip Reports

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KLM customer review :  9 March 2010 by R Felderhoff   (Netherlands)

JFK-AMS. Booked Economy Comfort class, on this worn out B777-200. Seats are hard, uncomfortable, and not value for money. Only plus we had lots of leg room. because of the bulkhead seats.

KLM customer review :  9 March 2010 by Paul Van Alsten   (France)

CDG-AMS-CDG Economy. Unfortunately online check-in did not work, probably because my e-ticket had been issued by Delta. Both flights on-time with B737. Priority boarding for Elite members worked. Thin seats, but comfortable with usual Economy legroom. Cabin crew friendly and efficient. Catering has been downgraded. Outbound flight outside meal times, so all I got was a small chocolate cookie and a hot or soft drink. Return flight at dinner time sandwiches were offered along with hot/cold drinks. Wine also available free of charge. An overall pleasant experience considering the cheap weekend fare.

KLM customer review :  9 March 2010 by D Gooneratne   (Australia)

SIN to DPS on a B77W. Amazing price for the ticket bought just two days before travel. Cheaper than a budget carrier. Economy Comfort Cabin on seat 14A, three seats to myself. Seat pitch good but the 3x4x3 seat arrangement makes it very tight especially on long haul. Cabin crew cheery and friendly took time to communicate with passengers. Good selection AVOD entertainment. Meal very tasty, warm rolls served as well. Would give them a try on long haul next time.

KLM customer review :  9 March 2010 by Peter Harrison   (UK)

MAN-AMS-PTY-MGA return in Economy class. Crew on all flights extremely good and passenger friendly. The transatlantic segment in economy was reasonable with plentiful supply of refreshments - reasonable amount of space even in the 3-3-3 configured seats. A perfect way to travel from Europe to Central America as the only alternative was to travel via a US airport eg. Houston or Miami - with the legendary security procedures, having to re-check luggage and involving a long lay over. The only hitch - long queue for baggage check in at MAN

KLM customer review :  4 March 2010 by E von Ruschkowski   (Germany)

HAJ-AMS-SFO and back, F70 on Europe connections, MD-11 for transatlantic. Hannover to Amsterdam, no food, no tea or coffee - this needs improvement. F70 has 2-3 seating and roomy for a regional jet. MD-11 economy seats good, I don't see much advantage in paying extra for Economy Comfort seats. You have to like 3-3-3 seating layout - I personally don't. Great inflight entertainment, food good, service too. Boarding a little chaotic as the waiting rooms in Amsterdam on the E concourse seem to be too small to accommodate all passengers.

KLM customer review :  28 February 2010 by K Param   (UK)

Kuala Lumpur - Jakarta outward in economy and return in business. For this short flight good cabin crew service and good IFE - aircraft is B777-200 (KLM 777-300 is more comfortable). Overall no complaints and the KLM fares for this sector is value for money.

KLM customer review :  24 February 2010 by Stefan Dowideit   (Germany)

SIN-AMS. In general the check-in at SIN for KL/AF gave an unorganised impression (in comparison to the adjacent check-in counters from QF/BA and JL). I reserved a seat while booking, which was confirmed during internet check-in. At the airport the seat was changed to a middle seat without any apologies (I was there 2 hours in advance). I requested the staff to allocate me an aisle seat, the ground personnel did that but informed me only one aisle seat was left. On board I found out the seat allocated to me, was located in the last row before the galley/lavatory, in my opinion the worst seat you can find on the aircraft. However there were still some aisle seats available and I was able to change seat later. FA's were friendly and efficient. Food is not to my taste and I have the feeling that the portions are constantly shrinking. Before breakfast FA's informed us that there is not enough water on board because of a mix-up in SIN and every passenger can only have one coffee or tea.

KLM customer review :  22 February 2010 by Ralph van Sunten   (Netherlands)

AMS-DXB-AMS. First leg on 777-200. Entertainment system offers plenty of choice. The strange thing is if you select Dutch you still get an English home page. AVOD is sometimes slow to respond. No choice of food, I was right at the end of the service run. Main-course not nice, dessert delicious. Seat pitch very bad, uncomfortable and cramped. Plenty of drinks served. Return on 777-300 in special Skyteam livery. Since this was a new aircraft the IFE was better, quicker to respond and controller not in armrest but in front of you, so more space in the seat. Seats seemed to have a bigger pitch. Maybe because 777-300's are mainly used on ultralong flights eg Manila.

KLM customer review :  18 February 2010 by Ian Smith   (UK)

Glasgow to Chicago via Amsterdam return, 747-400 Combi. Transatlantic flights were fairly quiet so plenty of room to stretch out, crew friendly and level of service very good. The meals were tasty with plenty of drinks as well. The return flight had new seats fitted with personal video screens and loads of films to choose from. For £320 return there wasn't a great deal to complain about.

KLM customer review :  16 February 2010 by S de Vries   (Netherlands)

MD-11 from Amsterdam to Surinam. We had an Economy Comfort Class seat, which I recommend for a long distance flight. FA's friendly and helpful. Meals served twice with variety and the taste good, and served drinks several times. The inflight entertainment was good but screen menus were slow to respond. Apart from that there was enough choice in movies, travel info and music.

KLM customer review :  15 February 2010 by F Plaatjies   (South Africa)

CPT-AMS-JFK. Boeing 777-200/300. We bought the Economy Comfort seats on this long journey. More comfort because of the extra legroom and more recline, and not too expensive. Compared to other Y class seats it offers a bit more space, but that does not make up for the naked truth about KLM Economy seats - they're very uncomfortable and hard. Not our airline of choice for our next long haul trip, that's for sure. Cabin crew professional and nice enough although the FA's remind you of matrons in a hospital ward or boarding school. Somehow they seemed to be telling the pax off a bit too much rather than being service providers. Catering quality was good and nicely branded and presented, though lacking in quantity - left us rather peckish. If KLM wants to create true customer loyalty then they will have to address the quality of the seats: unbearably hard.

KLM customer review :  28 January 2010 by Mark Perry   (UK)

I have never had such bad service as on this 13 hour night flight from Singapore to Amsterdam. A male FA in charge of my seating area (around rows 50-55 on the port side), was rude and surly throughout. No choice of food was given. The seats were hard and the seat recline was inadequate.