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KLM customer review :  30 July 2010 by S Lingam   (USA)

DFW-AMS-DFW A330. Service onboard very good, decent seats. Ground service quite efficient - not much wait time to collect checked-in baggage. Entertainment system with excellent selection of movies with VOD.

KLM customer review :  30 July 2010 by Jana Szelenyiova   (USA)

They lost my baby crib "somewhere" in Europe. Not only I had to spend week traveling around Scotland without it with two small kids, but even now when I'm back in the US - the crib is missimg "somewhere". They promised to contact me while in Scotland - didn't happen. On my way back to US I stopped by their desk - they promised to find it and send it to me. 15 days later I have no crib, I have no phone number, my file reference number they gave me does not work and there is nobody I can contact here in the US, nobody answer the phone at EDI airport either and none of my messages have been answered. The baggage claim system on line does not work. Does anyone has any idea what I need to do next?

KLM customer review :  29 July 2010 by C Spence   (UK)

Glasgow-Amsterdam-Beijing. The flights were comfortable and staff attentive. There were meals, drinks and snacks served throughout the flights with a smile from the staff. The flights were early landing and check in was fast and efficient.

KLM customer review :  25 July 2010 by S Meninger   (USA)

I have never been so frustrated with any airline I've ever flown on! Given assigned seats by a KLM agent for a flight from Houston to Rome via Amsterdam (booked three months earlier) for my daughter and myself, I found those assigned seats had "disappeared" when we checked in. A nice ticket agent in Houston did help me get another aisle seat and one next to it for my daughter for the long flight from Houston to Amsterdam. Wishing to avoid the same "no seats" problem going back on the long flight from Amsterdam to Houston, I called Delta from Rome. I think even the Delta agent was shocked that KLM would not give me seats when he found out that KLM was holding 40 aisle seats for emergencies. They told the Delta agent that I would have to wait for seat assignments when I checked in for th return flight back to Houston. Of course, that was a joke. The agent in Rome could only give us seats for the Rome to Amsterdam flight. When we checked in at Amsterdam, the flight was full. My daughter and I weren't even able to sit together! I've rated the airline a "2" below instead of a "0" because I did not feel that safety issues were involved - just poor customer service!

KLM customer review :  18 July 2010 by Paul Van Alsten   (France)

CDG-AMS B737-400. Decent legroom but seats look rather old. Web check-in quick and easy to use. Informative captain, very friendly and smiling stewardesses. A bit disappointed with catering - only biscuits but large choice of hot/soft drinks. Flight on-time.

KLM customer review :  15 July 2010 by Wilbert Duits   (Netherlands)

AMS-Tokyo, Osaka-AMS, flight to Tokyo 2 hours delayed due to technical problems, well informed and a drink offered, B747 with AVOD , a pleasant surprise, Food ok, service excellent even called by name in Economy. Return on B777-200, on time, good on board service.

KLM customer review :  14 July 2010 by K Param   (UK)

LHR-KUL in business class. LHR-AMS sector on 737-900, business class concept on this short sector is to keep middle seat free for comfort. AMS-KUL on 777-200, business cabin full, service was not up to mark. Asked crew to wake me for breakfast but this was ignored! KLM fares for business are expensive but product is very inferior as compared to Malaysia Airlines or Singapore Airlines long haul.

KLM customer review :  12 July 2010 by T Price   (UK)

ABZ-AMS-BKK return. Aberdeen to Amsterdam 1hr 20mins with a beer and a biscuit. I've travelled Amsterdam to Bangkok regularly on this service and have always been let down by the food and old entertainment system (mainscreen TV's). I was surprised to find their 747 combi used on this route has now been fitted with AVOD. There were a good selection of movies and programmes. The service seems to have improved too with drinks runs for a change. The food was OK but not great and very small portions. The return leg was in another 747 also with AVOD although on return leg the stewards decided to hide for most of the flight in the galley.

KLM customer review :  7 July 2010 by D Visser   (Netherlands)

AMS-DXB / MCT-AMS in Economy. Check-in at Schiphol seemless, had access to the new fast track lines due to frequent flyer status. Service onboard was very good. We sat in the Economy Plus cabin and it was nice, especially the bulkhead seats (very cramped with the tables built into the armrests). MCT to AMS also good, with the exception of the rather nasty KLM reps in Muscat Airport, who charged us a completely different rate for excess baggage. Cabin personnel again good, seats comfortable, but a bit tight (again bulkhead seats). Catering on all legs was very good.

KLM customer review :  5 July 2010 by W Koopmans   (Netherlands)

AMS-MXP, evening flight to Milan from Amsterdam. Check-in in Amsterdam a Breeze. Only needed to drop off my bag at the counter. Receiving my boarding card on my mobile phone is a big plus, saves time and paper. Boarding KL European flights is not very efficient (read small chaos). While europe select and elite passengers are invited to board the aircraft all other passengers are also running for the aircraft door. I can imagine this bugs europe select passengers as they must have paid a fortune for their ticket in more or less the same seat. The purser greeted all passengers warmly. During the 1.20 flight a sandwich and a drink were served by chatty attendants, followed by coffee or tea. Crew from flight deck gave good and clear information. Unfortunately the baggage handling was less successful this trip. It took ages before the luggage was on the belt.

KLM customer review :  5 July 2010 by S Potts   (Netherlands)

AMS-HEL-AMS, B737-700 out and B737-300 on return. Outbound flight smooth, crew friendly and efficient. There was a 20 minute delay on return, captain and crew did their utmost to ensure passengers made their connections. We were diverted to land on a different runway at Schiphol so we could make it to the gate quickly. I was impressed with their efforts to get us there on time and, considering the onboard product, can't understand why KLM aren't a 4-star airline. My gripe was the extortionate fare they charged for a two-night stay in Helsinki. I really can't understand that fare structure these days.

KLM customer review :  29 June 2010 by S Potts   (Netherlands)

AMS-ICN-AMS in B747combi. I'm 5'8" and I did not find the legroom tight at all, by my colleague of 6'5" did struggle. There were plenty of drinks rounds and food wasn't too bad for airline food. Crew pleasant enough. The only downside was IFE. On the outbound journey, we were in a refurbished aircraft so each of us had our own TV screen with AVOD, which was nice, but system was slow to respond and needed resetting a couple of times. The return flight was an unrefurbished aircraft so we had to make do with the dirge of films on offer shown on overhead screens. That aside, I don't think the KLM on-board product is bad at all. I had the opportunity to visit KLM's new "economy comfort" section of the aircraft, and personally don't think it was worth the extra money for 3" extra legroom and not much more recline.

KLM customer review :  25 June 2010 by C Gladwell   (UK)

Recently flew to Dallas from Manchester via Amsterdam with KLM and it was one of the best flights to the USA we have been on. The service was excellent, staff very good, seating was good, as was the food.

KLM customer review :  23 June 2010 by Franz Koepernik   (Germany)

MUC-AMS-MUC, Embraer 190 and B737-300. Flights on time and cheap fare but that's all on the positive side Amazing that the E190 has much more legroom than the tired B737-300 Crew on the way back a little bit disorganised as they forgot to serve the small snack from a carton box (like in a supermarket) for a complete row.